Podcasts about british telecom

In this episode of Tank Talks, Matt Cohen speaks with Terry Doyle, Managing Partner at Telus Global Ventures, about the evolving role of corporate venture capital (CVC) in business strategy. Terry discusses his path from Nokia and Microsoft to leading one of Canada's top CVC arms. With 30+ deals in 2023 and a dual “investor + customer” model, Telus is redefining how corporates fuel innovation. The conversation covers AI in emerging verticals, enterprise partnerships, and Canada's place in global tech. Founders, investors, and policy leaders alike will find actionable insights and strategic guidance throughout this episode.Terry's Unconventional Career Path (00:00:49)* From law school to Nokia's corporate development during the iPhone disruption.* Lessons from Nokia's decline: "The paranoid survive" (Andy Grove) and the dangers of engineering-centric cultures.* Transition to Microsoft pre-Satya Nadella: Pitching $400M deals in an era where "revenue below $1B wasn't reported."How Telus Builds Through Venture Capital (00:14:51)* Telus's evolution from telco to tech & services powerhouse* Over 90% of investments include commercial partnerships* Measuring ROI through value capture: “$34M in portfolio revenue last year, targeting $60M this year.”Navigating M&A and Corporate Integration (00:28:43)* Why integration, not pricing, kills most acquisitions* Founders: plan to stay 3+ years post-acquisition* The liquidity logjam: public markets are closed, valuations remain stickyAI's Vertical and Observability Revolution (00:43:00)* Why Telus is betting on vertical LLMs and AI observability tools* Applications in health, agriculture, and cybersecurity* “AI isn't a side bet, it's foundational to our product strategy.”Canada's Innovation Imperative (00:32:58)* Only 6% of Canadian corporates invest in venture (vs. 40% in the U.S.)* “If you don't like change, you're going to hate irrelevance.”* The need for more startup acquisitions, angel reinvestment, and risk tolerance from corporate leadersAbout Terry DoyleTerry Doyle is Managing Partner at Telus Global Ventures, leading strategic investments across Telus' digital health, agriculture, and AI verticals. A veteran of British Telecom, Nokia, and Microsoft, Terry has negotiated global M&A deals and now helps startups scale through Telus' commercial ecosystem. Passionate about Canadian tech, Terry is also a long-time supporter of C100 and innovation policy.Connect with Terry Doyle on LinkedIn: https://www.linkedin.com/in/doyleterryVisit Telus Global Ventures Website: https://www.telus.com/en/ventures/global-venturesConnect with Matt Cohen on LinkedIn: https://ca.linkedin.com/in/matt-cohen1Visit the Ripple Ventures website: https://www.rippleventures.com/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit tanktalks.substack.com

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?          

Special Guest: Dr. Pauline Crawford -Founder & Chief Vision Officer of Corporate Heart International, Author, International Speaker, and Program Director for the International University of Entreprenology: Neema Mleli - Advocate, Executive Director of Global Chamber Tanzania, Leadership roles in Integrated Empowerment Initiatives (IEI) and Africhen Company Tanzania. Show Highlights Sit down discussion with Dr. Pauline Crawford -Founder & Chief Vision Officer of Corporate Heart International, Author, International Speaker, and Program Director for the International University of Entreprenology: Sit down conversation with Neema Mleli - Advocate, Executive Director of Global Chamber Tanzania, Leadership roles in Integrated Empowerment Initiatives (IEI) and Africhen Company Tanzania. Concept of a ‘joint custody’ nation and the economic potential for Tanzania and Africa at large Women and youth leadership in entrepreneurship reshaping Tanzania’s position as a continental gateway Elevating the contributions of women and youth in Tanzania’s trade ecosystem Tanzania’s evolving trade infrastructure and commitment to gender equity Dr. Pauline Crawford Biography Dr. Crawford is a true visionary, with over 30 years of entrepreneurial consultancy experience, she has dedicated her life to empowering leaders to create people-centric collaborative cultures that generate value. Her mission, as The Conversation Game Changer, has taken her across the globe, where she has worked with clients in Europe, Asia Pacific, and the United States. She is the founder of Corporate Heart International, established in the UK in 1999, a Performance Consultancy, with the mission to release the full potential of leaders, managers, and employees. Conducting original research on Workplace Culture, 2003/4 Dr. Crawford has developed a personal assessment and conversation tool called Gender Dynamics Intelligence (GDI©) and Workplace Wellness Culture Transformation© experiences, including key programs such as Cracking the Leadership Code; Leading Others to Success; Professional Women of Substance; Tuning Up Your Performance; Real Synergy Collaboration and Wisdom Circles. Dr. Crawford’s innovative conversation strategy approach has enabled countless individuals to create new narratives for business and life, resulting in measurable ROI in productivity and performance. Her understanding of communication and thought patterns between genders has made her an invaluable asset to companies aiming to improve diversity, leverage women’s talent, and develop a more productive workforce. Her dedication to heart-centered leadership has made a significant impact on the business world. Through her innovative Gender Dynamics Intelligence (GDI)© approach, she has helped leaders enrich collaboration and value diversity in the workplace. As the world continues to evolve and embrace remote work, Dr. Crawford is an international author and speaker, her latest 2023 publication is The Power of Authentic Harmony – “Magical Conversations that Transform our World”- details her approach and acts as a guide to online master classes, workshops, and webinars as well as in-house consultancy and interactive engagement experiences. Her focus is on heart-centered leadership, conversation strategy, and enriching collaborative cultures based on, solving conflicts through building principles for value creation, productivity, and profit. Over her working life as a business owner, Dr. Crawford’s passion is to conduct continuous real-life research on Workplace Wellness Cultures for Healthy High Performance 2003/4, “What Men think Men think about Men” 2010 and 2018 “Men of the Future Now” Interviews with Men about Men Research; 2020-22 “Real Synergy Among Men and Women” Research online through monthly ZOOM sessions with men and women from multiple countries East and West during COVID years, impact results recorded and published on YouTube. Working with clients from the UK, Asia, Africa, and the Americas, such names as Barclays, British Telecom, Colt, Market Prizm, Coutts, Innovation Norway, Metropolitan Police, Ebay, Basil Trust, GE Capital, Marriott Hotels, and many Law Firms in London; plus Ministry of Women in Malaysia and Now David Douglas Leadership Forum in Ghana, Dr Crawford serves a global market. Today her mission is to elevate all who choose the path of entrepreneurship to reach the highest level, an experiential PHD that reveals their life story of success against all odds and positively impacts the lives of all around them. Website www.iuenow.org Social Media https://www.youtube.com/watch?v=QqDGa0Xw7dU&t=31s https://www.youtube.com/watch?v=ilCed3-26yM https://www.linkedin.com/in/paulinecrawford/ Neema Mleli Biography Neema Mleli is a passionate advocate dedicated to driving change in health and global issues. With extensive experience in health system strengthening, program management, research projects, and community development, Neema has consistently demonstrated a commitment to improving the well-being of children, youth, and women. Her work is fueled by a deep belief in the power of collaboration and community engagement to create lasting impact.As the Vice President of African Women in Herbs, Spices, and Natural Products, Neema leads initiatives that support and empower women entrepreneurs in these industries, emphasizing the importance of standardization and capacity building. In her role as Executive Director of Global Chamber Tanzania, she is at the forefront of connecting local businesses to global markets, fostering international collaborations that drive economic growth and development.Neema also empowers women and youth through her leadership roles in Integrated Empowerment Initiatives (IEI) and Africhen Company Tanzania. She spearheads a dynamic leadership program designed to equip young people with the skills and confidence needed to become future leaders in sustainable development. Her expertise is evident in the innovative programs she designs and implements, addressing critical challenges in economic development, entrepreneurship, and export readiness.Neema's unwavering dedication to a healthier, more sustainable, and brighter future inspires her to unite like-minded individuals and organizations. She is committed to building a world where everyone, regardless of gender or age, has the opportunity to thrive. Website https://tradecouncil.org/itcbc-neema-mleli/ https://www.globalchamber.org/aboutdaressalaam?lpct=MjAxLmEuMjAyNC0xMi0wMQ== Social Media https://www.linkedin.com/in/neema-mleli-79ba314b/?originalSubdomain=tz https://www.instagram.com/reel/C5ymPBCNR4T/ Brought to you by the J.C. Cooley Foundation, "Equipping the Youth of Today for the Challenges of Tomorrow."#ItsYourLife #Talkshow #Podcast #Radio #neemamleliSupport the show: http://www.cooleyfoundation.org/See omnystudio.com/listener for privacy information.

In The Space Business is... – the podcast series of The Space Business is Everywhere campaign, underwritten by ST Engineering iDirect – we take a look at the way the commercial space industry has spread itself to parts of the world where space and satellites were once only read about or dreamed of. Each episode will focus on a specific location and features an innovator who is shaping - and reshaping - the industry. In the final episode, we hear from Terry Bleakley, Regional Vice President of the APAC region at ST Engineering iDirect. Terry Bleakley is the regional vice president of the APAC region at ST Engineering iDirect where he is responsible for developing and executing strategies to accelerate the company's revenue growth. Throughout his extensive career, Terry held several senior leadership roles with leading satellite operators. From 2010 to 2023, he served as Regional Vice President for the Asia-Pacific at Intelsat, where he oversaw significant regional initiatives, strengthening the company's presence in the region. Prior to his tenure at Intelsat, he was the Chief Commercial Officer at MEASAT from 2007 to 2010, where he played a critical role in driving the company's commercial growth. Terry's journey in the satellite industry began in 1997 when he moved to Malaysia to join British Telecom. Since then, held senior sales management roles at PanAmSat and Intelsat. More recently, he served as Senior Advisor for Strategic Initiatives at Intelsat and as an advisor to Sky TV New Zealand. He is set to continue his advisory work with SkyPerfect JSAT through late 2024. With strong roots in the APAC region, Terry serves as the President of the Asia Pacific Satellite Communications Council (APSCC), a non-profit organization dedicated to promoting the satellite ecosystem in the Asia-Pacific region. Since 2023, he has been leading APSCC's efforts to advance satellite communications across one of the world's most dynamic markets. He holds a Bachelor of Science from Victoria University in Wellington and a Diploma in Aviation Studies from Massey University in New Zealand.  

Mack McKelvey, Founder and CEO of SalientMG, joins me to explain why "being uncomfortable" has been a great recipe for success throughout her award-winning career in tech and marketing. With remarkable candor, Mack reveals how disruption propelled her from big tech brands like Lucent, Verisign, and British Telecom to the startup world, where she mastered being an "intrapreneur" before launching her own ventures. While I almost give away what my initials (E.B.) stand for, Mack shares the fun but sobering story behind her own name change—and a realization about "what's in a name." It definitely ties in with how it took a name change for this powerful woman, appropriately featured during Women's History Month, to go to game changer.  She ultimately created SalientMG in order to offer "the kind of firm I could never find when I was on the inside"—a company staffed entirely with senior practitioners who understand the daily realities of startup marketing. This same commitment drove yet another one of her startups just last year, but this time in the form of a  community appropriately called "StartUp Marketer," that democratizes access to marketing expertise with everything from templates to live advisors.  As a fellow podcaster (host of "The Cred"), Mack generously shares both professional insights and personal stories—from her surprising celebrity encounters (think Jude Law to Dave Grohl!) to how her move from Manhattan to Vermont during the pandemic influenced her perspective on work and life. Throughout our conversation, Mack emphasizes what she's learned throughout her career: the importance of staying relevant and adapting to change. Read everything! She also emphasizes that successful marketing isn't just about tactics—it's about understanding the people behind every decision and fostering diverse teams to help drive meaningful outcomes. She's an advocate for underrepresented voices and speaks passionately about her mission to create platforms for women, LGBTQ+, neurodivergent and people of color -- evident from her work, for example, with the non-profit, Creative Spirit -- and giving all people more visibility. "I had a real challenge with representation in technology. I felt like there were a lot of people that we weren't hearing from. But man did they have great ideas and I wanted to build a platform or a way to help these folks get out in market in a meaningful way." Whether you're a startup founder, a marketing professional, or simply someone interested in authentic leadership, Mack's journey from "accidental" tech marketer to industry game-changer offers invaluable insights about intention, representation, and the courage to create what doesn't yet exist. Key Moments: 01:29 The Twists and Turns to Tech In Mack's Career Timeline 08:40 The Importance of Names and Intentional Branding 11:04 SalientMG's Mission and How to Deliver Impact 14:52 Challenges and Opportunities in Tech Marketing 21:16 Innovative Tech Companies to Watch 22:55 The Role of Marketers in Adapting to New Technologies 26:08 The StartUp Marketer Initiative: Democratizing Marketing Expertise 29:43 Supporting Creative Spirit and Inclusion Everywhere 36:42 Personal Stories: Celebrity Encounters 42:15 Pro Advice for Aspiring Marketing Leaders Key Links: Connect with Mack: LinkedIn: https://www.linkedin.com/in/mackmckelvey/ Salient MG: https://salientmg.com/ StartUp Marketer: https://thestartupmarketer.com/ Connect with E.B. Moss and Insider Interviews: With Media & Marketing Experts LinkedIn: https://www.linkedin.com/in/mossappeal Instagram: https://www.instagram.com/insiderinterviews Facebook: https://www.facebook.com/InsiderInterviewsPodcast/ Threads: https://www.threads.net/@insiderinterviews Blusky: https://bsky.app/profile/mossappeal.bsky.social And, as mentioned, catch my other podcast, "It's Quite a Living," too!  If you enjoyed this episode, follow Insider Interviews,

