Podcasts about uc today

In this episode, UC Today host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market.As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don't want to miss. What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs?In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.Tapping into untapped UC potential – Why the unified communications market isn't saturated, and how SIPPIO helps partners find “white space” opportunities with customers who already have platform licenses but no calling planA smarter go-to-market strategy – From vertical-specific campaigns to demand-gen kits, SIPPIO gives partners ready-made tools they can brand and deploy instantlyThe SIPPIO Partner Exchange advantage – Learn how this marketplace expands reseller access to Operator Connect, shortens the sales cycle, and connects customers with the right partners based on location and specializationSales velocity meets e-commerce – Discover how the SIPPIO Store gives partners a customizable online storefront to accelerate quoting and streamline UC sales with automation 

Watch on YouTube.In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC's report showing Microsoft's UC&C dominance and dissect what Avaya's new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft's vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya's next-gen platform, this is a deep dive into the trends shaping tomorrow's workplace.Key discussion points:Microsoft's Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.IDC's UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.Avaya's Infinity platform sparks debate around innovation, integration, and the brand's next chapter.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

 In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia, about how Service Providers can enhance their Microsoft Teams offerings.They explore the challenges of delivering a seamless Operator Connect experience, strategies for differentiating Teams services in a competitive market, and how to avoid the "commodity trap" by developing higher-value propositions. 

Watch on YouTube.UC Today Journalist Kristian McCann sat down with Josh Blalock, Chief Evangelist at Jabra to break down key insights from Comms VNext 2025.In this exclusive interview, Josh Blalock revealed main themes of the conference, and key insights gained from it, including:Industry discussions on AI's evolving capabilities on Microsoft TeamsThe interest in governance strategies addressing security concerns in hybrid work environmentsHow attendees and hosts explored the intricacies on managing complex deploymentsThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today's organizations and how Martello's Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom to stay connected. But what happens when things go wrong in these mission-critical environments? Randah shares how Martello is delivering much-needed clarity, control, and consistency for IT teams managing collaboration across platforms.With 62% of organizations now using both Teams and Zoom, hybrid collaboration is becoming the norm—but it's also introducing new headaches for IT departments. In this engaging interview, Martello's Randah McKinnie walks us through the capabilities of Vantage DX, a powerful monitoring and diagnostics solution purpose-built for multi-platform collaboration environments.Discover how Vantage DX empowers IT teams to:Monitor Teams and Zoom from a single interface—no more juggling admin consoles or mismatched metrics.Proactively troubleshoot with "x-ray vision" into your network, identifying issues before users are affected.Streamline IT operations by reducing training complexity and consolidating toolsets.Deliver exceptional digital experiences through custom alerts, deep diagnostics, and unified reporting.Whether you're a service provider or an enterprise IT leader, this conversation is packed with insights to help you simplify support and enhance collaboration.Next Steps:

Watch on YouTube.In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration—from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI OverdriveFrom turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet DisruptionWith new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's VisionScreen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff TurbulenceLogitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this exclusive interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space.As AI and platform migration collide with legacy infrastructure, Mark lays out what's really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap. The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt?In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.Key topics include:Why AI is becoming the new battleground—and legacy systems just won't cut itHow Intermedia is helping service providers shift from CAPEX-heavy models to agile OPEX frameworksWhat it *really* takes to compete with hyperscalers by building value-added, trusted servicesHow Intermedia empowers partners with go-to-market tools, white-labeled campaigns, and AI-powered solutions that are ready to launch

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company's game-changing partnership with Intermedia.With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you're looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationshipsMicrosoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutionsAI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiencyCustomer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

Watch on YouTube.Join David Dungay and co-host Tom Arbuthnot as they welcome a power-packed panel of Microsoft Teams experts—Josh Blalock, Graham Walsh, Ryan Herbst, and Kevin Kieller—for April's can't-miss Teams Monthly Update. From AI agents that think for you to game-changing integrations, this episode dives deep into the updates reshaping the Microsoft Teams ecosystem.April's edition of Microsoft Teams Monthly is a whirlwind of Copilot agents, smarter rooms, and surprise integrations. Whether you're an IT pro, end user, or Teams nerd (no judgment here), you'll want to catch every minute of this one.Copilot Agent UpgradesNew “Researcher” and “Analyst” agents offer powerful multi-step reasoning for enterprise-grade insights.Interpreter Agent enters public preview with real-time voice translation in multiple languagesFacilitator Agent helps meetings stay on track with nudges, time checks, and agenda promptsTeams Phone + DynamicsMicrosoft debuts Teams Phone Extensibility for tighter contact center integrationsMajor ISVs jump on board—lowering costs, boosting flexibilityDevices, Devices, DevicesCisco brings Apple AirPlay to Teams RoomsPTZ camera controls come to Android MTRsYealink, Jabra, and others push M-DEP devices into general availabilityShure gets Teams Room kits officially certifiedFiles Tab Gets SmarterNew “Shared” tab consolidates links, OneDrive, and SharePoint files—finally solving Teams file chaosPlus: Event previews, live commentary, and a few laughs along the way.Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this exclusive interview, Rob Scott, Publisher, UC Today sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to break down the compliance challenges and opportunities for organizations using Zoom's ecosystem—including Zoom Meetings, Zoom Phone, Workvivo, and AI-powered collaboration tools.With AI-driven productivity tools like Zoom AI Companion rapidly transforming workplace communication, compliance leaders must adapt to ensure governance, security, and regulatory alignment.Key discussion points:The biggest compliance risks in Zoom's ecosystem todayHow AI-generated content (including AI Companion) impacts complianceWorkvivo's compliance implications for social-style enterprise engagementReal-world examples of how Theta Lake prevents compliance disastersThe regulatory crackdown on AI, digital communications, and what's at stakeRed flags that should make every CIO, IT leader, and compliance officer rethink their Zoom governance strategyTheta Lake is the compliance powerhouse behind Zoom's Compliance Manager (ZCM), ensuring enterprises can fully embrace Zoom's innovation while meeting the strictest security and regulatory requirements.

