Podcasts about Avaya

"Customers don't want three different dashboards — they want one pane of glass." — Adam Derkey, Product Architect, Unimax At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Adam Derkey of Unimax to explore Sentinel, the company's cloud-native, multi-vendor CDR (Call Detail Record) and analytics tool. Sentinel, now live for nearly a year, provides a single interface for monitoring call data across Cisco, Microsoft Teams, Avaya, and other platforms — eliminating the need for disparate reporting tools. Designed from the ground up as a cloud-first solution in Microsoft Azure, Sentinel simplifies the overwhelming volume of CDR data generated by modern UC systems, offering standardized dashboards, visualizations, and actionable insights. “You don't have to understand how a Teams call record works versus a Cisco record. We normalize all of it so you can focus on what matters,” said Derkey, who led the product's design. Unlike Unimax's flagship Second Nature, which streamlines MACD (Moves, Adds, Changes, and Deletes) management, Sentinel provides deep analytics on system performance and usage. Together, the two solutions create a powerful lifecycle platform: one for UC system control, the other for operational intelligence. Key Features of Sentinel: Multi-vendor CDR normalization (Cisco, Avaya, Teams, etc.) Unified dashboards and visual analytics Rapid cloud deployment (in as little as a week) Open availability to both existing and new Unimax customers Unimax is already seeing strong demand — from both long-time customers and net-new prospects — especially among enterprises seeking simplified UC reporting and resellers who want to offer bundled visibility solutions. Sentinel is also helping channel partners open new conversations with Cisco users and decision-makers. “It's a door-opener,” said Derkey, “especially for those who want to consolidate UC analytics without adding another vendor.” To learn more, visit unimax.com.

L'epoca contemporanea è caratterizzata da un fenomeno senza precedenti nella storia umana: l'iperconnettività. Non si tratta semplicemente di un accesso diffuso a Internet, ma di uno stato di connessione costante e onnipresente che ha integrato profondamente la tecnologia in ogni aspetto della vita quotidiana, sfumando i confini tradizionali tra lavoro, tempo libero e spazio personale. Mentre la connessione esterna si intensifica, emerge un paradosso fondamentale: la potenziale disconnessione interiore. Quali sono le conseguenze di questo fenomeno sulla salute mentale? E quali strategie possiamo adottare per ritrovare un equilibrio tra vita digitale e benessere psicologico? Durante la puntata proviamo a rispondere a queste domande.Nella sezione delle notizie parliamo di come Google sta reinventando la ricerca con l'intelligenza artificiale, dell'evoluzione futura di Google Search secondo Fab Caillette di Google e infine dell'aggiornamento di IT-Wallet che ora permette di consultare i propri documenti anche offline.--Indice--00:00 - Introduzione00:56 - Google reinventa la ricerca con l'IA (Google, Matteo Gallo)01:46 - Il futuro di Google Search (Google, Davide Fasoli)03:05 - IT-Wallet è ora disponibile offline (IOApp.it, Luca Martinelli)04:46 - Gli effetti dell'iperconnettività sulla salute mentale (Matteo Gallo)15:12 - Conclusione--Testo--Leggi la trascrizione: https://www.dentrolatecnologia.it/S7E23#testo--Contatti--• www.dentrolatecnologia.it• Instagram (@dentrolatecnologia)• Telegram (@dentrolatecnologia)• YouTube (@dentrolatecnologia)• redazione@dentrolatecnologia.it--Immagini--• Foto copertina: Freepik--Brani--• Ecstasy by Rabbit Theft• Found You by Time To Talk, Avaya & RYVM

Watch on YouTube.In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC's report showing Microsoft's UC&C dominance and dissect what Avaya's new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft's vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya's next-gen platform, this is a deep dive into the trends shaping tomorrow's workplace.Key discussion points:Microsoft's Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.IDC's UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.Avaya's Infinity platform sparks debate around innovation, integration, and the brand's next chapter.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

“Gone are the days when service providers could differentiate on call minutes alone. Today, success depends on analytics, integrations, and delivering real-time value to customers.” — John Christian, Vice President of Marketing, Akixi In this special podcast presented by TR Publications and the Cloud Communications Alliance (CCA), Technology Reseller News publisher Doug Green speaks with John Christian, Vice President of Marketing at Akixi, a CCA member and a leading provider of cloud-based value-added services for service providers. Akixi helps service providers deepen customer engagement and generate new revenue through a robust suite of capabilities including advanced call analytics, CRM integration, and real-time call intelligence. The Akixi platform supports seamless provisioning across platforms like Microsoft Teams, Webex, and BroadWorks. Migration and Market Forces Christian highlights the accelerating shift away from legacy PBX platforms such as Avaya, Mitel, and CUCM—driven not only by end-of-life announcements and reduced vendor focus but also by the pull of modern cloud-based solutions. This dual push-pull dynamic is compelling more businesses to modernize their communications infrastructure. Beyond the Seat and the Minute While platforms like Microsoft Teams and Webex have captured collaboration and call control, Christian argues that native analytics capabilities often fall short. This opens an opportunity for service providers to differentiate with value-added services like real-time analytics, especially in regulated or high-demand environments such as healthcare. “Real-time visibility into call behavior is no longer a luxury—it's a competitive necessity,” Christian says, citing examples such as doctors' offices that rely on precise call management for appointment scheduling and patient response. Redefining Contact Center Needs Christian notes a shift in how contact center functionality is being consumed. Instead of investing in large, complex platforms, organizations now seek modular, scalable features such as call recording and CRM integration—without needing hundreds of agents. He explains that Akixi enables service providers to offer these components as standalone tools or bundled solutions, meeting the evolving needs of midsize and enterprise clients while maintaining a lighter implementation footprint. Competitive Landscape With the growing number of Microsoft-certified partners and Direct Routing providers, the market for Teams-based voice services has become saturated. Akixi enables service providers to stand out by layering critical customer experience tools onto their voice offerings—tools that directly support performance metrics, compliance, and operational efficiency. “We're empowering over 100 service providers to build differentiated solutions,” Christian says. “Those who succeed are the ones who go beyond the basics and meet their customers' specific expectations.” Learn More For more information, visit akixi.com or connect with John Christian on LinkedIn.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help achieve their CX/CS objectives and elevate key contact center performance metrics for the future.Our guest interviews for this IRL (in-real life) event episode included: Peter Nilsson & Aravinda Damarla (Microsoft), Erica McMannes (Instant Teams), Deon Nicholas (Forethought AI), Rishi Rana (Cyara), Abhijit Banerjee (Canada Life) & Mitch Risner (Cyara). Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of business will look like in today's world thanks to AI. In this episode, Adrian chats with the XChange 2025 guests about how they are equipping their customers & teammates with the power of AI + building flexible new solutions to scale their business into the future.   **Episode #258 Highlight Reel:**1. Cyara XChange live interviews from customer focused business leaders 2. Information exchange of ideas for CX & EX opportunities  3. Conversational AI game changing solutions 4. Improving your customer experience & building for the future 5. Examples of world-leading AI companies/solutions to keep your eyes on Click here to learn about CyaraClick here to learn about XChange 2025 EventHuge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Freshworks, Forethought AI & Ascendr) + they can learn more about our CX/CS/RevOps focused services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Sales & Marketing, Customer Experience, Customer Success, Employee Experience & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Today's episode focuses on implementing automation systems in your transportation business with Revenova's co-founder, Michael Horvath! Mike talks about the integration of AI in the industry and its practical applications, highlighting its potential to automate up to 95% of a broker's daily tasks, which allows professionals to prioritize relationship-building while competing effectively without extensive staffing, the importance of data security, the need for AI capabilities to be seamlessly-integrated within existing systems, and how AI can assist with tasks such as CRM updates and research, without replacing essential human interactions!   About Michael Horvath Michael Horvath is the COO and co-founder of Revenova. The company provides CRM-powered transportation management solutions (TMS) for freight brokers, 3PLs, carriers, and shippers. Founded in 2014, Revenova customers include a wide range of midmarket and enterprise customers, including some of the largest 3PLs in North America. He is responsible for the company's overall go-to-market and product strategy. Prior to Revenova, Michael co-founded Forseva, a company that developed the first credit and collections management application suite native to the salesforce platform, and served as CMO and EVP until the company was acquired by Equifax in 2014. He built his path to entrepreneurship through successful tenures at several high-tech companies, including NCR, Quintus Corporation, AVAYA and Cortera. Michael is a graduate of Northern Illinois University.  

