UC Today - Out Loud

In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake, to explore what's becoming one of the biggest emerging risks in financial services: AI governance failure.Theta Lake's recent research, based on insights from 500 financial institutions, shows a concerning paradox: while AI promises massive productivity gains, most firms are flying blind when it comes to monitoring AI-generated communications, making them vulnerable to compliance breaches, data leakage, and regulatory scrutiny.Stacey brings her former-regulator perspective to discuss what firms are getting wrong, how "AI comms" are redefining risk, and why unmonitored employee-AI interactions are a ticking time bomb.Key Takeaways from the Conversation:The rise of “AI comms”: New categories of interaction demand new compliance strategies.The visibility crisis: 67% of firms admit their staff are likely using unmonitored channels.Tech fragmentation: The average firm uses 3+ vendors—creating data silos and record-keeping chaos.What real AI governance looks like: From ISO 42001 certification to unified oversight across modalities.Whether you're a CIO, compliance officer, or simply navigating AI adoption in a regulated space, this discussion highlights how to move beyond foundational guardrails to true governance.Next Steps:Ready to take control of your AI communications? Visit thetalake.com for guidance on your compliance journey

Is your enterprise struggling with E911 compliance across multiple UC platforms?

Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights. In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you're interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:- Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.- How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.- The differences in New Era's mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.- How the company fosters a transparent, collaborative culture that embraces feedback and continuous adaptation to stay competitive.Discover how New Era can help your business manage its service and reach a new level of excellence: https://www.neweratech.com/uk/

Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers. With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities of managing agent onboarding, offboarding, and ongoing administration in today's fast-paced contact center environments are increasingly complex. Quang Le shares how Kurmi's centralized, automated approach - highlighted through its Genesys integration - helps organizations reduce errors, improve compliance, and stay agile during peak seasons.Key discussion points include:

As hybrid work becomes the norm, enterprises face new challenges around collaboration, platform integration, and user experience. In this exclusive interview, Tata Communications' Vivek Kar explores what it takes to build flexible, secure, and scalable communication environments that support diverse user needs.Key discussion points include:Why multi-platform UC support is now a business-critical capability – from mergers to legacy systems, find out what's driving platform diversity.The role of user self-service in scaling communications globally – discover how decentralization empowers IT and improves adoption.Balancing vendor consolidation with best-of-breed agility – Vivek breaks down the real-world trade-offs.The future of managed services in UC – beyond basic support, into orchestration, AI-driven insights, and unified governance.Packed with expert insights, real-world examples, and a vision for what's next, this episode is a must-watch for IT leaders, CIOs, and enterprise collaboration professionals.

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel's return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco's new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC). As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees.With decades of experience at the heart of UC transformation, Bill Dellara shares practical insights into why the UC+CC revolution is no longer optional—and how VOSS is uniquely positioned to lead the charge. From overcoming the fear of change to deploying AI-powered experiences, this session is rich in strategy and real-world takeaways.

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging. With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications. The discussion covers:The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.The severe legal, compliance, and reputational consequences of failing to secure messaging channels.Discover the solutions available for building a secure, compliant messaging ecosystem by visiting LeapXpert's website: https://www.leapxpert.com/

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today's Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it's now a foundational layer of modern workplace strategy.In this insightful interview, Brad Hintze shares how AV is transforming from a background support tool into a strategic enabler of hybrid collaboration, culture, and business continuity. As enterprises invest in smarter, more scalable meeting spaces, the conversation turns to the real forces shaping AV in 2025: rising user expectations, seamless AI-powered experiences, and the growing need for infrastructure that can evolve over time.Brad and Kieran discuss:Why AV now sits at the heart of workplace design and digital employee experienceThe importance of building integrated, scalable ecosystems for consistent, invisible AVHow Crestron's One Beyond 2.0 firmware update brings broadcast-level video intelligence to meeting roomsThe role of automation, smart spaces, and high-quality AV in enabling AI features like Copilot and Zoom AIWhy enterprises must treat AV as long-term infrastructure—not a short-term fixIf you're an IT or AV leader shaping hybrid work strategies, this video is packed with practical insight and forward-looking perspectives. Watch now to learn how Crestron is helping organisations unlock the full potential of their spaces through smarter AV.

In this UC Today interview, Christopher Kerry sits down with Steve Forham, Marketing & Channel Chief at Cypio, to unpack the latest in Unified Communications — from Microsoft Teams, Zoom, and Cisco Webex, to AI-driven innovation transforming the hybrid workplace.

How Theta Lake is Redefining AI Governance for Enterprise Collaboration PlatformsWhat does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn't just a story about product innovation—it's a masterclass in how to enable AI safely and responsibly.Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

Hybrid communications aren't just about keeping up, they're about staying ahead. In today's world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.You'll discover:How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.If you're a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what's next.Watch now to learn how Mitel is helping organizations like yours move forward with confidence.

