Podcasts about enterprise connect

Watch on YouTube.In the June 2025 edition of the Microsoft Teams News Show, host Rob Scott from UC Today is joined by Tom Arbuthnot of Empowering.Cloud and a seasoned panel of experts for a fast-paced breakdown of what's shaping the Microsoft Teams ecosystem. Fresh off his holiday and full of insights, Tom unpacks the biggest headlines from Microsoft Build, the newest Teams collaboration features, Copilot updates, Teams Phone innovations, and what to expect from key events like InfoComm, CCW Las Vegas, and Commsverse UK.With AI deepening its roots across the Microsoft 365 landscape, this episode takes you inside the latest announcements — including multi-agent orchestration, threaded messages, live transcription, speaker recognition in Android rooms, and more.Key Discussion Points:Copilot Breakthroughs at Microsoft Build:Tom and the panel unpack Copilot tuning, Model Context Protocol (MCP), and game-changing multi-agent orchestration that makes AI more adaptable and enterprise-ready than ever before.Smart Collaboration Updates in Teams:Threaded replies, streamlined file sharing with external users, and deeper AI integrations make team chat and channel work more intuitive and secure.Copilot in Teams – Deep Dive:Intelligent Recap now includes shared screen content, audio summaries, and real-time agents in meetings — taking productivity to new heights.Teams Phone & Teams Rooms Innovations:From transient transcription in sensitive calls to long-awaited call-waiting beeps and full speaker recognition for Android Rooms, the UC experience is expanding fast.Next Steps:Tune in to InfoComm (June 7–13) and CCW (June 9–12)Don't miss Commsverse (June 18–19)Apply for the UC Awards before June 20Watch the full episode to hear more about the community sessions and fireside chats coming this month.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration—from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI OverdriveFrom turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet DisruptionWith new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's VisionScreen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff TurbulenceLogitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

“If you're not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo Solutions As AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast, we caught up with Robert Galop and Kevin Nethercott to talk about lessons from a packed Q1 event season and how Creo is helping partners double revenue and reduce churn with powerful new tools like communications automation and vCon-based analytics. From Buzz to Business: AI Finds Its Place At events like Mobile World Congress, Enterprise Connect, and Channel Partners, Galop and Nethercott saw a turning point: AI is no longer a billboard phrase. It's now a baked-in feature set delivering real-world impact. “This year, AI moved off the signage and into actual use cases,” said Galop. “It's impacting customer experience, sales, employee workflows—and it's starting to move the needle on revenue.” Nethercott added that network APIs are making similar leaps—from future promise to practical tools. Use cases like replacing SMS one-time passwords with secure network authentication are hitting the market now, with major players like Meta moving in. CPaaS and Automation: The Next Big Shift What's next? According to Creo, it's communications automation—helping CSPs and MSPs offer smarter, faster, more connected customer experiences. “Service providers often think they can't deliver this,” said Galop. “We come in, co-sell with them, train their teams, and help get it in front of customers.” Creo also supports deployment of vCon-based analytics, which let service providers tap into millions of voice and digital interactions already flowing across their networks. That data, once invisible, is now actionable—reducing churn, identifying revenue opportunities, and even recovering at-risk accounts. “One of our customers used vCons to detect churn risk—and saved two major clients within 30 days,” said Galop. Fast Ramp, Real Results What sets Creo apart is its speed and end-to-end support. They're helping partners go from zero to revenue-generating in under 30 days. ✅ Advisory: Go-to-market guidance, C-level alignment, blue sky planning ✅ Training: Sales team enablement, customer discovery sessions ✅ Tech: Development + integration support to activate automation and analytics ✅ Urgency: Involved in $100K+ automation deals and $200K+ analytics rollouts now “We've done this before,” said Nethercott. “We bring the tech, the playbook, and the team to get our partners moving immediately.” A Simple Entry, a High-Stakes Moment “It's easy to get started—but the caution is, this will move fast,” warned Galop. “If you're not doing this, someone else in your market will.” Creo is actively looking for partners who are ready to act. For CSPs and MSPs under pressure to differentiate, scale, and win in Q2, this might be the quarter that changes everything. Learn More Visit creosolutions.tech Catch Creo Solutions at the vCon Summit this month in Cape Cod #CreoSolutions #CPaaS #vCon #AI #Automation #MSPs #CSPs #CommunicationsAutomation #VoiceAnalytics #TechPartners #ServiceProviderGrowth #DigitalTransformation #CustomerExperience

“This is a liberating moment for us—and for the enterprises we serve. We're combining forces to scale fast and deliver smarter CX solutions.” — Chris Marr, Pronetx Live from Enterprise Connect, Chris Marr and Yasser El-Haggan of Pronetx joined us for a special Technology Reseller News podcast to share big news: the merger of two AWS customer experience (CX) powerhouses—Pronetx and VT Team—to create a stronger, faster, and more specialized Amazon Connect services firm. AWS-Certified, Cloud-Focused, and Ready to Scale Pronetx, an AWS Service Delivery Partner specializing in Amazon Connect, helps customers—including Fortune 25 companies and federal agencies—migrate contact centers to the cloud and unlock the full potential of AWS technologies, including generative AI, chatbots, case management, and advanced analytics. “Many customers think they're on the cloud—but they're not truly leveraging it,” said El-Haggan. “We help them do more with their AWS investment.” With the merger, Pronetx is not only growing in capacity—it's expanding its focus. Together, the combined team will accelerate software development, build tools for CX teams, and help enterprises infuse generative AI into both front-end and back-office operations. A Boutique Partner, Backed by Deep Tech Expertise Unlike broad SIs, Pronetx operates as a boutique CX firm focused solely on Amazon Connect—a strategy that enables deeper specialization and faster time-to-value. “We're not generalists. We're laser-focused on customer experience, and that's what makes us an ideal partner—for enterprises and for SIs and GSIs,” said Marr. As one of AWS's launch partners for Amazon Q, Pronetx has already begun helping customers use agentic AI and natural language processing to deliver more intelligent, efficient, and personalized support. CX Trends, Real-Time Data, and GenAI Readiness One theme echoed throughout the podcast: AI won't work without great data. Marr emphasized that with the merger, the team now has expanded capability to understand, organize, and apply customer data to maximize GenAI performance. “It's impossible to succeed with GenAI without understanding your customer data. This merger gives us the team to do that at scale,” he added. With CX trends evolving fast—and customer expectations even faster—Pronetx is positioning itself as a partner of choice for cloud-first transformation. A Platform Built on Experience The announcement comes on the eighth anniversary of Amazon Connect, launched at Enterprise Connect 2017. El-Haggan, who helped lead that launch while at AWS, noted the full-circle moment. “Amazon Connect was born right here eight years ago. Now, we're taking it even further with this merger.” Learn More Visit pronetx.com

“We're going beyond just contact center AI—this is CX-first orchestration across the entire enterprise,” said Elizabeth Tobey, Vice President of Marketing at NICE, as the company recently revealed its latest innovation—CXone Empower Orchestrator—and walked away with two top honors at Enterprise Connect 2025: Best CX Innovation and Best of Show. In a live Technology Reseller News podcast, Tobey shared how Empower Orchestrator marks a new era for enterprise AI—one that is measurable, scalable, and tied to tangible outcomes. CXone Empower Orchestrator is built around an AI-powered co-pilot design that allows organizations to analyze, automate, and optimize workflows across the full customer journey. “It's not just about improving one part of the customer experience,” Tobey noted. “It's about connecting the front office and back office, and turning insights into immediate, scalable action.” The result is greater agility and faster time-to-value, with automation tasks that once took days or weeks now completed in minutes. Critically, Empower Orchestrator also features a continuous feedback loop, even when tasks are escalated to live agents. “Every facet of the organization gets better through this data,” said Tobey. “This is AI moving from hype to highly functional.” Tobey emphasized NICE's commitment to a CX-first philosophy, noting that the platform touches every part of the business: from sales and marketing to fulfillment and support. “Customer experience and customer service incorporate the entire business,” she said. “Every interaction matters—and that's what we're connecting.” Beyond the enterprise, the launch presents new opportunities for NICE's global partner network. “Partners are seeing this as a way to help customers move faster,” Tobey shared. “And they're excited to be part of it.” The announcement also coincided with a milestone: the eighth anniversary of Amazon Connect, originally launched at Enterprise Connect in 2017. For NICE—and for Tobey, who was part of that original AWS launch team—it's a full-circle moment that reflects how far CX technology has come. Learn More Explore CXone Empower Orchestrator and NICE's full suite of AI-powered CX solutions at NICE.com. #NICE #CXone #EnterpriseConnect2025 #AI #CustomerExperience #Automation #CXInnovation #ContactCenterAI #WorkflowOrchestration #ChannelPartners #DigitalTransformation

“Change, change, change—that's what we're hearing from customers. AI is exciting, but it's also overwhelming. Sentinel helps cut through the noise.” — Phil Moen, President & CEO, Unimax At Enterprise Connect, Unimax unveiled Sentinel, a new cloud-based call analytics application built to bring clarity to even the most complex enterprise communications environments. For large enterprises and IT teams already navigating a maze of platforms like Microsoft Teams, Cisco UCM, direct routing systems, and SBCs, Sentinel offers what Unimax calls “event-level visibility”—a way to track every call leg as a single, unified call experience. In a live Technology Reseller News podcast, Moen walked us through how Sentinel not only answers the long-standing demand for native call visibility but does it in a way that makes millions of data points actionable, thanks to natural language processing and AI. “If you want to know how many calls Doug Green made to his wife last week, we can tell you. Just press a button.” From CDR Chaos to Contextual Clarity Unimax's customers—many of them Fortune 500 companies—have been asking for this kind of solution for years. Traditional CDR (call detail record) logs were difficult to read and even harder to stitch together, often requiring teams to manually connect disjointed call legs across systems. Sentinel changes that. It treats each multi-leg, multi-device, multi-platform interaction as a single event, unifying what previously felt like call “hieroglyphics” into searchable, intelligent data. “It's not just about showing you what happened—it's about telling you what matters,” said Moen. “If a number hits your network 100 times in a row, that's probably a problem. Sentinel tells you where, when, and what to do about it.” AI That Surfaces the Signal, Not Just the Noise Sentinel is AI-enabled, but Moen is quick to differentiate it from the hype. What makes Sentinel stand out is how AI is applied: it simplifies user experience through natural language, flags anomalies and outages, and supports real-time decisions on capacity planning, license usage, and more. “Our customers generate millions of calls per month. Now, we can finally put that data to work—not just collect it.” Partner and Coexistence Opportunities While Sentinel was launched at an enterprise-focused show, it also opens up opportunities for partners and integrators. Moen noted that the platform was designed to coexist with other analytics and monitoring tools, creating richer datasets and deeper insights. “Some apps collect this data, others collect that. When you stitch them together, that's where the magic happens.” Unimax's deep presence in North America and within the Fortune 500 makes this release especially relevant for channel partners working with complex, hybrid UC environments. Learn More To explore Sentinel or Unimax's broader call management solutions, visit Unimax.com. #Unimax #Sentinel #CallAnalytics #EnterpriseConnect2025 #UCManagement #AI #CDR #EventDrivenAnalytics #MicrosoftTeams #CiscoUCM #EnterpriseTelecom #ChannelPartners #DigitalTransformation