We're back with another Meraki Unboxed episode where we unpack Cisco Meraki MV solutions and their role in blending physical security with IT networks. We'll chat about how cloud-managed security and AI are making workspaces safe and introduce you to the new MV53X bullet and MV84X multi-imager cameras. Plus, find out how our new Cross-Camera Tracking feature is revolutionizing surveillance without using facial recognition. And sprinkled throughout the discussion are deployment strategies, industry use cases, and the scoop on upcoming physical security events. Listen now!Products MV53X PDP MV84X Datasheet (coming April 2025)  Other Activations Build Physical Security Superpowers with Smart Bullet Cameras and Multi-Imagers Blog Meraki MV ISC West InvitationUpcoming April 10 WebinarHostTanner Yehlik, Technical Marketing Engineer, Cisco MerakiGuestsShashank Nalla is Product Manager of the Cisco Meraki smart camera portfolio, where he drives the development of cloud-managed AI-enabled smart camera solutions. With expertise in product strategy, hardware development, and cross-functional collaboration, he delivers innovative products that streamline modern physical security solutions. Prior to Meraki, Shashank worked at Osram, where he contributed to the development of advanced lighting and sensor products. His experience spans multiple industries, equipping him with a deep understanding of technology and customer needs to deliver impactful solutions.George Bentinck is Vice President of Product Management – IoT and Edge Intelligence at Cisco Meraki. He leads the strategic direction and growth of AI-enabled products, including MV smart cameras and MT smart sensors. Since joining Cisco through the 2012 Meraki acquisition, George has been instrumental in developing new product categories and expanding into new markets.      With a background in sales engineering at Avaya and Nortel, George holds a Bachelor's degree in internet engineering from the University of Exeter. He lives in San Francisco and enjoys designing sensor systems for optimizing race car performance in his spare time. 

Nell'era in cui Internet ha reso accessibili a chiunque una quantità pressoché infinita di dati e informazioni, svelare segreti, anticipare mosse di persone o intere organizzazioni, condurre investigazioni private o analisi di mercato sono diventate pratiche non solo comuni, ma facilmente realizzabili da chiunque abbia le capacità e gli strumenti adatti. Tutto questo attraverso l'Open Source Intelligence (OSINT), la disciplina che trasforma in attività di Intelligence la miriade di informazioni pubbliche che ogni giorno lasciamo online. Ma cos'è precisamente questa disciplina? Come funziona e a cosa serve? Quali sono i benefici, ma anche i pericoli che comporta? In questa puntata esploriamo il mondo dell'Intelligence nell'era dei dati aperti.Nella sezione delle notizie parliamo dell'installazione delle prime telecamere di riconoscimento facciale live permanenti nel Regno Unito, di un innovativo ponte neurale sviluppato in Cina per le lesioni spinali e del nuovo generatore di immagini di OpenAI che sostituirà DALL-E in ChatGPT.--Indice--00:00 - Introduzione01:01 - Londra installa telecamere di riconoscimento facciale (BiometricUpdate.com, Davide Fasoli)02:17 - Il ponte neurale cinese per le lesioni spinali (DDay.it, Matteo Gallo)03:44 - Il nuovo generatore di immagini di OpenAI (OpenAI.com, Luca Martinelli)05:32 - L'Open Source Intelligence nell'era digitale (Luca Martinelli)16:05 - Conclusione--Contatti--• www.dentrolatecnologia.it• Instagram (@dentrolatecnologia)• Telegram (@dentrolatecnologia)• YouTube (@dentrolatecnologia)• redazione@dentrolatecnologia.it--Brani--• Ecstasy by Rabbit Theft• Found You by Time To Talk, Avaya & RYVM

Hey CX Nation,In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business in the directions that benefit them most. They provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences.In his role as SVP & GM of Product at Avaya, Tony has spent 25 years training, testing, deploying, supporting, evangelizing, selling, and successfully launching new customer engagement solutions to markets across the globe. Tony has served in the trenches and is passionate about the humans he leads and has been focused on supporting them on their personal and professional journeys. In this episode, Tony and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Avaya think through on a daily basis to build world class customer experiences.**Episode #257 Highlight Reel:**1. Blending experience vets with new product teammates to drive innovation 2. Building a "Voice of Builder" program into your business  3. Bringing a "start-up" mentality into a big enterprise business  4. Empowering your front line staff to create amazing customer experiences  5. Boiling your product portfolio down to the golden core tools Click here to learn more about Tony LamaClick here to learn more about AvayaHuge thanks to Tony for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya's strategic pivot, the conversation gets deep into industry consolidation, AI's growing influence, and the future of unified communications.Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.Main Description:AWS Chime's Demise & UC ConsolidationIs UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?Avaya's Controversial Contact Center ExitAvaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.RingCentral's AI Play & CX EvolutionWith AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?MWC, Cavell Summit & Enterprise Connect: What to ExpectThe biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.The transition from an outdated Avaya phone system to modern cloud platformsCollaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year projectAutomating processes, improving contact center capabilities and better resident satisfactionEnabling hybrid work flexibility, improving job satisfaction and retentionThanks to AVI-SPL, this episode's sponsor, for their continued support.

In our first podcast of 2025, we welcome George Bentinck, Vice President of Product Management – IoT and Edge Intelligence at Cisco Meraki. Join us in exploring George's journey from engineer to product management, his career challenges and triumphs, and his leadership of the MV/MT product lines. Gain insights into the evolution of these technologies and get a sneak peek into what's to come at Cisco Live EMEA.HostSammy Brenner, Virtual Sales Leader, Cisco MerakiGuestGeorge Bentinck is Vice President of Product Management – IoT and Edge Intelligence at Cisco Meraki. He leads the strategic direction and growth of AI-enabled products, including MV smart cameras and MT smart sensors. Since joining Cisco through the 2012 Meraki acquisition, George has been instrumental in developing new product categories and expanding into new markets.    With a background in sales engineering at Avaya and Nortel, George holds a Bachelor's degree in Internet Engineering from the University of Exeter. He lives in San Francisco and enjoys designing sensor systems for optimizing race car performance in his spare time.Meraki Physical Security Solutions pageSmart Cameras Product page

What do all the telcos including AT&T, Lumen and Verizon have in common?  That's right, they all rely on service guides and online terms.  Not to be outdone, you'll now also find these shadow provisions in your deals with Avaya, Cisco, Nice, Palo Alto, Z-Scaler…the list goes on. In this 14-minute podcast, LB3 partners Laura McDonald and Deb Boehling join Tony Mangino to provide an update on the ever-changing world of service guides and online terms.  Listen as Laura and Deb reveal key insights on how these online publications are making their way into most ICT deals in your enterprise, what to look out for and what you can actually do about it! If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Strategic Sourcing webpages. Follow us on LinkedIn:  LB3 & TC2

In this special episode of No Brainer, we are sharing four interviews Geoff Livingston conducted with brand experts at the recent GovAI Summit. Our speakers join us from Adobe, Abt Global, Zoom and Avaya, and discuss the state of federal, state and local adoption of AI technologies. Conversations include the adoption of image, video, and text generative AI, ethical AI to serve citizens, taxpayers and other consumers of digital government services, how improved generative AI is continuing to improve video meeting experiences, and state and local AI adoption. Join Geoff on the media stage with our experts. 01:46 Jeffrey Young, Solution Consulting Manager and Steve Lewis, Digital Media Solutions Consultant at Adobe on creative-specific generative AI. 18:30 Nora Connor, Director of Data Science, Abt Global discusses the ethical adoption of AI to serve citizens. 34:17 Josh Stanley, AI Sales Strategy, Zoom joined Geoff in a conversation about Zoom's AI Companion and its impacts. 39:38 Jennifer Bond, Vice President of U.S. SLED, Avaya offered insights into the state and local side of public sector AI adoption. Interested parties can learn more about the GovAI Summit at https://www.govaisummit.com/. Learn more about events company Modev https://www.modev.com/ and see more of its AI video content on YouTube here https://www.youtube.com/@Modev/videos Learn more about your ad choices. Visit megaphone.fm/adchoices

This podcast will explore how CallCabinet can help enterprises optimize their Avaya environments through advanced compliant recording and analytics solutions. We will discuss navigating the challenges of managing legacy systems, and how CallCabinet's platform and data migration capabilities offer a future-proof solution. We'll address the critical importance of compliant call recording in today's regulatory landscape, emphasizing the need to protect sensitive data. Furthermore, we'll explore how CallCabinet supports diverse communication environments, including cross-UC platform setups and hybrid deployments (cloud, prem, hybrid), talk about the role of AI and explore the future trends in communication technology, enabling businesses to stay ahead of the curve. About CallCabinet CallCabinet is the premier cross-platform SaaS provider for end-to-end compliant call recording, AI-driven conversation analytics, call QA, and custom business intelligence reporting. Serving calling, conferencing, and contact centers for all industries, CallCabinet continuously evolves, offering the latest call recording and analytics technology via a single pane of glass UI. Visit www.callcabinet.com.

