Podcasts about Managed services

Send us Fan MailWhat separates a strong operator from a true leader—and how do you scale success across multiple companies?In this episode of Joey Pinz Conversations, Joey Pinz sits down with seasoned tech executive Jim Lippie to break down decades of experience across MSPs, SaaS companies, and multiple successful exits. From early days in the MSP space to leading SaaS growth and navigating acquisitions, Jim shares practical insights on leadership, metrics that matter, and what most operators overlook.

Send us Fan MailWhat does it take to scale in today's fast-changing MSP and cybersecurity landscape? In this episode, Joey Pinz sits down with a global tech leader to explore how MSPs can adapt, grow, and lead in an era defined by AI, cyber threats, and increasing competition.From real-world ransomware scenarios to the evolving role of AI tools like Copilot, this conversation highlights how technology is reshaping decision-making, customer relationships, and operational strategy. The discussion also dives into why traditional high-volume sales tactics are losing effectiveness—and how peer-to-peer engagement and in-person experiences are becoming the new competitive advantage.Beyond business, this episode brings a personal edge—covering routines, health challenges, and the importance of balance while managing global teams and family life.

Send us Fan MailWhat can soccer, cybersecurity, and leadership possibly have in common? More than you think. ⚽

Send us Fan MailWhat separates average MSPs from those scaling fast in today's AI-driven world?

Jim Collison and Marv Bee discuss AI in managed services, including virtual agents, automation, memory across conversations and where human experience still matters. They also cover soundbar buying advice, RingConn health and sleep tracking, USB-C cable testers, surge protectors and practical power gear for everyday tech setups.

Jim Collison and Marv Bee discuss AI in managed services, including virtual agents, automation, memory across conversations and where human experience still matters. They also cover soundbar buying advice, RingConn health and sleep tracking, USB-C cable testers, surge protectors and practical power gear for everyday tech setups.

Jim Collison and Marv Bee discuss AI in managed services, including virtual agents, automation, memory across conversations and where human experience still matters. They also cover soundbar buying advice, RingConn health and sleep tracking, USB-C cable testers, surge protectors and practical power gear for everyday tech setups.

Mein großes Danke geht heute an Sven Launspach, Gründer von KAEMI und Spezialist für Netzwerk- und Security-Managed-Services. Sven spricht mit mir über die Entwicklung von klassischer Netzwerksicherheit hin zu modernen Zero-Trust- und SASE-Ansätzen – und warum viele Unternehmen heute noch zu stark reagieren statt aktiv zu gestalten. Er zeigt sehr praxisnah auf, wie MSPs mit datengetriebenem Vorgehen zur Netzwerkanalyse echte Sicherheit schaffen – vom Mittelstand bis zum KMU. Einige Aussagen von Sven im Podcast sind: Zum Zero-Trust-Ansatz: „Für mich gibt es gar kein internes Netz mehr – nur noch Kommunikationsbeziehungen, die wir absichern müssen.“ Zur Zukunft der IT-Security: „Security funktioniert nur, wenn der User so wenig wie möglich damit zu tun hat.“ Nehmt aus den Erfahrungswerten von Sven viel für erweiterte und moderne Securitymodelle mit, die ihr für eure Managed Services nutzen könnt. ----------------------- Mehr von Olaf Kaiser: www.linkedin.com/in/olafkaiser/ www.olaf-kaiser.coach/ www.ubega.de Direkt einen kostenfreien Termin mit Olaf buchen https://bit.ly/allgemeinen-termin-buchen

It's YOUR time to #EdUp with Dr. Chris Vitelli, President, Merced CollegeIn this episode, President Series #472, powered by ⁠⁠⁠Ellucian⁠⁠⁠, sponsored by EdUp Leadership, the ​HigherEd PodCon​ II happening July 16 & 17, & the 2026 AcOps Conference July 29-31 by CoursedogYOUR cohost is Christi Segal, Vice President Managed Services & Executive Business Engagement, EllucianYOUR host is Dr. Joe SallustioHow does a Hispanic serving institution in the gateway to Yosemite serve 21,000+ students while striving to be the most innovative community college in the country?Why did studying the neuroscience of happiness lead to adding wellbeing to core values when what you want for your kid is simply to be happy?What makes the metrics match the energy when less bureaucracy & testing limits transforms a community college into the Disney World of community colleges?Listen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at The EdUp ExperienceWe make education YOUR business!P.S. Want to access to EdUp Leadership, the only intelligence platform built exclusively from presidential conversations in higher ed?

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Send us Fan MailWhat happens when cybersecurity meets fatherhood, leadership, and real-life decision making?

Zack Tisch, Partner of Portfolio Services, and Molly Kalinowski, Vice President of Managed Services at Pivot Point Consulting, describe how the role of IT in healthcare has evolved from a reactive, support function to a central strategic component of business. As AI becomes more important, healthcare systems are navigating a challenging environment and recognizing the need for managed services partners to handle day-to-day operations so they can better focus on big-picture goals and priorities. Zack and Molly emphasize the need to drive incremental changes to streamline provider data capture and clinical documentation, which could lead to broader changes in workflows and patient outcomes.  Zack explains, "A lot of what we're doing today is really helping health systems of all shapes and sizes navigate this challenging environment. Whether it's financial pressures, dealing with cybersecurity and risk, or having to implement new technologies every day. Whether it's AI or technologies in the cloud, and really helping them navigate this new normal of healthcare, putting together five- to 10-year strategic roadmaps and plans."   Molly elaborates, "I would say there's a shift in that many organizations are very heavy on the strategic priorities, with AI being one of those. So we're seeing more of our clients needing to support those projects and long-term initiatives. And then they need a partner like a managed services group to really support the day-to-day breaks and fixes, and maintenance types of activities so that they can focus on those AI strategic initiatives." #PivotPointConsulting #Healthcare #PatientExperience #ManagedServices #TalentSolutions #AI #CompanyCulture #WorkerBurnout #WorkforceTransformation #CostPressures #AIGovernance  #HealthcareIT #AIinHealthcare #DigitalTransformation #HealthTech #ManagedServices #ClinicalWorkflow #HealthcareInnovation #PatientCare pivotpointconsulting.com Download the transcript here

Zack Tisch, Partner of Portfolio Services, and Molly Kalinowski, Vice President of Managed Services at Pivot Point Consulting, describe how the role of IT in healthcare has evolved from a reactive, support function to a central strategic component of business. As AI becomes more important, healthcare systems are navigating a challenging environment and recognizing the need for managed services partners to handle day-to-day operations so they can better focus on big-picture goals and priorities. Zack and Molly emphasize the need to drive incremental changes to streamline provider data capture and clinical documentation, which could lead to broader changes in workflows and patient outcomes.  Zack explains, "A lot of what we're doing today is really helping health systems of all shapes and sizes navigate this challenging environment. Whether it's financial pressures, dealing with cybersecurity and risk, or having to implement new technologies every day. Whether it's AI or technologies in the cloud, and really helping them navigate this new normal of healthcare, putting together five- to 10-year strategic roadmaps and plans."   Molly elaborates, "I would say there's a shift in that many organizations are very heavy on the strategic priorities, with AI being one of those. So we're seeing more of our clients needing to support those projects and long-term initiatives. And then they need a partner like a managed services group to really support the day-to-day breaks and fixes, and maintenance types of activities so that they can focus on those AI strategic initiatives." #PivotPointConsulting #Healthcare #PatientExperience #ManagedServices #TalentSolutions #AI #CompanyCulture #WorkerBurnout #WorkforceTransformation #CostPressures #AIGovernance  #HealthcareIT #AIinHealthcare #DigitalTransformation #HealthTech #ManagedServices #ClinicalWorkflow #HealthcareInnovation #PatientCare pivotpointconsulting.com Listen to the podcast here

