Podcasts about business continuity

In this episode, Jeffrey discusses four ingredients for an awesome CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the difference between an asset and a configuration item (CI).Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses AI GovernanceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how leaders can evaluate projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how to help your service management organization become relevant againEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey encourages leaders not to treat AI projects like other technology projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey talks about the Service Management Leadership service offering of an assessmentEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Chris Gayne, owner of Dale County Diesel. Chris shares his unique journey from Army attack helicopter pilot to diesel shop owner, highlighting the importance of leadership and integrity in building his team. The conversation covers why prioritizing people and culture over technical skill is critical, the value of honest customer communication, and the ongoing challenge of maintaining passion while running a successful business.00:00 Garage Trouble Without License06:19 "Learning Through Experience"09:39 Truck Repairs and Industry Journey12:59 "Results Over Passion"15:55 "Passion and Honesty in Selling"17:05 "Transparent Auto Repair Process"20:52 "Morals Over Money"25:31 "Passing the Torch"26:24 "Plans for Business Continuity"29:31 "Failed Recruitment Due to Diploma"33:14 "Lessons on Hard Work"37:25 "Maximizing Growth Within Business"42:09 "Shifting Passion and Letting Go"45:17 "Work-Life Balance Struggles"46:32 "Guidance Counselor Tension Escalates"51:01 "Unexpected Apology on Facebook"

In this episode, Jeffrey discusses how to gain adoptionEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In deze aflevering van Techzine Talks bespreken we het complexe vraagstuk van cloud soevereiniteit. De discussie over DigiD, Microsoft 365 en overheidsdiensten die naar Amerikaanse hyperscalers overstappen, roept veel emoties op. Maar wat is er nu echt aan de hand?We brengen nuance aan in het debat over data-soevereiniteit versus business continuity. Kunnen Europese alternatieven zoals Proton, Nextcloud en Mistral AI echt concurreren met Amerikaanse spelers als AWS, Microsoft, Google Cloud, OpenAI en Claude? Wat zijn de praktische gevolgen en kosten van soevereine cloud-oplossingen? En hoe realistisch is volledige onafhankelijkheid van Amerikaanse technologie?Van Duitse soevereine oplossingen zoals Delos en StackIT tot de geopolitieke afhankelijkheid tussen Europa en Amerika, we bespreken wat wel en niet mogelijk is. Met concrete voorbeelden en kritische analyse van de huidige media-aandacht rondom dit onderwerp.Belangrijkste inzichten:• Verschil tussen data-soevereiniteit en business continuity• Waarom 100% soevereiniteit niet realistisch is• Europese alternatieven en hun beperkingen• Kosten van soevereine cloud-oplossingen• Praktische aanbevelingen voor organisaties• Geopolitieke overwegingen en afhankelijkheden• Waarom de discussie te emotioneel en polariserend isChapters:0:10 - Introductie soevereiniteit1:54 - DigiD en Microsoft 365 discussie3:40 - Geopolitieke overwegingen4:49 - Data-soevereiniteit versus business continuity9:26 - Europese alternatieven en investeringen9:49 - Soevereine cloud-oplossingen van hyperscalers23:01 - Praktische gevolgen en kosten van soevereiniteit50:51 - Conclusies en aanbevelingenKeywords: cloud soevereiniteit, data soevereiniteit, Microsoft 365, DigiD, AWS, Azure, Google Cloud, Europese alternatieven, hyperscalers, business continuity, geopolitiek, digital autonomie, Proton, Nextcloud, Mistral AI, Delos, StackIT, Cloud Act, overheidsdiensten

Welcome back to The Cashflow Project! In this episode, Marc Adams—strategy mentor, business exit planner, bestselling author, and cancer survivor—shares how a stage four diagnosis during the pandemic reshaped his mission from building companies to helping founders maximize business value and keep more wealth when they exit. Marc dives into strategies that help owner-led businesses increase valuation without additional spending, navigate the tax complexities of selling a company, and build a legacy that goes beyond profit. Drawing from his experience in real estate and his “Double and Keep It Blueprint,” he offers practical insights on creating impact while preparing for a successful exit. Whether you're scaling a business, planning a future sale, or looking for inspiration to take decisive action, this episode delivers powerful lessons on purpose, resilience, and building wealth with intention. [00:00] "Entrepreneurial Journey and Lessons" [03:35] "Private Equity Reflections and Cancer" [09:06] "Good News, Bad News at Hospital" [12:19] "Double Business Value Blueprint" [14:40] From Cancer to Business Success [18:24] "Navigating Business Growth Challenges" [19:41] "Global AI-Powered Business Solutions" [22:59] "Living with Purpose and Impact" [26:16] "Rethinking Education: Online Learning" [29:19] "Reflections on Redemption and Purpose" [32:37] Business Continuity and Legacy Planning [38:31] Start, Adjust, and Progress [40:46] "Comfort Breeds Apathy" [44:52] "Inspiring Journey with Mark Adams" [46:13] "Subscribe, Share, Take Action" Connect with Marc Adams! Website Website 2 LinkedIn Connect with The Cashflow Project! Website LinkedIn YouTube Facebook Instagram

