UC Today - Out Loud

Are your teams feeling drained by endless virtual meetings and app-switching chaos? In this insightful discussion, UC Today and Tata Communications reveal how UC complexity can silently erode productivity and morale — and what can be done about it.Vivek Kar, Head of Employee Interaction Suite at Tata Communications  breaks down how Tata Communications helps global enterprises simplify and unify their UC ecosystems without forcing a one-size-fits-all solution.Key Takeaways:Beyond meeting fatigue: Understand how “collaboration burnout” stems from fragmented tools and constant context switching.Hidden costs of UC complexity: Explore how IT and employees both pay the price through inefficiencies, siloed data, and inconsistent experiences.Simplified UC management: Learn how Tata Communications acts as a single managed service partner, delivering unified analytics, consistent SLAs, and local compliance in 58+ countries.Seamless, human collaboration: Discover how intelligent meeting rooms and flexible UCaaS models make work effortless, empowering creativity and engagement.

In this episode, host David Dungay sits down with Will Morey, Managing Director of Channel at Gamma, to go behind the scenes of one of the UK's most influential channel-first businesses. From his personal journey to Gamma's evolving product stack and growth into a FTSE-listed giant, Will unpacks the market's biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one's unmissable.What happens when a channel veteran with 30 years in tech takes the reins at one of the UK's most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.In this deep dive, Will shares Gamma's roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.- From PBX to UC and beyond – How Gamma's portfolio helps partners address every customer from 1 to 500+ users.- Channel-first by design – Why Gamma's ecosystem, go-to-market strategy, and startup mentality still sets it apart.- AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.- Reseller relevance – Will's bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.For more information, visit Gamma: https://gammagroup.co/#UCaaS #Channel #PBX

Join UC Today's Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it. Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. Gutzeit pulls back the curtain on LeapXpert's mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security. Discover how LeapXpert's unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements. Key highlights include:- LeapXpert's strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.- The pivotal role of AI in driving communication intelligence and actionable insights.- How LeapXpert's company culture fuels innovation and rapid response to customer needs.Ready to modernize your organization's communications? Visit LeapXpert's website for a demo: https://www.leapxpert.com/Don't forget to subscribe to UC Today for more exclusive interviews with industry leaders.

In this episode of Big UC Update, UC Today's Head of Content, Susie Harrison, sits down with Sahar Kahani, Chief Product Officer at Global Relay, to explore the company's unique approach to product development, compliance innovation, and AI-driven transformation in the world of Unified Communications.Discover:- Sahar's inspiring journey from software engineering to CPO- How Global Relay builds technology in-house to stay ahead- Why regulated industries are doubling down on secure, compliant UC tools- The launch of My Archive – a next-gen AI-powered app redefining user access to historical communication data- Global Relay's stance on cloud independence, AI strategy, and customer-first product designTopics covered include compliance surveillance, off-channel communication risks, user experience design, and market innovation.Perfect for IT leaders, compliance professionals, and UC strategists navigating the challenges of regulated communication environments.Learn why Global Relay is gaining traction as a tech-focused alternative in a landscape dominated by cloud-dependent UC vendors.Watch now and stay informed on the latest tech shaping the future of unified communications.

David Dungay from UC Today is joined by Akshay John, Head of Engineering at Destiny Global Services, to break down one of the hottest topics for cloud service providers today — scaling and future-proofing communications with Microsoft Teams Direct Routing.With Operator Connect, Teams Phone Mobile, and AI-driven capabilities all competing for attention, where does Direct Routing fit in? Akshay brings clarity, explaining how CSPs can still win big by leveraging direct routing's flexibility, automation, and integration strengths. If you're looking for answers on how CSPs can thrive in today's complex Teams landscape, this conversation is essential.The battle for Microsoft Teams calling supremacy continues — and Direct Routing still holds major advantages for cloud service providers aiming to scale smartly. Join David Dungay and Akshay John as they explore how CSPs can stay competitive and drive revenue while simplifying complexity. - Direct Routing's Strategic Advantage: Why it still offers unmatched flexibility for CSPs seeking global scale without heavy infrastructure investment.- AI & Automation Unlocking New Value: How Destiny and CSPs are using automation to slash provisioning times and lower technical barriers.- Opportunities for Smaller CSPs: Tapping into underserved markets and adding Teams phone services to existing IT, licensing, and support relationships.- The Future of Teams Calling: From Direct Routing to Operator Connect and Teams Phone Mobile — Akshay shares predictions for convergence and evolution.

