Podcast appearances and mentions of Steve Walker

I Shall Not Want: Psalm 23 (Steve Walker) by Highlands Community Church

Welcome to The Business Influencer Podcast where we interview and explore the success stories of entrepreneurs, business leaders, senior policymakers and get insights from thought leaders around the issues of the day.In this episode, we're joined by two influential voices in alternative finance: Steve Deakin, CEO of BCRS Business Loans, and Steve Walker, Chief Executive of ART Business Loans. Together, they explore the evolving landscape of responsible lending, the power of purpose-driven finance, and how they're supporting SMEs to drive regional growth.Credits:Host - Ninder Johal DLExecutive Producer - Narinder K. Johal© Nachural PublishingOur websites: The Business Influencer Magazine: https://thebusinessinfluencer.co.uk/Nachural: https://nachural.co.uk/Subscribe for more podcasts!

Advocating for the Trade Show Industry: Highlights from Legislative Action Day   In this episode of Trade Show Talk, hosted by Danica Tormohlen, trade show industry leaders share their experiences from the Exhibitions & Conferences Alliance's Legislative Action Day 2025 in Washington, DC.   The event saw record attendance with 170 industry leaders from 30 states advocating for key issues such as taxes, talent, and tariffs. The podcast features insights and firsthand accounts from 10 key participants who met with over 130 elected officials to emphasize the economic impact of the trade show industry, which contributes $426 billion annually and supports 2.6 million jobs.   Guests discuss the importance of advocacy, share personal stories of their interactions with lawmakers, and highlight the critical need for policies that support workforce development and reduce tariff-related uncertainties.   The episode underscores the ongoing commitment required to ensure the industry's growth and competitiveness.   00:00 Introduction to Trade Show Talk Podcast 00:26 Special Event: Legislative Action Day Overview 01:04 Key Issues: Taxes, Talent, and Tariffs 01:20 Firsthand Accounts from Industry Leaders 02:22 Interview with Tommy Goodwin, Executive VP, Exhibitions & Conferences Alliance 10:38 Interview with Hervé Sedky, President & CEO of Emerald Holding Inc., and Chair of ECA 17:57 Interview with Jeff Quade, President, GES Exhibitions - North America 24:05 Interview with Sarin Bachmann, Senior Vice President, Jewelry Portfolio, RX 28:26 Interviw with Steve Walker, Executive Director, City Wide Sales at MGM Resorts International 34:12 Interview with Martha Donato, Founder & President, MAD Event Management LLC and UFI North America Regional Director 39:43 Interview with Larry Grossenbacher, President, General Contracting Division, CSI Worldwide 44:35 Interview with Nicole Bowman, VP, Marketing & Communications, International Association of Exhibitions & Events (IAEE) 49:57 Interview with Dan Liberatore, President & CEO, Purpose1 54:30 Interview with Marc Ghafoori, Founder, Alpha Tooth  58:53 Conclusion and Advocacy Call to Action

McKnight Crossings Church Elders, Don Fitzgerald, Steve Walker, Brad Stevens, & Dave Weiler, bring us selections on how their Mothers impacted and helped each of these Elders grow their faith and shape their lives. The elders encourage us to all see the leadership and example of a God centered mother, challenging us to share extra appreciation today and remember our mother-figure's consistent influence daily.

In this KRDO Business Connection, Justin Hart talked with Steve Walker with the Colorado Springs Philharmonic.

In this KRDO Business Connection, Justin Hart talked with Steve Walker with the Colorado Springs Philharmonic.

In this episode of Being Reborn, Vanessa and Steve Walker chat about: Living life in integrity and what that meansTaking small steps towards your purpose How to get clarity on your purposeSteve Walker is a certified transformational life coach and meditation teacher with 30+ years of experience in personal development, mindfulness, diplomacy, activism, and education. As the founder of Integrity and Joy LLC and host of the Integrity and Joy podcast, he combines mindfulness, self-reflection, and practical strategies to help you live with greater purpose, joy, and empowerment.To connect with Steve, head to:https://www.instagram.com/integrityandjoy/WebsiteTo connect with Vanessa, head to:https://www.instagram.com/healingw.ness/www.healingwness.compatreon.com/healingwness AFFILIATIONS:InnerSense Hair Carehttp://shrsl.com/2kxlc-1jzx-lysqLiving Silica: Discount Code VANESSA15836https://livingsilica.com/?ref=qhwqdvmsThanks for tuning in! Subscribe today! Support the showhttps://donate.stripe.com/5kAg2j3iecMW0TK4gi

**Flippin Beats With Rare ~ Grills Replay on www.traxfm.org. This Week Rare~Grills Gave Us 80's Electro/Rare Hip Hop/Boogie & Soul From James Macj JNR & Totally-N-Gear, Steve Walker, Kerry Campbell, Shelley She, Magic's Trick, Wilarde & More #originalpirates #hiphop #hiphopculture #hiphopmusic #breakdance #RareHipHop #boogie Rare~Grills Website: https://rhythmobscura.substack.com/ Listen Live Here Via The Trax FM Player: chat.traxfm.org/player/index.html Mixcloud LIVE :mixcloud.com/live/traxfm Free Trax FM Android App: play.google.com/store/apps/det...mradio.ba.a6bcb The Trax FM Facebook Page : https://www.facebook.com/profile.php?id=100092342916738 Trax FM Live On Hear This: hearthis.at/k8bdngt4/live Tunerr: tunerr.co/radio/Trax-FM Radio Garden: Trax FM Link: http://radio.garden/listen/trax-fm/IEnsCj55 OnLine Radio Box: onlineradiobox.com/uk/trax/?cs...cs=uk.traxRadio Radio Deck: radiodeck.com/radio/5a09e2de87...7e3370db06d44dc Radio.Net: traxfmlondon.radio.net Stream Radio : streema.com/radios/Trax_FM..The_Originals Live Online Radio: liveonlineradio.net/english/tr...ax-fm-103-3.htm**

The Walker family were some of the earliest pioneers into the Lower Kissimmee River Valley and generations later they remain a foundational fixture in the Okeechobee community serving the needs of livestock producers in the area and across the state while also giving back to students via their support of youth programs like the Okeechobee Youth Livestock Show. In this week's episode, we sit down with Steve Walker to talk about the family's heritage in Florida and learn the backstory of how W&W Supply of Florida and the Emory Walker Company were built through his dad's resilience coupled with his ability to forge strong and lasting relationships with people. These traits lie at the heart of the Florida so many of us know and love. It's am engaging conversation you're sure to enjoy.