Send us a textDebbie Reynolds “The Data Diva” talks with Alvaro De Nicholas, CEO of DNA Ventures, about his career in technology and his views on the growing divide in data privacy.Alvaro shares his journey from telecommunications engineering to leading digital transformation projects at major companies like Accenture, British Telecom, and Lloyds Bank and his connections with NASA. Reflecting on his experiences, he highlights how technology has advanced rapidly while privacy protections have lagged.A key theme of the discussion revolves around data privacy implications and the increasing divide between those who can afford to protect their privacy and those who cannot. Alvaro raises the thought-provoking question: “Is privacy the privilege of those who can afford it?” He explains how wealthier individuals often have the means to limit their digital footprint while the broader population is subjected to extensive data collection, fueling concerns about fairness, bias, and transparency.Debbie and Alvaro explore the growing presence of artificial intelligence and how it amplifies privacy risks and potentially entrenches societal inequalities. They discuss the potential dangers of AI models that rely on incomplete or biased data, which could lead to life-altering decisions without individuals' knowledge or consent.The conversation also touches on the proliferation of IoT (Internet of Things) devices and the invisible ways they gather data. Alvaro highlights how even everyday items, such as smartwatches and pet trackers, contribute to a vast network of personal data collection. Together, they reflect on the lack of regulation in this space and the urgent need for greater transparency and consumer awareness.Biometrics emerges as another focal point of the episode. While Alvaro acknowledges the security benefits of biometrics, he expresses deep concern about the irreversible nature of biometric breaches. Debbie echoes these concerns, citing examples where biometric data is being collected for seemingly trivial purposes, such as purchasing beverages at sports stadiums. This raises questions about the balance between convenience and risk.Alvaro also considers the impact of regulations like GDPR and notes their influence outside Europe. He envisions a future where individuals have greater control over their data, managing it as a personal asset, and hopes for privacy in the future.Many thanks to the Data Diva Talks Privacy Podcast Privacy Visionary, Smartbox AI, for sponsoring this episode and supporting our podcast. Smartbox.ai, named British AI Company of the Year, provides cutting-edge AI. For more information about Smartbox AI, visit their website at https://www.smartbox.ai. Enjoy the showSupport the show

Amazon Q Developer is streamlining the software development lifecycle by integrating AI-powered tools into AWS. In an interview at AWS in Seattle, Srini Iragavarapu, director of generative AI Applications and Developer Experiences at AWS, discussed how Amazon Q Developer enhances the developer experience. Initially focused on inline code completions, Amazon Q Developer evolved by incorporating generative AI models like Amazon Nova and Anthropic models, improving recommendations and accelerating development. British Telecom reported a 37% acceptance rate for AI-generated code.Beyond code completion, Amazon Q Developer enables developers to interact with Q for code reviews, test generation, and migrations. AWS also developed agentic frameworks to automate undifferentiated tasks, such as upgrading Java versions. Iragavarapu noted that internally, AWS used Q Developer to migrate 30,000 production applications, saving $260 million annually. The platform offers code generation, testing suites, RAG capabilities, and access to AWS custom chips, further flattening the SDLC by automating routine work. Listen to The New Stack Makers for the full discussion.Learn more from The New Stack about Amazon Q Developer: Amazon Q Developer Now Handles Your Entire Code Pipeline Amazon Q Apps: AI-Powered Development for All Amazon Revamps Developer AI With Code Conversion, Security Join our community of newsletter subscribers to stay on top of the news and at the top of your game. 

Special Guest: Dr. Pauline Crawford -Founder & Chief Vision Officer of Corporate Heart International, Author, International Speaker, and Program Director for the International University of Entreprenology     Points covered  ·        Intergenerational collaboration, ·       Listening across age groups, ·       Life learning (entreprenology PHD Life Credentials), ·       Social entrepreneurship enlightenment ·       reinforcing the mission of bridging generations to create shared prosperity and purpose   Biography Dr. Crawford is a true visionary, with over 30 years of entrepreneurial consultancy experience, she has dedicated her life to empowering leaders to create people-centric collaborative cultures that generate value. Her mission, as The Conversation Game Changer, has taken her across the globe, where she has worked with clients in Europe, Asia Pacific, and the United States.   She is the founder of Corporate Heart International, established in the UK in 1999, a Performance Consultancy, with the mission to release the full potential of leaders, managers, and employees. Conducting original research on Workplace Culture, 2003/4 Dr. Crawford has developed a personal assessment and conversation tool called Gender Dynamics Intelligence (GDI©) and Workplace Wellness Culture Transformation© experiences, including key programs such as Cracking the Leadership Code; Leading Others to Success; Professional Women of Substance; Tuning Up Your Performance; Real Synergy Collaboration and Wisdom Circles.   Dr. Crawford's innovative conversation strategy approach has enabled countless individuals to create new narratives for business and life, resulting in measurable ROI in productivity and performance. Her understanding of communication and thought patterns between genders has made her an invaluable asset to companies aiming to improve diversity, leverage women's talent, and develop a more productive workforce. Her dedication to heart-centered leadership has made a significant impact on the business world. Through her innovative Gender Dynamics Intelligence (GDI)© approach, she has helped leaders enrich collaboration and value diversity in the workplace.    As the world continues to evolve and embrace remote work, Dr. Crawford is an international author and speaker, her latest 2023 publication is The Power of Authentic Harmony – “Magical Conversations that Transform our World”- details her approach and acts as a guide to online master classes, workshops, and webinars as well as in-house consultancy and interactive engagement experiences. Her focus is on heart-centered leadership, conversation strategy, and enriching collaborative cultures based on, solving conflicts through building principles for value creation, productivity, and profit. Over her working life as a business owner, Dr. Crawford's passion is to conduct continuous real-life research on Workplace Wellness Cultures for Healthy High Performance 2003/4, “What Men think Men think about Men” 2010 and 2018 “Men of the Future Now” Interviews with Men about Men Research; 2020-22 “Real Synergy Among Men and Women” Research online through monthly ZOOM sessions with men and women from multiple countries East and West during COVID years, impact results recorded and published on YouTube.   Working with clients from the UK, Asia, Africa, and the Americas, such names as Barclays, British Telecom, Colt, Market Prizm, Coutts, Innovation Norway, Metropolitan Police, Ebay, Basil Trust, GE Capital, Marriott Hotels, and many Law Firms in London; plus Ministry of Women in Malaysia and Now David Douglas Leadership Forum in Ghana, Dr Crawford serves a global market.  Today her mission is to elevate all who choose the path of entrepreneurship to reach the highest level, an experiential PHD that reveals their life story of success against all odds and positively impacts the lives of all around them.  Website www.iuenow.org YouTube https://www.youtube.com/watch?v=QqDGa0Xw7dU&t=31s  https://www.youtube.com/watch?v=ilCed3-26yM      Brought to you by the J.C. Cooley Foundation, "Equipping the Youth of Today for the Challenges of Tomorrow."#ItsYourLife #Talkshow #Podcast #Radio # iuenowSupport the show: http://www.cooleyfoundation.org/See omnystudio.com/listener for privacy information.

Xerox, Nokia, Bank of America, Morgan Stanley, British Telecom and what the 2025 threat landscape will look is why I spent my Sunday compiling this!

Cada vez más empresas están anunciando la vuelta de sus trabajadores a las oficinas, a Amazon o Starbucks se ha unido British Telecom.

My guest today is Teresa Ramos.Teresa is a seasoned leader with a diverse career spanning over 23 years in executive roles at top tech companies like British Telecom, Vodafone, Telefónica, and Siemens Group. She has driven digital transformations, enhanced organizational agility, and fostered innovation within and across departments.After her extensive commercial experience, Teresa transitioned to academia, collaborating with leading institutions such as Instituto de Empresa, Stanford, and Harvard where her focus has been on innovation, agility, leadership, digital transformation, and high-performance teams.Currently, Teresa works as an executive coach and digital consultant, collaborating with a wide range of organizations and companies helping navigate the complexities of the digital world and thrive in our fast-evolving, technology-driven landscape.She is a Fellow at the Institute of Coaching at Harvard and a member of the Advisory Council at Harvard Business Review (HBR).In our conversation today, Teresa shares pieces of her journey through various transitions, the importance of playful curiosity, and how she's managed moving back to her home country when it no longer felt like home.Teresa, thank you for this beautiful and enriching conversation.  Thank you for your wisdom, your stories, your curiosity.  You have so much to offer the world and I'm honored to share this conversation here.To connect with Teresa and learn more about her work, you'll find links below:Teresa's website: http://www.globalresults.eu/Connect with Teresa on LinkedInMake Life Less Difficult

Robert William Hoskins, actor, born 26 October 1942; died 29 April 2014.It didn't matter that this guy—who left school at 15 to become a bouncer, porter, window cleaner, and fire-eater—went on to become ridiculously famous. He was always down-to-earth: "Actors are just entertainers, even the serious ones. That's all an actor is. He's like a serious Bruce Forsyth."Hoskins could play serious and scary, then turn on a dime to reveal sweetness and a big heart.A chance audition led him to the theatre, which opened the door to roles in BBC dramas and a beloved ad for British Telecom, where he delivered the catchphrase "It's good to talk." Around that time, Francis Ford Coppola cast him in The Cotton Club (1984), and suddenly he was in movies. Brazil followed, then Sweet Liberty, his Oscar-nominated turn as an ex-con in Mona Lisa, the blockbuster Who Framed Roger Rabbit, Heart Condition, Mermaids, Hook, and Oliver Stone's Nixon, where he played J. Edgar Hoover."You don't go to Hollywood for art," he said in 1999. "And once you've got your fame and fortune—especially the fortune in the bank—you can do what you want to do. It's basically f**k-you money."In 2012, at 69, he announced his retirement after being diagnosed with Parkinson's. Two years later, he died from pneumonia.Miss you, Bob Hoskins. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit mrzwar.substack.com

Reacciones contundentes en bolsa como la operadora British Telecom y fuertes caídas en Wizz Air y en Air France tras resultados. Lo analizamos con Xavier Brun, responsable de RV europea de Trea AM.

With travel to industry events in full swing during October, we had a lot of ground to cover. Jon recapped both events from earlier in the month – Verint, British Telecom and UC Expo – along with previewing upcoming October events that were to take place after our podcast was recorded, namely Cisco WebexOne and NICE Analyst Summit – which took Jon to Zambia. From Chris's end, he updated us on VON Evolution (now vCon), where Jeff Pulver's community explored the future of voice and conversations, then WorkTech, where the focus was on the return to office side of hybrid work, and how the corporate real estate world is thinking about these things. Things are never dull here on Watch This Space, and this episode will update you on the worlds of AI, customer experience and future of work in more ways than you might imagine.  

