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Airbus A320 fuselage panel problems, Thunderbird F-16C crash, ATC prime integrator, hand flying, Boeing and Spirit AeroSystems, Southwest Airlines meltdown fine, solar flares and A320 groundings, airline pay-for-delay compensation, and charging air travelers without REAL ID. Aviation News Airbus prepares A320 inspections as fuselage flaw hits deliveries Airbus engineers are inspecting 628 A320 family exterior fuselage panels for thickness defects. The skin panels have thickness deviations beyond Airbus's design tolerances. The panels were manufactured by a Spanish supplier Sofitec Aero and do not represent a flight‑safety risk at this time. Panels on the upper forward fuselage are the main concern, with deviations having also been found in some rear‑fuselage sections. The affected panels are not serialized, so Airbus must inspect the entire batch of potentially impacted airframes rather than trace specific parts. A320 Family final assembly line in Toulouse. Courtesy Airbus. Sofitec Aero is an aerostructures company that designs, manufactures, and assembles metallic and composite aircraft structures for major OEMs, including Airbus, Boeing, Embraer, Bombardier, and several Tier‑1 suppliers such as Spirit AeroSystems and Stelia. It is a privately held firm, founded in 1999. Thunderbirds F-16C Fighting Falcon Crashes in California The 57th Wing Public Affairs Office issued a statement saying, “On December 3, 2025, at approximately 10:45 a.m., a Thunderbird pilot safely ejected from a F-16C Fighting Falcon aircraft during a training mission over controlled airspace in California. The pilot is in stable condition and receiving follow-on care.” The F‑16C went down during a routine training mission in controlled airspace over the Mojave Desert. The crash site is located in a remote desert area near the town of Trona, approximately two miles south of Trona Airport and about 27 miles from Naval Air Weapons Station China Lake. Hydrazine: A Significant Hazard Each Time An F-16 Crashes (Or Fires Up The Emergency Power Unit) F‑16s use hydrazine in their emergency power units, so environmental and hazmat teams from Edwards Air Force Base were deployed to the site to evaluate and mitigate any hazardous materials concerns. The F-16's Emergency Power Unit (EPU) is a backup power system that utilizes H-70 (approximately 70% hydrazine and 30% water) to drive a small turbine, supplying emergency hydraulic and electrical power in the event of main engine or generator failure. Hydrazine is used because it is a monopropellant that can rapidly generate mechanical power without external oxygen, but it is also highly toxic, corrosive, and flammable, so its use is tightly controlled and largely limited to legacy or niche applications. US government selects contractor Peraton to lead air traffic control modernisation In Episode 865, we reported that two bids had been received to become the prime integrator for the FAA's project to overhaul the air traffic control system, called the Brand New Air Traffic Control System (BNATCS). They were Peraton and Parsons Corporation. Congress had approved $12.5 billion for the project, and the Agency has indicated that an additional $19 billion might be requested. The US Department of Transportation (DOT) selected Peraton as the prime integrator. The national security company is owned by Veritas Capital and headquartered in Reston, Virginia. Flight Global says Peraton is a “provider of technologies for large, complex organisations, offering services including cyber security, systems engineering and modernisation, cloud computing and data management.” According to Veritas, the company specializes in buying and growing companies that sell technology and services to U.S. government agencies in defense, intelligence, civil, and health markets. Examples include acquisitions or control of federal IT and mission‑support businesses such as Northrop Grumman's federal IT arm (combined into Peraton) and health IT and analytics providers serving Medicaid and Defense Health Agency programs. See also, What to know about the air traffic control overhaul and the company FAA hired to manage it. Union Urges ‘Back-to-Basics' Approach to Pilot Skills Captain Wendy Morse is a Boeing 787 captain and serves as first vice president and national safety coordinator at the Air Line Pilots Association (ALPA). In a recent interview at the Skift Aviation Forum in Fort Worth, she said the union is advocating for pilots to “go back to our roots” and maintain strong manual-flying proficiency throughout their careers. Morse said, “So the biggest thing is [getting] back to basics…We have to maintain a basic level of flying, a basic level of flying skills, and we have to continue to maintain those basics. This business about positive rate, gear up, [and] put on the autopilot is not a good idea. We have to keep flying the airplane so that we're good at it.” Boeing closes Spirit AeroSystems purchase in major supply chain realignment Boeing has completed its takeover of Spirit AeroSystems. Under the $4.7 billion deal, Boeing re-acquires most of Spirit AeroSystems. Airbus picks up parts of Spirit in its supply chain. Operations in Subang, Malaysia, went to Composites Technology Research Malaysia, and the subsidiary Fiber Materials was sold earlier this year to Tex-Tech Industries. Portions of the Belfast, Northern Ireland, operations will continue as an independent subsidiary branded as Short Brothers. Trump administration lets Southwest Airlines off the hook with a multimillion dollar waiver for 2022 holiday travel meltdown In 2023, the Biden administration fined Southwest Airlines $140 million for the 2022 holiday travel meltdown. The US Department of Transportation has now waived the final $11 million installment of that fine. The DOT says Southwest has made worthwhile investments in its operations control center and “the Department is of the view that it is more beneficial for the flying public to give Southwest credit for significantly improving its on-time performance and completion factor.” The 10-day schedule meltdown resulted in 17,000 canceled flights, roughly half of Southwest's holiday season flight schedule. Southwest paid out $600 million in refunds and reimbursements to passengers who were affected. Add in additional labor costs and lost revenue, and the airline reported a $914 million after-tax loss. Aviation News Follow-Up A320 Groundings – There Was No Solar Flare In Visual Approach, Airplane Geeks co-founder Courtney Miller argues that the data does not support the case that the October 30, 2025, uncommanded altitude decrease of a JetBlue A320 was caused by solar radiation. Looking at proton flux data, Courtney says, “We are talking about high-energy protons traveling from the sun to Earth, penetrating the Earth's protective magnetic field, and also penetrating the aircraft's hardware shielding to deliver what's called a Single-Event Upset (SEU). Another term you may have heard for it is a “bit flip”. The proton flux usually arrives associated with a solar flare, but not always. NOAA tracks and reports these events. In the days leading up to the “intense solar radiation” that Airbus referenced as the potential issue in the JetBlue upset, there was no intense solar radiation. The Visual Approach Advisory brings novel, data-driven, and contrarian answers to aviation clients around the world. Our bespoke consulting team is built with a focus on deep industry expertise, contrarian thought leadership, trusted independence, and opinionated results. We compete with the largest consulting firms by focusing on quality results and contrarian ideas. Pay-On-Delay Would Send Airfares Soaring, Says Transport Minister The Australian Federal Transport Minister, Catherine King, told ABC Radio in Sydney that an EU-style “pay-on-delay” compensation scheme would drive up airfares in Australia. The federal government has proposed airline customer protections, and the Minister's comments come after a consultation period ended. EU 261 requires that airlines pay passengers compensation for delays and cancellations within their control. King feels the Australian market is too small to sustain such a measure. “It is costly to administer compensation schemes. Those costs are generally passed on to passengers,” she said. Fliers without a compliant ID will have to pay TSA $45 next year The TSA says that starting in February 1, 2026, air travelers in the U.S. without a REAL ID will be charged a $45 fee. The initially planned $18 fee was raised after officials realized this identification program would cost more than anticipated. The fee applies to travelers 18 and older who are flying domestically without a REAL ID or other accepted form of ID. The non-refundable fee will be required to verify identity through the TSA Confirm.ID system. Confirm.ID replaces TSA's older manual “forgot my ID” procedures. It's a more automated, technology‑assisted process that uses a traveler's biographic and possibly biometric information to verify identity and screen against watchlists. Confirm.ID is meant as a last‑resort option for people who arrive at the checkpoint without a compliant ID, not as a routine substitute for REAL ID or a passport. The fee can be paid online before arriving at the airport. Travelers can also pay online at the airport before entering the security line, but officials said the process may take up to 30 minutes. Mentioned From the FAA: PackSafe – Portable Electronic Devices Containing Batteries Lithium Batteries in Baggage Hosts this Episode Max Flight, Rob Mark, and our Main(e) Man Micah.
IBM is reportedly in talks to acquire Confluent, CRH, Carvana, and Comfort Systems are being added to the S&P 500, the Trump administration will forgive the remaining $11m civil fine against Southwest Airlines, the Trump administration will unveil its aid package for farmers, and “Five Nights at Freddy's 2” won the box office this weekend. Squawk Box is hosted by Joe Kernen, Becky Quick and Andrew Ross Sorkin. Follow Squawk Pod for the best moments, interviews and analysis from our TV show in an audio-first format. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
Today's SWAPA Number is 10. That's the percentage of the population that suffers from substance use disorder, and pilots are not an exception to that.So today we're talking to Tom Stanley, chair of the Human Intervention Motivation Study, or HIMS, to get an update on the work his committee does and to remind our pilots of this important resource that can save your career as a pilot at Southwest Airlines.If you have any feedback for us at all, please drop us a line at comm@swapa.org or tap here to send us a text.Follow us online:Twitter - https://twitter.com/swapapilotsFacebook - https://www.facebook.com/swapa737
In which we talk Khloe Kardashian mold exposure, Rosalia's Southwest Airlines ventures, forgotten memories from Rihanna's 777 tour, Mad Men's 4K restoration errors, Sabrina Carpenter Trump songs, and Lily Allen's USB butt plugs. JOIN US ON PATREON BONUS EPISODES + TV TALK EVERY WEEK About Eating For Free: Hosted by journalists Joan Summers and Matthew Lawson, Eating For Free is a weekly podcast that explores gossip and power in the pop culture landscape: Where it comes from, who wields it, and who suffers at the hands of it. Find out the stories behind the stories, as together they look beyond the headlines of troublesome YouTubers or scandal-ridden A-Listers, and delve deep into the inner workings of Hollywood's favorite pastime. The truth, they've found, is definitely stranger than any gossip. You can also find us on our website, Twitter, and Instagram. Any personal, business, or general inquires can be sent to eatingforfreepodcast@gmail.com Joan Summers' Twitter, Instagram Matthew Lawson's Twitter, Instagram
This week we're sharing an episode from Business History, a podcast from Pushkin Industries. Former Planet Money hosts Jacob Goldstein and Robert Smith explore what the businesses of the past can teach us about commerce today. In this episode, Goldstein and Smith look at how Southwest Airlines developed a winning formula that forced its competitors to change how they did business — but then the Southwest model fell apart.Find Business History on YouTube or wherever you get your podcasts. Hosted on Acast. See acast.com/privacy for more information.
