Podcasts about Managed services

Send us a textStruggling to sell while managing tech? You're not alone. In this episode of Joey Pinz Conversations, we talk with startup founder and product visionary Jean Templin live from ConnectWise IT Nation Secure 2025. Jean dives into the very real sales challenges faced by MSPs and how AI-driven real-time coaching is transforming the conversation—literally.

What does it take to go from defending national secrets to defending MSPs? In this episode of Now That's IT: Stories of MSP Success, Robert Johnston—former Pentagon cyber operator, DNC breach responder, and co-founder of Adlumin—shares his journey from military red teams to building one of today's fastest-growing cybersecurity platforms.We unpack how Robert transitioned from CrowdStrike to launching Adlumin, a company that reimagines MDR and XDR for modern MSPs, why simplicity and automation matter more than ever, and how AI is reshaping both threats and responses in real time.Whether you run a 10-person MSP or lead global operations, Robert's mission to transform cybersecurity offers real lessons in scaling services, serving clients, and staying ahead of attackers.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

In this episode, Richard Tubb speaks to Polly Brennan, a renowned mental fitness coach. She supports organisations to bring themselves back to a healthier mindset, boosting resilience and wellbeing no matter what comes along.Polly explains what mental fitness is, her approach to it and her journey from the NHS to running her business. She and Richard discuss why we should all talk about mental health and normalise the challenges people have. Polly shares her thoughts on how MSP owners can bring the spirit of adventure into their workplace culture, why they need to give their team permission to make mistakes and how to build a connected team.Richard asks Polly for some practical advice on how to manage wellbeing, how to create a workplace culture where mental health is openly talked about and how leaders can not only support their employees but manage their own mental health. Polly explains why multitasking doesn't work and why everyone needs a coach, even coaches. She also explains why simplicity and consistency are key for mental fitness and how we can all learn to be more resilient, as well as one daily habit to strengthen yours.Richard and Polly discuss why you should start and end your day with intention and some quick tricks to get out of work mode at the end of the day, as well as why breathwork and meditation are beneficial.Richard asks Polly about the biggest adventure of her career so far, her new membership and why she's a Brené Brown coach. Polly talks about firewalking and glass walking and shares the books and people who've inspired her.Mentioned in This EpisodePolly's website: Adventurous CoachingKoast RadioRichard's interview on Koast RadioRichard's book: The IT Business Owner's Survival GuideAcademic: Brené BrownPersonality profiling: i3 profilingTeam communication tool: SlackSlack polling tool: GeekbotPodcast interview with Kevin O' Laughlin of Nostra ITPodcast interview with Dray Aga of HuntressFree download: five first steps for MSP owners noticing mental strainSpeaker and author: Karl PalachukPodcast interview with Nigel Moore of The Tech TribePodcast interview with Dan Scott of

SummaryIn this episode, Jack Clabby and Kayley Melton discuss their conversation with Reginald Andre, a cybersecurity expert and CEO of ARK Solvers. They explore themes of mentorship, the evolution of cybersecurity businesses, the impact of AI, team culture, and community engagement. Andre shares his journey from aspiring English teacher to successful entrepreneur, emphasizing the importance of mentorship and personal growth in the cybersecurity field. In this engaging conversation, the speakers delve into the importance of mentorship, innovative teaching methods, and the role of AI in personal and professional development. They share personal anecdotes about mentoring students and children, emphasizing hands-on learning and real-world applications. The discussion also touches on the fun and insightful lifestyle polygraph segment, where the guest answers quirky questions that reveal his personality and approach to challenges.TakeawaysAndre is a natural mentor who emphasizes actionable advice.The importance of building a fantasy board of directors.Reginald's journey from CompUSA to CEO of ARK Solvers.The shift from IT to cybersecurity in business.AI's growing role in cybersecurity and business efficiency.Hiring based on personality and cultural fit over technical skills.Encouraging a culture of learning from mistakes.The impact of community engagement on personal growth.The significance of mentorship in shaping careers.Raising awareness on critical social issues like human trafficking. Mentorship can significantly impact a student's career trajectory.Hands-on learning is more effective than traditional lectures.Building a resume starts with taking initiative in school activities.AI can serve as a valuable tool for decision-making and mentorship.Creating a community around learning can enhance educational experiences.Students should actively seek internships and opportunities before graduation.Innovative teaching methods can fill gaps in traditional education systems.Personal anecdotes can illustrate the effectiveness of mentorship.Engaging with technology early can lead to better career prospects.Networking and building relationships are crucial for professional growth.TitlesMentorship in Cybersecurity: Lessons from Reginald AndreThe Evolution of Cybersecurity: From IT to AIBuilding a Strong Team Culture in CybersecurityCommunity Engagement: Making a Difference Beyond BusinessSound Bites"Andre is such a natural mentor.""I built my fantasy board of directors.""I had to pivot my business.""AI is not going to take your job.""I always leave him with something.""He was actually building his resume.""Everything has to be hands-on.""I would do Too Fast Too Furious.""You'd be tasked with AI education."Chapters00:00 Introduction to Cybersecurity Mentorship01:56 The Journey of Reginald Andre05:58 From IT to Cybersecurity: A Business Evolution11:55 The Impact of AI on Cybersecurity17:52 Building a Strong Team Culture22:05 Community Engagement and Personal Growth27:39 Mentorship and Impact30:21 Innovative Teaching Approaches34:04 Lifestyle Polygraph: Fun and Insightful Questions

Stephen Hinch, an expert in managed services and author of "Winning Through Innovation," discusses the challenges and opportunities for innovation within the corporate business model, particularly in the managed services provider (MSP) sector. He highlights the "curse of the corporate business model," where large corporations prioritize predictable profits over disruptive innovation. This focus often stifles creativity and risk-taking, leading to a reliance on incremental improvements rather than groundbreaking advancements. Hinch emphasizes that while corporations can excel in incremental innovation, they struggle with disruptive changes that require longer-term investment and risk.As the conversation shifts to the current landscape of managed services, Hinch notes that many MSPs are still small, often relying on vendors for innovation rather than developing it themselves. He points out that while there are around 40,000 MSPs in the U.S., a significant portion of them are not profitable. This situation creates a competitive environment where smaller MSPs must find innovative ways to attract customers and differentiate themselves from the larger, investor-backed companies that provide the tools they use.The discussion then turns to the impact of artificial intelligence (AI) on the MSP market. Hinch believes that AI represents a disruptive technology that can enhance service delivery, particularly in automating tier-one support tasks. However, he cautions that MSPs should not expect to develop these AI solutions independently; instead, they should look to their vendors for advancements that can improve efficiency and service quality. He advises MSPs to engage with their suppliers about how AI can be integrated into their operations in practical and beneficial ways.Finally, Hinch encourages MSPs to focus on foundational innovations and automation before diving into more complex applications of AI. He stresses the importance of maintaining consistent uptime and predictable performance while leveraging AI to enhance these core values. By asking the right questions and seeking sustainable innovations from their vendors, MSPs can position themselves to thrive in a rapidly evolving technological landscape, ensuring they do not fall victim to the pitfalls that have affected other industries in the past. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode of Now That's IT: Stories of MSP Success, host Chris Massey sits down with Craig Fisher and David Izen of Technica Solutions to uncover how a chance meeting—and a well-timed kebab—sparked a complete transformation of their MSP business.Craig and David share how they moved beyond the limitations of a technical-first approach to build a thriving, growth-driven MSP. They dive into the hard decisions, including shedding old habits, embracing EOS (Entrepreneurial Operating System), joining peer groups, and making bold moves to scale their business.Listeners will gain insights into:Why purely technical focus limits growth and how to shift to a strategic mindsetHow EOS provided the structure and accountability to drive transformationThe role of peer groups and industry connections in fueling business growthKey takeaways for MSP owners and leaders navigating today's challengesWhether you're an MSP veteran or just starting out, Craig and David's story is a testament to the power of partnership, resilience, and smart business strategy.Tune in to discover how Technica turned a near-stagnation into an inspiring success story—and why “it takes two” to truly transform.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Jeff Carney from Darkhorse IT explains why he now thinks this is a great idea:See omnystudio.com/listener for privacy information.

