Podcasts about business continuity

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee. Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSee omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee. Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee. Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee. Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSee omnystudio.com/listener for privacy information.

In this episode, Jeffrey discusses wa story about some French beekepers in 2012.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses what he sees in the consulting world's version of transformation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses Memorial Day (in the US) and offers a call to remember.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

In Elixir Wizards S15E04, Charles Suggs and Emma Whamond are joined by Somtochi Onyekwere, a software engineer at Fly.io and contributor to the Corrosion distributed database project, to talk about distributed systems, infrastructure resilience, and the growing fragility of centralized cloud platforms.   We discuss what recent outages across major providers reveal about modern infrastructure and why more teams are starting to rethink assumptions around reliability, failover, and system design. Somtochi explains how Fly.io approaches geographic distribution, eventual consistency, and replication across nodes, along with the trade-offs that come with building systems this way.   The conversation explores CRDTs (Conflict-free Replicated Data Types), consensus, split-brain prevention, and what actually happens when distributed systems fail in production. We also talk about testing strategies, rollback planning, property-based testing tools, and how teams can reduce blast radius when things inevitably go wrong.   Along the way, we discuss AI infrastructure, sandboxing AI agents, and how newer workloads may add pressure to already centralized systems. The episode closes with practical advice for developers who want to build more resilient applications without over-complicating their architecture. Topics Discussed in this Episode: Corrosion and distributed database replication Centralized cloud fragility and recent outage patterns Distributed systems versus traditional cloud architectures Multi-region deployment strategies for Phoenix applications CRDTs and conflict resolution in distributed systems Eventual consistency versus strict consistency tradeoffs Consensus, leader election, and split-brain prevention Testing failover and recovery scenarios Property-based testing and Antithesis Rollback planning for database schema migrations Reducing blast radius through system isolation Health checks and blue-green deployment strategies Fly Proxy request routing and replay behavior Cross-region synchronization and replication challenges Single points of failure inside “redundant” systems Backup restoration testing and disaster recovery planning Network partitions and failure handling in production Infrastructure monitoring and operational visibility AI infrastructure workloads and operational strain Sandboxing and securing AI agents Sprites and AI workflows at Fly.io Latency improvements from geographic distribution Distributed systems tradeoffs in real-world environments Transitive dependency failures across cloud providers Practical resilience strategies for modern engineering teams Links Mentioned: https://fly.io https://github.com/superfly/corrosion https://docs.gitops.weaveworks.org/ FluxCD https://fluxcd.io/ Fly.io Stateful Sandbox Environments https://sprites.dev/ Cloudflare Workers AI Inference Platform https://www.cloudflare.com/products/workers-ai/ “An AI Agent Just Destroyed Our Production Data. It Confessed in Writing” Twitter post from PocketOS founder: https://x.com/lifeof_jer/status/2048103471019434248 Oct 2025 AWS Outage https://www.theguardian.com/technology/2025/oct/24/amazon-reveals-cause-of-aws-outage Dec 2025 Cloudflare Outage https://www.theguardian.com/technology/2025/dec/05/another-cloudflare-outage-takes-down-websites-linkedin-zoom July 2025 Crowdstrike Outage https://www.ibm.com/think/news/recent-crowdstrike-outage-what-you-should-know March 2026 Stryker Cyber Attack https://www.stryker.com/us/en/about/news/2026/a-message-to-our-customers-03-2026.html https://aws.amazon.com/ https://cloud.google.com/ https://azure.microsoft.com/en-us https://fly.io/docs/elixir/ CRDTs!! https://smartlogic.io/podcast/elixir-wizards/s13-e03-local-first-liveview-svelte-pwa/ https://antithesis.com/docs/resources/property_based_testing/ https://hex.pm/packages/proper

In this episode, Jeffrey discusses the why he tries to give back, using a lesson from Volvo.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Business continuity has been defined as the process by which companies mitigate, to the greatest extent possible, unacceptable risks to their commercial viability, taking all reasonable and prudent measures to ensure that the company's critical operations will continue to function throughout any emergency and, in the unlikely event that they are unable to do so, that they can be restored to operational capacity as quickly and seamlessly as possible.

Send me a messageWhat happens when the software your business depends on simply disappears?In this episode of Resilient Supply Chain, I'm joined by Wayne Scott, GRC Solutions Lead at Escode, the world's largest source code and cloud escrow provider. We talk about a risk hiding in plain sight: critical software, SaaS platforms, and cloud services that businesses depend on every day, but may not be able to keep running if a supplier fails.You'll hear how supplier risk is shifting from a procurement issue to a board-level supply chain resilience concern. Wayne explains why outsourcing a service does not mean outsourcing responsibility, and why concentration risk in software and cloud infrastructure can quickly become operational disruption. In his words, it's like buying a car from a manufacturer, then watching the car disappear when the manufacturer goes bust. Absurd. And yet, with software, we do it every day. Because apparently business continuity needed one more trapdoor.We also break down why visibility, data, fourth-party dependencies, and stressed exit planning matter far beyond financial services. From SaaS services that can go instantly dark, to AI reshaping the viability of software suppliers, this is a conversation about resilience before the failure, not panic after it.For supply chain, operations, procurement, sustainability, and risk leaders, the practical question is simple: if a critical provider failed tomorrow, could you keep operating?

