A Spring Equinox episode to inspire new beginnings and plant seeds of change... Rob Hopkins is the co-founder of Transition Network and Transition Town Totnes, and author of The Transition Handbook, The Transition Companion, The Power of Just Doing Stuff, 21 Stories of Transition and most recently ‘From What Is to What If: unleashing the power of imagination to create the future we want'. He is an Ashoka Fellow, has spoken at TED Global and at several TEDx events, and appeared in the French film phenomenon ‘Demain‘. He is a keen gardener, a founder of the New Lion Brewery in Totnes (an example of 'REconomy'), and a director of Totnes Community Development Society, the group behind Atmos Totnes, an ambitious, community-led development project. Rob hosts the podcast ‘From What If to What Next‘, inviting imaginative thinkers to travel in a time machine to 2030 and create a visceral, tangible, innovative sense of a greener, more integrated future, where he champions collective imagination. Rob shows us that rapid, radical and resilient change can happen. It is possible and here are some ideas, solutions and ways to create a greener future joyfully.Recommended reading:The Entangled Activist by Anthea LawsonJoin us at ANCESTRAL and explore our other gatherings, episodes and website.Gift forward by becoming a patron. Bonus content comes out with every episode alongside giveaways and discounts. Thank you to Mike Howe and Chris Park for the music in this episode. Contribute your music and artwork.Support the show
Thought Leaders Business Lab Podcast
Have you ever reached a point in business where you know you needed a competitive advantage, but you weren't quite sure where to focus? In this episode of Influence by Design, we dive deep into the interesting topic of innovation culture with expert leader and solutionist, Rhiannon Simcocks. To be the first is always the hardest. To do something that no one has done before ushers in fear, complete uncertainty, and lots of risk. This is what innovation is all about - carving the path where no one has walked and being responsible for finding the answers to your own questions. Innovation is so much more than tweaking or improving systems and processes, it demands hard work to genuinely do something for the first time and make sure it succeeds. During this conversation you'll discover how you can embrace innovation in business to generate a revolution toward new opportunities.
Kevin Kim, Partner at Geraci Law Firm LLP the nation's largest law firm dedicated to the private lending industry, is a seasoned corporate and securities law attorney specializing in structuring strategic partnerships and creating innovative solutions in private placements and other alternative investments for private lenders, real estate developers and real estate entrepreneurs. Because he has such an extensive background in complex corporate transactions, Kevin is able to provide a very unique high touch approach consulting relationship to his clients while giving them business strategy from a legal perspective. Kevin doesn't mind at all being called a hard money lender, because ultimately what matters most is that his clients get what they need. And he's sharing his expertise on debt fund formation and his perspective on whether there are too many hard money lenders, if the market is too saturated and where he believes there's plenty of room for growth and opportunity. Go to geracilawfirm.com to connect further with Kevin Kim, listen to the Lender Lounge with Kevin Kim podcast or sign up to attend either of Geraci Law Firm's 2023 Innovate or Captivate conferences. To learn more, visit:https://billbymel.com/Listen to more episodes on Mission Matters:https://missionmatters.com/author/bill-bymel/
In this episode, we chat with Stephan Thiel, founder and CEO of Hex Microsystems, about their innovative products - the Hex GS 911 and Hex ezCAN. These devices are designed to help motorcyclists get the most out of their bikes, providing valuable diagnostic information and customization options.Stephan shares the story behind the creation of these products and explains how they work. He also discusses the benefits of using these devices, including improved safety, increased performance, and the ability to customize your motorcycle to suit your individual needs.Whether you're a seasoned rider or a newbie, this episode is a must-listen for anyone interested in the latest motorcycle technology. Join us as we explore the world of Hex Microsystems and learn how their products are changing the game for motorcyclists everywhere.Stephan's Socials:Website: https://www.hex.co.zaWebsite: https://www.hexinnovate.comYouTube: https://www.youtube.com/channel/UCYtixoh65JRsAIBxGDarQXAInstagram: https://www.instagram.com/hexinnovateFacebook: https://www.facebook.com/HexInnovateUltimateAddOns Premium manufacturer of phone and action camera mounting solutions - Use TEAPOTONE10 for 10% offInfluencer Store The Influencer Store helps you build your brand and apparel - mention TEAPOTONEPlease RATE/REVIEW this podcastIf you've enjoyed this episode folks, please leave a review on your relevant podcast platform - it REALLY does help to promote the show and push it further up the rankings
Feeling scared, uncertain, and worried about finances can cause entrepreneurs to feel stuck in a sales or marketing hole. This can lead to thoughts of going back to a corporate job or feeling like their strategy might not be the right one. However, it's up to entrepreneurs to put aside their fear and see through it. They have the power to figure things out and have control over what they believe about what's happening in their business. Your host, Deb Boulanger invites listeners to be curious about exactly what people need right now and to offer them that ONE THING that can get them unstuck. [00:01- 6:14] Navigating Entrepreneurship in a Time of Disruption Understanding the Role of Resistance and Fear in Entrepreneurship Opportunities for Disrupting the Status Quo in Today's Economy Importance of Constantly Evolving to Meet Market Demands Offering immediate results and creative solutions for clients in a changing market [6:15- 10:48] Strategies to Achieve Revenue Goals Seek out opportunities and offer quick results. Listen to the market and identify immediate solutions Align with a funding partner for cash flow issues Focus on the one thing that is standing in your way of your success. [10:49 - 14:58] Navigating Entrepreneurship in a Time of Disruption Don't give up in the face of setbacks, find a way to overcome them Reframe your thinking from "I don't know" to being curious Love and acknowledge others' fear, but put it aside to figure out solutions Offering immediate results and creative solutions for clients in a changing market [14:59 -19:02] How to Overcome Sales and Marketing Challenges Scaling back to bring in needed resources and avoid opportunity costs Overcoming fear and believing in one's own skills and abilities Making meaningful impact through work [19:03 - 20:20] Closing Segment Connect with Deb through the links below Follow us on social media and leave a review Final words Interested in the “Done in a Day Marketing Plan”? Connect with Deb on her Linkedin Profile https://www.linkedin.com/groups/12656341/ Connect with Deb Boulanger Website: https://thegreatdoover.com/debra-boulanger/ Facebook: The Great Do-Over | Facebook Twitter: https://twitter.com/debraboulanger Instagram: @deb_boulanger LInkedIn: "deb boulanger
The voice over industry is always changing. Pivoting for success is about preparing for that change and learning how to adapt. Anne & Lau are very experienced with pivoting professionally. How else could they keep their businesses thriving for 15 years? Pivoting is not just about immediately making changes to your process, but exploring your options. It's about taking a step back, looking at what you are doing and asking yourself “Is this working? Is this the right thing?” There's an incredible amount of pressure to stay ahead of the curve and keep up with the latest trends & tech. If you're not learning new things, you're falling behind. Don't sweat it, Bosses. Anne & Lau are here to help you embrace these shifts + take advantage of bigger & better opportunities... Transcript It's time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry's top talent today. Rock your business like a BOSS, a VO BOSS! Now let's welcome your host, Anne Ganguzza. Anne: Hey everyone. Welcome to the VO BOSS Podcast and the BOSS Superpower series. I'm your host, Anne Ganguzza, along here with my very special guest co-host, Lau Lapides. Hey Lau, how are you today? Lau: I'm, I'm doing great. Anne: Awesome. So Lau, last night -- (laughs) -- Late at night, I had the television on, and there was an episode of Friends that came on. It's one of my favorite episodes because I don't know if you watch Friends. Oh, okay. Lau: Back in the day, are you kidding me? We were all Friends. Anne: So, do you remember the episode where they're trying to get the mattress up the staircase, and they're having a hard time making the turn? And Ross, Ross kept saying, pivot (laughs). Pivot. Pivot. And it totally made me think of my business, and I thought we could talk about pivoting. So question BOSSes, how good are you at pivoting and making quick changes, doing things in the moment, evolving along and changing direction? Good question. And I think we are at a point in our industry where things are changing, Lau, more than ever before. I mean, I think things are always changing. We always have to be on the lookout for trends. But I do feel as though we are at a pivotal point, (laughs), no pun intended, a critical point too in the industry where things just may change. And if we wanna survive, Lau, as a business — and I sat back and really thought about this the other day, we have to be able to evolve and change along with that if we want to survive. And I thought, alright, let's ask myself the toughest question. What would happen? ‘'Cause this has been on the forums for good long time now — the threat of synthetic voices, right? Well, what would happen to your business? Right? Ask yourself the question, BOSSes, what would happen if you did not have voiceover anymore? How would you be able to maintain a business or stay in business? How would you pivot? Lau: That's an excellent question. It's sort of a human question too. We never wanna think about this, but what happens if our career goes down? What happens if our house is gone? What happens if we can't walk anymore? I mean, these are things we don't wanna think about but that do happen in life to people every moment of the day. And it's not unrealistic to say, let me think of three possible scenarios that I could do if my business starts to crash and burn. Or if the pipeline for my business that I so rely upon, those 2, 3, 4 clients are gone? I actually saw one business, Anne, where there was four biggies in the pipeline for a talent, and they all went down. This was at the beginning of a earlier recession, and he had to close his business. He had to close, not because he didn't have the business, because he didn't know how to pivot. Anne: Well, you bring up such a good point. And you know, the pandemic was a big jolt to everyone's minds in saying, oh gosh, all of a sudden things have changed. Right? And this became like, well, we better make sure our studios are up to snuff and because we're gonna now be working from our home studios. And it became a thing that if you were a talent and you didn't have the proper requirements for your studio, if it didn't sound good, if you didn't have Source Connect or ipDTL or another way to connect to your client, your business might be suffering. And so those that were able to pivot and quickly recognize this and implement that, if they didn't have it implemented already, we're able to pivot. That was, I think, one of the first jolts to, I think a lot of us in the industry, that, oops, something changed and we need to be able to pivot with it in order to be successful or remain successful. Lau: Now, did you have one, at least one big pivot and during covid that you can recall and say, wow, that was a big shift? I changed, whatever that was? Do you have one in mind that you did during that Covid period right at the beginning? Anne: That's a good question. Well, first of all, I know that right before lockdown, I was super excited because I was able to complete this studio before that happened. And so when that happened, the great thing was, is that I was prepared. And I know that I already had been active with my ipDTL, so I was thankful for that, right, and Source Connect. And so I technically knew how to use them, I had used them. I was able to then make sure that I had those advertised on my page to make sure I could handle new work coming in, or if people had questions, because it was becoming a requirement now in casting specs. And so for me, it was literally making a pivot. I also had a lot of people reaching out for coaching, right? So I needed to make sure that I was able to handle the influx, which to me was a wonderful thing, right? I didn't have to necessarily worry so much about not working or losing business because more and more was coming in. So for me, it was an adjustment in terms of my scheduling and how I could fit everything in and do that. But what about you, Lau? Because you had a physical studio. Talk about that. Lau: Yeah, I did. And I did what every other voiceover talent. I was building my own voiceover studio from home. But the big pivot for me that I didn't even recognize I was doing, besides going online with the business, which was huge — that to me was huge, like, being able to go into the global zone and reach clients that way was terrifying, but incredibly exciting. The other big pivot for me was becoming an agent. So I never, ever dreamed or thought of that or envisioned that as part of my business at all. And then all of a sudden, I was on lockdown with everyone else, and I said, I, I -- Anne: Yeah, maybe we'll do that. Lau: And yeah. And my husband said, do you know anything about that? Do you know how to do that? I said, uh, no. I've had agents as a talent, but I've, I've never worked in an agency. I've never worked in an office. I'll figure it out.(laughs) Anne: I love that. I'll figure it out. Lau: So it's that sense of — the way I was trained. Yeah. The way I was trained, my mentors were like, listen, in business, Lau, in business, you have to set up your service. And then you have to figure out how to do it. Because believe it or not, (laughs), right? Miss control factor here, you are not gonna know how to do most things before you sell it. And that to me was outta my mind with that. Like, I had to know exactly how to do everything before I could put it on the market. And I learned that's actually not the way business really runs. Like you're upgrading your product, you're offering new services, and you're kind of piloting it and pulling it to figure out what it is through your client base. And I figured out how to do that. But the big pivot for me was going online. Anne: That's amazing. So you created another segment of your business, or you grew another segment of your business. And I'm gonna say for me, during the pandemic, it was growing my business for coaching and demo production and producing demos online. Now, I am gonna say, for me, I am so grateful that I came from a background of technology because I was very used to having new things thrown at me and then being able to learn them and adjust and pivot. And I cannot tell you how much that experience helped me through the pandemic and pretty much anything else that as the industry grows here, being able to adjust it. You know, in the beginning, the fact that I understood technology or I could work with technology helped me when home studios weren't a thing, and then they were a thing. So I understood that it was something I needed to do. Being online, that has always been an inherent part of my experience, and I'm very grateful for that. It's how I brought VO Peeps into light. When I decided to quit my job and then just do full-time VO, I had to really start implementing things quickly so that I could bring in some revenue. And because I had experience in technology, I thought I would say, well, I thought, well, I can create a networking group that's global and that's online. And thus began VO Peeps. As, you know, things started to evolve. I started to offer classes using streaming technologies and then hybrid classes so that people didn't have to be physically near me to take a class or in person. They could do it online, in Zoom. And so I was able to evolve with that. And so I'm very, very fortunate and I cannot stress enough for those of you out there that maybe are afraid of technology or afraid of your computer or learning new things, I think it's fundamental, number one, to be able to take advantage of the technologies, to help you pivot (laughs) and help you grow. And I think that that's number one, that I feel so lucky that I'm — was able to pivot with the help of technology, and the fact that I knew it — and if I didn't know it, I would learn it. Right Lau, just like you, if you don't know, you're going to have to learn in order to kind of stay afloat and survive. Lau: I think also along with that, there's this sense of who I thought I'd be or where I thought I'd be by a certain age or a stage of life. And I know a lot of people go through this like, oh, I think I'd be this, or I'd be married by this day, whatever. Believe it or not, I always thought from a young age, I would be like, a talent, full-time, professional talent, because that's what I was trained to do for the first half of my life. And then that was a massive pivot. And very difficult too, because anyone who's a talent who pivots in another direction, whether