 In this in-depth UC Today interview, host Kristian McCann sits down with Sam Sabet, Chief Technology Officer at Shure, to explore how Shure is innovating audio technology and shaping the future of communication solutions.Discover how Shure's century-long expertise is driving technological advancements in audio, from professional sound systems to enterprise communication tools. If you're looking for expert insights into audio innovation and technology strategies, this conversation is a must-watch.In this engaging discussion, Shure CTO Sam Sabet shares the company's remarkable journey, technological innovations, and market strategies that have defined its success over 100 years. From customer-centric design to AI-driven enhancements, this interview unpacks key industry trends and challenges in audio technology.Key Topics Discussed:Shure's 100-Year Legacy – How the company has transformed audio technology across industries.Technology Innovation – Insights into Shure's approach to product development and user experience.AI and Future Technologies – How artificial intelligence is shaping Shure's innovation strategy.Hybrid Workspace Solutions – Addressing communication challenges in modern work environments.Global Impact – Shure's presence and influence across 120 countries. 

Watch on YouTube.Welcome to UC Today's Microsoft Teams Monthly Update with David Dungay and Tom Arbuthnot! This month's episode is packed with game-changing updates, and we've got an expert panel to dissect every major development. Joining David are:Tom Arbuthnot – Microsoft Teams & UC expertJosh Blalock – Industry thought leaderSatish Upadhyaya – Microsoft specialistRyan Herbst – UC strategistWhat's on the agenda?Skype is officially dead! What does this mean for enterprises?M-DEP finally goes GA with the first certified device—what's next?Copilot's AI-powered call summaries & Intelligent Recap—are they game-changers?Microsoft's latest Teams admin and CarPlay updates—big wins for IT and mobile users.Skype Bows Out – What's Next?After decades of influence, Microsoft is officially shutting down Skype. But is this a big deal or just a relic of the past?M-DEP Hits the Market!The first-ever M-DEP-certified device is here! The Jabra PanaCast 50 VBS leads the charge in Android-based Teams Rooms, with more devices coming soon.AI Takes Over Teams MeetingsCopilot's AI-powered call summaries and Intelligent Recap for webinars & town halls bring next-level automation to enterprise meetings.New Tools for IT & Mobile UsersTeams Client Health Dashboard for proactive troubleshooting.Direct Routing SIP Call Flow Diagrams now available in Teams Admin Center.Apple CarPlay & Siri Enhancements make it easier to stay connected on the go.Plus: We break down what ChatGPT-4.5 means for Microsoft Copilot and the rise of AI competitors like DeepSeek!Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this exclusive UC Today interview, David Dungay sits down with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, to explore the evolution of enterprise collaboration, AI's game-changing role, and the future of global connectivity.With 16 years of industry experience, Vivek has witnessed firsthand the rapid transformation from traditional telephony to AI-powered, cloud-first communication solutions. In this deep dive, he shares insights into Tata Communications' global presence, innovative approach to UCaaS, and how enterprises can leverage AI to enhance collaboration while managing costs effectively.If you're looking for expert insights into the future of workplace collaboration, this is a must-watch!The digital workplace is evolving fast, and Tata Communications is leading the way.In this engaging conversation, Vivek Kar discusses how enterprises can maximize efficiency, reduce costs, and embrace AI-driven collaboration while ensuring global compliance and security.Key Takeaways:AI as the Future of Collaboration – How AI-driven tools like real-time translation, automated meeting summaries, and intelligent assistants are transforming communication.The Power of a Unified Global Experience – Why multinational enterprises need consistent, seamless connectivity across regions.Budget & Technology Balance – How Tata Communications helps businesses maximize ROI on digital transformation projects without overspending.What's Next? – The shift towards integrated CPaaS, UCaaS, and contact center solutions on a single pane of glass.Tata Communications operates in over 190 countries, providing a one-stop-shop for global enterprise communication. Whether you're an IT leader, a CIO, or a UC strategist, this discussion is packed with action...