www.iotusecase.com#Kubernetes #ManagedKubernetes #CloudSovereigntyIn Episode 171 des IoT Use Case Podcasts spricht Gastgeberin Ing. Madeleine Mickeleit mit Fabian Peter, CEO von ayedo, über den industriellen Einsatz von Kubernetes – jenseits von IT-Silos und DevOps-Klischees.Die Folge zeigt, wie Unternehmen Use Cases wie Predictive Maintenance effizient skalieren, Updates automatisiert ausrollen und Compliance-Anforderungen erfüllen können. Fabian gibt praxisnahe Einblicke in Projekte aus Maschinenbau und Energieversorgung – und erklärt, wie ein europäischer Tech-Stack Kubernetes auch On-Premise möglich macht.Folge 171 auf einen Blick (und Klick):(13:52) Herausforderungen, Potenziale und Status quo – So sieht der Use Case in der Praxis aus(20:15) Lösungen, Angebote und Services – Ein Blick auf die eingesetzten Technologien(27:23) Übertragbarkeit, Skalierung und nächste Schritte – So könnt ihr diesen Use Case nutzenPodcast ZusammenfassungKubernetes ist längst mehr als ein Thema für IT-Teams – es wird zur Schlüsseltechnologie, um industrielle Use Cases vom Prototypen in den Rollout zu bringen. In dieser Folge spricht Fabian Peter, CEO von ayedo, über konkrete Herausforderungen in der Fertigung: verteilte Maschinen, aufwendige Updates, fehlende Standardisierung und wachsende Compliance-Anforderungen.Er zeigt, wie Kubernetes als Betriebsplattform für containerisierte Anwendungen genutzt werden kann – etwa für Predictive Maintenance, Datenanbindung über OPC UA oder API-basierte Herstellerintegration. Der Vorteil: Updates laufen automatisiert, Änderungen lassen sich in Minuten live bringen und Anwendungen bleiben auch bei komplexer Infrastruktur ausfallsicher.Viele Unternehmen, so Fabian, unterschätzen die Einstiegshürden – gerade im Mittelstand fehlt oft das Know-how. ayedo bietet deshalb Managed Services, mit denen Firmen ihre Software auf Kubernetes betreiben können: ob für Drittanbieteranwendungen oder eigene Entwicklungen. Besonders wichtig ist dabei der europäische Stack – datenschutzkonform, flexibel und mit persönlichem 24/7-Support.Diese Episode richtet sich an Digitalisierungsverantwortliche aus Industrie, Maschinenbau und Energieversorgung, die ihre IT/OT-Systeme standardisieren und zukunftssicher betreiben wollen – ohne sich in der Hyperscaler-Komplexität zu verlieren.-----Relevante Folgenlinks:Madeleine (https://www.linkedin.com/in/madeleine-mickeleit/)Fabian (https://www.linkedin.com/in/derfabianpeter/)ayedo (https://ayedo.de/)ayedo Discord Community (https://discord.com/invite/uymn6HdCNB)Souveräne Cloud (https://ayedo.de/posts/souverane-cloud-anspruch-realitat-und-technische-auswege/)Jetzt IoT Use Case auf LinkedIn folgen

I talked with an expert on managed IT services for law firms about the state of the industry.   Episode Highlights 04:02 - The emergence of managed service providers. 05:02 - Affordable tech solutions for law firms. 06:39 - Three essential aspects of law firm tech: functionality, accessibility, security. 07:59 - Legal industry survey insights. 09:19 - Law firms' cautious adoption of AI. 12:39 - Irish cultural discussion: Playwrights and sports. 13:56 - Description of the sport of Hurling. 17:39 - Importance of strategic IT planning for law firms. 21:40 - Encouragement for proactive IT management. 27:07 - AI in managed service providers. 31:41 - Creating policies around AI use in law firms. 35:39 - Growing risks of cybersecurity due to AI advances. 39:49 - Current investments in cybersecurity. Episode Resources Connect with Jared Correia jared@redcavelegal.com  https://redcavelegal.com/  https://www.linkedin.com/in/jaredcorreia  https://twitter.com/RedCaveLegal  www.linkedin.com/in/jaredcorreia/  Connect with Darragh Fitzpatrick https://www.tabush.com/  https://www.linkedin.com/in/darraghfitzpatrick/   

In this episode of Now That's IT: Stories of MSP Success, we sit down with Vinod Paul, President of Managed Services at Align, to explore how a bold decision to focus exclusively on one vertical—financial services—transformed the company from a solid MSP into a global leader.Vinod shares the behind-the-scenes story of walking away from millions in revenue, standardizing their tech stack, and saying no to clients who didn't fit—all in pursuit of scalable, high-value growth. The result? Align grew from 75 to 300 employees, expanded into 31 countries, and became a trusted name in one of the most demanding industries in the world.If you're an MSP leader grappling with growth, client fit, or the pressure to do it all, this conversation is packed with real-world strategies, lessons in verticalization, and insights on scaling without compromise.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

What happens when your business partners are also your brothers? For Kevin Stock, CEO of RCR Technology Group, it meant building a managed service provider grounded in trust, clear roles, and shared values. In this episode, Kevin shares how a side hustle fixing computers became a full-scale MSP—powered by family dynamics, small-town reputation, and a relentless focus on doing right by clients.He opens up about the challenges of transitioning from break/fix to managed services, giving up control as a founder, and leading through tough seasons—including a rocky start to what ultimately became their best year ever. From walking quotes live with prospects to letting go so his brothers could step up, Kevin's story is a blueprint in resilience and relationship-driven growth.Whether you're leading a team, scaling a service business, or navigating the complexities of working with family, this episode is full of lessons that last.N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts. Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Es ist einfach ein Dauerthema und daher möchte ich es in der heutigen Solofolge noch einmal aufgreifen. Wie stellen wir unseren Kunden dar, was sie von unseren Managed Services haben? Was ist der vielbeschworene Kundennutzen? Könnte es sein, dass wir noch zu häufig als Kundennutzen unsere Aktivitäten aufführen, auf unseren Webseiten und auch im Vertriebsgespräch, und zu wenig die Wirkung beim Kunden? Also den Grund, warum der Kunde eigentlich einen Service budgetieren sollte? In einer immer stärker wettbewerbsorientierten Umgebung ist es ein starker Unterscheider, ob der Kunde, der ja vermutlich weniger IT-Wissen hat als wir, die positive Wirkung bei ihm nachvollziehen kann. Schalten wir daher kommunikativ vom Technikdenken auf die Wirkung um. Heute beschreibe ich Euch einige plakative Beispiele aus der Nicht-IT Welt und versuche das auf unsere Lösungen zu adaptieren. ----------------------- Mehr von Olaf Kaiser findet Ihr hier: www.linkedin.com/in/olafkaiser/ www.olaf-kaiser.coach/ www.ubega.de Direkt einen kostenfreien Termin mit Olaf buchen https://bit.ly/allgemeinen-termin-buchen

Boutique Consultancy: Balancing High-Touch Service and Growth   In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges and experiences of running a consultancy.   00:00 Introduction to Boutique Consultancy 01:31 The Apple Business Model as a Muse 03:14 The Role of Consulting in Managed Services 08:00 Challenges and Strategies in Client Management 09:22 Team Size and Economic Factors 12:03 Contract Structures and Pricing Strategies 21:25 Analytical Skills and Personal Background 25:51 Personal Time and Future Plans 28:36 Balancing Work and Family Life 29:13 Holiday Plans and Skiing Adventures 30:56 Generational Differences in Technology 33:25 Sustainable Business Practices 36:43 Lifecycle Management of Devices 42:01 Challenges and Strategies in Hardware Sales 47:16 The Importance of Client Relationships 49:31 Final Thoughts and Acknowledgements