In this exclusive UC Today interview, host Kieran Devlin speaks with Marina Risher, Senior Product Manager for Public Sector Solutions at AudioCodes. With over two decades of experience in software engineering and product leadership, Marina shares her insights into how regulated industries can reap the benefits of AI-powered meeting intelligence—without compromising on security or compliance. If you're in government, defense, finance, or healthcare, and grappling with the challenges of cloud-based collaboration, this session is a must-watch.As AI adoption accelerates across the workplace, regulated sectors face a unique challenge: how to harness intelligent meeting tools without compromising compliance or data sovereignty. That's where MIA On-Prem from AudioCodes comes in—a fully on-premise, AI-powered meeting intelligence solution designed specifically for highly regulated environments.In this conversation, Marina Risher explains:Why trust, cost control, and operational autonomy are driving a wave of cloud repatriation in regulated industries.How MIA On-Prem uses small language models (SLMs) to generate secure, compliant meeting insights—entirely on-premise.The importance of customizable, template-based meeting summaries that meet strict formatting and documentation standards.How AudioCodes leverages its deep experience in UC and CX to offer seamless integration with legacy telephony systems.To dive deeper, visit the AudioCodes MIA On-Prem landing page to explore the product brochure, watch a live demo, and access the full solution architecture. Ready to secure your meetings? Get in touch with the AudioCodes team to discuss how MIA On-Prem can be deployed in your organization.

 In this eye-opening episode of UC Today, host David Dungay is joined by Paul Magnaghi, Zoom's Head of AI and ISV Go-To-Market, to unpack the real meaning of agentic AI—and why it's more than just a buzzword. As AI continues to reshape how we work, Paul shares how Zoom is positioning itself at the center of this evolution, empowering companies of all sizes to move faster, work smarter, and innovate with confidence. If you're wondering how to actually use AI (not just talk about it), this is a must-watch.Agentic AI is no longer on the horizon—it's here. But what does it really mean for your organization?In this expert-led interview, Zoom's Paul Magnaghi demystifies agentic AI and reveals how it's helping teams orchestrate workflows, act autonomously, and drive measurable ROI across departments—from IT to marketing.Key Takeaways:Defining agentic AI: Why reasoning, memory, orchestration, and action are the core pillars that separate agents from automation.Who needs it? Spoiler: Every business—from scrappy startups to sprawling enterprises—can benefit from agent-driven productivity.Real-world use cases: Discover how Zoom AI Companion automates webinar asset creation and turns meeting notes into live tickets (think: Jira as a meeting attendee).AI readiness: Why clean data, strong security policies, and cross-platform interoperability are non-negotiables in successful deployments.Zoom isn't just building smarter meetings—it's turning conversations into outcomes. 

Join host Kristian McCann as he talks with Ashley Evans, SVP Global Business Development, Strategic Alliances at New Era Technology, on the evolving challenges and opportunities for commercial real estate owner-operators. In this insightful conversation, Evans explains why adapting to shifting tenant expectations and leveraging advanced technologies is critical for staying competitive. Evans dives deep into the realities facing today's commercial property owner-operators and he shares actionable insights on how to future-proof assets and unlock new revenue streams by embracing innovation and sustainability.Key discussion points:- Why predictive analytics and data-driven strategies are essential for forecasting tenant behaviors and optimizing building performance.- How integrating modern amenities and flexible workspaces can attract and retain tenants in a competitive market.- The growing influence of ESG (Environmental, Social, and Governance) in tenant decision-making and how it impacts property value.- How AI and experience design are redefining workplace management and setting new standards for tenant satisfaction.

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today. Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.Key Points:- Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities.- The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems.- AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization.- Frictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflows.Watch to discover how your company can transform this data crisis into a competitive advantage

CX Today's Charlie Mitchell reveals the big news that Content Guru has become the "first full-stack" CCaaS vendor to secure FedRAMP High Authorization.The High accreditation level is built for agencies handling highly sensitive data - like law enforcement, healthcare, emergency services, and finance - where strict security is critical. FedRAMP's High baseline safeguards the government's most sensitive unclassified data in the cloud, protecting lives, operations, and financial security.As such, this is a big step for Content Guru, which secures a big differentiator as it bids to bring cautious enterprises to the cloud, in the public sector, and beyond.Andrew Casson, VP of Public Sector at Content Guru, stresses this in his interview with CX Today's Head of Publication. He also discusses:- The ins and outs of the FedRAMP certification.- The differentiative features Content Guru offers in the public sector.- Examples of Content Guru supporting cautious customers through their CCaaS migrations.For more on Content Guru's expansive CCaaS portfolio, visit: https://www.contentguru.com/