The Targeted Lead Generation Podcast launched with a focus on Sales, Finance, and Leadership strategies, emphasizing the importance of improving workplace culture and employee satisfaction through servant leadership principles. The show's host discussed key characteristics of servant leadership including empathy, active listening, and providing necessary resources to support team members. Manny shared success stories and examples from various organizations to illustrate how empowering employees and fostering a collaborative environment leads to improved team cohesion, productivity, and organizational success. Summary Servant Leadership in Workplace Culture Manny introduces the Targeted Lead Generation Podcast, focusing on Sales, Finance, and Leadership (SFL) strategies to enhance workplace culture and drive success. He discusses the concept of servant leadership, a powerful approach reshaping organizations, and mentions the show's host and sponsor, the Servant Leadership Company. Manny emphasizes the importance of improving employee satisfaction and retention in today's business world, highlighting servant leadership as a key strategy for achieving these goals. Servant Leadership Principles and Empathy Manny discussed the principles of servant leadership, emphasizing its focus on serving and supporting team members rather than maintaining authoritative control. He highlighted empathy as a key characteristic, explaining how active listening and understanding team perspectives build trust and foster a positive work environment. Manny also stressed the importance of providing necessary resources and support to help team members succeed, noting that effective leadership involves equipping employees with the tools they need to exceed expectations. Servant Leadership and Team Success Manny shared a story about a CEO who refused to invest in a new CRM system despite knowing it was necessary, resulting in the loss of an entire new sales team. He emphasized that servant leadership requires providing the right tools to employees and building a collaborative community, where individual success is tied to team success. Manny also stressed the importance of having a clear and achievable vision that aligns team goals and motivates employees to work towards a shared purpose. Servant Leadership Principles and Training Manny discussed the principles of servant leadership, emphasizing the importance of walking the talk and focusing on team success rather than individual achievements. He highlighted the benefits of adopting a servant leadership approach, such as improved team cohesion and organizational success. Manny also introduced and promoted Covert Leadership Training, an organization that offers resources and training in servant leadership, encouraging attendees to visit their website for further information. Servant Leadership: Benefits and Examples Manny discussed the benefits of servant leadership, emphasizing its ability to enhance employee engagement, increase productivity, and foster a strong organizational culture. He used examples from Southwest Airlines, TD Industries, and The Container Store to illustrate how empowering employees with both responsibility and authority leads to higher job satisfaction, lower turnover rates, and revenue growth. Manny stressed the importance of open communication and taking action based on employee feedback to drive productivity and maintain a culture where leaders and employees work collaboratively towards common goals. Servant Leadership Principles Overview Manny discussed the principles of servant leadership, emphasizing the importance of empowering teams, encouraging decision-making at all levels, fostering open communication, investing in development, and cultivating a people-first culture. He highlighted the need for leaders to demonstrate trust and create a safe space for employees to voice concerns. Manny also mentioned his book "Make a Decision, Will You Please?" and encouraged listeners to learn more about servant leadership by connecting with him at covertleadershiptraining.com or contacting him directly. Connect with Convert Leadership training and set up a discovery call today. https://calendly.com/mannynowakcalendar/covert-leadership-30-minute-introduction Manny Nowak 856 364 5867 Manny@mannynowak.com www.coachmanny.com
"Is time truly the greatest currency we possess?" That's the question Kent Hance opens with, setting the stage for an episode packed with wisdom, humor, and unforgettable stories. In this lively installment of "Kent Hance, The Best Storyteller in Texas," Kent dives deep into the value of time, sharing personal routines and life hacks that keep him sharp at 83 years old—including answering emails while on the treadmill and making calls while walking the halls. His philosophy: "People that organize their time and don't waste time are always successful." Listeners are treated to a masterclass in negotiation, as Kent reveals how physical fitness can give you an edge at the bargaining table The episode then takes flight with Kent's insider perspective on Southwest Airlines, from its humble beginnings sketched on a bar napkin to its transformation under new leadership. Kent's close friendship with legendary founder Herb Kelleher brings rare insights, including the story of how a baggage handler's suggestion revolutionized turnaround times and how Herb's "customers always right" mantra shaped the airline's culture. Kent doesn't shy away from the big changes facing Southwest, expressing concern over the loss of free baggage and the shift to assigned seating. His candid reflections are peppered with classic Kent Hance humor—like his trick for keeping the middle seat empty and his take on flying with pets: "If you need a dog to fly, then don't fly." The episode rounds out with heartwarming tales of family reunions, Thanksgiving gatherings, and the enduring importance of connecting with loved ones. Kent's storytelling is as sharp as ever, leaving listeners with memorable quotes such as, "The greatest currency is time," and practical advice: "Be sure and get plenty of exercise, and take care of your time." Whether you're a fan of Texas lore, business wisdom, or just great storytelling, this episode is a must-listen. Kent's blend of humor, insight, and authenticity will leave you inspired to make the most of every moment. Host Background Kent Hance is a celebrated Texas storyteller, former chancellor, and seasoned negotiator whose colorful career spans law, politics, and business. His close relationships with industry icons like Herb Kelleher and his firsthand experience with Southwest Airlines make him uniquely qualified to discuss the airline's evolution and the importance of leadership, culture, and customer service. Notable Quotes & Memorable Moments "People that organize their time and don't waste time are always successful." "If you need a dog to fly, then don't fly." "The greatest currency is time." The story of the baggage handler's suggestion that changed Southwest's turnaround times. Kent's humorous advice for keeping the middle seat empty: "Get that barf bag and open it and look at it." Call-to-Action Enjoyed Kent's stories and insights? Don't miss a single episode—subscribe now, leave a review, and share this episode with friends who appreciate great storytelling and Texas wisdom. Connect with us on Instagram at @best storyteller podcast and join the conversation!
The "friendly skies" are stormy! ⛈️ Southwest Airlines is facing a lawsuit from its pilots union over claims of intimidation and punishment for union activity. A federal appeals court ruled the case is serious enough to go to trial, saying the airline's actions could "weaken or destroy the union." What happened to "Do the Right Thing"?
In episode 272 of the Simple Flying podcast, your hosts Tom and Channing discuss,Southwest Airlines announces 5 new routes from Southern CaliforniaDubai Air Show RecapWestern Global Airlines furloughs pilotsThe airline that stole the Dubai Air ShowRepublic Airways becomes the largest Embraer E175 operator
Send us a textAwesome conversation with Captain Ernie Meeks aka "Big Ern" ( yes, we get the backstory on that call sign!)From early dreams of being a pilot to flying the C-5 Galaxy - One of the largest military transports in the world. Ernie's aviation journey has taken him around the world and back again! He is currently a B-737 pilot for Southwest Airlines where he shares his aviation stories and experiences on his social media channels "Flyin with Big Ern". A truly enjoyable experience and so grateful for the opportunity to spend some time with Captain Ernie. Check out more of his content below!https://www.youtube.com/@UC3sGT-zxmi0MNKR5M4SzJgg https://www.instagram.com/flyingwithbigern/?hl=enhttps://aviatorintelligence.comFollow The Pilot Life for more aviation content:https://www.instagram.com/thepilotlife121/“The information provided in this podcast is for entertainment purposes only. This is a personal vlog and the opinions expressed are solely those of the participants and do not represent any associations or institutions they may or may not be affiliated with unless expressly stated.”
Are TV shows really dumbing down for your phone
Success in professional services isn't about doing more—it's about doing less, but doing it exceptionally well. In this episode of The IC-DISC Show, I sit down with Raffi Yousefian, CEO of The Fork CPAs, to talk about how extreme specialization transformed his accounting firm from a general practice into the leading restaurant and bar controllership service in the country. Raffi shares the counterintuitive journey of deliberately shrinking his client base to accelerate growth, ultimately tripling revenue within 18 months of selling off 30% of his practice. We explore how Raffi evolved from serving three industries to exclusively focusing on restaurants and bars, and why weekly financial reporting creates competitive advantages that monthly statements simply can't provide. He breaks down the economics of restaurant operations, explaining why 2% savings in food costs can represent an entire profit margin when you're working with businesses that operate on 5-7% net profits. The conversation reveals how subscription pricing combined with deep industry expertise solves the profession's labor shortage by making firms more profitable and attractive to talent. What strikes me most is how Raffi's specialization philosophy mirrors successful models in other industries, from medical concierge services to dating apps. If you've ever wondered whether narrowing your focus could actually expand your opportunities, this conversation provides a compelling roadmap. SHOW HIGHLIGHTS Raffi sold off 30% of his accounting practice to focus solely on restaurants and bars, then tripled the remaining 70% within just 18 months. Weekly financial reporting in restaurants isn't a luxury—it's survival, since a 2% swing in food costs can represent your entire profit margin. The Fork CPAs moved from "insecure niching" with three industries to hyper-specialization, proving that doing less actually accelerates growth when done with expertise. Restaurant operators typically process 300-400 invoices monthly for a $3-4 million location, making specialized systems and processes non-negotiable for profitability. Subscription pricing in accounting solves the labor shortage by making firms more profitable, allowing them to pay better and attract talent to the profession. Specialization creates resonance with ideal clients who say "you sound like my soulmate" rather than casting a wide net and hoping something sticks. Contact Details LinkedIn - Raffi Yousefian (https://www.linkedin.com/in/raffiyousefian/) LINKSShow Notes Be a Guest About IC-DISC Alliance About The Fork CPAs Raffi YousefianAbout Raffi TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Dave: Good morning, Raffi How are you today? Raffi:: Good morning, David. I'm doing well. And yourself? Dave: I am doing great. I appreciate you coming on the podcast. Just a formal introduction, you are Raffi Yousefian, and you're the CEO of the Fork CPAs. Is that correct? Raffi:: That's correct. And I appreciate you having me. I'm excited to have a conversation with a like-minded individual in the accounting industry. Dave: Yes. I've been looking forward to this for some time. So what part of the world are you calling into from today? Raffi:: I am in Brooklyn, New York City. Dave: Okay. Raffi:: Specifically Williamsburg Greenpoint, which is meant to be the hipster capital of the world in case you're interested. Dave: Yeah, I have heard that name. For that reason, I don't think I've ever been there. I haven't been to New York in about 15 years, and I think I rarely have ever been anywhere but Manhattan. So I'll have to be sure to check that out the next time I'm in town. Raffi:: We would love to have you. We're right across the East River. Dave: Okay, Raffi:: Great. Great nightlife scene, great food scene. A lot of sighting. New concepts are popping up every day, bars, restaurants, so it's a great place to be. Dave: That sounds awesome. Well, first of all, let's get to the name. What the heck does The Fork CPA's name mean? Usually the CPA firm is named after the founder or the partners. So what's the fork? What's the meaning of the fork? Was one of your partners named Fork or talk? Raffi:: No. So the fork, I have a 15 slide presentation on it. Maybe I can walk you through it one day. But the fork represents a tool that is highly agile with very sharp and fine edges, and it also relates to the restaurant industry and represents us and our values as a firm. So that's where the four comes from. That's the, in a nutshell description. And then the CPAs, you add that to clarify that we're doing accounting and tax, so that's where work branding comes from. Actually, we launched the brand in 2022, so it hasn't always been our name. Dave: Okay. Well, I really like it. So are you a New York native? Raffi:: I'm not. I'm actually from dc so lived in DC for about 10 years. That's where I started the firm, and I moved up to New York in 2021. Dave: And you went to college in Maryland? Raffi:: Yes, university of Maryland College Park. Dave: Okay. And then you graduated and you went the big four route with ENY? Raffi:: That's right. I worked at ENY for about three and a half years, and then moved to a smaller firm for about a year and a half, two years after that. And this was in 2016 when I launched the firm that I currently have right now. Dave: And you just started it from scratch? Raffi:: So initially the firm was called ROYCA LLC, and I just used my initials with CPA at the end just to get started. Okay. I started it from scratch. At the time I had the potential opportunity to acquire a restaurant bookkeeping business, and that is really what initiated me or catapulted me to taking that leap from moving from a W2 job to starting my own business. The acquisition actually never ended up panning out to be anything. It ended up being more of like a referral relationship. So it was good in that it incentivized me and motivated me to actually take the leap. But as we started from scratch, didn't end up buying any book of business or anything like that and just grew from there January 1st, 2016. Dave: And is that how the restaurant and bar capability started, was from that referral relationship with that bookkeeping firm then? Raffi:: Yes. Well, the referral relationship was a result of me taking over my brother-in-law's finances, and he had a restaurant and catering business. Dave: Oh, I Raffi:: See. And so his accountant was ending their relationship because he was moving on to be the CFO