Podcasts about enterprise connect

Rich Bayes, Product Management Leader at Cisco, spoke with Moshe Beauford of Technology Reseller News, during the Enterprise Connect conference about Cisco's latest collaboration device innovations and how artificial intelligence is reshaping the meeting experience. Bayes discussed Cisco's newest generation of collaboration hardware, including updates to its Desk Pro platform and advanced camera technologies designed to improve hybrid meetings. These devices incorporate AI-powered capabilities such as dynamic camera framing and intelligent speaker tracking to create a more natural meeting experience for both in-room and remote participants. “We're using AI to make meetings feel more natural, so people in the room and people joining remotely have the same experience,” Bayes said. A key focus for Cisco is integrating intelligent video and audio technologies directly into meeting devices. By embedding AI features into hardware, organizations can automatically optimize camera views, enhance audio clarity, and adapt to changing meeting environments without requiring complex manual configuration. The discussion also highlighted how enterprises are investing in higher-quality collaboration spaces as hybrid work becomes permanent. Modern meeting rooms must support distributed teams while maintaining consistent user experiences across different locations and devices. As organizations gathered at Enterprise Connect to evaluate the next generation of enterprise collaboration technologies, Cisco demonstrated how AI-powered meeting devices are becoming an essential component of modern workplace communication strategies. Learn more about Cisco: https://www.cisco.com/

Blair Pleasant, President and Principal Analyst at COMMfusion, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about the major technology trends shaping enterprise communications and collaboration. Pleasant noted that artificial intelligence has become one of the dominant themes across the communications industry, influencing everything from contact center automation to collaboration platforms and customer engagement tools. Vendors are rapidly introducing AI capabilities designed to improve productivity, automate routine tasks, and provide deeper insights into communications data. “AI is becoming embedded across the communications stack, and organizations are now looking at how these capabilities can improve both employee and customer experiences,” Pleasant said. The conversation also explored how enterprise buyers are navigating a crowded and rapidly evolving market. With a wide range of cloud communications providers, collaboration platforms, and AI-driven tools available, organizations must carefully evaluate solutions that align with their long-term communications strategies. Pleasant emphasized that industry events such as Enterprise Connect provide a valuable opportunity for enterprises, service providers, and technology vendors to evaluate emerging solutions and better understand where the communications market is heading. As enterprises continue modernizing their communications environments, Pleasant highlighted the importance of strategic planning and thoughtful technology adoption to ensure that AI and collaboration tools deliver measurable business value. Learn more about COMMfusion: https://www.commfusion.com/

Vincent Gianfrancesco, Channel Account Manager for Cloud Service Providers and MSPs at Snom Americas, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how Snom is helping partners expand opportunities in the rapidly evolving communications market. Gianfrancesco discussed the growing importance of channel partnerships as MSPs and cloud providers look to deliver reliable, scalable communications solutions for businesses of all sizes. As organizations continue to migrate to cloud-based collaboration platforms, the role of high-quality IP phones and endpoint devices remains essential for delivering a consistent and professional communications experience. “Snom has always focused on providing reliable, partner-friendly solutions that help MSPs and service providers deliver real value to their customers,” Gianfrancesco said. By working closely with channel partners, Snom aims to simplify deployment and ensure that partners have the tools they need to support modern cloud communications environments. The conversation also highlighted how Snom's device portfolio integrates with a wide range of UC and collaboration platforms, giving partners flexibility when designing solutions for enterprise, SMB, and vertical industry deployments. As companies gathered at Enterprise Connect to explore the next generation of communications technologies, Snom emphasized its continued focus on supporting MSPs and cloud providers with dependable devices and strong channel partnerships. Learn more about Snom Americas: https://www.snomamericas.com/

Charlene Ignacio of Fornix Marketing spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about Beyond the Box, a CRM platform designed to help MSPs and channel partners better manage customer relationships and business operations. Ignacio explained that many service providers struggle with fragmented tools and processes when managing sales pipelines, customer engagement, and service delivery. Beyond the Box addresses this challenge by providing a platform tailored specifically to the needs of the channel, allowing MSPs to manage leads, automate workflows, and maintain better visibility into their business performance. “Beyond the Box was built with the channel in mind, helping partners streamline operations while maintaining strong relationships with their customers,” she said. The platform is designed to integrate CRM capabilities with operational workflows, helping organizations align their marketing, sales, and service functions more effectively. This integration can help partners improve customer engagement while simplifying the management of ongoing client relationships. During the conversation, Ignacio emphasized that effective CRM systems are becoming increasingly important as MSPs grow their customer bases and expand their service portfolios. By adopting tools that are purpose-built for the channel, partners can improve efficiency and scale their operations more effectively. As conversations at Enterprise Connect continue to highlight the importance of digital transformation and operational efficiency, solutions like Beyond the Box are helping channel partners build stronger, more organized customer engagement strategies. Learn more about Fornix Marketing: https://fornixmarketing.com/ Learn more about Beyond the Box: https://www.btbcrm.ca/

Jeff Pulver of the vCon Foundation and David Erickson, Founder and CEO of CarrierX met at the Technology Reseller News podcast station for a conversation recorded during the Enterprise Connect conference about the evolving role of programmable communications and the emerging importance of structured conversation data. During the discussion, Pulver highlighted the growing significance of vCon (virtualized conversation) as a framework for capturing and structuring communications data. As organizations increasingly rely on voice, messaging, and video interactions, vCon provides a standardized format that enables conversations to be stored, analyzed, and integrated with modern AI systems. “vCon is about turning conversations into structured data that organizations can use to power new applications and insights,” Pulver explained. Erickson discussed how CarrierX's programmable communications platform aligns with this vision by enabling developers and service providers to build advanced voice and messaging solutions that can integrate with AI-driven workflows. By combining programmable communications with structured conversation data, organizations can unlock new capabilities in customer engagement, compliance, and analytics. Both leaders emphasized that enterprises are beginning to recognize the strategic value of communications data, particularly as AI-driven applications become more sophisticated. Structured conversation frameworks such as vCon can provide the foundation for analyzing interactions, improving customer experiences, and building new communications-enabled services. As discussions at Enterprise Connect continue to focus on AI, cloud communications, and data-driven innovation, the collaboration between the vCon Foundation and CarrierX illustrates how programmable communications and structured conversation data are shaping the future of enterprise communications. Learn more about the vCon Foundation: https://www.pulver.com/vconfoundation Learn more about CarrierX: https://www.carrierx.com/

Risa Eldridge, AVP of Product Management & Integrations at CallMiner, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how conversation intelligence is helping organizations better understand customer interactions and improve operational performance. Eldridge explained that enterprises are increasingly looking to AI-driven analytics to extract meaningful insights from the vast volume of conversations taking place across contact centers and customer engagement channels. By analyzing voice and digital interactions, organizations can identify patterns, detect compliance risks, and uncover opportunities to improve both customer satisfaction and agent performance. “Conversation intelligence allows organizations to turn everyday interactions into actionable insights that drive better outcomes for both customers and employees,” she said. CallMiner's platform applies advanced analytics and artificial intelligence to help companies monitor and evaluate interactions at scale. These capabilities enable organizations to identify emerging trends, improve quality management programs, and provide more targeted coaching and training for agents. The conversation also highlighted how the rapid adoption of AI across the contact center is creating new expectations for visibility and data-driven decision making. As organizations adopt automation and AI-assisted workflows, understanding what is happening inside customer conversations becomes increasingly critical. As Enterprise Connect continues to highlight the role of AI in enterprise communications and customer experience, CallMiner's approach to conversation intelligence demonstrates how organizations can leverage communications data to improve performance, compliance, and customer engagement. Learn more about CallMiner: https://callminer.com/

Jim Lundy, Founder and CEO of Aragon Research, spoke with Moshe Beauford of Technology Reseller News, during the Enterprise Connect conference about the growing importance of edge computing, AI infrastructure, and data sovereignty in enterprise technology strategies. Lundy explained that while cloud computing has dominated enterprise IT strategies over the past decade, the rapid rise of AI workloads is pushing organizations to rethink where data processing should occur. Running AI models in centralized cloud environments can be expensive and inefficient for many real-time applications. As a result, enterprises are increasingly moving AI workloads closer to where the data resides—at the edge. “AI runs faster when it's closer to the data, and for many enterprises the edge is becoming the natural place to process those workloads,” Lundy said. The conversation also explored the growing role of data sovereignty and security in shaping infrastructure decisions. Organizations in regulated industries are facing new pressures to maintain tighter control over sensitive data while still taking advantage of AI-driven analytics and automation. Edge-based infrastructure can help address these challenges by allowing enterprises to process data locally rather than sending everything to centralized cloud platforms. Lundy emphasized that this shift does not signal the end of the cloud, but rather the emergence of hybrid architectures that combine cloud scalability with edge performance. These distributed models allow enterprises to optimize cost, performance, and security as AI applications continue to expand across industries. As discussions at Enterprise Connect highlighted the accelerating impact of AI on communications, collaboration, and enterprise infrastructure, Lundy noted that organizations that rethink their data architecture today will be better positioned to take advantage of the next generation of AI-driven innovation. Learn more about Aragon Research: https://aragonresearch.com/

Jonathan Buckle, SVP for the Americas at Mitel, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about how organizations are rethinking communications platforms to better support the modern workforce. Buckle explained that enterprises are looking beyond traditional telephony toward platforms that improve employee productivity and engagement while integrating communications directly into business workflows. As organizations adapt to hybrid work models and distributed teams, unified communications systems must evolve to support collaboration across multiple locations and devices. A key theme of the discussion was workforce experience—the idea that communications technology should make it easier for employees to connect with colleagues and customers while accessing the tools they need to do their jobs. “Organizations are realizing that the experience employees have with their communications tools directly impacts how well they can serve customers,” Buckle said. Mitel's strategy focuses on delivering communications platforms that combine voice, collaboration, and contact center capabilities while supporting cloud, hybrid, and on-premise deployment options. This flexibility allows organizations to modernize at their own pace while continuing to support existing infrastructure investments. As discussions at Enterprise Connect continue to highlight the role of AI, cloud platforms, and evolving workplace expectations, Buckle emphasized that communications technology will remain central to how organizations enable productivity and deliver better customer experiences. Learn more about Mitel: https://www.mitel.com/

