Podcasts about Citizens Bank

Think all great salespeople are born talkers with years of experience? Think again. Matt Poepsel chats with Jim Speredelozzi, who flips the traditional sales script on its head. Jim shares how he went from 90-day quitters to building a thriving 150-person sales team, all by focusing on mindset, process, and hiring based on who people are, not just what they've done. You'll hear how he uses science to build strong sales teams, why being a "business therapist" might be your ultimate sales superpower, and what every new sales manager needs to know before stepping into leadership. Whether you're scaling a team or rethinking how you coach your people, Jim's practical, people-first wisdom is guaranteed to leave a mark. From Our Sponsor: The Predictive Index (PI) is an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. More than 60 years of proven science, software, and a curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, foster engagement, and inspire greatness in their people anywhere in the world. More than 10,000 clients and 480+ partners use PI—including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni Hotels—across 90+ countries. Learn more at predictiveindex.com.   Additional Resources: Listen to the original episode on Lead the People Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Sales is a teachable skill, not innate talent. Hire for behavior and mindset, not experience. Mindset determines long-term sales success. Great sellers often become great leaders. One-on-ones are sacred for employee development.  

Send us a textNew York Times bestselling author Ryan Holiday returns to From the Green Notebook for his third conversation with Joe—this time diving into the themes of his latest and final book in the Stoic Virtues series, Wisdom Takes Work. In this wide-ranging conversation, Ryan and Joe discuss the importance of curiosity, humility, and deep reflection in a world where shortcuts and surface-level thinking often dominate. They explore how writing, reading, and journaling serve as tools for developing wisdom—and how, for both leaders and creators, clarity of thought begins with clarity on paper.Listeners will gain insights into Ryan's approach to writing books, the power of writing as intellectual accountability, and what he's learned from studying figures like Montaigne, Lincoln, and even Elon Musk. Along the way, Ryan opens up about his own evolution as a writer, the dangers of intellectual arrogance, and why the pursuit of wisdom is a lifelong endeavor.In this episode, Joe and Ryan explore:Why wisdom isn't something you have but something you earn through continuous effortHow writing forces clarity, accountability, and humility in thinkingThe danger of “bad bricks” in our belief systems—and how to guard against misinformationWhy note-taking and reflection are a form of “time travel” that benefit your future selfHow curiosity and skepticism help protect us from manipulation in an AI-driven worldThe difference between intelligence and wisdom—and why power without self-awareness can be destructiveWhy Ben Franklin remains a model of intellectual and social intelligenceWhether you're leading a team, writing your next book, or simply trying to think more clearly, this episode offers a masterclass in slowing down, asking better questions, and doing the hard work of becoming wiser.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

In This Episode Many bank leaders are currently grappling with the same paradox: despite having access to more data than ever, it's increasingly difficult to discern what truly matters. Budgets are tight, initiatives are piling up, and the market sends conflicting signals, all while the imperative to remain relevant to customers persists. Breaking Banks did a show on VUCA (volatility, uncertainty, complexity, and ambiguity) three weeks ago (if you missed it, take a listen when you get a chance!). When there's VUCA, the natural inclination is to add more—more dashboards, more projects, more committees—yet this rarely leads to clarity. This episode of Breaking Banks features Catherine Lynch from Citizens Bank and Greg Palmer, host of sister podcast Finovate. They discuss the importance of human-centered innovation. Catherine Lynch leads digital experience and human-centered design at Citizens, a super-regional bank with approximately 1,000 branches primarily in the Northeast and $220 billion in assets. With over 20 years in banking and prior experience at Accenture and various tech startups, Catherine has dedicated her career to leveraging technology to solve customer problems. At Citizens, she focuses on digital channel strategy and experience design for a diverse customer base, including consumers, commercial clients, and wealth management customers. Catherine explains that all banking clients share three fundamental needs: seeing their money, moving their money, and protecting their money. However, these needs have evolved as people navigate cognitive overload, economic stress, and reduced community connections, leading to a demand for simpler and easier banking experiences. To meet these changing expectations, Citizens employs a human-centered design approach, placing customer needs at the core of their problem-solving process through empathy, collaboration, iteration, and testing. Their innovation lab, part of Green Pixel Studios, enables them to observe customer interactions and rapidly develop solutions for pain points. With its human centered focus and work building the right kind of innovative community, the future looks bright for Citizens Bank as it continues to deliver exceptional customer experiences and help customers navigate today's information overload. Listen now to learn more!

Send us a textThis is the longest episode ever of From the Green Notebook—and for good reason. Joe brings you a special LANDEURO Talks edition of the podcast, recorded at AUSA's inaugural LANDEURO conference in Germany back in July.While at LANDEURO, Joe participated in both the Generation Next Forum and the Leadership Forum, hosted by the AUSA Center for Leadership. These gatherings were designed to educate, inspire, and connect leaders across the Army, NATO, and European partners. During the conference, Joe also caught up with three impressive leaders for one-on-one conversations about community, leadership, and the pivotal moments that shape a career.In this episode, Joe highlights three powerful conversations with leaders whose stories capture the spirit of growth and connection at the heart of LANDEURO.LTG (Ret.) Leslie Smith on how losing his father as a child shaped his life, and how the “village” of family and community taught him the importance of the people we surround ourselves with.CSM Phil Blaisdell (44: 06), whose decades of service provide timeless lessons on leadership from the perspective of a noncommissioned officer.Sarah Draper (01:26), former Army officer and retired FBI Special Agent, who joins Joe for a fireside chat about career turning points, resilience, and leading through transition.Together, these stories remind us that leadership is not about titles or positions—it's about people, connection, and the communities that shape us.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

As our regular podcast listeners know, we ordinarily release a new regular podcast show once each week on Thursday. On a very few occasions, we have released a special extra podcast show during the same week. We have only done that when a development occurs which we feel is of extraordinary importance and time sensitive. On September 22, the United States Court of Appeals for the First Circuit issued its unanimous opinion in Conti v. Citizens Bank, N.A. in which it held, in the context of a motion to dismiss a putative class action alleging that the Bank failed to pay interest on mortgage escrow accounts in violation of a Rhode Island statute which requires the payment of interest on mortgage escrow accounts, that the National Bank Act does not preempt the Rhode Island statute. The Bank had argued that the National Bank Act preempts the Rhode Island statute and that, as such, it was not required to pay any interest on mortgage escrow accounts. The District Court had also held that such Rhode Island statute was preempted. See our recently published blog about The First Circuit Opinion in Conti.  While the Conti case involves the narrow question described above, the implications of the opinion are sweeping in nature and will require national banks to comply with a vast litany of state consumer protection laws throughout the country which may no longer be preempted by the National Bank Act. Since 2004, the OCC has had a regulation which expressly purports to preempt state statutes, like the Rhode Island statute, which requires the payment of interest on mortgage escrow accounts That same regulation purports to preempt most categories of other state consumer protection laws. Most national banks have been reasonably relying on the OCC preemption regulations and have not complied with most state consumer protection laws. The Conti opinion implicitly concludes that the OCC preemption regulations are invalid.   During our podcast show, we explain the history of the Conti case and the holding and reasoning of the First Circuit. We also discuss the Cantero opinion in the Supreme Court which led to the First Circuit opinion and similar cases in the Second and Ninth Circuits dealing with the same preemption issues. Most importantly, we will explain how we are helping national banks comply with state laws that are probably not preempted by the National Bank Act. Alan Kaplinsky, the founder and practice leader of the Consumer Financial Services Group, hosted the webinar. He was joined by Joseph Schuster and Ron Vaske, partners in the Group who focus their practices in part on National Bank Act Preemption.