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including: Latest announcements from Microsoft Ignite Avaya's latest round of layoffs Zoom drops 'video' from its brand Wildix CEO, Steve Osler, on Return to Work trend  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal Analyst, Moor Insights & StrategyZeus Kerravala, Principal Analyst, ZK Research Blair Pleasant, President, COMMFusionThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Are you struggling to figure out how to scale your franchise business while maintaining its core mission? Many entrepreneurs face the challenge of expanding without sacrificing the quality and purpose that drive their business. In an interview with Ford Saeks, Jeff Gartner, co-founder and CEO of Hudson Valley Swim, shared his journey through the world of franchise business growth, offering insights into how he transformed a simple swim lesson into a thriving franchise operation. Jeff's story began with a personal need—ensuring his children received high-quality swim lessons—and quickly grew into something much larger. From his backyard in the Northeast, Jeff recognized a gap in the market, where the available swim instruction lacked the quality he experienced privately. This realization sparked the foundation of Hudson Valley Swim, a business that has grown from a single operation to a franchise model with eight corporate locations and six franchise locations. Jeff's focus was never just on growth for the sake of expansion but rather on building a brand that prioritized safety and skill development in swim education. In a business built around saving lives, Jeff explains how maintaining the core mission was essential as the franchise expanded. His commitment to making sure that every location upheld the same standard of excellence that the original swim school had is a vital element in the brand's success. For Jeff, franchise business growth wasn't simply about opening more doors; it was about ensuring that every franchisee bought into the mission of reducing the risk of drowning through effective swim education. It's this mission-driven focus that sets Hudson Valley Swim apart in a competitive industry, and it's what potential franchisees must fully embrace to join the network. Scaling a franchise, however, is not without its challenges. Jeff reveals that building a foundation rooted in strong systems and processes was key to creating a replicable and scalable model. With decades of experience, he built a turnkey operation, making it easier for franchisees to start strong. From insurance to payroll, Jeff's approach was to have every system ready to go so new franchisees could focus on building their business, rather than getting bogged down in the logistics. This approach allowed his franchise to grow quickly and efficiently while maintaining the high standards of the original brand. Jeff also emphasized the importance of local community engagement in achieving long-term franchise business growth. While digital marketing plays a role, connecting directly with families through local events and partnerships has proven to be a critical component of the brand's success. By tapping into schools, sponsoring local sports teams, and attending community events, Hudson Valley Swim builds trust with parents, positioning itself as more than just a swim school but a vital part of the community. Technology, too, plays an important role in Jeff's model. His background in tech allowed him to streamline operations through automation, making tasks like registration and scheduling more efficient. Yet, as both he and Ford discuss, technology alone is not enough. Personal engagement and connection remain at the heart of the brand's identity, and Jeff has been careful to ensure that while technology improves the efficiency of operations, it doesn't replace the human touch that defines the customer experience. For many entrepreneurs, the idea of scaling a business can seem daunting. Jeff's approach to franchise business growth offers a roadmap for how to do so with purpose. It's not just about adding more locations but about ensuring that each new franchise is set up for success from the start. By fostering a strong sense of community, prioritizing customer relationships, and leveraging technology in thoughtful ways, Hudson Valley Swim has managed to grow without losing sight of its original mission. For business owners looking to scale, Jeff's experience serves as a powerful example of how to combine operational excellence with a deep commitment to the values that drive the business. By putting systems in place and finding franchisees who truly align with the mission, Hudson Valley Swim continues to thrive as it expands across new markets. Watch the full interview on YouTube. Don't miss out on future episodes of Fordify LIVE! Join us every Wednesday at 11 AM Central on your favorite social platforms, and tune in to The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Jeff Gartner Jeff Gartner is a franchisor, technologist, entrepreneur, and inventor, best known as the co-founder of Hudson Valley Swim, a premium swim lesson program launched in 2003 with a mission to save lives through high-quality swim education. In 2022, alongside his wife Joan, Jeff expanded the business into a franchise, which has since been recognized as an "emerging franchise to watch" by numerous associations and publications. Jeff's background in technology is vast and impressive, having been named a "Top 50 Innovator" in Avaya company history for his portfolio of 19 patents, which cover advancements in conference productivity, internet telephony, and email system architectures. A pioneer in the eBusiness world, Jeff was responsible for building the world's first smartphone, the first online e-commerce storefront, and the first B2B eMarketplace. His extensive experience also includes leading technological strategies for major companies like Baker & Taylor and Computer Associates. After retiring from the technology industry, Jeff shifted his focus entirely to expanding his swim school business and empowering entrepreneurs nationwide through his franchise model. His commitment to both innovation and mission-driven business continues to inspire and create new opportunities for others. Learn more about Hudson Valley Swim at hudsonvalleyswimfranchise.com About Ford Saeks Ford Saeks is a Business Growth Accelerator with over 20 years of experience, driving over a billion dollars in sales worldwide for companies ranging from start-ups to Fortune 500s. As the President and CEO of Prime Concepts Group, Inc., Ford is known for helping businesses attract loyal customers, expand brand visibility, and ignite innovation. A true entrepreneurial force, Ford has founded more than ten companies, authored five books, earned three U.S. patents, and received numerous industry accolades for his contributions. Ford's expertise also extends into AI prompt engineering, where he trains AI to generate engaging content that drives real results. Recently, he showcased his groundbreaking knowledge at the Unleash AI for Business Summit, highlighting how ChatGPT is transforming marketing, sales, operations, and customer experiences. Learn more about Ford Saeks at ProfitRichResults.com and watch his TV show at Fordify.tv.

When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience.In this week's episode, host Ruth Zive sits down with Natalie Romano, Global Sales Leader at Avaya. With over 20 years of expertise in the contact center world, Natalie offers a 360° view into how AI is reshaping customer connections for some of the world's best-loved brands. Tune in for her insights on how AI is driving innovation in customer service, as well as the essential balance between pushing boundaries and acting responsibly.Join us as we discuss:Natalie's POV developed working on all sides of the contact center, from implementation to selling to enablementHer formula for success and why it works: great Customer Experience (CX) + great Employee Experience (EX) = Business Growth (BG)Effective strategies for integrating AI into contact centers today

On this week's show Patrick Gray and Adam Boileau discuss the week's cybersecurity news, including: SEC fines tech firms for downplaying the Solarwinds hacks Anonymous Sudan still looks and quacks like a Russian duck Apple proposes max 10 day TLS certificate life Oopsie! Microsoft loses a bunch of cloud logs Veeam and Fortinet are bad and should feel bad North Koreans are good (at hacking) And much, much more. This week's episode is sponsored by Proofpoint. Chief Strategy Officer Ryan Kalember joins to talk about their work keeping up with prolific threat actor SocGholish. This episode is also available on Youtube. Show notes Four cyber companies fined for SolarWinds disclosure failures U.S. charges Sudanese men with running powerful cyberattack-for-hire gang Hacker Charged With Seeking to Kill Using Cyberattacks on Hospitals | WIRED Risky Biz News: Anonymous Sudan's Russia Links Are (Still) Obvious Microsoft confirms partial loss of security log data on multiple platforms | Cybersecurity Dive Risky Biz News: Apple wants to reduce the lifespan of TLS certificates to 10 days Encrypted Chat App ‘Session' Leaves Australia After Visit From Police Crypto platform Radiant Capital says $50 million in digital coins stolen following account compromises North Korean hackers use newly discovered Linux malware to raid ATMs - Ars Technica Brazil Arrests ‘USDoD,' Hacker in FBI Infragard Breach – Krebs on Security Here's how SIM swap in alleged bitcoin pump-and-dump scheme worked - Ars Technica Critical Veeam CVE actively exploited in ransomware attacks | Cybersecurity Dive FortiGate admins report active exploitation 0-day. Vendor isn't talking. - Ars Technica Hackers reportedly impersonate cyber firm ESET to target organizations in Israel The latest in North Korea's fake IT worker scheme: Extorting the employers

22nd Oct: Blockchain DXB Podcast

Brandi Hardman of Avaya and Jay Robison of 911inform join this episode of The Collaboration Space. They share insights on the benefits of cloud calling and contact center platforms and the importance of incorporating an emergency preparedness solution into those platforms.During this podcast, we discuss:- An intro to cloud calling and contact center platforms- Key criteria for selecting a platform- The importance of embedded platform security and crisis management solutions- Avaya's unique crisis management capabilities- How AVI-SPL and Avaya can help move your voice tech to the cloudExplore Avaya solutions:https://avispl.com/avaya/Get AV and unified communications news delivered to your inbox.Follow AVI-SPL: Linkedin Twitter YouTube

Hablamos con Juan Pablo Gómez, Consultor corporativo para Latinoamerica de Avaya. Avaya es una empresa líder mundial en soluciones de comunicaciones unificadas y experiencia del cliente.Hablamos de su experiencia en Colombia, la implementación de la IA y cómo está Colombia en el uso de esta tecnología

Además en este episodio hablamos sobre las Naidí: niñas y mujeres indígenas y afro de Medellín que quieren hacer una revolución tecnológica, entrevista con Avaya la tecnología empresarial.

