Xero Now

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Great business interviews from around the globe. Tune into Xero Now as we chat to an inspiring bunch of people from the Xero community, industry professionals, and other special guests.

Xero


    • Dec 17, 2020 LATEST EPISODE
    • infrequent NEW EPISODES
    • 21m AVG DURATION
    • 16 EPISODES


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    Latest episodes from Xero Now

    Value driven consumers and the empathetic small business

    Play Episode Listen Later Dec 17, 2020 9:32


    For the final week of this series Rachel Powell, Xero's Chief Customer Officer, asks her guests Zhi-Ying Barry from Forrester and Diane Deng from Forrester Consulting about their favourite insights of The Next Chapter for Small Business study and what they might mean for small businesses moving forward. Download the study here.

    Why creating meaningful connections with your customers is critical

    Play Episode Listen Later Dec 10, 2020 8:17


    The ability to create meaningful connections with the community is one of small businesses key competitive advantages and even more so during the current climate. Rachel Powell, Xero's Chief Customer Officer, and her guest Zhi-Ying Barry from Forrester and Diane Deng from Forrester Consulting look at another insight in The Next Chapter for Small Business study that showed how small businesses can leverage these personal connections to create genuine value for their customers. Download the study here.

    How digital technology is crucial to small business success

    Play Episode Listen Later Dec 3, 2020 8:13


    Rachel Powell, Xero's Chief Customer Officer, and her guests Zhi-Ying Barry from Forrester and Diane Deng from Forrester Consulting take a deep dive into one of the insights in The Next Chapter for Small Business study that showed how digital technologies, and in particular cloud or web-based tools, have been critical to many small businesses operating successfully throughout so much disruption. Download the study here.

    How some small businesses survived, and even thrived during COVID-19

    Play Episode Listen Later Nov 26, 2020 12:57


    To uncover the true impact of the pandemic on small businesses Xero commissioned The Next Chapter for Small Business study by Forrester. In this 4 part series Rachael Powell, Xero's Chief Customer Officer, talks with Zhi-Ying Barry and Diane Deng from Forrester to delve into the insights of the study. This week they focus on what steps small businesses are taking to survive, and in some cases thrive during COVID-19. Download the study here.

    Effective communication

    Play Episode Listen Later Sep 24, 2020 25:40


    There are so many different modes of communication to choose from, email, Zoom meetings, online messaging, and if you're lucky enough to meet in person, face-to-face. Join Melanie Morris (Head of Bookkeeping, Xero) as she talks about the principles of effective communication with some experts. Our guests are Catherine “OG” Walker, a member of Xero's founding team (and current Head of Community, Xero), Phil Crothers (Learning Experience, Xero) and Jason Hallam (Customer Experience Functions Manager, Xero). To have your say on the future of Xero Now, click here.

    Future-proof your skill set: Human centred design

    Play Episode Listen Later Sep 10, 2020 27:03


    Have you heard of "human centred design"? More and more businesses are using this approach to create memorable and frictionless customer experiences. Join Steve Kelly as he chats to two fellow Xeros who help guide us through this concept and how small businesses can benefit from it. Our guests are Courtney Martyn (Head of Service Design, Xero) and Duncan Buchanan (Product Manager, Xero). To have your say click on the link below: https://www.surveygizmo.com/s3/5827281/Xero-Now-Feedback

    When your business is struggling

    Play Episode Listen Later Aug 27, 2020 19:06


    Jared from the Xero team speaks with two experts working hard to help businesses through these tough times during COVID-19. Leanne Faulkner who helps many small business owners' with their mental health and Matthew Addison, the Executive Director of the Institute of Certified Bookkeepers in Australia who gives some great insights and practical questions for employers and advisors on how to navigate the challenges in the current climate. To have your say on the future of Xero Now, click here.

