Podcasts about video conferencing

UC Today's David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company's evolving cloud communications strategy.Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that's helping businesses modernize—without sacrificing the support they need. Whether you're navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear. TTx has spent decades helping businesses stay connected—and they're not slowing down.In this candid conversation, Aaron Clark shares how Intermedia's white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.Why white-labeling with Intermedia just works.How Intermedia's Teams integration crushes “Microsoft tax” and app overload.Real strategies for migrating 20,000+ on-prem endpoints to modern cloud.What's next: contact center AI, intelligent analytics, and cross-platform visibility TTX's model isn't just about tech—it's about delivering seamless customer experiences and maintaining healthy margins. If you're a service provider or MSP looking to scale cloud communications without losing your identity, this one's for you.

Watch on YouTube.On this episode of the UC Big News Show, host Kieran Devlin is joined by an expert-packed panel including Jon Arnold, Blair Pleasant, Craig Durr, Evan Kirstel, Mel Brue, and newcomer Derrick Kelly, Vice President of Solutions Enablement at AVI-SPL. The panel tackles the shifting tides of the SaaS and UCaaS landscape in 2025, questioning whether we've hit a saturation point, and whether AI is living up to the immense hype, and what Microsoft's layoffs might mean for both the business's strategy and the future of the jobs market.Is the SaaS market in decline, or just evolving? And is AI revolutionising the workplace - or just overpromising? In this wide-ranging and insightful discussion, industry leaders explore:Why UCaaS growth is flattening, while CCaaS continues to outperform—and what that means for vendors like Zoom, Cisco, RingCentral, and NICE.The growing backlash against SaaS sprawl and why CIOs are prioritising vendor consolidation and tighter spend controls.A reality check on AI adoption: hype vs. genuine enterprise deployments, especially in smaller businesses and government.Why successful AI integration demands strategy, guardrails, and realistic expectations—plus cautionary tales of botched implementations.This candid debate shines a light on the challenges and opportunities facing unified communications and enterprise tech in 2025.Watch the full video to hear how leaders like Blair Pleasant and Jon Arnold are advising clients on navigating the AI hype cycle.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this episode, host David Dungay sits down with Will Morey, Director of Channel at Gamma, to go behind the scenes of one of the UK's most influential channel-first businesses.From his personal journey to Gamma's evolving product stack and growth into a FTSE-listed giant, Will unpacks the market's biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one's unmissable.What happens when a channel veteran with 30 years in tech takes the reins at one of the UK's most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.In this deep dive, Will shares Gamma's roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.From PBX to UC and beyond – How Gamma's portfolio helps partners address every customer from 1 to 500+ users.Channel-first by design – Why Gamma's ecosystem, go-to-market strategy, and startup mentality still sets it apart.AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.Reseller relevance – Will's bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.

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In this insightful conversation, UC Today's Kristian McCann speaks with Meg Madison, SR VP and Chief Human Resources Officer at Shure, about the transformative power of human-centric design in modern AV technology.Madison shares valuable perspectives on how prioritizing employee experience in collaboration tools can drive business success, particularly in today's evolving hybrid work environments. This discussion reveals why technology decisions should start with human needs rather than technical specifications.Key discussion points:The critical importance of high-quality audio and video in facilitating meaningful communication, especially in hybrid environments where clarity directly impacts participant engagement.How artificial intelligence serves as an enabler rather than a replacement for human collaboration, taking over mundane tasks to enhance productivity and focus.Why collaboration technology must integrate seamlessly with physical spaces to create intuitive, frictionless experiences that employees actually want to use.

In this insightful edition of UC Today, host David Dungay is joined by Jonathan McCormick, COO of Intermedia, for an in-depth conversation about Intermedia's roadmap and its vision for the future of communications.Jonathan shares his impressive career journey from help desk to COO, his passion for empowering partners, and why AI is reshaping business conversations. From legacy migrations to the intelligent cloud and generative AI, this is a session packed with practical insights and strategic perspectives for partners, SMBs, and UC leaders.What's driving Intermedia's global growth and ongoing innovation? Join David and Jonathan as they dive into Intermedia's mission, vision, and roadmap to reshape business communications.Partner-First Model: Learn how Intermedia's CORE, Advisor, and Co-op partner models offer flexibility and local customer support unlike any other UC provider.AI-Powered Communications: Discover how AI is being embedded into Intermedia's products to boost productivity, automate customer interactions, and transform the end-user experienceMoving Prem to Cloud: Jonathan discusses the vast untapped opportunity in helping businesses migrate from legacy systems to the cloud—and why this is still the #1 priority.Culture + Innovation: Explore Intermedia's award-winning service culture, global reach, and commitment to continuous improvement with partners and customers at the core.