What happens when a startup founder discovers that leading people is a completely different job than building products?

Send us a textDr. Galena Rhoades, coauthor of Fighting For Your Marriage, returns to From the Green Notebook to talk with Joe about the strain that deployments, training, and time apart place on military marriages—and how couples can stay connected through it.Drawing on years of research and her work helping couples strengthen relationships, Galena explains why separation creates unique challenges, how communication often falls into “just logistics,” and what it takes to keep connection alive across distance. Together, she and Joe unpack lessons that every military family can use—lessons Joe wishes he had known during the nearly five years he spent away from home over his career.In this episode, Joe and Galena explore:How to keep communication from becoming only about schedules and logisticsWhy friendship talk, support talk, and even conflict talk are essential during separationThe “alternate universe” of deployment, and how to bridge that gap with your partner at homeThe emotional boundaries that can erode if couples aren't intentional about protecting themWhy reintegration isn't about picking up where you left off, but about building a new relationship on the same foundationWhether you're facing your first deployment or your fifth, these insights will help you and your partner navigate the hard parts of separation and come back together with greater strength and understanding.Galena K. Rhoades, Ph.D., is a research professor and the director of the Institute for Relationship Science in the Department of Psychology at the University of Denver. Her research focuses on romantic relationship formation processes, such as dating and living together, and predictors of relationship success. She also conducts studies on the effectiveness of relationship interventions offered by community organizations across the United States. She has more than 140 publications in these areas. Dr. Rhoades founded a nonprofit in Denver called Thriving Families. This organization offers MotherWise, a relationship education program for women during pregnancy and postpartum, as well as mental health services for families. Dr. Rhoades is also a practicing clinical psychologist. In her private practice, she primarily sees couples and families.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

Citizens Bank's Head of Talent Acquisition Strategy & Services, Kristin McMillen joins the Hiring Excellence podcast to unpack a company-wide shift to skills-first hiring. We dig into their “hiring blueprint,” the move from IQ/EQ to LQ (learning quotient), and evolving recruiters into talent advisors. Hear how they handle 25k interviews to make 5k hires, keep candidate NPS in the high 70s, and use AI plus process design to drive consistency, speed, and better business outcomes.

Episode 204 of The Hitstreak, a podcast where we talk about anything and everything!  This week we are joined by the Chief Operating/Credit Officer at Citizens Savings Bank & Trust Company & the Founder of The Hammonds Group, Corey Hammonds!Episode in a Glance:In this episode of The Hitstreak, I get to sit down with Corey Hammonds, Chief Operating and Credit Officer at Citizens Bank and Trust, discussing the importance of banking relationships, financial literacy, and the impact of community banking. We explore Corey's journey in the banking and real estate sectors, emphasizing the significance of understanding one's financial needs and the value of investing in real estate. The episode also touches on the evolution of banking, the importance of trust, and the need for financial education in today's society.Key Points:- Understanding your banking needs is crucial for success.- Building relationships in banking can open doors to opportunities.- Financial dignity is essential for empowering communities.- Investing in real estate is a key strategy for wealth building.- Teaching financial literacy to the next generation is vital.- Trust is a fundamental aspect of banking relationships.- The fundamentals of banking have remained consistent over time.- Access to financial information is more important than ever.About our guest: Corey Hammonds is a Nashville native, visionary banking executive, and real estate entrepreneur who played a pivotal role in revitalizing Citizens Bank, the oldest African American-owned bank in the U.S. With a strong background in real estate development, investment, and asset management, he also leads The Hammonds Group, a full-service firm providing brokerage, appraisal, property management, and consulting services. Corey is recognized for bridging capital access with community needs, driving initiatives in urban redevelopment, affordable housing, and minority wealth-building. His leadership, grounded in collaboration and integrity, continues to expand opportunities and shape sustainable economic inclusion for underserved communities.Follow and contact:Instagram: @hammondsrealestate | @citizensbank1904www.bankcbn.com | www.TheHammondsGroup.comSubscribe to Nick's top-rated podcast The Hitstreak on Youtube: ⁠https://www.youtube.com/NickHite⁠rFollow and Rate us on Spotify: ⁠https://spotify.com/NickHiter⁠Follow and Rate us on Apple Podcast: ⁠https://podcasts.apple.com/NickHiter⁠Follow and Rate us on iHeartRadio: ⁠https://www.iheart.com/NickHiter

Send us a textIn this special Notebook Notes episode, Joe sits down with Sergeant Major Urzua and Sergeant Major Brady to discuss the Army Directive 2025-18, with a guest appearance from Sergeant Major of the Army Michael Weimer.The intent behind the new Army directive and what it means for Soldiers and leadersWhy appearance reflects discipline, professionalism, and Army valuesHow commanders and NCOs are empowered to enforce standardsClarifications on what's included—and not included—in this directiveTimelines for implementationBroader leadership insights from SMA Weimer on professionalism, trust, and readinessWhy SMA Weimer doesn't wear Army PT shorts (for now)Click here to read AD 2025-18 so you can stay informed. A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

NY Marxist AG Tish James has found herself in another new scam. Mortgage records indicate that she committed mortgage fraud on a $200,000 “Credit Line Mortgage” with Citizens Bank in 2021. The Supreme Court Bats Down Biden Judge, Allows Trump to Resume Sweeping Immigration Raids – Sotomayor Fumes. Scott Bessent issuing a smackdown to Kristen Welker over the weekend - proving the MSM and dems know nothing about the economy!Sponsor:My PillowWww.MyPillow.com/johnSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

NY Marxist AG Tish James has found herself in another new scam. Mortgage records indicate that she committed mortgage fraud on a $200,000 “Credit Line Mortgage” with Citizens Bank in 2021. The Supreme Court Bats Down Biden Judge, Allows Trump to Resume Sweeping Immigration Raids – Sotomayor Fumes. Scott Bessent issuing a smackdown to Kristen Welker over the weekend - proving the MSM and dems know nothing about the economy!Sponsor:My PillowWww.MyPillow.com/johnSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us a textAuthor and researcher Dr. Colin Fisher joins Joe to unpack the invisible forces that shape teams—and why leaders ignore them at their own risk.From his book The Collective Edge: Unlocking the Secret Power of Groups Dr. Fisher shows how group dynamics are always at play, whether in a locker room, a boardroom, or on the battlefield. Together, he and Joe explore why the myth of the lone genius persists, why synergy is real but rare, and how leaders can deliberately build trust, structure, and norms that drive high-performing teams.In this episode, Joe and Colin explore:Why the Sorting Hat—not Voldemort—might be the real villain of Harry PotterHow the “lone genius” narrative hides the reality of collaboration behind breakthroughsWhat synergy really means and why structure—not speeches—is the leader's most powerful toolThe difference between relational trust and task-based trust, and why the latter makes teams excelHow group norms emerge, and why they can drive both excellence and dysfunctionWhy psychological safety is about the freedom to disagree, not surface-level harmonyHow power changes leaders' relationships with others—and why who you surround yourself with mattersWhether you're leading a squad, running a company, or just trying to understand the groups you're part of, this episode will change how you see teamwork—and give you tools to lead with intention.Since his days as a professional jazz trumpet player, Dr. Colin M. Fisher has been fascinated by group dynamics. As Associate Professor of Organizations and Innovation at University College London's School of Management, Colin's research has uncovered the hidden processes of helping groups and teams in situations requiring creativity, improvisation, and complex decision-making. He has written about group dynamics for both popular science and management audiences, and his work has been profiled in prominent media outlets such as BBC, Forbes, NPR, and The Times. Originally from Redmond, Washington, he now lives in North London with his wife and two children.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