Send us a textThis month, Rev Paul Roberts joins the crew of the Sutton Voices HR1 Podcast, a community podcast from the Herefordshire village of Sutton St Nicholas.  Keith Lawton and Mike Winnell have recorded 33 episodes, winkling out the fascinating stories of local residents and cheering up the community in the face of relentless bad national and international news.  Paul, Mike and Keith compare notes on podcasting and talk about the research work undertaken by Sutton Voices on men on the local war memorial and the men remembered by the Commonwealth War Graves Commission in the two village churches - St Nicholas' and St Michael's.  They also discuss the impact of acts of remembrance services in the village.One man - Robert Garrard, who died with RAF Coastal Command proved a mystery, but the 1939 Register held the key to tracking down his link with the village.Mike Winnell shares his literary creations - he has just finished his third novel spanning the 1930s and the Second World War.  The central character being a member of MI8, radio security.  HIs books Transmissions and To America are available on Amazon.This leads the trio to talk about the importance of radio interception, code breaking and Bletchley Park.  Both Paul and Keith having links - Keith's through work with British Telecom and Paul, whose grandmother was a Voluntary Interceptor during the Second World War.  Keith also shares his father's experience during the Second World War, including having responsibility for 6,500 Italian prisoners of war in Egypt.Support the showIf you like what you hear, don't forget to like and subscribe to help us reach a wider audience. Visit our website - Herefordshire Light Infantry Museum; follow us on Facebook Herefordshire Regimental Museum | Facebook or visit our Youtube channel Herefordshire Regimental Museum - YouTube.Support the Museum? Become a Patreon supporter or a Become a FriendTheme Tune - The Lincolnshire Poacher, performed by the outstanding Haverhill Silver Band. This podcast generously supported by the Army Museums Ogilby Trust.

Behavioral Change refers to the process of modifying an individual's actions, attitudes, and habits to improve their performance, productivity, and overall well-being in the workplace.             “That which we need the most will be found where we least want to look.” Carl Jung   Todd Holzman has dedicated his life to empowering the difference makers. As the founder of Holzman Leadership Todd's Real Work Process is used by CEO's, Senior Leaders, and HR Executives at numerous Fortunate 500, FTSE100, and Global 2000 companies to transform their leaders, cultures, and business results. He has taught leadership at Harvard's Kennedy School of Government and Columbia University, and clients include American Express, Bristol Myers Squibb, British Telecom, Editas, Nestle, and Red Bull. Favorite snack is pizza.   Holzman Leadership LinkedIn Instagram   Music-"Homesick" Copyright 2018. Written by Shireen Amini. Produced by Shireen Amini and Mike Davidson of Plaid Dog Recording (Boston, MA).

We're back for Season 12 of The Internal Comms Podcast, and in this first episode, host Katie Macaulay is joined by Senior Director of Corporate Communication at Iron Mountain, Neil Jenkins. Neil has led internal comms at British Telecom, Coca Cola, Vodafone and Siemens, and has more than a few tales to tell when it comes to engaging that hard-to-reach, disparate audience. This episode goes ‘under the Mountain' to discover how Neil engages 26,000 colleagues – or ‘Mountaineers', as they are called – across 60 countries. Katie and Neil discuss the challenges of building an internal comms function from the ground up, dealing with restructuring and setting guardrails when resources are limited, how to galvanise leaders behind your cause and much, much more. As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.

In an inspiring journey that spans continents and industries, Lisl MacDonald has established herself as a formidable force in the entrepreneurial world. With over 20 years of experience in Asia and a background that includes working in the strategy department at British Telecom, MacDonald now heads Spring and Atlas, a company dedicated to fostering growth, innovation, and diversity. In this episode, she shares her path to becoming a coach, the challenges entrepreneurs face, and the critical factors for scaling a startup. Join us as we delve into the wisdom and vision that drive Lisl MacDonald, and Spring and Atlas. [00:39] - About Lisl MacDonald Lisl is the Owner of Spring and Atlas. She is a Consultant and Angel Investor. Lisl is a Fellow of the Royal Society of Arts and an Honorary Fellow of the Marketing Society. She is currently co-writing a book on all aspects of entrepreneurship. --- Support this podcast: https://podcasters.spotify.com/pod/show/tbcy/support

Join us as we talk to Ashok Hariharan, the CEO of IDfy about their story. Ashok earned his Bachelor's degree in Electrical Engineering from Penn State Engineering and went on to complete his MBA at the Indian School of Business. His career as a hardware engineer includes positions at Acterna, Coree Networks, Marconi Communications, Laurel Networks, and Astuto Networks. He also served as a strategy manager at British Telecom. In 2008, he founded Gaboli Online Services and has been the CEO of IDfy since May 2011.

Imagine being 30, the youngest on your team, and stepping into the CEO role. How would that feel?Karen Kim, the dynamic CEO of a self-funded disruptive tech startup with a footprint across ASEAN, knows this feeling well.When Karen first took on this incredible responsibility, she experienced the same doubts many of us would: hyper-awareness of others' perceptions, self-doubt, fear of disappointment, and overthinking.But soon, Karen shifted her focus from internal worries to the external challenges and opportunities in the business. By concentrating on the problems at hand, the self-critical voices began to quiet down.Then, she harnessed her core skills to solve problems, motivate her team, and build systems, ultimately becoming the innovative leader she was destined to be.In this episode, Karen shares her inspiring journey from Seoul to Hong Kong, learning English at 11, studying at the University of Cambridge, working with British Telecom and LinkedIn, and finally, becoming a Millennial CEO. As Karen takes us on this journey, she openly shares her fears and drops deep wisdom that will be applicable to all of us.Join us as we explore Karen Kim's remarkable story.Episode Shownoteshttps://howtolive.life/episode/069-journey-of-a-millennial-CEO-with-karen-kimRelated Episode#031 Entrepreneurship: Taking the leap of faith with Rameez AnsarSpotify: https://howtolive.life/ep31spotifyApple Podcasts: https://howtolive.life/ep31appleContact Karenhttps://www.linkedin.com/in/mkkarenkim/Leave us a messagehttps://howtolive.life/contactAbout Sharad Lalhttps://www.sharadlal.net/Follow usLinkedin: https://www.linkedin.com/in/sharadlal24/Facebook: https://www.facebook.com/PodcastHowtolive/Instagram: https://www.instagram.com/podcasthowtolive/

Summary   In this episode I address a very common habit many of we introverts have - blowing things up out of all proportion - turning molehills into mountains. Catastrophising in our minds.   Drawing from my own experiences and battles with overthinking, I share insights on how we can tackle hurdles without letting our inner critic take the wheel. By dissecting a problem-solving approach I call 'I-DEAL', I offer listeners a structured way to face challenges head-on.   The 'I-DEAL' method has not only helped me navigate professional crossroads but also personal ones, enabling me to thrive as an introvert in extraverted settings.   It is natural for we introverts to retreat inward as we reflect, which opens the door to us magnifying issues, however there are effective strategies to keep our fears in check. Reflecting on my journey at British Telecom where embracing a challenge led me down an unexpected yet fulfilling path, demonstrates the power of confronting self-doubt.   I also discuss STOP technique and being mindful of stress signals, to maintain balance amidst adversity.   Key Points:   I-DEAL process: Address obstacles pragmatically Overcoming fear using structured problem-solving Use STOP technique for stress management   PRODUCTS / RESOURCES: What Type of Introvert are you? Find out by taking the quiz here. Want to watch our Video LIVE Show? Tune-in here. Take advantage of the free Clarity call here. It's time to explore your development needs to unlock your potential. Visit Joanna's website right here. Join the Flourishing Introverts Facebook Community of like-minded Introverts here.

“ Focus on solving the big problems that difficult problems the easy ones will resolve themselves.” David Ednie Top Five Tips For Aligning Strategy and Execution 1.      Raise your standards2.      Align your people3.      Sharpen your focus4.      Pick up the pace5.      Transform your strategy  TIME STAMP SUMMARY01:34 What are you focusing on? 06:05 Raising the bar11:04 Sharpening your focus16:45 Don't over complicate it Where to find David?Website          http://www.saleschannelcloud.com/  LinkedIn          https://www.linkedin.com/in/davidednie  David Ednie Bio David R Ednie is President and CEO of SalesChannel International. He is an expert in  Cloud GTM Strategy and Execution, Cloud Sales Acceleration, Acceleration of Customer Adoption of Cloud Services and End2End Customer Experience. David has over 25 years international business experience working in culturally diverse markets in Europe, North America, Asia, the Middle East, and Australia. SalesChannel International's clients include Microsoft Corp, AWS, Acronis, VMware, HPE, Palo Alto Networks, ServiceNow, Veeam and Verisign. Prior to founding Sales Channel International David worked in a variety of Senior Executive roles in High Tech – Internet. Services, IT and Telecommunications for US, British and French companies, including NTT/Verio, Genuity, Integra, British Telecom, Data General and Intel.David is an Australian national and has lived in Paris, France for the past 20 years. He has significant multi-cultural experience and gained extensive personal knowledge and insights resulting from working with diverse and different cultures.SalesChannel International works with Senior Leadership and Management Teams to develop GTM and multi-channel sales strategies that deliver sustainable performance in today's increasingly complex and competitive Cloud Services business environment.

This bonus episode brought to you today was recorded live at the Mumbrella Retail Marketing Summit in Sydney and features one of the great speakers there, who knows more than most about our evolving relationship we have with our pets. Jon Wild is Chief Growth and Marketing Officer at Pet Circle. Started in 2011, the company opened its ecommerce doors three years later and now lists 13,500 SKUs: the largest offering of online pet products in Australia. In this chat, Jon shares all the tips around successful content creation, how to get the stickiest customers and the unique way millennials and zoomers parent their furbabies.Links from the episode:Pet CircleEmarsys (sponsored)Tik Tok (sponsored)Questions answered:How does Pet Circle go above and beyond for its customers?How do you know where to focus with content creation?What business and customer data is critical to you for making marketing investment decisions? About your host: Nathan Bush from Add To CartNathan Bush is a director, strategist and advisor. He has led eCommerce for businesses with revenue $100m+ and has been recognised as one of Australia's Top 50 People in eCommerce four years in a row. You can contact Nathan on LinkedIn, Twitter or via email.About your co-host: Jon Wild from Pet CircleJon Wild is the Chief Growth & Marketing Officer for Pet Circle, where he leads the performance, creative, merchandising, category management and supplier marketing teams. His current focus is reshaping the retail experience for the next generation of pet owners to achieve unparalleled growth. With more than two decades of expertise in marketing and advertising, he has navigated various industries and worked with international companies, ranging from established corporates to innovative startups, including Groupon, Unilever, Mattel, British Telecom, O2, Telstra, and Orbitz.You can contact Jon on LinkedInPlease contact us if you: Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart betterEmail hello@addtocart.com.au We look forward to hearing from you! Hosted on Acast. See acast.com/privacy for more information.

Do you want to learn about a luxury yet more efficient way of converting distressed office spaces into residential housing? Deep dive into our conversation with another incredible guest, Douglas Hayden!Doug talks about how they're revolutionizing the housing industry by converting unused office spaces through fabricated construction and how it impacts a community, and he goes deeper into what sets them apart from other companies doing this strategy. Be sure to listen until the end of this episode to know how you can participate in resolving the housing crisis through his end-to-end solution!Key Points & Relevant TopicsDouglas' background from the tech industry to commercial-residential real estate conversion in Calgary, ABHow Douglas got involved in converting offices to residential propertiesThe process of converting unused office spaces and acquiring permission from the cityFactors to consider when looking for ideal buildings and office spaces to convertWhat makes office parks and buildings great for conversionAdvantages of prefabrication over conventional property conversionWhat does the process of transporting prefabricated materials for conversion look like?Maintenance and sustainability of prefabricated materials after the property conversionWhy it's preferable to partner with a bank when converting distressed assetsThe greater impact of the office-residential conversion on communitiesResources & LinksApartment Syndication Due Diligence Checklist for Passive InvestorAbout Douglas HaydenDouglas Hayden boasts an impressive track record spanning over 40 years in both the Real Estate and tech sectors. Alongside his team, Hayden has successfully executed more than 1,600 transactions, building a reputation for diligence, innovation, and client satisfaction. Before delving into real estate, Douglas sharpened his skills in the realm of business development. He held prominent roles at multiple tech startups, all of which were later acquired by industry giants such as Apple, IBM, and British Telecom. Doug's knack for identifying potential and strategically positioning businesses for success was further cemented during his tenure at SMED, an office solutions provider. Here, Douglas steered the company towards integration with tech platforms like Cisco Systems & Northern Telecom, focusing on enhancing office environments with technology-infused Office solutions. He was part of the pioneering team that established EXP Realty in Canada, and In honor of his Community service and impact, he has been awarded the Queen's Platinum Jubilee Citizenship Medal and the Alberta Centennial Medal. Get in Touch with DouglasWebsite: https://arthroto.com/ LinkedIn: Douglas (Doug) HaydenYouTube: ArthrotoTo Connect With UsPlease visit our website www.bonavestcapital.com and click here to leave a rating and written review!

