Technology in Human Services

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I’m going to bring you ideas, initiatives and individuals doing interesting and unique things with technology in their human service work. There are thousands of human and community service non profits that want and need to use technology, especially social media, in their service work. That’s what…

Technology in Human Services


    • Jan 16, 2022 LATEST EPISODE
    • infrequent NEW EPISODES
    • 44m AVG DURATION
    • 35 EPISODES


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    Latest episodes from Technology in Human Services

    TiHS Episode 32: Marium Vahed – bringing service design into a nonprofit setting

    Play Episode Listen Later Jan 16, 2022 38:42


    Welcome to episode 32 of the Technology in Human Services podcast. In this episode I chat with Marium Vahed about how service design and innovation thinking can be brought into a nonprofit service setting.

    TiHS Episode 31: Aletheia Délivré – service and human centred design

    Play Episode Listen Later Sep 9, 2021 55:37


    Welcome to episode 31 of the Technology in Human Services podcast. In this episode I chat with Aletheia Délivré about service and human centred design.

    TiHS Episode 31: Aletheia Délivré – service and human centred design

    Play Episode Listen Later Sep 9, 2021 55:37


    Welcome to episode 31 of the Technology in Human Services podcast. In this episode I chat with Aletheia Délivré about service and human centred design.

    TiHS Episode 30: Kassia Clifford – on personal and organizational cybersecurity

    Play Episode Listen Later Aug 20, 2021 45:39


    Welcome to episode 30 of the Technology in Human Services podcast. In this episode I chat with Cybersecurity professional Kassia Clifford.

    TiHS Episode 30: Kassia Clifford – on personal and organizational cybersecurity

    Play Episode Listen Later Aug 20, 2021 45:39


    Welcome to episode 30 of the Technology in Human Services podcast. In this episode I chat with Cybersecurity professional Kassia Clifford.

    TiHS Episode 29: David Phu – it’s time to start making videos

    Play Episode Listen Later Aug 2, 2021 43:41


    Welcome to episode 29 of the Technology in Human Services podcast. In this episode, I talk with David Phu from Nonprofit Video Comms, a nonprofit video and communications consultancy.

    TiHS Episode 29: David Phu – it’s time to start making videos

    Play Episode Listen Later Aug 2, 2021 43:41


    Welcome to episode 29 of the Technology in Human Services podcast. In this episode, I talk with David Phu from Nonprofit Video Comms, a nonprofit video and communications consultancy.

    TiHS Episode 28: Whitney Loewen – Newcomer Introduction to Classes Online (NICO)

    Play Episode Listen Later Jul 12, 2021 40:22


    Welcome to episode 28 of the Technology in Human Services podcast. In this episode, I'm chatting with Whitney Loewen the manager of E learning and special projects at The Immigrant Education Society in Calgary. I reached out to Whitney after discovering their Newcomer Introduction to Classes Online project, or NICO.

    TiHS Episode 28: Whitney Loewen – Newcomer Introduction to Classes Online (NICO)

    Play Episode Listen Later Jul 12, 2021 40:22


    Welcome to episode 28 of the Technology in Human Services podcast. In this episode, I'm chatting with Whitney Loewen the manager of E learning and special projects at The Immigrant Education Society in Calgary. I reached out to Whitney after discovering their Newcomer Introduction to Classes Online project, or NICO.

    TiHS Episode 27: Somerset West Community Health Centre – digital equity & virtual care

    Play Episode Listen Later Jun 8, 2021 49:05


    Welcome to episode 27 of the Technology in Human Services podcast. In this episode, I'm chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.

    TiHS Episode 27: Somerset West Community Health Centre – digital equity & virtual care

    Play Episode Listen Later Jun 8, 2021 49:05


    Welcome to episode 27 of the Technology in Human Services podcast. In this episode, I'm chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.