In this episode, Jeffrey discusses the Service Management Office (SMO)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Jeff Steadman is joined by RSM colleagues Rich Servillas and Charles John to explore the critical intersection of identity access management, operational resilience, and disaster recovery. Rich, a director from the cyber response group, shares insights from the front lines of ransomware and cloud intrusions, while Chuck, director of operational resilience, discusses the importance of business continuity planning. The conversation covers the true impact of security incidents on brand reputation and operations, the necessity of out-of-band communication, and why identity is often the first thing challenged and the last thing trusted during a crisis. The guests also provide practical advice for IAM professionals on reducing blast radius through standing privilege reduction and robust logging.Connect with Rich: https://www.linkedin.com/in/richard-servillas-041a0551/Connect with Chuck: https://www.linkedin.com/in/chuckjohn/Connect with us on LinkedIn:Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/Visit the show on the web at http://idacpodcast.comTimestamps:00:00:00 - Introduction and 2026 conference outlook00:01:44 - Introducing guests Rich and Chuck from RSM00:03:56 - Defining operational resilience and business continuity00:06:22 - When and how to start the planning process00:09:55 - Chuck's background in public health and emergency management00:12:44 - The broad impact of incidents on brand and operations00:16:45 - Key elements every recovery plan must include00:19:14 - Defining incident severity and matrixes00:21:52 - Identity as the new perimeter and its operational dependencies00:24:57 - Why hackers log in rather than break in00:26:46 - The first hours of a cyber incident response00:29:35 - Current threat trends and the role of AI00:31:29 - Updating plans through post-action debriefs00:34:31 - Cyber insurance gaps and contractual SLAs00:40:24 - Advice for identity professionals on reducing blast radius00:46:10 - Personal milestones and looking forward to 2026Keywords:IDAC, Identity at the Center, Jeff Steadman, Jim McDonald, IAM, Cybersecurity, Business Continuity, Disaster Recovery, Operational Resilience, RSM, Incident Response, Ransomware, Cyber Insurance, Identity Governance

In this episode, Jeffrey discusses data-based decisionsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the Service Management Office (SMO)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses service deliveryEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Send us a textCheck us out at:  https://www.cisspcybertraining.com/Get access to 360 FREE CISSP Questions:  https://www.cisspcybertraining.com/offers/dzHKVcDB/checkoutGet access to my FREE CISSP Self-Study Essentials Videos:  https://www.cisspcybertraining.com/offers/KzBKKouvA quiet identity revolution is underway, and it's not about people. CrowdStrike's move to acquire Signal shines a light on the fastest‑growing attack surface in modern environments: non‑human identities. From AI agents and APIs to service and machine accounts, these credentials outnumber employees, hold powerful permissions, and often live outside traditional IAM hygiene. We unpack why this matters now, how it reshapes identity security strategy, and what it means for your Business Impact Analysis and continuity planning.We walk through a clear, exam‑ready BIA flow that translates risk into action. You'll learn how to frame impact categories, build time‑based escalation paths, and set realistic RTO, RPO, and maximum tolerable downtime in partnership with the business. We dig into prioritization drivers—safety of life, legal mandates, revenue exposure, and customer obligations—and show how to avoid the trap of “non‑essential” processes that quietly block recovery. Along the way, we map threats, vulnerabilities, and controls, then score risk with likelihood and impact using real sources like historical incidents and threat intelligence.From there, we get practical: process workarounds, technology redundancy, workforce continuity, and supply chain resilience with alternate vendors and stockpiles. We compare hot, warm, and cold sites to cloud‑based recovery, and we stress selection criteria like cost, risk tolerance, and whether strategies actually hit your recovery targets. Finally, we cover governance and communication: executive approvals, confidentiality of plans, testing from tabletop to full interruption, vital records protection, and smooth transitions from life safety to business operations. The throughline is simple and powerful: business impact drives recovery priorities, not technology. Subscribe, share with a teammate who owns service accounts, and leave a quick review to help others find the show.Gain exclusive access to 360 FREE CISSP Practice Questions at FreeCISSPQuestions.com and have them delivered directly to your inbox! Don't miss this valuable opportunity to strengthen your CISSP exam preparation and boost your chances of certification success. Join now and start your journey toward CISSP mastery today!

