Confidence In Conflict

Guest Moderator - Brine Hamilton, CHPA Special Guests - Joel Lashley, Gary Klugiewicz Today, the largest institution in America for the treatment of mentally ill people is the Los Angeles County Jail, followed by jails in New York and Chicago. How is it that we wound up housing our mentally ill and cognitively disabled people in jails? Is it just a fact of life that mentally ill and cognitively challenged people commit more crimes than healthy and neurotypical people, so they end up in jail? …Or is the answer more complex? In addition, emergency rooms absorb around 12 million mental health emergency visits a year. These visits can be not only enormously costly but largely ineffective, due to a lack of training by clinical staff to manage their patient’s mental health needs. In this episode Brine talks to Gary and Joel about how and what kind of trained techniques can have a positive impact on an institution's collective response to a critical incident. Some key takeaways from the discussion will include: - The role of a special management team comprised of various professionals in responding to crisis situations within an institution and how consistent interdepartmental training is crucial to achieve a positive outcome - How treating individuals with dignity by showing them respect keeps everyone safer - Why employing "Non-Escalation" can be as important as "De-Escalation" - Using empathy - what is the other person's reality vs. your own - is essential when communicating with someone in severe crisis

Guest Moderator - Brine Hamilton, CHPA Special Guests - Joel Lashley, Gary Klugiewicz Today, the largest institution in America for the treatment of mentally ill people is the Los Angeles County Jail, followed by jails in New York and Chicago. How is it that we wound up housing our mentally ill and cognitively disabled people in jails? Is it just a fact of life that mentally ill and cognitively challenged people commit more crimes than healthy and neurotypical people, so they end up in jail? …Or is the answer more complex? In addition, emergency rooms absorb around 12 million mental health emergency visits a year. These visits can be not only enormously costly but largely ineffective, due to a lack of training by clinical staff to manage their patient's mental health needs. In this episode Brine talks to Gary and Joel about how and what kind of trained techniques can have a positive impact on an institution's collective response to a critical incident. Some key takeaways from the discussion will include: - The role of a special management team comprised of various professionals in responding to crisis situations within an institution and how consistent interdepartmental training is crucial to achieve a positive outcome - How treating individuals with dignity by showing them respect keeps everyone safer - Why employing "Non-Escalation" can be as important as "De-Escalation" - Using empathy - what is the other person's reality vs. your own - is essential when communicating with someone in severe crisis

On this episode Allen talks to two of the researchers who conducted a study of the effectiveness of Vistelar's training at the Milwaukee County Behavioral Health Division (MCBHD). They spent countless hours observing as the majority of MCBHD's staff received end-user training that ranged from verbal non-escalation/de-escalation to team stabilization tactics. From environmental services to physicians, participants from across the organization participated in the training and ultimately the study. The data gathered, through surveys, focus groups, and quantitative data showed an overall positive impact on various concerns that prompted the training in the first place. The training showed some of the following benefits: Reduced role conflict between different staff members Improved individuals' conflict resolution skills Increased safety or perceptions of safety while at work, reduce burnout and turnover

On this episode Allen talks to two of the researchers who conducted a study of the effectiveness of Vistelar's training at the Milwaukee County Behavioral Health Division (MCBHD). They spent countless hours observing as the majority of MCBHD's staff received end-user training that ranged from verbal non-escalation/de-escalation to team stabilization tactics. From environmental services to physicians, participants from across the organization participated in the training and ultimately the study. The data gathered, through surveys, focus groups, and quantitative data showed an overall positive impact on various concerns that prompted the training in the first place. The training showed some of the following benefits: Reduced role conflict between different staff members Improved individuals' conflict resolution skills Increased safety or perceptions of safety while at work, reduce burnout and turnover

Today, Brine Hamilton is joined by Joel Lashley, the author of Vistelar’s book titled Confidence in Conflict for Healthcare Professionals. Joel has worked in public safety for over 30 years, including 18 years of service in the health care setting. He also co-developed a program for managing the challenging behaviors of children, adolescents, and adults with autism and other cognitive disabilities for police officers, corrections officers, and healthcare providers. Their discussion dives into the topic of how good report writing and good training go hand in hand. Some of the takeaways include: How under-reporting in healthcare settings leads to less safe environments of care - The elements of writing a complete report - Why good training leads to better, timely and more complete reports - How a well written incident report can be used to justify one actions when questioned by those in authority - How The Persuasion Sequence can be used as a simple roadmap for writing a great report