they become a producer or a director or they own an agency or whatever, there's that loss. There's a little bit of mourning in that. There's that loss of understanding that, sure, I can do a gig or whatever, but my real focus for my business is in this direction. So that was a massive pivot for me when I opened my studio to really say, I can still do a gig if I wanna do a gig, but it's no longer my focus, it's not my focus point. My focus point is this. And to be able to concentrate and discipline myself to, to pivot in that direction is tough. It's wonderful that we're capable of doing that. But every, like, I'd say, every year, maybe once a year or so, like I just wanna cry my eyes out because I think, oh, what could have happened if I used this in my performance track? You know what I mean? Anne: First of all, I love that you mentioned that. I wanna say that I've always been of the philosophy that I love performing, right? I love being a voice actor, and nothing beats it. Right? But I give so much credit to my ability and what I've learned over the years to build a business in regard to keeping me safe and able to pivot, right? So again, if I ask the really hard question, okay, synthetic voices are getting good, right? There will be a market for them. There will be people who will pay for them. It will be okay at some point it'll probably evolve because I've gotten used to talking to Alexa. I always use Alexa as my example, but what am I going to do when parts of my business are taken away, right, by the technology? What can I do? And so asking the really tough question, if there was no voiceover, if the synthetic voice got so good that maybe the market just collapsed, and that could happen, what would I do? And I am thankful, so very thankful that I have the business skills, right? I've built a business and I've maintained that business for 15, longer than 15 years. And so what can I bring with those skills, right, to maybe not perform and do voiceover? What else could I do? And so I really started to think about, okay, there's lots of kind of things on the side. I have the VO Peeps group. I call it the tendrils of my business, like it's got arms. But really I could do something more with that. Or with the podcast, maybe I could be a podcast host or I could help other people develop their podcast. There's so many things that I am grateful for, again, because I have built my business up. But I think, BOSSes out there, you've got to really, really sit down and think, what will happen if this industry changes in a way that it's not what I intended right now? And am I preparing myself? Am I training myself to be able to evolve and pivot with it? But I think the whole business skills thing, if you guys are bored, (laughs) BOSSes out there, if you're bored, like, what should I train on next? Right? What should I do? Yes, of course, performance. But don't forget, gosh, about business, marketing -- those things, those skills will be invaluable for you as a business in order to survive whatever pivot you decide or whatever pivot you do. Lau: Yeah. I couldn't agree more with that. I think you gotta be in the business of being in business. My dad always said, I'm in the business of staying in business, right? So I'm not gonna do something completely unrelated, because it's not within my skillset. Like I'm not gonna go all of a sudden be a nurse. I'm probably not gonna be a firefighter. Could I actually have the skills to apply? Yeah. I really could, 'cause I feel like I've been taking care of people for a lot of years, but I'm not gonna do that. That's out of my realm, but within my realm — you're building hardcore skills, these BOSSes that are listening now. You're really, you may not know it, but you're building skills so that if one area of your business goes down, you don't wanna become obsolete. It reminds me of the services that were doing, you know, VHS movies, you know what I mean? And you'd go in and you'd rent a movie and take — you and I remember those days, you'd take that movie, you'd rewind it and bring it back. Well, they went out of business, they became obsolete and went out of business when then we went to DVDs, and now we're streaming, and now we're this. So I always wondered, why didn't they go into that area of innovation? Why did they just close down? Why didn't they pivot and shift? Why didn't they go into DVDs? Why didn't they -- Anne: Great example, Netflix. Lau: I don't know why. Anne: Right? Netflix, it was videos, right? It was videos that you rented and they mailed them to you. Right? Do you remember that? I feel old now. They mailed them to you for $.99 when you joined, right? And you could just keep getting videos and look at their pivot. Wow. I mean, that's an amazing pivot. Now they're one of the largest online streaming services, and I'm gonna say Microsoft, IBM. Look at these big companies that have been around for a very long time, right, and how they have pivoted and evolved. Look at, I think I was mentioning this to you before, but I had just seen something with Gary Vaynerchuk, who I absolutely love. He just was talking about the tractor. So farmers, when the tractor was invented, they were like, oh, it's gonna take away my job, it's gonna take away my job. And they would scream, and guess what? We evolved, right? So now tractors are being used to help farmers do their job. And so then we can, as humans, do more wonderful things. So I always think — when people have a thought that, oh my God, this is gonna take my job away. My business is gonna fall out from under me -- I think we need to really think about tractors or that concept that like, okay, how can we use whatever it is that's disrupting our business? And I'm gonna use technology as an example, right, synthetic voices. How can we use that to enhance our business or expand our business? How can we use it to help us do our jobs better? And I'm telling you, BOSSes out there, if you use Positron mm, okay, you cannot be hypocritical, right? Positron uses AI to help you do your job better, right? And yes, there's a lot of discussion about rights and and licensing and yes, that needs to be addressed. Right? Which is what I've always been talking about. If you're on the ground floor with this stuff, you have a voice to be able to make sure that that will happen. Okay? So I think really, it's going to expand us as human beings. Right? And it's not gonna take over ,because human beings invented it. Right? And I like to believe that not everybody in the world is evil, and that we will ultimately use the technology to help us to build better things and to be greater human beings. Because nothing will take away the fact that we are humans, and we humans like to engage with each other. Yeah, yeah. Lau: And we also like to innovate. And I think once you sit back and you stop innovating, then you're stopping the whole nature of what business is. I mean, building a business needs to be built from the ground up. Even if someone is handing you a business or selling you a business, you still have to put your stamp on that. And you have to figure out from an integral source about like, how do we do things? Like the best people who run businesses know how to do a lot of the jobs. It doesn't mean they're going to, but they're gonna delegate them. But it, they know how to do a lot of what their business runs on. Anne: They're educated. Right? Educate yourself. Lau: They're educated. So yeah, so the peeps listening now have to think, okay, what are three things right now that are related, directly related to my business that are my skillset that I'm learning and I'm doing that I could literally offer -- I could extend my business if this area goes down, if this area? Like I'm a really great writer. Okay. If you're a great writer, you should be able to write copy, you should be able to write particular scripts in certain genres that you love or that you're really good at. You should be able to sell those potentially. Anne: But what if AI takes that away from you, Lau, then what? Then where's your pivot? There you go. Mm. Lau: Well, there it is. You have to continue to -- it's like a tree. I always feel like, I know you feel this way too, Anne, in my business, my life isn't long enough to do everything I wanna do. Like I'm an idea a minute. I, I'm like an advertising agency idea minute kind of person. I'm like, oh my God, yes, I could create a library of this, and then I could do this and then I could offer this. Do I do it all? No, because you can't do it all. You have to make selections and prioritize along the way. But if three things went down, I'd take three other things and build them up. Because I feel like we are expansive. We're expansive of possibilities. There's so much realm we can do. Anne: Yes, always think of the abundance, right, rather than what's being taken away. People who are stomping their foot and saying no, no to this technology, no to this evolution of what's happening in the industry. I'm sorry, but I'm not gonna stop AI. I'm just not as a single human being. I can have a voice and determine how I use it. Right? And how it will affect me and how it will affect my business. And for me, I am steadfastly committed to not having my business be in any sort of detriment because of it. I will use what I use to enhance my business, and that's it. But I think we have to always be of the mindset that we need to educate ourselves in order to really think about how are we going to pivot and educate yourself continually think about what it is that you bring to the table that can be another avenue for you or another tendril of your business to start developing now. And it doesn't have to be all voiceover related, although I like to be in parallel. I mean, like you said, you're a good writer. You could write. I mean I organized events. I can organize events. We do a podcast together. How much fun to help other people do podcasts together? There's just a lot of things that I think that can happen if you really just put your mind to it. Lau: I would love to see people really challenge themselves to take the time — if they're taking a lot of time -- they're fighting the good fight, they're fighting the battles, or they're upset or they're engaging in conversation, they're trying to work out the problems of having these innovations taking over their work, I get that. And to some degree it's necessary to do that, to process through what you're going through. But I'd also like to see people take the time that they're taking to do that to also innovate new ideas and really start to execute and implement those new ideas to see if they can be a viable source of joy and income for them. Because I guarantee you so many people are taking so much time to get angry or gossip or downtalk this or that. Number one, as you said, it's inevitable. We're not gonna stop it. Nor would we wanna stop it -- Anne: So much energy. Lau: — necessarily, but the — yes. So much energy is going in the wrong direction. Anne: Fighting (laughs) and trying to stop. And I think honestly -- like, I love that you said the word innovate. And I think that there are too few people that think about themselves as being innovative. Right? And we are, I mean, gosh, we are probably some of the most innovative, creative -- if you're a creative, you're innovative. That's the way I feel. Or you can be innovative if you're creative. Right? And that's where I think we need to stretch ourselves to grow ourselves as BOSSes. Think beyond the booth, think beyond the booth. How can you build your business? How can you grow your business? Doesn't necessarily have to always be within the confines of the booth. And innovate, I love that word. I think that should be like your challenge word for the rest of the year. Innovate. How can I innovate? Yeah. Lau: How can I innovate? And there's a beautiful little piece of artwork that's in my office that I bought in my travels, and it says create the things you wish existed. And I love that. That's like one of the mottos or affirmations that I have found in my travels that really, every time I look at it, it inspires me to say, okay, I'm not gonna sit and dish(?) day and night about what I don't like and what's going wrong and why did I lose this, and how come I'm not making money at that? I'm gonna say, woo, hold on. Whoa Nellie, let's go to here and say I'm gonna do this. How can I make this work? How can I make this happen? And that opens up the portal to a whole world inevitably that that door closes, that door opens, it opens up that whole world that if I didn't ask that question, if I didn't go down that path, none of that would've happened. If I stayed in this sort of negative vibe zone of just being really irritated that it didn't go the way I wanted it to go or I feel like something's been taken from me, or I've been violated in some way — I'm gonna empower myself to say, but wait a second, I've got all of these powerhouse sources within me that I can now grow that can take the place of that. That's how entrepreneurs really think in order to survive. Because not everything thrives and not everything lasts forever. And how they do the comeback. People like Cher and Madonna, how do they do the comeback every time? Anne: Can I just say this? I know Madonna gets a lot of criticism. But look at a woman who knows how to pivot(laughs). She has lasted in the industry, right, for, 40 years. Right? Lau: Right. And then great actors like Tom Hanks or whatever, how did they, how did they pivot when they physically change? They emotionally changed. How did they shift? Anne: Meryl Streep, I'm just saying. Lau: They're not gonna get the same roles. Anne: Every new role, pivoting, evolving, still remaining relevant. I mean it's inspirational really. Lau: Yeah. Anne: So, yeah. Yeah. Lau: It's totally inspirational because I could sit there and I could say, I'm really upset though, Anne. I'm very sad and angry that I don't look 25 anymore. I'm gonna try like heck to look 25, and I can do that. But wouldn't it be better to say, but wait a second, I'm 40 or I'm 60, and I'm gonna bring out the intense beauty and wisdom I have now that I didn't absolutely have when I was 25. Anne: Sarah Jessica Parker. Right? I'm going gray. I'm just -- Lau: That's what it is. Anne: Right. Like just to continue to evolve and continue to innovate, be relevant. And really, I think BOSSes, it's something to just sit back and think when you're on vacation next time maybe, and you've got some downtime, and really think about how you may pivot as times change. And sometimes you just don't know what's gonna happen. But I like to present myself, well, if this happens, I will do this. Or maybe I'll start pursuing educating myself here, because I see things happening this way. And I think it's hard to be a visionary, but I always try to be. I do know that after working 20 some odd years in technologies, that I cannot stop it. And I say it's over and over again. You might think I'm a broken record, but I cannot alone stop technology from happening ever. And it just became a thing. And I think once you realize and you kind of accept that, it helps you to pivot, it helps you to to be innovative. It helps you to think about how can I utilize what I've got in front of me, not just technology, but utilize what I have, who I am and what I have in front of me to grow and to become better and to maintain a successful business. Lau: And be okay with change. Be okay with things not being the way you know them to be. That's tough. I always found that difficult ‘cause I loved things that were familiar to me and things I knew. Just be okay with the shift and change of the pivot. It's like you're going to something new. It's not going to be replicating what you did before. And if you're okay with that -- Anne: Roll with the bumps. Lau: — you're a little bit bravery, you're more courageous. Roll with the bumps, 'cause innovation is not always success. Innovation is trying, you know what I mean? It's taking chances. It's taking calculated risks. It does not say that you're going to be successful because you're pivoting. It means you have the opportunity to be successful. Anne: If you are riding bucking bronco -- I always say this 'cause I rode horses as a young girl, right? And as a young girl, this was the sitting trot. Okay? And any of you horse lovers out there that rode, being able to sit a trot and be able to let go of your hips and roll — because a horse's movements are not always perfectly smooth. It's hard to anticipate sometimes. Or if a horse spooks, you have to literally be able to roll, roll with the changes so that you don't get thrown off that horse. Right? So, I don't know, maybe -- Lau: Is that where we get roll with the punches? Anne: — the punches aren't as hard. Right? Is if you resist against those punches, right, it's gonna hurt a whole lot more. Wow. Good stuff. Lau: Right. Anne: Oh my God. Lau: Right, right. I love it. It's so true. Anne: Now we know you can do it. So I'm going to give a great big shout-out to our sponsor, ipDTL. You too can network and connect like BOSSes. Find out more at ipdtl.com. And also, I want you to imagine the world full of passionate, empowered, diverse individuals like we all are. As BOSSes giving collectively and intentionally to create the world that you want to see, a lot of what we just discussed today. You can make a difference. Visit 100voiceswhocare.org to find out more. You guys, have an amazing week. We love you. We'll see you next week. Bye. Join us next week for another edition of VO BOSS with your host Anne Ganguzza. And take your business to the next level. Sign up for our mailing list at voBOSS.com and receive exclusive content, industry revolutionizing tips and strategies, and new ways to rock your business like a BOSS. Redistribution with permission. Coast to coast connectivity via ipDTL.