In this insightful UC Today interview, host Kieran Devlin sits down with Christopher Martini, VP of Microsoft Strategy at VOSS, to unpack how VOSS helps organizations take full control of their Microsoft 365 environment. From simplifying service delivery to driving AI-powered insights, this conversation is a must-watch for IT leaders and UC pros navigating the evolving Microsoft landscape.With years of experience at Microsoft and its partners, Christopher shares practical strategies and real-world success stories that highlight why optimization and automation are no longer optional—they're essential.Whether you're at the beginning of your Microsoft 365 journey or managing multiple tenants across geographies, this video dives into how VOSS helps organizations of all sizes tame complexity, cut costs, and unleash the power of AI and automation.In this video, you'll learn:Why different stages of the Microsoft 365 journey bring different UC challenges—and how to solve them.How VOSS empowers organizations with granular visibility, automation, and role-based access management.The role of AI in UC service delivery—from detecting network issues to enabling faster, smarter decisions.A real-life case study showing how a large enterprise automated onboarding, improved license management, and streamlined operations using VOSS Automate and VOSS Insights.Next Steps: Want to see what VOSS can do for your Microsoft 365 environment?

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.

Join host Kristian McCann and Steve Daly, Senior Vice President, Solutions & Global Digital Transformation at New Era Technology, for a timely deep-dive into the ever-accelerating AI landscape. This conversation dissects the challenges and opportunities facing enterprises as they navigate Copilot integration and generative AI adoption.In this candid interview, Daly shares both the pains and the wins of New Era Technology's own “customer zero” Copilot journey – and offers actionable advice for organizations facing AI disillusionment. Viewers will learn:- The velocity of AI change and what it means for today's IT leaders trying to balance readiness versus risk.- Why starting with robust data foundations and organizational change management are essential for AI success.- How building small, focused Copilot solutions can drive measurable, early wins and de-risk larger rollouts.- New Era's lessons learned as an early adopter, including fostering user engagement, encouraging peer learning, and managing the human side of automation anxiety.From proof-of-concept roadblocks to building ROI dashboards and sustaining long-term Copilot adoption, Daly lays out a pragmatic path forward.Discover how New Era's hands-on approach enables clients to skip common pitfalls and accelerate value realization.

How can service providers rapidly connect their voice infrastructure to Microsoft Teams without the traditional headaches? In this engaging interview, Scott Jenkins breaks down Dstny's Call2Teams platform – a powerful middleware solution transforming how UC vendors and carriers deliver Teams voice capabilities at scale.Key highlights from the conversation:Solving UC Complexity: Learn how Call2Teams acts as an agnostic bridge across varied on-prem, cloud, and hybrid UC stacks to enable Teams as a voice endpoint.Effortless Onboarding with Zero-Touch: Discover how AutoSync and Dstny's zero-touch provisioning platform reduce onboarding from days to minutes with seamless API integrations.Empowering the Channel: See how Dstny supports full white-label delivery, enabling MSPs and ISVs to embed their brand while leveraging Dstny's backend power.Global Growth & Future Trends: From LATAM to Eastern Europe, hear Scott's take on emerging markets, Microsoft's evolving pricing models, and how AI and Direct Routing will drive the next wave of innovation.If you're working to modernize your UC offering or expand your reach with Teams voice, this video is packed with actionable insight and forward-thinking strategies. To learn more, visit: https://www.dstny.com/call2teams-home

In this UC Today exclusive, host Kieran Devlin sits down with Stuart Costello, VP of Sales at Akixi, to discuss the company's partner-first ethos, evolving CX solutions, and bold AI roadmap. With a 100% channel model and a focus on empowering service providers, Akixi is doubling down on innovation, differentiation, and delivering tangible value. Whether you're in the UC, SaaS, or channel ecosystem, this conversation offers valuable insight into thriving in a fast-moving market.From real-time analytics to actionable AI, Akixi is redefining how service providers and MSPs create value for their customers. In this engaging conversation, Stuart Costello shares Akixi's strategic vision, cultural evolution, and the practical steps they're taking to help partners win and retain more business.Key highlights:Why Akixi's 100% channel-first approach and “partner-first” culture are core to its success.How Akixi blends CX analytics, CRM integration, and call recording to solve real-world challenges.The company's AI strategy — focused on monetisable, partner-led use cases rather than AI for AI's sake.Insights into market trends, from Microsoft Teams dominance to the resurgence of Webex.Akixi isn't just keeping pace — it's setting the pace, helping partners differentiate in competitive UC markets.Next steps:✅ Watch the full interview to learn how Akixi's solutions can strengthen your UC portfolio.✅ Visit Akixi's website for partner opportunities and product insights.

