UC Today - Out Loud

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom's unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.What's real, what's hype, and what's next in AI and communications? In this episode:

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom's unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.What's real, what's hype, and what's next in AI and communications? In this episode:

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today's organizations and how Martello's Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom to stay connected. But what happens when things go wrong in these mission-critical environments? Randah shares how Martello is delivering much-needed clarity, control, and consistency for IT teams managing collaboration across platforms.With 62% of organizations now using both Teams and Zoom, hybrid collaboration is becoming the norm—but it's also introducing new headaches for IT departments. In this engaging interview, Martello's Randah McKinnie walks us through the capabilities of Vantage DX, a powerful monitoring and diagnostics solution purpose-built for multi-platform collaboration environments.Discover how Vantage DX empowers IT teams to:Monitor Teams and Zoom from a single interface—no more juggling admin consoles or mismatched metrics.Proactively troubleshoot with "x-ray vision" into your network, identifying issues before users are affected.Streamline IT operations by reducing training complexity and consolidating toolsets.Deliver exceptional digital experiences through custom alerts, deep diagnostics, and unified reporting.Whether you're a service provider or an enterprise IT leader, this conversation is packed with insights to help you simplify support and enhance collaboration.Next Steps:

In this episode of UC Today, host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market. As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don't want to miss.What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs? In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.

 In this exclusive episode of UC Today, David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company's evolving cloud communications strategy.Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that's helping businesses modernize—without sacrificing the support they need. Whether you're navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear.TTx has spent decades helping businesses stay connected—and they're not slowing down. In this candid conversation, Aaron Clark shares how Intermedia's white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

With muffled calls and garbled AI transcripts, poor audio can be very frustrating. That's why this conversation matters. In today's AI-powered workplace, voice clarity isn't optional—it's business critical.In this session, Rob Scott speaks with Tim Banting (Today Digital) and Doug Jones (AT&T) to uncover the hidden cost of bad calls. While enterprises race to deploy tools like Copilot, chatbots, and AI meeting assistants, a silent killer is eroding ROI: poor voice quality.- Why AI depends on crystal-clear voice as its “data fuel”- How poor audio leads to hallucinations, compliance risks & lost deals- AT&T's approach to prioritizing voice across global networks- Why CIOs must treat voice as a strategic asset, not a legacy concern

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape.Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including:- The growing importance of AI and AI orchestration- The continued demand for simplicity and integrated platforms- The rise of Omni-channel experiences- The critical role of trust, security, and compliance- The evolution of partner and operating modelsDiscover how 8x8 is innovating to meet these challenges and empower businesses to deliver exceptional customer experiences.

Legacy tech is out. AI-powered cloud is in. Here's how Intermedia is helping service providers catch up—and win big.In this exclusive UC Today interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space. As AI and platform migration collide with legacy infrastructure, Mark lays out what's really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap.The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt? In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.

In this special AI & Copilot Month session, David Dungay from UC Today sits down with Leo Boulton, Head of Product & Solutions and Industry Marketing at Zoom, to dive deep into the game-changing world of Agentic AI. With the recent evolution of Zoom AI Companion into a proactive, intelligent assistant, the stakes for workplace automation have never been higher.What does this mean for businesses looking to scale efficiency, streamline workflows, and customize AI for their unique needs? Find out as we unpack the opportunities, risks, and real-world impact of AI-driven transformation.

Traditionally seen as one of the most frustrating and time-consuming parts of any UCaaS or CCaaS migration, number porting can slow down even the best-planned IT projects. In this insightful discussion, Kieran and Rich explore how Gamma UCX is streamlining the process with a flexible, self-serve model that empowers enterprise IT teams across Europe.Number porting has long been a pain point for IT leaders managing complex UC migrations — but Gamma UCX is changing that. In this engaging conversation, Kieran and Rich unpack how automation, control, and visibility are transforming enterprise communications.

