Podcasts about vcon

"We're at an exciting intersection — a convergence of legacy customer bases with emerging technologies like vCons and AI," says Kevin Nethercott, Managing Partner of the CPaaS Acceleration Alliance (CPaaSAA), in this special podcast with Technology Reseller News publisher Doug Green. In this episode, Nethercott announces the launch of the Service Provider Executive Forum, a new initiative designed to connect and empower CSP and MSP leaders, especially in North America. Built around CPaaSAA's extensive global ecosystem — now over 100 members strong — the Forum aims to provide business owners and executives with curated insights, networking opportunities, and access to the Alliance's global research and advisory marketplace. The Forum will include: Monthly newsletters tailored for executive decision-makers In-person meetups and masterminds for networking and idea exchange Exclusive research content led by UK-based analyst Andrew Collinson Access to AI and data working groups, and early insight into transformative technologies like vCons Nethercott emphasizes that the Alliance is focused not only on cutting-edge innovation but also on practical enablement. CPaaSAA's commitment to industry standards, such as IETF's vCon, reflects its push to make AI implementation more effective and actionable across telecom operations. Learn more about the CPaaS Acceleration Alliance at: https://cpaasaa.com/ Read the Press Release at: https://telecomreseller.com/2025/05/13/cpaasaa-launches-the-service-provider-executive-forum-spef-to-empower-csp-msp-executives/

Tựa Đề: Chuyện Về... Con Và... Mẹ; Tác Giả: Mục Sư Nguyễn Đình Liễu; Loạt Bài: Ngày Từ Mẫu

April was a busy month for industry events, and the main focus for this episode was Jeff Pulver's vCon event, held in Hyannis, MA. Chris spoke at the event, with the main takeaway being that vCon is a “watch this space” initiative, especially for using AI to derive new value from conversations, including unstructured data. With vCon being early stage, the focus was mainly on laying the groundwork to make this an IETF standard, and proof of concept interop testing. Chris explained how this was a different conference experience, with the participants trying to set the foundation for vCon before it gets on the radar of the hyperscalers. Following this, Jon added his thoughts on other recent events, namely 8x8's analyst event, speaking at the Cloud Communications Alliance event, and Vector Institute's Remarkable conference in Toronto.  

HYANNIS, MA - “We thought messaging was simple—until we realized it could power AI, commerce, and rich customer conversations,” says Inderpal Mumick, CEO, Dotgo. At the inaugural vCon Conference 2025, a rich new layer of the communications future was unveiled through a powerful conversation with Inderpal Mumick, CEO of Dotgo. As a global leader in RCS (Rich Communication Services) platforms, Dotgo is pioneering how businesses interact with consumers, combining messaging, AI, and commerce into a unified, secure experience. "Dotgo processes more than a billion RCS business messages every month," said Mumick. "RCS modernizes messaging with encryption, rich media, and real branding — transforming the way businesses communicate with consumers." RCS for Business: Beyond Simple Messaging While consumers are increasingly familiar with rich messaging through apps like Android Messages and iMessage, RCS for Business elevates the experience further. Instead of generic SMS texts from anonymous numbers, RCS delivers messages verified, branded, and enriched with high-quality images, videos, and interactive carousels — all directly from trusted businesses. "Instead of a random number, you see 'Target' or your doctor's office name, complete with a verification checkmark," explained Mumick. "It builds trust, delivers better engagement, and supports everything from appointment rescheduling to customer support." Empowering AI Through RCS The link between RCS and the AI revolution was a key theme. As enterprises race to integrate AI into customer experiences, they need powerful, reliable communication channels — and RCS fits that need perfectly. "AI agents can pull rich catalogs, solve customer problems with images, and carry out complex conversations — all seamlessly over RCS," said Mumick. "And because RCS charges per conversation window, not per message, it's economically sustainable for AI-driven customer support." Dotgo is actively enabling brands, resellers, hyperscalers, and agencies to incorporate AI into RCS workflows, and is collaborating with Google on multiple education initiatives — including an upcoming event at Google's New York offices. vCon and the Structuring of Conversations Dotgo also sees an important future role for vCon in RCS environments. "VCon provides a structured, standard format for conversations," noted Mumick. "When we use RCS to communicate and structure it as a VCon, businesses can better mine, analyze, and use that data — with proper consumer consent — to drive AI, improve service, and innovate responsibly." To learn more about Dotgo and the future of RCS and AI-enabled messaging: dotgo.com

"My goal is to make people's jobs better — and to make them feel better about their jobs," says Mitch Lieberman, of Fuel iX within TELUS Digital. At the inaugural vCon conference, Lieberman demonstrated how Fuel iX is pioneering a new way to train and empower contact center agents using real-time simulations, AI-driven coaching, and a continuous feedback loop they call the Contact Center Agility Loop. Fuel iX is a democratized generative AI platform that enables users to build co-pilot and independent AI solutions. Mitch's team focuses on applying the technology to real-world contact center challenges — specifically agent performance, training, and customer satisfaction. From 1% Coverage to 100% Insight Traditionally, contact center managers reviewed only a tiny fraction of agent-customer conversations — often less than 1% of all interactions. Fuel iX changes that. By capturing and analyzing every customer interaction, the new Fuel iX Agent Trainer application can create realistic simulations for role-playing, evaluate agent performance in real-time, and provide instant coaching. "We're going live on May 1st," Lieberman announced. "We want to bring new agents to full proficiency faster, with better coaching, and make sure they feel confident and supported from day one." During a live demo, Lieberman showed how the system evaluates an agent's performance after handling a simulated customer complaint — complete with an automatically generated transcript, performance score, and improvement suggestions. The Contact Center Agility Loop: A Continuous Learning Framework Lieberman also introduced the Contact Center Agility Loop, a model that frames the before, during, and after of every customer interaction: Before: Training and upskilling through simulations like the Agent Trainer. During: Real-time support with an Agent Co-Pilot, offering dynamic knowledge retrieval and smart call guidance. After: Quality assessment that feeds back into training, ensuring continuous agent development. "We call it an agility loop because it's self-learning," Lieberman explained. "We can detect if a training module needs updating based on actual call performance, creating true operational continuity and growth." By tightly integrating coaching, support, and evaluation, TELUS Digital and Fuel iX aim to reduce onboarding time (speed-to-proficiency) and improve agent experience — making better service possible for customers and a better work environment for agents. Learn More Visit telusdigital.com for more about TELUS Digital solutions. Explore fuelix.ai for updates on the Fuel iX platform and the Agent Trainer launch. #Hashtags for LinkedIn Post: #ContactCenter #CustomerExperience #AI #AgentTraining #DigitalTransformation #vCon #EnterpriseTechnology #FutureOfWork

"When the franchise wins, we win," says Mike Onslow, CTO of Clarity Voice, a communications provider celebrating its 20th anniversary this year. Speaking with Technology Reseller News at the vCon conference, Onslow detailed how Clarity Voice is pioneering the use of vCon technology to radically improve call quality, agent training, and customer retention — at scale. Clarity Voice specializes in delivering communications solutions to the franchise and automotive dealership industries, built around a longstanding partnership with NetSapiens by Crexendo. Over the past few years, however, Clarity saw an opportunity to dramatically enhance business intelligence for small, medium, and micro businesses by integrating vCon architecture with their services. The Journey from Fragmented Data to Unified Insights Initially, Clarity developed a custom Call Coach platform — an internal AI tool to help evaluate support calls based on a quality checklist and company core values. "The problem was that the data was fragmented," Onslow explained. "We were pulling from multiple systems, APIs, and databases — it was inefficient and hard to scale." The solution came with the adoption of vCons — a standardized, lightweight format for capturing conversational data. "By simply changing the backend to vCons, without altering our platform or NetSapiens' core code, we unified everything," said Onslow. "It simplified our tech stack and allowed us to track every call, starting in early January." From One Call at a Time to Millions at Scale Armed with vCon-based data, Clarity Voice is now able to analyze millions of conversations across franchise networks — not just one call at a time. "The real value to our franchise brands is that we can surface the calls that need review, highlight the best-performing agents, and deliver actionable insights at scale," Onslow noted. One particularly powerful new feature is a churn signal detection system. Using vCon-based flags, Clarity can identify rare but critical cases where a customer signals they're ready to cancel — allowing the CX team to intervene in time. "One customer was going to churn for sure," recalled Onslow. "Our team called him back with empathy. After that conversation, he said, 'Sign me up for ten years.' That's the power of this technology." Tailored Solutions for Each Franchise Looking ahead, Clarity Voice is partnering with Crexendo to build customized vCon-based tools for each franchise brand. "Every brand cares about slightly different metrics," Onslow said. "vCons give us a standard format underneath, but the tools we build on top can be customized — without adding a ton of operational overhead." With a focus on empathy, simplicity, and smart automation, Clarity Voice is setting a powerful example for how the vCon revolution is reshaping communications. Learn More Visit clarityvoice.com to learn more about Clarity Voice solutions. Connect with Mike Onslow on LinkedIn: Mike Onslow