 In this UC Today interview, host Kieran Devlin speaks with Benny Matityahu, VP of Unified Communications & Collaboration at AudioCodes, and Roy Wizeman, Director of UCaaS Platform & Solutions at AudioCodes. Together, they unpack the challenges and opportunities facing channel partners as they navigate a fast-changing market defined by multi-UCaaS adoption, voice connectivity complexities, and AI-driven value-added services.Channel partners today are balancing customer demand across multiple UCaaS platforms while also being asked to deliver more advanced services. In this discussion, Benny and Roy explain how AudioCodes' Live Platform is designed to simplify that journey, remove barriers to multi-UCaaS growth, and create space for innovation with AI.Watch to discover:Why channel partners are embracing multi-UCaaS strategies to meet customer demand for flexibility.How AudioCodes Live Platform streamlines voice connectivity, migration, and interoperability across vendors.Real-world examples of partners scaling recurring revenue by layering AI-powered services such as contact center, transcription, and meeting insights.Where the partner opportunity lies as UCaaS commoditises and value shifts toward AI-enabled solutions.Next Steps:

In this insightful UC Today interview, host Kieran Devlin speaks with Lee Essex, SVP of Global Sales and Marketing at Tango Networks. With over two decades of telecommunications experience, Lee shares how Tango Networks is changing the game by extending UC capabilities to mobile devices through their innovative global mobile network. Learn why this solution is particularly valuable for organizations looking to empower frontline workers and why more companies are adopting a mobile-first approach to their communication strategy.Tango Networks operates as a "thick MVNO" with their own global IMS core, partnering with mobile carriers to extend UC capabilities to mobile devices. Their technology integrates with platforms like Microsoft Teams and Webex through eSIM technology.Key points:Mobile-First Approach: Tango's technology uses the native mobile network to extend UC capabilities to all employees, eliminating multiple devices and enabling mobility for frontline workers without relying on data connections.Global Coverage: With service in 16 countries and roaming in 23 more regions without additional charges.Easy Implementation: eSIM technology allows activation in minutes by scanning a QR code.AI Enhancement: Captures conversation data from frontline workers for automated workflows and insights.Next Steps: Visit Tango Networks' website to schedule a demo and learn how their solution can extend your UC investment to every employee regardless of location.

In this episode of UC Today, host Christopher Carey sits down with Lee Hamilton, Head of Product Marketing at Dstny, to explore the evolving landscape of Microsoft Teams. Lee shares insights on how Dstny's Call2Teams service empowers service providers and enterprises to seamlessly integrate voice into Teams while maximizing existing infrastructure. If you're curious about hybrid work, AI-driven communications, and the future of unified communications, this conversation is packed with actionable insights.Discover how Dstny is redefining voice integration in Microsoft Teams:Seamless Teams Telephony: Learn how Call2Teams plugs directly into existing PBX and UC systems, enabling organizations to maintain legacy infrastructure while embracing Teams' platform.Hybrid Work Enablement: Explore how Dstny supports a hybrid workforce, offering scalable solutions for companies of all sizes and industries.AI Integration Through Voice: Understand why voice is the foundational layer for AI in customer interactions, meeting assistants, and sentiment analysis.Partner and Customer Success: Hear about the positive impact Dstny has had on service providers' growth, ARPU, and customer retention through Teams integrations.Dstny's Call2Teams is more than a service, it's a strategic tool for enhancing employee and customer experiences while laying the groundwork for AI-driven communications. Whether you're a service provider or enterprise decision-maker, this discussion highlights practical ways to leverage Teams and stay ahead in the evolving UC landscape.

In this UC Today Q&A, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to discuss how enterprises can reclaim visibility and control of their UC environments. As hybrid work, cloud migrations, and AI adoption reshape IT operations, many organisations are struggling with complexity, rising costs, and reactive service management. Tim shares how VOSS helps enterprises modernise their UC management, empowering IT teams to make smarter, data-driven decisions and prepare for an AI-enabled future.Enterprises are under pressure to deliver reliable, cost-efficient UC services—but visibility and control have never been harder to maintain. In this insightful discussion, Kieran and Tim unpack how to break free from the cycle of firefighting and unlock lasting operational excellence.In this interview, you'll learn:Why enterprises are losing control over their UC environments—and the hidden costs of doing nothingHow VOSS guides customers from proactive insight to full automation, enabling sustainable service improvementsThe crucial link between UC optimisation and AI-readiness, including real-world examples involving Microsoft CopilotA case study from a global manufacturer that achieved 20–25% cost savings and greater strategic control after transforming its UC service with VOSS

In this episode, we dive into one of the most transformative shifts in enterprise tech: the rise of multimodal AI. Susie Harrison is joined by David Casem, CEO at Telnyx, to discuss how artificial intelligence is redefining the way businesses communicate - from voice to video, chat to real-time transcription, and everything in between. What does the future of business conversations look like when AI can see, hear, understand, and respond - across every channel? Stay tuned as we explore what it means to go truly multimodal.

