Podcasts about Managed services

Send us a textWhat happens when a tech whiz with a passion for helping others builds a movement instead of a business? In this compelling episode, Joey Pinz sits down with Mendy Green—founder of Rising Tide and a key force behind MSPGeek—to explore his remarkable evolution from accounts receivable clerk to tech strategist, community builder, and nonprofit leader.Mendy opens up about the importance of personal motivation, the pitfalls of forcing discipline, and why community matters more than profit. From organizing an affordable, vendor-neutral MSP conference to leading by example in an industry full of silos, Mendy shares what drives him: responsibility to others. He also reflects on his love for music, the power of perspective, and how Krav Maga training taught him more about consistency than any business book ever could.

Send us a textWhat does it take to evolve an MSP from a lifestyle business into a mature, thriving operation that can survive without the founder? In this heartfelt and insightful episode, Joey Pinz speaks with Vera Tucci, COO of an Italian MSP, about leadership, transformation, and creating a culture that truly supports its people.Vera dives into the key challenges MSPs face—from cybersecurity to talent retention to resisting pressure from private equity roll-ups. She shares how accountability, transparency, and community have shaped her business model—and her personal life. From hiring communication coaches to launching IT Manager survival guides, Vera reveals how emotional intelligence and strategic planning go hand in hand.

In this episode of 10,000 Feet, host Richelle Lentz is joined by Rick Krause from Vervint and Daniel Gross from AWS to explore the evolving landscape of connected products and IoT platforms. Together, they unpack the journey from early, DIY-style IoT implementations to today's scalable, secure, and cloud-native solutions powered by AWS. The conversation dives deep into the triggers that signal it's time to migrate—like cost inefficiencies, security vulnerabilities, and limited access to data—and outlines practical strategies for replatforming, including phased rollouts, OTA updates, chaos testing, and blue/green deployments.Listeners will also hear about modernization as a stepping stone for organizations not yet ready for full migration, with tips on optimizing device messaging, leveraging edge processing, and enhancing user experience. Real-world anecdotes, like hacked crosswalks and connected coffee makers, bring the discussion to life while emphasizing the importance of security, interoperability, and customer value. Whether you're managing a growing IoT fleet or just beginning to rethink your platform strategy, this episode offers actionable insights to help future-proof your connected product ecosystem.

In this episode of Now That's IT, Aaron Betts shares his remarkable journey—from launching his first MSP in 2005 and losing it all during the financial crisis, to taking a corporate detour, burning out, and ultimately returning to lead Intelesys as President.Aaron opens up about the hard-earned lessons of entrepreneurship, the shift from break/fix to managed services, and how a life-altering health scare reshaped his leadership style. He shares how he's rebuilding company culture, redefining success, and guiding his MSP toward a $10M vision—all while empowering his team to think bigger.Whether you're navigating burnout, scaling operations, or preparing your next generation of leaders, this conversation is packed with insight, inspiration, and practical takeaways for MSP owners, COOs, and IT leaders.

Modern cyberattacks aren't just technical—they're personal. And Rob Shapland knows how to exploit the human element better than anyone.In this episode, Chris Massey sits down with Rob to unpack the wild world of social engineering—from sneaking into corporate offices disguised as a delivery driver to using AI voice clones to bypass MFA. With over 200 successful break-ins (all authorized, of course), Rob shares what IT leaders and MSPs are still getting wrong—and how to fix it.They cover:Why the human layer is still the biggest vulnerability in securityHow attackers are already using AI for voice and video deepfakesWhat companies can do today to strengthen their weakest linksIf your clients think MFA alone is enough, this episode proves otherwise.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Three, Ireland's largest mobile telecommunications provider, has launched 3Business Broadband Pro, an innovative managed service solution for 5G broadband utilising the Ericsson Cradlepoint X10 Router managed through Ericsson NetCloud service. 3Business Broadband Pro represents a groundbreaking leap in connectivity for businesses, leveraging cutting-edge wireless technology that enhances performance, reliability, and scalability. The managed service platform is tailored to meet the specific needs of businesses in varying sectors, from retail to remote operations. The technology, which is enabled by Ericsson NetCloud, provides a single dashboard to configure, deploy, and monitor network devices across multiple locations using 4G and 5G with remote access anywhere in the world. The X10 router, which will enable the delivery of this service to customers, will also have an optional battery backup capability that maintains connectivity in case of power outages, such as during a storm The key features of 3Business Broadband Pro include: Pro High-Speed Connectivity: Offering high-speed connectivity for both upload and download, ensuring that businesses can operate seamlessly without interruptions. Scalability: Easily adjustable to meet the changing needs of businesses as they grow, allowing for additional users or locations to be incorporated without significant infrastructure changes. Robust Security: High-grade encryption and data protection measures are implemented, ensuring that customer data remains secure and compliant with privacy regulations. Enhanced support: The platform also allows Three's award-winning customer care team in Limerick to remotely access the equipment for troubleshooting and remediation, reducing the time to fix straightforward issues. Ciara O'Reilly, Head of Business Product at Three Ireland says: "In an age of digital transformation, Three understands how important it is for businesses to have solutions that are agile, reliable and secure. We are delighted to launch our new 3Business Broadband Pro offering, which demonstrates our commitment to supporting our customer's needs through continued innovation. "Utilising Ericsson's transformational technology, 3Business Broadband Pro will truly alter how businesses control and engage with their own connectivity systems, providing an enhanced means of managing their users and hardware remotely." Ross Hockey, Senior Director EMEA Service Provider Sales says: "This partnership with Three Ireland delivers a true enterprise-grade managed 5G broadband service specifically designed for businesses. By combining Ericsson's advanced wireless solutions with Three's customer-centric approach, we are enabling connectivity that will unlock new levels of agility, security, and scalability. This innovative platform not only addresses the evolving technology needs of today's businesses but also paves the way for future digital transformation and growth." See more stories here. More about Irish Tech News Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episodes and subscribe using whatever platform you like via our Anchor.fm page here: https://anchor.fm/irish-tech-news If you'd like to be featured in an upcoming Podcast email us at Simon@IrishTechNews.ie now to discuss. Irish Tech News have a range of services available to help promote your business. Why not drop us a line at Info@IrishTechNews.ie now to find out more about how we can help you reach our audience. You can also find and follow us on Twitter, LinkedIn, Facebook, Instagram, TikTok and Snapchat.

