Podcasts about ringcentral

In this episode of Command Control Power, the hosts discuss practical IT uses of AI, including improving client communications, speeding email migration due diligence via AI-generated PowerShell reporting (mailbox size, forwarding rules, aliases, naming pitfalls, licensing limits), and reducing billing friction by summarizing recorded RingCentral calls in Claude to log hours and generate detailed invoices, including for Ubiquiti camera projects. They debate risks such as blindly running AI-suggested commands, clients acting on AI advice, and data leakage when employees paste company information into public AI tools, emphasizing guardrails, policies, and potential local/private AI setups (e.g., Mac mini with Ollama). The conversation broadens to AI's impact on IT business models, automation in ticketing, and Apple's lackluster AI progress, delayed Siri features, privacy positioning, and reliance on partners like Google/Gemini.   00:00 Show Kickoff 00:02 New Studio Tour 00:31 Flag Outage Story 01:35 AI Migration Prep 03:26 PowerShell Due Diligence 05:36 Call Summaries Invoicing 07:31 Automating Call Logs 09:35 AI As Expert Helper 11:51 Safety With Commands 12:58 Clients Using AI 13:54 Data Privacy Guardrails 17:17 Industry Shift Fears 20:07 Auto Reply Ticketing 24:18 Local AI Knowledge Base 26:02 AI Eats Software 27:35 Future Of IT Services 29:04 AI Automation Ethics 30:06 Market Pressure On IT 31:03 Apple Intelligence Doubts 33:10 Privacy And Gemini 35:06 Apple Strategy And Mindshare 37:43 MDM Guardrails Needed 39:39 First Mover Myth 43:32 Ubiquity And AirPods AI 47:21 Beta Plans And Rollout 48:06 AI Policy And Profiles 51:32 Wrap Up And Outro

Dan Newman heads FP&A at RingCentral, a $2.5B public SaaS company (a platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging) , where he has overseen a  period of 10X growth. Discussing a career comprising consulting, being a financial analyst at Salesforce, private-equity-backed startups, Dan discusses building financial models towards a sale, navigating the shift from 30% growth to efficiency, and AI processes. In this episode Building the FP&A team at SchoolMessenger and pivoting to a sale  Joining RingCentral at a $250m run rate and a six-person FP&A team towards $2.5billion Why revenue is rarely as simple as it looks  Business partnering in an age of efficiency in SaaS

As AI matures, it becomes increasingly important to know how it's performing and what it actually costs. Ned and Kyler are joined by Anuj Tyagi, Senior Site Reliability Engineer for RingCentral, to discuss the critical shift toward AI observability. AI observability is not just about costs; Anuj breaks down why observability has to include agent... Read more »

As AI matures, it becomes increasingly important to know how it's performing and what it actually costs. Ned and Kyler are joined by Anuj Tyagi, Senior Site Reliability Engineer for RingCentral, to discuss the critical shift toward AI observability. AI observability is not just about costs; Anuj breaks down why observability has to include agent... Read more »

As AI matures, it becomes increasingly important to know how it's performing and what it actually costs. Ned and Kyler are joined by Anuj Tyagi, Senior Site Reliability Engineer for RingCentral, to discuss the critical shift toward AI observability. AI observability is not just about costs; Anuj breaks down why observability has to include agent... Read more »

Partner with Jay: https://www.jayschwedelson.com/contactㅤPre-order Jay Schwedelson's new book, Stupider People Have Done It (out June 9, 2026).All net proceeds are donated to The V Foundation for Cancer Research, let's kick cancer's butt: https://www.amazon.com/Stupider-People-Have-Done-Marketing/dp/1637635206ㅤSubscribe to Jay's newsletter for weekly marketing tips and tactics: https://www.jayschwedelson.com/newsletterㅤRegister for Eventastic (FREE + VIRTUAL!) https://www.eventastic.comㅤRegister for GuruConference (FREE + VIRTUAL!) https://www.guruconference.comㅤConnect with Jay on LinkedIn: https://www.linkedin.com/in/schwedelson/Check out Jay's YouTube channel: https://www.youtube.com/@schwedelsonCheck out Jay's Instagram: https://www.instagram.com/jayschwedelson/Ask Jay anything: https://www.jayschwedelson.com/askㅤLeave a comment and follow the show, it really helps us out!ㅤConnect with Kristen on LinkedIn and visit ringcentral.com to see what they're building with AI across voice, video, and messaging.ㅤMost marketers are using AI to shout louder. Kristen Koenig, who leads AI and Collaboration go-to-market at RingCentral, thinks the smarter move is using it to listen better. She's back with Jay Schwedelson to unpack what most marketers are getting wrong about AI, why voice is having a renaissance, and what meetings will actually feel like three years from now.ㅤBest Moments:(01:46) Why right now is a renaissance moment for marketers and communicators(02:39) The fix for AI that sounds like a robot starts with feeding it your real voice(04:35) The biggest thing most marketers are getting wrong with AI(06:49) More content, worse quality, and why chasing volume is a trap(11:43) Why companies are so AI-obsessed, they're forgetting to improve the actual mothership product(13:39) What voice and video will actually feel like in the next three years

Is your organization losing 7% of its annual revenue to complexity? In this podcast hosted by Boston New Technology CPO Shweta Agrawal, Freshworks Chief Product Officer Srini Raghavan will be speaking on how AI-native tools are transforming IT and customer service operations, and what it really takes to scale AI responsibly in the enterprise. Drawing on his experience leading product at Freshworks, RingCentral, and Five9, Srini shares the frameworks, real customer stories, and mindset shifts that separate product leaders who scale from those who stall.

What does it take to consistently drive revenue growth in private equity in a market where traditional levers are exhausted, buyers are more independent than ever, and go-to-market has become the primary driver of value creation?In this episode, host Linnea Jungnelius sits down with AJ Gandhi, one of the most experienced go-to-market operators in private equity. Having worked across more than 100 companies—from Bain and Alexander Group to Salesforce, RingCentral, and Marlin Equity Partners—AJ has built and scaled commercial engines at every stage of growth.From why go-to-market performance doesn't break, but drifts, to how the best companies dominate their core before expanding, to what separates pipeline activity from real revenue progression, AJ breaks down the systems anddecisions that actually drive growth.For private equity investors, CEOs, and operators, thisconversation reveals what it takes to engineer go-to-market as a system, and why revenue growth is now the most underleveraged (and most critical) lever in value creation.What You'll Learn:• Why go-to-market performance rarely breaks, andhow it quietly drifts over time• Why “dominating the core” is the most overlooked growth strategy• Why marketing is the most underinvested (and misunderstood) function in PE-backed companies• The two go-to-market models emerging in private equity and which one is winning• Why fragmentation is the biggest constraint on growth• How to align go-to-market around systems, not silos, to drive predictable outcomesTimecodes00:34 Guest Intro: AJ Gandhi, Go-To-Market Private Equity Value Creation1:24 Before AJ Sold Anything, He Sold Berkeley3:11 Learning the Science of Sales 11:00 Selling to Skeptical Sales Leaders 15:24 Why You Should Never Hire the Oracle Rep 17:03 Enterprise Selling Lessons From Salesforce 20:41 What Holistic Go-To-Market Actually Means 22:40 The EQ Awakening 23:14 Building GTM From Scratch at Marlin 29:00 Why Go-To-Market Is Now a Valuation Issue 33:54 Why Go-To-Market Drifts Before It Breaks 36:38 The #1 Lever PE Firms Overlook 40:00 STEER and PISTON, Explained 47:33 Peak Performance 48:35 Sources of Inspiration 49:28 Advice for the Next Generation 52:01 Lightning Round: Personal ReflectionsResources:AJ Gandhi: LinkedIn: ⁠ https://www.linkedin.com/in/anjaigandhi/Linnea Jungnelius:LinkedIn: https://⁠www.linkedin.com/in/linneajungnelius ⁠X: ⁠https://x.com/itslinnea⁠Explore the Podcast:Spotify: ⁠ Apple Podcasts: ⁠ Blog: ⁠ Found Value?