Today, Brine Hamilton is joined by Joel Lashley, the author of Vistelar's book titled Confidence in Conflict for Healthcare Professionals. Joel has worked in public safety for over 30 years, including 18 years of service in the health care setting. He also co-developed a program for managing the challenging behaviors of children, adolescents, and adults with autism and other cognitive disabilities for police officers, corrections officers, and healthcare providers. Their discussion dives into the topic of how good report writing and good training go hand in hand. Some of the takeaways include: How under-reporting in healthcare settings leads to less safe environments of care - The elements of writing a complete report - Why good training leads to better, timely and more complete reports - How a well written incident report can be used to justify one actions when questioned by those in authority - How The Persuasion Sequence can be used as a simple roadmap for writing a great report

On this episode, guest moderator, Brine Hamilton, talks to Mike Cummings and Lisa Terry about how to affect change within an organization. Both Mike and Lisa have decades of leadership experience and are recognized experts in the healthcare security industry. During the interview they focus on the processes they followed for overcoming organizational barriers to creating change. They describe practical and actionable tips to advocate for new initiatives. These include creative ways to tap into available resources, influence key stakeholders and utilizing data in decision making. Mike and Lisa also talk about how to create sustainability to ensure continued and future success. https://vistelar.com

On this episode, guest moderator, Brine Hamilton, talks to Mike Cummings and Lisa Terry about how to affect change within an organization. Both Mike and Lisa have decades of leadership experience and are recognized experts in the healthcare security industry. During the interview they focus on the processes they followed for overcoming organizational barriers to creating change. They describe practical and actionable tips to advocate for new initiatives. These include creative ways to tap into available resources, influence key stakeholders and utilizing data in decision making. Mike and Lisa also talk about how to create sustainability to ensure continued and future success. https://vistelar.com

On this episode, Allen Oelschlaeger is joined by Dr. Jim Bohn (https://www.linkedin.com/in/jamesbohn), a change management and leadership expert. He has decades of organizational executive experience and is author of several books. He currently runs his own consultant practice and is a certified speaker for Vistage. The discussion focuses on the issue of intra-organizational conflict – i.e., conflict that is internal to an organization (rather than with clients or the general public). It is the second episode of a three-part series on this topic. Some of the core principles discussed include: How seemingly mundane issues can spur bigger conflicts within an organization Why intra-organizational conflict is actually a bigger issue within organizations than conflicts will clients or the public How the issues of power, turf, and fear drive a lot of conflict The value of having a common goal and leadership focused on driving their team towards that goal The role of the annual performance review When a new team is put together, the need to form, storm, norm, perform. Why leaders need to demonstrate their values, not just talk about them To learn more from Dr. Jim Bohn, check out his books on Amazon or connect with him on LinkedIn.

On this episode, Allen Oelschlaeger is joined by Dr. Jim Bohn (https://www.linkedin.com/in/jamesbohn), a change management and leadership expert. He has decades of organizational executive experience and is author of several books. He currently runs his own consultant practice and is a certified speaker for Vistage. The discussion focuses on the issue of intra-organizational conflict – i.e., conflict that is internal to an organization (rather than with clients or the general public). It is the second episode of a three-part series on this topic. Some of the core principles discussed include: How seemingly mundane issues can spur bigger conflicts within an organization Why intra-organizational conflict is actually a bigger issue within organizations than conflicts will clients or the public How the issues of power, turf, and fear drive a lot of conflict The value of having a common goal and leadership focused on driving their team towards that goal The role of the annual performance review When a new team is put together, the need to form, storm, norm, perform. Why leaders need to demonstrate their values, not just talk about them To learn more from Dr. Jim Bohn, check out his books on Amazon or connect with him on LinkedIn.

