In The Service

Follow In The Service
Share on
Copy link to clipboard

Kath & Jan, two rad chicks in New York City with a combined 20 years of service experience host a podcast about the industry from the front of house perspective.

Kath & Jan


    • May 10, 2018 LATEST EPISODE
    • infrequent NEW EPISODES
    • 51m AVG DURATION
    • 38 EPISODES


    Search for episodes from In The Service with a specific topic:

    Latest episodes from In The Service

    Episode 38: I'm The Most Honest Person You'll Meet in the Service Industry' ft. Eliza Kingsbury

    Play Episode Listen Later May 10, 2018


    Eliza Kingsbury joins us and talks about entering the service industry as a coat check, transitioning to a cocktail server and eventually working as a bartender in an immersive theater experience! She's served everyone from Madonna to Bill Nye (though honestly, we are more excited by Bill Nye) and always tells the truth when she messes up an order, even if that order is for Gerard Butler! When she's not behind the bar, she's front row center bringing the sketch comedy on one of the longest running teams in NYC, Bridge and Tunnel! Find her on Instagram and Twitter @edewlittle !

    Episode 37: ‘Roncali 1000’ ft. Pat Hague

    Play Episode Listen Later Apr 11, 2018 39:52


    Chef Pat Hague discusses keeping ingredients simple while amplifying their elegance, walking in 28 inches of snow to make a super service possible and why cross training staff creates a stronger and more collaborative environment

    Episode 36: 'You Gave Your Camera to a Pirate- What Do You Expect?' ft. Patrick Reidy

    Play Episode Listen Later Apr 3, 2018 50:13


    Are people really as mean as we think they are before they have coffee? Is working in Times Square as brutal as we would expect? Would you ever give tours as a Pirate again? Listen as we chat with Patrick Reidy about his entrance into service via a green apron, working in a chain in Times Square and what shows you can catch him in on stages across NYC!

    Episode 35: 'I Dare You To Take This Job' ft. Mel Stachs

    Play Episode Listen Later Mar 6, 2018 49:44


    Mel Stachs has been in the industry longer than she hasn't. Her work ethic and no bullshit attitude helped her become a talented and lucrative asset in the sales department. Despite all her achievements, after being in the industry for 23 years, she wanted out. Mel chats about what it's like feeling the burnout, solely going through the motions and why she decided to leave service behind once and for all.

    Episode 34: 'In The Small Town of Manhattan' ft. Justin McManus

    Play Episode Listen Later Mar 1, 2018 54:29


    Justin McManus shares what it's like being part of the legacy of NYC's McManus, his early start and passion for the industry and the time when he toured with the New York Yankees!

    Episode 33: Riff Raff Street Rat ft. Carly Jane Hoogendyk

    Play Episode Listen Later Feb 7, 2018 44:16


    Working in cabarets, clubs and coffee shops, Carly Hoogendyk has seen it all. She tells us what it was like to be part of the party as a shot girl and the other end of the spectrum - working in a coffee shop with few customers. She shares her celebrity stories and her new role working as a producer at the new comedy club, Caveat in NYC!

    Episode 32: 'It Was About Filling The Size 0 Dress' ft. Sydnee Washington

    Play Episode Listen Later Feb 2, 2018 48:34


    After having spent over a decade working in nightclubs in NYC, Sydnee Washington joins Kath & Jan to tell them how she got her start. We talk about champagne bottles that cost more than our rent and the art of the hustle. Check out Sydnee's podcast, The Unofficial Expert on iTunes too!

    Episode 31: 'What Would You Do With a Case of Melons?' ft. Aleishe Baska

    Play Episode Listen Later Jan 16, 2018 54:16


    From social work to fine dining, AB changed gears and decided to follow her passion for pastry. She shares why she left New York City to pursue educating future pastry chefs.

    Episode 30: Chefs Can Have Lives? ft. Ben Randall

    Play Episode Listen Later Jan 3, 2018 49:43


    Ben Randall, host of In The Weeds podcast joins Kath & Jan for their 30th episode! They chat about what happens behind the scenes in a kitchen, why you need to fake it til you make it and how Chefs are able to have lives outside the kitchen!

    Episode 29: 'They Taught Me How To Make A Cosmo' ft. Alina Konon

    Play Episode Listen Later Dec 29, 2017 43:35


    Alina Konon joins Kath & Jan and discusses how she got her first bartending job in NYC with no experience, why working at an after hours club is maybe not such a good idea and her creative career outside of bartending!

    Episode 28: "I Was Also a Hostess in Boston" ft. Anna Roisman

    Play Episode Listen Later Dec 6, 2017 55:56


    What do Anna Roisman, Kath & Jan all have in common? They were hostesses in Boston! Anna shares her introduction to the industry in Beantown and how she became a maître'd extraordinaire eventually working in LA and NYC. Listen as Anna shares the highs and the lows of being the first face you see in the restaurant when you walk in and then watch her show, The Unemployed Show on Facebook Live!