In this UC Today interview, host Kieran Devlin sits down with Michal Podoski, SVP of Product Management at Akixi, to unpack one of the biggest opportunities in the UC and managed services space: customer experience. As pricing pressure mounts and hyperscalers level the playing field, MSPs and system integrators need new ways to stand out. Podoski explains why CX-driven strategies and value-added services can be game-changers in avoiding the dreaded "race to the bottom."How can MSPs and system integrators redefine their role in a market dominated by Teams, Webex, and Zoom? According to Akixi's Michal Podoski, the answer lies in moving beyond dial tone and connectivity into becoming trusted advisors who deliver measurable customer experience improvements.In this conversation, Michal and Kieran explore:Why CX is still an untapped differentiator for MSPs and how it can create long-term competitive advantage.The rise of informal contact centres within Teams and Webex, and why analytics are key to managing them effectively.How value-added services and CRM integration help MSPs build new revenue streams and cement trusted advisor status.Why ongoing insight and data-led coaching are essential to prove CX impact and avoid commoditisation.For MSPs, the takeaway is clear: success in the next wave of UC isn't about selling telephony—it's about delivering outcomes.

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today's Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it's now a foundational layer of modern workplace strategy.In this insightful interview, Brad Hintze shares how AV is transforming from a background support tool into a strategic enabler of hybrid collaboration, culture, and business continuity. As enterprises invest in smarter, more scalable meeting spaces, the conversation turns to the real forces shaping AV in 2025: rising user expectations, seamless AI-powered experiences, and the growing need for infrastructure that can evolve over time.Brad and Kieran discuss:- Why AV now sits at the heart of workplace design and digital employee experience- The importance of building integrated, scalable ecosystems for consistent, invisible AV- How Crestron's One Beyond 2.0 firmware update brings broadcast-level video intelligence to meeting rooms- The role of automation, smart spaces, and high-quality AV in enabling AI features like Copilot and Zoom AI- Why enterprises must treat AV as long-term infrastructure—not a short-term fix

Cloud migration isn't just a buzzword—it's the defining challenge and opportunity for today's enterprise telephony leaders. In this UC Today session, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to explore how VOSS Discover helps global enterprises transform their PBX to cloud transition while unlocking real financial and operational gains.Drawing on a real case study of a 100,000+ employee multinational, Tim reveals how automation, right-sizing, and hybrid models can accelerate a Microsoft Teams Phone migration without disruption. From auditing legacy PBX estates to cutting 20–30% of ongoing OPEX, this session proves that Unified Communications modernization isn't just possible—it's powerful.

In this UC Today interview, host Kieran Devlin sits down with Brad Hintze, VP of Global Marketing at Crestron, to unpack the company's vision for the future of unified communications and workplace technology. From Crestron's 50-year legacy to its latest breakthroughs in intelligent video and wireless collaboration, Brad reveals how Crestron is helping enterprises, universities, and government agencies scale content, collaboration, and control across their environments.Crestron has been at the heart of workplace technology for decades—but what does its future look like in an era defined by hybrid work, AI, and global scale? Brad Hintze joins Kieran Devlin for an in-depth discussion on how Crestron is evolving its solutions, culture, and partnerships to meet the needs of today's enterprise customers.Watch now to hear:How Crestron's culture of passion and innovation shapes product development and customer engagement.Why solutions like AirMedia, AutomateVX, 1Beyond, and NVX are leading the way in wireless collaboration, intelligent video, and AV-over-IP.How Crestron empowers partners and customers with its “true blue” go-to-market strategy, FlexCare support, and hands-on training.What trends are dominating customer conversations today, from AI adoption to refresh cycles and scaling hybrid collaboration.Next Steps:To dive deeper into Crestron's portfolio and explore how its technologies can transform your workplace, visit Crestron's websiteSubscribe to UC Today for more interviews with leaders shaping the UC and collaboration landscape.

In this episode of the UC Big News Show, host Kieran Devlin is joined by industry analysts Craig Durr, Melody Brue, and Evan Kirstel to dissect some of the most talked-about developments in collaboration and workplace tech. From Zoom's evolving AI ambitions to Salesforce's controversial layoffs, frontline communication gaps, and Cisco's showpiece Austin office, this episode explores the intersection of innovation, strategy, and corporate responsibility.What does Zoomtopia 2025 really tell us about the future of AI in collaboration? Can Salesforce balance its bold AI pivot with its people-first responsibilities? And why are frontline workers still feeling left behind in 2025? Our panel of experts tackles these questions head-on, with plenty of sharp takes and industry insight.Highlights include:Zoomtopia 2025: Did Zoom deliver game-changing AI, or just polish the edges of its platform? The crew debates “agentic AI,” avatars, and what it means for end users.Salesforce & AI layoffs: With 4,000 jobs cut, is Salesforce leading the AI-first workforce revolution—or creating a PR nightmare?Workvivo frontline report: Why half of frontline workers can't even name their CEO, and what it says about culture, engagement, and retention.Cisco's Austin office: More than just free cookies—did Cisco succeed in building the collaborative workspace of the future?This is a must-watch for IT leaders, decision-makers, and anyone curious about how AI, collaboration tools, and workplace culture are reshaping the modern enterprise.Next Steps:

 Hybrid communications aren't just about keeping up, they're about staying ahead. In today's world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.You'll discover:How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.If you're a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what's next.Watch now to learn how Mitel is helping organizations like yours move forward with confidence. 