“We deliver Zero Trust out of the box—it's built in, not bolted on.” — Suresh Katukam, Chief Product Officer, Nile While the cybersecurity conversation continues to focus on Zero Trust and Secure Service Edge (SSE), Nile is calling out what many have missed: the campus network. In a world where cloud-based remote work has advanced rapidly, on-premises security—especially across corporate and hybrid environments—has lagged behind. In a Technology Reseller News podcast recorded just after Enterprise Connect, Suresh Katukam outlined why even the most well-resourced companies struggle to achieve Zero Trust in their campus networks—and how Nile's “out-of-the-box” approach changes the game. Campus Zero Trust: The Missing Link “The same users who are secure at home become vulnerable in the office,” said Katukam. “That's because campus networks were built on implicit trust—just plugging into an Ethernet port gives you access. That's broken by design.” While cloud Zero Trust has made strides, most enterprise campuses still rely on legacy NAC solutions, VLANs, ACLs, and other outdated, complex layers of bolt-on security. Nile flips that model—offering Zero Trust campus security as a native feature of the network itself. What “Out of the Box” Really Means Nile's solution is pre-configured for Zero Trust from day one. Every user and device is authenticated and authorized continuously, not just at login. Micro-segmentation, behavioral analytics, and continuous risk scoring mean that even compromised credentials won't lead to lateral movement or ransomware spread. “We call it a segment of one,” said Katukam. “You can't see other users on the network. You can't move laterally. Ransomware can't propagate.” Administrators have full control through a simplified interface that supports policy toggling, real-time response, and behavioral-based reauthentication—without layering in extra management tools. Security-Driven Network as a Service Nile isn't just a security company—it's a networking company that rethinks how networks are built and managed. Delivered as a service, Nile offers high-performance, low-latency connectivity with embedded Zero Trust principles. “Even large enterprises with robust security teams are choosing Nile—because the security is integrated into the network itself,” Katukam explained. For example, one financial services customer consolidated three segmented networks (IT, OT, and guest) into a single secure fabric using Nile. Another prevented a physical intrusion from turning into a breach, thanks to the system's strict device authentication and visibility controls. Universal Zero Trust: Bridging Campus and Cloud Nile's model doesn't stop at the office door. The company advocates for Universal Zero Trust, connecting campus-level protections with cloud-based SSE providers. “Whether a user is on-site or remote, whether it's an IT or OT device, they should be protected the same way,” said Katukam. “That's Universal Zero Trust—unifying cloud and campus with seamless security.” Learn More To explore how Nile is reimagining networking and delivering built-in Zero Trust, visit NileSecure.com or reach out to Suresh directly at Suresh@NileSecure.com #Nile #ZeroTrust #CampusSecurity #UniversalZeroTrust #OutOfTheBoxSecurity #NetworkSecurity #EnterpriseConnect2025 #SecureNetworking #NaaS #BehavioralAnalytics #Microsegmentation #Cybersecurity  

“None of it matters if it doesn't work.” That's how Ryan Henley, Chief Revenue Officer at NUSO, summed up the company's approach to cloud communications and business continuity in a fast-moving conversation recorded live at Enterprise Connect 2025. NUSO came to the show with a clear message: in the race to innovate with UCaaS, CCaaS, and AI-powered solutions, resilience still matters—especially for critical industries where inbound call delivery can't afford to fail. Redundancy Built In At the heart of NUSO's exhibit was NUSOflex, a unique feature embedded across all of the provider's services. Henley described it as the only inbound redundancy solution of its kind in the U.S., designed to give businesses—especially contact centers, hospitals, and emergency service providers—true failover capability. “If you count on calls coming into your contact center or healthcare facility, we're one of the only providers in the U.S. that can offer that kind of inbound redundancy,” said Henley. As a network owner and operator in the U.S., U.K., and abroad, NUSO has the rare ability to act directly—without waiting on a chain of upstream vendors. “We can fix the problem ourselves. In many cases, we fix it before the customer even knows it happened.” AI in Action, Not Just in Concept While AI was a dominant theme on the show floor, Henley emphasized that NUSO isn't just talking about AI—they're using it. The company applies machine learning to monitor traffic across rate centers, proactively rerouting calls in as little as 120 seconds when patterns signal trouble. “This is an application of AI in real life,” said Henley. “We've been doing this for a year already—solving real problems using machine learning.” The same tools are used to resolve porting issues, automatically shifting numbers when providers fail to update databases correctly—yet another layer of proactive control that resonated with show attendees. Built for the Channel Henley was clear: NUSO is a partner-first company. With a 100% indirect model, the company actively works with partners across the globe to bring resilient, full-stack solutions to enterprise customers. “It's absolutely an opportunity to come partner with NUSO,” Henley said. “We welcome it.” With offerings that include UCaaS, CCaaS (both light and full omnichannel), compliance recording, and more, NUSO is positioning itself not only as a platform provider—but as a continuity partner in a market where service uptime is everything. Learn More Explore NUSOflex and the NUSO platform at nuso.cloud.

In Episode 66 of the UCStatus Podcast, Randy Chapman, Mark Vale, and Shawn Harry discuss numerous updates following Enterprise Connect 2023. Key topics include new features for Microsoft Teams Rooms, enhanced management capabilities via the Pro Management Portal, and the introduction of face and speaker recognition on various devices.

"You don't have to go from A to Z in one move with AI." — Jon Arnold, industry analyst As Enterprise Connect 2025 edged toward its conclusion, Jon Arnold joined Doug Green, Publisher of Technology Reseller News, for a candid conversation about what's changing—and what's not—in the world of enterprise communications. Having attended many iterations of the show over the years, Arnold noted how Enterprise Connect continues to evolve with the industry itself. While its roots are deeply embedded in enterprise telephony, today's EC is heavily influenced by customer experience (CX) and contact center technologies. The growth in these segments has inevitably shifted the show's focus. “They're having to pivot to where the market is going,” Arnold observed, highlighting the challenge of balancing legacy technologies with emerging opportunities. That evolution is reflected on the expo floor as well. Arnold remarked on a shift in booth design and engagement: “It's very conversational now… you see more quiet zones, lounges, and space for meetings. The nature of expositions is changing.” Compared to the hardware-heavy showcases of years past, today's cloud-first and AI-powered solutions often exist more in software than in physical gear. As always, the topic of AI dominated the discussion. Arnold identified agentic AI—autonomous agents capable of executing end-to-end tasks—as a central trend this year. But he cautioned against rushing in: “You don't need to adopt everything all at once. Start with small pilot projects that carry minimal risk and disruption.” He encouraged a thoughtful approach grounded in responsible AI, urging enterprise leaders to set internal guardrails around access, data privacy, and governance. Arnold's international perspective added further insight. Fresh off a vendor event in Europe, he contrasted the more regulatory-driven, cautious approach to AI overseas with the freer, more experimental landscape in North America. While the U.S. may move faster, it's crucial that organizations take ownership of ethical deployment and compliance. Looking ahead, Arnold commented on the show's upcoming move to Las Vegas in 2026, after a decade in Orlando. “We'll see if it brings more customers or changes the dynamic. It's part of the evolution of the event.” As for what's next beyond AI? Arnold left the door open: “Next year, it's possible a new dominant technology could emerge—maybe immersive, 3D, or something entirely new.” For now, however, AI remains the engine driving transformation across workplace productivity, contact center innovation, and enterprise IT strategy. Learn more To follow Jon Arnold's insights and industry analysis, visit Jon Arnold's LinkedIn or check out his contributions to various technology publications. Stay tuned to Technology Reseller News for more coverage from Enterprise Connect 2025.

Enterprise Connect 2025 Podcast | Technology Reseller News (Previously LIVE at Enterprise Connect 2025) “If you can't dial 911, nothing else really matters,” says Mark Fletcher, CEO of 911inform and one of the nation's foremost advocates for 911 modernization. Speaking with Doug Green at Enterprise Connect 2025, Fletcher sheds light on the critical, and often overlooked, challenges enterprises face in achieving compliance with federal emergency communications laws. In this special episode of Technology Reseller News, Fletcher discusses the evolution of emergency services from basic 911 access to next-generation 911 (NG911) deployments. Many enterprises still fall short on key requirements like dispatchable location—especially as workforces have become more mobile and distributed. Fletcher, who played a pivotal role in crafting and advocating for legislation such as Kari's Law and the RAY BAUM's Act explains how these laws transitioned from FCC rules to enforceable federal mandates under Title 47 of the U.S. Code. Fletcher urges IT managers and telecom professionals to consult with experts who specialize in 911 compliance. He emphasizes that the complexity of these laws—combined with the shift to IP-based and nomadic communications—requires careful planning and a multidisciplinary approach. “Telecom engineers aren't legal experts, and police departments aren't telecom engineers,” he says, highlighting the importance of cross-functional strategy. Fletcher's company, 911inform, goes beyond compliance, offering full-scale emergency event management that integrates panic buttons, gunshot and license plate detection, and IoT-triggered alerts into an intelligent NG911 payload for first responders. As more emergency calls originate from devices—not humans—solutions like these are becoming essential. To learn more, visit 911inform.com, explore Fletcher's insights at Fletch.tv, or get practical tips at 911tips.com.  