#347: Andrei Kvapil has been around Kubernetes since the early days. Contributor to Cilium, Kubevirt, and a handful of other projects you probably use without realizing it. He is also the maintainer of Cozystack, a CNCF sandbox project, and the CEO of Aenix, the company behind it. The thesis: Kubernetes should be boring. Not exciting, not cutting-edge, not the thing everyone argues about. Boring like the Linux kernel is boring. Something that sits underneath everything and nobody needs to think about. Viktor takes it one step further and says it should be invisible -- developers should never need to know Kubernetes exists, any more than they need to know what kernel their laptop is running. Cozystack is Andrei's answer to a specific problem. ISPs, banks, finops shops, anyone in Europe who cannot or will not put their data in AWS -- they all want to offer managed databases, managed Kubernetes, object storage, the whole stack. Building that from scratch is hard. Running OpenStack requires a dedicated team that does nothing but tune networking. Cozystack bundles the pieces (Kubevirt, CloudNative Postgres, Cilium, etc) into one product with an aggregation API layer on top of Kubernetes itself. Helm becomes the extension language. The platform becomes a product. Then the conversation takes a turn. Andrei is the CEO of a bootstrapped company and he says flatly that without AI the company would not exist. Claude Code is moving Kanban cards. Clients send files generated by their AI agent and Aenix feeds those files to their AI agent to generate the response. Andrei's only wish is for this middle step -- him -- to stop existing. Let the agents talk to each other and call him when something actually matters. There is a hiring question in here too. If the next generation of engineers starts their career with AI on the first commit, do they ever build the mental model that lets them guide the agent when it goes wrong? Andrei thinks you still need deep understanding for anything serious. Viktor agrees. Speed versus quality is still a choice, and juniors who skip the "write it three times until it stops being garbage" phase are going to feel that gap eventually.   Andrei's contact information: LinkedIn: https://www.linkedin.com/in/kvaps/   YouTube channel: https://youtube.com/devopsparadox   Review the podcast on Apple Podcasts: https://www.devopsparadox.com/review-podcast/   Slack: https://www.devopsparadox.com/slack/   Connect with us at: https://www.devopsparadox.com/contact/

IBM Maximo läuft noch On-Premise – aber wie lange noch?IBM Maximo gilt als die weltweit führende Softwarelösung für Enterprise Asset Management und die Instandhaltung komplexer Industrieanlagen. Doch die technologische Welt verändert sich grundlegend: Container, Kubernetes und Cloud-Infrastrukturen stellen Unternehmen vor neue Herausforderungen, während gleichzeitig die internen Kompetenzen dafür immer seltener werden.In dieser Episode des #KIundTECH Podcasts spricht Holger Winkler mit Benjamin Alterauge, Team Lead Managed Services bei SPIE RODIAS, dem größten IBM Maximo Solution Partner in der DACH-Region. Gemeinsam beleuchten sie, was der Wandel in die Cloud für Instandhaltungsverantwortliche und Entscheider in der Praxis bedeutet, welche Chancen und Risiken damit verbunden sind und wie ein strukturierter Migrationsprozess konkret aussieht.Warum sollten Sie dieses Interview nicht verpassen?Sie erfahren, warum der Wechsel von Windows-basierten Systemen auf Container-Technologie für IBM Maximo-Nutzer nicht optional, sondern strategisch notwendig ist.Sie erhalten einen ehrlichen Vergleich: Wann lohnt sich die Cloud, wann ist On-Premise noch sinnvoll, und welche Faktoren sind wirklich entscheidend?Sie verstehen, warum die IBM Cloud für viele mittelständische Unternehmen nicht die passende Antwort ist und welche flexibleren Alternativen es gibt.Sie bekommen konkrete Orientierung zum Thema Datensouveränität und erfahren, wie europäisches Cloud-Hosting heute realistisch umsetzbar ist.Sie lernen, wie ein typischer Migrationsprozess bei SPIE RODIAS abläuft, welche Zeitrahmen realistisch sind und wie Change Management für Endanwender erfolgreich gelingt.Takeaways aus dem Interview:IBM Maximo setzt ab den neueren Releases auf Container-Technologie (Red Hat OpenShift), was einen Plattformwechsel bei vielen Kunden erfordert, unabhängig davon, ob man in die Cloud wechselt oder nicht.Nutzer von Maximo Version 7 sollten jetzt handeln: Der Extended Support läuft im Herbst 2025 aus, regelmässige Sicherheitspatches entfallen danach weitgehend.Die Cloud bietet entscheidende Vorteile in puncto Skalierbarkeit, automatisierte Sicherheitspatches und Flexibilität insbesondere mit Blick auf KI-Erweiterungen, die lokal kaum planbar finanziert werden können.Sicherheit in der Cloud ist in den meisten Fällen mindestens gleichwertig, oft sogar besser als On-Premise, weil interne Systeme häufig unverschlüsselt kommunizieren.SPIE RODIAS bietet flexible Modelle an: von der vollständig gemanagten Cloud-Lösung bis zur Unterstützung beim eigenständigen Betrieb in einer Private Cloud.Eine realistische Migrationsdauer für ein mittelständisches Unternehmen liegt bei rund sechs Monaten, abhängig vom Grad der Individualisierung des bestehenden Systems.Der Cloud-Wechsel bedeutet keine automatische Entmachtung der internen IT, sondern eine Neuverteilung von Verantwortung, bei der externe Spezialisten gezielt entlasten.Weiterführende Links:Internet: https://www.spie-rodias.de/#IBMMaximo #AssetManagement #Mittelstand #Industrie40 Über #KIundTECH – der KIundTECH Podcast:Der Podcast mit CEOs innovativer Softwarehersteller, IT-Dienstleister oder TECH-Unternehmen aus Deutschland!Hier erfährst Du mehr: https://www.itundtech.de/Abonniere unseren Podcast auf Spotify: https://open.spotify.com/show/0uheLc0MDwXi6nRYxAm5br Vernetze dich mit Holger Winkler auf LinkedIn: https://www.linkedin.com/in/holger-winkler/Du würdest gerne auch als Gast in den ITundTECH Podcast kommen? Hier findest Du unsere Mediadaten: https://join.itundtech.de/

Heute geht es um ein Thema, das auf den ersten Blick ein wenig theoretisch klingt, in der Praxis von Managed Services, Integration und Führung aber jeden Tag hochrelevant ist. Inspiriert ist diese Folge von einem lesenswerten Beitrag von Sven Kalisch, dem Mitgründer der teccle group, auf Substack. Vielen Dank, Sven. Es geht um die Frage: Warum scheitern in IT-Systemhäusern und MSP-Organisationen so viele eigentlich gute Entscheidungen? ----------------------- Mehr von Olaf Kaiser: www.linkedin.com/in/olafkaiser/ www.olaf-kaiser.coach/ www.ubega.de Direkt einen kostenfreien Termin mit Olaf buchen https://bit.ly/allgemeinen-termin-buchen

There is a lot of talk about staffing shortages and cost pressures in the health care industry. But Scott Gildea, Executive Vice President, Managed Services at Optimum Healthcare IT, has found that one challenge the providers have is just keeping up with the "cycle of innovation." He charactizes the technology of health care as being in a "constant state of innovation" that forces on providers a "constant state of implementation."In a recent interview with Healthcare IT Today, Gene Scheurer, Founder and CEO at Optimum Healthcare IT, and Gildea explain how the company is helping hospitals and health systems free their staff to focus on strategic change by creating a managed services platform—a Center of Excellence—that can take on routine operations and maintenance near shore in Costa Rica.Learn more about Optimum Healthcare IT: https://optimumhit.com/Healthcare IT Community: https://www.healthcareittoday.com/