Send us a text"I think there are three things that are really valued in organizations from consultants. The first is consultants come without a legacy bias. So the challenges, the roadblocks, the cultural norms within an organization, consultants are able to sidestep those. So are able to kind of come in and observe those with a bit of a neutral gaze." - Steph FoxworthySteph Foxworthy brings over 25 years of experience spanning customer experience, digital strategy, product innovation, sales, and marketing. He was recently managing director at Accenture Song in Melbourne and has driven results for major organisations including Coles and Telstra.If you've ever wondered how consultants drive change or how to apply that mindset from within this episode is for you.In this episode, you'll hear about:The differences between employee, agency, and consultant mindsetsHow consultants build trust and get repeat business through expertiseThe role of pattern recognition in consultant successWhy consultants can ask "dumb questions" that employees cannotHow AI is changing the consulting landscape and democratising expertiseThe importance of asking the right questions in an AI-powered worldThree key things consultants bring: no legacy bias, pattern recognition, storytellingThe relationship between consultants and organisational politicsHow to know when to be directive versus exploratory as an intrapreneurThe therapeutic role consultants often play in organisationsWhy design education teaches valuable enquiry skillsThe changing pathways for learning consulting skillsHow AI agents might change business negotiations in the futureKey linksSteph Foxworthy LinkedInAccenture Song ReactiveAbout our guest Steph is a customer experience, digital strategy and marketing professional with over 25 years' experience.He's an advocate for the power of technology to augment human creativity and to help drive growth and impact for customers, businesses and society.After many years working in digital agencies and consulting, Steph is now Director of Managed Services at Our Community, a social enterprise dedicated to building stronger communities through software, education and services for the not-for-profit and grant-making sector.Steph is also a non-executive director at Minus18 Foundation, a queer youth charity with a mission to improve the lives of LGBTQIA+ youth.Steph is married with three high-school aged kids and lives bayside on Boonwurrung country in Naarm, Melbourne.About our hostOur host, Chris Hudson, is an Intrapreneuship Coach, Teacher, Experience Designer and Founder of business transformation coaching and consultancy Company Road.Company Road was founded by Chris Hudson, who saw over-niching and specialisation within corporates as a significant barrier to change.Chris considers himself incredibly fortunate to have worked with some of the world's most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors manFor weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/

Send us a textIn this high-impact conversation at Pax8 Beyond 2025, Joey Pinz sits down with Rob Rae, legendary MSP advocate and VP at Pax8, to talk about platforms, peer groups, and the pulse of the managed services community.Rob shares what sets Pax8 apart from traditional distributors — its MSP-only focus, commitment to partner success, and its evolution into a true marketplace, not just a catalog. He explains how the newly launched public storefronts allow MSPs to create digital buying experiences for end clients, and how Pax8's AI-powered recommendations are reshaping vendor discovery and security posture.The heart of the episode dives into community — from Rob's deep belief in peer groups and soft skill development, to how the post-pandemic MSP landscape has changed. He opens up about Pax8's internal billing transition and how staying responsive during disruption is an act of discipline.Rob also shares the emotional story of how a simple piece of advice transformed an MSP's business — a reminder of the long-term impact one voice can have. 

Send us a textIn this candid and energizing conversation, Joey Pinz sits down with Ryan Ettridge, co-founder and CEO of CyberCert, for a deep dive into martial arts, cybersecurity, and the power of self-awareness. Recorded live at Pax8 Beyond 2025, the episode kicks off with a discussion on Ryan's lifelong relationship with martial arts, including earning multiple black belts, a serious neck injury, and how jiu-jitsu taught him humility, confidence, and long-term mindset.The conversation transitions to business as Ryan shares his vision for CyberCert and the global launch of the SMB 1001 certification standard. Tailored specifically for small and medium-sized businesses, this standard is designed to be MSP-led, making the managed service provider an essential part of the certification process. Cyber insurers recognize it, reducing friction and increasing trust for SMB clients.Ryan also opens up about his personal journey through burnout, executive coaching, and the realization that every leader must confront their internal fears. He's now building an AI executive coaching app to help others do the same.Whether you're an MSP, a cybersecurity pro, or someone chasing alignment in life and business — this episode is packed with strategy, storytelling, and substance. 

Send us a textIn this laid-back yet deeply insightful conversation recorded live at Pax8 Beyond 2025, Joey Pinz sits down with Charlie Tomeo, CRO of Rewst, to talk automation, community, and catching kingfish.Charlie shares how his love for fishing helps him reset from the startup grind, offering a rare glimpse into the human side of high-stakes leadership. But the conversation quickly dives into strategy as he explains how Rewstempowers MSPs to automate both the obvious (onboarding, offboarding, password resets) and the often-overlooked “high-hanging fruit” — tasks MSPs haven't automated because they've never done them at all.Rewst isn't just saving time — it's transforming automation into a revenue source and making MSPs indispensable to their clients. Charlie explains how their open canvas approach lets both beginners and tech artists build powerful, customized workflows.We also dig into how leadership is evolving, especially for younger tech teams. Charlie discusses mentorship, motivation, and the value of listening — whether on a Rewst open mic call or in the field with a fishing rod. 

As technology grows day by day, businesses also grow to stay ahead, or else be obsolete. Part 2 of the Innovation Nation episode with Pranav Bhardwaj explores how AI and Generative AI are reshaping management consulting. It covers strategic implications like new business models, managed services, and outcome-based pricing. The discussion highlights data governance, compliance challenges, and how firms measure ROI from AI. It also examines the evolving competitive landscape as tech giants and boutique AI firms disrupt traditional consulting. Finally, it emphasizes why human judgment, ethics, and trust remain critical alongside automation.   Guest Bio Pranav Bhardwaj is currently the Global Lead for the Operate Program and Deloitte Consulting. Pranav is a career MC, having worked in the MC industry since the age of 22. His clients have spanned from the UK to South Africa, from Japan to the US and 8 years ago he dropped an anchor in Lake Ontario and has been living in Toronto a few minutes from the lake. His areas of specialization are enterprise strategy, artificial intelligence, product development and supply chain management. In his current role, he is supporting the definition and execution of a firmwide strategy that would impact the 400,000+ employees and Deloitte and over 3000 clients that Deloitte serves globally. A mechanical engineer with a business degree from Ivey business school, he is passionate about all thing's technology, people and reading!

In der aktuellen Folge von „WeTalkSecurity“ dreht sich alles um die Transformation klassischer IT-Dienstleister hin zu modernen Managed Service Providern – und die Herausforderungen, die damit für Unternehmen im Zeitalter wachsender Cyber-Bedrohungen einhergehen. Christian Lueg spricht dazu mit Patrick Binner, Geschäftsführer der SysTec Computer GmbH in Ingolstadt. Im Mittelpunkt stehen die veränderten Anforderungen an IT-Dienstleistungen, der wachsende Stellenwert von IT-Security, die Rolle europäischer Anbieter, neue regulatorische Vorgaben sowie der akute Fachkräftemangel in der Branche. Hierbei wird auch der der neue Trend in der IT-Sicherheit "Managed Detection and Response" (MDR) beleuchtet und wie es die IT-Dienstleistungen auf ein neues Level heben kann.

What does it take to grow from a solo IT freelancer to the founder of a thriving Managed Services Provider with a 25-person team and a bold vision for the future?In this episode of Now That's IT: Stories of MSP Success, we sit down with Barinder Hans, founder and CEO of Red Rhino, to explore his journey from building PCs at his dining table to leading one of Canada's most respected MSPs.Barinder shares:How he transitioned from break-fix work to a fully managed services modelThe challenges of hiring his first employee after 10 years soloWhy culture, documentation, and leadership were key to scalingHow Red Rhino's rebrand reflects a bigger vision for the futureHis take on AI, automation, and the next evolution of the MSP industryWhether you're just starting your MSP journey or looking to scale with purpose, this episode is packed with insights, inspiration, and real-world lessons from someone who's lived it.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Send us a textSmall businesses are under cyber siege—yet few are fully protected. In this compelling conversation from IT Nation Secure 2025, Joey Pinz sits down with Sarvesh Rao, the founder of Marma Security, to explore a massive untapped opportunity for Managed Service Providers (MSPs).