"Even the largest companies in the world are flying blind when it comes to key operational data," says Jared Dyson, Founder of Thynk Forward and vConGPT. Speaking with Technology Reseller News at the vCon conference, Dyson explained why, despite decades of digital transformation, many enterprises remain unaware of critical conversations and decisions impacting performance — what he calls “dark operational data.” Dyson points to research from as far back as 2016 showing that bad data costs the U.S. economy over $3.2 trillion annually — and likely much more today. "Companies aren't necessarily losing data, but they're losing revenue, missing opportunities, and making bad decisions because their operational conversations aren't captured, reviewed, or understood," Dyson emphasized. Beyond the Metrics: Understanding Dark Operational Data Dark operational data, according to Dyson, refers to the hidden conversations — in sales, HR, operations, and customer support — that never make it into the company's systems or analytics. "It could be a star sales representative underperforming because of poor processes, or an HR dispute that impacts team morale but isn't detected until it's too late," he said. Dyson warns that even highly sophisticated organizations — airlines, hospitals, major financial institutions — are vulnerable. "You can open a branch in the perfect demographic location and still fail, without realizing that internal dynamics or missed insights were the cause," he explained. Thynk Forward: Building Trust, Transparency, and Traceability with AI To tackle these challenges, Dyson founded Thynk Forward, an AI-driven company focused on deploying agentic AI solutions. Their platform is designed not to replace workers, but to automate the tasks employees don't want to do — freeing them up for higher-value work. "Retention, growth, and advancement are our three pillars," Dyson said. "With better data and AI support, organizations can better train, evaluate, and advance their people." vConGPT: The Infrastructure Behind the Conversation Revolution In addition to Thynk Forward, Dyson leads vConGPT, a company pioneering vCon infrastructure at exoscale — managing millions of vCon (Virtual Conversation) transactions per second. "Nobody else is doing what we're doing at this scale," Dyson said. "vConGPT is essentially creating vCon-as-a-Service (VCaaS), a new model for enterprises who want secure, reliable access to recorded conversational data without bottlenecks." With multi-head, multi-master technology and a network distributed across multiple datacenters, vConGPT aims to be the backbone for enterprises embracing conversational data as a strategic asset. Learn More Visit thynkforward.com to learn more about Thynk Forward's AI solutions. For more on vCon infrastructure, Google the "vCon Working Group" to access collaboration and development resources. #Hashtags for LinkedIn Post: #AI #DataStrategy #DarkData #vCon #ConversationalData #EnterpriseTechnology #DigitalTransformation #FutureOfWork

“If you don't ask your AI what it used to make a decision, it might cost you your reputation—or worse.” — Matt Bramson, Chief Revenue Officer, Frontline Frontline's Matt Bramson on the Monumental Implications of vCon and the Urgent Need for Ethical Oversight in AI Hyannis, MA - April 2025 - As the first-ever vCon Conference concluded, Matt Bramson of Frontline offered a compelling vision of both the promise and the peril emerging from virtualized conversations and AI-driven decision-making. In a far-ranging conversation that blended philosophy, ethics, and enterprise AI, Bramson challenged business leaders to think well beyond lanes, silos, and conventional product rollouts. “We're looking at something civilization-transforming,” said Bramson. “Imagine a mountain of vCons—every conversation, everywhere, stored in a structured format and interrogated by AI. The insights could be profound, even world-changing. But there's a moral cost if we don't ask the right questions.” From Ephemeral Talk to Structured Truth At its core, the vCon standard captures and containers conversations—text, voice, email—across every modality in a standardized format. These containers can then be appended with CRM data, sentiment analysis, and other metadata, unlocking unprecedented insights through AI interrogation. “Conversations are how we share heartbreaks, solve problems, build businesses. They've always been ephemeral. vCons make them permanent—and actionable,” Bramson noted. Yet with such power comes risk. Bramson recounted a chilling real-world example: an AI used by a beverage company to optimize pricing based on customer characteristics. What seemed like a smart revenue idea risked violating anti-discrimination laws—and damaging the brand—because no one had taught the AI what not to use. “Who's teaching the AI business ethics, social ethics? In many cases, no one,” Bramson warned. “If you're not interrogating the AI's output, you might not know it's discriminating—until a journalist does.” A Philosopher's Take on AI With a background in philosophy, Bramson brought a rare perspective to the discussion. Where some see hallucinations in LLMs, he sees echoes of ancient debates in epistemology and metaphysics. “We're overdue for philosophers in tech boardrooms,” he said. “What's unfolding now has been pondered for millennia. Ethics and AI are now converging in real time—and most companies aren't prepared.” He challenged executives to go beyond staying in their lanes: “CEOs must ask how their AIs are making decisions—not just what those decisions are.” Frontline: CX Innovation with Real-World Impact Frontline, Bramson explained, stands at the intersection of contact center services, CCaaS technology sales, and AI-enabled agent software. But what truly excites his team is their work with social impact programs. “We take thousands of 2-1-1 calls—from people seeking food, housing, utility help,” said Bramson. “These conversations are rich with insight, and vCons give us a framework to share that data responsibly across municipalities.” Unlike private-sector rivals, 2-1-1 providers collaborate freely, and Bramson believes vCons will allow best practices in social services to travel faster, more efficiently, and with more measurable impact. Where to Learn More To explore Frontline's technology and mission-driven solutions, visit: frontline.group #vCon #AIandEthics #FrontlineGroup #ConversationalAI #DigitalHumanity #VoiceOfTheCustomer #ResponsibleAI #CCaaS #211Services #TechForGood

Strolid's vCon Revolution: Bringing Automotive Insight to the Future of Digital Conversations HYANNISPORT, MA - “We thought we were listening to the customer—until we actually did,” said Thomas McCarthy-Howe, CTO, Strolid. The first-ever vCon Conference wrapped up in Cape Cod with a surprising yet visionary host: Strolid, a company known for advancing the automotive sales process. But as CTO Thomas McCarthy-Howe explained, Strolid's role in the conference reflects something much deeper — a transformational shift in how businesses truly hear and act on the voice of the customer. “Once you're able to actually capture the conversations in this format,” McCarthy-Howe said, “you always hear all the things your customers say — all the time.” Why vCon, and Why Now? Strolid specializes in helping automotive dealerships convert leads into in-person visits, operating at the front lines of high-stakes customer interaction. Yet their interest in vCon — a standardized container format for digital conversations — has taken the company beyond automotive and into the heart of digital transformation. “At first, we thought we were collecting feedback,” said McCarthy-Howe. “But we were getting an estimate, a filtered sliver. With vCons, we realized we had been missing most of what customers were actually saying.” Surfacing Operational Blind Spots Strolid's use of vCons revealed what McCarthy-Howe called “dark operational data.” In one example, he described how customers were often frustrated not because of poor service, but because they drove long distances to view cars that had already been sold — a disconnect caused by inaccurate online listings. “That kind of insight doesn't come from hold-time metrics,” he noted. “It comes from capturing and analyzing the full customer conversation.” Enabling Ethical, Scalable Customer Understanding In addition to insight, vCons offer a scalable way to ensure ethical data handling. “Because we can now see everything, it becomes even more urgent to manage consent, protect privacy, and respect customer data,” McCarthy-Howe said. The vCon standard, supported by the IETF working group and open-source ecosystem, enables organizations to share, analyze, and protect conversational data in a consistent, privacy-respecting manner. From Car Lots to Cross-Industry Change Although Strolid is rooted in the automotive world, the lessons apply broadly. “A dealership is just a proxy for any store,” McCarthy-Howe said. “There's a sales cycle, a customer journey, and a need for trust and transparency. We designed this not just for automotive, but for the market.” Learn More Company site: strolid.com Tech insights: strolid.ai vCon standard: ietf.org  

“Building a standard like vCon is a little like giving birth — long, painful, but ultimately transformative.” — Daniel Petrie, Founder, SIPez SIPez's Daniel Petrie on the Birth of vCon and Why It's a Game-Changer for Contact Centers and Beyond Hyannis, MA - April 2025 - As the inaugural vCon Conference wrapped up, Daniel Petrie of SIPez shared a unique perspective: while Thomas McCarthy-Howe of Stralid conceived the idea of vCon, it was Petrie who helped “deliver” it through the grueling process of standards development. “Tom had the idea,” Petrie said. “I helped get it through the standards organizations. And yes, it's a lot like giving birth—it's a long and sometimes painful journey.” For first-timers to the vCon concept, Petrie offered a clear definition: vCon is a universal data exchange format for conversations — whether voice, video, text, email, or chat — capturing both the content and the surrounding metadata in a standardized way. This makes it dramatically easier for companies to analyze, share, protect, and enhance conversations across platforms and systems. How vCon Helps Contact Centers — and Everyone Else Instead of integrating separately with multiple third-party AI or analytics platforms, contact centers can integrate once into vCon and unlock access to a broad ecosystem of services. As Petrie put it: “One integration gives you access to a whole new world of capabilities — transcription, summarization, sales coaching, customer analysis, and more.” And vCon's potential doesn't stop at the enterprise level. Petrie sees a future where small businesses and even individuals can extract vCons from everyday tools like Zoom or Google Meet, then feed those into AI platforms to get meeting summaries, action items, and coaching insights — services traditionally reserved for large organizations. SIPez: Helping Companies Bridge the Gap At SIPez, Petrie and his team focus on open-source and proprietary telecom solutions, building custom capabilities where standard vendors fall short. “We help companies bridge gaps — integrating new technologies like vCon into existing stacks without having to wait for big vendors to catch up,” Petrie said. Where to Learn More For companies, MSPs, channel partners, and carriers looking to harness the power of vCon today, Petrie invites you to connect: sipez.com Daniel Petrie on LinkedIn “Don't get left behind. vCon is the future for contact centers, and the opportunity is huge,” Petrie concluded. #vCon #ContactCenter #CXInnovation #SIPez #OpenStandards #ConversationalAI #TelecomStandards #AIInTelecom #DigitalTransformation #SmallBusinessTech #ProductivityTools