In this episode of “Lead the People,” host Matt Poepsel welcomes AmberLyn Bryant, People & Culture Director at Keyrenter Denver, to explore how behavioral insights and intentional culture-building elevate employee experiences. Drawing from her own evolution through toxic to thriving workplaces, AmberLyn shares how data-driven tools like the Predictive Index are transforming how teams communicate, onboard, and grow. Learn how a personalized approach to leadership and employee reviews is not just a “nice to have,” but a strategic advantage for scaling organizations. This episode is a roadmap for HR professionals and people-first leaders who want to turn culture into a catalyst for performance.   From Our Sponsor: The Predictive Index (PI) is an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. More than 60 years of proven science, software, and a curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, foster engagement, and inspire greatness in their people anywhere in the world. More than 10,000 clients and 480+ partners use PI—including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni Hotels—across 90+ countries. Learn more at predictiveindex.com.   Additional Resources: Listen to the original episode on Lead the People Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Self-awareness tools accelerate personal and team growth. Scalable culture needs personalized, structured systems. Quarterly reviews drive alignment and reduce bias. Behavioral data enables tailored leadership. Strong HR-business partnerships fuel better outcomes.

Send us a textMilitary strategist and author George M. Dougherty joins Joe to unpack how robotics, AI, and precision weaponry are reshaping the future of warfare—and what history can teach us about navigating this transformation.From his book Beast in the Machine, George traces the roots of military robotics back over a century and shows how concepts like remote-controlled systems and autonomous weapons aren't new at all—they've simply advanced with technology. Together, he and Joe explore the implications of universal precision, weapon–target asymmetry, and what it means for maneuver warfare in an era where small drones can neutralize tanks.In this episode, Joe and George explore:Why today's robotics and AI revolution mirrors the onset of mechanization in World War IHow “universal precision” is disrupting maneuver warfare and creating a new no man's landThe concept of weapon–target asymmetry: why cheap drones can outmatch billion-dollar platformsThe role of networks, ISR, and electromagnetic warfare in shaping the kill chainHistorical lessons—from Tesla's 1898 robot to Kursk's remote-controlled vehicles—that frame today's challengesThe ethical and societal stakes of democratizing lethal technologyWhy leaders must avoid over-empowering AI and remain smarter than the algorithms they useWhether you're a junior officer rethinking tactics or a senior strategist wrestling with AI's role in warfare, this episode offers a sobering yet hopeful look at how leaders can outthink adversaries and shape the future fight.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. Red Threadx is a team of industry leaders and veterans. As a follow-on to the conversation, Joe Byerly will join George Dougherty and a panel of experts at the Red Thread House during the AUSA Annual Meeting in Washington, D.C. on 14 October 2025. The invitation-only event will explore Beast in the Machine and the ethics of killing in war, alongside critical topics such as artificial intelligence, contested logistics, layered protection, and 21st-century command and control. To learn more about attending, contact info@theredthreadx.com

In light of all the unknowns surrounding AI and its ascendancy, questions of human talent have taken on more currency and urgency than ever before. In this episode, Susan LaMonica, Chief Human Resources Officer at Citizens Bank, talks about how financial institutions can recognize the deeper needs of their team members and create a winning formula based on workplace culture, commitments to learning and addressing the human needs of all those who make success possible.

Send us a textArmy officer and Harvard-trained scholar Laura Weimer joins Joe to unpack leader identity—how it's formed, why it matters, and what happens when we never stop to question it.From leading Soldiers in the field to earning a PhD in organizational behavior at Harvard Business School, Laura has navigated both the operational Army and academia. Along the way, she's learned that one of the most important questions a leader can ask is: Do I want to do this job—or do I just want to be selected for it?In this candid conversation, Laura and Joe explore how ego, purpose, and values shape career decisions. They share how small changes—like moving one swim lane over—can dramatically improve fit and fulfillment, and why leaders must help their subordinates figure this out before life forces the question.In this episode, we explore:Why separating ego from purpose is critical in career decision-makingThe “swim lane” approach to finding a better fit without leaving the ArmyHow coaching and reflection can clarify your leader identityPractical exercises for uncovering your values and reframing your workWhy helping others find the right role strengthens the whole organizationWhether you're a junior leader at a crossroads or a senior officer mentoring the next generation, this episode offers tools and hard-earned wisdom for building a leader identity that lasts beyond any rank or title.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

The importance of human-centered innovation – one banker's thoughts on building the right kind of innovative community. Detailed Summary: In this Finovate podcast, Greg Palmer interviews Catherine Lynch, who leads digital experience and human-centered design at Citizens, a super-regional bank with approximately 1,000 branches primarily in the Northeast and $220 billion in assets. With over 20 years in banking and previous experience at Accenture and tech startups, Lynch has built her career around leveraging technology to solve customer problems. At Citizens, she focuses on digital channel strategy and experience design for a diverse customer base that includes consumers, commercial clients, and wealth management customers. Lynch explains that regardless of customer type, banking clients have three fundamental needs: seeing their money, moving their money, and protecting their money. She notes that customer needs have evolved as people face cognitive overload, economic stress, and reduced community connections, creating demand for simpler, easier banking experiences. To meet these changing expectations, Citizens employs a human-centered design approach, putting customer needs at the center of their problem-solving process through empathy, collaboration, iteration, and testing. Their innovation lab, part of Green Pixel Studios, allows them to observe customers interacting with their services and quickly develop solutions to address pain points. Looking toward the future, Lynch emphasizes the importance of partnerships with fintech companies, which focus on specific customer problems that Citizens might not have the resources to explore independently. She highlights their involvement with Mass Fintech Hub, which connects financial institutions with academia, startups, and government to address industry challenges collaboratively. By maintaining these connections and leveraging evolving capabilities, Citizens aims to deliver exceptional customer experiences while addressing the information overload many customers face today. More info: Citizens Bank: https://www.citizensbank.com/ ; https://www.linkedin.com/company/citizens-bank/ Catherine Lynch: https://www.linkedin.com/in/catherine-lynch-42678510/ Greg Palmer: https://www.linkedin.com/in/gregbpalmer/ Finovate: https://www.finovate.com; https://www.linkedin.com/company/finovate-conference-series/ #Finovate #podcast #fintechpodcast #financialservices #bankingInnovation #fintech #fintechpartnerships #digitaltransformation #AI #innovation #startup #banking