Be real with yourself.Today's fellow featured bookcaster is a Talent Development Specialist, Career Coach, TEDx speaker, and Elena Agaragimova. Elena and I had a fun chat about her book, “The Rough Guide to Awesome Leadership: A Brain Friendly Approach to Take Action and Be an Inspiring Leader”, rebirthing your career after burnout, and more!!! Key Things You'll Learn:Her journey to America and how it jumpstarted her entrepreneurial mindsetWhy wellness must be part of an entrepreneur's lifestyleThe inspiration behind her bookHow Elena keeps her life in balance 3 lessons learned from starting her podcast Elena's Site: https://elenaagar.com/Elena's Book: https://www.amazon.com/rough-guide-awesome-leadership-inspiring/dp/B0BN7PD6QC/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1669892365&sr=8-1Elena's Podcast, “The Shift with Elena Agar”: https://open.spotify.com/show/5UKh6dWcuQwJlmAOqD8wij?si=6a1a3fcadabc414c The opening track is titled “Check It Out” by Mountaineer from #Uppbeat (free for Creators!):https://uppbeat.io/t/mountaineer/check-it-outLicense code: AR6DFPGVXQ9Q1SSY Please support today's podcast to keep this content coming! CashApp: $DomBrightmonDonate on PayPal: @DBrightmonBuy Me a Coffee: https://www.buymeacoffee.com/dombrightmonGet Going North T-Shirts, Stickers, and More: https://www.teepublic.com/stores/dom-brightmon You May Also Like… Ep. 500 – “Life Reset” With Dr. Foojan Zeine, Psy.D., MFT (@DrZeine): https://www.goingnorthpodcast.com/ep-500-life-reset-with-dr-foojan-zeine-psyd-mft-drzeine/ Ep. 477 – “P.S. You're a Genius” with Kelly Trach (@kellytrach): https://www.goingnorthpodcast.com/ep-477-ps-youre-a-genius-with-kelly-trach-kellytrach/ Ep. 515 – “From Food Stamps to 7-Figure Mompreneur” with Iva Paleckova (@IvaPaleckova): https://www.goingnorthpodcast.com/ep-515-from-food-stamps-to-7-figure-mompreneur-with-iva-paleckova-ivapaleckova/ Ep. 571 – “A Powerful Culture Starts with You” with Dr. Shahrzad Nooravi (@shahrzadnooravi): https://www.goingnorthpodcast.com/ep-571-a-powerful-culture-starts-with-you-with-dr-shahrzad-nooravi-shahrzadnooravi/ Ep. 632 – “The Career Toolkit” with Mark Herschberg (@CareerToolkitBk): https://www.goingnorthpodcast.com/ep-632-the-career-toolkit-with-mark-herschberg-careertoolkitbk/ Ep. 623 - "The Day One Executive" With April Armstrong (@ahaconsult): https://www.goingnorthpodcast.com/ep-623-the-day-one-executive-with-april-armstrong-ahaconsult/ Ep. 359 – “Think Yourself Confident & Successful” with Nathalie Plamondon-Thomas (@thinkyourselfAc): https://www.goingnorthpodcast.com/ep-359-think-yourself-confident-successful-with-nathalie-plamondon-thomas-thinkyourselfac/ Ep. 488.5 – “Create, Innovate & Dominate” with Tracy Hazzard (@hazzdesign): https://www.goingnorthpodcast.com/ep-4885-create-innovate-dominate-with-tracy-hazzard-hazzdesign/ 275 – “How Thoughts Become Things” with Dr. Marina Bruni (@DrMarinaBruni): https://www.goingnorthpodcast.com/275-how-thoughts-become-things-with-dr-marina-bruni-drmarinabruni/ #Bonus Ep. – “Next Level Entrepreneurial Mindset for Happiness” with Hayk Tadevosyan (@hayktadevosyan): https://www.goingnorthpodcast.com/bonus-ep-next-level-entrepreneurial-mindset-for-happiness-with-hayk-tadevosyan-hayktadevosyan/ Ep. 348 – “Bring Inner Greatness Out” with Dr. Mansur Hasib, CISSP, PMP, CPHIMS (@mhasib): https://www.goingnorthpodcast.com/ep-348-bring-inner-greatness-out-with-dr-mansur-hasib-cissp-pmp-cphims-mhasib/ 151 - "The Superstar Paradox" with Keren Eldad (@CoachKeren): https://www.goingnorthpodcast.com/151-the-superstar-paradox-with-keren-eldad-coachkeren/ #Bonus Ep. – “Structure Creates Freedom” with Brad A. Milford (@BAMilford): https://www.goingnorthpodcast.com/bonus-ep-structure-creates-freedom-with-brad-a-milford-bamilford/
Principal Center Radio Podcast – The Principal Center
Get the book, The Power of Us: How We Connect, Act, and Innovate Together Visit David's website, www.DavidPriceOBE.com About the Author David Price, OBE is an international expert in how organizations of all types learn, innovate and make themselves fit for the future. He is a highly sought-after public speaker, and his work has been praised by countless organizational clients as well as Sir Ken Robinson and Her Majesty Queen Elizabeth. He is the author of two best-selling books, Open: How We'll Work, Live And Learn In The Future, and The Power Of Us: How We Connect, Act, And Innovate Together.
On episode 85 of Outside The Studio: Feeling guilty about not making as much money as your partner, because you want to pursue a more meaningful career? That's our culture talking. Jill Rose and Tessa Tovar chat on why women feel the need to prove themselves in their work, the importance of rest, and what it looks like to be a life coach. Jill is a life coach for women, yoga instructor, speaker and facilitator whose purpose and passion is to lift, nurture and guide women to realize their innate and powerful brilliance and to help them stop playing small in their lives so they can live in confidence, clarity, joy and freedom. Timestamps (00:00) Intro (05:50) Importance of Rest (09:25) Value as Women (15:35) Pressure to Compensate for Making Less (18:55) Let the Current Take Over(31:35) Reading (36:00) Teaching Yoga (42:00) Advice to students (47:20) Imitate, Integrate, Innovate (49:35) Life Coaching Key Takeaways 1. In our society, women's value is tied to our output and productivity. If we make more, we are valued more; if we have high financial success, our value is high as well. Entrepreneurship for women can be difficult, especially when there is a shift in financial “power” with her partner, because she no longer makes as much. However, this isn't true. You are valuable just the way you are and there is nothing you need to do to prove that. 2. The three types of rest are layered like concentric circles. On the outermost circle, there are restful activities to do monthly or quarterly, like a weekend getaway, or a day dedicated to reading and other hobbies. On the next circle in, there are daily practices for rest such as meditation, journaling or other quiet and still exercises. Finally, in the center there are practices for immediate rest when you find yourself in a stressful or anxious situation. It could be breathing exercises, grounding techniques, or a long hug with a trusted friend. 3. When learning something new (like training to be a yoga instructor!), remember that it will all fall into place. Trust yourself. Imitate the new material, integrate the teachings into your flow, and innovate new methods. You have everything it takes to do this, trust the process and your teachers. Jill Rose's Book Recommendations Carrie Soto is Back by Taylor Jenkins ReidThe Seven Husbands of Evelyn Hugo by Taylor Jenkins Reid The Last Thing He Told Me by Laura Dave Book Lovers by Emily HenryBuy the Book by Jasmine GuilloryThe Maisie Dobbs Series by Jaqueline Winspear Run Fast, Eat Slow: https://runfasteatslow.com/ Bonus TreatJill's “Hummus” cookie recipe (adapted by Tessa Tovar) https://img1.wsimg.com/blobby/go/59f4181f-866b-4cfc-9431-5da39493b61c/downloads/HealthyChickpeaChocolateChipCookies.pdf?ver=1678671721458 Connect with Jill Rose Website: https://jillrosecoaching.com/ Facebook: https://www.facebook.com/people/Jill-Rose-Coaching/100074947624293/ Instagram: https://www.instagram.com/jillrosecoaching/ Connect with Tessa Tovar Website: https://tessatovar.com/ Instagram: https://www.instagram.com/tessamarietovar/ LinkedIn: https://www.linkedin.com/in/tessa-tovar-baa27613 Twitter: https://twitter.com/TBenedicktus
Bu bölümde İstanbul'da turist gezdirme, iOS uygulama geliştirme ve eğitim sistemi üzerine sohbet ettik.Bizi dinlemekten keyif alıyorsanız, kahve ısmarlayarak bizi destekleyebilir ve Telegram grubumuza katılabilirsiniz. :)Yorumlarınızı, sorularınızı ya da sponsorluk tekliflerinizi email@example.com e-posta adresine iletebilirsiniz. Bizi Twitter üzerinden takip edebilirsiniz.Zaman damgaları:00:00 - Giriş / Ortaya karışık11:20 - Yabancıların gözünden Türkiye20:01 - Turist gezdirme33:30 - Haftamız nasıl geçti44:45 - Mobil uygulama geliştirme1:17:42 - Eğitim SistemiBölüm linkleri:Shift HappensMidnight ExpressCities: Skylines IIThe Reluctant TravelerVakitler Mobil Uygulaması #1 - Projeye Başlangıç ve Tasarım SistemiVakitlerDo schools kill creativity? | Sir Ken RobinsonTeaching as a Subversive ActivityKerbal Space ProgramRemixImitate, then Innovate
As a sales pro, are you innovating? Are you thinking outside of the box? We all know that the best ideas come from the field and not the ivory tower of executive leadership! Why do you think your manager is always coming to you with new ideas? In some cases, they may be neurotic, maybe micromanaging you. In many cases, they are just trying to innovate. They are trying to do things better, get ahead of competition, get ahead of trends, and get ahead of their own manager! How do you innovate? It's not complicated, but it takes just a little bit of time to slow down and look at your business. How could you work differently? How are your customers behaving differently? How are they responding to some of your offers? How are you or they communicating? Enter our monthly drawing for an insulated High Tech Freedom tumbler - www.hightechfreedom.com/mug What does Freedom mean to you? Check out our webinar: “How Top Sales Pros Create Passive Income & Achieve Financial Freedom With Hands-Off Real Estate Investing” Book a 15 minute call with Chris. 15 Minute Call With Chris Freeman - Chris Freeman calendly.com Host Contact Information - Chris Freeman LinkedIn - http://linkedin.com/in/chrisfreeman Facebook - https://www.facebook.com/chris.freeman.9461
In today's episode of Empire, we start with Jason's big takeaways from ETH Denver. What was the vibe? What innovations are on the horizon? And most interesting, what crypto sector was conspicuously missing from the conversation? We then discuss Silvergate's unwind, Coinbase's wallet announcement (bullish), Amazon NFT rumors, MakerDAO's 1.25B treasury proposal and more! - - Timestamps: (00:00) Introduction (02:33) ETH Denver Takeaways (09:15) Silvergate Unwinds (21:06) Coinbase's WaaS Announcement (28:49) Amazon NFT Rumors (33:07) Public.com (34:29) GBTC & Legal Wins for Crypto (40:24) MakerDAO Proposal to Buy $1.25B US Treasuries (44:04) Bitcoin Innovations (51:44) Predictions: Hong Kong, Bitcoin stablecoins, Coinbase - - Follow Santi: https://twitter.com/santiagoroel Follow Jason: https://twitter.com/JasonYanowitz Follow Empire: https://twitter.com/theempirepod Subscribe on YouTube: https://tinyurl.com/4fdhhb2j Subscribe on Apple: https://tinyurl.com/mv4frfv7 Subscribe on Spotify: https://tinyurl.com/wbaypprw Get top market insights and the latest in crypto news. Subscribe to Blockworks Daily Newsletter: https://blockworks.co/newsletter/ - - Resources Silvergate Twitter thread https://twitter.com/ramahluwalia/status/1633669035924529152 Empire episode with Eric Peters https://spoti.fi/3yqRcdd Empire episode with Rebecca Rettig https://spoti.fi/3ynCF1Z Empire episode with Muneeb Ali (Ordinals/Stacks) https://spoti.fi/3L6xXgB MakerDAO US Treasury proposal https://bit.ly/3T4oqbF - - Disclaimer: Nothing said on Empire is a recommendation to buy or sell securities or tokens. This podcast is for informational purposes only, and any views expressed by anyone on the show are solely our opinions, not financial advice. Santiago, Jason, and our guests may hold positions in the companies, funds, or projects discussed.