Well, I'm back on the road with a microphone - but this time in my wife's nippy little Peugeot!     There are a so many aspects of customer service but one of them is how you explain what you're going to deliver and how you're going to do it and, given the stories in this episode, that is something that is very easy to get wrong!  Utlimately, clarity is king!   Cheers P. If you enjoy this podcast, please head over to Mastering Portrait Photography, for more articles and videos about this beautiful industry. You can also read a full transcript of this episode. PLEASE also subscribe and leave us a review - we'd love to hear what you think! If there are any topics, you would like to hear, have questions we could answer or would like to come and be interviewed on the podcast, please contact me at paul@paulwilkinsonphotography.co.uk.  Full Transcript: EP148 - Clarity Is King [00:00:00] So for those of you with sharp ears, you may have noticed that that does not sound like my regular Land Rover biscuit tin on wheels, and you'd be absolutely right about that. I shall tell you the slightly sorry tale of what's happened to my Land Rover, uh, later in the podcast. In the meantime, I'm heading up to the photography show in Sarah's car, which is, frankly, as nippy as hell. [00:00:26] It's like driving a go kart. It's tiny, it's quick, it's a lot of fun to drive. It's not my Land Rover, but hey, I'm Paul, and this is the Mastering Portrait Photography Podcast. [00:00:40] So hello one and all, it is a very, very wet Sunday here in the UK. It's one of those, it's one of those days when I look around me And everything looks monochrome. You. You wouldn't be certain if this was an entry in a photographic , competition, I'd be accusing the author of putting a, a plugin on it that has sucked the color, sucked the life outta the scene. The sky is well gray, the road gray, the walls. The trees and hedges as I drive past them, sort of a grey green. Even, even the bright yellow markers on the roundabout signs that I've just driven past are not iridescent yellow. They're sort of a dull ochre. [00:01:44] Everything about today, except for my mood, is grey. And actually, it's been a little bit of a mixed month. Now, I know I said at the beginning of the year, and this, I said also at the beginning of the year, You never set yourself. New Year's Resolutions, because they're impossible to live up to, and if you want to do something, just set out about doing it, whatever time of the year it is, just set about doing it. [00:02:05] I set about doing a podcast a week, and then crunched into some of the busiest couple of weeks, I think, I can remember, which I'm now, well, sort of surfacing from. It hasn't, it's not exactly clear As in, the diary isn't clear, there's a lot going on but there are also chunks like today when I'm gonna spend the best part of three hours sitting in a car. [00:02:26] Now I know three hours, to my American and Australian friends, is like driving down to Starbucks for a coffee. For us in the UK, that is not an insignificant amount of time. So I'm going to record a podcast or two and then maybe over the coming weeks I'll get back into the rhythm of it and get these things rolling. [00:02:44] But there is so much going on story of the Land Rover so let's deal with some of the slightly sadder news over the last couple of weeks or last month or so. It started with an accident. Excellent couple of days up with the BIPP, that's the British Institute of Professional Photographers, or Professional Photography up in Preston, and then had a great meeting and spent a lovely evening with the guys for, with Martin and the guys there. [00:03:12] Discussing things like the monthly competition, how we're gonna, promote it. It's been very successful so far but of course, there's plenty more we could be doing. And then on The following day, went across to record a podcast, went across with a friend and a photographer, Sean Conboy, to meet a photographer who I had never met personally, but knew about, a guy called Stuart Clark. [00:03:35] Now, Stuart is 97, nearly 98 years old, and one of the sharpest, most interesting photographers I think I've had the privilege of meeting. We sat in his lounge and recorded, probably about an hour and a half, I have a conversation about photography, his life in it, his history in it, the things he has seen change, and when I say the things he's seen change, I mean fundamentally, you know, he started on glass plate cameras, and is now in the digital age, I mean that's in one lifetime how far it's come. [00:04:11] Almost in one set of stories we've gone from the origins of photography, maybe not quite, there's a little bit before that of course, I mean it started in the 1850s. But you know, almost the origins of photography as we know it through to today, and it's a fascinating interview, and as much as anything else, just listening to his voice on the microphone, I sat at the beginning of this interview and we popped a microphone in front of him and I put some headphones on, and as he spoke, it was the most breathtaking sound, he's quite quietly spoken, But the mic, and the room, and the ambience, and the stories he was telling, I mean, it was electric in my headphones. [00:04:51] I actually gave the headphones over to Sean so he could have a listen, simply because it was so beautiful. I'll cut that down, it's just a long interview, and I need to just figure out how I'm going to share that. But it was a wonderful thing. Wonderful thing. And at the end of it, took a few portraits of the man with He said, oh, I've got all my cameras. [00:05:09] We said, oh, get them out, get them out. And of course, he went looking for them and couldn't find them in the attic. I mean, Sean and myself, slightly terrified that we've sent this 97 year old into his roof space to see if he can find a camera. Anyway, he eventually returned with a Raleigh, a TLR. [00:05:25] Twinlens, Reflex, Rolleiflex. Beautiful camera, and so I've got some pictures of him with that, so a little bit of his history. Anyway, roll o'clock forwards to that evening, I leave Leeds head down the M1, which is the in the UK, for, again, my listeners around the world. It's the motorway that runs straight down the middle. [00:05:44] of the UK connecting the north to the south. It connects all the way up to pretty well, it goes up to Scotland pretty much and then drops straight into London. And I was heading down the M1 when suddenly, 70 miles an hour, I'm in the fast lane, they, there is, there wasn't really a bang, but you felt this kind of thunk, and then the engine's vibrating, I can smell oil, oh man, the smell, it's, if you've owned cars for a while, And you've had them go wrong, you just know, when you can smell oil like that, there is nothing but trouble. [00:06:19] Coming I planted my foot on the brake pedal and manoeuvred my way across a couple of lanes of reasonably fast moving traffic. Sort of slan slapped it into the hard shoulder as quickly as I could, because if you're running an engine, You can smell oil, it's vibrating, the last thing you wanna do is keep going because you are at that point destroying what is left of your engine. [00:06:45] So I lifted the bonnet to have a quick look, just to make sure there wasn't anything obvious. Sure enough, there is oil everywhere. Engine's not good. That's not going. So, luckily, I say luckily, this is, it's my life. I spend my life in a car. And we have recovery, RAC recovery. So I rang the RAC. [00:07:04] They said they'd be there within an hour because I'm on, I'm in live, I'm on the edge of live traffic. This is the, probably the busiest motorway in the UK and I'm sitting on a hard shoulder in the pouring rain by now. And I keep getting the updates and, you know, it's like, it says it's going to be an hour, then it's an hour and a half, then it's two hours. [00:07:21] It's, it's four degrees, which is pretty chilly. It's raining and sleeting. So I've, thinking, well, I don't really, and this is a lesson, I don't have any rain gear in a car. Luckily, I had a couple of blankets in there that we use for, if I want to sit people, if I'm doing a shoot somewhere out and about, I've got it in the back of the car, just in case I need to sit somebody down on the ground. [00:07:41] So I wrapped myself in a pair of picnic blankets, sat under one of our wedding umbrellas. Luckily I got some battery packs so I could keep my iPhone charged up and sat and watch Netflix. And of course I'm watching the arrival time of the RAC and it keeps creeping out and creeping out. And eventually this orange van arrives he takes one look at the car, sticks his head under the bonnet and says yeah, you've blown your engine, that's not going anywhere. [00:08:04] I can't tow you, he tells me, because the limit for towing a car as heavy as the Defender is one mile, and I'm six miles from the next available exit. So, he says the next, they'll send the recovery vehicle, proper recovery vehicle out, and I say, well, am I supposed just to sit here in the rain then? And he says, yep. [00:08:24] And so, for the next couple of hours, yet again, I'm out in the rain, I keep my phone charged up, keep watching Netflix. It turns out Netflix, I like watching Netflix anyway, it's always on in the background while I'm editing. It turns out it's quite a useful distraction, because by the time the recovery vehicle turned up to actually put it onto the flatbed, the guy looked at me and he just said, Simply, get in the cab, get warm. [00:08:47] I could barely move, my legs were shaking, I was beginning to get hypothermic. You stay out of the car for safety reasons, but I'm beginning to think it was more dangerous being not in the car than it was being in the car, which is an absolute nightmare. He had to open the door for me, my hands were so cold I could barely pull the handle. [00:09:04] I climbed into the cab, which turned out to be like a sauna, and sat and defrosted as he hitched up the car. and took me halfway home. Yeah, halfway. Because I was so far away, they couldn't drive me all the way back to home. So of course I'm in touch with Sarah, I've told her what's going on. They parked me at Northampton Services where they're going to send another recovery vehicle out for me. [00:09:27] And again, it says it's going to be an hour and a half. And I wait and I watch as the time increases, two hours, three hours, four hours. It's not clear, they never, they're never clear about how long it's going to take. And they, they deliberately obfuscate, I think, so that you can't say, well you said you'd turn up then. [00:09:44] They give you a range and then they keep telling you the range is creeping out. And, apart from the gas, I'm not the only person that needs recovering. And the driver did give me a. a heads up. He said to me as he left, he said, you might be a while because you're no longer in live traffic, so you're no longer in danger. [00:10:02] You're just sitting in a services. Now I would agree with him about the danger bit, but sitting in Northampton services at what were we now? Sort of midnight, 11 o'clock I think I arrived there. Maybe 10. 30 we arrived. And it's not a place you'd want to sit. There's nobody else around. Then luckily for me, I have a, you know, guilty pleasure in McDonald's and KFC and things. [00:10:23] Can't help myself, the smell of it. And I thought, I'll get myself a McDonald's. And so I got, I did, I got myself a burger. Some coffee and some chips, and sat chewing on those. And within two minutes of me buying it and getting it, I noticed that McDonald's had changed their sign. The big signs outside say that it's open 24 hours. [00:10:43] Big sign. McDonald's. 24 hours. Five minutes after I buy my burger, they put up signs that say, Sorry, only serving coffee. So that's not Open. That's not, that's a complete breach of contract as far as I'm concerned. They said they'd be, I'm thinking it's alright, I'll just get a burger and if I need one in a few hours I'll get another one. [00:11:02] Nope, none of that. I could get a coffee but couldn't get a burger in spite of the sign saying 24 hours. I'm gonna come back to this point because it's quite important for us as photography businesses. Anyway, I'm sitting there. The great and good of those that probably need a little bit of help from mental support and social services came and went, came and went, came and went. One or two drug deals were going on out in the car park. I don't know how, the police don't spot it. You can see it a mile away. So it's a fairly lonely thing. So I recorded a podcast. I recorded what was going to be this podcast. I got my recorder because it was in the car. [00:11:37] Obviously, I'd been recording with Stuart. And so I sat and I recorded a pretty, I think it was a pretty good, quite emotive podcast, I sat clutching my coffee because obviously that's now all that McDonald's was serving. It's fairly lonely except for the rantings of one chap who was telling me all about his relationship with the Queen. [00:11:57] I don't think he was very well, if I'm honest. I also don't think he was sober. So I recorded this, what I think was a rather excellent podcast, very Radio Four very radio documentary, you know, lots of background sounds and lots of life real life going on. And at the end of it, I sat back and thought to myself, that, that is going to be an excellent podcast, and I noticed that I hadn't hit the record button. [00:12:23] I was just so tired by now and a bit stressed. just forgot to do it. And so that was the end of that really, and I never, I didn't have the heart to do it again, even though I did have the time, because I was there for another couple of hours. I think in the end I waited there for four hours front to back. [00:12:39] Recovery vehicle, the phone rings, he says, I'm here, but where are you? And I look across six lanes of moving traffic, and he's on the other side of the motorway. Heading North. So, I'm heading South, so I have to direct him somewhere. Surely the guys have told you where I am, and they had, but not very well. [00:12:58] And he had to drive up to the next junction, turn around and come back and pick me up. And then, on it goes, and, and, we drop the car, I nominate to drop the car at our next stop. The guys that service it, my local, well it's not local, it's about 10 miles away, but the garage that services the Land Rover on a regular basis. [00:13:15] I dropped it in there lay by, switched on the immobiliser, locked it all up and Sarah picked me up and I got home at just about quarter past four in the morning. Now having left Leeds at about Two in the afternoon to get home at four in the morning was, well, a little bit heartbreaking. By now I was fairly fed up, fairly cold, incredibly tired, and I knew I had to wake up really early to let the guys know at the garage they've got a service to land over and also to get on with our day that was already in the diary. [00:13:49] So rang up the garage the next day, he didn't sound at all surprised. I'm glad to hear from me having spotted my Land Rover and he knows If the Land Rover's there, it needs something doing. And, obviously I got the engine, I went over, I got the engineer out to have a look at it, and even he rubbed his chin a bit. [00:14:05] And the only good news was there was still oil in the engine, which gives you hope. If there's oil in the engine, you haven't seized it. That's the good news. Anyway, 24 hours later, I get a ring from the engineer who says Found the problem, you've got a hole in Piston 2. Now, I don't, I'm not a mechanic, but I've been around engines all my life, and I know that if you hear the line, you've got a hole in Piston 2, you're in trouble. [00:14:33] And so it has proved to be, because to get a piston out to replace it, you have to take the entire engine apart. There's no getting away from it. The engine has to basically be dismantled, almost certainly taken out and put back in. Or in a Land Rover, they can actually lift the bodywork and service the engine on the chassis, but it depends what they're doing. [00:14:53] On this, I haven't asked the guys, I haven't been back to get it yet, and this is three weeks ago. So, So he explained to me that if an injector is maladjusted and is running a little bit rich, the additional heat from the fuel burns a hole through the aluminium. And I said, well, should I have done something? [00:15:08] And