Ken Vrana is a Senior Director at Western Alliance's Juris Banking Group. He specializes in crafting customized capital solutions for law firms, alternative legal service providers, and legal tech companies. With a deep expertise in complex banking relationships, he provides his clients with in-depth guidance on operating and fiduciary account setup and ongoing management, including advising on fraud mitigation tactics, advanced payables, and receivable services to streamline overall firm operations. With over two decades of banking experience, Ken serves as a trusted advisor to stakeholders across the legal community and regularly leverages his extensive network to build meaningful connections. His unmatched dedication to navigating clients' transactional and credit banking needs with ease underscores his long-standing commitment to legal professionals nationwide. Prior to joining Western Alliance, he had significant tenures at Capital One and Citizens Bank, where he helped clients optimize their operations, drive growth, and enhance profitability. Ken received his Bachelor of Arts from Mount Saint Mary College. WHAT'S COVERED IN THIS EPISODE ABOUT LAW FIRM BANKING AND FINANCIAL STRATEGY Most lawyers master the practice of law but struggle with the business side. From managing cash flow to protecting client funds from cybercrime, the financial realities of running a law firm present challenges most lawyers were never trained to handle. Ken Vrana works specifically with law firms to help them make smarter financial decisions and avoid common pitfalls. He sees firsthand how smaller firms are often targeted by fraudsters because they lack the robust protection systems of larger firms, and how many firms leave money on the table by not optimizing their payment processes or banking relationships. From startup firms hanging their shingle to established practices pursuing growth through mergers, Ken shares practical insights on choosing the right banking partners, setting up proper fraud protection, and why the relationship with your banker might be more important than you think. In this episode of The Lawyer's Edge podcast, Elise Holtzman speaks with Ken about protecting your firm's funds, streamlining cash flow, and why treating your banker as a trusted advisor could be one of the smartest business decisions you make. 1:51 - Banking challenges facing large and smaller firms 6:23 - The benefits of using specialized legal banking over a local bank branch 9:43 - Common mistakes by law firms in their banking and financial management choices 14:52 - Guidance for new law firms to start on a solid footing with legal banking 19:21 - Why legal banks like Juris see startup firms as valuable clients 21:56 - Considerations for law firms pursuing growth 23:53 - Culture mismatches as a leading cause of merger failures  27:17 - Players who should be involved in your firm's growth or merger 29:53 - Reasons for having multiple banking relationships 32:19 - The importance of regularly re-evaluating if a banking relationship is a good fit  35:40 - Large firms' lack of immunity to financial management problems, despite having more resources 37:24 - The value of banking relationships and understanding their importance MENTIONED IN BANKING AND FINANCIAL STRATEGY FOR LAW FIRMS THAT WANT TO GROW Connect with Ken on LinkedIn Western Alliance Bank | LinkedIn Get connected with the coaching team: hello@thelawyersedge.com The Lawyer's Edge SPONSOR FOR THIS EPISODE… Today's episode is brought to you by the Ignite Women's Business Development Accelerator, a 9-month business development program created BY women lawyers for women lawyers. Ignite is a carefully designed business development program containing content, coaching, and a community of like-minded women who are committed to becoming rainmakers AND supporting the retention and advancement of other women in the profession.  If you are interested in either participating in the program or sponsoring a woman in your firm to enroll, learn more about Ignite and sign up for our registration alerts by visiting www.thelawyersedge.com/ignite.

Send us a textAuthor Roland Allen joins Joe for a deep-dive into his book, The Notebook: A History of Thinking on Paper, and the surprising legacy of one of humanity's most powerful tools: the humble notebook.Whether it's a green notebook in your cargo pocket, Leonardo da Vinci's sketches, or a modern writer's Moleskine, notebooks have shaped how people think, learn, and lead for centuries. In this fascinating conversation, Roland shares how these simple collections of thoughts, drawings, and quotes—what he calls “the first mixtape”—have been central to creativity, memory, and meaning throughout history.Whether you're a leader, writer, soldier, or student, this episode will inspire you to pick up a pen and rediscover the power of thinking on paper.In this episode, we explore:How a personal diary led Roland to uncover the global story of notebooks and their impact on civilizationThe Zibaldoni: a 14th-century Florentine notebook tradition that sparked the birth of modern literatureWhy Leonardo da Vinci never left home without his notebook—and how it supercharged his creativity across disciplinesHow Isaac Newton rewrote his own history by editing his notebooksThe power of the commonplace book: a forgotten practice that shaped minds from Shakespeare to modern military leadersHow notebooks create lasting knowledge—from 19th-century whalers to 21st-century climate scientistsThe quirky and wildly different notebook habits of Agatha Christie, Virginia Woolf, and Roland himselfWhy writing by hand helps us remember more, make better decisions, and build resilience through tough timesJoe's reflections on keeping a green notebook in combat and why he now journals with his future self in mindWhether you use a green notebook, a Moleskine, or a legal pad, this episode will change the way you think about what it means to write—and why it matters.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

What happens when one person with a big vision is tasked with building a global learning function from scratch? In this episode, Matt sits down with Akkshada Maniyan, who's turned learning into a strategic superpower at Innova Solutions. From building a global team to creating 88+ in-house courses and 100+ personalized learning paths, she's all about scaling with heart and hustle.

Our guest today has been called a “soothing gut punch.” Rachel Druckenmiller brings the perfect mix of warmth and wake-up call that sticks with you long after the mic drops. She's a TEDx speaker, singer-songwriter, and award-winning entrepreneur who spent 13 years as a corporate HR leader before founding UNMUTED in 2019. Rachel's worked with leaders at Deloitte, Citizens Bank, and Sherwin-Williams, helping thousands of people step up, say YES, and show up fully at work and in the world. Named one of Forbes' Next1000 honorees, a 40 Under 40 Game Changer by Workforce Magazine, and a Best of the Stage Speaker by Smart Meetings, Rachel is known for reigniting the human spirit at work and helping people become their bravest, boldest, most UNMUTED selves. She married her college sweetheart, never turns down a dance party, and will absolutely steal the mic at karaoke. Connect with her on LinkedIn, Spotify, and on her website www.RachelDruckenmiller.com. Social Media Links: - Website: www.RachelDruckenmiller.com - LinkedIn: https://www.linkedin.com/in/rachelbdruckenmiller/ - Instagram: https://www.instagram.com/unmutedlife/ - YouTube: https://www.youtube.com/user/racheldruckenmiller - Spotify: https://open.spotify.com/artist/0u42nNEz1pAsJsoEcDkTvA?si=43gptFwPRtGbHh5pxFH6xQ