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya's strategic pivot, the conversation gets deep into industry consolidation, AI's growing influence, and the future of unified communications.Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.Main Description:AWS Chime's Demise & UC ConsolidationIs UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?Avaya's Controversial Contact Center ExitAvaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.RingCentral's AI Play & CX EvolutionWith AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?MWC, Cavell Summit & Enterprise Connect: What to ExpectThe biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Join UC Today's Kieran Devlin as he sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore the evolving landscape of cloud communications.With enterprises shifting towards integrated communication platforms like Microsoft Teams and Zoom, resellers and service providers must adapt to stay competitive. This discussion uncovers the strategies and insights that can drive success in 2025 and beyond.How can UC resellers and service providers thrive in an increasingly cloud-driven world? In this insightful conversation, Steve Forcum breaks down the industry's biggest trends and what it means for the channel. Key discussion points:Shifting Market Dynamics: How the industry is consolidating into major platforms like Teams and Zoom, and why resellers should focus on the down-market opportunity.Cost Savings & Productivity Gains: How organizations leveraging Teams Phone or Zoom Phone can reduce TCO by nearly 40% while streamlining operations.AI-Driven Innovation: The role of generative AI in enhancing cloud communication tools with features like automated call summaries and post-call coaching.Operator Connect Marketplace: Challenges and opportunities for service providers looking to enter, and how automation is key to profitability.Learn more about the benefits of migrating to Teams Phone or Zoom Phone for your business. Visit SIPPIO to discover how their technology simplifies UC integration.

Watch on YouTube.In this packed episode of UC Today, David Dungay is joined by a powerhouse panel of Microsoft Teams experts:Tom ArbuthnotAmanda SternerSatish UpadhyayaKevin KeelerRyan HerbstJosh BlaylockFresh from ISE 2024, the team dives into the latest Microsoft Teams innovations, including new hardware, Express Install setups, MultiCam capabilities, AI-powered super resolution, and the future of meeting room experiences.If you want insider knowledge on the latest Microsoft Teams updates, this discussion is unmissable!The Microsoft Teams ecosystem is evolving faster than ever, and ISE 2024 was packed with groundbreaking announcements. Our expert panel breaks down everything you need to know about Teams hardware, AI advancements, and smart meeting room solutions.ISE 2024 Highlights – The latest Jabra, Shure, Logitech, and MaxHub Teams-certified hardware for next-gen meeting spaces.BYOD vs. Native Teams Rooms – The ongoing debate: When does a business upgrade to a full Teams Room solution?MultiCam for Teams Rooms – Now generally available, enabling seamless multi-angle viewing in large rooms & classrooms.AI-Driven Super Resolution – How Microsoft is using AI to upscale low-quality video in poor network conditions.Microsoft Teams Panels & Room Occupancy – Real-time sensor data now prevents those “awkward walk-ins” during meetings.Microsoft-Android Partnership (M-DEP) – The latest OEM partnerships and what it means for Teams hardware innovation.Microsoft Teams is redefining the way we work—from AI-powered enhancements to streamlined hybrid collaboration. If you're an IT leader, UC strategist, or Microsoft Teams power user, this episode is a goldmine of insights!Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this engaging video interview, Susie Harrison, Head of Content, UC Today, sits down with Tyler Troutman, Global Strategic Market Development at Shure, to explore the critical role of flawless audio and security in Microsoft Teams Rooms. As hybrid meetings become the norm, ensuring audio equity is essential to maintaining engagement and inclusivity for all participants, whether they are in the room or joining remotely.The discussion highlights Shure's latest Microsoft Teams Room solution, designed to deliver high-quality, secure audio that meets the evolving demands of AI-driven collaboration. Troutman shares insights on how AI is reshaping the expectations for meeting audio, pushing the need for advanced noise management, voice clarity, and seamless integration with Teams.IT decision-makers and teams are also top of mind in this conversation, as the duo delves into the key features that organizations require from Microsoft Teams Room kits. From security considerations to ease of deployment, the interview provides valuable takeaways for businesses looking to enhance their meeting environments.Whether you're an IT leader, AV professional, or simply interested in the future of workplace communication, this session offers a compelling look at how innovative audio solutions are shaping the future of hybrid collaboration.