he said, no, there's no way of knowing. It's just not something that you could detect. And it's something that used to go wrong a lot. He hasn't seen it for a while with the later engines, but this one, he said, we used to see this quite a bit. For the past three weeks, they have been replacing the hole or replacing the pixel. [00:15:22] Piston with the hole in it in my Land Rover. I got a phone call yesterday, Saturday, but unfortunately I was in a shoot, and this is how the phone call went. He said, We've road tested your Land Rover. It's ready to drive. You can come and pick it up, but please bring your piggy bank with you. I kid you not, he used the phrase, bring Piggybank with you. [00:15:43] So I couldn't pick it up yesterday, can't pick it up today, can't pick it up tomorrow because I'm running a workshop, so I'll go over on Tuesday. I still don't know how much it is because the garage hasn't told me, in spite of me asking because it's a labour led cost. So the parts have been 1000 plus VAT, I know that much. [00:16:01] The labour is 75 an hour and I reckon, he reckoned it was 4 5 days work. So I know I'm in it for quite a large amount of outlay. Unplanned, bad time of year. I've got to find, who knows, anywhere between four and seven thousand pounds, who knows. So again, no clarity. Something I'm gonna come back to. [00:16:27] However, rest of the week, not so bad. And Another story. I think about podcasts, right? I could just tell you the facts, but it wouldn't be that much fun to listen to. Well, I don't think it would be fun to listen to. I wouldn't listen to it. 20 years ago, and I only know this because I picked up the light that I still have and looked at the Flash Center's service and and Quality Assurance sticker on it, and the light I bought second hand was serviced by the Flash Centre in 2003. [00:17:00] There's a sticker on it, and I remember going to the Flash Centre in London, scratching my chin, and I can't remember the guy's name, he's still in the industry, he doesn't work with the Flash Centre anymore and I, he said, can I help? And I said, yes, I want my first strobe, please. He said, I said, I'm happy to buy second hand, I don't know whether this is something I'm gonna do, but Would you recommend? [00:17:20] And we looked at the shelves, and, and, if you've ever been to the Flash Centre in London, it was brilliant. It wasn't a posh shop. It was, in some ways, it was like the drum shops I used to go to when I was a working musician, and it's just got racks and racks and racks of stuff. You know, there'd be a posh rack somewhere with all of the new bits and pieces from then, Bowens and Elinchrom, but then there'd be sort of, you know, Shelves and cupboards with interesting little bits of second hand kit and cabling and softboxes and umbrellas And it was brilliant and I was like toy a kid in a sweet shop And he said I think this would do you and he lifted off the shelf a second hand Elinchrom 500 so that's an Elinchrom 500 as this is a A strobe but it's got the old school analog sliders on it. [00:18:09] There were two sliders, one that controlled the strobe power, and one that controlled the power to the modeling light. And if you wanted them to stay the same, you move the sliders together. The slider's been designed to be close together, so you move them up and down, which, to me, having worked on audio mixing desks for concerts in the music industry, was absolutely brilliant. [00:18:32] Perfect. It was absolutely brilliant because I knew, it felt completely natural. Now, of course, one of the things was you never had the same Bower twice. It was already a second hand light when I bought it, and not a new one. So, whenever you set the lights in the studio, you had to reset your aperture to suit. [00:18:51] Because the things, it didn't matter. It didn't matter that you put a mark against the sliding scale. The sliders were so worn that lighting power would go up and down all the time. But it was metal cased. It's got a fan. It was quite loud. It's quite loud. And I bought that light. I. I bought a big tripod and I bought an Octabox, a six foot Octabox. [00:19:14] That was the three things I bought. A tripod, an Elecrom 500, an Elecrom tripod, Elecrom six foot Octa. Took it home and for the next year or two, practiced lighting. It wasn't part of our business for quite a long time because I never really had the space to do it. At that time I didn't have a studio. [00:19:34] I just knew that was the road we were going to go down, or I thought I might go down. But I didn't understand studio lighting, and so I needed time to get my shit together. So, I used to practice, I bought a polystyrene head, so there's a shop in London called the London Graphic Centre, which sell stuff. They sell art pens and graphics and it's two glorious floors of anything you can think of to be creative. It's absolutely fantastic. And in there, for some reason, they sold polystyrene heads. I don't know what they're for. You know, if they were in a hat shop, I'd understand it. If they were in a wig shop, I'd understand it. [00:20:14] In a graphics shop? I've no idea. What do you do? Sit with your pen in your hand looking at a fictitious head going, What do you think of this? Having a conversation with Polybeads, and I don't know. Anyway, I bought one. It was like three pounds or something. Carved out the eyes like something from a CSI episode. [00:20:31] I got a penknife, carved out the eyes, got a couple of big glass marbles, and shoved them in. I mean, it was quite macabre, but if ever, I'm found out to be a psychopathic, sociopathic, you know, mass murderer. Everyone will go back to this head and say, Well, we could see it then. Look what he did to the eyes. [00:20:49] But I popped those in because what I wanted to understand was how I move light around, what happened to the face, And what happened to the reflections in these glass marbles? It was just a very simple way of me being able to, without having models, because I didn't have a reputation back then, I didn't have a client base back then, I didn't have a steady stream of people that would come to the house to be photographed, but I needed to understand it. [00:21:15] So this polystyrene head, with its macabre eyeballs, was my go to. I stuck it, I skewered it, like Queen Elizabeth would have done. And off with the head, I said! I skewered it on a pole of some description and stuck it in the middle of the room. And, that's how I learned to light. It was all with this Elinchrom 500, the, the, this brilliant bit of light, and I still own it. [00:21:40] I still have it, it's still in the attic, unfortunately the tube was blown, you can actually see that there's black in there. The rest of it I'm sure still works so if I actually sent it back for a replacement tube, I could probably get it working again. I don't know that I will maybe I will, maybe I will, because the footnote to this story is that last week, Elinchrom asked me if I would be an ambassador. [00:22:03] for them. Now, this comes off the back of a conversation where I'd looked at the Elinchrom lighting at the London the Society's Convention of Photographers in London, and got chatting to the guys, Simon Burfoot and the, and the guys, uh, at Elinchrom, people I've known for quite a long time. He used to work at the Flash Sensor, he's now looking after Elinchrom, so I got to chatting to him about the lights had a look over the product, had a look at what they're producing, both in terms of the technology, in terms of the roadmap in terms of the light that these things produce, and the light has the same quality that I remember with my Elinchrom 500. [00:22:38] Now the thing is, if you look at the cover of the box, Book, Mastering Portrait Photography. That was shot in a study in somebody's house with my very first light. It was shot with my Elinchrom 500, my 6 foot Octa, which was wedged in because the ceiling was only just 6 foot, so we had to wedge this thing in on its tripod in their room with some black velvet behind. [00:23:01] Pinned to the curtain rail, and it's still, to this day, one of my favourite ever shots. And, when you go to Elinchrom, one of the things I've always loved about them is the colour accuracy of the tube. Now, every time you ignite um, Xenon in a tube, it gives off a very particular light. For all sorts of reasons with the, to do with the design of the circuitry and the light, getting that right is really important. [00:23:26] And Elinchrom have always had this really beautifully consistent quality of light out of the units. Now I moved away from Elinchrom about six, seven years ago, I think to Profoto for the simple reason that And maybe it's a bit longer, but for the simple reason that when I went looking for a battery powered, rather than a mains powered monoblock. [00:23:48] Now a monoblock strobe is simply when everything is in the head, as opposed to a battery pack and the small flying heads. I didn't want that. I wanted something that was self contained. I wanted something with a battery. I wanted something with no cabling. And so when I went to Elinchrom at that time, they didn't do anything. [00:24:04] I think even now I have eight Elinchrom lights up in the attic. And I had to retire them because I went over to ProPhoto who produced the B1. The B1 is an excellent light. It's brilliant. There's, you know, it did everything and has done everything that I would ask of a light over the years. Beautiful kit, beautiful lighting, beautiful modifiers. [00:24:26] They're having said that I've kept all of my Elinchrom soft boxes because the Rotalux system is the best in the world and I still prefer it to my Profoto stuff. But nonetheless, you know, there's no doubting the quality of the Profoto units, and there's no doubting that I've created some images that I really like with it, But I've never felt the same nostalgia as I have with Elinchrom. And so when Elinchrom showed me their kit at the convention, it's you know what, I would absolutely love, love to switch back. It's about time that I thought about it. And so I asked the guys if I could get a price on a full rig of kit, switch over to Elinchrom and it went a little bit quiet if I'm honest. [00:25:12] I'd sent the email, I'd listed out what I wanted and then I got a quick message saying was I around the other morning, could they pop into the studio and come and see us, and Simon and Mark from Elinchrom popped into the studio, had a look around, and during that conversation asked if I would be an ambassador for Elinchrom. So for the first time in quite a long time I got a little bit emotional about kit. I do get attached to kit. Even though the Profoto stuff is brilliant, I've never felt that way about that. But with Elinchrom, it was that first light. It was that first moment that I learned to read and and understand Studio Lighting. [00:25:54] And to be asked to be an ambassador is, it has a couple of angles on it. I mean, the first and most important is that what an honor, you know, this is a lighting company who I have so much of an emotional connection with, and here I am 20 years after buying my very first secondhand light, here I am as an ambassador for them. [00:26:17] So I'm quite emotional about that. But also the kit is so. Phenomenal. There's something about the way it works, the way it operates. It feels like photographers designed it for photographers. So, I'm very happy. They've lent me some kit at the moment. Now, I have a bit of a challenge tomorrow. Tomorrow, I'm running a workshop. [00:26:35] It's a workshop. All around, using studio lighting of various types in small spaces. Because if you go out into location, you very often end up in a boardroom or a kitchen. Well, the other day we ended up in a storeroom for computer equipment. It was quite bizarre where we were working. And you have to very quickly read the room, figure out what you're gonna do, and create something. [00:26:59] Magical from it. So, that's what we're doing tomorrow. And of course, it's premised on using my strobes. Now, understandably and I suppose predictably, Elinchrom are not that keen that I continue to use Profoto kit, my Profoto lighting for my workshops. So at 9. 30 tomorrow morning on the day of workshop, I am expecting a delivery of a whole load of Elinchrom kit that I'm going to actually then use for the training day. [00:27:33] Interesting, huh? It's a good job that not only did I learn to use light, but I'm really quick to get my head round the technology. Now they did leave me the other day with an Elinchrom 5 and an Elinchrom 3. And fortunately I have a trigger. I have a dedicated Elinchrom trigger anyway. Bye! From some Rotolight kit, which also uses, thankfully Elinchrom radio telemetry. [00:28:00] So, I've got the, I've got the Elinchrom trigger. Now, as an aside, here's a little bit of detail, right? This is just a bit of detail. It doesn't, it has no bearing on anything, really. My Profoto dedicated Nikon trigger. The something or else, something or else. Is it AirTTL, TTL, TTL? Unit. If I leave the batteries in it, it goes flat in about 10 days, even if it's switched off. [00:28:25] I pulled the Elinchrom trigger out of its box, having not used it as a trigger in probably three years, forgot that I'd left the batteries in there, which is a dreadful thing to do, never leave batteries in kit when you store it, but I had, so I hit the power button thinking, oh, that's not gonna work. Nope, fired up instantly. [00:28:43] There is a joy when you're When someone designs kit properly, there is a joy in it. This Elinchrom trigger has had those batteries in it for as long as I can remember. I can't remember the last time I used it as a trigger, and it fired up instantly. I know for a fact my Profoto unit would have been dead in 10 days. [00:29:02] And as designers of kit, this is a plea to everybody who designs for our beautiful industry. It's for good. Goodness sake, think this stuff through properly. You know, if you're going to turn something off, it shouldn't be draining enough current to flat a pair of AAA's in 10 days. It just shouldn't. [00:29:21] Because many of us don't pick up our triggers in those kinds of time frames. Many of us would just be out, you know, location photographers that use the strobes intermittently. So think about that. Think about how, um, The kit is going to be used in design. Even the circuitry has to be designed in a way that makes sense. [00:29:40] You know, Elinchrom, this unit, it's been in its box. It's still boxed. It's been in its box for a few years. Powered it up because I'd forgotten to take the batteries out. Nope, quite happy. Right, where do I go? Downloaded the new firmware because it's so old that It doesn't actually know about or didn't know about 3. [00:29:57] They weren't on its list of recognized Elenchrom lighting. Connected it up, and off it went. Just genius. That's I'm sorry though, that is an aside. Anyway, tomorrow morning, tomorrow morning, I've got a handful of delegates we've got a room full of people, a couple of models, and some lights that I have never ever seen. [00:30:13] ever used in anger. It's going to be an exciting day. Other good news this week so that's, I mean that is my good news this week, but other good news this week is that I finally managed to get our broadband account sorted out. We live in funny times my broadband contract had come up a little while ago with BT. [00:30:32] Um, I've got both the house and the studio are on the same contract because primarily we use it. all of the bandwidth for when I'm working, and I like to be able to work from home a lot. And we're paying, I don't know, I think nearly, I think we're paying 300 quid a month for the two. So I'd rung BT a couple of weeks ago and said, right, it's time to renew because I'm out of contract. [00:30:53] I will stay with BT although there are other providers in the village now, their reputation is awful, so I can't build my business on that. And while BT might be a little bit dull. They're also the most reliable. This is British Telecom. It used to be British Telecom. Isn't it interesting how a brand evolves to be known as BT? [00:31:12] But it has to have such a long history. You know, if you say BA, we know we're talking about British Airways. If you say BT, you know you're talking about British Telecom. You know, I've no idea in any more what ICI Stands for, we know what it does