Podcasts about empathetic

Topics:  Aging, Empathetic, The Robot Dance, Jesus Is Lord, Childlike vs. Childish, Prayer, Walnuts, Trust God, Jesus/Question, Pacman, Like Americans   Quotes: “I think we have to give ourselves a hand.” “We're all above average. It's inspiring.” “Ultimately, I'm not in charge of everything. That's a huge relief.” “God has always been looking for partners.” “I don't know how to get off the phone.” . . . Holy Ghost Mama Pre-Order! Want more of the Oddcast? Check out our website! Watch our YouTube videos here. Connect with us on Facebook! For Christian banking you can trust, click here!

On today's episode of Power House, Diego sits down with Patty Arvielo, the co-founder and CEO of New American Funding to talk about what it takes to thrive in a challenging housing market. New American Funding has grown 60% organically over the last year, has had significant market expansion over the past two years — all white maintaining a 98% profit retention rate over the past two decades. She walks through her 44-year leadership journey, from teenage data entry clerk to CEO, and how her partnership with co-CEO (and husband) Rick Arvielo drives their strategic edge. They also dive into the importance of company authenticity over flashy sign-on bonuses, and how Patty is paving the way for more women to step confidently into leadership roles in mortgage. Patty will be joining us on stage this year at The Gathering. Dont miss out — register ⁠here⁠! Here's what you'll learn: Anticipating market cycles will always be key to growth. Steady, consistent organic growth beats out acquisitions. Genuine culture, not quick incentives, will attract top talent. Empathetic leadership matters more than you think. End-to-end platforms should be seen as opportunities, not threats. Women should be open to taking career risks. Strong relationships are the foundation of strong companies. Related to this episode:⁠⁠⁠ Agenda | 2025 HousingWire: The Gathering Registration | 2025 HousingWire: The Gathering Patty Arvielo | New American Funding New American Funding ⁠⁠⁠⁠⁠⁠⁠HousingWire | YouTube⁠⁠⁠⁠⁠ Enjoy the episode! The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they're differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Melissa, continues a deep dive into mental health awareness throughout May. In today's episode, we tackle one of my all-time favorite leadership topics: leading with empathy. This is the conversation no one's having—but it's critical. Empathetic leadership isn't just about being nice; it's about creating a safe, supportive environment where your team can thrive both personally and professionally. I'm sharing stories from my own journey (including one tough lesson early in my career) and giving you practical, actionable ways to build trust and psychological safety in your business. Here's what you'll learn:✅ Why empathy is a business strategy, not a “nice-to-have”✅ How to balance boundaries with genuine care for your team✅ The importance of recognizing behavior changes—and exactly how to address them✅ How vulnerability as a leader creates deeper trust and stronger teams✅ Low-cost ways to support mental health in your business Whether you're a small business owner or a manager inside a larger organization, this episode will help you lead in a way that truly makes a difference—for your people and your bottom line. 

In this episode, Gregg, Dave and Ron revisit their reflections on Pope Francis. With some trepidation, especially Ron. But we do evolve our religious beliefs. Especially as we age and mature. We are three podcasters, with different "cosmic addresses". There is no one size fits allAdditional ReferencesCore Wisdom Formula: Experience + Knowledge + Maturity = Wisdom (+)The formula highlights the interdependence of three key components in developing wisdom:1. Experience: Encompasses personal interactions, emotions, and perceptions, forming the subjective lens through which the world is understood.2. Knowledge: Refers to acquired information or awareness, gained through education or experience.3. Maturity: Demonstrated in one's ability to respond thoughtfully and deliberately to life's challenges, beyond mere age.Wisdom results when these elements merge, and Wisdom+ represents the ability to apply them, leading to wise action with tangible benefits.Four Wisdom Support Constructs1. Wisdom Practice Model: Stories, Ologies, Beliefs, Wisdom+  - Stories: Interpretations of experiences.  - Ologies Fields of study (e.g., biology, psychology) that influence belief systems.  - Beliefs: Shaped by stories and ologies, forming personal behaviors.  - Wisdom+: Integration of experience, knowledge, and maturity into practical wisdom.2. Wisdom to the 3rd Power: Noun, Verb, and Creative Subconscious  - Noun: Represents wisdom as a philosophy, virtue, or practice.  - Verb: Wisdom in action, application, or response.  - Creative Subconscious: The incubator for pondering and creatively engaging wisdom.3. Four Maturity Capabilities: Maturity is developed through four capabilities:  - Objective self-analysis: Extending time between stimulus and response to evaluate beliefs and emotions.  - Understanding & integrating multiple perspectives: Acknowledging ambiguity and others' worldviews.  - Empathetic reasoning: Considering others' welfare while maintaining personal balance.  - Thinking and acting autonomously and authentically : Aligning behavior with values, acting autonomously and with integrity.4. SCARF Model (Dr. David Rock): This model identifies five social domains—status, certainty, autonomy, relatedness, and fairness—that influence human behavior by triggering reward or threat responses. These social elements explain much of modern society's polarization, lack of civility, and increasing tribalism. People often seek to avoid threats and approach rewards, creating division when these domains are challenged.This wisdom framework seeks to answer critical questions about contemporary social dynamics, such as the rise of populism, polarization, and the erosion of pluralism. By understanding the foundational elements of wisdom and the forces that shape human reactions (e.g., the SCARF model), individuals can foster more nuanced and thoughtful responses to life's challenges. The maturity capabilities offer a path to wise action, rooted in empathy, perspective-taking, and authenticity.This approach also suggests that the more developed these constructs are within individuals, the better equipped they are to navigate complex social and personal situations, leading to more harmonious and inclusive societies.

What happens when high performance hides toxic leadership? As innovation accelerates, overlooking the human side of work can quietly erode even the strongest companies.In today's episode, Marc Cunningham sits down with Michael Baumgartner—veteran HR strategist and founder of the Work Life Survival Center—to explore how talent, leadership, and culture intersect. Together, they tackle the hidden costs of poor management, why employee advocacy is non-negotiable, and how businesses can build environments where people and profits thrive.Join us as we discuss:The hidden dangers of promoting talent without people skillsHow promoting without empathy destroys cultureHow HR can become a true catalyst for culture change

89% of entrepreneurs report feeling stuck in “mental overdrive”—even when they try to rest. But what if the problem isn't just stress—it's how you're starting your day?In this powerful and eye-opening episode, George sits down with Dr. Romie Mushtaq, board-certified neurologist, Chief Wellness Officer of Great Wolf Resorts, and bestselling author of The Busy Brain Cure. Together, they explore how brain chemistry—not productivity hacks—is the real key to healing a busy brain, boosting energy, and staying focused.Dr. Romie shares the neuroscience behind your first 30 minutes of the day, how to recognize if you're in a high or low dopamine state when you wake up, and the exact steps you can take to reset your brain chemistry—before the chaos kicks in.Plus, they dive into empathetic leadership, hope science, and why emotional intelligence is the real superpower in business today. What You'll Learn in This EpisodeWhy your first 30 minutes of the day rewires your brain—for better or worseHow to identify if you're starting the day in low dopamine or high dopamineThe specific rituals that boost your brain chemistry naturally (no caffeine needed!)The hidden cost of force-based productivity culture—and how to escape itThe ABCD model of empathetic leadership you can use in life and businessHow hope science is the new foundation for leadership, culture, and personal fulfillmentKey Takeaways✔️Your brain isn't broken—it's busy. And it can be rewired.✔️Caffeine first thing in the morning spikes cortisol and sabotages your brain.✔️Hydration, music, light exposure, movement, and gratitude are powerful brain boosters.✔️Empathetic listening (not logic dumping) is the leadership skill of the future.✔️Hope isn't optional—it's a strategic advantage in leadership and business.✔️Your rituals create your results. Your energy sets the standard for everything you lead. Timestamps[00:00] – 89% of entrepreneurs: stuck in mental overdrive[02:00] – Welcome back Dr. Romie: bestselling author + wellness leader[06:00] – Busy Brain basics: why your brain feels stuck[10:00] – High dopamine vs. low dopamine: how you're starting your day[14:00] – Ideal morning rituals to rewire your brain chemistry[20:00] – The dangers of caffeine in the first 30 minutes[26:00] – How hydration, light, and movement reset your brain[32:00] – Why your environment dictates your success (set it up!)[36:00] – How to practice empathetic listening (ABCD model)[42:00] – Why hope—not hustle—is the future of leadership[51:00] – Modeling hope and being a hope-holder for others[58:00] – Final reflections: setting your brain—and your world—up to winChoose Your Next Steps:Audit your first 30 minutes tomorrow morning: no phone, no caffeine.Pick two positive rituals (movement, gratitude, hydration, music, prayer).Reflect on your dopamine state: are you crashing or sprinting?Practice empathetic listening with one person this week—just listen and hold space.DM @itsgeorgebryant or Dr. Romie with your biggest breakthrough!Resources MentionedWant even deeper insights into busy brain, burnout, and brain health?Listen to Dr. Romie's first appearance on The Mind of George Show: Listen to Managing the Burnout, Anxiety, & Depression Created By Your “Busy Brain”Grab Dr. Romie's Book: The Busy Brain Cure – Learn more hereJoin The Alliance – The Relationship Beats Algorithms™ community for purpose-driven entrepreneursApply 1:1 Coaching – Scale with clarity, simplicity, and connectionLive Events – Step into the room where everything changes: mindofgeorge.com/event

Navigating change is a fundamental human experience, particularly significant during pivotal years like 2025 and 2026. These periods necessitate shedding old patterns for personal evolution, akin to a metamorphosis. While natural, change often elicits resistance, highlighting our need for connection and diverse perspectives. Others in our lives act as mirrors, reflecting unseen aspects crucial for our transformation. Effectively navigating change requires embracing peace, serenity, and surrender. Empathetic listening enhances self and other understanding, while quieting internal noise amplifies intuition – our guide through transitions. Affirming intentions empowers us to approach change with anticipation and confidence. Change is not a solitary journey; others serve as vital teachers. Releasing expectations and examining our motives with honesty fosters genuine connection. The changes around us provide a roadmap for our integration. Trusting our inner guidance and communicating with our higher self are key to navigating these shifts. The rapid advancement of technology, especially AI, amplifies the ongoing transformations. In this era, human sentience – our emotions and adaptability – becomes a unique strength, enabling profound connection and conscious co-creation. In these times, intuition and discernment are paramount. Discerning our inner guidance and identifying limiting beliefs ("short circuits" and "blinders") is crucial for transcending linear thinking. Cultivating our innate abilities is vital for our future. Reconnecting with our intuition can be aided by heeding visceral reactions and taking practical steps. Evaluating our relationships and environments for supportive growth is important. Even small actions, like decluttering, can positively impact our internal state. Ultimately, viewing change as an adventure and trusting in universal support allows us to recognize growth within challenges. These changeover years may present difficulties, but trusting our current position and our inherent capabilities is essential. Remember, you are divinely supported and equipped for the transformations ahead. Additional Resources: Understanding Your Vulnerability is Your Truest Strength with Master of Voice, Stewart Pearce May Energy Forecast: Trust That Things Are Coming Together Send Amanda a DM: @SoulPathology or Email: Podcast@SoulSessions.meFollow Amanda on Instagram: https://www.instagram.com/soulpathology/See omnystudio.com/listener for privacy information.

In this episode of the Helping Families Be Happy podcast, host Christopher Robbins interviews Jessica Spear, an award-winning author, about the complexities of relationships, particularly among preteens and teens. They discuss how to handle situations where friendships suddenly turn difficult and offer guidance for parents helping their children navigate these challenging times. Speer emphasizes the importance of empathy, co-regulation in emotional situations and offers valuable advice for maintaining and mending friendships even amidst differences. The episode also offers strategies for adults feeling isolated, highlighting the significance of close friendships and how to nurture them over time. Episode Highlights 00:00:10: Christopher Robbins introduces the podcast and guest Jessica Spear, discussing her books and expertise in navigating friendships. 00:01:10: Jessica Spear describes her writing focus and educational background, framing the discussion on relationships. 00:01:51: Dialogue begins with a focus on the complexities and challenges of modern relationships in a divisive world. 00:03:11: Christopher shares a personal story about his daughter's upsetting experience with a friend. 00:04:05: Jessica offers advice on empathizing with children when friendships falter, emphasizing the learning nature of social skills. 00:06:11: Discussion on how stress and anxiety impact decision-making and the importance of calming techniques. 00:06:48: Role of parents in emotionally supporting children through co-regulation and healthy emotional management. 00:09:11: Introduction to another personal scenario about feeling isolated despite being friendly and outgoing. 00:10:24: Jessica explains that feelings of loneliness are common and offers strategies to help children find connections. 00:12:26: Christopher shares his method of maintaining lifelong friendships through regular, simple gestures. 00:14:22: Addressing conflict within close relationships, Jessica discusses strategies for setting boundaries and apologies. 00:18:13: Jessica's final thoughts include the importance of controlling our own actions in improving relationships. 00:19:18: Christopher concludes the podcast, providing information on where to find Jessica Spear's work and advice on nurturing friendships. Key Takeaways Fostering emotional intelligence and empathy in children is crucial when they face friendship challenges. Close friendships are rare and valuable, and they require effort and understanding to maintain. Parents play a crucial role in co-regulating children's emotions and setting a calm example. Boundaries and effective apologies are key in repairing and maintaining strong relationships. Regular, thoughtful gestures can help sustain lifelong friendships. Shareable Quotes "We can only control ourselves, and there's so much we can do in any situation right now." – Jessica Spear "Close friendships are hard to find, and that's perfectly normal." – Jessica Spear "Help children recognize and manage big emotions when hard things happen." – Jessica Spear "Remember, it's not what you said, but how you made them feel that people remember most." – Jessica Spear "Emotional intelligence can help in navigating the messy world of friendships and family dynamics." –Christopher Robbins Show Notes by Barevalue.