Treat parental leave like the business continuity issue that it is: This is the mindset of Tiffany Stevenson, Chief People Officer at The RealReal and formerly WeightWatchers, who is also a new member of Parentaly's CHRO Advisory Board. Tune in to hear what she sees companies get wrong about parental leave, why she thinks it's a solvable challenge, and how CFOs, ERGs and people leaders can play a more strategic role in getting it right.Connect with us on LinkedIn: Parentaly | Allison Whalen | Jenna VassalloLearn more about our parental leave programs: How We Help | Contact UsKeep in touch with Parentaly: Podcast newsletter | Monthly newsletter

In this episode, Jeffrey discusses one method to improving your CMDBEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how to evaluate competing initiativesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Send us a textCheck us out at:  https://www.cisspcybertraining.com/Get access to 360 FREE CISSP Questions:  https://www.cisspcybertraining.com/offers/dzHKVcDB/checkoutGet access to my FREE CISSP Self-Study Essentials Videos:  https://www.cisspcybertraining.com/offers/KzBKKouvStart with the reality check: today's AI-enabled businesses face nine fast-evolving risks—data poisoning, model tampering, tool poisoning, prompt injection, adversarial inputs, model theft, model inversion, supply chain exposures, and jailbreak techniques. We break each one down in plain terms to show how attackers manipulate training data, models, and the pipelines around them, then connect those threats to the operational stakes leaders care about: safety, brand, legal exposure, and customer trust.From there, we shift gears into a practical continuity blueprint. We clarify the difference between BCM, BCP, and DRP—governance, process continuity, and tech recovery—so you can prioritize business outcomes before buying tools. You'll hear a clear approach for scoping by criticality, setting a planning horizon for short disruptions and long outages, and aligning with enterprise risk management so recovery targets match risk appetite and mission. We also walk through organizational analysis, stakeholder roles, and the often-missed step of mapping upstream suppliers and downstream distributors alongside cloud, SaaS, and utilities.The middle third focuses on execution. We outline how to build the BCP team with real decision authority, ensure succession and time-zone coverage, and run tabletops that expose single points of failure—like that forgotten server in a closet or a license that blocks failover. Then we cover resource planning across people, technology, facilities, vendors, and funding, including emergency spend, insurance alignment, and utility commitments for alternate sites. We close with regulatory expectations, SLAs, and the need for documented testing and continuous improvement so audits and real incidents both go better.If you found this helpful, subscribe, leave a quick review, and share it with a teammate who owns risk, compliance, or operations. Your support helps more CISSP candidates and security leaders build resilience that actually works when it counts.Gain exclusive access to 360 FREE CISSP Practice Questions at FreeCISSPQuestions.com and have them delivered directly to your inbox! Don't miss this valuable opportunity to strengthen your CISSP exam preparation and boost your chances of certification success. Join now and start your journey toward CISSP mastery today!

In this episode, Jeffrey discusses the need to get closer to the issue in order to understandEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses trusting data.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how to incorporate AIEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how we need to adapt given our increasing reliance on technologyEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the need to match our service delivery to our maturityEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the value of expertiseEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Thanks to our Partners, Shop Boss and AppFueledMost shop owners avoid tough conversations until it's too late. But what happens when life throws you something completely unexpected, like the sudden loss of a loved one or a health scare that takes you out of your business?In this powerful, heartfelt conversation between Darrin and Ginger Barney (Elite), and Brian and Kim Walker (Shop Marketing Pros), these industry leaders open up about the real-life wake-up calls that forced them to prepare for the unthinkable. From losing parents to near-miss tragedies, they share the emotional and logistical side of what happens when you're not ready, personally or professionally.They talk about wills, SOPs, key person insurance, and yes, those “if I die” videos nobody wants to think about but everyone needs. More importantly, they cover what it means to love your team, your clients, and your family enough to take action before the worst happens.This isn't about fear. It's about leadership. It's about responsibility. And it's about love.