At Enterprise Connect 2025, Microsoft's announcement of Microsoft Teams Phone Extensibility marked a significant leap in the evolution of Teams-integrated communications. Among the first to harness this new capability is Luware, whose Teams-native contact center solution, Luware Nimbus Power, was front and center at the event. In a podcast recorded live from the show, John Wright of Luware joined Technology Reseller News publisher Doug Green to discuss the implications of this breakthrough. “Luware Nimbus Power leverages Microsoft's Azure Communication Services (ACS) to enable what we call ‘dual persona' functionality,” Wright explained. “This means agents can manage and receive audio calls through either the contact center console or the Microsoft Teams client—seamlessly.” Wright emphasized that while many competitors took the fastest route to market by simply connecting existing solutions to Teams, Luware made a bold move: they rebuilt their contact center platform natively within the Teams environment using the Extend model. Now, with Power certification, Luware adds advanced capabilities that integrate fully with Microsoft 365 tools like Power Automate, SharePoint, and Dynamics, and allow real-time AI enhancements via Microsoft Copilot Studio. This cloud-native, Teams-embedded architecture not only enables secure handling of calls without rerouting media through third-party infrastructure but also offers deep flexibility for integrations with CRMs, ticketing systems, and third-party platforms. “The call stays within the Teams tenant,” Wright noted. “That's a major advantage for organizations with strict compliance and security requirements.” For multi-vendor enterprise environments or long-standing organizations with diverse tech stacks, Wright sees the Luware approach as a powerful unifier: “You might have different departments working with different systems—Salesforce, Freshdesk, you name it. Luware can centralize communications across those platforms while keeping the user experience rooted in Teams.” Luware's robust partner program also makes this a compelling opportunity for MSPs and MSSPs. “We built a rewarding, intuitive partner program around Nimbus,” Wright said. “You can deploy a full-featured, omni-channel, AI-powered contact center in under 40 minutes.” Luware's commitment to native Teams integration and close collaboration with Microsoft positions it as a top-tier option for modern, scalable, secure contact center deployments. Learn more at www.luware.com

"We used to care about the conversation only from the moment it started until it ended. Now we care about what happens after." That key quote from Jeff Pulver, telecom pioneer and the driving force behind the Pulver Order that helped make VoIP a legitimate telecom service, sums up a new era in enterprise communications. Speaking alongside leading industry analyst Jon Arnold, Pulver and Arnold joined Doug Green, Publisher of Technology Reseller News, for a wide-ranging closing podcast at Enterprise Connect 2025. Looking back over 25+ years of Enterprise Connect—from the PBX shows in Washington, D.C., to the Swan and Dolphin, and now the Gaylord and Las Vegas—the two industry veterans observed how much has changed. From Nortel to Microsoft, from hardware to the cloud, and now into the AI era, the show and the industry have constantly evolved. Arnold noted the shift in enterprise communications from dedicated telecom departments to outsourced IT and cloud-first strategies. Pulver recalled the days when maintaining uptime on voice trading systems was a mission-critical function for financial firms. Today, the challenge is managing and extracting value from the metadata of conversations. Pulver introduced listeners to the vCon, a new standard that captures the essence of a conversation—voice, text, and data—for post-call analytics, memory, and trust-building. "Living in a world where you can now leverage the metadata associated with the conversation and monetize that... that's the future," he said. Learn more about the Pulver Order and Jeff's legacy in VoIP here: Celebrating 20 Years of Innovation. AI, metadata, and automation were key themes. Arnold explained that while UCaaS providers have solved voice and video delivery, the next frontier is capturing insights from those communications to improve workflows and build knowledge across the organization. Pulver added that many chatbots today suffer from "amnesia" – they can't remember previous interactions. The vCon standard aims to solve that, along with related standards like SKIT, which help verify the authenticity of data. Trust and memory, said Pulver, are the building blocks of AI in communications. And while these technologies are just gaining traction, he predicted that by 2027-2030, they will redefine how businesses communicate, collaborate, and operate. Pulver emphasized the importance of building opt-in consent and compliance into communications. Recording calls without proper consent, especially in California or the EU, could pose legal risks, and new protocols are being designed to address that. Looking ahead, Arnold cautioned that companies that fail to invest in R&D during this critical AI transition risk falling behind. While current products are still maturing, the groundwork for the next generation of communications is being laid today. Enterprise Connect 2025 may have wrapped, but the conversation is far from over. As Pulver put it, "This is where the future happens." Stay tuned for more updates from Enterprise Connect 2025 at Technology Reseller News.

Enterprise Connect 2025 Podcast | Technology Reseller News “If your call can be faked, your business can be broken,” warns the team from TC&C, introducing their breakthrough product, DeepFakeGuard, live at Enterprise Connect 2025. Finalists in two categories—Best of Enterprise Connect and Best Innovation in AI—TC&C's AI-powered solution delivers real-time defense against impersonation attacks and AI-generated deception across voice, video, and text communication channels. DeepFakeGuard, developed by the TC&C team including Dr. Csaba Juhasz, Tamas Lukacs (Lead AI Developer), and Adam Bobok (Consultant, U.S. Operations), targets a fast-growing concern. Industry forecasts estimate over $40 billion in deepfake-related losses by 2027, and TC&C aims to address this with a multi-layered, platform-agnostic solution that integrates seamlessly with Microsoft Teams, Webex, SIP-based platforms, and more. “Our solution analyzes communications in real time,” said Lukacs. “It detects AI-generated audio, manipulated video, or altered text before a fraud can be carried out.” Beyond detection, DeepFakeGuard alerts stakeholders, helping organizations shut down attacks before damage occurs. Use cases range from financial institutions and healthcare providers to education and government, where secure, identity-verified communication is critical. "We're hearing a lot about fake purchase orders, fraudulent client impersonations, and misuse of voice changers," Bobok noted. “Whether it's exam cheating or large-scale fraud, DeepFakeGuard is designed to prevent it all.” The team reported enthusiastic response from the Enterprise Connect floor. “Everyone agrees the threat is real, and no one wants to wait until an incident happens to act,” said Juhasz. TC&C is actively seeking partners and resellers interested in embedding DeepFakeGuard into their offerings to enhance client security portfolios. With its unique ability to operate across communication platforms and deliver live alerts, DeepFakeGuard positions TC&C at the forefront of AI-powered security innovation. Learn more at deepfakeguard.ai or visit TC&C's main site at tcandc.com.

Enterprise Connect 2025 Podcast | Technology Reseller News Previously LIVE from Enterprise Connect 2025 “If you're relying on mobile triangulation, your 911 location could be half a mile off—meanwhile, your DoorDash order is on the doorstep,” says Robert Harris, President of Communications Advantage. Speaking at Enterprise Connect 2025, Harris and Melinda Sensabaugh, ENP, joined Doug Green to discuss the realities of enterprise 911 compliance—and why Next Generation 911 (NG911) is far more than a telecom upgrade. Sensabaugh, a certified Emergency Numbering Professional (ENP) and longtime consultant in public safety communications, outlined how legacy analog systems and selective routers limit the information public safety can receive. “Today's 911 still runs on technology designed for landlines,” said Sensabaugh. “NextGen 911 will run over IP networks, delivering location, device, video, even floor plans—getting the right information to the right PSAP faster.” For enterprises, complying with Kari's Law and the RAY BAUM's Act is more complex than just updating a phone system. Harris emphasized that ambiguous terms like “to the extent technically feasible” require interpretation. “Enterprises need expert help to translate regulatory language into action—whether that means mapping every wired port or accounting for Wi-Fi mobility,” he said. Both Sensabaugh and Harris have built their consulting practice around a holistic approach to 911—helping enterprises assess and update not just their phone systems, but their policies, safety planning, and PSAP (Public Safety Answering Point) readiness. Their work includes consulting on legacy upgrades, educating IT and safety teams, and advocating for proactive compliance before tragedies expose gaps. “The bottom line,” said Sensabaugh, “is that 911 isn't just about technology. It's about protecting your employees and knowing that when they dial, help gets to the right place—fast.” To learn more, visit communicationsadvantage.com, or connect with Robert Lee Harris on LinkedIn. He also offers a white paper on integrating 911 compliance as a core worker safety discipline.  

Podcast with Steve Allcock, Customer Solution CTO, BT Group Enterprise Connect 2025 – Orlando “We're reaching a point where the network is now the computer,” said Steve Allcock, Customer Solution CTO at BT Group, in a revealing podcast recorded live at Enterprise Connect 2025. Speaking with Doug Green of Technology Reseller News, Allcock explained how BT's new Global Fabric platform is redefining how enterprises, carriers, and cloud players build, scale, and secure their digital operations. From Infrastructure to Intelligence BT's Global Fabric—a global, software-defined, as-a-service network architecture—has quietly gone live, already spanning the majority of the world's cloud-native facilities. Built over the past two years with significant investment, Global Fabric connects cities and sites worldwide in minutes with 100Gbps pipes, delivering agility, automation, and orchestration at unprecedented scale. “In a time when many telecoms are scaling back, we're doubling down on innovation,” said Allcock. “This is the foundation for growth—not just for BT, but for any enterprise with global ambitions.” Designed for the AI Era Global Fabric isn't just about high-speed links. It's been purpose-built for AI. “Our customers need infrastructure that can support the power, responsiveness, and regulatory complexities of AI deployments,” Allcock emphasized. He explained how the explosive growth of large language models (LLMs), retrieval-augmented generation (RAG), and inference at the edge is putting extraordinary strain on networks and data centers—prompting unprecedented CapEx from hyperscalers. In fact, some global firms are tearing down newly built data centers just to rebuild them with liquid cooling to meet AI's intense power demands. CPaaS, Agentic AI, and Global Reach Allcock also spotlighted BT's work with the CPaaS Acceleration Alliance and global collaboration platforms like RingCentral and Zoom. By partnering with CPaaS innovators and offering BT's network APIs to intelligent agents and AI workflows, BT is paving the way for a more automated, AI-aware communications landscape. “We're entering the era of the human user interface—where instead of clicking, you just tell the system what you want,” said Allcock. “BT's Global Fabric is ready for that world.” Want to Learn More? Visit bt.com/globalfabric or contact steve.allcock@bt.com to explore how Global Fabric can future-proof your AI and connectivity strategies.