It's hard to Innovate because It's not a linear process, it's often circuitous. So if you fail, pick yourself up and learn from it. You might go in a new direction. -Carrie Allen Having a great idea and acting on it, nurturing it into reality, and believing in its merit is a lot like finding buried treasure at the bottom of the ocean. If your idea works, the rewards are huge. Carrie Allen has spent her career focused on innovation: helping people steward new ideas, methods, and products. Her clients are trailblazers who have taken great ideas and turned them into dreams come true to form thriving businesses. As Managing Partner of CIC Captains of Innovation in Cambridge, MA. she and her team provide bespoke white glove innovation consulting from new idea generation to commercialization, and in the process, www.captains.cic.com is creating a global network of doers and dreamers in a city that is home to both MIT and Harvard. Says Carrie: “the companies that succeed are those that can navigate ambiguity.” Raised in Kentucky by her father, after her parent's divorce divided the family in two, Carrie admits to learning how to be resilient as a child and names her beloved grandmother as her role model. Her passion and determination are evident in everything she does, including taking on work-life balance in a blended family with love and grace, while scratching her own creative itch with handcrafted linens she markets through her website: www.augusttable.com. For a brief encounter with a creative guru, hit that download button. #innovation #entrepreneur
EPISODE SUMMARYThe software industry is highly competitive, with numerous companies offering similar products and services. Despite a company's confidence in its superiority, the challenge lies in differentiating itself from the competition in the eyes of the market. In this week's episode of Scale Your Saas with host and B2B SaaS sales coach Matt Wolach, Ton Dobbe, the author of "The Remarkable Effect" and Chief Inspiration Officer and Founder at Value Inspiration, offers guidance on how to stand out and gain more wins by effectively positioning oneself against the competition.PODCAST-AT-A-GLANCEPodcast: Scale Your SaaSEpisode: Episode No. 254, “How to Differentiate from the Competition - with Ton Dobbe”Host: Matt Wolach, a B2B SaaS Sales Coach, Entrepreneur, and InvestorGuest: Ton Dobbe, the author of "The Remarkable Effect"TOP TIPS FROM THIS EPISODEHire a Coach or Get a MentorDon't Try to Please EveryoneDifferentiation is KeyEPISODE HIGHLIGHTSBuild a Lasting ImpressionAlways Strive to Innovate. TOP QUOTESTon Dobbe[04:12] “You realize that this one thing bubbles up every time again, it's like, okay, traction is there. But it's not predictable; something is wrong. And once you get it predictable, and you can get this flywheel going now, things start moving the right way.”[09:02] “Create something valuable and desirable, and the combination of the two is really important. Because something valuable is, of course, that's the Holy Grail.”[15:58] “Focus on the essence. What words like focus come up? But more importantly, is that I really drill down into, what is the real problem we're trying to solve here.” Matt Wolach [06:17] “It's hard sometimes when you're in the moment to see it. That's why I think having a coach for people to work with you is so great.”[11:35] “Much better to make sure that you differentiate, make sure you separate, and they identify you as someone who this is an organization slash person slash tool product that can help us and get us to where we're going to, and the others will not.”LEARN MORETo learn more about Ton Dobbe and Value Inspiration, visit: https://valueinspiration.com/.You can also find Ton Dobbe on LinkedIn at: https://www.linkedin.com/in/tondobbe.For more about how host Matt Wolach helps software companies achieve maximum growth, visit https://mattwolach.com/.Get even more tips by following Matt elsewhere: Sales Tips LinkedIn Twitter Instagram
Sexy Soulful Success with Emily Cassel
Join Emily in this episode as she interviews Maddie Hunt, founder of her., a virtual assistant and online business management agency for female identifying founders. They discuss the origin story of how Maddie started her business... and after a few years in, why she decided to STAY, and why innovation + staying ahead of the curve is so important to Maddie in her business + her clients' businesses. Tune in now! IF YOU ENJOY THE PODCAST… We would love for you to subscribe, rate, and review it on Apple Podcasts! This helps more people find the show and give it a listen. Thank you in advance :) WMNûp IN YOUR BUSINESS + LEADERSHIP: www.wmnup.co/membership - Join us inside our annual WMNûp Community Membership + save 15% off when you use the code PODCAST at checkout! www.wmnup.co/intensive - Learn more about working with Emily 1:1 in her 90-day Business Evolution Intensive + book an application call to inquire [only 2 more spaces available for February start dates!] www.wmnup.co/events - Check out our local IRL events in Charleston, SC! www.wmnup.co - Download the FREE Evolutionary Leadership Masterclass today to start your WMNûp journey. CONNECT WITH EMILY: Instagram: instagram.com/emilycasselofficial | Instagram.com/wmnup Website: www.wmnup.co CONNECT WITH MADDIE Website: https://www.hireher.biz/ Instagram: https://www.instagram.com/hireher.biz/ her. Marketplace https://hireher.biz/her-marketplace
In this new series titled Getting Personal, we talk to new and veteran senior executives about their journeys to corporate leadership, their motivations, passions, and the peaks and valleys of running a medtech company. Medtech Insight talked with Ken Stein, Boston Scientific's global chief medical officer about his own diagnosis with atrial fibrillation and advice for others living with the disease, innovative technologies in development at Boston Scientific, and some of his proudest and more challenging times on the job, as well as his advice for other physicians who are contemplating a move into the corporate world. Listen to the podcast via the player below: Medtech Insight articles addressing topics discussed in this episode:
Replicate before you innovate>> Get the newest LFG episodes delivered to your inbox when you Sign Up for our Newsletter.Resource Links:Fast track your marketing efforts while avoiding common marketing mistakes in our new trainingEstate planning attorney? Stop guessing how to get results from online ads and grow your firm with our client-generating Seminar 3.0 Hosted on Acast. See acast.com/privacy for more information.
Explore the danger when our personal identities become shrunken by our work identities. Your host, Donna Peters, taps into the mesmerizing mind of innovation leader, Amelia Schaffner. Too often, innovation is talked about only in the context of companies. Here, we focus on approaches for innovating ourselves through:1. associating, 2. questioning, 3. observing, 4. networking, 5. experimentingquiet inquiryreacquainting ourselves with our 'forgotten mystery'--hidden pockets of who we have been or what we could befocusing on the long now vs. the short nowtelling our story from different perspectivesAmelia's core values are actually core questions: the who, the why, and the how.www.the-me-suite.comThe Me-Suite Book: Options Are PowerFB: @mesuiteLinkedIn: Donna PetersTwitter: @DonnaPetersCMeOThe Me-Suite podcast music by Moshun
First to 15: The USA Fencing Podcast
In this episode of First to 15, we're joined by Philippe Bennett, a veteran foil fencer and member of the Fencers Club in New York — a storied fencing club located right next to the Empire State Building. He's been a member there for nearly 50 years and currently serves as its Chair. He has represented Team USA at the Veteran World Championship six times, at the Pan American Veteran Championship three times and has won medals in Vet events at North American Cups too many times to count.In addition to being an active fencer and an intellectual property litigation lawyer, Philippe started the company Radical Fencing to help our sport benefit from new technologies. In this conversation, we talk about all that and more with Philippe. Visit the USA Fencing websiteFollow USA Fencing on InstagramRead a transcript for this episode--First to 15: The Official Podcast of USA FencingHost: Bryan WendellCover art: Manna CreationsTheme music: Brian Sanyshyn
Today my guest is Jed Stefanowicz. He is a 25 year elementary educator, an author, a speaker, a blogger, and a former Massachusetts Teach Plus Policy Fellow. In this interview Jed is going to talk about different ways we can publish students work, student podcasting, the power of learning from others, and so much more.Topics:The new 4 C's : Connect, compassion, culture, and climateInnovation sometimes is nothing more than giving a kid what they need at the right time.Find activities that are meaningful, memorable, and also measurable - if those connect you find lessons that are innovativeThink beyond the bulletin board - what are different ways that students can demonstrate their learningWhen you can capture a students voice on a podcast and parents can listen with a click of a button that is pretty transformational.Student podcasting allows transfer of learning. Justification of ideas, persuasive thinking, debate skills, etc. Through student podcasting you give a window into your classroom. Share thinking to others outside of your classroom. It makes students engage with learning differently.Teachers should give them more credit then they do about how flexible they truly were.Coaching T Cycle - time, talk, teach, try, think, and tweakSet goals that are meaningful and achievableThere's something that we can always learn from a lesson whether it be a great lesson or one that strugglesMake connections and learn from othersFind people in your building. Our buildings are filled with expert teachers that need opportunities to share the amazing things that they are doing.We don't need to be printing to be publishing. We just need to put it out into the world. Try something. Reach out and let someone know that they are doing something cool and how do they do it. Connect:Blog - stefanowiczclass.blogspot.com Website - www.jedpd.comTwitter - @Stefanowicz135Books:Take AIM at Digital Literacy - https://www.amazon.com/Take-AIM-Digital-Learning-Activate-ebook/dp/B09VTFWT4P/ref=sr_1_1?crid=3GP2LFP400O3Y&keywords=jed+stefanowicz&qid=1676869439&sprefix=Jed+Stef%2Caps%2C165&sr=8-1Impact to Influence - https://www.amazon.com/Impact-Influence-Risk-Takers-Rule-Breakers-Changemakers-ebook/dp/B0BNP6LR31/ref=sr_1_2?crid=3GP2LFP400O3Y&keywords=jed+stefanowicz&qid=1676869439&sprefix=Jed+Stef%2Caps%2C165&sr=8-2Jed's Bio:As a Digital Learning Coach in Walpole, Massachusetts, Jed Stefanowicz provides job-embedded professional development and instructional coaching for academic technology. Through conferences, workshops, and coaching, Jed aims to engage and build staff/student digital learning capacity, keeping the focus on practice over product. Jed shares his passion for effective tech integration to transform teaching and learning, creating engaging and equitable digital learning environments and experiences that activate, innovate, and motivate digital learning. He is the author of Take AIM at Digital Learning: Activate, Innovate, Motivate and Impact to Influence.
टेक्नोलॉजी के रेस में चीन ने नवीनीकरण कैसे लाया? क्या ये सिर्फ़ पश्चिमी देशों की नकल करके हासिल हो पाया या चीन ने इनोवेशन को प्रोत्साहन देने किए लिए और भी कदम उठाये? सुनिए Geopolitics पर ये पुलियाबाज़ी जिसमें प्रणय अपने रिसर्च से काफ़ी नयी बातें बताते है। This week on #Puliyabaazi, Pranay shares insights from his research on how the Chinese have driven innovation to win in the technology race. #Technology #Geopolitics #Puliyabaazi Related Episodes: Taiwan: Cheen Ki Dukhti Rag, ft. Sana Hashmihttps://youtube.com/watch?v=yiFXs8aYgTw&si=EnSIkaIECMiOmarE Puliyabaazi Ep. 11: चीन, एक खोज - भाग 1https://youtube.com/watch?v=bwaZdiC4Wu8&si=EnSIkaIECMiOmarE China Special Playlist:https://youtube.com/playlist?list=PLRvXciEh5eJ1b6DKVm3T7xFtDqIiB5VXK&si=EnSIkaIECMiOmarE Puliyabaazi is on these platforms: Twitter: @puliyabaazi Instagram: https://www.instagram.com/puliyabaazi/ Subscribe & listen to the podcast on iTunes, Google Podcasts, Castbox, AudioBoom, YouTube, Spotify or any other podcast app. This Hindi Podcast brings to you in-depth conversations on politics, public policy, technology, philosophy and pretty much everything that is interesting. Presented by cartoonist-author, Khyati Pathak, tech entrepreneur Saurabh Chandra and public policy researcher Pranay Kotasthane, the show features conversations with experts in a casual yet thoughtful manner.See omnystudio.com/listener for privacy information.
Mission Matters Podcast with Adam Torres
NORMANS is a Toronto-based online men's fashion brand that not only embeds sustainability practices into their value chain, it is also a platform that uncovers intriguing stories of its Ambassadors that strives to become a source of inspiration for everyone. In this episode, Adam Torres and Brian Wong, Co-Founder of NORMANS, explore the NORMANS vision and how its Ambassadors aim to inspire and innovate. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be a guest on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia
Customer Service Secrets by Kustomer
In this episode we talk about improving the customer experience and reducing risk through operational excellence, so we brought on Michael Popa. Companies can often go wrong in their strategy when structuring their teams and compensation. So it comes down to aligning on the responsibilities of sales all the way down to what are the metrics each one's accountable for and how are they compensated for that. Michael gives his method for looking over and assessing business processes responsible, accountable, consulted, and informed (RACI). Make sure your different departments are communicating well so that customers don't have to repeat themselves. The handoff is an important part of on-boarding customers. Michael's background 1:00Helping companies get to excellence 4:27Where companies often go wrong in strategy 6:07RACI 8:16Guiding more of the process and strategy 11:42“That's where I typically start is understanding the objectives of the company. Understand where we wanna go, where we wanna take not just customer success but the entire customer life cycle and how we build a strategy in conjunction with sales and operations so that we're investing in the right building blocks, the right milestones, in the right sequence.” 5:20
Welcome to The Nonlinear Library, where we use Text-to-Speech software to convert the best writing from the Rationalist and EA communities into audio. This is: A list of EA-relevant business books I've read, published by Drew Spartz on February 21, 2023 on The Effective Altruism Forum. Some have suggested EA is too insular and needs to learn from other fields. In this vein, I think there are important mental models from the for-profit world that are underutilized by non-profits. After all, business can be thought of as the study of how to accomplish goals as an organization - how to get things done in the real world. EA needs the right mix of theory and real world execution. If you replace the word “profit” with “impact”, you'll find a large percentage of lessons can be cross-applied. Eight months ago, I challenged myself to read a book a day for a year. I've been posting daily summaries on social media and had enough EAs reach out to me for book recs that, inspired by Michael Aird and Anna Riedl, I thought it might be worth sharing my all-time favorites here. Below are the best ~50 out of the ~500 books I read in the past few years. I'm an entrepreneur so they're mostly business-related. Bold = extra-recommended. If you'd like any more specific recommendations feel free to leave a comment and I can try to be helpful. Also - I'm hosting an unofficial entrepreneur meetup at EAG Bay Area. Message me on SwapCard for details or think it might be high impact to connect :) The best ~50 books: Fundraising: Fundraising The Power Law: Venture Capital and the Making of the New Future Leadership/Management: The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers The Advantage: Why Organizational Health Trumps Everything Else In Business The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever Entrepreneurship/Startups: Running Lean The Founder's Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup Zero to One: Notes on Startups, or How to Build the Future The Startup Owner's Manual: The Step-By-Step Guide for Building a Great Company Strategy/Innovation: The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you Scaling Up: How a Few Companies Make It...and Why the Rest Don't Operations/Get Shit Done: The Goal: A Process of Ongoing Improvement The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win Making Work Visible: Exposing Time Theft to Optimize Work & Flow Statistics/Forecasting: How to Measure Anything: Finding the Value of Intangibles in Business Superforecasting: The Art and Science of Prediction Antifragile: Things That Gain from Disorder Writing/Storytelling: Wired for Story: The Writer's Guide to Using Brain Science to Hook Readers from the Very First Sentence The Story Grid: What Good Editors Know Product/Design/User Experience: The Cold Start Problem: How to Start and Scale Network Effects The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback Psychology/Influence: SPIN Selling (unfortunate acronym) The Elephant in the Brain: Hidden Motives in Everyday Life Influence: The Psychology of Persuasion Outreach/Marketing/Advocacy: 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More Traction: How Any Startup Can Achieve Explosive Customer Growth How to learn things faster: Ultralearning: Master Hard Skills, Outsmart the Competition, and Accelerate Your Career Make It Stick: The Science of Successful Learning The Little Book of Talent: 52 Tips for Improving Your Skills Personal Development: The Confident Mind: A Battle-Tested Guide to Unshakable Performance The Almanack of Naval Ravikant: A Guide to Wealth and Happiness Atomic Habits Recruiting/Hiring: Recruiting Who: The A Method for Hiring Negotiating: Negotiation Genius Never Split the Difference: Negotiating As If Your Life Depended On It Secrets of Power Negotiating: I...
All in 24 Minutes or less… In Season 3 Episode 42, Travis sits down with Andrew Schwartz, Co-President of the New York Region at The Howard Hughes Corporation. Andrew spent the early part of his career working in the sports industry before taking his learnings and applying them to his every day. Tune in to hear how he has helped manage strategic partnerships with very iconic brands. 3 Hot Topics: ✅ Ways to Innovate and Execute ✅ Individual Branding ✅ Key Initiatives in Branding and Content www.52weeksofhustle.com Book Available - https://www.amazon.com/dp/1735610801 Learn more about your ad choices. Visit podcastchoices.com/adchoices
Leveraging the Cloud to Innovate Faster CTO Tatjana Lalkovic shares how Definity Financial became the first Canadian insurer to undergo demutualization and the first to leverage a modern cloud platform as part of its quest to become a top-five Canadian carrier.