$720,000 in one quarter. Zero cold calls. Three tools. He's running 29 active job orders in pharma and biotech recruiting, his business development is 100% inbound from LinkedIn, and he just took over the family agency on January 1st. This is what an AI-powered recruiting desk actually looks like when someone executes it correctly. This episode is sponsored by Atlas — the AI-first recruitment platform built for agencies that want to scale without adding manual work. Atlas captures every candidate conversation automatically across calls, emails, and interviews, then turns it into searchable intelligence. With MagicSearch you can ask Atlas in plain English — "Who mentioned they're open to relocating?" or "Who wants a four-day week?" — and pull answers across your entire database instantly. Atlas customers report 40% EBITDA growth and 80% increases in monthly billings. Unlock your exclusive listener offer at https://recruitwithatlas.com This episode is also sponsored by Millee — try Millee free for 30 days. Millee analyzes every detail of your live deals and builds the exact strategy you need in real time, powered by a curated knowledge base from elite recruiters. It's encoded intuition — the judgment and gut feel of big billers translated into real-time guidance for every process. Sharp prep before every call. High-caliber emails already drafted in your inbox. Users save an hour a day on email alone. Start your 30-day free trial at https://www.millee.ai/ Pin Discount Code and Link: https://www.pin.com/book-a-demo?via=recruiter  Code: JRS02DRI Now back to Nick. He grew up inside the business. His mom Jennifer was a Pinnacle Society member for years, one of the most respected pharma recruiters in the country. She drilled the old-school fundamentals into him: phone above everything, persistence past the point most quit, availability that never sleeps. When Nick took over this January, he didn't throw any of it out. He fused it to AI and rebuilt the desk from the ground up. Nick walks through every layer of the build. The Claude agent that drafts client-ready job descriptions in twenty minutes. The virtual assistant on Slack handling every interview thread so nothing slips. The network scoring system rating every relationship one to ten — highest score gets the call. The pricing move that landed him a no-end-date $20,000-a-month retainer. The text message detail that lifted response rates by 40% — switching from a green RingCentral bubble to a blue iMessage bubble, same exact message. Benjamin pushes him on the controversial calls every recruiter is wrestling with. Why cold calling is finished. Why pure sourcers are about to disappear. Why the gap between recruiters who adopt AI and those who don't will widen so violently that ten-person agencies will hit ten million in revenue. The three traits that project a new recruiter ahead of everyone else. And the one business development principle Nick's mom drilled into him that most modern recruiters skip to their own detriment. If you're an agency recruiter, executive search consultant, staffing firm owner, or solo recruiter trying to figure out what an AI-powered recruiting desk needs to look like in 2026, this is the episode to study.

Robert Kowton left a decade at Coca-Cola, walked into freight brokering in 2008 with zero customers, and built a reputation around two things most brokers avoid: LTL and US-Canada cross-border freight. In this conversation, he breaks down exactly why those shipments trip people up and what it takes to get them right.In this episode, you'll learn:Why LTL freight pricing works like a la carte dining, where every carrier action from inside delivery to lift gates is a separate feeThe cross-border documentation mistakes that route your freight to a bonded warehouse in 2026How Robert's "quote to execute" method means he never quotes a load without a carrier plan already in placeWhy he went broad on commodities instead of niching down, and how that protected him through every market downturnThe cold calling approach that still works: research the commodity, trace the supply chain, follow up on the day you said you wouldReal advice for people thinking about becoming a freight agent with no experienceWatch this episode on YouTubeLinks and Resources:Robert Kowton on LinkedInCDN Freight Broker on YouTubeSPI Logistics Freight Agent Program: https://success.spi3pl.com/SPI Logistics Freight Agent Podcast Series: https://digitaldispatch.io/freight-agent-guide/Robert's fav business tools:Nozbe: https://nozbe.com/File Center: https://www.filecenter.com/Evernote: https://evernote.com/RingCentral: https://www.ringcentral.com/ -----------------------------------------THANK YOU TO OUR SPONSORS!SPI Logistics has been a Day 1 supporter of this podcast which is why we're proud to promote them in every episode. During that time, we've gotten to know the team and their agents to confidently say they are the best home for freight agents in North America for 40 years and counting. Listen to past episodes to hear why.CargoRex is the search engine for the logistics industry—connecting LSPs with the right tools, services, events, and creators to explore, discover, and evolve.Digital Dispatch maximizes and manages your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers. 

AI Isn't Replacing Humans—It's Here to Make Them Better | CX Insider Podcast In this episode of CX Insider, Tamil and Greg sit down with John Finch from RingCentral to explore the future of customer experience in the age of AI. From Silicon Valley insights to real-world applications, we unpack how AI is transforming customer conversations—without replacing the human touch. This episode dives into the balance between automation and empathy, and why the best customer experiences feel completely effortless. Whether you're in marketing, CX, or just curious about AI, this is a must-listen. ⏱️ Timestamps 00:00 – The vision: AI as a system that continuously learns and improves 00:37 – Introduction to John Finch & RingCentral 01:07 – Why Silicon Valley shapes innovation in CX 02:34 – The big question: AI vs human interaction in customer service 03:02 – “AI isn't replacing humans”—what it's actually doing 04:13 – The problem with traditional systems (IVRs & missed opportunities) 05:42 – How AI improves revenue & customer satisfaction 06:49 – Real-time AI assistance for customer service agents 08:27 – What “effortless customer experience” really means 09:39 – Introducing AI Receptionist & AI Representative (Air & Air Pro) 11:00 – AI handling full customer transactions autonomously 12:47 – How data & conversation intelligence power better CX 15:45 – The future of customer expectations in an AI world 18:10 – Why old CX tech created frustration (and how AI fixes it) 20:53 – The shift to 24/7, human-like AI interactions 22:44 – Turning contact centres from cost centres to profit drivers 24:43 – How AI is reshaping roles inside organisations 25:57 – Why human-to-human interaction still matters 27:13 – The “white glove” experience in modern CX 28:36 – Quick fire: Beach or ski holiday?

Season 5, Episode 14: The Phone Call Is the LeadIn this episode of the Pest Control Marketing Domination Podcast, Casey Lewis breaks down one of the most overlooked growth tools in the pest control industry: your telephone system.A lot of pest control companies spend money on websites, SEO, Google Ads, Local Services Ads, and reviews, but still lose good leads because the phone is not answered quickly, routed properly, or backed up the right way. When a homeowner or business owner has a pest problem, speed matters. The company that answers first and handles the call well often wins the sale.This episode covers the importance of speed to lead, why every pest control business needs a clear process for answering and transferring calls, and how to make sure callers get to the right person fast. Casey also discusses the difference between using a simple cell phone, a traditional office line, and more advanced VOIP systems such as RingCentral, GoTo Connect, Comcast Business Voice, Voice for Pest, and other modern phone solutions. He also explains why owning and controlling your business phone numbers is critical so you do not create unnecessary headaches later when it is time to port numbers or switch providers.A major focus of this episode is HighLevel's phone system and IVR capabilities, including how HighLevel can use Twilio-based infrastructure and LeadConnector phone tools to manage inbound calls, routing, transfers, voicemail, and AI-powered overflow. Casey also explains the role of AI receptionists and why AI works best as an overflow, after-hours, weekend, and holiday backup, not as a replacement for a great live voice when a real customer needs help now.If you want to improve conversions, reduce missed opportunities, and build a better customer experience, this episode will help you think through the right structure for your phone system and your front-end communication process.Connect with Casey Lewis / Rhino Pest Control MarketingWebsite: https://rhinopestcontrolmarketing.com/Apple Podcasts: https://podcasts.apple.com/us/podcast/pest-control-marketing-domination-podcast/id1636764782Spotify: https://open.spotify.com/show/5MahEvV0KIKHZoq9DDSgIPFacebook: https://www.facebook.com/rhinopestcontrolmarketing/LinkedIn: https://www.linkedin.com/in/caseylewis1/Contact:Casey LewisRhino Pest Control Marketingcasey@rhinopros.com(925) 464-8383

Join Kieran Devlin, Host at UC Today, alongside an elite panel of unified communications experts and analysts—Mel Brue, Irwin Lazar, Evan Kirstel, Zeus Kerravala, Jon Arnold, and Craig Durr. The enterprise tech landscape is shifting faster than ever, and in this episode, we unpack exactly what that means for your business. From the identity crisis facing major tech conferences to the rise of autonomous AI agents driving real revenue, this candid debrief cuts through the hype to deliver the insights you need to stay ahead of the curve.Here's what we cover in this jam-packed session: 