    Episode 27: 'I’m Not Asking For a Dog Fart Shot' ft. Katharine Heller

    Play Episode Listen Later Nov 28, 2017 47:54


    Kath & Jan are joined by Katharine Heller who admits that she would rather be hosting the party rather than attending it. Katharine, the creator and host of the hit storytelling podcast, Tell The Bartender has seen and heard it all. She chats about bartending in the nineties pre online dating, what it was like working right after 9/11 and why it's important to know what a Wet Martini is!

    Episode 26: Eating on the Subway is Gross and We've All Done it ft. Joanna Shaw Flamm

    Play Episode Listen Later Nov 14, 2017 48:01


    Doritos are not dinner! Joanna Shaw Flamm joins Kath & Jan to talk about how to prioritize taking care of yourself when you work in the industry. Since many of us are used to putting guests first, we often forget about our own needs - eating (real) food, drinking (water - not vodka) and having a full night rest. Listen to these tips and tricks to get you ready for the busy season!

    Episode 25: In the Service LIVE ft. Crystal Beth, Jay Neal and Nico Russell

    Play Episode Listen Later Nov 6, 2017 48:52


    Kath & Jan leave the studio to host a live show of In The Service taped at the PIT Loft on September 30, 2017. Crystal Beth joins us right after working a double at work where she wore many hats! Then we chat with Jay Neal and Nico Russell about life in the industry, balancing passion and productivity and Oxalis, Nico's amazing and delicious pop up restaurant!

    Episode 24: The Staff Stops Seeing the Manager as a Human Being ft. Eddie

    Play Episode Listen Later Oct 24, 2017 50:22


    Eddie, a veteran of the service industry tells Kath & Jan the secrets of being a manager (ie keeping the staff AND guests happy) and how mistakes have influenced his now success.

    Episode 23: The Return of the Double Redbreast ft. Chuck

    Play Episode Listen Later Oct 18, 2017 49:44


    Kath & Jan welcome former colleague, Chuck on the show who discusses his costumed entry into the industry, costume parties and the return of the curse of the double redbreast: Midtown edition! 

    Episode 22: "I Smelled like Cake for 6 Months" ft. Emma Kobolackis

    Play Episode Listen Later Sep 28, 2017 54:02


    Being extremely close to fire in the kitchen ignited Emma's passion to become a Jill of all trades in freelance, cooking, food writing and making chocolate! Listen as Kath & Jan talk to Emma Kobolackis and try to find out how she does it all!

    Episode 21: "Table 99 Needs Water" ft. Jose

    Play Episode Listen Later Aug 30, 2017 46:42


    Kath & Jan speak to their former co-worker and server of the century, Jose about what it takes to stay calm in the face of a storm, the Department of Health and what happens when you find a surprise in your food ...

    Episode 20: 'We Left an $100 Tip' ft. Matt DeCaro

    Play Episode Listen Later Aug 23, 2017 50:51


    Kath & Jan welcome Matt DeCaro, the writer and creator of the theme song for, In The Service! Matt talks about being an ex service employee, how he currently works with celebrity chefs and how he used to be so f***n skinny

    Episode 19: 'Instant Gratification All Night Long' ft. Elsa DeTripp

    Play Episode Listen Later Aug 17, 2017 44:26


    Kath & Jan get behind the bar and chat why service bar is the best place to work as a bartender and the worst place to order a drink as a guest. They welcome Elsa DeTripp, a staple behind many bars in NYC who talks about co-founding High Spirits, a pop up bar experience!

    Episode 18: 'It's Saturday Night in New York City' ft. Frankie the Chin

    Play Episode Listen Later Aug 8, 2017 41:36


    Kath & Jan welcome Frankie the Chin to chat about leading a restaurant team, preshift chants and the curse of the double redbreast

    Episode 17: In The Service: LIVE and on the Floor

    Play Episode Listen Later Aug 1, 2017 55:53


    Kath & Jan step off the service floor and onto the stage to bring you their first ever LIVE podcast recording. They welcome special guests, Zahra Tangorra (High Five Girl), Jay Neal (Riviera Catering), Tyler Lyne (Riviera Catering) and Keith Malley (Keith and the Girl). Featuring LIVE music from Matt DeCaro (the creator of our theme song).

    Episode 16: 'I Spilled Wine on a Baby' Ft. Andrew Kimler

    Play Episode Listen Later Jul 21, 2017 41:11


    Andrew Kimler talks to Kath & Jan about working in restaurants, why he moved to catering (hint: he spilled wine on a baby), and about his podcast, Applying It Liberally!

    Episode 15: 'I've seen people eat entire meals, complain about everything & return!' ft. Brian Russo

    Play Episode Listen Later Jul 11, 2017 47:49


    Most of us have dined in a chain restaurant, but have you ever worked in one? Kath & Jan welcome Brian Russo to share his experience working at a popular chain restaurant in upstate New York, chain restaurants in cities and being an apologetic guest.

    Episode 14: 'Wait, So I Can Ask For Help?' - Ft. John Zachary Townsend

    Play Episode Listen Later Jun 29, 2017 52:45


    Kath & Jan discuss what really keeps the show running- the support staff. Listen as special guest, John Zachary Townsend discusses his experience being a runner, busser, barista, and more! We also talk management (good and bad), fudging your service resumes (everyone's done it), and how to keep it all together on a busy night (yes, we have hot tips)!