Send us a textPulitzer Prize-winning journalist and bestselling author Matt Richtel joins Joe for a powerful conversation about his new book, How We Grow Up: Understanding Adolescence.Blending neuroscience, history, and real-life stories from teens and families across the country, Matt offers a transformative understanding of adolescence—not as a problem to fix, but as a critical phase of growth. Whether you're a parent, military leader, coach, or mentor, this conversation is packed with insight on how to support young people as they step into the most intense learning period of their lives.In this episode, we explore:Why adolescence isn't just a set of teenage years—but a biologically driven journey of self-discoveryHow to understand risk-taking, rebellion, and boundary-pushing not as defiance, but as testing for survivalThe powerful metaphor of adolescents as “castaways,” and why we must let them leave the shore to growHow The Odyssey offers a timeless framework for understanding the adolescent hero's journeyWhat neuroscience teaches us about reward sensitivity, risk tolerance, and the adolescent brainWhy digital life isn't inherently bad—but what it displaces can harm growth and mental healthHow to lead, parent, and mentor with empathy—by not taking rebellion or distance personallyWhether you're leading young soldiers, raising kids, or reflecting on your own adolescent journey, this episode delivers timeless wisdom and practical tools for helping the next generation grow up well.Matt Richtel is a Pulitzer Prize-winning New York Times journalist and bestselling writer of mysteries and thrillers. His books are fast-paced, character-centered stories in which things are not always as they seem. The backdrop for the books is the modern world. Technology is everywhere. Everything moves at lightning speed, from conspiracy, to love, business, and violence. Technology is our slave. Or has it become our dark master?The books relate to Matt's journalism. He won the Pulitzer Prize in 2010 for a series of stories on distracted driving. The next year, he wrote an acclaimed series for the New York Times called "Your Brain On Computers" exploring how heavy technology use impacts our behavior and our brains.Matt lives with his family in San Francisco. He writes from an office with a window that looks onto the former house of baseball legend Willie Mays. He -- Matt, not Willie -- is an avid tennis player, takes pride in making guacamole and coffee, and writes the occasional song.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

Send us a textRetired Marine Raider and author John Dailey joins the podcast to discuss his memoir, Tough Rugged Bastards, and the hard-earned lessons from a lifetime in Marine special operations.In this episode, Joe and John explore:The story behind the founding of Marine Special Operations—and what it took to prove they belongedWhy breath work, meditation, and reading became essential tools for combat and recoveryThe power of broad commander's intent—and how trust enables bottom-up innovationHow journaling and writing helped John process his experiences and reconnect with identity post-serviceWhy being yourself is a leadership superpower—and how John learned to take off the many "coats" he wore in uniformWhat it means to “do windows”—and why no task is ever beneath the leaderJohn Dailey left his home in West Virginia at seventeen to join the Marines, which led to a career of over twenty years. As a Platoon Sergeant in the Marine Corps' 1st Force Reconnaissance Company on deployment in Australia on Sep. 11th, 2001, he and his men soon found themselves in Afghanistan battling the Taliban. In 2003 he was selected to serve as a team leader in the first Marine Corps unit assigned to U.S. Special Operations Command —Detachment-1. Det -1's 2004 Iraq deployment solidified the Marines' place in special operations and led to the formation of the Marine Special Operations Command (MARSOC). John received his MFA in creative writing from the University of North Carolina - Wilmington in 2018. John continues to train Marine Raiders, and he provides leadership training and performance coaching through his company, Walking Point LLC. He lives in Hubert, North Carolina with his wife, Tracy. A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

Send us a textArmy veterans and leadership experts Brandon Young and Blayne Smith join the podcast for a powerful conversation about their new book, Perseverance > Endurance: Lead with Resilience. Grow Through Adversity. Win Together.Blending combat-tested wisdom, lived leadership experiences, and hard-earned insight from both military and civilian life, Brandon and Blayne break down what it really takes to lead through uncertainty—not just by gutting it out, but by growing through it.In this episode, they explore:The critical difference between endurance and perseverance—and why one leaves you tired and the other makes you betterHow the “ridgeline of adversity” framework helps teams understand where they are—and what to do nextWhat land navigation teaches us about mental toughness, bad assumptions, and moments of decisionThe trap of prediction vs. the power of preparation—and why confidence matters more than certaintyThe real reason some leaders cling to the way things were—and how to accept change without losing hopeWhy open dialogue beats open-door policies—and how to create cultures of candor, feedback, and trustThe discipline to choose action over intention—and how real growth happens on the other side of hardWhether you're leading in uniform, navigating a career transition, or helping your team through a difficult season, this conversation delivers timeless tools and modern mindsets for becoming the kind of leader adversity demands.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

What if thriving at work wasn't a nice-to-have, but a human right?

The latest exhibit at the Tennessee State Museum, “Eight Days in Dayton: 100 Years of the Scopes Trial,” will be on display June 24–October 12, 2025. It offers a rich, immersive journey through the State of Tennessee v. John T. Scopes, one of the most iconic legal and cultural events in American history. In this episode, the museum's chief curator, Richard White, and K-12 education manager, Christopher Grisham, share details about the trial, discuss what makes this such a pivotal moment in Tennessee history, and take listeners behind the scenes of the planning and implementation of the exhibit and the educational tools that accompany it. The exhibit centers on the 1925 Scopes Trial in Dayton, Tennessee, where John T. Scopes, a Dayton high school teacher, was prosecuted under Tennessee's Butler Act for teaching human evolution—a law that prohibited denying biblical creation in public schools. Framed as a challenge to the constitutionality of the law, the trial was staged to ignite both legal and social debate over science versus religion. At the time, it was considered the trial of the century. The exhibit brings the courtroom battles to life and features photographs, tintypes, daguerreotypes, and enlarged press images of Scopes, Darrow, Bryan, and the Dayton community. Visitors will also find authentic courtroom furnishings from the trial, alongside the original microphone used for live radio transmission, the biology textbook Scopes used to teach evolution at Rhea County High School and the table and chairs from Robinson's Drugstore where local civic and business leaders met in May 1925 to hatch the idea of challenging the Butler Act in court. Archival trial documents and an engaging audiovisual history guide visitors through the unfolding drama and its aftermath. This episode is brought to you by The Citizens Bank.

Send us a textIn this special Army Birthday Week episode, Pulitzer Prize-winning historian Rick Atkinson joins Joe to explore the deep roots of the U.S. Army and what its 250-year journey can teach today's leaders. Known for his Liberation Trilogy and now two volumes into his Revolution Trilogy, Atkinson brings the American Revolution to life—warts, wonder, and all—and makes a compelling case for why understanding our founding story is essential for anyone in uniform.In this episode, they explore:What it was like growing up as an Army brat—and how Atkinson's father's 30-year career shaped his lifelong fascination with military historyThe surprising parallels between Washington's army and today's force, from self-study and logistics to leadership under pressureHow George Washington's instinct for civilian control—and his rapid growth as a commander—still echoes in the Army's DNAWhy the American Revolution was, in Atkinson's words, “our first civil war,” and how its complexity is far more compelling than its mythologyLafayette, logistics, and the brutal truth of 18th-century expeditionary warfare (including the grim sound of horse carcasses hitting the sea)The power of books, curiosity, and informal learning among Washington's officers—and why that tradition matters more than ever for leaders todayWhat Atkinson hopes readers, soldiers, and citizens will carry forward from the Founding Generation—and why we must not lose sight of what they gave usWhether you're a company commander, a military history buff, or someone simply trying to understand where the Army came from and where it's headed, this episode is a timely reminder: the past isn't just prologue—it's instruction.Rick Atkinson is the bestselling author of eight works of narrative military history, including The Fate of the Day, The Guns at Last Light, The Day of Battle, An Army at Dawn, The Long Gray Line, In the Company of Soldiers, and Crusade. He also was the lead essayist in Where Valor Rests: Arlington National Cemetery, published by National Geographic. He was a reporter, foreign correspondent, war correspondent, and senior editor at The Washington Post for more than twenty years. His many awards include Pulitzer Prizes for history and journalism, the George Polk Award, the George Washington Prize, and the Pritzker Military Library Literature Award for Lifetime Achievement in Military Writing. He lives in Washington, D.C.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