though. Interesting to see if the BIPP, the BIP, or the British Institute of Professional Photography can evolve the same way. [00:31:33] Time will tell. Anyway, BT, so I rang them up spent the best part of half a day on the phone because you have to. I'm sorry, we're experiencing a very high volume of calls at the moment. Your call is important, and we will get back to you as soon as we can. Yeah, right. There's only, there's one call handler, but I have no idea, but there's certainly not enough. [00:31:52] So anyway, I got through a long conversation, got both contracts more or less nailed, or the one contract with both lines more or less nailed, and our bill came down by two thirds. My speed went up, I'm on a digital line, my bill came down. You have to think, maybe I was being stitched before, or maybe I built a bad contract before, but anyway, that was half a day well spent. [00:32:15] So, and it's, I mean, it's like, you know, it's 300 quid a month, or was. It's now for the two lines, 100 quid a month and I've got gigabit down, 100 megabit up, and life is pretty good. But the delivery cycle of it, I've no idea. I mean, I get random boxes, I get random texts from DHL, or FedEx, or Royal Mail, as to what's going to arrive when, it's I couldn't make head nor tail of it. [00:32:39] Sarah said, when are they connecting us? Well, I've got this date, Monday the 11th. Okay, Monday the 11th, that's brilliant. Monday the 11th, that's when they're going to connect everything up. Monday the 11th. Right, are we sure about that? Yeah, Monday the 11th, I've got an email here. Monday the 11th. F Thursday, before that, what's that, 11th, 10th, 9th, 8th, so Thursday the 7th, I get I walk into the office 10 o'clock, and Michelle says, phone line's dead, and I'm like, can't be dead. [00:33:05] Why would it be dead? I look at the hub for the broadband, the broadband's working okay, but no telephone, and they say, oh, you are kidding me. They've switched it over four days early. Now, I'd had some text saying the engineer was working on our line, and the engineer had completed his work, but at no time, at no time, did it tell me which of the two lines were being affected and what they'd done. [00:33:30] So I rock up on Thursday to find no telephone. Now, again, fortunately, we'd had the digital phones arrive. They were in their boxes, but I hadn't set anything up yet because I had been told it was all going to happen on Monday the 11th of March. Have I got those dates right? Yeah, I'm sure it's Monday the 11th of March. [00:33:49] Monday whichever day it was, only the Monday of March. And, so I'm very frantic, because at this point, anybody that rings us up isn't going to get through. I didn't know even if we had voicemail because I got, none of it is done as far as I'm concerned. So we rattly, a bit of a rattly morning as I sort of ripped out the old phones, put in these new digital lines, logged in, set it all up, got admin rights, because of course it's basically VoIP is nothing more than Zoom without pictures. [00:34:18] So. And I got all of that set up and all of it is now working, but it got me thinking, and here we go. This is the point of this bit of this podcast. Now, I don't know whether the second half of the podcast is gonna be the second half of this podcast as I drive back from the photography show or whether I'm gonna release that as an entirely self-contained episode. [00:34:39] I guess it depends how much news I find at the photography show. But let's assume. This is a self-contained driving to the NEC Podcast, and it's done. This is the point of this podcast. I've told you three stories, okay? I've told you about the RAC, I've told you about the garage, and I've told you about British Telecom. [00:34:59] All of these have been suppliers that I would say on the whole, I rate pretty highly, the RAC. They've got me out of a pretty horrible situation. I pay money for that. By the way. It's not like they're, they're definitely not a charity. It's not the NHS, but. They rescued me when I needed it. Admittedly, they weren't clear about when and how, and it took quite a long time, but I'd have been in a lot of trouble if I couldn't have got off that motorway, and the car was undriveable. [00:35:26] Our garage. I know they fixed it because they always fixed it. But I do wish they'd be clear. I do wish they'd tell me how much, to the best of their knowledge, it's going to cost me. I don't like obfuscation. I don't like not knowing how long it's going to take. They've had the car for three weeks to do a week's worth of work. [00:35:44] Again, I know they've had to order parts. In a sense, I'm an experienced buyer. And then there's BT, who They told me certain things and then did them in a different order on different dates and put me into a flat spin when they disconnected the phone line to my business. All of these are quite important. [00:36:04] It's about clarity. It's about being clear with your client. It's about When you say you're going to do something, you do it. Now there is a theory about under promising and over delivering. So being, having things connected early, in theory, should be a good thing. But it's only a good thing if your client's ready for it and their new phone's ready. [00:36:25] If they're not, what you've basically done is disable part of their business for part of a day. Clarity is really important. For me, even now, I go back through the BT, various texts and emails, and even I After the event, couldn't tell you exactly what was supposed to happen, and the order. I still have some stuff to do, I still have to send some kit back, but, because I've got these two lines into two different buildings being contracted at the same time, none of the emails make sense, because they send both emails, or rather they send emails for both lines, on the same contract number. [00:37:02] It's never clear exactly what is going on. It's not clear. that some kit is going to work and some kit is not going to work. It's not clear quite what should have happened. And that can't be a good thing. That can't be a good thing when I'm sitting here telling you about three suppliers who I rate actually pretty highly. [00:37:21] I've chosen them through years of experience, I've picked them out of the crowd, and I've decided who I'm going to use. Are they all working now? Well, as far as I know, they are. RAC rescued me, the garage has rung me to say the car is ready, and I have Absolutely electric connectivity in our building or buildings, but the confusion is unnecessary. [00:37:43] The confusion, had that confusion happened in the sales process, I don't know whether I would have bought. It didn't happen in the sales process, it happened in the fulfillment side. So the sales guys, they got it nailed. When I bought my RAC, Membership, I don't know how many years ago. The guy was utterly convincing. [00:38:05] When I bought my BT contract, the guys were utterly convincing and of course when I go to the garage, well, the first time I went to the garage, I went reputationally because somebody else had recommended them. I bought instantly because they were They were utterly convincing. The problem happens in the fulfilment stages. [00:38:27] And as such, I think we need to keep an eye on that. We need to be very clear to our clients, exactly what it is that we're going to do, and when we're going to do it. I was doing a wedding pitch yesterday. And I had to be, and I've, I mean I've well practiced at it, I've done it a long time. I say to them, okay, here's the process. [00:38:45] I actually talk them through the fulfillment process. We talk loads about the wedding, but then I go through to the fulfillment process, and I suspect occasionally I lose a gig because of it, because maybe it sounds just a little bit too boring. Precise. I don't know. But, I said to the client yesterday, who are buying with us, by the way, you come to the studio two to three weeks after your wedding. [00:39:10] That gives you enough time to have a short honeymoon. If it needs to be longer, or you want it shorter, we can do that. Two to three weeks, you're gonna come, you're gonna have lunch. During that meeting, we are gonna show you a slideshow. We're gonna melt your hearts. I do say this. We're gonna say, I'm gonna soften your wallet, [00:39:27] We are gonna make life very difficult for you to say no to any pictures. Then we're gonna bring up those pictures and we're gonna, we are gonna help you choose the pictures that are going to go in your album. It's a lovely process, but it's not an easy process, so we're going to give you some lunch. [00:39:42] It'll take a few hours. At the end of that, you're going to pay for the extra images you put in your album. I'd say that a little bit softer, but that's what I'm saying. You're going to settle up with us as to the images that are going to go into your album, on top of the ones you've already paid for as part of your initial contract. [00:40:00] Then, We're going to give you a USB that has watermarked images of everything we've shown you, and the slideshow of the, uh, that we showed you in that reveal. We license the music, by the way, with the MCPS, so you can have any music you like. So, you let us know what music you like. That's what your slideshow will be set to. [00:40:19] It'll be on a USB. At the end of the meeting, when you've settled up with us, that's what you take away with you. The next morning, we start working on that design. Within a week, maybe two, depending on what's going on in the studio, we will send you a PDF that shows that design. You have a look at it and decide whether you like it or not, or if there's anything you'd like to change. [00:40:40] And the things we're looking for from you are A. Do you like the design? And B. Is there anything in any of the images that needs additional retouching? Fire exit signs, those kinds of things. When you eventually sign off the design, and you can go backwards and forwards as much as you like, by the way, because the most important thing is that you love your album more than anything else in the world. [00:41:02] You're going to have that for the rest of your lives together. You must love it. You make as many changes as you want. Yes, okay, by iteration number seven or eight, we might be rolling our eyes at you. But we will still do it, and we will get it perfect for you. When you're happy, you sign that off. We will do two things. [00:41:20] Firstly, we will order your album and any copy albums you need. I don't say it like this, I'm saying it really clearly because I'm driving a car at 70 mile an hour and I'm trying to make this clear. But nonetheless, this is the process, right? Uh, I say we will order that album and any additional copies you'd like. [00:41:35] Eight weeks after that, as a maximum, you will have your album in your hands. The actual order time, by the way, is shorter than this, but we always say, 8 weeks, because then I'm under promising and over delivering. You will also receive a link online that has a link to the finished images. The edits that we've done for you without the watermarks, because part of what we do is any image a client puts in their album, we will give them a digital copy of that as part of the contract. [00:42:06] We charge quite a lot of money for this, so it's fine that they can have the files, but we only release the finished files. When the album design is signed off. Why do I do it that way? Well, it gives me a couple of things. Firstly, it gives me a lever to pull when people are saying, Can I have a file? And I say, Yeah, as soon as you sign off your album. [00:42:23] The second thing is, The only hi res files that go out are fully retouched and finished. There's no danger that an artist Unretouched image can end up in a big frame on someone's wall. So that's why we do it that way. And I'm really clear about that fulfillment process to the client. Now, I think there's other bits of our business where we're not so clear and I'm figuring out those areas and trying to work out and make sure that everything we do is super, super clear because the experience I've had with three suppliers who genuinely, I rate, genuinely. [00:42:58] I'm happy to pay for their services. I think it's been a little bit muddled and a little bit muddy. And that, well, that can never be a good. Do you know what? I'm going to round this podcast off there and I'm going to make the journey away from the photography show another edition which I might release at a later date because that gives me extra content, right? [00:43:20] For those of you, for those of you who are part of our workshop community, we released a new challenge last night. So we, inside, anyone that's been on our workshops, you get invited into a secret and private Facebook group. The only way you can get in there is by being on one of our workshops because that is creating a super concentrated little audience, a little community rather. [00:43:42] of like minded people who can ask questions in a way that is safe, a way that is positive, and you get feedback from others in there. It's a really nice community. On top of that, people like Simon and Mark from Elinchrom are inside the group, so that if you have any specific questions about flash photography not only will you get answers from people who run the group companies based around this kit. [00:44:06] Of course they're going to bias their answers towards Elinchrom, but hey, I'm an ambassador for them. So what else would you expect me to say? Likewise Jeremy and Miranda and the team from Neal and the team from Graphistudio are in there. So if you have any questions about albums and those kind of things, it's just a really nice place to be. [00:44:21] But we run these image challenges. The current challenge which I released last night is the one chair challenge. Take a subject, take one chair, just one chair, and pop a photograph into the community. And then at the end of the month, I have a run through them, pick out my favourite, do a video critique, and set a new challenge. [00:44:41] And we did this one because the article is featured in Professional Photo Magazine this month from us. We do an article every month, but this particular one is of Lucy in a chair, and it's just a simple shot of a teenager. Just looking super cool in what is my Nan's old throne, old armchair. So that's that community thing. [00:45:02] Workshops, if anyone's interested in any of our workshops, just Google Paul Wilkinson Photography Workshops. You will find them they'll pop up in Google and And then you can see what's going on at the moment. The tomorrow's workshop is all about small spaces and it wasn't, but it now is about how to use Elinchrom lighting in small spaces. [00:45:21] We'll see quite how that adventure goes, so to wrap up, let's overtake this tanker in tons of spray. Thank you for listening to this podcast. It's kept me entertained for at least half of my journey up to Birmingham. If you have any questions, please do email paul@ paulwilkinsonphotography.co.Uk. I've had a couple of really nice emails in the past few weeks. Apologies. I know I've been a little bit slow in getting back to everybody, but it really has been a . a tiny bit, a tiny bit crazy at the studio but also head across to masteringportraitphotography. com which has a heap of stuff all around this beautiful skill of ours or topic of ours the joy, the creativity and the business of portrait photography. [00:46:08] Head over to masteringportraitphotography. com and do please subscribe. Hit that subscribe button. I don't know how you're listening to this right now, but I'll lay you a bet there's a subscribe button there somewhere. Subscribe to the podcast and then it just arrives. You know, you didn't even know you were going to listen to me today, and there you are. [00:46:26] Forty minutes later, whatever it is, I've no idea how long I've been driving and talking forty minutes later, you are sitting thinking, Well, that was worthwhile! Do you know what? I'm really glad I hit that subscribe button. Also, if you get a chance, leave us a review. [00:46:39] If it's a nice review, stick it somewhere public. If it's not such a nice review, email it to me, and then we can make changes to make things better, which is a constant process of evolution. Me and Darwin, well, we'd be great mates. And whatever else, as I head my way north, be kind to yourself. Take care.