In this powerful episode of Tech Beyond Gender, Viji—Head of Sales for TCS Asia-Pacific—shares her transformative journey from a shy, academically driven girl in conservative South India to a confident, empathetic leader in global tech. She opens up about the inner battles of self-doubt, breaking out of her comfort zone, and how parenting a neurodivergent child reshaped her outlook on leadership and inclusion.Packed with lessons on self-belief, resilience, and redefining what it means to lead with heart, this episode is a must-listen for anyone navigating change, challenge, or career reinvention.#TechBeyondGender #WomenInTech #LeadershipJourney #EmpoweredLeadership #DiversityAndInclusion #Neurodiversity #ResilientLeadership #CareerGrowth #SelfBelief #BreakingBarriers #SalesLeadership #InspiringStories

In this episode, Ron, Dave and Gregg share their perspectives on the life, ministry, and papistry of Pope Francis. All three of us, looking through the lens of our wisdom model, describe a unique world leader. Also important are our own stories. And how Francis' life illuminates our own evolving values.Additional ReferencesCore Wisdom Formula: Experience + Knowledge + Maturity = Wisdom (+)The formula highlights the interdependence of three key components in developing wisdom:1. Experience: Encompasses personal interactions, emotions, and perceptions, forming the subjective lens through which the world is understood.2. Knowledge: Refers to acquired information or awareness, gained through education or experience.3. Maturity: Demonstrated in one's ability to respond thoughtfully and deliberately to life's challenges, beyond mere age.Wisdom results when these elements merge, and Wisdom+ represents the ability to apply them, leading to wise action with tangible benefits.Four Wisdom Support Constructs1. Wisdom Practice Model: Stories, Ologies, Beliefs, Wisdom+  - Stories: Interpretations of experiences.  - Ologies Fields of study (e.g., biology, psychology) that influence belief systems.  - Beliefs: Shaped by stories and ologies, forming personal behaviors.  - Wisdom+: Integration of experience, knowledge, and maturity into practical wisdom.2. Wisdom to the 3rd Power: Noun, Verb, and Creative Subconscious  - Noun: Represents wisdom as a philosophy, virtue, or practice.  - Verb: Wisdom in action, application, or response.  - Creative Subconscious: The incubator for pondering and creatively engaging wisdom.3. Four Maturity Capabilities: Maturity is developed through four capabilities:  - Objective self-analysis: Extending time between stimulus and response to evaluate beliefs and emotions.  - Understanding & integrating multiple perspectives: Acknowledging ambiguity and others' worldviews.  - Empathetic reasoning: Considering others' welfare while maintaining personal balance.  - Thinking and acting autonomously and authentically : Aligning behavior with values, acting autonomously and with integrity.4. SCARF Model (Dr. David Rock): This model identifies five social domains—status, certainty, autonomy, relatedness, and fairness—that influence human behavior by triggering reward or threat responses. These social elements explain much of modern society's polarization, lack of civility, and increasing tribalism. People often seek to avoid threats and approach rewards, creating division when these domains are challenged.This wisdom framework seeks to answer critical questions about contemporary social dynamics, such as the rise of populism, polarization, and the erosion of pluralism. By understanding the foundational elements of wisdom and the forces that shape human reactions (e.g., the SCARF model), individuals can foster more nuanced and thoughtful responses to life's challenges. The maturity capabilities offer a path to wise action, rooted in empathy, perspective-taking, and authenticity.This approach also suggests that the more developed these constructs are within individuals, the better equipped they are to navigate complex social and personal situations, leading to more harmonious and inclusive societies.

What does it take to tell stories that don't just inform—but truly connect?

Ronald Goldman, PhD is an award-winning psychologist, researcher, speaker, writer, and consultant. He specializes in developmental and applied psychology. His work is related to personal, emotional, and behavioral difficulties that often involve insensitive or harmful treatment of others. This focus improves individual and collective experiences. His research includes numerous contacts with mental health and medical professionals, parents, and children. Dr. Goldman's publications have been endorsed by many professionals in related fields. His writing has appeared in newspapers, magazines, textbooks, and journals. He has been interviewed on various media programs. In episode 563 of the Fraternity Foodie Podcast, we find out why Dr. Goldman chose Columbia University, why he decided to write the book called "The Empathy Evolution: Preventing Violence, Racism, Political Corruption, and Mental Illness by Creating More Caring People", why American problems such as like violence, racism, political corruption, and mental illness persist, what are the early life experiences that might be contributing to this crisis, how students begin to heal from past emotional wounds or internalized patterns that may be holding them back, how to build more empathetic communities on campus (especially in a time of such division and disconnection), how we improve the welfare of infants, children, and society, what culture can do to support improving our quality of life, one insight from this conversation that every student should consider. Enjoy!

For many, reaching out for mental health support can feel daunting—whether due to stigma, fear of judgment, or simply not knowing where to start. Xinn.ai, a WhatsApp AI Chat bot, bridges this gap by offering a 24/7, judgment-free space where users can express their thoughts freely. By making support more accessible and less intimidating, Xinn.ai ensures that no one has to struggle in silence. On The Afternoon Update's Good Tech segment, Michelle Qiu, Founder, Xinn.ai shares more with Lynlee Foo.See omnystudio.com/listener for privacy information.

In a world that often rewards toughness and detachment, could empathy actually be a hidden superpower? This week, Andrew speaks with psychiatrist and bestselling author Dr. Judith Orloff about how empathy can become one of the most powerful tools for healing, personal growth and connection. Drawing on neuroscience, psychology, and energy medicine, Judith explains how anyone can deepen their empathic abilities, protect themselves from burnout, and create stronger, more authentic relationships. Andrew and Judith discuss: ⭐ What it really means to be an empath (and how to tell if you are one) ⭐ Strategies to prevent empathy overload ⭐ The importance of boundaries for empaths.  Dr. Judith Orloff is the New York Times bestselling author of The Genius of Empathy and The Empath's Survival Guide. Her upcoming children's book The Highly Sensitive Rabbit, helps sensitive kids embrace their empathic gifts as a strength. Dr. Orloff is a psychiatrist, an empath and intuitive healer, and is on the UCLA Psychiatric Clinical Faculty.  If You're Looking for More… You can subscribe to The Meaningful Life (via Apple Podcasts, Spotify or Google Podcasts) and hear a bonus mini-episode every week. Or you can join our Supporters Club on Patreon to also access exclusive behind-the-scenes content, fan requests and the chance to ask Andrew your own questions. Membership starts at just £4.50: Join here.  This week, supporters will hear: ⭐ What is Healthy Giving? ⭐ Three things Judith Orloff knows to be true ⭐️AND access to all our previous bonus content—a rich archive of insight and inspiration Follow Up Attend Andrew's new men's retreat, Reconnect With Yourself, this autumn in the Brandenberg countryside near Berlin. Get Andrew's free guide to difficult conversations with your partner: How to Tell Your Partner Difficult Things  Read The Genius of Empathy: Practical Skills to Heal Your Sensitive Self, Your Relationships, and the World by Judith Orloff.  Preorder Judith Orloff's new book for children, The Highly Sensitive Rabbit  Visit Judith Orloff's website: www.drjudithorloff.com Follow Judith Orloff on social media: Instagram: @judith.orloff.md Facebook: @DrJudithOrloff Twitter/X: @JudithOrloffMD Andrew offers regular advice on love, marriage and finding meaning in your life via his social channels. Follow him on Twitter, Facebook and YouTube @andrewgmarshall  