This episode features a deep dive into the evolving landscape of managed services, focusing on the insights of industry experts Howard M. Cohen and Abraham Garver. The discussion centers around the significant shift towards service-oriented models within the managed service provider (MSP) sector, highlighting the importance of artificial intelligence (AI) and the ecosystems that are driving growth. Cohen emphasizes the three main categories of services that are currently profitable for MSPs: managed services, project services, and the emerging field of AI-driven solutions.Cohen and Garver explore the challenges MSPs face in integrating AI into their offerings. While some MSPs are beginning to adopt AI technologies, many are still grappling with how to effectively implement these tools. Garver notes that the financial metrics of MSPs, such as EBITDA, remain largely unchanged despite the incremental benefits AI may provide. The conversation also touches on the potential commoditization of certain services, particularly in help desk operations, as AI technologies become more prevalent.The experts discuss the competitive landscape, particularly how larger, private equity-backed MSPs may have an advantage in leveraging AI due to their resources. Smaller MSPs may struggle to keep pace, leading to a potential widening of the gap between them and larger players. Cohen argues that AI could serve as a great equalizer for smaller MSPs if they can effectively automate processes and reduce reliance on human resources.Finally, the episode highlights the importance of peer groups and community support for MSPs looking to grow and adapt in this changing environment. Both Cohen and Garver agree that engaging with trusted peer networks can provide invaluable insights and strategies for navigating the complexities of the managed services market. The conversation concludes with a preview of an upcoming interview focused on practical applications of AI in enhancing productivity and streamlining workflows. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Nikolay and Michael discuss managed service support — some tips on how to handle cases that aren't going well, tips for requesting features, whether to factor in support when choosing service provider, and whether to use one at all. Here are some links to things they mentioned:YugabyteDB's new upgrade framework https://www.yugabyte.com/blog/postgresql-upgrade-frameworkEpisode on Blue-green deployments https://postgres.fm/episodes/blue-green-deploymentspg_createsubscriber https://www.postgresql.org/docs/current/app-pgcreatesubscriber.html~~~What did you like or not like? What should we discuss next time? Let us know via a YouTube comment, on social media, or by commenting on our Google doc!~~~Postgres FM is produced by:Michael Christofides, founder of pgMustardNikolay Samokhvalov, founder of Postgres.aiWith credit to:Jessie Draws for the elephant artwork

Mein großes Danke geht heute an Michael Bölk, den Vorstand der Deskcenter AG und Geschäftsführer der mosaic IT, mit dem ich heute zum Thema der Managed Service Entwicklung im Markt gesprochen habe. Michael hat über seine unterschiedlichen Management-Rollen und Erfahrungen im IT Channel ein spannendes und breites Wissen über anstehenden Entwicklungen. Einige spannende Aussagen von Michael sind: „Alles, was wir anbieten, bieten wir auch als Managed Service an.“ → Dies ist eine klare Positionierung als Service-orientierter IT-Dienstleister. „Das Projektgeschäft ist eine Folge aus Managed Services – weil man nah am Kunden ist.“ → Service schafft Nähe. Nähe schafft neue Projekte. „Unsere Plattform soll herstellerunabhängig Services bündeln, bereitstellen und automatisieren.“ → Über die Vision einer skalierbaren Multi-Service-Plattform. ----------------------- Und hier einige Links, wenn Ihr mehr über Michael wissen möchtet: https://www.deskcenter.com https://www.mosaic-it.de https://www.linkedin.com/in/michael-bölk-75902181/ ----------------------- Und mehr von Olaf Kaiser: www.linkedin.com/in/olafkaiser/ www.olaf-kaiser.coach/ www.ubega.de Direkt einen kostenfreien Termin mit Olaf buchen https://bit.ly/allgemeinen-termin-buchen

When John McCoy walked away from a high-paying corporate job, he wasn't chasing freedom—he was answering a calling. In this episode, John shares how his commitment to helping others led him to launch MidSolv, an MSP rooted in community and built on trust. But it wasn't until he caught a ransomware attack in real time that his purpose fully crystallized: protecting clients from the threats they didn't see coming.From mandating a security upgrade for every customer—before they even asked—to shifting his entire client base to fully managed services, John's story is one of bold leadership, cybersecurity-first thinking, and values-driven growth.Whether you're an MSP owner rethinking your tech stack or an IT leader navigating risk and resilience, this episode offers a masterclass in leading with conviction—and securing what matters most.Learn more about Manage My Security.N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Send us a textFinding Money in Mobility: A Strategic Approach to Managed Services with DatapriseIn this special episode of the Wireless Way, the host welcomes guests Chaz from Dataprise and John Gonzalez. They discuss the expansion and growth of Dataprise, the importance of travel in business, and their roles at the company. The conversation includes an update on John's personal achievements and travels, as well as Chaz's introduction of the 'PB&J pitch' for business resiliency, combining cybersecurity and disaster recovery as a service. The episode further delves into the 'trifecta' of solutions offered by Dataprise: savings in cybersecurity insurance, Azure optimization, and Managed Mobility services. The guests explain how these solutions can save companies money and optimize resources, emphasizing the importance of managing mobile devices better. They also highlight the benefits of asking additional questions to uncover potential savings in organizations. The episode encourages partners to explore these new opportunities for added revenue through Dataprise's comprehensive service offerings.00:00 Introduction and Guest Welcome00:19 John's Update and Personal Life01:59 Chaz's Introduction and Role03:26 The Peanut Butter and Jelly Pitch04:55 Importance of Mobile Device Management07:35 The Trifecta of Found Money13:18 Managed Mobility Services Explained16:31 Partner Success Stories and Final Thoughts22:26 Conclusion and FarewellMore about JohnMore about ChazMore on DatapriseSupport the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment.Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered "ethically sound" and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations.Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems.The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Send us a textFrom PC Building to Global MSP Vision!

In this edition of Unfiltered Stories, HFS's Don Ryan speaks with KPMG leaders Ron Walker and Thomas Davies about the essential components for successfully deploying managed services at scale. They discuss the differences between traditional outsourcing and managed services, highlighting the importance of technology, expertise, and collaboration. The conversation emphasizes the transformative potential of managed services, particularly in sectors such as finance and cybersecurity, and the crucial role of AI in enhancing service delivery. They also examine the distinctive aspects of KPMG's approach, which include their advisory capabilities and a focus on stakeholder alignment and change management.The key points discussed include:Managed services are gaining traction across most enterprise functions and applications.Managed services provide a pathway to automation and widespread AI usage.Managed services are foundational to many transformational initiatives.Read detailed research on managed services deployment at HFS Research here: https://www.hfsresearch.com/accelerating-business-transformation/

What happens when the right product meets the right moment—and the right voice? In this episode of Now That's IT: Stories of MSP Success, we sit down with Tim Barton-Wines, the dynamic force behind Halo PSA's meteoric rise.Tim shares his unexpected journey from selling vodka in a wine shop to transforming Halo from a little-known help desk tool into one of the fastest-growing PSA platforms in the MSP space. You'll hear how Halo earned trust without private equity, how a £10 Reddit campaign helped build a global footprint, and why saying “no” to acquisition has become their boldest strategic move.Whether you're an MSP owner looking for the next great tool—or a leader thinking long-term about brand, culture, and independence—this episode is packed with insight on building momentum the right way.