Healthcare video conferencing has jumped by 47% between 2023 and 2025—and more and more doctors are turning to platforms like Aonmeetings (877-380-3050) to make care easier, faster, and way more accessible. Find out how here: https://aonmeetings.com Aonmeetings City: Des Moines Address: 1725 East University Avenue Website: https://aonmeetings.com Email: dwightreed@aontv.com

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today.Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.Key Points:Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunitiesThe Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systemsAI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organizationFrictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflowsWatch to discover how your company can transform this data crisis into a competitive advantage.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.With U.S. laws like Kari's Law, Ray Baum's Act, and Alyssa's Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado's Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls.Whether you're in IT, compliance, or enterprise safety, this is a must-watch. How do enterprises ensure they're not just compliant with complex 911 regulations but genuinely prepared to protect their people?In this insightful panel discussion, Intrado's experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.Key Takeaways:Understanding Compliance: Learn how Intrado's ERS supports federal laws like Kari's Law and Ray Baum's Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile usersBeyond Compliance: Discover how Intrado's Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systemsAdaptability Across Industries: See how Intrado's solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individuallyFuture of Safety Tech: Gain insight into how Alyssa's Law is shaping broader workplace safety policies across the U.S., and what it means for your organization

In this episode, UC Today host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market.As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don't want to miss. What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs?In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.Tapping into untapped UC potential – Why the unified communications market isn't saturated, and how SIPPIO helps partners find “white space” opportunities with customers who already have platform licenses but no calling planA smarter go-to-market strategy – From vertical-specific campaigns to demand-gen kits, SIPPIO gives partners ready-made tools they can brand and deploy instantlyThe SIPPIO Partner Exchange advantage – Learn how this marketplace expands reseller access to Operator Connect, shortens the sales cycle, and connects customers with the right partners based on location and specializationSales velocity meets e-commerce – Discover how the SIPPIO Store gives partners a customizable online storefront to accelerate quoting and streamline UC sales with automation 

Watch on YouTube.In this UC Today exclusive, host David Dungay is joined by Microsoft experts Tom Arbuthnot, Kevin Kieller, Amanda Sterner, Ryan Herbst, Satish Upadhyaya, and Tom Halards for the highly anticipated Microsoft Teams Monthly Update.With Microsoft's staggering quarterly results and a raft of new Teams innovations, this conversation takes you behind the headlines into what's really happening — from Copilot's evolving AI personas to critical updates in Teams Rooms and Contact Center integrations. Whether you're a decision-maker, IT pro, or everyday Teams user, this episode is packed with can't-miss insights on the future of collaboration and communication.Microsoft Teams is evolving fast — and it's not slowing down.In this dynamic roundtable, the panel unpacks the biggest Teams stories and roadmap highlights you need to know:Microsoft's record-breaking financials and 430M+ M365 users: What's driving growth and where is Teams in the mix?Contact Center evolution with Unify certification and licensing enforcement: Major changes for integrated voice solutions.Copilot 2.0 and the rise of AI Agents: From assistants to "Agent Bosses" — why training and adoption are now essential.Rooms and Devices upgrades: Face recognition, translated captions, local PTZ controls, and facilitator AI agents for Android.Roadmap gems: Sensitive content detection, silent test calls, remote diagnostics, and much more.AI is rapidly transforming Teams into not just a collaboration tool, but a workplace operating system. This episode breaks down what's hype, what's here now, and what's just around the corner — with expert takes on every announcement.Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group. 

Watch on YouTube.In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC's report showing Microsoft's UC&C dominance and dissect what Avaya's new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft's vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya's next-gen platform, this is a deep dive into the trends shaping tomorrow's workplace.Key discussion points:Microsoft's Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.IDC's UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.Avaya's Infinity platform sparks debate around innovation, integration, and the brand's next chapter.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

For simple, affordable browser-based video conferencing that doesn't skimp on the extra features you've come to love, use AONMeetings! More details at https://aonmeetings.com Aonmeetings City: Des Moines Address: 1725 East University Avenue Website: https://aonmeetings.com Email: dwightreed@aontv.com

 In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia, about how Service Providers can enhance their Microsoft Teams offerings.They explore the challenges of delivering a seamless Operator Connect experience, strategies for differentiating Teams services in a competitive market, and how to avoid the "commodity trap" by developing higher-value propositions. 

Discover how AI is evolving from simple automation to autonomous systems that can reason, plan, and execute tasks on your behalf!