As the property management industry continues to evolve, it's important to stay up to date on the latest innovations in technology. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David Normand from Vendoroo to talk about AI's role in the future of property management. You'll Learn [01:29] The AI Revolution [08:47] The Importance of Empathy and Human Touch [22:21] Decreasing the Cost of Maintenance Coordination [32:29] New Features Coming to Vendoroo Quotables “As any property manager believes, we know how to do it the best.” “If you're not reading articles and studying up on this, I think that's going to catch you by surprise pretty quickly.” “Empathy is the magic lubrication that makes everything better.” “Empathetic reflection and empathy is a magical ingredient.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] David: If you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:00:14] David: Come use it. Yeah. Right. Buyer beware. [00:00:18] Jason: All right. Welcome property management entrepreneurs to the DoorGrow Show or the Property Management Growth podcast. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive group coaching mastermind for residential property management entrepreneurs. We've been doing this for over a decade and a half. [00:00:39] Jason: I've brought innovative strategies and optimizations to the property management industry. I have spoken to thousands of property management companies. I've coached over 600 businesses. I've rebranded over 300 companies like Bar Rescue for property managers, cleaning up their businesses, and we would love to help coach you and support you and your growth. [00:01:01] Jason: We have innovative strategies for building out growth engines, for building out your operational challenges, for helping you figure out how to get to the next level in your business and one of the cool tools that I'm excited to showcase today with my guest here, David Norman, is Vendoroo. We've had you on the show before. [00:01:19] Jason: Welcome back David.  [00:01:20] David: Yeah. Thank you for having me. It felt like years ago, it was only about, I think eight months ago since we did this, so much has changed over the time, so it's great to be back. Yeah, it's great to be back.  [00:01:29] Jason: Good to have you. I know you're in the middle of this AI revolution, which AI is just innovating and changing so rapidly. It probably does feel like years ago, so, yeah. Yeah. Yeah. It's been crazy. You guys have made a lot of changes too, so, you even changed your brand name from the last time we had you on the show. Yeah. Which was I think Tulu. Yeah. Right. And so, yeah. So why don't you get us caught up on what's going on 'cause, you know, there's been a lot.  [00:01:55] David: Yeah. Yeah. Thank you first of all for having me here today, Jason, and from the entire Vendoroo group of us, which, you know, the team has grown 10 x over the past eight months, which has been awesome. And I just also wanted to start in thanking everybody from what we call our client partners who have jumped in into this great unknown that is AI and is going to be like, how is this going to work in our industry? And so that's really what we've been focusing on the past eight months. You know, it's been a unbelievable journey of both failures, successes learnings and insights. And ultimately we're getting excited here at the NARPM broker owner which is in Denver to unveil Vendoroo. Like this is the coming out party. And so we're super excited if you're going to be there. We have a massive booth that we have set up that we have the ai alliance with other people that are working in the AI space, and I really hope that you guys come over and check it out. I promise this. [00:02:53] David: You'll never see a booth or a display like we have set up. At the NARPM broker owner. So.  [00:02:58] Jason: Now I want to go attend it. Yeah. Just so I can see your booth.  [00:03:01] David: So, let me put it this way. You may see the robot from the Jetsons walking around the booth walking around the NARPM broker owner, so, okay. [00:03:07] David: Yeah. Rosie? Yeah. You may see something like that. So she'll be vacuuming with her apron? Yeah. She'll be doing a little social engagement. It'll be cool. So, okay. Okay.  [00:03:17] Jason: Yeah. Very cool. Yeah, so catch us up on what, like, let's get into the kind of the background and the overview for people that have never heard about Vendoroo and what you guys do and how you got into this. [00:03:29] Jason: Yeah. Give people kind of the backstory. Yeah.  [00:03:31] David: Yeah. Thank you for that. So really the backstory is that, you know, we know of this AI economy that's coming, right? And there was a few of us, you know, I've been in this industry for 18 years. You know, I've managed you know, portfolios of 40,000 doors. [00:03:47] David: I've managed them for governments. You know, I started off with our own property management. Much like you guys. We started off with 80 doors. We grew to 550 doors in four years. So it was exciting to know that technology that was coming that promised duplication because, you know, as any property manager believes, we know how to do it the best, right. [00:04:05] David: And so what we decided to do is to come together and say, Hey, if AI's coming, there's two things that we need to figure out. Number one is how is this going to help us show value in this new industry to this new generation of property owners that is here, that is coming, that has been raised in the technology world too, right? [00:04:25] David: And two, can it actually duplicate our efforts? Can it actually be an employee for us? Right? And I don't care what people are promising about ai, you don't know until you get into what we call like, you know, get into the weeds, you got to get into the trenches. And so that's what we did, right? We went out and we were the guys that grabbed the torch and we said, we are going to take all the risk. [00:04:46] David: We are going to jump into the mix. We're going to ask people to jump onto the bandwagon with us and we're going to figure this out. And oh my gosh, what an unbelievable eight months it has been in learning and insights. And I can't wait to get into all the things that we've learned about the property management industry. [00:05:01] David: But that's really what we've been focusing on here the past eight months, right? So we started off with well hey, can the AI assist the va? Can it turn them into a super va? Is that what it's going to be? And, you know, some people were like, yay. And some people were like nay, you know? And so, and you know, because that human failure still was there, right? [00:05:21] David: And you know, what happens if they left? There was that inconsistency. And then it was like, all right, well what can the AI own? Right? What can it do? What can it perfect? And you know, can AI actually be the last employee that I ever hire? Right. That's really, that's a really cool thing to do. [00:05:39] David: But the property managing community had some really specific demands that they said that if this is going to be the last employee that I've had, it has to do this. And that's what I'm excited about our new technology 'cause it's doing those things. You know? [00:05:52] Jason: Yeah. And now you guys have made some big moves. I know, like I've, I have clients that we've sent over to you and they've shared some incredible stories. Like one client, I think he had 154 units or something like under management, and he said in the first day you're of turning on Vendoroo, like it closed out like 80 something work orders. [00:06:12] Jason: Yeah, like, it was crazy. Another client, they had a little more doors. They said it was like 50 something work orders were closed out in the first day of turning it on. And so, I mean, you're creating some dramatic stuff. Like this is a very different thing than what people are used to in maintenance. [00:06:27] David: Yeah. Yeah. And really what the exciting part about this, Jason, is that maintenance is actually really easy. And I know people laugh when I say that it's managing communications that is extremely difficult. Okay. Okay. Right, because you have, you know what AI told us about our industry over the last eight months is when we dove in with it and it took a step back and it said, whoa, you guys don't have a data problem here. [00:06:51] David: You guys have a emotion problem here. There's very specific categories of emotion that are in this space, right? Like, how do you build a technology that senses something? And I know this relates with property managers, 'cause I know this for myself. A property manager can walk into their office, sit down at their desk, and their spidey senses go off and they know something's wrong. [00:07:15] David: There's no screen that's telling them anything. There's no spreadsheet. They know something's off. Right. And so the AI is like, well, the statuses really don't matter that much to me based upon the feedback that I'm seeing from the property managers. Because the status and the communication all seem to be in order, but there's a disruption somewhere. [00:07:35] David: So I need to know about people's emotions. I need to understand about is the resident happy? Does the owner feel supported? Is the vendor being directed? And does the property manager believe that I can own the outcome for this? And it was really cool to start seeing its learning and understanding and picking up on these cues where, you know, people say that this is a data-driven industry. [00:07:55] David: It's really in an emotion driven industry.  [00:07:57] Jason: Oh yeah. It's a relationship and emotion industry for sure. Yeah. Yeah, big time.  [00:08:01] David: And it's really cool to see, and it's really started happening over this past last 60 days, the amount of residents, I was actually just looking at one before I jumped on here, that are like thanking the system, right? [00:08:15] David: Imagine that, like think of all of us that actually worked with the chat bot at like Verizon. I've never thanked that chatbot at Verizon for being their customer service. Right.  [00:08:25] Jason: And how do I get a representative? Representative. Representative!  [00:08:28] David: Yeah. Yeah, for sure. Versus you seeing people, you know, seeing individuals saying to the, you know, saying to the Vendoroo maintenance coordinator, Hey, I really appreciate feeling supported and how fast you acted because you know, there's empathy that's inside of its law and learning. So I don't want to get too much into the details on there. But yeah, these are some of the exciting things that we're working on.  [00:08:47] Jason: I mean, empathy is the magic lubrication that makes everything better. [00:08:52] David: Yeah,  [00:08:52] Jason: I mean they, they've done studies. Teams, even in working in warehouses, are more productive if the team has a higher level of empathy. Yeah. And doctors perform better. Yeah. If there's a higher level of empathy, there's less malpractice suits, like empathetic reflection and empathy is a magical ingredient. [00:09:10] Jason: I coach clients to add that in during sales. Yeah. 'cause their close rate goes up dramatically. Yeah. Right. So yeah. So leveraging and like getting the AI to actually be empathetic in its communication. Yeah. When that's probably not a natural skill for a lot of maintenance coordinators to be empathetic. [00:09:26] David: It's not, it's not a natural skill for a lot of people in the maintenance industry. Right? Yes. Especially when you talk about burnout. People begin developing views of the rental community, right? Like, oh my gosh, they're calling again, and that empathy meter goes lower and lower and lower. [00:09:41] David: Yeah. As people have been in the industry longer. But isn't it great that you have an employee now that knows that, yeah, it's my duty, rain or shine, 24 hours a day, seven days a week, 365 a year to always operate at the highest level of empathy? I never have a bad day. I never take a day off. [00:09:57] David: I'm never upset. I'm never short with somebody on the phone, never tired, never like, oh my gosh, Susan is calling me again. I'm going to let the phone just ring because I'm annoyed of talking to her. And it just is constantly hitting that same level of standard. And this is what's exciting to me, is that there are people that that have played around with this and have been a part of what I call the pain phase, right? [00:10:20] David: The pain phase is that understanding the way that agentic AI works, right? It's input in output. Input, output, right? The more that you're putting into it, the better the results are that you're going to get out of it, okay? Right. It's just like training an employee. So over the last eight months, what we've seen is that the community has trained this to be the level of a person that has now been working in the industry for five years. [00:10:46] David: In eight months. It's got five years of learning in eight months. Okay. Wow. In the next six to 12 months, we're probably looking at somebody that has 10 to 15 years understanding in the next six to 12 months and understand the level of type of tasks that it can do, especially getting into estimates and getting some other work. [00:11:04] David: And again, just you know, having empathy in my own life towards the people that jumped in that are like, what is this all about? Like, how does AI fail? Like, you know, there's still people that are involved and it was like this big like momentous train of like, you know, all these people were jumping on and giving ideas and people are in the loop and now it's weeding everything out and the AI stepping in and saying. [00:11:27] David: Hey, I appreciate all the input that you've given me. Thank you for all your effort. I'm now ready to step up to the plate and to own the outcome. Right. And that's what we're seeing at the NARPM show that's coming out. There's five AI tools. There's a master agent, five AI tools. And you know, I'll give you a couple of pieces here that, you know, we had feedback from our property managers like number one across the board. [00:11:50] David: A property manager said, if I'm hiring AI as my last employee, that has to work in my system. Yeah. Okay. Right. Like I don't want another, I don't want another technology. Yeah.  [00:11:59] Jason: I don't want a new system I got to get every vendor to use or a new system I got to get my team to use or figure out. We don't need another tool to make our lives more difficult. [00:12:08] Jason: No. They've got to use our stuff.  [00:12:09] David: They got to use, we have our existing stack. Yeah. So now the AI is fully integrated into all the most common PMS systems. You know, you have a cool chrome extension that you can download and there's a little yellow kangaroo right right there. And it's actually reading the work order that you're working on, and you can literally just ask it a question now and just being like, Hey, did anybody express frustration or concern on this work order? [00:12:32] David: Right? Because that's the emotion behind the status that you need to know. And it's like, yeah, two days ago Sally said that, you know, she was actually really frustrated about the multiple reschedules by this vendor. And it's like, great, that's a person I should be reaching out to and that's what I should be knowing that a status is never going to tell you. [00:12:47] David: Right? Yeah. It's in your slack, right? So if I have, if I'm on my phone, I'm talking to my employee and I'm laying in bed and I have a panic attack as a property manager, and I'm like, oh my gosh, did we take care of John's refrigerator and the office is closed? I can't get ahold of my employee. Yeah, you can. [00:13:03] David: Your employee works 24 7 now. Hey, can you give me an update on the refrigerator replacement at John's place? Yeah, it was scheduled this day. I contacted John. Everything's good to go. You know, go to sleep. You know, like, like that's the power. Full audit. Full syncing. So it's in your platform. That's really cool. [00:13:21] David: The other thing, it's got to be branded, right? This is a thing that we really learned about, like how important branding is to the community of property managers, right? Yeah. So the communications that go out have to be from your area code that's done. The emails that go out have to have like, you know, your company name and your logo on it. [00:13:39] David: The AI is doing that as well too. So that's being sent out, which is really cool. So people are feeling like, you know, that loyalty to brand is super important. And also do you know now that the AI can ask the residents to give a Google Review and we can link to the Google reviews and give you instant Google reviews to your page through the ai, which is cool, like how it's, it will know that if the success of a Google review is high on the way that the work order was done, that it's probably best to ask this person and it will send them a little thing. [00:14:11] David: Hey, can we get a feedback from you? And we link up to your Google review. And it posts that Google review to generate those 'cause we know those are super, super valuable to property managers. So that's actually going out today. That's kind of a little teaser there. That's the emails out now. [00:14:23] Jason: Nice. We'll have to get you to also connect it to our gather kudos links for clients 'cause then people can pick which review sites. So it diversifies the review profile.  [00:14:32] David: Love it. Love that. I'm going to hook you up with our guy Dotan. He's running that. He's one of our head of product. He's, actually out of Israel. [00:14:39] David: He's a amazing guy. I'd love to get you connected with him. Yeah. Cool. Let's do it. Cool. And then the biggest one too is like, I need a single point of contact. Right. And we knew that before there was a lot of people were still involved. There was a lot of oversight that was going on there, having that confusion and single point of contact. [00:14:56] David: Now it's in your phone, it's in your Slack, it's in your phone extension. It doesn't matter what's going on. You have one point of contact. It's your employee. You ask the question, get the answer, Jason, you can even ask for a change. You can even say, Hey, I want to change a vendor on a job and you'll see that the vendor gets changed for you in the system. [00:15:17] David: You can even say to your ai, and this is the big one: hey how do you triage this work order? And I want you to do this, or I want you to do that. And you just do it right through Slack or right through your PM chat and it makes the change for you. And now you have custom triage and all property managers have the ability to train their own AI for their company. [00:15:36] David: Think how cool that is. A person with 75 doors now, and the product that's being released has their own AI agent customized for their company, right? Yeah. Like, that's what happened over the last eight months, so you can see my excitement. There's been a lot of hard work in this. [00:15:54] David: Yeah, that's amazing. But this has been all the effort and a huge thank you out to everybody who's tried us, you know, even said that this wasn't for them at that point in time because those learnings went into what's going to make this product the best product in the property management space and is going to help people leverage sales and leverage efficiencies and blow their owners' minds away in ways that, that we have never thought about. [00:16:15] David: Oh yeah.  [00:16:16] Jason: Yeah. So I know like initially when you rolled this out, a lot of people were nervous about AI and you guys had kind of a human layer in between the AI and any communication Yeah, initially. Yeah. And so there was like, they had like a reps and a lot of people associated, oh, I've got this rep. [00:16:33] Jason: Yeah. You know, Steven or whatever is my rep or Pedro and I've got Pedro and like, oh no, what if Pedro leaves? And they were associating with that while the AI is really doing the crux of the work. Right. And so you guys have shifted away from even that now the AI is directly communicating with people. [00:16:52] Jason: Correct? Yeah.  [00:16:53] David: Yeah. So let's talk about that. So, definitely, so in the beginning there was like, we all had like lack of trust. We believed what it was going to do, but it was like we had a ton of people still trying, like, you know, using qualified VAs, training them. Like, you know, like, you know, if it fails, like, you know, you have to have a person stepped in and so let's talk about that. [00:17:12] David: So, you know, it was definitely that human layer. And let's talk about where we're at today. It is very clear to us, and the one thing that separates us from everybody is we still believe that humans are super important in this process. Okay? Yeah. And where humans are very important in this process are going to be when the AI says, Hey, I need you to make a phone call to this person for me, right? [00:17:35] David: Hey, I've reached out to this vendor three times and they haven't responded yet. I need you to give a phone call to see what's going on. Right? Hey, I need you to recruit a vendor for me. I need you to reach out and do a recruitment for the vendor. For me. Hey, this owner is asking questions about this estimate. [00:17:51] David: I need you to give a call for me. So the AI is basically able, on a standard work order, the AI can handle 95% of the workflow, no problem. Work order comes in, gets assigned to the resident. It gets out to the vendor. It's under the NTE not to exceed. It's great. The work gets done, the resident uploads its photos, the AI says to the resident, are you happy? [00:18:14] David: Everyone's good. It closes the work order out. Cool. Right. And then if a human...  [00:18:19] Jason: and how is it communicating with the tenant and with the vendor typically? [00:18:24] David: Yep. So, it's very clear that and this isn't a surprise to anybody. Everybody loves text messages, right? Yeah. I mean, that's just, it's just what it is. [00:18:32] David: You literally, like, people will get a phone call and they won't pick up and the text will come back and like text back. Yeah, text me. What do you need? Yeah. Text me here. But, so here's the things that people don't see behind the scenes that we'll talk about. So the complexity that went into. [00:18:51] David: Mapping out how to allow vendors... so a vendor could have like 20 jobs, right? And we don't want to send him like a code that he has to text for every work order so that it links to the right work order. Like what guy wants to do that? Okay. Like that's not how he works. So we figured out how to allow a vendor through AI just to use his regular phone and text anything about this thing. And it's understanding it and it's mapping it, it's routing it to all those work orders because we knew that in order for this to be the last employee somebody would have to handle, it also means that the vendor has to be happy and the same for the resident. [00:19:30] David: They can just text that they have multiple work orders. It understands what work order it's going to. If it's not quite sure, I would ask them, Hey, is this question about this work order? And they say, yeah. And so there's not like, again, codes and links and things that they have to do. It has to be seamless if they're working with a person. [00:19:46] David: So yeah, text message is massive. Email is second, and then phone is third for sure.  [00:19:51] Jason: Got it. So is your AI system calling people yet or you or telling the property manager to make the phone call?  [00:19:58] David: Yeah. People are okay with. If they're calling in like our new front desk agent, which if a person calls in and they want to get information about a listing or if they want to get information about a work order or something like that, or, you know, they're okay with getting that type of information. [00:20:13] David: Yeah. But they are, it is very clear that they are not okay with AI calling them when they're asking for an update on a work order like that. Like that line in the sand very clear. Yeah. And so we have people on on the team. That are constantly monitoring into ai, giving feedback, hitting improvement. [00:20:31] David: I want everybody to know there is not a work order that is taking place that is not touched by a human at least twice.  [00:20:38] Jason: Okay.  [00:20:39] David: Okay. Right.  [00:20:40] Jason: So there's a little, there's some oversight there. There there's, you're watching this, there are humans involved  [00:20:45] David: And then the ai will when it hits certain fail points, right? [00:20:51] David: It then escalates those things up to what we call the human in the loop, right? So there's an AI assistant, we there's people now that we're training a whole new generation of people that are no longer going to be maintenance coordinators. They're AI assistants now, right? And so when the AI says, Hey, this work order is not going down the path that I think it should go to be successful. [00:21:12] David: I'm escalating this up to a human, and so now as a property manager, not only am I getting this AI agent workflow that's standardizing the empathy and the workflows and all the stuff that we talked about in the communications, I also now get a fractional employee that when the AI says, Hey, I need help, I already have an employee that it can reach out to that can make that phone call or call the vendor. [00:21:36] David: But it's also monitoring the AI for me on top of it. So yes, there is, and that's one of the big thing that separates us apart is that the platform comes with what we call a human in the loop, an expert in the loop and so we're training the first generation of AI assistants in the property management industry. [00:21:55] David: Yep.  [00:21:56] Jason: Got it. So the AI maintenance coordinator. Has human assistance. Yep. Underneath it.  [00:22:02] David: And before it was the other way around where Yeah. The AI was assisting the human right. And now the humans are assisting the ai. That's what's happened in the last...  [00:22:11] Jason: that may be the future of all of our roles. [00:22:12] Jason: So,  [00:22:13] David: If you're not reading articles and studying up on this I think that's going to catch you by surprise pretty quickly. Yeah. Learn how to write prompts. I'll tell everybody right now. Yes.  [00:22:21] Jason: Yeah. Interesting. So, now what about this, you know, there's the uncanny, you know, sort of stage where people get a little bit nervous about AI and what do they call it? The uncanny valley or something like this, or right where it gets, it's so close to human that it becomes creepy. And there's some people that have fear about this, that are concerned. You're going to have a lot of late, you know, adopters that are like resistant. "I'll never do ai." [00:22:49] Jason: What would you say to somebody when you get on a sales call and they're like, well, I'm really nervous about this AI stuff, you know, and they just, they don't get it.  [00:22:57] David: Yeah.  [00:22:58] Jason: I'm sure there's people listening right now. They're like, oh man, AI is going to kill us all and it's going to take over the world and it's going to take our jobs. [00:23:05] Jason: And they think it's evil.  [00:23:06] David: Yeah. Yeah. I, and you know, I really want to hear that fear and I want to like, again, have empathy towards that. 'cause I do understand that fear of change causes people to get... Change in general. Yes. Right. It's like, whoa, I like everything the way it's going to be. Right. And we are historically in one of those phases of like, you know, the industrial revolution, the renaissance, like the automobile from horse. [00:23:34] David: Like, this is what is taking place. This is, this will be written down in history. It's massive change. It's a massive change. Massive. So what I would say to them, and not to, not from a way of fear. But to inspire them is there are a lot of hungry entrepreneurs out there that are embracing this head on. [00:23:57] David: Yeah. That are pushing the boundaries and the limits to be able to bring insights and customer service to their clients at a much higher level. And if you want to compete in this new AI economy. I would definitely encourage you to understand and get in and start investing in yourself now. But understand that investing in AI means having some pain threshold. [00:24:21] David: Like you got to get in, like you, you need to be able to give the feedback. You need to understand that if it falls short, do you have to be able to give it the time and the energy and the reward and the payoff of what I'm seeing for property managers who've embraced that when they're sitting there and they're going, I don't touch maintenance at all anymore. Yeah, it's wild. Right? And those are the people that in the beginning of this relationship, and there's a few that come to my head, are the ones that were sending me emails constantly saying, David, this is failing me. I believe in this, but this is failing me. And as my technology partner, I know that you're going to help us get this better. [00:24:58] David: And there is, you know, I have this word down that struggle equals great con conversation, right? Like, and so they had a struggle and that opened up a great conversation and because of that, their technology and the technology is getting better. So yeah, I think that from a personal point of view in this industry, one thing that I want to solve with AI is I think that we can all say that over the past 15 years, we've probably yelled at a lot of vendors or yelled at a lot of VAs or yelled at a lot of people. Let's start yelling at the ai. And then hopefully that the AI will actually eliminate the need for us to ever have to yell at anybody again because it knows us. [00:25:36] David: Yeah. It never fails us.  [00:25:38] Jason: You know? It really is amazing. I mean, your company is creating freedom for the business owner from being involved in maintenance. Yeah. Really?  [00:25:46] David: Yeah.  [00:25:47] Jason: And it just, and they get used to that pretty quickly. Like maintenance is just running and they're like, yeah. It frees up so much head space for them to focus on growth. [00:25:56] Jason: It gives them a whole bunch of like just greater capacity. Yeah. So they feel like, yeah, we could handle adding any number of doors now and we know we can still fulfill and do a good job.  [00:26:07] David: Yeah. Fixed cost scaling. Right? That's a term that we came up with is now that you know that I have a price per door that will cover all my maintenance. So if I went in and brought on 75 doors, I know that I don't have to go out and hire another employee. The system just grows with it and I know exactly what my margin is for all those doors. Right. And as we know previous, before fixed cost scaling a property managers is like, I have enough people. [00:26:32] David: I don't have enough people. Someone quit, someone didn't quit. My profit margins are good. My profit margins are bad. Yeah. And now with these AI tools. You know, you have your front desk employee, you have your maintenance coordinator, you have these fixed cost scales, and now somebody calls you up and says, Hey, I want you to take on 25 doors, and you're like, I have the resource resources for maintenance, which is, we know is 80% of the workload already. I don't have to go out and hire another maintenance coordinator 'cause the system just grows with me, which is cool.  [00:27:00] Jason: So one of the things you shared at DoorGrow Live and you're our top sponsor for the upcoming... Can't wait for DoorGrow Live, can't wait to, so we're really excited to have you back so. [00:27:10] Jason: Everybody make sure you're at DoorGrow Live if you want. Our theme this year is innovating the future of property management. And we're bringing, we're going to be showcasing, innovating pricing structures that are different than how property managers have typically historically priced, that allow you to lower your operational costs and close more deals more easily at a higher price point. [00:27:30] Jason: We're, we'll be showcasing a three tier hybrid pricing model that we've innovated here at DoorGrow, and we've got clients using it. It's been a game changer. We're going to be sharing other cool things about the future hiring systems, et cetera. Right. So you guys will also be there showcasing the future. [00:27:46] Jason: One of the things you shared previously that really kind of struck me as you showed, you did some research and you showed the typical cost. Per unit that most companies had just to cover and deal with maintenance. Yeah. And and then what you were able to get it down to.  [00:28:03] David: Yeah.  [00:28:04] Jason: And that alone was just like a bit of a mind blowing. [00:28:07] Jason: Could you just share a little bit of numbers here?  [00:28:09] David: Yeah. So one of the first things that we had to do when we started way back in the day is figure out well. Like, like what's the impact of AI going to be us from like a cost perspective, right? Is it a huge change? And so we went out on a big survey mission and we were surveying property managers and asking them, what's your cost per door for managing maintenance? [00:28:30] David: How much do you spend every door to manage maintenance? Now the first thing is less than 1% of property managers knew what that cost was. Sure.  [00:28:37] Jason: Oh, sure. Right. Because, but then they got to figure out, oh, we got a maintenance coordinator and we've got these people doing phone calls and they cost this, and yeah, it's complicated. [00:28:45] David: It's complicated. So we built a calculator. Okay. And then people could start adding in that information out into the calculator, and the average person was around $13 and 50 cents a door.  [00:28:56] Jason: Okay. Okay.  [00:28:57] David: Wow. Right, right. So that was where the average person was, somewhere in the low twenties. Yeah. [00:29:01] David: And others were actually pretty good. Like, I'd say like, you know, some of the good ones that we saw were maybe around like, you know, 10, $11 a door or something along that line.  [00:29:09] Jason: They probably had a large portfolio would be my guess.  [00:29:12] David: Yeah. And also I think a lot of it's just like, you know, I don't know if they were still accounting for all their software and everything that they had. [00:29:19] David: Maybe they're not factoring everything. Yeah. No, I think if we really dug in, it'd be different. So now we know that, you know, the base package of what people are getting in. The average cost of what people are paying for 24 7 services that's emergencies around the clock is about $7 and 50 cents a door, right? [00:29:37] David: So right off the bat in AI's first swing, it said we cut the cost in half. Yeah. Okay. Right. So 50% reduction. I mean, to me as an owner, a 50% reduction in cost. That's like. You know, alarms and celebration going off, you know? For sure. And then, yeah.  [00:29:55] Jason: And that's, if everything just stayed the same, like it was still the same level of quality, cutting in half would be a solid win right there. [00:30:03] Jason: Yeah.  [00:30:03] David: Yeah. That's just like status quo stuff. And now what, with the release of the new Vendoroo product that, that's actually being announced here today. The email's going out to all of our existing clients of all the new features that are coming out now, we're starting to see that. You know that quality is now increasing to where if you were to go out and hire that person, you may have to be spending, you know, 55,000 or $65,000 a year. [00:30:29] David: Right? So now it's like saying, okay, if we can get as good as what these people are using for their VAs right, and we know what that cost is, and they're saying that's, you know, that's what their factors is. Well, what happens in the next six to 12 months when this is a seasoned person that you would've to pay $85,000 a year to? [00:30:45] David: Right. Yeah. And right, because they have knowledge of. Estimates and knowledge of vendor routing and knowledge of, you know, it can handle...  [00:30:53] Jason: you've invested so much time into them, so much attention. They know your properties and know your portfolio. They know the vendors. Like you've invested so much into this person that now they sort of have you by the balls so that they're like, Hey, I want 80 k or I walk.  [00:31:06] David: Yeah.  [00:31:06] Jason: You're like, you've got to come up with it.  [00:31:08] David: Yeah.  [00:31:09] Jason: Right. You've got to do it.  [00:31:10] David: Yeah.  [00:31:10] Jason: And you know, because that's not easy to create. And a lot of people, in order to have a good maintenance coordinator, they need a veteran of the industry. Veteran of industry. [00:31:19] Jason: They need somebody that's been doing this a long time.  [00:31:21] David: Yeah.  [00:31:22] Jason: And that's really hard to find.  [00:31:24] David: Yes. It's extremely hard to find as we know. One of the things that I think that we're doing for this industry is we're actually preserving knowledge that I don't think is necessary getting passed down. [00:31:33] David: Yeah. You know, there's a lot less people that I think are as handy as they once were in the Americas and so we have a lot of that knowledge. Like, you know, we know that the average age of an electrician is in the sixties, the average age of a plumber's in the sixties. And these guys, you know, they have wealth of knowledge that it can troubleshoot anything that's going on in a house. [00:31:54] David: And so to be able to try to preserve some of that, so maybe if a person does come in, you know, maybe there's some knowledge sharing along the lines. But let's take it even in another step forward Jason that in the future, you know, the AI is going to know the location of the hot water tank in that house. [00:32:10] David: It's going to then add it automatically to the system, like. It's going to know more knowledge than they will because it's going to have maps of every single property that's all currently sitting inside of, you know, that maintenance coordinator's head, right? And so it's going to, it's going to actually know more than them, you know. [00:32:26] Jason: Yeah. That's wild. Yeah, it is. Absolutely. It's the future. Cool. Well, you're rolling out a bunch of new features. You're announcing these today. You've told me a little bit, but why don't you tell the listeners what's changing, what's new, what innovations have come out? What are you guys launching? [00:32:41] David: Yeah. Exciting. Yeah. So, the biggest one I think is, which is the most exciting is, is Resiroo, which is the first one that actually handles all the communications with the resident and does the triage and troubleshooting. First one of what are you talking about? So we have our products. [00:32:57] David: So you have these AI tools, right? These agents. Right.  [00:33:00] Jason: And so, you know, every, so think of them like different sort of people?  [00:33:04] David: Skill sets. Yeah. Different person. Okay. Exactly. And so that's when you come and see our display at the NARPM conference, you'll actually will see these five agents kind of in their work desk and in their environments, kind of cool. [00:33:15] David: Okay. Able to see them right. So the coolest part about that one is we're doing a major product you know, update on that for not only the knowledge base, but we're actually turning that over to the company. We were talking about this a little bit before, and now they own their own AI agent and they can customize it into how they want it to ask questions or the type of questions and the mindsets when it's triaging stuff. [00:33:41] David: Triaging work orders for their portfolio. Like super cool. So fully customizable to your company, right?  [00:33:49] Jason: So now sometimes the more humans get involved, the more they mess stuff up.  [00:33:54] David: Yes. We make sure they don't mess it up. So everyone's going to learn how to write prompts and they'll submit it into us. [00:33:59] David: And we have a great team of AI engineers that when that knowledge base is written or what they're doing. We will ensure that it is put in so that it actually produces the desire outcome, right? Yeah. Yeah. So that's a very exciting one. The second one that I'm that I think is so cool, do you know that only 10% of all estimates get approved by the owner without one or multiple questions? [00:34:23] David: Because owners really struggle with trust when it comes to estimates. Like 10%. Like, that's a really bad number, I felt as the industry that owners only believe us one out of 10 times. Like that's the way I took that. Yeah. Right. And so, Owneroo is what I coined inside, is the estimate of the future. [00:34:41] David: That really was looking in understanding like what was, what questions was the owner asking when they were rejecting a bid that that we could proactively ask the answer for them to help guide them to understanding the value in this estimate that they're looking at in historical context of the property. [00:35:00] David: How many other people have experienced this issue? Like, like there's a whole bunch of factors that should go into an estimate and an estimate should no longer be like, here's a cost from Frank. Right? Like, like that was like, like that was...  [00:35:14] Jason: here's what Frank said it is. Yeah. Like that was like from the 1940s. [00:35:17] Jason: That's good. How do I trust that?  [00:35:18] David: How do I trust that? That was from the forties and we're still...  [00:35:21] Jason: how much went into this decision? Was this just out of the blue, like pulled out of your ass or is this like legit?  [00:35:27] David: Yeah. Yeah. What's the, you know, we live in a data-driven world, so what's the intellect behind this estimate? [00:35:33] David: And so I'm really excited about Owneroo, which is going to be the new standard for the way the estimates are created. We have the front desk agent which is coming out. So, that one is going to handle phone calls that are coming in, be able to talk about available listings, actual general questions about leases route phone calls over to property managers for you. [00:35:54] David: So again. Very human-like interaction, great AI voice. Actually. We feel it's going to be the best in the industry. So a person's calling in, just like they're calling your office able to handle all those front desk things. We, we have the PM chat, which is now the employee which is fully integrated into all of your systems. [00:36:14] David: It's in Slack. That's your employee that you get to talk to. We believe that if you're going to hire somebody, they should be inside of your communication channels. You have the Google Chrome extension that it's on right inside your AppFolio or your buildium or your Rentvine software that you can ask and talk to it. [00:36:31] David: So, yeah, so we have a lot of exciting products that have come out. And then of course the backbone of all of them in the middle is Vendoroo, which handles all the scheduling, all the communications. You know, a resident asks for an update, responds to them, an owner asks for an update, it responds to them. [00:36:48] David: And you know, it handles actually the body of the work order. So you have those five tools, we believe are what the property management industry said. If you are going to give me an employee, this is what the employee has to be. This is what makes up that employee. So we say that these tools, these agents were actually built by the property management industry. [00:37:08] David: And that excites me because if you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:37:25] David: Come use it. Yeah. Right. Buyer beware.  [00:37:29] Jason: Yeah. So you guys connect with Slack. They can communicate through Slack, but it slack's a paid tool. Have you guys considered Telegram? I love Telegram Messenger.  [00:37:37] Jason: Alright. Could you do that? Write it down. Telegram Messenger is like the iMessage tool that works on every device. [00:37:44] Jason: It's free. It's one of the most secure, it's not owned or controlled by Facebook. Like, WhatsApp, like, yeah. But WhatsApp might be a close second, but we use Telegram internally, so I love Telegram.  [00:37:58] David: We'll definitely take that into, into consideration for sure. Yeah, check it  [00:38:02] Jason: out. Because I, what I love is the voice message feature and I can just listen to my team and others at like high speed, but internal communications and it's free for everybody, which is great. [00:38:12] Jason: So, yeah.  [00:38:13] David: Yeah. I think a lot, for a lot of people it was like you know, who was Vendoroo in the beginning and Vendoroo was like the team of like people that were trying to figure out like how is AI going to work in this industry? [00:38:26] David: How is it going to solve the needs of our property management partners? And this is why I say to everybody, if you thought about Vendoroo, if you came in and the experience wasn't great with Vendoroo, if you're one of our existing clients that has been with us and you're and you're still moving forward, and we thank you so much for your dedication to this, the Vendoroo product, everything that we've done, everything that we worked at is being showcased at the NARPM broker owner. The email's going out today. This is who Vendoroo is. We are a team that is a technology partner for the property management industry that is helping building meaningful AI tools, specifically by demand, by our industry to help us show value and to preserve this great industry. [00:39:09] David: For the future in this new AI economy, right? Like we need to step up. We have clients that are adding doors left and right because they're showing their clients that they use an AI maintenance system and their clients are like, this is what I expect from a property management in this community. [00:39:24] David: Right? And again, Owneroo, that estimate, we believe that in the future. Like, like owners are going to say like, I'm not approving an estimate unless it's like the estimate of the future, right? Like, like that's the new standard. So you got to know what the new standards are and you got to get technology that are going to help you compete with those new standards that will be in your community and are will be in your community in the next week, the next two weeks. [00:39:46] David: And definitely some really cool products in the next six months.  [00:39:49] Jason: All right. Well, yeah, I'm really excited to see what you guys have been able to create so far. So yeah, it's pretty awesome. Yeah. All right. Well David, it's been awesome having you on the show. Sounds like you guys are really innovating the future. Everybody come to DoorGrow Live. David, are you going to be at that one? I will be there. All right, so you can come meet David in person. [00:40:08] Jason: We've got some amazing people that are going to be at this. We've got technology people. There's a gentleman there, one of the vendors they created another really cool tool, but he had a hundred million dollars exit, you know, in a previous business, like there's really amazing entrepreneurs and people at this event, so come to DoorGrow Live, get your tickets, and if you do, we have just decided that we're going to give out to anybody that registers. [00:40:34] Jason: You can pick from one of our free bonuses that are well worth the price of the ticket. Or coming or anything in and of itself, including our pricing secrets training that goes over a three tier hybrid pricing model or our sales secrets training, which goes over how we're helping property managers crush it and closing more deals more easily at a higher price point. [00:40:55] Jason: And reputation secrets, which are helping our clients get way more positive reviews by leveraging the psychology and the law of reciprocity and getting the majority of their tenants in order to give them positive feedback online. Maybe some others. So you'll be able to pick from these bonuses one of these that you might like and that's our free, most incredible free gift ever that we'll give to each person that registers for DoorGrow Live. [00:41:19] Jason: So.  [00:41:20] David: Cool. Awesome man. Always great to see you. Looking forward to seeing you at DoorGrow Live and love that you guys are working on pricing because AI is going to make people think different about pricing. It's going to be way more efficient, so you guys are ahead of the curve on that. Great job, Jason. [00:41:33] Jason: Awesome. All right, so how can they check out Vendoroo, David?  [00:41:36] David: Just visit, Vendoroo.ai, go to the website, request a demo with one of our great sales reps, and yeah they'd love to help you out. See all the new products, see how far it's come. And again, we thank everybody from the bottom of our hearts for all their effort, people who've tried us out. [00:41:52] David: Come back and see what you built and yeah. Come check us out at Vendoroo.  [00:41:57] Jason: Got it. Go check out Vendoroo, it's vendor. If you know how to spell that, V-E-N-D-O-R-O-O dot A-I, go check it out. All right? And if you're a property management entrepreneur, you want to add doors, you want to make your business scalable, you want to get out of the day to day, you want to increase the capacity so your company could easily handle another 200 plus doors without having to make any significant systems changes, reach out to us at DoorGrow. We will help you figure it out. So until next time to our mutual growth. Bye everyone. 