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron's Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.Key highlights:

In this UC Today interview, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, to discuss the evolving landscape of Operator Connect and what IT leaders need to know before 2026. Rubio, who has led CallTower's global expansion across 80 countries, offers a front-row view into how enterprises can optimise Microsoft Teams connectivity, integrate AI, and maintain compliance in complex, multi-region deployments. This is a must-watch for IT decision-makers preparing their UC strategy for the next wave of innovation.As Microsoft's Operator Connect ecosystem matures, IT leaders face mounting pressure to modernise telephony, maintain compliance, and prepare for AI-enhanced collaboration. In this insightful discussion, CallTower CRO William Rubio unpacks the evolution of Operator Connect—from its early days to its current enterprise-grade capabilities—and shares expert advice on how to make deployments seamless, measurable, and future-ready.Key talking points:The evolution of Microsoft voice: From Lync to Teams to Operator Connect—how CallTower became one of the first certified providers and what that means for reliability and performance.Beyond basic connectivity: Why managed services, integrations, and AI-driven insights separate leading Operator Connect partners from transactional providers.AI in UC and contact centres: How enterprises can start small, automate efficiently, and achieve real ROI through smart AI adoption.Global compliance and hybrid deployment: Practical advice for navigating multi-region rollouts, data sovereignty, and hybrid PBX-Teams environments.Next steps:Discover how CallTower can help your organisation transition to Operator Connect with confidence.

In this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco's AI ambitions to Microsoft's multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of work.AI is rewriting the rules of collaboration, and this episode explores how the biggest vendors are repositioning for the agentic era. Our panel of industry leaders unpack four major stories reshaping the UC landscape:Cisco at WebexOne 2025: The panel dissects Cisco's “One Cisco” strategy, the rise of AI Canvas, and how tighter integration across networking, security, and collaboration could redefine its platform advantage.Slack's Agentic OS: Dreamforce 2025 unveiled Slack's evolution beyond chat — into a unified, AI-driven workspace that could rival Microsoft's Copilot ecosystem.Microsoft's Claude Integration: What does Anthropic's partnership with Microsoft 365 mean for enterprise AI strategy, model diversity, and security? The experts weigh in.Zoom x Oracle: A new CX partnership signals Zoom's next big move into the contact center world — and raises new questions about multi-cloud resilience after the AWS outage.

With AI integrated into nearly every platform and hybrid work firmly established, it's crucial to cut through the noise and understand what truly drives value.Join Sara Barr, Learning and Development Director at Nuwave Communications, as she puts Rob Scott, Founder and Publisher of UC Today, in the hot seat for an unfiltered “UC Reality Check 2026.” This candid conversation reframes UC not just as a technology purchase, but as a critical driver for employee experience and business outcomes.In this video, you'll discover:AI: The New Vendor Lock-in? Rob Scott shares his insights on how AI can either genuinely enhance your platform or subtly trap you. Learn what questions buyers should be asking vendors about their AI stack and integration.Hybrid Work & Real Collaboration: Why are so many companies still struggling with hybrid work? We dive into what true collaboration looks like beyond endless video calls and where UC platforms should be showing up that they aren't.The Human Element: Explore the critical link between UC adoption, employee experience (EX), and talent retention. Discover why HR and IT collaboration is key for successful rollouts and how bad UC tech can become a “resignation trigger.”2026 Belongs to Smart Channel Partners: Get actionable advice for channel partners on how to differentiate, find new opportunities, and build vendor relationships that drive transformational value, not just transactional sales.The market is shifting from UCaaS to what we're calling UCaaS Plus, where value comes from the services, the AI, the analytics, the workflow integration, not just seats and licenses.Thanks for watching! Let's make 2026 the year we stop talking about UC like it's 2019.

In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE's flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service management demands, this is a must-watch.As the pace of UC evolution accelerates, carriers and partners are under pressure to manage sprawling multi-UC ecosystems efficiently. In this insightful conversation, Mark Bunnell explains how NUWAVE's iPilot is purpose-built to tackle the growing complexity of UC service delivery—streamlining processes, boosting ROI, and eliminating the need for massive dev teams.Here's what you'll learn:Why legacy UC service models can't keep up with the modern multi-platform reality.How iPilot delivers “one pane of glass” simplicity—even across Teams, Zoom, Webex, and SIP environments.The critical role of customer feedback in shaping NUWAVE's agile development cycle.How NUWAVE delivers ROI by giving away features like PBX migration tool Teleport, rather than charging extra.Next Steps:

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.

In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala. Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC's report showing Microsoft's UC&C dominance and dissect what Avaya's new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft's vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya's next-gen platform, this is a deep dive into the trends shaping tomorrow's workplace.