    TiHS Episode 26: Omar Yaqub – building a better intake system

    Play Episode Listen Later May 10, 2021 47:25


    Welcome to episode 26 of the Technology in Human Services podcast. In this episode, I'm chatting with Omar Yaqub of the Islamic Family & Social Services Association in Edmonton. Omar and his team are re-envisioning a modern intake system for the social services sector that leverages technology, including machine learning and predictive analysis. You know, the promise of tech - prompting you with questions or suggestions as you use technology. On the surface it looks like a tech project, but it is much more than that.

    TiHS Episode 26: Omar Yaqub – building a better intake system

    Play Episode Listen Later May 10, 2021 47:25


    Welcome to episode 26 of the Technology in Human Services podcast. In this episode, I'm chatting with Omar Yaqub of the Islamic Family & Social Services Association in Edmonton. Omar and his team are re-envisioning a modern intake system for the social services sector that leverages technology, including machine learning and predictive analysis. You know, the promise of tech - prompting you with questions or suggestions as you use technology. On the surface it looks like a tech project, but it is much more than that.

    TiHS Episode 25: Anesh Daya – innovation in ESL

    Play Episode Listen Later Apr 25, 2021 41:59


    Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I'm chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.

    TiHS Episode 25: Anesh Daya – innovation in ESL

    Play Episode Listen Later Apr 25, 2021 41:59


    Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I'm chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.

    TiHS Episode 24: How do I know my transition to virtual service delivery is effective?

    Play Episode Listen Later Mar 1, 2021 62:47


    Welcome to Episode 24 of the technology and Human Services podcast. This episode is recording of a panel I moderated recently focused on measuring virtual service delivery for the newcomer Strategy Group. Manjeet Dhiman from ACCES Employment was on the panel along with Jason Shim from Pathways to Education Canada, and Lawrence Murphy from Worldwide Therapy Online.

    TiHS Episode 24: How do I know my transition to virtual service delivery is effective?

    Play Episode Listen Later Mar 1, 2021 62:47


    Welcome to Episode 24 of the technology and Human Services podcast. This episode is recording of a panel I moderated recently focused on measuring virtual service delivery for the newcomer Strategy Group. Manjeet Dhiman from ACCES Employment was on the panel along with Jason Shim from Pathways to Education Canada, and Lawrence Murphy from Worldwide Therapy Online.

    TiHS Episode 23: Carrie Moody & Dave Montague – 211, the essential service you don’t know enough about

    Play Episode Listen Later Nov 20, 2020 42:52


    Welcome to episode 23 of the Technology in Human Services podcast. In this conversation I'm speaking with Dave Montague and Carrie Moody from Findhelp Information Services in Toronto. Among other things, they manage the 211 service in the Greater Toronto Area.

    TiHS Episode 23: Carrie Moody & Dave Montague – 211, the essential service you don’t know enough about

    Play Episode Listen Later Nov 20, 2020 42:52


    Welcome to episode 23 of the Technology in Human Services podcast. In this conversation I'm speaking with Dave Montague and Carrie Moody from Findhelp Information Services in Toronto. Among other things, they manage the 211 service in the Greater Toronto Area.

    TiHS Episode 22: Abby David – collaboration during a pandemic

    Play Episode Listen Later Sep 21, 2020 35:24


    Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.

    TiHS Episode 21: Abby David – collaboration during a pandemic

    Play Episode Listen Later Sep 21, 2020 35:24


    Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.

    TiHS Episode 21: Laura Mannix – innovation is in our sector’s DNA

    Play Episode Listen Later Aug 18, 2020 53:35


    Laura Mannix is the Director of Community Development at DIVERSEcity Community Resources Society. I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.

    TiHS Episode 20: Hope Nestor – data-driven community services and inclusion

    Play Episode Listen Later Jul 28, 2020 37:30


    Welcome to episode 20 of the Technology in Human Services Podcast. Be data driven. Make your decisions based on data. We've all heard the platitudes. And data is something that the immigrant and refugee-serving sector has huge amounts of, and does very little with. In 2017, the Toronto East Quadrant Local Immigration Partnership started looking into changing that.

