Podcast appearances and mentions of Steve Walker

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Best podcasts about Steve Walker

Latest podcast episodes about Steve Walker

Think Out Loud
Gresham Water Operations Manager on changing the city's water source

Think Out Loud

Play Episode Listen Later Aug 24, 2026 16:48


Last spring, the city of Gresham changed its primary water source from the Bull Run Watershed to groundwater by expanding its current groundwater system. Before the switch, groundwater was primarily used as a backup resource during summer months. The choice to separate from Portland’s water systems stems from Portland’s 2017 decision to build a new water filtration plant after the Oregon Health Authority ordered the city to treat its drinking water for the parasite cryptosporidium.   But the change has been noticeable to some Gresham residents. Groundwater is harder than the water from the Bull Run Watershed due to higher mineral content, and the treatment method changed along with the source, which has left some Gresham residents tasting or smelling the shift.   We’ll speak with Steve Walker, Gresham's water operations manager, for more information on the switch and what Gresham residents can expect.

Woodmark Church Sermons
How to Live Long and Love It | Guest Speaker: Steve Walker

Woodmark Church Sermons

Play Episode Listen Later Aug 23, 2026 33:18


Teaching Text: Psalm 71Preached by Steve Walker

The Criminal Connection Podcast
FROM GANGSTERS TO SAVING LIVES | Chris Lambrianou & Steve Walker

The Criminal Connection Podcast

Play Episode Listen Later Aug 14, 2026 136:54


Chris Lambrianou and Steve Walker have lived through the darkest sides of crime but today, they are using those experiences to help save lives.Thank you to our sponsors Zapply, Not only athletes trust it. So do thousands of everyday men - https://tryzapply.com/terrystoneBig thank you to our Sponsors, Bradburys Group | SMARTeye – Rapid Deployment Crime - https://bradburysgroup.com/smarteye-rapid-deployment-detection/Chris addresses his family's infamous connection to the Krays and explains why the real story isn't quite what the public has been led to believe. Steve also opens up about his heartbreaking childhood, the path that led him into criminality and the battles he faced along the way.Now reformed, Chris and Steve have come together with a new purpose: encouraging young people to put down the knives and helping those struggling to overcome addiction.This is a powerful and honest conversation about crime, trauma, redemption and proving that it is never too late to change your life.Subscribe for more incredible stories from The Terry Stone Connection. Hosted on Acast. See acast.com/privacy for more information.

Generations Radio
Artificial Intelligence - Useful Tool, or the End of Human Wisdom?

Generations Radio

Play Episode Listen Later May 28, 2026 42:48


Artificial Intelligence is here, and it doesn't seem to be going away. Kevin sits down with Pastors Peter Allison and Steve Walker to discuss the potential benefits of AI, the biggests risks, and the certainty that the world has abandoned the fear of God as the beginning of wisdom.

Haimspiel.de
Stimmen 21. Spieltag 25/26 Schwenningen

Haimspiel.de

Play Episode Listen Later Nov 24, 2025 7:44


Die Pressekonferenz mit Steve Walker und Kari Jalonen, sowie das Interview mit Tanner KeroZu finden in unserem ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spielbericht auf der Homepage

interview stimmen homepage spieltag steve walker spielbericht schwenningen die pressekonferenz
Eye on the Ball
Hour 2- October 23, Steve Walker

Eye on the Ball

Play Episode Listen Later Oct 24, 2025 51:25 Transcription Available


Highlands Community Church
Psalm 23: Green Pastures (Steve Walker)

Highlands Community Church

Play Episode Listen Later Jun 29, 2025 37:18


Psalm 23: Green Pastures (Steve Walker) by Highlands Community Church

Highlands Community Church
I Shall Not Want: Psalm 23 (Steve Walker)

Highlands Community Church

Play Episode Listen Later Jun 23, 2025 31:03


I Shall Not Want: Psalm 23 (Steve Walker) by Highlands Community Church

psalm 23 steve walker highlands community church
The Business Influencer
Money With A Mission: Rethinking Business Finance | The Business Influencer Podcast

The Business Influencer

Play Episode Listen Later Jun 11, 2025 59:15


Welcome to The Business Influencer Podcast where we interview and explore the success stories of entrepreneurs, business leaders, senior policymakers and get insights from thought leaders around the issues of the day.In this episode, we're joined by two influential voices in alternative finance: Steve Deakin, CEO of BCRS Business Loans, and Steve Walker, Chief Executive of ART Business Loans. Together, they explore the evolving landscape of responsible lending, the power of purpose-driven finance, and how they're supporting SMEs to drive regional growth.Credits:Host - Ninder Johal DLExecutive Producer - Narinder K. Johal© Nachural PublishingOur websites: The Business Influencer Magazine: https://thebusinessinfluencer.co.uk/Nachural: https://nachural.co.uk/Subscribe for more podcasts!

