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In this episode, I'm talking to Kia Puhm, Founder and CEO of DesiredPath, a CX solution that helps companies be customer-centric to achieve smarter, faster revenue growth. She is obsessively passionate about aligning the interests of customers, vendors, and employees to provide clients with a disciplined, sustainable, and scalable approach to increasing customer value and long-term loyalty. Kia has 25 years of experience building world-class practices that accelerate business growth. Previously held chief positions at Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems managing from $5M to over $100M in revenue and, as part of the executive team, leading two of those companies through successful IPO's and subsequent acquisitions. Fun facts about Kia: Kia speaks 3 languages well, and 2 passively. She is an Extroverted Introvert Kia used to be an elite world-class athlete in swimming!
Marija Skobe-Pilley is customer success manager of EMEA at Intelex Technologies, founder and host of Women in Customer Success Podcast, Certified Customer Success Manager Level 4 (CCSM4) (the highest level), and a professional musician. We talked about her shift from being a professional musician to a technical customer success manager how art influences her business and technology career and lessons from her podcast. More about Marija: On LinkedinWomen in Customer Success Podcast Get on the email list at helpingsells.substack.com
Hear some highlights from two of SHP's recent Webinar Wednesdays series. First up, Alastair Davey, Global Vice President HSE at Sodexo, Malcolm Staves, Corporate Health & Safety Director at L'Oréal, Luiz Montenegro, Former VP Group Health & Safety at Carlsberg Group and Steve Hough, President at SoloProtect UK & EU focus on leadership and whether it differs from safety leadership. The panel explain how to create leaders within teams and look at the future of the OSH profession and its leaders. To listen back to this leadership webinar in full, https://www.shponline.co.uk/webinar-2/webinar-wednesdays-is-there-a-difference-between-leadership-and-safety-leadership/ (click here). Then, we revisit a session on safety culture with Professor Tim Marsh, Chartered Psychologist and MD of Anker & Marsh, Dr Karen McDonnell, OHS Policy Adviser at RoSPA, Kevin Gilroy, Environmental Health and Safety Specialist at Kevin Gilroy Creative Culture Change, formerly EHS Manager at Avery Dennison and Scott Gaddis, VP, Global Practice Leader, EHS at Intelex Technologies. The panel look at the safety culture challenges that come with large, multi-national organisations, discuss how to change an organisation's safety culture and provide some tips for influencing at board level, in order to implement changes to safety culture; To listen back to this safety culture webinar in full, https://www.shponline.co.uk/webinar-2/webinar-safety-culture-2/ (click here). To listen back, on-demand, to any other SHP webinars, or to sign up for upcoming live sessions, https://www.shponline.co.uk/shp-webinar-wednesdays/?cid=nav (click here). If you've not already subscribed, please do so, to get the latest episodes as soon as they are released. And, if you like what you hear, we'd be grateful if you could rate us, as that will help us get the shows out to a wider audience. Check out the previous six episodes on the https://www.shponline.co.uk/the-safety-and-health-podcast/ (Safety & Health Podcast hub). Please be sure to stay tuned in to https://protect-us.mimecast.com/s/CyFQC73nA5ImGBn68F2zbPX?domain=shponline.co.uk/ (SHPonline.co.uk) for the very latest health and safety news, where you can also sign up to our daily e-newsletter.
There is no possible way to scale, manage, and optimize every channel to ensure a company’s story is being told without a dedicated content marketing team. What does a content marketing team look like? Dan McLean, ( https://www.linkedin.com/in/dan-mclean-opentext/ ) Director of Content Marketing at Vendasta ( https://www.vendasta.com/ ) , knows a thing or two when building one. Dan has not only developed a content marketing team in one organization but *four* organizations. He often sees stories getting lost when creating content because there has been a focus on content specifically based on SEO value. Dan makes a shift in the organizations he has worked with to tell the story that solves the problem. A content marketer needs to be purposeful, understand who they are writing for and the objective they are solving. Writers can lose sight of the audience; he reminds teams to deliver value, not a pitch. Dan's words of advice, give a damn about what you do. Don’t think something is good enough, always do the best work you can do. Dan McLean is the Director of Content Marketing for Vendasta Technologies. He is a seasoned communications professional whose previous experience as a content and corporate marketer includes stints at OpenText Technologies, Intelex Technologies, Rogers Communications, and Cisco Systems. Dan has a 25-year career in information technology as a journalist with IDG and the Globe and Mail, market researcher with IDC Canada, and executive communications manager who worked with the Canadian CEO for Cisco Canada. Join the conversation in the Conquer Local Community ( https://www.conquerlocal.com/community/ ) , and keep learning in the Conquer Local Academy. ( https://www.conquerlocal.com/academy/ )
Peerscale — In this episode hear how Peerscale member Mike Baggley, the Chief Customer Officer at Intelex Technologies has built a team that's set-up for customer success! Mike shares with us what it takes to get started with customer success as a leader of an organization. He also elaborates on the intricacies of earning a customer's trust and how to drive your team towards the right goals. Learn his practices and why he believes quotas have no place in the customer success department. Connect with Mike! · Contact Peerscale to learn more!
In the January SalesProChat podcast, we hear from Gayle Charach, Director at Intelex Technologies about ways to maximize the productivity of your sales team. Gayle is a sales enablement leader with a record of success and extensive experience driving cross-functional collaboration, customer loyalty, and market share by empowering sales teams with the right coaching and training to maximize productivity. She is also Toronto Chapter President at the Sales Enablement Society.
We spoke with the head of Human Resources at Intelex Technologies, a tech company, Bryan Humphries who hired me two years ago on what matters in the hashtag#interview, how to approach job search and stand out. He shares some great insights that are valuable in the job search from human resources perspective.
A spirit of customer service is at the heart of any partnership role. When partners feel like they’re part of the team, they’re willing to go the extra mile with you. Kristen Duda is the VP of Strategic Alliances at Intelex Technologies and she is striving to build a partner centric culture at her company. Intelex is a SaaS company for environmental health, safety, and quality management. Their goal is to help change businesses for good through improving business performance and compliance. Intelex started in 1992, and currently has over 1,000,000 users. They’ve see rapid growth over the past few years, so Kristen is focused on building out formal partners at a strategic level. Kristen’s role is a complicated one; she must build out partnerships while changing her internal culture to one that values these new alliances. We sat down with Kristen to talk about bringing customer experience applications to partnerships, her strategies for quick wins within her role, and the future of her business.
In this episode of Helping Sells Radio we're joined by post-sales expert Kia Puhm. Kia is an entrepreneurial executive who has held chief positions in customer success, services, account management and support at companies such as: Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems. Kia has pioneered the art of customer experience by leading businesses through the transition to customer-centric organizations. Kia explains how to end the product-sales-customer success-support tug of war. Get on the email list at helpingsells.substack.com