Podcast with Crystal Miceli, Vice President of Product & Industry Marketing ORLANDO, FL – In a live interview from the show floor at Enterprise Connect 2025, Crystal Miceli, Vice President of Product & Industry Marketing at Talkdesk, joined Technology Reseller News publisher Doug Green to unveil three major product announcements from Talkdesk. The news highlights the company's ongoing innovation in AI-powered customer experience, with new capabilities that are already resonating with customers and prospects at the event. Talkdesk After Hours “Talkdesk After Hours has been the talk of the show,” said Miceli. “It's a turnkey solution that lets companies go from an 8-to-5 operation to 24/7 support in 59 languages.” Designed for businesses that lack resources for around-the-clock support or multilingual agents, After Hours gives them the ability to compete with enterprises that do—without the overhead. AI Agents for Voice Talkdesk also announced the general availability of AI Agents for Voice. “We were one of the first to market with agentic AI in a contact center platform back in October,” Miceli noted. While digital channels were the initial focus, Talkdesk has now cracked the more complex challenge of voice—enabling autonomous agents that can complete tasks in real time, without latency or awkward pauses. It's part of the company's broader Ascend AI platform. Talkdesk Knowledge Creator The third announcement addresses a long-standing challenge in contact centers: knowledge management. “AI is hungry for knowledge,” explained Miceli, “but creating and maintaining that knowledge is labor-intensive.” Talkdesk Knowledge Creator automates the process by surfacing the most-needed answers based on real customer interactions, generating knowledge cards for approval and reuse. “For the first time, customers are seeing a real solution to a problem they didn't think could be solved.” AI That Works—Now While many vendors are talking about agentic AI, Talkdesk is delivering it. “We're not just talking—we're shipping,” said Miceli. “These are generally available products today.” She also emphasized Talkdesk's industry-specific focus across healthcare, finance, and retail, giving customers tailored solutions to fit their regulatory and operational needs. Talkdesk at Enterprise Connect Talkdesk showcased these innovations at booth 1105, where visitors could see live demos and explore how AI-powered tools can be deployed quickly and effectively. Learn more at: www.talkdesk.com

March was another busy month, with Chris attending Leesman's research event in NYC, and Jon doing the same for Enterprise Connect in Orlando, along with Cognigy's Nexus event in Dusseldorf. On this episode, Chris explains the big disconnect between what management and workers want for coming back to the office, and how that's impacting corporate real estate thinking. For Jon, Agentic AI was the big story at Enterprise Connect, and he reviews why it's so important, but also how enterprises are struggling to find the best use cases. Another takeaway is why Jon thinks Google's AI-first approach to CX could make them a dark horse player in the hyper-competitive contact center space. Finally, Jon shares how Cognigy is getting impressive results with Tier 1 customers using Agentic AI – mainly in the EU – and showing what's possible when AI is deployed effectively.

Enterprise Connect 2025 Podcast with Jason Uslan, CCO, Wildix ORLANDO - In a special podcast recorded live at Enterprise Connect 2025, Technology Reseller News sat down with Jason Uslan, Chief Commercial Officer at Wildix, to explore how the company is scaling its uniquely channel-only strategy while deepening its focus on partner success across North and South America. “Wildix has always been about channel-first—and that hasn't changed,” said Uslan. “Our partners own the customer, own the contract, own the pricing. What we do is back them with everything else: sales support, marketing kits, onboarding tools, and AI-powered vertical solutions tailored to real-world use cases.” Wildix is known for serving underserved verticals such as retail, hospitality, and mid-market sales organizations. At the center of this strategy are two solutions: x-hoppers, an AI-enhanced frontline tool that boosts in-store customer service and helps reduce retail shrinkage. x-bees, a productivity suite for sales teams, offering AI-driven transcription, translation, follow-up automation, and sentiment analysis. “Our goal is to help partners talk to customers about more than just telephony or UC,” said Uslan. “We want to help them lead vertical, business-specific conversations that drive value and loyalty.” Amid AI's dominance at this year's Enterprise Connect, Wildix is focusing on practical, business-led applications of AI. “We're hearing a lot about AI-driven CX—voice bots, sales agents, chat tools—and that's right in our wheelhouse,” Uslan added. As Wildix expands throughout the Americas, the company remains committed to tailored support. “Every partner is different,” said Uslan. “Some need billing help, others need support with implementations. We offer training, pre-sales engineering, and wraparound support that's designed to meet partners where they are.” Wildix recently appointed Mike Piccolotti as Country Manager for the U.S., marking a new phase of regional investment and partner outreach. To learn more, visit wildix.com or stop by Booth 623 at Enterprise Connect.

ORLANDO – Enterprise Connect 2025 – As mobile numbers increasingly become the universal gateway for digital interaction, ensuring trust, accuracy, and identity integrity has never been more vital. In a Technology Reseller News podcast recorded live at Enterprise Connect, Lloyd Tjom, Director of Sales for North America at iconectiv, sat down with Doug Green to discuss how the company is helping carriers and enterprises battle fraud and deliver secure, trusted communications. “iconectiv is a technology company that provides information as a service to the global communications industry,” Tjom explained. “We help providers properly route traffic—voice, messaging, data—while addressing key challenges like Know Your Customer (KYC), Know Your Business (KYB), and fraud prevention.” As over 3 billion people now rely on their mobile phone numbers as their primary digital identity, mobile becomes both the portal to opportunity—and a prime target for fraud. “There are billions of phone numbers worldwide, and with that comes billions of opportunities for criminals,” said Tjom. “From spoofed banks and pharmacies to deepfaked executives, bad actors are using AI and voice cloning to launch increasingly sophisticated scams.” A chilling example cited by Tjom: in January 2024, an employee at a Hong Kong-based firm was tricked into transferring $25 million after participating in a video call with AI-generated replicas of her company's executives—including the CFO. Enter Rich Business Messaging (RBM), iconectiv's answer to restoring trust. Built on the Rich Communication Services (RCS) standard, RBM enables frictionless, secure interactions between businesses and consumers directly through a phone's native messaging app. Unlike SMS, RBM is equipped with built-in verification, brand logos, and drift detection—which helps ensure the message is coming from the legitimate sender and not a fraudster. “RBM combines a rigorous vetting process with network-level authentication. That means consumers can trust that a message is truly from their bank, airline, or pharmacy—not a criminal,” said Tjom. “When trust is broken, it damages brand equity. Studies show 71% of customers stop buying from companies that break their trust.” For consumers, the result is greater peace of mind. For businesses, RBM reduces cart abandonment, enhances customer experience (CX), and strengthens loyalty. According to Tjom, 87% of customers actively avoid brands they don't trust—making RBM not just a security measure, but a competitive advantage. From fighting AI-enhanced fraud to improving compliance and CX, iconectiv is helping reshape the mobile identity landscape for enterprises and carriers alike. To learn more, visit iconectiv.com and follow iconectiv on social media. #EnterpriseConnect2025 #iconectiv #DigitalIdentity #KYC #KYB #RBM #RCS #AI #FraudPrevention #CustomerTrust #CX #TelecomFraud

Podcast with Vincent Gianfrancesco, Channel Manager, Snom "Our job is to walk hand-in-hand with partners. We'll support you in customer meetings, train your teams, and serve as an extension of your business." – Vincent Gianfrancesco, Channel Manager, Snom March 2025 – At Enterprise Connect 2025, Vincent Gianfrancesco, Channel Manager at Snom, sat down with Doug Green, publisher of Technology Reseller News, to discuss Snom's unwavering commitment to its partners and the innovative solutions driving their success. A Partner-First Philosophy Snom, known for its precision-engineered German-designed VoIP hardware, is part of the VTech family of brands. Within this group, Snom serves as the business communications solutions arm—supporting UCaaS providers, hosted voice companies, and service providers across North America and beyond. “We believe that through the channel, we can really start to penetrate not only the global market but specifically here in the Americas,” Gianfrancesco said. Backing Partners Every Step of the Way Snom goes beyond delivering reliable hardware—it builds long-term partnerships. The company offers: U.S.-based channel managers Onsite and remote sales support Partner training and enablement Live support and zero-hassle product replacement With a three-year advanced replacement warranty and fully stocked U.S. warehouses, Snom ensures partners and their customers experience minimal downtime and maximum satisfaction. “We stock everything within our U.S. warehouses, also with our partner distributors,” Gianfrancesco emphasized. Purpose-Built Devices for Business Snom's product line includes IP phones, DECT mobility solutions, conference phones, and headsets—all tailored for reliability and real-world conditions: D7xx Series – Next Gen: Wideband HD audio, Bluetooth support, and sleek design make these IP phones ideal for SMBs and enterprise offices. Explore M500 Pro DECT Series: Built for mobility, this series supports rugged, antimicrobial handsets ideal for hospitals, auto shops, and warehouses. Explore C520 Conference Phone: Engineered for group collaboration with high-fidelity audio and wireless expansion mics. Explore Supporting Innovation and Industry Trends From supporting AI-driven solutions like Jeff Pulver's vCons to exploring new use cases in healthcare and hospitality, Snom continues to adapt its hardware for a rapidly changing UCaaS landscape. “We're trying to be nimble—integrating with disruptive technologies like AI, contact center platforms, and vCons so we can support our partners wherever the market is going,” said Gianfrancesco. Learn More Visit snomamericas.com to explore Snom's full product line, find your regional channel manager, or start a new partnership.