Trade Show Talk Podcast
Ep. 62 On Air At Legislative Action Day 2025

Trade Show Talk Podcast

Play Episode Listen Later Jun 6, 2025 60:18


Advocating for the Trade Show Industry: Highlights from Legislative Action Day   In this episode of Trade Show Talk, hosted by Danica Tormohlen, trade show industry leaders share their experiences from the Exhibitions & Conferences Alliance's Legislative Action Day 2025 in Washington, DC.   The event saw record attendance with 170 industry leaders from 30 states advocating for key issues such as taxes, talent, and tariffs. The podcast features insights and firsthand accounts from 10 key participants who met with over 130 elected officials to emphasize the economic impact of the trade show industry, which contributes $426 billion annually and supports 2.6 million jobs.   Guests discuss the importance of advocacy, share personal stories of their interactions with lawmakers, and highlight the critical need for policies that support workforce development and reduce tariff-related uncertainties.   The episode underscores the ongoing commitment required to ensure the industry's growth and competitiveness.   00:00 Introduction to Trade Show Talk Podcast 00:26 Special Event: Legislative Action Day Overview 01:04 Key Issues: Taxes, Talent, and Tariffs 01:20 Firsthand Accounts from Industry Leaders 02:22 Interview with Tommy Goodwin, Executive VP, Exhibitions & Conferences Alliance 10:38 Interview with Hervé Sedky, President & CEO of Emerald Holding Inc., and Chair of ECA 17:57 Interview with Jeff Quade, President, GES Exhibitions - North America 24:05 Interview with Sarin Bachmann, Senior Vice President, Jewelry Portfolio, RX 28:26 Interviw with Steve Walker, Executive Director, City Wide Sales at MGM Resorts International 34:12 Interview with Martha Donato, Founder & President, MAD Event Management LLC and UFI North America Regional Director 39:43 Interview with Larry Grossenbacher, President, General Contracting Division, CSI Worldwide 44:35 Interview with Nicole Bowman, VP, Marketing & Communications, International Association of Exhibitions & Events (IAEE) 49:57 Interview with Dan Liberatore, President & CEO, Purpose1 54:30 Interview with Marc Ghafoori, Founder, Alpha Tooth  58:53 Conclusion and Advocacy Call to Action

Sermons
Reflections on a Mother's Influence

Sermons

Play Episode Listen Later May 11, 2025


McKnight Crossings Church Elders, Don Fitzgerald, Steve Walker, Brad Stevens, & Dave Weiler, bring us selections on how their Mothers impacted and helped each of these Elders grow their faith and shape their lives. The elders encourage us to all see the leadership and example of a God centered mother, challenging us to share extra appreciation today and remember our mother-figure's consistent influence daily.

Being Reborn with Vanessa
Living in Integrity w. Steve Walker

Being Reborn with Vanessa

Play Episode Listen Later Feb 24, 2025 43:54


In this episode of Being Reborn, Vanessa and Steve Walker chat about: Living life in integrity and what that meansTaking small steps towards your purpose How to get clarity on your purposeSteve Walker is a certified transformational life coach and meditation teacher with 30+ years of experience in personal development, mindfulness, diplomacy, activism, and education. As the founder of Integrity and Joy LLC and host of the Integrity and Joy podcast, he combines mindfulness, self-reflection, and practical strategies to help you live with greater purpose, joy, and empowerment.To connect with Steve, head to:https://www.instagram.com/integrityandjoy/WebsiteTo connect with Vanessa, head to:https://www.instagram.com/healingw.ness/www.healingwness.compatreon.com/healingwness AFFILIATIONS:InnerSense Hair Carehttp://shrsl.com/2kxlc-1jzx-lysqLiving Silica: Discount Code VANESSA15836https://livingsilica.com/?ref=qhwqdvmsThanks for tuning in! Subscribe today! Support the showhttps://donate.stripe.com/5kAg2j3iecMW0TK4gi