Matt Bramson, Chief Revenue Officer at Spearfish, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how AI is transforming workforce intelligence and performance management in the contact center. Bramson explained that Spearfish focuses on helping organizations better understand and support their frontline customer service teams by analyzing real conversations between agents and customers. Using AI-driven insights, the platform identifies coaching opportunities, highlights best practices, and provides managers with actionable data that can improve both agent performance and customer experience. A key theme of the discussion was the importance of turning conversational data into practical intelligence. “Every interaction between an agent and a customer contains insights that can help improve performance,” Bramson said. By analyzing those interactions at scale, organizations can identify patterns that help supervisors coach agents more effectively and optimize service operations. Bramson also emphasized that many organizations struggle with the complexity of managing large contact center teams while maintaining consistent service quality. AI-powered analytics can surface key moments in conversations, helping managers focus on the interactions that matter most rather than manually reviewing thousands of calls. As enterprise communications leaders gathered at Enterprise Connect to explore the future of AI in collaboration and customer engagement, Spearfish highlighted how conversation intelligence can help organizations improve agent effectiveness, strengthen customer relationships, and create more data-driven contact center operations. Learn more about Spearfish: https://spearfish.ai/

Matt McGinnis, VP of Product, Industry, and Solution Marketing, and Tim Richter, Senior Director of Product Marketing at Five9, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how artificial intelligence is reshaping the contact center and redefining how organizations think about workforce management. McGinnis explained that contact centers are entering a new era where AI is becoming a core member of the workforce rather than simply a support tool. “AI is now capable of handling a meaningful portion of customer interactions, allowing human agents to focus on more complex and high-value conversations,” he said. This shift enables organizations to improve response times while maintaining high-quality service experiences. Richter emphasized that the successful adoption of AI requires companies to rethink their approach to workforce strategy. “The future of the contact center is about blending human expertise with AI capabilities to create a more intelligent workforce,” he noted. Organizations that effectively combine automation with human insight can manage higher interaction volumes while delivering more personalized customer experiences. Five9's platform is designed to help enterprises deploy AI-driven capabilities without disrupting existing operations. These tools assist agents in real time, automate routine requests, and provide deeper analytics into customer behavior and performance trends. As enterprise leaders gathered at Enterprise Connect to explore the next phase of communications and customer engagement, the conversation underscored how AI-powered workforce transformation is quickly becoming a defining element of modern contact center strategies. Learn more about Five9: https://www.five9.com/

Susy Liem, AVP of Product Management for Conferencing at Shure, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how organizations are rethinking conference room audio to better support hybrid collaboration. Liem explained that as enterprises continue adapting to hybrid work environments, the quality of audio in meeting spaces has become increasingly critical. Clear, reliable audio ensures that both in-room participants and remote attendees can fully engage in meetings without technical barriers. “Audio is often the most important part of the meeting experience—if people can't hear clearly, the entire collaboration breaks down,” she said. Shure has focused on developing conferencing solutions that simplify deployment while delivering professional-grade audio performance. The company's microphone and conferencing systems are designed to integrate seamlessly with modern collaboration platforms while supporting a wide range of room sizes and meeting configurations. Liem noted that organizations are moving beyond basic conferencing setups toward more advanced systems that automatically manage audio pickup, noise reduction, and speaker clarity. These capabilities help create a consistent experience for participants regardless of where they are located. As enterprise communications leaders gathered at Enterprise Connect to explore the future of collaboration technology, Shure highlighted the growing importance of high-quality audio infrastructure in enabling effective hybrid meetings and improving overall workplace communication. Learn more about Shure: https://www.shure.com/en-US

Kevin Kieller of BCStrategies spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about the evolving role of AI and collaboration technologies in enterprise communications. Kieller explained that the communications industry is entering a period of rapid transformation as artificial intelligence becomes embedded in unified communications, contact center platforms, and collaboration tools. Organizations are increasingly exploring how AI can automate routine tasks, assist employees during interactions, and extract insights from communications data. “AI is becoming part of the communications workflow rather than a separate tool,” Kieller said. Another theme of the discussion was the growing complexity of enterprise communications environments. Businesses now must navigate a wide array of cloud platforms, collaboration tools, and AI-enabled services while ensuring that these technologies integrate effectively with existing systems and workflows. Kieller also emphasized that industry events like Enterprise Connect play an important role in helping enterprises and technology providers evaluate these developments. The conference provides a venue for organizations to see emerging technologies firsthand and better understand how innovations in AI and cloud communications can impact their long-term strategies. As enterprises continue adapting to hybrid work environments and evolving customer engagement expectations, Kieller noted that communications platforms will increasingly serve as a central hub where collaboration, analytics, and AI-driven insights come together. Learn more about BCStrategies: https://www.bcstrategies.com/

This special double episode of the podcast brings you straight to Enterprise Connect 2026 in two parts. First, Joe goes live from the show floor, walking the event, taking in the energy of the conference, and sharing real-time conversations and insights from one of the industry's biggest and best UC gatherings. Then the episode shifts to a featured higher ed panel session moderated by Joe Way, bringing together James King, Chi Hang Lo, Kerlin Cisneros, and Rodrigo Ceballos for a thoughtful discussion on the role of communications, collaboration, and technology in higher education. Together, the two parts capture both the excitement of the event floor and the depth of conversation shaping the future of higher ed technology.

Infobip Launches AgentOS to Bring AI Agents to CPaaS Platforms, Podcast, Infobip, a global leader in CPaaS (Communications Platform as a Service), is using the rise of generative AI to expand what programmable communications platforms can do. The company announced that AgentOS will officially launch on April 1, with customers already beginning to onboard ahead of the formal release “AgentOS is our agent platform that will officially launch on April first. It's not a joke—it's very serious.” At the recent Enterprise Connect 2026 event in Las Vegas, Moshe Beauford, reporting for Technology Reseller News, spoke with Krešo Žmak of Infobip about the company's latest innovation: AgentOS, a new platform designed to bring AI-powered agents into the programmable communications ecosystem. Infobip, a global leader in CPaaS (Communications Platform as a Service), is using the rise of generative AI to expand what programmable communications platforms can do. The company announced that AgentOS will officially launch on April 1, with customers already beginning to onboard ahead of the formal release. According to Žmak, AI has been part of Infobip's strategy for years, long before the current wave of generative AI technologies. “We started working with AI about eight years ago,” Žmak explained. “Back then it was natural language processing and machine learning. Now with generative AI we can move much further and enable agents that can actually participate in conversations.” AgentOS is designed to help companies deploy AI-driven agents across multiple communications channels including messaging, voice, and digital engagement platforms. The platform builds on Infobip's CPaaS infrastructure, allowing developers and enterprises to integrate AI capabilities directly into customer interactions. For telecom providers, developers, and enterprises attending Enterprise Connect, the announcement reflects a broader shift underway in the communications industry. CPaaS platforms, traditionally associated with APIs for messaging and voice, are rapidly evolving into intelligent communication layers powered by AI. By embedding AI agents directly into programmable communications workflows, Infobip aims to help organizations automate interactions, streamline customer engagement, and build more intelligent communication systems. More information about Infobip can be found at https://www.infobip.com/.

Charlene Ignacio of Fornix Marketing spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how technology vendors can better plan, execute, and measure the success of their trade show participation. Ignacio explained that many companies invest heavily in conferences but often fail to fully capitalize on the opportunity because they lack a clear strategy before, during, and after the event. Effective trade show marketing begins well before the event itself, she noted, with outreach campaigns, meeting scheduling, and clear messaging designed to attract the right audience to a booth or presentation. Another key factor is having a structured approach to engagement during the show. Vendors should focus not only on product demonstrations but also on meaningful conversations that identify potential customer needs and partnership opportunities. “Trade shows are about building relationships and starting conversations that continue long after the event ends,” Ignacio said. Post-event follow-up is equally important. Companies that quickly organize and act on leads—while continuing conversations through email, social media, and content marketing—are far more likely to convert trade show interactions into real business opportunities. As industry professionals gathered at Enterprise Connect to explore the future of enterprise communications and collaboration, Ignacio emphasized that a thoughtful event strategy can transform conferences from simple brand exposure into powerful drivers of sales pipeline and long-term industry relationships. Learn more about Fornix Marketing: https://fornixmarketing.com/

Hamish Graham, Founder and CEO of PumpCX, spoke with Moshe Beauford of Technology Reseller News at the Enterprise Connect conference about how organizations can better understand and improve customer experience by analyzing the conversations they already have with customers. Graham explained that PumpCX focuses on helping businesses extract meaningful insights from customer interactions across voice and digital channels. By analyzing these conversations, companies can identify patterns, uncover friction points, and understand the root causes of customer dissatisfaction or churn. The goal is to move beyond traditional surveys and metrics to capture the authentic voice of the customer directly from real interactions. One of the challenges many organizations face is that valuable customer feedback is buried within thousands of daily conversations handled by contact centers and support teams. PumpCX uses advanced analytics and AI-driven tools to surface those insights automatically, giving organizations a clearer view of customer sentiment and operational performance. Graham noted that improving customer experience requires more than just collecting data—it requires translating insights into operational changes. “Every conversation with a customer contains signals about what's working and what's not,” he said. “The key is making those signals visible so organizations can act on them.” As industry leaders gathered at Enterprise Connect to discuss the future of communications and customer engagement, PumpCX highlighted how conversation analytics can help organizations transform everyday interactions into strategic insights that improve service quality, customer loyalty, and business outcomes. Learn more about PumpCX: https://www.pump.cx/