E-commerce teams waste resources tracking 300 million product variants when only top performers drive revenue. Katie Moro, Director of Managed Services at Productsup, has optimized 2.2 trillion products monthly for enterprise retailers navigating AI-driven commerce transformation. She reveals why brands must segment catalogs by KPIs rather than exposing entire inventories, demonstrates the readiness framework for agentic commerce platforms, and explains how structured product data with persona-based attributes creates competitive advantage in AI discovery channels.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AI agents are reshaping product discovery for 2.2 trillion monthly products. Katie Moro, Director of Managed Services at Productsup, brings 15 years of e-commerce optimization experience from Channel Intelligence to Google Merchant Center to scaling enterprise product data strategies. She reveals the critical readiness KPI framework for AI commerce platforms, explains why exposing entire catalogs creates measurement chaos, and demonstrates how structured persona-based segmentation drives measurable results at the SKU level.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AI platforms require strategic catalog segmentation to maximize performance outcomes. Katie Moro, Director of Managed Services at Productsup, shares her KPI-driven approach to product feed optimization that has proven effective across enterprise e-commerce implementations. She outlines a framework for aligning catalog segments with specific business objectives—whether prioritizing revenue-driving SKUs, new customer acquisition through fresh inventory, or traffic generation via high-engagement products. Moro emphasizes the critical importance of granular segmentation strategies that scale with measurable growth targets.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

E-commerce brands waste millions exposing entire product catalogs to AI platforms. Katie Moro, Director of Managed Services at Productsup, manages 2.2 trillion products monthly and reveals how strategic catalog segmentation drives measurable AI commerce results. The discussion covers KPI-driven product prioritization frameworks, persona-based catalog segmentation strategies, and structured data optimization for agentic commerce platforms.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

E-commerce brands waste billions on unfocused product feeds sent to AI platforms. Katie Moro, Director of Managed Services at Productsup, manages 2.2 trillion products monthly and previously served as a Google Shopping specialist, delivering measurable results for enterprise retailers navigating AI-driven commerce transformation. The discussion covers structured data readiness frameworks for agentic commerce platforms, KPI-driven catalog segmentation strategies that prevent the "send everything" trap, and household-level persona targeting methodologies that account for multi-device influence patterns within purchasing units.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this special edition of TreasuryCast, Robin Page (TMI) sits down with Bruno Lopes (PwC) to explore the growing momentum behind managed services and why the topic is rising up the agenda for treasurers. Drawing on insights from the latest PwC Global Treasury Survey, they discuss how multinational organisations are leveraging managed services to enhance treasury operations, from forecasting to data analytics, while enabling finance teams to focus more strategically as their role continues to evolve.

In this episode, Jeffrey discusses managed services.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Matt Loria built a top-tier cybersecurity and IT firm without a single tech degree or certification.Back when he and his brother ran a computer recycling business, they went repeatedly through IT providers. It was always the same: things started great, then the service just vanished. When Matt eventually told his brother he was starting his own IT firm, his brother pointed out the obvious.. "You don't know anything about IT."But Matt knew exactly what it looked like when someone did it wrong, and he knew how to fix it.That gap became the foundation for Auxiom. By bringing in a technical co-founder and focusing on the service and culture the industry was missing, he turned the company into a gold standard. Today, Auxiom handles everything from network security to AI readiness for massive, billion-dollar companies.We covered:→ Why antivirus software alone leaves your business dangerously exposed→ What a cyber attack actually costs after the breach (the rebuilding is worse than the hack)→ How AI has supercharged the threat landscape and what the good guys are doing to keep up→ Why every executive needs 30-60 minutes a day inside AI tools right now→ And why Matt interviews a candidate's spouse before making a major hireOne major takeaway: owners can't vision cast for something they don't know exists. That's why it's imperative every business owner gets their hands dirty with AI.Thank you Matt for coming to the studio and for sharing your story and expertise. It was a blast talking to you man!*Chapters*0:00 - Intro & Welcome1:06 - Meet Matt Loria and Auxiom7:37 - How Matt Got Into the IT Industry11:27 - The Gap in the Market That Started It All12:14 - What Is Managed IT Services?13:10 - Cybersecurity and Why It Has to Be the Foundation14:09 - How AI Has Changed the Threat Landscape16:33 - First Steps for Business Owners to Protect Themselves18:54 - The Real Cost of a Cyber Attack24:47 - Entrepreneurship, Failure, and the Mindset of Going Broke25:47 - Why Marrying the Right Person Changes Everything30:30 - Who Auxiom Serves and How to Work With Them31:33 - The BLTnT Podcast Story35:22 - AI as a Business Tool, Not Just a Shortcut39:44 - Outro*Connect with Matt* Web: https://auxiom.com/ |  @BLTnTPodcast LinkedIn: https://linkedin.com/in/mattloriaBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-dillon-england-show--6370921/support.*Connect with Dillon*https://www.instagram.com/thedillonenglandshow/https://twitter.com/imdillonenglandhttps://www.linkedin.com/in/dillonmengland/https://www.facebook.com/dillon.england.5*Sponsor — Broadcast Brew (Low-Acid Coffee)*Order our LOW ACID COFFEE “THE BROADCAST BREW”Thank you to Cool Beans Coffee Brewery for your partnership.https://www.coolbeanscoffeemi.com/product-page/broadcast-brew-low-acid-blend*ABOUT THE DILLON ENGLAND SHOW*Authentic conversations with interesting people across personal growth, entrepreneurship, and lifestyle — direct, faith-forward, Detroit grit.Subscribe for full conversations and weekly clips.Share this with someone on your leadership team.Comment your biggest takeaway.

When classroom tech failures push 1 in 3 faculty to consider leaving, the stakes are clear. AV can't just be installed and forgotten anymore. Are organizations finally ready to treat it like critical infrastructure?The video version of this podcast can be found here.In this AVWeek episode, host Tim Albright and his industry expert guests unpack what customers actually need from modern AV strategies and why managed AV conversations are accelerating. They also explore how AV pros can explain the real value of reliable classroom AV to administrators making the budget calls.Host: Tim AlbrightGuests:Dawn Meade – Dawn on LinkedInJustin O'Connor – Justin on LinkedInRoss Noonan – DigiLEDThis Week In AV:Facility Executive – Worker DIY Fixes to Office Tech in StudyAV Magazine – Barco to Acquire VerVentAV Network – NSCA Acquires Navigate Management ConsultingAV Magazine – ATEN Utilizes 'KVM over IP'AV Magazine – AV Awards Americas WinnersRoundtable Topics:rAVe Pubs – Managed Services For AVAVNation – The Hidden Cost of Unreliable AV in ClassroomsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week, pro-Iranian hackers claimed responsibility for a devastating cyberattack against U.S. medical device company Stryker. They have also targeted data centers and industrial facilities in both the United States and Israel. As the war with Iran continues, experts are expecting an increase in such cyber-attacks in an effort to degrade the war effort, strain cyber security efforts and cause as much damage to American companies, and the economy as possible. FOX's Tonya J. Powers speaks with Michael Crean, Senior Vice President of Managed Services at SonicWall, a comprehensive, AI-driven cybersecurity solutions company that specializes in next-generation firewalls and cloud security, who says the goal is to wear down the war effort and hit Americans at home. Click Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To Follow 'The FOX News Rundown: Evening Edition' Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week, pro-Iranian hackers claimed responsibility for a devastating cyberattack against U.S. medical device company Stryker. They have also targeted data centers and industrial facilities in both the United States and Israel. As the war with Iran continues, experts are expecting an increase in such cyber-attacks in an effort to degrade the war effort, strain cyber security efforts and cause as much damage to American companies, and the economy as possible. FOX's Tonya J. Powers speaks with Michael Crean, Senior Vice President of Managed Services at SonicWall, a comprehensive, AI-driven cybersecurity solutions company that specializes in next-generation firewalls and cloud security, who says the goal is to wear down the war effort and hit Americans at home. Click Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To Follow 'The FOX News Rundown: Evening Edition' Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week, pro-Iranian hackers claimed responsibility for a devastating cyberattack against U.S. medical device company Stryker. They have also targeted data centers and industrial facilities in both the United States and Israel. As the war with Iran continues, experts are expecting an increase in such cyber-attacks in an effort to degrade the war effort, strain cyber security efforts and cause as much damage to American companies, and the economy as possible. FOX's Tonya J. Powers speaks with Michael Crean, Senior Vice President of Managed Services at SonicWall, a comprehensive, AI-driven cybersecurity solutions company that specializes in next-generation firewalls and cloud security, who says the goal is to wear down the war effort and hit Americans at home. Click Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To Follow 'The FOX News Rundown: Evening Edition' Learn more about your ad choices. Visit podcastchoices.com/adchoices