This is the third episode in a special 3-part series sponsored by Drako! Check out the YouTube Interview here:  https://youtube.com/live/fd_t1dFcxZM In this episode, we sit down with Giorgia Howell, Head of Managed Services at Drako, to break down the art and science of smart programmatic advertising. Whether you're a newbie trader or learning how to manage client expectations better, this one's packed with gold. Key Takeaways: Custom targeting is a game changer Use geo-targeting, competitive conquesting, and location data to find the right users in the right places. Don't skip pre-campaign planning Understand your audience before hitting “go.” Market research, demographic insights, and clear campaign goals will make your optimizations easier. Campaigns need love at every stage Georgia walks us through before, during, and after campaign strategies using a real-world example: a nationwide Canadian campaign. Automation is your friend Move beyond manual work—Draco's tools help simplify complex decisions. Talk to your clients! Clear communication and alignment on KPIs = smoother campaign execution and better results. Custom targeting and solid communication aren't just “nice-to-haves”—they're the backbone of high-performing campaigns. Take the time to plan, optimize, and talk it out, and you'll see real results. About Us: We teach historically excluded individuals how to break into programmatic media buying and land their dream jobs. Through our Reach and Frequency® program, an engaged community, and expert coaching, we offer: Programmatic L&D Support: A monthly retainer providing hands-on training, strategy, and troubleshooting for programmatic teams. Book a Discovery Call: https://www.heleneparker.com/workshop/ Programmatic Training & Coaching: Executive Membership: for the busy mid-level to senior or director-level programmatic ninja looking for a structured, high-impact way to stay ahead of evolving trends, sharpen your optimization skills, and connect with like-minded experts Join Here: https://programmaticdigest14822.ac-page.com/executivemembership    Accelerator Program: A 6-week structured program with live coaching, hands-on DSP exercises, and real-time feedback. Sign Up: https://reachandfrequencycourse.thinkific.com/courses/program   Self-Paced Course: Learn at your own speed with full content access. Enroll Here: https://reachandfrequencycourse.thinkific.com/bundles/the-reach-frequency-full-course   Timestamp: (00:01) - Welcome to the LinkedIN Live Podcast & guest intro (11:57) - Optimizing Ad Campaigns for Audience Targeting (18:06) - Advanced Audience Targeting Strategies (30:19) - Strategic Campaign Planning and Execution (36:32) - DraKo Team Appreciation and Update   Meet Our Guest: Giorgia Howe https://www.linkedin.com/in/giorgia-howe/  Drako https://www.drakomediagroup.com/  Meet The Team: Hélène Parker - Chief Programmatic Coach https://www.heleneparker.com/  https://www.linkedin.com/in/helene-parker/   Manuela Cortes - Co-Host  Programmatic Digest In Espanol  https://www.linkedin.com/in/manuela-cortes-/ Learn Programmatic As a TEAM: https://www.heleneparker.com/workshop/  As a Programmatic Ninja: https://www.heleneparker.com/course/ Programmatic Coaching Newsletter:https://www.heleneparker.com/newsletter/    Programmatic Digest https://www.linkedin.com/company/programmatic-digest-podcast https://www.youtube.com/@programmaticdigest      Looking for programmatic training/coaching?  Sign up to our Accelerator Program: A 6-week structured program with live coaching, hands-on within DSP(s) exercises, and real-time feedback—perfect for those who thrive on accountability and community, and looking to grow their technical skillset https://reachandfrequencycourse.thinkific.com/courses/program  Self-Paced Course: Full access to course content anytime, allowing independent learners to study at their own speed with complete flexibility. https://reachandfrequencycourse.thinkific.com/bundles/the-reach-frequency-full-course  Join our next workshop by signing up to our waitlist below: https://www.heleneparker.com/waitlist/   

1386 He's led billion-dollar business transformations, helped federal contractors scale with surgical precision, and now runs a multimillion-dollar enterprise that's redefining managed services. Get ready to learn from one of the sharpest minds in strategic growth — please welcome CEO of Lawelawe Management Group… Jerald Forrest!Website: https://lawelawemg.com/founder-ceo/ ________ Go to www.BusinessBros.biz to be a guest on the show or to find out more on how we can help you get more customers! #Businesspodcasts #smallbusinesspodcast #businessmarketingtips #businessgrowthtips #strategicthinking #businessmastery #successinbusiness #businesshacks #marketingstrategist #wealthcreators #businessstrategies #businesseducation #businesstools #businesspodcast #businessmodel #growthmarketing #businesshelp #businesssupport #salesfunnel #buildyourbusiness #podcastinglife #successgoals #wealthcreation #marketingcoach #smallbusinesstips #businessmarketing #marketingconsultant #entrepreneurtips #businessstrategy #growyourbusinessWant to create live streams like this? Check out StreamYard: https://streamyard.com/pal/d/6164371927990272

„Man muss auch mal gegen den Strom schwimmen,“ sagt Nora Wolters, CFO bei q.beyond – einem börsennotierten IT-Dienstleister mit rund 200 Millionen Euro Umsatz und 1.200 Mitarbeitenden. In dieser Episode spricht sie über die aktuellen Herausforderungen der IT-Branche und die wachsende Bedeutung von Künstlicher Intelligenz in der Unternehmensführung. Sie gibt Einblicke in die strategische Relevanz von Managed Services und erklärt, warum kontinuierliche Weiterentwicklung entscheidend ist, um sich auf C-Level-Ebene langfristig zu behaupten. Außerdem beantwortet sie zentrale Fragen: - Wie gelingt es ihr, enge Kundenbeziehungen aufzubauen und zu pflegen? - Welche Auswirkungen wird KI auf die Consulting- und IT-Services-Branche haben? - Welche Bedeutung misst sie Mentoring bei? Sie teilt Best Practices aus ihrer Karriere, erzählt, was sie aus Stationen im Banking und im Verkehrssektor mitgenommen hat – und verrät, ob sie einen MBA für angehende Führungskräfte empfiehlt. Themen: - KI - IT-Dienstleistungen - C-Level

Send us a textStruggling to sell while managing tech? You're not alone. In this episode of Joey Pinz Conversations, we talk with startup founder and product visionary Jean Templin live from ConnectWise IT Nation Secure 2025. Jean dives into the very real sales challenges faced by MSPs and how AI-driven real-time coaching is transforming the conversation—literally.

What does it take to go from defending national secrets to defending MSPs? In this episode of Now That's IT: Stories of MSP Success, Robert Johnston—former Pentagon cyber operator, DNC breach responder, and co-founder of Adlumin—shares his journey from military red teams to building one of today's fastest-growing cybersecurity platforms.We unpack how Robert transitioned from CrowdStrike to launching Adlumin, a company that reimagines MDR and XDR for modern MSPs, why simplicity and automation matter more than ever, and how AI is reshaping both threats and responses in real time.Whether you run a 10-person MSP or lead global operations, Robert's mission to transform cybersecurity offers real lessons in scaling services, serving clients, and staying ahead of attackers.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

As technology grows day by day, businesses also grow to stay ahead, or else be obsolete.  AI and Gen AI is impacting the MC industry requiring a major transformation in operations and services.  The MC industry is a $1T business globally and is expected to rise to $5T by 2028. This paradigm shift is both a challenge and an opportunity for the MC industry. AI and Gen AI has changed the way we interact with technology. This new technology will impact the business domain in general and specifically MC, which has always been a human centric industry. The MC sector offers specific knowledge and solutions to companies across different industries.  AI and Gen AI consulting services will take MC to a higher level of performance, alter the nature of MC more than ever, allowing for the automation of operational processes as well as enhancing the quality, and service effectiveness. AI and gen AI is more than an incremental tech revolution – it is in fact a major paradigm shift that MC firms need to embrace. Guest Bio Pranav Bhardwaj who is currently the Global Lead for the Operate Program and Deloitte Consulting. Pranav is a career MC, having worked in the MC industry since the age of 22. His clients have spanned from the UK to South Africa, from Japan to the US and 8 years ago he dropped an anchor in Lake Ontario and has been living in Toronto a few minutes from the lake. His areas of specialization are enterprise strategy, artificial intelligence, product development and supply chain management. In his current role, he is supporting the definition and execution of a firmwide strategy that would impact the 400,000+ employees and Deloitte and over 3000 clients that Deloitte serves globally. A mechanical engineer with a business degree from Ivey business school, he is passionate about all thing's technology, people and reading!