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia's Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.AI isn't just a buzzword—it's reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel shares how LDI is using Intermedia's AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.Watch the full video to discover:Partner-first strategies: Why Intermedia's business model empowers partners like LDI to lead with customer experience.AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.Next Steps:If you're a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia's partner resources to learn how you can bring measurable CX improvements to your customers.

Watch on YouTube.In this edition of UC Big News, host Kieran Devlin is joined by leading UC analysts Zeus Kerravala and Blair Pleasant to unpack three headline-grabbing stories shaking up the collaboration world. First up, the team shares takeaways from Zoom Perspectives, where Zoom's vision of an AI-powered “Workplace” was more compelling than ever. Then they turn to the reported rift between Microsoft and OpenAI, and what it signals for enterprise AI partnerships. Finally, things get slightly more surreal with a discussion of Microsoft Teams meetings being enabled in Mercedes-Benz vehicles — and whether that's a productivity win or just a corporate boundary too far.Enterprise AI and collaboration took a weird and wonderful turn this week — and UC Big News is here for all of it. The trio takes stock of what's real, what's hype, and what IT leaders should watch closely.Here's what you'll learn in this episode:Zoom's AI Work Platform evolves — With live agent copilots and better cross-surface integration, Zoom's once-vague AI story is turning into a practical, productised vision for modern work.Microsoft and OpenAI tensions rise — Reports suggest growing disagreements over product direction and control. Blair and Zeus explore why betting everything on one AI partner could create long-term risks.Teams in your car? — Mercedes-Benz drivers can now take Microsoft Teams calls on the road. The panel asks: is this a helpful innovation for field workers, or a work/life balance killer on wheels?Next Steps:Still undecided about Teams in cars? Share your hot take in the comments.Curious about Zoom's evolving AI platform? We'll have more deep dives coming soon.Subscribe to UC Big News for sharp analysis and strong opinions on the future of enterprise comms.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

 Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights.In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you're interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.The differences in New Era's mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.How the company fosters a transparent, collaborative culture that embraces feedback and continuous adaptation to stay competitive.

 Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging.With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications. The discussion covers:The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.The severe legal, compliance, and reputational consequences of failing to secure messaging channels.

In this episode, host Kieran Devlin sits down with Chris Miller, Vice President of Technology and Solutions at Pacific Office Automation (POA), to explore how auto dealerships are transforming their communications strategies.Chris shares front-line insights into the sector's unique challenges—from outdated tech to rising customer expectations—and how unified communications solutions from Intermedia are helping dealerships boost responsiveness, improve internal efficiency, and gain powerful analytics-driven insights.If you're in a tech decision-making role or serve the auto retail space, this is a must-watch conversation on turning communication from a headache into a competitive edge. Key takeaways include:The shift from outdated on-prem phone systems to cloud-based UCaaS for real-time communication and agility.How Intermedia's seamless integration with tools like Microsoft Teams supports dealership workflows and boosts adoption.The critical importance of ease of use, mobile access, and simplified deployment for IT-strapped dealership operations.Why AI and advanced analytics will drive the next wave of communication innovation in auto retail.

Watch on YouTube.In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world.The team unpacks Mitel's return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco's new enterprise-focused vision for Webex, fresh from Cisco Live 2025.Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch. Three seismic updates, one expert panel, here's what you'll learn in this episode:Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco's best Webex strategy yet.Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco's security-first focus can win back market momentum.Next Steps: ✅ Subscribe to UC Big News for sharp, unscripted insights on UC, CX, and collaboration.