It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guests are Danna Gianforte, VP, Managed Services, Ryan Tubbs, SVP, Customer Success & Premium Support, ⁠Ellucian⁠⁠YOUR host is Dr. Chris Moloney⁠, Principal Strategic Specialist, ⁠Ellucian⁠How can institutions adapt to the accelerating pace of change in higher education?What lessons from COVID's forced innovation can be applied to current modernization efforts?Why is it essential to move beyond committee-based decisions toward faster implementation?How can technology leaders help staff see value beyond manual processes?What strategic services does Ellucian offer beyond ERP platforms?Topics include:The "second wave" of change following COVID's disruptionPutting people at the center of modernization effortsReimagining processes rather than simply replicating old systems digitallyBreaking through "can't statements" with small wins & progressFinding opportunity in the chaos of AI disruption & regulatory changesListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then ⁠⁠⁠⁠⁠⁠BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY⁠⁠ - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠⁠⁠⁠⁠⁠!We make education YOUR business!

Send us a textIn this insightful conversation, Joey Pinz sits down with Sergio Farache, a visionary entrepreneur who transformed a struggling distribution company into a powerhouse at TD SYNNEX. From growing up in Venezuela to navigating the ever-changing tech landscape, Sergio shares his journey of innovation, leadership, and resilience.

Convergent's Capital Campaign series features Daniel Hall, Director of Managed Service for Harness Giving, and host Jay Werth, discussing how nonprofit leaders can best communicate a strategic plan that is actionable, transparent, and compelling to internal stakeholders and potential donors. Learn why Comprehensive Campaigns are a game-changer for nonprofit fundraising. Sign up for updates.Support the show

What if getting fired was the best thing that ever happened to your career? In this episode of Now That's IT: Stories of MSP Success, host Chris Massey sits down with Chris Kraiss, founder of ClearPath Technology, to discuss his journey from corporate IT to building a thriving MSP—and the setbacks that shaped his success.Chris shares:✅ How getting fired pushed him to launch his own MSP✅ The moment he realized he had to fire bad clients to grow ✅ Why mentorship and partnerships were game-changers for scaling his business ✅ The importance of company culture in attracting and retaining top talent ✅ His real-time insights on leadership, fearlessness, and strategic growthWhether you're an MSP owner, IT leader, or thinking about making the leap, Chris's story is packed with real-world lessons on resilience, business strategy, and scaling with confidence.

In this episode of the Identity at the Center Podcast, Jeff and Jim discuss the upcoming European Identity and Cloud Conference (EIC) with Warwick Ashford, Senior Analyst at KuppingerCole Analysts. Warwick outlines the differences between digital identity and identity and access management (IAM), emphasizing the importance of managing non-human identities in today's digital world. The episode covers key themes for this year's EIC, including AI's role in cybersecurity, decentralized identity, identity ecosystems, and inclusivity. Warwick also highlights the extensive agenda comprising over 200 presentations, multiple workshops, and notable speakers from global standards bodies and cybersecurity experts. Tips for first-time attendees and the exciting social events, such as the Spree River cruises, are also discussed. Both in-person and virtual attendance options are available, ensuring no one misses out on the valuable insights and networking opportunities.Chapters00:00 Understanding Digital Identity vs. Identity and Access Management01:55 Welcome to the Identity at the Center Podcast02:03 Celebrating Milestones and Consistency03:54 Conference Discount Codes and Announcements07:13 Introducing Our Guest: Warwick Ashford07:33 Warwick's Journey into Cybersecurity and Identity11:59 The Importance of Managed Services in Cybersecurity13:34 Previewing the European Identity and Cloud Conference (EIC)16:03 Who Should Attend EIC and Why19:03 Main Themes and Tracks at EIC 202326:14 The Future of Identity Ecosystems31:59 Digital Credential Services Workshop32:22 Focus on Identity Fabrics32:52 Keynote Sessions and Presentations33:15 Involvement of Various Organizations33:56 Award Winners and Their Contributions35:34 Virtual Ticket Option and Its Benefits37:41 After Hours Events and Networking40:17 EIC Awards and Finalists42:06 Notable Speakers and Topics44:46 Tips for First Timers49:51 AI in Cybersecurity51:41 Digital Identity vs. Identity and Access Management57:07 Identity's Role in Cybersecurity01:00:13 Conclusion and Wrap-UpConnect with Warwick: https://www.linkedin.com/in/warwickashford/Conference Discounts!Gartner IAM Summit - Code IDAC425 saves 425€: https://www.gartner.com/en/conferences/emea/identity-access-management-ukEuropean Identity and Cloud Conference 2025 - Use code idac25mko for 25% off: https://www.kuppingercole.com/events/eic2025?ref=partneridacIdentiverse 2025 - Use code IDV25-IDAC25 for 25% off: https://identiverse.com/Connect with us on LinkedIn:Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/Visit the show on the web at http://idacpodcast.comKeywordsIdentity, Cybersecurity, EIC, Managed Services, Decentralized Identity, Networking, Conferences, Identity Ecosystems, Workshops, Keynotes, EIC, digital identity, cybersecurity, virtual ticket, networking, awards, keynote speakers, AI, IAM, conference tips

John Wallace is the Founder and CEO of HCM Unlocked, a tech-enabled Human Capital Management (HCM) consulting firm dedicated to helping organizations maximize the potential of their HCM technology — the systems companies use to manage their most important asset, people. Through expert consulting and Managed Services, HCM Unlocked delivers solutions that help their clients improve efficiency and growth by allowing them to keep their “main thing the main thing.”   Under John's leadership, HCM Unlocked has earned a spot on the Inc. 5000 list of America's fastest-growing companies three times and was recognized by Inc. Magazine as one of the 100 fastest-growing private companies in the country. Passionate about entrepreneurship, John enjoys reading and listening to podcasts about history's greatest founders. He enjoys using his experience to invest in small businesses and advise new entrepreneurs.

In this short segment of the Revenue Builders Podcast, we revisit the discussion with Patrick Ball, CRO of Crux Informatics, to explore the power of a well-defined sales process. Patrick shares how aligning with the buyer's journey improves win rates, eliminates wasted efforts, and sets the foundation for a strong business case. He also discusses key red flags to look for, the role of stakeholder engagement, and how to structure a sales motion that drives real value. If you're in B2B sales, you won't want to miss this deep dive into sales execution.KEY TAKEAWAYS[00:01:37] 53% of buyers select a vendor based on the buying process, making structured engagement essential.[00:02:05] How a clearly defined sales process builds trust and credibility with prospects.[00:02:53] The importance of “go/no-go” checkpoints to prevent wasted time and stalled deals.[00:04:15] Red flags that indicate you're dealing with the wrong person in the buying process.[00:05:09] Why business value assessments (BVA) are critical to securing executive buy-in.[00:06:10] Understanding the complexity of selling a managed service vs. traditional SaaS.QUOTES[00:01:37] “53% of buyers choose a vendor based on the buying process. So why wouldn't we want to control that in the best possible way?”[00:02:53] “A well-structured sales process keeps both the vendor and the prospect in lockstep, ensuring we're not wasting time on deals that won't close.”[00:04:15] “If a prospect resists engaging in a business value assessment, it's often a sign you're talking to the wrong person.”[00:05:40] “Sales isn't just about a single point of contact—it's about engaging all the necessary stakeholders to drive a deal forward.”Listen to the full conversation through the link below.https://revenue-builders.simplecast.com/episodes/complex-sales-critical-stages-in-a-customers-buying-processEnjoying the podcast? Sign up to receive new episodes straight to your inbox:https://hubs.li/Q02R10xN0Check out John McMahon's book here:Amazon Link: https://a.co/d/1K7DDC4Check out Force Management's Ascender platform here: https://my.ascender.co/Ascender/Force Management is hiring for a Sales Director. Apply here: https://hubs.li/Q02Zb8WG0Read Force Management's eBook: https://www.forcemanagement.com/roi-of-sales-messaging

Send us a textIn this episode, Joey Pinz sits down with Nick Recker, a seasoned MSP founder and business leader, to discuss scaling MSPs, leadership, faith, and the evolving role of AI. With a background in tech, mergers, and entrepreneurship, Nick shares his journey from building a successful MSP to launching Blue Alliance, an MSP platform focused on sustainable growth.