BetweenTheBeachesPodcast
182. Rooted In The Old Florida Values of Relationships And Resilience; with Steve Walker of W&W Supply Company of Florida

BetweenTheBeachesPodcast

Play Episode Listen Later Dec 18, 2024 63:10


The Walker family were some of the earliest pioneers into the Lower Kissimmee River Valley and generations later they remain a foundational fixture in the Okeechobee community serving the needs of livestock producers in the area and across the state while also giving back to students via their support of youth programs like the Okeechobee Youth Livestock Show. In this week's episode, we sit down with Steve Walker to talk about the family's heritage in Florida and learn the backstory of how W&W Supply of Florida and the Emory Walker Company were built through his dad's resilience coupled with his ability to forge strong and lasting relationships with people. These traits lie at the heart of the Florida so many of us know and love. It's am engaging conversation you're sure to enjoy.

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

It's a great time to be a CX leader and we here at Walker have had a fun time producing this podcast. But after over 330 episodes speaking with fantastic people from across the globe, covering topics to help you get the most from customer experience, it's time to put away the microphones. This is the last episode of The CX Leader Podcast, at least for now. And the reason is not complicated: we here at Walker have shifted our marketing strategy and are devoting resources to other activities. All the great content we've produced from the podcast will still be available at cxleaderpodcast.com, and you can always rely on Walker as the authoritative source for customer experience and experience management. Host Chris Higgins welcomes former hosts Troy Powell, Sara Walker, Pat Gibbons, and Steve Walker for a look back on their favorite guests, topics, and what CX leaders should look forward to in 2025.  Find a transcript for this episode on our show note page: https://cxleaderpodcast.com/all-good-things/ Listen to more episodes at https://cxleaderpocast.com/ Learn more about Walker at https://walkerinfo.com/

In The Past: Garage Rock Podcast
Train Kept A-Rollin

In The Past: Garage Rock Podcast

Play Episode Listen Later Nov 1, 2024 139:11


This week, we manage to talk about 7 songs in just over 2 hours - appropriately, all are versions of "Train Kept a Rollin'"! The original is by Tiny Bradshaw, a 1951 jump blues number that contains a rock n roll instro break that clearly caught the ears of  the next crew, namely Johnny Burnette & The Rock n Roll Trio. They take Tiny B's joyous number and inject it with some wild hillfolk hiccupin' and hollerin'.' The train somehow made it to England by 1965, and Screamin' Lord Sutch (with Ritchie Blackmore) left the station at a fevered pace, but later that same year, The Yardbirds caught up. Keith Relf and the boys even did a follow-up rendition for the movie Blow Up which they titled "Stroll On," but the lyrics are super stoopid! We close off the episode with two garage versions that take passengers to places far off the usual route - dig The Rogues (these ones from Buffalo) and Steve Walker and The Bold and their hyperspeeds! Real gone!!!Screamin' Lord SutchThe Yardbirds (TKAR and "Stroll On")The RoguesSteve Walker and the Bold

Sermons
You Can Count on It (Part 2)

Sermons

Play Episode Listen Later Sep 8, 2024


McKnight Crossings Church Elders Bret Blackford and Steve Walker bring us a sermon looking into the changes that our congregation has found itself responding to recently, and change that is ahead. They go on to lay out some thoughts about those changes, how God works through unexpected change, and encourage us to look forward with hope and faith as we navigate the months ahead.

The Eventful Entrepreneur with Dodge Woodall
#241. Psycho on the Run, Straight Jackets & Saving Addicts - Steve Walker

The Eventful Entrepreneur with Dodge Woodall

Play Episode Listen Later Jul 3, 2024 79:40


Steve Walker also known as Psycho Steve is an ex-criminal and Chris Lambrianou's best mate.Steve talks through guns, drugs, police chases and straight jackets.Over the past 30 years, Steve's incredible work has helped thousands of recovering drug addicts at his incredible 'Ley Community'.This is the Eventful Life of Mr Steve WalkerYouTube: Dodge WoodallVIP Club: DodgeWoodallInstagram: @Dodge.WoodallWebsite: DodgeWoodall.comTikTok: @DodgeWoodall Hosted on Acast. See acast.com/privacy for more information.

saving acast psycho addicts steve walker straight jackets psycho steve
Faith Community Bible Church
Hope for Exiles Overview