of a big fast growth restaurant group. And so I asked to meet with him. I said, can I meet with the former accountant? Maybe he has a book of business that he wants to sell or get rid of. That's not where the interest in restaurants started, but that definitely had an impact on moving towards that restaurant niche at some point. My first real client was a restaurant business. Dave: Okay. Raffi:: Yeah, Dave: That is great. You've got your CPA firm, it's growing. And then at a point you realized you had a concentration in the restaurant bar business. Now, conventional wisdom says when you have a concentration like that, whether it's client industry, you need to fix it by diversifying, but you decided to go in a different direction, right? Tell me the story. Raffi:: Yeah, so initially the purpose of the firm was to provide an alternative and frictionless experience to traditional public accounting. And this was 2016 when web-based apps were all very new, and even the cloud firms were very server-based. You log into this server and it wasn't very web-based, so even cloud modern firms were still very clunky, and the client experience was terrible. So the idea was, okay, replicate the public accounting model just in a more modern and frictionless way. And so we were still providing a lot of the traditional services you get in a small public accounting firm, 10 forties, monthly bookkeeping, annual bookkeeping, industry agnostic, and one of the first moves. So that was, people love that, right? It was new cutting edge, modern virtual CPA firm. And then I think by year two, we decided we had to narrow down what we were doing. Raffi:: Again, we were trying to be everything to everyone just in a more modern way. And so I think the first change we made was limit our service offering to monthly services only. So value-based billing, fixed fee. It was a mix of value-based billing and fixed fee at the time. So we basically told all of our annual clients, mostly 10 40 clients, sorry, if you want to work with us, you have to have a business, and we have to own the entire accounting process from monthly all the way through your business tax preparation. So that was the first change we made. We didn't specialize just yet. Dave: And what year was this? 2017. Raffi:: I think this was around 2017 or 20 17, 20 18 then. So that worked really well. That allowed us to scale and grow much faster. Now everybody's on a monthly fixed retainer. You're not doing all this work during tax season, those three months trying to do 12 months of books. So there's no bottlenecks during tax season. For the most part, 10 forties are still very much a bottleneck. And in 20 19, 20 20, we decided to narrow down even further and say, okay, we're going to service three industries. And I like to say this is the insecure way of niching down. And so we narrowed it down to, I believe it was restaurants and bars for sure. Nonprofits and professional Dave: Services. Raffi:: And so that helped again, even better. Now we can scale and grow even faster with more efficiency. And then 2022, we were at a point where the restaurant and bar industry vertical was growing much double, triple what our other verticals were growing. And I believe it was just a natural result of our passion was behind that vertical, the professional services and nonprofits, great clients, low volume, easy to work with, very professional. But yeah, just stagnated the growth that stagnated. I wasn't as much interested in those verticals as I was in restaurants. And so we decided to launch the for brand in 2022 and in 2023. So in 2023, the restaurant practice was about 60 to 70% of our revenue. And so we spun off the 30%, which was nonprofits and professional services, and merged it slash sold it to another firm. And since 2023, March of 2023, we've been solely fork CPAs, Eileen niched down into restaurants and bars under the fork CPAs brand. Dave: Okay. I love the story. And then I believe, did Brandon Poe help you sell that practice? Raffi:: Yes, exactly. I think this was probably the first spinoff maybe that they did spinning off a niche and selling it to another firm, and then continuing as a, so it was new to them. And we actually did a podcast about this with Brandon. And yeah, I think it was, like you said, it sounds counter intuitive to specialize versus diversify, but to provide some context, that 70% between March of 2023 and end of 2024, I think it grew like 250, 300% our revenue. So we were basically triple the size that we were when we did the spinoff. Dave: So I have to put some numbers on this. So let's pretend the firm did a thousand dollars a year of revenue. So $700 of it was restaurants and bars. You sold off the $300 practice and then using that multiple, the firm today now is doing 200 or $300. Raffi:: Well, not today, within a year and a half, within a year and a Dave: Half, Raffi:: Within a year and a half, it was at like 2000. So you were at 1000? We were like 2100. So that 700 became 2100. Dave: Wow. Raffi:: And I think a big part of it had to do with, I actually retained my staff that was part of the nonprofit and professional services vertical. So that was about four people. And so that also helped because you need staff to grow into. Dave: And Raffi:: It did hurt our valuation because a lot of the times when firms are acquiring, they want to acquire the staff, one of the biggest problems when, Dave: Yeah, they're just buying the clients basically. Raffi:: So we took a hit on the valuation, but if we hadn't retained our staff, they wouldn't have been as easy and efficient to scale and grow within that year and a half. Dave: So why is it, so it appears based on what you're saying, that there was a underserved market in New York restaurants and bars. That's the only conclusion I can really come to have that kind of a growth implies that the market was not being well served. Is that assumption accurate or was there something else in play? Raffi:: So we definitely have competitors, but I would say underserved in a sense that the level of service and quality is just not there. It's a highly commoditized service offering restaurant bookkeeping. And so our value proposition is not just restaurant bookkeeping, it's restaurant controllership. Raffi:: So for the same price as a bookkeeping service, maybe a little bit more of a premium, 20%, 15, 20%, you can get a more comprehensive service offering under a subscription model to a controller. And the controller owns your entire accounting process. And in addition to that, we also have a tax department that will take care of the tax compliance at year end and quarterly. So I don't think we have any actual competitors that do exactly what we do. However, we have at least 40 to 50 competitors nationally. So it is underserved in that sense, but it's not something super unique or cutting edge that we're doing. It's just a different approach, a different way of doing it. Dave: And your client's all in the New York area? Raffi:: No, it's all, it's nationally. Mostly East coast. Yeah, mostly dc, Maryland, Virginia, New York City, metropolitan areas, urban areas, but it's pretty much all over the country. We can serve clients nationally. Dave: Now, when you pick up a new client, what percentage of the time is it a brand new restaurant and what percentage of the time are you taking over from another provider? Is it mostly taking over from another provider? Raffi:: I would say it's about 70% taking over. It depends. For example, we might have a restaurant group that has 10 locations and now let's say 10 franchises, and they're forming a new group and they're starting from scratch with a new concept. So there's some of that. I see most of them are fast growth. So they have the goal of, Hey, we just opened our first location and we want to be at five locations in three years. That's where a solution like ours really provides maximum value because we can help you get from zero to five in as fast as you want because you're not sitting there concerned about hiring accountants and building an accounting department. And so we take care of the back office for you through that growth stage. Dave: And what percentage of your clients are franchisees? Raffi:: It's not a large percentage. It's mostly independent operators, probably five to 10%. We have competitors that focus solely on talk about hyper specialization. They do restaurant bookkeeping for McDonald's franchises, but it gets pretty specific. And that's not necessarily our target market. Our target market is more independent operators, smaller franchise groups, 15 to 20 units, but we're not like a volume commodity shop. Dave: So I can relate to your business in so many ways, and it's why when I heard you on Brandon's podcast, I just was dying to talk to you. So as I think I told you, so all we do is icy disc work, and we're the only firm I know of that does nothing but icy disc work. We manage more than anyone else. So all we do, we live, eat and breathe it. But within that space, our largest sector by far is the scrap metal business. And what's interesting, and I hear this all the time from our clients, is that I'm the only advisor they've ever had who understands the scrap metal business, that when they have a banker that they're interviewing new banks or a new CPA, it's always the same thing. They come out and they're like, wow, I thought this was going to be Sanford and Son's junkyard. This is a whole different business. And they get so frustrating. And I've frustrated, and some of 'em have asked me to find CPAs, find them a new CPA, and one of the first things they want is somebody with scrap metal experience because it's so frustrating for them having to, every year there's a new staff person and every year they have to explain all over again how the whole business works. I'm guessing it's similar in the restaurant business. Is that right? And kind of dive into how your expertise manifests itself when you're talking with an Raffi:: Potential Dave: Client? Raffi:: Yeah, absolutely. Having an accountant in the entire spectrum of accounting services, whether that's your tax preparer, your controller, your bookkeeper, your CFO, having that industry specialization is completely invaluable. And I think the, in any industry, restaurants aside, the consumer is starting to realize that and the level of insight you can provide as a specialist and the value you can add is way beyond what a generalist can do. And sometimes people will hire generalists because of a referral or a trust that they have with this person. And I think that's really the only time where there's any justification in hiring a generalist, to be honest with you. But even that, it's okay, well, sure, this might be your dad's accountant or your family friend accountant that everybody trusts, but is that really providing any value? If you can't trust your service provider, then what's the point? Raffi:: So yeah, the level of value you can provide, and just to give you some examples, if you have three locations as a restaurant and you want to add another location, you should be able to go to your accountant and say, here is what the landlord is asking for rent. Here's what I'm expecting to do in sales. Is this a good investment? And the accountant, if they're specialized, they should be able to tell you very quickly just by reviewing your projections, your performa and saying, yes, this is an investment that we're not investment advisors, but if your projections actually pan out to be what they say, then yes, we want your occupancy cost to be 8% of sales, and you're showing that in your projection. So yeah, if this spot that you've identified can actually generate that type of sales and your prime costs are going to be this much, your bottom line is potentially going to be this, then your ROI will be X. And therefore, yeah, it's a good investment. Now, a generalist might be able to do that by doing some research, Raffi:: But that example can be applied to so many different things. When we sit down and analyze p and ls as a controller, we need to be able to look at trends and identify, wait, why do we lose money this month? Very quickly, right on a call, oh, it's because your labor was 35% and it's usually 32%. And in restaurants, it's typically 32, 33 is the ideal number. Just being able to throw out numbers off the top of your head and being well-trained in a specific vertical, it just provides so much value. And we talk about in the accounting industry about how we have to become advisors. This is like AI is going to take over all the compliance overseas hiring and all the bookkeeping is going to be automated. And so now we have to become more advisors and just data entry people and compliance providers. And the only way you can really do that, in my opinion, if you want to be a true advisor, is to niche down and specialize. Otherwise, how much value can you really add as a generalist? Dave: Sure. Well, and I was just thinking, I would imagine having come up through the accounting side, I couldn't imagine a worst controller or bookkeeper job than being the bookkeeper or controller for a restaurant. I can just picture it. There's some a closet basically that's your office, and especially if it's in the facility itself and it's not noisy and there's just all this stuff going on, and if it's a bar, all the actions in the evening, and I just couldn't imagine a worst working environment or work environment than that. So it makes even more sense to just have that outsource. And I'm also guessing my clients, probably 20% of the owners of my clients actually have an accounting background just for whatever reason, that was how they ended up there. But I'm guessing that's perhaps even lower in the restaurant business. I just imagine the average restaurateur bar owner is not a former ENY tax person. Raffi:: Right. So it's funny you bring up the bookkeeping role in a restaurant closet that they put the bookkeeper in traditionally speaking with all the stacks of invoices. So just to provide some context, a restaurant that does three to $4 million in revenue will have anywhere from three to 400 invoices minimum per month. Dave: Are you serious? Raffi:: Yeah. They need to get inputted into the accounting system to get true accrual basis accounting. Dave: Wow. I thought you just bought everything from Cisco and payroll and called it a Raffi:: Day. Well, the franchisees, yeah, the franchisees are all different. They work with a Cisco or usb, and then they have less invoices, but still very high volume. So the role of the bookkeeper 10, 15 years ago was show up to the restaurant, get all these invoices and put them into QuickBooks. And if you're not a specialist, even if you're following the traditional model from 15 years ago, there's no way to make money doing this type of work, especially when restaurants are super low margin. They don't have big budgets for accounting. And so the only way to really make it work is to specialize to have a fixed system process, tech stack around restaurant bookkeeping that allows you to process this high volume and still leave some room to make money as an accountant. So I'll just throw that out there. And then your other question was related to what kind of persona do you get, what kind of demographics do you get on the restaurant industry side, and it's mostly blue collar, a lot of creatives. So I think once you get to the groups, the restaurant groups that have five to 10 people, a lot of 'em start hiring more office workers. More people can sit at a computer and do numbers, which helps a lot on the admin side. But if you're working with a single unit operator or