In this episode, Jeffrey discusses the one thing to improve how stakeholders view service management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

How often have you heard someone say they aspire to be an ISO consultant? Likely not at all! That's not surprising as it's quite a niche world to find yourself in, yet despite that, there are still thousands of ISO professionals worldwide. We're continuing with our mini-series where we introduce members of our team, to explore how they fell into the world of ISO and discuss the common challenges they face while helping clients achieve ISO certification.   In this episode we introduce Steve Mason, a Principle isologist® at Blackmores, to share the journey of how he went from intern, to ISO Assessor, to ISO consultant and the challenges he's faced while working with clients. You'll learn ·      What is Steve's role at Blackmores? ·      What does Steve enjoy outside of consultancy? ·      What path did Steve take to become an ISO Consultant? ·      What is the biggest challenge he's faced when implementing ISO Standards? ·      What is Steve's biggest achievement?   Resources ·      Isologyhub ·      ISO 14001:2026 What's Changed And How to Comply Webinar Registration   In this episode, we talk about: [00:30] Episode Summary – We introduce Steve Mason, a Principle Isologist® here at Blackmores, to discuss his journey towards becoming an ISO consultant who specialises in ISO 27001, ISO 27701, ISO 27018, ISO 27017 and ISO 20000-1. [02:40] What is Steve's role at Blackmores? Her role primarily involves supporting clients in two key areas: maintaining and continually improving their existing ISO management systems and helping them establish and implement new standards. As part of that support, he: ·      Makes Standards understandable and accessible to clients ·      Conduct internal audits ·      Reviews and updates management system documentation ·      Facilitate management reviews ·      Train internal teams and prepare them for certification audits. Steve is the Standard champion for ISO 27001, ISO 27701, ISO 27017, ISO 27018 and ISO 20000-1 at Blackmores, but he also deals with ISO 9001, ISO 41001, ISO 22301 and ISO 42001 related projects and support. Steve's other main role at Blackmore's is as a Mental Health First Aider, which is shared with Minoo Agarwal. Together, they provide resources and offer support to the team. [06:00] The importance of Mental Health management in the workplace: Steve had faced bullying in previous roles, so preventing others from experiencing the same had become a big motivator for him taking on the role of Mental First Aider for Blackmores. He emphasizes it's importance, and highlights 2 key Standards that you can use to help support mental first aid within your business. This includes ISO 45003 Mental Health in the Workplace and BS 30480 Suicide and the Workplace. [09:10] What does Steve enjoy doing outside of consultancy?: Steve has a wide variety of interests and hobbies, including: Lay Minister: Steve is a Lay Minister in the United Reform Church and mainly based at the URC Chapel in Walkern, but can be found leading worship and preaching at Ashwell, Baldock, Stevenage and Knebworth chapels. Poetry: Steve enjoys writing poetry about anything and everything, racking up an impressive 190 poems so far. Some of his main inspirations include Wordsworth and Keats. If you ever see a poem on the Blackmores LinkedIn page, odds are, it was written by Steve! Classical Music: He's a fan of classical music, anything by Beethoven, Mahler or Shostakovich specifically. He likes these composers in particular due to their stretching of the rules of music for the time. Exploring hidden London: Steve often goes on hidden London tours which explore disused underground stations which may have been shut down as long as 100 years ago! Buses and Trains: Steve was lucky enough to drive a bus in his past, of which he has the licence plate of sitting in his office. He collects bus and train models and will go out to snap a photo or two of their real world counterparts when he comes across them. History: Steve is a huge mystery buff, with a particular fondness for Richard III and the War of the Roses and the Anglo Saxon period of history. Family Tree: Steve has been tracing his family tree back as far as he can on his mother's side, which extends as far back as 1547! Interestingly enough he found out that relatives from way back then got married in the church that he currently lives nearby and got qualified as a Lay Minister for the Church of England in Stevenage! Cats: He's owned his fair share of feline friends through the years, with one particular tabby holding the name 'Spartacus'. [22:35] What was Steve's path towards becoming an ISO Consultant?:  Steve was once told in the 1980s 'There is no future in Standards; find another career, perhaps in Sales or Purchasing'. How wrong that turned out to be! He's always worked with standards, from the first day he started work doing inspection in Goods Inwards, he was referring to them. The direction towards Management systems came in 1983 when he started implementing BS 5750. From that day onward he had been involved in Management Systems. Steve completed a management apprenticeship at Racal-Guardall where he was able to do 3 months' work experience in all departments, which helped him appreciate how companies function and how important it is to maintain good communication channels. He was at the end of this apprenticeship that the opportunity arose in the QA department to work on BS 5750. His career path has included other organisations such as Tektronix, BOC Ohmeda, Cirkit, Deta, TDK and BSI, all of which earned Steve a lot of experience in Manufacturing and Service and