David Danto and Dave Michels of TalkingPointz joined Doug Green, Publisher of Technology Reseller News, for a discussion recorded at the Enterprise Connect conference, where they reflected on the major forces reshaping enterprise communications, collaboration platforms, and the growing influence of AI. The analysts noted that while artificial intelligence dominated the conversation at Enterprise Connect, the real challenge for enterprises is turning AI from a headline into a practical business tool. Organizations are experimenting with AI across collaboration platforms and contact centers, but many are still determining how to deploy it effectively. As Danto observed, “The industry is moving quickly toward AI-enabled communications, but enterprises still need to figure out how to apply it in ways that deliver measurable business value.” Michels added that the communications ecosystem continues to grow more complex as enterprises evaluate multiple cloud platforms, integrations, and emerging capabilities. “Companies aren't just choosing a phone system anymore,” Michels explained. “They're choosing an entire communications ecosystem that has to integrate with business applications and support evolving workplace needs.” The discussion also highlighted the role of industry gatherings like Enterprise Connect in helping enterprises and technology providers evaluate these changes. Events bring together analysts, vendors, and enterprise leaders to assess emerging technologies and understand how they fit into broader IT and collaboration strategies. As enterprise communications continues to evolve through cloud platforms, AI, and new collaboration models, insights from TalkingPointz analysts like Danto and Michels help organizations navigate a rapidly shifting landscape and make more informed technology decisions. Learn more about TalkingPointz: https://talkingpointz.com/

Jeff Pulver of the vCon Foundation spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about the growing importance of structuring conversational data as enterprises deploy AI across communications platforms. Pulver explained that vCon—short for “virtualized conversations”—is a framework designed to capture and structure conversations from voice, video, and messaging systems into standardized data objects. These conversation records can then be analyzed, stored, and integrated into enterprise workflows. “Conversations are one of the richest sources of enterprise data, but historically they've been unstructured and largely lost once the interaction ends,” Pulver said. As AI becomes embedded across unified communications, contact centers, and collaboration tools, structured conversation data becomes increasingly valuable. The vCon framework enables organizations to treat conversations as durable digital assets that can support analytics, compliance, training, and automation initiatives. Pulver emphasized that enterprises already generate vast amounts of conversational data every day through calls, meetings, and messaging platforms. By capturing those interactions in a structured format, organizations can unlock insights that improve customer engagement, operational efficiency, and decision-making. As discussions at Enterprise Connect increasingly center on AI-driven communications platforms, Pulver believes structured conversation frameworks like vCon will play an important role in enabling organizations to transform everyday communications into actionable data that powers the next generation of intelligent business applications. Learn more about the vCon Foundation: https://www.pulver.com/vconfoundation

Jeff Winnett, General Manager for the Americas at Wildix, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about how AI and cloud-native communications platforms are reshaping collaboration and customer engagement strategies for enterprises and channel partners. Winnett explained that Wildix has focused on building a fully integrated communications and collaboration platform designed to simplify deployments for partners while delivering advanced capabilities for businesses. Rather than relying on multiple third-party integrations, the company emphasizes a tightly integrated approach that combines voice, messaging, video, and customer engagement tools within a single platform. A major topic at Enterprise Connect was the growing role of artificial intelligence in enterprise communications. Winnett noted that AI is increasingly being applied to improve workflows, assist users during conversations, and deliver deeper insights from communications data. “AI is becoming a natural extension of communications platforms, helping organizations automate routine tasks and improve how teams interact with customers,” he said. Winnett also highlighted the importance of the partner ecosystem in bringing modern collaboration solutions to market. Wildix's partner-focused model enables MSPs and channel providers to deliver unified communications solutions that are easier to deploy and manage while creating new opportunities for recurring revenue. As organizations continue shifting toward cloud-based communications and AI-enhanced collaboration tools, discussions at Enterprise Connect underscored how platforms like Wildix are helping partners and enterprises adapt to the next phase of digital workplace transformation. Learn more about Wildix: https://www.wildix.com/

Gautam Vasudev, SVP of Product Management for Agentforce Service at Salesforce, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about Salesforce's vision for agentic AI and its role in transforming customer service operations. Vasudev explained that Agentforce Service represents Salesforce's next step in bringing autonomous AI agents into the contact center and customer experience environment. These AI-powered agents are designed to handle routine service requests, assist human agents in real time, and orchestrate workflows across enterprise systems. “Agentic AI allows organizations to move beyond simple automation and into systems that can actually reason through customer issues and take action,” Vasudev said. The goal is to improve both efficiency and customer satisfaction by enabling AI agents to resolve common service requests quickly while allowing human agents to focus on more complex interactions. By integrating AI directly into the Salesforce platform, Agentforce Service can connect customer data, workflows, and communications across the enterprise. Vasudev noted that enterprises are increasingly looking for AI solutions that go beyond chatbots and scripted automation. Agentic AI systems are designed to understand context, interact with multiple systems, and assist human workers in delivering more personalized customer experiences. As industry leaders gathered at Enterprise Connect to explore the future of enterprise communications and AI-powered collaboration, Salesforce highlighted how agentic AI platforms like Agentforce Service could redefine how organizations manage customer engagement and service delivery. Learn more about Salesforce: https://www.salesforce.com/

Kevin Nethercott, CEO of Tresic, spoke with Doug Green, Publisher of Technology Reseller News at the Enterprise Connect conference about how organizations can turn everyday business conversations into actionable intelligence that improves performance and revenue outcomes. Nethercott explained that Tresic focuses on analyzing conversations across voice, video, and messaging channels to uncover insights that help organizations understand customer needs, sales performance, and operational gaps. Rather than treating conversations as disposable communications, Tresic's platform captures and analyzes them as valuable business data that can drive better decision-making. A key theme of the discussion was how conversational intelligence can empower service providers, MSPs, and enterprises to improve customer engagement and internal collaboration. By identifying patterns and key moments within conversations, companies can surface opportunities to coach teams, refine messaging, and better align with customer expectations. Nethercott emphasized that many organizations already possess an enormous amount of conversational data but lack the tools to turn it into meaningful insights. “Conversations are one of the richest sources of business intelligence, but most companies have never had a way to analyze them at scale,” he said. As industry leaders gathered at Enterprise Connect to explore AI, communications platforms, and the future of work, Tresic highlighted how conversation intelligence is emerging as a powerful tool for enterprises seeking to transform communications into measurable business outcomes. Learn more about Tresic: https://www.tresic.cloud/

Brian Peterson, Cofounder and CTO of Dialpad, joined Doug Green, Publisher of Technology Reseller News, for a podcast conversation ahead of the upcoming Enterprise Connect 2026 and HIMSS 2026 events to discuss how enterprises are moving beyond AI experimentation and beginning to deploy agentic AI at scale. Peterson explained that many organizations have spent the past year exploring AI pilots but are now facing the harder challenge of operationalizing those experiments in production environments. “The real question now isn't whether AI works—it's how you deploy it safely, measure its impact, and scale it across the organization,” he said. Dialpad's approach focuses on helping enterprises identify high-value use cases, build AI agents around those workflows, and validate outcomes before deployment. A key advantage for Dialpad is its access to large volumes of real conversational data from voice, messaging, and contact center interactions. By analyzing these interactions, the platform can identify friction points in customer experience and operational workflows. Those insights then guide the creation of AI agents designed to resolve specific tasks—such as assisting contact center agents, automating routine processes, or surfacing real-time insights during live conversations. Peterson also emphasized the importance of governance and measurement when deploying AI agents. Organizations must ensure that AI systems are transparent, measurable, and aligned with business objectives. By validating performance before production rollout, enterprises can reduce risk while demonstrating clear ROI—an important step in transitioning from experimental pilots to enterprise-wide adoption. As the industry prepares for major discussions at Enterprise Connect and HIMSS, Peterson believes the next phase of enterprise AI will be defined by practical deployment rather than experimentation. Organizations that can effectively turn conversational data into actionable AI workflows will be best positioned to unlock the real value of agentic AI. Visit https://www.dialpad.com/

In this January 2026 edition of the UC Big News Show, Kieran Devlin (Host, UC Today) sits down with a sharp panel: Blair Pleasant, Craig Durr (The Collab Collective), Jon Arnold (J. Arnold & Associates) and Dom Black (Cavell). Together, they unpack where Unified Communications, collaboration, and workplace AI are really headed—cutting through hype to ask the questions IT buyers and business leaders actually care about: Where's the value, who's getting it, and what needs to change for 2026 to be the year pilots turn into outcomes?AI is everywhere—but the results aren't. The panel reacts to sobering CEO sentiment on AI value, digs into why trust, training, and culture keep getting overlooked, and debates whether Zoom's AI Companion benchmark moment signals a real shift toward orchestration and multi-model strategies. Then the conversation turns to a hot industry reality: with budgets tight and vendors building their own roadshows, are independent events like Enterprise Connect evolving—or sliding toward irrelevance?In this episode, we cover:Why the “AI value gap” is widening—and why revenue growth deserves as much attention as cost cuttingThe overlooked blockers: responsible AI processes, transparency, user adoption, and prompting skillsWhat Zoom's federated, multimodal approach suggests about the future: orchestration, connectors, and “best model for the job”The 2026 events debate: why ISE is booming, why software shows must reinvent themselves, and why vertical-specific events may winNext steps:Audit where AI is actually used in your org (including shadow AI) and map it to measurable outcomesPublish and socialize a responsible AI policy employees can understand and trustIf you're attending ISE / IT Expo / CCW Berlin / Enterprise Connect, drop a comment with where you'll be—UC Today's team would love to connect

Eric Krapf, Program Chair of Enterprise Connect at Informa, joined Doug Green, Publisher of Technology Reseller News, to discuss what attendees and exhibitors can expect from the upcoming Enterprise Connect conference—and why the move to Las Vegas marks a significant evolution for the long-running event. After many successful years in Orlando, Enterprise Connect will take place at Caesars Forum in Las Vegas, with Harrah's and The LINQ directly connected to the venue. Krapf explained that the new location improves accessibility for West Coast and central U.S. attendees, offers a wider range of hotel options at different price points, and reduces the logistical friction that often comes with large conventions. The event will also run concurrently with HIMSS, creating opportunities for crossover between enterprise communications and healthcare technology audiences. On the content side, Enterprise Connect has significantly refreshed its program structure. The conference will now begin on Tuesday, making travel easier for attendees, and will feature flexible one-, two-, and three-day passes. Tuesday morning will open with three half-day summits focused on AI, customer experience (CX), and collaboration/UC, combining panels, enterprise case studies, and small-group roundtable discussions designed to encourage peer-to-peer networking. “We're really trying to balance the need to maintain and modernize legacy environments with the challenge of figuring out where AI delivers real ROI today,” Krapf said. AI will be a central theme throughout the event, reflecting the realities many enterprises face: top-down mandates to deploy AI, uncertainty about value and governance, and long-term career implications for IT professionals. At the same time, the agenda continues to address core enterprise priorities such as reliability, compliance, E911, contact center migration, and hybrid work—acknowledging that most organizations must run stable existing systems while preparing for an AI-driven future. Krapf emphasized that Enterprise Connect remains a uniquely vendor-neutral environment, bringing together large platform providers, emerging startups, solution partners, and channel players in one place. “This is where you can see the whole picture—compare solutions side by side, talk directly to peers, and make informed decisions about what actually fits your organization,” he said. For enterprise IT leaders, channel partners, and solution providers alike, Enterprise Connect continues to serve as a critical forum for education, evaluation, and in-person networking. Learn more and register at https://enterpriseconnect.com/.