With increasing layoffs and the rapid rise of AI-assisted development, more professionals are considering entrepreneurship—especially in software. While AI tools have empowered non-engineering founders to build more independently than ever before, many still turn to managed services firms or external developers to bring their ideas to life. If you're planning to outsource software development—whether for a mobile app, web platform, backend system, or API—this guide outlines the critical considerations to help you avoid costly mistakes and reduce risk.

Corsica Technologies' reported 105% year-over-year growth in managed services bookings stands out as the primary development, indicating heightened demand for flexible service models among businesses with existing IT functions. According to Brian Harmison, CEO of Corsica, this growth is attributed to the company's focus on operational integration, automation, and data-centric managed services that supplement, rather than replace, in-house IT capabilities. The significance for MSPs is not the expansion itself, but the operational choices that enable sustained trust and differentiated engagement in a competitive landscape. Supporting details clarify Corsica's operational strategy: instead of automating or deploying AI indiscriminately, Harmison emphasizes that automation and AI are only effective atop an already “operationally excellent” MSP framework. Practical deployments cited include user onboarding/offboarding workflows, which demand both internal process clarity and integration with client HR systems. The company positions data integration and workflow consulting as integral to MSP-client relationships, not as add-on projects. Corsica's contracts reportedly reduce friction and avoid asset-tracking or incremental billing, seeking to foster longer-term trust over short-term revenue optimization. The episode also addresses the implications of Corsica's acquisition of Accountability IT. Harmison cites alignment in operating models and targeted capabilities—especially in Microsoft security and AI expertise—as central to the integration's value, rather than generic synergies. He notes that continuity of client relationships and careful preservation of existing service structures were prioritized in the first 90 days, even at the expense of speed, to mitigate operational risk and maintain client trust. The discussion highlights the risk tradeoffs between scaling for broader capability and maintaining agility for specialized client needs. For MSPs and IT leaders, the takeaway is to focus on risk reduction through operational excellence and trusted client relationships. Embracing automation and AI is not a universal solution; process maturity and readiness in both the provider and customer are preconditions for any meaningful implementation. Acquisitions require careful cultural and operational integration, with an emphasis on continuity and incremental capability, rather than immediate consolidation or scale. The episode frames operational clarity and trust—not rapid expansion or technology adoption—as critical determinants of long-term viability and resilience in managed services.

It's YOUR time to #EdUp with Dr. Mark R. Ginsberg, President, Towson UniversityIn this episode, President Series #445, powered by ⁠⁠⁠Ellucian⁠⁠⁠, & sponsored by the 2026 InsightsEDU Conference in Fort Lauderdale, Florida, February 17-19,YOUR cohost is Christi Segal, Senior Vice President of Managed Services & Executive Business Development, EllucianYOUR host is Christi Segal, Senior Vice President of Managed Services & Executive Business Development, EllucianHow does a 126 year old small Christian liberal arts university become 1 of only 4 schools in the world offering pre-K through doctoral programs & the only Christian institution in that category while achieving largest freshman class in 42 years?Why does a president who writes to campus every Friday believe retention is everyone's job from cafeteria workers to coaches & how does knowing students' names literally keep students enrolled & in some cases alive?What does the longer the perspective the better the decision mean for combating society's default to quit when life gets hard & how can higher education teach perseverance that transfers to jobs, marriages & life beyond the transfer portal culture?Listen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at The EdUp ExperienceWe make education YOUR business!P.S. Want to get early, ad-free access & exclusive leadership content to help support the show? Become an #EdUp Premium Member today! 