“Telecom law is a niche, but it's a powerful one — and it's about to become even more important in the world of vCons.” — Diana James, Attorney, Marashlian & Donahue, PLLC At vCon 2025, Diana James Highlights Why Telecom Law Is Key to the Next Era of Communication Hyannis, MA - April 2025 - Speaking from the vCon Conference in Hyannisport, Massachusetts, Diana James, attorney with Marashlian & Donahue (The CommLaw Group), emphasized how crucial it is to have legal expertise tailored to technology and telecom — especially as new communication formats like vCon emerge. “Telecom law is a very niche area, and there's a lot to keep track of,” said James. “But it's incredibly exciting, and it's becoming even more critical as innovations like vCon reshape how businesses manage, share, and protect conversations.” Marashlian & Donahue represents clients across the telecom industry, including the Cloud Communications Alliance. James and her colleagues are deeply involved in helping organizations navigate the complex regulatory environment that governs emerging technologies like virtualized conversations. The vCon standard, which captures and containers conversations (voice, text, video, chat) into structured, portable files, presents vast new opportunities — but also raises important legal questions around data privacy, consent, and regulatory compliance. “It's not just about building the technology. It's about making sure it's implemented ethically and legally,” James noted. With enterprises and service providers racing to adopt AI, customer intelligence, and new conversational formats, specialized telecom and tech law firms like Marashlian & Donahue are more important than ever — helping innovators stay ahead of regulatory requirements while protecting customer trust. #vCon #TelecomLaw #PrivacyCompliance #EmergingTech #MarashlianAndDonahue #TheCommLawGroup #CloudCommunications #AICompliance #TechRegulation #DataPrivacy #VoiceOfTheCustomer

“We're not just building AI for call centers — we're building AI with call centers in mind.” — Justin Massey, Relay Hawk At the vCon Spring 2025 Conference, Justin Massey of Relay Hawk brought both a technologist's vision and a contact center veteran's intuition to the main stage. In a conversation with Technology Reseller News publisher Doug Green, Massey unpacked how his team is building next-generation AI voice agents — with human-first design and real-world BPO pain points at the forefront. Contact Center Roots, Tech-Forward Vision Massey isn't your typical AI founder. With a family background spanning nearly five decades in call center operations, he was answering phones at 16 to fuel his Ford Explorer. “Some people theorize about customer experience. I lived it,” he shared. That lived experience directly informs Relay Hawk's core solution: AI agents that know when to get out of the way. When the AI hits a wall, Relay Hawk's "escape hatch" hands the conversation off to a live agent — armed with the full context, so customers don't have to repeat themselves. AI Meets Authentication One of the major challenges in today's communication landscape? Verifying identity without collecting sensitive information. Massey proposes a modern approach: linking voice calls to identity providers like Google or Microsoft, much like how we authenticate via email or social platforms. “Why not use that same concept for phone calls?” he asked. Instead of collecting sensitive data during a call — a liability for BPOs — customers could validate via external credentials and receive a verified claim. Tackling “Dependency Problems” in AI Integration Relay Hawk is also focused on solving integration hurdles — what Massey called “dependency problems.” “Everyone wants their AI to plug into CRMs, ticketing platforms, schedulers — but every API is different,” he said. The goal: simplify third-party integration and leverage protocols like MCP to make AI deployment more seamless. Warning: Transcription May Be Hazardous to Your AI Another overlooked challenge: bad transcription = bad data = bad AI. Massey highlighted that many call recordings are mono, making it hard to distinguish between caller and agent. RelayHawk recommends stereo recordings, ensuring the data feeding AI engines is clean, clear, and actionable. “If your transcription is off, your entire AI analysis goes off the rails.” Relay Hawk Is Looking for Design Partners Still in its early stages, Relay Hawk is working with design partners to refine its offering. “If you're an early adopter and want to help shape a solution that actually works for your use case — we want to talk,” Massey said. Learn more: RelayHawk.com or find them on LinkedIn by searching RelayHawk #AIinCallCenters #VoiceAI #RelayHawk #vCon2025 #ContactCenterTech #IdentityValidation #TranscriptionAI #CXInnovation #BPOsolutions #CallCenterAutomation #ConversationalAI #DougGreen #TechnologyResellerNews

“Voice AI isn't here to replace people — it's here to empower them.” — RJ Burnham, Founder, Consig At the inaugural vCon 2025 Conference in Hyannis, RJ Burnham, founder of Consig, sat down with Doug Green of Technology Reseller News to explore the next frontier in voice AI — and why the real opportunity isn't in replacing human teams, but amplifying them. Burnham's deep roots in voice tech go back nearly three decades — from early speech recognition for financial services to launching Consig just last year. Now, he's focused on helping industry-specialized service providers navigate the AI transformation. “There's a lot of buzz around replacing people with AI. But in many industries — from healthcare to automotive — the real value comes from blending technology with human expertise.” Human-AI Collaboration, Not Replacement Burnham sees a clear trend: companies that rely on deep domain expertise are facing disruption from software-first competitors. Voice AI is now capable of more than simple scripts — it can handle complex tasks like appointment rescheduling, payment collection, and post-visit follow-ups. Still, Consig's philosophy is to automate what machines do best, and leave the human connection to experienced staff. One standout example? A healthcare client using Consig to power post-appointment patient interviews — a traditionally people-powered task — now partially automated with voice AI to streamline processes while retaining human empathy where it matters most. Why vCons Matter Burnham also presented on the role of vCons in voice AI, calling them a breakthrough in improving customer experience. "One of the most frustrating moments for any caller is repeating themselves after a handoff. vCons eliminate that," he said. By encapsulating context, transcripts, and metadata, vCons allow seamless transitions between AI and human agents, improving efficiency and satisfaction. “vCons solve the memory problem. No more starting over. That's a game changer for customer experience.” What's Next for Consig Consig offers white-labeled, embeddable solutions to help service providers adopt AI — without becoming tech companies themselves. Burnham's mission: make voice AI accessible, responsible, and industry-aligned. Learn more at: consig.ai

“Transformation isn't just a buzzword — it's the reality of staying competitive.” — Bryan Martin, 8x8 At the inaugural vCon Conference in Hyannis, MA, Bryan Martin, Chairman of 8x8, sat down with Technology Reseller News to discuss the seismic shifts in enterprise communications — from vCons to AI-powered ecosystems — and why companies that don't adapt may be left behind. “The smartest people in the room tend to outthink the rest of the industry. That's why I follow standards like vCons.” From CIDP to Ecosystem Strategy A year ago, 8x8 launched its Customer Interaction Data Platform (CIDP) — a unified system to aggregate and analyze all conversational data. Think of it as vCons in action: making customer conversations searchable, auditable, and actionable. Martin sees this as the foundation for real AI outcomes — not just hype. But with AI moving at lightning speed, 8x8 has shifted to an ecosystem-first model, working with partners like Cognigy, CallCabinet, and Preovi to integrate best-in-class AI tools into its platform. “You can't build fast enough to keep up. We're curating the best AI engines so we can swap in new ones with minimal disruption to customers.” What vCons Bring to the Table Martin highlighted vCons' power to preserve context across handoffs — eliminating the “amnesia effect” when customers move from AI to human agents. That context-rich handoff, he said, is essential to improving both agent efficiency and customer satisfaction. Real Results Over Rhetoric Martin is candid about avoiding the “digital transformation” buzzword. “If we can't transform ourselves at 8x8,” he said, “we have no business asking our partners or customers to change.” The goal is to show, not tell — sharing real case studies of internal improvements driven by vCons and conversational AI. “Call it transformation or not — the end result has to be better CX, better AX, and ultimately, better business outcomes.” Learn More Visit: 8x8.com Follow: 8x8 on LinkedIn #vCon2025 #8x8 #BryanMartin #ConversationalAI #VoiceAI #CustomerExperience #AIPlatform #TechEcosystem #CXTransformation #DigitalStrategy #DougGreen #TechnologyResellerNews #vCons #CIDP #EnterpriseAI  