It's a great time to be a CX leader and we here at Walker have had a fun time producing this podcast. But after over 330 episodes speaking with fantastic people from across the globe, covering topics to help you get the most from customer experience, it's time to put away the microphones. This is the last episode of The CX Leader Podcast, at least for now. And the reason is not complicated: we here at Walker have shifted our marketing strategy and are devoting resources to other activities. All the great content we've produced from the podcast will still be available at cxleaderpodcast.com, and you can always rely on Walker as the authoritative source for customer experience and experience management. Host Chris Higgins welcomes former hosts Troy Powell, Sara Walker, Pat Gibbons, and Steve Walker for a look back on their favorite guests, topics, and what CX leaders should look forward to in 2025.  Find a transcript for this episode on our show note page: https://cxleaderpodcast.com/all-good-things/ Listen to more episodes at https://cxleaderpocast.com/ Learn more about Walker at https://walkerinfo.com/

Making time for your health & Wellbeing

This week, we manage to talk about 7 songs in just over 2 hours - appropriately, all are versions of "Train Kept a Rollin'"! The original is by Tiny Bradshaw, a 1951 jump blues number that contains a rock n roll instro break that clearly caught the ears of  the next crew, namely Johnny Burnette & The Rock n Roll Trio. They take Tiny B's joyous number and inject it with some wild hillfolk hiccupin' and hollerin'.' The train somehow made it to England by 1965, and Screamin' Lord Sutch (with Ritchie Blackmore) left the station at a fevered pace, but later that same year, The Yardbirds caught up. Keith Relf and the boys even did a follow-up rendition for the movie Blow Up which they titled "Stroll On," but the lyrics are super stoopid! We close off the episode with two garage versions that take passengers to places far off the usual route - dig The Rogues (these ones from Buffalo) and Steve Walker and The Bold and their hyperspeeds! Real gone!!!Screamin' Lord SutchThe Yardbirds (TKAR and "Stroll On")The RoguesSteve Walker and the Bold

Das alte Lied vom Penaltyschießen oder was Steve Walker von Don Jackson gelernt hat. Verloren nachdem der EHC 3:0 vorne lag... Sebi und Egl analysieren die Schlüsselmomente des Spiels und beleuchten, was das Team besser hätte machen können. Dabei analysieren wir sowohl die individuellen Leistungen der Spieler als auch die kollektiven Fehler, die zur Niederlage führten.In der anschließenden Pressekonferenz hören wir die wichtigsten Aussagen der Trainer. Im Highlight der Episode erwartet Euch ein Interview mit dem Trainer des EHC Red Bull München. Max Kaltenhauser. Viel Spaß bei dieser Overtime!Verenas Artikel zur Trennung von Toni Söderholm:Nun kam es für viele schneller als erwartet - der EHC trennt sich von Toni Söderholm-----------------------Die Pins findet Ihr künftig neben der Nordkurve, zwischen Block 019 und 020. Wann es Pins gibt erfahrt Ihr über unsere Socials!Zur Vorbereitung auf das nächste Spiel hört auch gerne bei den Kollegen von „Puck Ma‘s“ rein:Puck Ma's PodcastIhr wollt uns unterstützen? Kein Problem!Den Link zu PayPal von Radio Oberwiesenfeld findet Ihr da: PayPal Radio OberwiesenfeldWir danken dem EHC Red Bull München für die Möglichkeit, bei der PK dabei zu sein, diese und anschließende Interviews aufzuzeichnen und diese Aufnahmen im Rahmen unseres Podcasts verwenden zu dürfen.Intro und Outro sind von der Band Viper Queen! Lasst gerne ein Follow da!------------------abonniert uns auf folgenden Kanälen:InstagramFacebook

McKnight Crossings Church Elders Bret Blackford and Steve Walker bring us a sermon looking into the changes that our congregation has found itself responding to recently, and change that is ahead. They go on to lay out some thoughts about those changes, how God works through unexpected change, and encourage us to look forward with hope and faith as we navigate the months ahead.

A new MP3 sermon from Central Valley Presbyterian is now available on SermonAudio with the following details: Title: Solving God's "Problems"? Subtitle: The Foundation Of Scripture Speaker: Steve Walker Broadcaster: Central Valley Presbyterian Event: Sunday Service Date: 8/25/2024 Bible: Genesis 16-17 Length: 41 min.

A new MP3 sermon from Central Valley Presbyterian is now available on SermonAudio with the following details: Title: When God Delays Subtitle: The Foundation Of Scripture Speaker: Steve Walker Broadcaster: Central Valley Presbyterian Event: Sunday Service Date: 8/4/2024 Bible: Genesis 15:1-6; Genesis 16:1-4 Length: 44 min.

Steve Walker also known as Psycho Steve is an ex-criminal and Chris Lambrianou's best mate.Steve talks through guns, drugs, police chases and straight jackets.Over the past 30 years, Steve's incredible work has helped thousands of recovering drug addicts at his incredible 'Ley Community'.This is the Eventful Life of Mr Steve WalkerYouTube: Dodge WoodallVIP Club: DodgeWoodallInstagram: @Dodge.WoodallWebsite: DodgeWoodall.comTikTok: @DodgeWoodall Hosted on Acast. See acast.com/privacy for more information.