What if the path to transforming higher ed isn't about radical reinvention—but about finally using the tools we already have? In this episode, Dustin chats with Kelly Rogan, COO of Ellucian, about how AI and data can revolutionize student experiences, institutional operations, and leadership decisions—if we're brave enough to modernize. Drawing from her background at Microsoft and her deep dive into higher ed, Kelly unpacks how institutions can move from resistance to action, without losing the human touch.Guest Name: Kelly Rogan - Chief Operating Officer at EllucianGuest Social: LinkedInGuest Bio: As Chief Operating Officer, Kelly Rogan drives acceleration and enhancement of Ellucian's SaaS delivery strategies and customer experience, leading the Global Professional Services, Managed Services, Services Strategy and Innovation, and Customer Success and Support organizations. Kelly has more than 20 years of impressive experience in driving cloud transformation in the technology industry, a deep understanding of transformational change, and a proven ability to scale organizations effectively. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Stop losing the AI revenue multiplier game. Subscribe to our Newsletter: https://theultimatepartner.com/ebook-subscribe/ Check Out UPX: https://theultimatepartner.com/experience/ In this episode, Jay McBain reveals why focusing solely on consumer AI hype is a massive mistake that causes businesses to miss the real opportunity: the 99% of business data currently sitting in cold storage. We discuss the critical shift toward “Agentic AI” and integrations, where the real money lies for partners—moving from a standard transaction to a $3 to $7 multiplier effect. Jay also issues a stark warning about the “book of failure” waiting for companies that refuse to adopt a platform mindset, explaining why you can’t hire your way out of the talent shortage and must embrace the seven-partner ecosystem to survive the next decade. https://youtu.be/RXRJW027Qz8 https://youtu.be/RXRJW027Qz8 Key Takeaways Partners can unlock a $3 to $7 multiplier on every dollar of Microsoft revenue by focusing on the full customer journey. 99% of the world’s business data is not yet trained into models, representing the massive “Agentic AI” opportunity. The talent shortage is forcing end customers to outsource because they cannot compete with hyperscalers for AI skills. Integration is now the number one buying criteria for modern customers, necessitating a platform approach. We are overestimating the AI change in two years but vastly underestimating the transformation coming in ten years. Your visible pipeline may be less than 10% of your total addressable market because you aren’t seeing the 28 moments before a sale. If you're ready to lead through change, elevate your business, and achieve extraordinary outcomes through the power of partnership—this is your community. At Ultimate Partner® we want leaders like you to join us in the Ultimate Partner Experience – where transformation begins. Key Tags Agentic AI, AI Multiplier, Cold Storage Data, Business Integration, Jay McBain, Platform Economy, Ecosystem Strategy, Managed Services, Co-selling, Hyperscaler Partnerships, Talent Shortage, Magnificent Seven, Digital Transformation, 28 Moments, AI Governance. Transcript: [00:00:00] Jay McBain: And getting from one to two to $3 a multiplier. So if Microsoft wins a hundred thousand dollars, I win $300,000 at 75% margin. And a sticky customer that’s gonna continue to enrich every 30 days forever. [00:00:16] Vince Menzione: I want to double click here. You talked about ag agentic technology and ai. I just wanna go back in on this. [00:00:21] Vince Menzione: So where is the money? Where’s the real money for the partners that are, that are participating? Microsoft? We’ll talk to Microsoft about Frontier Firm in a little while, but is it on advisory? Is it on build? Is it on managed services or ongoing optimization? Of the, of the stack. Where, where is it? [00:00:36] Jay McBain: Yeah. All the above. [00:00:37] Vince Menzione: All of the above. [00:00:38] Jay McBain: So Microsoft is famous for, you know, $8 and 45 cents of multiplier. We’ve written probably three dozen of these reports. Just this year. So whether you’re in a cyber platform, whether you’re in a hyperscaler platform, big SaaS platform, the first thing the CEO does when they get on CNBC or they get, uh, on their keynote in Vegas is say, Hey, you know, you can make $7 and 5 cents. [00:01:01] Jay McBain: You can make $7 and 13 cents, and here’s where it’s. This percentage of it is in consulting advisory. This percentage is in design and architecture, implementation, integration, managed services. This is how much, it’s a small little slice in procurement. If you wanna resell, that’s fine, but here is the opportunity and there’s no customer on the planet that’s gonna outsource seven to one. [00:01:23] Vince Menzione: Right? [00:01:23] Jay McBain: You know, it’s not advisable that anyone hands over the keys. You have to have some insourced talent Absolutely. To keep the thing running. But what would’ve been in the past, maybe one to one, or you know, two to one, is quickly becoming three to one to say that I can’t find, as an end customer, the AI talent to do this. [00:01:43] Jay McBain: I can’t find the cyber talent. I can’t find the infrastructure talent. I, I can’t find the talent. Even if I did, I can’t compete with these magnificent seven. I can’t compete with these big partners in terms of what they can pay. So now my ability, and now a younger buyer, majority buyer, now being a millennial loves a team sport. [00:02:02] Jay McBain: So they don’t mind this outsourcing of talent where they need it, and that’s why there’s seven partners around the table. But in this multiplier effect, the biggest opportunity for partners is not a specific skill or not a specific part of the journey. It’s actually understanding this multiplier and better serving the customer. [00:02:20] Jay McBain: Through before, during, and after the transaction and getting from one to two to $3 a multiplier. So if Microsoft wins a hundred thousand dollars, I win $300,000 at 75% margin. And a sticky customer that’s gonna continue to enrich every 30 days forever. [00:02:38] Vince Menzione: I love that. Uh, we can talk all day about ai. There’s a couple things specifically though, but what is the one missed? [00:02:45] Vince Menzione: Conception that partners have about Agen, AI’s impact on go-to market? [00:02:50] Jay McBain: Well, the misconception I can broadly at this point is that all of the hype cycle in the first, you know, two to three years of build out has been all consumer. [00:02:58] Vince Menzione: Yeah. [00:02:59] Jay McBain: So, Nvidia being the richest company and you know, Elon Musk becoming the richest person and all the changes that are happening and you know, how, how the world’s mostly it’s a consumer story. [00:03:08] Vince Menzione: It is. [00:03:09] Jay McBain: You know, Chachi PT became the fastest growing product in history. And you know, to the point of having 850 million, you know, daily users. Crazy. You know, just in a couple of years we’ve all changed our behavior from going to do a search and getting a bunch of links and then clicking the links to try to find the answer to answer first. [00:03:25] Vince Menzione: Yeah. [00:03:26] Jay McBain: And you start to think now through the business side of it, 99% of world’s business data has yet to be trained or tuned into models. 83% of it sits in cold storage at the edge. So I, I always tell the story. I mean, probably the most likely story in our industry is when you get your flight canceled and now you’ve got this chat bot [00:03:45] Vince Menzione: Yeah. [00:03:45] Jay McBain: You know, that comes and cancels your flight and is very empathetic, you know, feels really bad for you, but it can’t do anything. [00:03:52] Vince Menzione: No. [00:03:53] Jay McBain: So what I would like as a consumer when you do that, is to go download my 53 years of flying and understand what kind of flyer I am. ’cause I could be the, you know, we’re sorry we canceled your flight. [00:04:05] Jay McBain: We’ve already got a Marriott night for you and an Uber waiting at the curb and we’ll have you back here at 5:00 AM for the next available flight. Or you happen to be like me. We’re gonna get you on a flight. You gotta run across the airport. But we got a flight, you know, waiting to go and that’ll get you about six hours away from your home and your kids. [00:04:24] Jay McBain: We already have a hertz rental waiting. Yeah. And you’re gonna drive that six hours, but you’re gonna be home, you know, to take your kids to school tomorrow. Exactly. So that’s the business data. And that goes to finance, that goes to pharmaceutical. I mean, it goes into every industry, but if that chat bot got access to the business data and being able to act on a richer set of data about you personally, and then became AG agentic. [00:04:46] Jay McBain: Again, I don’t want to go to Marriott. I don’t wanna go to Uber. I don’t wanna go to Hertz. There’s a thousand permutations in a canceled flight and I, and I, you know, wanna notify my family and there’s so many things going on that age Agentic work becomes everything, which I love it, by the way, in our partnership term is called integrations. [00:05:03] Vince Menzione: Yeah. [00:05:04] Jay McBain: Our buyers now in integration, first buyer, it’s their number one criteria and every company thinking through their adjacencies. Including technology companies have to be the most integrated of their set of competitors. [00:05:17] Vince Menzione: So we need to get this part right. [00:05:19] Jay McBain: We have to get this part right. [00:05:20] Vince Menzione: What do you think, what do you think the time horizon is for that? [00:05:23] Vince Menzione: When are we gonna, when are we gonna see that chat bot that comes back and says, Jay, I’ve rebooked your flight. I’ve got the Hertz rental car ready for you. I’ve notified Michelle and the kids, and here you go. [00:05:33] Jay McBain: Yeah. Well for me that’s a 10 year horizon. [00:05:36] Vince Menzione: Okay. [00:05:37] Jay McBain: I mean, the biggest problem is no airline right now. [00:05:39] Jay McBain: No company right now wants to open up their cold storage and, you know, forklift it up into. You know, a consumer level, large language model. Yeah. So the security isn’t set yet. The governance, the compliance, the risk, all the different things. Nobody wants to be first, uh, in, in that area. So we’re running little pilots. [00:05:59] Jay McBain: The pilots, you know, aren’t converting into production at the level we want. But that, that, that goes back to the Bill Gates quote. You know, we tended to overestimate what would happen in two years. Two years, but we’re absolutely underestimating what’s gonna happen in 10. [00:06:12] Vince Menzione: Yeah. [00:06:13] Jay McBain: This has been the fastest growing industry for 50. [00:06:15] Jay McBain: It’s going to be for the next 10 guaranteed, but probably for the next 20 to 50 as well. And, and this is that stage of how do you start to make these integrations? If you go to the platform slide, this is the, you know, I, I tried to think through the, what would the book read when, when 53% of companies that we know and love today fail. [00:06:36] Jay McBain: Somebody writes the book, you know, they invented the thing that killed them or they, you know, as mismanagement or whatever, it’s, you know, the book always starts, you blame the CEO for the first chapter. You blame the board fiduciary responsibility in the second chapter, but now you got like eight more chapters to write. [00:06:51] Jay McBain: I think the answer is here. [00:06:53] Vince Menzione: I [00:06:53] Jay McBain: agree. Winning in the AI era is platforms. Big platforms working with other platforms up on the upper right, the integrations. Yep. That’s the number one criteria. It’s the airline working with all the different pieces. It’s the real estate agent working with all the different pieces the bank working with. [00:07:11] Jay McBain: All our lives all become interconnected, and these agents start working side doors and back doors on our behalf. Before we ever know we need them before the flight’s even canceled. [00:07:20] Vince Menzione: Yeah. [00:07:21] Jay McBain: And then the seven partnerships, the services and channel partnerships. If you’re in cybersecurity, 91.6% of it goes through the channel. [00:07:30] Jay McBain: That’s how it’s transacted. You need channel partnerships, but you also need partnerships with the other six partners around the table. You’re not just gonna win without one reseller. You are gonna have to build the other partnerships. So to get to the two or three, that’s the services and channels you have to win In alliances, this is a big part of ultimate partnerships. [00:07:47] Vince Menzione: Yes. [00:07:47] Jay McBain: Is winning with the hyperscalers, winning with the SaaS companies, winning on these marketplaces, winning with the big cyber platforms, distribution platforms. These bigger platforms are starting to take shape and this is what they look like working well. And you could compete tooth and nail in the morning. [00:08:03] Jay McBain: And be best friends by the afternoon. [00:08:04] Vince Menzione: Your frenemies. [00:08:05] Jay McBain: Your frenemies. Yeah. And then finally it all comes to go to market. You got these 28 moments before a sale and somebody is earning and winning those moments. And in the majority of cases, you’re never gonna see these moments. And that’s why your pipeline is less than half of your TAM and maybe less than 10% of your tam. [00:08:23] Jay McBain: ’cause you just don’t have visibility to where your buyers are. But the more partners, the seven partners that you connect to. You’re gonna start to see them and the more technology and more agentic technology that you connect, you don’t want humans filling out deal registration forms. You don’t want humans calling other humans. [00:08:40] Jay McBain: You want all of this being shared. The more of this you do in go to market, the co-selling, the co-marketing, co-innovation, all of this comes together. This is the rest of the book. If the companies today in every industry aren’t driving a platform in their own industry. They’re going to probably fail. [00:08:58] Vince Menzione: Absolutely. You know, we talk about situational awareness in an account. You talk about the seven seats at the table. The customer is talking to all these companies. You may not know about it. You think you’re, you’re dominant in the account, and they’re relying on all these decision makers that I think you said 6.3 is the actual number, right? [00:09:13] Vince Menzione: Yeah. Uh, analysis wise, how many. Organizations are part of that trusted group. You need to go influence all of those. You need to build the co-develop co, co-create with those organizations as well. And you need to be thinking about the whole ecosystem. This ties into this conversation about the decade of the ecosystem. [00:09:30] Vince Menzione: You know, you’ve been talking about it since 2020, maybe a little bit before. I think you might’ve even in this podcast studio. It might have been one of the first times we talked about the decade of the ecosystem. It really feels like this is the moment that all of this comes together. Maybe this slide defines why organizations need to think ecosystem and not vendor channel, if you [00:09:49] Jay McBain: agree. [00:09:50] Jay McBain: Yeah. And there’s a couple of, you know, companies and more than a couple that kind of have this slide posted in the CEO’s office. [00:09:58] Vince Menzione: Yeah. Should be. [00:09:59] Jay McBain: Every [00:09:59] Vince Menzione: CEO should be, and uh, every CEO should see this. The Ultimate Partner Winter Retreat is gonna be here in the Boca Studio. This is the third year that we’re gonna be here in Boca. [00:10:10] Vince Menzione: This is always a favorite of our community members, our executive members, our sponsors and speakers. We’ll all be here in the studio, which is a really intimate. Setting, we can see upwards of 40, 50 people. Uh, we’ll be hosting an incredible dinner at the Boca Resort overlooking the golf course. That’s an incredible property. [00:10:32] Vince Menzione: And, uh, we’d love to have you join us. Thank you for being part of the ultimate Partner community, and I hope to see you this year at one of our events. Thank you.