two to three unit operator, you're dealing with somebody that's always on the run. They're always busy, they're in the kitchen, they're wearing multiple hats. Raffi:: Most of the time they're creatives, they're chefs that created a concept, and that's their strength. Their strength isn't numbers, so it makes it even harder to get information out of them and to keep them organized. And that's really what an accountant bookkeeper does. It just helps somebody stay organized and provides them and helps digest their financials. And a big part of it's just helping them stay organized. So you can first count the numbers, put them into the system, come up with a good workflow. But yeah, it makes it very challenging to work with those types of clients. Dave: Sure, I can understand that. Now, my understanding is the restaurant and bar business has one of the highest failure rates of any type of business. Is that true? And what is the failure rate? What percentage then fail in 1, 3, 5 years? I'm sure you have some numbers around that. Or Raffi:: Actually, believe it or not, there actually is no number and the number is What's your Dave: Guess? What's your guess? Raffi:: They say the myth has always been nine to 10 restaurants fail, something like that. And I've researched this multiple times, and it's really just a myth. There's no hard evidence about that. I don't think it's wrong or it could be very much accurate because it's very high. But any industry, the reason for the failure rate is because of the supply and demand. Everyone wants to open a restaurant, the barrier to entry are low. It's easy to raise money to open a restaurant. Everyone wants to invest in a restaurant. It's just a sexy business. And when you have such a high supply of any type of business, it could be restaurants, it could be filmmakers, it could be musicians, like how competitive the music and film industry is, you end up having an overage of service providers or suppliers or restaurants in this case. And therefore it makes it extremely difficult to generate a profit. Raffi:: And it is a difficult business to run for sure as well. But I think that's the biggest challenge is once you start making a little bit of money, 10, 15%, boom, another competitor comes in and opens a similar concept down the block or a competing concept, and now there's limited amount of residents or consumers in that neighborhood. So now they go into that restaurant, and especially in cities like DC right now, DC's very competitive. There's just so much money being pumped into restaurants and such a limited amount of guests and consumers. So it's the same, let's say 10,000 people that are going to the same restaurants, let's call 'em upscale, casual restaurants. And every week there's a new restaurant opening. And then you could have the best concept in the world, but it only lasts six months because as soon as you're not the hottest thing in town, another one rolls right in and takes your customer base. So it's very competitive, very low margin, and that's why it makes the financial analysis so much more important. Dave: Yeah, I would think so. Is it safe to assume that the failure rate of your clientele is likely lower than the industry average? If you had to guess? Raffi:: Probably. Yeah. Yeah, our failure rate is pretty low. And I think which might also be overlooked, that insight into your finance is a huge competitive advantage for operators, for restaurant operators. Dave: Yeah, I would imagine. Raffi:: Because even 2%, they're mostly high volume, high revenue businesses, they're top line businesses. So an average full service restaurant probably does three to $4 million in revenue. And so even a 2% savings on your food costs, that can be your entire profit margin right there. So the average restaurant does between three, it used to be like five to 10%, now it's three to 7%. But needless to say, it's pretty low, the profit margin. So if I can provide weekly reports that give managers insight into their labor and food costs, that in itself helps them reduce food and labor costs two to 4%. And it's key to do this weekly, not monthly, right? Because monthly it's already too late. You don't know what you did four weeks ago to be able to tweak and adjust the levers in your business. So yeah, I think it's a competitive advantage. Hey, if I can save you two to 5% just by monitoring the financials, forget all the time savings that I'm going to give you automatically you've added a lot of value and you've maybe even saved that restaurant from going out of business. Dave: So I'm curious, just what are the typical expense breakdowns like in a restaurant, how much, what are the food cost percentage range typically in labor and brand, whether, Raffi:: So it depends on the type of concept, whether it's a pizza shop, whether it's a quick service restaurant versus full service versus steak versus seafood. But generally 60 to 65% is your prime cost. So that's your cost of goods sold and your labor. Raffi:: And so anytime we see, for example, for quick service, it's about 60%. So anytime we see, hey, this quick service restaurant is doing 63%, it's a red flag, and we bring that up to the operator, you need to adjust. And sometimes they can't adjust something they can't control. The sales are low because scaling of labor, when you have sales fixed labor and the rest is pretty much, it's about eight to 10% occupancy costs, rent, real estate, taxes, insurance, and then the rest is overhead, operating expenses, supplies, GNA, office supplies, things like that. And then that leaves about five to 10% profit at the end if it's run well. Dave: Wow, it sounds like a Raffi:: Terrible business. It sounds like a difficult business to run profit. Very difficult. Yeah. I get a lot of people that come to me and say, Hey, I'm thinking about investing in a restaurant, or I want to open a restaurant. I'm like, run, don't do it. Dave: Yeah. There's a joke. I forget how it goes and what industry it is. How do you become a millionaire in the oil and gas business? You start as a billionaire. It's kind of the same in the restaurant. How do I end up with a million dollars restaurant? You start with $10 million. Raffi:: Exactly. Dave: So talk to me, do you have everybody on the same accounting system? For example, all of your Raffi:: Clients? We more or less, we have two tech stacks that we support. So QuickBooks plus Margin Edge, that's one Tech Stack. And then the other Tech stack is a accounting software called Restaurant 365. Dave: Okay. Designed just for the restaurant business. And they're both, and so I know QuickBooks pretty well is the other one. Raffi:: Yes, everything is web-based. The Margin Edge is just a plugin. It's an app for QuickBooks to essentially convert it to providing restaurant. It's the bridge between the restaurant and the books. Whereas Restaurant 365 already integrates all of that, the plugins into one platform, which is really nice. Dave: Have you seen that one is a better fit for most of your clients, or do you have a preference for one over the other? Raffi:: It depends on the concept for sure. Okay. For example, we have Dave's Hot Chicken. I'm not sure if you've heard of it. The franchise, one of the fastest growing franchises in America. They have a, I'm not sure if it's an agreement, like a franchise agreement or some type of agreement with the restaurant 365, but basically as a franchisee, you get Restaurant 365 templates as part of your, Dave: Not Raffi:: Templates, but it's almost pre-configured so that it makes it very easy to use Restaurant 365. So in those cases we're like, it's going to be much easier to implement this off the shelf solution versus having QuickBooks and Margin Edge and setting it up for the franchise and all that. So it really just depends on the concept. Dave: Okay. Raffi:: Yeah. Dave: What are some of the things clients tell you, or what's the feedback you get after six to 12 months? I have to imagine that your clients are really happy with your service. What are some of the things that you hear from folks? So this is your chance to really brag about your team and your business model. What are some of the things you hear? Raffi:: Typically, it's not so much. The feedback we hear is so-and-so is so great. You have an invaluable resource for our team and our growth. We have a lot of testimonials that we get from clients. They provide so much peace of mind. Now I can focus on what I do best without having to worry about are my bills getting paid? Am I profitable? What are the numbers that I need to look out for? But really we see the results most of the time because you see a restaurant operator that has one location or two locations, and they have maybe an internal person that is a partner in the business that is overseeing the financials. And we do a discovery call with them. We find out they're spending their whole week just getting receipts from employees and uploading invoices to the accounting software. And then we're like, you spend your most of your time on this. And we tell 'em our value proposition, and it's hard for them to believe. And then within seven or eight months, they're out there scouting new locations, improving their margins, really working on the business rather than spending their time doing admin work. And that's extremely rewarding to see. Raffi:: And not all of them do this. Some will not take advantage of what we provide. Some of them, just like the time savings when we see, okay, this person was stuck at two, three locations, and now they have the time to really focus on growth and building systems and processes and focusing on their vision, and we're just essentially handling their entire back office. They're reporting and providing all the analytical information they need to make these decisions about their growth. That's really nice to see both from their perspective and our perspective. It's a nice partnership to have. Dave: And I can imagine that weekly reporting is critical. I can just imagine there's a lot of restaurants that it's a part-time person. It's their accounting firm that does it. It's one of the partners. And basically they get their financials two or three weeks after the month ends. So they're looking at six and seven week old data. And I could imagine that if you have a problem and you're losing money and you don't realize it until after you've lost money for seven weeks, I can see where that could be a problem. Raffi:: Yeah, exactly. And you're looking at your p and l 15 days after the month ends and you're saying, wait, how do we get 27% labor? Who was doing the scheduling that week? Who was doing the inventory count? What did he change? What did they not change? And when you're doing it weekly, you know exactly what affected or impacted the numbers in your reports. Whereas if it's, and this can apply to other industries as well, not just restaurants, but in restaurants and bars, it's specifically very, especially very important. Dave: Yeah. What do you enjoy the most about your current role in this business that you've built? Raffi:: I really enjoy the growth aspect of it, the vision setting, the vision, setting the goals. We follow the EOS framework Raffi:: And I love that kind of stuff. Working on the business, setting the goals, as I said, and holding your team accountable to achieving those goals. And it's crazy how quickly you see results when you really commit to it. And I'm still trying to figure out whether I'm a visionary or integrator and I don't know. But I like both. I like ops and I also like sales and marketing and being the CEO, so I'm still trying to pinpoint that. But we have a director of operations and she runs the operations for the most part. But I love setting the vision for operations. Hey, it would be awesome if in a year we can reach a stage where every client is following the same AP process, for example, or something like that. And yeah, I really enjoy that kind of stuff. Dave: So let's say we're talking three years from now, and in fact, I may just make a note to have you back in three years. I've never asked a guest this question, and it's probably because I just was in Strategic Coach session last week. If we were sitting down three years from now and looking back over those three years, what would you have liked to have happened both personally and professionally to have been pleased with your progress? Or even just professionally, what would you like to accomplish over the next few years? How do you see the business going? Raffi:: We have ambitions to grow very quickly, and our mission, I know sounds generic, is to achieve proud employees and happy clients. Raffi:: And so I'm obsessed with great businesses, which pretty much provide that proud employees that love where they work, they want to do a good job, and the customers and clients are all promoters of the business. That's the ideal goal. So we want to grow while maintaining that. We don't want to become one of these, again, commodity shops where we're just bringing on clients for the sake of bringing on clients and adding numbers to the top line revenue. I think of acquisition as a big part of that. I probably see that in the cards in the next two to three years in terms of us acquiring another firm. And it really narrows down your goal when you're trying to focus on restaurants and bars. So just trying to replicate what we do, providing that controllership level service, maybe acquiring the bookkeeping, restaurant bookkeeping service, and deploying our model so that people paying the same price for bookkeeping can essentially get a much higher level of service. And then thus complimenting our mission, our purpose, which is proud employees, happy, happy clients. Dave: I love that. Proud employees, happy clients. That was always Herb Kelleher's philosophy. The founder of Southwest Airlines is he viewed employees as his customers that if he made his employees happy, then they would do a good job with their end customers. Raffi:: Yeah. Yeah. The Southwest stories pretty amazing. But I think we debated our leadership team debated about the happy employees versus proud employees for a bit. Raffi:: And I think we very specifically and adamantly decided that we want proud employees because it's not, as soon as you pay happy, nobody's ever a hundred percent happy. We want the clients to be happy and satisfied, but we want our employees to, there's going to be tough times and they're not always going to be happy, and times are going to be tough, but as long as you're doing what you're proud of and it feels rewarding, at the end of the day, it's a job. So we're not expecting everyone to show up to work and be super happy about what they do, but at least we want them to be proud. And I think that comes with passion. If you don't have passion for what you do, you're most likely not going to be proud, and you're probably not the best fit for our company. So it attracts a certain type of employee, but it also pushes out a certain feeling amongst your team. Dave: I like it. Well, as we're wrapping things up, I can't believe how the time has flown by. If we could go back to 2011 when you were graduating from the University of Maryland, if you could go back in time and give yourself advice, your 22, 20 3-year-old self advice back then, what advice might you have given yourself based on the experience you've had over the last 14 years? Raffi:: I like to say I would have niched down earlier, but it's hard to say that's what I would've done if I had done it differently. I'm just not sure because you learn so much by not niching down early on, and Raffi:: You have to generate revenue when