Forward - A Fiserv Podcast

Millions are spent on financial literacy programs annually, often with no measurable impact on financial outcomes. Meanwhile, people report high levels of stress about their financial health. Tanya Van Court, founder and CEO of Goalsetter, says there's a better way. Tune in to hear the former Nickelodeon executive discuss how  Goalsetter makes learning about money entertaining and why fintechs like hers are natural allies in helping financial institutions and merchants tap into their customers' needs for new digital services.See omnystudio.com/listener for privacy information.

Fueled by open banking, the intersection of fintechs and financial institutions continues to transform the delivery of differentiated, convenient and personalized experiences. In a recent conversation, David McIninch discusses how the evolution is changing how people move and manage money while providing growing opportunities for financial institutions.See omnystudio.com/listener for privacy information.

Businesses play an outsized role in helping veterans and their families transition to post-service lives. In a recent conversation, Misty Fox from the Syracuse University Institute for Veterans and Military Families (IVMF) and Meg Hendricks from Fiserv discuss how hiring qualified veterans and helping veteran entrepreneurs through initiatives such as supplier diversity can be good for business. Fiserv recently announced an extension of its long-standing partnership with IVMF to help fund veteran and military spouse entrepreneurship programs and initiatives.See omnystudio.com/listener for privacy information.

Profound changes to financial and payments ecosystems are underway, underscored by the rapid rise of cryptocurrencies and continued acceleration of digital innovation. In this episode, Byron Vielehr, Chief Digital and Data Officer, Fiserv, discusses the transforming landscape, including the growing importance and implications of stablecoins for financial institutions and businesses.See omnystudio.com/listener for privacy information.

Robotic Process Automation (RPA) is a rapidly advancing technology for automating repetitive tasks through code that emulates human actions. RPA is on a rocket-ride of adoption, accelerated by both the pandemic and the ongoing need to work faster and more efficiently. In this episode, Jami DeHaven of First Foundation Bank discusses their journey to tap into RPA through partnership with Fiserv.See omnystudio.com/listener for privacy information.

As businesses continue their recovery from the financial impacts of the pandemic, Fiserv is helping Black- and minority-owned businesses in the hardest hit communities get Back2Business. Along with financial assistance, our Back2Business program provides leading business management solutions from Clover®, small business consulting from our Fiserv experts, strategic partnerships and community engagement. Hear the full podcast as Leslie Pearce, SVP of Inside Sales and Back2Business champion at Fiserv, discusses the focus on reaching these communities through relationship building, financial education and a passion for service.See omnystudio.com/listener for privacy information.

COVID-19 forced sports venues to rework traditional food and beverage models to focus on contactless, self-service experiences from ordering through pickup. This ongoing transformation is being enabled by digital payments technology that is replacing cash, card swipes, and long lines, with in-app ordering from your seat, digitized receipts, and touchless fulfillment at stadiums across the country. In this episode, Geoff Johnson and Jason Henrichs discuss how in-stadium fan experiences have evolved to incorporate the digital payment interactions today’s consumer is demanding, and the challenges stadium operators are incurring along the way.See omnystudio.com/listener for privacy information.

In this episode, Virginia Heyburn, Vice President of Strategy and Business Development at Fiserv, and Jason Hendrichs, founder of FinTech Forge, discuss both the promise and the real-world implications of open banking in a rapidly evolving landscape.See omnystudio.com/listener for privacy information.

Whether it's driving internal change or delivering new embedded finance innovations to consumers, digital technologies are transforming our lives and work. In this episode, Whitney Stewart Russell shares why people are the heart of digital transformation and what it means for the future of consumer financial services and leading people.See omnystudio.com/listener for privacy information.

COVID-19 has accelerated consumers’ use of real-time payments, particularly for person-to-person transactions. In this episode, Howie Wu, Head of Consumer Digital Banking Strategy, Enterprise Mobile Services & Money Movement at First Republic Bank and Tim Ruhe, VP, Real-Time Payments at Fiserv, discuss demand for secure, convenient real-time payments before, during and post-pandemic. Learn about First Republic’s “move forward, move fast” strategy to balance risk with the expectations of a high net worth client base as they rolled out Zelle® just as the pandemic was taking hold.See omnystudio.com/listener for privacy information.

Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds. Guests: Pete Cavicchia, Senior Vice President, Global General Services, Fiserv; Jim Penrose, Chief Operating Officer, BlueVoyantSee omnystudio.com/listener for privacy information.

COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times. Guests: Danny Baker, Vice President, Market Strategy, Financial and Risk Management Solutions, FiservSee omnystudio.com/listener for privacy information.

Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic. Guests: David McIninch, SVP, Strategy, Marketing and Product Management, Fiserv; Michael Zagorski, Credit Officer, Belmont Bank & TrustSee omnystudio.com/listener for privacy information.

Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis. Guests: Julie Signorille-Browne, Chief Operating Officer, Consumer Business, Citizens Bank; Matt Wilcox, Senior Vice President, Marketing Strategy and Innovation, FiservSee omnystudio.com/listener for privacy information.

Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model. Guests: Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company; Annette Franz, CEO, CX Journey Inc.See omnystudio.com/listener for privacy information.