Steve Walker

Steve Walker

Steve Walker was born and raised in the north-east of England but has lived in Liverpool in the north-west for more than a decade, where he works as a journalist, photographer and semi-full-time grandfather. He studied photography at college in the 1980s, using black and white film, then started shooting street photography in his fifties. Steve's work centers around people, either candidly or in abstract, aiming to capture dynamic but everyday scenes to portray the art in the ordinary lives of ordinary people. He is often asked to shoot events and venues professionally by clients who ask him to replicate the same look and feel as his street photographs and has seen his work feature in a number of niche street photography publications. To see more of Steve's work, visit his Instagram account by clicking on the link below. Instagram: Steve W (@esskayphoto) • Instagram photos and videos Twitter: (1) Steve W (@esskayphoto) / X (twitter.com) Website: EssKay Photo - Freelance Photographer in Liverpool Vero: EssKayphoto If you like what you hear, please take a moment to follow and highly rate the show so that I may continue to bring you more content or a regular basis. New episodes are released on Fridays. We would like to thank our sponsors for this episode, Due North Leather Goods Co. makers of the finest hand-crafted camera straps! You can see their work at... ⁠⁠⁠⁠Leather Camera Straps Shop | Buy Handmade Camera Straps – Due North Leather Goods⁠⁠⁠⁠ Please make sure to visit The Street Photography Show Instagram account where you can stay further engaged and check out the IG bio. for all links including The Film Photography Facebook Group. ⁠⁠⁠⁠The Street Photography Show (@thestreetphotographyshow) • Instagram photos and videos⁠⁠⁠⁠ Thanks so much! And remember, keep walking and keep clicking!

Producer's Note: This episode originally dropped on February 14, 2023. Steve Walker interviewed Justin Zalewski on how CX professionals can take an ordinary journey mapping process and do more than just find problems and build empathy - instead, Justin describes how to turn your journey mapping process up to "11". Please note that some details and situations described in the episode may not necessarily be the same as when it originally was released. Most CX pros are familiar with customer journey mapping – the process that identifies the path customers take when interacting with your company. We've done a few episodes on it already and you can check those out on cxleaderpodcast.com. But what if we did a little more than just pinpoint problems and build empathy for our customers? What if we included the customer in the process and they help design improved experiences? In other words, we turn the journey mapping process up to eleven! Host Steve Walker welcomes Justin Zalewski for a discussion on service design. Listen to more podcasts at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Steve Walker

Steve Walker

Steve Walker

You've heard us promote the US Customer Experience Awards several times on this program. If you're not familiar with them, we recommend you check them out at usacxa.com. In this episode, host Steve Walker had the privilege of welcoming a CX leader that helped earn their company the Overall Winner of the 2023 Customer Experience Awards, in addition to winning gold and silver awards in several other categories. Steve welcomes Riccardo Porta, the Global Director for CX at Dow, the materials and science company, for a discussion on their program and a look into the Advanced Manufacturing CX Consortium (AMCX). Learn more about Dow at https://www.dow.com/ Learn more about the Advanced Manufacturing CX Consortium at https://corporate.dow.com/en-us/seek-together/cx-benchmarking-for-b2b.html  Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

The Land for Maine's Future program is Maine's most successful and popular land conservation program, helping to support hundreds of conservation projects that have exceptional natural or recreational value or support Maine's heritage industries of farming, fishing, and forestry. In 2021, the Legislature appropriated $40 million in state funding for LMF, which is being used to support many new projects. In this episode of Frontline Voices, we speak with Steve Walker, the new director of Land for Maine's Future program, to learn more about the types of projects that have been supported, the benefits they deliver to Maine people and communities, and what the future holds for this extraordinarily popular program.

We are back this week with a freshy! We got the opportunity to catch up with Steve from Coyote Trail Adventures and Marty Gomez of the Cottage Inn in Randsburg. Tune in to find out more about the area and the fundraiser coming up for Mason Klein. Word on the street is there is going to be a special guest... listen to find out who! For more information on the ride visit: https://coyotetrailadventures.com/ Interested in promoting your brand or event to a worldwide audience? Email us at Podcast@ChasingWaypoints.comWWW.ChasingWaypoints.com Thank you for tuning in to Chasing Waypoints Podcast! Like what you heard? Don't forget to hit that subscribe button and do not miss an episode! Also, you can follow us on Facebook (Chasing Waypoints) or Instagram (@chasingwaypoints) Want to participate? Check the Facebook page for your favorite episode and comment, we want to hear from you! Intro Music: No Limits - Royal Delux Outro Music: Like it Like This - Pink Laundry --- Support this podcast: https://podcasters.spotify.com/pod/show/chasing-waypoints/support

Introduction • A few months ago I got an interesting text from Steve Walker. He said, “Hey, we're going to be going through Ephesians, and we want to know if you'll be up to preach.” • So I was like, “Yeah!” Texted him back. Absolutely. o I love Ephesians. I've been to Ephesus a couple times, maybe I'll be able to talk about some of the harbor there and the multinational city and the impact that had on the believers there. o Riot in the theater in Acts 19 and tie that into the book. The goddess Artemis. o Or maybe I'll get to say something about Apollos. I did a really cool study once on Apollos and Alexandria. Favorite.  Acts 18 mentions that he was a Jew who grew up in Egypt and went to Ephesus to preach the gospel.  It's really cool since that's where the Jewish philosopher Philo grew up. He was into rhetoric and there were a number of erudite schools in Alexandria.  Apollos may have learned some of his rhetoric from Philo and taken it to Ephesus.  Maybe I'll get to talk about that a bit! o Or maybe I can talk about Jews and Gentiles. Ephesians is all about unity between the two. My wife is Jewish, I'm not. I lived and taught in Israel for years…maybe I'll get to talk about that. • I got all excited, went home, turned to my passage in Eph 5:22 to see what I get to preach on. And these are the words I read: “Wives, submit to your own husbands, as to the Lord.” o OK, there goes Apollos, the theater, Jews/Gentile…“Wait that's the passage you give me?” o It's not exactly my first choice.

Steve Walker

Steve and Dina dish about disruptive innovations in education, how fear and anxiety can hold us back from taking steps in our personal and professional development, and leading from a place of love. Steve Walker (he/him) is a life coach and an education consultant with over two decades of experience in both. He also teaches meditation and practices yoga daily. He's earned two black belts in martial arts and is passionate about travel, social justice, and being a dad. Steve has a BA from Brandeis University and a Master's in International Affairs from Columbia University. Before his resignation over the genocide in Bosnia, he spent 8 years as a US diplomat. After 5 years as an activist leading the first successful anti-genocide activism campaign, he went into teaching and, eventually, life coaching. Learn more about Steve at Integrity and Joy (https://www.integrityandjoy.com/) and connect with him on social media through the links below: Instagram: https://www.instagram.com/integrityandjoy/ TikTok: https://www.tiktok.com/@integrityandjoy YouTube: https://www.youtube.com/@IntegrityandJoy Insight Timer: https://insighttimer.com/integrityandjoy Mentioned in this episode: The LIFE School: https://sites.google.com/view/hghslifeschool/home Google's Project Aristotle: https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html The 7 Habits of Highly Effective People: https://www.franklincovey.com/the-7-habits/ If you enjoyed this podcast, please subscribe, leave a review, and share it with others! You can also submit listener feedback or request to be a guest on a future episode by completing this form: ⁠⁠https://forms.gle/7UZ2kEPDHjBgLhRU9⁠⁠. Help support this podcast for as little as $0.99/month: ⁠⁠https://podcasters.spotify.com/pod/show/dishwithdina/support --- Support this podcast: https://podcasters.spotify.com/pod/show/dishwithdina/support