Faith Community Bible Church

Play Episode Listen Later Feb 11, 2024 44:01


Steve Walker

The Street Photography Show
Steve Walker - Liverpool, England February 2, 2024 Episode 10

The Street Photography Show

Play Episode Listen Later Feb 4, 2024 33:02


Steve Walker was born and raised in the north-east of England but has lived in Liverpool in the north-west for more than a decade, where he works as a journalist, photographer and semi-full-time grandfather. He studied photography at college in the 1980s, using black and white film, then started shooting street photography in his fifties. Steve's work centers around people, either candidly or in abstract, aiming to capture dynamic but everyday scenes to portray the art in the ordinary lives of ordinary people. He is often asked to shoot events and venues professionally by clients who ask him to replicate the same look and feel as his street photographs and has seen his work feature in a number of niche street photography publications. To see more of Steve's work, visit his Instagram account by clicking on the link below. Instagram: Steve W (@esskayphoto) • Instagram photos and videos Twitter: (1) Steve W (@esskayphoto) / X (twitter.com) Website: EssKay Photo - Freelance Photographer in Liverpool Vero: EssKayphoto If you like what you hear, please take a moment to follow and highly rate the show so that I may continue to bring you more content or a regular basis. New episodes are released on Fridays. We would like to thank our sponsors for this episode, Due North Leather Goods Co. makers of the finest hand-crafted camera straps! You can see their work at... ⁠⁠⁠⁠Leather Camera Straps Shop | Buy Handmade Camera Straps – Due North Leather Goods⁠⁠⁠⁠ Please make sure to visit The Street Photography Show Instagram account where you can stay further engaged and check out the IG bio. for all links including The Film Photography Facebook Group. ⁠⁠⁠⁠The Street Photography Show (@thestreetphotographyshow) • Instagram photos and videos⁠⁠⁠⁠ Thanks so much! And remember, keep walking and keep clicking!

england liverpool steve walker liverpool england steve w
CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Producer's Note: This episode originally dropped on February 14, 2023. Steve Walker interviewed Justin Zalewski on how CX professionals can take an ordinary journey mapping process and do more than just find problems and build empathy - instead, Justin describes how to turn your journey mapping process up to "11". Please note that some details and situations described in the episode may not necessarily be the same as when it originally was released. Most CX pros are familiar with customer journey mapping – the process that identifies the path customers take when interacting with your company. We've done a few episodes on it already and you can check those out on cxleaderpodcast.com. But what if we did a little more than just pinpoint problems and build empathy for our customers? What if we included the customer in the process and they help design improved experiences? In other words, we turn the journey mapping process up to eleven! Host Steve Walker welcomes Justin Zalewski for a discussion on service design. Listen to more podcasts at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

You've heard us promote the US Customer Experience Awards several times on this program. If you're not familiar with them, we recommend you check them out at usacxa.com. In this episode, host Steve Walker had the privilege of welcoming a CX leader that helped earn their company the Overall Winner of the 2023 Customer Experience Awards, in addition to winning gold and silver awards in several other categories. Steve welcomes Riccardo Porta, the Global Director for CX at Dow, the materials and science company, for a discussion on their program and a look into the Advanced Manufacturing CX Consortium (AMCX). Learn more about Dow at https://www.dow.com/ Learn more about the Advanced Manufacturing CX Consortium at https://corporate.dow.com/en-us/seek-together/cx-benchmarking-for-b2b.html  Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

The Joe Beaver Show
The Joe Beaver Show 9-13 Former NBA Executive John Spolstra, MLB Umpire Dale Scott, Former NBA Referee Terry Durham, Former Portland State Coach Jack Dunn, OSAA Communications Director Steve Walker, Former Beaver Andy McClouskey, Ron Callan

The Joe Beaver Show

Play Episode Listen Later Sep 13, 2023 117:21


Maine Environment: Frontline Voices
What Makes the Land for Maine's Future Program So Successful

Maine Environment: Frontline Voices

Play Episode Listen Later Aug 31, 2023 22:06


The Land for Maine's Future program is Maine's most successful and popular land conservation program, helping to support hundreds of conservation projects that have exceptional natural or recreational value or support Maine's heritage industries of farming, fishing, and forestry. In 2021, the Legislature appropriated $40 million in state funding for LMF, which is being used to support many new projects. In this episode of Frontline Voices, we speak with Steve Walker, the new director of Land for Maine's Future program, to learn more about the types of projects that have been supported, the benefits they deliver to Maine people and communities, and what the future holds for this extraordinarily popular program.