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panelists discuss a variety of hot topics in the UCaaS space, including:Microsoft hits 3 million Teams premium users Avaya's latest layoffs and new CEO Crowdstrike outage and UC resiliency Our panel features the following UC experts:Jon Arnold, Principal Analyst, J Arnold & Associates Irwin Lazar, President, Metrigy Craig Durr, Principal Analyst, Collab Collective Evan Kirstel, Social Media Strategist, BCStrategies Zeus Kerravala, Principal Analyst, ZK Research Maribel Lopez, Principal Analyst, Lopez Research Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDCThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

Welcome to this week's episode of the PEBCAK Podcast!  We've got four amazing stories this week so sit back, relax, and keep being awesome!  Be sure to stick around for our Dad Joke of the Week. (DJOW) Follow us on Instagram @pebcakpodcast   Former Avaya employee gets 4 years in prison for pirating licenses https://www.bleepingcomputer.com/news/legal/former-avaya-employee-gets-4-years-for-88m-license-piracy-scheme/ https://www.rd.com/article/mcdonalds-coke/    Russia wants their cybercriminals back https://www.wsj.com/world/russia/evan-gershkovich-free-cde745b3  https://therecord.media/us-reportedly-preparing-to-release-russian-hackers-prisoner-swap  https://cyberscoop.com/jailed-cybercriminals-returned-to-russia-in-historic-prisoner-swap/   Knowbe4 unknowingly hires North Korean spy https://www.bleepingcomputer.com/news/security/knowbe4-mistakenly-hires-north-korean-hacker-faces-infostealer-attack/  https://blog.knowbe4.com/north-korean-fake-it-worker-faq    FIN7 markets EDR killer https://www.bleepingcomputer.com/news/security/notorious-fin7-hackers-sell-edr-killer-to-other-threat-actors/    Southwest ends open seating https://people.com/southwest-airlines-announces-seats-will-now-be-assigned-on-flights-8683516    Dad Joke of the Week (DJOW)   Please share this podcast with someone you know!  It helps us grow the podcast and we really appreciate it!   Find the hosts on LinkedIn: Chris - https://www.linkedin.com/in/chlouie/ Brian - https://www.linkedin.com/in/briandeitch-sase/ Glenn - https://www.linkedin.com/in/glennmedina/ Jamie - https://www.linkedin.com/in/jamie-harris-30b46819/

CallCabinet and Avaya:  CallCabinet is an all-in-one solution for Avaya and cross-UC platform environments, Podcast, "We normalize their data to allow them to get real insight into what that data is." “We make sure that not only can we record the data effectively, but the way we deal with it, the way we store it is all up to industry and surpassing industry standards,” Ryan Kahan, CEO of CallCabinet. “The customers that are out there using Avaya are our customers. The number of contact centers that are using Avaya is still sky high and really has a large base. And I think it's just been ignored and underestimated for a long time, and we're hoping to change that. We see a lot of our customers who may be using some of the newer technologies for their day-to-day communication.” In this podcast, we catch up with CallCabinet's Avaya story. CallCabinet supports a multi-platform environment as well as multiple deployment types (cloud, prem, hybrid), which is what many Avaya customers are working with. CallCabinet can also help with legacy and proprietary data migration - whether this is needed to future-proof their cross-platform organization or because they are moving away from only using Avaya. With CallCabinet, transitions are seamless, and recording data is compliant and safe. CallCabinet integrates seamlessly with both Avaya AURA and Avaya IP Office. “We're able to give them real insights into what's happening in their contact centers and in their data.” “We normalize their data to allow them to get real insight into what that data is. And if they want to hand it off to somewhere, it's obviously in a standardized format that, you know, across the platforms. But also that we're able to give them real insights into what's happening in their contact centers and in their data.” CallCabinet tackles the compliance challenge, and then provides insights, in real time, to the data that's being generated. The idea is not only stay on the right side of the regulatory regimes, but to be able to utilize the data as well. The company also keeps contact centers in compliance according to the laws of the various nations, which for many big entperise Avaya users, is a realistic scenario. “It's not unusual for customers to be using Avaya in the contact center, Bloomberg turrets in their trading desks, uh you know teams for their you know day-to-day communication uh slack for you know for other communication and what we do is we bring all of that together so we record all of the various environments we take that data we normalize it we store it based on where the customers' needs are for compliance or regular regulatory purposes so we may have one customer who's got a contact center in the UK and they want those calls stored in you know in in the UK, but they need to store their Teams conversations in Europe or in South Africa or in the US. And we have that all with one single pane of glass view. Ultimately, the customer logs into one place, they know that all of their calls are recorded and stored where they need to be, but they can search through everything and all of their data through one portal, one location… We normalize their data to allow them to get real insight into what that data is. And if they want to hand it off to somewhere, it's in a standardized format across the platforms.” CallCabinet's all-in-one compliant recording and analytics solutions deploy quickly and seamlessly. Avaya is often a long-standing legacy platform that organizations rely heavily on, where multiple tools or UC platforms have been added on to. About CallCabinet CallCabinet is the premier cross-platform SaaS provider for end-to-end compliant call recording, AI-driven conversation analytics, call QA, and custom business intelligence reporting. Serving calling, conferencing, and contact centers for all industries, CallCabinet continuously evolves, offering the latest call recording and analytics technology via a single pane of glass UI.

Episode SummaryIn this episode, Joshua Hoffman discusses strategies to align sales and marketing teams for better business outcomes. He emphasizes focusing on partnership and shared metrics, using data throughout the sales process, involving marketing in forecasting and pipeline discussions, and creating a culture of cross-team collaboration. Hoffman also highlights the importance of leveraging customer success teams for stronger partnerships. About the guest Josh is currently a partner at CH Consulting after spending the last three decades in global leadership roles at Dell, Avaya, Palo Alto Networks, Datto, and Netrix Global. CH Consulting is a team of experts with relevant expertise in Sales, Marketing, Transformation, Strategy, Growth, Operational Excellence, Legal, and more. Connect with Joshua Hoffman Key takeaways- Focus on the partnership between sales and marketing, not finger-pointing- Establish shared metrics and common language across teams- Use data and analytics throughout the entire sales process- Involve marketing in forecasting meetings and pipeline discussions- Create a culture of collaboration and mutual support- Leverage customer success teams to build stronger partnerships- Break down silos to drive better business outcomes Quotes"This is supposed to be a partnership. When sales and marketing get at odds, which happens in a lot of organizations, there has to be a way to bring people back to square." -Joshua Hoffman Recommended Resource Books-The One Minute Manager -Atomic Habits -Everybody Writes ⁠Connect with Joshua Hoffman⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ |⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website

