Podcasts about empathetic

As the property management industry continues to evolve, it's important to stay up to date on the latest innovations in technology. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David Normand from Vendoroo to talk about AI's role in the future of property management. You'll Learn [01:29] The AI Revolution [08:47] The Importance of Empathy and Human Touch [22:21] Decreasing the Cost of Maintenance Coordination [32:29] New Features Coming to Vendoroo Quotables “As any property manager believes, we know how to do it the best.” “If you're not reading articles and studying up on this, I think that's going to catch you by surprise pretty quickly.” “Empathy is the magic lubrication that makes everything better.” “Empathetic reflection and empathy is a magical ingredient.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] David: If you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:00:14] David: Come use it. Yeah. Right. Buyer beware. [00:00:18] Jason: All right. Welcome property management entrepreneurs to the DoorGrow Show or the Property Management Growth podcast. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive group coaching mastermind for residential property management entrepreneurs. We've been doing this for over a decade and a half. [00:00:39] Jason: I've brought innovative strategies and optimizations to the property management industry. I have spoken to thousands of property management companies. I've coached over 600 businesses. I've rebranded over 300 companies like Bar Rescue for property managers, cleaning up their businesses, and we would love to help coach you and support you and your growth. [00:01:01] Jason: We have innovative strategies for building out growth engines, for building out your operational challenges, for helping you figure out how to get to the next level in your business and one of the cool tools that I'm excited to showcase today with my guest here, David Norman, is Vendoroo. We've had you on the show before. [00:01:19] Jason: Welcome back David.  [00:01:20] David: Yeah. Thank you for having me. It felt like years ago, it was only about, I think eight months ago since we did this, so much has changed over the time, so it's great to be back. Yeah, it's great to be back.  [00:01:29] Jason: Good to have you. I know you're in the middle of this AI revolution, which AI is just innovating and changing so rapidly. It probably does feel like years ago, so, yeah. Yeah. Yeah. It's been crazy. You guys have made a lot of changes too, so, you even changed your brand name from the last time we had you on the show. Yeah. Which was I think Tulu. Yeah. Right. And so, yeah. So why don't you get us caught up on what's going on 'cause, you know, there's been a lot.  [00:01:55] David: Yeah. Yeah. Thank you first of all for having me here today, Jason, and from the entire Vendoroo group of us, which, you know, the team has grown 10 x over the past eight months, which has been awesome. And I just also wanted to start in thanking everybody from what we call our client partners who have jumped in into this great unknown that is AI and is going to be like, how is this going to work in our industry? And so that's really what we've been focusing on the past eight months. You know, it's been a unbelievable journey of both failures, successes learnings and insights. And ultimately we're getting excited here at the NARPM broker owner which is in Denver to unveil Vendoroo. Like this is the coming out party. And so we're super excited if you're going to be there. We have a massive booth that we have set up that we have the ai alliance with other people that are working in the AI space, and I really hope that you guys come over and check it out. I promise this. [00:02:53] David: You'll never see a booth or a display like we have set up. At the NARPM broker owner. So.  [00:02:58] Jason: Now I want to go attend it. Yeah. Just so I can see your booth.  [00:03:01] David: So, let me put it this way. You may see the robot from the Jetsons walking around the booth walking around the NARPM broker owner, so, okay. [00:03:07] David: Yeah. Rosie? Yeah. You may see something like that. So she'll be vacuuming with her apron? Yeah. She'll be doing a little social engagement. It'll be cool. So, okay. Okay.  [00:03:17] Jason: Yeah. Very cool. Yeah, so catch us up on what, like, let's get into the kind of the background and the overview for people that have never heard about Vendoroo and what you guys do and how you got into this. [00:03:29] Jason: Yeah. Give people kind of the backstory. Yeah.  [00:03:31] David: Yeah. Thank you for that. So really the backstory is that, you know, we know of this AI economy that's coming, right? And there was a few of us, you know, I've been in this industry for 18 years. You know, I've managed you know, portfolios of 40,000 doors. [00:03:47] David: I've managed them for governments. You know, I started off with our own property management. Much like you guys. We started off with 80 doors. We grew to 550 doors in four years. So it was exciting to know that technology that was coming that promised duplication because, you know, as any property manager believes, we know how to do it the best, right. [00:04:05] David: And so what we decided to do is to come together and say, Hey, if AI's coming, there's two things that we need to figure out. Number one is how is this going to help us show value in this new industry to this new generation of property owners that is here, that is coming, that has been raised in the technology world too, right? [00:04:25] David: And two, can it actually duplicate our efforts? Can it actually be an employee for us? Right? And I don't care what people are promising about ai, you don't know until you get into what we call like, you know, get into the weeds, you got to get into the trenches. And so that's what we did, right? We went out and we were the guys that grabbed the torch and we said, we are going to take all the risk. [00:04:46] David: We are going to jump into the mix. We're going to ask people to jump onto the bandwagon with us and we're going to figure this out. And oh my gosh, what an unbelievable eight months it has been in learning and insights. And I can't wait to get into all the things that we've learned about the property management industry. [00:05:01] David: But that's really what we've been focusing on here the past eight months, right? So we started off with well hey, can the AI assist the va? Can it turn them into a super va? Is that what it's going to be? And, you know, some people were like, yay. And some people were like nay, you know? And so, and you know, because that human failure still was there, right? [00:05:21] David: And you know, what happens if they left? There was that inconsistency. And then it was like, all right, well what can the AI own? Right? What can it do? What can it perfect? And you know, can AI actually be the last employee that I ever hire? Right. That's really, that's a really cool thing to do. [00:05:39] David: But the property managing community had some really specific demands that they said that if this is going to be the last employee that I've had, it has to do this. And that's what I'm excited about our new technology 'cause it's doing those things. You know? [00:05:52] Jason: Yeah. And now you guys have made some big moves. I know, like I've, I have clients that we've sent over to you and they've shared some incredible stories. Like one client, I think he had 154 units or something like under management, and he said in the first day you're of turning on Vendoroo, like it closed out like 80 something work orders. [00:06:12] Jason: Yeah, like, it was crazy. Another client, they had a little more doors. They said it was like 50 something work orders were closed out in the first day of turning it on. And so, I mean, you're creating some dramatic stuff. Like this is a very different thing than what people are used to in maintenance. [00:06:27] David: Yeah. Yeah. And really what the exciting part about this, Jason, is that maintenance is actually really easy. And I know people laugh when I say that it's managing communications that is extremely difficult. Okay. Okay. Right, because you have, you know what AI told us about our industry over the last eight months is when we dove in with it and it took a step back and it said, whoa, you guys don't have a data problem here. [00:06:51] David: You guys have a emotion problem here. There's very specific categories of emotion that are in this space, right? Like, how do you build a technology that senses something? And I know this relates with property managers, 'cause I know this for myself. A property manager can walk into their office, sit down at their desk, and their spidey senses go off and they know something's wrong. [00:07:15] David: There's no screen that's telling them anything. There's no spreadsheet. They know something's off. Right. And so the AI is like, well, the statuses really don't matter that much to me based upon the feedback that I'm seeing from the property managers. Because the status and the communication all seem to be in order, but there's a disruption somewhere. [00:07:35] David: So I need to know about people's emotions. I need to understand about is the resident happy? Does the owner feel supported? Is the vendor being directed? And does the property manager believe that I can own the outcome for this? And it was really cool to start seeing its learning and understanding and picking up on these cues where, you know, people say that this is a data-driven industry. [00:07:55] David: It's really in an emotion driven industry.  [00:07:57] Jason: Oh yeah. It's a relationship and emotion industry for sure. Yeah. Yeah, big time.  [00:08:01] David: And it's really cool to see, and it's really started happening over this past last 60 days, the amount of residents, I was actually just looking at one before I jumped on here, that are like thanking the system, right? [00:08:15] David: Imagine that, like think of all of us that actually worked with the chat bot at like Verizon. I've never thanked that chatbot at Verizon for being their customer service. Right.  [00:08:25] Jason: And how do I get a representative? Representative. Representative!  [00:08:28] David: Yeah. Yeah, for sure. Versus you seeing people, you know, seeing individuals saying to the, you know, saying to the Vendoroo maintenance coordinator, Hey, I really appreciate feeling supported and how fast you acted because you know, there's empathy that's inside of its law and learning. So I don't want to get too much into the details on there. But yeah, these are some of the exciting things that we're working on.  [00:08:47] Jason: I mean, empathy is the magic lubrication that makes everything better. [00:08:52] David: Yeah,  [00:08:52] Jason: I mean they, they've done studies. Teams, even in working in warehouses, are more productive if the team has a higher level of empathy. Yeah. And doctors perform better. Yeah. If there's a higher level of empathy, there's less malpractice suits, like empathetic reflection and empathy is a magical ingredient. [00:09:10] Jason: I coach clients to add that in during sales. Yeah. 'cause their close rate goes up dramatically. Yeah. Right. So yeah. So leveraging and like getting the AI to actually be empathetic in its communication. Yeah. When that's probably not a natural skill for a lot of maintenance coordinators to be empathetic. [00:09:26] David: It's not, it's not a natural skill for a lot of people in the maintenance industry. Right? Yes. Especially when you talk about burnout. People begin developing views of the rental community, right? Like, oh my gosh, they're calling again, and that empathy meter goes lower and lower and lower. [00:09:41] David: Yeah. As people have been in the industry longer. But isn't it great that you have an employee now that knows that, yeah, it's my duty, rain or shine, 24 hours a day, seven days a week, 365 a year to always operate at the highest level of empathy? I never have a bad day. I never take a day off. [00:09:57] David: I'm never upset. I'm never short with somebody on the phone, never tired, never like, oh my gosh, Susan is calling me again. I'm going to let the phone just ring because I'm annoyed of talking to her. And it just is constantly hitting that same level of standard. And this is what's exciting to me, is that there are people that that have played around with this and have been a part of what I call the pain phase, right? [00:10:20] David: The pain phase is that understanding the way that agentic AI works, right? It's input in output. Input, output, right? The more that you're putting into it, the better the results are that you're going to get out of it, okay? Right. It's just like training an employee. So over the last eight months, what we've seen is that the community has trained this to be the level of a person that has now been working in the industry for five years. [00:10:46] David: In eight months. It's got five years of learning in eight months. Okay. Wow. In the next six to 12 months, we're probably looking at somebody that has 10 to 15 years understanding in the next six to 12 months and understand the level of type of tasks that it can do, especially getting into estimates and getting some other work. [00:11:04] David: And again, just you know, having empathy in my own life towards the people that jumped in that are like, what is this all about? Like, how does AI fail? Like, you know, there's still people that are involved and it was like this big like momentous train of like, you know, all these people were jumping on and giving ideas and people are in the loop and now it's weeding everything out and the AI stepping in and saying. [00:11:27] David: Hey, I appreciate all the input that you've given me. Thank you for all your effort. I'm now ready to step up to the plate and to own the outcome. Right. And that's what we're seeing at the NARPM show that's coming out. There's five AI tools. There's a master agent, five AI tools. And you know, I'll give you a couple of pieces here that, you know, we had feedback from our property managers like number one across the board. [00:11:50] David: A property manager said, if I'm hiring AI as my last employee, that has to work in my system. Yeah. Okay. Right. Like I don't want another, I don't want another technology. Yeah.  [00:11:59] Jason: I don't want a new system I got to get every vendor to use or a new system I got to get my team to use or figure out. We don't need another tool to make our lives more difficult. [00:12:08] Jason: No. They've got to use our stuff.  [00:12:09] David: They got to use, we have our existing stack. Yeah. So now the AI is fully integrated into all the most common PMS systems. You know, you have a cool chrome extension that you can download and there's a little yellow kangaroo right right there. And it's actually reading the work order that you're working on, and you can literally just ask it a question now and just being like, Hey, did anybody express frustration or concern on this work order? [00:12:32] David: Right? Because that's the emotion behind the status that you need to know. And it's like, yeah, two days ago Sally said that, you know, she was actually really frustrated about the multiple reschedules by this vendor. And it's like, great, that's a person I should be reaching out to and that's what I should be knowing that a status is never going to tell you. [00:12:47] David: Right? Yeah. It's in your slack, right? So if I have, if I'm on my phone, I'm talking to my employee and I'm laying in bed and I have a panic attack as a property manager, and I'm like, oh my gosh, did we take care of John's refrigerator and the office is closed? I can't get ahold of my employee. Yeah, you can. [00:13:03] David: Your employee works 24 7 now. Hey, can you give me an update on the refrigerator replacement at John's place? Yeah, it was scheduled this day. I contacted John. Everything's good to go. You know, go to sleep. You know, like, like that's the power. Full audit. Full syncing. So it's in your platform. That's really cool. [00:13:21] David: The other thing, it's got to be branded, right? This is a thing that we really learned about, like how important branding is to the community of property managers, right? Yeah. So the communications that go out have to be from your area code that's done. The emails that go out have to have like, you know, your company name and your logo on it. [00:13:39] David: The AI is doing that as well too. So that's being sent out, which is really cool. So people are feeling like, you know, that loyalty to brand is super important. And also do you know now that the AI can ask the residents to give a Google Review and we can link to the Google reviews and give you instant Google reviews to your page through the ai, which is cool, like how it's, it will know that if the success of a Google review is high on the way that the work order was done, that it's probably best to ask this person and it will send them a little thing. [00:14:11] David: Hey, can we get a feedback from you? And we link up to your Google review. And it posts that Google review to generate those 'cause we know those are super, super valuable to property managers. So that's actually going out today. That's kind of a little teaser there. That's the emails out now. [00:14:23] Jason: Nice. We'll have to get you to also connect it to our gather kudos links for clients 'cause then people can pick which review sites. So it diversifies the review profile.  [00:14:32] David: Love it. Love that. I'm going to hook you up with our guy Dotan. He's running that. He's one of our head of product. He's, actually out of Israel. [00:14:39] David: He's a amazing guy. I'd love to get you connected with him. Yeah. Cool. Let's do it. Cool. And then the biggest one too is like, I need a single point of contact. Right. And we knew that before there was a lot of people were still involved. There was a lot of oversight that was going on there, having that confusion and single point of contact. [00:14:56] David: Now it's in your phone, it's in your Slack, it's in your phone extension. It doesn't matter what's going on. You have one point of contact. It's your employee. You ask the question, get the answer, Jason, you can even ask for a change. You can even say, Hey, I want to change a vendor on a job and you'll see that the vendor gets changed for you in the system. [00:15:17] David: You can even say to your ai, and this is the big one: hey how do you triage this work order? And I want you to do this, or I want you to do that. And you just do it right through Slack or right through your PM chat and it makes the change for you. And now you have custom triage and all property managers have the ability to train their own AI for their company. [00:15:36] David: Think how cool that is. A person with 75 doors now, and the product that's being released has their own AI agent customized for their company, right? Yeah. Like, that's what happened over the last eight months, so you can see my excitement. There's been a lot of hard work in this. [00:15:54] David: Yeah, that's amazing. But this has been all the effort and a huge thank you out to everybody who's tried us, you know, even said that this wasn't for them at that point in time because those learnings went into what's going to make this product the best product in the property management space and is going to help people leverage sales and leverage efficiencies and blow their owners' minds away in ways that, that we have never thought about. [00:16:15] David: Oh yeah.  [00:16:16] Jason: Yeah. So I know like initially when you rolled this out, a lot of people were nervous about AI and you guys had kind of a human layer in between the AI and any communication Yeah, initially. Yeah. And so there was like, they had like a reps and a lot of people associated, oh, I've got this rep. [00:16:33] Jason: Yeah. You know, Steven or whatever is my rep or Pedro and I've got Pedro and like, oh no, what if Pedro leaves? And they were associating with that while the AI is really doing the crux of the work. Right. And so you guys have shifted away from even that now the AI is directly communicating with people. [00:16:52] Jason: Correct? Yeah.  [00:16:53] David: Yeah. So let's talk about that. So, definitely, so in the beginning there was like, we all had like lack of trust. We believed what it was going to do, but it was like we had a ton of people still trying, like, you know, using qualified VAs, training them. Like, you know, like, you know, if it fails, like, you know, you have to have a person stepped in and so let's talk about that. [00:17:12] David: So, you know, it was definitely that human layer. And let's talk about where we're at today. It is very clear to us, and the one thing that separates us from everybody is we still believe that humans are super important in this process. Okay? Yeah. And where humans are very important in this process are going to be when the AI says, Hey, I need you to make a phone call to this person for me, right? [00:17:35] David: Hey, I've reached out to this vendor three times and they haven't responded yet. I need you to give a phone call to see what's going on. Right? Hey, I need you to recruit a vendor for me. I need you to reach out and do a recruitment for the vendor. For me. Hey, this owner is asking questions about this estimate. [00:17:51] David: I need you to give a call for me. So the AI is basically able, on a standard work order, the AI can handle 95% of the workflow, no problem. Work order comes in, gets assigned to the resident. It gets out to the vendor. It's under the NTE not to exceed. It's great. The work gets done, the resident uploads its photos, the AI says to the resident, are you happy? [00:18:14] David: Everyone's good. It closes the work order out. Cool. Right. And then if a human...  [00:18:19] Jason: and how is it communicating with the tenant and with the vendor typically? [00:18:24] David: Yep. So, it's very clear that and this isn't a surprise to anybody. Everybody loves text messages, right? Yeah. I mean, that's just, it's just what it is. [00:18:32] David: You literally, like, people will get a phone call and they won't pick up and the text will come back and like text back. Yeah, text me. What do you need? Yeah. Text me here. But, so here's the things that people don't see behind the scenes that we'll talk about. So the complexity that went into. [00:18:51] David: Mapping out how to allow vendors... so a vendor could have like 20 jobs, right? And we don't want to send him like a code that he has to text for every work order so that it links to the right work order. Like what guy wants to do that? Okay. Like that's not how he works. So we figured out how to allow a vendor through AI just to use his regular phone and text anything about this thing. And it's understanding it and it's mapping it, it's routing it to all those work orders because we knew that in order for this to be the last employee somebody would have to handle, it also means that the vendor has to be happy and the same for the resident. [00:19:30] David: They can just text that they have multiple work orders. It understands what work order it's going to. If it's not quite sure, I would ask them, Hey, is this question about this work order? And they say, yeah. And so there's not like, again, codes and links and things that they have to do. It has to be seamless if they're working with a person. [00:19:46] David: So yeah, text message is massive. Email is second, and then phone is third for sure.  [00:19:51] Jason: Got it. So is your AI system calling people yet or you or telling the property manager to make the phone call?  [00:19:58] David: Yeah. People are okay with. If they're calling in like our new front desk agent, which if a person calls in and they want to get information about a listing or if they want to get information about a work order or something like that, or, you know, they're okay with getting that type of information. [00:20:13] David: Yeah. But they are, it is very clear that they are not okay with AI calling them when they're asking for an update on a work order like that. Like that line in the sand very clear. Yeah. And so we have people on on the team. That are constantly monitoring into ai, giving feedback, hitting improvement. [00:20:31] David: I want everybody to know there is not a work order that is taking place that is not touched by a human at least twice.  [00:20:38] Jason: Okay.  [00:20:39] David: Okay. Right.  [00:20:40] Jason: So there's a little, there's some oversight there. There there's, you're watching this, there are humans involved  [00:20:45] David: And then the ai will when it hits certain fail points, right? [00:20:51] David: It then escalates those things up to what we call the human in the loop, right? So there's an AI assistant, we there's people now that we're training a whole new generation of people that are no longer going to be maintenance coordinators. They're AI assistants now, right? And so when the AI says, Hey, this work order is not going down the path that I think it should go to be successful. [00:21:12] David: I'm escalating this up to a human, and so now as a property manager, not only am I getting this AI agent workflow that's standardizing the empathy and the workflows and all the stuff that we talked about in the communications, I also now get a fractional employee that when the AI says, Hey, I need help, I already have an employee that it can reach out to that can make that phone call or call the vendor. [00:21:36] David: But it's also monitoring the AI for me on top of it. So yes, there is, and that's one of the big thing that separates us apart is that the platform comes with what we call a human in the loop, an expert in the loop and so we're training the first generation of AI assistants in the property management industry. [00:21:55] David: Yep.  [00:21:56] Jason: Got it. So the AI maintenance coordinator. Has human assistance. Yep. Underneath it.  [00:22:02] David: And before it was the other way around where Yeah. The AI was assisting the human right. And now the humans are assisting the ai. That's what's happened in the last...  [00:22:11] Jason: that may be the future of all of our roles. [00:22:12] Jason: So,  [00:22:13] David: If you're not reading articles and studying up on this I think that's going to catch you by surprise pretty quickly. Yeah. Learn how to write prompts. I'll tell everybody right now. Yes.  [00:22:21] Jason: Yeah. Interesting. So, now what about this, you know, there's the uncanny, you know, sort of stage where people get a little bit nervous about AI and what do they call it? The uncanny valley or something like this, or right where it gets, it's so close to human that it becomes creepy. And there's some people that have fear about this, that are concerned. You're going to have a lot of late, you know, adopters that are like resistant. "I'll never do ai." [00:22:49] Jason: What would you say to somebody when you get on a sales call and they're like, well, I'm really nervous about this AI stuff, you know, and they just, they don't get it.  [00:22:57] David: Yeah.  [00:22:58] Jason: I'm sure there's people listening right now. They're like, oh man, AI is going to kill us all and it's going to take over the world and it's going to take our jobs. [00:23:05] Jason: And they think it's evil.  [00:23:06] David: Yeah. Yeah. I, and you know, I really want to hear that fear and I want to like, again, have empathy towards that. 'cause I do understand that fear of change causes people to get... Change in general. Yes. Right. It's like, whoa, I like everything the way it's going to be. Right. And we are historically in one of those phases of like, you know, the industrial revolution, the renaissance, like the automobile from horse. [00:23:34] David: Like, this is what is taking place. This is, this will be written down in history. It's massive change. It's a massive change. Massive. So what I would say to them, and not to, not from a way of fear. But to inspire them is there are a lot of hungry entrepreneurs out there that are embracing this head on. [00:23:57] David: Yeah. That are pushing the boundaries and the limits to be able to bring insights and customer service to their clients at a much higher level. And if you want to compete in this new AI economy. I would definitely encourage you to understand and get in and start investing in yourself now. But understand that investing in AI means having some pain threshold. [00:24:21] David: Like you got to get in, like you, you need to be able to give the feedback. You need to understand that if it falls short, do you have to be able to give it the time and the energy and the reward and the payoff of what I'm seeing for property managers who've embraced that when they're sitting there and they're going, I don't touch maintenance at all anymore. Yeah, it's wild. Right? And those are the people that in the beginning of this relationship, and there's a few that come to my head, are the ones that were sending me emails constantly saying, David, this is failing me. I believe in this, but this is failing me. And as my technology partner, I know that you're going to help us get this better. [00:24:58] David: And there is, you know, I have this word down that struggle equals great con conversation, right? Like, and so they had a struggle and that opened up a great conversation and because of that, their technology and the technology is getting better. So yeah, I think that from a personal point of view in this industry, one thing that I want to solve with AI is I think that we can all say that over the past 15 years, we've probably yelled at a lot of vendors or yelled at a lot of VAs or yelled at a lot of people. Let's start yelling at the ai. And then hopefully that the AI will actually eliminate the need for us to ever have to yell at anybody again because it knows us. [00:25:36] David: Yeah. It never fails us.  [00:25:38] Jason: You know? It really is amazing. I mean, your company is creating freedom for the business owner from being involved in maintenance. Yeah. Really?  [00:25:46] David: Yeah.  [00:25:47] Jason: And it just, and they get used to that pretty quickly. Like maintenance is just running and they're like, yeah. It frees up so much head space for them to focus on growth. [00:25:56] Jason: It gives them a whole bunch of like just greater capacity. Yeah. So they feel like, yeah, we could handle adding any number of doors now and we know we can still fulfill and do a good job.  [00:26:07] David: Yeah. Fixed cost scaling. Right? That's a term that we came up with is now that you know that I have a price per door that will cover all my maintenance. So if I went in and brought on 75 doors, I know that I don't have to go out and hire another employee. The system just grows with it and I know exactly what my margin is for all those doors. Right. And as we know previous, before fixed cost scaling a property managers is like, I have enough people. [00:26:32] David: I don't have enough people. Someone quit, someone didn't quit. My profit margins are good. My profit margins are bad. Yeah. And now with these AI tools. You know, you have your front desk employee, you have your maintenance coordinator, you have these fixed cost scales, and now somebody calls you up and says, Hey, I want you to take on 25 doors, and you're like, I have the resource resources for maintenance, which is, we know is 80% of the workload already. I don't have to go out and hire another maintenance coordinator 'cause the system just grows with me, which is cool.  [00:27:00] Jason: So one of the things you shared at DoorGrow Live and you're our top sponsor for the upcoming... Can't wait for DoorGrow Live, can't wait to, so we're really excited to have you back so. [00:27:10] Jason: Everybody make sure you're at DoorGrow Live if you want. Our theme this year is innovating the future of property management. And we're bringing, we're going to be showcasing, innovating pricing structures that are different than how property managers have typically historically priced, that allow you to lower your operational costs and close more deals more easily at a higher price point. [00:27:30] Jason: We're, we'll be showcasing a three tier hybrid pricing model that we've innovated here at DoorGrow, and we've got clients using it. It's been a game changer. We're going to be sharing other cool things about the future hiring systems, et cetera. Right. So you guys will also be there showcasing the future. [00:27:46] Jason: One of the things you shared previously that really kind of struck me as you showed, you did some research and you showed the typical cost. Per unit that most companies had just to cover and deal with maintenance. Yeah. And and then what you were able to get it down to.  [00:28:03] David: Yeah.  [00:28:04] Jason: And that alone was just like a bit of a mind blowing. [00:28:07] Jason: Could you just share a little bit of numbers here?  [00:28:09] David: Yeah. So one of the first things that we had to do when we started way back in the day is figure out well. Like, like what's the impact of AI going to be us from like a cost perspective, right? Is it a huge change? And so we went out on a big survey mission and we were surveying property managers and asking them, what's your cost per door for managing maintenance? [00:28:30] David: How much do you spend every door to manage maintenance? Now the first thing is less than 1% of property managers knew what that cost was. Sure.  [00:28:37] Jason: Oh, sure. Right. Because, but then they got to figure out, oh, we got a maintenance coordinator and we've got these people doing phone calls and they cost this, and yeah, it's complicated. [00:28:45] David: It's complicated. So we built a calculator. Okay. And then people could start adding in that information out into the calculator, and the average person was around $13 and 50 cents a door.  [00:28:56] Jason: Okay. Okay.  [00:28:57] David: Wow. Right, right. So that was where the average person was, somewhere in the low twenties. Yeah. [00:29:01] David: And others were actually pretty good. Like, I'd say like, you know, some of the good ones that we saw were maybe around like, you know, 10, $11 a door or something along that line.  [00:29:09] Jason: They probably had a large portfolio would be my guess.  [00:29:12] David: Yeah. And also I think a lot of it's just like, you know, I don't know if they were still accounting for all their software and everything that they had. [00:29:19] David: Maybe they're not factoring everything. Yeah. No, I think if we really dug in, it'd be different. So now we know that, you know, the base package of what people are getting in. The average cost of what people are paying for 24 7 services that's emergencies around the clock is about $7 and 50 cents a door, right? [00:29:37] David: So right off the bat in AI's first swing, it said we cut the cost in half. Yeah. Okay. Right. So 50% reduction. I mean, to me as an owner, a 50% reduction in cost. That's like. You know, alarms and celebration going off, you know? For sure. And then, yeah.  [00:29:55] Jason: And that's, if everything just stayed the same, like it was still the same level of quality, cutting in half would be a solid win right there. [00:30:03] Jason: Yeah.  [00:30:03] David: Yeah. That's just like status quo stuff. And now what, with the release of the new Vendoroo product that, that's actually being announced here today. The email's going out to all of our existing clients of all the new features that are coming out now, we're starting to see that. You know that quality is now increasing to where if you were to go out and hire that person, you may have to be spending, you know, 55,000 or $65,000 a year. [00:30:29] David: Right? So now it's like saying, okay, if we can get as good as what these people are using for their VAs right, and we know what that cost is, and they're saying that's, you know, that's what their factors is. Well, what happens in the next six to 12 months when this is a seasoned person that you would've to pay $85,000 a year to? [00:30:45] David: Right. Yeah. And right, because they have knowledge of. Estimates and knowledge of vendor routing and knowledge of, you know, it can handle...  [00:30:53] Jason: you've invested so much time into them, so much attention. They know your properties and know your portfolio. They know the vendors. Like you've invested so much into this person that now they sort of have you by the balls so that they're like, Hey, I want 80 k or I walk.  [00:31:06] David: Yeah.  [00:31:06] Jason: You're like, you've got to come up with it.  [00:31:08] David: Yeah.  [00:31:09] Jason: Right. You've got to do it.  [00:31:10] David: Yeah.  [00:31:10] Jason: And you know, because that's not easy to create. And a lot of people, in order to have a good maintenance coordinator, they need a veteran of the industry. Veteran of industry. [00:31:19] Jason: They need somebody that's been doing this a long time.  [00:31:21] David: Yeah.  [00:31:22] Jason: And that's really hard to find.  [00:31:24] David: Yes. It's extremely hard to find as we know. One of the things that I think that we're doing for this industry is we're actually preserving knowledge that I don't think is necessary getting passed down. [00:31:33] David: Yeah. You know, there's a lot less people that I think are as handy as they once were in the Americas and so we have a lot of that knowledge. Like, you know, we know that the average age of an electrician is in the sixties, the average age of a plumber's in the sixties. And these guys, you know, they have wealth of knowledge that it can troubleshoot anything that's going on in a house. [00:31:54] David: And so to be able to try to preserve some of that, so maybe if a person does come in, you know, maybe there's some knowledge sharing along the lines. But let's take it even in another step forward Jason that in the future, you know, the AI is going to know the location of the hot water tank in that house. [00:32:10] David: It's going to then add it automatically to the system, like. It's going to know more knowledge than they will because it's going to have maps of every single property that's all currently sitting inside of, you know, that maintenance coordinator's head, right? And so it's going to, it's going to actually know more than them, you know. [00:32:26] Jason: Yeah. That's wild. Yeah, it is. Absolutely. It's the future. Cool. Well, you're rolling out a bunch of new features. You're announcing these today. You've told me a little bit, but why don't you tell the listeners what's changing, what's new, what innovations have come out? What are you guys launching? [00:32:41] David: Yeah. Exciting. Yeah. So, the biggest one I think is, which is the most exciting is, is Resiroo, which is the first one that actually handles all the communications with the resident and does the triage and troubleshooting. First one of what are you talking about? So we have our products. [00:32:57] David: So you have these AI tools, right? These agents. Right.  [00:33:00] Jason: And so, you know, every, so think of them like different sort of people?  [00:33:04] David: Skill sets. Yeah. Different person. Okay. Exactly. And so that's when you come and see our display at the NARPM conference, you'll actually will see these five agents kind of in their work desk and in their environments, kind of cool. [00:33:15] David: Okay. Able to see them right. So the coolest part about that one is we're doing a major product you know, update on that for not only the knowledge base, but we're actually turning that over to the company. We were talking about this a little bit before, and now they own their own AI agent and they can customize it into how they want it to ask questions or the type of questions and the mindsets when it's triaging stuff. [00:33:41] David: Triaging work orders for their portfolio. Like super cool. So fully customizable to your company, right?  [00:33:49] Jason: So now sometimes the more humans get involved, the more they mess stuff up.  [00:33:54] David: Yes. We make sure they don't mess it up. So everyone's going to learn how to write prompts and they'll submit it into us. [00:33:59] David: And we have a great team of AI engineers that when that knowledge base is written or what they're doing. We will ensure that it is put in so that it actually produces the desire outcome, right? Yeah. Yeah. So that's a very exciting one. The second one that I'm that I think is so cool, do you know that only 10% of all estimates get approved by the owner without one or multiple questions? [00:34:23] David: Because owners really struggle with trust when it comes to estimates. Like 10%. Like, that's a really bad number, I felt as the industry that owners only believe us one out of 10 times. Like that's the way I took that. Yeah. Right. And so, Owneroo is what I coined inside, is the estimate of the future. [00:34:41] David: That really was looking in understanding like what was, what questions was the owner asking when they were rejecting a bid that that we could proactively ask the answer for them to help guide them to understanding the value in this estimate that they're looking at in historical context of the property. [00:35:00] David: How many other people have experienced this issue? Like, like there's a whole bunch of factors that should go into an estimate and an estimate should no longer be like, here's a cost from Frank. Right? Like, like that was like, like that was...  [00:35:14] Jason: here's what Frank said it is. Yeah. Like that was like from the 1940s. [00:35:17] Jason: That's good. How do I trust that?  [00:35:18] David: How do I trust that? That was from the forties and we're still...  [00:35:21] Jason: how much went into this decision? Was this just out of the blue, like pulled out of your ass or is this like legit?  [00:35:27] David: Yeah. Yeah. What's the, you know, we live in a data-driven world, so what's the intellect behind this estimate? [00:35:33] David: And so I'm really excited about Owneroo, which is going to be the new standard for the way the estimates are created. We have the front desk agent which is coming out. So, that one is going to handle phone calls that are coming in, be able to talk about available listings, actual general questions about leases route phone calls over to property managers for you. [00:35:54] David: So again. Very human-like interaction, great AI voice. Actually. We feel it's going to be the best in the industry. So a person's calling in, just like they're calling your office able to handle all those front desk things. We, we have the PM chat, which is now the employee which is fully integrated into all of your systems. [00:36:14] David: It's in Slack. That's your employee that you get to talk to. We believe that if you're going to hire somebody, they should be inside of your communication channels. You have the Google Chrome extension that it's on right inside your AppFolio or your buildium or your Rentvine software that you can ask and talk to it. [00:36:31] David: So, yeah, so we have a lot of exciting products that have come out. And then of course the backbone of all of them in the middle is Vendoroo, which handles all the scheduling, all the communications. You know, a resident asks for an update, responds to them, an owner asks for an update, it responds to them. [00:36:48] David: And you know, it handles actually the body of the work order. So you have those five tools, we believe are what the property management industry said. If you are going to give me an employee, this is what the employee has to be. This is what makes up that employee. So we say that these tools, these agents were actually built by the property management industry. [00:37:08] David: And that excites me because if you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:37:25] David: Come use it. Yeah. Right. Buyer beware.  [00:37:29] Jason: Yeah. So you guys connect with Slack. They can communicate through Slack, but it slack's a paid tool. Have you guys considered Telegram? I love Telegram Messenger.  [00:37:37] Jason: Alright. Could you do that? Write it down. Telegram Messenger is like the iMessage tool that works on every device. [00:37:44] Jason: It's free. It's one of the most secure, it's not owned or controlled by Facebook. Like, WhatsApp, like, yeah. But WhatsApp might be a close second, but we use Telegram internally, so I love Telegram.  [00:37:58] David: We'll definitely take that into, into consideration for sure. Yeah, check it  [00:38:02] Jason: out. Because I, what I love is the voice message feature and I can just listen to my team and others at like high speed, but internal communications and it's free for everybody, which is great. [00:38:12] Jason: So, yeah.  [00:38:13] David: Yeah. I think a lot, for a lot of people it was like you know, who was Vendoroo in the beginning and Vendoroo was like the team of like people that were trying to figure out like how is AI going to work in this industry? [00:38:26] David: How is it going to solve the needs of our property management partners? And this is why I say to everybody, if you thought about Vendoroo, if you came in and the experience wasn't great with Vendoroo, if you're one of our existing clients that has been with us and you're and you're still moving forward, and we thank you so much for your dedication to this, the Vendoroo product, everything that we've done, everything that we worked at is being showcased at the NARPM broker owner. The email's going out today. This is who Vendoroo is. We are a team that is a technology partner for the property management industry that is helping building meaningful AI tools, specifically by demand, by our industry to help us show value and to preserve this great industry. [00:39:09] David: For the future in this new AI economy, right? Like we need to step up. We have clients that are adding doors left and right because they're showing their clients that they use an AI maintenance system and their clients are like, this is what I expect from a property management in this community. [00:39:24] David: Right? And again, Owneroo, that estimate, we believe that in the future. Like, like owners are going to say like, I'm not approving an estimate unless it's like the estimate of the future, right? Like, like that's the new standard. So you got to know what the new standards are and you got to get technology that are going to help you compete with those new standards that will be in your community and are will be in your community in the next week, the next two weeks. [00:39:46] David: And definitely some really cool products in the next six months.  [00:39:49] Jason: All right. Well, yeah, I'm really excited to see what you guys have been able to create so far. So yeah, it's pretty awesome. Yeah. All right. Well David, it's been awesome having you on the show. Sounds like you guys are really innovating the future. Everybody come to DoorGrow Live. David, are you going to be at that one? I will be there. All right, so you can come meet David in person. [00:40:08] Jason: We've got some amazing people that are going to be at this. We've got technology people. There's a gentleman there, one of the vendors they created another really cool tool, but he had a hundred million dollars exit, you know, in a previous business, like there's really amazing entrepreneurs and people at this event, so come to DoorGrow Live, get your tickets, and if you do, we have just decided that we're going to give out to anybody that registers. [00:40:34] Jason: You can pick from one of our free bonuses that are well worth the price of the ticket. Or coming or anything in and of itself, including our pricing secrets training that goes over a three tier hybrid pricing model or our sales secrets training, which goes over how we're helping property managers crush it and closing more deals more easily at a higher price point. [00:40:55] Jason: And reputation secrets, which are helping our clients get way more positive reviews by leveraging the psychology and the law of reciprocity and getting the majority of their tenants in order to give them positive feedback online. Maybe some others. So you'll be able to pick from these bonuses one of these that you might like and that's our free, most incredible free gift ever that we'll give to each person that registers for DoorGrow Live. [00:41:19] Jason: So.  [00:41:20] David: Cool. Awesome man. Always great to see you. Looking forward to seeing you at DoorGrow Live and love that you guys are working on pricing because AI is going to make people think different about pricing. It's going to be way more efficient, so you guys are ahead of the curve on that. Great job, Jason. [00:41:33] Jason: Awesome. All right, so how can they check out Vendoroo, David?  [00:41:36] David: Just visit, Vendoroo.ai, go to the website, request a demo with one of our great sales reps, and yeah they'd love to help you out. See all the new products, see how far it's come. And again, we thank everybody from the bottom of our hearts for all their effort, people who've tried us out. [00:41:52] David: Come back and see what you built and yeah. Come check us out at Vendoroo.  [00:41:57] Jason: Got it. Go check out Vendoroo, it's vendor. If you know how to spell that, V-E-N-D-O-R-O-O dot A-I, go check it out. All right? And if you're a property management entrepreneur, you want to add doors, you want to make your business scalable, you want to get out of the day to day, you want to increase the capacity so your company could easily handle another 200 plus doors without having to make any significant systems changes, reach out to us at DoorGrow. We will help you figure it out. So until next time to our mutual growth. Bye everyone. 