On this episode, Allen Oelschlaeger is joined by Mike Panebianco, a past vice president of the Southwest Airlines Pilot Association (https://www.swapa.org) and president of MRH (mission ready human) Performance, a consulting organization focused on peak human performance. The discussion focuses on the issue of intra-organizational conflict – i.e., conflict that is internal to an organization (rather than with clients or the general public). Some of the core principles discussed include: - Even at organization with strong values like Southwest Airlines, intra-organizational conflict still exists. Conflict is inevitable within any organization or team. - In most organizations, intra-organizational conflict is a bigger problem than the conflict that occurs with clients (patients, students, customers) or with the general public. - The impact of intra-organizational conflict is significant: sick leave goes up, stress-related illness goes up, turnover goes up. - In many organizations, conflict avoidance is often a bigger problem that in-your-face conflict - The airline industry has done a great job of training such that conflict avoidance within the cockpit is a rarity. - The Total Quality Management movement was largely based on training people to address issues head-on rather than avoid conflict. More about Mike: https://www.linkedin.com/in/michael-panebianco-7478bbb

On this episode, Allen Oelschlaeger is joined by Mike Panebianco, a past vice president of the Southwest Airlines Pilot Association (https://www.swapa.org) and president of MRH (mission ready human) Performance, a consulting organization focused on peak human performance. The discussion focuses on the issue of intra-organizational conflict – i.e., conflict that is internal to an organization (rather than with clients or the general public). Some of the core principles discussed include: - Even at organization with strong values like Southwest Airlines, intra-organizational conflict still exists. Conflict is inevitable within any organization or team. - In most organizations, intra-organizational conflict is a bigger problem than the conflict that occurs with clients (patients, students, customers) or with the general public. - The impact of intra-organizational conflict is significant: sick leave goes up, stress-related illness goes up, turnover goes up. - In many organizations, conflict avoidance is often a bigger problem that in-your-face conflict - The airline industry has done a great job of training such that conflict avoidance within the cockpit is a rarity. - The Total Quality Management movement was largely based on training people to address issues head-on rather than avoid conflict. More about Mike: https://www.linkedin.com/in/michael-panebianco-7478bbb

On this episode, Allen Oelschlaeger is joined by Randy Revling, a retired Sheriff’s captain with over 30 years of experience as a law enforcement instructor. Randy developed the original instructor development course (IDC) used by the State of Wisconsin and has personally taught over 600 instructor schools for a wide range of disciplines. Unlike most trainers, Randy has documented positive results of his training methods. The discussion focuses on how to optimize “learning” — defined as creating relatively permanent changes in student behavior that results in the benefits expected from the training. Some of the core principles discussed include: • To optimize learning, the importance of soliciting emotion and making the training practical and relevant to the student • People learn by doing, not by listening to a lecture • To drive learning, the need for a stimulus that is created by practicing inside a real-life and relevant scenario • The four steps that must be completed before delivering any training • The reason why teaching should occur inside scenario practice, rather than before this practice • The application of Kirkpatrick’s Four-Level Training Evaluation Model to psychomotor skill training • How to effectively engage with students who start class with a bad attitude • The potentially conflicting goals of a training class generating “learning” versus generating good evaluations

On this episode, Allen Oelschlaeger is joined by Randy Revling, a retired Sheriff's captain with over 30 years of experience as a law enforcement instructor. Randy developed the original instructor development course (IDC) used by the State of Wisconsin and has personally taught over 600 instructor schools for a wide range of disciplines. Unlike most trainers, Randy has documented positive results of his training methods. The discussion focuses on how to optimize “learning” — defined as creating relatively permanent changes in student behavior that results in the benefits expected from the training. Some of the core principles discussed include: • To optimize learning, the importance of soliciting emotion and making the training practical and relevant to the student • People learn by doing, not by listening to a lecture • To drive learning, the need for a stimulus that is created by practicing inside a real-life and relevant scenario • The four steps that must be completed before delivering any training • The reason why teaching should occur inside scenario practice, rather than before this practice • The application of Kirkpatrick's Four-Level Training Evaluation Model to psychomotor skill training • How to effectively engage with students who start class with a bad attitude • The potentially conflicting goals of a training class generating “learning” versus generating good evaluations

On this episode, Allen Oelschlaeger is joined by Gerard O’Dea from Dynamis (https://www.dynamis.training), a UK conflict management training company and Professor Chris Cushion from Loughborough University (https://www.lboro.ac.uk/departments/ssehs/staff/chris-cushion), a renown expert in how to teach psychomotor skills to optimize learning (conflict management skills are psychomotor skills). Gerard and Professor Cushion have been working together for the last six years to develop a training system that creates a relatively permanent change in their student’s behavior that results in the benefits Dynamis promises its customers (healthcare, education, law enforcement, residential care). The discussion focuses on the core training principles validated by empirical research over the last 40 years that produce these outcomes. Also discussed are how these principles are so rarely applied in the training of psychomotor skills. Some of the core principles discussed include: - How the goal of a training program is learning (a relatively permanent change in student’s behavior that supports the results expected from the training) rather than getting positive reviews - Training must use whole task scenarios in order to optimize learning (instead of block training of small elements of the whole task that only create the illusion of learning) - The whole task scenarios must reflect real-world situations faced by the student (instead of the skill practice being decontextualized). - Training should be structured to take advantage of the background and experience that the students bring to class