you first start out your firm. So in theory, that's what I would've probably have done niche down earlier. Maybe I would niche down three years earlier, four years earlier, not maybe from the beginning. But in terms of other advice, yeah, I would've probably taken accounting more seriously earlier on because I had so many little businesses at that time when I was in college, I was just still trying to figure things out, and I knew accounting was potentially one of them, but I had a, well before that in college, I had an eBay business where I was selling, going to stores, finding things for cheap and selling them online. And then I had a welding business, and then I had a DJ business. And so I was still trying to figure out, I was very on the fence about do I pursue accounting versus something else, and I would've probably told myself to take it, focus on the accounting much earlier. Dave: That is so interesting. I asked that question to a lot of guests, and they almost all have the same answer. But when I asked you the question as I was asking it, I was thinking, oh, that's a dumb question. Most of my guests, they waited 20 years before they started their own business, and their price themselves would've been, be afraid, take the leap early, but you really couldn't have taken it much earlier. You were an employee for five years. You needed to learn the industry, and obviously you had those entrepreneurial tendencies early on, but that is interesting. You wish you had taken the accounting more seriously since that you didn't know then that this is what your future was going to be. Raffi:: Right. I knew it was going to be in entrepreneurship, growing a business, starting a business, but in hindsight, again, if I hadn't done all the DJing and the parties and the events, I wouldn't have been exposed to how marketing really works and how PR really works. So I don't know. It's hard to say. Dave: Yeah, that makes sense. Well, is there anything I didn't ask you that you wish I had asked you? Raffi:: Yeah, I think when we've talked in the past, we talked about the pricing model when it comes to niche services, I think that's also very relevant. You want to share, Dave: Do you want to share how that works or is that something that Raffi:: Yeah, I think Dave: Standard pricing on or whatever your, I didn't want to get too much into pricing. I didn't want you to feel obligated to share anything you didn't want to share. Raffi:: Yeah. I think another aspect of niching down that is valuable and necessary as it comes to our industry and accounting is the pricing model. So there's various forms of pricing and professional services. You have hourly billing, the traditional hourly billing, you have the value-based pricing, you have fixed fee, and then you have subscription. And the trend, I believe, is moving towards subscription. It was value-based. Hourly is the old model that hopefully most people aren't following anymore. But the subscription model for the industry I think is going to be the best because we have problems in the industry right now. They talk about the shortage of labor and all that and the need to adapt advisory services. But I think it's not just, you can't look at labor in a vacuum. You have to look at why do we have a shortage of labor problem? It's because we have a value proposition problem and we have a pricing problem, Raffi:: In my opinion at least. And I think subscription pricing is going to change that. And subscription pricing is beneficial to our industry because it prices the relationship and not just the scope of work and value-based pricing the customer. How do they see the value that we're providing? And you price based off of that. But I think once you move into subscription, it completely revolutionizes and changes the value of public accounting and the accounting service in general. And if we want to solve the labor shortage problem, we need to make the industry more profitable and pay people better so that they're incentivized to pursue an accounting degree and get a CPA. And subscription pricing, I believe, really does that in order to provide subscription pricing you to don't need to. But it really helps by niching down, because the whole concept of subscription pricing is you pay this fixed price and we do everything for you. No hourly billing. There's no scope of work. We do everything for you that is in our wheelhouse that we can do under our roof. And when you provide that type of peace of mind and frictionless experience for clients, all of a sudden, I think the potential for profit and paying your better skyrockets. Dave: So yeah, Ron Baker would be so proud of your transition. Raffi:: Yeah, I think it's a little too early. I think he wrote his Times Up book like three, four, or maybe, yeah, three, four years ago, something like that. Something like that. So it might be a little too soon to tell whether it's going to work in practice. It's worked for us, but it's very difficult to implement subscription pricing if you don't niche down Dave: Well, and I think the monthly work also helps, like a CPA firm who all they're doing is just the annual tax return. How do you justify a subscription billing? Right? Certainly a month in subscription billing, there's more of a disconnect, but with what you're doing, the tax return is, I don't want to say an afterthought, it's just a inevitable outcome of what you've done throughout the year. Raffi:: I think the most similar example that's been tried and tested is the medical concierge. So one time medical, one medical, the subscription based medical office that Amazon acquired, I dunno, what was it three, four years ago? So I think it's very similar because you have an annual checkup, so think of that as your tax return. So you pay Amazon, it's a very low price. I don't know what it is, but I dunno, maybe a few hundred dollars a year for your subscription to one-time medical or one medical. And a lot of the medical concierge services work like this, they range anywhere from $50 a month to $300 a month depending on the Raffi:: Level of service that you're getting. And that gives you unlimited access to a primary care physician. So if I want to go see them every week, it's included in my a hundred dollars a month subscription, and I can get that once a year tax return done or that once a year physical done, but that doesn't really change anything. It doesn't change my subscription. That could be the only thing that I do with them, but just I'm paying for that peace of mind. I know if something happens or if I'm planning for something, I can just call that primary care physician or that accountant and run it by them for no extra charge. And so I think it works well. Maybe it's a little too soon to tell for the accounting industry, but I think it's generally worked with the primary care medical world. Dave: No, I think the accounting profession is perfect for it. So are most of your clients now on a subscription basis? Raffi:: Yeah, it's pretty much all subscription. We have what are called add-ons, Dave: So Raffi:: Our general subscription is controllership services. But anything that they need, for example, IRS audit, gap audit, notice defense, maybe they're pursuing a valuation or a deal, and that's something that we can handle. It's in our wheelhouse. That's all included in the subscription. But when you don't niche down, it's hard to Dave: Exactly. Raffi:: It's hard to limit what you offer. So that's why I think when you say we're very clear that we don't do budgets, so that's not in our wheelhouse. We don't really have anybody on the team that can do budgeting for restaurants. We can get on a call and talk through it with you based off of what we know, but we won't prepare a projection and budget. We're not a CFO service. We're a controllership service. So it's hard to be clear about where you draw the line with your, what's in your wheelhouse, because technically, yeah, I could learn how to budget. I'm an account. It's not that difficult. But again, you can't promise everything. Then you want to try to promise as much as possible so that your subscription has value, but there also has to be safeguards in place. Dave: Well, that is a great way to wrap things up. I'm glad that you'd mentioned the pricing. I really appreciate that. Well, I really appreciate your time. Like I said, when I reached out to you, I love your specialization approach. I just think that's the problem with specialization is you have to say no to everything else. And that's so emotionally difficult for people, especially if you have a scarcity mindset then, Raffi:: Right? Accountants basically. Dave: Yes. Yes. So I think that's great. It's no surprise to me, and I really would, if you're up for it, I'd love to check in with you in three years and see how things have gone. Raffi:: Yeah, I'm definitely up for it. And I also love, you're hyper specialized. That's the IC-disc. I think you mentioned to me how many there are in the country, and it's very limited. Yeah, a few thousand. So that's even more specialized, but it's great. The more specialized, in my opinion, the better. Right? Dave: I tell you this quick story. I've learned niche specialists, that niche and specializing firsthand. When I was internet dating in 2000, the infancy of internet dating, and I think I was 35 years old. And what I noticed that most guys did, they had an approach of casting a wide net. And it was, I'm looking for a woman between the ages of 18 and 88, any religion, any hobbies, anybody type. And I think their attitude is, I'm going to cast a wide net. I'm going to get all these fish in the net, and then I can just cherry pick the ones I want. So I'm like, I'm going to try something different. And so let's say I was 34. My criteria was they had to be a year older to two years younger. They had to be tall, athletic Christian, dog loving women with a commitment to excellence. And my friends are like, you're not going to get any response. Dave: And I'm like, yeah, you're probably right. And they were right. They were almost right. I got almost no response. But what happened when I did get a response from a woman, it's the same reaction you get. There was resonance because the woman would say, oh my God, you sound like my soulmate. I'm 33, I'm five nine. I used to play college volleyball. I have a golden retriever. And so what would happen is, I think when they were talking to the guys with the white net philosophy, they'd have dinner and the guy would say, wow, you're amazing. You're exactly what I'm looking for. And they're like, no, you're not. Your profile is 18 to 88. It wasn't really, but that's really where I learned it. And I think it's the resonance that you get with specialization, and it worked dating and it worked in my business. Sure. You hear the same kind of resonance thing from your new clients, and you're like, wow, I didn't know such a service existed. Raffi:: Exactly. Yes. Yeah. It's like a perfect match for both sides, right? Dave: But it takes a certain amount of courage and a certain amount of abundance mindset to be able to pull the trigger. The other thing is it's hard to refer people who don't specialize. If you meet an attorney and you're like, what do you specialize in? You go, well, mostly wills. We do the occasional divorce, occasional criminal defense. If you get a speaker sick, you give me a call and you're like, I can't help you. But if they specialize in speeding tickets in one county in Texas, and that's all they do, I talk to somebody, a party, and they say, oh, I got a speeding ticket. I'm like, oh, it's Raffi:: The first person that comes to mind. Yeah, exactly. Dave: Yeah, Raffi:: It makes a big difference. Dave: Yeah, it's great. Well, hey, Raffa, I really appreciate your time. This has been a lot of fun and keep up your work and let's come back in three years. Raffi:: Thank you, David. I appreciate you having me. Dave: There we have it. Another great episode. Thanks for listening in. If you want to continue the conversation, go to ic disc show.com. That's IC dash D-I-S-C-S-H-O w.com. And we have additional information on the podcast archived episodes, as well as a button to be a guest. So if you'd like to be a guest, go select that and fill out the information, and we'd love to have you on the show. So it we'll be back next time with another episode of the IC Disc Show. Special Guest: Raffi Yousefian.
“Do you think the internet's rankings truly reflect who belongs at the top—or are they just a reflection of who shouts the loudest?” That's the question JB and Sandy tackle in this lively episode, where the duo dives into the controversial late-night host rankings from ranker.com and the surprising absence of icons like Jay Leno and Jimmy Kimmel from the top spots. The conversation sparks nostalgia and debate, with Sandy reminiscing about interviewing Jon Stewart before his rise to fame and JB sharing a once-in-a-lifetime story about answering a call from the legendary Johnny Carson at his first radio job in Omaha, Nebraska. Listeners are treated to memorable moments, including Sandy's candid admission of benefiting from wheelchair assistance at airports—a story that segues into a timely debate about travel ethics, airline policies, and karma. The hosts don't shy away from tough questions: “How do you enforce fairness without being insensitive?” and “Is karma real when it comes to travel hacks?” The episode is packed with laughter, self-reflection, and sharp commentary on everything from hockey fights cancer night to Southwest Airlines' new seating policies.Notable Quotes:“I would put Fallon before Conan O'Brien. And Fallon, by the way, just had it 25. Weird.”“My mother has to use those services… She's 83 years old and has a tough time getting around. So for able-bodied people, that's bad karma.”“JB, tell everybody your trick on how to get people to not sit in the middle seat. ‘Just the Lord.'”Call-to-Action If you enjoyed this episode, don't forget to subscribe, leave a review, and share The JB and Sandy Show with friends who love lively debates, radio legends, and real-life stories. Your support helps us bring more engaging content and unforgettable moments to your feed!
Joey's struggling to teach his 9-year old to tie his own shoes Man in Detroit screams on top of his car when a goat approaches Nate Bargatze announces his own "Nateland" theme park in Nashville! Somebody "stole" a woman's driveway in Chattanooga Mac from WIVK afternoons tells us about the guy who showed up at the station with his pet raccoon named "Tyrone" We play Lucky 7 for free Dollywood tickets Nancy's Dad, Papa Joe, ordered chicken livers at family lunch The story of how Knoxville got Southwest Airlines to come to East Tennessee is awesome Billy Ray Cyrus and Elizabeth Hurley are presenters at tonight's CMA award -- so is Leanne Morgan! What We Learned on today's show See omnystudio.com/listener for privacy information.
Joey's struggling to teach his 9-year old to tie his own shoes Man in Detroit screams on top of his car when a goat approaches Nate Bargatze announces his own "Nateland" theme park in Nashville! Somebody "stole" a woman's driveway in Chattanooga Mac from WIVK afternoons tells us about the guy who showed up at the station with his pet raccoon named "Tyrone" We play Lucky 7 for free Dollywood tickets Nancy's Dad, Papa Joe, ordered chicken livers at family lunch The story of how Knoxville got Southwest Airlines to come to East Tennessee is awesome Billy Ray Cyrus and Elizabeth Hurley are presenters at tonight's CMA award -- so is Leanne Morgan! What We Learned on today's show See omnystudio.com/listener for privacy information.