Distribution, mainly in Quality and Customer Service roles. Steve has always felt a bit like a closet consultant, even when he worked as an assessor at BSI. He feels as if Blackmores has enabled him to fully flourish and develop his portfolio of standards – not bad for a career where there was apparently no future in standards! [28:45] Born to be a consultant – Steve mentions that consultancy is a skill that many are born to be. You can train and learn the skills of course, but for some it comes very naturally and it can be hard to replicate that skillset in others. [30:15] What is Steve's favourite aspect of being a Consultant? Steve loves talking with clients and working with them to explore solutions that can address the requirements of the standards. His motto is 'Mould the Standard to the organisation and not the organisation to the standard' This means, always producing a management system that benefits the organisation first and then adjusting it to meet the requirements of the standard. Organisations that mould the business to the standard usually end up with a management system that is a 'bolt-on' and an uncomfortable, sometimes irrelevant, fit. Everyone in the organisation needs to feel that the management system is a natural fit to what they do. He also enjoys supporting his colleagues at Blackmores. We're a business built on knowledge sharing, and there's no point gatekeeping anything we've learned as a team. So consultants often get together to discuss lessons learned and ensure best practice is a shared experience. Ironically enough, one of Steve's least favourite aspects of being a consultant is auditing! Mostly since he's been doing it for some 40 years now, so he can be forgiven for finding the exercise a bit tedious at times. However, he never let's that affect the end result of an audit. [37:00] What Standards does Steve specilaise in and why? Steve initially started with ISO 9001 but was steered towards ISO 27001 and ISO 20000-1 during his time as BSI. This was based upon his career path up to the point he joined BSI as they align assessors to familiar business and technical environments. In Blackmores, he has been able to develop these areas of Quality, Service and Risk by adding standards related to Business Continuity, PII and Cloud Security, Facilities Management and AI Management. Steve's favourite standard is ISO 20000-1 which started off as an IT Service Management System but can also be used effectively for all services. He always refers to ISO 20000-1 as 'ISO 9001 on Steroids' because it is much more specific and focuses on the subject of service management. Sadly, ISO20000-1 is under rated, under sold and in some cases, never heard of – this is usually because contracts require IS O9001 but the people writing those contracts don't actually know or understand what they are asking for. In simple terms it is a Service Quality Management System and Steve has come across organisations which have shoe-horned ISO 9001 into the business instead of using the natural fitting standard ISO 20000-1. Steve would advise any company that is providing a service with helpdesk support to look at ISO 20000-1, especially if they find that ISO 9001 isn't working well for them. [43:00] What is the biggest challenge Steve had faced during a project and how did he overcome it?: Creating a management system in 10 days for a client which was due to lose a major contract because they had let their certification to ISO 9001 lapse between the 2008 and 2015 versions. Quite the undertaking in such a short amount of time! Steve refuses to claim full responsibility for the success however, as the client was totally invested in getting the system up and running and put in a lot of effort to work with Steve to get it done in time. If it had been any other standard, it would have been impossible, but because it was ISO 9001 and wthey were drawing on what had been in place previously it was possible. Generally, problems arise when there is limited or no Leadership support and commitment, because without this management systems can't be set up in a way that benefits the organisation. All management systems must align with the Business Strategy and should be used to ensure that the strategy is achieved. If you'd like to learn more about the importance of Leadership and aligning your management system with strategic direction, check out a few of our previous episodes. [50:10] What is Steve's proudest achievement?  Steve isn't really one to collect achievements, so he cites winning 1st Prize at 6 years old in a fancy-dress competition, dressed as a Snowman was a proud achievement for 6 year old him. He is also proud of becoming a Lay Reader initially in the Church of England at 37 and latterly in the URC. Another highlight is appearing on The Chase back in 2017, successfully passing the auditions which saw 40,000 applicants. If you want to go see him go up against the Chasers, he was in Series 10 episode 119. He can't point to any one ISO related project as he sees them all as an equal success. He puts all his effort into every project, and his success track shows this to be evident. [54:35] ISO 14001 Transition Webinar:  If you currently hold a 2015 certificate for ISO 14001, then the countdown has already started to transition to the latest 2026 version. We'll be covering the changes and what you need to do to comply and complete your transition in a webinar on the 29th May. You can register your place here.   If you'd like any assistance with implementing ISO standards, get in touch with us, we'd be happy to help! We'd love to hear your views and comments about the ISO Show, here's how: ●     Share the ISO Show on Twitter or Linkedin ●     Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