In this episode, Jeffrey discusses the need to do the small things - like decommissioning - well. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the topic of centralized versus decentralized service managementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode of Alliance Insights, Tyler Jensen, President of Top Performance Group, breaks down the powerful ways business owners can use life insurance to protect their companies, employees, and long-term legacy. From key person insurance and buy-sell agreements to cash value accumulation, loan collateralization, and executive bonus plans, Tyler explains how life insurance becomes a strategic financial tool, not just personal protection. Through real-world stories and step-by-step examples, you'll learn how life insurance supports business continuity, safeguards revenue, funds succession plans, retains top talent, and strengthens financial stability. Whether you advise business owners or run a company yourself, this session gives you the clarity and confidence to use life insurance as a powerful planning resource. Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

In this episode, Jeffrey discusses the difference between a chef and a baker.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the need for Knowledge ManagementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey encourages leaders to examine what they incentivize because that is what they will receive.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how leaders should seek outcomes, not activities.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses AI and AI governance.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the Service Management Office (SMO)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey shares two aspects to execute before implementing your next tool.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey continues series on the CMDB, discussing servicesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Deb Krier on Leading During Cancer Treatment (The Price and Value Journey, Episode 152) When the leader is in treatment, the business still needs direction. On this episode of The Price and Value Journey, host John Ray welcomes Deb Krier, entrepreneur, cancer advocate, host of The Business Power Hour, and founder of TryingNotToDie.LIVE. Drawing on more […]

In this episode, Jeffrey encourages leaders to consider two unspoken critical success factors for their next initiative.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey continues his series on the CMDB, discussing ongoing governanceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

⬥GUEST⬥Andrew Morgan, Chief Information Security Officer | On LinkedIn: https://www.linkedin.com/in/andrewmorgancism/⬥HOST⬥Host: Sean Martin, Co-Founder at ITSPmagazine and Host of Redefining CyberSecurity Podcast | On LinkedIn: https://www.linkedin.com/in/imsmartin/ | Website: https://www.seanmartin.com⬥EPISODE NOTES⬥The cybersecurity community has long recognized an uncomfortable truth: the gap between well-resourced enterprises and underfunded organizations keeps widening. This divide isn't just about money; it's about survivability. When a small business, school, or healthcare provider is hit with a major breach, the likelihood of permanent closure is exponentially higher than for a large enterprise.As host of the Redefining CyberSecurity Podcast, I've seen this imbalance repeatedly — and the conversation with Andrew Morgan underscores why it persists and what can be done about it.The Problem: Structural ImbalanceLarge enterprises operate with defined budgets, mature governance, and integrated security operations centers. They can afford redundancy, talent, and tooling. Meanwhile, small and mid-sized organizations are often left with fragmented controls, minimal staff, and reliance on external vendors or managed providers.The result is a “have and have not” world. The “haves” can detect, contain, and recover. The “have nots” often cannot. When they are compromised, the impact isn't just reputational — it can mean financial collapse or service disruption that directly affects communities.The Hidden Costs of ComplexityEven when smaller organizations invest in technology, they often fall into the trap of overtooling without strategy. Multiple, overlapping systems create noise, false confidence, and operational fatigue. Morgan describes this as a symptom of viewing cybersecurity as a subset of IT rather than as a business enabler.Simplification is key. A rationalized platform approach — even if not best-of-breed — can deliver better visibility and sustainability than a patchwork of disconnected tools. The goal should not be perfection; it should be proportionate protection aligned with business risk.The Solution: Culture, Collaboration, and ContinuityCyber resilience starts with people and culture. As Morgan puts it, programs must be driven by culture, informed by risk, and delivered through people, process, and technology. Security can't succeed in isolation from the organization's purpose or its people.The Australian CISO Tribe provides a real-world model for collaboration. Its members share threat intelligence, peer validation, and practical experiences — a living example of collective defense in action. Whether formalized or ad-hoc, these networks give security leaders context, community, and shared strength.Getting Back to BasicsPractical resilience isn't glamorous. It's about getting the basics right — consistent patching, logging, phishing-resistant authentication, verified backups, and tested recovery plans. It's about ensuring that, if everything fails, you can still get back up.When security becomes a business-as-usual practice rather than a project, organizations begin to move from reactive defense to proactive resilience.The TakeawayBridging the cybersecurity divide doesn't require endless budgets. It requires prioritization, simplification, and partnership. The “have nots” may never mirror enterprise scale, but they can adopt enterprise discipline — and that can make all the difference between temporary disruption and permanent failure.⬥RESOURCES⬥Inspiring Post: https://www.linkedin.com/posts/andrewmorgancism_last-night-i-was-fortunate-enough-to-spend-activity-7383972144507994112-V3Zr/⬥ADDITIONAL INFORMATION⬥✨ More Redefining CyberSecurity Podcast: 