Jim Hill and Len Testa unpack Disney's expanding multimodal transportation plans, field listener questions on “Dwarfgate” and the state of restaurant seating, and dig into the remarkable story of how Richard Nixon ended up declaring “I am not a crook” at Walt Disney World's Contemporary Resort. NEWS Disney expands its airport luggage transfer program to include Southwest Airlines arrivals, bringing back a little bit of that old Magical Express magic. A deeper look at Disney's FY2025 earnings reveals what that surprising 4% Q4 attendance dip likely means. Updates on the Polynesian Tower's Wailulu Bar & Grill and the return of the Garden View Lounge afternoon tea at the Grand Floridian. After 35 years, the rights to Roger Rabbit revert to creator Gary K. Wolf—sequels may be on the horizon. Universal explores a new 4–5 mile transportation system linking Epic Universe, CityWalk, and I-Drive. Listener questions on Dwarfgate, Tablegate, and how early to line up for key attractions. A look at why Disney still asks detailed spending questions on surveys—even when they already know many of the answers. FEATURE The full story of why President Richard Nixon's “I am not a crook” press conference happened at the Contemporary Resort, and how that moment shaped Disney's early public image. Full show notes available here: Show Notes Hosts Jim Hill — X/Twitter: @JimHillMedia | Instagram: @JimHillMedia | Website: jimhillmedia.com Len Testa — BlueSky: @lentesta.bsky.social | Instagram: @len.testa | Website: touringplans.com Patreon Enjoying the show? Support the Disney Dish and get exclusive bonus content at:https://www.patreon.com/jimhillmedia/ Follow Us Facebook: @JimHillMediaNews YouTube: @jimhillmedia TikTok: @jimhillmedia Producer Credits Edited by Dave Grey Produced by Eric Hersey — Strong Minded Agency Sponsor This episode is brought to you by Unlocked Magic, from the team at DVC Rental Store—where you can save 10% on regular and special-event Disney tickets, including Mickey's Very Merry Christmas Party and Jollywood Nights. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jim Hill and Len Testa unpack Disney's expanding multimodal transportation plans, field listener questions on “Dwarfgate” and the state of restaurant seating, and dig into the remarkable story of how Richard Nixon ended up declaring “I am not a crook” at Walt Disney World's Contemporary Resort. NEWS Disney expands its airport luggage transfer program to include Southwest Airlines arrivals, bringing back a little bit of that old Magical Express magic. A deeper look at Disney's FY2025 earnings reveals what that surprising 4% Q4 attendance dip likely means. Updates on the Polynesian Tower's Wailulu Bar & Grill and the return of the Garden View Lounge afternoon tea at the Grand Floridian. After 35 years, the rights to Roger Rabbit revert to creator Gary K. Wolf—sequels may be on the horizon. Universal explores a new 4–5 mile transportation system linking Epic Universe, CityWalk, and I-Drive. Listener questions on Dwarfgate, Tablegate, and how early to line up for key attractions. A look at why Disney still asks detailed spending questions on surveys—even when they already know many of the answers. FEATURE The full story of why President Richard Nixon's “I am not a crook” press conference happened at the Contemporary Resort, and how that moment shaped Disney's early public image. Full show notes available here: Show Notes Hosts Jim Hill — X/Twitter: @JimHillMedia | Instagram: @JimHillMedia | Website: jimhillmedia.com Len Testa — BlueSky: @lentesta.bsky.social | Instagram: @len.testa | Website: touringplans.com Patreon Enjoying the show? Support the Disney Dish and get exclusive bonus content at:https://www.patreon.com/jimhillmedia/ Follow Us Facebook: @JimHillMediaNews YouTube: @jimhillmedia TikTok: @jimhillmedia Producer Credits Edited by Dave Grey Produced by Eric Hersey — Strong Minded Agency Sponsor This episode is brought to you by Unlocked Magic, from the team at DVC Rental Store—where you can save 10% on regular and special-event Disney tickets, including Mickey's Very Merry Christmas Party and Jollywood Nights. Learn more about your ad choices. Visit megaphone.fm/adchoices
Schottenheimer said a Marshawn Kneeland Memorial Fund has been established by Kneeland's family and management team to support Catalina and the baby. Cowboys players plan on wearing a helmet decal to honor the passing of Kneeland. Players and coaches will also wear special T-shirts for the next two games, Monday night at Las Vegas and Nov. 23 against the Eagles, showing support for Kneeland. The Cowboys will have a moment of silence and a video tribute for Kneeland at their next home game against the Eagles. In other news, the longest shutdown in U.S. history is over, a welcome sign for North Texas's two biggest airlines, looking to recover from a turbulent week of air travel. American Airlines and Southwest Airlines, two of the major domestic carriers in the country, are reeling from the Federal Aviation Administration's order to cut flights to alleviate stress on the airspace system; Nasdaq announced its intention to launch a dual listing venue based in Texas at the eighth Annual Permian Basin BBQ Cook-Off Wednesday in Midland. The announcement came at the end of a landmark year for capital markets in Texas; and Dallas voters will now cast their votes for City Council in November instead of May, ending the trend of back-to-back elections in odd years. The Dallas City Council voted unanimously to approve the election date changes amid applause in the council chambers. Learn more about your ad choices. Visit podcastchoices.com/adchoices
It's hard to make money running an airline - but Southwest was profitable every year for nearly five decades. How did it manage it? Business History hosts Jacob Goldstein and Robert Smith explore how a carrier with just four airplanes shuttling across Texas revolutionized flying by offering free whisky, cheap late-night tickets and free-for-all seating allocation. Southwest developed a winning formula that forced its competitors to change how they did business - but then the Southwest model fell apart. Find out why. Key books: Hard Landing by Thomas Petzinger Jr; Nuts by Kevin and Jackie Frieberg Other sources: The Theory of Economic Regulation by George Stigler; Fortune Magazine: The Rapid Descent of Southwest Airlines; Southwest Airlines: When Herb Met Rollin.See omnystudio.com/listener for privacy information.
This episode of Sell With Authority is part of our special series exploring one of the most vital dynamics inside every agency's sales process: trust and distrust. You've been hearing from agency leaders who are leaning into this issue head-on. These conversations are not only timely — they're also forming the research foundation for my next book, The Trust Architecture, and a new series of Field Guides we'll be sharing with our community. As we've seen time and again from our work alongside agency owners and their teams — trust, or the lack of it, is often the biggest obstacle to having a sales pipeline that feels like a steady stream of right-fit prospects flowing into your agency. Which makes today's conversation a perfect fit for this series. Our special guest expert is Jerry Gennaria, President and CEO of TOKY. Jerry brings more than 30 years of experience helping professional service firms tell their story more effectively, build stronger businesses, and reach their full potential. He's also the host of The Intangible Brand podcast — where he explores what brand really means beyond the surface-level tactics. Here's why Jerry's perspective matters so much for this series… In a recent LinkedIn post, he made an incredibly sharp observation — when Southwest Airlines cut away the very things customers loved most about their experience, it wasn't just a rebrand. A brand isn't just graphics or identity — it's about who you are internally and how customers experience you externally. When you change that alignment — you break trust. That ties directly to what we saw in the 2025 Edelman Trust Barometer — when trust erodes, grievance and frustration take over — but when trust grows, optimism and loyalty follow. That's exactly the kind of work Jerry and his team at TOKY do every day — helping clients align their brand and their actions so that trust is reinforced at every single touchpoint. When your agency's brand and your actions are aligned — trust isn't an abstract idea. It's felt — in every interaction, every proposal, every conversation. When trust is felt at every touchpoint — selling more of what you do stops being about persuasion — and starts being about consistency. That's why we wanted Jerry's perspective to be part of this series. When I say we — I mean Hannah Roth, our Director of Strategy and Mad Scientist, is here with me for this conversation to bring her data-driven perspective into this discussion with Jerry — because when you combine brand alignment with real-world strategy — that's when trust becomes measurable and scalable. What you will learn in this episode: How to make prospects feel seen — and why that matters for conversion Jerry's "brand is a promise delivered" philosophy for agencies The art and science of pushing back — and how it earns deep respect from right-fit clients Why authentic storytelling aligned with your brand delivers exponential results Ways to boldly show your expertise without being self-aggrandizing Why trust is not built in the big gestures Resources: Website: toky.com LinkedIn Personal: https://www.linkedin.com/in/gennaria/ The Intangible Brand: https://www.linkedin.com/company/the-intangible-brand/ TOKY: https://www.linkedin.com/company/toky-branding/ The Intangible Brand Podcast: www.theintangiblebrand.com
TRENDING - Ghislaine Maxwell praises her minimum-security prison for its cleanliness and peaceful environment. A Southwest Airlines pilot tells passengers to “call your senator” as air traffic delays mount during the government shutdown. Plus, a Florida teen is identified as the Carnival Cruise passenger who died on board, President Trump launches a fiery attack on Marjorie Taylor Greene, and House Minority Leader Hakeem Jeffries slams Dr. Oz.
TRENDING - Ghislaine Maxwell praises her minimum-security prison for its cleanliness and peaceful environment. A Southwest Airlines pilot tells passengers to “call your senator” as air traffic delays mount during the government shutdown. Plus, a Florida teen is identified as the Carnival Cruise passenger who died on board, President Trump launches a fiery attack on Marjorie Taylor Greene, and House Minority Leader Hakeem Jeffries slams Dr. Oz.See omnystudio.com/listener for privacy information.
What is the "Tortoise Method" and how can it help us build habits for happiness? Look no further than this excerpt from Chapter 9 of the audiobook of Aristotle's Guide to Self-Persuasion: How Ancient Rhetoric, Taylor Swift, and Your Own Soul Can Help You Change Your Life by Jay Heinrichs (last week's guest on The Daily Stoic Podcast!). Jay Heinrichs is a New York Times bestselling author of Thank You For Arguing and is a persuasion and conflict consultant. Middlebury College has named him a Professor of the Practice in Rhetoric and Oratory. Jay has conducted influence strategy and training for clients as varied as Kaiser Permanente, Harvard, the European Speechwriters Association, Southwest Airlines, and NASA. He has overseen the remake and staff recruiting of more than a dozen magazines. Pick up a copy of Jay's latest book Aristotle's Guide to Self-Persuasion: How Ancient Rhetoric, Taylor Swift, and Your Own Soul Can Help You Change Your Life Follow Jay on Instagram @JayHeinrichs and check out more of his work at www.jayheinrichs.comThanks to Penguin Random House Audio for granting us permission to run this excerpt from Aristotle's Guide to Self-Persuasion.
It takes a trained mind to see wonder and awe in the middle of everyday struggles. In today's PT. 2 episode, Ryan and persuasion expert Jay Heinrichs dive deeper into discipline, the power of our inner dialogue, and what it really means to have agency. Jay shares the story of having breakfast with the Dalai Lama and how the Stoics, Buddhists, Aristotle, and even Taylor Swift all point to the same truth about how we see and respond to life. Jay Heinrichs is a New York Times bestselling author of Thank You For Arguing and is a persuasion and conflict consultant. Middlebury College has named him a Professor of the Practice in Rhetoric and Oratory. Jay has conducted influence strategy and training for clients as varied as Kaiser Permanente, Harvard, the European Speechwriters Association, Southwest Airlines, and NASA. He has overseen the remake and staff recruiting of more than a dozen magazines. Pick up a copy of Jay's latest book Aristotle's Guide to Self-Persuasion: How Ancient Rhetoric, Taylor Swift, and Your Own Soul Can Help You Change Your Life Follow Jay on Instagram @JayHeinrichs and check out more of his work at www.jayheinrichs.com
Delta, United, Southwest Airlines all announce they are preemptively cancelling flights ahead of the Trump's administration's plan to reduce air traffic starting tomorrow because of the government shutdown. Plus, Nancy Pelosi announces plans to retire from Congress after nearly 40 years in the House. Learn more about your ad choices. Visit podcastchoices.com/adchoices
You're not lazy, you're just losing the debate in your own head. In today's episode, Ryan talks with Jay Heinrichs, bestselling author of Thank You for Arguing and one of the world's leading experts on rhetoric and persuasion. Jay has spent decades studying how we influence others, but in this conversation, he flips that lens inward to show how we can use the same tools to influence ourselves.Ryan and Jay talk about the fascinating overlap between Stoicism and rhetoric, how Marcus Aurelius used rhetoric to his advantage, and why self-persuasion might actually be more powerful than raw willpower. They discuss the rhetorical tricks Jay used on himself and what the best tools are for getting unstuck.Jay Heinrichs is a New York Times bestselling author of Thank You For Arguing and is a persuasion and conflict consultant. Middlebury College has named him a Professor of the Practice in Rhetoric and Oratory. Jay has conducted influence strategy and training for clients as varied as Kaiser Permanente, Harvard, the European Speechwriters Association, Southwest Airlines, and NASA. He has overseen the remake and staff recruiting of more than a dozen magazines. Pick up a copy of Jay's latest book Aristotle's Guide to Self-Persuasion: How Ancient Rhetoric, Taylor Swift, and Your Own Soul Can Help You Change Your Life Follow Jay on Instagram @JayHeinrichs and check out more of his work at www.jayheinrichs.com
In this week's episode, Laura and Claire get real about what it looks like when life tips from busy to buried. Laura confesses to nearly ending up in Southwest Airlines jail after a full-blown airport meltdown, while Claire shares her own spiral into chaos courtesy of a nightmare insurance claim.Together, they unpack why overwhelm sneaks in even when everything looks “fine,” how to recognize when your tank's actually empty, and why doing hard things (like trail running, emotional honesty, or even saying “no”) can stretch your capacity in the best ways.Because sometimes the only way to handle life's turbulence is to laugh, lace up, and start running toward the mountain—one dramatic story at a time.
In this episode of The Data Chronicles, host Scott Loughlin welcomes Adam Smith, Regulatory Lead – Cybersecurity at Southwest Airlines, to explore the evolving landscape of cybersecurity in the transportation sector. Together, they fly through the real-world stakes of protecting critical infrastructure – from airports and railways to the systems that underpin national security. The conversation unpacks the complexity of regulatory frameworks, the challenges of incident response, and the vital role of collaboration among regulators, operators, and vendors.
Dodgers Host Tim Cates joined the show to preview Game #1 of the World Series — Dodgers vs. Toronto Blue Jays — bringing the energy from his morning show “Sax and Cates in the AM” on AM 570 KLAC with former Dodger Steve Sax. Then Conway floated a hilarious idea: Vegas oddsmakers are already betting on California's next governor — and “Governor Tim Conway Jr.” has a nice ring to it!