Watch on YouTube.The Asia Pacific region is rapidly becoming a hotbed for cloud communications, and Cavell is finally bringing its prestigious summit to the region. In this exclusive interview, Rob Scott sits down with Trent Webby, Head of Asia Pacific at Cavell, to discuss the inaugural Cavell Summit Asia Pacific and why now is the perfect time to launch.Why Attend?Cavell's renowned summits have been running successfully in Europe and North America for a decade, and now, after extensive research, they're making their way to Sydney, Australia. Trent Webby shares the insights that led to this decision, what attendees can expect from the event, and why Asia Pacific is on the brink of a market boom in cloud communications.Key discussion points include:Why APAC is primed for growth in cloud comms, and what Cavell's research uncovered.An exclusive look at the event's speaker lineup, including 8x8's CEO Samuel Wilson and New Wave's COO Mark Bunnell.Who should attend – from telcos and MSPs to CCaaS and CPaaS providers.The stunning Sydney Harbour venue and what makes this event unique.If you're looking to stay ahead in the APAC cloud communications space, this is the event to attend. Get insights from industry leaders, connect with key decision-makers, and enjoy a networking experience like no other.Next Steps:Register now via the Cavell website and secure your spot at this landmark event. Click through to their website and get your ticket.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Kieran Devlin speaks to Mike Frayne, CEO of VOSS.In this session, we discuss the following:1) An introduction to Frayne and VOSS as a business2) VOSS's portfolio, approach to market and customer base3) The challenges impacting VOSS's customers and how VOSS's tech and expertise addresses them

In this episode of UC Today, host David Dungay is joined by Ian Reither, Co-Founder and COO of Telnyx, to discuss how Operator Connect is transforming global communications for multi-region businesses. As a connectivity provider with a strong focus on AI-first solutions and global compliance, Telnyx is setting the standard for seamless, scalable Microsoft Teams calling. If you're navigating the complexities of multi-region operations or exploring the potential of Operator Connect, this is the conversation you can't afford to miss.Discover how Telnyx is tackling the biggest challenges of multi-regional communications with the power of Operator Connect and Microsoft Teams. In this engaging discussion, Ian Reither shares key insights into how Telnyx helps businesses scale globally while ensuring compliance and cost efficiency. Highlights include:Simplifying Multi-Region Communication: Learn how Operator Connect consolidates communication needs under a single provider, streamlining operations across 61 countries.Ensuring Call Quality & Reliability: Find out how Telnyx leverages a private MPLS network and 17 global data centres to deliver unmatched call quality, even in remote or bandwidth-constrained regions.Navigating Compliance Complexities: Explore how Telnyx ensures GDPR-compliant voice services, local number portability, and adherence to regional telecom regulations.Cost Efficiency Done Right: Discover how partnering with Telnyx allows enterprises to cut costs while benefiting from scalable and reliable communications.Whether you're struggling with fragmented systems, compliance headaches, or high costs, this video offers actionable advice for optimising your communication strategy.

Watch on YouTube.In this UC Today special, host David Dungay and co-host Kieran Devlin bring together an all-star panel of industry experts, including Craig Durr, Melody Brew, Evan Kirstel, Urwin Lazar, Elka Popova, Zeus Kerravala, and Dominic Black.With January just underway, this discussion dives into hot topics and news stories of the year (so far) like Gamma's strategic acquisition spree, the cost strategy behind AI features from the big vendors, and the evolving role of voice in unified communications. If you want to stay ahead of industry trends, this is a must-watch!Get ready for a jam-packed episode where the UC Today panel unpacks the latest developments shaping the unified communications landscape. Here's what's in store:How Gamma's acquisition of Starface is poised to reshape the German market, giving them a foothold in Europe's under-penetrated cloud communications space.AI Wars Heat Up: Google, Microsoft, and Zoom are battling it out over AI costs and adoption. The panel explores the strategies behind free AI features and their long-term implications for businesses.The Rebirth of Voice: From AI assistants to multimodal communication, learn why voice technology is making a strong comeback in enterprise applications.Governance and Regulation: Tackling data sovereignty, AI governance, and the complexities of rolling out AI globally.With insights from top experts and fresh takes on pressing issues, this episode delivers actionable intelligence for service providers, enterprises, and anyone invested in the UC ecosystem.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this episode, David Dungay hosts Paul Holden, VP of EMEA at CallTower, and Jon Arnold, Principal at J Arnold and Associates, for a deep dive into the evolving landscape of channel partner business models.With AI, cloud-to-cloud migrations, and vertical specialization taking center stage, this conversation offers actionable insights for partners looking to maximize their potential in 2025 and beyond. If you're a channel partner or tech enthusiast, this discussion is one you can't afford to miss. Get ready for an insightful discussion on the future of unified communications and contact center solutions with industry experts Paul Holden and Jon Arnold.Learn how CallTower is helping partners embrace new opportunities while staying vendor agnostic. Key takeaways include:The Channel's Evolution: Explore how UCAS and CCAS migrations are driving innovation, with cloud-to-cloud transitions offering partners a chance to refine their portfoliosDemystifying AI: Understand practical use cases, from meeting summaries to customer service automation, and learn how partners can position AI as a tool for solving real business problemsThe Power of Vertical Solutions: Discover how focusing on specific industries like hospitality, aviation, and manufacturing can differentiate offerings and combat commoditizationSecurity as a Priority: Learn why robust cybersecurity measures are critical as businesses handle more data than ever in their digital transformation journeyPacked with examples like seamless collaboration for private jet hire companies and optimizing hotel logistics, this episode is rich with actionable advice for channel partners ready to lead in a fast-evolving market.