Watch on YouTube.In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration—from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI OverdriveFrom turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet DisruptionWith new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's VisionScreen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff TurbulenceLogitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Today, we are joined by Lewis Jaffe.Lew Jaffe is an entrepreneur, former high-tech CEO, college professor (professor of the year in his second year of teaching), philanthropist, and has founded three companies. In his career, he has created over $1 Billion in shareholder value through growing businesses and executing successful exit strategies. Many consider Lew to be “The Godfather of Video Conferencing,” as the company, PictureTel, created the first video conferencing systems for use over telephone lines, long before Skype, Facetime and ZOOM. Today, Lew is a clinical professor of entrepreneurship, speaker and executive coach dedicated to maximizing the potential of his students and clients. Also, he is a public company board member known for creating tremendous value.In this episode, we explore how integrity and relationship-building form the foundation of effective leadership and how perception shapes business interactions in profound ways.Key topics include:• Why being a good person is essential to being a good business person• How perception shapes customer experience and loyalty• The importance of preparation and showing up for unexpected opportunities• Why clear, decisive language builds trust and accountability• How to distinguish between "important" tasks and merely "interesting" distractions-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:30) Tool: The Business Case for Integrity(04:00) Tip: Managing Your Personal Leadership Brand(06:15) Technique: Exceeding Customer Expectations(10:00) Tip: From Rejection to Unexpected Opportunity(17:00) Tip: Balancing Urgency with Quality(19:30) Tool: The French Fry Rule of Discipline(22:15) Technique: Eliminating "If," "Maybe," and "Try"(24:00) Tip: Distinguishing Important from Interesting(26:30) Conclusion#CharlesGood #LewisJaffe #TheGoodLeadershipPodcast #BusinessIntegrity #PerceptionManagement #LeadershipPresence #PreparationStrategies #CustomerExperience #RelationshipBuilding #DecisionMaking #PersonalBranding #WorkDiscipline #Entrepreneurship #OpportunityRecognition #BusinessCommunication #TimeManagement #PrioritizationSkills #DecisiveLanguage

In this exclusive interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space.As AI and platform migration collide with legacy infrastructure, Mark lays out what's really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap. The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt?In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.Key topics include:Why AI is becoming the new battleground—and legacy systems just won't cut itHow Intermedia is helping service providers shift from CAPEX-heavy models to agile OPEX frameworksWhat it *really* takes to compete with hyperscalers by building value-added, trusted servicesHow Intermedia empowers partners with go-to-market tools, white-labeled campaigns, and AI-powered solutions that are ready to launch

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company's game-changing partnership with Intermedia.With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you're looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationshipsMicrosoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutionsAI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiencyCustomer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

Watch on YouTube.Join David Dungay and co-host Tom Arbuthnot as they welcome a power-packed panel of Microsoft Teams experts—Josh Blalock, Graham Walsh, Ryan Herbst, and Kevin Kieller—for April's can't-miss Teams Monthly Update. From AI agents that think for you to game-changing integrations, this episode dives deep into the updates reshaping the Microsoft Teams ecosystem.April's edition of Microsoft Teams Monthly is a whirlwind of Copilot agents, smarter rooms, and surprise integrations. Whether you're an IT pro, end user, or Teams nerd (no judgment here), you'll want to catch every minute of this one.Copilot Agent UpgradesNew “Researcher” and “Analyst” agents offer powerful multi-step reasoning for enterprise-grade insights.Interpreter Agent enters public preview with real-time voice translation in multiple languagesFacilitator Agent helps meetings stay on track with nudges, time checks, and agenda promptsTeams Phone + DynamicsMicrosoft debuts Teams Phone Extensibility for tighter contact center integrationsMajor ISVs jump on board—lowering costs, boosting flexibilityDevices, Devices, DevicesCisco brings Apple AirPlay to Teams RoomsPTZ camera controls come to Android MTRsYealink, Jabra, and others push M-DEP devices into general availabilityShure gets Teams Room kits officially certifiedFiles Tab Gets SmarterNew “Shared” tab consolidates links, OneDrive, and SharePoint files—finally solving Teams file chaosPlus: Event previews, live commentary, and a few laughs along the way.Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this exclusive interview, Rob Scott, Publisher, UC Today sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to break down the compliance challenges and opportunities for organizations using Zoom's ecosystem—including Zoom Meetings, Zoom Phone, Workvivo, and AI-powered collaboration tools.With AI-driven productivity tools like Zoom AI Companion rapidly transforming workplace communication, compliance leaders must adapt to ensure governance, security, and regulatory alignment.Key discussion points:The biggest compliance risks in Zoom's ecosystem todayHow AI-generated content (including AI Companion) impacts complianceWorkvivo's compliance implications for social-style enterprise engagementReal-world examples of how Theta Lake prevents compliance disastersThe regulatory crackdown on AI, digital communications, and what's at stakeRed flags that should make every CIO, IT leader, and compliance officer rethink their Zoom governance strategyTheta Lake is the compliance powerhouse behind Zoom's Compliance Manager (ZCM), ensuring enterprises can fully embrace Zoom's innovation while meeting the strictest security and regulatory requirements.