In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration - from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI Overdrive: From turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet Disruption: With new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's Vision: Screen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff Turbulence: Logitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom's unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.What's real, what's hype, and what's next in AI and communications? In this episode:

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom's unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.What's real, what's hype, and what's next in AI and communications? In this episode:

"We don't want to wait for customers to tell us there's a problem—we want to fix it while they're sleeping." — Barbara Dondiego, CEO, AVOXI In a major step forward for global enterprise communications, AVOXI CEO Barbara Dondiego joined Doug Green of Technology Reseller News to announce the launch of three powerful AI-powered services embedded into the company's cloud voice platform: Proactive Services, AVOXI Digest, and Intelligent Caller ID. The news marks a significant evolution in how enterprise contact centers can use artificial intelligence not only to automate but to anticipate, personalize, and optimize their global voice infrastructure. Solving Voice Challenges with Precision AI At the heart of the announcement is Proactive Services, an AI-powered capability that uses machine learning models trained at the individual phone number level to detect anomalies and resolve voice issues—before customers even know there's a problem. “Our industry has long been reactive,” said Dondiego. “But when we reviewed a year's worth of customer service tickets, we found that in 30% of cases we could have solved the issue before the customer called us. Now, we're doing just that.” The service, a Best of Show finalist at Enterprise Connect, is now live and already in use with pilot customers. AVOXI reports that the platform can detect and resolve 100% of issues in advance for current users. Personalization at Scale with AVOXI Digest The second innovation, AVOXI Digest, brings intelligent personalization to customer communications. Using behavioral insights and account activity, the platform curates weekly content that is specifically relevant to each customer's unique environment. “It's a smarter way to engage customers without overwhelming them,” explained Dondiego. “We let the machine do the heavy lifting.” Boosting Call Performance with Intelligent Caller ID For global contact centers, caller ID is more than just a number—it can be the difference between a call answered or ignored. Intelligent Caller ID uses real-time data and AI to recommend the best originating number based on call destination, historical answer rates, and available inventory. “If you're calling the UK and you don't have a UK number, the system may suggest a French or German number if those get better results,” said Dondiego. Engineering Global Voice for the Cloud Era AVOXI's announcement is grounded in its mission: orchestrating global voice through a software-first, API-rich platform that spans 150+ countries. The company specializes in helping enterprises consolidate legacy voice infrastructure and migrate global calling into the cloud—complete with diagnostics, automation, and now, AI. “Our customers are moving servers, PBXs, and even workforces into the cloud. But those legacy numbers still exist everywhere,” noted Dondiego. “We help them bring it all together—and now we're layering in intelligence to make it smarter and more resilient.” Built for Enterprise, Ready Today The new services are designed for enterprise contact center technologists, though service providers can also integrate AVOXI's capabilities to enhance offerings to their own enterprise customers. All three solutions—Proactive Services, AVOXI Digest, and Intelligent Caller ID—are available now, with Proactive Services currently offered as a pilot-to-paid experience to ensure tailored model training. To learn more, schedule a demo, or connect with the AVOXI team, visit www.avoxi.com.

Watch on YouTube.In the June 2025 edition of the Microsoft Teams News Show, host Rob Scott from UC Today is joined by Tom Arbuthnot of Empowering.Cloud and a seasoned panel of experts for a fast-paced breakdown of what's shaping the Microsoft Teams ecosystem. Fresh off his holiday and full of insights, Tom unpacks the biggest headlines from Microsoft Build, the newest Teams collaboration features, Copilot updates, Teams Phone innovations, and what to expect from key events like InfoComm, CCW Las Vegas, and Commsverse UK.With AI deepening its roots across the Microsoft 365 landscape, this episode takes you inside the latest announcements — including multi-agent orchestration, threaded messages, live transcription, speaker recognition in Android rooms, and more.Key Discussion Points:Copilot Breakthroughs at Microsoft Build:Tom and the panel unpack Copilot tuning, Model Context Protocol (MCP), and game-changing multi-agent orchestration that makes AI more adaptable and enterprise-ready than ever before.Smart Collaboration Updates in Teams:Threaded replies, streamlined file sharing with external users, and deeper AI integrations make team chat and channel work more intuitive and secure.Copilot in Teams – Deep Dive:Intelligent Recap now includes shared screen content, audio summaries, and real-time agents in meetings — taking productivity to new heights.Teams Phone & Teams Rooms Innovations:From transient transcription in sensitive calls to long-awaited call-waiting beeps and full speaker recognition for Android Rooms, the UC experience is expanding fast.Next Steps:Tune in to InfoComm (June 7–13) and CCW (June 9–12)Don't miss Commsverse (June 18–19)Apply for the UC Awards before June 20Watch the full episode to hear more about the community sessions and fireside chats coming this month.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

“If you're not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo Solutions As AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast, we caught up with Robert Galop and Kevin Nethercott to talk about lessons from a packed Q1 event season and how Creo is helping partners double revenue and reduce churn with powerful new tools like communications automation and vCon-based analytics. From Buzz to Business: AI Finds Its Place At events like Mobile World Congress, Enterprise Connect, and Channel Partners, Galop and Nethercott saw a turning point: AI is no longer a billboard phrase. It's now a baked-in feature set delivering real-world impact. “This year, AI moved off the signage and into actual use cases,” said Galop. “It's impacting customer experience, sales, employee workflows—and it's starting to move the needle on revenue.” Nethercott added that network APIs are making similar leaps—from future promise to practical tools. Use cases like replacing SMS one-time passwords with secure network authentication are hitting the market now, with major players like Meta moving in. CPaaS and Automation: The Next Big Shift What's next? According to Creo, it's communications automation—helping CSPs and MSPs offer smarter, faster, more connected customer experiences. “Service providers often think they can't deliver this,” said Galop. “We come in, co-sell with them, train their teams, and help get it in front of customers.” Creo also supports deployment of vCon-based analytics, which let service providers tap into millions of voice and digital interactions already flowing across their networks. That data, once invisible, is now actionable—reducing churn, identifying revenue opportunities, and even recovering at-risk accounts. “One of our customers used vCons to detect churn risk—and saved two major clients within 30 days,” said Galop. Fast Ramp, Real Results What sets Creo apart is its speed and end-to-end support. They're helping partners go from zero to revenue-generating in under 30 days. ✅ Advisory: Go-to-market guidance, C-level alignment, blue sky planning ✅ Training: Sales team enablement, customer discovery sessions ✅ Tech: Development + integration support to activate automation and analytics ✅ Urgency: Involved in $100K+ automation deals and $200K+ analytics rollouts now “We've done this before,” said Nethercott. “We bring the tech, the playbook, and the team to get our partners moving immediately.” A Simple Entry, a High-Stakes Moment “It's easy to get started—but the caution is, this will move fast,” warned Galop. “If you're not doing this, someone else in your market will.” Creo is actively looking for partners who are ready to act. For CSPs and MSPs under pressure to differentiate, scale, and win in Q2, this might be the quarter that changes everything. Learn More Visit creosolutions.tech Catch Creo Solutions at the vCon Summit this month in Cape Cod #CreoSolutions #CPaaS #vCon #AI #Automation #MSPs #CSPs #CommunicationsAutomation #VoiceAnalytics #TechPartners #ServiceProviderGrowth #DigitalTransformation #CustomerExperience

“This is a liberating moment for us—and for the enterprises we serve. We're combining forces to scale fast and deliver smarter CX solutions.” — Chris Marr, Pronetx Live from Enterprise Connect, Chris Marr and Yasser El-Haggan of Pronetx joined us for a special Technology Reseller News podcast to share big news: the merger of two AWS customer experience (CX) powerhouses—Pronetx and VT Team—to create a stronger, faster, and more specialized Amazon Connect services firm. AWS-Certified, Cloud-Focused, and Ready to Scale Pronetx, an AWS Service Delivery Partner specializing in Amazon Connect, helps customers—including Fortune 25 companies and federal agencies—migrate contact centers to the cloud and unlock the full potential of AWS technologies, including generative AI, chatbots, case management, and advanced analytics. “Many customers think they're on the cloud—but they're not truly leveraging it,” said El-Haggan. “We help them do more with their AWS investment.” With the merger, Pronetx is not only growing in capacity—it's expanding its focus. Together, the combined team will accelerate software development, build tools for CX teams, and help enterprises infuse generative AI into both front-end and back-office operations. A Boutique Partner, Backed by Deep Tech Expertise Unlike broad SIs, Pronetx operates as a boutique CX firm focused solely on Amazon Connect—a strategy that enables deeper specialization and faster time-to-value. “We're not generalists. We're laser-focused on customer experience, and that's what makes us an ideal partner—for enterprises and for SIs and GSIs,” said Marr. As one of AWS's launch partners for Amazon Q, Pronetx has already begun helping customers use agentic AI and natural language processing to deliver more intelligent, efficient, and personalized support. CX Trends, Real-Time Data, and GenAI Readiness One theme echoed throughout the podcast: AI won't work without great data. Marr emphasized that with the merger, the team now has expanded capability to understand, organize, and apply customer data to maximize GenAI performance. “It's impossible to succeed with GenAI without understanding your customer data. This merger gives us the team to do that at scale,” he added. With CX trends evolving fast—and customer expectations even faster—Pronetx is positioning itself as a partner of choice for cloud-first transformation. A Platform Built on Experience The announcement comes on the eighth anniversary of Amazon Connect, launched at Enterprise Connect 2017. El-Haggan, who helped lead that launch while at AWS, noted the full-circle moment. “Amazon Connect was born right here eight years ago. Now, we're taking it even further with this merger.” Learn More Visit pronetx.com