On this episode, Allen Oelschlaeger is joined by Gerard O'Dea from Dynamis (https://www.dynamis.training), a UK conflict management training company and Professor Chris Cushion from Loughborough University (https://www.lboro.ac.uk/departments/ssehs/staff/chris-cushion), a renown expert in how to teach psychomotor skills to optimize learning (conflict management skills are psychomotor skills). Gerard and Professor Cushion have been working together for the last six years to develop a training system that creates a relatively permanent change in their student's behavior that results in the benefits Dynamis promises its customers (healthcare, education, law enforcement, residential care). The discussion focuses on the core training principles validated by empirical research over the last 40 years that produce these outcomes. Also discussed are how these principles are so rarely applied in the training of psychomotor skills. Some of the core principles discussed include: - How the goal of a training program is learning (a relatively permanent change in student's behavior that supports the results expected from the training) rather than getting positive reviews - Training must use whole task scenarios in order to optimize learning (instead of block training of small elements of the whole task that only create the illusion of learning) - The whole task scenarios must reflect real-world situations faced by the student (instead of the skill practice being decontextualized). - Training should be structured to take advantage of the background and experience that the students bring to class

As a training company, we often talk about how to teach individuals our content. But we also need to discuss how we train the people doing the teaching. How do you create confident experts that can turn around and effectively train their own people? Randy Revling joins Al on the podcast today to discuss his decades of experience training law enforcement and corporate instructors. Utilizing engaging and brief activities, and frequent self-evaluations are the basis for Revling's success. Listen in! Host: Al Oeschlaeger, Vistelar Guest: Randy Revling

As a training company, we often talk about how to teach individuals our content. But we also need to discuss how we train the people doing the teaching. How do you create confident experts that can turn around and effectively train their own people? Randy Revling joins Al on the podcast today to discuss his decades of experience training law enforcement and corporate instructors. Utilizing engaging and brief activities, and frequent self-evaluations are the basis for Revling’s success. Listen in! Host: Al Oeschlaeger, Vistelar Guest: Randy Revling

Gerard O'Dea from Dynamis Training in the UK joins us again on the podcast today to continue to talk about the decisive moment when school staff must decide if they need to take physical action when faced with conflict. In our January 8th episode (https://vistelar.com/28995/confidence-in-conflict-episode-8-seven-common-challenges-teachers-face/), Gerard shared the seven most common scenarios when this decision must be made. In this episode. In this episode, he provides a more detailed description of each of these scenarios and discusses the approach he uses to train staff to effectively deal with these situations. We learned a lot and we're sure you will also. We will definitely be getting Gerard on future episodes. Host: Al Oeschlaeger, Vistelar Guest: Gerard O'Dea, Dynamis

Gerard O’Dea from Dynamis Training in the UK joins us again on the podcast today to continue to talk about the decisive moment when school staff must decide if they need to take physical action when faced with conflict. In our January 8th episode (https://vistelar.com/28995/confidence-in-conflict-episode-8-seven-common-challenges-teachers-face/), Gerard shared the seven most common scenarios when this decision must be made. In this episode. In this episode, he provides a more detailed description of each of these scenarios and discusses the approach he uses to train staff to effectively deal with these situations. We learned a lot and we're sure you will also. We will definitely be getting Gerard on future episodes. Host: Al Oeschlaeger, Vistelar Guest: Gerard O’Dea, Dynamis

Since only 2% of the population is truly a natural empath, it is critical to pinpoint strategies to effectively teach empathy to the rest of the population. This week Joel and Al both sit down with Alex Hunter from Dynamis in the UK. Drawing on his wide-ranging experiences Alex shares how he's learned to hone in on the specific tactics he uses to teach people how to be empathetic. Recognizing your own traumas and stressors and tapping into what Hunter calls “personal resilience” can help you move past the barriers that might prevent a positive interaction.