Unlock the secrets to transforming your sales approach and fostering a winning organizational culture with my latest guest, Joshua Hoffman from CH Consulting, on Sales Lead Dog. Our conversation is a treasure trove of insights, drawing from Joshua's extensive experience in sales consulting to pinpoint the vital elements that contribute to a thriving business environment. We dissect the importance of inclusivity, how to align with your company's vision, and the power of a relentless focus on outcomes, ensuring that this episode is more than just a discussion—it's a blueprint for personal and professional growth in the competitive world of sales. As your host Christopher Smith, I share my own metamorphosis from a budding salesperson to a veteran sales leader, complete with the hard-earned wisdom from my 14-year journey at Dell. My personal narrative not only highlights the significance of humility and coaching but also the strategic impact of empathy and effective communication. Our in-depth analysis offers a fresh perspective on leading with compassion, fostering a team spirit that emphasizes collaborative learning, and ensuring that every member contributes to the collective success. This episode serves as a masterclass for both up-and-coming and seasoned sales professionals who aim to elevate their leadership skills. Strap in for an exploration of strategic planning, the nuanced use of CRM systems, and the art of understanding your customers through the Bant strategy. We dissect the creation of strategic plans that prioritize solutions with tangible ROI, emphasize the need for comprehensive analytics, and the careful implementation of technology to support your goals. With Joshua's expert insights and my reflections on the transformational role of CRM systems, this episode is your guide to developing strategies that not only enhance sales success but also cultivate continuous improvement and alignment within your team. Don't forget to subscribe to Sales Lead Dog for more episodes that promise to keep you at the forefront of the sales industry. Joshua is a visionary and outcome focused global sales executive with expertise in strategy and operations and a track record of exceeding targets while rapidly scaling and building high performance teams.  He is an agile executive that delivers change, growth, and operational efficacy while delivering innovative thinking in GTM, RTM, demand-generation, and customer-facing sales programs. He synthesizes complex problems, developing creative solutions that consistently exceed short-term targets while driving long-term success.  He is a trusted team member, board member, and advisor with excellence in developing, mentoring, and guiding cross-functional teams. Josh's career includes leading multiple domestic and global business units at Dell, significant global executive experiences with Avaya, Palo Alto Networks and Poly, leading the Americas business at Datto, Chief Revenue Officer at Netrix Global and now as a partner at CH Consulting.    Quotes: "An absolutely ruthless focus on outcomes is what separates a good sales team from a great one." "Culture is the bedrock of a thriving sales environment; it's about creating a space where people are aligned with the mission and see beyond just a job." "Inclusivity and diversity in a sales team are not just buzzwords; they are vital elements that drive innovation and problem-solving."   Links: Joshua's LinkedIn - https://www.linkedin.com/in/joshuaphoffman/ Get this episode and all other episodes of Sales Lead Dog at https://empellorcrm.com/salesleaddog/ 

“Whether it be an old trunk or an analog line from our old days to all of the latest integrations, whether via Zoom, Cisco, Teams, just to mention a few, it's one recording platform, one pane of glass view of all of that data consolidated in one place, meeting all of the customers' global needs as far as, you know, compliance is concerned or data sovereignty and having everything in one place,” says Ryan Kahan, CEO at CallCabinet. “One place to manage security, one place to view your calls, playback your calls.” In this podcast, Ryan updates us on how CallCabinet has been bringing that level of management unity, visibility, security and control to the real world of the enterprise where hundreds of sites can be distributed across many different platforms and processes, installed or initiated over different eras by different management teams. “We have customers that are recording everything from Bloomberg turrets to Avaya contact centers to, you know, to Cisco, to Teams, and they record all of that stuff, but there's one place for their compliance data. They log in, they can see exactly what calls were recorded across all the platforms.” We discuss important measures taken to make sure that data and process are compliant with today's more vigorous regulatory environment, and how CallCabinet approaches maintaining the highest possible security. Visit www.callcabinet.com

Слава Турышев — старший научный сотрудник и руководитель программы Лаборатории реактивного движения НАСА Калифорнийского технологического института. С момента прихода в Лабораторию реактивного движения в 1993 году он работал над многочисленными космическими миссиями и проектами, включая «Пионер-10» и «Вояджер-1», «Кассини», «Галилео», «Новые горизонты», «Кьюриосити», MSL и другие. Его основные области исследований включают релятивистскую астрофизику и гравитацию, космологию и экзопланеты. Он является экспертом в области высокоточной навигации, лазерной локации, оптической метрологии, дистанционного зондирования, а также систем, архитектуры и проектирования миссий. Слава — страстный руководитель космической отрасли и признанный технологический лидер с большим опытом работы в области стратегического планирования, маркетинга и управления. В качестве главного исследователя он руководил разработкой ряда крупных проектов, финансируемых НАСА и ЕКА, работая с большими международными группами ученых и инженеров. На протяжении многих лет он разрабатывал и управлял программами и проектами на сумму более 820 миллионов долларов. Слава имеет степень доктора астрофизики Московского государственного университета имени Ломоносова (Россия), а также степень MBA Школы менеджмента Андерсона Калифорнийского университета в Лос-Анджелесе. На различных должностях он консультировал компании из списка Fortune 500 по важным решениям по финансированию в области технологий, управления рисками, операционной деятельности и корпоративного развития, работая, в частности, с Avaya, AMD, Amgen, Ball Aerospace, Corning, Cisco, Disney, Wellpoint, а недавно и с SpaceX, Blue Origin и Virgin Galactic и другими. Он является членом Исполнительного комитета Группы анализа программы фундаментальной физики НАСА (FunPAG). Слава опубликовал более 220 научных и обзорных статей (индекс Хирша 34), более 165 технических отчетов и 2 книги. Он является членом Международной академии астронавтики (IAA). Dr. Slava Turyshev is a senior scientist and program manager at the NASA's Jet Propulsion Laboratory, California Institute of Technology. Since joining JPL in 1993, he worked on numerous space missions and projects, including Pioneer 10 and 11, Voyager 1, Cassini, Galileo, New Horizons, Curiosity, MSL, and others. His primary research areas include relativistic astrophysics and gravitation, cosmology, and exoplanets. He is an expert in high-precision navigation, laser ranging, optical metrology, remote sensing as well as in the systems, architecture, and mission designs. Dr. Turyshev is a passionate space executive and recognised technology leader with a strong background in strategic planning, marketing, and management. As a principal investigator, he led the development of a number of major projects funded by NASA and ESA, working with large international teams of scientists and engineers. Over the years, he developed and managed programs and projects valued over $820M. Slava holds DSc and PhD degrees in astrophysics from the Lomonosov Moscow State University, Russia, and an MBA from UCLA's Anderson School of Management. In various capacities, he had advised Fortune 500 companies on major funding decisions in the areas of technology, risk management, operations, and corporate development, working in particular with Avaya, AMD, Amgen, Ball Aerospace, Corning, Cisco, Disney, Wellpoint, and recently with SpaceX, Blue Origin, and Virgin Galactic among others. He is a member of the Executive Committee of NASA Fundamental Physics Program Analysis Group (FunPAG). Dr. Turyshev has published over 220 research and review papers (h-index 34), over 165 technical reports, and 2 books. He is a member of the International Academy of Astronautics (IAA). FIND SLAVA ON SOCIAL MEDIA Facebook | LinkedIn

There are entire communities set up to fight fraud that use synthetic IDs as well as scammer gangs that are advancing their creative ways to use these documents. This is changing regularly as biometric authentication advances continue.  Today's guest is Stuart Wells. Stuart is the CTO of Jumio and is responsible for all aspects of Jumio's innovation, machine learning, and engineering. He is an industry veteran with more than 30 years of tech experience. He was previously the Chief Product and Technology Officer at FICO, and held executive positions at Avaya and Sun Microsystems. Show Notes: [1:18] - Stuart shares his background and what he does at Jumio as the Chief Technology Officer. [3:20] - The science behind document protection is literally decades old. [5:06] - Stuart describes the process of verifying a document at Jumio. [5:57] - What are the practical uses of synthetic IDs? [7:39] - There are large volumes of both fraudulent and honest individuals creating and using synthetic IDs. [9:25] - A lot of businesses are seeking verification from places like Jumio to protect themselves and their reputation. [11:49] - Biometrics as a tool to use against fraudsters has grown globally. [13:54] - Biometrics are very useful, but there are challenges. [15:31] - Stuart shares a recent story about a fake video interaction that cost the victim millions of dollars. [17:37] - At this point in the technology's development, there are some signs of deep fakes that we can spot. [19:03] - How can this negatively impact an individual? [20:18] - Listen to your inner voice and check with another source before sending money. [22:52] - You don't have to be a programmer to use these tools. The creators have made them easy to use and people are using them to do harm. [25:46] - The early versions of deep fake technology had a lot of easy-to-see abnormalities, but they are getting tougher to spot. [27:26] - Although these negative impacts are concerning, there is some excitement about the positive uses of these advances. [32:07] - What direction is verification headed when it comes to biometrics? [33:54] - Documents have anatomy and security measures in place. [36:43] - Most security systems are layered. [40:00] - This landscape is continuously changing. Thanks for joining us on Easy Prey. Be sure to subscribe to our podcast on iTunes and leave a nice review.  Links and Resources: Podcast Web Page Facebook Page whatismyipaddress.com Easy Prey on Instagram Easy Prey on Twitter Easy Prey on LinkedIn Easy Prey on YouTube Easy Prey on Pinterest Jumio Website