Want to share your thoughts about the podcast? Text a Message!Riding Instructor Interview Series Continues!Enjoy this interview with Katie Boniface!Katie Boniface, a passionate horsewoman based in Queensland, Australia. With over 30 years of riding experience and 18 years as an instructor, Katie brings a wealth of knowledge and heart to her work. After a successful run in dressage, show jumping, and eventing at the state level, she shifted her focus from competition to connection. Through her riding school, Equestrian Spirit, Katie helps riders build deeper, more meaningful partnerships with their horses—grounded in trust, biomechanics, and mutual respect. Her mission is to guide riders in seeing their horses as equals and companions on a journey of growth and self-discovery.Here's the free webinar mentioned: https://www.equestrianspirit.com.au/sayyesFrom Katie:"I have been a horse rider for 30 years and a riding instructor for 18 finding my passion as a teacher in a riding school environment. From childhood through to my early 20's I competed successfully at shows, dressage, show jumping and eventing at state level. Having gotten my trophy and ribbon riding out of me when I was young riding became a spiritual practice for me, developing my connection to my self and others on a deeper level. What occurred to me is that you can't have a meaningful relationship with someone that doesn't want to be with you so I set about looking for ways to get my horse to enjoy being around me. At the same time I was also working with a couple of horses with soundness issues. Having being told that a horse would work soundly if you work it correctly I dug into the physiology of horse movement and how we as riders and trainers can best work our horses not only for soundness but also for suppleness, maximum range of movement and dare I say to look like they actually enjoyed being ridden!!And so triggered a profound reassessment of everything I had ever learnt to date about what it meant to be a horse rider, how I was riding and what my goal was from my training. I discovered the importance of the horses mental, emotional and physical health to not only its performance and success but also to its willingness as a participant in our partnership. And I learnt what it meant to have a true connection with the horse and an open 2 way conversation. It is my goal and mission in life to share these values with as many horse riders as I can so we can start to see our beautiful horses as equals, partners and part of our own life's journey to better understand ourselves through better understanding others."For more info, kindly visit:https://www.equestrianspirit.com.au/FB: https://www.facebook.com/katiebonifaceequestrianIG: https://www.instagram.com/equestrianspiritaustralia/~~~~~~~~~~Thanks so much for listening!  Please write a review if you're inspired!For Riding Instructors, please visit this support page: https://www.inspiredriding.com/support-for-riding-instructors