Send us a textIn this candid conversation, Secretary of the Army Dan Driscoll joins Joe to pull back the curtain on what it really takes to modernize a military while staying grounded in soldier-level feedback. From wrestling with “irrationality and stupidity at scale” in the Pentagon to launching the Army Transformation Initiative, Driscoll shares why he's flipping tables—sometimes almost literally—to give soldiers the tools and trust they need to win the next fight. In this episode, they explore:How a 15-year “gap decade” in law, finance, and private equity enriched Driscoll's return to uniform and deepened his respect for everyday soldiersThe Army Transformation Initiative—delivering critical warfighting capabilities, optimizing force structure, and eliminating waste and obsolete programsA Fort Jackson drone drill where recruits with just five weeks in the Army changed training doctrine—proof that innovation starts at E-1Seasons vs. “work-life balance”: why high-tempo service demands conscious trade-offs at home, and how Driscoll keeps perspective as a husband and dad of twoThe IED-factory raid where rules forbade cutting a $2 padlock, and what it taught him about broken feedback loops in combatConcrete ways leaders at every level can accelerate change: send honest ground-truth up the chain, embrace small-unit credit-card innovation, and demand that processes serve soldiers firstWhether you're a private, a Pentagon staffer, or a curious civilian, this episode offers a front-row seat to the Army's most ambitious overhaul in decades—and a master class in leading large-scale change without losing sight of character, family, and the people who do the fighting.Daniel P. Driscoll is the 26th Secretary of the Army, sworn in on February 25, 2025. He leads the Army's efforts in operations, modernization, and resource management for nearly one million Soldiers and more than 265,000 Army Civilians.A former Army officer and business executive, Driscoll brings a diverse background in military service, law, and the private sector. Commissioned as an Armor Officer in 2007, he served with the 10th Mountain Division and deployed to Baghdad in support of Operation Iraqi Freedom. His military honors include the Army Commendation Medal, Ranger Tab, and Combat Action Badge.Following his service, he earned a J.D. from Yale Law School and held leadership roles in investment banking, private equity, and venture capital, including serving as COO of a $200 million fund. He holds a B.S. in Business Administration from the University of North Carolina at Chapel Hill.He is married to his high-school sweetheart, and they have two children.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

Rebecca O'Connell, Head of Middle Market Corporate Banking and New York City Regional President at Citizens Bank, discusses Citizens' strategic expansion into the NYC … Read More

Send us a textIn this powerful conversation, award-winning journalist turned Army officer Sarah Blake Morgan joins Joe for a raw and reflective discussion on identity, purpose, and what happens when we step away from the life we always thought we wanted.From chasing stories as a national correspondent for the Associated Press to standing in formation at Army basic training at age 31, Sarah opens up about what led her to leave a successful journalism career behind—and what she's discovered about herself in the process.In this episode, they explore:The slow erosion of purpose that pushed her out of journalismWhy sitting still has been more terrifying than the hardest assignmentThe painful process of letting go of titles, identities, and egoWhat she's learning about storytelling in uniformHow walking into the metaphorical (and literal) woods helped her find her next chapterWhether you're navigating a major transition or simply questioning what's next, Sarah's story will remind you that growth often begins where the path ends—and that it's okay to not know exactly where you're going.Sarah Blake Morgan is a storyteller and U.S. Army Reserve officer whose unconventional path took her from a successful career in television news to military service. After nearly a decade reporting for stations in Texas, North Carolina, and The Associated Press, Morgan felt stuck in a life of routine. That changed in 2020 when, inspired by a reporting trip with the 82nd Airborne Division, she decided to enlist in the Army.At 31, she completed basic training at Fort Leonard Wood and earned her commission through Officer Candidate School at Fort Benning, beginning her journey as a military intelligence officer. Today, she balances her work serving in the special operations community with her ongoing mission to give voice to the unheard — and to discover her own evolving sense of purpose along the way.In addition to her military and journalism careers, Morgan is the creator and host of The Forgotten: After Helene, a powerful podcast uncovering the overlooked stories of those affected by Hurricane Helene.Follow her journey at @StorytellerSBM.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

Goats, graduate degrees, and Glassdoor—yep, they're all part of Amber Cerone's leadership journey! From project manager to Senior Director of Talent and Doctor of Psychology, Amber's path is proof that “searching” is part of the process. In this episode, Amber joins Matt Poepsel to talk about the power of career exploration, why leadership is more about influence than titles, and how trust—not office time—drives engagement in a virtual world

Send us a textIn this powerful conversation, retired four-star General Stanley McChrystal joins Joe to discuss his new book, On Character: Choices That Define a Life. Drawing from decades of military leadership and personal reflection, General McChrystal breaks down why character is more than just a word—it's a daily practice rooted in conviction and discipline.In this episode, they explore:Why journaling would have made him a better leaderA practical method he used to align his time with his priorities in AfghanistanHow reading shaped his thinking both in and out of uniformThe subtle but dangerous effects of power on rising leadersWhy leaders must continuously test their convictions under pressureWhether you're in uniform or leading in another capacity, this episode is a must-listen for anyone striving to lead with authenticity, courage, and character.Stan McChrystal retired in July 2010 as a four-star general after over 34 years of service in the U.S. Army. His final assignment was as the commander of NATO's International Security Assistance Force and all US forces in Afghanistan. He had previously served as the director of the Joint Staff and almost five years in command of the Joint Special Operations Command.General McChrystal's memoir, My Share of the Task, was a New York Times bestseller in 2013. He is also the author of New York Times bestseller Team of Teams: New Rules of Engagement for a Complex World and wrote the forward for the sequel, One Mission:How Leaders Build a Team of Teams. He is a senior fellow at Yale University's Jackson Institute for Global Affairs and a partner at McChrystal Group, where he transforms organizations into adaptable teams. He and his wife, Annie, live in Virginia.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

While serving in the Oklahoma National Guard, Jill Castilla returned home to find a family member had stolen her money. The bank refused to give her the money back. Decades later, she now leads that bank, Citizens Bank of Edmond, and has used it to launch a digital bank aimed at servicemembers to ensure others don't suffer the same fate. She also talks about the policy challenges facing community banks right now, how to fix them, and why she remains optimistic about the future.

