Podcast appearances and mentions of walker information

We have Saari Gardner joining us today, who is currently the Vice President of Advisory and Managed Services at Walker Information, a company that helps organizations leverage XM capabilities to deliver amazing experiences and achieve differentiation in the marketplace. We talk about navigating the idea of the Age of the Individual, which was a real fun, kind of pre-session that we've been going back and forth on. Her background and role and Walker 0:53The Age of the Individual 3:24Organizations are still sitting in the age of the customer 5:58Navigating values and avoiding offense 11:20Listening 13:17Helping CX leaders adjust 17:49“A Boycott's really an extreme expression of being a detractor of a brand, and so again thinking about a person's values. They color everything that they do, all of the decisions that they make and it impacts who they're gonna spend their money with, and I think in the great resignation we've really seen it also dictates who they're gonna work for.” 6:40

Helene is joined by renowned dental surgeon, KOL, injection trainer and anatomy guru Dr. Lee Walker for a special episode and interview. Dr. Walker speaks on topics such as the time before hyaluronidase, how to become a "safe as possible" injector, anatomy, aspiration and which cannula gauges that are safest. He also answers questions on injection treatments in the periorbital region and last but not least what kind of skin care products he uses and advocates.

Steve welcomes Kitty Radcliff, vice president at Walker Information, to discuss some of the more notable differences between various industries including health, financial services, and technology.

It's a spooky edition of the CX Leader Podcast as Steve welcomes back Pat Gibbons, SVP and principal of Walker Information, to listen to scary stories of customer experience failures and discuss how they could have been avoided.

Continuing with our May guest interview series, on this week's 2X Podcast episode I had the chance to interview good friend of mine, Steve Walker. He's the President of Walker Information and an icon in 'customer experience' research. Steve shares the importance of your customer's experience with your company and gives you insight and some tips on how you can begin to improve it. Steve also has his own podcast you should try out, The CX Leader Podcast, available on iTunes.  ►Where to follow and listen to Bill:   Facebook: https://www.facebook.com/billcaskeyfan Private Facebook Group, Going Pro Twitter: https://twitter.com/billcaskey Website: http://www.billcaskey.com LinkedIn: https://www.linkedin.com/in/billcaskey Podcast: https://itunes.apple.com/us/podcast/ Book: Same Game New Rules: https://samegamenewrules.com EmailIt: Book on emails that get action: https://emailitsellersguide.com Mastermind Group: The 2X Group | https://the2xgroup.com  Schedule A Call With Bill To Talk Team Training: 20-Minute Phone Call   ---- Thank you for listening to this podcast—Please Share it.

Host Steve Walker invites guest Jennifer Batley, a senior vice president at Walker Information, to discuss collaboration as a part of our on-going series on the 10 traits of effective CX leaders.

In the third of the series "10 Traits of Effective CX Leaders," Steve welcomes guest Kristina Kittle, a consultant at Walker Information, to help explain the importance of communication skills as a trait for effective CX leaders.

In the second of this 10-episode series, Steve welcomes back guest Melissa Meier, a certified customer experience professional and vice president of Walker Information, to discuss the importance of being knowledgeable in your field as a CX leader.

This episode begins a 10-part series where host Steve Walker invites guests to highlight the ten traits of an effective CX leader. Lauri Jones, a certified customer experience professional and vice president of Walker Information, discusses the trait of being passionate.

Steve and guest Troy Powell, Ph.D. and vice president of statistical solutions at Walker Information, discuss the importance of speed in your customer experience efforts.

Steve and guest Melissa Meier, a certified customer experience professional and vice president at Walker Information, continue the discussion of the recently published report "Customers 2020: A Progress Report" by describing about how companies can make it easy for their customers to do business.

Steve discusses the importance of personalization from the recently released Walker research, "Customers 2020: A Progress Report" with guest Brad Harmon, a certified customer experience professional and vice-president of consulting services for Walker Information.

We get access to a high level researcher this week that will shed light on your customers' value. Noah Grayson, Walker Information, sat down with Bill and relayed stories of what some of the largest companies in the US are learning about customer value and how to deliver it.E-mail Noah at ngrayson@walkerinfo.com

In Bryan Neale’s absence this week, I enlisted Phil Bounsall of Walker Information to talk about the issue of client loyalty. As sales professionals, a loyal client is a referring client. And since most of us count on referrals to grow our business, keeping your eye on loyalty is a MUST DO. Phil has excellent insight and tips on how to improve client loyalty.