In this episode, Celeste unpacks the pastel perfection and self-repression of the Capitol's most beloved escort: Effie Trinket. With what we assume is a Virgo sun, Effie serves precision, poise, and just a hint of internalized dystopia.

Episode NotesKim InglebyLinkedIn:linkedin.com/in/kimingleby Twitter:https://twitter.com/kiminglebyInstagram:https://www.instagram.com/kimingleby/Facebook: https://www.facebook.com/kiminglebycoachWebsite:energisedperformance.comenergisedbusiness.comkimingleby.co.ukMy social media links:Podcast:https://podcast.app/day-in-day-out-p832991Instagram:https://www.instagram.com/muui23LinkedIn page:https://www.linkedin.com/company/day-in-day-out-podcast/?viewAsMember=trueYouTube:https://bit.ly/2UVszCm

Ever faced a frustrated donor? If you've been fundraising for any length of time, chances are you've been on the receiving end of donor displeasure. Donor frustration comes in many forms - from upset letters and negative social media comments to exasperated responses when you reach out. Andrew and Rhen tackle these awkward situations with practical advice for becoming a supportive listener. Their key insight: when donors express frustration, it often stems from genuine care about your organization and a desire to see improvement. As a fundraiser, learning to separate a donor's anger from their feelings about you personally is essential for navigating these challenging interactions successfully.

Join us for a truly enlightening conversation with Dr. Michelle Borba, a renowned educational psychologist and bestselling author, who shares her expert insights on fostering resilience and empathy in children through the power of nature.