Welcome back to another episode of the #squarepizzapod. This week, Greg is in conversation with Jia Lin-Bothe, Director of Family Empowerment Work, Charlene Mack, Vice President, National Partnerships & Training, Innovate Public Schools, and Katura DeVane, Parent, and part of SchermCo's family empowerment work. What does Innovate Public Schools Do?Innovate Public Schools is a nonprofit organization working to make sure that all students — especially low-income students and students of color — receive a world-class public education that prepares them for success in college, careers, and beyond. Interested in the Parent Leadership Institute? Innovate Public Schools invites you to join parent leaders from across the country for their first-ever in-person East Coast Training on March 10th -12th. Build your leadership skills and learn how to leverage the power of community organizing to make transformational change for students in your community.Learn how to:Organize effectively for community changeDeepen your public leadershipEngage more parents in the effortUse your voice to hold public officials and systems accountable to students and familiesIn this episode: Sharing more about PLI and this incredible opportunityConnection to SchermCo's family empowerment workWhy is PLI an important opportunity for familiesPositive outcomes that have been seen from families who have previously taken advantage of this opportunitySupport the show
In episode 154 of the Leader of Learning Podcast, Dr. Dan Kreiness (@dr_kreiness) interviews Jed Stefanowicz (@stefanowicz135), Digital Learning Coach in Walpole, Massachusetts, former Massachusetts Teach Plus Policy Fellow, and author of “Take AIM at Digital Learning: Activate, Innovate, Motivate” and “Impact to Influence.” In the episode, Jed discusses emerging instructional technologies and how educators should embrace change, how to move beyond traditional instructional methods, and the intersection of leading and coaching.Full show notes and more information about this episode can be found at https://leaderoflearning.com/episode154.Download my FREE eBook “Lead to Inspire Growth” at https://dankreiness.com/ebookEnroll in my free course “How to Build Trust as a Leader” at https://dankreiness.com/freecourseSign up for my email newsletter at https://dankreiness.com/newsSUBSCRIBE ON YOUTUBE at https://youtube.com/drdankreiness to watch inspirational and educational videos about leadership and digital learningSUPPORT THE SHOW!!!Donate to the Show - https://leaderoflearning.com/donateWays to Support - https://leaderoflearning.com/supportMy Gear - https://www.amazon.com/shop/dkreinessConsider Becoming an Official Sponsor - https://leaderoflearning.com/press-kitMelon is my recording platform of choice for video, audio, and even live streaming. For more information about Melon and to receive 20% off your first billing cycle on ANY paid plan you sign up for, visit https://leaderoflearning.com/melonTo leave a rating and review on Apple Podcasts - https://podcasts.apple.com/us/podcast/leader-of-learning/id1243021772Android user? Leave a rating and review on Podchaser - https://www.podchaser.com/podcasts/leader-of-learning-532116To follow Leader Of Learning on social media:Twitter - https://twitter.com/dr_kreinessInstagram - https://instagram.com/dr_kreinessTikTok - https://www.tiktok.com/@dr_kreinessLinkedIn - https://linkedin.com/in/dankreinessFacebook - https://facebook.com/drdankreinessThe Leader Of Learning Podcast is a proud member of the Education Podcast Network. For more information and to find other great podcasts, visit https://edupodcastnetwork.comThe Leader Of Learning Podcast is a proud member of the Code Breaker Podcast Network. For more information and to find other great podcasts, visit http://www.codebreakeredu.com/services/podcastsMusic credits: https://www.purple-planet.com
Chris Dean has taken several companies through successful exits. Now he's working on his biggest project yet. One which has already attracted tens of millions of dollars in investment, and moves billions of dollars each month. The startup, Treasury Prime, has interested investors like The Banc Capital, Invicta Growth, Deciens Capital, and QED Investors.
“There are several things that can challenge a launch, but forgetting about some of the teams that are necessary for a launch can have a massive impact.” - Diane Pierson In this episode of Product Chats, Rebecca Kalogeris, VP of marketing for Pragmatic Institute, interviews Diane Pearson, founder and chief market strategist for Innovate on Purpose and Pragmatic instructor, about launches. Rebecca and Diane discuss: The people and teams that should be involved in a launch—but often aren't Why you should use a launch readiness assessment rather than a launch checklist How to not lose control of a launch Why are product marketing managers often overlooked in the launch process Want to learn more about effective launches from Pragmatic Instructors like Diane? Launch is a course that helps you create a more strategic approach to exceed your business objectives. Learn to execute successful launches that align your entire organization around the same strategies and goals. Enroll Today
Erez Agamoni, Senior Vice President of Innovation and Strategic Growth in North America at Maersk, the world's largest shipping container company, is the guest of this episode of Everything is Logistics. Maersk has 700 ships in its fleet and handles one out of every five containers shipped by sea. Erez talks about how he came to work for Maersk, his wide and varied career, including working for an airline, a forwarding company, and IT companies, and how Maersk is innovating and transforming its operations. He discusses how the Innovation Center is working on research, development, digital transformation, data innovation, and product innovation at the 100 year old company.LINKS FROM THE SHOW: Connect with Erez Agamoni on LinkedinVisit the Maersk websiteTIME STAMPS: 00:03:35 Innovate to stay competitive.00:12:05 Supply chain is now famous.00:17:52 Reduce CO2 emissions.00:23:58 Go green across all businesses.00:29:45 Real data drives innovation.00:34:44 Innovate or become a commodity.00:41:02 Predict and optimize supply chain.00:43:17 Streamline shipping processes.---------------------------------------------THANK YOU TO OUR SPONSORS!At SPI Logistics they have industry-leading technology, systems, and back-office support to help you succeed. Learn more about SPI's freight agent program here. Make sure to let them know we sent you!Digital Dispatch helps you speak confidently about ROI with a website built for your customers, prospects, and employees. With plans starting as low as $90/month, learn how you can take your website from good to great by visiting Digital Dispatch. ---------------------------------------------ABOUT THE PODCAST: Everything is Logistics is a podcast for the thinkers in freight. Subscribe to our newsletter to never miss an episode. Follow EIL host Blythe Brumleve on social: Twitter | LinkedIn| Instagram| TikTok| YouTube
Emilio is the owner The Scuba Shop, an online retailer of scuba equipment and a local dive operation in Roatan, Honduras and a Bitcoin collector Joel Bomgar on Próspera (ep. 12)CONNECT WITH EMILIO@emiliofcastillo on Twitter Emilio's Facebook page Emilio's Facebook group @emiliofcastillo on Instagram Emilio's Website CONNECT WITH JOSH@joshuafriedeman on Twitter @joshuafriedeman on LinkedIn @joshuafriedeman on VIDA @joshuafriedeman on Youtube SHOW SPONSORSSwan: Start buying Bitcoin or download your free copy of "Inventing Bitcoin" River: Hosted Bitcoin mining with payouts in as little as five days Oshi: Reward your customers for paying in Bitcoin COMMUNITY Connect with Toledo Bitcoin on Twitter @ToledoBitcoinFind a local Bitcoin Meetup near you with Oshi! Mentioned in this episode:Invest in Bitcoin CompaniesApply to invest with Lightning Ventures today!Invest in Bitcoin Companies w/Lightning Ventures
Customer Service Secrets by Kustomer
Today we talk about the power of identification to build employee and customer connection, so we brought on Aaron Painter who is the CEO at Nametag. He explains what makes good customer experience and that comes down to how employees are treated and how they treat customers. Companies need to help employees feel and understand that their opinions matter, which will help create connection with the company and even create culture as these employees interact with the customer. Aaron's background 1:00What makes good customer experience? 4:40Building culture of happy employees 8:13Why is customer support such a hard job in today's world? 11:44Benefitting both employee and customer and why he build Nametag 15:54“It's crazy that in today's world so much can happen from your mobile phone except actually proving who you really are, so it led me down this path of something I've been on a lot, which was cyber security and privacy and this intersection with identity and just understanding who customers are because we all know in our field of marketing more broadly, the better we know our customers, the better we can tailor the overall customer experience.” 2:06www.linkedin.com/in/aaronpainter/
In this episode of The Disruptive Successor Show, Jonathan speaks with Greg Sheldon, the Founder of Metal Merger Corp and Host of the Metal Steel Manufacturing and Business Pro Podcast. Greg specializes in helping families transition into the metal and steel industry.He discusses the vanishing metals industry in the US and what the new generation can still do to improve it. Greg shares that the pandemic triggered a renewed interest in going local as global supply chains have proven to be unstable.When it comes to manpower, Jonathan raises awareness that there is a serious shortage today on top of the disappearing industry knowledge as people leave. For this, family-owned companies must guide succession in their industries because innovation will force us to grow or die.Greg talks about his background as a welder and the important lessons he learned from his father about humility in success. For founders, Greg shares his vision of knowing the people he works with while introducing improvements via tweaks in the process.HIGHLIGHT QUOTESGREG: ACQUIRING A BUSINESS WITHOUT TRANSITION ENDS BADLY"You have a business owner that he's built this business up from nothing and this guy is the sales guy, he's the manager, he's all of the things. He wears all the hats. And when he decides he's had enough then he decides to move on and somebody buys him out, and there's no transitioning period to gather all the information from him or, more importantly, extend the trust that he's established with all the clients from him to the new owner, it will fall apart." GREG: CREATE REAL RELATIONSHIPS WHILE IMPROVING A BUSINESS"They want to see that, that you give a shit. And nobody cares until you know they care. So that's part of the vision, get to know the dynamics of it all, get to know the people, and then while that's happening, so okay, where can we tweak? We don't want to come in and disrupt the whole thing. We want to tweak." Connect with Greg through the following links:About GregWebsiteIf you enjoyed today's episode, please subscribe, review, and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com
The guest host for today's show is Brad Bannon. Brad runs Bannon Communications Research, a polling, message development and media firm which helps labor unions, progressive issue groups and Democratic candidates win public affairs and political campaigns. His show, 'Deadline D.C. with Brad Bannon,' airs every Monday from 3-4pm ET. Brad is first joined by Mabinty Quarshie, National Politics Reporter for USA Today. The two talk about President Biden's recent SOTU, his attacks on Republicans for threatening to cut Social Security and Medicare, Congressional prospects for police reform after Tyre Nichols' murder, Vice President Harris' role in the administration, and Mabinty's recent piece for USA Today. It's titled, "White women have long been unreliable voters for Democrats. Could that change in 2024?" (Link: https://www.usatoday.com/story/news/politics/2023/01/31/democrats-2024-election-white-women-vote/11040593002/) Mabinty's Twitter handle is @MabintyQ. During the second half of the show, Brad is joined by Tim Zenk, President of Molecule, LLC. They analyze how President Biden can better sell all of his legislative successes to the public, including the 'Inflation Reduction Act.' The pair also discusses how states are leading the way in innovative policies to address pollution from fossil fuels, and how it has now become good politics to deal with pollution and reduce our planet-killing emissions. Tim has worked in renewable energy project development and policy for two decades to build new technologies for difficult to decarbonize sectors. Presently, he is the president at Molecule LLC where he works at the nexus of policy, finance, and technology to fight climate change and support an industrial transformation that is required for the U.S. to remain globally competitive in a zero-carbon future. Here in the U.S., he represents renewable fuels leader Neste, and Hydrogen logistics and aviation pioneer, Universal Hydrogen, among other clients. He is the founder and Executive Director of the Washington Green Hydrogen Alliance and Clean Fuel Washington. He was a senior executive at Sapphire Energy, a company that invented renewable crude oil (green crude) from algae. Earlier in Tim's career he served in several government roles in the Clinton/Gore White House, in Congress for Rep. Norm Dicks, and on the staff of Washington's 19th Governor, Booth Gardner. His Twitter handle is @GreenCrude. Brad writes a political column every Sunday for 'The Hill.' He's on the National Journal's panel of political insiders and is a national political analyst for WGN TV and Radio in Chicago and KNX Radio in Los Angeles. You can read Brad's columns at www.MuckRack.com/Brad-Bannon. His Twitter handle is @BradBannon. You can watch a livestream of this broadcast at the following links: Twitter - https://twitter.com/i/broadcasts/1LyxBqwQZabJN YouTube - https://youtube.com/live/tOU0lnbRW3g Facebook - https://fb.watch/iGGrGkKoMT/
This is part 2 of my conversation about Power with Tiziana Casciaro. Tiziana Casciaro is a Professor of Organizational Behavior and the Marcel Desautels in Integrative Thinking at the Rotman School of Management of the University of Toronto. Her research on organizational networks, professional networking, power dynamics, and change leadership has appeared in top academic journals in management, psychology, and sociology and has received scientific achievement awards from the Academy of Management. Thinkers 50 has recognized Tiziana as one of the thirty thinkers most likely to shape the future of how organizations are managed and led. Her research has been featured in the Economist, the Financial Times, the Washington Post, the New York Times, CNN, CBC, Fortune, and TIME magazine. She is the co-author of the book Power, for All: How it Really Works and Why It Is Everyone's Business (Simon & Schuster, 2021) that received the 2022 George R. Terry Award, granted annually by the Academy of Management to the book judged to have made the most outstanding contribution to the global advancement of management knowledge during the previous two years. This episode discusses:The Book Power, for All: How It Really Works and Why It's Everyone's Business Apple Books, Barnes&Noble, AmazonWhy should power be everyone's businessPower can be dirty, it often is, but it doesn't have to beExamples of movements that used power to create positive changeAgitate, Innovate, OrchestrateConfidence and power, how to grow confidenceHow can we inspire more people to be aware of and create power?Other resources relevant to this conversation:Tennis articleA study Tiziana describedOvercoming self-doubtThank you for listening. If you enjoyed this episode, please share it with a friend, and consider leaving a review on Apple Podcasts, Spotify, or any other podcasting platform. This will help me immensely. You can submit your feedback directly on my website. I enjoy hearing from you. Read more about me and the podcast on my website and blog, where you can subscribe to stay up to speed on all my projects. You can join Grand Slam Journey community on LinkedIn and Facebook. Or find me on Twitter, Instagram, LinkedIn, and Substack.I appreciate you and your support! With a grateful ❤️, Klara.