    TiHS Episode 19: Victoria Esses – innovation & resilience in the immigrant and refugee-serving sector

    Play Episode Listen Later Jul 15, 2020 34:33


    Welcome to episode 19 of the Technology in Human Services podcast. In this episode, I chat with Victoria Esses.

    TiHS Episode 18: Lawrence Murphy – the future of online counselling is now

    Play Episode Listen Later Jun 17, 2020 59:08


    In this episode, I’m so excited to welcome Lawrence Murphy back to the podcast. Lawrence is a pioneer in cyber counselling in Canada.

    TiHS Episode 17: Chris Friesen – the future of settlement work is now

    Play Episode Listen Later May 21, 2020 44:51


    In this interview, I surface conversations I've been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.

    TiHS Episode 16: Nadia Caidi – understanding the information seeking practices of newcomers

    Play Episode Listen Later Apr 16, 2020 38:03


    It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.

    TiHS Episode 15: Roxana Salehi – tips for working virtually

    Play Episode Listen Later Mar 31, 2020 28:08


    You’ve likely been inundated with articles, tips, courses, webinars and more about working virtually. I’ve shared a lot of those materials. Within my network, when I saw Roxana share that she’s been getting lots of requests for tips about how to work virtually, I thought we should chat.

    TiHS Episode 14: Jennifer Chan – moving a design lab online when a pandemic closes your organization’s door

    Play Episode Listen Later Mar 20, 2020 73:14


    In this interview, Jennifer Chan of North York Community House talks about how she quickly decided to move an upcoming design lab online with her team of facilitators and twenty youth researchers.

    TiHS Season 2 Episode 1: Podcasting – the how and why for your nonprofit

    Play Episode Listen Later Jan 22, 2019 48:07


    Welcome to season 2 of the Technology in Human Services podcast! This is a recording of a presentation I recently made at a technology/professional development day with CSAE Trillium.

    TiHS Episode 12: Marc-André Séguin – so you want to immigrate, there’s a chatbot for that!

    Play Episode Listen Later Nov 13, 2017 31:12


    In this episode, I spoke with Marc-André Séguin, an immigration lawyer with the firm Exeo, in Montreal. Earlier this year, Marc-André launched the first immigration chatbot in Canada. Immigration Virtual Assistant, or IVA, is a Facebook Messenger-based chatbot.

    TiHS Episode 11: Madison Watson – online service means a shift in how you do your work

    Play Episode Listen Later Oct 12, 2017 36:11


    I asked Madison what it's like to shift from a predominantly in-person service culture to an online-only service. She provides a refreshingly candid overview of some of the challenges they faced.

    TiHS Episode 10: Renee Black – providing new tools for human service workers & their clients

    Play Episode Listen Later Sep 6, 2017 29:44


    In March of this year, PeaceGeeks was one of the winners of the Google Impact Challenge. They took home $750,000 to bring their "Services Advisor" mobile app/system to Canada (previously used in Jordan with UNHCR) focused on connecting newcomers to Canada with services, including service tracking, etc.

    TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it

    Play Episode Listen Later Jun 29, 2017 34:25


    In this episode, I talk with Heidi Fuentes, Online Services Program Manager at COSTI Immigrant Services. I learned a lot from Heidi about what it takes to move existing services online to meet the needs of clients who many never set foot in your offices. COSTI's success is a great example for all human service organizations about what is possible, and desirable, when looking at online service. She shares many lessons and insights about what it took to make COSTI's services successful. 

    Episode 8: Joséphine Goube – where civic tech can provide solutions for nonprofits

    Play Episode Listen Later Apr 7, 2017 35:55


    In this episode, I'm talking with Joséphine Goube, Chief Executing Officer of Techfugees. In our conversation, I explore what Techfugees does and what they're learned acting at the intersection of technology developers and human service providers. Joséphine shares a number of important insights for any civic techies or human service workers looking to collaborate to provide technology-based services or information solutions for refugees, and other vulnerable populations.

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