Steve Walker

Ron and Dave are joined by author Steve Walker, who talks about his book, A Whole New Ballgame, the 1969 Washington Senators. You can buy it here http://pocolpress.com/getBookDetail.php?bookID=000089

Steve Walker

When a child hits 18, it's time for them to leave home and make their own way—to sink or swim. That's the default view in our day, but is it biblical?      Join Scott Brown and Jason Dohm, along with special guest Steve Walker, as they take a fresh look at the question of a son or daughter leaving their parents' home before marriage. In considering this matter, a trap we must avoid is the world's narrative of self-glory and selfish independence. We must instead consider foundational principles of manhood and womanhood, as well as family and work life. We must ask: Would such a move promote greater holiness and spiritual growth—or less? And where a daughter is concerned, how would she be under meaningful protection, with this move? In all this, right hearts and motives must govern: Fathers should “not provoke [their] children to wrath,” (Eph. 6:4), even as their grown children should “honor [their] father and mother” (Eph. 6:2).

A common business adage states: “fast, cheap, or good – pick any two.” But in today's world of same-day shipping and self-service technologies, customers are demanding speedy experiences and will not accept excuses for sacrificing quality or price. On the eighth and final episode of our series, “CX Now: Eight Essential Themes Driving CX Evolution,” host Steve Walker welcomes Sean Clayton for a discussion on why customer experience professionals should keep speed at the top of their list when optimizing their CX programs. Read blogs and listen to more episodes in our CX Now series here: https://walkerinfo.com/cxnow/ Listen to more episodes of The CX Leader Podcast here: https://cxleaderpodcast.com/ Learn more about Walker here: https://walkerinfo.com/

There are lots of different ways to measure what a customer thinks about your company. But customer emotions can be pretty tricky. How a customer feels can affect other metrics – someone who's happy with their service will likely provide a high NPS rating. Someone who is angry or frustrated will likely choose “very unsatisfied” in a CSAT survey. So it's important to understand the emotions of a customer as context for other metrics. But what about more complicated relationships, like a B2B2C channel? On this episode, host Steve Walker welcomes Nancy Flowers, director of customer experience at Voya Financial* and featured in Jim Tincher's newest book, "Do B2B Better". Nancy discusses why CX pros needs to remember that emotions are important for B2C and B2B channels. Learn more about the book, "Do B2B Better" at https://heartofthecustomer.com/dob2bbetter/  Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ * Production note: We interviewed Nancy Flowers in November of 2022. At that time she was the vice president for insights and loyalty at Hagerty and discusses her experiences at that company. She has since accepted a position at Voya Financial, and while she no longer speaks officially for Hagerty, we have permission to release this episode since she was working for that company at the time of the interview. 

Some organizations collect very little data and some collect a ton of data. But like many other aspects of customer experience, CX pros should be thinking of the end goal when designing programs and integrating their data. A "data diet:" everything in moderation. As part of our continuing series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Ashley Hicks for a discussion on how CX pros can organize, integrate, and constructivley access their data to make better business decisions. Read more about the "CX Now" series here: https://walkerinfo.com/cxnow/  Find more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Many have experienced the dreaded "handoff" - that experience where someone calls into support and get transferred multiple times, to the point where frustration compels them to simply hang up. Continuing the series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Diane Skirvin, vice president and team lead at Walker, to discuss the importance of making customer experiences seamless. Listen and read more about the CX Now series at https://walkerinfo.com/cxnow Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Providing the tools and resources for employee success seems like a "no-brainer," but companies often overlook the systems and processes that can create friction in the customer experience. And if the employees struggle to provide seamless experiences, then you can bet that customers are feeling their pain as well. In the fourth episode of our "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes expert Georgetta Parisi, Ph.D., for a discussion on employee enablement.  Listen to more podcasts or read blog articles in the "CX Now" series: https://walkerinfo.com/cxnow/ Listen and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com/  Learn more about Walker at https://walkerinfo.com/  

The data companies collect can be valuable in providing insights into the past and current behaviors of customers. But that data can also be useful in predicting trends and behaviors in the future. Continuing the series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Dr. Troy Powell for a discussion on how companies can use their customer data to perform predictive analysis using A.I., natural language processing, and other tools to anticipate customer needs and actions. Find more episode and blog article in the "CX Now" series: https://walkerinfo.com/cxnow/ Find more episodes of The CX Leader Podcast at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Designing ways to personalize the customer experience is essential. But there are different levels in which personalization can be executed: reactive, selected customer, and proactive. And customer experience programs that are not fully executing on personalized experience could be dropping the ball. In the second episode of our series "CX Now: Eight Essential Themes Driving CX Evolution," Steve Walker welcome Saari Gardner, vice president of advisory and managed services at Walker for a discussion on way companies can take their personalization efforts to the next level. Find more resources in our "CX Now" series at: https://walkerinfo.com/cxleader/cx-now/ Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Customers are demanding new ways to connect with companies, ranging from websites to apps, chat support to bots - the technological tools available to CX professionals is growing. In the inaugural episode in our series, "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Elliot Moran, associate vice president in our advisory and managed services at Walker, for a discussion on how digital interactions are driving CX evolution. Listen to more episodes and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/

In a special CX Day Celebration episode and playing of this year's theme "CX Drives Success," host Steve Walker welcomes experts Sean Clayton, Sheila March, and Jack Walker for a fun panel discussion on how racing shares similar traits with customer experience. CX Day is held every first Tuesday in October by the Customer Experience Professionals Association as a global celebration of the customer experience profession. Learn more about CX Day: https://www.cxday.org/ More about the Customer Experience Professionals Association: http://www.cxpa.org/ Listen to more episodes and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com/  Learn more about Walker at https://walkerinfo.com/ 