Since only 2% of the population is truly a natural empath, it is critical to pinpoint strategies to effectively teach empathy to the rest of the population. This week Joel and Al both sit down with Alex Hunter from Dynamis in the UK. Drawing on his wide-ranging experiences Alex shares how he’s learned to hone in on the specific tactics he uses to teach people how to be empathetic. Recognizing your own traumas and stressors and tapping into what Hunter calls “personal resilience” can help you move past the barriers that might prevent a positive interaction.

Joel Lashley and Al Oelschlaeger talk about Empathy (seeing the world through other people's eyes), the foundation skill for treating people with dignity. You'll learn the three steps for practicing Empathy, the differences between emotional and cognitive empathy, and the importance of having a rich vocabulary to describe the broad range of emotions. Vistelar has three criteria for evaluating the effectiveness of a conflict management method: 1) does it look professional to onlookers and on camera, 2) does it keep everyone safe as possible, and 3) does is demonstrate concern. Joel and Al discuss how this third criterion applies to empathy. This episode provides some great background for the following episode where Joel and Al discuss Empathy with Alex Hunter, owner of Hunter Intervention Training. Listen in and join the conversation by letting us know your own thoughts about how to practice empathy by emailing us at info@vistelar.com.

Joel Lashley and Al Oelschlaeger talk about Empathy (seeing the world through other people's eyes), the foundation skill for treating people with dignity. You'll learn the three steps for practicing Empathy, the differences between emotional and cognitive empathy, and the importance of having a rich vocabulary to describe the broad range of emotions. Vistelar has three criteria for evaluating the effectiveness of a conflict management method: 1) does it look professional to onlookers and on camera, 2) does it keep everyone safe as possible, and 3) does is demonstrate concern. Joel and Al discuss how this third criterion applies to empathy. This episode provides some great background for the following episode where Joel and Al discuss Empathy with Alex Hunter, owner of Hunter Intervention Training. Listen in and join the conversation by letting us know your own thoughts about how to practice empathy by emailing us at info@vistelar.com.

Joel Lashley and Al Oelschlaeger talk about their unique experience training in New Orleans this week. What can a trainer do when they find that cultural or regional differences don't align with what they've always thought were the best standard training practices? Joel and Al discuss how they pivoted their standard training methods this week by listening closely to what local customs would dictate. Did this weaken their training sessions or provide a thoughtful, customized, and useful training for transit professionals? We think you can guess. Listen in and join the conversation by letting us know your own thoughts on customizing a training program by emailing us at info@vistelar.com. And if you know the answer to the $10 riddle, send that along, too, for a special surprise!

Joel Lashley and Al Oelschlaeger talk about their unique experience training in New Orleans this week. What can a trainer do when they find that cultural or regional differences don’t align with what they’ve always thought were the best standard training practices? Joel and Al discuss how they pivoted their standard training methods this week by listening closely to what local customs would dictate. Did this weaken their training sessions or provide a thoughtful, customized, and useful training for transit professionals? We think you can guess. Listen in and join the conversation by letting us know your own thoughts on customizing a training program by emailing us at info@vistelar.com. And if you know the answer to the $10 riddle, send that along, too, for a special surprise!

Gerard O'Dea from Dynamis Training in the UK joins us on the podcast today to talk about the decisive moment you decide to take action in the middle of conflict. “Did you do the right thing? Was it the right time? Did you really need to do that? Was it the right thing to do?” O'Dea expounds on his experience working with educators and the seven common challenges he has identified through his extensive work with schools. O'Dea has developed a framework for teachers to help prepare them for these critical situations. This conversation is a must listen for anyone who works in education and is concerned with keeping teachers and students safe. Listen in on O'Dea's unparalleled expertise and you may catch a mention of…fluffy pink unicorns? Read more about cockney rhyming slang here: https://www.theguardian.com/education/2014/jun/09/guide-to-cockney-rhyming-slang Host: Al Oeschlaeger, Vistelar Guest: Gerard O'Dea, Dynamis