Chasing Waypoints
135 - In the Bivouac: Marty Gomez and Steve Walker | Ride with Mason Klein

Chasing Waypoints

Play Episode Listen Later Aug 28, 2023 66:27


We are back this week with a freshy! We got the opportunity to catch up with Steve from Coyote Trail Adventures and Marty Gomez of the Cottage Inn in Randsburg. Tune in to find out more about the area and the fundraiser coming up for Mason Klein. Word on the street is there is going to be a special guest... listen to find out who! For more information on the ride visit: https://coyotetrailadventures.com/ Interested in promoting your brand or event to a worldwide audience? Email us at Podcast@ChasingWaypoints.comWWW.ChasingWaypoints.com Thank you for tuning in to Chasing Waypoints Podcast! Like what you heard? Don't forget to hit that subscribe button and do not miss an episode! Also, you can follow us on Facebook (Chasing Waypoints) or Instagram (@chasingwaypoints) Want to participate? Check the Facebook page for your favorite episode and comment, we want to hear from you! Intro Music: No Limits - Royal Delux Outro Music: Like it Like This - Pink Laundry --- Support this podcast: https://podcasters.spotify.com/pod/show/chasing-waypoints/support

Faith Community Bible Church
The Forbidden Word (Submit)

Faith Community Bible Church

Play Episode Listen Later Aug 6, 2023 39:14


Introduction • A few months ago I got an interesting text from Steve Walker. He said, “Hey, we're going to be going through Ephesians, and we want to know if you'll be up to preach.” • So I was like, “Yeah!” Texted him back. Absolutely. o I love Ephesians. I've been to Ephesus a couple times, maybe I'll be able to talk about some of the harbor there and the multinational city and the impact that had on the believers there. o Riot in the theater in Acts 19 and tie that into the book. The goddess Artemis. o Or maybe I'll get to say something about Apollos. I did a really cool study once on Apollos and Alexandria. Favorite.  Acts 18 mentions that he was a Jew who grew up in Egypt and went to Ephesus to preach the gospel.  It's really cool since that's where the Jewish philosopher Philo grew up. He was into rhetoric and there were a number of erudite schools in Alexandria.  Apollos may have learned some of his rhetoric from Philo and taken it to Ephesus.  Maybe I'll get to talk about that a bit! o Or maybe I can talk about Jews and Gentiles. Ephesians is all about unity between the two. My wife is Jewish, I'm not. I lived and taught in Israel for years…maybe I'll get to talk about that. • I got all excited, went home, turned to my passage in Eph 5:22 to see what I get to preach on. And these are the words I read: “Wives, submit to your own husbands, as to the Lord.” o OK, there goes Apollos, the theater, Jews/Gentile…“Wait that's the passage you give me?” o It's not exactly my first choice.

DishWithDina
067. Dishing with Steve Walker, Life Coach, Meditation Teacher, and Education Consultant

DishWithDina

Play Episode Listen Later Jun 20, 2023 62:17


Steve and Dina dish about disruptive innovations in education, how fear and anxiety can hold us back from taking steps in our personal and professional development, and leading from a place of love. Steve Walker (he/him) is a life coach and an education consultant with over two decades of experience in both. He also teaches meditation and practices yoga daily. He's earned two black belts in martial arts and is passionate about travel, social justice, and being a dad. Steve has a BA from Brandeis University and a Master's in International Affairs from Columbia University. Before his resignation over the genocide in Bosnia, he spent 8 years as a US diplomat. After 5 years as an activist leading the first successful anti-genocide activism campaign, he went into teaching and, eventually, life coaching. Learn more about Steve at Integrity and Joy (https://www.integrityandjoy.com/) and connect with him on social media through the links below: Instagram: https://www.instagram.com/integrityandjoy/ TikTok: https://www.tiktok.com/@integrityandjoy YouTube: https://www.youtube.com/@IntegrityandJoy Insight Timer: https://insighttimer.com/integrityandjoy Mentioned in this episode: The LIFE School: https://sites.google.com/view/hghslifeschool/home Google's Project Aristotle: https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html The 7 Habits of Highly Effective People: https://www.franklincovey.com/the-7-habits/ If you enjoyed this podcast, please subscribe, leave a review, and share it with others! You can also submit listener feedback or request to be a guest on a future episode by completing this form: ⁠⁠https://forms.gle/7UZ2kEPDHjBgLhRU9⁠⁠. Help support this podcast for as little as $0.99/month: ⁠⁠https://podcasters.spotify.com/pod/show/dishwithdina/support --- Support this podcast: https://podcasters.spotify.com/pod/show/dishwithdina/support