Enterprise Connect Podcast | Technology Reseller News “RCS will bring rich messaging to 100% of the U.S. population — and it's going to change the face of customer experience.” – Ivan Ostojic, Chief Business Officer, Infobip. Messaging is transforming — fast. At Enterprise Connect 2025, Infobip's Chief Business Officer Ivan Ostojic joined Doug Green of Technology Reseller News to share key findings from the company's latest research on global messaging trends and the rapidly accelerating adoption of RCS (Rich Communication Services) in North America. According to Infobip's data, RCS adoption increased fivefold in 2024, a leap Ostojic described as “historic” — and one with major implications for how businesses engage with customers. “North America has long lagged behind in rich messaging due to the limited adoption of WhatsApp,” said Ostojic. “But with Apple now supporting RCS and carriers onboard, we expect near-universal reach by the end of the year.” Three Trends Colliding to Reshape CX Ostojic highlighted three converging forces: A Generational Shift in Preferences – Up to 90% of Gen Z prefers messaging over voice calls for business interactions. Super Apps and Rich Channels – Messaging platforms now include app-like experiences, payment flows, and deep integrations. Agentic AI – Natural language interfaces and AI agents are enabling hyper-personalized, real-time conversations. Together, these trends position rich messaging channels as both a front-end interface for AI and a critical layer of the customer experience. Commerce, Support, and Engagement Reimagined Whether shopping, troubleshooting, or simply staying informed, Ostojic shared real-world examples of how RCS and rich messaging are redefining user journeys: A customer can request a product, receive personalized recommendations, complete a purchase, and pay — all within a single chat. Enterprises can route inquiries intelligently, escalating complex issues to live agents, all within the same channel. Healthcare and media organizations use messaging for ongoing engagement, from appointment reminders to interactive campaigns. The Reality Gap: Messaging Maturity Still Low Despite the tech's potential, Infobip's Conversational Maturity Index revealed a slower reality. Only 30% of companies are truly omnichannel, and just 10–15% use advanced conversational AI in customer-facing roles. “The technology is ready,” said Ostojic, “but most businesses are still in early phases of adoption.” A Call to Action for Enterprises and the Channel Ostojic advised organizations to be purposeful in deploying AI, starting with use cases that deliver clear ROI. He also emphasized a major opportunity for channel partners: to bring this technology to their customers, simplify integrations, and unlock new value streams. Read the full RCS adoption report at: Infobip: Fivefold Adoption of RCS in 2024 Learn more about Infobip's enterprise messaging platform at www.infobip.com

Enterprise Connect Podcast | Technology Reseller News “We saw a 90% increase in click-throughs and a 280% lift in conversions by switching from SMS to RCS,” says Chris Radanovic, Product GTM Marketing Director, Infobip. At Enterprise Connect 2025, Infobip made a strong case for Rich Communication Services (RCS) as the new standard in enterprise messaging. In a podcast interview with Technology Reseller News publisher Doug Green, Infobip's Chris Radanovic outlined how RCS is rapidly gaining traction, backed by powerful early results and expanding carrier support. A Trusted Alternative to SMS Traditional SMS lacks branding, verification, and interactivity. RCS, by contrast, enables businesses to send branded, verified messages that build trust with consumers. Delivered natively through Android and now supported on Apple devices, RCS messages display the sender's name, logo, and topic — eliminating the anonymity and uncertainty of unrecognized phone numbers. “SMS can feel like a cold transaction,” said Radanovic. “With RCS, users see a verified brand and are far more likely to engage.” Proof of Performance In a side-by-side test with a national retailer during Black Friday, Infobip compared identical SMS and RCS campaigns. The RCS version achieved a 90% higher click-through rate, and when enhanced with embedded video, delivered a 280% increase in conversions. “These are real-world, measurable outcomes,” said Radanovic. “And they validate what we're seeing across the industry — RCS drives results.” Carrier Momentum and Market Readiness With Verizon and T-Mobile already live and AT&T set to support RCS soon, Infobip is positioned to deliver nationwide RCS deployment in the U.S. With Apple's support for Google RCS messaging, the reach extends across nearly all mobile users. For enterprises already using SMS, the transition is straightforward. Existing SMS opt-ins apply to RCS, and Infobip offers low-lift A/B testing programs to showcase the difference in performance. A Growing Appetite Among Brands Radanovic reported increasing interest from brands at Enterprise Connect, noting that many enterprises are now moving beyond awareness to active planning and pilot testing. “Brands are asking, ‘Where are you with RCS?' and ‘Are the carriers ready for us?' That shift in conversation shows momentum,” he said. “And with Infobip as a trusted carrier-integrated partner, we're making RCS deployment as seamless as possible.” Learn more about RCS and Infobip's enterprise messaging platform at www.infobip.com

Enterprise Connect Podcast | Technology Reseller News “It's not just about seeing and hearing — it's about being seen and heard clearly.” – Brian Phillips, Head of Poly Room Solutions & Software Product Marketing, HP At Enterprise Connect 2025, HP | Poly brought a fresh focus to what many call “the last frontier” of hybrid work — the meeting room. In a conversation with Technology Reseller News publisher Doug Green, Brian Phillips shared how HP | Poly is redefining the room experience with layered AI technologies, smart camera innovations, and next-gen audio enhancements, all backed by HP's powerful compute infrastructure. Beyond Note-Taking: The AI-Infused Meeting Room From Microsoft Copilot integration to automated transcription and action-item generation, AI is rapidly changing collaboration. But for HP | Poly, that's just the beginning. Their focus is also on in-meeting clarity — ensuring every participant is seen and heard with precision, no matter where they're joining from. Smart Cameras with Real Intelligence HP | Poly has long pioneered camera intelligence with Poly Director AI, blending years of behavioral insight with real-time scene awareness. Now, they're pushing the envelope with multi-camera experiences. Their collaboration with Zoom on Zoom Intelligent Director uses multiple in-room cameras — including center-of-table views — to capture natural angles and prioritize what Phillips calls the “best face forward” experience. Noise-Free, Reverb-Free Audio On the audio front, NoiseBlock AI now includes de-reverbing to tackle the challenges of today's glass-heavy, open meeting spaces. Whether participants are in a reverb-prone boardroom or calling in from a noisy airport, Poly's technology ensures only the speaker's voice cuts through. “It's just your voice — crystal clear,” said Phillips. Actionable Insights for IT Managing thousands of devices across global offices is no small feat. That's where Poly Lens and its new Voice Score AI come in. IT admins can now remotely assess speech clarity and background noise, and receive real-time recommendations — all without stepping foot in the room. Why It Matters In a post-pandemic world where hybrid meetings are the norm, the stakes are high. “The outcome has to be better,” Phillips emphasized. HP | Poly is making sure that happens — by combining decades of room expertise with the latest in AI and device management innovation. Learn more at https://www.hp.com/us-en/poly.html , www.poly.com and hp.com.

At a conference buzzing with AI demos and futuristic ideas, Steven Karachinsky, CEO of Ziro, brought a much-needed perspective: don't forget the basics. In our interview at Enterprise Connect, Steven emphasized that while it's exciting to talk about AI and agentic assistants, many customers are still navigating the day-to-day challenges of migrating to Microsoft Teams Phone—things like porting, device setup, 911 compliance, and managing user adoption. “Being an innovator isn't just about what's next—it's about solving what's right in front of the customer,” Steven shared. Ziro is meeting customers where they are. Whether they're just starting the migration, partway through, or fully deployed and looking to optimize, Ziro offers the tools, automation, and expert support to simplify the journey. While Teams Phone adoption is growing, millions of users still sit on legacy systems. Ziro is helping organizations bridge the gap—ensuring that those foundational steps aren't skipped in the rush toward next-gen features. This message landed with refreshing clarity: it's not about AI or fundamentals—it's about both. Learn more at goziro.com #EnterpriseConnect #MicrosoftTeams #UCaaS #DigitalTransformation #AI #TeamCollaboration #VoiceTechnology #Ziro #CloudMigration #CustomerExperience #Leadership #FutureOfWork #FundamentalsFirst

Enterprise Connect Podcast | Technology Reseller News “It's time for some disruption in the industry — and I think we are the player for that,” says Bill Hodgson, Fanvil. As Fanvil celebrates over 20 years in business, the company is gaining new momentum with a message of innovation, integration, and affordability for enterprise and service provider customers alike. At Enterprise Connect 2025, Bill Hodgson, who represents Fanvil in North America, joined Technology Reseller News publisher Doug Green to highlight Fanvil's expanding product line, global footprint, and disruptive potential in the IP communications market. From OEM Legacy to Global Brand For many years, Fanvil operated behind the scenes as an OEM and ODM partner, designing and manufacturing SIP telephones for leading global brands. Over the last decade, the company has moved into the spotlight with a full portfolio of enterprise-grade endpoints, including the latest V-Series of IP phones and specialty solutions tailored for security, healthcare, and hospitality environments. A Complete, Interoperable Ecosystem Fanvil's strength lies in its ability to integrate traditional telephony with IoT, access control, and smart surveillance. From nurse call systems and in-room patient stations to emergency pull cords and door intercoms, Fanvil offers a seamless ecosystem — all centrally manageable through the Fanvil Device Management System. “The innovation engine behind Fanvil is what makes it stand out,” said Hodgson. “We're not just building phones — we're building smart devices that fit into broader communication and safety workflows.” V-Series: Enterprise Features at Disruptive Prices The new V-Series includes models that range from basic lobby phones to advanced devices with 10-inch Android touchscreens, Wi-Fi, Bluetooth, and USB connectivity. These models support advanced use cases such as monitoring IP cameras, offering frontline staff tools that go beyond voice. A standout example is the A320i, a specialized device with a gooseneck microphone designed for reception and security desks — providing real-time visibility into surveillance feeds. Global Reach, Local Growth Already well established in Europe, South America, and Asia, Fanvil is rapidly expanding its presence in North America, aiming to attract more attention from cloud communications providers and service partners seeking cost-effective, feature-rich endpoints. A Call to the Enterprise and Channel Hodgson's message at Enterprise Connect was clear: “Fanvil delivers enterprise-quality hardware with modern features at very attainable price points — all backed by global support and ongoing innovation.” To learn more, visit www.fanvil.com or contact Bill Hodgson at bill.hodgson@fanvil.com.  

Enterprise Connect Podcast | Technology Reseller News “AI isn't here to replace humans — it's here to make customer service smarter, faster, and more efficient.” – Jill Blankenship, CEO, Frontline Group In this special Enterprise Connect 2025 episode, Technology Reseller News publisher Doug Green sat down with Frontline Group CEO Jill Blankenship and CRO Matt Bramson to explore the company's dual mission: delivering cutting-edge customer experience technology while keeping the human touch front and center. Frontline's Edge: A Foot in Both Worlds Frontline isn't just advising businesses on CCaaS — they're living it daily through their own 350-seat contact center. This real-world expertise enables them to offer something unique: deployment strategies informed by frontline operations. That hybrid approach — combining software like NICE CXone and Zoom with agent services and consultative support — is what sets them apart. AI That Supports Agents — Not Replaces Them Rather than jumping on the “AI-first” bandwagon, Frontline brings a pragmatic view. AI is already embedded in their analytics, quality management, and workforce tools. Their focus? Using AI to empower agents, reduce repetitive calls, and improve both CSAT and agent retention. “We envision a future with AI-driven service,” said Bramson, “but customers still need human empathy.” Resilient, Responsive, Ready When a global company with nearly 10,000 agents lost its internal CX team overnight, Frontline stepped in — not in months, but in days. They deployed a full support team, onboarded agents, and stabilized operations fast. That kind of agility is made possible by deep platform expertise and decades of team experience. Built for SMB & Mid-Market Success Unlike traditional CCaaS vendors focused on large enterprises, Frontline tailors solutions for SMBs and mid-market firms in regulated industries like finance, healthcare, and government. Whether it's compliance, rapid onboarding, or integrating omnichannel AI solutions, Frontline helps these clients scale without sacrificing quality. Looking Ahead: Human-Centered AI Blankenship founded the company to solve real-world customer service challenges. Now, she's leading it into a future where AI and human agents work in tandem. With a 98% client retention rate and a reputation for fast, flexible implementations, Frontline is poised to help more businesses navigate CX transformation in the AI age. Learn more at frontline.group or connect with the team on LinkedIn. You can also meet them at Channel Partners in Las Vegas.