In this interview, host Kieran Devlin sits down with Will Morey, Managing Director of Channel at Gamma, to explore the thinking behind Gamma Edge — a comprehensive new partner initiative designed to give resellers a competitive edge in today's challenging market.With macroeconomic pressures, increased focus on voice security, and the growing demand for AI-powered solutions, Gamma Edge responds with a strategy rooted in listening, alignment, and tailored support. Whether you're a partner looking to scale, attract investment, or strengthen profitability, this is a must-watch conversation on the future of channel enablement.Gamma's new partner programme — Edge — is more than just a set of perks. It's a business growth engine. In this candid interview, Will Morey walks us through how Gamma is responding to real-world partner feedback to deliver meaningful support, practical incentives, and long-term alignment. Key takeaways include:Partner Pulse: A co-planned growth journey, backed by data-driven insights tailored to each reseller's business goals.Velocity Rebates: A generous, growth-linked rebate scheme that rewards cross-portfolio engagement and reinvests directly in partner businesses.Gamma Elements: A flexible toolkit of UCaaS, mobile, connectivity, cybersecurity, and IoT services, designed to suit each customer and partner use case.Boosts & MyGreat: Inclusive UCaaS call minutes, aggressive connectivity pricing, and a hands-on migration program that takes the operational headache off partners' plates.Morey makes one thing clear: this isn't about pushing product — it's about empowering partners to realise their ambitions, with Gamma playing a trusted, enabling role every step of the way.

In this episode of UC Today, host Rob Scott sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to tackle one of the most urgent and overlooked risks in Unified Communications today: voice compliance.As enterprises migrate from legacy PBX systems to cloud-first platforms like Microsoft Teams Phone and Zoom Phone, many are leaving a dangerous gap in their compliance stack. Voice is no longer isolated — it's deeply integrated with chat, video, AI tools, and screen sharing — yet many compliance strategies are still built for a siloed world.Why watch this? Because as AI transforms UC platforms and vendors roll out new features at lightning speed, knowing how to govern all forms of communication data — including voice — is critical to avoid regulatory risks and future-proof your organization.Key discussion points include:Why voice compliance continues to lag behind messaging and video — and why that's a risk.The top challenges enterprises face when migrating voice to cloud platforms like Teams & Zoom.How to ensure consistent compliance across hybrid UC environments with multiple voice channels.How Theta Lake's solutions enable real-time risk detection and flexible archiving for voice, chat, video, and AI-generated content.Practical advice for IT and compliance leaders preparing for AI-driven voice features and virtual agents.Next Steps: If your organization is modernizing its UC stack or exploring AI-powered communication features, now is the time to review your compliance readiness. Explore how Theta Lake can help you bridge the gap and stay ahead of regulatory demands.

Watch on YouTube.In this must-watch episode of UC Today, host Kieran Devlin sits down with renowned analyst Dave Michels of TalkingPointz to dive into the headline insights from the May Insider Report.With Kieran making his video series debut and Dave bringing his signature wit and industry expertise, the two unpack a turbulent moment in tech—from AI's disruptive trajectory to Big Tech's regulatory headaches. If you care about the future of work, search, or enterprise communication platforms, this conversation delivers unmissable clarity—and a few laughs along the way.From AI's creeping impact on jobs to the shifting sands of online search, this video covers the most pressing narratives in enterprise tech. Dave Michels joins UC Today's Kieran Devlin to unpack his latest TalkingPointz Insider Report, revealing what matters—and why.Key Highlights Include:AI's Efficiency Paradox: Why tools like Copilot and Gemini are driving productivity—but not yet replacing jobs—and why that balance might not last.Mary Meeker's 340-Slide AI Bombshell: What stood out most in the queen of the internet's long-awaited return to trend analysis.The Slow Death of Google Search: How AI is cannibalizing search queries—and why that's dangerous for publishers and digital marketing.Microsoft vs. the EU: What's really behind the Teams-M365 unbundling saga, and why Microsoft's fix may not fly with regulators.Whether you're a tech strategist, analyst, or curious end-user, Dave's insights help make sense of a rapidly evolving landscape.Next Steps:Subscribe to TalkingPointz for exclusive deep dives and future Insider Reports.Follow UC Today for the latest updates on enterprise communications and collaboration.Drop a comment—do you think AI is a productivity boost or job threat?Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our LinkedIn Community Group.