Strolid's Road to Reinvention: How a Contact Center Pioneer Helped Create the vCon Standard “Every time a customer calls, it shouldn't feel like the first time.” — Matt Watson, Strolid At the first-ever vCon Conference in Hyannis, MA, Matt Watson, Vice President of Product Development at Strolid, joined Doug Green of Technology Reseller News to tell a story few expected: how a company built to support car dealers ended up helping create the vCon standard — now poised to revolutionize how we store, analyze, and act on conversational data. “We didn't start by trying to invent something new. We started by solving real problems with real conversations — and vCon was the natural result.” From Leads to Context-Rich Data Strolid supports 165+ automotive dealerships by handling calls, texts, chats, and emails — from casual inquiries to high-stakes sales leads. Every interaction now becomes a vCon, a standardized digital conversation record. That vCon includes: Caller details and timestamps Conversation transcripts Connected metadata (like the car model or promotion that triggered the call) Follow-up actions (like booked test drives) Before vCons, much of this data was scattered — or lost. Now, every call is actionable, searchable, and auditable at scale. For Dealers, It's About Trust and Retention When a customer calls about a $70K pickup truck, consistency matters. vCons ensure that agents are prepared, customers aren't repeating themselves, and dealers can track every touchpoint across the buying journey. Watson says this builds not just sales — but lifetime service value, as happy customers keep returning for service, warranty work, and more. For OEMs, It's Instant Market Feedback Watson explained how auto manufacturers (like Ford) now use vCon data to measure campaign effectiveness in real time. If a customer references a football ad while calling, that detail enters the vCon — giving the brand fast, ground-level feedback on what's working. Empowering Employees, Too VCons don't just enhance CX — they improve EX (employee experience). Strolid's agents now get real-time screen pops with the customer's history before even answering the phone. That means less stress, more success, and happier teams. What Is a vCon, Really? Watson put it simply: “A vCon is like a PDF for conversations.” And just like PDF revolutionized documents, vCons are set to change the way we treat conversations — for everyone from dealerships to global brands. Learn more: strolid.com — for auto dealer services strolid.ai — for companies looking to generate vCons at scale

Tech pioneer previews the world's first VCon-focused conference and the protocols reshaping AI, business conversations, and communications strategy ST. PETERSBURG, FL - At Cloud Connections 2025, Jeff Pulver, internet telephony pioneer and CEO of the newly launched vCon Foundation, joined Technology Reseller News to preview the first-ever VCon Conference, taking place April 22–24 in Hyannis, Massachusetts. Pulver described vCon—short for "virtualized conversation"—as a new file format standard, backed by the IETF, that captures and structures conversations across voice, chat, email, and messaging platforms. More than just a storage format, vCon is the key, he says, to unlocking insights, building memory into AI systems, and enabling truly intelligent, context-aware communications. “For anyone trying to manage unstructured data, better understand support calls, or just improve customer engagement—this is it,” Pulver said. “If you're asking yourself what you can actually do with AI in your business, the answer is two words: virtualized conversations.” The upcoming VCon event will focus on three core themes: Theory and Protocols – Understanding VCon and SCITT (Supply Chain Integrity, Transparency, and Trust) Industry Activation – Product and service announcements from companies integrating the standard Interop Testing – The first public interoperability event for VCon-compatible platforms Pulver, who famously launched Free World Dialup and co-founded Vonage, emphasized the disruptive potential of this new standard: “We've never had a universal file format for conversations before. With VCon, any AI tool, from any vendor, can now understand and analyze that data.” He also announced a related initiative called TAFI (Trust Agent Framework for AI), which incorporates VCon for memory and SCITT for trust—a new model for AI transparency and reliability. Pulver, who now refers to himself as Chief Evangelist Officer of the vCon Foundation, promised attendees real value: “If you show up and don't learn something new, I'll refund your registration. That's how confident I am.” With rapid enterprise AI adoption underway, Pulver sees VCon as the missing link. “Conversations matter. Memory matters. And VCon brings them together.” Learn more and register: www.vonevolution.com/spring25-vcon

“If you're not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo Solutions As AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast, we caught up with Robert Galop and Kevin Nethercott to talk about lessons from a packed Q1 event season and how Creo is helping partners double revenue and reduce churn with powerful new tools like communications automation and vCon-based analytics. From Buzz to Business: AI Finds Its Place At events like Mobile World Congress, Enterprise Connect, and Channel Partners, Galop and Nethercott saw a turning point: AI is no longer a billboard phrase. It's now a baked-in feature set delivering real-world impact. “This year, AI moved off the signage and into actual use cases,” said Galop. “It's impacting customer experience, sales, employee workflows—and it's starting to move the needle on revenue.” Nethercott added that network APIs are making similar leaps—from future promise to practical tools. Use cases like replacing SMS one-time passwords with secure network authentication are hitting the market now, with major players like Meta moving in. CPaaS and Automation: The Next Big Shift What's next? According to Creo, it's communications automation—helping CSPs and MSPs offer smarter, faster, more connected customer experiences. “Service providers often think they can't deliver this,” said Galop. “We come in, co-sell with them, train their teams, and help get it in front of customers.” Creo also supports deployment of vCon-based analytics, which let service providers tap into millions of voice and digital interactions already flowing across their networks. That data, once invisible, is now actionable—reducing churn, identifying revenue opportunities, and even recovering at-risk accounts. “One of our customers used vCons to detect churn risk—and saved two major clients within 30 days,” said Galop. Fast Ramp, Real Results What sets Creo apart is its speed and end-to-end support. They're helping partners go from zero to revenue-generating in under 30 days. ✅ Advisory: Go-to-market guidance, C-level alignment, blue sky planning ✅ Training: Sales team enablement, customer discovery sessions ✅ Tech: Development + integration support to activate automation and analytics ✅ Urgency: Involved in $100K+ automation deals and $200K+ analytics rollouts now “We've done this before,” said Nethercott. “We bring the tech, the playbook, and the team to get our partners moving immediately.” A Simple Entry, a High-Stakes Moment “It's easy to get started—but the caution is, this will move fast,” warned Galop. “If you're not doing this, someone else in your market will.” Creo is actively looking for partners who are ready to act. For CSPs and MSPs under pressure to differentiate, scale, and win in Q2, this might be the quarter that changes everything. Learn More Visit creosolutions.tech Catch Creo Solutions at the vCon Summit this month in Cape Cod #CreoSolutions #CPaaS #vCon #AI #Automation #MSPs #CSPs #CommunicationsAutomation #VoiceAnalytics #TechPartners #ServiceProviderGrowth #DigitalTransformation #CustomerExperience

Dan is joined by Marc Evans, director of business development and technology at Andes. Marc has over twenty years of experience in the use of CPU, DSP, and Specialized IP in SoCs from his prior positions at Lattice Semiconductor, Ceva, and Tensilica. During his early career, Marc was a processor architect, making significant contributions… Read More

"We used to care about the conversation only from the moment it started until it ended. Now we care about what happens after." That key quote from Jeff Pulver, telecom pioneer and the driving force behind the Pulver Order that helped make VoIP a legitimate telecom service, sums up a new era in enterprise communications. Speaking alongside leading industry analyst Jon Arnold, Pulver and Arnold joined Doug Green, Publisher of Technology Reseller News, for a wide-ranging closing podcast at Enterprise Connect 2025. Looking back over 25+ years of Enterprise Connect—from the PBX shows in Washington, D.C., to the Swan and Dolphin, and now the Gaylord and Las Vegas—the two industry veterans observed how much has changed. From Nortel to Microsoft, from hardware to the cloud, and now into the AI era, the show and the industry have constantly evolved. Arnold noted the shift in enterprise communications from dedicated telecom departments to outsourced IT and cloud-first strategies. Pulver recalled the days when maintaining uptime on voice trading systems was a mission-critical function for financial firms. Today, the challenge is managing and extracting value from the metadata of conversations. Pulver introduced listeners to the vCon, a new standard that captures the essence of a conversation—voice, text, and data—for post-call analytics, memory, and trust-building. "Living in a world where you can now leverage the metadata associated with the conversation and monetize that... that's the future," he said. Learn more about the Pulver Order and Jeff's legacy in VoIP here: Celebrating 20 Years of Innovation. AI, metadata, and automation were key themes. Arnold explained that while UCaaS providers have solved voice and video delivery, the next frontier is capturing insights from those communications to improve workflows and build knowledge across the organization. Pulver added that many chatbots today suffer from "amnesia" – they can't remember previous interactions. The vCon standard aims to solve that, along with related standards like SKIT, which help verify the authenticity of data. Trust and memory, said Pulver, are the building blocks of AI in communications. And while these technologies are just gaining traction, he predicted that by 2027-2030, they will redefine how businesses communicate, collaborate, and operate. Pulver emphasized the importance of building opt-in consent and compliance into communications. Recording calls without proper consent, especially in California or the EU, could pose legal risks, and new protocols are being designed to address that. Looking ahead, Arnold cautioned that companies that fail to invest in R&D during this critical AI transition risk falling behind. While current products are still maturing, the groundwork for the next generation of communications is being laid today. Enterprise Connect 2025 may have wrapped, but the conversation is far from over. As Pulver put it, "This is where the future happens." Stay tuned for more updates from Enterprise Connect 2025 at Technology Reseller News.