Edwin Dorsey is founder of The Bear Cave, a subscription based newsletter that works to expose corporate misconduct. His weekly newsletter on Substack, a self-publishing online site, has over 1,000 paid subscribers. The post 1070: How to Innovate Your Post Grad Career With Edwin Dorsey, The Bear's Cave [K-Cup TripleShot] appeared first on Time4Coffee.
It's This Week in Bourbon for February 10th 2023. Woodford Reserve Names A New Master Distiller. Blue Run Innovates The Private Barrel Program. Heaven Hill Releases A 20-year Corn Whiskey.Show Notes: Kentucky Bourbon Trail eclipsed two million visits California has introduced a bill that allows spirits-based RTDs to be sold in more retailers Shortbarrel announced the acquisition of the famous Old Fourth Distillery Woodford Reserve named Elizabeth McCall as Master Distiller Blue Run puts a new spin on the launch of their private barrel program Heaven Hill Heritage Collection 20-Year-Old Kentucky Straight Corn Whiskey The first national Barrel Proof expression of Bernheim Original Kentucky Straight Wheat Whiskey A release known as Blanton's Char No. 4 2022 Limited Edition is popping up @kentuckybourbontrail @shortbarrelwhiskey @oldfourthdistillery @woodfordreserve @heavenhillbrands @heavenhilldistillery @bluerunspirits Support this podcast on Patreon
Jason Feifer, a top voice in entrepreneurship and editor in chief of Entrepreneur magazine, joins the show to discuss why, how, and when to be adaptable to change. KEY TOPICSDeciding live in authenticity by refusing to be boxed in. Developing the skillset of adaptability to effectively navigate change. Recognizing the innate, specific value you bring to others.Proactively deciding how you'll handle change.Experimenting with change to test out results. Want the full episode? Check out yesterday's episode, or download it directly using this link: https://api.spreaker.com/v2/episodes/52656518/download.mp3 CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time! MENTIONED IN THIS EPISODE “Here's what you need to know if you're interested in opening a Taco Bell franchise.” by Entrepreneur MagazineGreg FleishmanKaty MilkmanCONNECT WITH JASON FEIFERWebsite: jasonfeifer.com Instagram: @heyfeifer Twitter: @heyfeifer Facebook: @heyfeifer LinkedIn: linkedin.com/in/jasonfeifer Newsletter: jasonfeifer.bulletin.com Build for Tomorrow podcast: https://www.jasonfeifer.com/build-for-tomorrow/ Problem Solvers podcast: https://www.jasonfeifer.com/problem-solvers/ Jason Feifer is the editor in chief of Entrepreneur magazine, author of the book Build For Tomorrow, a startup advisor, and host of the podcasts Build For Tomorrow (yes, same name as the book) and Problem Solvers. LinkedIn named him a “Top Voice in Entrepreneurship” for 2022. Prior to Entrepreneur, Jason has worked as an editor at Men's Health, Fast Company, Maxim, and Boston magazine, and has written about business and technology for the Washington Post, Slate, New York magazine, and others.
Customer Service Secrets by Kustomer
In this episode we talk about building customer focused organizational processes with Ali Ghumman who is the Global VP of Customer Engagement and Innovation at SAP, a company that engineers solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Companies have baggage of history, of technology, of positions, of growth, which can ultimately hold companies back when they've been around for a long time and are stuck in the old way of doing things. It can be hard to get shareholders and organization executives to want to adjust or shift how things are done to keep up with modern trends. What it means to build customer focused organizational processes 4:45Why organizations don't get the customer in mind, or don't innovate right away 7:07Key factors to achieve alignment with your organization 8:40Advice for achieving some of these goals 13:06“Think about in retail organization that exists in today's world. It's trying to understand what the impact would be of running a marketing promotion on the traffic that they'll get in their stores as well as on their site and what that means for the amount of product that they should have so that the customers don't go empty handed when they're there.” 6:16www.linkedin.com/in/alighumman/
Jason Feifer, a top voice in entrepreneurship and editor in chief of Entrepreneur magazine, joins the show to discuss why, how, and when to be adaptable to change. KEY TOPICSDeciding live in authenticity by refusing to be boxed in. Developing the skillset of adaptability to effectively navigate change. Recognizing the innate, specific value you bring to others.Proactively deciding how you'll handle change.Experimenting with change to test out results. CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time! MENTIONED IN THIS EPISODE “Here's what you need to know if you're interested in opening a Taco Bell franchise.” by Entrepreneur MagazineGreg FleishmanKaty MilkmanCONNECT WITH JASON FEIFERWebsite: jasonfeifer.com Instagram: @heyfeifer Twitter: @heyfeifer Facebook: @heyfeifer LinkedIn: linkedin.com/in/jasonfeifer Newsletter: jasonfeifer.bulletin.com Build for Tomorrow podcast: https://www.jasonfeifer.com/build-for-tomorrow/ Problem Solvers podcast: https://www.jasonfeifer.com/problem-solvers/ Jason Feifer is the editor in chief of Entrepreneur magazine, author of the book Build For Tomorrow, a startup advisor, and host of the podcasts Build For Tomorrow (yes, same name as the book) and Problem Solvers. LinkedIn named him a “Top Voice in Entrepreneurship” for 2022. Prior to Entrepreneur, Jason has worked as an editor at Men's Health, Fast Company, Maxim, and Boston magazine, and has written about business and technology for the Washington Post, Slate, New York magazine, and others.
How well does the DOD innovate in science and technology, and how can it improve? Does the DOD acquisition system have some processes worth protecting? How do we define success in acquisition? On this episode, Dr. Mark Lewis is joined by Dr. Jerry McGinn and Eric Lofgren from the Center for Government Contracting at George Mason University. Tune in to learn more about government procurement, S&T investments, innovation adoption, the defense budgeting system, and more.
Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson, Founder of Rubber Cheese.Download the Rubber Cheese 2022 Visitor Attraction Website Report - the first digital benchmark statistics for the attractions sector.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcast.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in this podcastCompetition ends July 31st 2023. The winner will be contacted via Twitter. Show references: https://www.english-heritage.org.uk/https://culturalenterprises.org.uk/https://www.linkedin.com/in/kingston-myles-080088118/ Kingston Myles is Head of Commercial Development at English Heritage. He describes his role as “seeking out and executing opportunities to generate new income for the charity and improve on processes to reduce expenditure”. Kingston is responsible for a number of growing and emerging businesses that intersect the Charity and its assets (sites, collections and brand) with commercial businesses (Venue Hire, Licensing, Holidays and Compliance). Kingston has a varied background and prior to joining the heritage sector in 2017 worked in numerous venues and across several high profile events including Glastonbury Festival. Kingston has a passion for both sustainability and equality, he describes this passion as being a positive culture amplifier. He plays an active part of driving change from within – currently sitting on the Organisations EDI Steering Group and is the founding member and chairperson of English Heritage's BAME Staff & Volunteer Network. Kingston is driven by wanting to see more senior leaders that are representative of society across the arts, heritage and cultural sector. Kingston is also a Trustee for the Association of Cultural Enterprises – a sector supporting organisation focused on the advancement of commerce in the cultural sector. Transcriptions: Kelly Molson: Welcome to Skip the Queue, a podcast for people working in or working with visitor attractions. I'm your host, Kelly Molson. Each episode, I speak with industry experts from the attractions world. In today's episode, I speak with Kingston Myles, Head of Commercial Development at English Heritage. Kingston shares his insight into where the biggest opportunities lie for diversifying income streams and his top three tips on how attractions of any size can utilise these strategies. If you like what you hear, you can subscribe on itunes, Spotify and all the usual channels by searching to Skip the Queue. Kelly Molson: Kingston, thank you so much for joining me on the podcast today. I'm very excited to have you here. Kingston Myles: More than welcome. Kelly Molson: Hopefully you'll feel as excited after I've asked you the icebreaker question. Who knows. But let's go. Right, this is quite topical for today, so I want to know, what are you most likely to buy when you exit through the gift shop. Kingston Myles: Me personally, probably a bottle of gin or alcohol. That's probably my go to when I leave through the gift shop. Kelly Molson: Good choice. A gin man. A man of my dreams. Not going to lie. Okay. All right, well, this is another one that leads on from that, actually. Do you have or have you ever had a collection of anything? Kingston Myles: Yes, when I was growing up, I had a collection of the James Bond videos and used to put them all together on the shelf and they used to paint a picture and that one was missing. My nan used to buy them for me when I was a kid and, like, only one of them was missing right up until videos kind of got killed by DVD and DVDs got killed by Netflix. So, yeah, I guess that was probably the one thing I can remember having, like, a proper collection of. Kelly Molson: Did you ever get the missing one? Kingston Myles: No, it was like number 13, I think, from memory. Not that it's bugged me for all these years. Kelly Molson: Look, someone listening to this is going to send you that now. They're going to hunt it down on ebay and be like, “Look what I found you”. Kingston Myles: And I'll be in the loft digging out the videos and then trying to find a video player. Kelly Molson: Have you still got them? Kingston Myles: I think they're still at my parents house and they're lost. Yeah, we don't throw stuff away easily. Kelly Molson: No, we're hoarders as well. It's really sad, though, isn't it. Because my mum did this when I was younger with Disney videos. So every new Disney film that came out on video, she bought, and I think she was thinking, “Oh, this is lovely. You know, one day I'll have grandchildren as well and they can watch them”. Kingston Myles: Yeah. And then streaming came along and now we've kind of just got everything at the click of a button. Kelly Molson: Disney+ mum, taken over. Right, good. I like this. Okay, last ice breaker question. What's the best attraction event that you've ever experienced? Kingston Myles: I went to the Ally Pally fireworks last year, which is the big fireworks show for London. And I'm not a Londoner, so you've got to imagine, first of all, I was in South London and I told friends I'll pop up and see them. There's no popping from South London to Ally Pally, as I found out the hard way. But I've just never seen a pop up one night fireworks show on the scale of that with like, the infrastructure and all the different bits that kind of make it what it was. I really underestimated it. I thought, I will turn up, there'll be like, a few burger vans and like, a bit of music and a bar. No, it's this just incredible pop up experience that takes over Ally Pally. Kingston Myles: So that was probably the one that surprised me most because I went thinking it would be like every other sort of local firework display and it was huge. Kelly Molson: Everybody rates this. I've never been to this. I can remember years ago, ice skating at Ally Pally, and I used to have to get three buses to get to Ally Pally to actually do that. But everybody speaks so highly of this fireworks attraction. Fireworks night. Kingston Myles: Never been. It's phenomenal. It's huge and there's literally tens of thousands of people go to see it. So it's definitely worthwhile going to. I think also it's one of those once you've been to it, you want to go and find something else because the magic will probably fade potentially relatively quickly and there's lots of other incredible displays around London, but it's definitely a worthwhile experience. Kelly Molson: Excellent. Good choice. Wasn't expecting that. Okay, right, your unpopular opinion. What have you prepared for us?Kingston Myles: I think my really unpopular opinion is that actually we over-index our focus, especially in the culture and heritage sector, on gift shops, on catering and on membership. And actually the future is way beyond that. So that's probably my unpopular opinion. We over-index on shops and cafes and forget that there are dozens of other ways that you can generate income. Kelly Molson: Oh, I like this. And very topical for the things that we're going to talk about today as well. It's an excellent lead into the conversation. Okay, well, we are going to talk about diversifying income streams today. Your role. When we spoke pre interview, we had a brilliant chat and I just found your role so interesting and so diverse. Can you just share a little bit of what you do with our audience and kind of what your tasks are with achieving?Kingston Myles: Yeah, sure. So my official title is head of commercial development, which is best summarised as being responsible for this kind of incubator of business growth and efficiency. So I'm responsible for four business areas within English Heritage: our brand licensing program, our portfolio of holiday cottages, and our venue hire business. And those are all income generating parts of this sort of incubator and then also responsible for managing a suite of national contracts. So the provision of services to all of our site operations teams and that's really about looking at efficiency opportunities, the chance to rationalise contracts and reduce perhaps the supplier debt that we have in terms of the number of suppliers we're working with so we can get better value for the charity. Kingston Myles: But all of those business areas are kind of unique in that they've got such scope to grow at a point they will eventually have their own, hopefully their own allocated head of department when they sort of graduate my care and then something else will fall into, I'm sure, my sort of pool. Kelly Molson: It feels quite entrepreneurial, your role, is it quite a unique role for English Heritage or is this something that you've kind of defined for yourself within the organisation?Kingston Myles: Yes, I'm the first head of commercial development. The role was created back in 2020 with an initial focus on looking at brand licensing and contracts and compliance and then there was sort of an opportunity to pull the holiday cottage piece in as well. And then various sort of personnel and structure changes meant that I inherited the venue hire business, which is exciting because it's kind of the closest thing to sort of my previous job roles, sort of pre culture and heritage, but yeah, it's definitely unique in a sense of various business areas rather than sort of one specific focus, that traditional focus of having either like ahead of retail or ahead of catering, which we do have all head food and beverage, but within the cultural sector, sort of heads of business development, heads of business innovation, change, transformation. Kingston Myles: I mean, they all sound very buzzworthy, but there are definitely more and more roles emerging as institutions say, well, actually, how do we diversify our income streams. Strike up more partnerships. We kind of need somebody who is almost like a paid entrepreneur and I'm so privileged in that. That kind of really is my job. I'm paid to be entrepreneurial without the risk of having to invest all my own cash and capital into an idea, Kelly Molson: It's the perfect role. Kingston Myles: Yeah, definitely. Especially because when it's successful and when we do great things, they contribute towards this sort of wider charitable purpose. So you get this real benefit of creating a business, but that business has this incredible sort of halo effect of doing good because we all work for a charity. Kelly Molson: Yeah. So it's the warm and fuzzy feeling as well. You mentioned just briefly there that your roles previously outside of the sector, what were those roles and how have they helped you with this role? That's quite an interesting thing to understand. Kingston Myles: So I used to work in bars and nightclubs, hospitality and events, sort of a real event and hospitality sort of butterfly as that industry kind of is. You kind of chase progression, opportunities, new openings, there's always something sort of shiny and new moving in the hospitality space and managers move around a lot. But I think the transferable skills from that, it's everything from just general business operations and financial acumen which especially if you're in an independent operator, you're really close to both the PNL but also the balance sheet and cash flow. And then also kind of innovation and that entrepreneurial spirit that sort of need to be able to grow a business, whether that's more people through a door, a higher transaction value or a more efficient control of your suppliers and contractors, kind of it's all transferable into the sector. Kingston Myles: And there's this kind of really interesting change in the sector at the moment in that more and more people are transitioning into the sector. Rather than kind of perhaps growing through the sector, it's becoming more attractive as a sector to work in, which is exciting because it used to really be a case of sort of join and you had to work your way up, whereas actually the sector is recognising those transferable skills, add value, especially in this current climate. Kelly Molson: Yeah, I like that take on it, actually, because we have a lot of guests that come on that work within the attraction sector that would start at quite a low level entry point and then work their way up. You're probably the first guest that's come in from a completely different perspective. It hasn't been your beer or endo. You haven't had this huge desire to work in it from the minute that you came