In this insightful UC Today interview, host David Dungay sits down with Robin Bunevich, Product Marketer at Zoom, to explore the next evolution of AI in the workplace: customizable agentic AI. With Zoom's AI Companion woven throughout its platform and a new custom AI Companion add-on just launched, Robin breaks down how businesses can not only adopt AI but make it their own. If you've been wondering how agentic AI fits into your organization — or how easy it is to tailor — this discussion is a must-watch.Agentic AI has moved beyond hype and is becoming a critical productivity tool — but to maximize its value, customization is key. Robin Bunevich shares Zoom's vision of flexible, accessible AI that can adapt to every business's language, workflows, and industry.In this conversation, Robin and David dive deep into:Why customization matters: From acronyms to workflows, AI performs better when it understands your organization's context.Low-code/no-code solutions: Discover Zoom AI Studio and how anyone can start customizing AI without technical skills.Solving niche use cases: See how healthcare providers are using clinical notes to shift focus from admin to patients.Getting started with AI: Why test groups, measurable use cases, and human oversight are essential when beginning your agentic AI journey.Whether you're new to AI or scaling its use, Robin offers expert advice on balancing automation with human ingenuity to drive meaningful outcomes.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.With U.S. laws like Kari's Law, Ray Baum's Act, and Alyssa's Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado's Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls. Whether you're in IT, compliance, or enterprise safety, this is a must-watch.How do enterprises ensure they're not just compliant with complex 911 regulations but genuinely prepared to protect their people?In this insightful panel discussion, Intrado's experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.Key Takeaways:- Understanding Compliance: Learn how Intrado's ERS supports federal laws like Kari's Law and Ray Baum's Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile users.- Beyond Compliance: Discover how Intrado's Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systems.- Adaptability Across Industries: See how Intrado's solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individually.- Future of Safety Tech: Gain insight into how Alyssa's Law is shaping broader workplace safety policies across the U.S., and what it means for your organization.Visit Intrado's website to explore how ERS and Safety Suite can support your organization's duty of care: https://www.intrado.com/#Compliance #Emergency #Intrado

UC Today's Kieran Devlin sits down with Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, to explore what Microsoft's new Unify certification really means for Teams-based contact centers. With a decade at AudioCodes and a frontline role in developing Voca CIC, Gidi offers rare insight into how Azure-native integrations, SDK-driven stability, and AI standardisation are reshaping the CX landscape. If you're planning your next-generation customer experience strategy, this is an essential watch.Microsoft's Unify model is rapidly becoming the benchmark for Teams contact center integration — but what makes it different, and why does it matter? Gidi unpacks the technical and strategic implications, from five-nines reliability to the future of Azure-native voice.In this conversation, Gidi shares:

Join UC Today's Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today's evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to modernize voice services while maximizing opportunities in the UC ecosystem.Main Description:In this candid discussion, Renee Rogers highlights the ways SIPPIO is making UC simple and innovative for partners:Partner-Centric Approach: Learn how Renee works closely with partners to understand their business, co-sell, and provide tailored support to help them succeed.Voice as a Feature: Discover why SIPPIO emphasizes modernizing voice, consolidating UC solutions, and turning Teams Voice into a reliable, revenue-generating feature.Trends & Opportunities: Renee shares insights on Teams and Zoom adoption, channel consolidation, and leveraging AI while staying focused on core UC competencies.Partner Ecosystem Growth: Get a glimpse into SIPPIO's rapid growth, entrepreneurial mindset, and commitment to helping partners expand their business efficiently.Whether you're a channel partner looking to enhance UC offerings or a business exploring Teams voice integration, this video offers actionable insights and expert advice on maximizing opportunities in today's UC landscape.

Eric Hanson reveals how Mitel is redefining hybrid communications, empowering frontline workers, and steering innovation through customer-centric strategies.In this episode of The BIG UC Update, Rob Scott from UC Today sits down with Eric Hanson, Chief Marketing Officer at Mitel, to unpack the company's latest moves in unified communications. Known for its long-standing presence in global UC, Mitel is now steering boldly into the future—with a revitalized strategy, new AI-powered solutions, and a sharp focus on the real-world needs of hybrid enterprises and frontline teams.Whether you're a long-time Mitel customer or exploring hybrid UC models, this conversation offers a grounded and forward-looking take on what's next in the communications space.▶️ In this conversation, you'll learn about:

In this UC Today interview, host Kristian McCann sits down with Peter James, VP of Global Business Development at Shure, to explore the company's new initiative aimed at transforming collaboration from a “soft skill” into a business-critical differentiator. Peter discusses how Shure's professional-grade Collaboration and Conferencing Solutions eliminate the hidden costs of poor meeting experiences and power Microsoft's AI-driven ecosystem. He emphasizes the importance of educating organizations about the real cost of neglecting communication and collaboration technology.Shure has been synonymous with audio excellence for generations. However, how is the company adapting in an era where audio is now data, and seamless collaboration drives competitive advantage?Listen to the interview to discover:How inadequate collaboration and conferencing tools lead to hidden costs from productivity loss, miscommunication, and operational inefficiencies, costing businesses millions annually.Why Shure's Collaboration and Conferencing solutions, like the IntelliMix Room, have helped Fortune 500 companies achieve consistent, scalable meeting experiences across global locations.How Shure's partnerships with companies like Microsoft are transforming audio into high-quality data for AI-powered features like automatic speech levelling, noise cancellation, and intelligent meeting management.The role professional audio play in bridging the gap between in-office and remote participants, enabling truly equitable hybrid work experiences.How innovation in Collaboration and Conferencing solutions—from real-time translation to immersive video—is reshaping collaboration into a strategic business differentiator.Why future meetings need to capture the best of both digital collaboration tools and in-person interactions seamlessly.Next Steps:

How Theta Lake is Redefining AI Governance for Enterprise Collaboration PlatformsWhat does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn't just a story about product innovation—it's a masterclass in how to enable AI safely and responsibly.Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

Migrating from legacy PBX systems to cloud communications is no easy feat—especially when vital system knowledge is buried, lost, or scattered across disparate platforms. That's exactly the challenge Nuwave set out to solve with Teleport, a powerful (and free) migration tool integrated into their iPilot platform. In this episode, Rob Scott from UC Today speaks with Mark Bunnell, COO of Nuwave, and Joel Keene, Director of Products and Innovation from Continuant, to uncover how Teleport is simplifying migrations, accelerating timelines, and transforming the UCaaS sales cycle for partners and customers alike.Here's what you'll learn in this insightful discussion:The "why" behind Teleport: Mark Bunnell shares how customer feedback drove New Wave to build a tool that demystifies complex UC migrations—without requiring an engineering degree.Real-world partner impact: Joel Keene explains how Continuant is using Teleport to streamline migrations, eliminate technical blockers, and reduce onboarding costs.From audit to automation: Discover how Teleport automates discovery, flags critical issues early, and accelerates decision-making for enterprise clients.The big picture: Learn how Teleport and iPilot together deliver an end-to-end lifecycle solution—from initial system mapping to post-migration visibility and control.Whether you're an MSP, VAR, or UCaaS service provider, this episode is a must-watch if you're still struggling with fragmented tools and manual migrations. The best part? Teleport is fast, free, and fully integrated with iPilot.Next Steps:Ready to simplify your UC migrations?Visit newwave.com to explore Teleport, request a demo, and see how it fits into your strategy.

In this UC Today spotlight, host Kieran Devlin is joined by Wendy Moore, Vice President of Marketing at Martello Technologies, to explore the company's mission to elevate collaboration performance for enterprises and managed service providers (MSPs) alike. With over two decades in software and cybersecurity marketing—including leadership at Trend Micro—Wendy shares her insights on what sets Martello apart in the crowded UC monitoring space. If your organization relies on platforms like Microsoft Teams or Zoom, this is a conversation you won't want to miss.In this engaging interview, Wendy Moore pulls back the curtain on Martello's proactive approach to unified communications monitoring and how the company empowers service providers and IT leaders to stay ahead of disruptions in hybrid environments.Discover how Martello enables IT success through:Proactive Monitoring with Synthetic Testing: Simulate real user interactions to detect issues before they impact performance or user satisfaction.MSP-Centric Strategy: Help managed service providers unlock new revenue streams while improving operational efficiency and service quality.Deep Visibility Across the UC Stack: End-to-end insights from user endpoints to cloud data centers, helping IT teams pinpoint root causes fast.Support for High-Value Use Cases: Ensure ROI for Teams Rooms and Teams Phone investments with robust performance oversight.Wendy also discusses how Martello's culture—rooted in its own long-standing hybrid operations—has helped shape products that genuinely solve modern collaboration challenges.Next Steps:Ready to future-proof your UC strategy? Visit Martello's website to learn more about their solutions for MSPs and enterprises. Don't forget to subscribe to UC Today for more expert insights and interviews from across the unified communications landscape.

In this forward-looking episode of UC Today, David Dungay sits down with Rahul Sawardekar, Global Product Head (UC) at Tata Communications, to explore how the return-to-office trend is reshaping the world of meeting rooms, collaboration devices, and endpoints. With legacy systems under scrutiny and hybrid work here to stay, Rahul unpacks how enterprises can future-proof their digital workspaces—while avoiding vendor lock-in and tech chaos. If your organization is rethinking its collaboration strategy, this is essential viewing.Gone are the days of passive, outdated meeting spaces. Today, they're strategic centers of collaboration—and businesses need more than a single-vendor setup to thrive. In this episode, Rahul Sawadekar outlines how Tata Communications is helping global enterprises reimagine hybrid collaboration.