Ever faced a frustrated donor? If you've been fundraising for any length of time, chances are you've been on the receiving end of donor displeasure. Donor frustration comes in many forms - from upset letters and negative social media comments to exasperated responses when you reach out. Andrew and Rhen tackle these awkward situations with practical advice for becoming a supportive listener. Their key insight: when donors express frustration, it often stems from genuine care about your organization and a desire to see improvement. As a fundraiser, learning to separate a donor's anger from their feelings about you personally is essential for navigating these challenging interactions successfully.

Join us for a truly enlightening conversation with Dr. Michelle Borba, a renowned educational psychologist and bestselling author, who shares her expert insights on fostering resilience and empathy in children through the power of nature.

Getting Weird, with Ashley Good Episode 079 - How Dare I Try to Be Empathetic and Understanding! Once I figured out how to plug my mic in, I discussed: Dead Internet Theory, reality (literally what even is it), Canada's upcoming election, and ghost jobs. If you haven't watched it before, my video on Dead Internet Theory is very relevant: https://www.youtube.com/watch?v=6w54AvFP_70 *** Song: Existential Dread - Performed by AI, Written by Ashley Good *** YouTube Channel: www.youtube.com/@ashleyegood

Welcome to Episode 142 of the Think UDL podcast: Empathetic Design with Jimena Vergara Sanz. Jimena is an Assistant Professor of Industrial Design at Appalachian State University in Boone, North Carolina. A teaching and learning college of mine introduced me to Jimena's work, so I'd like to thank Derek Eggers in our Center for Teaching and Learning for Student Success for this fantastic connection. In today's episode, we discuss empathetic design, human-centered design, adaptive design versus universal design, and of course, universal design for learning. I learned so much from the exercises Professor Jimena Vergara Sanz has introduced to her students and so have her students and also, so has she as we will discuss. We talk about her interesting journey as a professor in a foreign context, that is being an international professor teaching in the United States, and also how having a physical disability informs her teaching practice. And we end with hope. So much hope! And how we need empathy in the world and how empathetic design makes the world so much better–not just in education, but in politics, the medical and medical insurance field, and just everywhere. I am so excited to bring this conversation to you and if you want to learn more you can find Jimena's contact information along with the articles mentioned in today's episode on the ThinkUDL.org website resources just before the transcript for this episode.

Jade Coats, OD, FAAO, of Rogers, Arkansas, wants patients to feel like she's in their corner, inside and outside of the exam room. She's ready with a list of resources to help patients who need some emotional support as caregivers or patients undergoing treatment. Being empathetic, she says, costs her no additional time but creates mountains of goodwill and can contribute to better outcomes. 