This episode features a more open-ended conversation on one of the host's favorite topics: the differences between B2B and B2C, but focusing on what it is like for a CX professional to transition from B2C to B2B, or vice-versa. Steve Walker welcomes guest Stuart Gilchriest, director of CX strategy at UKG, a technology company providing solutions for HR, payroll, and workforce management technology. Connect with Stuart on LinkedIn: https://www.linkedin.com/in/stuartgilchriest/ Learn more about UKG here: https://www.ukg.com/  Listen to more episodes and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com Learn more about Walker at https://walkerinfo.com

The Gospel Saves Us into True Friendships Colossians 4:7-18 Introduction Good morning, Church! My name is Trent Houck, and I am one of the Pastors here at FCBC. We are closing out our series on the book of Colossians with this 18th sermon on the book. Over the past weeks, we have heard the Gospel preached through: Steve Walker, Ryan Patterson, Billy Mogensen, Dave Gibson, David O'Hara, Javier Sepulveda/Ben Tyson, Josiah Gerbitz, and Benj Foreman. We have been meditating on the truth of God's word that: 1.Jesus is enough (Col. 1:1-8) 2.Jesus is the one we run to in prayer (Col. 1:9-14) 3.Jesus is enough because he is preeminent (Col. 1:15-20) 4.Jesus' sufficiency saves us from our insufficiency (Col. 1:21-23) 5.Jesus' presence in us is the hope of glory! (Col. 1:24-29) 6.Jesus is our treasure of wisdom and knowledge (Col. 2:1-5) 7.We receive Christ, and walk in him (Col. 2:6-7) 8.Jesus is captivating (Col. 2:8-15) 9.Jesus is the substance and fullness of God (Col. 2:16-19) 10. Man made rules keep us from Christ (Col. 2:20-23) 11.Jesus is a worthy object for our new minds (Col. 3:1-4) 12.Christians slay sin because Jesus is enough (Col. 3:5-11) 13.Christian Community is defined by love (Col. 3:12-17) 14.The Gospel determines family order (Col. 3:18-22) 15.Christ's Kingdom is worth working for (Col. 3:23-4:1) 16. Christians preach the Gospel! (Col. 4:2-5) 17. Christians are saved to preach the Gospel prayerfully, wisely, and graciously (Col. 4:2-6) 18.Finally: The Gospel saves us into true friendships (Col. 4:7-18) All of this is to highlight our central theme: Rooted in Christ 6 Therefore, as you received Christ Jesus the Lord, so walk in him,7 rooted and built up in him and established in the faith, just as you were taught, abounding in thanksgiving. But, what does all this actually look like? It would be so easy for all of us to walk away from Colossians with better theology, more insight, and deeper interest in the person and work of Christ and to miss the connection to real people in real places. The final section of Colossians means to show us that the Gospel saves us into true friendship. That is to say, that when you have been reconciled to God, that necessarily means that you are in right standing with your brothers and sisters in Jesus. In other words, when you come to Christ, when you become a friend of God, you inherit all of Jesus' friends also. Illustration 1: (1st service just imagine) So, I would like to begin this section by illustration. I need 10 volunteers. (Count them out). Once I call you out, come on up and sit in a seat on the stage. Each of you will represent one of the people mentioned in Colossians 4:7-18. Let's hear God's word. Read the Text 7 Tychicus will tell you all about my activities. He is a beloved brother and faithful minister and fellow servant in the Lord.8 I have sent him to you for this very purpose, that you may know how we are and that he may encourage your hearts, (1) 9 and with him Onesimus, our faithful and beloved brother, who is one of you. They will tell you of everything that has taken place here. (2) (Ask Tychicus and Onesimus to go sit down) 10 Aristarchus my fellow prisoner greets you, (3) and Mark the cousin of Barnabas (concerning whom you have received instructions—if he comes to you, welcome him), (4) (Ask this group to stay) 11 and Jesus who is called Justus. These are the only men of the circumcision among my fellow workers for the kingdom of God, and they have been a comfort to me. (5) (Stay) 12 Epaphras, who is one of you, a servant of Christ Jesus, greets you, always struggling on your behalf in his prayers, that you may stand mature and fully assured in all the will of God. 13 For I bear him witness that he has worked hard for you and for those in Laodicea and in Hierapolis. (6) (Ask Epaphras to get into a prayer posture) 14 Luke the beloved physician greets you, (7) as does Demas. (8) (Ask to wave and look dignified) 15 Give my greetings to the brothers at Laodicea, (Left Side of the Sanctuary) (Ask congregation to say: "Greetings!") and to Nympha and the church in her house. (9) (Ask the congregation on the left side to say: "Hi Nympha!) 16 And when this letter has been read among you, have it also read in the church of the Laodiceans; and see that you also read the letter from Laodicea. (Ask the congregation to say: "You got it, Paul!") 17 And say to Archippus, “See that you fulfill the ministry that you have received in the Lord.” (10) (Ask the Congregation to say: "We'll tell him!") 18 I, Paul, write this greeting with my own hand. Remember my chains. Grace be with you. (Self) (Ask the congregation to celebrate volunteers and the close of the letter). Prayer: Let's pray together. Heavenly Father, we come before your word now in order to allow you to speak to our hearts. We recognize that this too is your word. In your sovereign plan, you chose to use these men and women to advance your Gospel. Help us to catch a vision of what this would look like for our own lives. Jesus, we praise you for your perfect life. The Father sent you, and you went for the joy set before, even enduring the cross. We thank you for your atoning death, for drinking the cup of God's wrath against sin, so that we might have friendship with God and fellowship with one another. Thank you for your resurrection, for the fact that you are now seated at the right hand of the throne in heaven, making intercession for us, even as we gather before you. Holy Spirit, give us a vision for Gospel-friendships and Gospel-partnerships here at FCBC. Give us the boldness, courage, and desire to lay down our lives for others, to trust each other, and to grow in maturity to the stature and fullness of Christ. We pray these things for the glory of God in Jesus' name, amen. Exegetical Introduction The Gospel saves us into true friendship. You don't have to look past the first verse in Colossians to see that Paul was a man who loved friendship. He writes in Colossians 1:1-2, "Paul, an apostle of Christ Jesus by the will of God, and Timothy our brother. To the saints and faithful brothers in Christ at Colossae…" Timothy was one of Paul's closest friends. Paul writes of Timothy in Philippians 2:20, "...I have no one like him[Timothy], who will be genuinely concerned for your welfare" and "...you know Timothy's proven worth, how as a son with a father he has served with me in the gospel" (Phil. 2:22). Paul almost never worked alone, and when it came to writing his books, he gave credit to the co-author, Timothy. That's true friendship. Do you have these kinds of friends? Even a best friend? In many ways, the entire letter to the Colossians was an expression of friendship. We rarely write letters today, but the communication between Paul and Collosae was dripping with familial affection and love. Since Paul has come to know Epaphras, he has come to love him. And, a friend of Epaphras (who planted the church in Colossae, and wanted to plant more in the Lycus Valley) is a friend of Paul's. Paul loved to surround himself with friends. One author writes, “In the book of Acts there are more than 100 different Christians associated with Paul. He named sixteen different friends in Romans 16 alone! Here in Colossians he was true to form as he named ten people in closing.”[ Hughes, Philippians, Colossians, and Philemon, 362. ] Why do you think that Paul had so many friends? Paul had friends because friendship is intrinsic to the Gospel. It's like pizza with cheese. You can't have pizza without the cheese. (I suppose, some of you can). Paul writes, "He has delivered us from the domain of darkness and transferred us to the kingdom of his beloved Son, in whom we have redemption the forgiveness of sins" (Colossians 1:14). You can't have the Gospel without the "us". That is, Jesus' decisive saving work in the life of the believer places you in a new kingdom. And, a friend of Jesus is a friend of mine, Paul says. In fact, Paul goes so far as to say that these relationships are brother/sister relationships. Because of Jesus' finished work, we are now family. Now, these new brothers and sisters are not only people who destroy your lego sets, leave their clothes out in your room, and savagely beat you at Monopoly. These are the kinds of brothers and sisters who get you presents at Christmas, help you with the dishes, and are people you'd like to emulate.