In this episode, Jeffrey discusses the axiom of garbage-in-garbage-out and how it applies to technology initiatives.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Send us Fan MailPodcasting used to reward consistency. Now it rewards leadership. When listeners ask for bonus content, green room conversations, meetups, and behind-the-scenes access, they are telling us they want more than a feed. They want a community, and community requires someone who can lead people with clarity and care.Carl sits down with leadership expert and former Royal Canadian Air Force member Isabelle Fortin to unpack what's changed and why so many workplaces still confuse management with leadership. We talk about the common trap of promoting the best salesperson or top performer into a leadership role without giving them real leadership skills, then calling it “training” when it is mostly time management and process. Isabel makes a sharp distinction: managers focus on getting the job done, while leaders take care of their people, set clear expectations, and create more leaders over time.We also connect the dots directly to podcast growth and audience engagement. If you are building a podcast community, you need a clear vision, boundaries around what you will and will not share, and a willingness to empower others to bring their best ideas. We go deep on communication skills too: real communication is not just expressing your point of view, it is adapting to the other person's language and worldview so they can come with you. And for hosts and guests alike, we cover fit, due diligence, and why the right “no” protects your brand.Subscribe, share this with a fellow podcaster, and leave a review if it helped. What is one leadership skill you want to build next?Connect with Isabelle:Website:https://www.againsttheordinary.com/LinkedInhttps://www.linkedin.com/in/isabellemfortin/Support the showGot a question about something you heard today? Have a great suggestion for a topic or know someone who should be a guest? Reach out to us:askcarl@carlspeaks.caIf you're ready to take the plunge and join the over 3 million people who have joined the podcast space, we'd love to hear your idea and help you get started! Book your Podcast Strategy Session today:https://podcastsolutionsmadesimple.com/get-started/Never miss an episode! Subscribe wherever you get your podcast by clicking here:https://communicationconnectioncommunity.buzzsprout.comFollow us on LinkedIn:https://www.linkedin.com/company/podcast-solutions-made-simpleFollow us on Instagram:https://www.instagram.com/podcastsolutionsmadesimple/Follow us on Facebook:www.facebook.com/groups/podcastlaunchmadesimpleFollow us on Twitter:https://twitter.com/carlrichards72

In this episode, Jeffrey discusses the importance of ownership.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the power of small improvements adding up over time.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how many organizations are focused on solving ... yesterday's problems.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this podcast, Series 4, Chapter 8, Dr. Barsuk interviews Molly Schoblocher. Molly has an MBA in Emergency Management and Public Safety Communications, and a certificate in Healthcare Emergency Manager (Professional) through the Association of Healthcare Emergency Preparedness Professionals. She also serves as the Vice Chair for the Academic Healthcare Emergency Management Consortium. She currently serves as the system director of Emergency Management and Business Continuity at Northwestern Memorial Healthcare. Drs. Barsuk and Mrs. Schoblocher talk about using simulation to prepare hospital systems for mass casualty incidents.

In this episode, Jeffrey discusses the most important part.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Send us Fan MailHe's been shot at, caught in revolutions, climbed mountains most people would not touch, and survived a ship fire in the Gulf of Alaska. But John Graham's most important journey is the one that comes after the adrenaline, when he turns risk into a search for meaning and a life of service. We sit down with John, a former U.S. Foreign Service officer and a longtime leader of the Giraffe Heroes Project, to unpack how powerful storytelling works in modern communication strategy. John explains why he opens with adventure stories to earn attention, especially from tough business audiences, and how he uses that attention to pivot toward purpose, courage, and community impact. Along the way, he shares the moments that changed his trajectory, including Vietnam and the night he thought he might die at sea, and what those experiences taught him about values that actually last. We also dig into what “giving back” can look like in real life. John makes a case that service is not reserved for saints or retirees, and that ethical leadership, honest work, and even hard choices like whistleblowing can be acts of service. He also talks about reaching a new generation through podcasts and short-form video on TikTok, Instagram, and YouTube, plus what he's learned from replying to thousands of comments from people trying to find courage in their own lives. If you get something from this conversation, subscribe, share it with a friend, and leave a review so more people can find it. What's one small way you could stick your neck out this week?Support the showGot a question about something you heard today? Have a great suggestion for a topic or know someone who should be a guest? Reach out to us:askcarl@carlspeaks.caIf you're ready to take the plunge and join the over 3 million people who have joined the podcast space, we'd love to hear your idea and help you get started! Book your Podcast Strategy Session today:https://podcastsolutionsmadesimple.com/get-started/Never miss an episode! Subscribe wherever you get your podcast by clicking here:https://communicationconnectioncommunity.buzzsprout.comFollow us on LinkedIn:https://www.linkedin.com/company/podcast-solutions-made-simpleFollow us on Instagram:https://www.instagram.com/podcastsolutionsmadesimple/Follow us on Facebook:www.facebook.com/groups/podcastlaunchmadesimpleFollow us on Twitter:https://twitter.com/carlrichards72