Send us a textIn this episode, Joe sits down with Lieutenant General Mary Izaguirre, the 46th Surgeon General of the U.S. Army and Commanding General of Army Medical Command, for a wide-ranging conversation on leadership, vulnerability, culture, and purpose. Drawing on over three decades of service, LTG Izaguirre shares hard-earned lessons on how to lead authentically and navigate professional complexity.Together, they discuss the evolving role of Army Medicine, the power of modeling vulnerability, and how intentionality—not balance—is the key to managing life's trade-offs. Joe and LTG Izaguirre cover:Why vulnerability is a leadership strength, not a weaknessHow leaders can model safety, trust, and curiosity within their teamsThe importance of asking the right questions—and being okay not knowing the answersHow trade-offs, not balance, define sustainable leadershipThe impact of journaling and reflection in high-responsibility rolesBreaking down the “us vs. them” mentality in large organizationsWhat Army Medicine's true mission is—and why it matters more than everWhether you're a leader in uniform, a parent navigating a demanding career, or someone wrestling with how to show up fully for both your mission and your people, this episode is packed with wisdom, candor, and practical insights.Lieutenant General Mary K. Izaguirre is the 46th Surgeon General of the U.S. Army and the Commanding General of Army Medical Command. A board-certified family physician and Fellow of the American Academy of Family Physicians, she brings over three decades of military and medical leadership to her role. LTG Izaguirre has held key command and senior staff positions across the Army and deployed in support of operations in Iraq and Afghanistan. She holds multiple advanced degrees, including a Doctor of Osteopathic Medicine, Master of Public Health, and Master in National Security and Resource Strategy. She and her husband, Joseph, are the proud parents of five children.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. 

Send us a textIn this Notebook Notes episode of From the Green Notebook, we sit down with Bob O'Brien, the Army's lead for the Command Assessment Program (CAP), to take a deep dive into how CAP is transforming how the Army selects and develops its future leaders. Bob explains how this multi-day assessment process captures over 1,800 data points per candidate to provide a more complete picture of leadership potential—beyond what a single OER can show. Together, Bob and Joe Discuss:How the Command Assessment Program WorksThe Importance of Self-AwarenessMyths About CAP DebunkedCommunicating Under PressureThe Redemptive Power of “Not Yet Certified”Executive Coaching and Developmental ToolsData-Driven Command Team BuildingPreparing Early for CAP SuccessThe Role of Reflection and JournalingHow My Green Notebook: "Know Thyself" Before Changing Jobs helps leaders prepare for CAPWhether you're preparing for CAP, coaching someone who is, or just interested in how organizations can better assess and grow talent, this episode offers both insight and practical advice. A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. Visit ROGER today! 

Send us a textIn this Mother's Day episode, Joe sits down with Danny Ricker, Emmy-nominated comedy writer, producer, and author of Wow, You Look Terrible!: How to Parent Less and Live More, for a laugh-out-loud conversation on the highs and lows of parenting young kids. Drawing from both personal experience and sharp comedic insight, Danny unpacks the pressure modern parents face to do it all—and why doing less might actually be the key to doing it better.Together, they explore:Why parenting today often feels like a full-time personal assistant gig for unpredictable tiny humansThe trap of performative parenting and how social media fuels unrealistic expectationsThe genius of the “17-Minute Birthday Party” and why kids don't need extravagance to have funHow the “Purgatory Cabinet” can save your sanity (and your child's lucky nickel)Parenting as exercise: from claw-machine wakeups to carrying kids like a living weighted vestThe power of “garbage time” and why the little moments matter more than the big eventsLessons Danny learned writing for Jimmy Kimmel Live! and how to deal with rejection, failure, and ego in high-pressure creative environments (Read the blog post!!) Whether you're a parent knee-deep in toys and tantrums or just trying to hold on to a sense of humor amidst the chaos, this conversation offers a much-needed reminder that the most meaningful moments are often the messiest ones.Danny Ricker is a TV writer, producer, author, and nine-time Emmy nominee who currently serves as a Head Writer and Co-Executive Producer at “Jimmy Kimmel Live.”His other notable writing credits include The Oscars (2017, 2018, 2023, & 2024), The Primetime Emmys (2012, 2016, & 2020), the White House Correspondents' Dinner, and his debut book Wow, You Look Terrible!A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. Visit ROGER today! 

Investment in data is the hallmark of successful Gen AI implementations, according to Citizens' Chief Data and Analytics Officer, Krish Swamy. Giving us a system wide view of how Citizens is leveraging Gen AI, Swamy joins the podcast to talk about harnessing the power of data to drive decision-making, enhance customer experiences, and navigate the complexities of digital transformation in the banking sector. Our conversation delves into the challenges and opportunities of building a data-driven culture within a traditional banking environment, and how Citizens is positioning itself at the forefront of financial innovation through strategic analytics initiatives. Swamy, who also heads the firm's Generative AI Council, shares his vision for the future of data in banking and the tangible ways Citizens is turning data insights into meaningful actions that benefit both the institution and its customers.

Send us a textIn this special edition of From the Green Notebook, Joe sits down with Command Sergeant Major Christopher Mullinax from the Army's Training Directorate to break down the most recent changes to the Army's fitness assessment—the newly updated Army Fitness Test (AFT).After years of collecting data from the field and listening to feedback from soldiers and leaders at all levels, the Army is rolling out a revised approach to physical fitness. CSM Mullinax explains the changes.Joe and CSM Mullinax discusses how the Army continues to evolve fitness standards to build a more combat-ready force. They also tackle common misconceptions, the logic behind removing overly technical events, and how leaders can implement the new test without disrupting unit readiness.Whether you're a first sergeant trying to understand the rollout timeline or a squad leader wondering how this affects your soldiers' promotion packets, this episode is a must-listen for anyone navigating change in today's Army.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. Visit ROGER today! 

Get ready to travel the world—without leaving your headphones!

Send us a textIn this episode, Joe sits down with Dr. Lisa Feldman Barrett, a leading neuroscientist and author of How Emotions Are Made, to explore groundbreaking insights on how emotions are formed and how we can better understand and regulate them. Together, they dive deep into the science behind emotions, how the brain predicts our feelings, and how we can gain more emotional agency in our personal and professional lives. Joe and Dr. Barrett cover:The theory of constructed emotions and how emotions are predictions, not reactionsThe role of the brain in regulating the body and how it shapes emotional experiencesWhy uncertainty feels like anxiety—and how to reframe itHow emotional granularity can help us build better emotional vocabulary and controlPractical steps to improve emotional regulation and decision-makingThe impact of body budgeting on mood, stress, and overall healthWhether you're leading a team, navigating personal relationships, or simply trying to better understand your emotional life, this conversation will give you powerful tools to enhance your emotional intelligence and well-being.Lisa Feldman Barrett, PhD, is among the top 0.1% most cited scientists in the world for her revolutionary research in psychology and neuroscience. She is a University Distinguished Professor of Psychology at Northeastern University. She also holds appointments at Harvard Medical School and Massachusetts General Hospital, where she is Chief Science Officer for the Center for Law, Brain & Behavior.In addition to the books Seven and a Half Lessons About the Brain and How Emotions are Made, Dr. Barrett has published over 275 peer-reviewed, scientific papers appearing in Science, Nature Neuroscience, and other top journals in psychology and cognitive neuroscience, as well as six academic volumes published by Guilford Press. She writes regularly about science in the popular press, including The New York Times, The Guardian, Scientific American, BBC Science Focus, Popular Science, Nautilus, BigThink, Cosmopolitan,  Time magazine, MIT Technology Review, and more (see full list). Her popular TED talk has been viewed over 7 million times.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. Visit

Round the Foghorn's Jeff Young joins Sportsphone KNBR with Bill Laskey to address the Giants' timely hitting in the win tonight over Philly and preview the final game of the series at Citizens Bank tomorrow.See omnystudio.com/listener for privacy information.