“We're going beyond just contact center AI—this is CX-first orchestration across the entire enterprise,” said Elizabeth Tobey, Vice President of Marketing at NICE, as the company recently revealed its latest innovation—CXone Empower Orchestrator—and walked away with two top honors at Enterprise Connect 2025: Best CX Innovation and Best of Show. In a live Technology Reseller News podcast, Tobey shared how Empower Orchestrator marks a new era for enterprise AI—one that is measurable, scalable, and tied to tangible outcomes. CXone Empower Orchestrator is built around an AI-powered co-pilot design that allows organizations to analyze, automate, and optimize workflows across the full customer journey. “It's not just about improving one part of the customer experience,” Tobey noted. “It's about connecting the front office and back office, and turning insights into immediate, scalable action.” The result is greater agility and faster time-to-value, with automation tasks that once took days or weeks now completed in minutes. Critically, Empower Orchestrator also features a continuous feedback loop, even when tasks are escalated to live agents. “Every facet of the organization gets better through this data,” said Tobey. “This is AI moving from hype to highly functional.” Tobey emphasized NICE's commitment to a CX-first philosophy, noting that the platform touches every part of the business: from sales and marketing to fulfillment and support. “Customer experience and customer service incorporate the entire business,” she said. “Every interaction matters—and that's what we're connecting.” Beyond the enterprise, the launch presents new opportunities for NICE's global partner network. “Partners are seeing this as a way to help customers move faster,” Tobey shared. “And they're excited to be part of it.” The announcement also coincided with a milestone: the eighth anniversary of Amazon Connect, originally launched at Enterprise Connect in 2017. For NICE—and for Tobey, who was part of that original AWS launch team—it's a full-circle moment that reflects how far CX technology has come. Learn More Explore CXone Empower Orchestrator and NICE's full suite of AI-powered CX solutions at NICE.com. #NICE #CXone #EnterpriseConnect2025 #AI #CustomerExperience #Automation #CXInnovation #ContactCenterAI #WorkflowOrchestration #ChannelPartners #DigitalTransformation

“Change, change, change—that's what we're hearing from customers. AI is exciting, but it's also overwhelming. Sentinel helps cut through the noise.” — Phil Moen, President & CEO, Unimax At Enterprise Connect, Unimax unveiled Sentinel, a new cloud-based call analytics application built to bring clarity to even the most complex enterprise communications environments. For large enterprises and IT teams already navigating a maze of platforms like Microsoft Teams, Cisco UCM, direct routing systems, and SBCs, Sentinel offers what Unimax calls “event-level visibility”—a way to track every call leg as a single, unified call experience. In a live Technology Reseller News podcast, Moen walked us through how Sentinel not only answers the long-standing demand for native call visibility but does it in a way that makes millions of data points actionable, thanks to natural language processing and AI. “If you want to know how many calls Doug Green made to his wife last week, we can tell you. Just press a button.” From CDR Chaos to Contextual Clarity Unimax's customers—many of them Fortune 500 companies—have been asking for this kind of solution for years. Traditional CDR (call detail record) logs were difficult to read and even harder to stitch together, often requiring teams to manually connect disjointed call legs across systems. Sentinel changes that. It treats each multi-leg, multi-device, multi-platform interaction as a single event, unifying what previously felt like call “hieroglyphics” into searchable, intelligent data. “It's not just about showing you what happened—it's about telling you what matters,” said Moen. “If a number hits your network 100 times in a row, that's probably a problem. Sentinel tells you where, when, and what to do about it.” AI That Surfaces the Signal, Not Just the Noise Sentinel is AI-enabled, but Moen is quick to differentiate it from the hype. What makes Sentinel stand out is how AI is applied: it simplifies user experience through natural language, flags anomalies and outages, and supports real-time decisions on capacity planning, license usage, and more. “Our customers generate millions of calls per month. Now, we can finally put that data to work—not just collect it.” Partner and Coexistence Opportunities While Sentinel was launched at an enterprise-focused show, it also opens up opportunities for partners and integrators. Moen noted that the platform was designed to coexist with other analytics and monitoring tools, creating richer datasets and deeper insights. “Some apps collect this data, others collect that. When you stitch them together, that's where the magic happens.” Unimax's deep presence in North America and within the Fortune 500 makes this release especially relevant for channel partners working with complex, hybrid UC environments. Learn More To explore Sentinel or Unimax's broader call management solutions, visit Unimax.com. #Unimax #Sentinel #CallAnalytics #EnterpriseConnect2025 #UCManagement #AI #CDR #EventDrivenAnalytics #MicrosoftTeams #CiscoUCM #EnterpriseTelecom #ChannelPartners #DigitalTransformation

“We deliver Zero Trust out of the box—it's built in, not bolted on.” — Suresh Katukam, Chief Product Officer, Nile While the cybersecurity conversation continues to focus on Zero Trust and Secure Service Edge (SSE), Nile is calling out what many have missed: the campus network. In a world where cloud-based remote work has advanced rapidly, on-premises security—especially across corporate and hybrid environments—has lagged behind. In a Technology Reseller News podcast recorded just after Enterprise Connect, Suresh Katukam outlined why even the most well-resourced companies struggle to achieve Zero Trust in their campus networks—and how Nile's “out-of-the-box” approach changes the game. Campus Zero Trust: The Missing Link “The same users who are secure at home become vulnerable in the office,” said Katukam. “That's because campus networks were built on implicit trust—just plugging into an Ethernet port gives you access. That's broken by design.” While cloud Zero Trust has made strides, most enterprise campuses still rely on legacy NAC solutions, VLANs, ACLs, and other outdated, complex layers of bolt-on security. Nile flips that model—offering Zero Trust campus security as a native feature of the network itself. What “Out of the Box” Really Means Nile's solution is pre-configured for Zero Trust from day one. Every user and device is authenticated and authorized continuously, not just at login. Micro-segmentation, behavioral analytics, and continuous risk scoring mean that even compromised credentials won't lead to lateral movement or ransomware spread. “We call it a segment of one,” said Katukam. “You can't see other users on the network. You can't move laterally. Ransomware can't propagate.” Administrators have full control through a simplified interface that supports policy toggling, real-time response, and behavioral-based reauthentication—without layering in extra management tools. Security-Driven Network as a Service Nile isn't just a security company—it's a networking company that rethinks how networks are built and managed. Delivered as a service, Nile offers high-performance, low-latency connectivity with embedded Zero Trust principles. “Even large enterprises with robust security teams are choosing Nile—because the security is integrated into the network itself,” Katukam explained. For example, one financial services customer consolidated three segmented networks (IT, OT, and guest) into a single secure fabric using Nile. Another prevented a physical intrusion from turning into a breach, thanks to the system's strict device authentication and visibility controls. Universal Zero Trust: Bridging Campus and Cloud Nile's model doesn't stop at the office door. The company advocates for Universal Zero Trust, connecting campus-level protections with cloud-based SSE providers. “Whether a user is on-site or remote, whether it's an IT or OT device, they should be protected the same way,” said Katukam. “That's Universal Zero Trust—unifying cloud and campus with seamless security.” Learn More To explore how Nile is reimagining networking and delivering built-in Zero Trust, visit NileSecure.com or reach out to Suresh directly at Suresh@NileSecure.com #Nile #ZeroTrust #CampusSecurity #UniversalZeroTrust #OutOfTheBoxSecurity #NetworkSecurity #EnterpriseConnect2025 #SecureNetworking #NaaS #BehavioralAnalytics #Microsegmentation #Cybersecurity  

“None of it matters if it doesn't work.” That's how Ryan Henley, Chief Revenue Officer at NUSO, summed up the company's approach to cloud communications and business continuity in a fast-moving conversation recorded live at Enterprise Connect 2025. NUSO came to the show with a clear message: in the race to innovate with UCaaS, CCaaS, and AI-powered solutions, resilience still matters—especially for critical industries where inbound call delivery can't afford to fail. Redundancy Built In At the heart of NUSO's exhibit was NUSOflex, a unique feature embedded across all of the provider's services. Henley described it as the only inbound redundancy solution of its kind in the U.S., designed to give businesses—especially contact centers, hospitals, and emergency service providers—true failover capability. “If you count on calls coming into your contact center or healthcare facility, we're one of the only providers in the U.S. that can offer that kind of inbound redundancy,” said Henley. As a network owner and operator in the U.S., U.K., and abroad, NUSO has the rare ability to act directly—without waiting on a chain of upstream vendors. “We can fix the problem ourselves. In many cases, we fix it before the customer even knows it happened.” AI in Action, Not Just in Concept While AI was a dominant theme on the show floor, Henley emphasized that NUSO isn't just talking about AI—they're using it. The company applies machine learning to monitor traffic across rate centers, proactively rerouting calls in as little as 120 seconds when patterns signal trouble. “This is an application of AI in real life,” said Henley. “We've been doing this for a year already—solving real problems using machine learning.” The same tools are used to resolve porting issues, automatically shifting numbers when providers fail to update databases correctly—yet another layer of proactive control that resonated with show attendees. Built for the Channel Henley was clear: NUSO is a partner-first company. With a 100% indirect model, the company actively works with partners across the globe to bring resilient, full-stack solutions to enterprise customers. “It's absolutely an opportunity to come partner with NUSO,” Henley said. “We welcome it.” With offerings that include UCaaS, CCaaS (both light and full omnichannel), compliance recording, and more, NUSO is positioning itself not only as a platform provider—but as a continuity partner in a market where service uptime is everything. Learn More Explore NUSOflex and the NUSO platform at nuso.cloud.