In this insightful episode of UC Today, David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era, to unpack what modern businesses are getting wrong—and right—about workplace transformation.With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.The future of the office isn't about gimmicks or grand overhauls—it's about thoughtful, human-centered transformation. In this candid conversation, Robyn Erkelens challenges traditional thinking and outlines New Era's playbook for building smarter, more agile workplaces.

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron's Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.Key highlights:

Join UC Today's Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today's evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to modernize voice services while maximizing opportunities in the UC ecosystem.In this candid discussion, Renee Rogers highlights the ways SIPPIO is making UC simple and innovative for partners:Partner-Centric Approach: Learn how Renee works closely with partners to understand their business, co-sell, and provide tailored support to help them succeed.Voice as a Feature: Discover why SIPPIO emphasizes modernizing voice, consolidating UC solutions, and turning Teams Voice into a reliable, revenue-generating feature.Trends & Opportunities: Renee shares insights on Teams and Zoom adoption, channel consolidation, and leveraging AI while staying focused on core UC competencies.Partner Ecosystem Growth: Get a glimpse into SIPPIO's rapid growth, entrepreneurial mindset, and commitment to helping partners expand their business efficiently.Whether you're a channel partner looking to enhance UC offerings or a business exploring Teams voice integration, this video offers actionable insights and expert advice on maximizing opportunities in today's UC landscape.

Are your teams feeling drained by endless virtual meetings and app-switching chaos? In this insightful discussion, UC Today and Tata Communications reveal how UC complexity can silently erode productivity and morale — and what can be done about it.Vivek Kar, Head of Employee Interaction Suite at Tata Communications  breaks down how Tata Communications helps global enterprises simplify and unify their UC ecosystems without forcing a one-size-fits-all solution.Key Takeaways:Beyond meeting fatigue: Understand how “collaboration burnout” stems from fragmented tools and constant context switching.Hidden costs of UC complexity: Explore how IT and employees both pay the price through inefficiencies, siloed data, and inconsistent experiences.Simplified UC management: Learn how Tata Communications acts as a single managed service partner, delivering unified analytics, consistent SLAs, and local compliance in 58+ countries.Seamless, human collaboration: Discover how intelligent meeting rooms and flexible UCaaS models make work effortless, empowering creativity and engagement.

In this episode, host David Dungay sits down with Will Morey, Managing Director of Channel at Gamma, to go behind the scenes of one of the UK's most influential channel-first businesses. From his personal journey to Gamma's evolving product stack and growth into a FTSE-listed giant, Will unpacks the market's biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one's unmissable.What happens when a channel veteran with 30 years in tech takes the reins at one of the UK's most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.In this deep dive, Will shares Gamma's roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.- From PBX to UC and beyond – How Gamma's portfolio helps partners address every customer from 1 to 500+ users.- Channel-first by design – Why Gamma's ecosystem, go-to-market strategy, and startup mentality still sets it apart.- AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.- Reseller relevance – Will's bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.For more information, visit Gamma: https://gammagroup.co/#UCaaS #Channel #PBX

Join UC Today's Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it. Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. Gutzeit pulls back the curtain on LeapXpert's mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security. Discover how LeapXpert's unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements. Key highlights include:- LeapXpert's strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.- The pivotal role of AI in driving communication intelligence and actionable insights.- How LeapXpert's company culture fuels innovation and rapid response to customer needs.Ready to modernize your organization's communications? Visit LeapXpert's website for a demo: https://www.leapxpert.com/Don't forget to subscribe to UC Today for more exclusive interviews with industry leaders.

In this episode of Big UC Update, UC Today's Head of Content, Susie Harrison, sits down with Sahar Kahani, Chief Product Officer at Global Relay, to explore the company's unique approach to product development, compliance innovation, and AI-driven transformation in the world of Unified Communications.Discover:- Sahar's inspiring journey from software engineering to CPO- How Global Relay builds technology in-house to stay ahead- Why regulated industries are doubling down on secure, compliant UC tools- The launch of My Archive – a next-gen AI-powered app redefining user access to historical communication data- Global Relay's stance on cloud independence, AI strategy, and customer-first product designTopics covered include compliance surveillance, off-channel communication risks, user experience design, and market innovation.Perfect for IT leaders, compliance professionals, and UC strategists navigating the challenges of regulated communication environments.Learn why Global Relay is gaining traction as a tech-focused alternative in a landscape dominated by cloud-dependent UC vendors.Watch now and stay informed on the latest tech shaping the future of unified communications.