Joe and Jerry discuss Apple's redesigned online store, noting that Mac configuration choices are now embedded in the URL, making it easier to share exact specs with clients. Jerry describes upgrading from an M3 MacBook Air to an M5 Air via trade-in and 0% financing, then they compare experiences with Migration Assistant failures during remote migrations, including restarts, antivirus removal, and workarounds like migrating via an external drive. They talk about battery-life and thermal concerns on smaller MacBook Pros, using Low Power Mode, and consider how an entry-level "Neo" Mac might expand education or large deployments. Joe warns Apple's Partner Network locator has worse search and may mishandle reviews, recommending saving reviews via Claude-generated HTML. They gripe about post-update "Welcome to Mac" and Apple Intelligence prompts disrupting remote access, share an iPhone brightness mishap, cover RingCentral shared-inbox texting requiring opt-in/terms/privacy compliance, and Jerry previews a job cleaning mouse contamination from a network closet using protective gear.   00:00 Show kickoff Sam missing 00:20 Apple Store URL configs 04:35 Jerry upgrades MacBook Air 05:29 Migration Assistant failures 07:21 Remote setup workflow 13:44 Trade in timing value 14:53 Battery life low power mode 16:29 Thermals 14 inch Pro 18:45 Mac Neo market wildcard 20:48 Partner locator review backup 24:23 Locator search broken 28:39 AI Bugs and Review Backups 30:03 Claude Recreates Review Page 31:34 Welcome Screen Update Rage 33:14 Remote Access Blocked by Prompts 35:22 Stability Over New Features 37:37 iPhone Brightness Disaster 40:19 Shared SMS Inbox with RingCentral 41:44 Business SMS Compliance Hoops 49:34 Hazmat Tech Closet Cleanup 54:41 Patreon and Wrap Up

Send a textIn this episode of the B2B Go-To-Market Leaders Podcast, Vijay Damojipurapu sits down with AJ Gandhi, Chief Growth Officer and Go-To-Market Operating Partner, to unpack what it really takes to build a high-performing, holistic GTM engine.With a career spanning Bain, McKinsey, venture-backed startups, Salesforce, RingCentral, and private equity, AJ brings a rare 360-degree perspective on strategy, sales, marketing, partner ecosystems, and post-sales execution.AJ defines go-to-market as the entire lifecycle journey of a customer — not just sales — and explains why most companies underperform because they fail to integrate product, marketing, sales, partners, and customer success into a unified system.They dive into:Why GTM must be holistic across the full “bow tie,” from acquisition to expansion and advocacy.The diagnostic framework AJ uses to assess strategy, talent, execution, and performance in portfolio companies.How to identify waste in sales coverage, geography expansion, marketing spend, and organizational design.Why partner ecosystems follow the 80/20 rule — and how doubling down on top partners drives disproportionate returns.The importance of measuring value realization, not just selling ROI promises.How to elevate mid-level business problems to CFO-level strategic priorities through economic impact framing.Lessons from scaling enterprise and mid-market GTM motions — and the danger of straying from your ICP.Why pricing optimization and expansion within existing customers often deliver faster impact than new logo acquisition.The leadership discipline required in the first 100 days of a transformation.And AJ's advice to rising GTM professionals: master the fundamentals, focus on the 80/20, and develop influence without authority.This episode is a masterclass in combining strategic rigor with execution discipline — and a reminder that sustainable growth comes from fundamentals done exceptionally well.Connect with Vijay Damojipurapu on LinkedInBrought to you by: stratyve.com

Une campagne LinkedIn, un webinar, un emailing, un article sponsorisé.Individuellement, chaque action peut être pertinente. Ensemble, elles ressemblent parfois à un patchwork sans véritable logique.Dans cet épisode, nous parlons de campagnes intégrées. Une approche qui dépasse l'omnicanal pour construire un véritable parcours stratégique, où chaque canal nourrit le suivant et accompagne le prospect de la découverte à la conversion.Ce que vous allez découvrir dans cet épisode• La différence entre campagne omnicanale et campagne intégrée• Pourquoi l'alignement des messages ne suffit plus• Comment construire un parcours marketing logique et progressif• Le rôle précis de chaque canal dans une stratégie intégrée• Comment éviter de tomber dans la complexité excessive du tracking• Les clés pour structurer sans complexifierVous pouvez retrouver Julien Rio sur son site ou sur Linkedin.---------------Pensez à vous abonner au Podcast du MarketingÀ rejoindre ma  newsletterEt à me laisser un  avis 5 étoiles sur iTunes ou Spotify---------------Vous pouvez aussiVous rendre visible en sponsorisant le Podcast du Marketing ou sa newsletterGagner en clarté avec mes accompagnements marketingMe faire intervenir sur une conférenceMe suivre sur LinkedinHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Customer conversations generate value. Yet most organizations never connect that value to action. Context gets lost across channels, and next steps never connect to downstream systems. This week on The Modern Customer, Ali Tore, RingCentral's SVP & GM of Conversational AI, shares how agentic voice AI closes that gap. He outlines why organizations must move beyond isolated automation and build systems that coordinate conversations, context, and follow-through across every touchpoint. If you want AI to drive real customer outcomes — not just efficiency — this episode is for you. 

In a recent sit-down with Senior Editor Moshe Beauford for the Technology Reseller News podcast, Brandon Thomas, RingCentral vice president of channels, outlined what he sees as a massive opportunity for partners to evolve from resellers into strategic trusted advisors. According to RingCentral's forthcoming 2026 Agentic AI Trends Report, 97% of organizations have adopted AI, yet many are stalled by integration complexity. Thomas noted this creates a high-value opening for partners to deploy RingCentral's AI Conversation Expert (ACE) as the connective tissue to bridge organizational silos. RingCentral's report also found that by unblocking the 80% of business intelligence currently trapped in voice and video, partners can help clients realize a 61% increase in productivity and a 49% improvement in customer experience. Thomas emphasized that the real value lies in moving beyond basic automation toward full workflow orchestration. In a market projected to reach $305 billion by 2031, Thomas further maintains that partners should leverage AI that maintains human oversight for high-stakes decisions while automating the manual data entry that plagues traditional CRMs. This shift enables partners to offer richer consulting services, using AI to predict elements like churn and employee turnover. RingCentral’s report will go live at the end of February. Visit www.ringcentral.com

Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era.Modern factories run 24/7, but many still rely on paging systems installed before the internet existed. In this conversation, Ryan and Ariel explain how to turn fragmented radios, DECT phones, sirens, and legacy amps into a cohesive, UC-driven communication fabric that reaches every noisy corner of an industrial site.​Key talking points include:Why industrial UC is often an afterthought – and how that fragmentation creates daily communication, safety, and alerting risks on the plant floor.How Algo's SIP- and multicast-enabled IP speakers, visual alerters, and paging adapters bridge legacy analog systems into platforms like Cisco, Microsoft Teams, and RingCentral.​Practical ways to meet OSHA and ADA expectations using a mix of clear audible paging, strobes, and IP displays for inclusive messaging in 80+ dB environments.What a phased migration looks like in the real world, using “Lego block” IP endpoints to protect existing investments while moving toward a full IP architecture.Visit Algo to see how you can make your manufacturing workplace secure for now and the future.

Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era.Modern factories run 24/7, but many still rely on paging systems installed before the internet existed. In this conversation, Ryan and Ariel explain how to turn fragmented radios, DECT phones, sirens, and legacy amps into a cohesive, UC-driven communication fabric that reaches every noisy corner of an industrial site.​Key talking points include:Why industrial UC is often an afterthought – and how that fragmentation creates daily communication, safety, and alerting risks on the plant floor.How Algo's SIP- and multicast-enabled IP speakers, visual alerters, and paging adapters bridge legacy analog systems into platforms like Cisco, Microsoft Teams, and RingCentral.​Practical ways to meet OSHA and ADA expectations using a mix of clear audible paging, strobes, and IP displays for inclusive messaging in 80+ dB environments.What a phased migration looks like in the real world, using “Lego block” IP endpoints to protect existing investments while moving toward a full IP architecture.Visit Algo to see how you can make your manufacturing workplace secure for now and the future.