UC Today's Kristian McCann sits down with Lee Essex, Senior VP of Global Sales and Marketing at Tango Networks, to explore the immense gains that can be had in the shift toward mobile-first UC. If you're ready to future-proof your communication stack while cutting costs and carbon footprints, this interview is your roadmap.You can learn more about the savings in costs and emissions you can make by removing your desk phones by visiting Tango Networks dedicated emissions calculator here: https://tango-networks.com/value-calculator/Lee Essex dives deep into the forces reshaping enterprise communications, offering actionable insights for IT leaders and decision-makers. Key highlights include:

UC Today's David Dungay hosts John Tucker, VP of Product, Intermedia In this session we discuss the following:1) Challenges surrounding delivering a seamless Microsoft Teams Operator Connect experience2) How Service Providers can stand out with a Teams proposition3) Avoiding the 'commodity trap' by building higher value propositionsIf you're looking for more information on this topic, visit https://intermedia.comProduced by UC Today News - Unified Communications & Collaboration Tech News #UCaaS #ChannelNews #MicrosoftTeamsThanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host David Dungay sits down with Micah Singer, CEO of Kurmi Software, to unpack the ever-growing complexity of Unified Communications (UC) in the enterprise space. With 25 years in the industry and a track record of scaling telecom platforms, Micah shares his insights into why the future of UC isn't just about innovation—it's about managing the sprawl with smart, scalable software. If you're in IT, enterprise communications, or managing thousands of users, this is one you can't afford to skip.Enterprise UC used to be simple. Not anymore. Between cloud migration, hybrid work demands, and sprawling tool stacks, UC leaders are drowning in complexity. That's where Kurmi comes in—and in this exclusive interview, CEO Micah Singer pulls back the curtain.

UC Today Journalist Kristian McCann sat down with Josh Blalock, Chief Evangelist at Jabra to break down key insights from Comms VNext 2025. In this exclusive interview, Josh Blalock revealed main themes of the conference, and key insights gained from it, including industry discussions on AI's evolving capabilities on Microsoft Teams, the interest in governance strategies addressing security concerns in hybrid work environments, and how attendees and hosts explored the intricacies of managing complex deployments.

In this insightful interview, Sam Malik, Vice President of Sales and Marketing at MAXHUB, tells UC Today's Kristian McCann about the company's innovative approach to reshaping the Pro AV market. With a focus on designing and engineering their own products, MAXHUB pushes to make new user-friendly solutions and future-proof technologies.This conversation delves into the trends driving the industry forward, MAXHUB's commitment to plug-and-play simplicity, and their plans to showcase groundbreaking products at Infocomm. Key topics of the video:The Power of Simplicity: Why plug-and-play solutions are becoming essential for seamless collaboration in today's workplace.Future-Proof Technology: How MaxHub integrates AI and upgradability into its products to stay ahead of industry trends.Microsoft Teams Certification: The role of certified solutions like MaxHub's Xboard in enhancing team collaboration.What's Next for MaxHub: A sneak peek at their upcoming product showcases at Infocomm and their readiness for Windows 11 IoT.Whether you're a tech enthusiast, an IT decision-maker, or simply curious about the future of UC, find out more about how MAXHUB's products can help by visiting their website.

In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration - from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI Overdrive: From turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet Disruption: With new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's Vision: Screen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff Turbulence: Logitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.

Join Kristian McCann, host at UC Today, as he sits down with Mike Greenwood, Business Development Manager, and Ryan Zoehner, CEO of Algo, to explore the critical topic of preparing for the PSTN switch off. Together, they unpack why this transition is more than a compliance deadline—it's a strategic opportunity for UK businesses to transform their communication infrastructure for the future.Diving into the evolving landscape of communication technology against the backdrop of the PSTN switch off, key insights include:- Why the PSTN migration is not just about compliance but a comprehensive digital transformation involving entire communication ecosystems and infrastructure beyond voice.- Common misconceptions about PSTN migration scope, from telecoms to business-wide impacts on IT networks, security, and building systems such as alarms and access control.- Characteristics of forward-thinking businesses ahead of schedule: in-house expertise, holistic approaches, and embracing emerging technologies like AI to maximize cost efficiency and flexibility.- Practical strategies for balancing migration costs with future-proofing, emphasizing open standards to avoid vendor lock-in, scalability, and minimizing long-term expenses.To find out what you need to be ready for ahead of the PSTN switch off, visit https://www.algosolutions.com/ to see the IP solutions available to you.