In this powerful follow-up to the series on biblical masculinity, Chris Hilkin continues unpacking what it means to be a man after God's own heart through the PRIME MEN acrostic. After Jerrad Lopes opens with a heartfelt update and thanks the Dad Tired community for their support, Chris teaches through the next key biblical traits of godly manhood: Intentional, Meek, Enduring, Moral, Empathetic, and Noble. With deep theological insight, biblical references, and real-life application, this episode challenges men to take spiritual leadership seriously—at home, in the church, and in the world.Bible Passages Mentioned:John 8 – Jesus and the woman caught in adultery1 Timothy 3:4-5 – Managing one's family wellEphesians 6:4 – Fathers training and instructing childrenGenesis 18:19 – Directing one's household in the way of the LordGenesis 3:6 – Adam's passivity in the Garden1 Samuel 3:11 – Eli's failure to discipline his sonsMark 5 – Jesus healing the bleeding woman2 Timothy 1:7 – Spirit of power, love, and self-controlProverbs 16:32 – Better to be patient than a warriorPhilippians 2 – Christ's humilityProverbs 24:16 – The righteous fall seven times but rise again1 Corinthians 16:13-14 – Be strong, courageous, and do everything in loveLuke 23 – Jesus carrying the cross1 Timothy 4:8 – Godliness has value for all thingsTitus 2:7-8 – Teaching with integrity1 Samuel 15 – Saul's disobedienceMatthew 4 – Jesus' temptationJohn 17 – Jesus interceding for his disciplesNehemiah 4:14 – Fight for your familiesPhilippians 4:8 – Whatever is noble, think about such thingsProverbs 22:1 – A good name is more desirable than richesMicah 6:8 – Do justice, love mercy, walk humblyActs 5 – Ananias and SapphiraJoshua 7 – The sin of AchanJohn 18 – Jesus on trial before PilateIsaiah 53:7 – Like a lamb silent before its shearersLuke 23:34 – Jesus forgives those who crucified HimDiscussion Questions:Which of the PRIME MEN traits (Peacemaking, Repentant, Intentional, Meek, Enduring, Moral, Empathetic, Noble) do you most naturally embody, and which one do you struggle with the most? Why?(Bonus: Print the list and literally highlight where you're strong and where you're bleeding, as suggested in the episode.)Read Ephesians 6:4. What does it look like for you, specifically, to take spiritual responsibility for your kids? In what ways have you been tempted to hand that role off to someone else?How have you misunderstood meekness in the past? What would it look like for you to walk in “power under control” this week?How does your private life reflect your integrity? Are there places in your life where you are “fractioned” or living in two different personas? What does integration look like for you?In a culture that values comfort and ease, what does it mean to endure like Jesus? How can you practically grow in endurance and perseverance when life gets hard?

In an effort to make sure your child understands that they need to be accountable for their behavior, you might be in the habit of telling your child that they must apologize to you or others. In this episode, Dr. Nanika Coor explains why forcing your child to parrot I'm-sorrys may not help them develop true remorse. Have a parenting question? Email us at parenthood@quickanddirtytips.com or leave a voicemail at 646-926-3243.Find Project Parenthood on Facebook and Twitter, or subscribe to the Quick and Dirty Tips newsletter for more tips and advice.Project Parenthood is a part of Quick and Dirty Tips.Links: https://www.quickanddirtytips.com/https://www.quickanddirtytips.com/subscribehttps://www.facebook.com/QDTProjectParenthoodhttps://twitter.com/qdtparenthood

"We need to cultivate a culture of listening in society." But what does it truly mean to listen?In this episode, we delve into the profound impact that sound can have on our lives as we speak with renowned sound recordist Andrew Skeoch. With his expertise in capturing the essence of nature through sound, Andrew shares his journey of deep listening, the importance of empathetic listening, and how it connects us to the natural world and one another.Andrew, the author of Deep Listening, records breathtaking natural habitats from across the globe which have gained worldwide attention, with albums that attract tens of thousands of weekly streams on Spotify. His work has also featured in major films like Rabbit Proof Fence, The Jungle Book (2016), and the upcoming Force of Nature starring Eric Bana.Our conversation delves into the evolution of a heart-centered society that values cooperation over unhealthy competition. Andrew highlights the importance of understanding nature as an ongoing process and discusses how human sensitivity plays a crucial role in shaping our societal values. Support the ShowCasual Support - Buy Me A CoffeeRegular Support - PatreonBuy the book - Futuresteading - Live Like tomorrow mattersPod Partners Rock: Australian Medicinal Herbs  Code for Discount: future5 Andrew's Website: https://listeningearth.com/andrewskeoch/We talked about:How to deeply listen, slow down and be present.Empathetic listening to nature and what we can learn by other species.Cooperation in nature often occurs across diverse species.Listening helps us connect with our inner selves and the environment.Nature's evolution shapes behaviors that benefit living systems.Listening is a powerful tool for social and political change.We need to cultivate a culture of listening in society.Nature teaches us that cooperation is more beneficial than competition.Human sensitivity varies, impacting societal values and interactions.We must learn from nature to create inclusive social structures.Practical applications of nature's principles are necessary for societal change.Understanding our evolutionary past can inform our future interactions.Support the show

In this episode of Lab Rats to Unicorns, we delve into the groundbreaking work of Dr. Anant Madabhushi, a distinguished professor at Emory University and a driving force in the application of artificial intelligence to healthcare. As the founder and executive director of the Emory Empathetic AI for Health Institute and the founder of Picture Health, Dr. Madabhushi is revolutionizing the field of oncology through innovative AI-powered diagnostic platforms. Listen as Dr. Madabhushi shares his personal journey, from his early education in biomedical engineering in India to his pivotal research in digital pathology in the United States. He recounts the experiences, including the loss of his aunt to breast cancer, that fueled his determination to find better ways to diagnose and treat this devastating disease. Discover how the advent of digital pathology, combined with sophisticated machine learning algorithms, has enabled his team to extract unprecedented insights from tissue slides, going beyond traditional diagnostics to predict disease aggressiveness, prognosis, and even response to therapies like immunotherapy. Dr. Madabhushi also discusses the crucial mission of the Emory Empathetic AI for Health Institute: to ensure that the benefits of AI in healthcare reach all populations, particularly those historically marginalized and underserved globally. He highlights the importance of developing technologies that are not only cutting-edge but also accessible and affordable in diverse healthcare settings. Learn about the challenges and triumphs of translating academic research into impactful commercial solutions through his entrepreneurial ventures. This episode offers a fascinating look into the convergence of AI, medicine, and a deep-seated commitment to improving patient care worldwide.

Colleen Bowman, VP of HR at IAC, shares her unconventional path from nutrition to HR leadership, revealing how empathy and high expectations empower teams. Discover her insights on navigating complex healthcare benefits, building trust, and the evolving role of HR in a changing world. Colleen emphasizes the importance of relationships, continuous learning, and employee education […]

Empathy isn't just a nice-to-have skill; it's a cornerstone of meaningful connections. Understanding how others think and feel can transform relationships, both personally and professionally. That's where the four animal personality types come in.  Framing empathy through these relatable archetypes makes it easier to identify and adapt to different communication styles.  In this episode, we'll develop our empathetic ability using four animal personality types and deepen the quality of our relationships, leading to more joy and fulfillment.

Ella and Listener return for Take 2 of our most listened to episode ever!  Join us as we interview them at TASSP for their take and experiences with Spanking & Crying.  Learn about the five types of emotional crying:  loss/separation Grief   Helplessness/powerlessness  Physical pain/discomfort  Empathetic crying  Positive experience/moving situation  Dacryphilia - What does it mean and are you one?  Let's ponder about what are your responsibilities as a spankee when getting spanked for a transgression?  

# 95  A Reflection On Maturity And Summer's Politics: In this episode, Dave, Gregg and Ron offer their wisdom models, especially Dave's analysis on the four capabilities of maturity. Mature thinking must include empathy and not just confrontation. Are we being emotional in our worldview, but increasing the threat in our politics. We can smarter, wiser.  We can be better.  Additional References Maturity in the Study of Wisdom- Dave Derksen With greater maturity comes a greater likelihood that one may offer a wise response in any situation. Knowledge from study and insight from experience provide background understanding which supports a wise response. However, without maturity, knowledge and experience alone may lead to responses that are unwise (self-serving and intrusive i.e. unhelpful to others). Note also that a wise response may be inaction.  To decern whether or not to act in a situation requires maturity. Four Maturity CapabilitiesTo develop maturity means to become more capable of:1.     Objective self-analysis (holding and evolving our beliefs and opinions, rather than being subject to their control*)o   Extending the time between stimulus and response to allow for analysis o   Acknowledging our emotions as part of decision making rather reacting quickly based on emotion.  2.     Understanding and integrating multiple perspectives o   Living with ambiguity o   Acknowledging the world view and motivations of others 3.     Empathetic reasoning (thinking humanely)o   Considering the welfare and experience of others as well as our own.o   Recognizing the needs that lead to decisions e.g. safety (physical, social, emotional etc.) or sense of purpose. 4.     Thinking and acting autonomously and authentically o   Aligning actions with values – congruence between beliefs and behaviouro   Giving appropriate weight to the influence of external factors (consequences of actions) SCARF- Dr. David Rock As away to understand:  either why you're behaving or acting the way that you do, or why others do. We offer you neuroscientist  Dr. David Rock. SCARF model . Rock identifies  social situations  that creates  either  are reward response for us 'threat response. Rock explains  there are five social domains : status, certainty, autonomy, relatedness & fairness that if you have in  life things move along quite nicely however, once these are threatened it causes people to react with fight, flight or freeze reaction.It can help explain our original  questions •Why the world is so polarized.•Why there is a increasing  lack of civility and citizenship responsibly and rise of populism. •Where people are tend to look for things that people are against versus what people are for. •Why there is an  erosion of pluralism and growth in tribalism

Courageous empathy. Yep - it takes courage and strength to break existing leadership paradigms and embrace empathy in our world today. We don't acknowledge that often enough. Embracing empathy as a leader is as much a self-development exercise as it is a leadership style! Today I speak with Sanela Lukanovic about courageous empathy, how the identity of empathy gets in the way of embracing it at the top, how it can be used against you, and how to practice empathy while avoiding burnout by starting with self-compassion. Sanela shares how her knack for coaching difficult people without blocking change can enable you to deal with the person rather than the problem. And why we sometimes swing too far between polar opposite paradigms of cold dictatorship and submissive chaos before we can land on what works right for us. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Be brave enough to be the type of leader that is required in our workplaces and our world.You must set boundaries around empathy. If you don't, you are risking burnout, people-pleasing, and submission in your leadership. You don't want to wall yourself off, but you don't want to be walked all over either.Boundaries allow you to see and allow a back and forth (like over a fence). Barriers impede progress. "It takes a lot of courage to sit across from somebody and be open and willing to hear their perspective." — Sanela Lukanovic Episode References: The Daring Greatly Programme, based on research by Dr. Brené Brown: selfdom.life/daring-greatlyThe Empathy Edge podcast episodes: Daina Middleton: How to Do Layoffs with Humanity, Inclusion, and CompassionM.E. Hart: How to Have Honest Conversations at WorkFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Sanela Lukanovic: Transformational Coach and Daring Way™ FacilitatorSanela Lukanovic is a Transformational Coach and founder of Selfdom. With over two decades of experience, Sanela empowers individuals to lead with authenticity, purpose, and courage. She is a public speaker, thought leader, and expert in coaching women leaders to overcome unique challenges and create value-aligned change.Using somatic and neuroscience tools, Sanela helps clients achieve holistic personal growth. Her impactful talks and group programs focus on building courage, empathy as a shame resilience tool, perfectionism, boundaries, and self-compassion. Her background in management consulting and cross-sector experience in leadership development enrich her coaching approach.Connect with Sanela:Selfdom: selfdom.life LinkedIn: linkedin.com/in/sanela-lukanovic-682927 Instagram: instagram.com/selfdom_life Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

Send us a textEmpathy is Like speed in Football. You can't teach it, but it doesn't matter that you don't have it.Grasshopper Notes are the writings from America's Best Known Hypnotherapist John Morgan. His podcasts contain his most responded to essays and blog posts from the past two decades.  Find the written versions of these podcasts on John's podcasting site: https://www.buzzsprout.com/1628038"The Grasshopper" is the part of you that whispers pearls of wisdom that  seem to pop into your mind from out of the blue. John's essays and blog posts are his interpretations of these "Nips of Nectar." Others have labeled his writings as timeless wisdom.  Most of the John's writings revolve around self improvement and self help. They address topics like: • Mindfulness• Peace of mind• Creativity• How to stay in the present moment• Spirituality• Behavior improvementAnd stories that transform you to a wider sense of awareness that presents more options. And isn't that what we all want, more options?  John uploads these podcasts on a regular basis. So check back often to hear these podcasts heard around the world. Who wants to be the next person to change?  Make sure to order a copy of John's new book: WISDOM OF THE GRASSHOPPER – 21 Days to Creativity. These mini-meditations take you inside where all your creative resources live. And you'll come out not only refreshed but recommitted to creating your future.  It's only $16.95 and available at BLURB.COM at the link below. https://www.blurb.com/b/10239673-wisd...Also, download John's FREE book INTER RUPTION: The Magic Key To Lasting Change. It's available at John's website  https://GrasshopperNotes.com