It's a 21st century phenomenon, as you might expect, without historical antecedent. After all,…

It's a 21st century phenomenon, as you might expect, without historical antecedent. After all, when the knights of the roundtable sat down to discuss business, Sir Lancelot probably wasn't fixated...

 In this in-depth UC Today interview, host Kristian McCann sits down with Sam Sabet, Chief Technology Officer at Shure, to explore how Shure is innovating audio technology and shaping the future of communication solutions.Discover how Shure's century-long expertise is driving technological advancements in audio, from professional sound systems to enterprise communication tools. If you're looking for expert insights into audio innovation and technology strategies, this conversation is a must-watch.In this engaging discussion, Shure CTO Sam Sabet shares the company's remarkable journey, technological innovations, and market strategies that have defined its success over 100 years. From customer-centric design to AI-driven enhancements, this interview unpacks key industry trends and challenges in audio technology.Key Topics Discussed:Shure's 100-Year Legacy – How the company has transformed audio technology across industries.Technology Innovation – Insights into Shure's approach to product development and user experience.AI and Future Technologies – How artificial intelligence is shaping Shure's innovation strategy.Hybrid Workspace Solutions – Addressing communication challenges in modern work environments.Global Impact – Shure's presence and influence across 120 countries. 

Watch on YouTube.Welcome to UC Today's Microsoft Teams Monthly Update with David Dungay and Tom Arbuthnot! This month's episode is packed with game-changing updates, and we've got an expert panel to dissect every major development. Joining David are:Tom Arbuthnot – Microsoft Teams & UC expertJosh Blalock – Industry thought leaderSatish Upadhyaya – Microsoft specialistRyan Herbst – UC strategistWhat's on the agenda?Skype is officially dead! What does this mean for enterprises?M-DEP finally goes GA with the first certified device—what's next?Copilot's AI-powered call summaries & Intelligent Recap—are they game-changers?Microsoft's latest Teams admin and CarPlay updates—big wins for IT and mobile users.Skype Bows Out – What's Next?After decades of influence, Microsoft is officially shutting down Skype. But is this a big deal or just a relic of the past?M-DEP Hits the Market!The first-ever M-DEP-certified device is here! The Jabra PanaCast 50 VBS leads the charge in Android-based Teams Rooms, with more devices coming soon.AI Takes Over Teams MeetingsCopilot's AI-powered call summaries and Intelligent Recap for webinars & town halls bring next-level automation to enterprise meetings.New Tools for IT & Mobile UsersTeams Client Health Dashboard for proactive troubleshooting.Direct Routing SIP Call Flow Diagrams now available in Teams Admin Center.Apple CarPlay & Siri Enhancements make it easier to stay connected on the go.Plus: We break down what ChatGPT-4.5 means for Microsoft Copilot and the rise of AI competitors like DeepSeek!Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya's strategic pivot, the conversation gets deep into industry consolidation, AI's growing influence, and the future of unified communications.Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.Main Description:AWS Chime's Demise & UC ConsolidationIs UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?Avaya's Controversial Contact Center ExitAvaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.RingCentral's AI Play & CX EvolutionWith AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?MWC, Cavell Summit & Enterprise Connect: What to ExpectThe biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Join UC Today's Kieran Devlin as he sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore the evolving landscape of cloud communications.With enterprises shifting towards integrated communication platforms like Microsoft Teams and Zoom, resellers and service providers must adapt to stay competitive. This discussion uncovers the strategies and insights that can drive success in 2025 and beyond.How can UC resellers and service providers thrive in an increasingly cloud-driven world? In this insightful conversation, Steve Forcum breaks down the industry's biggest trends and what it means for the channel. Key discussion points:Shifting Market Dynamics: How the industry is consolidating into major platforms like Teams and Zoom, and why resellers should focus on the down-market opportunity.Cost Savings & Productivity Gains: How organizations leveraging Teams Phone or Zoom Phone can reduce TCO by nearly 40% while streamlining operations.AI-Driven Innovation: The role of generative AI in enhancing cloud communication tools with features like automated call summaries and post-call coaching.Operator Connect Marketplace: Challenges and opportunities for service providers looking to enter, and how automation is key to profitability.Learn more about the benefits of migrating to Teams Phone or Zoom Phone for your business. Visit SIPPIO to discover how their technology simplifies UC integration.