In this edition of the UC Big News Show, host Kieran Devlin sits down with a heavyweight panel of analysts—Craig Durr, Blair Pleasant, and Zeus Kerravala—to dissect the latest earnings from Microsoft, Zoom, and Cisco, explore the true impact of AI on unified communications, and preview a packed autumn events calendar. From an MIT study casting doubt on GenAI pilots to RingCentral doubling down on its NICE partnership, this conversation cuts through the hype and asks what really matters for IT and business leaders.The UC landscape is moving fast—earnings, AI breakthroughs, and strategic partnerships are reshaping how vendors and enterprises alike think about the future of work. In this lively and insightful panel, our experts break down the stories that matter most.

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia's Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.AI isn't just a buzzword—it's reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel shares how LDI is using Intermedia's AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.Watch the full video to discover:Partner-first strategies: Why Intermedia's business model empowers partners like LDI to lead with customer experience.AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.Next Steps:If you're a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia's partner resources to learn how you can bring measurable CX improvements to your customers.

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom's unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.What's real, what's hype, and what's next in AI and communications? In this episode:

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom's unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.What's real, what's hype, and what's next in AI and communications? In this episode:

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today's organizations and how Martello's Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom to stay connected. But what happens when things go wrong in these mission-critical environments? Randah shares how Martello is delivering much-needed clarity, control, and consistency for IT teams managing collaboration across platforms.With 62% of organizations now using both Teams and Zoom, hybrid collaboration is becoming the norm—but it's also introducing new headaches for IT departments. In this engaging interview, Martello's Randah McKinnie walks us through the capabilities of Vantage DX, a powerful monitoring and diagnostics solution purpose-built for multi-platform collaboration environments.Discover how Vantage DX empowers IT teams to:Monitor Teams and Zoom from a single interface—no more juggling admin consoles or mismatched metrics.Proactively troubleshoot with "x-ray vision" into your network, identifying issues before users are affected.Streamline IT operations by reducing training complexity and consolidating toolsets.Deliver exceptional digital experiences through custom alerts, deep diagnostics, and unified reporting.Whether you're a service provider or an enterprise IT leader, this conversation is packed with insights to help you simplify support and enhance collaboration.Next Steps:

In this episode of UC Today, host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market. As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don't want to miss.What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs? In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.

 In this exclusive episode of UC Today, David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company's evolving cloud communications strategy.Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that's helping businesses modernize—without sacrificing the support they need. Whether you're navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear.TTx has spent decades helping businesses stay connected—and they're not slowing down. In this candid conversation, Aaron Clark shares how Intermedia's white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

With muffled calls and garbled AI transcripts, poor audio can be very frustrating. That's why this conversation matters. In today's AI-powered workplace, voice clarity isn't optional—it's business critical.In this session, Rob Scott speaks with Tim Banting (Today Digital) and Doug Jones (AT&T) to uncover the hidden cost of bad calls. While enterprises race to deploy tools like Copilot, chatbots, and AI meeting assistants, a silent killer is eroding ROI: poor voice quality.- Why AI depends on crystal-clear voice as its “data fuel”- How poor audio leads to hallucinations, compliance risks & lost deals- AT&T's approach to prioritizing voice across global networks- Why CIOs must treat voice as a strategic asset, not a legacy concern

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape.Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including:- The growing importance of AI and AI orchestration- The continued demand for simplicity and integrated platforms- The rise of Omni-channel experiences- The critical role of trust, security, and compliance- The evolution of partner and operating modelsDiscover how 8x8 is innovating to meet these challenges and empower businesses to deliver exceptional customer experiences.

Legacy tech is out. AI-powered cloud is in. Here's how Intermedia is helping service providers catch up—and win big.In this exclusive UC Today interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space. As AI and platform migration collide with legacy infrastructure, Mark lays out what's really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap.The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt? In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.

In this special AI & Copilot Month session, David Dungay from UC Today sits down with Leo Boulton, Head of Product & Solutions and Industry Marketing at Zoom, to dive deep into the game-changing world of Agentic AI. With the recent evolution of Zoom AI Companion into a proactive, intelligent assistant, the stakes for workplace automation have never been higher.What does this mean for businesses looking to scale efficiency, streamline workflows, and customize AI for their unique needs? Find out as we unpack the opportunities, risks, and real-world impact of AI-driven transformation.