Digital to Dice podcast
Digital to Dice episode 182: Author Steve Walker talks 1969 Washington Senators

Digital to Dice podcast

Play Episode Listen Later May 3, 2023 70:59


Ron and Dave are joined by author Steve Walker, who talks about his book, A Whole New Ballgame, the 1969 Washington Senators. You can buy it here http://pocolpress.com/getBookDetail.php?bookID=000089

Faith Community Bible Church
The Master's Plan (Overview)

Faith Community Bible Church

Play Episode Listen Later Apr 16, 2023 37:29


Steve Walker

Church and Family Life Podcast
Should Children Stay Home till They're Married?

Church and Family Life Podcast

Play Episode Listen Later Apr 3, 2023


When a child hits 18, it's time for them to leave home and make their own way—to sink or swim. That's the default view in our day, but is it biblical?      Join Scott Brown and Jason Dohm, along with special guest Steve Walker, as they take a fresh look at the question of a son or daughter leaving their parents' home before marriage. In considering this matter, a trap we must avoid is the world's narrative of self-glory and selfish independence. We must instead consider foundational principles of manhood and womanhood, as well as family and work life. We must ask: Would such a move promote greater holiness and spiritual growth—or less? And where a daughter is concerned, how would she be under meaningful protection, with this move? In all this, right hearts and motives must govern: Fathers should “not provoke [their] children to wrath,” (Eph. 6:4), even as their grown children should “honor [their] father and mother” (Eph. 6:2).

Church and Family Life Podcast
Should Children Stay Home till They're Married?

Church and Family Life Podcast

Play Episode Listen Later Apr 3, 2023 30:05


When a child hits 18, it's time for them to leave home and make their own way—to sink or swim. That's the default view in our day, but is it biblical?      Join Scott Brown and Jason Dohm, along with special guest Steve Walker, as they take a fresh look at the question of a son or daughter leaving their parents' home before marriage. In considering this matter, a trap we must avoid is the world's narrative of self-glory and selfish independence. We must instead consider foundational principles of manhood and womanhood, as well as family and work life. We must ask: Would such a move promote greater holiness and spiritual growth—or less? And where a daughter is concerned, how would she be under meaningful protection, with this move? In all this, right hearts and motives must govern: Fathers should “not provoke [their] children to wrath,” (Eph. 6:4), even as their grown children should “honor [their] father and mother” (Eph. 6:2).

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

A common business adage states: “fast, cheap, or good – pick any two.” But in today's world of same-day shipping and self-service technologies, customers are demanding speedy experiences and will not accept excuses for sacrificing quality or price. On the eighth and final episode of our series, “CX Now: Eight Essential Themes Driving CX Evolution,” host Steve Walker welcomes Sean Clayton for a discussion on why customer experience professionals should keep speed at the top of their list when optimizing their CX programs. Read blogs and listen to more episodes in our CX Now series here: https://walkerinfo.com/cxnow/ Listen to more episodes of The CX Leader Podcast here: https://cxleaderpodcast.com/ Learn more about Walker here: https://walkerinfo.com/

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

There are lots of different ways to measure what a customer thinks about your company. But customer emotions can be pretty tricky. How a customer feels can affect other metrics – someone who's happy with their service will likely provide a high NPS rating. Someone who is angry or frustrated will likely choose “very unsatisfied” in a CSAT survey. So it's important to understand the emotions of a customer as context for other metrics. But what about more complicated relationships, like a B2B2C channel? On this episode, host Steve Walker welcomes Nancy Flowers, director of customer experience at Voya Financial* and featured in Jim Tincher's newest book, "Do B2B Better". Nancy discusses why CX pros needs to remember that emotions are important for B2C and B2B channels. Learn more about the book, "Do B2B Better" at https://heartofthecustomer.com/dob2bbetter/  Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ * Production note: We interviewed Nancy Flowers in November of 2022. At that time she was the vice president for insights and loyalty at Hagerty and discusses her experiences at that company. She has since accepted a position at Voya Financial, and while she no longer speaks officially for Hagerty, we have permission to release this episode since she was working for that company at the time of the interview. 