[ Edit: Every isolated individual sipping Starbucks and reading their Bibles on Sundays thinking that they can have Jesus without the Church are sorely mistaken. Jesus without the Church, is Trent without Lauren. Jesus without the Church, is spirituality without realism. Jesus without the Church is not what Jesus died for. Jesus died for his bride. And, he calls Christians to live for her, to love her, to strengthen her. Because, after all, who hates his own body? ] Main Question/Tension: So, here is the main question for us this morning: are we actively engaging with these kinds of friendships here at FCBC? Are you a good friend? Paul has already detailed for us that sin breaks friendships down in a few ways. He writes, "Here [that is, in the household of God] there is not Greek and Jew [that is, friendship on the basis of racial or ethnic background], circumcised and uncircumcised [that is, friend lines because of religious background], barbarian [that is, friend lines on the basis of social status], Scythian [geography or obscurity], slave [economic status], free [citizenry]; but Christ is all [that is, what matters most] and in all [that is, in all kinds of people]" (Col. 3:11). Paul says, "none of these things need to divide you." However, because we live in a fallen world, left to ourselves we do divide over all kinds of things. We feel alienated by people who are different than us, and we sometimes actively or accidentally alienate those who would otherwise befriend us.This happens within our church even as it happens in our world. People want to form groups around age, gender, married, single, kids, no kids, hobbies, school choice, background, and the like. We naturally drift toward people who are just like us. Raise your hand if you have ever felt lonely. Have you ever wondered why? What's the solution to this sin problem? The answer is the Gospel. The Gospel saves us into true friendships. Here's what this means. The Gospel saves us into at least six kinds of friendships. We need all the types. And, we need to learn to become all of them as well.[ What Paul details here in this list of friends is that the Gospel rescues us into active friendship with a variety of kinds of people. This is good news, because the Gospel is not reductionistic. God knows that we need close friends, weird friends, old friends, new friends, lost friends, found friends, and everywhere in between. ] This is the good news: when we become friends with Jesus through his death, burial and resurrection, we have a friend who will never leave us or forsake us, and Jesus brings you into friendship with his best friends. Outline: The Gospel saves us into: 1.Commissioned Friendships (Colossians 4:7-9). a.These are friends we purposefully give away to others. 2.Comfort Friendships (Colossians 4:10-11). a.These are longtime childhood friends. 3.Commended Friendships (Colossians 4:12-13). a.These are respected friends that we look up. 4.Church Friendships (Colossians 4:15-16). a.These are friends that we'd only make because of the Gospel. 5.Collapsing Friendships (Colossians 4:17). a.These are friends who need support, struggling friends. 6.Current Friendships (Colossians 4:18). a.New Friends.[ Edit: a.What kinds of friends do you need? (Ask God for this) b.What kind of friend am you? (Ask your friends about this) c.What kinds of friends have you had in the past? (Praise God for this!) d.What kind of friend will you be in the future? (Ask God about this) e.What do I appreciate most about God's friendship with me? (Praise God for this!)] Main Point: The Gospel saves us into true friendships. Commissioned Friendships (Colossians 4:7-9) First, the Gospel saves us into commissioned friendships. We read, 7 Tychicus will tell you all about my activities. He is a beloved brother and faithful minister and fellow servant in the Lord.8 I have sent him to you for this very purpose, that you may know how we are and that he may encourage your hearts,9 and with him Onesimus, our faithful and beloved brother, who is one of you. They will tell you of everything that has taken place here. Tychicus and Onesimus are commissioned friends. Tychicus was a loyal friend. He was faithful. He was with Paul when Paul went through really hard times. Paul wrote: "I was shipwrecked, in danger from rivers, danger from robbers, danger from my own people, danger from Gentiles, danger in the city, danger in the wilderness, danger at sea, danger from false brothers; in toil and hardship, through many a sleepless night, in hunger and thirst, often without food, in cold and exposure" (2 Corinthians 11:25-27). Tychicus was there for all that. Many left Paul behind, but Tychicus stuck by him. As the Colossian letter is being written in Rome, someone had to volunteer to take it back. Paul was probably scratching his chin, wondering: who should I send to take this back to the Colossians? Tychicus had internalized this beautiful passage from Romans, "How then will they call on him in whom they have not believed, Tychicus? And how are they to believe in him in whom they have never heard, Tychicus? And how are they to hear without someone preaching, Tychicus? And how are they to preach unless they are sent, Tychicus? As it is written, 'How beautiful are the feet of those who preach the good news!'" (Romans 10:14-16). As the final pen strokes of Colossians are being laid, I imagine that Paul is asking: Who will go for us? Tychicus steps forward. "Send me, I'll go." More than likely, tears filled Paul's eyes, realizing what he was asking. "Yes, Tychicus, you will go, but not without Onesimus." Onesimus looked up surprised. "Me?" Onesimus is a runaway slave. Paul says, "Yes you, Onesimus. I have a letter for your master Philemon that you will carry as well."[ Meynell, Colossians For You, 169. ] Tears fill Onesimus's eyes for other reasons. "Remember, Onesimus, 'Here in the body of Christ there is no…' "Slave or Free." Onesimus says. "Okay, Paul. I will go." Onesimus was being commissioned to apply the Gospel to a broken friendship and partnership with Philemon. And, Onesimus was being sent to repair the breach because, "If two believers cannot be reconciled, then either both or one is not in fellowship with God."[ Hughes, 364. ] Tychicus went to deliver the letter. Onesimus went as the embodiment of the message. Gospel proclamation necessarily means this kind of Gospel friendship. These two depart on their 1000 mile journey to the Colossians with their letters in hand, and one more (likely Ephesians). Do you have friends like that? If you know Jesus, you have a friend who was sent to deliver you a message. If you know Jesus, you know someone like Onesimus too: Jesus was the message (John 1). Paul has friends that he is willing to commission so that the Gospel advances in the world. He trusts them. He leans on them. He sends them. Paul sends Tychicus and Onesimus. Paul has commissioned friends. But, doesn't that leave Paul lonely? That leads us to our next point: Comfort Friendships (Colossians 4:10-11) Second, the Gospel saves us into friendships that bring us comfort. When we lose friends, it's really important that we are not left alone. So, God provides other kinds of friends. Paul writes, 10 Aristarchus my fellow prisoner greets you, and Mark the cousin of Barnabas (concerning whom you have received instructions—if he comes to you, welcome him), 11 and Jesus who is called Justus. These are the only men of the circumcision among my fellow workers for the kingdom of God, and they have been a comfort to me So, Paul has three Jewish friends. These are friends who share heritage, upbringing, native language, and new life in Jesus. If you have been in foreign area for any length of time, you begin to hunger and thirst for your native language, culture, and norms. God graciously provides these three men to: a.Be in prison with him (Aristarchus) b.Be reconciled to him (Mark) c.Be with him (Jesus). Now, Paul highlights these men for a few different reasons: 1.The Colossians care about Paul! They want to know how he is doing. They want to know that he's alive, and how God is providing for him. They desire to pray for him and help him in any way they can. They are not indifferent to him. 2.The Colossians wondered about Mark. If the Colossians are aware of Mark's departure from Paul in Acts 16, they'll need to know that things are good between them now. As you remember, there was a point when Mark bailed on Paul, and it hurt him pretty badly! But, Paul wants them to know that they are in good hands if Mark comes their way. They've reconciled. 