Send us a textIn this special episode, Joe sits down with Lieutenant General Greg Anderson, Commanding General of XVIII Airborne Corps, to discuss one of the most significant structural changes to the airborne community in decades. With 22,000 paid parachutist positions on the table for reclassification, LTG Anderson explains the data-driven process behind the decision, what it means for readiness, and how the Army is adapting to modern operational demands.They explore how emotional reactions to change can cloud understanding, why building consensus through transparency and method matters, and what this transformation says about leadership in complex organizations. Whether you're a paratrooper, a leader managing change, or someone passionate about the future of the force, this episode offers a rare inside look at how the Army balances tradition with transformation.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. Visit ROGER today! 

Send us a textIn this episode, Joe sits down with Victoria Trammel from the Arbinger Institute to explore the life-changing insights from the newly revised edition of Leadership and Self-Deception. Together, they dig into the patterns of self-justification, the emotional energy we waste on false narratives, and the practical tools leaders can use to shift from an inward to an outward mindset. Joe and Victoria cover: The concept of self-deception and how it shows up in leadership and relationshipsHow “collusions” form between individuals and groups, sabotaging collaborationThe difference between being helpful and looking helpfulReal-world stories of self-betrayal at work and at homeHow to identify and interrupt the inward mindset in yourself and your teamThe power of journaling and reflection in shifting perspectiveSteps for becoming more outward-focused without sacrificing accountabilityWhether you're a leader in the military, the corporate world, or at home, this conversation offers powerful reminders and tools for transforming how we relate to others—and ourselves.With almost 3 million copies sold worldwide, this new edition of an enduring classic is the definitive guide to dramatically improve leadership effectiveness, transform personal and professional relationships, and unleash organizational results.Significantly revised throughout, this edition includes updated stories, brand new content, and a practical group discussion guide.Over two decades since first being published, Leadership and Self-Deception continues to help readers discover and overcome the persistent lies that are at the heart of the people-related dysfunction that plagues relationships and hinders organizational results. Told through an engaging story, this book reveals the ways we blind ourselves to our true motivations and unwittingly sabotage our efforts to achieve success and rebuild broken relationships.A Special Thanks to Our Sponsors!Veteran-founded Adyton. Step into the next generation of equipment management with Log-E by Adyton. Whether you are doing monthly inventories or preparing for deployment, Log-E is your pocket property book, giving real-time visibility into equipment status and mission readiness. Learn more about how Log-E can revolutionize your property tracking process here!Meet ROGER Bank—a modern, digital bank built for military members, by military members. With early payday, no fees, high-yield accounts, and real support, it's banking that gets you. Funds are FDIC insured through Citizens Bank of Edmond, so you can bank with confidence and peace of mind. Visit ROGER today! Cairn Leadership helps teams build trust, clarity, and accountability—without the buzzwords. Their approach blends coaching with real outdoor adventures, like climbing in Joshua Tree. Visit cairnleadership.com/ftgn for 10% off your team's program.

As the national business and economic landscape rapidly shifts, Citizens CEO Bruce Van Saun will spend March crisscrossing the country to meet with dozens of public and private sector leaders to guide and listen. Many Americans are on edge, or may not be well-prepared for change. How can Cleveland businesses and communities lead with confidence amidst uncertainty, and emerge stronger and more resilient?rnrnNew data and findings from local business owners and Citizens' operations right here in Cleveland have shed light on the state of business in the region. This includes workforce development challenges and opportunities, prospects for near-term growth, and embracing technological transformation - from A.I. to cloud computing. Now, it's time to unpack what it means to invest in the future, and Cleveland's business economy.rnrnBruce Van Saun joined Citizens in October 2013 after serving as Group Finance Director at the Royal Bank of Scotland and as an executive director on the RBS Board from 2009 to 2013. Join us at the City Club as Bruce discusses the vital role of the American banking system in driving economic growth; and shares insights on how Cleveland businesses and communities can thrive in tumultuous times.

What can leaders learn from the high-pressure world of neonatal intensive care? Dr. Susan Landers, a seasoned neonatologist, joins Matt Poepsel to share insights on handling stress, building resilient teams, and navigating work-life balance. From life-or-death decisions in the NICU to balancing a demanding career and family, Susan's lessons apply to leaders in any field. Tune in for powerful takeaways on teamwork, adaptability, and emotional intelligence.   From Our Sponsor: The Predictive Index (PI) is an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. More than 60 years of proven science, software, and a curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, foster engagement, and inspire greatness in their people anywhere in the world. More than 10,000 clients and 480+ partners use PI—including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni Hotels—across 90+ countries. Learn more at predictiveindex.com.   Additional Resources: Listen to the original episode on Lead the People Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Leadership in Crisis: The NICU is an intense, high-stakes environment where quick decisions and teamwork save lives—similar to leadership in any fast-paced industry. The Power of Teamwork: A well-functioning team includes diverse roles, from doctors to respiratory therapists to lactation consultants. Everyone plays a critical part. Emotional Intelligence is Key: Parents handle stress differently—some shut down, others demand miracles. Leaders must recognize different coping mechanisms and adapt. Work-Life Balance is a Moving Target: Balancing a medical career with motherhood required constant adjustments, clear communication, and strong support systems. The Evolving Workplace: Remote work has changed how professionals connect, making it even more important to foster relationships and support networks.

Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncertain geopolitical landscape and increasing consumer expectations. More than ever they want their financial institution to be a partner in their journey. In this episode of Banking Transformed, we sit down with Manny Tocco, Chief Operating Officer of Business Banking at Citizens Bank. Manny shares his insights on the major trends impacting small businesses and how financial institutions must reimagine their small business banking model from the ground up, balancing high-tech capabilities with high-touch relationship management. Whether you're a banking executive seeking to enhance your small business strategy, a fintech leader looking for partnership opportunities, or a small business owner navigating the evolving financial landscape, this conversation offers valuable perspectives on creating meaningful banking relationships in a digital-first world that still craves human connection and expertise.

From corporate hotshot to living legendary!

What if “you matter” wasn't just a feel-good phrase but a leadership superpower? In today's Predictive Index special episode, Angela Maiers, renowned educator and change-maker, joins Matt Poepsel to explore how leaders can ignite purpose and performance by meeting the most basic human need. Packed with stories, insights, and actionable tips, this episode will change the way you lead. Tune in—you matter too!   From Our Sponsor: The Predictive Index (PI) is an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. More than 60 years of proven science, software, and a curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, foster engagement, and inspire greatness in their people anywhere in the world. More than 10,000 clients and 480+ partners use PI—including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni Hotels—across 90+ countries. Learn more at predictiveindex.com.   Additional Resources: Listen to the original episode on Lead the People Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Mattering is Fundamental: Mattering is a core human need, as vital as food or water, and leaders must intentionally nurture it. Crisis of Meaning: The pandemic has exposed a “crisis of meaning,” where workers are prioritizing purpose over routine. Actionable Leadership: Small acts like acknowledging someone's name or work can create profound impacts on engagement and culture. Business Impact: Cultures of mattering lead to increased productivity, better performance, and ultimately, higher profitability.