David Dungay from UC Today is joined by Akshay John, Head of Engineering at Destiny Global Services, to break down one of the hottest topics for cloud service providers today — scaling and future-proofing communications with Microsoft Teams Direct Routing.With Operator Connect, Teams Phone Mobile, and AI-driven capabilities all competing for attention, where does Direct Routing fit in? Akshay brings clarity, explaining how CSPs can still win big by leveraging direct routing's flexibility, automation, and integration strengths. If you're looking for answers on how CSPs can thrive in today's complex Teams landscape, this conversation is essential.The battle for Microsoft Teams calling supremacy continues — and Direct Routing still holds major advantages for cloud service providers aiming to scale smartly. Join David Dungay and Akshay John as they explore how CSPs can stay competitive and drive revenue while simplifying complexity. - Direct Routing's Strategic Advantage: Why it still offers unmatched flexibility for CSPs seeking global scale without heavy infrastructure investment.- AI & Automation Unlocking New Value: How Destiny and CSPs are using automation to slash provisioning times and lower technical barriers.- Opportunities for Smaller CSPs: Tapping into underserved markets and adding Teams phone services to existing IT, licensing, and support relationships.- The Future of Teams Calling: From Direct Routing to Operator Connect and Teams Phone Mobile — Akshay shares predictions for convergence and evolution.

In this exclusive UC Today interview, host Kieran Devlin speaks with Marina Risher, Senior Product Manager for Public Sector Solutions at AudioCodes. With over two decades of experience in software engineering and product leadership, Marina shares her insights into how regulated industries can reap the benefits of AI-powered meeting intelligence—without compromising on security or compliance. If you're in government, defense, finance, or healthcare, and grappling with the challenges of cloud-based collaboration, this session is a must-watch.As AI adoption accelerates across the workplace, regulated sectors face a unique challenge: how to harness intelligent meeting tools without compromising compliance or data sovereignty. That's where MIA On-Prem from AudioCodes comes in—a fully on-premise, AI-powered meeting intelligence solution designed specifically for highly regulated environments.In this conversation, Marina Risher explains:Why trust, cost control, and operational autonomy are driving a wave of cloud repatriation in regulated industries.How MIA On-Prem uses small language models (SLMs) to generate secure, compliant meeting insights—entirely on-premise.The importance of customizable, template-based meeting summaries that meet strict formatting and documentation standards.How AudioCodes leverages its deep experience in UC and CX to offer seamless integration with legacy telephony systems.To dive deeper, visit the AudioCodes MIA On-Prem landing page to explore the product brochure, watch a live demo, and access the full solution architecture. Ready to secure your meetings? Get in touch with the AudioCodes team to discuss how MIA On-Prem can be deployed in your organization.

 In this eye-opening episode of UC Today, host David Dungay is joined by Paul Magnaghi, Zoom's Head of AI and ISV Go-To-Market, to unpack the real meaning of agentic AI—and why it's more than just a buzzword. As AI continues to reshape how we work, Paul shares how Zoom is positioning itself at the center of this evolution, empowering companies of all sizes to move faster, work smarter, and innovate with confidence. If you're wondering how to actually use AI (not just talk about it), this is a must-watch.Agentic AI is no longer on the horizon—it's here. But what does it really mean for your organization?In this expert-led interview, Zoom's Paul Magnaghi demystifies agentic AI and reveals how it's helping teams orchestrate workflows, act autonomously, and drive measurable ROI across departments—from IT to marketing.Key Takeaways:Defining agentic AI: Why reasoning, memory, orchestration, and action are the core pillars that separate agents from automation.Who needs it? Spoiler: Every business—from scrappy startups to sprawling enterprises—can benefit from agent-driven productivity.Real-world use cases: Discover how Zoom AI Companion automates webinar asset creation and turns meeting notes into live tickets (think: Jira as a meeting attendee).AI readiness: Why clean data, strong security policies, and cross-platform interoperability are non-negotiables in successful deployments.Zoom isn't just building smarter meetings—it's turning conversations into outcomes. 

Join host Kristian McCann as he talks with Ashley Evans, SVP Global Business Development, Strategic Alliances at New Era Technology, on the evolving challenges and opportunities for commercial real estate owner-operators. In this insightful conversation, Evans explains why adapting to shifting tenant expectations and leveraging advanced technologies is critical for staying competitive. Evans dives deep into the realities facing today's commercial property owner-operators and he shares actionable insights on how to future-proof assets and unlock new revenue streams by embracing innovation and sustainability.Key discussion points:- Why predictive analytics and data-driven strategies are essential for forecasting tenant behaviors and optimizing building performance.- How integrating modern amenities and flexible workspaces can attract and retain tenants in a competitive market.- The growing influence of ESG (Environmental, Social, and Governance) in tenant decision-making and how it impacts property value.- How AI and experience design are redefining workplace management and setting new standards for tenant satisfaction.