Join Kristian McCann for an insightful conversation with Ryan Zoehner, CEO of Algo, as he reveals how his company is tackling one of UC's biggest challenges: integration with your AV technology.With over 55 years of innovation behind them, Algo has positioned itself as the critical bridge between legacy systems and modern UC infrastructure. Zoehner shares how his team's education-first approach is helping partners and customers navigate the complex landscape of IP endpoint deployment, empowering frontline companies to gain control of their enterprise communications strategy.Discover how Algo is transforming the UC landscape by focusing on what others overlook—the final mile of UC migration. Key insights from this conversation:Why Algo targets end-user organizations directly rather than competing solely on channel partnershipsHow Algo's products seamlessly connect with existing UC platforms without disrupting current workflowsThe company's unique approach to building partner expertise through comprehensive training and support AIHow AI is reshaping communication endpoints and creating new opportunities for frontline connectivityWhy the "final mile" represents the biggest untapped opportunity in unified communicationsAlgo's 55+ year heritage positions them uniquely to solve these challenges

Join UC Today's Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it.Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. Gutzeit pulls back the curtain on LeapXpert's mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security.Discover how LeapXpert's unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements. Key highlights include:LeapXpert's strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.The pivotal role of AI in driving communication intelligence and actionable insights.How LeapXpert's company culture fuels innovation and rapid response to customer needs.

 UC Today's David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era Technology, to unpack what modern businesses are getting wrong—and right—about workplace transformation.With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.The future of the office isn't about gimmicks or grand overhauls—it's about thoughtful, human-centered transformation.In this candid conversation, Robyn challenges traditional thinking and outlines New Era's playbook for building smarter, more agile workplaces.Why the “big bang” digital overhaul often fails — and how to replace it with a step-by-step, ROI-driven approach.Three transformation pillars — infrastructure, operations, and experience — and how to start small in each.How smart building tech and collaboration tools feed both ESG goals and employee experience.AI isn't a magic wand — learn how New Era helps clients like Indiana University use Co-Pilot to drive real business outcomes.

UC Today's David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company's evolving cloud communications strategy.Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that's helping businesses modernize—without sacrificing the support they need. Whether you're navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear. TTx has spent decades helping businesses stay connected—and they're not slowing down.In this candid conversation, Aaron Clark shares how Intermedia's white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.Why white-labeling with Intermedia just works.How Intermedia's Teams integration crushes “Microsoft tax” and app overload.Real strategies for migrating 20,000+ on-prem endpoints to modern cloud.What's next: contact center AI, intelligent analytics, and cross-platform visibility TTX's model isn't just about tech—it's about delivering seamless customer experiences and maintaining healthy margins. If you're a service provider or MSP looking to scale cloud communications without losing your identity, this one's for you.

Watch on YouTube.On this episode of the UC Big News Show, host Kieran Devlin is joined by an expert-packed panel including Jon Arnold, Blair Pleasant, Craig Durr, Evan Kirstel, Mel Brue, and newcomer Derrick Kelly, Vice President of Solutions Enablement at AVI-SPL. The panel tackles the shifting tides of the SaaS and UCaaS landscape in 2025, questioning whether we've hit a saturation point, and whether AI is living up to the immense hype, and what Microsoft's layoffs might mean for both the business's strategy and the future of the jobs market.Is the SaaS market in decline, or just evolving? And is AI revolutionising the workplace - or just overpromising? In this wide-ranging and insightful discussion, industry leaders explore:Why UCaaS growth is flattening, while CCaaS continues to outperform—and what that means for vendors like Zoom, Cisco, RingCentral, and NICE.The growing backlash against SaaS sprawl and why CIOs are prioritising vendor consolidation and tighter spend controls.A reality check on AI adoption: hype vs. genuine enterprise deployments, especially in smaller businesses and government.Why successful AI integration demands strategy, guardrails, and realistic expectations—plus cautionary tales of botched implementations.This candid debate shines a light on the challenges and opportunities facing unified communications and enterprise tech in 2025.Watch the full video to hear how leaders like Blair Pleasant and Jon Arnold are advising clients on navigating the AI hype cycle.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this episode, host David Dungay sits down with Will Morey, Director of Channel at Gamma, to go behind the scenes of one of the UK's most influential channel-first businesses.From his personal journey to Gamma's evolving product stack and growth into a FTSE-listed giant, Will unpacks the market's biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one's unmissable.What happens when a channel veteran with 30 years in tech takes the reins at one of the UK's most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.In this deep dive, Will shares Gamma's roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.From PBX to UC and beyond – How Gamma's portfolio helps partners address every customer from 1 to 500+ users.Channel-first by design – Why Gamma's ecosystem, go-to-market strategy, and startup mentality still sets it apart.AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.Reseller relevance – Will's bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.