3.The Colossians needed to know who was safe. We don't know almost anything about Jesus called Justus. But,I think that Paul mentions him here so that if the Colossians have developed an apprehension to Jewish teachers because of the Colossian heresy, they would know that Jesus called Justus comes recommended by Paul. These are comfort, safe friends. They are people who continually encourage Paul's heart because they get him. These are friends with whom Paul would share inside jokes from his culture. They would know his native language. They would be able to speak in a unique way to the matters of his heart. But, doesn't Paul also need to be challenged? This leads us to our third point: Commended Friendships (Colossians 4:12-14) Third, the Gospel saves us into commended friendships. These are friendships with people that we look up to in the faith, or at least those who are peers with us. Even Paul needed to see examples of faith. He needed to be encouraged by church planters and missionaries. He needed to be reminded of the Gospel. He writes, 12 Epaphras, who is one of you, a servant of Christ Jesus, greets you, always struggling on your behalf in his prayers, that you may stand mature and fully assured in all the will of God. 13 For I bear him witness that he has worked hard for you and for those in Laodicea and in Hierapolis. This is quite a commendation! "Praise from the praiseworthy is above all rewards."[ Attributed to Tolkien. ] To have the hard-working, prayerful Paul say: "That guys is hard-working! That guy is prayerful!" is a deep commendation of Epaphras' spiritual fitness. This was encouraging to Paul. Paul didn't always have good days. There were times that Paul was really lonely, scared, fearful, and depressed, just like we would be if we were in his situation. We read in 2 Corinthians 1:8-9, 8 For we do not want you to be unaware, brothers, of the affliction we experienced in Asia. For we were so utterly burdened beyond our strength that we despaired of life itself.9 Indeed, we felt that we had received the sentence of death. But that was to make us rely not on ourselves but on God who raises the dead (2 Corinthians 1:8-9). There were also times when Paul was anxious: 28 And, apart from other things, there is the daily pressure on me of my anxiety for all the churches. 29 Who is weak, and I am not weak? Who is made to fall, and I am not indignant? (2 Corinthians 11:28) Epaphras reminded Paul of why he was doing what he was doing. Epaphras was a church-planter, a missionary. Paul's own life was reflected in Epaphras. And, Jesus' life was reflected in both. So, Paul commends three things about Epaphras: 1.His prayer life. Epaphras prays often "...always struggling on your behalf…" He prays specifically "...that you may stand mature and fully assured in all the will of God."[ Edit: We know that Epaphras was also in prison with Paul (Philemon 23). While being chained, Epaphras knew that the most effective work that he could do for the kingdom was through prayer. ] 2.His work ethic. "He has worked hard for you." Epaphras is not in this for self-glory, but for Gospel advancement. He hits his knees, preaches, teaches, and leads for the sake of the Gospel. This impresses Paul. 3.His vision. And if that isn't enough, Epaphras wants to see the Gospel advance. He has a heart "For those in Laodicea and Hierapolis." He's not concerned only for his hometown, but for the surrounding cities. Paul mentions two more friends: 14 Luke the beloved physician greets you, as does Demas. You can read about Luke all throughout the book of Acts. He is the Author of Luke and Acts, and he is a key player in the Gospel advancing. He is the "beloved healer", probably extremely bright, intellectual, and competent. We don't know a ton about Demas. At the moment of the writing of Colossians, he is "a fellow worker with Paul"[ Philemon 1:24. ] Maybe that's all we need to know! Nonetheless, Paul needed commendable friends. Even so, Paul needs friends who will move the Gospel work forward. That leads us to our next point. Church Friendships (Colossians 4:15-16) Fourth, God saves us into Church friendships. These are friendships that develop around the mission of Christ, and that continue in the mission of Christ. 15 Give my greetings to the brothers at Laodicea, and to Nympha and the church in her house. 16 And when this letter has been read among you, have it also read in the church of the Laodiceans; and see that you also read the letter from Laodicea. Paul expected that the Colossians would pass along the things that he had said to the Laodiceans and to the Church in Nympha's house. Further, he expected that his letters would be read all over the Lycus Valley. The "letter from Laodicea" is probably Ephesians.[ Meynell, Colossians for You, 173. ] This means that his communication was intended to be read more broadly.[ Edit: In other words, the very words of Paul were to be taken not only as authoritative, but as the means through which other people would be converted to Christ. There were timeless, truths that have spanned beyond the Roman Empire into our day that were to be understood, applied, and lived out in the Church Age. ] Because the greetings spanned out across the Lycus Valley, we can also say, in a very indirect way, that Paul greets us from the first century through the letter to the Colossians. Pretty cool! Here is the key point: when you have deep, Gospel friendships, the relationships expand much further than just the individual. Illustration: The Gospel brings you into a sort of web of friendships. Whatever you do in one friendship affects all the rest. We can see this very clearly with Paul, but we usually don't consider the ways that we are at center-points of our web of friendships. The Christian is called to have Jesus at the center of all of his or her friendships, and that necessarily connects you to the rest of the body of Christ. That leads to our fifth point. Collapsing Friendships (Colossians 4:17) Fifth, and briefly, Collapsing friends. These are people who are struggling in Christian ministry and are very tempted to give up. We are not to see these people as projects or as lost causes, but to follow Paul's examples in the following way: 17 And say to Archippus, “See that you fulfill the ministry that you have received in the Lord.” Maybe Archippus was just beginning in ministry (Phil. 1:2), or maybe there was a particular issue that was leading him to feel like he couldn't fulfill his ministry. Either way, Paul singled out this man and called the Colossian Church to reaffirm their desire for him to fulfill his ministry. Paul, at the end of his own life says this in 2 Timothy 4: 6 For I am already being poured out as a drink offering, and the time of my departure has come. 7 I have fought the good fight, I have finished the race, I have kept the faith.8 Henceforth there is laid up for me the crown of righteousness, which the Lord, the righteous judge, will award to me on that day, and not only to me but also to all who have loved his appearing. (2 Timothy 4:6-8). Paul knows that it is not how a minister starts his ministry that really matters, but how one finishes. All along the way, there will be people in your life who will struggle to finish well. We are called to encourage them. That leads us to our final point. Current Friendships (Colossians 4:18) Sixth, and finally, Paul affirms his friendships with the Colossians. 18 I, Paul, write this greeting with my own hand. Remember my chains. Grace be with you. Paul knows that his personal voice matters to the Colossians. He pulls back the curtain and says something to help the Colossians feel, know and believe that Paul is for them because God is for them. Application: a.What kinds of friends do you need? (Ask God for this) b.What kind of friend are you? (Ask your friends about this) c.What kinds of friends have you had in the past? (Praise God for this!) d.What kind of friend will you be in the future? (Ask God about this) e.What do I appreciate most about God's friendship? (Praise God for this!) Testimony & Baptism So ends the book of Colossians. We are going to transition now into two things. 1.Testimony: We are going to show a short recap of testimonies from people who have been encouraged by the message of Colossians. Then, 2.Baptism: We are going to see a baptism together. Water baptism, intended for true believers who have been saved by the work of Christ, is an act of obedience and a visual demonstration of a person's union with Christ in the likeness of His death and resurrection. It signifies that the power of sin is broken, vividly depicting a believer's newness of life. Key Texts: Mt 28:19- 20; Acts 2:41; 8:34-39; Rom 6:3-11. a. The person being baptized will share their testimony, be baptized and then we will celebrate the end of this series with one final song of worship. Let's join together in celebrating what God has done here at FCBC in the past 3-4 months.