Enterprise Connect 2025 Podcast | Technology Reseller News “If your call can be faked, your business can be broken,” warns the team from TC&C, introducing their breakthrough product, DeepFakeGuard, live at Enterprise Connect 2025. Finalists in two categories—Best of Enterprise Connect and Best Innovation in AI—TC&C's AI-powered solution delivers real-time defense against impersonation attacks and AI-generated deception across voice, video, and text communication channels. DeepFakeGuard, developed by the TC&C team including Dr. Csaba Juhasz, Tamas Lukacs (Lead AI Developer), and Adam Bobok (Consultant, U.S. Operations), targets a fast-growing concern. Industry forecasts estimate over $40 billion in deepfake-related losses by 2027, and TC&C aims to address this with a multi-layered, platform-agnostic solution that integrates seamlessly with Microsoft Teams, Webex, SIP-based platforms, and more. “Our solution analyzes communications in real time,” said Lukacs. “It detects AI-generated audio, manipulated video, or altered text before a fraud can be carried out.” Beyond detection, DeepFakeGuard alerts stakeholders, helping organizations shut down attacks before damage occurs. Use cases range from financial institutions and healthcare providers to education and government, where secure, identity-verified communication is critical. "We're hearing a lot about fake purchase orders, fraudulent client impersonations, and misuse of voice changers," Bobok noted. “Whether it's exam cheating or large-scale fraud, DeepFakeGuard is designed to prevent it all.” The team reported enthusiastic response from the Enterprise Connect floor. “Everyone agrees the threat is real, and no one wants to wait until an incident happens to act,” said Juhasz. TC&C is actively seeking partners and resellers interested in embedding DeepFakeGuard into their offerings to enhance client security portfolios. With its unique ability to operate across communication platforms and deliver live alerts, DeepFakeGuard positions TC&C at the forefront of AI-powered security innovation. Learn more at deepfakeguard.ai or visit TC&C's main site at tcandc.com.

At Enterprise Connect 2025, Microsoft's announcement of Microsoft Teams Phone Extensibility marked a significant leap in the evolution of Teams-integrated communications. Among the first to harness this new capability is Luware, whose Teams-native contact center solution, Luware Nimbus Power, was front and center at the event. In a podcast recorded live from the show, John Wright of Luware joined Technology Reseller News publisher Doug Green to discuss the implications of this breakthrough. “Luware Nimbus Power leverages Microsoft's Azure Communication Services (ACS) to enable what we call ‘dual persona' functionality,” Wright explained. “This means agents can manage and receive audio calls through either the contact center console or the Microsoft Teams client—seamlessly.” Wright emphasized that while many competitors took the fastest route to market by simply connecting existing solutions to Teams, Luware made a bold move: they rebuilt their contact center platform natively within the Teams environment using the Extend model. Now, with Power certification, Luware adds advanced capabilities that integrate fully with Microsoft 365 tools like Power Automate, SharePoint, and Dynamics, and allow real-time AI enhancements via Microsoft Copilot Studio. This cloud-native, Teams-embedded architecture not only enables secure handling of calls without rerouting media through third-party infrastructure but also offers deep flexibility for integrations with CRMs, ticketing systems, and third-party platforms. “The call stays within the Teams tenant,” Wright noted. “That's a major advantage for organizations with strict compliance and security requirements.” For multi-vendor enterprise environments or long-standing organizations with diverse tech stacks, Wright sees the Luware approach as a powerful unifier: “You might have different departments working with different systems—Salesforce, Freshdesk, you name it. Luware can centralize communications across those platforms while keeping the user experience rooted in Teams.” Luware's robust partner program also makes this a compelling opportunity for MSPs and MSSPs. “We built a rewarding, intuitive partner program around Nimbus,” Wright said. “You can deploy a full-featured, omni-channel, AI-powered contact center in under 40 minutes.” Luware's commitment to native Teams integration and close collaboration with Microsoft positions it as a top-tier option for modern, scalable, secure contact center deployments. Learn more at www.luware.com

Enterprise Connect 2025 Podcast | Technology Reseller News (Previously LIVE at Enterprise Connect 2025) “If you can't dial 911, nothing else really matters,” says Mark Fletcher, CEO of 911inform and one of the nation's foremost advocates for 911 modernization. Speaking with Doug Green at Enterprise Connect 2025, Fletcher sheds light on the critical, and often overlooked, challenges enterprises face in achieving compliance with federal emergency communications laws. In this special episode of Technology Reseller News, Fletcher discusses the evolution of emergency services from basic 911 access to next-generation 911 (NG911) deployments. Many enterprises still fall short on key requirements like dispatchable location—especially as workforces have become more mobile and distributed. Fletcher, who played a pivotal role in crafting and advocating for legislation such as Kari's Law and the RAY BAUM's Act explains how these laws transitioned from FCC rules to enforceable federal mandates under Title 47 of the U.S. Code. Fletcher urges IT managers and telecom professionals to consult with experts who specialize in 911 compliance. He emphasizes that the complexity of these laws—combined with the shift to IP-based and nomadic communications—requires careful planning and a multidisciplinary approach. “Telecom engineers aren't legal experts, and police departments aren't telecom engineers,” he says, highlighting the importance of cross-functional strategy. Fletcher's company, 911inform, goes beyond compliance, offering full-scale emergency event management that integrates panic buttons, gunshot and license plate detection, and IoT-triggered alerts into an intelligent NG911 payload for first responders. As more emergency calls originate from devices—not humans—solutions like these are becoming essential. To learn more, visit 911inform.com, explore Fletcher's insights at Fletch.tv, or get practical tips at 911tips.com.  

Enterprise Connect 2025 Podcast | Technology Reseller News Previously LIVE from Enterprise Connect 2025 “If you're relying on mobile triangulation, your 911 location could be half a mile off—meanwhile, your DoorDash order is on the doorstep,” says Robert Harris, President of Communications Advantage. Speaking at Enterprise Connect 2025, Harris and Melinda Sensabaugh, ENP, joined Doug Green to discuss the realities of enterprise 911 compliance—and why Next Generation 911 (NG911) is far more than a telecom upgrade. Sensabaugh, a certified Emergency Numbering Professional (ENP) and longtime consultant in public safety communications, outlined how legacy analog systems and selective routers limit the information public safety can receive. “Today's 911 still runs on technology designed for landlines,” said Sensabaugh. “NextGen 911 will run over IP networks, delivering location, device, video, even floor plans—getting the right information to the right PSAP faster.” For enterprises, complying with Kari's Law and the RAY BAUM's Act is more complex than just updating a phone system. Harris emphasized that ambiguous terms like “to the extent technically feasible” require interpretation. “Enterprises need expert help to translate regulatory language into action—whether that means mapping every wired port or accounting for Wi-Fi mobility,” he said. Both Sensabaugh and Harris have built their consulting practice around a holistic approach to 911—helping enterprises assess and update not just their phone systems, but their policies, safety planning, and PSAP (Public Safety Answering Point) readiness. Their work includes consulting on legacy upgrades, educating IT and safety teams, and advocating for proactive compliance before tragedies expose gaps. “The bottom line,” said Sensabaugh, “is that 911 isn't just about technology. It's about protecting your employees and knowing that when they dial, help gets to the right place—fast.” To learn more, visit communicationsadvantage.com, or connect with Robert Lee Harris on LinkedIn. He also offers a white paper on integrating 911 compliance as a core worker safety discipline.  

"We used to care about the conversation only from the moment it started until it ended. Now we care about what happens after." That key quote from Jeff Pulver, telecom pioneer and the driving force behind the Pulver Order that helped make VoIP a legitimate telecom service, sums up a new era in enterprise communications. Speaking alongside leading industry analyst Jon Arnold, Pulver and Arnold joined Doug Green, Publisher of Technology Reseller News, for a wide-ranging closing podcast at Enterprise Connect 2025. Looking back over 25+ years of Enterprise Connect—from the PBX shows in Washington, D.C., to the Swan and Dolphin, and now the Gaylord and Las Vegas—the two industry veterans observed how much has changed. From Nortel to Microsoft, from hardware to the cloud, and now into the AI era, the show and the industry have constantly evolved. Arnold noted the shift in enterprise communications from dedicated telecom departments to outsourced IT and cloud-first strategies. Pulver recalled the days when maintaining uptime on voice trading systems was a mission-critical function for financial firms. Today, the challenge is managing and extracting value from the metadata of conversations. Pulver introduced listeners to the vCon, a new standard that captures the essence of a conversation—voice, text, and data—for post-call analytics, memory, and trust-building. "Living in a world where you can now leverage the metadata associated with the conversation and monetize that... that's the future," he said. Learn more about the Pulver Order and Jeff's legacy in VoIP here: Celebrating 20 Years of Innovation. AI, metadata, and automation were key themes. Arnold explained that while UCaaS providers have solved voice and video delivery, the next frontier is capturing insights from those communications to improve workflows and build knowledge across the organization. Pulver added that many chatbots today suffer from "amnesia" – they can't remember previous interactions. The vCon standard aims to solve that, along with related standards like SKIT, which help verify the authenticity of data. Trust and memory, said Pulver, are the building blocks of AI in communications. And while these technologies are just gaining traction, he predicted that by 2027-2030, they will redefine how businesses communicate, collaborate, and operate. Pulver emphasized the importance of building opt-in consent and compliance into communications. Recording calls without proper consent, especially in California or the EU, could pose legal risks, and new protocols are being designed to address that. Looking ahead, Arnold cautioned that companies that fail to invest in R&D during this critical AI transition risk falling behind. While current products are still maturing, the groundwork for the next generation of communications is being laid today. Enterprise Connect 2025 may have wrapped, but the conversation is far from over. As Pulver put it, "This is where the future happens." Stay tuned for more updates from Enterprise Connect 2025 at Technology Reseller News.