How Theta Lake is Redefining AI Governance for Enterprise Collaboration PlatformsWhat does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn't just a story about product innovation—it's a masterclass in how to enable AI safely and responsibly.Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

Entrepreneurship Challenges and Solutions Michael and Catherine discussed the challenges new entrepreneurs face, particularly regarding funding and business structure. They emphasized the importance of starting with a solid foundation, rather than trying to acquire everything upfront. Catherine highlighted the value of finding a mentor or coach to guide entrepreneurs through the process and help avoid costly mistakes. Both agreed that proper planning and seeking professional advice can save money and increase the likelihood of success. Business Structuring for Capital Access Michael and Catherine discussed the importance of proper business structuring and preparation for accessing capital funding. Catherine emphasized the role of existing relationships, such as with banks, and suggested exploring SBA options and grants. She advised entrepreneurs to ensure they are well-prepared before approaching funding opportunities, highlighting the common mistake of rushing into an LLC without proper planning. Establishing Legitimate Business Structures Catherine emphasized the importance of establishing a legitimate business structure to attract funding, advising entrepreneurs to obtain a physical or virtual business address, a business phone number, and a professional email domain. She highlighted the need for a business bank account and suggested using platforms like Grasshopper, RingCentral, and GoDaddy to create a professional appearance. Michael agreed, noting that presenting a legitimate business is crucial when seeking capital, as investors need to see a structured and credible operation. Entrepreneurship Transition Program Launch Catherine discussed her motivation for launching a program to help people transition from employment to entrepreneurship, particularly in light of increasing layoffs and economic challenges. She drew from her experience coaching tax professionals on business management principles, realizing these concepts could benefit a wider audience seeking to start their own ventures. The program aims to guide individuals through the steps from concept to company formation, offering support and honest feedback to help mitigate self-doubt and improve the likelihood of success. Concept2Company: Entrepreneurial Growth Strategies Catherine and Michael discussed the importance of the Concept2Company program, which helps aspiring entrepreneurs structure and grow their businesses. They emphasized that the program provides valuable strategies for making money, automating processes, and securing funding, even for side hustles. Michael highlighted the program's benefits for both new and existing businesses, suggesting it could help entrepreneurs avoid common mistakes and potentially become mentors themselves. Catherine shared her personal experience as an entrepreneur, emphasizing the program's practical approach and the importance of pursuing entrepreneurial ideas. Free Million-Dollar Brand Guide Catherine shared her million-dollar brand guide, offering it for free to listeners who DM her on Instagram with the word "company." She encouraged people to connect with her on social media using the handle ConnectWithMsCat Catherine Mitchell is a business strategist, entrepreneur, and co-host of Both Sides of the Check podcast. As founder of Ms Cat Consulting and creator of the Concept2Company program, she helps entrepreneurs move beyond the hustle and become funding-ready business owners. With over a decade of experience — including building her own tax software company — Catherine has guided hundreds of entrepreneurs to boost revenue and streamline operations. Known for her tough-love accountability and step-by-step blueprints, she delivers results that stick. Her unique methodology brings together legal structure, funding prep, client acquisition systems, and operational frameworks, giving founders the complete business architecture they need to scale confidently. Instagram:  https://www.instagram.com/mscatconsulting  

In this special edition of the Tacos & Tech Podcast, we recorded live from Snapdragon Stadium during the 2025 Top Tech Awards San Diego.We set up shop right on the concourse and captured conversations with the builders, technologists, students, and community leaders shaping the region's innovation economy. From cybersecurity to community impact, from AI in education to employee scheduling powered by LLMs—this episode captures the real pulse of San Diego tech, one voice at a time.Oh, and plenty of taco recommendations.Episode Highlights:* Julie Oliveira, Director of Tech at South Bay Union School District, shares how COVID reshaped education and why student creation over consumption is key.* RingCentral's Erica and Natalie talk AI, seamless work-life blending, and mobile-first sales workflows.* John Stern (Ringpin) shares how location-based QR tech is transforming retail hiring.* Bill Smith (Chrome Roads) explains how a smart ID badge is changing how workers log in, stay secure, and get help fast.* Cal State San Marcos and SDSU students reflect on entering the workforce during the AI boom - and how they're already using AI to job hunt.* Citroen Cooperman leaders dive into fractional CFO services, ERP upgrades, and what happens when AI + accounting get serious.* Jeff Blanton (Conscious Curiosity SD) breaks down how B Corps and values -driven leadership are shaping a new tech economy.* Marco Thompson (Arcus Nexus) recaps a decade of cross-border startup support and nearshoring before it was cool.* Cheryl Goodman (Mind the Machine podcast) explores AI's human implications and why the next big thing isn't the tool - but the culture shift it forces.* European founders visiting via the YTILI program reflect on their first impressions of San Diego's startup scene.* Ron Nielakes and Shirin Alipana highlight how the YMCA of Escondido is evolving to serve its community with purpose, tech, and tacos.Taco Intel You Didn't Know You Needed:* Anaheim's Tacos Los Cholos and Escondido's TJ Tacos made the list* Learn about the loaded fries that may or may not have been invented in North County* Where to find the best post-party tacos near Snapdragon Stadium (hint: Tacos El Gordo and Puesto)

How Theta Lake is Redefining AI Governance for Enterprise Collaboration PlatformsWhat does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn't just a story about product innovation—it's a masterclass in how to enable AI safely and responsibly.Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

In this edition of the UC Big News Show, host Kieran Devlin sits down with a heavyweight panel of analysts—Craig Durr, Blair Pleasant, and Zeus Kerravala—to dissect the latest earnings from Microsoft, Zoom, and Cisco, explore the true impact of AI on unified communications, and preview a packed autumn events calendar. From an MIT study casting doubt on GenAI pilots to RingCentral doubling down on its NICE partnership, this conversation cuts through the hype and asks what really matters for IT and business leaders.The UC landscape is moving fast—earnings, AI breakthroughs, and strategic partnerships are reshaping how vendors and enterprises alike think about the future of work. In this lively and insightful panel, our experts break down the stories that matter most.

Do you know how long most people will spend on hold during their lifetime?According to software company RingCentral, people on average will spend about 40 days of their life (or more than 1,000 hours) on hold with a call center.In today's instant-gratification society, most people, especially children, don't want to wait for things, but the Bible calls us to be patient and “wait on the Lord.”Patiently waiting is difficult for us and our kids to do, and we want to take matters into our own hands, but we must trust in God's timing.It's encouraging to know that God is working behind the scenes. So, when the time is right, everything will be in place for us to move forward.For more information about a Proven Process that is helping boys grow into godly men, visit Trail Life USA or RaisingGodlyBoys.com.

At WebexOne, John Ortiz, Technology Sales Manager at MiaRec, joined Doug Green, Publisher of Technology Reseller News, to discuss how MiaRec is using AI to reshape the way businesses analyze and improve their customer interactions. MiaRec's platform leverages large language model (LLM) technology to deliver insights across three key use cases: Automated QA: Using AI to review and score 100% of customer interactions, ensuring that agents meet performance and compliance standards while eliminating the limitations of manual quality assurance. CX Intelligence: Automatically generating metrics such as customer satisfaction (CSAT), net promoter score (NPS), effort scores, and churn risk, giving companies a real-time understanding of customer sentiment and retention trends. Revenue Intelligence: Tracking sales opportunities and performance metrics across calls — including upsell and cross-sell effectiveness, objection handling, and missed revenue potential — to help managers identify top performers and training needs. Ortiz emphasized that the platform's customizable LLM framework allows businesses to extract any metric they need, regardless of industry or use case. “Every customer we get has different goals,” Ortiz said. “Having the flexibility to extract custom insights is absolutely key.” MiaRec integrates seamlessly with leading communication platforms such as Webex Calling, Webex Contact Center, RingCentral, NICE, Five9, and Twilio, while remaining platform-agnostic for clients with mixed environments. To learn more, visit www.miarec.com.