“Think before you click” Connect With Our SponsorsGreyFinch - https://greyfinch.com/jillallen/MyOrthoVA - https://www.myorthova.com/get-startedSmileSuite - http://getsmilesuite.com/ Summary In this episode, Jill interviews Jordan Janz from Cornerstone Computer Solutions, discussing the importance of cybersecurity in dental practices. They explore various threats such as phishing and ransomware, emphasizing the need for employee training and robust IT solutions. Jordan shares insights on the significance of managed services, the differences between Mac and PC security, and the necessity of effective data backup and recovery strategies. In this conversation, Jordan Janz discusses the critical aspects of cybersecurity for dental practices, focusing on how to respond to cyber attacks, the importance of data backups, and actionable steps for practices to enhance their IT security. He emphasizes the need for managed services and regular network assessments to ensure compliance and protection against potential breaches. The discussion also highlights the significance of fostering a culture of caution among staff and the necessity of having a comprehensive IT strategy in place. Connect With Our Guest Cornerstone Computer Solutions- https://cstonesolutions.net/ Takeaways Cornerstone specializes in IT for dental and orthodontic practices.Managed services provide proactive IT support rather than reactive solutions.Phishing attacks are becoming more sophisticated and targeted.Employee training is crucial in preventing cyber threats.Ransomware attacks often stem from human error.Investing in high-end antivirus software is essential for protection.Cloud environments require robust security measures.Data backups should be frequent and reliable to minimize loss.Cybersecurity is a shared responsibility between vendors and practices.Understanding the risks associated with different operating systems is vital. Disconnect the computer immediately if a ransomware attack is suspected.Contact your IT provider as the first step in a cyber incident.Having reliable backups is crucial to avoid paying ransoms.On-site backups are still important despite the rise of cloud solutions.A think before you click culture can prevent many cyber issues.Managed service plans are essential for proactive IT management.Regular network assessments can identify vulnerabilities in your system.Cyber liability insurance is a necessary safeguard for practices.Annual HIPAA risk assessments help maintain compliance and security.Investing in IT should be a priority for all practices.Chapters 00:00 Introduction to Cornerstone Computer Solutions06:08 Phishing and Spear Phishing Explained12:02 Ransomware: Myths and Realities18:10 Mac vs. PC: Cybersecurity Considerations25:25 Responding to Cyber Attacks34:04 Actionable Steps for Practices39:57 Managed Services and Network Assessments46:04 Final Thoughts and Future Trends Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com.     If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!    Episode Credits:  Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett Lucero

"We're making it easier for carriers and large enterprises to interconnect and manage their networks Trevor Francis efficiently," says Trevor Francis, CEO and Founder of 46 Labs. In this Technology Reseller News podcast, Trevor Francis discusses 46 Labs' role as the "carrier's carrier" and how the company is leading the charge in simplifying global connectivity. From major acquisitions to AI-driven efficiency and the migration away from copper, he provides insights into what's ahead for telecom in 2025. "We acquired two legacy wireline companies last year, positioning us to accelerate network modernization," says Francis. What is 46 Labs? Connectivity Orchestration – 46 Labs helps resellers and large enterprises optimize their voice networks and streamline interconnections. Carrier's Carrier – Acting as the "train station" of telecom, the company enables seamless infrastructure and network management. Expanding Through Acquisitions – 46 Labs acquired Hyper-Q Networks and Impact in 2024, strengthening its wholesale telecom capabilities. Regulatory & Market Shifts in 2025 New FCC Leadership & Policy Changes – A more proactive approach may lead to easier wireline network modernization. M&A Resurgence – With previous stagnation in telecom mergers, Francis predicts more consolidation and transformation in the coming year. Satellite Connectivity Evolution – While LEO satellites (e.g., Starlink) improve rural access, they won't disrupt terrestrial wireless networks. Copper Migration: The Death of Copper at the Core A Massive Industry Challenge – Legacy PSTN networks still rely on copper interconnects between carriers. Enterprise Migration vs. Carrier Migration – While businesses transition to VoIP, carriers must overhaul the underlying infrastructure. Regulatory & Technical Barriers – The shift requires compliance with state and federal rules, plus retraining a workforce where institutional knowledge is fading. "We're tackling one of the biggest challenges in telecom—migrating carriers away from copper while ensuring stability and compliance," says Francis. AI's Role in Telecom: Efficiency, Not Disruption AI will make carriers more efficient, but adoption will be slow due to regulatory concerns and potential service disruptions. Risk vs. Reward – AI-driven automation must be implemented cautiously to avoid major failures in carrier networks. Fifth Industrial Revolution – The telecom sector must balance innovation with reliability. "AI adoption in telecom will take time—it's too risky to disrupt carrier operations overnight," says Francis. Network-as-a-Service: The New Carrier Model Traditional Carrier Model is Fading – Carriers are moving away from fully owning infrastructure. Managed Services & "As-a-Service" Offerings – 46 Labs provides turnkey network solutions, allowing carriers to outsource complex network transitions. Security Considerations – With increased IP-based connectivity, security threats rise, requiring encryption and network segmentation strategies. What's Ahead for Large Enterprises? The move away from copper is a global trend, impacting large enterprises, airlines, and pharmaceutical companies. International Voice Connectivity – Enterprises must take a holistic approach to voice and telecom strategies. Regulatory & Compliance Needs – Navigating global carrier relationships requires expertise in regulations and connectivity management. "Enterprises need a comprehensive strategy for handling voice and connectivity across all divisions," says Francis. Where to Learn More Visit: www.46labs.com Connect with 46 Labs on LinkedIn #Telecom #Connectivity #46Labs #CarrierNetworks #Mergers #CopperMigration #AI #TelecomInnovation #NetworkSecurity #VoIP #BusinessGrowth #ITEXPO

At ThreatLocker Zero Trust World 2025 in Orlando, Chase Cunningham, often referred to as “Dr. Zero Trust,” delivered a thought-provoking session titled The Grand Delusion. The event, filled with IT professionals, managed service providers (MSPs), and small to midsize business (SMB) leaders, provided the perfect backdrop for a candid discussion about the state of cybersecurity and the real-world application of Zero Trust strategies.Challenging the Status QuoCunningham emphasized the need for businesses to adopt realistic cybersecurity practices that align with their resources and needs. He pointed out the pitfalls of smaller organizations attempting to emulate enterprise-level security strategies without the necessary infrastructure. “Cyber shouldn't be any different” than outsourcing taxes or other specialized tasks, he explained, advocating for MSPs and external services as practical solutions.Zero Trust as a Strategy, Not Just a TermThe session underscored that Zero Trust is not merely a buzzword but a strategic approach to security. Cunningham stressed the importance of questioning the validity of industry claims and seeking concrete data to support cybersecurity initiatives. He encouraged attendees to avoid being “delusional” by blindly accepting security solutions without a critical evaluation of their impact and effectiveness.Actionable Steps for Small BusinessesCunningham shared practical advice for implementing Zero Trust principles within smaller organizations. He recommended focusing on foundational controls like identity and access management, micro-segmentation, and application allow and block lists. He noted that achieving security is a journey, requiring a structured, strategic approach and an acceptance that immediate results are unlikely.The Future of Zero TrustLooking ahead, Cunningham expressed optimism about the continued evolution of Zero Trust. He highlighted its growing global significance, with his upcoming engagements in Taiwan, Colombia, and Europe serving as evidence of its widespread adoption. Ultimately, he framed Zero Trust as not only a business imperative but a fundamental human right in today's digital world.Tune in to this episode to hear more insights from Chase Cunningham and explore what Zero Trust means for businesses of all sizes.Guest

In today's fast-paced business world, staying up-to-date with the latest software updates can be a daunting task. That's where Tecman's Dynamics 365 Business Central Cloud Managed Service comes in, offering a seamless solution to manage your updates without the hassle. Imagine having a dedicated team that schedules updates at the most convenient times for your business, identifies potential upgrade issues before they arise, and tests everything in a sandbox environment to ensure smooth implementation. This is exactly what Tecman Cloud Control provides. By leveraging their expertise and involvement in Microsoft community channels, Tecman ensures that your updates are not only timely but also trouble-free. Say goodbye to unexpected disruptions and compatibility issues, and hello to a more efficient and reliable system. With Tecman Cloud Control, you can focus on what you do best, while they take care of the rest. Hosted on Acast. See acast.com/privacy for more information.