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today. Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.Key Points:- Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities.- The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems.- AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization.- Frictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflows.Watch to discover how your company can transform this data crisis into a competitive advantage

CX Today's Charlie Mitchell reveals the big news that Content Guru has become the "first full-stack" CCaaS vendor to secure FedRAMP High Authorization.The High accreditation level is built for agencies handling highly sensitive data - like law enforcement, healthcare, emergency services, and finance - where strict security is critical. FedRAMP's High baseline safeguards the government's most sensitive unclassified data in the cloud, protecting lives, operations, and financial security.As such, this is a big step for Content Guru, which secures a big differentiator as it bids to bring cautious enterprises to the cloud, in the public sector, and beyond.Andrew Casson, VP of Public Sector at Content Guru, stresses this in his interview with CX Today's Head of Publication. He also discusses:- The ins and outs of the FedRAMP certification.- The differentiative features Content Guru offers in the public sector.- Examples of Content Guru supporting cautious customers through their CCaaS migrations.For more on Content Guru's expansive CCaaS portfolio, visit: https://www.contentguru.com/

In this insightful UC Today interview, host Kieran Devlin sits down with Christopher Martini, VP of Microsoft Strategy at VOSS, to unpack how VOSS helps organizations take full control of their Microsoft 365 environment. From simplifying service delivery to driving AI-powered insights, this conversation is a must-watch for IT leaders and UC pros navigating the evolving Microsoft landscape.With years of experience at Microsoft and its partners, Christopher shares practical strategies and real-world success stories that highlight why optimization and automation are no longer optional—they're essential.Whether you're at the beginning of your Microsoft 365 journey or managing multiple tenants across geographies, this video dives into how VOSS helps organizations of all sizes tame complexity, cut costs, and unleash the power of AI and automation.In this video, you'll learn:Why different stages of the Microsoft 365 journey bring different UC challenges—and how to solve them.How VOSS empowers organizations with granular visibility, automation, and role-based access management.The role of AI in UC service delivery—from detecting network issues to enabling faster, smarter decisions.A real-life case study showing how a large enterprise automated onboarding, improved license management, and streamlined operations using VOSS Automate and VOSS Insights.Next Steps: Want to see what VOSS can do for your Microsoft 365 environment?

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.

Join host Kristian McCann and Steve Daly, Senior Vice President, Solutions & Global Digital Transformation at New Era Technology, for a timely deep-dive into the ever-accelerating AI landscape. This conversation dissects the challenges and opportunities facing enterprises as they navigate Copilot integration and generative AI adoption.In this candid interview, Daly shares both the pains and the wins of New Era Technology's own “customer zero” Copilot journey – and offers actionable advice for organizations facing AI disillusionment. Viewers will learn:- The velocity of AI change and what it means for today's IT leaders trying to balance readiness versus risk.- Why starting with robust data foundations and organizational change management are essential for AI success.- How building small, focused Copilot solutions can drive measurable, early wins and de-risk larger rollouts.- New Era's lessons learned as an early adopter, including fostering user engagement, encouraging peer learning, and managing the human side of automation anxiety.From proof-of-concept roadblocks to building ROI dashboards and sustaining long-term Copilot adoption, Daly lays out a pragmatic path forward.Discover how New Era's hands-on approach enables clients to skip common pitfalls and accelerate value realization.

How can service providers rapidly connect their voice infrastructure to Microsoft Teams without the traditional headaches? In this engaging interview, Scott Jenkins breaks down Dstny's Call2Teams platform – a powerful middleware solution transforming how UC vendors and carriers deliver Teams voice capabilities at scale.Key highlights from the conversation:Solving UC Complexity: Learn how Call2Teams acts as an agnostic bridge across varied on-prem, cloud, and hybrid UC stacks to enable Teams as a voice endpoint.Effortless Onboarding with Zero-Touch: Discover how AutoSync and Dstny's zero-touch provisioning platform reduce onboarding from days to minutes with seamless API integrations.Empowering the Channel: See how Dstny supports full white-label delivery, enabling MSPs and ISVs to embed their brand while leveraging Dstny's backend power.Global Growth & Future Trends: From LATAM to Eastern Europe, hear Scott's take on emerging markets, Microsoft's evolving pricing models, and how AI and Direct Routing will drive the next wave of innovation.If you're working to modernize your UC offering or expand your reach with Teams voice, this video is packed with actionable insight and forward-thinking strategies. To learn more, visit: https://www.dstny.com/call2teams-home