The B2B SaaS market is experiencing a significant slowdown with growth rates dropping, while traditional marketing channels deliver diminishing returns in an increasingly saturated landscape.• Marketing benchmarks show companies growing faster than 20% spend 10-15% of revenue on marketing, while slower-growing firms spend only 7-9%• Digital channels like SEO (search engine optimization), PPC (pay per click), and email are seeing declining performance metrics despite increased spending• Today's B2B buyer completes 80% of their journey independently, yet companies still allocate 70% of go-to-market resources to sales• "What's old is new again" – smaller, intimate events and personalized interactions are outperforming scalable digital tactics• Successful companies balance brand marketing (awareness) and demand generation (conversion) equally• Effective positioning requires elevating problems to the executive level by articulating significant business impact• AI isn't changing what we should measure but enables better personalization at scale across industries and personas• The brand versus demand debate represents a false dichotomy – both work synergistically to drive growthThe rules of B2B marketing are being rewritten before our eyes. In this revealing conversation with marketing benchmark expert Omar Akhtar and go-to-market guru AJ Gandhi, we unpack the surprising reality that most B2B SaaS companies are facing: we're effectively in a recession. Growth rates have plummeted from over 30% to just 11-20%, while traditional digital channels deliver diminishing returns despite increased spending.What's behind this troubling trend? Market saturation, poor tool integration, rapid commoditization, and fundamental shifts in buyer behavior all play a role.The most compelling insight? Companies growing faster than 20% annually are investing 10-15% of revenue in marketing, with a balanced approach between brand awareness and demand generation.Whether you're managing a marketing team, leading sales, or driving overall growth strategy, this episode offers critical benchmarks and tactical approaches for navigating today's challenging landscape. AJ Gandhi: https://www.linkedin.com/in/anjaigandhi/AJ Gandhi is a distinguished Go-To-Market (GTM) leader and executive community builder. He currently serves as a Board Member for Plum Acquisition Corp.  Additionally, he is a Limited Partner at Stage 2 Capital and GTMfund.  AJ is also a co-founder of the GTM Leader Society.  Just recently, AJ served as Chief Growth Officer for Marlin Equity Partners and held significant roles at Salesforce, Ring Central, Bain & and McKinsey.  AJ is an alumnus of UC Berkeley and Harvard Business School.Omar Akhtar: https://www.linkedin.com/in/omarbilalakhtar/Omar Akhtar is the Founder and Principal Analyst at Benchmarker, leading research on marketing excellence for B2B tech. Previously, he was Head of Research at Altimeter, a Prophet Company, where he advised Fortune 500 companies, including Microsoft, Salesforce, Adobe, and Netflix, on marketing, data, and content strategies. Omar got his undergraduate degree in economics from Ohio Wesleyan, and then got a Masters in Journalism from Columbia.Website: https://www.position2.com/podcast/Rajiv Parikh: https://www.linkedin.com/in/rajivparikh/Sandeep Parikh: https://www.instagram.com/sandeepparikh/Email us with any feedback for the show: sparkofages.podcast@position2.com

  In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event's highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential environmental impact of AI note-taking.   00:00 Introduction and Hosts Reunion 00:15 NDA Event and Apple Summit 01:31 Networking and Connections 03:01 San Jose and Big Basin Adventures 06:18 Technical Summit Insights 09:12 Funny Poolside Moments 11:03 Caseless Phones and Engineering Marvels 16:31 Coffee Talk and AeroPress Trivia 25:22 Billing Challenges and Solutions 28:29 Client Negotiations and Agreement 28:55 Email Security and Phishing 29:52 Security Training and Awareness 31:30 New Client with Technical Debt 33:45 Managed Services Plan Pitch 37:41 AI in Client Communication 38:32 Phone Service Saga 51:34 Optimum Fiber and Internet Deals 56:49 Concluding Thoughts and Future Topics

Would you like to know how much Zoom paid to acquire the zoom.com domain before the IPO? Today Chad and Steve are talking with Niel Levonius, a high level professional first-call trumpet player in the SF Bay Area and also a tech vetern product marketer with expertise in the VOIP space. Currently launching his own group communication suite as VP of Marketing at Illumy, he previously was the Head of Marketing at Zoom for the Zoom Phone product line as well as Director of Product Marketing at RingCentral.As a musician Niel has traveled around the world to perform or record with many great musicians including Seal, Gladys Knight, The Temptations, The Four Tops, Zac Brown, Dee Dee Bridgewater, Pete Escovedo and many more. He's also the band leader of the Local Edition Jazz Orchestra and can currently be seen at Local Edition in San Francisco on Tuesday nights.Episode #41 of "Can I get that software in blue?", a podcast by and for peopleengaged in technology sales. If you are in the technology presales, solutionarchitecture, sales, support or professional services career paths then thisshow is for you!Our website: https://softwareinblue.comTwitter: https://twitter.com/softwareinblueLinkedIn: https://www.linkedin.com/showcase/softwareinblueMake sure to subscribe or follow us to get notified about our upcomingepisodes:Youtube: https://www.youtube.com/channel/UC8qfPUKO_rPmtvuB4nV87rgApple Podcasts:https://podcasts.apple.com/us/podcast/can-i-get-that-software-in-blue/id1561899125Spotify: https://open.spotify.com/show/25r9ckggqIv6rGU8ca0WP2Links mentioned in the episode:Local Edition Jazz Orchestra: https://localeditionjazz.comJazz Mass Trailer: https://www.youtube.com/watch?v=Ps6z9wIX4xAJazz Mass Apple music: https://music.apple.com/us/album/missa-iubileum-aureum-golden-jubilee-jazz-mass/1635023899Jazz Mass Spotify: https://open.spotify.com/album/7v0wudEKamUVFSo7rFdtC3?si=dOVHQopBTAC9w-CXhVTwGQIllumy Instant Messaging: https://www.illumy.comPacific Mambo Orchestra iii side Youtube: https://www.youtube.com/playlist?list=PLkjMxKti4MZjkRyngOUom6QVHS-fx5p0xPacific Mambo Orchestra iii side Spotify: https://open.spotify.com/album/1Hc67CbNiXKUAxVzHiWrwT?si=CADwc_KyRU6SQeCbBXDKHQD. K. Harrell Talkin Heavy Spotify: https://open.spotify.com/album/3B613bVZ4d0OVnJwRykrIo?si=77vGfvnkThy0d44ifK32Gg

Connect with your clients in more than one way. Check out our recommendations for video calling software!   Read the text version   Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.   Video Communication Resources: Google Meet Google Workspace Microsoft Meet Phone.com RingCentral Zoho Webinar Zoho Meeting Zoom Webinars Zoom Workplace   Resources: 5 Things From the 2025 Budget Reconciliation Bill Field Notes for Agents Playlist Register with Ritter Insurance Marketing Setting Up Your Insurance Business Structure ft. Frank Lavery & Justin Abodalo The Insurance Agent's Guide to Generating Referrals – FREE eBook Download   References: “AI-Powered Online Video Meetings.” RingCentral, https://www.ringcentral.com/video.html. Accessed 24 July 2025. “Collaboration Tools for Teams of All Sizes.” Zoom, https://www.zoom.com/en/products/collaboration-tools/. Accessed 24 July 2025. “Deliver Your Message, Captivate Your Audience.” Zoom, https://www.zoom.com/en/products/webinars/. Accessed 24 July 2025. “Google Meet: Online Web and Video Conferencing Calls | Google Workspace.” Google Workspace, Google, https://workspace.google.com/products/meet/. Accessed 24 July 2025. “Google Workspace: Secure Online Productivity & Collaboration Tools.” Google Workspace, Google, https://workspace.google.com/. Accessed 24 July 2025. Asurion. “How to Share Your Screen on Facetime.” Asurion, 6 Feb. 2025, https://www.asurion.com/connect/tech-tips/share-iphone-ipad-screen-facetime/. “Online Meeting Software & Platform - Zoho Meeting.” Zoho, https://www.zoho.com/meeting/. Accessed 24 July 2025. “Small Business Communication Software: Microsoft Teams.” Microsoft, https://www.microsoft.com/en-us/microsoft-teams/small-medium-business. Accessed 24 July 2025. “Video Meetings.” Phone.Com, 21 Feb. 2025, https://www.phone.com/video-meetings/. “Zoho Webinar: Video Webinar Platform & Tool.” Zoho, https://www.zoho.com/webinar/. Accessed 24 July 2025.   Follow Us on Social! Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and YouTube, https://www.youtube.com/user/RitterInsurance     Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel  Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/   Not affiliated with or endorsed by Medicare or any government agency.