UC Today's David Dungay speaks to Jeannie Arthur, MD, Dstny for Service ProvidersIn this session, we discuss the following:An introduction to Dstny.A deep dive into Dsnty's products and go-to-market and implementation strategies.

Migrating unified communications (UC) systems has long been a nightmare for enterprises — plagued by downtime, hidden costs, and legacy PBX complexities. But what if those challenges were a thing of the past? In this exclusive UC Today session, Rob Scott sits down with industry experts to introduce Teleport by Nuwave — the groundbreaking tool that redefines UC migrations for service providers and enterprises.With insights from Mark Bunnell, COO at Nuwave, alongside Tom Arbuthnot, a Microsoft Teams expert, and Zeus Kerravala, a renowned industry analyst, this session dives deep into the transformative power of Teleport. Discover how this innovation eliminates the headaches of UC migrations and prepares businesses for a disruption-free future.Key Discussion Points:UC Migration Headaches: The panel dissects why migrations have historically been fraught with inefficiencies and hesitation, from legacy system complexities to soaring costs.Teleport in Action: A deep dive into Teleport's game-changing capabilities, featuring a live demo showcasing its automation and simplicity.Industry Impact: How Teleport is poised to revolutionize sectors like healthcare, government, and enterprises still reliant on outdated PBX systems.Expert Insights: Honest reactions from Tom Arbuthnot and Zeus Kerravala on why Teleport stands out as a transformative solution for customers and partners.Ready to leave legacy headaches behind? Visit nuwave.com to explore Teleport or connect with Nuwave's team for a personalized demo. Don't forget to subscribe to UC Today for more industry insights and innovations!

UC Today's David Dungay hosts Aahad Khalid, UC & CC Product Lead, Vodafone Business UK, and Phil Doherty, AVP Sales Engineering for International Global Strategic Providers at RingCentral.In this session, we cover:The role of Telcos in UC and CCThe best performance gains from businesses using an integrated UC and CC platformHow to bring existing UC & CC services together or opt for an entirely new fully integrated provider

UC Today's Susie Harrison hosts Dominic McDonald, CEO, ULAP, to discuss the company's $1 Million Connectivity Pledge with ITU.In this session, we cover:The challenges faced by communities across ASEAN in achieving equitable access to digital communicationHow ULAP adapts its global communication solutions to markets across ASEANThe infrastructure challenges in deploying ULAP Voice across the regionOutcomes for local communitiesULAP's long term vision for the telecoms landscape

To kick off the year, David Dungay was joined by Tom Arbuthnot of Empowering.Cloud, and Graham Walsh from Neat to explore the latest news from the Teams ecosystem.This discussion sheds light on the latest updates that enhanced Microsoft Teams' functionality, customer engagement tools, and AI-driven capabilities. Here's what you'll discover:Copilot Updates:Microsoft 365 Copilot Chat, with agents, coming in JanuaryThe Microsoft 365 app (desktop and mobile) will also be named "Microsoft 365 Copilot" Microsoft Copilot extending to Teams and OutlookNew Pay-as-you-go billing model for Agents in SharePoint alongside Copilot Studio now has a Pay-As-You-Go experience Promotional access to Agents in SharePointDuring a promotional trial period running from January 6, 2025, through June 30, 2025, organizations with 50 or more Microsoft 365 Copilot licenses will automatically receive 10,000 additional queries per month for agents in SharePoint, giving users without Copilot licenses access to create and use agents.Using Copilot agents in group chats - FebTeams Updates:The new Microsoft Teams Chat and Channels experience Facilitator and translated agents SMS coming to teamsQueues app barge and whisper Monitor Whisper Barge and Takeover - MarchService level realtime stats coming to Microsoft Teams Queues App FebruaryPlaces development AOSP + mandatory android updates + MDEP Microsoft Teams: Meeting recap can be shared as a linkCaptions in Teams Rooms on Windows will support additional languages and real-time translationConnect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

UC Today's Susie Harrison hosts Tonna Tang, UK and Ireland Manager at Yeastar, and Paul Taylor, COO at Voiceflex. In this session we cover:The state of the UC, SIP and VoIP market in the UKHow Yeastar and Voiceflex's partnership is bringing benefits to partners and resellersTheir plans for 2025

UC Today's Kieran Devlin speaks to Tim Jalland, Solution Manager at VOSS.In this session, we discuss the following:1) The challenges of a large multi-national organisation's cloud telephony2) The goals of the project and how VOSS underwent the audit and Discovery process3) The financial benefits the organisation enjoyed from their cloud transformation