Traditionally seen as one of the most frustrating and time-consuming parts of any UCaaS or CCaaS migration, number porting can slow down even the best-planned IT projects. In this insightful discussion, Kieran and Rich explore how Gamma UCX is streamlining the process with a flexible, self-serve model that empowers enterprise IT teams across Europe.Number porting has long been a pain point for IT leaders managing complex UC migrations — but Gamma UCX is changing that. In this engaging conversation, Kieran and Rich unpack how automation, control, and visibility are transforming enterprise communications.

In this UC Today interview, host Kieran Devlin sits down with Michal Podoski, SVP of Product Management at Akixi, to unpack one of the biggest opportunities in the UC and managed services space: customer experience. As pricing pressure mounts and hyperscalers level the playing field, MSPs and system integrators need new ways to stand out. Podoski explains why CX-driven strategies and value-added services can be game-changers in avoiding the dreaded "race to the bottom."How can MSPs and system integrators redefine their role in a market dominated by Teams, Webex, and Zoom? According to Akixi's Michal Podoski, the answer lies in moving beyond dial tone and connectivity into becoming trusted advisors who deliver measurable customer experience improvements.In this conversation, Michal and Kieran explore:Why CX is still an untapped differentiator for MSPs and how it can create long-term competitive advantage.The rise of informal contact centres within Teams and Webex, and why analytics are key to managing them effectively.How value-added services and CRM integration help MSPs build new revenue streams and cement trusted advisor status.Why ongoing insight and data-led coaching are essential to prove CX impact and avoid commoditisation.For MSPs, the takeaway is clear: success in the next wave of UC isn't about selling telephony—it's about delivering outcomes.

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today's Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it's now a foundational layer of modern workplace strategy.In this insightful interview, Brad Hintze shares how AV is transforming from a background support tool into a strategic enabler of hybrid collaboration, culture, and business continuity. As enterprises invest in smarter, more scalable meeting spaces, the conversation turns to the real forces shaping AV in 2025: rising user expectations, seamless AI-powered experiences, and the growing need for infrastructure that can evolve over time.Brad and Kieran discuss:- Why AV now sits at the heart of workplace design and digital employee experience- The importance of building integrated, scalable ecosystems for consistent, invisible AV- How Crestron's One Beyond 2.0 firmware update brings broadcast-level video intelligence to meeting rooms- The role of automation, smart spaces, and high-quality AV in enabling AI features like Copilot and Zoom AI- Why enterprises must treat AV as long-term infrastructure—not a short-term fix

Cloud migration isn't just a buzzword—it's the defining challenge and opportunity for today's enterprise telephony leaders. In this UC Today session, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to explore how VOSS Discover helps global enterprises transform their PBX to cloud transition while unlocking real financial and operational gains.Drawing on a real case study of a 100,000+ employee multinational, Tim reveals how automation, right-sizing, and hybrid models can accelerate a Microsoft Teams Phone migration without disruption. From auditing legacy PBX estates to cutting 20–30% of ongoing OPEX, this session proves that Unified Communications modernization isn't just possible—it's powerful.

In this UC Today interview, host Kieran Devlin sits down with Brad Hintze, VP of Global Marketing at Crestron, to unpack the company's vision for the future of unified communications and workplace technology. From Crestron's 50-year legacy to its latest breakthroughs in intelligent video and wireless collaboration, Brad reveals how Crestron is helping enterprises, universities, and government agencies scale content, collaboration, and control across their environments.Crestron has been at the heart of workplace technology for decades—but what does its future look like in an era defined by hybrid work, AI, and global scale? Brad Hintze joins Kieran Devlin for an in-depth discussion on how Crestron is evolving its solutions, culture, and partnerships to meet the needs of today's enterprise customers.Watch now to hear:How Crestron's culture of passion and innovation shapes product development and customer engagement.Why solutions like AirMedia, AutomateVX, 1Beyond, and NVX are leading the way in wireless collaboration, intelligent video, and AV-over-IP.How Crestron empowers partners and customers with its “true blue” go-to-market strategy, FlexCare support, and hands-on training.What trends are dominating customer conversations today, from AI adoption to refresh cycles and scaling hybrid collaboration.Next Steps:To dive deeper into Crestron's portfolio and explore how its technologies can transform your workplace, visit Crestron's websiteSubscribe to UC Today for more interviews with leaders shaping the UC and collaboration landscape.