Microsoft Teams Monthly Update - Enterprise Connect Special - March 202510 Teams Client UpdatesLive Web ChatInterpreter Agent Demo8 Meetings and Events UpdatesFacilitator Agent on MTR9 Teams Rooms and Places UpdatesTeams Phone Extensibility Explained9 Teams Phone UpdatesEventsThanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

At Enterprise Connect 2025, John Tucker, VP of Product at Intermedia, shared how the company is strengthening its AI, UCaaS, and CCaaS capabilities while deepening its commitment to partners in the MSP and service provider space. Intermedia recently announced intelligent archiving integration for Microsoft Teams, addressing a key challenge for businesses—siloed data across UC, CC, and M365 email. By unifying communications records into a single platform, Intermedia enhances compliance and enables AI-powered insights for more effective business decision-making. With 95% of its business driven by partners, Intermedia continues to refine its white-label UCaaS and CCaaS solutions. The Intermedia Ascend program, now supporting 50+ service providers, allows CSPs to integrate their own network and PSTN assets while delivering a competitive cloud communications offering. AI was a central theme at Enterprise Connect, and Tucker emphasized the importance of moving beyond AI hype to create real business impact. Intermedia's AI capabilities focus on: Actionable insights from integrated UC, CC, and email data AI-powered compliance and security features Sales enablement and training to help partners compete more effectively Intermedia will continue engaging with partners at Channel Partners in Las Vegas next week and Cloud Connections in St. Petersburg in April. For more information, visit www.intermedia.com.

At Enterprise Connect 2025, I caught up with Jeffrey Palmer and Rob McDougall of Upstream Works, a company with a 25-year track record of simplifying agent desktops and optimizing the contact center experience. While much of the industry has focused on customer experience, Upstream Works continues to champion the agent experience—eliminating silos and delivering consistency across voice, video, and digital channels. One highlight of our conversation: Upstream Works AgentNow, an innovative solution born out of a collaboration with United Airlines. AgentNow enables face-to-face communication between customers and agents via a smartphone, email link, or QR code—no more waiting in line at the airport. Already adopted across industries like healthcare, financial services, and education, it's proving to be a scalable, low-overhead, managed service with real business outcomes. We also discussed the new Omni AI Hub, a flexible AI integration platform that brings AI tools together under one seamless experience. Whether it's Amazon, Google, Microsoft, or Upstream Works' own models, the Hub lets organizations apply the right AI tool for the job while giving agents a consistent, unified interface. AI finally becomes operational and useful—without adding new silos to the desktop. It's clear: Upstream Works is helping enterprises move from AI buzz to AI reality. Learn more at www.upstreamworks.com #EnterpriseConnect #AI #CX #ContactCenter #AgentExperience #UnifiedCommunications #CustomerService #UpstreamWorks #AgentNow #OmniAIHub #VideoEngagement #UCaaS #CCaaS

At Enterprise Connect 2025, Gerry Christensen, founder of Wireless Waypoint, is preparing for an important panel discussion: “Building Trust in Outbound Calling Systems” on Thursday, March 20, at 9 a.m. Restoring Trust in Caller ID Many consumers no longer trust unknown calls, assuming they're scams. Even essential calls—like fraud alerts from banks—are often ignored because they appear as "Spam Likely." Christensen emphasized that branded calling, authentication, and consent management are key to rebuilding trust. Steps for IT Managers For enterprises managing outbound calls, Christensen suggests: Know Your Customer (KYC) – Verify who is making calls on your behalf. Authentication & Validation – Ensure calls originate from trusted sources. Branded Calling – Display logos, reasons for calls, and verified IDs. Call Routing Awareness – Understand how calls travel through the network to avoid losing attestation levels. A-B Testing & Industry-Specific Approaches Companies can experiment with branded calling by A/B testing: A Group – Calls with branding, such as a company logo and caller ID. B Group – Standard outbound calls. This helps businesses measure response rates and effectiveness. Additionally, Christensen stressed the importance of industry-specific use cases—such as banks notifying customers of fraud alerts or healthcare providers confirming appointments. Where to Learn More Christensen encourages IT leaders to analyze their call origination process, work with trusted providers, and optimize call routing. For more insights or consulting, he is available via: Enterprise Connect app Wireless Waypoint website LinkedIn As outbound calling evolves with AI and authentication tools, Christensen's insights at Enterprise Connect are essential for companies looking to boost answer rates and improve customer trust. #EnterpriseConnect #WirelessWaypoint #BrandedCalling #CX #Trust #Telecom #OutboundCalls

At Enterprise Connect 2025, technology adoption is a major topic, and 1UC is here to help businesses navigate it smoothly. I caught up with Ash Webster from 1UC, a company that specializes in technology adoption and user training, offering white-labeled services that integrate seamlessly with major software providers like Luware, Microsoft, Cisco, Genesys, and Zoom. "We act as an extension of our partners' teams," Webster explained. "Whether it's rolling out Teams telephony, optimizing contact centers, or ensuring a smooth transition to a new platform, our goal is to enhance customer experience, accelerate adoption, and reduce support demands." Unlike traditional training providers, 1UC goes beyond simple instruction. "We don't just train—we enable success," Webster emphasized. The company works directly with technology vendors, ensuring that customers get the best possible experience while vendors see faster adoption and fewer support issues. As businesses increasingly invest in unified communications (UC) and contact center solutions (CCaaS), ensuring users fully adopt the technology is critical. That's where 1UC steps in—helping organizations bridge the gap between deployment and full-scale adoption. For technology vendors looking to improve customer success and drive engagement, 1UC offers a proven solution. Learn more at https://1uc.co.uk/ #EnterpriseConnect #UCaaS #CCaaS #DigitalTransformation #TechAdoption #Training #1UC

At Enterprise Connect 2025, Paul Holden, Vice President of EMEA at CallTower, shared insights on the company's expansion in Europe, the Middle East, and Africa (EMEA) and highlighted mobility as a key industry trend. Holden reflected on his one-year anniversary with CallTower, having been the first employee in the EMEA region for the 20+ year-old U.S.-based company. "It's been a great learning curve," he said, explaining that CallTower's agnostic vendor ecosystem, which includes Microsoft Teams, Cisco Webex, and Zoom for voice enablement, has helped establish the company in new markets. Growing Presence in EMEA CallTower's expansion in EMEA has been steady. "A year ago, I was on my own, and now we're a team of six," Holden said. The company has been building partnerships, identifying new routes to market, and refining its strategy to serve mid-market customers. Who is CallTower's ideal customer? Holden pointed to mid-market businesses with multi-location operations, as their complexity requires seamless communication solutions across different platforms. "That's where we win," he explained. On the partner side, CallTower is looking for managed service providers (MSPs), large resellers, and distributors who serve multi-location enterprises. "When you know where you win, you can target the right partners more effectively," Holden said. What's Hot in 2025? Mobility Takes Center Stage One of the biggest opportunities Holden sees for 2025 and beyond is mobility. "You may have invested in Microsoft Teams for desktop calls, but what about mobile devices?" he asked. CallTower is focused on enabling native mobile dialers as Teams phone extensions, giving users the flexibility to seamlessly switch between business and personal calls. This feature, leveraging eSIM technology, allows calls to be made and received as if they were on a desk phone, even in low-bandwidth situations or while driving. "This is a game-changer," Holden said. "And it's going to be a hot topic throughout 2025 and beyond." Enterprise Connect & Channel Partners: Strengthening Relationships At Enterprise Connect, CallTower is meeting with key technology partners, including Microsoft, Cisco, Zoom, and CCaaS providers like Five9, Solgari, and newly acquired Anoria (a Genesis partner). "It's all about relationships," Holden emphasized. "People buy from people, and having strong vendor support gives confidence to our partners." Following Enterprise Connect, CallTower will head to Channel Partners in Las Vegas, which Holden described as "the Super Bowl of the industry." There, the company will shift its focus from vendors to channel partners, resellers, and distributors. Learn More For those interested in learning more about CallTower, Paul Holden can be reached at pholden@calltower.com #EnterpriseConnect #UCaaS #CallTower #MicrosoftTeams #CiscoWebex #Zoom #Mobility #Telecom #ChannelPartners  

At Enterprise Connect 2025, David Sundstrom, Regional Sales Manager at LogiSense, highlighted how usage-based billing is transforming the way companies monetize software, AI, and connectivity services. Moving Beyond Seat-Based Pricing Traditionally, software and communications platforms relied on seat-based licensing, where businesses would buy a fixed number of user licenses. But as finance teams scrutinize renewals, questioning unused licenses and looking for cost efficiencies, enterprises are shifting to pay-as-you-go models. “A much more elegant way to monetize your product is what we call a usage-based or consumption-based model, where companies pay for what they use,” Sundstrom explained. LogiSense provides the billing infrastructure that enables businesses to move from static pricing to dynamic, real-time billing models. The shift comes with complexity—from tracking usage data to implementing flexible pricing structures—but LogiSense simplifies the process, making it easier for enterprises to roll out consumption-based services. Flexible Pricing Models Drive Growth A key advantage of LogiSense's platform is its ability to support diverse pricing models, including: Pay-per-use – Customers pay a fixed rate per event or interaction. Tiered pricing – Volume discounts reduce per-unit costs as usage increases. Pooled usage – Shared usage across an organization without individual licenses. Wallet-based billing – Prepaid drawdown models, commonly used in IoT and AI, where businesses commit to a spend level and use credits as needed. The AI Monetization Opportunity AI is reshaping industries, and LogiSense is positioned at the intersection of AI and monetization. According to Sundstrom, there are three primary ways companies are integrating AI into their revenue models: Enhancing existing services – AI is being used to automate processes and improve efficiency within existing platforms. Monetizing AI-driven tasks – Businesses are charging per AI-generated action, such as automated customer responses or data processing. Outcome-based billing – AI is delivering measurable results, and companies are shifting from activity-based billing to billing for successful outcomes. A leading example of outcome-based billing is Salesforce, which is monetizing AI-assisted tasks based on results rather than usage. LogiSense's billing platform supports this shift, allowing companies to charge based on the tangible value AI delivers. Why MSPs, MSSPs, and Carriers Should Pay Attention Managed service providers (MSPs), managed security service providers (MSSPs), and carrier service providers are also prime candidates for usage-based billing models. MSPs and MSSPs can bill clients based on service consumption, reducing waste and improving cost alignment. Carrier service providers can bill on behalf of their partners, allowing them to adopt flexible models without building custom billing solutions in-house. Where to Learn More For those interested in learning more about usage-based billing and LogiSense's solutions, the company's website, logisense.com, offers additional resources. Additionally, LogiSense will host the second annual Usage Economy Summit on November 5, 2025, in San Francisco. Following a successful inaugural event, this conference will bring together industry leaders to discuss the future of monetization, AI-driven billing models, and the impact of flexible pricing strategies. As enterprises rethink how they charge for their services, LogiSense is helping businesses adapt, scale, and grow with smarter, usage-based billing solutions. #EnterpriseConnect #LogiSense #UsageBasedBilling #SubscriptionEconomy #AI #Monetization #MSP #IoT