In this episode, Jeffrey discusses direction and staying on track.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Evolving beyond traditional perimeters – strategies to embed resilience across your supply chains and shared digital infrastructureBuilding architectures that absorb external shockwaves including AI-driven disruptions without slowing the businessMoving from reactive incident-driven updates to a test-driven posture using chaos engineering and AI red teamingJonathan Craven, Host, teissTalkhttps://www.linkedin.com/in/jonathanbcraven/Milena Maneva, Head of Business Continuity & Resilience, EMEA, Cantor Fitzgerald https://www.linkedin.com/in/milenamaneva/Lessie Skiba, Deputy Managing Director, Cyber Readiness Institutehttps://www.linkedin.com/in/lessie-skiba-2b7460bb/James Tucker, Head of CISO, Zscalerhttps://www.linkedin.com/in/jamesjtucker/

In this episode, Jeffrey discusses the "Producer Switch", somethign we do for show but it creates zero value.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses AI regulatory governance.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the theater of IT.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Most ISO Standards take what's known as a 'risk-based approach', which focuses on proactively identifying and mitigating potential risks while capitalising on opportunities. The methods for managing risk can be very varied, and many make the mistake of treating it as a separate task rather than as an integrated part of your existing processes. In this episode, Ian Battersby explains what risk management means in regard to ISO management, what this looks like in practice and breaks down different methods you can utilise for effective risk management. You'll learn ·      What is risk? ·      Where is risk referenced in ISO Standards? ·      How do you identify risks and opportunities? ·      How can you document risks and opportunities? ·      What does a Risk Register look like? ·      How are risks categorised? ·      How many risks should you document? ·      How do you evaluate and rate risks? ·      How do you address opportunities? ·      How can ISO 31000 help? ·      How different ISO Standards define their relevant risks ·      Governance and risk management   Resources ·      Isologyhub   In this episode, we talk about: [02:05] Episode Summary – Ian dives into the topic of risk management within in ISO. Explaining what risk is, how they should be documented and evaluated and what methods you can use to do so.    [02:45] Further info on risk management: If you want more guidance there is a dedicated risk management Standard (ISO 31000). [03:10] What is risk? Risk, as defined by ISO Standards is: "An effect of uncertainty on objective. An effect is a deviation from the expected. It can be positive, negative or both, and can address, create or result in opportunities and threats" So important to note that this includes both risks and opportunities. [03:40] Where is risk referenced in ISO Standards? The main risk related requirements can be found in Clause 6 Planning for most ISO Standards: 6.1 Actions to address risks and opportunities - There's a positive and a negative aspect mentioned right from the start. However, these elements aren't relegated to a few clauses. ISO Standards are built on a 'risk-based approach', which is directly mentioned within the introduction: "This International Standard employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking Risk-based thinking enables an organization to determine the factors that could cause its processes and its management system to deviate from the planned results, to put in place preventive controls to minimize negative effects and to make maximum use of opportunities as they arise." While it is prescriptive, it does allow flexibility for businesses to determine what risks are significant to them. Other places it's mentioned in Standards includes Leadership: "Top management shall demonstrate leadership and commitment by: d) promoting the use of the process approach and risk-based thinking" It's not just about adopting the risk-based approach, leaders have to promote it. The use of the word 'shall' indicates that this is not optional and cannot be delegated. [08:10] How do you identify risks and opportunities? The Planning clause directly references clause 4, which is Context of the organisation. Within that clause, businesses are required to think about the things which affect the way you operate, the world in which you work, the people and organizations you must consider, the obligations placed upon you. One key activity that typically happens at that stage is a SWOT and PESTLE, that's not specified by the Standard but it's a very popular method of identifying your risks and opportunities against multiple areas. The results of which can be fed back into Clause 6 Planning when it asks you to consider and do the following:- ·      Give assurance that the system can achieve its intended result(s); ·      Enhance desirable effects; ·      Prevent, or reduce, undesired effects; ·      Achieve improvement. ·      Plan actions to address these risks and opportunities; ·      Integrate and implement the actions into its system processes; ·      Evaluate the effectiveness of these actions. This is where you have the freedom to determine what significant risk means to your business. This also establishes the approach to risk management as proactive rather than reactive. [13:15] How can you document risks and opportunities? Just because you need to determine risks, you don't necessarily need a risk management process or methodology based on the guidance in a standard like ISO 31000. There's no requirement to even have a risk register! However, we do strongly recommend using one. If you choose not to use one, you could document each risk individually with the plan of action to mitigate it. This is fine, but a register allows you to see what's happening across all risks. It allows comparison of different types, different categories, across different parts of the organisation, at different levels. It can support decision making and allocation of resource where there's competition for that resource. It can prompt escalation and more significant management attention where it's needed. It can also form a basis for reviewing the effectiveness of your processes. So, while not a firm requirement, it can be a very useful tool. [15:20] What does a Risk Register look like?: A typical Risk Register usually sits in a table or Excel document. You can number your SWOT and PESTLE findings and put them into this Risk Register. One of the columns included is interested parties affected by it, e.g. the risk that your processes deliver the wrong product directly relates to your customers; the risk of enforcement may relate to your board; the risk of terrible PR may affect your investors; the risk of polluting may affect the local population, enforcement agencies etc Certain standards also require you to determine compliance obligations associated with each interested party, so that may be useful to add as a column. Then, you need a column for detailing what the impact of the issue is (remember, both positive and negative). Then you need to evaluate each entry, this involves measuring the significance, the size and scale. When evaluating risks, you need to indicate which processes you have in place that control the risk.  