Gerard O’Dea from Dynamis Training in the UK joins us on the podcast today to talk about the decisive moment you decide to take action in the middle of conflict. “Did you do the right thing? Was it the right time? Did you really need to do that? Was it the right thing to do?” O’Dea expounds on his experience working with educators and the seven common challenges he has identified through his extensive work with schools. O’Dea has developed a framework for teachers to help prepare them for these critical situations. This conversation is a must listen for anyone who works in education and is concerned with keeping teachers and students safe. Listen in on O’Dea’s unparalleled expertise and you may catch a mention of…fluffy pink unicorns? Read more about cockney rhyming slang here: https://www.theguardian.com/education/2014/jun/09/guide-to-cockney-rhyming-slang Host: Al Oeschlaeger, Vistelar Guest: Gerard O’Dea, Dynamis

People living in treatment centers have often experienced multiple traumatic events in their lives. Adolescents and young people are a particularly vulnerable group in these facilities. Trauma Informed Care is an important component to keeping residents and employees cared for and safe. Debbie Zwicky worked for 27 years as a youth care worker and shares how practicing empathy, “seeing the world through their eyes,” assisted her in keeping adolescents in her treatment facility safe. Download the free CDC ACE study Debbie mentions in this episode here: https://www.cdc.gov/violenceprevention/childabuseandneglect/acestudy/index.html Host: Al Oelschlaeger Guest: Debbie Zwicky

People living in treatment centers have often experienced multiple traumatic events in their lives. Adolescents and young people are a particularly vulnerable group in these facilities. Trauma Informed Care is an important component to keeping residents and employees cared for and safe. Debbie Zwicky worked for 27 years as a youth care worker and shares how practicing empathy, “seeing the world through their eyes,” assisted her in keeping adolescents in her treatment facility safe. Download the free CDC ACE study Debbie mentions in this episode here: https://www.cdc.gov/violenceprevention/childabuseandneglect/acestudy/index.html Host: Al Oelschlaeger Guest: Debbie Zwicky

Jim Lezala shares an emotional story of working one on one with an adolescent in a residential treatment facility who had experienced a lot of trauma and was in a distressed state. Lezala walks us through his own thoughtful journey as he mentally prepared to work with this individual. Lezala's extensive training in Trauma Informed Care, POSC, and as a Vistelar Certified Instructor came together instinctually to produce an amazing outcome. His experience shows just how vital extensive training is in empowering employees to intuitively operate from the most positive mindset. This episode is a must listen for anyone who works closely with individuals dealing with trauma. Host: Al Oelschlaeger Guest: Jim Lezala

Jim Lezala shares an emotional story of working one on one with an adolescent in a residential treatment facility who had experienced a lot of trauma and was in a distressed state. Lezala walks us through his own thoughtful journey as he mentally prepared to work with this individual. Lezala’s extensive training in Trauma Informed Care, POSC, and as a Vistelar Certified Instructor came together instinctually to produce an amazing outcome. His experience shows just how vital extensive training is in empowering employees to intuitively operate from the most positive mindset. This episode is a must listen for anyone who works closely with individuals dealing with trauma. Host: Al Oelschlaeger Guest: Jim Lezala

Joel Lashley, self-professed “violence nerd,” sits down with Al Oelschlaeger again for another one-on- one examination of violence in the workplace. If violence in the workplace is truly on the rise, what skills are the most prepared employees equipped with? Lashley and Oelschlaeger cover the importance of training employees early and often on de-escalating situations and some things to look for when assessing a workplace's potential for violence. Host: Al Oelschlaeger Guest: Joel Lashley For more information on creating a safe working environment visit vistelar.com

Joel Lashley, self-professed “violence nerd,” sits down with Al Oelschlaeger again for another one-on- one examination of violence in the workplace. If violence in the workplace is truly on the rise, what skills are the most prepared employees equipped with? Lashley and Oelschlaeger cover the importance of training employees early and often on de-escalating situations and some things to look for when assessing a workplace’s potential for violence. Host: Al Oelschlaeger Guest: Joel Lashley For more information on creating a safe working environment visit vistelar.com

Jeff Campbell, Captain with the Eaton County Sheriff's Office in Lansing, MI, joins us to chat about the positive impact on his law enforcement team by their use of Crisis Intervention Training coupled with Vistelar's verbal de-escalation techniques. Campbell shares specific instances where an officer's training in mental health awareness helped lead a situation to a positive outcome. Can this training also effect the public's view of law enforcement's role in their community? Host: Al Oelschlaeger Guest: Jeff Campbell For more information on creating a safe working environment visit vistelar.com