Getting Weird, with Ashley Good Episode 079 - How Dare I Try to Be Empathetic and Understanding! Once I figured out how to plug my mic in, I discussed: Dead Internet Theory, reality (literally what even is it), Canada's upcoming election, and ghost jobs. If you haven't watched it before, my video on Dead Internet Theory is very relevant: https://www.youtube.com/watch?v=6w54AvFP_70 *** Song: Existential Dread - Performed by AI, Written by Ashley Good *** YouTube Channel: www.youtube.com/@ashleyegood

Welcome to Episode 142 of the Think UDL podcast: Empathetic Design with Jimena Vergara Sanz. Jimena is an Assistant Professor of Industrial Design at Appalachian State University in Boone, North Carolina. A teaching and learning college of mine introduced me to Jimena's work, so I'd like to thank Derek Eggers in our Center for Teaching and Learning for Student Success for this fantastic connection. In today's episode, we discuss empathetic design, human-centered design, adaptive design versus universal design, and of course, universal design for learning. I learned so much from the exercises Professor Jimena Vergara Sanz has introduced to her students and so have her students and also, so has she as we will discuss. We talk about her interesting journey as a professor in a foreign context, that is being an international professor teaching in the United States, and also how having a physical disability informs her teaching practice. And we end with hope. So much hope! And how we need empathy in the world and how empathetic design makes the world so much better–not just in education, but in politics, the medical and medical insurance field, and just everywhere. I am so excited to bring this conversation to you and if you want to learn more you can find Jimena's contact information along with the articles mentioned in today's episode on the ThinkUDL.org website resources just before the transcript for this episode.

Jade Coats, OD, FAAO, of Rogers, Arkansas, wants patients to feel like she's in their corner, inside and outside of the exam room. She's ready with a list of resources to help patients who need some emotional support as caregivers or patients undergoing treatment. Being empathetic, she says, costs her no additional time but creates mountains of goodwill and can contribute to better outcomes. 

In this powerful follow-up to the series on biblical masculinity, Chris Hilkin continues unpacking what it means to be a man after God's own heart through the PRIME MEN acrostic. After Jerrad Lopes opens with a heartfelt update and thanks the Dad Tired community for their support, Chris teaches through the next key biblical traits of godly manhood: Intentional, Meek, Enduring, Moral, Empathetic, and Noble. With deep theological insight, biblical references, and real-life application, this episode challenges men to take spiritual leadership seriously—at home, in the church, and in the world.Bible Passages Mentioned:John 8 – Jesus and the woman caught in adultery1 Timothy 3:4-5 – Managing one's family wellEphesians 6:4 – Fathers training and instructing childrenGenesis 18:19 – Directing one's household in the way of the LordGenesis 3:6 – Adam's passivity in the Garden1 Samuel 3:11 – Eli's failure to discipline his sonsMark 5 – Jesus healing the bleeding woman2 Timothy 1:7 – Spirit of power, love, and self-controlProverbs 16:32 – Better to be patient than a warriorPhilippians 2 – Christ's humilityProverbs 24:16 – The righteous fall seven times but rise again1 Corinthians 16:13-14 – Be strong, courageous, and do everything in loveLuke 23 – Jesus carrying the cross1 Timothy 4:8 – Godliness has value for all thingsTitus 2:7-8 – Teaching with integrity1 Samuel 15 – Saul's disobedienceMatthew 4 – Jesus' temptationJohn 17 – Jesus interceding for his disciplesNehemiah 4:14 – Fight for your familiesPhilippians 4:8 – Whatever is noble, think about such thingsProverbs 22:1 – A good name is more desirable than richesMicah 6:8 – Do justice, love mercy, walk humblyActs 5 – Ananias and SapphiraJoshua 7 – The sin of AchanJohn 18 – Jesus on trial before PilateIsaiah 53:7 – Like a lamb silent before its shearersLuke 23:34 – Jesus forgives those who crucified HimDiscussion Questions:Which of the PRIME MEN traits (Peacemaking, Repentant, Intentional, Meek, Enduring, Moral, Empathetic, Noble) do you most naturally embody, and which one do you struggle with the most? Why?(Bonus: Print the list and literally highlight where you're strong and where you're bleeding, as suggested in the episode.)Read Ephesians 6:4. What does it look like for you, specifically, to take spiritual responsibility for your kids? In what ways have you been tempted to hand that role off to someone else?How have you misunderstood meekness in the past? What would it look like for you to walk in “power under control” this week?How does your private life reflect your integrity? Are there places in your life where you are “fractioned” or living in two different personas? What does integration look like for you?In a culture that values comfort and ease, what does it mean to endure like Jesus? How can you practically grow in endurance and perseverance when life gets hard?

In an effort to make sure your child understands that they need to be accountable for their behavior, you might be in the habit of telling your child that they must apologize to you or others. In this episode, Dr. Nanika Coor explains why forcing your child to parrot I'm-sorrys may not help them develop true remorse. Have a parenting question? Email us at parenthood@quickanddirtytips.com or leave a voicemail at 646-926-3243.Find Project Parenthood on Facebook and Twitter, or subscribe to the Quick and Dirty Tips newsletter for more tips and advice.Project Parenthood is a part of Quick and Dirty Tips.Links: https://www.quickanddirtytips.com/https://www.quickanddirtytips.com/subscribehttps://www.facebook.com/QDTProjectParenthoodhttps://twitter.com/qdtparenthood

"We need to cultivate a culture of listening in society." But what does it truly mean to listen?In this episode, we delve into the profound impact that sound can have on our lives as we speak with renowned sound recordist Andrew Skeoch. With his expertise in capturing the essence of nature through sound, Andrew shares his journey of deep listening, the importance of empathetic listening, and how it connects us to the natural world and one another.Andrew, the author of Deep Listening, records breathtaking natural habitats from across the globe which have gained worldwide attention, with albums that attract tens of thousands of weekly streams on Spotify. His work has also featured in major films like Rabbit Proof Fence, The Jungle Book (2016), and the upcoming Force of Nature starring Eric Bana.Our conversation delves into the evolution of a heart-centered society that values cooperation over unhealthy competition. Andrew highlights the importance of understanding nature as an ongoing process and discusses how human sensitivity plays a crucial role in shaping our societal values. Support the ShowCasual Support - Buy Me A CoffeeRegular Support - PatreonBuy the book - Futuresteading - Live Like tomorrow mattersPod Partners Rock: Australian Medicinal Herbs  Code for Discount: future5 Andrew's Website: https://listeningearth.com/andrewskeoch/We talked about:How to deeply listen, slow down and be present.Empathetic listening to nature and what we can learn by other species.Cooperation in nature often occurs across diverse species.Listening helps us connect with our inner selves and the environment.Nature's evolution shapes behaviors that benefit living systems.Listening is a powerful tool for social and political change.We need to cultivate a culture of listening in society.Nature teaches us that cooperation is more beneficial than competition.Human sensitivity varies, impacting societal values and interactions.We must learn from nature to create inclusive social structures.Practical applications of nature's principles are necessary for societal change.Understanding our evolutionary past can inform our future interactions.Support the show

In this episode of Lab Rats to Unicorns, we delve into the groundbreaking work of Dr. Anant Madabhushi, a distinguished professor at Emory University and a driving force in the application of artificial intelligence to healthcare. As the founder and executive director of the Emory Empathetic AI for Health Institute and the founder of Picture Health, Dr. Madabhushi is revolutionizing the field of oncology through innovative AI-powered diagnostic platforms. Listen as Dr. Madabhushi shares his personal journey, from his early education in biomedical engineering in India to his pivotal research in digital pathology in the United States. He recounts the experiences, including the loss of his aunt to breast cancer, that fueled his determination to find better ways to diagnose and treat this devastating disease. Discover how the advent of digital pathology, combined with sophisticated machine learning algorithms, has enabled his team to extract unprecedented insights from tissue slides, going beyond traditional diagnostics to predict disease aggressiveness, prognosis, and even response to therapies like immunotherapy. Dr. Madabhushi also discusses the crucial mission of the Emory Empathetic AI for Health Institute: to ensure that the benefits of AI in healthcare reach all populations, particularly those historically marginalized and underserved globally. He highlights the importance of developing technologies that are not only cutting-edge but also accessible and affordable in diverse healthcare settings. Learn about the challenges and triumphs of translating academic research into impactful commercial solutions through his entrepreneurial ventures. This episode offers a fascinating look into the convergence of AI, medicine, and a deep-seated commitment to improving patient care worldwide.

Colleen Bowman, VP of HR at IAC, shares her unconventional path from nutrition to HR leadership, revealing how empathy and high expectations empower teams. Discover her insights on navigating complex healthcare benefits, building trust, and the evolving role of HR in a changing world. Colleen emphasizes the importance of relationships, continuous learning, and employee education […]

Empathy isn't just a nice-to-have skill; it's a cornerstone of meaningful connections. Understanding how others think and feel can transform relationships, both personally and professionally. That's where the four animal personality types come in.  Framing empathy through these relatable archetypes makes it easier to identify and adapt to different communication styles.  In this episode, we'll develop our empathetic ability using four animal personality types and deepen the quality of our relationships, leading to more joy and fulfillment.

Ella and Listener return for Take 2 of our most listened to episode ever!  Join us as we interview them at TASSP for their take and experiences with Spanking & Crying.  Learn about the five types of emotional crying:  loss/separation Grief   Helplessness/powerlessness  Physical pain/discomfort  Empathetic crying  Positive experience/moving situation  Dacryphilia - What does it mean and are you one?  Let's ponder about what are your responsibilities as a spankee when getting spanked for a transgression?  

Courageous empathy. Yep - it takes courage and strength to break existing leadership paradigms and embrace empathy in our world today. We don't acknowledge that often enough. Embracing empathy as a leader is as much a self-development exercise as it is a leadership style! Today I speak with Sanela Lukanovic about courageous empathy, how the identity of empathy gets in the way of embracing it at the top, how it can be used against you, and how to practice empathy while avoiding burnout by starting with self-compassion. Sanela shares how her knack for coaching difficult people without blocking change can enable you to deal with the person rather than the problem. And why we sometimes swing too far between polar opposite paradigms of cold dictatorship and submissive chaos before we can land on what works right for us. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Be brave enough to be the type of leader that is required in our workplaces and our world.You must set boundaries around empathy. If you don't, you are risking burnout, people-pleasing, and submission in your leadership. You don't want to wall yourself off, but you don't want to be walked all over either.Boundaries allow you to see and allow a back and forth (like over a fence). Barriers impede progress. "It takes a lot of courage to sit across from somebody and be open and willing to hear their perspective." — Sanela Lukanovic Episode References: The Daring Greatly Programme, based on research by Dr. Brené Brown: selfdom.life/daring-greatlyThe Empathy Edge podcast episodes: Daina Middleton: How to Do Layoffs with Humanity, Inclusion, and CompassionM.E. Hart: How to Have Honest Conversations at WorkFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Sanela Lukanovic: Transformational Coach and Daring Way™ FacilitatorSanela Lukanovic is a Transformational Coach and founder of Selfdom. With over two decades of experience, Sanela empowers individuals to lead with authenticity, purpose, and courage. She is a public speaker, thought leader, and expert in coaching women leaders to overcome unique challenges and create value-aligned change.Using somatic and neuroscience tools, Sanela helps clients achieve holistic personal growth. Her impactful talks and group programs focus on building courage, empathy as a shame resilience tool, perfectionism, boundaries, and self-compassion. Her background in management consulting and cross-sector experience in leadership development enrich her coaching approach.Connect with Sanela:Selfdom: selfdom.life LinkedIn: linkedin.com/in/sanela-lukanovic-682927 Instagram: instagram.com/selfdom_life Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

Guest: Jeff Peterson   Guest Bio: Jeff Peterson knows B2B selling. With more than 15 years of experience as a sales executive and sales manager, primarily with both local and national linen and uniform companies, and the packaging industry. Jeff has a strong track record of delivering industry-leading results in competitive markets. While still having “boots on the ground” in sales management, he has shared his empathetic, value-based sales and marketing approach through numerous publications, consultations, and engagements. A husband and parent of four children, in his increasingly rare free time Jeff enjoys a great restaurant, live music, playing tennis, and getting himself into adventures exploring new cities and towns.   Key Points: Introduction to Sales: A mentor offered him a sales job, even though he wasn't qualified. Minimal training — was told to knock on 30 doors daily and input data into a CRM system. Gained experience through trial and error, learning alongside a team of peers in the millennial uniform world.   Transition to Sales Manager: After his boss was promoted, Jeff was thrust into the sales manager role with little formal training. Took initiative to figure things out, continuously learning over the years. Acknowledged both successes and failures, but focused on learning from mistakes and helping his team grow.   Sales Development: Developed a passion for the craft of sales, learning from thought leaders in the field. Focused on constantly improving and passing on that knowledge to others.   Sales Leadership Approach: Emphasizes systematic and adaptable training and onboarding processes. Customizes training based on the individual's level of expertise, offering an 8-week process with supervised practice. Believes in guiding the team and letting them find their own methods, but with close oversight in the beginning.   Prospecting and Growth: Faces challenges in an industry that could be complacent with existing customers, but emphasizes the importance of new revenue. Encouraged a culture of prospecting, focusing on old-school methods (cold calls, email outreach) to grow the business.   Managing Sales Team Culture: Has worked to shift from a "hunter-farmer" model to one focused on generating new revenue. Values create a mindset focused on new business, which he believes is essential for organizational success.   Challenges with CRM Usage: Sees CRM as a critical sales enablement tool but acknowledges that getting full buy-in from salespeople can be difficult. Focuses on showing the CRM's benefits, such as organizing tasks and managing opportunities efficiently. Strives for a balance between enforcing CRM usage and respecting top performers' flexibility.   Balancing Optimism and Realism: Struggles with maintaining enthusiasm while also being pragmatic about challenges and issues within the company or industry. Believes in transparency with his team, providing honest updates about challenges while focusing on solutions and maintaining morale. Focuses on ensuring his sales team stays motivated and confident despite external challenges.   Guest Links: LinkedIn: https://www.linkedin.com/in/jeff-peterson-a58a1028/        About Salesology®: Conversations with Sales Leaders Download your free gift, The Salesology® Vault. The vault is packed full of free gifts from sales leaders, sales experts, marketing gurus and revenue generation experts. Download your free gift, 81 Tools to Grow Your Sales & Your Business Faster, More Easily & More Profitably. Save hours of work tracking down the right prospecting and sales resources and/or digital tools that every business owner and salesperson needs. If you are a business owner or sales manager with an underperforming sales team, let's talk. Click here to schedule a time. Please, subscribe to Salesology®: Conversations with Sales Leaders so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! To learn more about our previous guests, listen to past episodes, and get to know your host, go to https://podcast.gosalesology.com/ and connect on LinkedIn and follow us on Facebook and Instagram and check out our website at https://gosalesology.com/.