In this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow.See omnystudio.com/listener for privacy information.

In this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow.See omnystudio.com/listener for privacy information.

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/european-studies

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/economics

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/communications

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/science-technology-and-society

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/technology

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices

In Visions of a Digital Nation: Market and Monopoly in British Telecommunications (MIT Press, 2024), Jacob Ward explains why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain's telecommunications infrastructure.  When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward's approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain's nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up. Jacob Ward is Assistant Professor in the History Department and Science, Technology and Society Studies Research Program at the Faculty of Arts and Social Sciences at Maastricht University. He is coeditor of Histories of Technology, the Environment and Modern Britain. Filippo De Chirico is a PhD student in History and Politics of Energy at Roma Tre University (Italy).  Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/british-studies

Back in 1995 when britpop ruled the charts and the UN designated it The United Nations Year for Tolerance, British Telecom started a friends and family service to make it cheaper to call a handful of your favourite people with the slogan It's Good To Talk.Everyone agreed.Hopefully we do still think that, don't we?Support the show Social Media Links Threads https://www.threads.net/@richardnichollsreal Instagram https://www.instagram.com/richardnichollsreal Twitter https://twitter.com/richardnicholls Facebook https://www.facebook.com/RichardNichollsAuthor Youtube https://www.youtube.com/richardnicholls TikTok https://www.tiktok.com/@richardnichollsauthor

Explore a groundbreaking approach that will redefine the real estate industry with Douglas Hayden as we discuss the future of housing: commercial-to-residential conversion. He also shares the unbelievable advantages of living in a converted unit. Stay tuned to learn how you can breathe new life into underutilized office spaces today!     Key takeaways to listen for Why converting office spaces into housing is a great business strategy Arthroto Industries' process of converting a commercial to a residential property The perks of doing “conversion in a box” Property conversion financing options and how they work State-of-the-art facilities found in office to residential conversions     Resources mentioned in this episode GSA US Department of Housing and Urban Development (HUD) Bisnow The Real Deal Honeywell SKYX Platforms Amazon Siri - Apple About Douglas Hayden Doug is the Founder, President, and CSO of Arthroto Industries Inc. He has an impressive track record spanning over 20 years in both the commercial and residential real estate sectors. Alongside his team, he has successfully executed more than 1,600 transactions, building a reputation for diligence, innovation, and client satisfaction.   Before delving into real estate, Doug held prominent roles at multiple tech startups, all of which were later acquired by industry giants such as Apple, IBM, and British Telecom. He then worked at SMED, an office solutions provider, where he steered the company towards integration with tech platforms, focusing on enhancing office environments with technology-infused solutions for raised flooring, walls, and ceiling systems.   In addition to his industry accomplishments, Doug is a distinguished REALTOR® and has been recognized with numerous awards throughout his career. Notably, he was part of the pioneering team that established EXP Realty in Canada. In honor of his service and impact, he has been the recipient of the Queen's Platinum Jubilee Citizenship Medal and the Alberta Centennial Medal. Connect with Douglas Website: Arthroto LinkedIn: Douglas Hayden Email: dhayden@arthroto.com     Connect with Leigh Please subscribe to this podcast on iTunes or the Podcasts App on your phone, and never miss a beat from Leigh by visiting https://leighbrown.com. DM Leigh Brown on Instagram @ LeighThomasBrown.   Subscribe to Leigh's other podcast Real Estate From The Rooftops     Sponsors Leigh Brown University – New On-Demand Training How to Dominate During This Recession! Enroll Now to learn practical steps for effective action, discover what to say, and ensure success in securing listings, assisting buyers, and expanding your business, regardless of market conditions.  Enroll today at: https://www.leighbrownuniversity.com/dominate-recession  Enter code: CSIRE20 at checkout for a 20% discount

We explore the concept of "job crafting," where individuals reshape their roles to align with their strengths and passions, ultimately boosting job satisfaction and performance with Rob Baker. Key topics include:

This week,Chris Hall, Chairman and Co-Founder of Stacuity Ltd. describes thechallenges of being a small startup grappling with geographical bias in the tech industry,and the need to convince others of their credibility in spite of these biases. In this episode you will learn: How they are trying to change the perception of the industry by offering a betterand more efficient network specifically designed for IoT. The importance of storytelling and the power of asserting oneself in aconversation. Chris shared his experience of convincing skeptical, traditional telecom engineers about the significance of embracing the internet, which ultimately led to successful implementation and adoption. 24 Hour Challenge: Chris also challenged the listeners to practice concise communication in their ownpresentations, emails, and conversations - whatever you are composing, try to cut it inhalf! About Chris Hall:Chris has worked in the telecommunications sector since graduating from CambridgeUniversity in 1984. He has held senior roles for British Telecom and O2 in the UK andEurope, before moving to the Isle of Man in 1999 to become CEO of Manx Telecom. In 2000, he led a ground-breaking project to build and launch Europe's first commercial3G mobile network. The 3G showcase generated a huge amount of interest from theindustry, media and customers and generated valuable learning and insight for ManxTelecoms parent company, O2 which was used to shape their 3G rollout plans in the UKand Europe. In 2011 he returned to his entrepreneurial roots. He is an active angel investor with aportfolio of investments in early-stage technology start-ups and is co-founder andchairman at Stacuity Limited, a new venture providing programmable IoT connectivity. He is also a Board member/advisor for companies across various sectors and isChairman of Hospice Isle of Man. You can connect with Chris in the following ways: Web: www.stacuity.com LinkedIn: https://www.linkedin.com/in/chrishallcando/ You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Vocal Impact Productions Twitter: @LauraSicola Instagram: @VocalImpactProductions Website: https://vocalimpactproductions.com/ Laura's Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this So What? episode, Jon Pelson, author of the best-selling book "Wireless Wars," discusses China's impact on the telecommunications space. He also shares the frightening security concerns around Chinese components in 5G networks and discusses why the FCC's ban on these components may not be enough.Key Topics[01:30] China's Success in the Telecom Industry[05:12] China's Grip on 5G[08:29] Are Your Communications Ever Private?[13:00] The Influence of Technology[15:53] What Would Happen if China Got Control?[19:20] FCC Ban on Chinese Components[24:50] Huawei's Placement Strategy[30:05] Is the FCC Ban a Good Start?[38:42] How America Takes Back Control[44:51] Tech Talk QuestionsQuotable QuotesOn Huawei's Tower Placement: "Our nuclear missile bases, our special operations command at the nuclear sub base are all served by Huawei cell equipment." I said, 'That's impossible. They have like 0.1% market share. How could they have every nuclear missile site?' I started looking into it. The reason I called the book 'Wireless Wars' is because it's a war that's being fought through what appears to be business means. This is not business." -Jon PelsonOn Why We Should Protect Data: "People say, 'I have nothing to hide.' Especially the younger generation says, 'Look, my privacy, in that regard, is not that important.' I was asked at the end of an interview, 'What would happen if China got control over us the way they're trying to?' I said, 'You don't have to scratch your head and do scenario planning. Look at places where China has control over the population.' -Jon PelsonAbout Our GuestJon Pelson spent nearly 30 years working as a technology executive, including serving as vice president at Lucent Technologies and chief of convergence strategy for British Telecom. His work with China's telecom industry during this time led Pelson to write his best-selling book "Wireless Wars" China's Dangerous Domination of 5G and How We're Fighting Back."Episode LinksThe Kill Chain by Christian BrosePaul Scharre's Tech Transforms EpisodeFocusBreaking BadBoyd by Robert CoramUndaunted Courage by Stephen Ambrose