Analysts Don Kellogg and Roger Entner are joined by Carsten Kraus, founder and CEO ofCasablanca AI, to discuss the company's solution to the “eye contact problem”that plagues modern video conferencing.00:23 Casablanca aims to solve a nagging video conferencing issue03:00 Casablanca's origins 04:22 Technical requirements and operation 05:55 Implications for sales-oriented industries 06:26 Studies on and importance of eye contact 08:07 Competing with Nvidia 09:30 Environmental implications vs. productivity 10:40 Core technologies evolution and network requirements 12:00 Episode wrap-up Try Casablanca: https://www.casablanca.aiTags:telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, DonKellogg, Roger Entner, Carsten Kraus, Casablanca, AI, video conferencing, eyecontact, Microsoft Teams, Zoom, Apple, sales, insurance, Nvidia, CO2, carbonfootprint, productivity, Germany, Edge, 3G

In this engaging video interview, Susie Harrison, Head of Content, UC Today, sits down with Tyler Troutman, Global Strategic Market Development at Shure, to explore the critical role of flawless audio and security in Microsoft Teams Rooms. As hybrid meetings become the norm, ensuring audio equity is essential to maintaining engagement and inclusivity for all participants, whether they are in the room or joining remotely.The discussion highlights Shure's latest Microsoft Teams Room solution, designed to deliver high-quality, secure audio that meets the evolving demands of AI-driven collaboration. Troutman shares insights on how AI is reshaping the expectations for meeting audio, pushing the need for advanced noise management, voice clarity, and seamless integration with Teams.IT decision-makers and teams are also top of mind in this conversation, as the duo delves into the key features that organizations require from Microsoft Teams Room kits. From security considerations to ease of deployment, the interview provides valuable takeaways for businesses looking to enhance their meeting environments.Whether you're an IT leader, AV professional, or simply interested in the future of workplace communication, this session offers a compelling look at how innovative audio solutions are shaping the future of hybrid collaboration.

Watch on YouTube.The Asia Pacific region is rapidly becoming a hotbed for cloud communications, and Cavell is finally bringing its prestigious summit to the region. In this exclusive interview, Rob Scott sits down with Trent Webby, Head of Asia Pacific at Cavell, to discuss the inaugural Cavell Summit Asia Pacific and why now is the perfect time to launch.Why Attend?Cavell's renowned summits have been running successfully in Europe and North America for a decade, and now, after extensive research, they're making their way to Sydney, Australia. Trent Webby shares the insights that led to this decision, what attendees can expect from the event, and why Asia Pacific is on the brink of a market boom in cloud communications.Key discussion points include:Why APAC is primed for growth in cloud comms, and what Cavell's research uncovered.An exclusive look at the event's speaker lineup, including 8x8's CEO Samuel Wilson and New Wave's COO Mark Bunnell.Who should attend – from telcos and MSPs to CCaaS and CPaaS providers.The stunning Sydney Harbour venue and what makes this event unique.If you're looking to stay ahead in the APAC cloud communications space, this is the event to attend. Get insights from industry leaders, connect with key decision-makers, and enjoy a networking experience like no other.Next Steps:Register now via the Cavell website and secure your spot at this landmark event. Click through to their website and get your ticket.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Our guidance on showing you're engaged during video meetings

Watch on YouTube.In this UC Today special, host David Dungay and co-host Kieran Devlin bring together an all-star panel of industry experts, including Craig Durr, Melody Brew, Evan Kirstel, Urwin Lazar, Elka Popova, Zeus Kerravala, and Dominic Black.With January just underway, this discussion dives into hot topics and news stories of the year (so far) like Gamma's strategic acquisition spree, the cost strategy behind AI features from the big vendors, and the evolving role of voice in unified communications. If you want to stay ahead of industry trends, this is a must-watch!Get ready for a jam-packed episode where the UC Today panel unpacks the latest developments shaping the unified communications landscape. Here's what's in store:How Gamma's acquisition of Starface is poised to reshape the German market, giving them a foothold in Europe's under-penetrated cloud communications space.AI Wars Heat Up: Google, Microsoft, and Zoom are battling it out over AI costs and adoption. The panel explores the strategies behind free AI features and their long-term implications for businesses.The Rebirth of Voice: From AI assistants to multimodal communication, learn why voice technology is making a strong comeback in enterprise applications.Governance and Regulation: Tackling data sovereignty, AI governance, and the complexities of rolling out AI globally.With insights from top experts and fresh takes on pressing issues, this episode delivers actionable intelligence for service providers, enterprises, and anyone invested in the UC ecosystem.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Everybody's 'dream' job is... Chicken Soup 'Cough Drops!' And a rich guy left 10 MILLION to a town he'd never been to! That's what Paul Layendecker is BuZzin' about today on The Daily BuZz!!See omnystudio.com/listener for privacy information.