Missed calls lead to customer frustration and lost revenue. Voice AI changes this. With voice AI, these missed opportunities can be transformed  into meaningful conversations that build loyalty and drive growth. On the latest The Modern Customer Podcast, I had a conversation with @Carson Hostetter, EVP & GM of AI + CX at @RingCentral, about how companies are using voice AI to: ✅ Replace outdated IVR menus with human-like dialogue ✅ Protect revenue by ensuring no call is missed ✅ Turn conversations into proactive customer service and business growth   Carson knows the stakes. As RingCentral's former CRO, he helped grow ARR from $1.4B to $2.4B and scaled its enterprise business from $5M to $500M. Now, he's applying that same growth mindset to AI.

RingCentral, empresa líder mundial en soluciones de colaboración y comunicaciones en la nube impulsadas por IA, apoya a más de 400.000 organizaciones en todo el mundo proporcionando una plataforma de comunicaciones totalmente unificada, garantizando que las empresas se mantengan conectadas, eficientes y ágiles. ¡No te pierdas está conversación son su Global Service Providers Channel & Sales director LATAM, Jorge Cano!¡Síguenos en nuestras redes sociales para mantenerte informado!Twitter: https://twitter.com/eleconomista Facebook: https://www.facebook.com/ElEconomista.mxInstagram: https://www.instagram.com/eleconomistamxLinkedIn: https://www.linkedin.com/company/el-economista/#ElEconomista #EETV

In this episode of No Brainer, Greg Verdino and Geoff Livingston host Carson Hostetter, EVP & General Manager, AI and CX Solutions at RingCentral to discuss the evolution of AI in customer service. The company just launched AIR, short for AI Receptionist. AIR is a call center agent that intersects using audio technology. They dive into how AI agents like RingCentral's AIR are transforming the way businesses handle customer interactions, ensuring seamless, 24/7 service. Voice becomes a primary discussion point as the three debate the merits of voice as the primary human interface over text. Carson provides valuable insights into the importance of combining AI with human agents for optimal customer satisfaction, data security practices, and the future trajectory of AI in business communications. Chapters 00:00 Intro 02:43 The Role of AI in Customer Communications 12:34 Understanding AIR: AI Receptionist 17:55 AI and Voice: The Future 35:42 Closing Thoughts and Future of AI This episode was sponsored by RingCentral. About Carson Hostetter Carson Hostetter is EVP & General Manager, AI and CX Solutions at RingCentral, where he is responsible for developing and implementing the company's AI and CX strategy. He brings over 25 years of industry experience to this newly created role, focusing on delivering tangible ROI for customers. Connect with Carson: https://www.linkedin.com/in/carsonhostetter/ About RingCentral RingCentral is a leading provider of cloud-based business communications and collaboration solutions. Its platform combines messaging, video, phone, and contact center services, enabling organizations to connect and work from anywhere. Trusted by businesses worldwide, RingCentral helps teams stay productive, responsive, and secure in today's hybrid work environment. To learn more about RingCentral AIR visit: https://www.ringcentral.com/air?BMID=CMRCAIRINMNB2025 Learn more about your ad choices. Visit megaphone.fm/adchoices

Is standing up for a cause you believe in a help or a hindrance to your business? The fear of losing clients who think/believe differently might keep you from publicly supporting the things you value, but is that actually good for your business (and you)? ----- When it comes to support and activism, many professionals shy away from proclaiming anything that could narrow their market, but fine-tuning your appeal is exactly what you need to do to grow your business. Gyi and Conrad discuss why standing for something is much better than standing for nothing, and it even helps you position your brand in your market. If you're  perceived as a generic lawyer of no distinction, you're going to have a tough time connecting with your community. Authenticity is good for business, and the guys share how leaning into your values can really help your law firm grow. The News: Our esteemed friend Eric Goldman wrote up a great piece on the latest court ruling on brand name conquesting: NJ Supreme Court Blesses Lawyers' Competitive Keyword Ads (With a Baffling Caveat). A new partnership between CallRail and RingCentral looks promising for all those involved. Here's the deets:  RingCentral | CallRail Integration  Well, we've had a good run. Zuck announces AI for ad management (to end Gyi and Conrad). Don't believe anything you see on the internet, kids. Nancy Mace's Astroturfing is deceptive marketing at its worst—ick.   Register now for the Lunch Hour Legal Marketing Summit at the Bellagio in Vegas! We'll kick things off on September 22nd. Hope to see all you in-house marketers there. Today, we're announcing some of the great speakers and timely topics you can look forward to. Tune in for more details! Suggested LHLM Episodes: Google's Search Monopoly in Jeopardy: This New Antitrust Ruling Changes Everything   What's in a Brand?   Connect: The Bite - Lunch Hour Legal Marketing Newsletter! Leave Us an Apple Review  Lunch Hour Legal Marketing on YouTube  Lunch Hour Legal Marketing on TikTok

Watch on YouTube.In the June 2025 edition of the Microsoft Teams News Show, host Rob Scott from UC Today is joined by Tom Arbuthnot of Empowering.Cloud and a seasoned panel of experts for a fast-paced breakdown of what's shaping the Microsoft Teams ecosystem. Fresh off his holiday and full of insights, Tom unpacks the biggest headlines from Microsoft Build, the newest Teams collaboration features, Copilot updates, Teams Phone innovations, and what to expect from key events like InfoComm, CCW Las Vegas, and Commsverse UK.With AI deepening its roots across the Microsoft 365 landscape, this episode takes you inside the latest announcements — including multi-agent orchestration, threaded messages, live transcription, speaker recognition in Android rooms, and more.Key Discussion Points:Copilot Breakthroughs at Microsoft Build:Tom and the panel unpack Copilot tuning, Model Context Protocol (MCP), and game-changing multi-agent orchestration that makes AI more adaptable and enterprise-ready than ever before.Smart Collaboration Updates in Teams:Threaded replies, streamlined file sharing with external users, and deeper AI integrations make team chat and channel work more intuitive and secure.Copilot in Teams – Deep Dive:Intelligent Recap now includes shared screen content, audio summaries, and real-time agents in meetings — taking productivity to new heights.Teams Phone & Teams Rooms Innovations:From transient transcription in sensitive calls to long-awaited call-waiting beeps and full speaker recognition for Android Rooms, the UC experience is expanding fast.Next Steps:Tune in to InfoComm (June 7–13) and CCW (June 9–12)Don't miss Commsverse (June 18–19)Apply for the UC Awards before June 20Watch the full episode to hear more about the community sessions and fireside chats coming this month.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the team reflects on the importance of considering user behavior in quality assurance for tech products and services. 00:00 Introduction and Catching Up 00:54 Unexpected MacBook Pro Issue 03:33 Dell Display Manager Mystery 05:27 Annoying Software Bugs 08:48 Client Troubleshooting Story 17:55 Apple Watch Repair Misunderstanding 23:48 Backblaze Exclusions and Concerns 25:13 MacBook Air Story and Backup Issues 26:32 Backblaze Deduplication and Support 28:15 Trust Issues with Backblaze 30:48 Considering Alternative Backup Solutions 33:53 Client Concerns and Backup Costs 41:48 RingCentral and Phone Services 49:39 Quality Assurance in Tech 52:18 Concluding Thoughts and Listener Invitation

Cloud Connections 2025 Podcast Interview with Jon Arnold, Principal, J. Arnold & Associates ST. PETERSBURG, FL - Jon Arnold, Principal of J. Arnold & Associates, delivered a clear message to managed service providers (MSPs) at Cloud Connections 2025: it's time to evolve beyond UCaaS commoditization and begin leveraging AI not just as a buzzword, but as a strategic offering. In a podcast conversation with Technology Reseller News, Arnold reflected on insights shared during two panels at the conference—one on market outlook and another focused on UCaaS. “UCaaS, CCaaS, CPaaS—they're all mature, well-understood offerings,” said Arnold. “But AI is where the next frontier lies. Most customers know they need it, but they don't know how to use it—and that's where MSPs have a real opportunity.” Arnold emphasized that MSPs, trusted for their delivery of cloud and voice services, are in a prime position to elevate their value by integrating AI into business operations—both internally and in customer-facing applications. The key, he said, lies in viewing voice as data, a concept that aligns with AI's data-driven architecture. “If you're not capturing the data from voice, you're missing one of the most powerful communication channels businesses rely on,” Arnold explained. “MSPs already understand voice. That's their credibility. Now it's about helping customers harness that voice data to power AI.” On the second panel, Arnold addressed a recurring challenge: UCaaS as a commodity. As major players like Microsoft Teams, Zoom, and RingCentral dominate the landscape, differentiation has become more difficult. “If all MSPs are selling the same thing, they risk becoming arms dealers—no value, no margin,” he said. Arnold encouraged MSPs to think beyond unified communications and adopt a more holistic, strategic view, where AI is integrated across workflows, departments, and functions—far beyond the contact center. “AI isn't waiting for you to catch up. It's creating new ways of working,” he said. “There's a real risk of being left behind if MSPs don't evolve. A new generation of AI-centric MSPs will emerge—those who know how to sell it, implement it, and build strategy around it.” Reflecting on his first time attending the CCA's Cloud Connections event, Arnold noted the strong value of its focused community. “It's big enough to meet new people, but small enough to build real relationships,” he said. “It's not a trade show—it's a learning and collaboration environment.” Learn more about Jon Arnold and J. Arnold & Associates at: www.jarnoldassociates.com