In this episode, Richard Tubb speaks to Polly Brennan, a renowned mental fitness coach. She supports organisations to bring themselves back to a healthier mindset, boosting resilience and wellbeing no matter what comes along.Polly explains what mental fitness is, her approach to it and her journey from the NHS to running her business. She and Richard discuss why we should all talk about mental health and normalise the challenges people have. Polly shares her thoughts on how MSP owners can bring the spirit of adventure into their workplace culture, why they need to give their team permission to make mistakes and how to build a connected team.Richard asks Polly for some practical advice on how to manage wellbeing, how to create a workplace culture where mental health is openly talked about and how leaders can not only support their employees but manage their own mental health. Polly explains why multitasking doesn't work and why everyone needs a coach, even coaches. She also explains why simplicity and consistency are key for mental fitness and how we can all learn to be more resilient, as well as one daily habit to strengthen yours.Richard and Polly discuss why you should start and end your day with intention and some quick tricks to get out of work mode at the end of the day, as well as why breathwork and meditation are beneficial.Richard asks Polly about the biggest adventure of her career so far, her new membership and why she's a Brené Brown coach. Polly talks about firewalking and glass walking and shares the books and people who've inspired her.Mentioned in This EpisodePolly's website: Adventurous CoachingKoast RadioRichard's interview on Koast RadioRichard's book: The IT Business Owner's Survival GuideAcademic: Brené BrownPersonality profiling: i3 profilingTeam communication tool: SlackSlack polling tool: GeekbotPodcast interview with Kevin O' Laughlin of Nostra ITPodcast interview with Dray Aga of HuntressFree download: five first steps for MSP owners noticing mental strainSpeaker and author: Karl PalachukPodcast interview with Nigel Moore of The Tech TribePodcast interview with Dan Scott of

SummaryIn this episode, Jack Clabby and Kayley Melton discuss their conversation with Reginald Andre, a cybersecurity expert and CEO of ARK Solvers. They explore themes of mentorship, the evolution of cybersecurity businesses, the impact of AI, team culture, and community engagement. Andre shares his journey from aspiring English teacher to successful entrepreneur, emphasizing the importance of mentorship and personal growth in the cybersecurity field. In this engaging conversation, the speakers delve into the importance of mentorship, innovative teaching methods, and the role of AI in personal and professional development. They share personal anecdotes about mentoring students and children, emphasizing hands-on learning and real-world applications. The discussion also touches on the fun and insightful lifestyle polygraph segment, where the guest answers quirky questions that reveal his personality and approach to challenges.TakeawaysAndre is a natural mentor who emphasizes actionable advice.The importance of building a fantasy board of directors.Reginald's journey from CompUSA to CEO of ARK Solvers.The shift from IT to cybersecurity in business.AI's growing role in cybersecurity and business efficiency.Hiring based on personality and cultural fit over technical skills.Encouraging a culture of learning from mistakes.The impact of community engagement on personal growth.The significance of mentorship in shaping careers.Raising awareness on critical social issues like human trafficking. Mentorship can significantly impact a student's career trajectory.Hands-on learning is more effective than traditional lectures.Building a resume starts with taking initiative in school activities.AI can serve as a valuable tool for decision-making and mentorship.Creating a community around learning can enhance educational experiences.Students should actively seek internships and opportunities before graduation.Innovative teaching methods can fill gaps in traditional education systems.Personal anecdotes can illustrate the effectiveness of mentorship.Engaging with technology early can lead to better career prospects.Networking and building relationships are crucial for professional growth.TitlesMentorship in Cybersecurity: Lessons from Reginald AndreThe Evolution of Cybersecurity: From IT to AIBuilding a Strong Team Culture in CybersecurityCommunity Engagement: Making a Difference Beyond BusinessSound Bites"Andre is such a natural mentor.""I built my fantasy board of directors.""I had to pivot my business.""AI is not going to take your job.""I always leave him with something.""He was actually building his resume.""Everything has to be hands-on.""I would do Too Fast Too Furious.""You'd be tasked with AI education."Chapters00:00 Introduction to Cybersecurity Mentorship01:56 The Journey of Reginald Andre05:58 From IT to Cybersecurity: A Business Evolution11:55 The Impact of AI on Cybersecurity17:52 Building a Strong Team Culture22:05 Community Engagement and Personal Growth27:39 Mentorship and Impact30:21 Innovative Teaching Approaches34:04 Lifestyle Polygraph: Fun and Insightful Questions

Stephen Hinch, an expert in managed services and author of "Winning Through Innovation," discusses the challenges and opportunities for innovation within the corporate business model, particularly in the managed services provider (MSP) sector. He highlights the "curse of the corporate business model," where large corporations prioritize predictable profits over disruptive innovation. This focus often stifles creativity and risk-taking, leading to a reliance on incremental improvements rather than groundbreaking advancements. Hinch emphasizes that while corporations can excel in incremental innovation, they struggle with disruptive changes that require longer-term investment and risk.As the conversation shifts to the current landscape of managed services, Hinch notes that many MSPs are still small, often relying on vendors for innovation rather than developing it themselves. He points out that while there are around 40,000 MSPs in the U.S., a significant portion of them are not profitable. This situation creates a competitive environment where smaller MSPs must find innovative ways to attract customers and differentiate themselves from the larger, investor-backed companies that provide the tools they use.The discussion then turns to the impact of artificial intelligence (AI) on the MSP market. Hinch believes that AI represents a disruptive technology that can enhance service delivery, particularly in automating tier-one support tasks. However, he cautions that MSPs should not expect to develop these AI solutions independently; instead, they should look to their vendors for advancements that can improve efficiency and service quality. He advises MSPs to engage with their suppliers about how AI can be integrated into their operations in practical and beneficial ways.Finally, Hinch encourages MSPs to focus on foundational innovations and automation before diving into more complex applications of AI. He stresses the importance of maintaining consistent uptime and predictable performance while leveraging AI to enhance these core values. By asking the right questions and seeking sustainable innovations from their vendors, MSPs can position themselves to thrive in a rapidly evolving technological landscape, ensuring they do not fall victim to the pitfalls that have affected other industries in the past. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode of Now That's IT: Stories of MSP Success, host Chris Massey sits down with Craig Fisher and David Izen of Technica Solutions to uncover how a chance meeting—and a well-timed kebab—sparked a complete transformation of their MSP business.Craig and David share how they moved beyond the limitations of a technical-first approach to build a thriving, growth-driven MSP. They dive into the hard decisions, including shedding old habits, embracing EOS (Entrepreneurial Operating System), joining peer groups, and making bold moves to scale their business.Listeners will gain insights into:Why purely technical focus limits growth and how to shift to a strategic mindsetHow EOS provided the structure and accountability to drive transformationThe role of peer groups and industry connections in fueling business growthKey takeaways for MSP owners and leaders navigating today's challengesWhether you're an MSP veteran or just starting out, Craig and David's story is a testament to the power of partnership, resilience, and smart business strategy.Tune in to discover how Technica turned a near-stagnation into an inspiring success story—and why “it takes two” to truly transform.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