(Disclaimer: erstellt mit Chat GPT)Hallo liebe Community! In dieser Episode dreht sich alles um die neuesten Ankündigungen der Enterprise Connect rund um Microsoft Teams, die faszinierenden Möglichkeiten von Copilot und einige spannende Insights zu kommenden Events wie der Infinity 365. Michael berichtet zudem live vom Technical Summit, wo Copilot ihm wortwörtlich die Präsentation gerettet hat.

At Enterprise Connect 2025, Michelle Ritz of Jabra joined Doug Green, publisher of Technology Reseller News, to discuss the company's latest innovations, including the new PanaCast 40 VBS and continuous improvements across Jabra's product line. Expanding Video Solutions for Small Meeting Spaces Fresh off its ISE 2025 debut, Jabra introduced the PanaCast 40 VBS, the only Android-powered video bar for small rooms with a 180-degree field of view. Available mid-2025, this solution ensures all participants are visible, addressing the growing demand for small-room video solutions. “Small meeting rooms are the fastest-growing segment in office spaces, yet they remain underserved when it comes to video,” said Ritz. “The PanaCast 40 VBS ensures that every participant is captured clearly.” Continuous Innovation in Video and Audio Jabra also announced enhancements to its PanaCast 50 lineup, including BYOD mode and intelligent meeting space capabilities. These improvements reinforce Jabra's commitment to future-proofing its products, ensuring customers receive long-term value. As part of Jabra's approach to enhancing existing devices, the Jabra Speak 275 speakerphone received a firmware update. This new capability allows users to pair two Speak 275 units together, expanding coverage for medium-sized meeting rooms. The Future of AV in Hybrid Workspaces Jabra recognizes that hybrid work models demand seamless audio and video experiences. AV solutions must be user-friendly, integrate across platforms, and eliminate distractions, such as unwanted background movement in glass-walled conference rooms. Features like intelligent meeting space help teams stay focused by ensuring only in-room participants appear on camera. What's Next for Jabra? With continuous software and hardware innovations, Jabra remains committed to expanding its video, headset, and collaboration solutions. Attendees at Enterprise Connect can visit Jabra at Booth #1227 for hands-on demos. For those unable to attend, visit Jabra's website for more details, product updates, and upcoming releases.  

At Enterprise Connect 2025, Sam Etler of Numeracle joined Doug Green, publisher of Technology Reseller News, to discuss how enterprises can protect their brand identity and restore trust in voice communications through secure branded calling. Solving the Growing Threat of Spoofed Calls Branded calling has become a critical tool for enterprises looking to authenticate their phone calls. However, traditional branding solutions have been vulnerable to spoofing, where scammers mimic legitimate businesses, damaging reputations and causing financial losses. “This is a way of securely adding your logo, a reason for calling, and your name to a call in a way that cannot be spoofed,” said Etler. “Unlike legacy branded calling solutions, our cryptographic signatures ensure calls are verified by the mobile provider.” What Makes Secure Branded Calling Different? Protects against spoofing: Traditional branding can be manipulated by fraudsters who hijack a business's caller ID, but Numeracle's solution prevents unauthorized branding. Enhances customer trust: Securely verifies the caller's identity before the call reaches the recipient. No third-party apps required: Works natively on iOS and Android without additional software. Live Demos at Enterprise Connect Numeracle is demonstrating this secure branded calling solution live at Booth #1000 at Enterprise Connect, showcasing real-time call authentication. “You'll see our logo appear on devices with no prior setup, proving that the branding is delivered over the network securely,” said Etler. Why Should Enterprises Pay Attention? With brand reputation at risk, large enterprises need to act now to prevent call spoofing and ensure their customers trust incoming calls. For those not attending Enterprise Connect, more information can be found at numeracle.com, where enterprises can also learn about call reputation management solutions to combat spam labeling issues.

At Enterprise Connect 2025, John Finch, VP of Product Marketing, Customer Engagement at RingCentral, joined Doug Green, publisher of Technology Reseller News, to discuss RingCentral's latest AI-driven advancements that are reshaping business communications and customer engagement. Introducing AI Receptionist (AIR): The Future of Call Handling The highlight of the day? RingCentral's AI Receptionist (AIR)—an AI-powered virtual assistant designed to handle inbound calls, provide information, and route callers efficiently while delivering a human-like customer experience without requiring a live receptionist. “This is our foray into agentic AI,” said Finch. “It's intuitive, simple to set up, and integrates seamlessly with existing knowledge bases, ensuring businesses can enhance their call-handling capabilities effortlessly.” The Rise of Agentic AI in Business Communications Agentic AI is revolutionizing enterprise communications by eliminating outdated IVR systems and rigid DTMF touch-tone menus. With AI-powered automation, businesses can now facilitate natural, real-time conversations that streamline call handling and reduce customer frustration. RingCX: Expanding AI-Powered Customer Engagement RingCentral's RingCX—its native cloud contact center platform—has grown significantly, now serving 700+ companies. The platform seamlessly integrates UCaaS and CCaaS, enabling cross-team collaboration and improving overall customer experiences. “RingCX is built for simplicity, ease of use, and deep AI integration,” said Finch. “We're automating quality management, improving agent performance, and enhancing customer interactions in ways that traditional systems never could.” Main Stage Presentation & The AI Evolution During Enterprise Connect's main stage keynote, RingCentral's President and COO, Kira Macagon, will discuss how businesses can harness AI-driven insights to capture and leverage every customer interaction, ensuring more effective communication strategies. Three More AI Innovations for Enhanced CX In addition to AI Receptionist (AIR), RingCentral also unveiled: AI Agent Assist: Real-time knowledge retrieval, allowing agents to automatically surface answers from company knowledge bases while handling live customer calls. AI Supervisor Assist: Live call monitoring and sentiment analysis, providing supervisors with real-time alerts to intervene when customer interactions require guidance. AI Interaction Analytics & Predictive CSAT: AI-driven customer satisfaction (CSAT) scoring, ensuring businesses receive continuous customer feedback without relying solely on traditional post-call surveys. RingCentral's AI-Powered Future With RingSense AI at the core of its EX and CX offerings, RingCentral is ensuring that AI-powered innovations enhance unified communications, contact centers, and enterprise collaboration tools. For those attending Enterprise Connect 2025, RingCentral's booth (1000) features live demos of AI-powered solutions. For others, visit RingCentral's website to explore how AI is transforming business communications.    

Amy Bailey on Cloud Connections 2025 & CCA's Enterprise Connect Presence "We really want people to be more interactive, to have their voice heard, but also hear from other voices," says Amy Bailey, Cloud Communications Alliance. With show season in full swing, Amy joins Technology Reseller News publisher Doug Green to discuss two major upcoming events: Cloud Connections 2025 and Enterprise Connect in Orlando. At Cloud Connections 2025, happening April 14-16 in St. Petersburg, FL, Amy will host a roundtable on winning marketing strategies, alongside industry experts. The session will focus on leveraging AI, training, and event marketing to drive success. She highlights the shift from traditional panels to interactive roundtables this year, emphasizing collaboration and shared learning in the CCA community. Enterprise Connect Meanwhile, at Enterprise Connect, CCA is offering its members an exclusive meeting space on the show floor. Members can reserve time slots to meet with clients in a fully furnished booth, creating a structured and productive show experience. Amy encourages attendees to use the Swapcard app to pre-schedule meetings and take full advantage of the opportunity. Additionally, CCA members can benefit from a $400 discount on Enterprise Connect conference passes using code CCA25. The networking doesn't stop there—CCA is also hosting a dinner at the Channel Partner Conference in Las Vegas, with additional spots recently opened due to high demand. Learn more about these events and CCA's exclusive member benefits at cloudcommunications.com. #CloudConnections #EnterpriseConnect #EventMarketing #CloudCommunications

Enterprise Connect 2025 Offers Vendor Neutral Learning, Experiencing and Exploring, Podcast, New Impact Summits, Case Studies Offered, "You're going to hear all sides, and you have a chance to talk to all sides" “That's what attendees and our enterprise friends tell us constantly that's the biggest value of all for them is that I can meet all my vendors in one go just by hitting this event,” says Erik Krapf, General Manager and Program Co-Chair, Enterprise Connect Publisher. “The information, going to get is going to be vendor-neutral. I'm not going to get a story that you must buy from this person, or that only this company has the right technology to solve this problem. You're going to hear all sides, and you have a chance to talk to all sides.” In this podcast, Eric discusses the upcoming Enterprise Connect 2025, in Orlando's Gaylord Palms, Orlando, Florida, March 17-20, 2025. Insights Mike Massimino, Former NASA Astronaut, NY Times Bestselling Author, and Columbia University Professor is a keynoting. Featured speakers include Ilya Bukshteyn, Microsoft, VP, Microsoft Teams Calling, Devices and Premium Experiences, Pasquale DeMaio, AWS, Vice President, Customer Experience Services, Anurag Dhingra, Cisco, SVP & GM, Smita Hashim, Zoom, Chief Product Officer, Duncan Lennox, Google, VP and GM of Applied AI, and Kira Makagon, Ring Central, Chief Innovation Officer. Impact Summits Erik discusses a new feature called Impact Summits. As we learn, these special sessions are designed to give attendees a complete view of Customer Engagement, AV & Video for True Collaboration and Case Studies in Communications Strategy. Enterprise users face the challenges of making long-term investments and performing smooth migrations while keeping everything secure. A vendor-neutral environment, real-world case studies, and front-line people who have direct experience with these challenges.  “We've got an AI track that's got several sessions on it that deal a lot with the kind of, you know, where's the technology going. AI is also going to be a major component of some of the other tracks, contact centers where we know AI is seeing its early use cases… We've got several sessions, including a case study with Fannie Mae, the mortgage finance company, and how they're rolling out their AI assistant and some really good real-world stories from some great speakers there.” www.enterpriseconnect.com  