In this episode of the UC Big News Show, host Kieran Devlin is joined by industry analysts Craig Durr, Melody Brue, and Evan Kirstel to dissect some of the most talked-about developments in collaboration and workplace tech. From Zoom's evolving AI ambitions to Salesforce's controversial layoffs, frontline communication gaps, and Cisco's showpiece Austin office, this episode explores the intersection of innovation, strategy, and corporate responsibility.What does Zoomtopia 2025 really tell us about the future of AI in collaboration? Can Salesforce balance its bold AI pivot with its people-first responsibilities? And why are frontline workers still feeling left behind in 2025? Our panel of experts tackles these questions head-on, with plenty of sharp takes and industry insight.Highlights include:Zoomtopia 2025: Did Zoom deliver game-changing AI, or just polish the edges of its platform? The crew debates “agentic AI,” avatars, and what it means for end users.Salesforce & AI layoffs: With 4,000 jobs cut, is Salesforce leading the AI-first workforce revolution—or creating a PR nightmare?Workvivo frontline report: Why half of frontline workers can't even name their CEO, and what it says about culture, engagement, and retention.Cisco's Austin office: More than just free cookies—did Cisco succeed in building the collaborative workspace of the future?This is a must-watch for IT leaders, decision-makers, and anyone curious about how AI, collaboration tools, and workplace culture are reshaping the modern enterprise.Next Steps:

 Hybrid communications aren't just about keeping up, they're about staying ahead. In today's world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.You'll discover:How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.If you're a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what's next.Watch now to learn how Mitel is helping organizations like yours move forward with confidence. 

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia's Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.AI isn't just a buzzword—it's reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel shares how LDI is using Intermedia's AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.Watch the full video to discover:Partner-first strategies: Why Intermedia's business model empowers partners like LDI to lead with customer experience.AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.Next Steps:If you're a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia's partner resources to learn how you can bring measurable CX improvements to your customers.

Watch on YouTube.In this edition of UC Big News, host Kieran Devlin is joined by leading UC analysts Zeus Kerravala and Blair Pleasant to unpack three headline-grabbing stories shaking up the collaboration world. First up, the team shares takeaways from Zoom Perspectives, where Zoom's vision of an AI-powered “Workplace” was more compelling than ever. Then they turn to the reported rift between Microsoft and OpenAI, and what it signals for enterprise AI partnerships. Finally, things get slightly more surreal with a discussion of Microsoft Teams meetings being enabled in Mercedes-Benz vehicles — and whether that's a productivity win or just a corporate boundary too far.Enterprise AI and collaboration took a weird and wonderful turn this week — and UC Big News is here for all of it. The trio takes stock of what's real, what's hype, and what IT leaders should watch closely.Here's what you'll learn in this episode:Zoom's AI Work Platform evolves — With live agent copilots and better cross-surface integration, Zoom's once-vague AI story is turning into a practical, productised vision for modern work.Microsoft and OpenAI tensions rise — Reports suggest growing disagreements over product direction and control. Blair and Zeus explore why betting everything on one AI partner could create long-term risks.Teams in your car? — Mercedes-Benz drivers can now take Microsoft Teams calls on the road. The panel asks: is this a helpful innovation for field workers, or a work/life balance killer on wheels?Next Steps:Still undecided about Teams in cars? Share your hot take in the comments.Curious about Zoom's evolving AI platform? We'll have more deep dives coming soon.Subscribe to UC Big News for sharp analysis and strong opinions on the future of enterprise comms.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

 Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights.In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you're interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.The differences in New Era's mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.How the company fosters a transparent, collaborative culture that embraces feedback and continuous adaptation to stay competitive.

 Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging.With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications. The discussion covers:The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.The severe legal, compliance, and reputational consequences of failing to secure messaging channels.

In this episode, host Kieran Devlin sits down with Chris Miller, Vice President of Technology and Solutions at Pacific Office Automation (POA), to explore how auto dealerships are transforming their communications strategies.Chris shares front-line insights into the sector's unique challenges—from outdated tech to rising customer expectations—and how unified communications solutions from Intermedia are helping dealerships boost responsiveness, improve internal efficiency, and gain powerful analytics-driven insights.If you're in a tech decision-making role or serve the auto retail space, this is a must-watch conversation on turning communication from a headache into a competitive edge. Key takeaways include:The shift from outdated on-prem phone systems to cloud-based UCaaS for real-time communication and agility.How Intermedia's seamless integration with tools like Microsoft Teams supports dealership workflows and boosts adoption.The critical importance of ease of use, mobile access, and simplified deployment for IT-strapped dealership operations.Why AI and advanced analytics will drive the next wave of communication innovation in auto retail.

Watch on YouTube.In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world.The team unpacks Mitel's return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco's new enterprise-focused vision for Webex, fresh from Cisco Live 2025.Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch. Three seismic updates, one expert panel, here's what you'll learn in this episode:Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco's best Webex strategy yet.Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco's security-first focus can win back market momentum.Next Steps: ✅ Subscribe to UC Big News for sharp, unscripted insights on UC, CX, and collaboration.