Daniel shares his unique career path and how his background informs his approach to business. He discusses how servicePath helps businesses manage complex product configurations, pricing, and deployments. In the interview, you'll learn about: How servicePath evolved from addressing the challenges of Managed Service Providers (MSPs) to a broader solution for various industries. The platform's unique features, including detailed financial analysis tools and the ability to handle complex pricing scenarios. How servicePath integrates with other systems and their commitment to continuous innovation. The potential and challenges of integrating AI into CPQ systems, including ensuring accuracy and a user-friendly experience. This episode is a must-listen for anyone interested in CPQ solutions, the future of AI in sales, and insights from a successful CEO. servicePath contact information: Email: daniel.kube@servicepath.co  Website: https://servicepath.co/  LinkedIn: https://www.linkedin.com/in/danielkube/     

New data points to the significant growth projected for the IT-managed services industry in 2025, with revenues expected to reach approximately $595 billion globally. The Asia-Pacific region is anticipated to lead this growth, driven by an increasing demand for cybersecurity services and a shift towards a security-first approach among managed service providers (MSPs). However, a recent Canalys survey indicates that many partners struggle to advance artificial intelligence (AI) projects beyond the proof-of-concept stage, highlighting the challenges posed by compliance and regulation, particularly with new laws like the Digital Operational Resilience Act in the EU.The episode also delves into the evolving landscape of PC technology, where small and medium-sized businesses reportedly spend 77% of their IT staff's time on PC maintenance and support. As AI technology advances, AI PCs are expected to account for a significant portion of all PC purchases in 2025. The need for performance optimization, AI software deployment, and on-device security is becoming increasingly critical, prompting IT providers to develop specialized support services to meet these demands. The rise of AI also necessitates user training and energy efficiency, as businesses look to maximize the potential of AI technology.In a discussion about major tech companies, host Dave Sobel highlights the backlash Microsoft faced after a 30% price increase for its Microsoft 365 Copilot subscription, which left many users dissatisfied and unaware of the changes. Despite the criticism, the price hike is projected to generate substantial additional revenue. Meanwhile, Apple is focusing on revamping Siri and enhancing its AI models, reflecting a commitment to improving its AI capabilities amid challenges with existing features. These developments underscore a broader issue within the IT services industry: the gap between AI hype and real-world delivery, emphasizing the importance of transparency and effective communication with customers.The episode concludes with insights into the evolving role of Chief Information Security Officers (CISOs), who are increasingly taking on broader business responsibilities beyond traditional cybersecurity duties. Despite this expansion, only a small percentage of CISOs reported salary increases linked to their additional responsibilities. The growing influence of CISOs in boardrooms is noted, with many now reporting directly to CEOs and participating in board meetings. However, a disconnect remains between the priorities of CISOs and board members, particularly regarding compliance, which could pose challenges in navigating the complex regulatory landscape. This evolving dynamic presents both opportunities and challenges for IT providers and MSPs as they seek to align with CISOs and address gaps in security and compliance. Three things to know today 00:00 The $595 Billion Question: Can MSPs Keep Up with Complexity in 2025?06:19 Microsoft's AI Price Hike Shocks Users—Apple's Fixing Siri, but Are Either Getting It Right?08:47 From Security to Strategy: Why CISOs Are Juggling More—Without the Pay Bump   Supported by:  https://www.huntress.com/mspradio/     All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Streamlining Staffing Management, with Omer Mutaqi, BuraqHR (North Fulton Business Radio, Episode 839) In this episode of North Fulton Business Radio, host John Ray welcomes Omer Mutaqi, CEO of BuraqHR, to discuss the intricacies of HR managed services and staffing. Omer explains the concept of Vendor Management Services (VMS) and how BuraqHR specializes in serving […] The post Streamlining Staffing Management, with Omer Mutaqi, BuraqHR appeared first on Business RadioX ®.

Streamlining Staffing Management, with Omer Mutaqi, BuraqHR (North Fulton Business Radio, Episode 839) In this episode of North Fulton Business Radio, host John Ray welcomes Omer Mutaqi, CEO of BuraqHR, to discuss the intricacies of HR managed services and staffing. Omer explains the concept of Vendor Management Services (VMS) and how BuraqHR specializes in serving […]

Today, we're thrilled to welcome two exceptional guests. Tim Wilson, the Chief Revenue Officer at ProductWind — a cutting-edge retail influencer marketing platform designed to help products launch and thrive organically online.  Joining him is Ken Beemer, Director of Client Growth at Acadia, where he drives partnerships that fuel business growth for our clients.  Together, they'll share insights on the evolution of ProductWind, why it's a game-changer for retail readiness and actionable strategies to launch products on e-commerce platforms successfully. Don't miss this exciting conversation—tune in now!   KEY TAKEAWAYS In this episode, Julie, Jordan, Tim, and Ken discuss: The Origin of ProductWind: Tim Wilson shares the backstory of ProductWind, which emerged from an innovative solution during the COVID-19 pandemic. The company's founder, Jason Kowalski, leveraged his experience at Amazon to create a self-service platform that automates promotions and transforms influencer marketing. Tim Wilson's Journey: With his vast experience at companies like Commerce IQ and Pattern, Tim joined ProductWind and embraced the challenge of solving key e-commerce problems. Impact on Clients: Ken Beemer, Acadia's Director of Retail Client Growth, reveals the impact of ProductWind on clients. He discusses various successful campaigns, including launches of new products, revitalizing stalled hero products, and boosting holiday sales. Self-Service Innovation: ProductWind shifted from managed services to a self-service platform, making it accessible and effective for brands of all sizes. The Algorithm Advantage: The secret sauce of ProductWind — marketing to the algorithm. This innovative approach ensures relevancy and maximizes visibility for any product, regardless of brand size or category. Roadmap to Success: What's next for ProductWind, including expanding into new markets like the UK and Germany, and focusing on enhancing data insights and usability.