Guest: Jeff Peterson   Guest Bio: Jeff Peterson knows B2B selling. With more than 15 years of experience as a sales executive and sales manager, primarily with both local and national linen and uniform companies, and the packaging industry. Jeff has a strong track record of delivering industry-leading results in competitive markets. While still having “boots on the ground” in sales management, he has shared his empathetic, value-based sales and marketing approach through numerous publications, consultations, and engagements. A husband and parent of four children, in his increasingly rare free time Jeff enjoys a great restaurant, live music, playing tennis, and getting himself into adventures exploring new cities and towns.   Key Points: Introduction to Sales: A mentor offered him a sales job, even though he wasn't qualified. Minimal training — was told to knock on 30 doors daily and input data into a CRM system. Gained experience through trial and error, learning alongside a team of peers in the millennial uniform world.   Transition to Sales Manager: After his boss was promoted, Jeff was thrust into the sales manager role with little formal training. Took initiative to figure things out, continuously learning over the years. Acknowledged both successes and failures, but focused on learning from mistakes and helping his team grow.   Sales Development: Developed a passion for the craft of sales, learning from thought leaders in the field. Focused on constantly improving and passing on that knowledge to others.   Sales Leadership Approach: Emphasizes systematic and adaptable training and onboarding processes. Customizes training based on the individual's level of expertise, offering an 8-week process with supervised practice. Believes in guiding the team and letting them find their own methods, but with close oversight in the beginning.   Prospecting and Growth: Faces challenges in an industry that could be complacent with existing customers, but emphasizes the importance of new revenue. Encouraged a culture of prospecting, focusing on old-school methods (cold calls, email outreach) to grow the business.   Managing Sales Team Culture: Has worked to shift from a "hunter-farmer" model to one focused on generating new revenue. Values create a mindset focused on new business, which he believes is essential for organizational success.   Challenges with CRM Usage: Sees CRM as a critical sales enablement tool but acknowledges that getting full buy-in from salespeople can be difficult. Focuses on showing the CRM's benefits, such as organizing tasks and managing opportunities efficiently. Strives for a balance between enforcing CRM usage and respecting top performers' flexibility.   Balancing Optimism and Realism: Struggles with maintaining enthusiasm while also being pragmatic about challenges and issues within the company or industry. Believes in transparency with his team, providing honest updates about challenges while focusing on solutions and maintaining morale. Focuses on ensuring his sales team stays motivated and confident despite external challenges.   Guest Links: LinkedIn: https://www.linkedin.com/in/jeff-peterson-a58a1028/        About Salesology®: Conversations with Sales Leaders Download your free gift, The Salesology® Vault. The vault is packed full of free gifts from sales leaders, sales experts, marketing gurus and revenue generation experts. Download your free gift, 81 Tools to Grow Your Sales & Your Business Faster, More Easily & More Profitably. Save hours of work tracking down the right prospecting and sales resources and/or digital tools that every business owner and salesperson needs. If you are a business owner or sales manager with an underperforming sales team, let's talk. Click here to schedule a time. Please, subscribe to Salesology®: Conversations with Sales Leaders so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! To learn more about our previous guests, listen to past episodes, and get to know your host, go to https://podcast.gosalesology.com/ and connect on LinkedIn and follow us on Facebook and Instagram and check out our website at https://gosalesology.com/.

Last week we looked at the Indigo Children. This week we look at the second wave of Star Seeds and lightworkers which are the Crystal Children. Who are the Crystal Children? What is their mission, traits and identifiers? Who gave them this mission and what is the ultimate goal?Email us at: downtherh@protonmail.com

In this episode, we dive deep into the role of empathy in our everyday interactions with Mahlon and Jamie from The Roundtable Mindset Podcast. We explore what empathy means, what it looks like in action; and the importance of balancing empathy in the world.We discuss things like:

On this episode of DGTL Voices, I interview Artem Rodichev, founder and CEO of X-Human, about the intersection of AI and empathy. We discuss the role of empathetic AI in alleviating loneliness, the potential for AI to understand love and relationships, and the keys to success in entrepreneurship. Artem shares insights from his journey in building X-Human and the future trends in AI, emphasizing the importance of empathy and personalization in technology.

Is AI More Creative and Empathetic than we are? by Nick Espinosa, Chief Security Fanatic

Join Konvoy Managing Partner Josh Chapman as he unpacks our latest newsletter topic: affective computing and its impact on gaming. Can technology truly understand human emotions? From early psychological theories to AI-driven emotion tracking, we explore how gaming experiences could adapt in real time based on player moods. Could this be the next frontier in game design, or are we still years away from meaningful applications? Tune in as we break down the potential, the challenges, and what this means for the future of gaming. Love what you hear? Subscribe for weekly newsletter episodes.

Drs Camidge and Studts discussed Dr Studts' career in behavioral science, particularly in lung cancer prevention and control. Dr Studts shared his journey from having a high school interest in psychology to assuming his current role at the University of Colorado.

Our guest today is Amy Dragon - a mastering engineer from Portland, OR.Amy has worked with Big Thief, Sam Prekop, Marisa Anderson & Tara Jane O'Neil, Silversun Pickups, and girlSperm.We talk about how having a background in social work and community advocacy can influence your workflow, cutting lacquers, being a DJ, listening to records as a whole, knowing when to do nothing, and the open-mindedness and kindness of the mastering engineer.This episode's music is brought to you by Gerecki from Novi Sad, Serbia from their upcoming EP. For more information on Gerecki, head to:https://www.instagram.com/gereckigerecki/For more information about Amy:Check out:https://amydragon.comAnd you can find her on Instagram: @amy__dragon

I'd love to hear from youThis episode explores the characteristics and traits of young souls, emphasizing their journey of personal growth and development. We discuss the signs that reveal a young soul's presence and the importance of recognizing and understanding this stage in both themselves and others.• Definition and explanation of young souls • Key signs indicating one may possess a young soul • Discussion of materialism and success among young souls • Emotional development challenges faced by young souls • The role of competition in the lives of young souls • Famous individuals identified as young souls throughout history • Empathetic considerations for interacting with young souls • Invitation to engage with the topic in personal reflectionNext Sunday's Episode:  Signs From Angels Support the showThe Angel Room is a place for those who love angels, those who want to know more about them and how to get the most angelic guidance possible. You will enjoy spiritual, healing, enlightening, and empowering topics each week. Voted one of the best Best Soul Path Podcasts in 2023 by PlayerFM and one of the Top 100 Spiritual Podcasts on Feedspot .Host, Ivory LaNoue is a respected angel communicator based in central Arizona. She offers a variety of angel readings, angelic healing services, spiritual counseling, life coaching and mentoring to become a certified angel communicator or Empath. She is the author of Let Your Angels Lead, available on Amazon. Her book teaches you how to feel, see and hear your angels so you can gain the most angelic guidance possible in your life. Join Ivory's Patreon page (The Angel Room) for exclusive content, ad-free podcasts, live classes and events! Get a free 7-day subscription so you can check out what is available.You can learn more about Ivory and her services at IvoryAngelicMedium.com.Podcast: https://the-angel-room.onpodium.co/Email: ivoryangelic@outlook.comYouTube Channel: https://www.youtube.com/@ivorylanoue4912Book: https://ivorylanoue.com/

Shoot us a Text.9 days to NADA and you can feel the anticipation around the social media halls. Today, we're talking about how the US Commerce Department is banning Chinese and Russian car hardware and software, Google's new automotive AI agent debuting in the Mercedes CLA and Target changing production timelines to match social media trends.Show Notes with links:The U.S. government has finalized a sweeping ban on the use of Chinese and Russian-made hardware and software in internet-connected vehicles to bolster national security and protect consumer privacy.The Commerce Department will ban Chinese and Russian connectivity hardware in 2030 models and driving software from 2027 models.Manufacturers tied to China and Russia are also prohibited from selling connected vehicles in the U.S.Commercial vehicles, such as trucks and buses, are not yet covered but will be addressed soon.Secretary Gina Raimondo stressed the ban as a measure to protect national security and American privacy. “This is a targeted approach to ensure we keep PRC and Russian-manufactured technologies off American roads,” Google Cloud has unveiled its Automotive AI Agent platform, debuting in the new Mercedes CLA. The advanced system promises seamless, conversational interactions tailored for driver with enhanced natural language processing.The next-gen MBUX Virtual Assistant has four “personality traits” (natural, predictive, personal, empathetic) and can ask clarifying questions to improve responses.Powered by Google's Gemini and Vertex AI, it offers real-time Google Maps updates, restaurant reviews, recommendations, and handles multi-turn dialogue.Older Mercedes models with MBUX Voice Assistant may receive updates incorporating ChatGPT and Bing, though without full conversational AI features.“This is just the beginning of how agentic capabilities can transform the automotive industry,” said Sundar Pichai, Google CEO.Target is speeding up its production process, slashing timelines from 27 weeks to just eight, to keep pace with consumer demands and trends driven by digital giants like Shein and Temu.Target's new model responds to rapidly shifting social media trends, aiming to match fast fashion's quick go-to-market strategies.For example, Target recently pivoted from decorative bows to cherry-themed holiday apparel, responding to consumer demand in time for the season.Innovations in supply chain and design allow Target to cut product development cycles by nearly 70%.“The next chapter in retail is going to be about innovation, newness, creativity,” said Rick Gomez, Target's Chief Commerce Officer.Hosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

In the emotionally charged and ever-shifting landscape of immigration law, cultural empathy may well be the most critical skill that practitioners bring to the table for their clients, argues one senior lawyer. In this episode of The Lawyers Weekly Show, host Jerome Doraisamy speaks with Katsaros & Associates founder and senior lawyer Dimitrios Katsaros about recent changes in the immigration space and the extent to which the Albanese government has made good on its promise to overhaul the system, and how the looming federal election may change the landscape further in 2025 and beyond. Katsaros also delves into what constitutes cultural empathy, why it is so important when dealing with clients from different backgrounds, what it looks like in practice and how best one can ensure empathetic interactions, and why it is at the top of the list of priorities for lawyers in this space in the coming 12 months. If you like this episode, show your support by  rating us or leaving a review on Apple Podcasts (The Lawyers Weekly Show) and by following Lawyers Weekly on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend your voice to the show, email editor@lawyersweekly.com.au for more insights!

This Podcast Is Episode 610, And It's About Practical Applications Of A Must-Read Book Into Your Small Business It's amazing how some books stand the test of time. We usually refer to one of our most recommended, Stephen Covey's The 7 Habits of Highly Effective People, when we mentor our contractor clients and employees. Although it was first published three decades ago, its lessons are still incredibly relevant for business owners. You might wonder – how these habits fit into today's landscape of changing trends, tight deadlines, and constant distractions. The short answer is that they're timeless because they focus on principles that help you stay grounded while growing your construction business.   Below, we'll break down some of Covey's key habits and explore how you can bring them to life in your business today. Think of this as your blueprint for thriving in the chaos, not just surviving it.   1. Be proactive – the power of owning your choices   Covey's first habit, "Be Proactive," is about owning your life and decisions. For business owners, this means focusing on what you can control instead of stressing about what you can't.   Here's the thing about being reactive—it's debilitating. Complaining about a slow economy or frustrated customers doesn't solve anything, but switching to a proactive mindset is a game changer.   Anticipate potential challenges before they become disasters. For instance, if team morale starts to dip, address it early with open communication or team-building initiatives. Focus on solutions, not problems. Instead of dwelling on a client who backed out, consider what adjustments in your sales process could improve retention. Teach your team the same mindset. An empowered team that problem-solves proactively is a considerable asset.   Proactive leadership doesn't just keep you afloat; it helps you adapt and innovate in a competitive landscape.   2. "Begin with the end in mind" - set clear goals   This one often hits deep because how many rush into a workday without a clear direction? Covey's second habit reminds us to define our goals before taking action.   If you're running a business, you have to think long-term. What kind of company culture are you building? What legacy do you want to leave behind? Once you're clear on those things, aligning your daily tasks and decisions with the bigger picture becomes easier.   Create a vision statement that both you and your team can rally behind. Before launching a new service, ask, "What does success look like?" and "How does this align with our core mission?" Use goal-setting frameworks like OKRs (Objectives and Key Results) to ensure everyone in the business knows where they're headed.   Think of this habit as your compass. Without it, you're likely to work hard but still feel lost.   3. Put first things first – manage your time   Quick question – how often do you find yourself buried in "urgent" tasks, only to acknowledge at the end of the day that you didn't touch what's important? That's where Covey's third habit, "Put First Things First," shines. It's all about distinguishing between urgent and truly important, then acting accordingly.   Use Covey's Time Management Matrix. Focus on tasks that fall into Quadrant II – essential but not urgent (strategic planning, team development, or building new partnerships). Delegate or eliminate tasks that don't move the needle. Not everything deserves your attention. Start each day by asking yourself, What's my biggest priority? If I do nothing else today, what task absolutely must get done?   When you focus on what truly matters, you'll feel less like you're playing catch-up and more like you're moving forward.   4. Think win-win – building mutually beneficial relationships   Business isn't a zero-sum game. Covey's fourth habit, "Think Win-Win," pushes us to find solutions that benefit everyone involved—clients, employees, and business partners. It's the foundation of trust and collaboration.   Negotiate with empathy. During discussions, consider the other party's needs and goals and find a compromise that works for everyone. For your team, create opportunities where employees feel empowered and valued. A win-win work culture keeps talent engaged. Innovate with your customers in mind. Ask how you can provide more value to them – and watch how that mindset leads to loyalty and referrals.   Win-win isn't always the easiest route, but it pays off in the long run.   5. Seek first to understand, then to be understood – empathetic communication   Have you ever been in a meeting where everyone is talking, but no one is actually listening? Covey nailed it when he discussed the importance of understanding others before getting your point across.   Empathetic communication is one of the most valuable tools for construction business owners. Whether with a frustrated client or a team member struggling with workload, truly listening builds trust and clarity.   Pause during tough conversations and fully grasp the other person's perspective before responding. Use active listening techniques like paraphrasing or asking thoughtful follow-up questions. Encourage this habit in your team to strengthen collaboration and reduce misunderstandings. The better your communication, the stronger your relationships – and a thriving business is built on great relationships.   6. Synergize   Combine the strengths of diverse team members to achieve innovative solutions. In construction, this can mean leveraging the unique skills of various trades to enhance project efficiency. Encourage collaboration through joint problem-solving sessions, where team members can share ideas and work together on challenges. The combined efforts of a well-coordinated team can lead to exceptional results.    7. Sharpen the Saw   Invest in the ongoing development of yourself and your team. This includes professional training, certifications, and wellness initiatives to ensure everyone functions at their best. Encourage a culture of continuous improvement through workshops and skill-building exercises. Regularly reassessing and refining processes keeps your business adaptive and innovative in a competitive market.   What makes "The 7 Habits of Highly Effective People" priceless for construction business owners today? Its focus is on principles over trends. Trends come and go, but these habits ground you in what truly works – proactive leadership, clear goals, thoughtful planning, and fostering meaningful relationships.   Adapting these habits to your daily life won't happen overnight, but even small shifts can create momentum. Pick one habit to focus on this week, cultivate a proactive, goal-oriented, collaborative environment, and see how it transforms your leadership and business growth.   Remember, no matter how fast the business world moves, the principles in this book will always hold relevance. They don't just make you more effective – they make you a better leader, decision-maker, and collaborator. So whether you need an excellent book or a knowledgeable bookkeeper, we are here to help. About The Author: Sharie DeHart, QPA, is the co-founder of Business Consulting And Accounting in Lynnwood, Washington. She is the leading expert in managing outsourced construction bookkeeping and accounting services companies and cash management accounting for small construction companies across the USA. She encourages Contractors and Construction Company Owners to stay current on their tax obligations and offers insights on managing the remaining cash flow to operate and grow their construction company sales and profits so they can put more money in the bank. Call 1-800-361-1770 or sharie@fasteasyaccounting.com