Empowering Customer Interactions and Employee Engagement  Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is customer experience being transformed using AI?  What are the evolving communication channels and customer support preferences in today's digital landscape?  What impact does AI have on job roles in the customer service industry?  How can businesses use AI to allow human agents to focus on more complex and empathetic customer interactions?  What role does AI play in balancing human and AI-driven customer support?  Top Takeaways:    The customer experience market is expected to be worth almost 50 billion by the end of this decade. In the Internet economy, companies are struggling to differentiate themselves the old-fashioned way through price and availability. Now, you can compare products and pricing from companies worldwide. How can a brand differentiate themselves from its competition? The quality of the experience they provide.     Businesses thrive when they prioritize creating a positive customer experience. A company's success is directly tied to its ability to make customers feel valued.      Leaders must recognize the need to invest in AI not merely as a trendy innovation but as a crucial tool for enhancing customer relationships, improving employee productivity, and boosting engagement.    The impact of AI on customer service has generated concerns about potential job displacement. When the ATM was introduced, people said it would make human bank tellers obsolete. However, most banks still have tellers today. AI is not set to eliminate jobs but rather transform them. AI in customer service aims to automate routine tasks, empowering human agents to dedicate their attention to more complex and empathetic interactions.    The future of customer support includes a blend of human and AI-driven solutions. While many customers still prefer phone support, a significant number are leaning towards digital and self-service options. Brands must leverage AI to meet customers' preferences and enhance their experience without losing the ever important human touch that creates an emotional connection with customers.    Plus, Shep and Alan talk about how companies can embrace innovation without disruption. Tune in!  Quote:   “A pleasant employee experience delivers a pleasant customer experience. The marriage of the two drives a better business outcome. AI solutions are important for optimizing the employee experience, which in turn drives the employee experience.”    About:     Alan Masarek is the President and Chief Executive Officer at Avaya. He has over 30 years of experience in software and cloud-based businesses, technology innovation, enterprise communications, and the cultivation of a dynamic, talent-driven organizational culture.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Enterprising Insights, The Futurum Group's Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of the Zendesk and Avaya Analyst Days, focusing on new product enhancements around AI, corporate strategy, and automation. He then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.  

Rob Scott from UC Today speaks with Alan Masarek, CEO of Avaya, at Enterprise Connect 2024 for an exclusive interview on the future of enterprise communication and collaboration.Amidst the vibrant atmosphere of one of the industry's most anticipated events, they dive deep into Avaya and Zoom's new strategic partnership aimed at delivering unparalleled collaboration experiences. Discover how Avaya is integrating Zoom's AI-powered collaboration platform, Zoom Workplace, into its comprehensive Communication and Collaboration Suite. This bold move is designed to help enterprises around the globe reimagine teamwork and innovate without disruption. Learn about Avaya's strategy to align its Unified Communication portfolio with this vision, ensuring customers can enjoy exceptional employee experiences regardless of whether they're operating on-prem, in private cloud, or public cloud environments.Moreover, Alan Masarek sheds light on the enhanced Avaya Experience Platform™, revealing how it aligns with the company's "Innovation Without Disruption" strategy to propel customer and employee experiences, thereby driving business growth. This interview is a must-watch for industry professionals seeking to understand how these technological advancements will redefine the landscape of enterprise communication and collaboration.Don't miss out on the insights from this pivotal conversation that not only highlights the synergy between Avaya and Zoom but also illustrates how these leaders are paving the way for a future where collaboration knows no bounds.

Michael Horvath and Joe Lynch discuss the CRM-powered TMS. Michael is the CMO and co-founder of Revenova, the industry's exclusive provider of CRM-powered transportation management systems (TMS) for freight brokers, 3PL/4PLs, carriers and shippers. About Michael Horvath Michael Horvath is the CMO and Co-founder of Revenova. The company provides CRM-powered transportation management solutions (TMS) for freight brokers, 3PLs, carriers and shippers.  Founded in 2014,  Revenova customers include a wide range of midmarket and enterprise customers including some of the largest 3PLs in North America.  He is responsible for the company's overall go-to-market and product strategy.  Prior to Revenova, Michael co-founded Forseva, a company that developed the first credit and collections management application suite native to the salesforce platform, and served as CMO and EVP until the company was acquired by Equifax in 2014.  He built his path to entrepreneurship through successful tenures at several high-tech companies including NCR, Quintus Corporation, AVAYA and Cortera. Michael is a graduate of Northern Illinois University. About Revenova Revenova is the industry's exclusive provider of CRM-powered transportation management systems (TMS) for freight brokers, 3PL/4PLs, carriers and shippers.  Deployed on Salesforce.com, a cloud platform and ecosystem trusted by more than 150,000 customers globally and recognized for its security, reliability and performance, RevenovaTMS combines multimodal freight quoting, planning, booking, dispatching, routing, tracking and settlement features with market leading customer relationship management (CRM), digital engagement, AI and analytics functionality.  Aligning TMS with CRM functionality on a common platform empowers customers to increase sales velocity, improve customer and carrier service delivery, increase margins while lowering operational costs. Key Takeaways: The CRM-Powered TMS Revenova is the logistics industry's exclusive provider of CRM-powered transportation management systems (TMS) for freight brokers, 3PL/4PLs, carriers, and shippers. Serving the industry since 2014, Revenova caters to businesses of all sizes, partnering with leading North American 3PLs. Deployed on Salesforce.com, a cloud platform and ecosystem trusted by more than 150,000 customers globally and recognized for its security, reliability, and performance, RevenovaTMS combines multimodal freight quoting, planning, booking, dispatching, routing, tracking and settlement features with market leading customer relationship management (CRM), digital engagement, AI and analytics functionality. Revenova offers a cloud-based transportation management system (TMS) built on the Salesforce platform. The Revenova TMS is designed to be customizable and integrate with other applications, which improves efficiency and reduces costs. As part of the largest application ecosystem in the industry, customers can download and deploy plug-and-play apps and add-ons and focus more on innovation versus integration – see all the apps at www.appexchange.com Aligning TMS with CRM functionality on a common platform empowers Revenova customers to increase sales velocity, improve customer and carrier service delivery, increase margins while lowering operational costs. Learn More About The CRM-Powered TMS Michael Horvath | Linkedin Revenova | Linkedin Revenova Thought leadership piece | Revenova LaneIQ Network feature press release | Revenova 7.11 press release | Revenova How Revenova is making the TMS more secure Demo of the mass upload feature The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Ivo Allen is a distinguished figure in the technology sector, particularly within government, county, and municipality communications and networking. With over 27 years of experience, he founded Hunter Technologies in 2001, which has since become the leading government communications contractor in New Jersey, specializing in Avaya and Extreme networks. His commitment to innovation and excellence has enabled Hunter Technologies to serve over 130 municipalities, counties, and police organizations, ensuring robust and reliable communication solutions. As a visionary, Ivo also contributes his expertise to the Industry Council for Emergency Response Technology (iCERT), influencing the future of emergency response technologies. 911inform, founded by Ivo Allen in 2018, is a revolutionary platform born out of the urgent need for improved emergency response systems. The idea was sparked by the tragic realization that many victims of shootings and other emergencies suffer due to delayed first-responder intervention, largely caused by a lack of situational awareness and direct communication. 911inform addresses these challenges by providing first responders with critical information and communication tools, ensuring a faster, more informed response to emergencies. This innovative solution reflects Ivo's dedication to leveraging technology for public safety, making a tangible difference in the efficiency and effectiveness of emergency services. Meet 911 Inform: https://inform.911inform.com/ Watch the Full Interview: https://youtu.be/I8INSsiaSeY Unlock career success with "Riderflex Guide 2.0: Mastering Job Interviews." Over 30 years of recruitment expertise. Strategies for new graduates, seasoned professionals. Master virtual interviews,  and challenging questions. Get your copy today at: https://tinyurl.com/Mastering-Job-Interviews Listen to real stories from successful business leaders, CEOs, and entrepreneurs on the Riderflex podcast hosted by CEO Steve Urban. The Riderflex Podcast: https://www.youtube.com/channel/UC5NDLaxEqkMsnlYrc5ntAPw Trust Riderflex, a premier headhunter and employment agency based in Colorado, to recruit top talent for your team. Visit https://riderflex.com/ to learn more about our executive recruiting services. Podcast Sponsor: Kura Home Services, Air Duct Cleaning & Home Maintenance. For All your Home Maintenance needs!  https://www.kurahome.com/kura-home-services-colorado/ #IvoAllen #TechInnovator #PublicSafetyChampion #911inform #EmergencyResponseInnovation #PublicSafetyTech #riderflexpodcast #careeradvice #entrepreneur #ColoradoRecruitingFirm #recruiting #Colorado #National  #TalentAcquisition #Employment #JobTips #ResumeTips --- Support this podcast: https://podcasters.spotify.com/pod/show/riderflex/support