Estudio VCON 2024 Congreso Faconauto 2025 El informe, presentado en el Congreso Faconauto, revela la percepción del sector sobre la relación con las marcas, la rentabilidad de la concesión, la electrificación y el impacto de la llegada de nuevos fabricantes. Toyota ha sido reconocida como la marca mejor valorada por los concesionarios en España en el estudio VCON 2024, elaborado por PwC en colaboración con Faconauto. Este informe, que analiza la competitividad del ecosistema de concesionarios, se ha presentado en el Congreso Faconauto, celebrado en Madrid, y recoge la opinión de 502 concesionarios sobre factores clave como la confianza en la dirección estratégica de las marcas, el modelo de colaboración y la rentabilidad de las operaciones. Con una puntuación global de 9,3 sobre 10, Toyota lidera el ranking de satisfacción de los concesionarios, seguida de Cupra (9,2) y MG (9,1). Škoda destaca como la marca con mayor evolución, escalando de la duodécima a la sexta posición en comparación con la edición anterior del estudio. En el otro extremo de la clasificación, las tres marcas con menor valoración por parte de los concesionarios son Fiat (6,5), Peugeot (6,8) y Ford (7,1). Estos fabricantes muestran los niveles más bajos de satisfacción en aspectos clave como la confianza en su dirección estratégica y el modelo de relación con su red comercial. El liderazgo de Toyota en esta clasificación se debe, en gran medida, a la confianza que genera en su red comercial. El 94% de sus distribuidores valora positivamente la dirección estratégica de la marca y un 80% considera que Toyota es receptiva a sus sugerencias. Este enfoque refuerza su posición como un modelo de referencia en el sector. Preocupación por la rentabilidad del negocio Uno de los aspectos más destacados del estudio es la percepción sobre la rentabilidad de los concesionarios. Casi la mitad de los encuestados, un 48%, considera que su retorno de inversión ha estado por debajo de lo esperado, mientras que solo un 19% lo califica como positivo, lo que refleja el impacto de los retos económicos y la incertidumbre que atraviesa el mercado. A pesar de este panorama, el estudio muestra una ligera mejora en la confianza sobre el futuro del negocio de los empresarios. Un 41% de los concesionarios cree que su concesión valdrá más en los próximos 12 meses, lo que supone un incremento de ocho puntos respecto a 2023. Crecimiento y consolidación: una apuesta estratégica El estudio también pone de relieve que la expansión inorgánica sigue siendo la principal vía de crecimiento para los concesionarios. Un 72% se plantea participar en operaciones de consolidación a corto o medio plazo. Dentro de esta estrategia, el 46% busca crecer con nuevas marcas, mientras que un 29% prefiere hacerlo dentro de la misma enseña. Estos datos reflejan un sector en plena fase de concentración, impulsado por la necesidad de ganar tamaño y eficiencia. La llegada de nuevas marcas, entre la oportunidad y el riesgo Uno de los cambios más significativos que recoge el informe es la evolución en la percepción de los concesionarios sobre la entrada de nuevos fabricantes en el mercado. Un 41% considera que la llegada de nuevas marcas representa una oportunidad, lo que supone un incremento de diez puntos respecto al año anterior. Sin embargo, un 51% sigue viéndolo como un riesgo. Las marcas chinas y asiáticas emergentes están ganando terreno en el mercado español. De hecho, un 34% de los concesionarios elegiría trabajar con una marca asiática si tuviera que cambiar de fabricante. No obstante, persiste cierta preocupación por la competencia, ya que el 41% cree que Europa debería endurecer los aranceles a los fabricantes extranjeros. La electrificación, un reto pendiente El estudio también analiza la percepción del sector sobre la transición hacia la movilidad eléctrica, que sigue siendo una asignatura pendiente. Un 66% de los concesionarios se muestra insatisfecho con la rentabilidad obtenida en la venta de vehículos eléctricos, y solo un 11% confía plenamente en la estrategia de electrificación de su marca. Además, la incertidumbre en torno al vehículo eléctrico sigue frenando el mercado, según el 52% de los encuestados. En cuanto a la posventa, y en línea con los datos obtenidos en la oleada de 2023, los concesionarios asocian sus servicios a unos niveles altos de competitividad (71%), pero son críticos con el soporte de las marcas en esta área de la actividad.

"VCons are incredible. You can take all your phone calls online, analyze them, and unlock insights like never before." – Claude Hayne, Founder of AdJumps and MindMaking. At ITEXPO 2025, Claude Hayne, founder of AdJumps and MindMaking, joined Technology Reseller News to discuss how VCons (Voice Conversations) and AI are revolutionizing the way businesses—particularly small and medium-sized enterprises (SMBs)—engage with their customers, optimize sales, and improve marketing strategies. With decades of experience in advertising and communications technology, Hayne has closely followed the evolution of SIP, VoIP, and AI-driven analytics. His latest venture, MindMaking, is designed to help businesses capture, analyze, and act on the wealth of insights hidden in customer conversations. What Are VCons and Why Do They Matter? VCons, or Voice Conversations, represent a new frontier in business communications. These AI-enhanced, data-rich call records allow companies to not only store customer interactions but turn them into searchable, actionable data. Hayne explains: "Imagine being able to Google your business conversations. Instead of manually listening to hundreds of recorded calls, businesses can now instantly search and analyze their customer interactions. AI can tell you: Who are your best customers? What are they asking for that you don't yet offer? What common complaints do you receive? These insights have never been this accessible before." MindMaking: Bringing Enterprise-Level AI to SMBs One of the biggest challenges for small businesses and independent professionals—from doctors and lawyers to retail stores and service providers—is access to high-quality marketing intelligence. Large corporations invest millions in customer analytics, call center insights, and AI-driven decision-making tools. MindMaking aims to bridge this gap by providing a federated AI-powered platform that small businesses can easily adopt and use. With MindMaking, SMBs can: ✅ Digitally store and analyze their customer interactions in a centralized platform ✅ Use AI-driven search capabilities to extract key business insights ✅ Identify trends and opportunities to enhance products, services, and customer engagement ✅ Optimize sales and marketing strategies with real-time data The Evolution of VCons and AI in Customer Engagement Hayne's journey toward developing MindMaking began four years ago when he was searching for ways to optimize ad performance and analyze customer interactions. After an introduction to Thomas Howe, a key figure in the VCon space, he quickly recognized the transformative potential of AI-enhanced voice conversations. "Businesses are sitting on a goldmine of customer data hidden in phone conversations," Hayne explains. "With AI, we can surface that data and provide meaningful insights that drive growth and efficiency." What's Next for MindMaking? While MindMaking and AdJumps are still in early development, the foundation is set for businesses to start leveraging AI-driven voice analytics in new and powerful ways. "We're finalizing the core functionality of MindMaking now," Hayne says. "Once it's in place, we'll integrate AdJumps to create a seamless solution for SMBs to not only analyze their interactions but use that data to drive smarter marketing campaigns." As AI continues to reshape customer interactions, marketing, and decision-making, MindMaking's VCon-powered platform is positioned to offer SMBs the same competitive advantages that large enterprises enjoy. Learn More Stay updated on MindMaking at mindmaking.com Discover how AdJumps is evolving marketing tech at adjumps.com #VCons #AI #BusinessIntelligence #SMBTech #MarketingTech #ITExpo2025

VOV1 - Mỹ lần đầu tiên có cuộc đối thoại trực tiếp với Hamas về vấn đề con tin. Đây một động thái chưa từng có và đảo ngược chính sách lâu nay của Mỹ là không đàm phán với các lực lượng bị nước này liệt vào danh sách khủng bố.

"The conversation doesn't end when you hang up the phone. That's when it begins." – Jeff Pulver At the recent TMC event, Technology Reseller News publisher Doug Green sat down with Jeff Pulver, a pioneering voice in the VoIP industry and now the driving force behind vCon. Their conversation, much like the technology it centered on, was a glimpse into the future of communication—one that redefines how we capture, analyze, and leverage conversations. 30 Years of VoIP: From VocalTech to vCon For Pulver, February 13th, 2025, marked a milestone—30 years since VocalTech introduced the first consumer VoIP application, a moment that proved voice could travel over the internet, not just phone lines. While voice-over-IP technology has been in development since 1969, Pulver sees 1995 as the true launch of the VoIP industry. Since then, the landscape has evolved in ways few could have predicted. Now, Pulver is championing vCon, an IETF standard that could revolutionize digital communication. "If you're familiar with SIP (Session Initiation Protocol), then you'll appreciate that the same people behind SIP are bringing you vCon," he said. vCon is more than just a file format—it's a way to store, analyze, and extract value from conversations across voice, email, and text. A Game Changer for Businesses of All Sizes Until recently, only large enterprises could afford advanced AI-driven conversation analysis, using sentiment and metadata to gain insights. But vCon democratizes this capability, allowing small and medium-sized businesses—or even individuals—to capture and analyze conversations effortlessly. Pulver envisions a world where conversations are no longer lost but instead serve as valuable data points. "We've been letting metadata fall on the cutting room floor. Now, we can take conversations, apply AI, and gain insights without millions in R&D costs," he explained. The First-Ever vCon Interop Event To further the adoption of this groundbreaking standard, Pulver announced the first-ever vCon Interop event, set for April 22-24, 2025, in Cape Cod. The event will feature a workshop, hands-on application development, and an industry showcase where companies can test interoperability. Additionally, he is spearheading Vinevolution, an event in Bentonville, Arkansas, on April 9, focusing on the intersection of AI, telecom, and supply chain, as well as AI Com in New York City on April 4. The Future of Conversations Pulver, who coined the term Voice on the Net (VON) in 1995, sees vCon as a natural progression of his work. "We're living in a world where AI is pervasive, and communication is evolving again," he said. "This is more than just telecom—it's about transforming how we do business." With vCon, conversations become assets, not just fleeting moments. For those who want to be part of this next wave of innovation, the opportunity starts now. As Pulver put it, "If you're an early adopter, come join us." For more details, visit pulver.com or join the vCon Foundation at pulver.com/join. (This podcast summary was done by vCon)