    Tribe on where to spend your marketing money

    Play Episode Listen Later Aug 12, 2020 32:10


    If you had $100 to spend on marketing, where should you invest it? What products and platforms will give you the most bang for your buck? In this episode we speak to Anthony Svirskis, CEO of social media marketing company Tribe. He joins Joel Hanna from the Xero team to explore the best use of a marketing budget to make the most impact. To have your say on the future of Xero Now, click here.

    The impact of COVID-19 on women in work

    Play Episode Listen Later Jul 30, 2020 31:36


    WOX, or Women of Xero, is an internal group where Xero employees discuss the issues facing women in the workplace. For this episode WOX very kindly allowed the Xero Now crew to record their most recent forum on the disproportionate impact of COVID-19 on women in the workplace. Kate Roberts, co-founder of WOX, leads a discussion with special guests Patrice O'Brien, Chief Community Officer from Beyond Blue; Karen Kennedy, founder of Book It; and Amanda Newton, Xero's GM of Partner Experience. They share honest and powerful stories about the challenges they've faced, and the pressure to “do it all”. To have your say on the future of Xero Now, click here.

    Dealing with difficult customers and clients

    Play Episode Listen Later Jul 16, 2020 25:25


    Mel Morris from the Xero team in New Zealand leads a panel discussion with three Xero customer experts. They share their stories and strategies for handling difficult customers in an effective way. Do you know how to deal with a difficult customer? Is the customer always right? To have your say on the future of Xero Now, click here.

    Head of Change Eve McKenzie on dealing with the challenges of change

    Play Episode Listen Later Jul 1, 2020 22:52


    Stephen Kelly from the Xero team in Melbourne connects with Eve McKenzie, Xero's Head of Change Capability, to discuss building agility, resilience, and competitive advantage using change management techniques. They talk about how you can empower yourself and your people by building coping strategies, and how self awareness makes the chaos of change feel more manageable. To have your say on the future of Xero Now, click here.

    Dr Suzanne Anderson on thriving through crisis

    Play Episode Listen Later Jun 18, 2020 22:16


    Jenny Choo from the Xero team in Singapore talks to Dr Suzanne Anderson, Psychotherapist and Director of Restorative Community Counselling about the importance of community, boundaries, systems, virtual hugs and more. This episode continues our conversation about resilience and wellness. To have your say on the future of Xero Now, click here.

    Dr. Grant Blashki on building resilience in a virtual world

    Play Episode Listen Later Jun 4, 2020 17:53


    Joe Salvati from the Xero team in Melbourne connects with Dr. Grant Blashki (Beyond Blue and the Nossal Institue at Melbourne University) to discuss good habits, routines and practices that build resilience and wellness in a virtual working environment. To have your say on the future of Xero Now, click here.

    Xero's Chief Customer Officer Rachael Powell on the importance of engagement, belonging, play and trust

    Play Episode Listen Later May 26, 2020 29:18


    Hayley Curcio from the Xero team in Melbourne is joined by Rachael Powell to discuss all things wellbeing. Rachael is Xero's Chief Customer Officer and holds a Masters Degree in positive psychology. She's successfully implemented her E.B.I.T.D.A. Framework for Wellbeing in Business at Xero and is super passionate about positive workplaces. To have your say on the future of Xero Now, click here.

    Studio 281 and GoodOrdering on contingency planning and the value of building community

    Play Episode Listen Later May 21, 2020 23:38


    Becca Smith from the Xero team in the UK chats with Georgia from Studio 281 and Jackie from GoodOrdering. Both Studio 281 and GoodOrdering took the COVID-19 situation as an opportunity to embrace their communities and focus on creating new revenue streams. To have your say on the future of Xero Now, click here.

    The Swet Gym and Paintvine on pivoting their way through COVID-19

    Play Episode Listen Later May 18, 2020 21:52


    Mel Morris from the Xero team in New Zealand chats with Natasha from the Swet Gym and Alex from Paintvine. Natasha and Alex share how they shifted their focus rapidly to respond to the COVID-19 global pandemic and the resulting social distancing rules. To have your say on the future of Xero Now, click here.

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