UC Today's Susie Harrison hosts Jamie Wheeldon, Chief Architect at Symity, for a wide-ranging discussion on the exciting feature announcements that came out of Microsoft Ignite 2024 and what's next in Teams and beyond. In this session we cover: Key highlights and announcements from Microsoft Ignite, and their impact on customers What Microsoft is doing with "agents" as part of their Copilot AI ecosystem, and how that represents a shift in how organizations will leverage AI going forward New AI-powered features coming to Microsoft Teams How Microsoft Places analytics and insights are leading businesses to rethink and optimize their office and hybrid work strategies  

UC Today's Susie Harrison hosts Olivier Fontana, Senior Business Development Manager at MAXHUB. In this session, we cover:how interactive flat panel technology is redefining collaboration in hybrid work and learning environmentshow organizations can maximize the ROI of interactive flat panels in a rapidly evolving technology landscapesecurity and data privacy in interactive flat panel technologythe sustainability benefits of all-in-one technology

UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.In this session we cover:how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCRthe most popular or important call metrics, and how they are changing

UC Today's Kieran Devlin speaks to Steve Forcum, Director of Marketing & Program Management at SIPPIO.In this session, we discuss the following:An introduction to SIPPIO as a market leader and brandA deep dive into SIPPIO's products and go-to-market and implementation strategiesHow SIPPIO addresses technology problem solving and innovation

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including: Latest announcements from Microsoft Ignite Avaya's latest round of layoffs Zoom drops 'video' from its brand Wildix CEO, Steve Osler, on Return to Work trend  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal Analyst, Moor Insights & StrategyZeus Kerravala, Principal Analyst, ZK Research Blair Pleasant, President, COMMFusionThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.UC Today's David Dungay speaks to Mark Bunnell, COO at Nuwave.In this session, we discuss the following:The current migration landscape Why some industries are lagging on their migration journeyHow Teleport is bringing automation to the migration journey For more information visit Nuwave.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Susie Harrison hosts Jeff Catz, Innovation Lead at Enreach.In this session, we cover:Why a mobile first approach is critical to the modern enterpriseHow the Enreach mobile app MOBiiS 2.0 is delivering new AI-powered features and benefitsThe adoption of the white-label app versionEnreach's vision for the mobile app

Watch on YouTube.In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into one of the most transformative topics of our time: the Fifth Industrial Revolution. Joined by Dan Sodergren, a leading technology futurist, TEDx speaker, and author, the trio unpacks how AI is reshaping the workplace, revolutionizing productivity, and reimagining our work-life balance. With insights from Microsoft's Ignite 2024 conference and real-world examples, this episode is a must-watch for anyone navigating the intersection of AI, technology, and the future of work.In this episode, we explore:The Rise of AI in the Workplace: How tools like Microsoft Copilot are being adopted across Fortune 500 companies and the challenges organizations face in implementing AI effectively.The Importance of Emotional Intelligence: Dan explains why EQ is crucial for leaders and employees to harness AI's full potential.AI Agents and the Workforce Revolution: What the "agents of the future" mean for jobs, productivity, and the employee contract.Work-Life Balance Reimagined: Dan's hopeful vision of how AI can free us from mundane tasks, creating more time for what truly matters.Dan emphasizes that AI isn't just another tool—it's a revolution that will redefine business, technology, and society.Next Steps: Follow Dan Sodergren on LinkedIn or visit DanSodergren.com for more insights.You can also read more here.Stay connected with Rob Scott and Kevin Kieller for more expert interviews and updates on AI trends.Connect with Rob Scott and Kevin Kieller on social media:Rob ScottLinkedInTwitterKevin KiellerLinkedInTwitterExplore Episode 10 of the AI Show here.Stay ahead in the world of AI news! For the latest breaking updates, vendor announcements, cutting-edge innovations, and exclusive interviews with top industry experts in artificial intelligence visit AIToday.com now and never miss a beat in the fast-evolving AI landscape.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's David Dungay speaks to Dom Black, Principal Analyst from Cavell Group about Cavell's Enable event this December.In this session, we discuss the following:Enablement of voice services through major UC platforms The Service Provider margin dilemma AI enablement For more information, visit Cavell's events page.Thanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

UC Today's David Dungay hosts Sandhya Rao, Group Product Manager of Microsoft Teams Devices & Gauthier Renard, Group Product Manager, Barco.In this session, we discuss the following:Highlights from IgniteLatest trends in BYOD for Microsoft TeamsHow Barco and Microsoft are working together to create BYOD rooms

UC Today's David Dungay hosts Stave Daly, SVP Solutions, Global Digital Transformation, New Era Technology . In this session, we discuss the following:1) The disconnect between the C-suite and the IT team when it comes to deploying AI2) Measuring ROI on AI projects3) Ensuring AI models are scalable and can be adapted for growthFor more information, visit https://www.neweratech.com#UCNEWS #AI #AIAdoptionThanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