Then you need to rate the risks in their current (do-nothing) form. This is where it helps to have a register where different types and categories can be judged alongside each other, so you'll be able to see what's really important in one place. An organisation needs to decide what level of risk it's prepared to accept; this may be a straightforward decision where a specific value triggers escalation and action, but it may be more complex, depending on the organisation you are in and the environment in which you operate. If the risk is acceptable, should you still commit resource to addressing it; there's a balance in reducing risk overall; is it an easy win?  Is it easy to do? If you feel you should address a risk, what method of risk treatment should you adopt? The actions you propose to take should then be set out in proper detail: who will do what by when?  What resource?  Basically detailing the measures to assess effectiveness.  If a risk or a group of associated risks require an objective, state clearly and link to that objective. [21:35] How are risks categorised? The types of risks you will be focused on will depend on the ISO Standard you're implementing. For example, for ISO 9001 this will be the ability to consistently deliver the best we can to our customers. For ISO 45001 the ultimate aim is to protect your workforce from harm. Regardless, you can get quite broad with the nature of your risks, including considerations such as the ability to fund right equipment and infrastructure; or any investment in a sustainable future; the competence of personnel; the safe working environment to deliver products/services; compliance with relevant legislation; forces affecting our market; stability of supply chains; reputation; social attitudes to work, technology etc But, regardless of whether you're certified to a multitude of standards, operations are typically so interdependent that you can't separate financial risks from operational ones etc. [23:55] How many risks should you document? It's easy to get overwhelmed by generating a huge register when you're a small organisation, but you should be realistic. Focus on what's really significant. If you do a SWOT/PESTLE, if it generates lots of issues but not everything has to be treated as a risk and opportunity for the risk register.   First, ask yourself, what will actually have an impact on you if it materialises?  What is beyond control or influence?  What requires just monitoring? A larger organisation will tend to generate a larger register, but this can be categorised in different ways: ·      Split by functions ·      Split by category (operational, safety, compliance, financial) ·      Significance; operational vs strategic or corporate ·      This can be done by the scale of the risk, any risk above a specific threshold could be escalated to the strategic level ·      There could be factors in the risk evaluation which include strategic significance ·      There could be specific subjects (eg, compliance) which you automatically escalate to a strategic level [25:55] How do you evaluate and rate risks? There are lots of complex and sophisticated ways of doing this. Certain sectors, industries, processes have specific needs and ways of evaluating risk. But, if you're new to this, or there aren't such complexities to consider, a very simple methodology is best. Keep to a simple matrix of consequences and likelihood. Consider what the impact would be if the risk materialised, and rate these from 1 to 5: 1 = the consequences are not significant, it would only be a slight impact on the organisation, minor disruption, small financial loss, little/no physical harm. 5 = the consequences are disastrous, it could materially affect the way the organisation operates, it could cause serious physical harm, it could lead to severe financial loss, it could totally prevent us delivering our products/services. Now consider the likelihood of the event occurring, again rating these from 1 to 5 That could be qualitative evaluation: ·      1 = very rarely ·      5 = happens regularly, or it's certain to happen OR, it could be more quantitative ·      1= once in ten/five years ·      5 = daily/weekly Then multiply these numbers and plot them on a matrix. The matrix will then provide a visual heat map that indicates the level of risk and inform about the level of resource you should apply to addressing the risk. [29:15] How do you address opportunities? You can also evaluate opportunities in a similar manner. Rather than assessing negative consequences, you consider the positive impacts on the organisation when an event occurs. These are plotted in the same way on a matrix, but with appetite and tolerance rather than consequences and likelihood. Risk appetite can be defined as 'the amount and type of risk that an organisation is willing to take in order to meet their strategic objectives'. These appetites range from averse, cautious to an open, eager appetite. For example, a public sector risk appetite example could a local council adopting a "cautious" approach to financial management while having an "open" appetite for innovation in digital service delivery. This balances the need for fiscal responsibility with the desire for improved efficiency, often accepting higher risks for long-term environmental or social gains. Risk tolerance is the actual threshold that you can get away with, that your organisation can bear before action / escalation is needed; financial, operational, reputational, enforcement. This concept may not be for you if you're at an early stage of development, but one to keep in mind. [32:00] How can ISO 31000 help?  If we feel we should address a risk, what method of risk treatment should we adopt? ISO 31000 Risk Management Guidance suggestions include: ·      Avoiding the risk by deciding not to start or continue with the activity that gives rise to the risk; ·      Taking or increasing the risk in order to pursue an opportunity; ·      Removing the risk source; ·      Changing the likelihood; ·      Changing the consequences; ·      Sharing the risk (e.g. through contracts, buying insurance); ·      Retaining the risk by informed decision (no influence, cost too great) [33:40] How different ISO Standards define their relevant risks: ISO 45001 states: "The organization shall establish, implement and maintain a process(es) to: a) assess OH&S risks from the identified hazards, while taking into account the effectiveness of existing controls; b) determine and assess the other risks related to the establishment, implementation, operation and maintenance of the OH&S management system" ISO 22301 Business Continuity states: "The organization shall implement and maintain a risk assessment process. The organization shall: a) identify the risks of disruption to the organization's prioritized activities and to their required resources; b) analyse and evaluate the identified risks; c) determine which risks require treatment." Be careful not to confuse these types of risk with organisational, system risks. [36:05] Governance and risk management: A Risk Register is not a static document. It need to be reported on regularly, such as during Management Review meetings. The register itself isn't evidence of good risk management.  It's how you use it to demonstrate that your actions have addressed risks and opportunities which counts. We'd love to hear your views and comments about the ISO Show, here's how: ●     Share the ISO Show on Twitter or Linkedin ●     Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