“When you start using vCons and actually listen to what your customers say, you realize you never really listened to them before.” – Thomas McCarthy-Howe, Co-Author of VCon and CEO of Strolid At IT Expo, Technology Reseller News publisher Doug Green sat down with Thomas McCarthy-Howe, co-inventor of the vCon standard, to discuss how structured conversation data is revolutionizing industries—starting with automotive sales. McCarthy-Howe, alongside Dan Petrie, developed the vCon standard, now adopted by the IETF, to address a fundamental gap in digital communications: there was no standardized way to structure and analyze conversations. Initially developed to help Strolid, his outsourced sales firm, better understand customer interactions, vCon has since evolved into a critical tool for enhancing both customer (CX) and employee experience (EX). vCon's First Use Case: Automotive Sales In the high-stakes world of car sales, where Strolid processes over 9,000 daily inquiries and converts 5,000-6,000 into sales, conversation intelligence is a game-changer. By structuring and analyzing millions of calls, vCon enables dealerships to: Identify and resolve customer pain points, like inaccurate inventory listings Improve lead response times to meet manufacturer SLAs Uncover hidden operational inefficiencies affecting margins Reduce customer frustration, boosting dealership reputation and loyalty “In our industry, a customer might drive an hour to see a car—only to find it's not on the lot. That's a serious problem. With vCons, we capture these issues and fix them before they escalate,” McCarthy-Howe explained. Beyond Sales: The Future of vCon VCon isn't just about efficiency—it's about data integrity and security. As McCarthy-Howe emphasized, biometric data like voice and face recordings are highly sensitive, making secure, structured storage essential in the age of deepfakes and digital fraud. Learn More Strolid: strolid.com VCon & Structured Conversations: conserver.io Next IETF Meeting (March in Bangkok): Get involved in shaping the future of vCon #vCon #AI #CustomerExperience #AutomotiveSales #TechInnovation #ITExpo

“For the first time, I saw how a vCon could instantly surface the key insights from my own podcast—just like I would.” – Doug Green, Publisher of Technology Reseller News At ITExpo 2025, Jeff Pulver and Technology Reseller News publisher Doug Green explored the future of structured conversation data through vCon—and experienced its impact firsthand. Green, known for producing thousands of industry podcasts, has long been burdened by the manual effort of summarizing, archiving, and analyzing content. But during this live demo, he witnessed how vCon automates this process with precision. vCon in Action: A New Era for Media and Business Intelligence With a simple copy-paste workflow, Green and Pulver tested vCon's capabilities: ✅ Accurate Transcription: vCon provided a structured and highly precise transcript. ✅ Instant Podcast Summarization: AI identified the most SEO-friendly key quote, just as Green himself would have. ✅ Automated Editorial Review: When asked, “What did Doug forget to ask?” the system generated insightful follow-up questions, improving future interviews. ✅ Optimized Social Media Posts: vCon-crafted LinkedIn content aligned with both human audiences and algorithmic discoverability. Beyond automation, Green emphasized that vCon enhances, rather than replaces, human judgment. “I still review, tweak, and finalize everything,” he said. “But the heavy lifting is done.” Beyond Podcasting: The Broad Implications of vCon The implications of vCon go far beyond media production. Pulver and Green identified game-changing use cases for industries such as: Regulatory and Legal Proceedings: Structured archives provide instant access to historical insights, benefiting legal cases and expert testimony. Sales and Prospecting: vCons help MSPs and resellers track and optimize their customer engagement strategies. Customer Experience & Call Centers: Enterprises can analyze vast amounts of conversations to identify pain points, streamline responses, and enhance service quality. Pulver summed it up best: “vCon gives businesses a perfect memory—structured, searchable, and actionable.” Learn More vCon & Structured Conversations: www.conserver.io Doug Green's Podcast Archive: Technology Reseller News #vCon #AI #ITExpo2025 #Podcasting #MediaTech #CustomerExperience #Automation  

Jeff Pulver is all about vCons at ITEXPO this week “vCons provide the memory,” says Jeff Pulver. According to Jeff's upcoming publication on vCons, Virtualized Conversations are a transformative force in enterprise AI and communications. Jeff believes that much like how VoIP revolutionized voice communication, vCons redefine how conversations are captured, structured, and leveraged as digital assets. “Imagine dealing with different bots, and every time you're there, it's like 50 first dates. You forget that you were there five minutes ago. The vCon provides the memory layer that keeps track of what's said, when, and where. If you're in a business, an enterprise, you know, vCons can capture not just voice conversations but emails, messages, everything. You have a 360 on what's going on in a relationship with a customer, with an employee, or even in your own company's knowledge base. It's expansive what this power is being unleashed. In the age of AI, vCon is essential, whether you're an MSP, or any type of service provider, for that matter. If you're an engineer. You're building hardware. You're telecom ecosystem. vCon should be on your product roadmap.” Jeff is at ITEXPO this week. He will be at the ‘Future of Work Strategy – State of the Market Review' at 10 AM on Tuesday, with Jon Arnold. He will also be available at the Snom booth, during the EXPO. https://www.vonevolution.com/

The year of vCon, Creo Solutions unwraps solutions that cut across silos and platforms, monetize data, Podcast, Every time we hop on a meeting, we've got Microsoft, CodePilot will give us a readout, or when we call into a contact center, all of your CCaaS platforms today support recording conversations and using that for coaching “Every time we hop on a meeting, we've got Microsoft, CodePilot will give us a readout, or when we call into a contact center, all of your CCaaS platforms today support recording conversations and using that for coaching,” says Creo Solutions Partner and Co-Founder Robert Galop. “The challenge in the industry has really been all of these are siloed solutions. So if I want to get a picture of what's really happening with my business, what the customer journey looks like all the way from marketing to sales to onboarding and what have you, I've got all of these different systems that I've got to look across. And none of them are consistent in the information that they give me.” “So what we're really excited about is with vCons.” In this podcast, we take a look at the excitement. “Now we can capture conversations in the entire customer journey, everything that the employee is doing to support the customer, and we can capture those in a consistent way across platforms. And we're looking at very simple licensing models, very simple deployment model. So let me show you show what this what this product is. And I think we'll be able to talk to how service providers can take this to market.” We learn about verticals and applications such as car dealerships.” Visit us at https://www.creosolutions.tech/.

- Hội Chuyên gia người Việt Nam tại Nhật Bản (Vietnamese Professionals in Japan - VPJ) đã tổ chức thành công sự kiện “Xu hướng tương lai và con đường sự nghiệp” tại Tokyo, Nhật Bản. Đây là sự kiện có sự tham gia của nhiều chuyên gia hàng đầu trong lĩnh vực công nghệ thông tin (IT) người Việt Nam tại Nhật Bản, mang lại ý nghĩa thiết thực, giúp các bạn trẻ định hình rõ hơn về tương lai và nghề nghiệp. Chủ đề : Xu hướng tương lai, con đường sự nghiệp, công nghệ thông tin, Nhật Bản --- Support this podcast: https://podcasters.spotify.com/pod/show/vov1tintuc/support

Trả lời phỏng vấn của SBS Việt ngữ sau cuộc phẫu thuật kéo dài 4 tiếng của con gái bị tai nạn giao thông trước cổng trường tiểu học Our Lady of The Rosary ở Fairfield, chị Lily Phạm (sống ở Canley Vale) chia sẻ nỗi đau khi chứng kiến chân phải của con gái 8 tuổi có nguy cơ tổn thương nghiêm trọng. Chị cho biết người gây ra tai nạn đã được tại ngoại, đồng thời việc phụ huynh phải băng qua đường từ chỗ đậu xe để đón con ở khu vực này tiềm ẩn nhiều rủi ro tai nạn giao thông.

Ở Mỹ Latinh, Trung Quốc đang nói lời tạm biệt với những canh bạc lớn và những cây cầu khổng lồ để ủng hộ một cách tiếp cận mới. Xem thêm.

Thế nào là kim tự tháp đầu tư, tài sản mà bạn đang sở hữu thuộc tầng nào? Đầu tư vào đâu sẽ ít rủi ro và lợi nhuận ổn định? Hiểu được khái niệm tài chính được mô hình hóa này sẽ giúp bạn có được bức tranh rõ ràng hơn về các loại tài sản mà mình đang sở hữu, những rủi ro và khả năng sinh lợi của nó. Từ đó, bạn có thể đánh giá và đưa ra các quyết định về đầu tư cũng như quản lý tài chính.