I talked with an expert on managed IT services for law firms about the state of the industry.   Episode Highlights 04:02 - The emergence of managed service providers. 05:02 - Affordable tech solutions for law firms. 06:39 - Three essential aspects of law firm tech: functionality, accessibility, security. 07:59 - Legal industry survey insights. 09:19 - Law firms' cautious adoption of AI. 12:39 - Irish cultural discussion: Playwrights and sports. 13:56 - Description of the sport of Hurling. 17:39 - Importance of strategic IT planning for law firms. 21:40 - Encouragement for proactive IT management. 27:07 - AI in managed service providers. 31:41 - Creating policies around AI use in law firms. 35:39 - Growing risks of cybersecurity due to AI advances. 39:49 - Current investments in cybersecurity. Episode Resources Connect with Jared Correia jared@redcavelegal.com  https://redcavelegal.com/  https://www.linkedin.com/in/jaredcorreia  https://twitter.com/RedCaveLegal  www.linkedin.com/in/jaredcorreia/  Connect with Darragh Fitzpatrick https://www.tabush.com/  https://www.linkedin.com/in/darraghfitzpatrick/   

In this episode of Now That's IT: Stories of MSP Success, we sit down with Vinod Paul, President of Managed Services at Align, to explore how a bold decision to focus exclusively on one vertical—financial services—transformed the company from a solid MSP into a global leader.Vinod shares the behind-the-scenes story of walking away from millions in revenue, standardizing their tech stack, and saying no to clients who didn't fit—all in pursuit of scalable, high-value growth. The result? Align grew from 75 to 300 employees, expanded into 31 countries, and became a trusted name in one of the most demanding industries in the world.If you're an MSP leader grappling with growth, client fit, or the pressure to do it all, this conversation is packed with real-world strategies, lessons in verticalization, and insights on scaling without compromise.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

What happens when your business partners are also your brothers? For Kevin Stock, CEO of RCR Technology Group, it meant building a managed service provider grounded in trust, clear roles, and shared values. In this episode, Kevin shares how a side hustle fixing computers became a full-scale MSP—powered by family dynamics, small-town reputation, and a relentless focus on doing right by clients.He opens up about the challenges of transitioning from break/fix to managed services, giving up control as a founder, and leading through tough seasons—including a rocky start to what ultimately became their best year ever. From walking quotes live with prospects to letting go so his brothers could step up, Kevin's story is a blueprint in resilience and relationship-driven growth.Whether you're leading a team, scaling a service business, or navigating the complexities of working with family, this episode is full of lessons that last.N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts. Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Boutique Consultancy: Balancing High-Touch Service and Growth   In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges and experiences of running a consultancy.   00:00 Introduction to Boutique Consultancy 01:31 The Apple Business Model as a Muse 03:14 The Role of Consulting in Managed Services 08:00 Challenges and Strategies in Client Management 09:22 Team Size and Economic Factors 12:03 Contract Structures and Pricing Strategies 21:25 Analytical Skills and Personal Background 25:51 Personal Time and Future Plans 28:36 Balancing Work and Family Life 29:13 Holiday Plans and Skiing Adventures 30:56 Generational Differences in Technology 33:25 Sustainable Business Practices 36:43 Lifecycle Management of Devices 42:01 Challenges and Strategies in Hardware Sales 47:16 The Importance of Client Relationships 49:31 Final Thoughts and Acknowledgements

This episode features a deep dive into the evolving landscape of managed services, focusing on the insights of industry experts Howard M. Cohen and Abraham Garver. The discussion centers around the significant shift towards service-oriented models within the managed service provider (MSP) sector, highlighting the importance of artificial intelligence (AI) and the ecosystems that are driving growth. Cohen emphasizes the three main categories of services that are currently profitable for MSPs: managed services, project services, and the emerging field of AI-driven solutions.Cohen and Garver explore the challenges MSPs face in integrating AI into their offerings. While some MSPs are beginning to adopt AI technologies, many are still grappling with how to effectively implement these tools. Garver notes that the financial metrics of MSPs, such as EBITDA, remain largely unchanged despite the incremental benefits AI may provide. The conversation also touches on the potential commoditization of certain services, particularly in help desk operations, as AI technologies become more prevalent.The experts discuss the competitive landscape, particularly how larger, private equity-backed MSPs may have an advantage in leveraging AI due to their resources. Smaller MSPs may struggle to keep pace, leading to a potential widening of the gap between them and larger players. Cohen argues that AI could serve as a great equalizer for smaller MSPs if they can effectively automate processes and reduce reliance on human resources.Finally, the episode highlights the importance of peer groups and community support for MSPs looking to grow and adapt in this changing environment. Both Cohen and Garver agree that engaging with trusted peer networks can provide invaluable insights and strategies for navigating the complexities of the managed services market. The conversation concludes with a preview of an upcoming interview focused on practical applications of AI in enhancing productivity and streamlining workflows. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Nikolay and Michael discuss managed service support — some tips on how to handle cases that aren't going well, tips for requesting features, whether to factor in support when choosing service provider, and whether to use one at all. Here are some links to things they mentioned:YugabyteDB's new upgrade framework https://www.yugabyte.com/blog/postgresql-upgrade-frameworkEpisode on Blue-green deployments https://postgres.fm/episodes/blue-green-deploymentspg_createsubscriber https://www.postgresql.org/docs/current/app-pgcreatesubscriber.html~~~What did you like or not like? What should we discuss next time? Let us know via a YouTube comment, on social media, or by commenting on our Google doc!~~~Postgres FM is produced by:Michael Christofides, founder of pgMustardNikolay Samokhvalov, founder of Postgres.aiWith credit to:Jessie Draws for the elephant artwork