"What do a CEO, a peg-legged fire chief, and a political consultant with ten ideas a day have in common?" They're all unforgettable characters in this special "Greatest Hits" episode of Kent Hance, The Best Storyteller in Texas Podcast. This episode brings together the most beloved stories and interviews from the past four years, featuring Kent Hance's signature wit and wisdom. You'll hear highlights from his conversation with longtime friend Ed Whitacre, former CEO of AT&T and General Motors, as they reminisce about loyalty, business, and the importance of driving a Cadillac. Kent shares lessons from legendary Southwest Airlines founder Herb Kelleher, whose hands-on approach turned baggage claims into profit. Listeners will laugh at the tale of Big John Johnson and the mysterious closet mirror, and marvel at the resilience of a decorated World War II veteran and volunteer fire chief with a wooden peg leg—whose run-in with a reckless driver led to one of the episode's most memorable punchlines: “Ruben, you wanna go to the sawmill or the emergency room?” Kent also pulls back the curtain on the world of political consulting, recounting his experiences with Dick Morris, whose daily barrage of ideas could make or break a career. From clever car negotiations to the value of facts in business, this episode is packed with wisdom, humor, and the kind of Texas storytelling that keeps listeners coming back. Don't miss this celebration of Kent Hance's greatest hits—where every story is a testament to the colorful characters and life lessons that define Texas. Notable Quotes & Moments “If you want to loan us money, you buy our cars.” “If you don't have all the facts, you can't make good decisions.” “Ruben, you wanna go to the sawmill or the emergency room?” “Every day he had 10 new ideas, and you had to listen to him. Four get you elected, four get you defeated, one to ruin your career, and one to get you indicted.” Call to Action Enjoyed these greatest hits? Subscribe to Kent Hance, The Best Storyteller in Texas Podcast, leave a review, and share your favorite episode with friends. New stories drop every Monday—don't miss out!
The price of the Families Fly Free membership is going up very soon! Join now at the lowest price you will ever see membership again and get all the value I added in 2025, including a brand new app so help is just a tap away, at the current price. Now's the time to plan your family's 2026 travels and put traveling with your family back at the top of your to-do list. Learn more and join at FamiliesFlyFree.com/JoinStaying successful with Southwest means keeping up with nonstop change — and that's where I come in. In this episode I break down the latest boarding scoop from the Wall Street Journal and everything else they've announced in the last few months.I discuss the simple way to avoid paid seat headaches — lost seats on changes, messy expiring credits and poor points-plus-cash value — by booking in points and using the right Southwest card so you get an assigned seat without paying extra. I round things out with some good news: free Wi-Fi for Rapid Rewards members starting today!new aircraft featuresnew routes like Alaska and the CaribbeanPlus, I share what we do and don't know yet about the Southwest Companion Pass for next year.Want real-time answers to change in the travel rewards industry and a plan that fits your family's travel style? Join Families Fly Free for my simple Fly Free Formula, personal support and up-to-the-minute guidance — the price increases October 29. Get started at FamiliesFlyFree.com/join
Southwest Airlines expects up to $1 billion in new earnings when it launches extra legroom seats next January, marking a major shift from its signature open seating model, and is also exploring airport lounges by 2026. Activist investor Starboard Value is urging Tripadvisor to sell TheFork, improve Viator's performance, and boost profitability, even hinting the company could be an attractive acquisition target. Meanwhile, G Adventures founder Bruce Poon Tip warned that the travel industry is in “panic mode” over meeting 2030 climate goals, calling for more achievable targets across all companies. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.
Southwest Airlines, long known for its open boarding policy, is rolling out assigned seating for the first time. The change marks a major shift as the carrier caters to growing demand for premium travel options, allowing passengers to pay for seat upgrades starting next year. In his first comments since the NFL announced Bad Bunny as the Super Bowl halftime performer, commissioner Roger Goodell expressed confidence in the highly-anticipated show and defended the league's decision amid some political blowback. Trump administration policies like the trade war with China are threatening the survival of many U.S. farms. The White House says billions in bailout money is on the way, but some farmers say the help is not nearly enough. At 102 years old, Dick Baughn is dominating the tennis court, busy keeping up with players decades younger than him. The decorated fighter pilot who commanded the skies in three wars, picked up tennis in his 50s. CBS News' Janet Shamlian has the story. Celebrity chef Tom Colicchio, known for his role on "Top Chef," joins "CBS Mornings" to discuss the 25th anniversary edition of his landmark cookbook "Think Like a Chef." The updated release features new recipes and fresh reflections on how his approach to cooking has evolved over the years. Actors Dave Franco and Mason Thames join "CBS Mornings" to discuss their roles in the new film "Regretting You." The story follows two generations navigating love, loss and second chances after tragedy brings their lives unexpectedly together. Misty Copeland talks to Gayle King about her groundbreaking career and the "Firebird" performance she says changed her life and the world of ballet. More of Copeland's interview with Gayle King will air Friday on "CBS Mornings." In this week's "Mornings Mixtape," Simple Minds lead singer Jim Kerr joins "CBS Mornings" to reflect on the band's iconic hit "Don't You (Forget About Me)," which helped define the 1985 film "The Breakfast Club." Kerr shares how the band almost turned down the song that became a timeless anthem. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices
US-China frictions weigh on the risk tone; Bessent said they are contemplating the next move if talks don't work outDXY posts modest gains, EUR pressured, while Sterling remains lower but is off the worst levels on WednesdayFixed benchmarks struggled for direction, US 20yr was decentCrude supported by reports around Ukraine's use of Western long-range missiles, metals softerLooking ahead, highlights include US National Activity Index (Sep), Existing Home Sales (Sep), EZ Consumer Confidence Flash (Oct), Canadian Retail Sales (Aug), Australian Flash PMIs (Oct), (Suspended Releases: US Weekly Claims), CBRT Policy Announcement, CCP 4th Plenum (20th-23rd), European Council (23rd-24th), Speakers including ECB's Lane, Fed's Bowman & Barr (Fed on Blackout), Supply from UK & US.Earnings from Dassault, Orange, STMicroelectronics, Beiersdorf, Nokia, BE Semiconductor, Intel, American Airlines, Freeport McMoRan, Honeywell, Dow, Southwest Airlines, Blackstone, PG&E, T-Mobile US & Valero Energy.Click for the Newsquawk Week Ahead.Read the full report covering Equities, Forex, Fixed Income, Commodites and more on Newsquawk
INTRO (00:24): Kathleen opens the show drinking a Chilltown Crusher Pilsner from 902 Brewing Company, and reviews her weekend in Atlantic City at the Borgata. TOUR NEWS: See Kathleen live on her “Day Drinking Tour.” COURT NEWS (10:44): Kathleen shares news announcing that Stevie Nicks had a fantastic show in Atlantic City, Taylor Swift attended the Chiefs vs Raiders game, and Jelly Roll served as College Game Day's guest picker for the Georgia vs Ole Miss game. TASTING MENU (2:26): Kathleen samples a Hershey's Zagnut Crunchy Peanut Butter bar, and Lay's Chesapeake Bay Crab Chips. UPDATES (19:29): Kathleen shares updates on the Bill Belichick UNC drama, Sarah Ferguson is forced to relinquish her title, and Southwest Airlines unveils their new WILMA boarding process. HOLY SHIT THEY FOUND IT (41:23): Kathleen reveals that an amateur treasure hunter discovered a 500-yr-old Royal pendant. FRONT PAGE PUB NEWS (43:13): Kathleen shares articles on the last day of MTV, an 82-yr-old becomes the oldest to climb Everest, Canada's WestJet will charge passengers to recline, Prince Andrew gives up all his titles, the Eugenie crown jewels are stolen from the Louvre in Paris, a Picasso painting vanishes en route to an exhibition, Pope Leo is disbanding Opus Dei, and polar bears have taken over an abandoned research island in Russia. SAINT OF THE WEEK (1:15:19): Kathleen reads about St. Cornelius, the patron saint of earaches, epilepsy, switching, cattle, and domestic animals. WHAT ARE WE WATCHING (15:16): Kathleen recommends watching “Murdaugh: Death In The Family” on Hulu. FEEL GOOD STORY (1:13:26): Kathleen shares a story about 2 beluga whales who finally found freedom in Iceland after being rescued from an aquarium in Shanghai.
Joe and Hollywood debate what the Dolphins should do with Tua Tagovailoa and if it's realistic that he has a second act if he were to go to a different team. Larry Blustein joins and breaks down all the biggest matchups and storylines in high school football. Hollywood's Headlines include Stephen A Smith hosting GMA, an 80 year-old woman completing the Ironman challenge, and Southwest Airlines getting new planes.
Kelly talks about the drama she's dealing with, a friend feeling snubbed after Kelly's birthday weekend, and discusses how hurtful the situation turned out to be... plus a salad dressing TASTE TEST, RIP Ace Frehley, another clip from California Gubernatorial Candidate (& former Fox News Host) Steve Hilton, and Southwest Airlines unveils new upgrades IN THE NEWS!For ALL THE THINGS KELLY LOVES, CLICK HERE:https://shopmy.us/kellyandrickRick & Kelly are PROUD to be the OFFICIAL LAUNCH PARTNERS with SOULLIFE MINERAL SUPPLEMENTS here in America! Get the Rick & Kelly DOUBLE discount of $20 off per bottle by buying 2 or more bottles & hitting AUTO ORDER at:https://soullife.com/rickandkellyCheck out Rick & Kelly's favorite MAKE WELLNESS ingestible peptides:https://boards.com/a/vL3gBe.kypDicRick & Kelly proudly reveal their new DAILY SMASH MERCH WEBSITE is UP!!! Get your Smash hats, mugs, sweats and more at:www.dailysmashmerch.spiritsale.comFor more info on how to book Kelly, Rick or the two of them for coffee, lunch, dinner or drinks, go to:https://www.fansocial.coRick & Kelly would love for you to join them on Patreon, where they post hour-plus long, commercial free episodes every week, including celebrity interviews, cooking segments and other videos you won't find on their YouTube channel!Sign up for the Rick & Kelly Show on Patreon.com now by clicking on: www.patreon.com/rickkellyshow#acefrehley #kiss #genesimmons #concert #rockandroll #stevehilton #foxnews #california #governor #election #southwest #southwestair #boeing #boeing737 #boeingmax8 #palmdesert #kellydodd #wine #winecountry #weekend #weekendwarriors #birthday #happybirthday #fifty #ohho #shopmy #halloween #skeletons #decorations #bar #barshelves #diy #homeimprovements #siriusxm #minerals #peptides #foxnews #newsmax #newsmax2 #theleventhalreport #live #demonstrations #rhoc #kellydodd #cooking #kitchen #newkitchen #badasskitchen #zline #homeimprovements #tile #backsplash #paint #kitchen #remodel #fansocial #kellydodd #kellyleventhal #rickleventhal #make #ingestible #ingestiblepeptides #peptides #kitchen #irondoors #pinkys #beverlyhills #rhobh #realhousewives #patreon #jefflewislive #siriusxm #mulberrystreet #pickleballpartytown
In this podcast episode, Dr. Jonathan H. Westover talks with Jess Ringgenberg about career stagnation and identity shifts. Jess Ringgenberg, PCC, is a researcher, former Fortune 500 biotech leader, and mother of two with deep expertise at the intersection of caregiver strategy, leadership, and advocacy. She is the Founder & CEO of ELIXR, a workforce advisory firm on a mission to make caregivers in the workplace impossible to ignore—turning a hidden risk into a driver of retention, performance, and growth. Jess also spearheaded The Science of Modern Motherhood™, a national study redefining how organizations support parents and mothers across the career continuum. A recognized voice in the care economy, she has spoken at government summits, national conferences, and partnered with organizations including Microsoft, Southwest Airlines, and Hilti. Check out all of the podcasts in the HCI Podcast Network!
You won’t believe how much tickets for tonight’s Mariners games are going for. A General in Washington’s National Guard is worried about potential drone attacks at next summer’s World Cup. Southwest Airlines has offered a look at its new boarding process. // Seattle police will be sending letters to the owners of vehicles seen soliciting prostitutes. // House Speaker Mike Johnson called out Washington’s senators by name.