In this episode of UC Today, host David Dungay sits down with Micah Singer, CEO of Kurmi Software, to unpack the ever-growing complexity of Unified Communications (UC) in the enterprise space. With 25 years in the industry and a track record of scaling telecom platforms, Micah shares his insights into why the future of UC isn't just about innovation—it's about managing the sprawl with smart, scalable software. If you're in IT, enterprise communications, or managing thousands of users, this is one you can't afford to skip.Enterprise UC used to be simple. Not anymore. Between cloud migration, hybrid work demands, and sprawling tool stacks, UC leaders are drowning in complexity. That's where Kurmi comes in—and in this exclusive interview, CEO Micah Singer pulls back the curtain.

In this insightful conversation, UC Today's Kristian McCann speaks with Meg Madison, SR VP and Chief Human Resources Officer at Shure, about the transformative power of human-centric design in modern AV technology.Madison shares valuable perspectives on how prioritizing employee experience in collaboration tools can drive business success, particularly in today's evolving hybrid work environments. This discussion reveals why technology decisions should start with human needs rather than technical specifications.Key discussion points:The critical importance of high-quality audio and video in facilitating meaningful communication, especially in hybrid environments where clarity directly impacts participant engagement.How artificial intelligence serves as an enabler rather than a replacement for human collaboration, taking over mundane tasks to enhance productivity and focus.Why collaboration technology must integrate seamlessly with physical spaces to create intuitive, frictionless experiences that employees actually want to use.

In this insightful edition of UC Today, host David Dungay is joined by Jonathan McCormick, COO of Intermedia, for an in-depth conversation about Intermedia's roadmap and its vision for the future of communications.Jonathan shares his impressive career journey from help desk to COO, his passion for empowering partners, and why AI is reshaping business conversations. From legacy migrations to the intelligent cloud and generative AI, this is a session packed with practical insights and strategic perspectives for partners, SMBs, and UC leaders.What's driving Intermedia's global growth and ongoing innovation? Join David and Jonathan as they dive into Intermedia's mission, vision, and roadmap to reshape business communications.Partner-First Model: Learn how Intermedia's CORE, Advisor, and Co-op partner models offer flexibility and local customer support unlike any other UC provider.AI-Powered Communications: Discover how AI is being embedded into Intermedia's products to boost productivity, automate customer interactions, and transform the end-user experienceMoving Prem to Cloud: Jonathan discusses the vast untapped opportunity in helping businesses migrate from legacy systems to the cloud—and why this is still the #1 priority.Culture + Innovation: Explore Intermedia's award-winning service culture, global reach, and commitment to continuous improvement with partners and customers at the core.

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today.Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.Key Points:Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunitiesThe Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systemsAI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organizationFrictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflowsWatch to discover how your company can transform this data crisis into a competitive advantage.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.With U.S. laws like Kari's Law, Ray Baum's Act, and Alyssa's Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado's Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls.Whether you're in IT, compliance, or enterprise safety, this is a must-watch. How do enterprises ensure they're not just compliant with complex 911 regulations but genuinely prepared to protect their people?In this insightful panel discussion, Intrado's experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.Key Takeaways:Understanding Compliance: Learn how Intrado's ERS supports federal laws like Kari's Law and Ray Baum's Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile usersBeyond Compliance: Discover how Intrado's Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systemsAdaptability Across Industries: See how Intrado's solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individuallyFuture of Safety Tech: Gain insight into how Alyssa's Law is shaping broader workplace safety policies across the U.S., and what it means for your organization

In this episode, UC Today host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market.As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don't want to miss. What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs?In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.Tapping into untapped UC potential – Why the unified communications market isn't saturated, and how SIPPIO helps partners find “white space” opportunities with customers who already have platform licenses but no calling planA smarter go-to-market strategy – From vertical-specific campaigns to demand-gen kits, SIPPIO gives partners ready-made tools they can brand and deploy instantlyThe SIPPIO Partner Exchange advantage – Learn how this marketplace expands reseller access to Operator Connect, shortens the sales cycle, and connects customers with the right partners based on location and specializationSales velocity meets e-commerce – Discover how the SIPPIO Store gives partners a customizable online storefront to accelerate quoting and streamline UC sales with automation 

Watch on YouTube.In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC's report showing Microsoft's UC&C dominance and dissect what Avaya's new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft's vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya's next-gen platform, this is a deep dive into the trends shaping tomorrow's workplace.Key discussion points:Microsoft's Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.IDC's UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.Avaya's Infinity platform sparks debate around innovation, integration, and the brand's next chapter.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape.Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including:The growing importance of AI and AI orchestrationThe continued demand for simplicity and integrated platformsThe rise of Omni-channel experiencesThe critical role of trust, security, and complianceThe evolution of partner and operating modelsDiscover how 8x8 is innovating to meet these challenges and empower businesses to deliver exceptional customer experiences.