Global managed services contracts are experiencing reduced momentum as buyers display notable hesitation to commit to long-term agreements during a period defined by organizational pivots toward artificial intelligence. The Information Services Group reported only a 1.2% quarter-over-quarter increase in large managed services contracts in late 2025, totaling $10.9 billion, with full-year growth barely above 1%. While U.S. activity partially offsets contractions in EMEA and APAC, the prevailing environment is one of caution, shaped less by CIOs and more by business and finance leaders redirecting budgets to support internal AI initiatives and flexible operating arrangements.The growth in technology distributor activity in North America highlights increased market fragmentation rather than expanded service levels. Omdia Tech Services data indicates distributor billings grew almost 15% in 2024, reaching $16.6 billion, with over 72% of transactions concentrated among six distributors. Most billings originated with technology advisors, and both value-added resellers and MSPs contributed smaller shares. This shift points to a market emphasizing flexible sourcing—with more intermediaries and shorter deals—but raises questions about MSP control, as authority and accountability can become diluted.Intel's latest financial disclosures reveal persistent supply and execution challenges in delivering AI infrastructure solutions. Despite exceeding earnings expectations, weak revenue forecasts and admission of supply constraints resulted in a 13% decrease in company stock. The vendor attributed its underperformance to capacity shortages and forecasting issues, underscoring the risks MSPs now face in hardware planning for AI deployments. Additionally, the commoditization of key offerings such as Microsoft 365 backup and the automation of technology review processes further compress execution margins, reducing traditional revenue sources for service providers.For MSPs and IT leaders, these developments reinforce the need to reassess risk allocation, authority, and pricing models in client engagements. With execution becoming both cheaper and less differentiated, value must shift toward governance, outcome accountability, and explicit decision ownership. Delays or misjudgments related to hardware supply and service fulfillment present direct threats to project continuity and client satisfaction, emphasizing the importance of operational flexibility, active vendor management, and strategic repositioning of service offerings. Three things to know today 00:00 As Managed Services Stall Globally, Distributor-Led IT Buying Gains Momentum04:58 Intel Beats on Earnings but Misses on Confidence as AI Demand Outpaces Capacity07:27 As Backup and Reviews Are Automated, MSP Differentiation Shifts from Execution to Decision Ownership This is the Business of Tech.     Supported by:  https://scalepad.com/dave/

In this episode of Alternative Litigation Strategies, host Kevin Skrzysowski is joined by Asim Badaruzzaman, CEO of Certum Legal Solutions, to discuss how managed services organizations are emerging as a critical response to the growing operational complexity of mass tort and personal injury litigation. Kevin and Asim explore how Certum Legal Solutions was built inside of a working mass torts practice and produced their first go-to-market solution – an end-to-end operational platform for high-volume group claims and single event litigation that was built by trial lawyers for trial lawyers. 

We get into K8s vs native orchestrators. Do you still need Kubernetes when managed services cover most needs? How do cost, lock-in, and team skills change the choice? Expect a heated debate.  We are always happy to answer any questions, hear suggestions for new episodes, or hear from you, our listeners. DevSecOps Talks podcast LinkedIn page DevSecOps Talks podcast website DevSecOps Talks podcast YouTube channel

The discussion centers on the rapidly evolving landscape of AI adoption within businesses, highlighting a significant gap between individual user experimentation and formal organizational strategies. While employees across various departments are actively using AI tools for productivity gains, many executive leaders remain hesitant to formally adopt or fund these technologies due to concerns about governance and risk. This creates a "skunk works" environment where individual adoption outpaces official oversight, leading to a potential shadow IT problem for organizations. For MSPs, this presents an opportunity to offer AI governance and risk assessment services, helping clients navigate the complexities of safe and effective AI integration.The episode underscores the compressed adoption cycle of AI compared to previous technology waves like cloud and cybersecurity. While those technologies took years to move from early adopters to mainstream paid engagements, AI has accelerated this process into months. However, this rapid adoption has also exposed new pitfalls, particularly concerning the unknown risks of AI, such as intellectual property disclosure or compliance breaches. The conversation emphasizes that the focus for businesses is shifting from the capabilities of AI to the potential consequences of its misuse, making risk assessment a critical concern for IT service providers looking to guide their clients.A significant portion of the discussion addresses the growing concerns around delegated responsibility and the potential for autonomous systems to make decisions without human oversight. As AI-driven automation expands, the liability for errors or unintended consequences will increasingly fall on IT service providers who implement these systems, rather than solely on the software vendors. This is expected to lead to a "contract lag" as existing agreements fail to account for new AI-related liabilities, prompting a need for updated contractual language and risk allocation frameworks. MSPs will need to proactively address these emerging liabilities to build trust and secure new business in the AI-driven IT services market.The episode concludes by examining the dichotomy between highly technical users who approach AI with incremental caution within existing compliance frameworks, and business users who are adopting AI more rapidly, sometimes without fully considering regulatory or security implications. This necessitates tailored governance strategies for different user groups. For MSPs, the immediate opportunity lies in offering risk assessment and advisory services to help organizations understand their AI exposure. Furthermore, the industry faces a crucial challenge in evolving from rigid standardization to adaptable service models that can accommodate the unique risks and opportunities presented by AI, ultimately determining relevance and avoiding obsolescence in the rapidly changing tech landscape.