TADHack is the largest global hackathon focused on programmable communications since 2014. The event has helped tens of thousands of developers and innovators use programmable communications (UCaaS, CPaaS, CCaaS, AI, vCon, IVR, Telecom API, etc.) to solve real-world problems). TadHack will take place in the weekend before Enterprise Connect 2024, and the winners (there's a $3K prize) will be announced on Tuesday at a scheduled event at EC24, at the Gaylord in Orlando. The hackathon will take place at the nearby Valencia College West Campus, in person and online. In this special Cloud Communications Alliance and TR Podcast, Alan Quayle Founder TADHack, TADSummit and Thomas Howe, of Strolid, discuss why everyone should consider participating: “Innovation is not the sole domain of developers, everyone can innovate,” says Quayle. Thomas Howe, of Strolid, discusses their creation, vCon, being standardized by the IETF, a PDF for conversations. Strolid is a sponsor. They created. It's going to be important for all communications companies in our industry. What may be interesting for your audience is at TADHack we have 2 categories of entries: Showcases and Hacks. Explained here in the rules: https://tadhack.com/2024/hackathon-rules/. Hacks are what developers create. A Showcase could be an idea about how a UCaaS, CCaaS, Conferencing, or good old telco could use vCon. Strolid wants to see application ideas, and Showcases get free publicity at TADHack, and in the EC24 session. A showcase is simply a short video about the idea, with perhaps a couple of slides. We've had Showcase submitted since the first TADHack in 2014. Innovation is not the sole domain of developers, everyone can innovate. TADHack enables developers (hack) and innovators (showcase) to share ideas on using the TADHack sponsors' technologies (STROLID with vCon). A showcase is simply a short presentation of an idea about how you can use the sponsors' technologies in your business. Previous TADHack sponsors include: Cisco, RingCentral, Jambonz, Avaya, Telnyx, Subspace, Simwood, Sagoma, NTT, Flowtoute, Matrix, Tropo, Temasys, Ericsson, Vidyo, Telestax, Symbol.ai, Stacuity, Huawei, Oracle, Ubuntu, Google, Nexmo, and more. https://tadhack.com

The Murders in the Rue Morgue Recorded live at the Enoch Pratt Free Library in Baltimore's Mount Vernon, The National Edgar Allan Poe Theatre presents Poe's “The Murders in the Rue Morgue,” streaming on WYPR just in time for the author's 215th  birthday. “The Murders in the Rue Morgue” introduced readers everywhere to C. Auguste Dupin, Poe's brilliant French detective. The story created the detective genre and was the inspiration for Arthur Conan Doyle's Sherlock Holmes. Adapted for radio by Caroline Bennett and directed by Alex Zavistovich, this live recording features both live and recorded sound effects, with original music and sound design by James D Watson. With  the voices of  Adam R Adkins, David Hanauer, Jimi Kinstle, Melanie Kurstin, Jennifer Restak, and Alex Zavistovich. The Murders in the Rue Morgue was made possible by the Enoch Pratt Free Library, RavenBeer, DC Dogs, the law offices of Faegre Drinker, the technology company Avaya, LINK Strategic Partners and the Baltimore Office of Promotion and The Arts.See omnystudio.com/listener for privacy information.

Phantom Electric Ghost Interviews: Reina Bach: Executive & Lifestyle Coach What is joy and how is it different than happiness? Biography Reina brings over 30 years of experience both as a leader and as a leadership development consultant, executive coach and facilitator. She has worked in the private sector across many industries in the US, Asia, the UK.  A few of her clients include: Oracle, CH2M Hill, Merck, Avaya, Ball Corporation, Boeing, and Salomon Brothers. She has experience in the public sector, having worked with most cabinet-level federal agencies. Reina has a master's degree in Industrial and Organizational Psychology from the University of Colorado, Undergrad Degree in Industrial Engineering. As a leadership coach, Reina completed certification training through Georgetown University and The Center for Creative Leadership. She is a Professional Certified Coach through the International Coach Federation. Reina often uses EVOX, a biofeedback tool, to help clients more quickly remove beliefs and paradigms that keep them from living a joyful life. For fun, Reina is a certified French chef and wine sommelier, glass and jewelry artist, and creator of both “Joy in a Box” self-care kit for women. She's super passsionate about helping people find and live their best and most joyful life! Link: https://reinabach.com/ Donate to support PEG free artist interviews: PayPalMe link Any contribution is appreciated: https://www.paypal.com/paypalme/PhantomElectric?locale.x=en_US Support PEG by checking out our Sponsors: Download and use Newsly for free now from www.newsly.me or from the link in the description, and use promo code “GHOST” and receive a 1-month free premium subscription. The best tool for getting podcast guests:  Podmatch.com https://podmatch.com/signup/phantomelectricghost Subscribe to our Instagram for exclusive content: https://www.instagram.com/expansive_sound_experiments/ Donate to support PEG free artist interviews: Subscribe to our YouTube  https://youtube.com/@phantomelectricghost PEG uses StreamYard.com for our live podcasts https://streamyard.com/pal/c/6290085463457792 Get $10.00 Credit for using StreamYard.com when you sign up with our link RSS https://anchor.fm/s/3b31908/podcast/rss --- Send in a voice message: https://podcasters.spotify.com/pod/show/phantom-electric/message

Kellie is responsible for developing and executing the Televerde marketing strategy and brand image. Previously, Kellie spent 14 years at Avaya, where she served as global head of Employee Engagement and an executive communications partner to the CMO, head of HR, and General Counsel. Before Avaya, Kellie held marketing and communications roles at Prudential Financial and PSEG Energy Technologies. With a communications career spanning over two decades, Kellie has honed a keen sense of ambiguity, contradiction, and subtlety. She's a staunch grammar aficionado with a penchant for the red pen—a trait celebrated by her colleagues but often lamented by her closest friends and family. Kellie gives back to her community by volunteering for the Televerde Foundation and Farm Sanctuary in Watkins Glen, New York. Outside of work, Kellie cherishes moments with her husband Matt and their three children. Connect with Kellie: https://televerde.com/   https://www.linkedin.com/in/kellie-walenciak-99682a28/

We sit down with Tim Sherwood from Avaya, a trailblazer in the field of customer experience (CX) and digital transformation. Join us as we explore the depths of leadership and the strategies that are reshaping the world of CX today.This conversation is filled with nuggets of wisdom that will challenge you to rethink your approach to business and leadership.In This Episode, You Will Learn:How to establish and nurture impactful connections within your professional and personal life.Strategies to lead and inspire change within your organization.The critical role of customer experience in the longevity and success of a business.Tim Sherwood's unique perspective on what it takes to be a transformative leader in today's digital landscape.Noteworthy Quotes:"Creating connections is key. If you want to be successful... it's all about taking the time to create those connections.""Leadership is about influencing and connecting across all levels of an organization."Why Listen: Whether you're a CX professional, a senior manager, or a C-suite executive, this episode is packed with insights that can redefine your approach to customer experience and leadership. Tim Sherwood's advice is not just thought-provoking—it's actionable.Follow Us: If you're passionate about driving transformation, leadership, and exceptional customer experience, make sure to follow the CX Goalkeeper Podcast. We bring you conversations with the brightest minds in the industry to keep you at the top of your game.Subscribe & Share: Loved this episode? Subscribe to our podcast for more interviews like this and leave us a review! Your feedback helps us make each episode even better. Share this episode with your network to spread the wisdom and keep the conversation going.Connect with Us:https://www.cxgoalkeeper.com/podcast#CXGoalkeeper #TimSherwood #CustomerExperience #Leadership #DigitalTransformation #BusinessStrategy #Podcasting

In this episode of AVANT Technology Insights, we are talking about everything that is involved when moving from voice to cloud. Senior Analyst of AVANT Analytics Brent Wilford is joined by industry expert and Senior Director of Solutions marketing from Avaya, Mike Kutch! Together, they discuss moving your PBX, understanding the needs of your entire organization to ensure they'll be met before you make the decision, and properly introducing artificial intelligence and other modern features into your contact center so you can keep and maintain a great customer experience. It's time to listen in and learn - let's go!