When John McCoy walked away from a high-paying corporate job, he wasn't chasing freedom—he was answering a calling. In this episode, John shares how his commitment to helping others led him to launch MidSolv, an MSP rooted in community and built on trust. But it wasn't until he caught a ransomware attack in real time that his purpose fully crystallized: protecting clients from the threats they didn't see coming.From mandating a security upgrade for every customer—before they even asked—to shifting his entire client base to fully managed services, John's story is one of bold leadership, cybersecurity-first thinking, and values-driven growth.Whether you're an MSP owner rethinking your tech stack or an IT leader navigating risk and resilience, this episode offers a masterclass in leading with conviction—and securing what matters most.Learn more about Manage My Security.N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Send us a textFinding Money in Mobility: A Strategic Approach to Managed Services with DatapriseIn this special episode of the Wireless Way, the host welcomes guests Chaz from Dataprise and John Gonzalez. They discuss the expansion and growth of Dataprise, the importance of travel in business, and their roles at the company. The conversation includes an update on John's personal achievements and travels, as well as Chaz's introduction of the 'PB&J pitch' for business resiliency, combining cybersecurity and disaster recovery as a service. The episode further delves into the 'trifecta' of solutions offered by Dataprise: savings in cybersecurity insurance, Azure optimization, and Managed Mobility services. The guests explain how these solutions can save companies money and optimize resources, emphasizing the importance of managing mobile devices better. They also highlight the benefits of asking additional questions to uncover potential savings in organizations. The episode encourages partners to explore these new opportunities for added revenue through Dataprise's comprehensive service offerings.00:00 Introduction and Guest Welcome00:19 John's Update and Personal Life01:59 Chaz's Introduction and Role03:26 The Peanut Butter and Jelly Pitch04:55 Importance of Mobile Device Management07:35 The Trifecta of Found Money13:18 Managed Mobility Services Explained16:31 Partner Success Stories and Final Thoughts22:26 Conclusion and FarewellMore about JohnMore about ChazMore on DatapriseSupport the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment.Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered "ethically sound" and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations.Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems.The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Send us a textFrom PC Building to Global MSP Vision!

In this edition of Unfiltered Stories, HFS's Don Ryan speaks with KPMG leaders Ron Walker and Thomas Davies about the essential components for successfully deploying managed services at scale. They discuss the differences between traditional outsourcing and managed services, highlighting the importance of technology, expertise, and collaboration. The conversation emphasizes the transformative potential of managed services, particularly in sectors such as finance and cybersecurity, and the crucial role of AI in enhancing service delivery. They also examine the distinctive aspects of KPMG's approach, which include their advisory capabilities and a focus on stakeholder alignment and change management.The key points discussed include:Managed services are gaining traction across most enterprise functions and applications.Managed services provide a pathway to automation and widespread AI usage.Managed services are foundational to many transformational initiatives.Read detailed research on managed services deployment at HFS Research here: https://www.hfsresearch.com/accelerating-business-transformation/

What happens when the right product meets the right moment—and the right voice? In this episode of Now That's IT: Stories of MSP Success, we sit down with Tim Barton-Wines, the dynamic force behind Halo PSA's meteoric rise.Tim shares his unexpected journey from selling vodka in a wine shop to transforming Halo from a little-known help desk tool into one of the fastest-growing PSA platforms in the MSP space. You'll hear how Halo earned trust without private equity, how a £10 Reddit campaign helped build a global footprint, and why saying “no” to acquisition has become their boldest strategic move.Whether you're an MSP owner looking for the next great tool—or a leader thinking long-term about brand, culture, and independence—this episode is packed with insight on building momentum the right way.

It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guests are Danna Gianforte, VP, Managed Services, Ryan Tubbs, SVP, Customer Success & Premium Support, ⁠Ellucian⁠⁠YOUR host is Dr. Chris Moloney⁠, Principal Strategic Specialist, ⁠Ellucian⁠How can institutions adapt to the accelerating pace of change in higher education?What lessons from COVID's forced innovation can be applied to current modernization efforts?Why is it essential to move beyond committee-based decisions toward faster implementation?How can technology leaders help staff see value beyond manual processes?What strategic services does Ellucian offer beyond ERP platforms?Topics include:The "second wave" of change following COVID's disruptionPutting people at the center of modernization effortsReimagining processes rather than simply replicating old systems digitallyBreaking through "can't statements" with small wins & progressFinding opportunity in the chaos of AI disruption & regulatory changesListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then ⁠⁠⁠⁠⁠⁠BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY⁠⁠ - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠⁠⁠⁠⁠⁠!We make education YOUR business!

Send us a textIn this insightful conversation, Joey Pinz sits down with Sergio Farache, a visionary entrepreneur who transformed a struggling distribution company into a powerhouse at TD SYNNEX. From growing up in Venezuela to navigating the ever-changing tech landscape, Sergio shares his journey of innovation, leadership, and resilience.

Convergent's Capital Campaign series features Daniel Hall, Director of Managed Service for Harness Giving, and host Jay Werth, discussing how nonprofit leaders can best communicate a strategic plan that is actionable, transparent, and compelling to internal stakeholders and potential donors. Learn why Comprehensive Campaigns are a game-changer for nonprofit fundraising. Sign up for updates.Support the show

What if getting fired was the best thing that ever happened to your career? In this episode of Now That's IT: Stories of MSP Success, host Chris Massey sits down with Chris Kraiss, founder of ClearPath Technology, to discuss his journey from corporate IT to building a thriving MSP—and the setbacks that shaped his success.Chris shares:✅ How getting fired pushed him to launch his own MSP✅ The moment he realized he had to fire bad clients to grow ✅ Why mentorship and partnerships were game-changers for scaling his business ✅ The importance of company culture in attracting and retaining top talent ✅ His real-time insights on leadership, fearlessness, and strategic growthWhether you're an MSP owner, IT leader, or thinking about making the leap, Chris's story is packed with real-world lessons on resilience, business strategy, and scaling with confidence.

In this episode of the Identity at the Center Podcast, Jeff and Jim discuss the upcoming European Identity and Cloud Conference (EIC) with Warwick Ashford, Senior Analyst at KuppingerCole Analysts. Warwick outlines the differences between digital identity and identity and access management (IAM), emphasizing the importance of managing non-human identities in today's digital world. The episode covers key themes for this year's EIC, including AI's role in cybersecurity, decentralized identity, identity ecosystems, and inclusivity. Warwick also highlights the extensive agenda comprising over 200 presentations, multiple workshops, and notable speakers from global standards bodies and cybersecurity experts. Tips for first-time attendees and the exciting social events, such as the Spree River cruises, are also discussed. Both in-person and virtual attendance options are available, ensuring no one misses out on the valuable insights and networking opportunities.Chapters00:00 Understanding Digital Identity vs. Identity and Access Management01:55 Welcome to the Identity at the Center Podcast02:03 Celebrating Milestones and Consistency03:54 Conference Discount Codes and Announcements07:13 Introducing Our Guest: Warwick Ashford07:33 Warwick's Journey into Cybersecurity and Identity11:59 The Importance of Managed Services in Cybersecurity13:34 Previewing the European Identity and Cloud Conference (EIC)16:03 Who Should Attend EIC and Why19:03 Main Themes and Tracks at EIC 202326:14 The Future of Identity Ecosystems31:59 Digital Credential Services Workshop32:22 Focus on Identity Fabrics32:52 Keynote Sessions and Presentations33:15 Involvement of Various Organizations33:56 Award Winners and Their Contributions35:34 Virtual Ticket Option and Its Benefits37:41 After Hours Events and Networking40:17 EIC Awards and Finalists42:06 Notable Speakers and Topics44:46 Tips for First Timers49:51 AI in Cybersecurity51:41 Digital Identity vs. Identity and Access Management57:07 Identity's Role in Cybersecurity01:00:13 Conclusion and Wrap-UpConnect with Warwick: https://www.linkedin.com/in/warwickashford/Conference Discounts!Gartner IAM Summit - Code IDAC425 saves 425€: https://www.gartner.com/en/conferences/emea/identity-access-management-ukEuropean Identity and Cloud Conference 2025 - Use code idac25mko for 25% off: https://www.kuppingercole.com/events/eic2025?ref=partneridacIdentiverse 2025 - Use code IDV25-IDAC25 for 25% off: https://identiverse.com/Connect with us on LinkedIn:Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/Visit the show on the web at http://idacpodcast.comKeywordsIdentity, Cybersecurity, EIC, Managed Services, Decentralized Identity, Networking, Conferences, Identity Ecosystems, Workshops, Keynotes, EIC, digital identity, cybersecurity, virtual ticket, networking, awards, keynote speakers, AI, IAM, conference tips