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Some organizations collect very little data and some collect a ton of data. But like many other aspects of customer experience, CX pros should be thinking of the end goal when designing programs and integrating their data. A "data diet:" everything in moderation. As part of our continuing series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Ashley Hicks for a discussion on how CX pros can organize, integrate, and constructivley access their data to make better business decisions. Read more about the "CX Now" series here: https://walkerinfo.com/cxnow/  Find more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Many have experienced the dreaded "handoff" - that experience where someone calls into support and get transferred multiple times, to the point where frustration compels them to simply hang up. Continuing the series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Diane Skirvin, vice president and team lead at Walker, to discuss the importance of making customer experiences seamless. Listen and read more about the CX Now series at https://walkerinfo.com/cxnow Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Providing the tools and resources for employee success seems like a "no-brainer," but companies often overlook the systems and processes that can create friction in the customer experience. And if the employees struggle to provide seamless experiences, then you can bet that customers are feeling their pain as well. In the fourth episode of our "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes expert Georgetta Parisi, Ph.D., for a discussion on employee enablement.  Listen to more podcasts or read blog articles in the "CX Now" series: https://walkerinfo.com/cxnow/ Listen and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com/  Learn more about Walker at https://walkerinfo.com/  

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

The data companies collect can be valuable in providing insights into the past and current behaviors of customers. But that data can also be useful in predicting trends and behaviors in the future. Continuing the series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Dr. Troy Powell for a discussion on how companies can use their customer data to perform predictive analysis using A.I., natural language processing, and other tools to anticipate customer needs and actions. Find more episode and blog article in the "CX Now" series: https://walkerinfo.com/cxnow/ Find more episodes of The CX Leader Podcast at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Designing ways to personalize the customer experience is essential. But there are different levels in which personalization can be executed: reactive, selected customer, and proactive. And customer experience programs that are not fully executing on personalized experience could be dropping the ball. In the second episode of our series "CX Now: Eight Essential Themes Driving CX Evolution," Steve Walker welcome Saari Gardner, vice president of advisory and managed services at Walker for a discussion on way companies can take their personalization efforts to the next level. Find more resources in our "CX Now" series at: https://walkerinfo.com/cxleader/cx-now/ Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Customers are demanding new ways to connect with companies, ranging from websites to apps, chat support to bots - the technological tools available to CX professionals is growing. In the inaugural episode in our series, "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Elliot Moran, associate vice president in our advisory and managed services at Walker, for a discussion on how digital interactions are driving CX evolution. Listen to more episodes and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

In a special CX Day Celebration episode and playing of this year's theme "CX Drives Success," host Steve Walker welcomes experts Sean Clayton, Sheila March, and Jack Walker for a fun panel discussion on how racing shares similar traits with customer experience. CX Day is held every first Tuesday in October by the Customer Experience Professionals Association as a global celebration of the customer experience profession. Learn more about CX Day: https://www.cxday.org/ More about the Customer Experience Professionals Association: http://www.cxpa.org/ Listen to more episodes and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com/  Learn more about Walker at https://walkerinfo.com/ 

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

This episode features a more open-ended conversation on one of the host's favorite topics: the differences between B2B and B2C, but focusing on what it is like for a CX professional to transition from B2C to B2B, or vice-versa. Steve Walker welcomes guest Stuart Gilchriest, director of CX strategy at UKG, a technology company providing solutions for HR, payroll, and workforce management technology. Connect with Stuart on LinkedIn: https://www.linkedin.com/in/stuartgilchriest/ Learn more about UKG here: https://www.ukg.com/  Listen to more episodes and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com Learn more about Walker at https://walkerinfo.com

CX Leader Podcast with Steve Walker | A resource for customer experience leaders

People love origin stories. And for CX professionals, narratives of customer experience “newbies” growing from humble beginnings into “heroes” can be insightful. Continuing in our series of featuring winners from the Awards International 2022 US Customer Experience Awards, host Steve Walker welcomes Lee Kemp, operations, supply chain, and Customer Experience leader, and Sam Wegman, vice president for customer experience, at Univar Solutions, a global chemical and ingredient distributor. Lee and Sam describe how they built an award-winning program from scratch, having received three gold awards and one silver for Univar's customer experience efforts.

customer experience cx steve walker lee kemp univar solutions