"You don't have to go from A to Z in one move with AI." — Jon Arnold, industry analyst As Enterprise Connect 2025 edged toward its conclusion, Jon Arnold joined Doug Green, Publisher of Technology Reseller News, for a candid conversation about what's changing—and what's not—in the world of enterprise communications. Having attended many iterations of the show over the years, Arnold noted how Enterprise Connect continues to evolve with the industry itself. While its roots are deeply embedded in enterprise telephony, today's EC is heavily influenced by customer experience (CX) and contact center technologies. The growth in these segments has inevitably shifted the show's focus. “They're having to pivot to where the market is going,” Arnold observed, highlighting the challenge of balancing legacy technologies with emerging opportunities. That evolution is reflected on the expo floor as well. Arnold remarked on a shift in booth design and engagement: “It's very conversational now… you see more quiet zones, lounges, and space for meetings. The nature of expositions is changing.” Compared to the hardware-heavy showcases of years past, today's cloud-first and AI-powered solutions often exist more in software than in physical gear. As always, the topic of AI dominated the discussion. Arnold identified agentic AI—autonomous agents capable of executing end-to-end tasks—as a central trend this year. But he cautioned against rushing in: “You don't need to adopt everything all at once. Start with small pilot projects that carry minimal risk and disruption.” He encouraged a thoughtful approach grounded in responsible AI, urging enterprise leaders to set internal guardrails around access, data privacy, and governance. Arnold's international perspective added further insight. Fresh off a vendor event in Europe, he contrasted the more regulatory-driven, cautious approach to AI overseas with the freer, more experimental landscape in North America. While the U.S. may move faster, it's crucial that organizations take ownership of ethical deployment and compliance. Looking ahead, Arnold commented on the show's upcoming move to Las Vegas in 2026, after a decade in Orlando. “We'll see if it brings more customers or changes the dynamic. It's part of the evolution of the event.” As for what's next beyond AI? Arnold left the door open: “Next year, it's possible a new dominant technology could emerge—maybe immersive, 3D, or something entirely new.” For now, however, AI remains the engine driving transformation across workplace productivity, contact center innovation, and enterprise IT strategy. Learn more To follow Jon Arnold's insights and industry analysis, visit Jon Arnold's LinkedIn or check out his contributions to various technology publications. Stay tuned to Technology Reseller News for more coverage from Enterprise Connect 2025.

Podcast with Steve Allcock, Customer Solution CTO, BT Group Enterprise Connect 2025 – Orlando “We're reaching a point where the network is now the computer,” said Steve Allcock, Customer Solution CTO at BT Group, in a revealing podcast recorded live at Enterprise Connect 2025. Speaking with Doug Green of Technology Reseller News, Allcock explained how BT's new Global Fabric platform is redefining how enterprises, carriers, and cloud players build, scale, and secure their digital operations. From Infrastructure to Intelligence BT's Global Fabric—a global, software-defined, as-a-service network architecture—has quietly gone live, already spanning the majority of the world's cloud-native facilities. Built over the past two years with significant investment, Global Fabric connects cities and sites worldwide in minutes with 100Gbps pipes, delivering agility, automation, and orchestration at unprecedented scale. “In a time when many telecoms are scaling back, we're doubling down on innovation,” said Allcock. “This is the foundation for growth—not just for BT, but for any enterprise with global ambitions.” Designed for the AI Era Global Fabric isn't just about high-speed links. It's been purpose-built for AI. “Our customers need infrastructure that can support the power, responsiveness, and regulatory complexities of AI deployments,” Allcock emphasized. He explained how the explosive growth of large language models (LLMs), retrieval-augmented generation (RAG), and inference at the edge is putting extraordinary strain on networks and data centers—prompting unprecedented CapEx from hyperscalers. In fact, some global firms are tearing down newly built data centers just to rebuild them with liquid cooling to meet AI's intense power demands. CPaaS, Agentic AI, and Global Reach Allcock also spotlighted BT's work with the CPaaS Acceleration Alliance and global collaboration platforms like RingCentral and Zoom. By partnering with CPaaS innovators and offering BT's network APIs to intelligent agents and AI workflows, BT is paving the way for a more automated, AI-aware communications landscape. “We're entering the era of the human user interface—where instead of clicking, you just tell the system what you want,” said Allcock. “BT's Global Fabric is ready for that world.” Want to Learn More? Visit bt.com/globalfabric or contact steve.allcock@bt.com to explore how Global Fabric can future-proof your AI and connectivity strategies.

Podcast with Crystal Miceli, Vice President of Product & Industry Marketing ORLANDO, FL – In a live interview from the show floor at Enterprise Connect 2025, Crystal Miceli, Vice President of Product & Industry Marketing at Talkdesk, joined Technology Reseller News publisher Doug Green to unveil three major product announcements from Talkdesk. The news highlights the company's ongoing innovation in AI-powered customer experience, with new capabilities that are already resonating with customers and prospects at the event. Talkdesk After Hours “Talkdesk After Hours has been the talk of the show,” said Miceli. “It's a turnkey solution that lets companies go from an 8-to-5 operation to 24/7 support in 59 languages.” Designed for businesses that lack resources for around-the-clock support or multilingual agents, After Hours gives them the ability to compete with enterprises that do—without the overhead. AI Agents for Voice Talkdesk also announced the general availability of AI Agents for Voice. “We were one of the first to market with agentic AI in a contact center platform back in October,” Miceli noted. While digital channels were the initial focus, Talkdesk has now cracked the more complex challenge of voice—enabling autonomous agents that can complete tasks in real time, without latency or awkward pauses. It's part of the company's broader Ascend AI platform. Talkdesk Knowledge Creator The third announcement addresses a long-standing challenge in contact centers: knowledge management. “AI is hungry for knowledge,” explained Miceli, “but creating and maintaining that knowledge is labor-intensive.” Talkdesk Knowledge Creator automates the process by surfacing the most-needed answers based on real customer interactions, generating knowledge cards for approval and reuse. “For the first time, customers are seeing a real solution to a problem they didn't think could be solved.” AI That Works—Now While many vendors are talking about agentic AI, Talkdesk is delivering it. “We're not just talking—we're shipping,” said Miceli. “These are generally available products today.” She also emphasized Talkdesk's industry-specific focus across healthcare, finance, and retail, giving customers tailored solutions to fit their regulatory and operational needs. Talkdesk at Enterprise Connect Talkdesk showcased these innovations at booth 1105, where visitors could see live demos and explore how AI-powered tools can be deployed quickly and effectively. Learn more at: www.talkdesk.com

Enterprise Connect 2025 Podcast with Jason Uslan, CCO, Wildix ORLANDO - In a special podcast recorded live at Enterprise Connect 2025, Technology Reseller News sat down with Jason Uslan, Chief Commercial Officer at Wildix, to explore how the company is scaling its uniquely channel-only strategy while deepening its focus on partner success across North and South America. “Wildix has always been about channel-first—and that hasn't changed,” said Uslan. “Our partners own the customer, own the contract, own the pricing. What we do is back them with everything else: sales support, marketing kits, onboarding tools, and AI-powered vertical solutions tailored to real-world use cases.” Wildix is known for serving underserved verticals such as retail, hospitality, and mid-market sales organizations. At the center of this strategy are two solutions: x-hoppers, an AI-enhanced frontline tool that boosts in-store customer service and helps reduce retail shrinkage. x-bees, a productivity suite for sales teams, offering AI-driven transcription, translation, follow-up automation, and sentiment analysis. “Our goal is to help partners talk to customers about more than just telephony or UC,” said Uslan. “We want to help them lead vertical, business-specific conversations that drive value and loyalty.” Amid AI's dominance at this year's Enterprise Connect, Wildix is focusing on practical, business-led applications of AI. “We're hearing a lot about AI-driven CX—voice bots, sales agents, chat tools—and that's right in our wheelhouse,” Uslan added. As Wildix expands throughout the Americas, the company remains committed to tailored support. “Every partner is different,” said Uslan. “Some need billing help, others need support with implementations. We offer training, pre-sales engineering, and wraparound support that's designed to meet partners where they are.” Wildix recently appointed Mike Piccolotti as Country Manager for the U.S., marking a new phase of regional investment and partner outreach. To learn more, visit wildix.com or stop by Booth 623 at Enterprise Connect.

ORLANDO – Enterprise Connect 2025 – As mobile numbers increasingly become the universal gateway for digital interaction, ensuring trust, accuracy, and identity integrity has never been more vital. In a Technology Reseller News podcast recorded live at Enterprise Connect, Lloyd Tjom, Director of Sales for North America at iconectiv, sat down with Doug Green to discuss how the company is helping carriers and enterprises battle fraud and deliver secure, trusted communications. “iconectiv is a technology company that provides information as a service to the global communications industry,” Tjom explained. “We help providers properly route traffic—voice, messaging, data—while addressing key challenges like Know Your Customer (KYC), Know Your Business (KYB), and fraud prevention.” As over 3 billion people now rely on their mobile phone numbers as their primary digital identity, mobile becomes both the portal to opportunity—and a prime target for fraud. “There are billions of phone numbers worldwide, and with that comes billions of opportunities for criminals,” said Tjom. “From spoofed banks and pharmacies to deepfaked executives, bad actors are using AI and voice cloning to launch increasingly sophisticated scams.” A chilling example cited by Tjom: in January 2024, an employee at a Hong Kong-based firm was tricked into transferring $25 million after participating in a video call with AI-generated replicas of her company's executives—including the CFO. Enter Rich Business Messaging (RBM), iconectiv's answer to restoring trust. Built on the Rich Communication Services (RCS) standard, RBM enables frictionless, secure interactions between businesses and consumers directly through a phone's native messaging app. Unlike SMS, RBM is equipped with built-in verification, brand logos, and drift detection—which helps ensure the message is coming from the legitimate sender and not a fraudster. “RBM combines a rigorous vetting process with network-level authentication. That means consumers can trust that a message is truly from their bank, airline, or pharmacy—not a criminal,” said Tjom. “When trust is broken, it damages brand equity. Studies show 71% of customers stop buying from companies that break their trust.” For consumers, the result is greater peace of mind. For businesses, RBM reduces cart abandonment, enhances customer experience (CX), and strengthens loyalty. According to Tjom, 87% of customers actively avoid brands they don't trust—making RBM not just a security measure, but a competitive advantage. From fighting AI-enhanced fraud to improving compliance and CX, iconectiv is helping reshape the mobile identity landscape for enterprises and carriers alike. To learn more, visit iconectiv.com and follow iconectiv on social media. #EnterpriseConnect2025 #iconectiv #DigitalIdentity #KYC #KYB #RBM #RCS #AI #FraudPrevention #CustomerTrust #CX #TelecomFraud