In this episode, David Dungay hosts Paul Holden, VP of EMEA at CallTower, and Jon Arnold, Principal at J Arnold and Associates, for a deep dive into the evolving landscape of channel partner business models.With AI, cloud-to-cloud migrations, and vertical specialization taking center stage, this conversation offers actionable insights for partners looking to maximize their potential in 2025 and beyond. If you're a channel partner or tech enthusiast, this discussion is one you can't afford to miss. Get ready for an insightful discussion on the future of unified communications and contact center solutions with industry experts Paul Holden and Jon Arnold.Learn how CallTower is helping partners embrace new opportunities while staying vendor agnostic. Key takeaways include:The Channel's Evolution: Explore how UCAS and CCAS migrations are driving innovation, with cloud-to-cloud transitions offering partners a chance to refine their portfoliosDemystifying AI: Understand practical use cases, from meeting summaries to customer service automation, and learn how partners can position AI as a tool for solving real business problemsThe Power of Vertical Solutions: Discover how focusing on specific industries like hospitality, aviation, and manufacturing can differentiate offerings and combat commoditizationSecurity as a Priority: Learn why robust cybersecurity measures are critical as businesses handle more data than ever in their digital transformation journeyPacked with examples like seamless collaboration for private jet hire companies and optimizing hotel logistics, this episode is rich with actionable advice for channel partners ready to lead in a fast-evolving market.

Everybody's 'dream' job is... Chicken Soup Cough Drops!? And a rich guy left 10 million dollars to a town he'd never been to! That's what Paul Layendecker is BuZzin' about today on The Daily BuZz!!See omnystudio.com/listener for privacy information.

UC Today's David Dungay hosts Aahad Khalid, UC & CC Product Lead, Vodafone Business UK, and Phil Doherty, AVP Sales Engineering for International Global Strategic Providers at RingCentral.In this session, we cover:The role of Telcos in UC and CCThe best performance gains from businesses using an integrated UC and CC platformHow to bring existing UC & CC services together or opt for an entirely new fully integrated provider

UC Today's Susie Harrison hosts Dominic McDonald, CEO, ULAP, to discuss the company's $1 Million Connectivity Pledge with ITU.In this session, we cover:The challenges faced by communities across ASEAN in achieving equitable access to digital communicationHow ULAP adapts its global communication solutions to markets across ASEANThe infrastructure challenges in deploying ULAP Voice across the regionOutcomes for local communitiesULAP's long term vision for the telecoms landscape

To kick off the year, David Dungay was joined by Tom Arbuthnot of Empowering.Cloud, and Graham Walsh from Neat to explore the latest news from the Teams ecosystem.This discussion sheds light on the latest updates that enhanced Microsoft Teams' functionality, customer engagement tools, and AI-driven capabilities. Here's what you'll discover:Copilot Updates:Microsoft 365 Copilot Chat, with agents, coming in JanuaryThe Microsoft 365 app (desktop and mobile) will also be named "Microsoft 365 Copilot" Microsoft Copilot extending to Teams and OutlookNew Pay-as-you-go billing model for Agents in SharePoint alongside Copilot Studio now has a Pay-As-You-Go experience Promotional access to Agents in SharePointDuring a promotional trial period running from January 6, 2025, through June 30, 2025, organizations with 50 or more Microsoft 365 Copilot licenses will automatically receive 10,000 additional queries per month for agents in SharePoint, giving users without Copilot licenses access to create and use agents.Using Copilot agents in group chats - FebTeams Updates:The new Microsoft Teams Chat and Channels experience Facilitator and translated agents SMS coming to teamsQueues app barge and whisper Monitor Whisper Barge and Takeover - MarchService level realtime stats coming to Microsoft Teams Queues App FebruaryPlaces development AOSP + mandatory android updates + MDEP Microsoft Teams: Meeting recap can be shared as a linkCaptions in Teams Rooms on Windows will support additional languages and real-time translationConnect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

UC Today's Kieran Devlin speaks to Steve Forcum, Director of Marketing & Program Management at SIPPIO.In this session, we discuss the following:An introduction to SIPPIO as a market leader and brandA deep dive into SIPPIO's products and go-to-market and implementation strategiesHow SIPPIO addresses technology problem solving and innovation

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including: Latest announcements from Microsoft Ignite Avaya's latest round of layoffs Zoom drops 'video' from its brand Wildix CEO, Steve Osler, on Return to Work trend  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal Analyst, Moor Insights & StrategyZeus Kerravala, Principal Analyst, ZK Research Blair Pleasant, President, COMMFusionThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.UC Today's David Dungay speaks to Mark Bunnell, COO at Nuwave.In this session, we discuss the following:The current migration landscape Why some industries are lagging on their migration journeyHow Teleport is bringing automation to the migration journey For more information visit Nuwave.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Susie Harrison hosts Jeff Catz, Innovation Lead at Enreach.In this session, we cover:Why a mobile first approach is critical to the modern enterpriseHow the Enreach mobile app MOBiiS 2.0 is delivering new AI-powered features and benefitsThe adoption of the white-label app versionEnreach's vision for the mobile app