Can AI really reorder how business works - not just automate tasks, but redefine entire markets? In this episode, Frazer Anderson sits down with two leading thinkers - Conor Twomey and Ray Wang. They discuss: How AI exponentials fundamentally rewrite productivity and what that means for founders, enterprises, and investors competing with legacy incumbents. The evolving state of enterprise AI adoption - from prototypes to production‑scale agent workflows that transform business outcomes and unit economics. Why scaling enterprise AI depends less on model quality and more on your data foundation, internal coordination, and ability to operationalize agents across real workflows. — Conor Twomey is an accomplished executive with over 15 years of experience in addressing complex data challenges for leading global corporations. He is currently an AI Co-Founder at Stealth Startup. Conor is the former Head of AI Strategy at KX, a pioneer in real-time data analytics and decision intelligence. Under his leadership, KX successfully transitioned from a time-series database company to the Enterprise AI platform of choice for large-scale AI implementations. Before this role, Conor managed a 400-person organization encompassing Presales, Professional Services, Support, Managed Services, and Customer Success Management. Renowned for his insights on data and AI, Conor is a sought-after speaker and contributor on frontier technology topics, including Data, Analytics, Machine Learning, AI, and Generative AI. — Ray Wang, a tech luminary, is the Co-Founder & Chairman of Constellation Research, a Bestselling Author, and a Keynote speaker. Renowned for his insights into digital transformation and enterprise technology, Ray's expertise stems from influential roles at Altimeter Research and Forrester Research. His bestselling books, including "Disrupting Digital Business" and "Everybody Wants to Rule the World," delve deep into the impact of digital technologies on business models.

Microsoft has announced significant changes to its Teams platform, set to take effect on January 12, 2026. The platform will automatically enhance messaging security by blocking risky files and scanning shared links for potential phishing threats. This proactive measure aims to protect organizations, particularly smaller ones without dedicated security teams, from increasingly sophisticated cyber threats. IT administrators will have the opportunity to review and adjust these settings prior to implementation, ensuring a smoother transition to the new security measures.In addition to the Teams update, Microsoft has decided to retract its previously announced limit on bulk email recipients for Exchange Online, following customer feedback indicating that such restrictions would create operational challenges. The company will maintain existing limits while seeking less disruptive solutions to enhance email security. Furthermore, Microsoft has acquired the startup Osmos to bolster its Microsoft Fabric platform with autonomous data engineering capabilities, aiming to automate data preparation and reduce the manual workload for IT teams.The episode also highlights the rapid growth of Ninja One, which reported a 70% year-over-year increase in annual recurring revenue, surpassing $500 million. This growth positions Ninja One as a strong competitor in the remote monitoring and management market, particularly as managed service providers (MSPs) seek to consolidate tools to improve operational efficiency. The discussion emphasizes the importance of accountability and risk management as MSPs navigate the complexities of tool consolidation and automation.For MSPs and IT service leaders, these developments underscore the need for clear communication and governance in the face of increasing automation and vendor-driven changes. As Microsoft centralizes control over security and data management, MSPs must adapt by managing client expectations and pricing for the support burden that comes with these automated solutions. The evolving landscape necessitates a proactive approach to risk management, ensuring that MSPs are prepared to address client concerns and operational challenges effectively. Four things to know today 00:00 CompTIA Signals Confidence for 2026 as NinjaOne's Growth Highlights MSP Push to Simplify Operations05:12 Microsoft Tightens Defaults and Expands Automation Across Teams, Exchange, and Fabric09:22 Dell Reverses Course on Laptop Branding, Reintroducing XPS to Reduce Confusion and Reset Its AI PC Strategy11:53 Artificial Analysis Overhauls AI Benchmarks to Focus on Real-World Work, Lowering Scores and Raising Enterprise Expectations This is the Business of Tech.     Supported by:  https://timezest.com/mspradio/https://scalepad.com/dave/

** Always looking for fantastic guests for upcoming shows - feel free to buzz me on 0414659800 to chat or

AI is the most disruptive technology we've seen in our careers, but most industry conversations stay at the surface level of use cases and future predictions. This special bonus episode goes deeper. These four interviews, taken from a behind-the-scenes film I recently made, explore how AI recruiting products actually get built. We're talking to the people who created SmartRecruiters' AI-first platform Winston to uncover the lessons TA professionals need for their own AI transformation. Featuring: Shefali Netke, VP of Design, on how design decisions shape AI adoption in enterprise recruiting Thibaut Allard, Global Data Privacy & AI Lead, on navigating AI compliance where global regulations and rapid innovation collide Dave Novak, Global Director of Managed Services, on what it actually takes to turn AI ambition into operational reality Nicole Hammond, VP, Center of Excellence, on building true AI readiness from early mindset shifts to sustained capability If you want to understand the architecture, the legal landscape, and the human side of making AI work in recruiting, this is the episode.

In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for building trust with clients, effective communication, and the shift towards managed services amid growing cybersecurity concerns. The episode concludes with insights on the importance of networking and building strategic partnerships with clients.   00:00 Introduction and Guest Welcome 00:41 High-End Residential Work 01:55 Challenges in Network Installations 04:47 WiFi Planning and Intuition 09:18 Client Education and Expectations 10:57 Working with Contractors 17:07 Common Wiring Issues 20:35 Ensuring Quality and Client Satisfaction 29:05 The Importance of Redundancy in Wiring 29:27 Challenges with Daisy Chaining and Switches 29:56 The Frustration of Poor Wiring in High-End Homes 31:01 The Impact of Construction Materials on WiFi Performance 32:42 The Shift to Managed Services and Cybersecurity 34:40 The Importance of Cyber Insurance 40:56 Efficiency Loss and Productivity in IT 45:30 The Art of Communicating Value to Clients 50:36 Building Strategic Partnerships 52:42 Conclusion and Final Thoughts