Rob Scott from UC Today speaks with Garth Landers, Director of Global Product Marketing at Theta Lake, to discuss one of the most critical issues in unified communications: how to unlock the full potential of Microsoft Teams without compromising on compliance.As Teams becomes the main collaboration hub for organizations—handling everything from voice and video calls to chat, file sharing, and integrated applications—compliance becomes both essential and challenging. Theta Lake's solutions empower UC Leaders to activate Teams' most popular features across the Microsoft 365 ecosystem, including SharePoint, OneDrive, and Purview, all while ensuring robust compliance and governance.In this interview, Garth shares insights on how Theta Lake helps organizations enable Teams' capabilities without sacrificing compliance and data security. If you're looking to strike the balance between compliance and productivity in your Teams environment, this conversation is for you!Questions covered include:Why has compliance in Microsoft Teams become a priority?How do Theta Lake's tools integrate seamlessly with Teams?What Teams features are most vulnerable to compliance risks?How does Theta Lake support recordkeeping and oversight?How does Theta Lake help manage configuration drift?How is data privacy secured in compliance processes? …and more!

Join Rob Scott and Kevin Kieller in this enlightening episode of the AI News Show, as they sit down with Adam Ball, Co-founder and Principal Solutions Architect at Cloud Revolution, to explore how businesses can overcome common obstacles in AI adoption and truly harness the power of artificial intelligence for transformative results. Drawing from real-world experiences and industry trends, Adam shares his expertise on navigating the evolving AI landscape and how organizations can strategically integrate AI to create long-term value.Key Highlights:The Future of AI in Business: Rob and Kevin dive into Adam's perspective on AI's growing role across diverse industries, from manufacturing to retail. They discuss the challenges of transitioning from AI experimentation to scalable, impactful solutions.AI Implementation Challenges: Adam highlights the common obstacles businesses face when integrating AI into their operations, from data silos to organizational resistance. He shares actionable strategies for overcoming these barriers and aligning AI with business objectives for maximum impact.Human-AI Collaboration: Adam discusses the importance of viewing AI as a partner rather than a replacement. He provides insights on how businesses can foster collaboration between human intelligence and AI to enhance decision-making and drive better outcomes.AI's Role in Innovation: Learn how AI can serve as a catalyst for innovation within teams, driving agility and competitiveness. Adam explains how to create a culture of experimentation and creativity where AI becomes a tool for unlocking new possibilities.Adam also offers a glimpse into the future of AI, discussing the upcoming trends and developments that businesses should watch for in the coming years. This episode is filled with practical tips for organizations looking to unlock the true potential of AI and build a future-ready workforce.

UC Today's Susie Harrison hosts Mikkel Frederiksen, Senior Business Development Manager Nordic, MAXHUB.In this session we explore:Top tips for elevating a Microsoft Teams Room from a technology standpointManaging the technology set up in large rooms with a range of equipmentThe benefits and challenges of using a cloud-based management platform for Teams Rooms technology setsWhat's next for Microsoft Teams Rooms?

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Zoom's new Companion 2.0 Latest updates from WebexOne Co-Pilot Updates  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal & Principal Analyst, Moor Insights & StrategyElka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this latest interview, we're diving deep into the world of disruption with Dominic McDonald, CEO of ULAP.Dominic takes us on a bold journey from "Kosovo to Kazakhstan," revealing the untapped potential in emerging markets that most UC providers have overlooked or avoided. ULAP isn't playing by the same old rules—they're rewriting them.In this interview, Dominic breaks down ULAP's game-changing approach to navigating the regulatory minefields of complex jurisdictions, turning these challenges into powerful opportunities that resonate with multinational enterprises. While other UC providers stick to safer territories, ULAP is thriving in the tough markets, saving clients millions in the process.Infact, Dominic will share how ULAP helped one of their largest global customers save a whopping $1 million by completely rethinking their UC infrastructure. Join us as Dominic unpacks ULAP's innovative strategies, their flexibility, and how they're leading the charge in market disruption, setting themselves apart in an industry ripe for change.

UC Today's Susie Harrison hosts Saif Ahmed, co-founder and CEO of SCB Global, a leading Microsoft partner and global Microsoft Teams Integrator.In this episode, we consider:What we can expect next in Microsoft TeamsHow technology will continue to support a hybrid workforceHow technology can support frontline workers who are continually moving around the workspaceWhat's next for AI and Copilots in business communicationsThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn, and Facebook pages.For more Customer Experience tech news, visit: https://www.uctoday.com