In this episode, Jeffrey discusses mental models.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses technical debt.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how everything we do must satisfy 1 of 2 things.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses doing Change Management better.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode of Automox Insiders, host Maddie Regis chats with Adam Whitman, Manager of Solutions Engineering at Automox, about all things IT spring cleaning. From patch management and software audits to business continuity planning and endpoint hygiene, Adam shares practical, real-world tips for tidying up your tech stack and staying ahead of IT clutter. Along the way, he reflects on his career journey from marketing to IT leadership and reveals some personal spring cleaning confessions. Tune in for expert advice and a fresh perspective to help you refresh your IT environment this season.This podcast originally aired April 24, 2025

In this episode, Jeffrey discusses managed services.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

In this episode, Jeffrey discusses the value of the CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the need for more knowledge in our technology organizations.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses three things leaders must know about modernization projects.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Attorney Whitney Knox Lee Explains practical estate‑planning strategies—wills, trusts, powers of attorney—and how entrepreneurs, families, and especially parents of disabled children can protect assets, avoid costly probate, and maintain eligibility for critical benefits. The conversation also touches on integrating insurance with estate planning, small‑business contingency planning, and Lee’s personal mission and background in civil rights work. Purpose of the Interview Educate listeners on estate planning as a wealth‑preservation strategy (not just documents)—to reduce court costs, taxes, and confusion for families. Clarify the differences and roles of wills, trusts, and powers of attorney, including when each is appropriate and how they work together.] Highlight special considerations for entrepreneurs and families with disabled children or aging relatives, including insurance, operating agreements, and special‑needs planning. Share Lee’s values and practice approach, including culturally responsive service and sustainable advocacy rooted in prior civil‑rights work. Key Takeaways 1) Wills vs. Trusts vs. Powers of Attorney A will is not the plan—it’s just one piece and still goes through probate, which can be slow and expensive; think of a will as a “letter to the judge.] Revocable living trusts can help families bypass probate, reduce delays, and retain more control over how assets are managed after death. Powers of attorney (financial and health) are essential for incapacity scenarios; even 18‑year‑olds heading to college should have them so parents can access information if needed. 2) Why Insurance Belongs in the Plan Life insurance can protect the family’s ability to keep the home by paying off a remaining mortgage or covering living expenses—turning an asset into a sustainable legacy rather than a burden. For entrepreneurs, key‑person insurance can replace income when the owner can’t work, keeping the business afloat. 3) Minimizing Probate Costs and Taxes Probate involves court filings and legal fees; in some states fees scale with estate size (example discussed: percentage‑based fees in other jurisdictions), which can significantly erode wealth passed to heirs. Proper planning reduces those leakages. 4) Special‑Needs and Elder Planning Parents of children on need‑based benefits (e.g., Medicaid) must avoid transfers that jeopardize eligibility; the right trust structures preserve benefits while providing support. Elder law planning anticipates long‑term care costs (nursing home, assisted living, in‑home care) so families don’t have to deplete assets later. 5) Business Continuity for Owners Establish operating agreements and buy‑sell agreements that spell out who runs the business if the principal is incapacitated; pair with business powers of attorney. 6) Values, Audience, and Access Lee intentionally centers Black and Brown women and their families, grounding services in community uplift and transparent referrals to trusted financial pros (no paid referral arrangements). Contact approach: 15‑minute intake, then a four‑meeting process (legacy planning → design → review → signing). Notable Quotes (for pull‑quotes & captions) “Think of a will as a letter to the judge… a will still has to go through probate court. “A trust allows families to bypass probate altogether so they aren’t paying legal fees or leaving things to people who want to challenge the will. “Life insurance is a huge tool—it can help the family pay off the mortgage so they can keep the home and the equity.” “Estate planning is a strategy—not just documents.” “Even 18‑year‑olds should have powers of attorney—parents can’t just call doctors once kids are legal adults.” “I stay in my lane—I’m an attorney. I work closely with trusted financial professionals and make non‑compensated referrals.” “For special‑needs planning, don’t jeopardize need‑based benefits—use the right trust so support continues. “I want to build a sustainable practice that lets me serve my community and rest well, aligned with my family and values.” Quick Action Items (for listeners inspired by the episode) Draft or update POAs (financial and health) for every adult in the household, including college‑age children. Evaluate whether a revocable living trust makes sense to avoid probate and retain post‑death control. For business owners: review operating agreement / buy‑sell, add key‑person insurance, and create a business POA. Families with special‑needs dependents: consult on special‑needs trusts to protect benefits. #SHMS #STRAW #BESTSee omnystudio.com/listener for privacy information.