Podcast with Steve Allcock, Customer Solution CTO, BT Group Enterprise Connect 2025 – Orlando “We're reaching a point where the network is now the computer,” said Steve Allcock, Customer Solution CTO at BT Group, in a revealing podcast recorded live at Enterprise Connect 2025. Speaking with Doug Green of Technology Reseller News, Allcock explained how BT's new Global Fabric platform is redefining how enterprises, carriers, and cloud players build, scale, and secure their digital operations. From Infrastructure to Intelligence BT's Global Fabric—a global, software-defined, as-a-service network architecture—has quietly gone live, already spanning the majority of the world's cloud-native facilities. Built over the past two years with significant investment, Global Fabric connects cities and sites worldwide in minutes with 100Gbps pipes, delivering agility, automation, and orchestration at unprecedented scale. “In a time when many telecoms are scaling back, we're doubling down on innovation,” said Allcock. “This is the foundation for growth—not just for BT, but for any enterprise with global ambitions.” Designed for the AI Era Global Fabric isn't just about high-speed links. It's been purpose-built for AI. “Our customers need infrastructure that can support the power, responsiveness, and regulatory complexities of AI deployments,” Allcock emphasized. He explained how the explosive growth of large language models (LLMs), retrieval-augmented generation (RAG), and inference at the edge is putting extraordinary strain on networks and data centers—prompting unprecedented CapEx from hyperscalers. In fact, some global firms are tearing down newly built data centers just to rebuild them with liquid cooling to meet AI's intense power demands. CPaaS, Agentic AI, and Global Reach Allcock also spotlighted BT's work with the CPaaS Acceleration Alliance and global collaboration platforms like RingCentral and Zoom. By partnering with CPaaS innovators and offering BT's network APIs to intelligent agents and AI workflows, BT is paving the way for a more automated, AI-aware communications landscape. “We're entering the era of the human user interface—where instead of clicking, you just tell the system what you want,” said Allcock. “BT's Global Fabric is ready for that world.” Want to Learn More? Visit bt.com/globalfabric or contact steve.allcock@bt.com to explore how Global Fabric can future-proof your AI and connectivity strategies.

Tech leaders from RingCentral, Zoom and AWS discuss how generative AI is transforming business communications while balancing challenges & regulatory concerns in this rapidly evolving landscape.Topics Include:Introduction of panel on generative AI's impact on businesses.How to transition AI from prototypes to production.Understanding value creation for customers through AI.Introduction of Khurram Tajji from RingCentral.Introduction of Brendan Ittleson from Zoom.How generative AI fits into Zoom's product offerings.Zoom's AI companion available to all paid customers.Zoom's federated approach to AI model selection.RingCentral's new AI Receptionist (AIR) launch.How AIR routes calls using generative AI capabilities.AI improving customer experience through sentiment analysis.The disproportionate value of real-time AI assistance.Economics of delivering real-time AI capabilities.Real-time AI compliance monitoring in banking.Value of preventing regulatory fines through AI.Voice cloning detection through AI security.Democratizing AI access across Zoom's platform.Monetizing specialized AI solutions for business value.Challenges in taking AI prototypes to production.Importance of selecting the right AI models.Privacy considerations when training AI models.Maintaining quality without using customer data for training.Co-innovation with customers during product development.Scaling challenges for AI businesses.Case study of AI in legal case assessment.Ensuring unit economics work before scaling AI applications.Zoom's approach to scaling AI across products.Importance of centralizing but federating AI capabilities.Breaking down data silos for effective AI context.Navigating evolving regulations around AI.EU AI Act restrictions on emotion inference.Balancing regulations with customer experience needs.Future of AI agents interacting with other agents.How AI enhances human connection by handling routine tasks.Impact of AI on company valuations and M&A activity.Participants:Khurram Tajji – Group CMO & Partnerships, RingCentralBrendan Ittleson – Chief Ecosystem Officer, ZoomSirish Chandrasekaran – VP of Analytics, AWSSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

Google has officially confirmed its acquisition of cloud security firm Wiz for a staggering $32 billion, marking the largest deal in the company's history. This strategic move aims to bolster Google Cloud's security and multi-cloud capabilities, especially as the demand for cloud security intensifies. Wiz, founded in 2020, has quickly gained traction, serving nearly half of the Fortune 100 companies and projecting a significant increase in annual recurring revenue. However, the acquisition comes with risks, including potential regulatory scrutiny and a substantial reverse termination fee, reflecting the challenges Google may face in integrating Wiz into its existing cloud infrastructure.In a related development, the Cybersecurity and Infrastructure Security Agency (CISA) is working to contact over 130 former employees after a federal court ruled their layoffs were unlawful. This decision is part of a broader legal challenge against workforce cuts made during the Trump administration. The reinstated employees will receive full pay and benefits while on administrative leave, but the agency has already lost a significant portion of its workforce, raising concerns about its ability to combat cyber threats effectively. The situation highlights the ongoing challenges faced by CISA in maintaining a capable workforce amid increasing cyberattacks.Cloudflare has launched a new threat events platform called Cloudforce One, designed to enhance real-time intelligence on cyberattacks. This platform leverages Cloudflare's extensive global network, which has blocked billions of cyber threats daily. Additionally, Logic Monitor has partnered with Amazon Web Services to facilitate the migration of VMware workloads to AWS, aiming to optimize cloud performance for global enterprises. Meanwhile, RingCentral has introduced several AI features to improve business communications, including a virtual assistant for managing inbound calls and tools for real-time knowledge retrieval.Lastly, a London court held a secret hearing regarding Apple's appeal against a UK government order to create a backdoor in its encrypted cloud storage systems. This case raises significant concerns about government surveillance, encryption, and data privacy, with potential global implications for cloud security and regulatory compliance. Civil rights organizations have criticized the secrecy of the proceedings, emphasizing the importance of strong encryption in protecting individuals from harassment and oppression. The outcome of this case could have far-reaching effects on the balance between security and privacy in the digital age. Four things to know today 00:00 Google's Biggest Deal Ever: $32B on Wiz to Secure the Cloud. Will It Work?03:25 CISA Scrambles to Contact Wrongfully Laid-Off Employees Amid Cybersecurity Workforce Strain05:27 Cloudflare, AWS, and RingCentral Drop Major Updates07:39 UK Court Holds Secret Hearing on Apple's Encryption Backdoor Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorshiphttps://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