out of school. You've transitioned from something that's completely different but really transferable. So I'm excited to hear where today takes us. All right, well, let's start. What I'd like to understand is how attractions start that process of diversifying its income streams. You talked a little bit at the beginning about we're quite tied to admission fees and membership and retail. How do they start to look beyond that?Kingston Myles: Yeah, I think part of it is taking stock of what you have. If you've got big open green spaces, then great. You could focus on large third party events, working with production companies and clients and promoters. If you've got this really interesting design Led collection, or if you've got a really interesting story to tell, then perhaps it's more around sort of brand licensing and leveraging the intellectual property. So I guess step one is asking, what do I have beyond my shop, beyond my Cafe, beyond admissions. What product could I create? Kingston Myles: And what product is going to be the easiest to create is probably the best place to start because I speak to a lot of colleagues within the sector or a lot of sort of commercial managers within heritage and culture institutions that are like, right, well, we want to do everything that your job does. And I'm like, well, you don't have a portfolio of properties that could be transformed into high quality lets or accommodation. Never going to have a holiday business. So don't try and squeeze glamping into this really small corner of your estate. Focus on something else. So, yeah, I guess it's taking stock is key. Kelly Molson: That's really good advice, isn't it. And I guess it's looking at what you already have and making the most of it, which is a message that is quite key at the moment, where we're seeing budgets being marketing departments all over. You don't have to necessarily start from scratch. It's just about making the most of what you already have and developing that into something that you've already got quite a captive audience for. Kingston Myles: Yes, definitely, 100%. Kelly Molson: Great. Okay, so what are the areas that look quite exciting at the moment. If we're an attraction. Where can you see some of the biggest opportunities?Kingston Myles: Yeah, I mean, so filming location hire. We've seen this huge boom in domestic filming location hire. Domestic film shoots, domestic productions, regional screen tourism offices are popping up. There are some incredible partners within the film sector. Film London, Creative England, Screen Yorkshire, sort of all these bodies that really drive trying to connect people with great spaces to production companies that want to film domestically. And I think as we see the kind of challenges of the cost of global travel and the strength of the pound in the sort of wider economic world, although I'm not an economist, sort of change, there's a real opportunity to capitalise on productions that say, actually, we can unit base. We can produce here, we can shoot here. We can shoot on location. We've got this tiny little island, the UK. Kingston Myles: And I predominantly focus, obviously, on England because of my role, but we've got this tiny little island. But there's so much in it, so much to see, so much diversity. So I definitely think there's an opportunity to unlock more spaces for filming a location hire, for sure. Kelly Molson: Yeah, that's a great one. I guess that's relevant. If you have a stately home, for example, it's a perfect opportunity. But it kind of doesn't matter what your attraction is, right. Because we've seen TV shows be filmed at places like Bembom. I call it Bembom Brothers. But Dreamland in Margate. We've just seen a film that's been released very recently that's been shot as part of that. And I guess so there's opportunities regardless of what the size of your attraction is and what it actually is as well. Kingston Myles: Completely. And I think it's about for each attraction, they'll have unique challenges. If you're a high footfall visitor attraction, sort of a theme park, for example, then yeah, you're going to have the conflicting challenge of foregoing admissions revenue to potentially reduce your operating capacity to shoot a film. If you're the custodian of a collection of national significance or an indemnified collection of art, then you're going to have all of the unique challenges of working in a space with all of the environmental controls required to protect pieces of artwork and historic collections. And if you're an independent stately home, you're potentially going to have the challenges of the knowledge base required to execute a filming location hire, sort of safely, efficiently. So I think each part of the attraction sector is sort of a whole when you sort of that really broad spectrum of attractions. Kingston Myles: Each will have their own unique challenges. There's a real benefit in networking and learning and working with those within sort of business specific areas that already do it and do it well. So, yeah, hopefully that helps. Kelly Molson: Definitely helps. We'll talk a little bit about sector collaboration later as well. So I've got a few questions around that. What does English heritage do. Can you share some of the examples of the diversity that you've been able to develop within the organisation?Kingston Myles: Yeah, so staying on the subject of filming location higher, as an example of an income stream that isn't purely based on what people might perceive, which is we've got historic properties, so they must just do period dramas. Actually, we make our properties available for blockbuster films. Obviously, I can't disclose what those are, but there are some that are in post production, which I'm really excited to see how they bring our properties to life in these really incredibly creative and thought through worlds and spaces. But it doesn't just have to be big major film shoots. We work with fashion houses, brands and editorial magazines to provide spaces for photo shoots. Kingston Myles: And then of course, within that same genre, we work with individuals, couples who might have a real affinity to a property that want to shoot an engagement shoot, or a wedding shoot, or a celebration of life shoot. So there's a real broad spectrum in that you don't have to suddenly close everything and have these massive film crews turn up with all these incredibly ginormous, almost intimidating pieces of equipment. It could just be a really lovely local couple that met at a property that are getting married down the road and on the day of their wedding, what they'd really like to do is jump in their wedding car, pop up, take some photos for a couple of hours and leave again. So it's that real spectrum of like two people in their camera person to two to 500 person strong film crew. Kelly Molson: I love that as well because that it means that regardless, again, of size of attraction, there's still something that you can offer in some way. And I think that's really important to point out is that these strategies, they aren't just for English Heritage is a very large attraction organisation, but it's not just for those. There's plenty that the smaller attractions can take from this as well. What other things does English Heritage do? Because I know that you've got partnerships. I know you mentioned holiday lets.Kingston Myles: Yeah. So we've got an incredible portfolio of holiday lets. So we're really unique in all of our holiday lets are situated within sort of the boundary of our properties and then when the properties close in the evening to guests that are staying overnight, so day guests leave and our overnight guests can sort of explore the exterior spaces and gardens and landscapes overnight. So they're really popular. We're really lucky to welcome sort of just over 1300 holidays a year across our portfolio, which is exciting, and that's an expanding portfolio. So we're imminently about to open a new holiday at the Head Gardeners House at Audley End in Essex, and that's been through a renovation process. So that was sort of bringing the property out back into use. Kingston Myles: And we opened a property at Rest Park, which is not too far from Audley End End in 2021. But it's not just sort of holiday lets and filming. You know, we've got the brand and licensing program. So it's really about rather than sort of doing something at our site, if you kind of, you know, generalise the holiday business and the venue hire and filming business as sort of something that's happening at site, there's an activity at one of our properties. Our branded intellectual property licensing business is all about unlocking the assets that we have in the collection to tell the story of England we're really uniquely placed as English Heritage. Our CEO, Kate May referred to us once as the sort of the Museum of England, which is a really nice way of looking at the stories that we can tell. Kingston Myles: So our brand licensing program will do the things that one would expect. We'll use an incredible archive of wallpapers captured from properties over the years in sort of design led work. But we also try to work with a range of licensing partners or licensees that adopt some of our core values. Are they established English business manufacturing in England with some really incredible conservation and stewardship credentials? Are they celebrating sort of traditional ways of working. Because we're not only this sort of steward of nearly 400 historic monuments and the blue plaque scheme in London, but we're really here trying to preserve the sort of art, the craft, sort of the true vibe of Englishness. So we get this real opportunity to play from sort of design led work right through to sort of culture, craft and Englishness as a brand itself. Kelly Molson: Oh, my goodness. I have so many questions on these, but also a statement. I live like five minutes from Audley End and I had no idea that you were opening the Gardener's Cutters as a holiday let. I actually had no idea that English Heritage had a holiday let side to its organisation. So this was all quite new to me when we first spoke. What I really love about it is it really drives into the message that we're hearing more and more frequently now as we come through into 2023, that people are willing to pay more for something that is a really unique experience. And when you mentioned there about the holiday lets and people can then walk around the gardens at night and get a completely different I just thought, “Oh my goodness, I had no idea that you could actually do that”. Kingston Myles: Of course. So there's like an added reason to go and stay book somewhere. That's beautiful. Obviously it's going to beautiful, it's an English Heritage property, but you have this unique opportunity to explore the place that you're in when nobody else is there at a time that you would never, ever be able to be in it. And I just think that's amazing. Kingston Myles: Yeah, they're phenomenal and we've been really lucky. We've worked really hard tirelessly to drive up the quality of our offer. So we started a refurbishment program of our holiday estate towards the end of 2020, 2021. We're sort of now sort of at phase three of what will probably be five phases of bringing all of those holiday lets up to standard. So at the moment we've got a suite that are being refurbished as we speak. When the Head Gardener's House opens up Audley End, that will be sort of kitted out with I mean, the kitchen is beautiful, but so is the interior. And it's not just a case of, well, actually if we just thrown a load of stuff in there, we work really closely with the business that won the tender for the refurbishment. Kingston Myles: So we're working with John Lewis on that property and we work with their interior designers. We're trying to create and I know we'll touch on it later, but we're trying to create these experiences where actually, if you really enjoy being in one of our holiday cottages, you can go away and you can buy pretty much anything you see inside. And as much as possible, as the licensing program evolves, those products will be English Heritage products. So you'll be sat below a wallpaper that's inspired by a clipping from a collections archive down the road that actually was in a building on. So we have this incredible piece of wallpaper from Great Ormond Street. Kingston Myles: So the same road as the famous hospital that's used on product, and you'll be able to go and buy that, but you also might be able to buy it on a cushion or on home furnishings or on a bed spread, but you get to experience the quality of it first and then you've really got this sort of continued storytelling. Like guests don't just leave because they've checked out, they kind of take a little bit of us with them, which is the aspiration, and I think it's what the Premier ended this years ago. They had this whole campaign where you could buy the hypnos bed that you slept on in a Premier inn. And they were one of the first brands to sort of say, all we are as a Premier inn right. Kingston Myles: But if you had a great night's sleep, have this great night's sleep at home, because you can buy the same bed that we have. So, yeah, it's just kind of trying to perfect that wheel, if you like. Kelly Molson: You described it as experiential shopping, which I think is a great term. And I just love how many facets are waving into this in that you're celebrating artifacts, artwork, craft that has come from, you know, all these incredible places, and you're allowing people to now stay in a beautiful holiday cottage, purchase part of that experience to take home with them. If that's not diversifying countries, I don't know what describes it any better, to be honest. Kingston Myles: Yeah, and I mean, you know, as a charity, we're on this incredible mission to be financially self sufficient. So, you know, we are an independent charity from 2015, so and then this financial year is the last year that we received sort of government tapering relief. So we're really out there to become much loved to connect with our members, our visitors and our audience. And what better way to do that than not only offer them a great day out. Because that's like a core part of what we do. Offer them a great day out that really tells the story of England, offer them this opportunity for a great stay out that tells the story of England, and then an opportunity to sort of take a piece of that. Experience home with them or to go and shop for that experience. Kingston Myles: Because we'll never be able to put a three piece sofa or a kitchen in one of our retail spaces. They're gift shops. They're exit through the gift shops. They're incredibly well run by my colleagues in our retail team. So how can we do that? How can we showcase those other products through our holiday laps, et cetera.Kelly Molson: Yeah, it's brilliant. If I can ask you a little bit about partnerships, I just think that this is so relevant to this part of the conversation. But what I'd love to understand is how you define what a good partnership looks like. How do you choose the products and how do you choose the organisations that you do partners with? Kingston Myles: Yeah, I guess the first thing to say is, and I can touch specifically on products because we have a real robust roadmap for how we choose who we're going to work with when it comes to sort of licensees. And partners to create product with in that aspect, but broader than that sort of partnerships for us. Touch on. Especially for me, on all of our business areas. So we've just closed a 30 night Christmas light trail at Kenwood in northwest London, which we run in partnership with Kilimanjaro Live Christmas at Kenwood. And we are hosting again Gardener's World Autumn Affair, and Audley End in Essex, that will be there for the second year this year. And we run that in partnership with the team behind Autumn Fair. Kingston Myles: I guess I bring those up because it really symbolises how partnerships work best for us, which is that there's an equal contribution where both parties are adding value. It could be really easy to mistake working with a charity or working with an attraction as potentially very one sided. We need, they have, or they have and we need, but actually it's not. We've got this real opportunity to grow combined audiences, add combined and shared value and celebrate sort of everything that stands true in both camps from a value perspective. With products, it's a slightly more robust roadmap because we are manufacturing something, we're creating something that's going to carry our trademark, our logo. So we have five core values that I apply to our licensing business. So we look for products of quality, we look for products which carry hallmarks of authenticity. Kingston Myles: Are they telling a story accurately? Because we are the storytellers of England, it has to be, right. Are they responsibly sourced? Is the organisation a responsible organisation. Is it fun? Because ultimately fun is one of our core values and it can sound really cheesy when you say one of our corporate values is fun with a capital F. But no, we are fun. We're ultimately a day out for lots of people, for nearly sort of pre pandemic, 10 million visitors a year and our 1. 