Podcast: Industrial Cybersecurity InsiderEpisode: Why OT Must Lead the Manufacturing Cybersecurity ConversationPub date: 2025-12-17Get Podcast Transcript →powered by Listen411 - fast audio-to-text and summarizationKatie O'Brien shares her unconventional journey from music teacher to industrial cybersecurity expert, bringing over 25 years of IT experience into the OT world. In this conversation with Dino, Katie discusses the critical gaps in OT cybersecurity—from the lack of university programs teaching industrial security to the disconnect between IT and OT teams. They explore why system integrators and OEMs fail to design cybersecurity into new manufacturing projects from the start, compare it to building cars without safety features, and discuss the emergence of managed services in the OT space. Katie explains how Garland Technology helps organizations get visibility into aging infrastructure with unmanaged switches, and both hosts emphasize the urgent need for the OT ecosystem to drive cybersecurity conversations proactively rather than waiting for IT teams who may never have walked the plant floor.Chapters:(00:00:00) - The Hard Truths About OT Security Nobody Wants to Hear(00:01:06) - Katie's Unconventional Journey: From Music Teacher to OT Cybersecurity Expert(00:04:00) - The Current State of OT Cybersecurity and Future Directions(00:06:00) - The Education Gap: Why Universities Aren't Teaching Industrial Cybersecurity(00:08:00) - The Disconnect Between IT/Security Teams and OT Operations(00:10:00) - Designing Cybersecurity Into New Manufacturing Projects From the Start(00:13:00) - IT Teams Who've Never Walked the Plant Floor(00:16:00) - The Emergence of Managed Services in the OT Space(00:18:00) - Garland Technology: Getting Visibility Into Aging Infrastructure(00:19:00) - Software Defined Automation and the Future of Industrial Control(00:22:00) - Why the OT Ecosystem Must Drive the Cybersecurity Conversation(00:24:00) - The Real Cost of Downtime and Cyber Incidents in ManufacturingLinks And Resources:Katie O'Brien on LinkedInWant to Sponsor an episode or be a Guest? Reach out here.Industrial Cybersecurity Insider on LinkedInCybersecurity & Digital Safety on LinkedInBW Design Group CybersecurityDino Busalachi on LinkedInCraig Duckworth on LinkedInThanks so much for joining us this week. Want to subscribe to Industrial Cybersecurity Insider? Have some feedback you'd like to share? Connect with us on Spotify, Apple Podcasts, and YouTube to leave us a review!The podcast and artwork embedded on this page are from Industrial Cybersecurity Insider, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.

Cloud managed services are experiencing rapid growth, with the market projected to expand from approximately $50.62 billion in 2025 to $120 billion by 2035, reflecting a compound annual growth rate of 8.16%. This growth is driven by organizations across various sectors, including finance and healthcare, seeking to enhance their cloud operations and address cybersecurity risks. However, a widening performance gap among managed service providers (MSPs) is evident, as only the most capable firms are capitalizing on this demand. According to Service Leadership data, while the overall profitability of the MSP sector remains strong, not all providers are experiencing equal growth, raising concerns about competitive positioning.Recent surveys indicate that many businesses investing in artificial intelligence (AI) are not seeing financial returns, with only about 2% of Canadian business leaders reporting positive results from their generative AI investments. A study by KPMG highlights that many companies are still in the experimental phase of AI adoption, failing to integrate the technology effectively into their operations. Additionally, a significant skills gap exists among channel partners, with only 26% currently offering advanced network services with integrated AI capabilities. This disconnect between customer expectations and partner capabilities is contributing to the widening gap in performance.Frontline workers express concerns regarding the lack of transparency in AI integration within their workplaces. A survey conducted by Deputy found that while nearly half of workplaces utilize AI, only 25% of workers report regular interaction with it, and many are unaware of its usage. This communication gap can lead to mistrust and confusion among employees, which may hinder successful AI adoption. Despite these concerns, a majority of workers report satisfaction with AI's role in their tasks, indicating potential for positive outcomes if communication improves.For MSPs and IT service leaders, the current landscape presents both challenges and opportunities. The demand for cloud, AI, and managed services is surging, but success will depend on the ability to operationalize these technologies effectively. Providers must focus on enhancing their capabilities, improving communication with clients, and ensuring that they deliver measurable outcomes. As the market differentiates between high performers and those lagging behind, it is crucial for MSPs to adapt and evolve their services to meet the growing expectations of their clients. Three things to know today00:00 Cloud Demand Surges, CEO Priorities Shift, and MSP Performance Splits Into Clear Winners and Laggards05:40 Studies Show AI Investment Outpacing Capability, Leaving Firms Without ROI and Partners Struggling to Deliver10:00 AI Rollout Outpaces Employer Transparency, Creating Worker Confusion and Risk for IT Providers This is the Business of Tech.     Supported by:  https://mailprotector.com/mspradio/

Send us a textMeet Rapid7's Deral Heiland—a self-described “visual historian” who balances high-tech research with hands-on artifacts from Roman coins to Civil War relics

Send us a textAt DattoCon Miami 2025, Joey Pinz sits down with one of the industry's sharpest minds to explore how AI, automation, and evolving customer needs are redefining the Managed Services landscape. From Kaseya's 42-product ecosystem to the accelerating pace of AI adoption, this conversation dives deep into how MSPs can stay ahead in a fast-changing world.

Agentic AI is emerging as a significant force in the managed services sector, with the potential to automate up to 80% of routine tasks. Howard M. Cohen and Karl Palachuk, both seasoned experts in the IT partner ecosystem, discussed the current confusion among Managed Service Providers (MSPs) regarding the application and benefits of agentic AI. They emphasized the need for MSPs to understand the distinction between assistive and autonomous agents, as well as the importance of developing a clear strategy for integrating AI into their service offerings.Cohen highlighted the proliferation of misinformation surrounding AI, particularly at industry conferences, which has contributed to the uncertainty among MSPs. He has created a dedicated platform, Gentic MSP, to curate relevant AI news and insights specifically for MSPs. The conversation also touched on the necessity for MSPs to adapt their roles and workflows in response to AI advancements, with a focus on leveraging AI tools to enhance operational efficiency and client service.The episode also explored the historical context of automation in IT services, drawing parallels between the current AI landscape and the earlier adoption of cloud technologies. Palachuk noted that many IT consultants have not needed to develop deep automation skills due to the rise of cloud solutions, which may hinder their ability to capitalize on AI opportunities. Both experts agreed that MSPs must proactively build internal expertise in AI to remain competitive, rather than waiting for the market to mature.For MSPs and IT service leaders, the key takeaway is the urgency to embrace AI as a tool for enhancing service delivery and operational efficiency. By investing in training and developing partnerships with AI solution providers, MSPs can position themselves as forward-thinking solution providers rather than falling behind in a rapidly evolving landscape. The discussion underscores the importance of adapting to technological advancements to meet client needs effectively.

Send us a textIn this episode of Joey Pinz Discipline Conversations, we sit down with Terry McGill, CRO and Partner at Pegasus Technology Solutions, to explore the intersection of barbecue passion, business leadership, and MSP strategy.Terry shares his journey from Toronto to Dallas, his love for mesquite smoking, and how food and relationships connect to leadership. We dive into Pegasus's approach to managed services, including co-managed IT, cloud strategy, and client partnerships. Terry also discusses the challenges MSPs face—cybersecurity, talent retention, and growth—and how discipline, peer groups, and culture fuel long-term success.✨ Highlights:Pegasus's “culture over growth” philosophy in the competitive MSP landscapeThe role of peer groups (Evolve, EOS, Vistage) in shaping business successHow discipline applies equally to fitness, family, and building a sales engine 

It's YOUR time to #EdUpIn this episode, President Series #417, powered by ⁠⁠⁠Ellucian⁠⁠⁠, & sponsored by the 2026 InsightsEDU Conference in Fort Lauderdale, Florida, February 17-19,YOUR guest is Dr. Kimberly Beatty, Chancellor, Metropolitan Community College-Kansas CityYOUR co-host is Christi Segal, Vice President Managed Services & Executive Business Engagement, EllucianYOUR host is ⁠⁠Dr. Joe Sallustio How does a community college serving 18,000 students across 5 campuses get approval to offer bachelor's degrees in respiratory care to fill critical workforce gaps?What does it take to be 1st runner up in Dancing with the Stars Kansas City style while leading a major community college?How can higher education adapt to AI & changing student expectations without compromising rigor & services?Listen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at The EdUp ExperienceWe make education YOUR business!P.S. Want to get early, ad-free access & exclusive leadership content to help support the show? Then ⁠​subscribe today​⁠ to lock in YOUR $5.99/m lifetime supporters rate! This offer ends December 31, 2025!