 In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia, about how Service Providers can enhance their Microsoft Teams offerings.They explore the challenges of delivering a seamless Operator Connect experience, strategies for differentiating Teams services in a competitive market, and how to avoid the "commodity trap" by developing higher-value propositions. 

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today's organizations and how Martello's Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom to stay connected. But what happens when things go wrong in these mission-critical environments? Randah shares how Martello is delivering much-needed clarity, control, and consistency for IT teams managing collaboration across platforms.With 62% of organizations now using both Teams and Zoom, hybrid collaboration is becoming the norm—but it's also introducing new headaches for IT departments. In this engaging interview, Martello's Randah McKinnie walks us through the capabilities of Vantage DX, a powerful monitoring and diagnostics solution purpose-built for multi-platform collaboration environments.Discover how Vantage DX empowers IT teams to:Monitor Teams and Zoom from a single interface—no more juggling admin consoles or mismatched metrics.Proactively troubleshoot with "x-ray vision" into your network, identifying issues before users are affected.Streamline IT operations by reducing training complexity and consolidating toolsets.Deliver exceptional digital experiences through custom alerts, deep diagnostics, and unified reporting.Whether you're a service provider or an enterprise IT leader, this conversation is packed with insights to help you simplify support and enhance collaboration.Next Steps:

Watch on YouTube.UC Today Journalist Kristian McCann sat down with Josh Blalock, Chief Evangelist at Jabra to break down key insights from Comms VNext 2025.In this exclusive interview, Josh Blalock revealed main themes of the conference, and key insights gained from it, including:Industry discussions on AI's evolving capabilities on Microsoft TeamsThe interest in governance strategies addressing security concerns in hybrid work environmentsHow attendees and hosts explored the intricacies on managing complex deploymentsThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration—from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI OverdriveFrom turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet DisruptionWith new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's VisionScreen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff TurbulenceLogitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this exclusive interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space.As AI and platform migration collide with legacy infrastructure, Mark lays out what's really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap. The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt?In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.Key topics include:Why AI is becoming the new battleground—and legacy systems just won't cut itHow Intermedia is helping service providers shift from CAPEX-heavy models to agile OPEX frameworksWhat it *really* takes to compete with hyperscalers by building value-added, trusted servicesHow Intermedia empowers partners with go-to-market tools, white-labeled campaigns, and AI-powered solutions that are ready to launch

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company's game-changing partnership with Intermedia.With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you're looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationshipsMicrosoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutionsAI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiencyCustomer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

In this exclusive interview, Rob Scott, Publisher, UC Today sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to break down the compliance challenges and opportunities for organizations using Zoom's ecosystem—including Zoom Meetings, Zoom Phone, Workvivo, and AI-powered collaboration tools.With AI-driven productivity tools like Zoom AI Companion rapidly transforming workplace communication, compliance leaders must adapt to ensure governance, security, and regulatory alignment.Key discussion points:The biggest compliance risks in Zoom's ecosystem todayHow AI-generated content (including AI Companion) impacts complianceWorkvivo's compliance implications for social-style enterprise engagementReal-world examples of how Theta Lake prevents compliance disastersThe regulatory crackdown on AI, digital communications, and what's at stakeRed flags that should make every CIO, IT leader, and compliance officer rethink their Zoom governance strategyTheta Lake is the compliance powerhouse behind Zoom's Compliance Manager (ZCM), ensuring enterprises can fully embrace Zoom's innovation while meeting the strictest security and regulatory requirements.

 In this in-depth UC Today interview, host Kristian McCann sits down with Sam Sabet, Chief Technology Officer at Shure, to explore how Shure is innovating audio technology and shaping the future of communication solutions.Discover how Shure's century-long expertise is driving technological advancements in audio, from professional sound systems to enterprise communication tools. If you're looking for expert insights into audio innovation and technology strategies, this conversation is a must-watch.In this engaging discussion, Shure CTO Sam Sabet shares the company's remarkable journey, technological innovations, and market strategies that have defined its success over 100 years. From customer-centric design to AI-driven enhancements, this interview unpacks key industry trends and challenges in audio technology.Key Topics Discussed:Shure's 100-Year Legacy – How the company has transformed audio technology across industries.Technology Innovation – Insights into Shure's approach to product development and user experience.AI and Future Technologies – How artificial intelligence is shaping Shure's innovation strategy.Hybrid Workspace Solutions – Addressing communication challenges in modern work environments.Global Impact – Shure's presence and influence across 120 countries. 