The AV industry's biggest awards are in, judged by top experts. Explore the strategies for building future-proof AV networks, from doubling bandwidth to going private. Get a first look at Enterprise Connect 2025 & explore exclusive insider's guide to the cutting edge of AV and UCC.Joining us this week are industry experts to break down the latest in commercial AV. Deep dive into the 2024 AV Awards innovations and a sneak peek at Enterprise Connect 2025. Expert insights on AV networking, IT integration, and unified communications will help future-proof your organization. Host: Tim AlbrightGuests:Dawn Meade – Dawn on TwitterJoe Way – UCLAJared Timmins – DiversifiedLinks to sources:AV Magazine – The AV Awards 2024AVNation – Optimizing AV NetworksAV Buyers Club – UCC Show To Open with Mike MassiminoSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This year, several LB3 and TC2 colleagues attended the annual Enterprise Connect conference – a massive event focused on communications, collaboration and CX for enterprise customers.  Enterprise Connect provides a venue for customers, service providers, and subject matter experts to explore new service offerings and network with others in the ICT space. In this 8-minute podcast, TC2's Theresa Knutson, Julie Gardner, and Frank Zagrodnik joined Sara Crifasi to discuss their conference takeaways, including exploring incorporation of AI into UCaaS and CCaaS offerings and attending sessions focused on supporting legacy services while undertaking transformational technologies. Follow us on LinkedIn:  TC2 & LB3

Driving business performance by improving the customer and employee experience is a top priority for most organizations today. Understanding and adopting tech solutions that enable those improvements was top of mind for attendees of the customer experience and communications technology conference Enterprise Connect 2024. Join us as we recap the three hottest topics discussed at the show: artificial intelligence, especially generative AI; employee experience technologies, including AI tools; and experience transformation.  

Mary Clark is the New President of Numeracle “Whether it's a call or a text message or an email, our vision is to restore trust, says Numeracle President and COO, Cathy Clark. At the recent Enterprise Connect 2024 event, Numeracle, an innovator in Verified Identity and Entity Identity Management for communications, announced a series of innovations and initiatives designed to specifically help enterprises preserve and improve the value of their contact centers and other parts of their communications complex, by ensuring trust and transparency with every phone call made.  “We can help make sure that enterprises are not mislabeled to spam when they're trying to reach consumer, that they're appropriately labeled and get through to that consumer.” Clark is Numeracle's new president. In this podcast, Clark shares her insights as person with a deep background in the telecom industry and perspective on the problem of solving fraud in communications and returning trust to all calls. Trusted Logo and Name, Test How You're Being Seen Clark explains how Numeracle's approach ultimately places a logo, the trusted brand logo of the enterprise, on the phone of the customer or call recipient. “You will see the logo and the reason for the call and the name of the company, giving the person on the other end, that consumer, myself, my kids, my parents, your parents, the opportunity to feel more confident in answering that call.” Numerical also offers Number Check, where organizations can test how their calls are delivered and displayed on consumer devices, utilizing screenshots of real phone calls across all top 3 wireless carriers. Channel Opportunity Clark also reaches out to the partner community with an opportunity. Organizations have huge investments in their brand and companies of all sizes need to be able to reach customers, clients, patients, students, citizens, vendors, and contractors via calls that will be answered and texts that will be seen and read. https://www.numeracle.com/contact-us.

The Pulver's 25 Cent Solution, Enterprise Connect Podcast, The key to successful deployment for AI in a company is one word, discernment. “It's 40 years old, 40 years old, has not necessarily been tried out in this capacity yet. But imagine that before you initiate a call to call someone, you paid something. $0.25,” asks Jeff Pulver. In this Live podcast recorded at Enterprise Connect, Pulver looks at an old solution to a growing problem. People aren't answering the phone. Everyone now has a phone. Everyone has a phone almost everywhere they go. But no one is answering the phone because calls can't be trusted. Can charging strangers a simple 25 cents (or some sort of fee) be the spam speed bump the industry has been looking for? Discernment “The key to successful deployment for AI in a company is one word, discernment,” declares Pulver. “I mean, the key to successful deployment for AI in a company is one word, discernment. If you learn how to discern and you understand, if you're the person running the company or running the department and your boss says, well, you must be using AI tools now, it really doesn't matter so much whose platforms you're using. But what does matter is the people whose hands you give the tools to, that they understand the problems being asked.” Visit www.jeffpulver.com More Jeff Pulver

“Call Fabric is sort of like the second coming of the entire SignalWire platform, says Anthony Minessale, founder, and CEO of SignalWire and FreeSWITCH. Call Fabric simplifies complex communication technologies into user-friendly building blocks, enabling the creation of tailored communication solutions, from call routing to AI interactions, without requiring advanced technical expertise. “Call Fabric is the culmination of all the, say the true vision of SignalWire,” adds Minessale. In this podcast recorded live at Enterprise Connect, we learn about a set of products that SignalWire is offering the large enterprise community, that enable more choice, often lower cost and open the door to more customized experiences. Visit www.signalwire.com

Arnold sees three large use case families, analyzes the role of AI Are we at a Jeff Pulver AI Moment? “AI is dominating every conversation, probably more than the Informa folks who produced this show maybe care to realize because the show floor is still dominated by vendors in the comms and contact center space,” observes leading industry analyst and speaker, Jon Arnold. In this special show wrap podcast, Arnold goes beyond the slogans and tag lines on AI, to take a closer look at how AI will change the enterprise and especially the way enterprise's use their vast contact center investments, to engage the many people who need to interact with an organization. Arnold links past trends to things shaping the future. “My focus is on the impact of AI on speech technology, specifically in the enterprise.” Arnold also gives us a glimpse of the presentation he made at Enterprise Connect. Arnold has organized the technologies into three broad types: employee based, line of business based, and organization based. Everyone in our industry should look at this interesting model, especially as we enter a period of intense change. 2025 Arnold walks us through a what we might be seeing in the coming twelve months and we look at the growing need for a better and more certain regulatory structure. Capital isn't shy of risk, but capital does not like regulatory uncertainty, where a sudden arbitrary decision can create unintended impacts. Are we at a Jeff Pulver AI moment? Visit https://www.jarnoldassociates.com/

On this episode of "In the Booth" from Enterprise Connect 2024, The Futurum Group's Craig Durr talks with Ryan Nichols, Chief Product Officer for Service Cloud at Salesforce, and Randy Hand, Head of Solution Architecture at AWS, about the transformative role of AI in customer service and the strategic partnership between Salesforce and AWS that enhances contact center solutions. Their discussion covers: The impact of Generative AI on customer service strategies and its potential to revolutionize contact center efficiency and customer satisfaction. The collaboration between Salesforce and AWS, highlighting how their integrated solutions leverage AI and cloud technologies to innovate contact center operations. Salesforce's Service Cloud Voice and how it utilizes AI and CRM data to provide a unified and personalized customer service experience across various channels. Future innovations from Salesforce in the contact center space, focusing on AI and data-driven solutions to enhance customer interactions and operational effectiveness.  

If you want a successful business in the age of AI, you need to be able to collaborate in real-time. With the combination of COVID and generative AI, the way we work has completely changed. Zoom's CPO, Smita Hashim, joins us to discuss how AI is changing real-time collaboration.Awesome Stuff From Our Partner, NVIDIA -Register for the FREE virtual NVIDIA GTC Conference or buy tickets to the in-person event and fill out this form here: https://www.youreverydayai.com/nvidia-giveaway/Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Ask Jordan and Smita questions on AI and ZoomRelated Episodes:Ep 146: IBM Leader Talks Infusing GenAI in Enterprise Workflows for Big WinsEp 216: How to stand out in a world filled with AI startups – Insights from Taplio CTOUpcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTimestamps:01:45 About Smita and her role at Zoom05:30 How real-time collaboration has changed.10:12 Generative AI has transformative, practical possibilities.11:30 Zoom announces new Zoom Workplace features17:54 Zoom AI companion streamlines data for efficiency.21:30 Next steps for AI and real-time collaborationTopics Covered in This Episode:1. Importance of Real-Time Collaboration2. Zoom Enterprise Connect event3.  New Zoom Workplace Features and AI Integration4. Future of Real-Time Collaboration and AI Keywords:Generative AI, Real-time collaboration, Remote working, Hybrid working, Zoom, Chief product officer, Enterprise Connect, Microsoft Teams, Google Meet, Video communication, Zoom Workplace, Zoom AI companion, Productivity, Whiteboard functionality, Docs collaboration, Meetings summarization, Chats summarization, Zoom phone, Flexible work, Information overload, Data privacy, Total employee experience, Content production tool, Productivity software suite, Customer engagement, Multimodal, Security, Immersive reality, Augmented reality, Employee engagement

AI powered call recording can enable organizations see hidden opportunities, challenges; new door knocking ideas for MSPs. “Let's talk differently,” says Ravel Todd, who's the Chief Marketing Officer of CallCabinet. “I'm talking to partners. Let's have the partners talk differently to customers. Let's have customers be thinking differently more broadly with how they're capturing those conversations and what they can go do with it to impact their business quickly.” In this podcast, Ravel discusses how she thinks that there's more to call recording than compliance and other, related, traditional contact center needs. CallCabinet is taking a don't stay in your lane message to this year's Enterprise Connect. Ravel believes that the information contained and recorded in customer encounters, if properly organized and sorted out, can provide insights into all manner of critical things from features or functions missing in an offering, to figuring our misfires in maintaining EX or CX. As recording conference calls has become common practice, the availability of recorded information has grown. CallCabinet can get at that stored data and offer insights into what's happening. The company's approach is vendor agnostic and their services have been trusted by the enterprise community for over a decade.  “Now, as we look at this as we have a way to engage with this data, we realize how many departments would benefit within organizations from the information that gets collected that typically doesn't go much further than within the agent world,” says Ravel. Visit www.callcabinet.com