Tune in today and catch the Chief Technology Officer, Brian Martin, of 8x8 as our special guest! Bryan talks about his history starting at 8x8 early on and the roles he's had at the company. Bryan gives killer tips around not only the 8x8 tech stack but more importantly some incredible tips for discovery meetings with customers and prospects and things people often overlook that help them close deal after deal! There are too many golden nuggets to list, so don't miss this one! Welcome to the podcast that's designed to fuel your success in selling technology solutions. I'm your host, Josh Lupresto SVP of Sales Engineering at Telarus and this is Next Level BizTech. Hey, everybody, welcome back to another series on CX. Today we're talking about how to unleash CX excellence, and we're journeying into the omnichannel world. Today, though, special guest, longtime Chief Technology Officer of 8x8,Bryan Martin.Bryan welcome. Josh, thanks. Great talking to you again. So,Bryan as we kind of kick this thing off, I always love to hear the origin story, everybody's personal journey. Tell us about, have you always been in technology? Did you start out washing cars and said I don't like that anymore? How did you get here? Yeah, no, I started out at Taco Bell to be perfectly transparent. But in college, I was torn between, I'd always done music through, you know, my high school years was in a rock band, was a classically trained guitarist, but loved engineering. My dad was a mechanical engineer and worked for IBM and could bring home IBM, you know, what was then not a PC, but on weekends, I got to play, you know, text-based Star Trek on that. But got to school in college and was overwhelmed by the musical talent around me. So I thought, I better keep my day job and get trained as an engineer. So, joined up here at 8x8, right out of school. First became CTO of the company back in 95 when we were a kind of vendor of these technologies to people like, you know, Lucent was our largest customer, British Telecom, a bunch of the service providers and equipment manufacturers. The dot com bust hit, Lucent went in one year from being our largest customer to our smallest customer. And I became CEO of the company as we tried to pivot into the service provider business and relaunch the company as a service provider in 2002. That's what we've been doing ever since. So that's the story. Love it. Love it. So I want to get into what your flavor and what you think CX is in 2023, but maybe just for anybody that is not familiar with 8x8, give us a real quick run of the land. Who are you? What's your focus and kind of what's going on over there? Yeah, so company is publicly traded. We're named after the basic building block of video compression. So we actually did video before voice. So it's 8 pixel by 8 pixel blocks that back in the day today, if we named ourselves to be 1x2 because the precision of video compression has come way down as compute power has gone way up. But, you know, 20 plus year provider of business unified communications. That's where we got our start. We started selling contact center in 2011. So we're now a 12 year veteran in the contact center space. We started in inbound voice. And that's still what we're known for in contact center. But I will tell you, 2015, we really started working on chat. And a couple years later, we started winning contact center deals against, you know, digital chat only vendors and specialists. But we've really filled in the whole spectrum. So reporting analytics, quality management, speech analytics, CPAS. We bought a little CPAS company in 2018, have integrated that into the platform. And we've also, you know, I think what's different about 8.8 is we embraced other workplace environments that end users want to work out of. So became a very large partner of Microsoft Teams. You know, I think we launched in 2020,

If you're feeling stuck and unfulfilled, despite your best efforts to find your purpose and alignment, then you are not alone! You may be tirelessly searching for answers in self-help books or attending countless motivational seminars, only to find temporary inspiration that fades away. Instead of the result you desire, you may find yourself trapped in a cycle of doubt, confusion, and frustration.Harness your innate powerThe power to transform our lives lies inherently within us, waiting to be utilized effectively. Maria underscores the importance of unleashing this innate power through self-love, the pursuit of continuous growth, and the resilience to withstand life's tsunamis. She firmly believes that each challenge encountered is an opportunity for personal development that brings us closer to our optimal selves. Maria Mantoudakis, a resolute guide in the realm of personal development. Celebrated as an award-winning speaker and bestselling author, Maria empowers individuals to break boundaries, challenge fear and uncover their authentic selves. While teaching the Dale Carnegie Course as a certified instructor and being a certified trainer under the Jack Canfield Success Principles program, Maria refined her mastery of transformational techniques. Making her mark in the corporate world as well, she currently plays a significant role at British Telecom. Her bestselling book, 'Tsunami to Greatness,' underlines her profound understanding of personal alignment and purpose.You are perfect just the way you are. Embrace your true self and strive to become the best version of you. - Maria MantoudakisThe resources mentioned in this episode are:Visit Maria Mantoudakis' website, Recreate Success, to learn more about her corporate seminars, speaking engagements, small group training, and personal life coaching services.Purchase Maria's bestselling book, Tsunami to Greatness, on Amazon to gain insight and inspiration on overcoming life's challenges and finding your purpose.Enroll in Maria's Life Transformation Mastery course to receive step-by-step guidance on navigating life's tsunamis and transforming into the best version of yourself.Connect with Maria on LinkedIn to stay updated on her latest speaking engagements and coaching programs.Follow Maria on social media (Facebook, Instagram, Twitter) for daily inspiration, motivational quotes, and tips on personal development.Share this episode with your friends and family who might benefit from Maria's expertise and insights on resilience and personal growth.Connect with Maria:Website: recreatesuccessnow.comFacebook: https://facebook.com/maria.mantoudakis/Facebook Group: https://facebook.com/groups/recreatesuccessnowLinkedIn: https://www.linkedin.com/in/maria-mantoudakis-6979aInstagram: https://www.instagram.com/mantoudakis_/Twitter: https://twitter.com/mantoudakisListen and Lean into our Resilient Community! Get your free monthly magazine and all access to our video vault. www.resilientgift.com Did I mention.... totally FREE!https://www.twitter.com/https://twitter.com/Kim_Hayden1https://www.youtube.com/channel/UCowz4fs2_3aPu8D5d1NAmQwhttps://www.resilientnewmedia.comhttps://www.facebook.com/KimTalkscahttps://www.linkedin.com/in/kim-hayden-74a203181/

Bryan Adams started his journey in employer branding with a simple realization - HR people were more receptive to his ideas than marketing directors of Fortune 100 companies. What he discovered next was an unexpected twist that would change his life forever. As he delved deeper into the world of employer branding, Bryan found himself challenged by the ever-changing landscape of employee expectations. But his dedication to fostering a sense of purpose, impact, and belonging among employees led him to develop transformative strategies that set clear expectations and attracted the right talent. Want to know how Bryan built his reputation as one of the best in the industry? Listen to this episode with Bryan! About Bryan Adams:Bryan Adams is the CEO and founder of Ph.Creative, recognized as one of the leading employer brand agencies in the world. Ph.Creative specializes in building world-class employer brands, EVP, and talent engagement strategies for companies such as Apple, American Airlines, British Telecom, and Virgin.Bryan is a specialist speaker and a 2x best-selling author of “Getting Goosebumps” (2015) and “Give & Get Employer Branding” (2020). He is considered a prominent employer brand thought leader and his creative, unconventional, and even controversial methodologies are said to regularly change the way people think about employer branding and EVP. His presentation style is energetic, passionate, thought-provoking, and interactive, so get ready to contribute and engage. In this episode, Dean Newlund and Bryan Adams discuss how to:Gain insights on effective employer branding tactics to strengthen your company's appeal to potential employees.Understand the vital role of workplace culture in employee satisfaction and retention.Acquire research techniques to inform and enhance your employer branding efforts.Delve into the relationships between branding, strategic planning, and corporate culture to ensure alignment.Recognize the need for consistent branding strategies to protect and improve your company's image. "The organizations that have the empathy and the compassion and the foresight to overlay what people are looking for with what's right for the business, they're the ones that are going to win. ” —  Bryan Adams Connect with Bryan:  Website : https://www.ph-creative.com/LinkedIn: linkedin.com/in/bryanadams1     https://www.linkedin.com/company/ph.creative/ Connect with Dean:YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkwWebsite: https://www.mfileadership.com/The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/LinkedIn: https://www.linkedin.com/in/deannewlund/Twitter: https://twitter.com/deannewlundFacebook: https://www.facebook.com/MissionFacilitators/Email: dean.newlund@mfileadership.comPhone: 1-800-926-7370 Show notes by Podcastologist: Hanz Jimuel Alvarez Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

THNX: A Feelgood Podcast is re-releasing our interview with friend of the pod John Nova Lomax, who passed too soon on Sunday, May 21, 2023.  John Nova Lomax was a journalist in Houston, Texas for 20 years. After graduating from Belmont in Nashville, Tennessee, he had a variety of jobs including oyster shucker, landscape gardener, British Telecom clerk, and field hand in Israel. John settled down in journalism at the Houston Press, where he reviewed and introduced all types of music to his readers as a Music Editor and Staff Writer for nearly 12 years. After working briefly at Swamplot.com, he was a Senior Editor at Texas Monthly for almost 4 years. John is survived by his children.

Entrepreneurs must be ruthless, obsessive and willing to cut corners.Something that Justin Byam Shaw, Chairman of ESI Media, would know.He co-owns (alongside Evgeny Lebedev) the Evening Standard & the Independent, and also co-founded the Felix Project - one of the biggest food redistribution charities in the UK!If you've ever been in London, you'll notice the Evening Standard lying around Tube stations. It's a 100% free quality newspaper and I'd always wondered - what does it take to run it? How do you manage to keep a newspaper free on such a scale?Well today, Justin shares it all.He takes us through his decision to:

The growing dominance of China's tech giants in 5G technology has far-reaching geopolitical consequences. To address this challenge, we need to understand the strategies being used to counter China's dangerous grip on this critical area of tech. In this episode, Jon Pelson, an expert in the telecom industry, shares his insights in his book, Wireless Wars: China's Dangerous Domination of 5G and How We're Fighting Back. He dives into the evolution of the telecom industry, from his early days on Wall Street and Madison Avenue to his time at Lucent and British Telecom. He also discusses the rise of China's tech giants and their impact on global tech supremacy, drawing from his observations during his travels to China. Jon explores the geopolitical implications of China's dominance in 5G technology, and the strategies being employed to push back against it. If you're someone who's interested in the intersection of technology and geopolitics, then this episode is for you. Tune in now.Love the show? Subscribe, rate, review, and share!Here's How »Join the Take The Lead community today:DrDianeHamilton.comDr. Diane Hamilton FacebookDr. Diane Hamilton TwitterDr. Diane Hamilton LinkedInDr. Diane Hamilton YouTubeDr. Diane Hamilton Instagram

Have you ever thought about changing your employee recruiting strategy to focus first on repelling the wrong candidates and then compelling the right ones? One of the biggest challenges I hear from our clients and business leaders around the country is that they cannot find the right people or enough people. What if one of contributing problems to finding the right people is that you don't have an employer brand to communicate to potential new hires, new leaders, or new franchisees what is important to you ?Our guest today is Bryan Adams, who shares with us the details on what an employer brand is and how to create one that compels and repels the right potential new hires.TODAY'S WIN-WIN:Compel and Repel job applicants with your employee branding. LINKS FROM THE EPISODE:You can visit our guest's websites at: https://www.ph-creative.com/Get a copy of Bryan's Book: https://www.amazon.com/Give-Get-Employer-Branding-Belonging/dp/1544507062/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1679250005&sr=8-1-fkmr0Connect with our guest on social:https://www.instagram.com/ph.creativelife/https://www.linkedin.com/in/bryanadams1/https://www.facebook.com/Ph.Headquarters https://www.youtube.com/user/PhCreativeVideoP If you are ready to franchise your business or take it to the next level: CLICK HERE.ABOUT OUR GUEST:Bryan is the CEO and founder of Ph.Creative, which is recognized as one of the leading employer brand agencies in the world. Ph.Creative specializes in building world-class employer brand and talent engagement strategy for companies such as Apple, American Airlines, British Telecom and Virgin. Bryan is a specialist speaker and a 2x best-selling author of ‘Getting Goosebumps' (2015) and ‘Give & Get Employer Branding'(2020). ABOUT BIG SKY FRANCHISE TEAM:This episode is powered by Big Sky Franchise Team. If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation online at: https://bigskyfranchiseteam.com/ or by calling Big Sky Franchise Team at: 855-824-4759.   

In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Bryan Adams about a strategic approach to employer brand that aligns your business strategy with attracting and keeping the people you need to win. Bryan Adams (https://www.linkedin.com/in/bryanadams1/) is the CEO and founder of Ph.Creative, recognized as one of the leading employer brand agencies in the world. Ph. specializes in building world-class employer brand, EVP and talent engagement strategy for companies such as Apple, American Airlines, British Telecom and Virgin. Bryan is a specialist speaker and a 2x best-selling author of ‘Getting Goosebumps' (2015) and ‘Give & Get Employer Branding'(2020). He is considered a prominent employer brand thought leader and his creative, unconventional, and even controversial methodologies are said to regularly change the way people think about employer branding and EVP. His presentation style is energetic, passionate, thought-provoking and interactive. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Shopify at www.shopify.com/hci. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Westover's book, The Future Leader. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership. Check out the latest issue of the Human Capital Leadership magazine. Each HCI Podcast episode (Program, ID No. 592296) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Learn more about your ad choices. Visit megaphone.fm/adchoices

Betting and Investment: Laurie Taylor explores the connections and the differences between two apparently very different phenomena - the football pools and the stock market. He's joined by Keith Laybourn, Professor Emeritus of History at the University of Huddersfield, who charts the rise and fall of the football pools over the 20th century. In its heyday, millions of working class people hoped for a life-changing jackpot cheque presented by a sporting personality and stories of big wins punctuated the news. So what led to a flutter on the pools falling out of favour? And Amy Edwards, lecturer of Modern British History at the University of Bristol, asks ‘are we rich yet?' in a study which considers the way in which a growing number of British people engaged in stock market investment as financial markets became part of daily life from the 1980s following the privatisation of British Telecom. Did this development take investment away from the oak-panelled world of the City and give the wider public a genuine stake in popular capitalism? Producer: Jayne Egerton