Adam Nagus is a digital transformation leader who has built award-winning digital and data capabilities for organizations like Accenture and FTI Consulting, along with founding Digimasters. Adam's expertise spans strategic workforce planning, generative AI, and design thinking, making him a thought leader in the AI-powered world. In this conversation, we explored: Building and managing AI-focused teams, The importance of empathy and storytelling in data visualization, Integrating AI into organizations for real business outcomes. EPISODE LINKS: Adam Nagus on Twitter: https://x.com/ScubaDam Adam Nagus on LinkedIn: https://www.linkedin.com/in/adamnagus/ Adam's Website: http://digimasters.co.uk/ TIMESTAMPS: 00:00:00 Intro00:00:26 What's the next idea?00:05:08 LLMs and language CONNECT: Website: https://hoo.be/elijahmurray YouTube: https://www.youtube.com/@elijahmurray Twitter: https://twitter.com/elijahmurray Instagram: https://www.instagram.com/elijahmurray LinkedIn: https://www.linkedin.com/in/elijahmurray/ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-long-game-w-elijah-murray/ Spotify: https://podcasters.spotify.com/pod/show/elijahmurray RSS: https://anchor.fm/s/3e31c0c/podcast/rss

The December holidays are the weekend of the year, when normal routines loosen up. Today's Davisville arrives in that spirit — no civic issues today. Instead I reconnect with a friend I hadn't talked with in decades, Teresa Ozoa. She and I were two of the 13 cast members in our high school's production of 12 Angry Jurors, a play where most of the 12 believe the accused is guilty, and one juror strongly dissents. Onstage, we were putting on a show. Offstage, many of us were facing big changes and trying to figure out where we were headed. Teresa became a teacher, lawyer, and then teacher again. In the first half of today's show she talks about teaching empathy and how she adapted Google's genius hour for her high school students; in the second half we remember the play, including the pre-rehearsal exercise when we all went to dinner in character -- a dozen teenagers, acting out conflict. You'll hear some background noises in this recording, plus an inquisitive cat. The music at the end comes from "Universal Mind Decoder," later part of the song "Change is Now," by the Byrds. I annoyed friends in high school by talking up the band as much as I did. I still love their music.

LinksConnect: www.linkedin.com/in/lisa-lutoff-perloWebsite: www.lisalutoffperlo.com/homeBook www.amazon.com/dp/B0C68B5896Show notes time stamps:

Building a strong, empathetic team isn't just about training—it's about connecting. In this episode, we share behind-the-scenes insights from a DealMachine team meeting. From creative approaches like using Kahoot for engagement to strategies for handling challenging customer interactions, we dive into actionable tips for training your team to excel. Tune in for lessons on fostering empathy, improving communication, and creating a collaborative culture that drives success. KEY TALKING POINTS:0:00 - Introduction2:09 - Our Kahoot Game6:48 - Recent Wins With The DealMachine Team8:18 - The New DealMachine Map9:40 - Wins From People Joining Virtually10:34 - The Investors That Came To Meet With David13:07 - Shout Outs15:07 - Wrapping Up15:23 - Outro LINKS:Instagram: David Leckohttps://www.instagram.com/dlecko Website: DealMachinehttps://www.dealmachine.com/pod Instagram: Ryan Haywoodhttps://www.instagram.com/heritage_home_investments Website: Heritage Home Investmentshttps://www.heritagehomeinvestments.com/

Lenny's Podcast: Product | Growth | Career ✓ Claim : Read the notes at at podcastnotes.org. Don't forget to subscribe for free to our newsletter, the top 10 ideas of the week, every Monday --------- Seth Godin is a legend. He's a marketer, teacher, entrepreneur, and author of more than 20 books, including Purple Cow, Permission Marketing, and Linchpin. He also writes one of the most popular and longest-running blogs in the world (approaching publishing 10,000 in a row!) and continues to shape how we think about marketing, brand, product, and creating lasting change in the world. In our conversation, we discuss:• How to build remarkable products that spread• The four critical strategic choices that determine your future• How to develop good taste and high standards• The role of tension in great strategy• How Seth used Claude to write his newest book• Much more—Brought to you by:• DX—A platform for measuring and improving developer productivity• Vanta—Automate compliance. Simplify security• Paragon—Ship every SaaS integration your customers want—Find the transcript at: https://www.lennysnewsletter.com/p/seth-godins-tactics-for-building-remarkable-products—Where to find Seth Godin:• Blog: http://seths.blog/• LinkedIn: https://www.linkedin.com/in/sethgodin• Website: https://www.sethgodin.com—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Seth's background(05:17) Understanding good taste and upholding high standards(08:09) Become the best at whatever you do(09:48) Seth's journey as a product manager(14:09) What people often get wrong when building products(16:00) Building a brand in the age of AI(19:04) Using AI to enhance writing(22:40) Four critical elements for an effective strategy(27:38) The role of tension in strategy(29:15) The concept of the purple cow(33:11) "Safe is risky"(34:56) The power of systems(37:07) Better waves make better surfers(38:10) Rebranding vs. re-logoing(43:07) Empathetic leadership(44:14) Conclusion and farewell—Referenced:• Seth Godin on the Tim Ferriss Show: https://tim.blog/2024/03/20/seth-godin-3/• Persuasive communication and managing up | Wes Kao (Maven, Seth Godin, Section4): https://www.lennysnewsletter.com/p/persuasive-communication-wes-kao• Spinnaker: https://spinnaker.io• Ray Bradbury: https://en.wikipedia.org/wiki/Ray_Bradbury• Arthur C. Clarke: https://en.wikipedia.org/wiki/Arthur_C._Clarke• Isaac Asimov: https://en.wikipedia.org/wiki/Isaac_Asimov• Roger Zelazny: https://en.wikipedia.org/wiki/Roger_Zelazny• Herbie Hancock: https://en.wikipedia.org/wiki/Herbie_Hancock• Fahrenheit 451 (game): https://www.filfre.net/2013/09/fahrenheit-451-the-game/• RTFM: https://en.wikipedia.org/wiki/RTFM#• Intercom: https://www.intercom.com• Claude: https://claude.ai• ChatGPT: https://chatgpt.com• Anthropic: https://www.anthropic.com• Steam: https://store.steampowered.com• P.F. Flyers: https://pfflyers.com• Steve Blank's website: https://steveblank.com• Marissa Mayer on X: https://x.com/marissamayer• Jaguar unveils new logo ahead of electric relaunch: https://www.bbc.com/news/articles/cgr0pw00n7qo• IHOP Becomes IHOb, the International House of ... Burgers: https://www.npr.org/2018/06/11/618844977/ihop-becomes-ihob-the-international-house-of-burgers• Oreo's Super Bowl Power-Outage Tweet Was 18 Months in the Making: https://www.businessinsider.com/oreos-super-bowl-power-outage-tweet-was-18-months-in-the-making-2013-3• Tesla's New ‘Ludicrous Mode' Makes the Model S a Supercar: https://www.wired.com/2015/07/teslas-new-ludicrous-mode-makes-model-s-supercar—Recommended books:• This Is Strategy: Make Better Plans (Create a Strategy to Elevate Your Career, Community & Life): https://www.amazon.com/This-Strategy-Better-Elevate-Community/dp/B0D47T8S7N• Purple Cow: Transform Your Business by Being Remarkable: https://www.amazon.com/Purple-Cow-New-Transform-Remarkable/dp/1591843170—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Empathy is way more than knowing what someone is going through. It's about sharing the emotions they are feeling. An empathetic leaders goes out of their way to feel what their people are feeling. Are you sympathetic with your people? Great. Empathy is more. I thought I'd share a few things that can help you be more empathetic. They build on relationships and taking simple understanding to shared feeling. Use them early and often in your work. It's critical part of a generous workplace culture. Have a generously energetic day.

In this episode, Libby Rothschild, founder of Dietitian Boss and registered dietitian interviews Markay, founder of All Voices Nutrition, an outpatient eating disorder specialized group practice. Markay shares her insights on the role of dietitians in eating disorder treatment, the importance of a holistic approach, strategies for handling challenging client situations, importance of self-care for practitioners, the nuances of working with diverse client populations, and the challenges and rewards of building a successful private practice. BIO: Markay is the founder of All Voices Nutrition, an outpatient eating disorder specialized group practice. She is also the co-founder of Nutriste, the first medically tailored meal delivery service for those in eating disorder recovery. Markay has been working in the food and nutrition fields since 2007; and takes a HAES-aligned, body-respecting, and inclusive approach to care. In operating her businesses, she continues to evolve as she uses the mantra of ‘leading and learning' at the same time in all her pursuits. She accomplishes this by allowing curiosity, science, and empathy to assist her in co-creating options for her clients and teammates. She uses scientific storytelling to connect ideas and empowers her clients to bring to life possible paths forward so that they can move towards living the meaningful and authentic lives they are interested in. You can find Markay at her websites: allvoicesnutrition.com and mynutriste.com. She welcomes you to reach out so we can collaborate. What you'll learn from this episode: The Intersection of Nutrition and Mental Health: Eating disorders are complex conditions that impact both physical and mental health. Dietitians play a crucial role in addressing the nutritional component and supporting overall recovery. The Power of Curiosity and Compassion: By approaching clients with curiosity and compassion, practitioners can foster a safe and supportive environment. The Importance of Boundaries and Communication: Setting clear boundaries and expectations is essential for both the practitioner and the client. Effective communication can help manage challenging situations and build trust. The Role of the Care Team: Collaboration with other healthcare professionals, such as therapists and psychiatrists, is crucial for providing comprehensive care. The Importance of Self-Care: Practitioners must prioritize their own mental and emotional well-being to effectively support their clients. The Role of Supervision and Mentorship: Regular supervision and mentorship are essential for continued professional development and addressing countertransference issues. The Diversity of the Eating Disorder Population: Eating disorders affect people from all walks of life, and it's important to consider factors such as cultural background, socioeconomic status, and neurodiversity when providing treatment. The Challenges of Building a Private Practice: Navigating insurance, scheduling, and business operations can be complex. The Rewards of Helping Others: The opportunity to make a positive impact on people's lives is a powerful motivator for many practitioners. Connect with Markay: Email: hello@allvoicesnutrition.com All Voices Nutrition: https://www.allvoicesnutrition.com/ My Nutriste: https://www.mynutriste.com/ Connect with Libby: Instagram: @libbyrothschild | @dietitianboss YouTube: Dietitian Boss Are you ready to get support? Team Dietitian Boss offers support to help you start, grow and scale your private practice. Book a call to learn more about what options we offer to help you based on your stage of business. Discover the seamless experience of Practice Better through our referral link! Join us on a journey of enhanced wellness and efficiency. Start here! Join our membership The Library HERE Are You Maximizing Your Marketing? Take the Quiz to Find Out and Unlock Your Full Potential as a Dietitian! Want to hear client success stories? Review here. Disclaimer: This episode contains affiliate links. If you make a purchase through these links, we may earn a small commission at no additional cost to you. We only recommend products and services we genuinely use and believe in. Your support helps keep the podcast running—thank you!