Not sure what your numbers are telling you? Get a free review: coltivar.com/financial-review Major moves and market momentum in this week's top financial stories, including:Boomers Fall Behind on RetirementBlackstone Brings Private Equity to 401(k)sAI Data Centers Build Their Own Power PlantsSouthwest Ends Open SeatingWalmart Joins ChatGPT for AI ShoppingTune in for smart commentary, sharp context, and the financial insight you need to lead in a changing world — only on FinWeekly._______________________________________Disclaimer:The views expressed here are those of the individual Coltivar Group, LLC (“Coltivar”) personnel quoted and are not the views of Coltivar or its affiliates. Certain information contained in here has been obtained from third-party sources. While taken from sources believed to be reliable, Coltivar has not independently verified such information and makes no representations about the enduring accuracy of the information or its appropriateness for a given situation.This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. You should consult your own advisers as to those matters. References to any securities or digital assets are for illustrative purposes only, and do not constitute an investment recommendation or offer to provide investment advisory services. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendations. The Company is not affiliated with, nor does it receive compensation from, any specific security. Please see https://www.coltivar.com/privacy-policy-and-terms-of-use for additional important information. LinkedIn | YouTube coltivar.com
It's Kidd's Kids Day! We're talking with some of the medical staff and and Southwest Airline crew members that make this trip happen. Donate now at KiddsKids.org Learn more about your ad choices. Visit megaphone.fm/adchoices
The price of the Families Fly Free membership is going up very soon! Join now at the lowest price you will ever see membership again and get all the value I added in 2025, including a brand new app so help is just a tap away, at the current price. Now's the time to plan your family's 2026 travels and put traveling with your family back at the top of your to-do list. Learn more and join at FamiliesFlyFree.com/Join.
The maestro of mileage, Scott McMurren joins us for a drink and a dish about Southwest Airlines announcing service, Alaska Airlines brilliant of purchasing Hawaiian Airlines.
Jay Heinrich reveals how to unlock your best self using the ancient techniques of rhetoric. — YOU'LL LEARN — 1) Aristotle's lure and ramp method for making progress2) Why to make your affirmations as silly as possible3) Powerful reframes for failure and impostor syndromeSubscribe or visit AwesomeAtYourJob.com/ep1098 for clickable versions of the links below. — ABOUT JAY — Jay Heinrichs is the New York Times bestselling author of Thank You for Arguing. He spent twenty-six years as a writer, editor, and magazine publishing executive before becoming a full-time advocate for the lost art of rhetoric. He now lectures widely on the subject, to audiences ranging from Ivy League students and NASA scientists to Southwest Airlines executives, and runs the language blog figarospeech. He lives with his wife in New Hampshire.• Book: Aristotle's Guide to Self-Persuasion: How Ancient Rhetoric, Taylor Swift, and Your Own Soul Can Help You Change Your Life• Substack: Aristotle's Guide to Soul Bending• Website: JayHeinrichs.com— RESOURCES MENTIONED IN THE SHOW — • Book: On The Soul by Aristotle• Book: Deep Work: Rules for Focused Success in a Distracted World by Cal Newport• Book: Rhetoric: The Art of Persuasion (Wooden Books, 7) by Andrew Aberdein and Adina Arvatu• Book: The Boys in the Boat: Nine Americans and Their Epic Quest for Gold at the 1936 Berlin Olympics by Daniel James Brown• Past episode: 873: Dr. Steven Hayes on Building a More Resilient and Flexible Mind• Past episode: 2024 GREATS: 950: Cal Newport: Slowing Down to Boost Productivity and Ease Stress— THANK YOU SPONSORS! — • Strawberry.me. Claim your $50 credit and build momentum in your career with Strawberry.me/Awesome• Vanguard. Give your clients consistent results year in and year out with vanguard.com/AUDIOSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Ask Me How I Know: Multifamily Investor Stories of Struggle to Success
Over-functioning leadership fuels burnout and pressure. In this episode, discover why carrying too much erodes trust — and how recalibration empowers your team, family, and closest relationships.High-capacity humans often over-function without realizing it. You step in, anticipate needs, carry logistics, and even absorb emotions — all in the name of service. But instead of helping, this performance erodes trust and spreads nervous system stress to your team, family, and closest relationships.In today's episode of The Recalibration, Julie Holly unpacks why over-functioning leadership isn't just burnout — it's identity misalignment showing up as nervous system bracing. You'll hear how co-regulation works, why your team “catches” your stress, and why presence — not pressure — is the real leadership advantage.Through the colorful legacy of Herb Kelleher, co-founder of Southwest Airlines, you'll see how humor, trust, and empowerment created a thriving culture. His story proves what neuroscience confirms: empowerment builds capacity, over-control stunts it.This episode is rooted in the heartbeat of Identity-Level Recalibration (ILR) — not another leadership tactic or personal branding hack, but the root-level recalibration that makes every other tool work again. Because when identity precedes behavior, your nervous system shifts, your presence expands, and those you lead can finally rise.Today's Micro Recalibration: Replace rescuing with requesting. Instead of carrying it all, choose one clear ask, offer one resource, or hand off one responsibility. Watch how your team, family, or circle responds when you empower instead of over-function.If this episode gave you language you've been missing, please rate and review the show so more high-capacity humans can find it. Explore Identity-Level Recalibration→ Follow Julie Holly on LinkedIn for more recalibration insights → Schedule a conversation with Julie to see if The Recalibration is a fit for you → Download the Misalignment Audit → Subscribe to the weekly newsletter → Join the waitlist for the next Recalibration cohort This isn't therapy. This isn't coaching. This is identity recalibration — and it changes everything.
In a special presentation of Smart Travel, learn what your points and miles are really worth in 2025 — and why the answer might change how you book travel. Should you take a $650 flight voucher or 32,500 miles? How much are your points and miles actually worth? Smart Travel hosts Sally French and Meghan Coyle break down the latest NerdWallet valuations to help you make smarter redemption choices. But first, they cover recent travel headlines, including Southwest Airlines' new partnership with EVA Air, Frontier's companion certificate promotion and status match, and JetBlue opening up award bookings with Condor Airlines. Then, travel Nerd Craig Joseph joins Meghan to discuss NerdWallet's latest airline, hotel, and credit card point valuations, with tips and tricks on comparing loyalty programs, maximizing transfer partners, and deciding when cash is more valuable than points. They also discuss the impact of devaluations, how close-in bookings can save you points, and why premium cabins can sometimes offer outsized redemption value. Plus: Craig's hot take on airport lounges. Card benefits, terms and fees can change. For the most up-to-date information about cards mentioned in this episode, read our reviews: Is the Frontier Airlines World Mastercard Worth Its Annual Fee? https://www.nerdwallet.com/article/travel/is-the-frontier-airlines-world-mastercard-worth-its-annual-fee Citi Strata Credit Card Review: Solid Rewards for No Annual Fee https://www.nerdwallet.com/reviews/credit-cards/citi-strata Citi Double Cash Review: A Solid Choice for Everyday Spending https://www.nerdwallet.com/reviews/credit-cards/citi-double-cash Citi Custom Cash Card Review: Low-Maintenance 5% Cash Back https://www.nerdwallet.com/reviews/credit-cards/citi-custom-cash Citi Strata Premier: Big Rewards Across Top Spending Categories https://www.nerdwallet.com/reviews/credit-cards/citi-strata-premier Is the New Alaska Atmos Summit Card Worth a $395 Annual Fee? https://www.nerdwallet.com/article/travel/is-the-alaska-airlines-atmos-summit-card-worth-its-annual-fee Resources discussed in this episode: Airline Miles vs. Cash Calculator https://www.nerdwallet.com/article/travel/calculator-should-you-book-a-flight-with-cash-or-miles How Much Are Travel Points and Miles Worth in 2025? https://www.nerdwallet.com/article/travel/airline-miles-and-hotel-points-valuations Want us to review your budget? Fill out this form — completely anonymously if you want — and we might feature your budget in a future segment! https://docs.google.com/forms/d/e/1FAIpQLScK53yAufsc4v5UpghhVfxtk2MoyooHzlSIRBnRxUPl3hKBig/viewform?usp=header To send the Nerds your money questions, call or text the Nerd hotline at 901-730-6373 or email podcast@nerdwallet.com. In this episode, the Nerds discuss: points and miles valuation, airline miles value, hotel points value, credit card points value, Southwest EVA Air partnership, Frontier Companion Certificate, JetBlue Condor award booking, Citi American Airlines transfer, Amex Membership Rewards value, Capital One points value, Bilt points value, Hyatt points value, Hilton points value, Marriott points value, Wyndham points value, IHG points value, Alaska miles value, JetBlue points value, American Airlines miles value, United miles value, Southwest points value, Virgin Atlantic miles value, ANA miles value, Avianca LifeMiles value, best way to use Amex points, best way to use Citi points, best way to use Capital One points, use cash or points for flights, last minute award flight value, premium cabin redemption value, economy flight points value, airline devaluation, hotel point devaluation, cash vs points travel booking, when to transfer credit card points, how to maximize travel rewards, and NerdWallet points and miles calculator. Learn more about your ad choices. Visit megaphone.fm/adchoices
The show is hit by AI slop, Jeffrey Epstein survivors press conference, Young Thug trial, Corey Feldman's upcoming projects, OnlyFans managers, Coast Guard on the attack, Maz has another birthday celebration, and Jim's Picks: Top 10 Worst Band Names. Who has more power with the Super Bowl Halftime Show? Roger Goodell or Jay Z? TMZ answers the age old question...OnlyFans, is it good or bad? Cameron Dallas has lost audience fast. And now he's moving on to a more respectable line of work...Managing OnlyFans stars. Corey Feldman was on TMZ. He's so busy putting out failed projects, he barely has time for Dancing With The Stars. The Minnesota school shooter Robin Westman blamed some of his problems on his furry ex girlfriend. Did the Coast Guard ever blow up a boat like recently? What happened to the drugs? A new Bonerline. Drew was sick in an AI hospital. Sir Paul McCartney and Maz came by to visit him. Jim Bentley was comforted by his favorite band Muse. What is up with Howard Stern? He went out to see Metallica? WTF?! He won't even come by the studio to record a show. Harry Styles & Zoe Kravitz are boning. Jeffrey Epstein survivors held a massive press conference in Washington DC. Virginia Giuffre is going to name Henry Kissinger as one of her attackers in a new book. Dr Henry Kissinger's Who's Dated Who... We call Maz before ANOTHER birthday dinner. You'll never guess whose dinner is more important than this show. Are you going to watch Michigan or Michigan State on Saturday? Is Micah Parsons going to play on Sunday? Tom has a pretty hot take about the Detroit Lions. Rolling Stone dug deep into the Young Thug trial. Southwest Airlines drunk passenger, Leanna Perry, showed up in court today dressed to the nines. She's gross. Jim's Picks: Top 10 Worst Band Names. If you'd like to help support the show… consider subscribing to our YouTube Channel, Facebook, Instagram and Twitter (Drew Lane, Marc Fellhauer, Trudi Daniels, Jim Bentley and BranDon).
The guys discuss texting etiquette, Erik's habit of texting everyone Happy Thanksgiving, why Chris is a 10 though you'd never know it, paying for the tab when you eat out with friends, tarantulas invading Chris' house, white girl rappers, mayors pushing weight, Southwest Airlines requiring plus size people to purchase 2 seats to fly, fat people on planes, the downfall of Will Smith and much more! Get this episode AD FREE + 2 PATREON ONLY episodes/month only at https://patreon.com/thegoldenhourpodcastDraftKings - Download the DraftKings Sportsbook app and use code GOLDEN. That's code GOLDEN for new customers to get $300 in bonus bets instantly when you bet just five bucksSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
The guys discuss the reprehensible Raja Jackson incident, debate what athletic means, and talk the ghosts in Chin's attic, Bryan blowing the death whistle, Southwest Airlines requiring plus-size passengers to buy two tickets, Ghislaine Maxwell's recorded interview on Trump and much more.DraftKings - Download the DraftKings Pick6 app, use code FIGHTER to get $50 in Pick6 Bonus Picks and ride the upside with Pick6 all season longProgressive - https://www.progressive.com/O'Reilly Auto Parts - https://oreillyauto.com/FIGHTERDrive Fast All Gas - Enter to win my Custom 800+ Horsepower RAM TRX + $10K cash: https://drivefastallgas.com/collections/new-releasesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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