In this UC Today exclusive, host Kieran Devlin sits down with Stuart Costello, VP of Sales at Akixi, to discuss the company's partner-first ethos, evolving CX solutions, and bold AI roadmap. With a 100% channel model and a focus on empowering service providers, Akixi is doubling down on innovation, differentiation, and delivering tangible value. Whether you're in the UC, SaaS, or channel ecosystem, this conversation offers valuable insight into thriving in a fast-moving market.From real-time analytics to actionable AI, Akixi is redefining how service providers and MSPs create value for their customers. In this engaging conversation, Stuart Costello shares Akixi's strategic vision, cultural evolution, and the practical steps they're taking to help partners win and retain more business.Key highlights:Why Akixi's 100% channel-first approach and “partner-first” culture are core to its success.How Akixi blends CX analytics, CRM integration, and call recording to solve real-world challenges.The company's AI strategy — focused on monetisable, partner-led use cases rather than AI for AI's sake.Insights into market trends, from Microsoft Teams dominance to the resurgence of Webex.Akixi isn't just keeping pace — it's setting the pace, helping partners differentiate in competitive UC markets.Next steps:✅ Watch the full interview to learn how Akixi's solutions can strengthen your UC portfolio.✅ Visit Akixi's website for partner opportunities and product insights.

 In this UC Today interview, host Kieran Devlin speaks with Benny Matityahu, VP of Unified Communications & Collaboration at AudioCodes, and Roy Wizeman, Director of UCaaS Platform & Solutions at AudioCodes. Together, they unpack the challenges and opportunities facing channel partners as they navigate a fast-changing market defined by multi-UCaaS adoption, voice connectivity complexities, and AI-driven value-added services.Channel partners today are balancing customer demand across multiple UCaaS platforms while also being asked to deliver more advanced services. In this discussion, Benny and Roy explain how AudioCodes' Live Platform is designed to simplify that journey, remove barriers to multi-UCaaS growth, and create space for innovation with AI.Watch to discover:Why channel partners are embracing multi-UCaaS strategies to meet customer demand for flexibility.How AudioCodes Live Platform streamlines voice connectivity, migration, and interoperability across vendors.Real-world examples of partners scaling recurring revenue by layering AI-powered services such as contact center, transcription, and meeting insights.Where the partner opportunity lies as UCaaS commoditises and value shifts toward AI-enabled solutions.Next Steps:

In this insightful UC Today interview, host Kieran Devlin speaks with Lee Essex, SVP of Global Sales and Marketing at Tango Networks. With over two decades of telecommunications experience, Lee shares how Tango Networks is changing the game by extending UC capabilities to mobile devices through their innovative global mobile network. Learn why this solution is particularly valuable for organizations looking to empower frontline workers and why more companies are adopting a mobile-first approach to their communication strategy.Tango Networks operates as a "thick MVNO" with their own global IMS core, partnering with mobile carriers to extend UC capabilities to mobile devices. Their technology integrates with platforms like Microsoft Teams and Webex through eSIM technology.Key points:Mobile-First Approach: Tango's technology uses the native mobile network to extend UC capabilities to all employees, eliminating multiple devices and enabling mobility for frontline workers without relying on data connections.Global Coverage: With service in 16 countries and roaming in 23 more regions without additional charges.Easy Implementation: eSIM technology allows activation in minutes by scanning a QR code.AI Enhancement: Captures conversation data from frontline workers for automated workflows and insights.Next Steps: Visit Tango Networks' website to schedule a demo and learn how their solution can extend your UC investment to every employee regardless of location.

In this episode of UC Today, host Christopher Carey sits down with Lee Hamilton, Head of Product Marketing at Dstny, to explore the evolving landscape of Microsoft Teams. Lee shares insights on how Dstny's Call2Teams service empowers service providers and enterprises to seamlessly integrate voice into Teams while maximizing existing infrastructure. If you're curious about hybrid work, AI-driven communications, and the future of unified communications, this conversation is packed with actionable insights.Discover how Dstny is redefining voice integration in Microsoft Teams:Seamless Teams Telephony: Learn how Call2Teams plugs directly into existing PBX and UC systems, enabling organizations to maintain legacy infrastructure while embracing Teams' platform.Hybrid Work Enablement: Explore how Dstny supports a hybrid workforce, offering scalable solutions for companies of all sizes and industries.AI Integration Through Voice: Understand why voice is the foundational layer for AI in customer interactions, meeting assistants, and sentiment analysis.Partner and Customer Success: Hear about the positive impact Dstny has had on service providers' growth, ARPU, and customer retention through Teams integrations.Dstny's Call2Teams is more than a service, it's a strategic tool for enhancing employee and customer experiences while laying the groundwork for AI-driven communications. Whether you're a service provider or enterprise decision-maker, this discussion highlights practical ways to leverage Teams and stay ahead in the evolving UC landscape.