In this episode, Jeffrey discusses stakeholder management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the possibility of rethinking our current support model that was developed decades ago.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses cybersecurity/information security.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses leadership decision-making.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses tool implementation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses four ingredients for an awesome CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the difference between an asset and a configuration item (CI).Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Chris Gayne, owner of Dale County Diesel. Chris shares his unique journey from Army attack helicopter pilot to diesel shop owner, highlighting the importance of leadership and integrity in building his team. The conversation covers why prioritizing people and culture over technical skill is critical, the value of honest customer communication, and the ongoing challenge of maintaining passion while running a successful business.00:00 Garage Trouble Without License06:19 "Learning Through Experience"09:39 Truck Repairs and Industry Journey12:59 "Results Over Passion"15:55 "Passion and Honesty in Selling"17:05 "Transparent Auto Repair Process"20:52 "Morals Over Money"25:31 "Passing the Torch"26:24 "Plans for Business Continuity"29:31 "Failed Recruitment Due to Diploma"33:14 "Lessons on Hard Work"37:25 "Maximizing Growth Within Business"42:09 "Shifting Passion and Letting Go"45:17 "Work-Life Balance Struggles"46:32 "Guidance Counselor Tension Escalates"51:01 "Unexpected Apology on Facebook"

Welcome back to The Cashflow Project! In this episode, Marc Adams—strategy mentor, business exit planner, bestselling author, and cancer survivor—shares how a stage four diagnosis during the pandemic reshaped his mission from building companies to helping founders maximize business value and keep more wealth when they exit. Marc dives into strategies that help owner-led businesses increase valuation without additional spending, navigate the tax complexities of selling a company, and build a legacy that goes beyond profit. Drawing from his experience in real estate and his “Double and Keep It Blueprint,” he offers practical insights on creating impact while preparing for a successful exit. Whether you're scaling a business, planning a future sale, or looking for inspiration to take decisive action, this episode delivers powerful lessons on purpose, resilience, and building wealth with intention. [00:00] "Entrepreneurial Journey and Lessons" [03:35] "Private Equity Reflections and Cancer" [09:06] "Good News, Bad News at Hospital" [12:19] "Double Business Value Blueprint" [14:40] From Cancer to Business Success [18:24] "Navigating Business Growth Challenges" [19:41] "Global AI-Powered Business Solutions" [22:59] "Living with Purpose and Impact" [26:16] "Rethinking Education: Online Learning" [29:19] "Reflections on Redemption and Purpose" [32:37] Business Continuity and Legacy Planning [38:31] Start, Adjust, and Progress [40:46] "Comfort Breeds Apathy" [44:52] "Inspiring Journey with Mark Adams" [46:13] "Subscribe, Share, Take Action" Connect with Marc Adams! Website Website 2 LinkedIn Connect with The Cashflow Project! Website LinkedIn YouTube Facebook Instagram