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With travel to industry events in full swing during October, we had a lot of ground to cover. Jon recapped both events from earlier in the month – Verint, British Telecom and UC Expo – along with previewing upcoming October events that were to take place after our podcast was recorded, namely Cisco WebexOne and NICE Analyst Summit – which took Jon to Zambia. From Chris's end, he updated us on VON Evolution (now vCon), where Jeff Pulver's community explored the future of voice and conversations, then WorkTech, where the focus was on the return to office side of hybrid work, and how the corporate real estate world is thinking about these things. Things are never dull here on Watch This Space, and this episode will update you on the worlds of AI, customer experience and future of work in more ways than you might imagine.
@Dave Michel, TalkingPointz, Special for TR “AI is not going to replace people, humans, it's empowering humans,” says Filipe Leitão of RingCentral. “That's our narrative because that's what we see happening.” Dave Michel, of TalkingPointz shares with TR readers, RingCentral's ideas on AI. Recorded at the recent UC EXPO, we learn how RingCentral looks at AI as a critical, and enabling, tool for the contact center and for across the enterprise. “I think in one or two years from now, we're not going to be talking about AI because it's going to be part, an integral part of the product, whatever product we're talking about.” Get more TalkingPointz Learn about RingCentral Learn about CCA
October marks the start of the busy season for technology events, and we provided a preview of what's coming, namely Jeff Pulver's new-and-improved VON event, Verint Engage, British Telecom's Focus analyst event, the UC Expo in London, and NICE's analyst event in Zambia. Ahead of that we introduced changes coming to the podcast, both for updating the format, and two new channels where WTS can be found – TMCnet, and EM360. On the tech news front, we discussed the implications of Amazon's new mandate for full-time back to the office – definitely a Watch This Space topic.
Before getting to Jon's travelogue of industry events, we reviewed how businesses are still facing challenges getting hybrid work right, and what vendors are doing to make the in-office experience more compelling, especially for meeting spaces. We noted how this theme will be further explored at Jon's Future of Work Expo in February, where many of the leading vendors will be speaking. From there, Jon recounted highlights from his extensive October travels – UC Expo in London, NICE in Peru, Avaya in Dubai, Cisco WebexOne in Anaheim, and SCTC in Raleigh - including a SIPtones gig. Finally, we did a brief mention of Jeff Pulver's VON Evolution event in NYC, where both of us were speaking, and we did a special edition WTS segment specific for the event.
UC Today host Tom Wright and expert guest and Microsoft MVP, Tom Arbuthnot bring us this August 2022 Microsoft Teams news update.This month's news highlights include:Microsoft releases Q4 earningsInspire Microsoft Partner Conference - 4 areas of focus for Microsoft Teams for FY23 and 4 new featuresAnnouncing Microsoft Viva EngageMicrosoft launch their Microsoft Digital Contact Center PlatformSpectralink DECT handsets Microsoft Teams now supported with Teams SIP GatewayExpecting the Apple Silicon native Microsoft Teams client in SeptemberNew Empowering.Cloud briefings from MVP Graham Walsh on how Microsoft Teams Rooms on Android updates work and expert Kevin Kieller on User Accessible Teams Analytics.Events:Comms vNext August 16th-17th Denver, CO.UC Expo in London, 12th and 13th of October.Microsoft Ignite, October 12–14, 2022. South Coast Summit is 14th-15th October
UC Today’s Rob Scott hosts Harry Chapman, Content Director at UC EXPO.
2020 hasn’t been the year that any of us expected, and as such many predictions for the year are now firmly null and void. With more businesses working remotely than ever before, the demand for Unified Communication and Collaboration (UC&C) technology, and the dependence on these tools has increased significantly. What will the future of the UC&C market hold? How will the increased demand for UC&C impact the industry? What have been the biggest changes in the UC&C landscape since the beginning of 2020? Harry Chapman, Global Event and Content Director for UC EXPO, shares his expertise on the changing landscape of UC&C as we begin to emerge from this transition period from office to remote working. In this podcast, Harry discusses the changes that the UC&C industry has gone through, having been warped and altered by the COVID-19 crisis. Harry also discusses the sharp rise in demand for UC tools as a result of COVID-19, and what changes we can expect to see within UC over the next year as it becomes more relied upon by businesses. Visit UC EXPO for more information.
There are the usual host of announcements relating to Microsoft Teams included in this month's podcast but as a special surprise there are also a couple of Skype for Business news items. The usual suspects review all of the latest updates for both of Microsoft's communication and collaboration platforms including a deadline for IP Phone firmware updates, Information Barriers for Teams and closer Kaizala integration. UC EXPO also looms on the horizon so the podcast looks ahead to see what this year's show might have instore.
Microsoft have been very busy this year and over the last few weeks we have been showered with new features and updates for the Microsoft Team's platform. Enterprise Connect 2019 took place at the end of March and provided the perfect platform for a host of announcements. In total there were 8 new features announcements for Teams which are summarised and reviewed in this podcast. The pod also looks ahead to the next big event on the horizon which will be UC Expo in May.
RingCentral were one of the biggest brands at UC EXPO 2018, we hear from them about their attendance at the event and some of the main trends from this year. Once we hear about their expo exploits we then move on to get their take on the current communication industry.
In this month's Microsoft Monthly update we hear from our usual expert Tom Arbuthnot who takes us through all of the latest news for Microsoft's collaboration platforms that emerged during May. Tom and Patrick review UC EXPO 2018 where Teams was one of the platforms that people and partners were discussing most. Tom then goes on to give us information on the three main updates that related to Skype for Business and Teams over the last month.
UC EXPO is Europe's biggest communication and collaboration event and 2018 did not disappoint. UC Today attended the event as media partners so in this episode of the Out Loud podcast we take you through all of the main news from the show. From Cisco through to Microsoft and stopping off on the way to discuss the emerging technologies on show at the event, we cover off all of the news for you if you weren't able to make it to the Excel in London.
This episode includes Virtual Coffee with Lisette. 00:30 Pilar's introduction. She recommends Pocket, UCExpo15. (For the script visit, www.virtualnotdistant.com/results.) 07:01 A story about the different reasons why people might be underperforming. 10:45 Lisette shares how her focusing time working on her book is going and the power of reaching out. The "being-busy syndrome" and when it's way too much. 16:00 Pilar mentions the UC Expo 2015 and the London Management 3.0 Meetup Group. 17:00 The importance of tracking progress and results. Why do we collect metrics, why do we need to track? 20:50 Defining how success looks like. The importance of multiple perspectives. Pilar mentions Yael Zofi's A Manager's Guide to Virtual Teams23:20 Organisation's objectives and personal objectives. 26:36 Who's role is it to stay on top of these tracking systems? Motivation. 31:22 Visualising data. 37:20 Progress, problems and plans. 40:55 Start with the basics and make sure your metrics evolve. The team should be involved in looking at metrics and deciding how we're tracking. 46:51 "Don't shoot the messenger!" Or the perils of reporting bad results.