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Dr. Dennis Novack discusses the free Antiracism Module, funded by the Josiah Macy Jr. Foundation. Dennis came up with the idea for the module and was a principal investigator on the three-year grant. He is a professor of medicine and Associate Dean of Medical Education at Drexel University College of Medicine. Dennis is the founder of Health Care Communication, formerly known as DocCom, an online communication skills training program for medical schools, residency programs, and hospitals with 44 modules. He is also the founder of Professional Formation – an online interprofessional learning program about professionalism with 14 modules. He received the Academy for Communication in Healthcare George L. Engel award for outstanding research contributing to the theory, practice, and teaching of effective health care communication and related skills in 2020 and the first Lynn Payer award for outstanding contributions to the literature on theory, practice, and teaching of effective health care communication and related skills in 2002.
This week, John speaks with Brian Peet, the CEO and Co-Founder of DocCom, a digital platform teaching online communication skills for health care providers, to discuss the barriers in health care communication. Along with Peet, Dr. Christian Annese explains the motivation behind DocCom and reveals the born inspiration behind StatChat, a new application that enables health care providers to instantly and securely communicate information through mobile and desktop devices. Peet and Annese both express their passions for the future of health care while bringing overall value into the field. To track the launch of StatChat, visit StatChat.com.
Healthcare Communication: Effective Techniques for Clinicians
Dennis Novack, MD, founder of DocCom.org, an online communication skills program for hospitals, residency programs and medical schools, discusses the influence of Dr. George Engel, research about the impact of good communication skills and best practices for teaching communication skills. This is the final episode of the podcast. Host Barbara Lewis can be reached at BarbaraLewis@JoansFamilyBillOfRights.com.
Healthcare Communication: Effective Techniques for Clinicians
Ted Parran, MD, discusses how to deal with the 10 percent of the U.S. population with a substance use disorder, who seek euphoric drugs. How to say NO without jeopardizing the relationship or suffering low patient satisfaction scores, and how to help the patient understand your position and de-escalate a conversation using the PEARLS technique.
Healthcare Communication: Effective Techniques for Clinicians
Co-author of the DocCom module on high performance teams, Carol Mostow, LICSW, discusses the RESPECT model, an acronym for Respect, Explanatory model, Social context, Power, Empathy, Concerns and Trust. Learn how using a quick technique can change the entire tone of a meeting.
Healthcare Communication: Effective Techniques for Clinicians
Tom Campbell, MD, author of DocCom module on the Family Interview, explains how is the family interview different, the first steps in the family interview, the importance of the genogram, techniques to handle the disruptive family member and the biggest pitfall in the family interview.
Healthcare Communication: Effective Techniques for Clinicians
Julie Crosson, MD, discusses proven techniques on eliciting agenda items and negotiating those items, which helps ensure patient and provider satisfaction.
“I realized for years and years she had hid this from me….I had no idea.” Barbara Lewis,Managing Editor of DocCom, shares the heartwarming story of her mother’s journey withdementia and how to address ambiguous loss. “Think of it as a new relationship….a new day, a new conversation”, says Barbara, providing recommendations for how children and loved ones might reframe their relationship. Throughout the podcast Barbara provides numerous tips: involving nursing facility staff, bringing in meaningful items, and setting up a remote laptop to communicate with their loved one. To help others, Barbara reads a fictitious letter she wrote from a mother to her daughter “…in the hopes people might re-assess how they act toward their parent…and that there would be no regrets.”
Healthcare Communication: Effective Techniques for Clinicians
Barbara Schindler, MD, author of the DocCom module, The Clinical Assessment of Substance Use Disorders, with over 150 publications, abstracts and presentations in consultation-liaison psychiatry/psychosomatic medicine, substance use disorders in women and medical education, discusses how to talk to patients about substance use.
Healthcare Communication: Effective Techniques for Clinicians
Stuart Sprague, PhD discusses how to navigate the boundaries with patients regarding spirituality and religion and how to use the FICA acronym to guide your discussions with patients. He is the author of the DocCom module on spirituality and religion.
Healthcare Communication: Effective Techniques for Clinicians
William Clark, MD, talks about questions to ask about patient's alcohol use, interventions and resources for clinicians. He is the author of the DocCom module on Alcohol: Interviewing and Advising.
Healthcare Communication: Effective Techniques for Clinicians
F. Daniel Duffy, MD, discusses Communication Techniques to Help Patients Change, such as the Ask Tell Ask Technique and the most time-saving question in the patient interview. He is the author of the DocCom module on Promoting Adherence and Health Behavior Change.
Healthcare Communication: Effective Techniques for Clinicians
Ron Epstein, MD, discusses how clinicians can practice mindfully. Read his book, Attending: Medicine, Mindfulness and Humanity. He is the author of the DocCom module on Mindfulness and Reflection in Clinical Training and Practice.
Healthcare Communication: Effective Techniques for Clinicians
Geoffrey Williams, MD, PhD, discusses techniques on how to motivate patients to change. He is the author of the DocCom module Motivating Healthy Diet and Physical Activity.
Healthcare Communication: Effective Techniques for Clinicians
Maysel Kemp White, PhD, MFT, FAACH, discusses team formation and the keys to successful team work. She is the author of the DocCom module High Performance Teams: Diversity and RESPECT.
Healthcare Communication: Effective Techniques for Clinicians
John Christensen, PhD, discusses the "as soon as" syndrome; carrying load and its equation as a predictor of burnout; organizational burnout; and courses that institutions can conduct to help with burnout and depression. He is the author of the DocCom module Balance & Self Care.
Healthcare Communication: Effective Techniques for Clinicians
Listen to William Clark, MD discuss the history of communication between clinicians and patients. He is the former managing editor of DocCom and the author of the DocCom module on Alcohol: Interviewing and Advising.
Healthcare Communication: Effective Techniques for Clinicians
Listen to William Clark, MD discuss the history of communication between clinicians and patients. He is the former managing editor of DocCom and the author of the DocCom module on Alcohol: Interviewing and Advising.