2 million members. And then with products, we look at sort of, is there something imaginative here. Are we doing something different. Are we going to tell a really cool story of England in a way that people might not expect. Kingston Myles: Or is English Heritage as a brand going to appear somewhere that you might not expect but are sort of surprised and delighted by. And you could, I guess, engineer those values back over all the other partnerships that we have as well, because actually they're all of quality, they're all authentic. Everyone that we work with is respectful and responsible and lots of the stuff that we do, especially the events, are really fun and imaginative. So, yeah, I'm going to go away and add that into my own strategy now. Kelly Molson: I'm glad that you've been inspired by this conversation. What I really liked about that is that the way that you describe the products is that they're very unique to your values and very unique to your organisations. And that's what people are looking for, isn't it. They don't just want another cushion with something on it. They don't just want another thing that they can buy. They want something that they can only get when they visit your organisation. They can only get it if they go to Audley End. They can only get it if they go to it wherever else they go to. That's what's really important to people at the moment. That uniqueness completely. Kingston Myles: And I think one of the cool things about our brand licensing program is that we are loosely making products. We make the products available on site as much as we can and off site with retail partners, but you'd never normally expect to walk into. So I walked into Sainsbury. So I used my very first ever job, when I was like 18. I was on like I took a gap year and I guess a big regret. I should have just gone traveling it's in the world, right. But instead I was like, no, I'm going to work, I'm going to save, I'm going to go to university, I'm going to be really responsible. So my first average job was in Sainsbury's, and I went back to that Sainsbury store in Barnwood in Gloucester and I walked into the Beers, Wines and Spirits aisle. Shock. Kingston Myles: People are going to get a real perception of me here and they're hanging there on a Clip strip. I mean, I knew they were going to be there. Their hanging there was this chip shop, Scraps and Fries, a crisp product that we made with our partner, Made for Drink. So, you know, here I am, sort of twelve years on stood, you know, the shop still feels the same. You still recognise some of the colleagues stood in the Beers, Wines and Spirits are looking at this product that is made in partnership, crafted in partnership with Made for Drink. They're carbon neutral when they're produced, they're in recyclable packaging and they celebrate sort of flavors and stories of England through food. And it's an English Heritage product in a Sainsbury. Kingston Myles: It's not necessarily the type of product that people might expect to see our brand on, but actually when they learn about the story and then they learn about the partner that we've partnered with, they're surprised and delighted, and I always like to share. We had several different reach outs from prospective partners to create snacking products, crisps, et cetera. And we chose to go with Dan at Made For Drink because they best matched all of those values. I spoke about sort of quality, authenticity, respect, imagination and fun, rather than perhaps maybe a global snack manufacturer that, yes, we could have made tens of thousands of packs, but it would have been just our logo on just another bag. There wouldn't have been the depth of storytelling. Kingston Myles: And then when you look back to us being that sort of Museum of England with our sort of ambition of telling England's story, you kind of have to really stay true to those values to create a quality product and to create lasting partnerships and relationships. We don't want to feel like we have something. Our logo, they want it, great, have it. And then what do we get beyond that. Very little. Whereas with the partnership with Made For Drink, there's been lots of innovation. We're getting to work with lots of domestic food producers and flavor houses. So it's really exciting and it really kind of embodies everything that partnerships should for an attraction or a cultural organisation. Kelly Molson: A great story. So did you feel secretly pleased when you were stood in that same Sainsburys that you didn't go on that gap year and that you did save up and go to university to do all these wonderful things. Kingston Myles: Yeah, I felt a bit smug because I was like, from the shop floor to the shelf, this guy. So I had a little moment in the aisle and I took a little selfie and did that thing that everyone doesn't post it on LinkedIn, sort of with all of the sort of faux pas of the average LinkedIn post ending on a rhetorical question. But yeah, so it was a little moment of joy as I took it and I went through the self gang check out and bought it. And I was like, yeah, here we go. And I've got the receipt somewhere. It's nostalgic. It was fun. Kelly Molson: That's brilliant. And well deserved as well. Congratulations. Great story. Okay, what I'd love to do, we talked a little bit about how a lot of the strategies that you've worked through are they're not just for huge organisations. There are things that any size attraction can do. How can they utilise these strategies. Is there any way that you could summarise kind of like a top three tips for us. Kingston Myles: Yeah, so I have, like, I'm really a staunch believer in the working methodology, “Know, do and review”. So that'd be my first tip. Right. Know what you can't do. Because all the way back to sort of our first part of the conversation, like, know what you can't do, know what you can do. So take the time to look at, take stock, understand what you have, what you don't have, what you might need to be successful, then get on and do it. Because I'd say all managers at some point have definitely written or all leaders have definitely written a strategy that they've then done absolutely nothing with other than PDF it and shove it in a OneDrive or a folder somewhere. So get on with the doing, which is so important. And that means rolling up sleeves. Kingston Myles: You can't be a bedroom leader. You have to get out. Get out on the ground, stand there and really understand if, “Did I know everything or do I need to know more?”. So you're constantly learning through the due process and then review, right. Like, stop and wrap it up or think about it, perfect it, tweak it, don't let it just roll downhill, out of control. And equally, don't hold it at the top. Sort of afraid to let go, but yeah. So no do and review would be my first tip. My second tip, especially for smaller organisations, so the institution I worked in prior to English Heritage, so I worked for the University of Oxford in two different museums. One very big museum and one very small museum. My second tip really comes from there. Which is one meeting, one topic, one focus. Kingston Myles: When you're in a smaller institution stakeholders often have really wide reaching job remits and they're covering operations, commercial planning, health and safety, finance. You could be talking to the same person for all of those things. So don't sit down with that person and have a million different conversations. Really focus your time and energy one meeting, one topic, one focus. And I still use that to this day. I'm a real believer in like let's just talk about just this and then let's have a separate meeting to talk about something else. And then my final tip would be like the Power of no. I sound like I'm about to release three books, don't I. First book, know, do, review with Kingston. Second book, one meeting, one topic. Kelly Molson: And I would read these books. I would buy these books and read them. Kingston Myles: I'll brand license them and I'll put them in the holiday cottages. But yeah. The power of no. Right. It's okay to say no to things like if in the no process when you're doing all the research and all the groundwork does it not feel right. Do the numbers not stack up. We have human instinct and we've almost been programmed out of that. And there's lots of different analogies people run down and different avenues. Is it because actually we've got this hustle culture and we have to give everything a go. No, you don't have to give everything a go. If your expertise and skills and knowledge are telling you this is not going to work then just say no. And that's sometimes a really difficult decision. Kingston Myles: And I have lots of conversations with people recently I really want to do this but and I'm like if that butlist is factual and it's going to create a great amount of risk and don't do it. So yeah, the Power of no would be my third top tip. Kelly Molson: That is a great top tip for life in general, I think at Kingston. Weirdly. So every year I kind of set a word that I try to use as a guide for my year and this year's is reflect because I'm a bit of a people pleaser. So I say yes to many things and then run out of time and then end up not being able to do those things or just do them as badly. I do them to a level of degree that I could do better. So learning to say no I think is the most powerful tip that you've shared in that process and I'm going. Kingston Myles: To remember that and I've used it and I'm proud of the fact that we've said no to potential partnerships, we've said no to potential events. We've said no to certain activity types at certain types. Because when we take stock of everything we're trying to do there's already so much we say yes to that actually it's okay to say no because we can do really well over here. You know, the sort of the middle area. You know, sometimes the entrepreneurial spirit in you pushes the yes through. But a lot of time that sort of, “hold up, wait a minute”. Actually, no. It is so important and it saved us from going down in so many of my job roles.Kingston Myles: It saved me from going down like the rabbit hole of sort of you convince yourself that then you have to put all your energy and time into something and actually it doesn't yield the result that time could have yielded if you'd have focused somewhere else. Kelly Molson: Yeah, it's really important advice that everybody should listen to. Thank you. Brilliant tips. Thank you for sharing. You just touched on something there that I'd like to talk about because you talked about entrepreneurial spirit and I think there always is that element of wanting to do more and wanting to get stuck into doing the excited things. We talked a little bit about sector support at the beginning and you did mention that this role is quite relatively unique. Where do you go to find your kind of support network for the role that you have. Kingston Myles: So I'm really lucky in that I'm a trustee for the Association of Cultural Enterprises, so I sit on their board of trustees. I'm also a director of the trading company that we have. And the best way to summarise the association is that it's all about advancing commerce and business innovation in the cultural sector. So I appreciate that for sort of the wider attraction sector sort of culture and heritage is a swim lane sort of in the pool that is attractions. But that's incredible because all of the organisations that are members and nearly 400 cultural organisations are members sort of across the country, all of those organisations have got an appetite to do more. Kingston Myles: So you end up finding that actually this commercial manager in this really small museum somewhere has got this really incredible idea and we can help them with that, or I can help them with that, or one of my fellow trustees can help them with that, or this massive organisation wants to turn to a small organisation because they send something incredible. And I always think back to and I referenced the marketing of this, but there was the Museum of English Rural Life had this incredible Twitter explosion with some of their content, and suddenly everyone turned to their monsoor. How do you go viral? How has Murray gone viral? How can we go viral? And I guess the association is the best place to go and find the person likely to behind something commercially innovative. Kingston Myles: If you want to see something incredible that's happened at English Heritage, I mean, I'll shamelessly promote myself, but I'm probably likely to be able to point you in the direction of the commercial leader responsible for that. And everyone's really up for networking there. It's kind of the backbone of how it works is that willingness to share and support one another. And I think the culture and heritage sector within the attraction space is really good at that because we're quite comfortable with the fact that there's enough success there for everyone. I appreciate that. When you've got a competitor potentially down the road and you're a purely commercial attraction that's a little bit of a difficult conversation to have in the first instance. But actually it opens up doors and access to resources and also access to people's mistakes. Right. Kingston Myles: Like, what if people said no to. Or would they have said no to. Now that you can learn from and say no to yourself. Kelly Molson: Yeah. Again, brilliant advice. And it's so good that there are organisations out there that offer this level of support. What we'll do is everything that we've talked about today we'll pop links to in the show notes so you can access information about English Heritage. You can see some of the products and we'll pop the link to the ACE organisation as well. And if that is useful to any of our listeners you'll know where to go and find it. Thank you so much for coming on and sharing. Kingston. This has been a brilliant chat. I'm so grateful for your time, for your insight into this. We always like to ask our guests to share a book that they love at the end of the podcast. So what have you prepared for us today? Kingston Myles: Yeah, so I'm waxed lyrical about this book. It's called First Break All The Rules. It's a gallup study of what successful managers do differently. So First Break All the Rules is probably one of the most powerful leadership books I've read for a couple of reasons. One, it's backed by this phenomenal global study of businesses, their leaders, their people, their results. So there are some great books out there but they're theoretical, they're someone's opinion. This book is etched in statistical facts. So I quite like that. That pleases the inner nerd in me. And secondly, it really does force you to think differently about especially if you're leaders or a leader of a team. Really forces you to think slightly differently about how you can get the best out of your best people, how you can recruit for the best people. Kingston Myles: And at first read, it can read quite controversially because what's called First Break All the Rules so you would expect it but it can read quite controversially. It will force you to really think about Do Leaders Play Favorites. Is a really great chapter in that book and the difference between skills, knowledge and talent and coming to terms with the fact that you can teach people skills and knowledge but their talent, their behaviours. You can do your best to bring out what somebody has but you can never add to that in the book. So I would definitely recommend especially leaders of teams and leaders of leaders to read that book or listen to them. Kelly Molson: Great book choice. So that has not come up on the podcast in, what, 60 odd episodes. So that is a really good one to go on the list. And as ever, listeners, if you head over to our Twitter account and you retweet this episode announcement with the words I want Kingston's book, you'll be in with the chance of winning a copy as well. Amazing. Thank you so much again for coming on. It's been a really interesting chat. I am sure that at some point we'll get to meet each other at Audley End maybe as well. One of the next events that you're running there.Kingston Myles: 100%. We should do like an ad hoc episode live from Audley End. Kelly Molson: Okay. Let's talk about how we can make that happen. Excellent. Thanks again. Kingston Myles: You're welcome.Kelly Molson: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode and more over on our website, rubbercheese.com/podcast.
Shane Shipman, president of Lejeune Steel, shares his path from growing up in a small town in Wyoming to joining the military to becoming leader of "special projects" for APi Group. Listen as he describes his approach to innovation and how they involve people at the the point of the problem in the change. Shane shares the philosophy at LeJeune about “outdoing.” How can you outdo what is expected of you?
Customer Service Secrets by Kustomer
Today we're going to talk about transformation and how to really focus and align your business to this idea of experience. To do that, we brought on Cristin Thompson who is currently the Vice President of Sales Enablement and Customer Engagement at QSC. You always want to make sure you've captured what was said, what was written, or what was conveyed. Now, do we need the faster horse? Or do we need to build a car? That all comes back to what your strategy is for your company or organization. Whether to take the advice of your customers really depends on what type of business you're running and where you're wanting to go. Crispin's Background 1:00Where he goes when starting these initiatives 5:22Deciphering when to know that your way is better than what the customer thinks they want 7:25Why aren't companies able to turn feedback into action? 11:11Final thoughts 16:29“If you're thinking more about an outcome driven type exercise, meaning ‘I wanna help people get faster from point A to point B,' I don't necessarily care about the means of locomotion, that frees you up to interpret that as ‘Oh they're saying faster horse, but guess what. This brand new thing I'm thinking about is gonna help us close that gap. It's gonna change everything, and we're gonna have to help them get there.'” 8:24www.linkedin.com/in/crispinthompson/
Eagle Brook Church Leadership Podcast
As a Christian in the workplace—on a church staff or otherwise—you'll encounter "spiritual warfare." Sounds dramatic...but, truthfully, we are in a battle. The Enemy does not want you to be a pastor, work in ministry, or have an influence for Christ in your workplace. There are two roles we can step into: the "civilian" or the "soldier." Civilians are easily distracted or unaware—soldiers are laser-focused and ready for a fight. Listen in as Don and John discuss the soldier's approach to this mission to reach people for Jesus.
How does innovation actually work? That's today's big question, and my guest is Christopher Mims. Chris is a journalist for the Wall Street Journal, and I had him on the show in 2021 to understand how he asks big questions.Chris is constantly asking questions about the most pressing technological and societal issues we face from robot trains to the future of batteries, brain implants, and whatever happens to land in between. And his thesis is this: every little bit counts. And innovation is more predictable than you think - or is it?In this conversation, Chris and I explore the team dynamics of innovation, the "great man" question, the invisible force behind Moore's Law, and more.The bad news: Nobody gets to save the world. The good news: Everyone gets to save the world a little bit.-----------Have feedback or questions? Tweet us, o