In this episode, Jeffrey discusses the topic of risk and how we must learn to acknowledge and accept or mitigate the risk.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Zero Trust isn't just about defense - it's about unlocking new capabilities across even the most legacy-heavy federal systems. When agencies move to a Zero Trust Architecture, the benefits go far beyond stronger cybersecurity. Integrating decades-old systems into a Zero Trust framework can actually centralize data, create consistency, and open new paths to modernization. This week on Feds At the Edge, Sean Phuphanich, Principal Technologist at AWS, explains how synthetic data can safely demonstrate cloud scalability in non-production environments, while Richard Breakiron, Senior Director, Strategic Initiatives, Americas Public Sector, Commvault, offers candid insight into why no single vendor has all the answers. His advice? Collaborate across agencies to tap into shared experience and proven solutions. Tune in on your favorite podcast today as we explore how Zero Trust can be both a security strategy and a powerful engine for modernization across government. Plus, learn about a free AWS assessment tool that can help your agency gauge its Zero Trust maturity and chart a clear path forward.

In this episode, Jeffrey continues his series on the CMDB, gaining stakeholder adoptionEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

From Zocdoc to Cascade, COO Anna Elwood breaks down the systems, rhythms, and AI tools that turn chaos into execution. In this episode of Between Two COOs, Michael sits down with Anna Elwood, COO of Cascade, the strategy-execution platform helping companies turn plans into results.Anna shares how she evolved from Broadway actor to operator, scaling companies like Zocdoc, Knotel, and Teachable before joining Cascade to build the muscle of strategy execution. She explains how to create an “operating rhythm” that keeps teams aligned across time zones, the tension between governance and red tape, and how Cascade helps leaders link vision to measurable execution.The conversation dives deep into AI's role in operations, the future of hybrid work, and what it takes to move from chaos to clarity in a global startup. Anna's storytelling — especially her account of leading through Superstorm Sandy — highlights what real-time operational leadership looks like when everything goes sideways. Timestamps00:00 – Intro & sponsor01:00 – The chaos of Superstorm Sandy02:00 – Anna's journey: from theater to tech06:00 – The making of a generalist10:00 – Joining Cascade and fixing retention11:00 – Creating a “working rhythm”14:00 – Governance vs. red tape17:00 – The 5 pillars of strategic maturity19:00 – Turning strategy into execution24:00 – How Cascade uses AI internally28:00 – OKRs, KPIs, and strategy frameworks33:00 – Who owns strategy?36:00 – Rebuilding a business overnight43:00 – Closing thoughts Between Two COO's - https://betweentwocoos.com Episode Website - https://betweentwocoos.com/anna-elwood-coo-cascadeAnna Elwood on LinkedIn - https://www.linkedin.com/in/annaelwoodMichael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514 

In this episode, Jeffrey encourages leaders to learn how to make decisions with imperfect and flawed data.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

During this episode, Dr. Andrea Limbago, SVP of Applied AI at Interos, joins Santosh to discuss the evolving landscape of supply chain risk management. The conversation explores the intersection of AI, cybersecurity, and geopolitics, highlighting recent high-profile supply chain disruptions and the growing complexity of global risks. Key topics include the importance of multi-source redundancy over single-source suppliers, the need to detect current risks while building predictive capabilities for the future, and the value of continuous verification of suppliers. Listeners will gain practical insights on how organizations can build resilience, leverage technology, and foster collaboration to better prepare for and respond to supply chain threats. You won't want to miss this great conversation.Highlights from their conversation include:Previewing Today's Topic and interos.ai (0:51)Andrea Background and Career Path (3:00)Defining Applied AI and Its Role in Supply Chain (4:19)Major Supply Chain Disruptions and Geopolitical Risks (6:06)Are We More at Risk for Future Supply Chain Attacks? (9:14)Leading Indicators and Data Challenges in Supply Chain (10:52)Supplier Visibility and Risk Tolerance Strategies (13:24)Simulation and Scenario Planning for Supply Chain Resilience (16:20)Cyber-Physical Weak Spots in Supply Chains (18:10)Hardening Supplier Processes and Cybersecurity Collaboration (20:55)Business Continuity and Employee Transitions (22:29)Quantifying and Managing Supply Chain Resilience (23:34)Rapid-Fire “This or That” Segment and Key Takeaways (24:50)Final Thoughts and Episode Wrap-Up (26:21)Dynamo is a VC firm led by supply chain and mobility specialists that focus on seed-stage, enterprise startups.Find out more at: https://www.dynamo.vc/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.