How to Hire, Grow, & Exit Your Business with Chris YoungerWelcome back to another episode of Generation Wealth! I am joined by my guest, Chris Younger, the co-founder and managing director of Class VI Partners, a company that helps entrepreneurs achieve their goals through strategic planning, business optimization, and transaction execution.Chris is a former Harvard lawy practitioner who became a successful entrepreneur and leader. He has over 20 years of experience in executive management, marketing, sales, law, and mergers and acquisitions. He co-founded and led Expanets, the nation's largest provider of converged communications solutions, and sold it to Avaya for $600 million.This is a must-listen episode for anyone who wants to learn from a seasoned and successful entrepreneur who has a wealth of knowledge and experience to share. You will get inspired by Chris's story, motivated by his insights, and equipped with his advice to take your business to the next level.Hit that share button and don't forget to subscribe and leave a review. I'll see you on the next one!Remember: You are capable of achieving anything you set your mind to. So go out there and make it happen!In This Episode, We Talk About:00:00 Intro00:38 - From Harvard law to Business05:00 - Setting up a successful exit10:33 - Hiring process17:17 - Most Common Mistakes Entrepreneurs make22:39 - Achieving More with Less25:25 Making tough decisions to narrow focus30:03 Why having opposition is a good thing33:46 Diversifying your company38:05 Business models that have high returns39:45 KPI's entrepreneurs should start with42:34 The final burning question45:44 Chris' WebsiteConnect With Me:FacebookInstagramLinkedInTwitterTikTokYouTubeSubscribe To The Podcast Here:Apple PodcastsSpotifyYouTubeGet My Online Course Here: https://www.candyvalentino.com/Apply For My Founders Mentorship Group To Get Personalized Guidance To Unlock Your Next Level of Profit, Wealth, Freedom Here: https://foundersorganization.com/Order My #1 Bestselling Book “WEALTH HABITS” Here: https://wealthhabitsbook.com/Connect With CHRIS YOUNGER Here:WEBSITE: https://www.classvipartners.com/LinkedIn: https://www.linkedin.com/in/chris-younger/

Investing in Customer Experience and Employee Engagement Shep Hyken interviews Alan Masarek, CEO and Board Director of Avaya. He discusses prioritizing customer satisfaction and creating a positive workplace culture. Top Takeaways:  Being a destination workplace requires deliberately building a culture that attracts talented individuals. Organizations should strive to create an environment where employees are proud to work, find meaning in their careers, and have growth opportunities.  In today's job market, loyalty to a single company is less common. Employees often see their first job as a stepping stone to their next employment opportunity. Companies need to create a work environment that employees never want to leave and would want to recommend to others. Providing innovation without disrupting existing systems is a strategic approach for companies with large installations. The gradual integration of new channels and capabilities can help customers evolve and expand in the journey they have chosen. Creating a clear and transparent roadmap is key to building trust with customers and employees. Companies can foster stronger relationships and restore confidence in their offerings by demonstrating reliability and actively involving customers in the decision-making process. This can be achieved through open communication, sharing long-term plans, and consistently delivering on commitments. Balancing financial results with customer and employee objectives is essential for long-term success. Companies should prioritize customer delight and creating value for shareholders. Organizations can create a clear roadmap for success by aligning these objectives and holding themselves accountable for achieving results. Plus, Shep and Alan talk about Avaya's North Star and how it can be applied to businesses of any size, in any industry. Tune in! Quote: "The megatrend in business today is towards CX. Brands have to differentiate themselves based on customer experience.” About:  Alan Masarek, CEO and Board Director of Avaya. He is the former CEO of Vonage. and brings over 30 years of software and cloud-based business experience. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Ashley and Erin regroup to discuss how the series has affected them. Andrea shares listener emails with Ashley and Avaya.  If you would like to reach out to the Betrayal Team, email us at betrayalpod@gmail.com.   To report a case of child sexual exploitation, call The National Center for Missing and Exploited Children's CyberTipline at 1-800-THE-LOST  If you or someone you know is worried about their sexual thoughts and feelings towards children, reach out to stopitnow.orgSee omnystudio.com/listener for privacy information.

Janice Burg-Levi is a former Business & Marketing Executive with a diverse background in financial services, global telecommunications, media, and technology.She has spent her career leading business strategy and marketing at companies such as AT&T, Avaya, Unisys, Accenture, and KPMG, and now is the owner and CEO of Intracoastal Marketing and Strategy Group, LLC.She is also the host of a national podcast called It's Great Business.In today's episode of Smashing the Plateau, you will learn how a career-leading business strategy and marketing for global companies empower the success of a new CEO in her own business.Janice and I discuss:Her career, relationships, and community [02:39]How community led to Janice's podcast [08:28]What caused Janice to start her own business [11:18]The hidden cost of not having a marketing plan [15:16]Business transformation you can achieve with effective marketing [17:31]Learn more about Janice at https://intracoastalmarketingstrategy.com and get in touch with Janice at janice@intracoastalmarketingstrategy.com.Thank you to Our Sponsor:The Smashing the Plateau Community

Mo Afshar is the Co-Founder and CEO of Pipe17 - Bringing the power of modern enterprise software to the e-commerce marketplace. Previously, he was CEO of Spoken Communications which was acquired by Avaya and served in various positions at Oracle. Over his fourteen years at Oracle, he built and managed multi-billion-dollar businesses. Mo is an advisor to several venture and private equity firms. He was educated in the UK and attended Cambridge University for his Ph.D. in Computer Science. See omny.fm/listener for privacy information.

Join us in this insightful episode as we welcome Anshul Kaushik, VP Sales of cybersecurity vendor Axio and a distinguished software sales leader, to delve into his strategies for driving sales, effective management, and exceptional leadership in hypergrowth companies. Discover the key elements that differentiate successful sales leaders from the rest, explore the invaluable lessons sports management can teach about leadership, and gain insights into avoiding common pitfalls that hinder sales leaders. Key Takeaways: Sales Leadership Insights: Uncover the reasons behind the failure of most salespeople as sales leaders and discover the essential elements that contribute to successful sales leadership. The Three Key Elements: Gain a deep understanding of the crucial components that make up effective sales leadership and how they can be applied to drive growth. Leadership Lessons from Sports Management: Learn valuable leadership lessons from the world of sports management and understand their relevance in the business realm. Avoiding Failure in Sales Leadership: Explore the common reasons why sales leaders often fail and gain practical tips to ensure success within your own leadership team. THIS WEEK'S GUEST Anshul Kaushik, VP Sales Americas at cybersecurity vendor Axio, brings over 15 years of experience in serving customers across industries such as Telco, Finance, and Oil and Gas. With an extensive background in technology and a track record working with global leaders like HP, IBM, Avaya, and Symantec, as well as hypergrowth vendors like Thycotic and Riscosity, Anshul shares his wealth of knowledge and expertise in this compelling discussion. Connect with Anshul on LinkedIn Find out more about Axio on their website. YOUR HOST Simon Lader is the host of The Conference Room, Co-Founder of global executive search firm Salisi Human Capital, and podcast growth consultancy Viva Podcasts. Since 1997, Simon has helped cybersecurity vendors to build highly effective teams, and since 2022 he has helped people make money from podcasting. Get to know more about Simon at: Website: https://simonlader.com/ Make Money from Podcasting: https://www.vivapodcasts.com/podcastpowerups Twitter: https://twitter.com/simonlader LinkedIn: https://www.linkedin.com/in/headhuntersimonlader The Conference Room is available on Spotify, Apple Podcasts, Amazon Music, iHeartRadio nd everywhere else you listen to podcasts! #SalesLeadership #HypergrowthStrategies #ManagementTips #LeadershipLessons #SalesSuccess #BusinessGrowth #TechnologySales #CybersecurityIndustry #SalesManagement #LeadershipSkills #BusinessInsights #SalesTips #TeamManagement #SalesLeadershipSuccess #ProfessionalDevelopment

Jason learns his sentence.  Avaya reveals the struggles she faced at home after Jason was arrested. Ashley, at her most vulnerable, faces Avaya to express her regrets. Then, experts explain how child sexual abuse material has become ubiquitous.   If you would like to reach out to the Betrayal Team email us at betrayalpod@gmail.com.   To report a case of child sexual exploitation, call The National Center for Missing and Exploited Children's CyberTipline at 1-800-THE-LOST  If you or someone you know is worried about their sexual thoughts and feelings towards children reach out to stopitnow.org  In the UK reach out to stopitnow.org.uk See omnystudio.com/listener for privacy information.