What is CX means more than using technology in a technology industry? “When we think about CX, as we've been talking about it as an industry, we've really been thinking about contact center,” says Robert Galop, Co-Founder of Creo Solutions ( www.creosolutions.tech ). Can vCons take us further? Can AI-empowered CX tools bring improved CX to industries such as consumer retail or automotive? In this podcast, we hear from Thomas Howe, CTO of Strolid, a company bringing technological change to the automotive sector. “What we're saying about a CX revolution really comes down to the fact that with a new vCon standard, you're able to capture and collect and analyze all the things your customers say. For all the ways in which we weren't listening to them, either one by one or as a group, all of those improvements will now be available to us for the customer experience.” “We mean big CX,” adds Howe. Are you listening? One of the aspects of this change is the simple act of listening. As Jeff Pulver points out, we listen with our minds, not our ears. We possibly hear a conversation, but we don't necessarily process everything.  “If my sister and I vConned every conversation we had leading up to the last event we did, we would know who was right and who was wrong. Perhaps I was wrong, but I don't remember hearing certain things. But with a VCon, there's no more indecision because it'll be on record and it'd be authentic. It's authenticated what was said. And really what drives this is the confluence of not just this technology, but the fact that we're living inside of a gen AI revolution.” Imagine the number of human misunderstandings driven by a lack of listening.

Mùa xuân ở Úc không chỉ có hoa nở mà còn là mùa chim ác là bay đến. Một số loài chim ác là có thể bảo vệ lãnh thổ của mình một cách quyết liệt. Các chuyên gia khuyên mọi người nên cảnh giác, giữ bình tĩnh và thậm chí cố gắng giành được lòng tin của các loài chim.

Bài giảng của Lm Louis Huỳnh Thanh Hải trong thánh lễ Thứ Hai tuần XXIII Thường niên, cử hành lúc 17:30 ngày 9-9-2024 tại Nhà nguyện Trung tâm Mục vụ TGP Sài Gòn.

Israel oanh kích Gaza, hàng chục người chết, trong khi chiến dịch phòng bại liệt tiếp diễn; Bảy người thiệt mạng vì bão Yagi ở Philippines; Hai tàu chở dầu bị tấn công ở Biển Đỏ; Nhiều người Mỹ gốc Á còn xa lạ với dòng chảy chính trị Mỹ

Ever wondered if not being active on social media could hurt your brand and hinder your success?  On this episode of Impact Through Voice, I am joined by Ramon Ray, a dynamic keynote speaker, event host, and personal branding expert.  We explore the importance of leveraging social media to enhance your corporate brand, overcoming the fear of public speaking, and the basics of voice modulation.  Ramon shares his journey from small speaking gigs to major stages, including interviewing President Barack Obama and speaking at Gary Vaynerchuk's VCon.  We dive into practical tips for building a personal brand and the importance of authenticity in your public persona.  I also asked Ramon about how he learnt to use his voice effectively to engage and inspire audiences.  Whether you're a CEO or a solo entrepreneur, this episode is filled with actionable insights to help you use your voice to make an impact. Here's where the discussion goes.... 01:15 Introducing Ramon Ray: Keynote Speaker and Entrepreneur 02:29 Ramon's Journey in Public Speaking 06:25 Overcoming Stage Fright and Nervousness 18:36 The Power of Personal Branding 21:09 Daily Social Media Engagement 21:43 Overcoming Shyness in Business 23:12 Ramon's Professional Journey 25:00 The Rundown with Ramon 27:33 The Impact of AI 28:59 Getting Free Publicity 33:19 Interviewing the President 34:42 Mastering Live Presentations 37:07 Conclusion and Book Promotion   Links shared in this episode: www.Ramonray.com https://www.linkedin.com/in/ramonraysmallbiz/ https://zoneofgenius.com/ https://www.instagram.com/ramonraysmarthustle/ https://x.com/ramonray https://www.amazon.ae/Celebrity-CEO-Entrepreneurs-Building-Community/dp/1948080850   More about Lisa Hugo www.lisahugo.com More from the podcast: Visit our podcast page and subscribe so you don't miss any future episodes www.lisahugo.com/podcast Full shownotes can be found here: www.lisahugo.com/36    

Dự án Forest City ở Johor vẫn đang trong tình trạng bế tắc khi Bắc Kinh chuẩn bị cho cuộc họp quan trọng. Xem thêm.

- Được xem là ca sỹ, nhạc sỹ tiên phong theo đuổi dòng nhạc “dream pop” tại Việt Nam, khi phát hành album “Thiên thần sa ngã” từ năm 2018, Bùi Lan Hương đang dần khẳng định chỗ đứng riêng trong làng nhạc nước nhà, với chất nhạc cùng chất giọng đặc trưng đầy mộng mị.Tối nay, cô sẽ góp mặt trong chương trình “Musique de Salon” tại Hà Nội, hứa hẹn mang đến những màn trình diễn ấn tượng. Cùng nghe những chia sẻ của ca sỹ, nhạc sỹ Bùi Lan Hương về con đường theo đuổi dòng nhạc “dream pop” này. Chủ đề : ca sỹ, nhạc sỹ Bùi Lan Hương --- Support this podcast: https://podcasters.spotify.com/pod/show/vov1sukien/support

New South Wales là tiểu bang đầu tiên trên thế giới tổ chức một cuộc điều tra về chấn thương khi sinh con. Nghiên cứu cho thấy 28% phụ nữ đã trải qua chấn thương khi sinh và cứ 10 người thì có một người bị bạo lực sản khoa.

- Thưa quý vị và các bạn! Sinh ra trong một gia đình có truyền thống nghệ thuật, làm quen và yêu cây đàn Tranh từ bé, được học hành bài bản về âm nhạc tại Học viện Âm nhạc Việt Nam, Nguyễn Trà My đã trở thành nghệ sỹ đàn Tranh trong dàn nhạc của Nhà hát Cải lương Hà Nội. Không dừng lại ở vai trò nghệ sỹ biểu diễn của Nhà hát, Trà My đã có những cách tiếp cận hiện đại, đó là cover những tác phẩm âm nhạc, ca khúc nổi tiếng trong và ngoài nước bằng tiếng đàn Tranh với mong muốn lan tỏa sức hấp dẫn của nhạc cụ truyền thống trong đó có cây đàn Tranh đến với đông đảo khán thính giả. Trà My liên tục gặt hái được những thành công trong các cuộc thi, gần đây là giải nhất cuộc thi Độc tấu và Hòa tấu nhạc cụ dân tộc toàn quốc năm 2023. Và với những thành tích đạt được Trà My vinh dự trởi thành 1 trong 87 nghệ sỹ biểu diễn được vinh danh trong chương trình vinh danh các nghệ sĩ biểu diễn tiêu biểu năm 2023 do Bộ Văn hóa – Thể thao và Du lịch, phối hợp với Ủy ban nhân dân tỉnh Bắc Giang tổ chức vào trung tuần tháng 1 năm 2024. Chuyện đêm hôm nay mời quý vị và các bạn cùng gặp gỡ và nghe những chia sẻ của nghệ sỹ Nguyễn Trà My về con đường đến với nghệ thuật truyền thống cũng như cách tiếp cận và lan tỏa vẻ đẹp, sức hấp dẫn của nhạc cụ truyền thống đến với giới trẻ.   Tác giả : Xuân Ninh Chủ đề : Trà My - Đàn Tranh --- Support this podcast: https://podcasters.spotify.com/pod/show/vov1sukien/support

Chiến tranh đã đi xa, nhưng dư âm của nó dường như vẫn còn đọng lại trong tâm khảm của những người lính năm xưa. Bởi nỗi mất mát vô cùng lớn lao của chiến tranh gây ra vẫn là vết thương không thể lành. Qua truyện ngắn ‘Cha và con', chúng ta sẽ được cùng sống và sẻ chia với những cuộc đời, những số phận của mỗi con người trong chiến tranh để thêm yêu, thêm trân trọng cuốc sống của ngày hôm nay.

Thời gian để ngừng bắn ở Gaza sắp hết, chỉ còn vài ngày nữa là lễ Ramadan bắt đầu. Các nhà đàm phán đã hy vọng đạt được một thỏa thuận ngưng chiến trước đó, để cho phép chuyển thêm viện trợ và những con tin còn lại bị Hamas bắt giữ trở về nhà. Ngoài ra còn có những lo ngại rằng, nạn đói và suy dinh dưỡng cực độ đã diễn ra bên trong khu vực bị bao vây.

‘Chuyện cái xóm tha hương ở cửa rừng suối cát và con hùm con mồ côi' là một trong những truyện ngắn giàu tính nhân văn của tác giả Nguyên Hồng. Câu chuyện kể về một xóm nghèo toàn những người lưu lạc tứ tán và một con hùm con bị bỏ rơi. Làm thế nào để nuôi dạy con hùm con trở nên ngoan ngoãn và trung thành?