Seth Godin is a legend. He's a marketer, teacher, entrepreneur, and author of more than 20 books, including Purple Cow, Permission Marketing, and Linchpin. He also writes one of the most popular and longest-running blogs in the world (approaching publishing 10,000 in a row!) and continues to shape how we think about marketing, brand, product, and creating lasting change in the world. In our conversation, we discuss:• How to build remarkable products that spread• The four critical strategic choices that determine your future• How to develop good taste and high standards• The role of tension in great strategy• How Seth used Claude to write his newest book• Much more—Brought to you by:• DX—A platform for measuring and improving developer productivity• Vanta—Automate compliance. Simplify security• Paragon—Ship every SaaS integration your customers want—Find the transcript at: https://www.lennysnewsletter.com/p/seth-godins-tactics-for-building-remarkable-products—Where to find Seth Godin:• X: https://x.com/thisissethsblog• LinkedIn: https://www.linkedin.com/in/sethgodin• Website: https://www.sethgodin.com—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Seth's background(05:17) Understanding good taste and upholding high standards(08:09) Become the best at whatever you do(09:48) Seth's journey as a product manager(14:09) What people often get wrong when building products(16:00) Building a brand in the age of AI(19:04) Using AI to enhance writing(22:40) Four critical elements for an effective strategy(27:38) The role of tension in strategy(29:15) The concept of the purple cow(33:11) "Safe is risky"(34:56) The power of systems(37:07) Better waves make better surfers(38:10) Rebranding vs. re-logoing(43:07) Empathetic leadership(44:14) Conclusion and farewell—Referenced:• Seth Godin on the Tim Ferriss Show: https://tim.blog/2024/03/20/seth-godin-3/• Persuasive communication and managing up | Wes Kao (Maven, Seth Godin, Section4): https://www.lennysnewsletter.com/p/persuasive-communication-wes-kao• Spinnaker: https://spinnaker.io• Ray Bradbury: https://en.wikipedia.org/wiki/Ray_Bradbury• Arthur C. Clarke: https://en.wikipedia.org/wiki/Arthur_C._Clarke• Isaac Asimov: https://en.wikipedia.org/wiki/Isaac_Asimov• Roger Zelazny: https://en.wikipedia.org/wiki/Roger_Zelazny• Herbie Hancock: https://en.wikipedia.org/wiki/Herbie_Hancock• Fahrenheit 451 (game): https://www.filfre.net/2013/09/fahrenheit-451-the-game/• RTFM: https://en.wikipedia.org/wiki/RTFM#• Intercom: https://www.intercom.com• Claude: https://claude.ai• ChatGPT: https://chatgpt.com• Anthropic: https://www.anthropic.com• Steam: https://store.steampowered.com• P.F. Flyers: https://pfflyers.com• Steve Blank's website: https://steveblank.com• Marissa Mayer on X: https://x.com/marissamayer• Jaguar unveils new logo ahead of electric relaunch: https://www.bbc.com/news/articles/cgr0pw00n7qo• IHOP Becomes IHOb, the International House of ... Burgers: https://www.npr.org/2018/06/11/618844977/ihop-becomes-ihob-the-international-house-of-burgers• Oreo's Super Bowl Power-Outage Tweet Was 18 Months in the Making: https://www.businessinsider.com/oreos-super-bowl-power-outage-tweet-was-18-months-in-the-making-2013-3• Tesla's New ‘Ludicrous Mode' Makes the Model S a Supercar: https://www.wired.com/2015/07/teslas-new-ludicrous-mode-makes-model-s-supercar—Recommended books:• This Is Strategy: Make Better Plans (Create a Strategy to Elevate Your Career, Community & Life): https://www.amazon.com/This-Strategy-Better-Elevate-Community/dp/B0D47T8S7N• Purple Cow: Transform Your Business by Being Remarkable: https://www.amazon.com/Purple-Cow-New-Transform-Remarkable/dp/1591843170—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

In this inspiring episode of The Ultimate Coach Podcast, Ipek Williamson welcomes the incredible vicki abadesco!, an internationally recognized leader in social-emotional learning and empathy-based education. As the co-founder of Soul Shoppe, a nonprofit focused on empowering young people and adults with essential life skills, vicki! shares how her personal journey has shaped her mission to create a more compassionate world.vicki! opens up about her early life, how the challenges she faced became the foundation of her work, and her belief that our greatest wounds can become our greatest gifts. She introduces us to transformative tools like "The Cleanup" and "The Emotional Balloon," designed to help children and adults process emotions, repair relationships, and express their needs authentically. vicki! also shares her honor of being a fellow at the Dalai Lama Center for Ethics and Transformative Values at MIT, and how this experience continues to influence her work today.This conversation will leave you inspired by the wisdom young people bring, the power of nurturing our inner child, and how empathy can truly transform relationships and communities. Don't miss this heartwarming exploration of creating a kinder world, one child—and one moment of connection—at a time.About the Guest: vicki abadesco! Is a nonprofit leader and mentor who is renowned for her unwavering commitment to growth and lifelong learning. Through her organization, Soul Shoppe, she and her team have touched the hearts and minds of over one million elementary school students with their conflict resolution and peacemaking curriculum. vicki! has created a lasting impact, nurturing a generation of emotionally intelligent individuals who can build strong relationships and foster inclusive communities.https://soulshoppe.org/ IG: @soulshoppershttps://www.facebook.com/SoulShoppe About the Host: A beacon of change and a catalyst for transformation, Ipek Williamson is a multifaceted professional who seamlessly integrates two decades of corporate expertise with a diverse skill set as a coach, mentor, speaker, author, meditation advocate, and teacher. Her mission is to guide individuals through the complexities of modern life, helping them find deep peace and harmony. Ipek's coaching approach, rooted in Core Values, Mental Fitness, and Mind Mastery, empowers clients to unlock their hidden potential and confidently embrace change with joy.Beyond coaching, Ipek's influence spreads through her 100+ meditations on the Insight Timer App and live meditation sessions, where she shares transformative wisdom. Her impact extends to workshops, courses, and training sessions for individuals, groups, and corporations. As a Change Champion, Ipek Williamson is dedicated to promoting positive change, nurturing inner calm, and empowering others to script their own transformation stories.ipek@ipekwilliamsoncoaching.comhttps://linktr.ee/IpekWilliamsonhttps://ipekwilliamsoncoaching.com/https://www.linkedin.com/in/ipekwilliamson/The Ultimate Coach Resourceshttps://theultimatecoachbook.comFacebook: https://www.facebook.com/groups/theultimatecoachInstagram: https://www.instagram.com/theultimatecoachbookLinkedIn: https://www.linkedin.com/groups/14048056YouTube:

This week on Faisel and Friends, we are discussing Connecting Hearts and Health: Creating an Empathetic EHR. Faisel and Dan are talking with Kyna Fong, PhD: CEO and Co-Founder of Elation Health.Our conversation explores the power of the human relationship in healthcare, the clinical-first philosophy behind building a new EHR, and the ability of a primary care tool to empower physicians.Learn more about Elation here: https://www.elationhealth.com

3 Steps to Effective and Empathetic "Selling" | E230 Highlights from this episode: 3 Steps to Effective and Empathetic "Selling" (00:36) Closing Thought: You can Suck but you can't Skip! (17:38) "Selling" leaves a lot of people with a yucky taste in their mouths but once we realize the key to patient compliance is just that, a new level is unlocked! A good way to know if you actually believe in something is if you aren't scared of discussing the cost - because you believe that strongly that it is going to help your patient. Follow these 3 steps to connect with you patients and "sell" them on what is best for them! Join in the conversation and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I'd be happy to chat!

Kristy Ruppe Craddock, Chief Sales & Marketing Officer at Commonwealth Senior Living joins Cardinal's CEO, Alex Membrillo, to share valuable insights  into the unique challenges and strategies involved in marketing for senior living communities. Tune in to learn how to effectively address the dual audience of potential residents and their adult children, and the importance of understanding their distinct customer journeys.  RELATED RESOURCES Connect with Kristy - https://www.linkedin.com/in/ruppecraddock/ How to Nurture an Adult Daughter Through the Senior Care Journey - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/how-to-nurture-an-adult-daughter-through-the-senior-care-journey/  What is a Patient Journey? Examples to Grow Your Practice -  https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/what-is-a-patient-journey-grow-your-practice/  How to Improve Senior Care Lead Quality - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/how-to-senior-care-lead-quality/ 

This clip stems from my XSpaces session that I held on November 20, 2024: https://x.com/GadSaad/status/1859408714433958061 _______________________________________ If you appreciate my work and would like to support it: https://subscribestar.com/the-saad-truth https://patreon.com/GadSaad https://paypal.me/GadSaad To subscribe to my exclusive content on Twitter, please visit my bio at https://twitter.com/GadSaad _______________________________________ This clip was posted on November 21, 2024 on my YouTube channel as THE SAAD TRUTH_1774: https://youtu.be/RcAQZJZg2jw _______________________________________ Please visit my website gadsaad.com, and sign up for alerts. If you appreciate my content, click on the "Support My Work" button. I count on my fans to support my efforts. You can donate via Patreon, PayPal, and/or SubscribeStar. _______________________________________ Dr. Gad Saad is a professor, evolutionary behavioral scientist, and author who pioneered the use of evolutionary psychology in marketing and consumer behavior. In addition to his scientific work, Dr. Saad is a leading public intellectual who often writes and speaks about idea pathogens that are destroying logic, science, reason, and common sense.  _______________________________________

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2388: Dr. Jodie Eckleberry-Hunt provides practical and empathetic techniques for handling interactions with difficult people, whether they are situationally stressed or inherently challenging. Her approach emphasizes maintaining calm and control, recognizing underlying stresses, and using strategies to de-escalate or disengage when necessary, ultimately empowering us to protect our well-being while achieving smoother, more effective interactions. Read along with the original article(s) here: https://medium.com/@jeckleberryhunt/cool-tricks-to-deal-with-difficult-people-and-get-what-you-want-momf-swearyourwaytosanity-cb8452058931 Quotes to ponder: "Take a deep breath (a literal deep breath); you will likely be more effective at ending it so you can move on." "Let it all hit you and slide right off like you are covered in Teflon. It isn't about you." "You can be smarter in getting what you want by manipulating the situation to your advantage." Episode references: The Feeling Good Handbook: https://www.amazon.com/Feeling-Good-Handbook-David-Burns/dp/0452281326 Learn more about your ad choices. Visit megaphone.fm/adchoices

Joy Robins, Global Chief Advertising Officer at The New York Times, discusses the evolution of the media advertising industry.   With a distinguished career in advertising and media, including senior roles at The Washington Post and Quartz, Joy Robins shares her insights on the Women on the Move podcast with host Sam Saperstein. She reflects on how her experiences have shaped her leadership style and her approach to driving change in the advertising industry. Joy also outlines her vision for the future of advertising at The New York Times and her strategies for ensuring the organization continues to innovate in a rapidly changing environment.   Joy joined The New York Times in 2023, during a period of significant transformation. "It's impressive to see how this company has evolved into a digital-first, subscription-first organization," she says. "We've had the opportunity to educate advertisers on the changing landscape and how brands can effectively engage with consumers." Since joining The Times, she has focused on building a team of strong leaders and collaborators.   Joy's initial career aspirations did not include reaching the top of the media advertising world. She started off as an athlete and wanted to be a social worker. Her fascination for people and competitive nature, led her to the realization that she was passionate about media and advertising. Empathetic and results-driven she is committed to creating a team of people who are just as passionate as she is.   Disclaimer: The speakers' opinions belong to them and may differ from opinions of JPMorgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of November 19th , 2024 and they may not materialize.

In this episode, we dive into Habit 5 from The 7 Habits of Highly Effective People - Seek First to Understand, Then to Be Understood. Mastering the art of empathetic listening isn't just a nice skill - it's a game-changer for your real estate business. Learn how truly understanding others can transform your negotiations, build stronger relationships with investors, and help you close more deals with confidence.Here are 3 key takeaways from this episode:- Master Empathetic Listening: Discover how listening with the goal of understanding - not just responding - can create trust, accelerate deals, and strengthen partnerships.- Overcome Communication Barriers: Identify and overcome common barriers, like distractions and emotional triggers, that could be sabotaging your conversations.- Use Listening as Your Competitive Edge: Understand how truly hearing others can reveal hidden opportunities, solve problems creatively, and help you stand out in the real estate market.Don't miss this opportunity to elevate your communication and take your real estate success to the next level!Timestamps:00:00 Intro02:10 Habit 5: Seek first to understand, then to be understood03:30 The importance of empathetic listening in real estate10:07 Common barriers to effective listening13:42 The benefits of empathetic listening in real estate16:50 What is effective negotiation in the light of Habit 519:34 Building stronger relationships with clients and partners27:28 Techniques for developing empathetic listening skills30:20 Strategies for good non-verbal communication31:42 How to overcome different barriers in communication33:17 Wrapping upVISIT OUR WEBSITEhttps://lifebridgecapital.com/Here are ways you can work with us here at Life Bridge Capital:⚡️START INVESTING TODAY: If you think that real estate syndication may be right for you, contact us today to learn more about our current investment opportunities: https://lifebridgecapital.com/investwithlbc⚡️Watch on YouTube: https://www.youtube.com/@TheRealEstateSyndicationShow

Listen Like a LeaderJulka Villa, Campari Group's Global CMO

Today, I want to talk about something that's been heavy on my heart: the importance of holding onto Real History as it's unfolding, not just to understand today but to avoid repeating mistakes tomorrow. Lately, I have felt anxious about the world we're building and the future we're leaving for our kids. When I look at what's happening, I can't help but think about the role models I want my son to emulate. It's not just about those leaders at the highest levels. We can be leaders even if we don't have the title. It's about us, each of us, stepping up, being those role models, and showing that we can lead with both empathy and strength.Let's keep leading with empathy. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:The best leaders have the humility to recognize their flaws and understand that the best, most effective decisions come from inviting expert voices that aren't their own so they can get a clearer picture of both risks and opportunities.Use the upcoming leadership of the US to teach your children what kind of leader not to be.Kindness, inclusion, and integrity are qualities worth pursuing—not just in others, but in ourselves. "We can be leaders if we don't have the title but some people, even if promoted to the title, even if elected to the title, will never be true leaders.." — Maria RossFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatestasset: their people. SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future through their tailored assessments and expert coaching at every level.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today. Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