Last week we looked at the Indigo Children. This week we look at the second wave of Star Seeds and lightworkers which are the Crystal Children. Who are the Crystal Children? What is their mission, traits and identifiers? Who gave them this mission and what is the ultimate goal?Email us at: downtherh@protonmail.com

In this episode, we dive deep into the role of empathy in our everyday interactions with Mahlon and Jamie from The Roundtable Mindset Podcast. We explore what empathy means, what it looks like in action; and the importance of balancing empathy in the world.We discuss things like:

On this episode of DGTL Voices, I interview Artem Rodichev, founder and CEO of X-Human, about the intersection of AI and empathy. We discuss the role of empathetic AI in alleviating loneliness, the potential for AI to understand love and relationships, and the keys to success in entrepreneurship. Artem shares insights from his journey in building X-Human and the future trends in AI, emphasizing the importance of empathy and personalization in technology.

Is AI More Creative and Empathetic than we are? by Nick Espinosa, Chief Security Fanatic

Join Konvoy Managing Partner Josh Chapman as he unpacks our latest newsletter topic: affective computing and its impact on gaming. Can technology truly understand human emotions? From early psychological theories to AI-driven emotion tracking, we explore how gaming experiences could adapt in real time based on player moods. Could this be the next frontier in game design, or are we still years away from meaningful applications? Tune in as we break down the potential, the challenges, and what this means for the future of gaming. Love what you hear? Subscribe for weekly newsletter episodes.

Drs Camidge and Studts discussed Dr Studts' career in behavioral science, particularly in lung cancer prevention and control. Dr Studts shared his journey from having a high school interest in psychology to assuming his current role at the University of Colorado.

Our guest today is Amy Dragon - a mastering engineer from Portland, OR.Amy has worked with Big Thief, Sam Prekop, Marisa Anderson & Tara Jane O'Neil, Silversun Pickups, and girlSperm.We talk about how having a background in social work and community advocacy can influence your workflow, cutting lacquers, being a DJ, listening to records as a whole, knowing when to do nothing, and the open-mindedness and kindness of the mastering engineer.This episode's music is brought to you by Gerecki from Novi Sad, Serbia from their upcoming EP. For more information on Gerecki, head to:https://www.instagram.com/gereckigerecki/For more information about Amy:Check out:https://amydragon.comAnd you can find her on Instagram: @amy__dragon

I'd love to hear from youThis episode explores the characteristics and traits of young souls, emphasizing their journey of personal growth and development. We discuss the signs that reveal a young soul's presence and the importance of recognizing and understanding this stage in both themselves and others.• Definition and explanation of young souls • Key signs indicating one may possess a young soul • Discussion of materialism and success among young souls • Emotional development challenges faced by young souls • The role of competition in the lives of young souls • Famous individuals identified as young souls throughout history • Empathetic considerations for interacting with young souls • Invitation to engage with the topic in personal reflectionNext Sunday's Episode:  Signs From Angels Support the showThe Angel Room is a place for those who love angels, those who want to know more about them and how to get the most angelic guidance possible. You will enjoy spiritual, healing, enlightening, and empowering topics each week. Voted one of the best Best Soul Path Podcasts in 2023 by PlayerFM and one of the Top 100 Spiritual Podcasts on Feedspot .Host, Ivory LaNoue is a respected angel communicator based in central Arizona. She offers a variety of angel readings, angelic healing services, spiritual counseling, life coaching and mentoring to become a certified angel communicator or Empath. She is the author of Let Your Angels Lead, available on Amazon. Her book teaches you how to feel, see and hear your angels so you can gain the most angelic guidance possible in your life. Join Ivory's Patreon page (The Angel Room) for exclusive content, ad-free podcasts, live classes and events! Get a free 7-day subscription so you can check out what is available.You can learn more about Ivory and her services at IvoryAngelicMedium.com.Podcast: https://the-angel-room.onpodium.co/Email: ivoryangelic@outlook.comYouTube Channel: https://www.youtube.com/@ivorylanoue4912Book: https://ivorylanoue.com/

Shoot us a Text.9 days to NADA and you can feel the anticipation around the social media halls. Today, we're talking about how the US Commerce Department is banning Chinese and Russian car hardware and software, Google's new automotive AI agent debuting in the Mercedes CLA and Target changing production timelines to match social media trends.Show Notes with links:The U.S. government has finalized a sweeping ban on the use of Chinese and Russian-made hardware and software in internet-connected vehicles to bolster national security and protect consumer privacy.The Commerce Department will ban Chinese and Russian connectivity hardware in 2030 models and driving software from 2027 models.Manufacturers tied to China and Russia are also prohibited from selling connected vehicles in the U.S.Commercial vehicles, such as trucks and buses, are not yet covered but will be addressed soon.Secretary Gina Raimondo stressed the ban as a measure to protect national security and American privacy. “This is a targeted approach to ensure we keep PRC and Russian-manufactured technologies off American roads,” Google Cloud has unveiled its Automotive AI Agent platform, debuting in the new Mercedes CLA. The advanced system promises seamless, conversational interactions tailored for driver with enhanced natural language processing.The next-gen MBUX Virtual Assistant has four “personality traits” (natural, predictive, personal, empathetic) and can ask clarifying questions to improve responses.Powered by Google's Gemini and Vertex AI, it offers real-time Google Maps updates, restaurant reviews, recommendations, and handles multi-turn dialogue.Older Mercedes models with MBUX Voice Assistant may receive updates incorporating ChatGPT and Bing, though without full conversational AI features.“This is just the beginning of how agentic capabilities can transform the automotive industry,” said Sundar Pichai, Google CEO.Target is speeding up its production process, slashing timelines from 27 weeks to just eight, to keep pace with consumer demands and trends driven by digital giants like Shein and Temu.Target's new model responds to rapidly shifting social media trends, aiming to match fast fashion's quick go-to-market strategies.For example, Target recently pivoted from decorative bows to cherry-themed holiday apparel, responding to consumer demand in time for the season.Innovations in supply chain and design allow Target to cut product development cycles by nearly 70%.“The next chapter in retail is going to be about innovation, newness, creativity,” said Rick Gomez, Target's Chief Commerce Officer.Hosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

This Podcast Is Episode 610, And It's About Practical Applications Of A Must-Read Book Into Your Small Business It's amazing how some books stand the test of time. We usually refer to one of our most recommended, Stephen Covey's The 7 Habits of Highly Effective People, when we mentor our contractor clients and employees. Although it was first published three decades ago, its lessons are still incredibly relevant for business owners. You might wonder – how these habits fit into today's landscape of changing trends, tight deadlines, and constant distractions. The short answer is that they're timeless because they focus on principles that help you stay grounded while growing your construction business.   Below, we'll break down some of Covey's key habits and explore how you can bring them to life in your business today. Think of this as your blueprint for thriving in the chaos, not just surviving it.   1. Be proactive – the power of owning your choices   Covey's first habit, "Be Proactive," is about owning your life and decisions. For business owners, this means focusing on what you can control instead of stressing about what you can't.   Here's the thing about being reactive—it's debilitating. Complaining about a slow economy or frustrated customers doesn't solve anything, but switching to a proactive mindset is a game changer.   Anticipate potential challenges before they become disasters. For instance, if team morale starts to dip, address it early with open communication or team-building initiatives. Focus on solutions, not problems. Instead of dwelling on a client who backed out, consider what adjustments in your sales process could improve retention. Teach your team the same mindset. An empowered team that problem-solves proactively is a considerable asset.   Proactive leadership doesn't just keep you afloat; it helps you adapt and innovate in a competitive landscape.   2. "Begin with the end in mind" - set clear goals   This one often hits deep because how many rush into a workday without a clear direction? Covey's second habit reminds us to define our goals before taking action.   If you're running a business, you have to think long-term. What kind of company culture are you building? What legacy do you want to leave behind? Once you're clear on those things, aligning your daily tasks and decisions with the bigger picture becomes easier.   Create a vision statement that both you and your team can rally behind. Before launching a new service, ask, "What does success look like?" and "How does this align with our core mission?" Use goal-setting frameworks like OKRs (Objectives and Key Results) to ensure everyone in the business knows where they're headed.   Think of this habit as your compass. Without it, you're likely to work hard but still feel lost.   3. Put first things first – manage your time   Quick question – how often do you find yourself buried in "urgent" tasks, only to acknowledge at the end of the day that you didn't touch what's important? That's where Covey's third habit, "Put First Things First," shines. It's all about distinguishing between urgent and truly important, then acting accordingly.   Use Covey's Time Management Matrix. Focus on tasks that fall into Quadrant II – essential but not urgent (strategic planning, team development, or building new partnerships). Delegate or eliminate tasks that don't move the needle. Not everything deserves your attention. Start each day by asking yourself, What's my biggest priority? If I do nothing else today, what task absolutely must get done?   When you focus on what truly matters, you'll feel less like you're playing catch-up and more like you're moving forward.   4. Think win-win – building mutually beneficial relationships   Business isn't a zero-sum game. Covey's fourth habit, "Think Win-Win," pushes us to find solutions that benefit everyone involved—clients, employees, and business partners. It's the foundation of trust and collaboration.   Negotiate with empathy. During discussions, consider the other party's needs and goals and find a compromise that works for everyone. For your team, create opportunities where employees feel empowered and valued. A win-win work culture keeps talent engaged. Innovate with your customers in mind. Ask how you can provide more value to them – and watch how that mindset leads to loyalty and referrals.   Win-win isn't always the easiest route, but it pays off in the long run.   5. Seek first to understand, then to be understood – empathetic communication   Have you ever been in a meeting where everyone is talking, but no one is actually listening? Covey nailed it when he discussed the importance of understanding others before getting your point across.   Empathetic communication is one of the most valuable tools for construction business owners. Whether with a frustrated client or a team member struggling with workload, truly listening builds trust and clarity.   Pause during tough conversations and fully grasp the other person's perspective before responding. Use active listening techniques like paraphrasing or asking thoughtful follow-up questions. Encourage this habit in your team to strengthen collaboration and reduce misunderstandings. The better your communication, the stronger your relationships – and a thriving business is built on great relationships.   6. Synergize   Combine the strengths of diverse team members to achieve innovative solutions. In construction, this can mean leveraging the unique skills of various trades to enhance project efficiency. Encourage collaboration through joint problem-solving sessions, where team members can share ideas and work together on challenges. The combined efforts of a well-coordinated team can lead to exceptional results.    7. Sharpen the Saw   Invest in the ongoing development of yourself and your team. This includes professional training, certifications, and wellness initiatives to ensure everyone functions at their best. Encourage a culture of continuous improvement through workshops and skill-building exercises. Regularly reassessing and refining processes keeps your business adaptive and innovative in a competitive market.   What makes "The 7 Habits of Highly Effective People" priceless for construction business owners today? Its focus is on principles over trends. Trends come and go, but these habits ground you in what truly works – proactive leadership, clear goals, thoughtful planning, and fostering meaningful relationships.   Adapting these habits to your daily life won't happen overnight, but even small shifts can create momentum. Pick one habit to focus on this week, cultivate a proactive, goal-oriented, collaborative environment, and see how it transforms your leadership and business growth.   Remember, no matter how fast the business world moves, the principles in this book will always hold relevance. They don't just make you more effective – they make you a better leader, decision-maker, and collaborator. So whether you need an excellent book or a knowledgeable bookkeeper, we are here to help. About The Author: Sharie DeHart, QPA, is the co-founder of Business Consulting And Accounting in Lynnwood, Washington. She is the leading expert in managing outsourced construction bookkeeping and accounting services companies and cash management accounting for small construction companies across the USA. She encourages Contractors and Construction Company Owners to stay current on their tax obligations and offers insights on managing the remaining cash flow to operate and grow their construction company sales and profits so they can put more money in the bank. Call 1-800-361-1770 or sharie@fasteasyaccounting.com