Jeff Campbell, Captain with the Eaton County Sheriff’s Office in Lansing, MI, joins us to chat about the positive impact on his law enforcement team by their use of Crisis Intervention Training coupled with Vistelar’s verbal de-escalation techniques. Campbell shares specific instances where an officer’s training in mental health awareness helped lead a situation to a positive outcome. Can this training also effect the public’s view of law enforcement’s role in their community? Host: Al Oelschlaeger Guest: Jeff Campbell For more information on creating a safe working environment visit vistelar.com

Dave Young is a master trainer and co-founder of Vistelar. He has extensive experience in martial arts, security, and is a former marine. In his line of work he's seen it all. Today, Young shares one of his first experiences on the job as a young security guard. Young's ability to carefully observe potentially threatening situations formed the basis for many of the techniques he now teaches. Listeners are in for a treat as seasoned storyteller Young shares why the Universal Greeting is so impactful in any situation. To learn more about non-escalation, de-escalation, and personal protections visit vistelar.com Host: Al Oelschlaeger Guest: Dave Young

Dave Young is a master trainer and co-founder of Vistelar. He has extensive experience in martial arts, security, and is a former marine. In his line of work he’s seen it all. Today, Young shares one of his first experiences on the job as a young security guard. Young’s ability to carefully observe potentially threatening situations formed the basis for many of the techniques he now teaches. Listeners are in for a treat as seasoned storyteller Young shares why the Universal Greeting is so impactful in any situation. To learn more about non-escalation, de-escalation, and personal protections visit vistelar.com Host: Al Oelschlaeger Guest: Dave Young

One of the most essential but often overlooked skills in healthcare is the ability to de-escalate critical situations. Healthcare workers tragically often feel that dealing with combative people is simply part of the job. But what if they were trained to mitigate violence? Would their working life improve? Al sits down with Joel Lashley to discuss common problems healthcare workers face in everyday situations on the job. Oelschlaeger and Lashley both have extensive experience in the healthcare industry and know firsthand the very real and potentially violent situations healthcare workers face. Lashley wrote the book Confidence in Conflict for Healthcare and created the PICI program at Vistelar. Using real examples from the healthcare workplace Lashley discusses how closing the gaps in training can empower healthcare workers to confidently keep themselves and patients safe. To learn more about non-escalation, de-escalation, and personal protections visit vistelar.com Host: Al Oelschlaeger Guest: Joel Lashley

One of the most essential but often overlooked skills in healthcare is the ability to de-escalate critical situations. Healthcare workers tragically often feel that dealing with combative people is simply part of the job. But what if they were trained to mitigate violence? Would their working life improve? Al sits down with Joel Lashley to discuss common problems healthcare workers face in everyday situations on the job. Oelschlaeger and Lashley both have extensive experience in the healthcare industry and know firsthand the very real and potentially violent situations healthcare workers face. Lashley wrote the book Confidence in Conflict for Healthcare and created the PICI program at Vistelar. Using real examples from the healthcare workplace Lashley discusses how closing the gaps in training can empower healthcare workers to confidently keep themselves and patients safe. To learn more about non-escalation, de-escalation, and personal protections visit vistelar.com Host: Al Oelschlaeger Guest: Joel Lashley

Did your first job as a kid lay the groundwork for what you do today? Dan Garris, Workforce Development Trainer for Portland State University, reminisces about how his simple paper route prepared him for his critical interactions on the job today. Garris shares his personal experiences working in Child Protective Services and how “listening with five senses” prevented situations from escalating. People working in social services are faced daily with many issues such as substance abuse, poverty, and those struggling with mental health issues. How can practicing empathy prepare social services workers for these interactions? Garris breaks down the the specific ways we can show empathy and respect as more than a value to live by but as a strategy to practice daily in our efforts to keep everyone safe.

Did your first job as a kid lay the groundwork for what you do today? Dan Garris, Workforce Development Trainer for Portland State University, reminisces about how his simple paper route prepared him for his critical interactions on the job today. Garris shares his personal experiences working in Child Protective Services and how “listening with five senses” prevented situations from escalating. People working in social services are faced daily with many issues such as substance abuse, poverty, and those struggling with mental health issues. How can practicing empathy prepare social services workers for these interactions? Garris breaks down the the specific ways we can show empathy and respect as more than a value to live by but as a strategy to practice daily in our efforts to keep everyone safe.