Notes and Links to Lauren Markham's Work       Lauren Markham is a writer based in northern California. She is the author of the recent A Map of Future Ruins: On Borders and Belonging (Riverhead, 2024) which The New Yorker listed as one of “The Best Books We've Read in 2024 So Far” and which Kirkus reviews called “a remarkable, unnerving, and cautionary portrait of a global immigration crisis.” A fiction writer, essayist and journalist, her work most often concerns issues related to youth, migration, the environment and her home state of California. Markham's first book, The Far Away Brothers: Two Young Migrants and the Making of an American Life (Crown, 2017) was the winner of the 2018 Ridenhour Book Prize, the Northern California Book Award, and a California Book Award Silver Prize. It was named a Barnes & Noble Discover Selection, a New York Times Book Critics' Top Book of 2017, and was shortlisted for the J. Anthony Lukas Book Prize and the L.A. Times Book Award and longlisted for a Pen America Literary Award in Biography.  Markham has reported from the border regions of Greece and Mexico and Thailand and Texas; from arctic Norway; from gang-controlled regions of El Salvador; from depopulating towns in rural Sardinia and rural Guatemala, too; from home school havens in southern California; from imperiled forests in Oregon and Washington; from the offices of overwhelmed immigration attorneys in L.A. and Tijuana; from the upscale haunts of women scammed on the Upper East Side.  Her writing has appeared in outlets such as VQR (where she is a contributing editor), Harper's, The New York Times Magazine, The Guardian, The New York Review of Books, The New Republic, Guernica, Freeman's, Mother Jones, Orion, The Atlantic, Lit Hub, California Sunday, Zyzzyva, The Georgia Review, The Best American Travel Writing 2019, and on This American Life. She has been awarded fellowships from The Mesa Refuge, UC Berkeley, Middlebury College, the McGraw Center, the French American Foundation, the Society for Environmental Journalists, the Silvers Prize, the de Groot Foundation, and the Bread Loaf Writers' Conference.  In addition to writing, Markham has spent fifteen years working at the intersection of education and immigration. She regularly teaches writing in various community writing centers as well as at the Ashland University MFA in Writing Program, the University of San Francisco and St. Mary's MFA in Writing Program. Her third book, Immemorial, will be published by Transit Books in 2025.       Buy A Map of Future Ruins   Lauren's Website   Los Angeles Review of Books' Review of A Map of Future Ruins   At about 4:00, Lauren makes the case that not all young reading has to be high-brow as she discusses formative works as a kid and adolescent, which included Nancy Drew and Milan Kundera At about 6:50, Lauren responds to Pete's question about how she thinks and writes in diverse genres, and how her reading of varied writers informs her own work At about 10:40, Lauren shouts out Vauhini Vara, Hernan Diaz, Nathan Heller, Jia Tolentino, and other treasured contemporary writers At about 12:45, Lauren talks about how writing informs her teaching, and vice versa At about 15:25, Pete asks Lauren about seeds for A Map of Future Ruins and how her work with many undocumented and refugee students has affected her writing At about 19:00, Lauren and Pete discuss ideas of belonging and exclusion and pride and heritage in connection to Lauren's Greek heritage and reporting trips there At about 23:10, Ideas of “insiders” and “outsiders” and the challenges of immigration paperwork are discussed At about 26:05, Pete and Lauren reflect on a powerful quote from Warsan Shire regarding people being impelled to emigrate At about 26:55, Lauren gives background on the conditions that made Moria on the Greek slang of Lesbos a “purgatory” At about 31:20, Demetrios, a representative Greek from the book, and his views on immigration and “speak[ing] bird” is discussed  At about 36:05, Lauren expands upon how Greece as the “starting point of democracy” has been corrupted and co-opted and points to a stellar expose on truth from Kwame Anthony Appiah At about 41:50, The two discuss the arbitrary nature of “The West” and Greece and its ideals and ideas of a “Western lineage At about 43:55, Lauren expands upon the ideas of “proximity to Whiteness” with particular historical relevance for Greeks, Italians, and Southern Europeans At about 44:55, Pete and Lauren reference the horrific images of the Syrian refugee whose death galvanized support, as well as Ali Sayed's story, traced in her book At about 46:40, Lauren explains terminology and methods of doing business by Turkish and other smugglers At about 48:10, Turkish and Greek relations and how they affected the lack of patrols is highlighted  At about 49:20, “The Moria Six” and Ali's story and trials are discussed in relation to the fire referenced at the beginning of the book At about 52:00, The impositions of maps and Empire are reflected upon  At about 53:05, “Whiteness” and its imposition on “classical form” and racist science are explored, as written about in the book At about 54:55, The two trace the initial and later welcome for refugees to Greek islands and ideas of the original meaning of “asylum”; Lauren also highlights many incredible people helping refugees to this day, as well as ideas of “invaders” and scapegoats At about 58:40, Discussion of Greek austerity and true issues of difficulty for are referenced  At about 59:50, The two discuss Lauren's section in the book regarding Darien Gap and connections to Lauren's family's own emigration/immigration story At about 1:02:00, The two highlight ideas of community among refugees, and Pete asks Lauren about pessimism and optimism and the book's title At about 1:03:25, Ali's unfinished story is referenced  At about 1:04:05-Laser Round Questions! East Bay Booksellers, Point Reyes Books and Green Apple are shouted out as good places to buy her books At about 1:05:05, Immemorial, Lauren's 2025 release, is described  What a pleasure it has been to speak with Lauren. Continued good luck to her with her future writing and important work. Thank you for listening to this episode of The Chills at Will Podcast.    You can now subscribe to the podcast on Apple Podcasts, and leave me a five-star review. You can also ask for the podcast by name using Alexa, and find the pod on Stitcher, Spotify, and on Amazon Music. Follow me on IG, where I'm @chillsatwillpodcast, or on Twitter, where I'm @chillsatwillpo1. You can watch this and other episodes on YouTube-watch and subscribe to The Chills at Will Podcast Channel. Please subscribe to both my YouTube Channel and my podcast while you're checking out this episode.       I am very excited to have one or two podcast episodes per month featured on the website of Chicago Review of Books. The audio will be posted, along with a written interview culled from the audio. A big thanks to Rachel León and Michael Welch at Chicago Review.     Sign up now for The Chills at Will Podcast Patreon: it can be found at patreon.com/chillsatwillpodcastpeterriehl      Check out the page that describes the benefits of a Patreon membership, including cool swag and bonus episodes. Thanks in advance for supporting my one-man show, my DIY podcast and my extensive reading, research, editing, and promoting to keep this independent podcast pumping out high-quality content! This month's Patreon bonus episode features segments from conversations with Jeff Pearlman, F. Douglas Brown, Matt Bell, Rachel Yoder, Jorge Lacera, and more, as they reflect on chill-inducing writing and writers that have inspired their own work.    I have added a $1 a month tier for “Well-Wishers” and Cheerleaders of the Show.    This is a passion project of mine, a DIY operation, and I'd love for your help in promoting what I'm convinced is a unique and spirited look at an often-ignored art form.    The intro song for The Chills at Will Podcast is “Wind Down” (Instrumental Version), and the other song played on this episode was “Hoops” (Instrumental)” by Matt Weidauer, and both songs are used through ArchesAudio.com.     Please tune in for Episode 261 with Greg Mania, who is a writer, comedian, and award-winning screenwriter. He's also author of the debut memoir, Born to Be Public, which was an NPR Best Book of 2020 and an O, Oprah Magazine Best LGBTQ Book of 2020. Greg's work has appeared in The New Yorker, Vanity Fair, Oprah Daily, PAPER, among other international online and print platforms. This episode will air on November 12. Lastly, please go to ceasefiretoday.com, which features 10+ actions to help bring about Ceasefire in Gaza.      

Do you ever feel like you're caught in the eye of the storm? Trust me, you're not alone. Join Penny Williams in this profoundly personal episode of Beautifully Complex where she shares her experience living in Asheville, NC through the devastation Hurricane Helene brought, including the trials and triumphs of navigating this challenging time, both literal and metaphorical.Inside This Episode:Community Resilience and Support: Helpers are always out there, ready to support you and your family.Personal Reflections on Anxiety: Penny shares her personal story through a natural disaster, offering invaluable insights into the autonomic nervous system responses that your neurodivergent kid might also experience.Recognizing Dysregulation: Feel in real time what brain fog from dysregulation and trauma might look like for your kid.Why You Should Listen:If you're seeking practical, step-by-step advice on how to build a neuro-affirming environment, this episode delivers. Penny, an expert in behavior, mindset, and fostering success for neurodivergent kids, offers clear guidance rooted in personal experience and professional expertise. Her stories of resilience and community support will inspire hope, while her actionable tips will provide you with the tools to navigate the unpredictability of everyday life.Tune in now and let us help you turn your family's stormy moments into opportunities for growth and connection. Remember, you're not alone on this journey. Together, we can build an environment where your child can thrive, even in the face of adversity.Visit the episode show notes at parentingadhdandautism.com/286 for additional resources, and stay connected by subscribing and sharing. Let's walk this beautifully complex path together.Become a supporter of this podcast: https://www.spreaker.com/podcast/beautifully-complex--6137613/support.

Maria Ross reveals how leaders can drive growth and improve performance without sacrificing empathy. — YOU'LL LEARN — 1) How everyone wins with more empathy 2) Why leaders struggle with accountability—and how to fix it 3) How to practice empathy without devolving into people-pleasing Subscribe or visit AwesomeAtYourJob.com/ep1003 for clickable versions of the links below. — ABOUT MARIA — Maria Ross is a keynote speaker, author, strategist, and empathy advocate who believes cash flow, creativity and compassion are not mutually exclusive. She is the founder of Red Slice and advises organizations on how to leverage empathy to better engage and connect. Maria has authored multiple books, including her most recent, The Empathy Edge and hosts The Empathy Edge podcast. Maria's forthcoming book, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries arrives on shelves in September 2024. A dynamic speaker, Maria has delighted audiences at leading conferences and organizations such as TEDx, The 3% Conference, The New York Times Small Business Summit, and Salesforce and her insights have appeared in many media outlets, including MSNBC, NPR, Entrepreneur, Forbes, Newsweek, Huffington Post, and Thrive Global. • Book: The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries • Book: The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success • Podcast: The Empathy Edge • Website: Red-Slice.com • Instagram: @redslicemaria — RESOURCES MENTIONED IN THE SHOW — • Study: 2024 State of Workplace Empathy Report • Website: DoSomething.org • Book: Unlocking Generational CODES: Understanding What Makes the Generations Tick and What Ticks Them OFF by Anna Liotta • Book: Drive: The Surprising Truth About What Motivates Us by Daniel Pink • Past episode: 155: Managing Defensiveness for Stronger Collaborations with Jim Tamm — THANK YOU, SPONSORS! — • LinkedIn Jobs. Post your job for free at LinkedIn.com/beawesome• Jenni Kayne. Use the code AWESOME15 to get 15% off your order!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Mauricia Baca is the State Director of the Nevada Chapter of The Nature Conservancy. In this role, she leads TNC's efforts in Nevada across a wide range of conservation issues that are familiar to Mountain & Prairie listeners– the Colorado River, the Sagebrush Sea, and renewable energy. But Nevada is also home to some very unique conservation challenges related to biodiversity, mining for rare earth metals, groundwater for agriculture, and more. So I was excited to have this opportunity to learn from Mauricia about some of the specific challenges facing Nevada, TNC's solutions to these challenges, and how the lessons learned can be applied in other regions of the West. Mauricia was born in Mexico, grew up in New York City, and credits much of her love of nature and the environment to her childhood experiences exploring Central Park. After college, she served in the Peace Corps, worked as a community organizer in New York, and eventually attended law school. After four years of working as a prosecutor for the United States Department of Justice's Environment and Natural Resources Division, she moved to Nevada and began her first position with The Nature Conservancy, leading conservation work on the Truckee River. She has served as the State Director since November 2020, and, as you'll hear, all of her efforts are infused with a deep level of compassion, empathy, and gratitude. Mauricia has such a fascinating personal and professional trajectory, and there are many lessons to be learned from both her approach to her life and career, and the specifics of TNC's critical work in Nevada. We talked about her youth in Mexico and New York City, and how she has been committed to environmental work since she was a very young girl. We discuss her stint in the Peace Corps and how those experiences laid the groundwork for her current work with TNC. She shares some insights from switching from the litigation world to the conservation world, and she offers some wisdom for folks looking to make a similar transition. We discuss lithium mining, groundwater conservation, and climate change, and how TNC is making strides to protect biodiversity while balancing society's growing need for rare earth metals, water, and development. She also shares some wisdom gleaned from her recent battle with breast cancer, and discusses how her approach to work has changed since that life-altering health scare. A big thanks to Mauricia for being so open and thoughtful, and for sharing so many wonderful insights from her inspiring career. Be sure to check out the episode notes for links to everything we discussed and to watch Mauricia's recent TEDx talk, which serves as a great companion to this interview. Enjoy! --- Mauricia Baca The Nature Conservancy in Nevada Mauricia's TEDx talk Full episode notes and links: https://mountainandprairie.com/mauricia-baca/ --- This episode is brought to you in partnership with the Colorado chapter of The Nature Conservancy and TNC chapters throughout the Western United States. Guided by science and grounded by decades of collaborative partnerships, The Nature Conservancy has a long-standing legacy of achieving lasting results to create a world where nature and people thrive. On the last Tuesday of every month throughout 2024, Mountain & Prairie will be delving into conversations with a wide range of The Nature Conservancy's leaders, partners, collaborators, and stakeholders, highlighting the myriad of conservation challenges, opportunities, and solutions here in the American West and beyond. To learn more about The Nature Conservancy's impactful work in the West and around the world, visit www.nature.org --- TOPICS DISCUSSED: 4:00 - Mauricia's upbringing and early years in Mexico and New York City 7:00 - When she knew she wanted to devote her career to environmental work 9:15 - Legal training as thought training 11:45 - How the Peace Corps and other experiences helped her learn to build trust and relationships 16:45 - When TNC entered Mauricia's life as a next career step 19:45 - More details on how she was able to land her first job with TNC 24:00 - Career evolution within TNC 26:00 - Starting as TNC  State Director at the beginning of the pandemic 28:45 - Tackling climate-related challenges in Nevada and beyond 34:00 - The Atwood Preserve and the quiet beauty of the Mojave Desert 39:00 - TNC's work to preserve biodiversity in the face of lithium mining 43:45 - The importance of groundwater for Nevada's ag sector 49:00 - Working in partnership with Tribal communities 54:00 - Thinking locally and acting globally 56:00 - Lessons learned from Mauricia's recent cancer scare 1:03:30 - Favorite books 1:06:00 - Parting words of wisdom --- ABOUT MOUNTAIN & PRAIRIE: Mountain & Prairie - All Episodes Mountain & Prairie Shop Mountain & Prairie on Instagram Upcoming Events About Ed Roberson Support Mountain & Prairie Leave a Review on Apple Podcasts