Watch on YouTube.Welcome to the Microsoft Teams News Show, brought to you by UC Today! In this episode, Rob Scott and Tom Arbuthnot from Empowering Cloud are joined by a VIP panel of Teams experts to break down the latest and greatest updates from the Teams world.In this update, we talk through the most popular Teams news headlines with this month's special guests:Rob Scott, Publisher at UC TodayTom Arbuthnot, Empowering CloudJosh Blalock, Chief Video Evangelist, JabraKevin Kieller, Co-Founder & Lead Analyst, enableUCGraham Walsh, Director, Global Technical Sales, Alliances, NeatRyan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com Here's what we cover:Microsoft Copilot's First Birthday: We share fun facts and stats about how Copilot is revolutionizing productivity.Microsoft Quarterly Earnings Results: Insights into Microsoft's financial performance and the impact of AI investments.Microsoft Teams Queues App GA: How the new Queues app enhances call queue management.Digital Signage in Microsoft Teams Rooms on Windows: Exploring use cases and business benefits.Microsoft Copilot Autonomous Agents: What autonomous agents are and how they streamline business operations.Microsoft Places Roadmap: The latest on hybrid workspace optimization.Upcoming Industry Events: Key dates for Microsoft Ignite, Teams Fireside Chats, and more.Thanks for watching, and be sure to subscribe for more essential Microsoft Teams news and insights!Stay ahead of the curve by exploring these new features in your own Teams environment. Connect with our regular hosts Rob Scott and Tom Arbuthnot on socials here:Rob ScottLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.Join Rob Scott and Kevin Kieller in this insightful episode of the AI News Show as they sit down with Elizabeth Bieniek, author of Cake on Tuesday and a trailblazer in tech innovation. They unpack why only a fraction of companies are truly harnessing AI's power to generate substantial value, based on Boston Consulting Group's latest eye-opening report. Key Highlights: BCG's AI Value Report: Rob and Kevin break down the report's surprising stats, discussing why so many companies struggle with scaling AI and what's needed to become a value-driven “AI engine.”Innovation & Team Dynamics: Elizabeth emphasizes that innovation is accessible to everyone, demystifying the process of fostering creativity in both tech and non-tech roles.AI as a Strategic Tool: Elizabeth's unique take on leveraging AI as a brainstorming partner, not a replacement for human creativity, offers a fresh perspective on integrating AI into teams.Decision-Making & Innovation: Drawing from her book, Cake on Tuesday, Elizabeth discusses how teams can avoid “flat squirrel” indecision, crucial for timely, impactful innovation.Elizabeth concludes with insights on the future of AI and tech, highlighting the need for tools that organize and curate information—essential for managing today's data deluge. Don't miss this in-depth conversation for actionable strategies on driving real AI value and creating a resilient, innovative culture.Next Steps:Explore Boston Consulting Group's full AI report for industry-specific insights.Pick up Elizabeth's book Cake on Tuesday for an in-depth look at innovation in action.Follow Rob Scott and Kevin Kieller for more expert interviews and AI insights. Explore how AI is reshaping industries by visiting AI Today.Connect with Rob Scott and Kevin Kieller on socials here:Rob ScottLinkedInTwitterKevin KiellerLinkedInTwitterCheck out Episode 8 of the AI Show here.Stay ahead in the world of AI news! For the latest breaking updates, vendor announcements, cutting-edge innovations, and exclusive interviews with top industry experts in artificial intelligence visit AIToday.com now and never miss a beat in the fast-evolving AI landscape.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.

In this month's episode of our Microsoft Teams news show, Kieran Devlin, Tom Arbuthnot and UC Today's panel of Microsoft Teams experts discuss the latest news impacting the Teams ecosystem:In this update, we talk through the most popular Teams news headlines with this month's special guests:Kieran Devlin, Technology Journalist, UC TodayTom Arbuthnot, Empowering CloudJosh Blalock, Chief Video Evangelist, JabraSatish Upadhyaya, Microsoft Unified Communications Architect, SOFTEL CommunicationsGraham Walsh, Director, Global Technical Sales, Alliances, NeatAmanda Sterner, Employee Experience & Productivity Expert, Xenit ABExciting Teams Phone Updates! Pay-As-You-Go Calling Plans, Callbacks for Call Queues, Enhanced Survivable Branch Appliance, Operator Connect expansion, and more. How will these enhance your calling experience?Teams Rooms 5.2 Release: The release encompasses experience dynamic video tile resizing, Cloud IntelliFrame in room previews, and much more with the latest Teams Rooms update. What do you think of the enhanced video features?Microsoft Places Launching Soon! Microsoft Places will be generally available in Q4 CY24, with deployment beginning in November. Two new service plans—Places (core) and Places Premium—will be part of Teams Premium. How will this new feature reshape your workplace?Microsoft 365 Copilot Wave 2 Announcements! Swathes of new features, including dynamic collaboration with pages, BizChat features, as well as updates for Copilot in Excel, Teams, PowerPoint, OneDrive and Word.Voice and Vision in Copilot Consumer Updates: An AI companion designed for everyone. Are you excited to explore the future of AI in your everyday tasks?Events and Plugs:The Teams Fireside chat covers the Queues App with Stella Lin and Cassandra Marrero on October 10Microsoft Teams Devices Ask Me Anything covering EMEA/NA and APAC on October 22 and 23Microsoft Ignite takes place November 19-21The Converged Communications Partner Sales Bootcamp occurs 2-4 and 3-5 DecemberMicrosoft UC User Group London takes place on November 27Stay ahead of the curve by exploring these new features in your own Teams environment. Connect with our regular hosts Rob Scott and Tom Arbuthnot on socials here:Rob ScottLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to