Podcast with Vincent Gianfrancesco, Channel Manager, Snom "Our job is to walk hand-in-hand with partners. We'll support you in customer meetings, train your teams, and serve as an extension of your business." – Vincent Gianfrancesco, Channel Manager, Snom March 2025 – At Enterprise Connect 2025, Vincent Gianfrancesco, Channel Manager at Snom, sat down with Doug Green, publisher of Technology Reseller News, to discuss Snom's unwavering commitment to its partners and the innovative solutions driving their success. A Partner-First Philosophy Snom, known for its precision-engineered German-designed VoIP hardware, is part of the VTech family of brands. Within this group, Snom serves as the business communications solutions arm—supporting UCaaS providers, hosted voice companies, and service providers across North America and beyond. “We believe that through the channel, we can really start to penetrate not only the global market but specifically here in the Americas,” Gianfrancesco said. Backing Partners Every Step of the Way Snom goes beyond delivering reliable hardware—it builds long-term partnerships. The company offers: U.S.-based channel managers Onsite and remote sales support Partner training and enablement Live support and zero-hassle product replacement With a three-year advanced replacement warranty and fully stocked U.S. warehouses, Snom ensures partners and their customers experience minimal downtime and maximum satisfaction. “We stock everything within our U.S. warehouses, also with our partner distributors,” Gianfrancesco emphasized. Purpose-Built Devices for Business Snom's product line includes IP phones, DECT mobility solutions, conference phones, and headsets—all tailored for reliability and real-world conditions: D7xx Series – Next Gen: Wideband HD audio, Bluetooth support, and sleek design make these IP phones ideal for SMBs and enterprise offices. Explore M500 Pro DECT Series: Built for mobility, this series supports rugged, antimicrobial handsets ideal for hospitals, auto shops, and warehouses. Explore C520 Conference Phone: Engineered for group collaboration with high-fidelity audio and wireless expansion mics. Explore Supporting Innovation and Industry Trends From supporting AI-driven solutions like Jeff Pulver's vCons to exploring new use cases in healthcare and hospitality, Snom continues to adapt its hardware for a rapidly changing UCaaS landscape. “We're trying to be nimble—integrating with disruptive technologies like AI, contact center platforms, and vCons so we can support our partners wherever the market is going,” said Gianfrancesco. Learn More Visit snomamericas.com to explore Snom's full product line, find your regional channel manager, or start a new partnership.

At a conference buzzing with AI demos and futuristic ideas, Steven Karachinsky, CEO of Ziro, brought a much-needed perspective: don't forget the basics. In our interview at Enterprise Connect, Steven emphasized that while it's exciting to talk about AI and agentic assistants, many customers are still navigating the day-to-day challenges of migrating to Microsoft Teams Phone—things like porting, device setup, 911 compliance, and managing user adoption. “Being an innovator isn't just about what's next—it's about solving what's right in front of the customer,” Steven shared. Ziro is meeting customers where they are. Whether they're just starting the migration, partway through, or fully deployed and looking to optimize, Ziro offers the tools, automation, and expert support to simplify the journey. While Teams Phone adoption is growing, millions of users still sit on legacy systems. Ziro is helping organizations bridge the gap—ensuring that those foundational steps aren't skipped in the rush toward next-gen features. This message landed with refreshing clarity: it's not about AI or fundamentals—it's about both. Learn more at goziro.com #EnterpriseConnect #MicrosoftTeams #UCaaS #DigitalTransformation #AI #TeamCollaboration #VoiceTechnology #Ziro #CloudMigration #CustomerExperience #Leadership #FutureOfWork #FundamentalsFirst

Enterprise Connect Podcast | Technology Reseller News “It's not just about seeing and hearing — it's about being seen and heard clearly.” – Brian Phillips, Head of Poly Room Solutions & Software Product Marketing, HP At Enterprise Connect 2025, HP | Poly brought a fresh focus to what many call “the last frontier” of hybrid work — the meeting room. In a conversation with Technology Reseller News publisher Doug Green, Brian Phillips shared how HP | Poly is redefining the room experience with layered AI technologies, smart camera innovations, and next-gen audio enhancements, all backed by HP's powerful compute infrastructure. Beyond Note-Taking: The AI-Infused Meeting Room From Microsoft Copilot integration to automated transcription and action-item generation, AI is rapidly changing collaboration. But for HP | Poly, that's just the beginning. Their focus is also on in-meeting clarity — ensuring every participant is seen and heard with precision, no matter where they're joining from. Smart Cameras with Real Intelligence HP | Poly has long pioneered camera intelligence with Poly Director AI, blending years of behavioral insight with real-time scene awareness. Now, they're pushing the envelope with multi-camera experiences. Their collaboration with Zoom on Zoom Intelligent Director uses multiple in-room cameras — including center-of-table views — to capture natural angles and prioritize what Phillips calls the “best face forward” experience. Noise-Free, Reverb-Free Audio On the audio front, NoiseBlock AI now includes de-reverbing to tackle the challenges of today's glass-heavy, open meeting spaces. Whether participants are in a reverb-prone boardroom or calling in from a noisy airport, Poly's technology ensures only the speaker's voice cuts through. “It's just your voice — crystal clear,” said Phillips. Actionable Insights for IT Managing thousands of devices across global offices is no small feat. That's where Poly Lens and its new Voice Score AI come in. IT admins can now remotely assess speech clarity and background noise, and receive real-time recommendations — all without stepping foot in the room. Why It Matters In a post-pandemic world where hybrid meetings are the norm, the stakes are high. “The outcome has to be better,” Phillips emphasized. HP | Poly is making sure that happens — by combining decades of room expertise with the latest in AI and device management innovation. Learn more at https://www.hp.com/us-en/poly.html , www.poly.com and hp.com.

Enterprise Connect Podcast | Technology Reseller News “AI isn't here to replace humans — it's here to make customer service smarter, faster, and more efficient.” – Jill Blankenship, CEO, Frontline Group In this special Enterprise Connect 2025 episode, Technology Reseller News publisher Doug Green sat down with Frontline Group CEO Jill Blankenship and CRO Matt Bramson to explore the company's dual mission: delivering cutting-edge customer experience technology while keeping the human touch front and center. Frontline's Edge: A Foot in Both Worlds Frontline isn't just advising businesses on CCaaS — they're living it daily through their own 350-seat contact center. This real-world expertise enables them to offer something unique: deployment strategies informed by frontline operations. That hybrid approach — combining software like NICE CXone and Zoom with agent services and consultative support — is what sets them apart. AI That Supports Agents — Not Replaces Them Rather than jumping on the “AI-first” bandwagon, Frontline brings a pragmatic view. AI is already embedded in their analytics, quality management, and workforce tools. Their focus? Using AI to empower agents, reduce repetitive calls, and improve both CSAT and agent retention. “We envision a future with AI-driven service,” said Bramson, “but customers still need human empathy.” Resilient, Responsive, Ready When a global company with nearly 10,000 agents lost its internal CX team overnight, Frontline stepped in — not in months, but in days. They deployed a full support team, onboarded agents, and stabilized operations fast. That kind of agility is made possible by deep platform expertise and decades of team experience. Built for SMB & Mid-Market Success Unlike traditional CCaaS vendors focused on large enterprises, Frontline tailors solutions for SMBs and mid-market firms in regulated industries like finance, healthcare, and government. Whether it's compliance, rapid onboarding, or integrating omnichannel AI solutions, Frontline helps these clients scale without sacrificing quality. Looking Ahead: Human-Centered AI Blankenship founded the company to solve real-world customer service challenges. Now, she's leading it into a future where AI and human agents work in tandem. With a 98% client retention rate and a reputation for fast, flexible implementations, Frontline is poised to help more businesses navigate CX transformation in the AI age. Learn more at frontline.group or connect with the team on LinkedIn. You can also meet them at Channel Partners in Las Vegas.

Enterprise Connect Podcast | Technology Reseller News “RCS will bring rich messaging to 100% of the U.S. population — and it's going to change the face of customer experience.” – Ivan Ostojic, Chief Business Officer, Infobip. Messaging is transforming — fast. At Enterprise Connect 2025, Infobip's Chief Business Officer Ivan Ostojic joined Doug Green of Technology Reseller News to share key findings from the company's latest research on global messaging trends and the rapidly accelerating adoption of RCS (Rich Communication Services) in North America. According to Infobip's data, RCS adoption increased fivefold in 2024, a leap Ostojic described as “historic” — and one with major implications for how businesses engage with customers. “North America has long lagged behind in rich messaging due to the limited adoption of WhatsApp,” said Ostojic. “But with Apple now supporting RCS and carriers onboard, we expect near-universal reach by the end of the year.” Three Trends Colliding to Reshape CX Ostojic highlighted three converging forces: A Generational Shift in Preferences – Up to 90% of Gen Z prefers messaging over voice calls for business interactions. Super Apps and Rich Channels – Messaging platforms now include app-like experiences, payment flows, and deep integrations. Agentic AI – Natural language interfaces and AI agents are enabling hyper-personalized, real-time conversations. Together, these trends position rich messaging channels as both a front-end interface for AI and a critical layer of the customer experience. Commerce, Support, and Engagement Reimagined Whether shopping, troubleshooting, or simply staying informed, Ostojic shared real-world examples of how RCS and rich messaging are redefining user journeys: A customer can request a product, receive personalized recommendations, complete a purchase, and pay — all within a single chat. Enterprises can route inquiries intelligently, escalating complex issues to live agents, all within the same channel. Healthcare and media organizations use messaging for ongoing engagement, from appointment reminders to interactive campaigns. The Reality Gap: Messaging Maturity Still Low Despite the tech's potential, Infobip's Conversational Maturity Index revealed a slower reality. Only 30% of companies are truly omnichannel, and just 10–15% use advanced conversational AI in customer-facing roles. “The technology is ready,” said Ostojic, “but most businesses are still in early phases of adoption.” A Call to Action for Enterprises and the Channel Ostojic advised organizations to be purposeful in deploying AI, starting with use cases that deliver clear ROI. He also emphasized a major opportunity for channel partners: to bring this technology to their customers, simplify integrations, and unlock new value streams. Read the full RCS adoption report at: Infobip: Fivefold Adoption of RCS in 2024 Learn more about Infobip's enterprise messaging platform at www.infobip.com