I sat down with James Camp (https://x.com/JamesonCamp), an entrepreneur who has built and sold multiple internet-based businesses. In this episode, we focus on unique business ideas and how to spot opportunities in untapped markets. James shares insights on identifying niches, leveraging AI tools to streamline operations, and practical ways to monetize audiences. If you're trying to figure out your next move, this episode is packed with ideas you can run with.Timestamps below. Enjoy!---Watch this on YouTube instead here: tkopod.co/p-ytAsk me a question on or off the show here: http://tkopod.co/p-askLearn more about me: http://tkopod.co/p-cjkLearn about my company: http://tkopod.co/p-cofFollow me on Twitter here: http://tkopod.co/p-xFree weekly business ideas newsletter: http://tkopod.co/p-nlShare this podcast: http://tkopod.co/p-allScrape small business data: http://tkopod.co/p-os---00:00 Introduction and Business Potential00:26 Guest Introduction: James Camp01:08 James Camp's Business Philosophy02:34 Current Projects and AI Integration03:32 Crypto and Ad Tech Innovations05:09 Challenges and Opportunities in Business07:55 Managed Services and AI Implementation13:16 Scaling and Pricing Strategies16:32 Token Pricing and Market Dynamics17:00 Strategies for Small and Medium Businesses17:37 Starting from Zero: Building a Business with AI18:51 Innovative Business Ideas: Never Call Again22:07 AI in Business: Opportunities and Challenges24:08 The Future of AI: AGI and ASI29:58 Digital Detox: A New Business Opportunity

In this episode of Tech Sales Insights, Randy Seidl is joined by Steve Hershkowitz, the CRO of Rimini Street, to discuss the importance of building a committed culture in sales teams. Sponsored by Sandler, this conversation delves into the crucial role of sales training, the value of face-to-face meetings, and the challenges of leading a sales-driven transformation in a service-oriented company. Steve shares insights into his extensive industry experience, the significance of genuine relationships, and his goals for net new logo acquisitions. The episode also highlights tools like Clary and Zoom Info, alongside strategies such as Challenger Selling and the importance of continuous learning and training. Peppered with personal anecdotes and professional wisdom, this episode offers valuable lessons for sales leaders aiming to drive growth and accountability in their teams.KEY TAKEAWAYSCommit Culture: Emphasis on a commitment-driven sales culture where performance and accountability are prioritized.Sales Strategy: The importance of research, relationship-building, and face-to-face interactions in large-scale sales.Training & Development: Role of tailored sales training and development programs in equipping the sales team with essential skills.Tools & Technology: Utilization of advanced sales tools like Clary and ZoomInfo for data-driven insights and effective lead generation.Executive Support: Strong leadership support and cohesive executive team collaboration are crucial for achieving growth targets.Hiring Philosophy: Focus on hiring experienced individuals with a strong network and a proven track record in sales.QUOTES"Hope is not a strategy.""My goal is to make the AI tool inaccurate to the good.""If you don't enable your people, you can't hold them accountable to be successful.""We have to suit up, show up, and present our solution.""It's about profitable revenue growth, not just growth."Find out more about Steve Hershkowitz through the link/s below:https://www.linkedin.com/in/steve-hersh/This episode is sponsored by Sandler. Sandler is a world leader in innovative sales, leadership, and management training. For more than 50 years, Sandler has taught its distinctive, non-traditional selling system and highly effective sales training methodology, which has helped salespeople and sales managers take charge of the process.

In this special recap episode of Now That's IT: Stories of MSP Success, host Chris Massey and producer Stephen McNulty, are joined by guest John Joyce, revisit nine of the most memorable episodes from the podcast's 45-episode journey. From navigating the 2008 financial crisis to building thriving MSPs with resilience, transparency, and collaboration, this episode dives deep into the inspiring stories that define the MSP community. Highlights include lessons on leadership, partnerships, and finding purpose through adversity. Whether you're an MSP veteran or just curious about the space, this retrospective offers actionable insights and a look at what's to come in Season 3.Listen now and join the conversation shaping the future of IT.N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Today Laura and Kevin chat with Matt Strippelhoff, the leader behind Red Hawk, to explore the evolving world of software development and the role innovation plays in shaping the industry. Matt shares his excitement about current trends in software development and explains how these advancements are influencing Red Hawk's approach to building applications. Matt explains how Red Hawk leverages AI tools like code copilots to streamline the development process, while emphasizing the importance of maintaining a "human in the loop" approach. He also addresses the concerns surrounding AI replacing jobs, asserting that AI should enhance, not diminish, the role of development teams. However, he stresses that companies should only invest in AI if they can clearly articulate its value to their business. The discussion takes a lively turn as the group delves into the topic of AI chatbot companions. Laura sparks a spirited debate by asking whether chatting with an AI bot could be considered cheating. Kevin and Matt argue that it is, while Laura counters with a humorous take, adding that falling in love with an AI companion might make someone a “loser.” The conversation also touches on the challenges of using AI in recruitment, with Laura recounting a bizarre hiring experience involving a candidate who turned out to be a group of people. Matt offers valuable advice for non-technical founders looking to build software companies, outlining common mistakes they make and providing practical tips to avoid them. He also looks ahead to Red Hawk's future, discussing the company's innovative model of bundling software development and engineering into managed services. Matt also shares stories from his 15 years with his rock band, Grace in Gravity, including the time they opened for Sarah McLachlan. Laura playfully suggests starting a new band called “The Tripods,” but Matt remains focused on his commitment to Red Hawk, which he describes as his all-in plan with no backup. There is also a discussion on the pros and cons of remote work versus in-office teams, sparking a debate on building a workforce for the future. With a mix of expert insights, practical advice, and entertaining anecdotes, this episode offers something for everyone—from tech enthusiasts and business leaders to those curious about the intersection of AI and human creativity.During his career, Matt Strippelhoff has curated an extensive portfolio in traditional and interactive media. Leading the development of web applications, mobile applications, e-commerce websites and specialized interactive marketing programs, he shapes Red Hawk's technological landscape.In 2022, The Circuit awarded Matt the Visionary Leader Award for his groundbreaking approach to software development. Recognized for reimagining the process, Matt's bold leadership catalyzes growth and success. His visionary business model bundles software development and technical support services for a fixed monthly fee, offering financial predictability and operational stability for their mid-market clientele.At Red Hawk, Matt's vision, disrupting traditional models, has led to explosive growth, multi-year recurring revenue contracts and greater than 95% customer retention. Matt earned a BFA in communication design from the Art Academy of Cincinnati in 1993.The majority of Red Hawk's work today falls into three categories: workflow automation, sales enablement and systems integration. Red Hawk also serves as the outsourced innovation team for several clients, collaborating closely with client IT and marketing teams. From feasibility studies to fully featured applications, Red Hawk focuses on delivering measurable value with every initiative.

In this Brand Story episode, Sean Martin and Marco Ciappelli explore how Guardz is transforming cybersecurity for Managed Service Providers (MSPs) and small to medium-sized businesses (SMBs). The discussion features insights from Sarah Lampert, Customer Success Manager, and William Barr, Account Executive at Guardz, who shed light on the company's innovative approach to simplifying and optimizing cybersecurity solutions.Bridging the Gap for SMBsSmall to medium-sized businesses often lack dedicated IT or security teams, leaving them vulnerable to cyber threats. William Barr emphasizes how Guardz fills this gap by providing MSPs with tools tailored for SMBs. These tools simplify security management, offering MSPs a unified platform that addresses complex needs without requiring a patchwork of expensive, disparate solutions.Ease of Use and FlexibilityGuardz stands out by offering a user-friendly, AI-powered platform that integrates seamlessly into MSPs' existing workflows. Sarah Lampert highlights the platform's simplicity, enabling even small MSPs to onboard quickly and manage cybersecurity effectively. The product's flexibility allows MSPs to scale their offerings, catering to clients with varying security needs while keeping costs manageable.Key features include:Unified detection and response capabilities.Customizable security controls for different client environments.User-based pricing models that eliminate device-based cost complexities.Support Beyond TechnologyGuardz doesn't stop at providing a robust platform—it empowers MSPs through comprehensive support. Sarah Lampert explains how the Customer Success team aids MSPs with onboarding, marketing materials, and strategic advice, ensuring they position Guardz as a core component of their service stack. The company also facilitates continued learning through webinars, hands-on trials, and direct communication channels.Innovative AI IntegrationAI plays a pivotal role in Guardz's ability to streamline cybersecurity. By analyzing patterns and predicting risks, the platform helps MSPs preempt threats and respond efficiently. William Barr underscores AI's potential to reduce manual effort while enhancing security accuracy, making advanced protection accessible to smaller organizations.Cyber Insurance: A Competitive EdgeGuardz takes its commitment a step further by integrating cyber insurance into its offerings. Qualified clients can access affordable coverage directly through Guardz, ensuring SMBs meet evolving security and compliance standards. This feature not only protects businesses but also equips MSPs with a unique selling point.The Future of GuardzAs Guardz continues to evolve, its focus remains on simplifying cybersecurity for MSPs while providing scalable, cost-effective solutions for SMBs. The team's proactive approach, coupled with constant feedback integration, ensures the platform stays relevant in a dynamic cybersecurity landscape.MSPs looking to streamline their operations and enhance client security are encouraged to explore how Guardz can help achieve these goals. For more information, connect with the Guardz team or visit their platform for a trial.Learn more about Guardz: https://itspm.ag/guardzrgigNote: This story contains promotional content. Learn more.Guests:Sarah Lampert, Customer Success Manager, Guardz [@GuardzCyber]On LinkedIn | https://www.linkedin.com/in/sarlampert/William Barr, Account Executive, Guardz [@GuardzCyber]On LinkedIn | https://www.linkedin.com/in/william-barr-a447541ab/ResourcesLearn more and catch more stories from Guardz: https://www.itspmagazine.com/directory/guardzFor a free 14 day trial of Guardz's platform please visit https://itspm.ag/guardzgvu3 .Learn more about ITSPmagazine Brand Story Podcasts: https://www.itspmagazine.com/purchase-programsNewsletter Archive: https://www.linkedin.com/newsletters/tune-into-the-latest-podcasts-7109347022809309184/Business Newsletter Signup: https://www.itspmagazine.com/itspmagazine-business-updates-sign-upAre you interested in telling your story?https://www.itspmagazine.com/telling-your-story