Các bạn ơi, video này được chuyển thể từ quan điểm trên trang cá nhân của Phó Giáo sư, Tiến sĩ Nguyễn Phương Mai. Cô từng làm việc một thời gian dài tại ĐH Khoa Học Ứng Dụng Amsterdam trong lĩnh vực Giao tiếp và Quản trị đa văn hoá. Hiện nay, cô chuyên về thiết kế các khoá đào tạo cá nhân và doanh nghiệp bằng phương pháp liên ngành kết hợp với kiến thức thần kinh não bộ (neuroscience). PGS.TS Nguyễn Phương Mai là tác giả của 3 cuốn sách xuất bản tại Việt Nam: "Tôi là một con lừa", "Con đường Hồi giáo" và "Quản trị Liên Văn Hóa với Đóng Góp của Ngành Khoa Học Não Bộ". Cô cũng sáng lập hai dự án chia sẻ kiến thức trên mạng xã hội Facebook là "Culture Move" và "Hoán đổi giới tính". Tham gia GÓI MEMBERSHIP phá đảo Động Nhện ngay hôm nay: https://b.link/spiderum-membership __ Jetstar Australia và con c*c| PGS.TS Nguyễn Phương Mai | Quan điểm Mấy ngày qua, hãng hàng không Jetstar Australia đã khiến nhiều khách hàng cả trong và ngoài nước nổi giận khi đem tiếng Việt ra để đùa cợt trên page chính thức với gần 800 nghìn lượt theo dõi. Chữ "đồng" - một từ chỉ đơn vị tiền tệ đã gắn bó với ngôn ngữ của người Việt từ thời rất xa xưa - bị lược bỏ dấu và đọc theo âm giọng tiếng Anh. Sau khi đã lột da một từ nguyên bản, "đồng" thành "dong", Jetstar Australia đăng nguyên một post chế giễu rằng từ tiếng Việt chỉ "tiền" thật là "buồn cười" vì trong ngôn ngữ của họ, nó là tiếng lóng chỉ dương vật. Họ cho rằng cái sự buồn cười ấy có tính bản chất, khách quan, chả liên quan gì đến cảm xúc yêu ghét hay phán xét hay dở của ai. Chưa hết, trong phần comment, Jetstar còn chêm thêm nhận xét rằng chỉ cần có 65 đô Úc thôi là bạn sẽ thành "triệu phú". Và dường như, đến thời điểm hiện tại, Jetstar Australia vẫn chưa hề nhận ra tính nghiêm trọng trong vụ việc của mình. Họ không nhận ra, hành động của họ là biểu hiện của xenophobic - hành động bài ngoại, và dòng status mà họ cho rằng chỉ là một câu đùa, chính là cái lốt dung túng cho sự phân biệt chủng tộc. Xoay quanh vụ việc này, Phó giáo sư, Tiến sĩ Nguyễn Phương Mai đã bàn sâu hơn qua bài viết có tên “JETSTAR AUSTRALIA VÀ "CON C*C" trên page cá nhân của mình. Tiến sĩ Nguyễn Phương Mai từng làm việc với tư cách Phó Giáo Sư một thời gian dài tại ĐH Khoa Học Ứng Dụng Amsterdam. Tại Việt Nam, mọi người biết đến chị với hai cuốn sách Tôi là một con lừa và Con đường Hồi giáo; cũng như page về bình đẳng giới có tên "hoán đổi giới tính" để ta nhận ra định kiến giới trong cuộc sống hàng ngày. __ - Người trong muôn nghề: Ngành Sáng tạo - Nghệ thuật có gì?: https://shope.ee/9zV7YdSW47 - Người trong muôn nghề: Ngành Xã hội - Nhân văn có gì?: https://shope.ee/5pfYayiNWK - Mùi mẹ - Món quà dành tặng người phụ nữ yêu thương: https://shope.ee/6AIOzah6qU - DevUP - Phát triển toàn diện sự nghiệp lập trình viên: https://shope.ee/9esHA1Tmjx - Seneca: Những Bức Thư Đạo Đức – Chủ Nghĩa Khắc Kỷ Trong Đời Sống - Tập 1: https://shope.ee/6zrW08ngb2 - Seneca: Những Bức Thư Đạo Đức – Chủ Nghĩa Khắc Kỷ Trong Đời Sống - Tập 2: https://shope.ee/A9oXkwRsj8 - Mở khóa thương mại điện tử Việt Nam: https://shope.ee/5V2iCMjeCI - Doing good better - Làm việc thiện đúng cách: https://shope.ee/6KbpBtgTVV - Động lực nội tại - Làm sao để yêu công việc và đạt đến thành công: https://shope.ee/6UvFOCfqAW - Bước ra thế giới: Cẩm nang du học và săn học bổng: https://shope.ee/5fM8Ofj0rJ - Chuyện người chuyện ngỗng (Vũ Hoàng Long): https://shope.ee/4AXKcUjKAQ __ Hóng các cuộc hội thoại thú vị, nhiều kiến thức bổ ích trên kênh Talk Sâu: https://b.link/talksau Lắng nghe những câu chuyện về thế giới nghề nghiệp cùng podcast Người Trong Muôn Nghề: https://b.link/NTMN-Podcast ______________ Bài viết: JETSTAR AUSTRALIA VÀ "CON CẶC" Được viết bởi: PGS.TS Nguyễn Phương Mai Link bài viết: https://www.facebook.com/photo?fbid=8... ______________ Giọng đọc: Pinkdot Editor: Pinkdot ______________ Bản quyền video: Spiderum Bản quyền nhạc: Youtube Audio Library, Epidemic Sound ______________ --- Send in a voice message: https://podcasters.spotify.com/pod/show/spiderum/message Support this podcast: https://podcasters.spotify.com/pod/show/spiderum/support

Con ustedes, una conversación grabada la mañana siguiente de liberado el trailer de FURIOSA. La idea era hablar de las series BEEF y GEN V, pero fue imposible dejar fuera la próxima película de George Miller. Con Hermes y Filmico. Gracias por escuchar y recuerden que los esperamos en www.patreon.com/hermeselsabio

Rick Jordan is a magnetic force and unyielding CEO who clawed his way to the top through relentless determination and hard-earned wisdom. He is a sought-after personality appearing constantly on nationwide networks like CBS, Fox, NewsNation, Cheddar, and more. He's also a badass keynote speaker who ignites inspiration on stages at VCon, NASDAQ, Harvard Clubs, Mercedes, and West Point Military Academy. Rick founded Reach Out and took it from a startup to a public company without the influence of outside money from private equity. He works with an OG shark from Shark Tank, consults the white house, and hosts his top-rated podcast All In with Rick Jordan.   Rick practices going all in. If you got 100% today, put in your 100%. If you got sick or you're not feeling well, you only got 40%, but if you're putting in that 40% today, that's still all in. That's everything of everything you have every single day, and that's also showing consistency.    In this episode, Rick talks about embracing your strengths and dealing with your weakness that gets you stuck and prohibits you from moving forward to the next level in your life and business. You'll also learn how the practice of consistency can play a vital role in your success and the importance of celebrating and recognizing your milestones. Find a mentor who will help you improve yourself and relationships and attract new people to new business opportunities.   Connect with Rick Jordan Books By Rick Jordan Rick Jordan Website LinkedIn Instagram X (Former Twitter) YouTube Facebook Page     Connect with Mike Szczesniak Instagram LinkedIn YouTube

TADHack is the largest global hackathon focused on programmable communications since 2014. The event has helped tens of thousands of developers and innovators use programmable communications (UCaaS, CPaaS, CCaaS, AI, vCon, IVR, Telecom API, etc.) to solve real-world problems). TadHack will take place in the weekend before Enterprise Connect 2024, and the winners (there's a $3K prize) will be announced on Tuesday at a scheduled event at EC24, at the Gaylord in Orlando. The hackathon will take place at the nearby Valencia College West Campus, in person and online. In this special Cloud Communications Alliance and TR Podcast, Alan Quayle Founder TADHack, TADSummit and Thomas Howe, of Strolid, discuss why everyone should consider participating: “Innovation is not the sole domain of developers, everyone can innovate,” says Quayle. Thomas Howe, of Strolid, discusses their creation, vCon, being standardized by the IETF, a PDF for conversations. Strolid is a sponsor. They created. It's going to be important for all communications companies in our industry. What may be interesting for your audience is at TADHack we have 2 categories of entries: Showcases and Hacks. Explained here in the rules: https://tadhack.com/2024/hackathon-rules/. Hacks are what developers create. A Showcase could be an idea about how a UCaaS, CCaaS, Conferencing, or good old telco could use vCon. Strolid wants to see application ideas, and Showcases get free publicity at TADHack, and in the EC24 session. A showcase is simply a short video about the idea, with perhaps a couple of slides. We've had Showcase submitted since the first TADHack in 2014. Innovation is not the sole domain of developers, everyone can innovate. TADHack enables developers (hack) and innovators (showcase) to share ideas on using the TADHack sponsors' technologies (STROLID with vCon). A showcase is simply a short presentation of an idea about how you can use the sponsors' technologies in your business. Previous TADHack sponsors include: Cisco, RingCentral, Jambonz, Avaya, Telnyx, Subspace, Simwood, Sagoma, NTT, Flowtoute, Matrix, Tropo, Temasys, Ericsson, Vidyo, Telestax, Symbol.ai, Stacuity, Huawei, Oracle, Ubuntu, Google, Nexmo, and more. https://tadhack.com

Tựa Đề: Mùa Giáng Sinh Đến, Nói Chuyện Về... Con Trai Đầu Lòng; Tác Giả: Mục Sư Nguyễn Đình Liễu; Loạt Bài: Lễ Giáng Sinh

6 - A Dallas Bobbyjával forgat gombfociőrültekről szóló filmet Scherer Péter Vácon by Balázsék