UC Today's David Dungay hosts Sandhya Rao, Group Product Manager of Microsoft Teams Devices & Gauthier Renard, Group Product Manager, Barco.In this session, we discuss the following:Highlights from IgniteLatest trends in BYOD for Microsoft TeamsHow Barco and Microsoft are working together to create BYOD rooms

  Expand your sales success with these strategies for selling in the ACA market!   Read the text version   Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.   Resources: ACA 101: Selling Under-65 Health Insurance: https://link.chtbl.com/ASG6248/ Agent Registration: https://app.ritterim.com/public/registration/ Building Client Loyalty: More than Just a Plan: https://agentsurvivalguide.podbean.com/e/building-client-loyalty-more-than-just-a-plan/ FAQs About Selling On-Exchange & Off-Exchange Under-65 Plans: https://ritterim.com/blog/faqs-about-selling-on-exchange-off-exchange-under-65-plans/ Five Ways to Generate ACA Leads: https://link.chtbl.com/ASG6287/ Keys to Client Retention: Digital Communication: https://agentsurvivalguide.podbean.com/e/keys-to-client-retention-digital-communication-2024/ How Insurance Agents Can Learn About Their Social Media Audience: https://ritterim.com/blog/how-insurance-agents-can-learn-about-their-social-media-audience/ Meet Your Sales Team: https://ritterim.com/meet-your-sales-team/ The Complete Guide to Selling Affordable Care Insurance Plans: https://ritterim.com/aca-ebook/ The Complete Guide to Client Loyalty and Retention: https://ritterim.com/client-retention-guide/   References: “All Topics.” HealthCare.Gov, www.healthcare.gov/topics/. Accessed 7 Nov. 2024. “Decision Fatigue: What It Is and How to Avoid It.” Washington State University Carson College of Business, https://onlinemba.wsu.edu/blog/decision-fatigue. Accessed 7 Nov. 2024. “Fast, Easy ACA Enrollment.” HealthSherpa, www.healthsherpa.com/agents/features/. Accessed 7 Nov. 2024. “Internet, Broadband Fact Sheet.” Pew Research Center, Pew Research Center, 31 Jan. 2024, www.pewresearch.org/internet/fact-sheet/internet-broadband/?tabItem=9a15d0d3-3bff-4e9e-a329-6e328bc7bcce. “In-Person Assistance in the Health Insurance Marketplaces.” CMS.Gov, Centers for Medicare & Medicaid Services, www.cms.gov/marketplace/in-person-assisters/programs-procedures/in-person-assistance. Accessed 7 Nov. 2024. “One Platform to Connect.” Zoom, www.zoom.com/. Accessed 7 Nov. 2024. Petrosyan, Ani, and Feb 29. “Internet Usage by Age in U.S. 2023.” Statista, 29 Feb. 2024, www.statista.com/statistics/266587/percentage-of-internet-users-by-age-groups-in-the-us/. “Log into Facebook.” Facebook, www.facebook.com/. Accessed 7 Nov. 2024. “Log in or Sign Up.” LinkedIn, www.linkedin.com/. Accessed 7 Nov. 2024. “Video Conferencing, Meetings, Calling: Microsoft Teams.” Video Conferencing, Meetings, Calling | Microsoft Teams, Microsoft, www.microsoft.com/en-us/microsoft-teams/group-chat-software. Accessed 7 Nov. 2024. “X.Com.” X (Formerly Twitter), www.x.com/?lang=en. Accessed 7 Nov. 2024.   Follow Us on Social! Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://twitter.com/RitterIM and Youtube, https://www.youtube.com/user/RitterInsurance     Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel  Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

Rob Scott from UC Today speaks with Garth Landers, Director of Global Product Marketing at Theta Lake, to discuss one of the most critical issues in unified communications: how to unlock the full potential of Microsoft Teams without compromising on compliance.As Teams becomes the main collaboration hub for organizations—handling everything from voice and video calls to chat, file sharing, and integrated applications—compliance becomes both essential and challenging. Theta Lake's solutions empower UC Leaders to activate Teams' most popular features across the Microsoft 365 ecosystem, including SharePoint, OneDrive, and Purview, all while ensuring robust compliance and governance.In this interview, Garth shares insights on how Theta Lake helps organizations enable Teams' capabilities without sacrificing compliance and data security. If you're looking to strike the balance between compliance and productivity in your Teams environment, this conversation is for you!Questions covered include:Why has compliance in Microsoft Teams become a priority?How do Theta Lake's tools integrate seamlessly with Teams?What Teams features are most vulnerable to compliance risks?How does Theta Lake support recordkeeping and oversight?How does Theta Lake help manage configuration drift?How is data privacy secured in compliance processes? …and more!

Laser communications demonstrations help build future capabilities to return data to Earth and connect Artemis astronauts to home.