In this short segment of the Revenue Builders Podcast, we revisit the discussion with Patrick Ball, CRO of Crux Informatics, to explore the power of a well-defined sales process. Patrick shares how aligning with the buyer's journey improves win rates, eliminates wasted efforts, and sets the foundation for a strong business case. He also discusses key red flags to look for, the role of stakeholder engagement, and how to structure a sales motion that drives real value. If you're in B2B sales, you won't want to miss this deep dive into sales execution.KEY TAKEAWAYS[00:01:37] 53% of buyers select a vendor based on the buying process, making structured engagement essential.[00:02:05] How a clearly defined sales process builds trust and credibility with prospects.[00:02:53] The importance of “go/no-go” checkpoints to prevent wasted time and stalled deals.[00:04:15] Red flags that indicate you're dealing with the wrong person in the buying process.[00:05:09] Why business value assessments (BVA) are critical to securing executive buy-in.[00:06:10] Understanding the complexity of selling a managed service vs. traditional SaaS.QUOTES[00:01:37] “53% of buyers choose a vendor based on the buying process. So why wouldn't we want to control that in the best possible way?”[00:02:53] “A well-structured sales process keeps both the vendor and the prospect in lockstep, ensuring we're not wasting time on deals that won't close.”[00:04:15] “If a prospect resists engaging in a business value assessment, it's often a sign you're talking to the wrong person.”[00:05:40] “Sales isn't just about a single point of contact—it's about engaging all the necessary stakeholders to drive a deal forward.”Listen to the full conversation through the link below.https://revenue-builders.simplecast.com/episodes/complex-sales-critical-stages-in-a-customers-buying-processEnjoying the podcast? Sign up to receive new episodes straight to your inbox:https://hubs.li/Q02R10xN0Check out John McMahon's book here:Amazon Link: https://a.co/d/1K7DDC4Check out Force Management's Ascender platform here: https://my.ascender.co/Ascender/Force Management is hiring for a Sales Director. Apply here: https://hubs.li/Q02Zb8WG0Read Force Management's eBook: https://www.forcemanagement.com/roi-of-sales-messaging

Send us a textIn this episode, Joey Pinz sits down with Nick Recker, a seasoned MSP founder and business leader, to discuss scaling MSPs, leadership, faith, and the evolving role of AI. With a background in tech, mergers, and entrepreneurship, Nick shares his journey from building a successful MSP to launching Blue Alliance, an MSP platform focused on sustainable growth.

“Think before you click” Connect With Our SponsorsGreyFinch - https://greyfinch.com/jillallen/MyOrthoVA - https://www.myorthova.com/get-startedSmileSuite - http://getsmilesuite.com/ Summary In this episode, Jill interviews Jordan Janz from Cornerstone Computer Solutions, discussing the importance of cybersecurity in dental practices. They explore various threats such as phishing and ransomware, emphasizing the need for employee training and robust IT solutions. Jordan shares insights on the significance of managed services, the differences between Mac and PC security, and the necessity of effective data backup and recovery strategies. In this conversation, Jordan Janz discusses the critical aspects of cybersecurity for dental practices, focusing on how to respond to cyber attacks, the importance of data backups, and actionable steps for practices to enhance their IT security. He emphasizes the need for managed services and regular network assessments to ensure compliance and protection against potential breaches. The discussion also highlights the significance of fostering a culture of caution among staff and the necessity of having a comprehensive IT strategy in place. Connect With Our Guest Cornerstone Computer Solutions- https://cstonesolutions.net/ Takeaways Cornerstone specializes in IT for dental and orthodontic practices.Managed services provide proactive IT support rather than reactive solutions.Phishing attacks are becoming more sophisticated and targeted.Employee training is crucial in preventing cyber threats.Ransomware attacks often stem from human error.Investing in high-end antivirus software is essential for protection.Cloud environments require robust security measures.Data backups should be frequent and reliable to minimize loss.Cybersecurity is a shared responsibility between vendors and practices.Understanding the risks associated with different operating systems is vital. Disconnect the computer immediately if a ransomware attack is suspected.Contact your IT provider as the first step in a cyber incident.Having reliable backups is crucial to avoid paying ransoms.On-site backups are still important despite the rise of cloud solutions.A think before you click culture can prevent many cyber issues.Managed service plans are essential for proactive IT management.Regular network assessments can identify vulnerabilities in your system.Cyber liability insurance is a necessary safeguard for practices.Annual HIPAA risk assessments help maintain compliance and security.Investing in IT should be a priority for all practices.Chapters 00:00 Introduction to Cornerstone Computer Solutions06:08 Phishing and Spear Phishing Explained12:02 Ransomware: Myths and Realities18:10 Mac vs. PC: Cybersecurity Considerations25:25 Responding to Cyber Attacks34:04 Actionable Steps for Practices39:57 Managed Services and Network Assessments46:04 Final Thoughts and Future Trends Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com.     If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!    Episode Credits:  Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett Lucero

"We're making it easier for carriers and large enterprises to interconnect and manage their networks Trevor Francis efficiently," says Trevor Francis, CEO and Founder of 46 Labs. In this Technology Reseller News podcast, Trevor Francis discusses 46 Labs' role as the "carrier's carrier" and how the company is leading the charge in simplifying global connectivity. From major acquisitions to AI-driven efficiency and the migration away from copper, he provides insights into what's ahead for telecom in 2025. "We acquired two legacy wireline companies last year, positioning us to accelerate network modernization," says Francis. What is 46 Labs? Connectivity Orchestration – 46 Labs helps resellers and large enterprises optimize their voice networks and streamline interconnections. Carrier's Carrier – Acting as the "train station" of telecom, the company enables seamless infrastructure and network management. Expanding Through Acquisitions – 46 Labs acquired Hyper-Q Networks and Impact in 2024, strengthening its wholesale telecom capabilities. Regulatory & Market Shifts in 2025 New FCC Leadership & Policy Changes – A more proactive approach may lead to easier wireline network modernization. M&A Resurgence – With previous stagnation in telecom mergers, Francis predicts more consolidation and transformation in the coming year. Satellite Connectivity Evolution – While LEO satellites (e.g., Starlink) improve rural access, they won't disrupt terrestrial wireless networks. Copper Migration: The Death of Copper at the Core A Massive Industry Challenge – Legacy PSTN networks still rely on copper interconnects between carriers. Enterprise Migration vs. Carrier Migration – While businesses transition to VoIP, carriers must overhaul the underlying infrastructure. Regulatory & Technical Barriers – The shift requires compliance with state and federal rules, plus retraining a workforce where institutional knowledge is fading. "We're tackling one of the biggest challenges in telecom—migrating carriers away from copper while ensuring stability and compliance," says Francis. AI's Role in Telecom: Efficiency, Not Disruption AI will make carriers more efficient, but adoption will be slow due to regulatory concerns and potential service disruptions. Risk vs. Reward – AI-driven automation must be implemented cautiously to avoid major failures in carrier networks. Fifth Industrial Revolution – The telecom sector must balance innovation with reliability. "AI adoption in telecom will take time—it's too risky to disrupt carrier operations overnight," says Francis. Network-as-a-Service: The New Carrier Model Traditional Carrier Model is Fading – Carriers are moving away from fully owning infrastructure. Managed Services & "As-a-Service" Offerings – 46 Labs provides turnkey network solutions, allowing carriers to outsource complex network transitions. Security Considerations – With increased IP-based connectivity, security threats rise, requiring encryption and network segmentation strategies. What's Ahead for Large Enterprises? The move away from copper is a global trend, impacting large enterprises, airlines, and pharmaceutical companies. International Voice Connectivity – Enterprises must take a holistic approach to voice and telecom strategies. Regulatory & Compliance Needs – Navigating global carrier relationships requires expertise in regulations and connectivity management. "Enterprises need a comprehensive strategy for handling voice and connectivity across all divisions," says Francis. Where to Learn More Visit: www.46labs.com Connect with 46 Labs on LinkedIn #Telecom #Connectivity #46Labs #CarrierNetworks #Mergers #CopperMigration #AI #TelecomInnovation #NetworkSecurity #VoIP #BusinessGrowth #ITEXPO