Steve's coolness can be boiled down to this one quote from the show: “Surfing is so much better than not surfing.” He went to college to be a middle school history teacher but that doesn't pay. So, he became a CEO instead. Pretty natural transition if you ask me. Business owner, CEO, and “World's Greatest Dad”, Steve Walker talks about life as the youngest of 4 brothers, unleashing the monster within, and how he manages family time through it all. This episode is great for people struggling with self-awareness, doubt, and having no clue wtf you want to do. ----- Show Notes: (11:00) - How did cold calling prepare you for CEO (26:30) - Steve recommends you never get over imposter syndrome (30:00) - Become a monster, temporarily (01:02:00) - Lessons learned from riding waves ----- Links: * https://www.tbconsulting.com/ ----- Episode Quotes I Enjoyed “Half of my success has been being dumb enough to stick with it and grit, the other half is emotional intelligence and the relationships I've forged” “When you have your first child, your selfish self dies” “If you can control you [inner demons] they're no longer inner demons, they're assets.” Bradley Cooper as Henry Girard quote mentioned: “I'm not a bad man but in certain situations, I have to ask myself, ‘What would a bad man do?'” ---- If you liked the episode, subscribe for more! Send feedback or requests to armand@playhardpodcast.com --- Support this podcast: https://anchor.fm/playhardpodcast/support

People love origin stories. And for CX professionals, narratives of customer experience “newbies” growing from humble beginnings into “heroes” can be insightful. Continuing in our series of featuring winners from the Awards International 2022 US Customer Experience Awards, host Steve Walker welcomes Lee Kemp, operations, supply chain, and Customer Experience leader, and Sam Wegman, vice president for customer experience, at Univar Solutions, a global chemical and ingredient distributor. Lee and Sam describe how they built an award-winning program from scratch, having received three gold awards and one silver for Univar's customer experience efforts.