At Enterprise Connect 2025, John Finch, VP of Product Marketing, Customer Engagement at RingCentral, joined Doug Green, publisher of Technology Reseller News, to discuss RingCentral's latest AI-driven advancements that are reshaping business communications and customer engagement. Introducing AI Receptionist (AIR): The Future of Call Handling The highlight of the day? RingCentral's AI Receptionist (AIR)—an AI-powered virtual assistant designed to handle inbound calls, provide information, and route callers efficiently while delivering a human-like customer experience without requiring a live receptionist. “This is our foray into agentic AI,” said Finch. “It's intuitive, simple to set up, and integrates seamlessly with existing knowledge bases, ensuring businesses can enhance their call-handling capabilities effortlessly.” The Rise of Agentic AI in Business Communications Agentic AI is revolutionizing enterprise communications by eliminating outdated IVR systems and rigid DTMF touch-tone menus. With AI-powered automation, businesses can now facilitate natural, real-time conversations that streamline call handling and reduce customer frustration. RingCX: Expanding AI-Powered Customer Engagement RingCentral's RingCX—its native cloud contact center platform—has grown significantly, now serving 700+ companies. The platform seamlessly integrates UCaaS and CCaaS, enabling cross-team collaboration and improving overall customer experiences. “RingCX is built for simplicity, ease of use, and deep AI integration,” said Finch. “We're automating quality management, improving agent performance, and enhancing customer interactions in ways that traditional systems never could.” Main Stage Presentation & The AI Evolution During Enterprise Connect's main stage keynote, RingCentral's President and COO, Kira Macagon, will discuss how businesses can harness AI-driven insights to capture and leverage every customer interaction, ensuring more effective communication strategies. Three More AI Innovations for Enhanced CX In addition to AI Receptionist (AIR), RingCentral also unveiled: AI Agent Assist: Real-time knowledge retrieval, allowing agents to automatically surface answers from company knowledge bases while handling live customer calls. AI Supervisor Assist: Live call monitoring and sentiment analysis, providing supervisors with real-time alerts to intervene when customer interactions require guidance. AI Interaction Analytics & Predictive CSAT: AI-driven customer satisfaction (CSAT) scoring, ensuring businesses receive continuous customer feedback without relying solely on traditional post-call surveys. RingCentral's AI-Powered Future With RingSense AI at the core of its EX and CX offerings, RingCentral is ensuring that AI-powered innovations enhance unified communications, contact centers, and enterprise collaboration tools. For those attending Enterprise Connect 2025, RingCentral's booth (1000) features live demos of AI-powered solutions. For others, visit RingCentral's website to explore how AI is transforming business communications.    

Employers in the technology industry are preparing for monumental changes in immigration enforcement under the new presidential administration, from increased ICE site visits to I-9 audits.   Chapters 00:00 Introduction to Workplace Immigration Challenges 01:33 Concerns Over Enhanced Visa Vetting 04:42 Executive Orders and Their Implications 10:21 Anticipating Changes in Immigration Policies 14:20 Preparing for Immigration Enforcement 19:10 I-9 Compliance and Best Practices

In this episode, Andy Leonard and Frank La Vigne are thrilled to be joined by Trevor Schulze, the Chief Information Officer at Alteryx. Trevor brings an unparalleled perspective on digital transformation, drawing from his impressive tenure at industry giants such as Micron, Cisco, and RingCentral.Time stamps00:00 "Data Driven: AI & CIO Insights"04:32 CIO's Role in AI Evolution06:50 CIO's Evolving Role with AI11:43 "Embracing Data Democratization"16:24 Democratizing Data Access19:33 "AI Investment and Optimization Cycle"20:55 AI Enhances Tool Configuration Guidance24:42 Breaking Free from Vendor Lock-In27:41 "Unleashing Shadow AI and Technical Debt"31:53 Digital Performance Essential for All Industries34:01 Data Privacy Concerns in AI Use37:30 AI Democratization Challenges for Enterprises42:15 AI Transforming Business Processes43:55 Data-Driven Career Journey47:13 "Building Trust in Data Analytics"52:34 Building Trust in Future Tech

GTM Disrupted host Mike Smart grabs a few minutes with Nishant Taneja, a GTM and product marketing expert and thought leader to discuss how B2B SaaS leaders can align to drive profitable growth. Nishant shares his insights based on previous go-to-market experience with public and PE-owned companies like Barracuda, Wrike, Tata, and RingCentral. Nishant and Mike dive into a crucial but overlooked factor: The companies that will win aren't just adopting AI—they're building learning organizations. Key Takeaways from this Episode Include:  AI levels the playing field – human expertise is the differentiator  Retention & expansion are more valuable than new logos  Leaders must invest in upskilling their teams About Nishant Taneja Nishant is a Senior Marketing Executive with 12+ years of experience in B2B tech, specializing in cutting-edge cloud, SaaS, and AI solutions across cybersecurity, communications, and collaboration space. He has a proven track record of defining and executing GTM strategies and driving growth for startups, public and PE-owned companies like Barracuda, Wrike, Tata, and RingCentral. Nishant also advises Silicon Valley and Bengaluru-based tech startups on GTM and product marketing. To learn more about Nishant to go - https://www.linkedin.com/in/nishant/

How Much Revenue Do You Need to IPO in 2024?The IPO bar has risen—big time. In the 2010s, companies like RingCentral and Etsy went public with $100M-$250M in revenue. But today? You likely need $500M+ just to get a shot.We'll break down how IPOs evolved from the SaaS boom to the 2021 mega-deals (think Coinbase, Snowflake, and Airbnb), the 2022-23 freeze, and why 2024's IPO class—Reddit, Klaviyo, Instacart—looks different.Plus, we'll preview 2025's biggest potential IPOs, including Stripe, Databricks, and Deel. What's the new rule? If you want to IPO, bring half a billion in revenue—or a damn good reason why you deserve to be public.Visit mostlymetrics.com for more analysis like this Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

What would happen to your business if your customer service operations went down right now? Do you have the tools and strategies in place to handle a sudden crisis, or would your contact center be scrambling to meet demand? Today, we're discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We'll explore key strategies for building resilience in customer service, particularly in response to recent IT outages. John Finch leads product marketing at RingCentral for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market. RESOURCES RingCentral: https://www.ringcentral.com RingCentral's 2025 Trends Report: https://www.ringcentral.com/us/en/blog/the-state-of-ai-in-business-communications-key-insights-from-ringcentrals-2025-trends-report/ Don't miss Medallia Experience 2025, March 24-26 in Las Vegas: Registration is now available: https://cvent.me/AmO1k0 Use code MEDEXP25 for $200 off registration Register now for HumanX 2025. This AI-focused event which brings some of the most forward-thinking minds in technology together. Register now with the code "HX25p_tab" for $250 off the regular price. Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What would happen to your business if your customer service operations went down right now? Do you have the tools and strategies in place to handle a sudden crisis, or would your contact center be scrambling to meet demand?Today, we're discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We'll explore key strategies for building resilience in customer service, particularly in response to recent IT outages.John Finch leads product marketing at RingCentral for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.RESOURCESRingCentral: https://www.ringcentral.comRingCentral's 2025 Trends Report:https://www.ringcentral.com/us/en/blog/the-state-of-ai-in-business-communications-key-insights-from-ringcentrals-2025-trends-report/Don't miss Medallia Experience 2025, March 24-26 in Las Vegas: Registration is now available: https://cvent.me/AmO1k0Use code MEDEXP25 for $200 off registrationRegister now for HumanX 2025. This AI-focused event which brings some of the most forward-thinking minds in technology together. Register now with the code "HX25p_tab" for $250 off the regular price.Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

In this episode, host Jay Schwedelson sits down with Kristen Koenig from RingCentral to dive into the evolving landscape of event technology and marketing strategies.=================================================================Best Moments:(00:49)Kristen's role at RingCentral and her journey in the event tech industry(04:31) Explore how journey mapping can provide deeper insights into attendee behavior(07:46) Diving into more granular data for better event outcomes(09:22) Why seamless integrations in event technology platforms are critical(12:39) Kristen shares her predictions on where event tech is headed(14:57) Challenges and opportunities in creating lasting event communities(16:17) A personal glimpse into Kristen's background in singing and performances=================================================================Guest Bio:Kristen Koenig is a seasoned event technology professional currently at RingCentral. She has extensive experience in nonprofit events and a passion for community building, having previously worked with Cvent and various agencies. Kristen is also known for her insights on LinkedIn and her enthusiasm for music and singing.=================================================================PARTNER WITH JAY AND GURU Media Hub HERE:www.GuruMediaHub.comPartner with Jay or have Jay on YOUR podcast:www.JaySchwedelson.comJay's Agency:www.OutcomeMedia.com=================================================================MASSIVE thank you to our Sponsor, Marigold!!Marigold is a relationship marketing platform designed to help you acquire new customers and turn them into superfans with their best-in-class loyalty solutions. Don't take my word for it though, American Airlines, Honeybaked Ham, Title Boxing, and Notre Dame University are also customers!Regardless of your size, check out Marigold today to get the solution you need to grow your business!Check out this free content from marigold that Jay has loved digesting, 5 Steps For Selecting The Right Email Marketing Platform.