    Episode 13: 'Nightmares in Bed and on the Floor ... it's worse than you think' ft. Izze Gibson

    Play Episode Listen Later Jun 22, 2017 50:19


    Did I ever leave work??? Kath & Jan discuss the haunting effect of server nightmares, in real life and in their dreams with special guest, Izze Gibson!

    Episode 12: "Heartbreak and Water Damage" Ft. Zahra Tangorra

    Play Episode Listen Later Jun 13, 2017 48:22


    'I decided the best thing to do would be to open a restaurant without any experience' we chat with Zahra Tangorra, about the Highs and lows of opening and running a restaurant, her new site High Five Girl which she co-founded and spaghetti. Oh so much spaghetti!

    Episode 11: "Alfalfa Sprouts, but not that kind!" Ft. Chef Jay

    Play Episode Listen Later Jun 7, 2017 66:31


    This week, we go on the other side of the pass to find out what it's like to be a Chef. Hint: there's a lot more that goes into your plate than you might think!

    Episode 10: "There was a trail of vomit throughout the restaurant" ft. Jorja Hudson

    Play Episode Listen Later May 31, 2017 51:39


    Kath & Jan welcome Jorja Hudson to discuss what happens when you have drunk guests! We chat how to wrangle, get guests out safely and if we've ever been the drunk guest. Warning: do not listen to this episode while eating!

    Episode 9: "CORNER! How to Avoid Getting Spilled On (or stabbed) ft. Levi Austin

    Play Episode Listen Later May 23, 2017 54:53


    How do you avoid running into hot pans, heavy plates, sharp knives and delicate drinks? Navigating your way through service at a restaurant is not just an art, it's a necessity. Want to learn, 'how to walk'? Follow us!

    Episode 8: "Tipping Culture" ft. Ian Griffin Adams

    Play Episode Listen Later May 16, 2017 75:09


    How much should you tip? We of course think the answer should almost always be 20% but that's certainly not the case for everyone. Listen as we discuss tipping culture and how it varies with our special guest and producer, Ian Griffin Adams!

    Episode 7: "Adultery With a Side of Beef Stroganoff"

    Play Episode Listen Later May 9, 2017 52:03


    Why are restaurants so incestuous? Kath & Jan discuss that and more in their steamiest episode yet - dating privately or not so privately in the workplace!

    Episode 6: 'Experience Versus Experienced' ft. Chris Burns

    Play Episode Listen Later May 2, 2017 68:22


    What's it like gaining experience at a restaurant to being the experienced one? We chat with Chris Burns about his experience as a server, being promoted to restaurant manager and how he manages that and his comedy career.

    Episode 5: 'Women in the Industry' ft. Charlie

    Play Episode Listen Later Apr 24, 2017 80:48


    Despite the fact that it's 2017, Bey is queen and the #FutureIsFemale, there is still a lot of gender inequality in the workplace - especially in the service industry. In celebration of Women's History Month, Kath & Jan discuss their experiences as women in the industry and how there is still a big difference in how guests treat, tip and act towards female servers, bartenders and sommeliers versus their behavior towards men in the industry. Kath & Jan are joined by guest, Charlie, a sommelier in midtown manhattan who shares her experience. 

    Episode 4: "Waitress Was Mean" - Our favorite Yelp reviews about ourselves and our co-servers feat. Jen

    Play Episode Listen Later Apr 18, 2017 73:05


    Everyone thinks that they're a restaurant critic and reviewer on Yelp and Open Table. Kath and Jan discuss how they think these public reviews have affected the restaurant industry and their jobs as servers. Yelp is also the reason that they'll never use their real names during service. Here to chat is special guest, Jen Neal about her experience in the industry pre and post Yelp!

    Episode 3: "The Cool Kids Table At Family Meal: Restaurant Subculture" ft. Audrey Stanfield

    Play Episode Listen Later Apr 10, 2017 53:39


    Restaurants can be kind of like high school - you have your friend groups, cliques and cool kids. Kath and Jan discuss restaurant subculture but more importantly the camaraderie that you build with your fellow servers while you're in the weeds and out for tequila after shift. Here to share her experience about subculture with us is special guest, Audrey Stanfield

    Episode 2: "Welcome to the Industry" ft. Ursula

    Play Episode Listen Later Apr 3, 2017 37:52


    Kath and Jan discuss their experience in the service industry and how working in restaurants has helped them hone serving and life skills. This episode features special guest, Ursula who discusses what it was like serving in New York as someone who had never had serving experience before.

    Episode 1: "So You're a Real Waitress?"

    Play Episode Listen Later Mar 19, 2017 5:16


    Welcome to In The Service, a podcast about the Service Industry from the front of house perspective. Meet your hosts, "Kath" and "Jan" who are two rad chicks living and serving in New York City. They'll tell you everything, except their real names.

    Claim In The Service

    In order to claim this podcast we'll send an email to with a verification link. Simply click the link and you will be able to edit tags, request a refresh, and other features to take control of your podcast page!

    Claim Cancel