Adam Nagus is a digital transformation leader who has built award-winning digital and data capabilities for organizations like Accenture and FTI Consulting, along with founding Digimasters. Adam's expertise spans strategic workforce planning, generative AI, and design thinking, making him a thought leader in the AI-powered world. In this conversation, we explored: Building and managing AI-focused teams, The importance of empathy and storytelling in data visualization, Integrating AI into organizations for real business outcomes. EPISODE LINKS: Adam Nagus on Twitter: https://x.com/ScubaDam Adam Nagus on LinkedIn: https://www.linkedin.com/in/adamnagus/ Adam's Website: http://digimasters.co.uk/ TIMESTAMPS: 00:00:00 Intro00:00:26 What's the next idea?00:05:08 LLMs and language CONNECT: Website: https://hoo.be/elijahmurray YouTube: https://www.youtube.com/@elijahmurray Twitter: https://twitter.com/elijahmurray Instagram: https://www.instagram.com/elijahmurray LinkedIn: https://www.linkedin.com/in/elijahmurray/ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-long-game-w-elijah-murray/ Spotify: https://podcasters.spotify.com/pod/show/elijahmurray RSS: https://anchor.fm/s/3e31c0c/podcast/rss

LinksConnect: www.linkedin.com/in/lisa-lutoff-perloWebsite: www.lisalutoffperlo.com/homeBook www.amazon.com/dp/B0C68B5896Show notes time stamps:

Building a strong, empathetic team isn't just about training—it's about connecting. In this episode, we share behind-the-scenes insights from a DealMachine team meeting. From creative approaches like using Kahoot for engagement to strategies for handling challenging customer interactions, we dive into actionable tips for training your team to excel. Tune in for lessons on fostering empathy, improving communication, and creating a collaborative culture that drives success. KEY TALKING POINTS:0:00 - Introduction2:09 - Our Kahoot Game6:48 - Recent Wins With The DealMachine Team8:18 - The New DealMachine Map9:40 - Wins From People Joining Virtually10:34 - The Investors That Came To Meet With David13:07 - Shout Outs15:07 - Wrapping Up15:23 - Outro LINKS:Instagram: David Leckohttps://www.instagram.com/dlecko Website: DealMachinehttps://www.dealmachine.com/pod Instagram: Ryan Haywoodhttps://www.instagram.com/heritage_home_investments Website: Heritage Home Investmentshttps://www.heritagehomeinvestments.com/

Empathy is way more than knowing what someone is going through. It's about sharing the emotions they are feeling. An empathetic leaders goes out of their way to feel what their people are feeling. Are you sympathetic with your people? Great. Empathy is more. I thought I'd share a few things that can help you be more empathetic. They build on relationships and taking simple understanding to shared feeling. Use them early and often in your work. It's critical part of a generous workplace culture. Have a generously energetic day.

In this episode, Libby Rothschild, founder of Dietitian Boss and registered dietitian interviews Markay, founder of All Voices Nutrition, an outpatient eating disorder specialized group practice. Markay shares her insights on the role of dietitians in eating disorder treatment, the importance of a holistic approach, strategies for handling challenging client situations, importance of self-care for practitioners, the nuances of working with diverse client populations, and the challenges and rewards of building a successful private practice. BIO: Markay is the founder of All Voices Nutrition, an outpatient eating disorder specialized group practice. She is also the co-founder of Nutriste, the first medically tailored meal delivery service for those in eating disorder recovery. Markay has been working in the food and nutrition fields since 2007; and takes a HAES-aligned, body-respecting, and inclusive approach to care. In operating her businesses, she continues to evolve as she uses the mantra of ‘leading and learning' at the same time in all her pursuits. She accomplishes this by allowing curiosity, science, and empathy to assist her in co-creating options for her clients and teammates. She uses scientific storytelling to connect ideas and empowers her clients to bring to life possible paths forward so that they can move towards living the meaningful and authentic lives they are interested in. You can find Markay at her websites: allvoicesnutrition.com and mynutriste.com. She welcomes you to reach out so we can collaborate. What you'll learn from this episode: The Intersection of Nutrition and Mental Health: Eating disorders are complex conditions that impact both physical and mental health. Dietitians play a crucial role in addressing the nutritional component and supporting overall recovery. The Power of Curiosity and Compassion: By approaching clients with curiosity and compassion, practitioners can foster a safe and supportive environment. The Importance of Boundaries and Communication: Setting clear boundaries and expectations is essential for both the practitioner and the client. Effective communication can help manage challenging situations and build trust. The Role of the Care Team: Collaboration with other healthcare professionals, such as therapists and psychiatrists, is crucial for providing comprehensive care. The Importance of Self-Care: Practitioners must prioritize their own mental and emotional well-being to effectively support their clients. The Role of Supervision and Mentorship: Regular supervision and mentorship are essential for continued professional development and addressing countertransference issues. The Diversity of the Eating Disorder Population: Eating disorders affect people from all walks of life, and it's important to consider factors such as cultural background, socioeconomic status, and neurodiversity when providing treatment. The Challenges of Building a Private Practice: Navigating insurance, scheduling, and business operations can be complex. The Rewards of Helping Others: The opportunity to make a positive impact on people's lives is a powerful motivator for many practitioners. Connect with Markay: Email: hello@allvoicesnutrition.com All Voices Nutrition: https://www.allvoicesnutrition.com/ My Nutriste: https://www.mynutriste.com/ Connect with Libby: Instagram: @libbyrothschild | @dietitianboss YouTube: Dietitian Boss Are you ready to get support? Team Dietitian Boss offers support to help you start, grow and scale your private practice. Book a call to learn more about what options we offer to help you based on your stage of business. Discover the seamless experience of Practice Better through our referral link! Join us on a journey of enhanced wellness and efficiency. Start here! Join our membership The Library HERE Are You Maximizing Your Marketing? Take the Quiz to Find Out and Unlock Your Full Potential as a Dietitian! Want to hear client success stories? Review here. Disclaimer: This episode contains affiliate links. If you make a purchase through these links, we may earn a small commission at no additional cost to you. We only recommend products and services we genuinely use and believe in. Your support helps keep the podcast running—thank you!

Seth Godin is a legend. He's a marketer, teacher, entrepreneur, and author of more than 20 books, including Purple Cow, Permission Marketing, and Linchpin. He also writes one of the most popular and longest-running blogs in the world (approaching publishing 10,000 in a row!) and continues to shape how we think about marketing, brand, product, and creating lasting change in the world. In our conversation, we discuss:• How to build remarkable products that spread• The four critical strategic choices that determine your future• How to develop good taste and high standards• The role of tension in great strategy• How Seth used Claude to write his newest book• Much more—Brought to you by:• DX—A platform for measuring and improving developer productivity• Vanta—Automate compliance. Simplify security• Paragon—Ship every SaaS integration your customers want—Find the transcript at: https://www.lennysnewsletter.com/p/seth-godins-tactics-for-building-remarkable-products—Where to find Seth Godin:• X: https://x.com/thisissethsblog• LinkedIn: https://www.linkedin.com/in/sethgodin• Website: https://www.sethgodin.com—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Seth's background(05:17) Understanding good taste and upholding high standards(08:09) Become the best at whatever you do(09:48) Seth's journey as a product manager(14:09) What people often get wrong when building products(16:00) Building a brand in the age of AI(19:04) Using AI to enhance writing(22:40) Four critical elements for an effective strategy(27:38) The role of tension in strategy(29:15) The concept of the purple cow(33:11) "Safe is risky"(34:56) The power of systems(37:07) Better waves make better surfers(38:10) Rebranding vs. re-logoing(43:07) Empathetic leadership(44:14) Conclusion and farewell—Referenced:• Seth Godin on the Tim Ferriss Show: https://tim.blog/2024/03/20/seth-godin-3/• Persuasive communication and managing up | Wes Kao (Maven, Seth Godin, Section4): https://www.lennysnewsletter.com/p/persuasive-communication-wes-kao• Spinnaker: https://spinnaker.io• Ray Bradbury: https://en.wikipedia.org/wiki/Ray_Bradbury• Arthur C. Clarke: https://en.wikipedia.org/wiki/Arthur_C._Clarke• Isaac Asimov: https://en.wikipedia.org/wiki/Isaac_Asimov• Roger Zelazny: https://en.wikipedia.org/wiki/Roger_Zelazny• Herbie Hancock: https://en.wikipedia.org/wiki/Herbie_Hancock• Fahrenheit 451 (game): https://www.filfre.net/2013/09/fahrenheit-451-the-game/• RTFM: https://en.wikipedia.org/wiki/RTFM#• Intercom: https://www.intercom.com• Claude: https://claude.ai• ChatGPT: https://chatgpt.com• Anthropic: https://www.anthropic.com• Steam: https://store.steampowered.com• P.F. Flyers: https://pfflyers.com• Steve Blank's website: https://steveblank.com• Marissa Mayer on X: https://x.com/marissamayer• Jaguar unveils new logo ahead of electric relaunch: https://www.bbc.com/news/articles/cgr0pw00n7qo• IHOP Becomes IHOb, the International House of ... Burgers: https://www.npr.org/2018/06/11/618844977/ihop-becomes-ihob-the-international-house-of-burgers• Oreo's Super Bowl Power-Outage Tweet Was 18 Months in the Making: https://www.businessinsider.com/oreos-super-bowl-power-outage-tweet-was-18-months-in-the-making-2013-3• Tesla's New ‘Ludicrous Mode' Makes the Model S a Supercar: https://www.wired.com/2015/07/teslas-new-ludicrous-mode-makes-model-s-supercar—Recommended books:• This Is Strategy: Make Better Plans (Create a Strategy to Elevate Your Career, Community & Life): https://www.amazon.com/This-Strategy-Better-Elevate-Community/dp/B0D47T8S7N• Purple Cow: Transform Your Business by Being Remarkable: https://www.amazon.com/Purple-Cow-New-Transform-Remarkable/dp/1591843170—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

This clip stems from my XSpaces session that I held on November 20, 2024: https://x.com/GadSaad/status/1859408714433958061 _______________________________________ If you appreciate my work and would like to support it: https://subscribestar.com/the-saad-truth https://patreon.com/GadSaad https://paypal.me/GadSaad To subscribe to my exclusive content on Twitter, please visit my bio at https://twitter.com/GadSaad _______________________________________ This clip was posted on November 21, 2024 on my YouTube channel as THE SAAD TRUTH_1774: https://youtu.be/RcAQZJZg2jw _______________________________________ Please visit my website gadsaad.com, and sign up for alerts. If you appreciate my content, click on the "Support My Work" button. I count on my fans to support my efforts. You can donate via Patreon, PayPal, and/or SubscribeStar. _______________________________________ Dr. Gad Saad is a professor, evolutionary behavioral scientist, and author who pioneered the use of evolutionary psychology in marketing and consumer behavior. In addition to his scientific work, Dr. Saad is a leading public intellectual who often writes and speaks about idea pathogens that are destroying logic, science, reason, and common sense.  _______________________________________

In this episode, we dive into Habit 5 from The 7 Habits of Highly Effective People - Seek First to Understand, Then to Be Understood. Mastering the art of empathetic listening isn't just a nice skill - it's a game-changer for your real estate business. Learn how truly understanding others can transform your negotiations, build stronger relationships with investors, and help you close more deals with confidence.Here are 3 key takeaways from this episode:- Master Empathetic Listening: Discover how listening with the goal of understanding - not just responding - can create trust, accelerate deals, and strengthen partnerships.- Overcome Communication Barriers: Identify and overcome common barriers, like distractions and emotional triggers, that could be sabotaging your conversations.- Use Listening as Your Competitive Edge: Understand how truly hearing others can reveal hidden opportunities, solve problems creatively, and help you stand out in the real estate market.Don't miss this opportunity to elevate your communication and take your real estate success to the next level!Timestamps:00:00 Intro02:10 Habit 5: Seek first to understand, then to be understood03:30 The importance of empathetic listening in real estate10:07 Common barriers to effective listening13:42 The benefits of empathetic listening in real estate16:50 What is effective negotiation in the light of Habit 519:34 Building stronger relationships with clients and partners27:28 Techniques for developing empathetic listening skills30:20 Strategies for good non-verbal communication31:42 How to overcome different barriers in communication33:17 Wrapping upVISIT OUR WEBSITEhttps://lifebridgecapital.com/Here are ways you can work with us here at Life Bridge Capital:⚡️START INVESTING TODAY: If you think that real estate syndication may be right for you, contact us today to learn more about our current investment opportunities: https://lifebridgecapital.com/investwithlbc⚡️Watch on YouTube: https://www.youtube.com/@TheRealEstateSyndicationShow