Watch on YouTube.Welcome to the Microsoft Teams News Show, brought to you by UC Today! In this episode, Rob Scott and Tom Arbuthnot from Empowering Cloud are joined by a VIP panel of Teams experts to break down the latest and greatest updates from the Teams world.In this update, we talk through the most popular Teams news headlines with this month's special guests:Rob Scott, Publisher at UC TodayTom Arbuthnot, Empowering CloudJosh Blalock, Chief Video Evangelist, JabraKevin Kieller, Co-Founder & Lead Analyst, enableUCGraham Walsh, Director, Global Technical Sales, Alliances, NeatRyan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com Here's what we cover:Microsoft Copilot's First Birthday: We share fun facts and stats about how Copilot is revolutionizing productivity.Microsoft Quarterly Earnings Results: Insights into Microsoft's financial performance and the impact of AI investments.Microsoft Teams Queues App GA: How the new Queues app enhances call queue management.Digital Signage in Microsoft Teams Rooms on Windows: Exploring use cases and business benefits.Microsoft Copilot Autonomous Agents: What autonomous agents are and how they streamline business operations.Microsoft Places Roadmap: The latest on hybrid workspace optimization.Upcoming Industry Events: Key dates for Microsoft Ignite, Teams Fireside Chats, and more.Thanks for watching, and be sure to subscribe for more essential Microsoft Teams news and insights!Stay ahead of the curve by exploring these new features in your own Teams environment. Connect with our regular hosts Rob Scott and Tom Arbuthnot on socials here:Rob ScottLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Marty lets Eric in on his mistakes with live-streaming and how he settled on OBS software. OBS Software site Restream History of Videoconferencing

In this month's episode of our Microsoft Teams news show, Kieran Devlin, Tom Arbuthnot and UC Today's panel of Microsoft Teams experts discuss the latest news impacting the Teams ecosystem:In this update, we talk through the most popular Teams news headlines with this month's special guests:Kieran Devlin, Technology Journalist, UC TodayTom Arbuthnot, Empowering CloudJosh Blalock, Chief Video Evangelist, JabraSatish Upadhyaya, Microsoft Unified Communications Architect, SOFTEL CommunicationsGraham Walsh, Director, Global Technical Sales, Alliances, NeatAmanda Sterner, Employee Experience & Productivity Expert, Xenit ABExciting Teams Phone Updates! Pay-As-You-Go Calling Plans, Callbacks for Call Queues, Enhanced Survivable Branch Appliance, Operator Connect expansion, and more. How will these enhance your calling experience?Teams Rooms 5.2 Release: The release encompasses experience dynamic video tile resizing, Cloud IntelliFrame in room previews, and much more with the latest Teams Rooms update. What do you think of the enhanced video features?Microsoft Places Launching Soon! Microsoft Places will be generally available in Q4 CY24, with deployment beginning in November. Two new service plans—Places (core) and Places Premium—will be part of Teams Premium. How will this new feature reshape your workplace?Microsoft 365 Copilot Wave 2 Announcements! Swathes of new features, including dynamic collaboration with pages, BizChat features, as well as updates for Copilot in Excel, Teams, PowerPoint, OneDrive and Word.Voice and Vision in Copilot Consumer Updates: An AI companion designed for everyone. Are you excited to explore the future of AI in your everyday tasks?Events and Plugs:The Teams Fireside chat covers the Queues App with Stella Lin and Cassandra Marrero on October 10Microsoft Teams Devices Ask Me Anything covering EMEA/NA and APAC on October 22 and 23Microsoft Ignite takes place November 19-21The Converged Communications Partner Sales Bootcamp occurs 2-4 and 3-5 DecemberMicrosoft UC User Group London takes place on November 27Stay ahead of the curve by exploring these new features in your own Teams environment. Connect with our regular hosts Rob Scott and Tom Arbuthnot on socials here:Rob ScottLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to

On this first episode of our Six Five On The Road series from HP Imagine 2024, Daniel Newman and Patrick Moorhead sit down with HP's Alex Cho, President of Personal Systems, for a conversation on HP's transformative approach to the future of work through AI. Alex shares insightful perspectives on HP's ambitious endeavors to redefine work dynamics, emphasizing growth, creativity, and breakthrough innovation. This episode delves into the heart of how HP is pioneering the compute landscape with next-generation AI PCs, cutting-edge audio and video AI solutions, and an innovative AI development platform. Their conversation covers: The alignment of these AI innovations with HP's vision for the future of work. Feedback from early adopters of HP's new AI PCs and their impact. Measures HP adopts to ensure user privacy and security amid new AI functionalities. HP's strategies to streamline AI development workflows for corporations. The role of AI in enhancing new video conferencing solutions by HP and their market position.