At ThreatLocker Zero Trust World 2025 in Orlando, Chase Cunningham, often referred to as “Dr. Zero Trust,” delivered a thought-provoking session titled The Grand Delusion. The event, filled with IT professionals, managed service providers (MSPs), and small to midsize business (SMB) leaders, provided the perfect backdrop for a candid discussion about the state of cybersecurity and the real-world application of Zero Trust strategies.Challenging the Status QuoCunningham emphasized the need for businesses to adopt realistic cybersecurity practices that align with their resources and needs. He pointed out the pitfalls of smaller organizations attempting to emulate enterprise-level security strategies without the necessary infrastructure. “Cyber shouldn't be any different” than outsourcing taxes or other specialized tasks, he explained, advocating for MSPs and external services as practical solutions.Zero Trust as a Strategy, Not Just a TermThe session underscored that Zero Trust is not merely a buzzword but a strategic approach to security. Cunningham stressed the importance of questioning the validity of industry claims and seeking concrete data to support cybersecurity initiatives. He encouraged attendees to avoid being “delusional” by blindly accepting security solutions without a critical evaluation of their impact and effectiveness.Actionable Steps for Small BusinessesCunningham shared practical advice for implementing Zero Trust principles within smaller organizations. He recommended focusing on foundational controls like identity and access management, micro-segmentation, and application allow and block lists. He noted that achieving security is a journey, requiring a structured, strategic approach and an acceptance that immediate results are unlikely.The Future of Zero TrustLooking ahead, Cunningham expressed optimism about the continued evolution of Zero Trust. He highlighted its growing global significance, with his upcoming engagements in Taiwan, Colombia, and Europe serving as evidence of its widespread adoption. Ultimately, he framed Zero Trust as not only a business imperative but a fundamental human right in today's digital world.Tune in to this episode to hear more insights from Chase Cunningham and explore what Zero Trust means for businesses of all sizes.Guest

New data points to the significant growth projected for the IT-managed services industry in 2025, with revenues expected to reach approximately $595 billion globally. The Asia-Pacific region is anticipated to lead this growth, driven by an increasing demand for cybersecurity services and a shift towards a security-first approach among managed service providers (MSPs). However, a recent Canalys survey indicates that many partners struggle to advance artificial intelligence (AI) projects beyond the proof-of-concept stage, highlighting the challenges posed by compliance and regulation, particularly with new laws like the Digital Operational Resilience Act in the EU.The episode also delves into the evolving landscape of PC technology, where small and medium-sized businesses reportedly spend 77% of their IT staff's time on PC maintenance and support. As AI technology advances, AI PCs are expected to account for a significant portion of all PC purchases in 2025. The need for performance optimization, AI software deployment, and on-device security is becoming increasingly critical, prompting IT providers to develop specialized support services to meet these demands. The rise of AI also necessitates user training and energy efficiency, as businesses look to maximize the potential of AI technology.In a discussion about major tech companies, host Dave Sobel highlights the backlash Microsoft faced after a 30% price increase for its Microsoft 365 Copilot subscription, which left many users dissatisfied and unaware of the changes. Despite the criticism, the price hike is projected to generate substantial additional revenue. Meanwhile, Apple is focusing on revamping Siri and enhancing its AI models, reflecting a commitment to improving its AI capabilities amid challenges with existing features. These developments underscore a broader issue within the IT services industry: the gap between AI hype and real-world delivery, emphasizing the importance of transparency and effective communication with customers.The episode concludes with insights into the evolving role of Chief Information Security Officers (CISOs), who are increasingly taking on broader business responsibilities beyond traditional cybersecurity duties. Despite this expansion, only a small percentage of CISOs reported salary increases linked to their additional responsibilities. The growing influence of CISOs in boardrooms is noted, with many now reporting directly to CEOs and participating in board meetings. However, a disconnect remains between the priorities of CISOs and board members, particularly regarding compliance, which could pose challenges in navigating the complex regulatory landscape. This evolving dynamic presents both opportunities and challenges for IT providers and MSPs as they seek to align with CISOs and address gaps in security and compliance. Three things to know today 00:00 The $595 Billion Question: Can MSPs Keep Up with Complexity in 2025?06:19 Microsoft's AI Price Hike Shocks Users—Apple's Fixing Siri, but Are Either Getting It Right?08:47 From Security to Strategy: Why CISOs Are Juggling More—Without the Pay Bump   Supported by:  https://www.huntress.com/mspradio/     All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Today, we're thrilled to welcome two exceptional guests. Tim Wilson, the Chief Revenue Officer at ProductWind — a cutting-edge retail influencer marketing platform designed to help products launch and thrive organically online.  Joining him is Ken Beemer, Director of Client Growth at Acadia, where he drives partnerships that fuel business growth for our clients.  Together, they'll share insights on the evolution of ProductWind, why it's a game-changer for retail readiness and actionable strategies to launch products on e-commerce platforms successfully. Don't miss this exciting conversation—tune in now!   KEY TAKEAWAYS In this episode, Julie, Jordan, Tim, and Ken discuss: The Origin of ProductWind: Tim Wilson shares the backstory of ProductWind, which emerged from an innovative solution during the COVID-19 pandemic. The company's founder, Jason Kowalski, leveraged his experience at Amazon to create a self-service platform that automates promotions and transforms influencer marketing. Tim Wilson's Journey: With his vast experience at companies like Commerce IQ and Pattern, Tim joined ProductWind and embraced the challenge of solving key e-commerce problems. Impact on Clients: Ken Beemer, Acadia's Director of Retail Client Growth, reveals the impact of ProductWind on clients. He discusses various successful campaigns, including launches of new products, revitalizing stalled hero products, and boosting holiday sales. Self-Service Innovation: ProductWind shifted from managed services to a self-service platform, making it accessible and effective for brands of all sizes. The Algorithm Advantage: The secret sauce of ProductWind — marketing to the algorithm. This innovative approach ensures relevancy and maximizes visibility for any product, regardless of brand size or category. Roadmap to Success: What's next for ProductWind, including expanding into new markets like the UK and Germany, and focusing on enhancing data insights and usability.