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya's strategic pivot, the conversation gets deep into industry consolidation, AI's growing influence, and the future of unified communications.Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.Main Description:AWS Chime's Demise & UC ConsolidationIs UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?Avaya's Controversial Contact Center ExitAvaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.RingCentral's AI Play & CX EvolutionWith AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?MWC, Cavell Summit & Enterprise Connect: What to ExpectThe biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this exclusive UC Today interview, David Dungay sits down with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, to explore the evolution of enterprise collaboration, AI's game-changing role, and the future of global connectivity.With 16 years of industry experience, Vivek has witnessed firsthand the rapid transformation from traditional telephony to AI-powered, cloud-first communication solutions. In this deep dive, he shares insights into Tata Communications' global presence, innovative approach to UCaaS, and how enterprises can leverage AI to enhance collaboration while managing costs effectively.If you're looking for expert insights into the future of workplace collaboration, this is a must-watch!The digital workplace is evolving fast, and Tata Communications is leading the way.In this engaging conversation, Vivek Kar discusses how enterprises can maximize efficiency, reduce costs, and embrace AI-driven collaboration while ensuring global compliance and security.Key Takeaways:AI as the Future of Collaboration – How AI-driven tools like real-time translation, automated meeting summaries, and intelligent assistants are transforming communication.The Power of a Unified Global Experience – Why multinational enterprises need consistent, seamless connectivity across regions.Budget & Technology Balance – How Tata Communications helps businesses maximize ROI on digital transformation projects without overspending.What's Next? – The shift towards integrated CPaaS, UCaaS, and contact center solutions on a single pane of glass.Tata Communications operates in over 190 countries, providing a one-stop-shop for global enterprise communication. Whether you're an IT leader, a CIO, or a UC strategist, this discussion is packed with action...

Join UC Today's Kieran Devlin as he sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore the evolving landscape of cloud communications.With enterprises shifting towards integrated communication platforms like Microsoft Teams and Zoom, resellers and service providers must adapt to stay competitive. This discussion uncovers the strategies and insights that can drive success in 2025 and beyond.How can UC resellers and service providers thrive in an increasingly cloud-driven world? In this insightful conversation, Steve Forcum breaks down the industry's biggest trends and what it means for the channel. Key discussion points:Shifting Market Dynamics: How the industry is consolidating into major platforms like Teams and Zoom, and why resellers should focus on the down-market opportunity.Cost Savings & Productivity Gains: How organizations leveraging Teams Phone or Zoom Phone can reduce TCO by nearly 40% while streamlining operations.AI-Driven Innovation: The role of generative AI in enhancing cloud communication tools with features like automated call summaries and post-call coaching.Operator Connect Marketplace: Challenges and opportunities for service providers looking to enter, and how automation is key to profitability.Learn more about the benefits of migrating to Teams Phone or Zoom Phone for your business. Visit SIPPIO to discover how their technology simplifies UC integration.

In this engaging video interview, Susie Harrison, Head of Content, UC Today, sits down with Tyler Troutman, Global Strategic Market Development at Shure, to explore the critical role of flawless audio and security in Microsoft Teams Rooms. As hybrid meetings become the norm, ensuring audio equity is essential to maintaining engagement and inclusivity for all participants, whether they are in the room or joining remotely.The discussion highlights Shure's latest Microsoft Teams Room solution, designed to deliver high-quality, secure audio that meets the evolving demands of AI-driven collaboration. Troutman shares insights on how AI is reshaping the expectations for meeting audio, pushing the need for advanced noise management, voice clarity, and seamless integration with Teams.IT decision-makers and teams are also top of mind in this conversation, as the duo delves into the key features that organizations require from Microsoft Teams Room kits. From security considerations to ease of deployment, the interview provides valuable takeaways for businesses looking to enhance their meeting environments.Whether you're an IT leader, AV professional, or simply interested in the future of workplace communication, this session offers a compelling look at how innovative audio solutions are shaping the future of hybrid collaboration.