In this episode of Now That's IT: Stories of MSP Success, we sit down with Paul Cashmore, co-founder of Solace Global Cyber, to explore his incredible journey of transforming a traditional MSP into a leading MSSP. Paul shares how his passion for cybersecurity and a service-first mindset fueled rapid growth, while also addressing the challenges MSPs face in today's evolving IT landscape.Discover how Paul developed a risk-based approach to cybersecurity, handled high-stakes ransomware incidents, and built a culture of innovation and adaptability. Whether you're an MSP owner looking to scale, an IT leader navigating cybersecurity complexities, or a tech enthusiast curious about industry evolution, this episode is packed with actionable insights and inspiration.Key Topics Covered:Transitioning from MSP to MSSP: Lessons for IT leaders.Risk as a growth driver: Building cybersecurity services that scale.Handling ransomware recovery: Real-world examples and strategies.Recruiting and training top talent in a competitive field.Join host Chris Massey as we uncover the strategies behind Paul's success and explore what it takes to thrive in the fast-changing IT and cybersecurity space.

Google launched Gemini 2.0, their next-generation AI model, which includes an experimental version called Gemini 2.0 Flash, boasts impressive capabilities such as generating text, images, and speech while processing various inputs. With a focus on multimodal functionality, Gemini 2.0 aims to support agentic AI systems that can think ahead and act on behalf of users. Host Dave Sobel highlights key features like the multi-modal live API and Project Mariner, an AI-powered Chrome extension, while also noting the limitations of these tools in their current testing phases.The episode shifts to cybersecurity, addressing a critical vulnerability discovered in Microsoft's Azure multi-factor authentication system. Researchers revealed that this flaw allowed attackers to bypass security measures, potentially exposing over 400 million Microsoft 365 accounts. Although Microsoft has since implemented fixes, the incident underscores the need for organizations to adopt proactive security measures. Additionally, Sobel discusses alarming findings from Wallarm regarding the rapid discovery of newly deployed APIs by attackers, emphasizing the urgent need for enhanced security practices in the face of evolving threats.Sobel also explores the changing landscape of managed services, referencing a Forrester article that discusses the transformative impact of AI on the industry. As organizations seek to deliver high-quality services while controlling costs, AI is enabling a shift towards outcome-based pricing models. This evolution allows businesses to improve efficiency and customer experiences, with some AI platforms reportedly handling up to 70% of customer interactions. Sobel encourages IT providers to adapt their offerings to meet the growing demand for higher-value services that align with clients' business goals.Finally, the episode raises thought-provoking questions about the future of managed services and the role of AI in shaping these changes. Sobel challenges listeners to consider how they can pivot from traditional service offerings to advisory roles that help clients navigate technology investments. He also prompts reflection on the trustworthiness of AI models and their capabilities in handling various tasks. As the episode concludes, Sobel teases upcoming discussions on compliance and practical AI applications, inviting listeners to engage with the evolving narrative of technology in business. Three things to know today00:00 Gemini 2.0 Lands: Google's Bold AI Play Mixes Speed, Smarts, and Early Access Perks04:51 Microsoft Azure MFA Breach and API Risks Underscore Need for Proactive Cybersecurity Measures08:40 Can AI Handle 70% of the Work? Crescendo's Model Sparks a Revolution in Managed Services Supported by:  https://timezest.com/mspradio/https://mspradio.com/engage/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

With a significant increase in global demand for cloud services and data security, the managed services market is expected to reach an estimated $393.02 billion by 2025. Factors contributing to this growth include the need for specialized providers to manage complex IT infrastructures and the rising trend of Bring Your Own Device (BYOD), which necessitates enhanced data security measures. North America leads the market, but Europe and Asia-Pacific are also experiencing substantial growth driven by cloud adoption and digital transformation.The episode highlights a recent report indicating a slowdown in managed services revenue growth, returning to pre-COVID levels, despite strong profitability for managed service providers (MSPs). The average adjusted EBITDA for MSPs stands at 13.2%, with private equity-backed MSPs reporting even higher figures. In contrast, value-added resellers (VARs) have seen significant revenue growth, particularly in Europe, which experienced a 6.9% increase in managed services revenue. The discussion emphasizes the need for MSPs to adapt to changing client spending patterns as the market normalizes.Host Dave Sobel also covers the competitive landscape, noting several key announcements from major players in the industry. ConnectWise has launched a Professional Services Automation (PSA) initiative aimed at enhancing MSP success through streamlined processes and improved efficiency. Meanwhile, NineMinds has introduced Alga PSA, a free open-source platform designed to compete with established PSA providers, and SuperOps has unveiled Monika, an AI-powered companion for MSPs that offers personalized insights and solutions. These developments signal a shift in the market as new entrants challenge traditional providers.The episode concludes with a focus on the growing importance of cybersecurity and the need for human expertise in addressing complex threats. As the demand for AI services continues to exceed supply, the global cloud market has reached an impressive $84 billion, with major players like AWS, Microsoft, and Google Cloud holding a significant share. Solt encourages listeners to consider the implications of these trends for the future of managed services and the evolving landscape of IT solutions. Four things to know today00:00 IT and Managed Services Market Faces Growth Normalization as Global Demand for Cloud and Data Security Soars06:49 IT Nation Connect: ConnectWise Expands Asio with PSA Integration, Security Enhancements, and Unified Data Protection for MSPs08:38 Competitive Moves in PSA: NineMinds Launches Open-Source Alga PSA as SuperOps Introduces AI Companion Monica for MSPs10:50 Pax8 Adds EasyDMARC, 8x8 Unveils AI Upgrades, and Connecty AI Secures Funding: A Look at New Cloud and Data Management Solutions  Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Send us a textIn this episode, Joey Pinz dives into a conversation with Deven Heidebrink, a leader in the Managed Services Provider (MSP) industry. Deven shares his entrepreneurial journey, inspired by his father, and how it shaped his passion for problem-solving and client relationships. They discuss the importance of providing seamless customer service, building strong relationships, and the role of technology in modern businesses.Key highlights from the episode: 1.