Podcast appearances and mentions of Frank Eliason

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users. Blog link: https://blog.engati.com/frank-eliason-customer-experience/ Welcome to Engati Engage- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Frank Eliason, also known as “the most famous customer service manager in the US, possibly in the world.” In this episode we discuss the customer/user experience, why it's an important aspect of digital, and more. Frank Eliason speaks about how AI can be used to create better and safer experiences for customers. He says that the only way that we, as businesses can provide exactly what the customer wants at the exact time when they want it, is by adopting Artificial Intelligence. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/chatbots-in-service-management https://www.engati.com/case-studies https://www.engati.com/onpremise-chatbot-platform

Frank Eliason, a pioneer in social customer care, shares his personal experiences working as an associate in one of the biggest Amazon Fulfillment Centers in the country.

Following on from my recent interview, Employee engagement is not something that is done to employees – Interview with Kevin Kruse, today I'm very excited to share with you an interview that I recently conducted with Frank Eliason, the father of social service or customer service on social media, about his new book. This interview makes up number twenty-five in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.

Following on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I'm very excited to share with you an interview that I recently conducted with Ian McGarrigle, Chairman of the World Retail Congress about the upcoming conference in London on 19th-21st September where they will be discussing the key topics at the heart of every retail boardroom - customer understanding, changing patterns of behaviour, mobile, stores, omni-channel, sustainability, brand and marketing, leadership, technology, and international expansion. This interview makes up number twenty-sixth in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.

In this podcast, the PGA of Canada connects with Miklos Breitner from Golf Business Monitor and Frank Eliason, a social media expert related to customer experience. Frank discusses how his book, @YourService is still relate-able and can used in the golf industry. Emotional touchpoints are key to today's customer and even more important for the golf professional to make it easier for today's customer to be able to share their experiences. Don't miss this great podcast where Frank will challenge PGA professionals o to change their business model to attract more clients and golf club members. About Frank Eliason Frank Eliason is an American corporate executive and author. Referred to as "the most famous customer service manager in the US, possibly the world" by BusinessWeek. Eliason is best known for developing the use of social media in the practice of customer relations. After a brief career in retail, Eliason worked for Vanguard Investments and the now-defunct Advanta Bank. He joined Comcast as Executive Support Manager in 2007 during a period of high-profile public relations issues. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints, which positively impacted the public perception of Comcast.Eliason, who interacted with more than 10,000 Comcast customers via Twitter, was the subject of significant press attention; he was featured in the Wall Street Journal, ABC News, Wired, the Washington Post, BusinessWeek, Forbes and the Philadelphia Inquirer, among other publications, and became known as "Famous Frank" inside Comcast. In July 2010, Eliason left Comcast to become Global Director of Social Media at Citi. At Citi, Eliason was recognized by trade magazine Bank Technology News as one of the Innovators of the Year (2011 and 2012), and in 2013 he was named by the Holmes Report as one of the 25 top innovators in the public relations industry. Eliason was named executive vice president, US digital and customer experience for Zeno Group in October, 2015.

Frank Eliason, creator of the ComcastCares twitter account, is a literal customer service pioneer. At a time when customer service on Twitter wasn't a thought, Frank started engaging customers on his own, fixing problems and changing public perception for the entire organization. Frank discusses why great customer service is so elusive but how anyone can easily turn the ship around. He also discusses the two things that will catapult any average company into a creative service powerhouse. Go to www.justinkbrady.com/podcast for more info.

EPISODE 115 Are media companies getting into the marketing software business?  GET MORE JAY TODAY & SUBSCRIBE: https://www.youtube.com/jaybaer00 SPROUT SOCIAL SHOUT OUT Today's Sprout Social shout out goes to Frank Eliason, who is a genius about how customers can interact with businesses and vice versa in this modern age. Follow Frank at http://twitter.com/frankeliason and pick up his book on Amazon: http://www.amazon.com/At-Your-Service-Customers-Techniques/dp/1118217225/ OUR SPONSORS Candidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on Twitter.  Sprout Social (http://sproutsocial.com), a social media management and analytics company that Jay uses for much of his social media every day. Follow @sproutsocial on Twitter. ABOUT JAY TODAY Jay Today is a video podcast with 3-minute lessons and commentary on business, social media and digital marketing from New York Times best-selling author and venture capitalist Jay Baer. Join Jay daily for insights on trends, quick tips, observations and inspiration at http://bit.ly/JayToday. Check out the first ever search engine for marketing podcasts:  http://marketingpodcasts.com Overwhelmed by the daily flood of social media news and happenings? Join 20,000 others and subscribe to Convince & Convert's newsletter: http://www.convinceandconvert.com/newsletter Find More Jay:  https://www.facebook.com/jaybaer https://twitter.com/jaybaer https://plus.google.com/u/1/+JayBaer http://instagram.com/jaybaer https://www.linkedin.com/in/jasonbaer

Are media companies getting into the marketing software business?  GET MORE JAY TODAY & SUBSCRIBE: https://www.youtube.com/jaybaer00 SPROUT SOCIAL SHOUT OUT Today's Sprout Social shout out goes to Frank Eliason, who is a genius about how customers can interact with businesses and vice versa in this modern age. Follow Frank at http://twitter.com/frankeliason and pick up his book on Amazon: http://www.amazon.com/At-Your-Service-Customers-Techniques/dp/1118217225/ OUR SPONSORS Candidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on Twitter.  Sprout Social (http://sproutsocial.com), a social media management and analytics company that Jay uses for much of his social media every day. Follow @sproutsocial on Twitter. ABOUT JAY TODAY Jay Today is a video podcast with 3-minute lessons and commentary on business, social media and digital marketing from New York Times best-selling author and venture capitalist Jay Baer. Join Jay daily for insights on trends, quick tips, observations and inspiration at http://bit.ly/JayToday. Check out the first ever search engine for marketing podcasts:  http://marketingpodcasts.com Overwhelmed by the daily flood of social media news and happenings? Join 20,000 others and subscribe to Convince & Convert's newsletter: http://www.convinceandconvert.com/newsletter Find More Jay:  https://www.facebook.com/jaybaer https://twitter.com/jaybaer https://plus.google.com/u/1/+JayBaer http://instagram.com/jaybaer https://www.linkedin.com/in/jasonbaer

Frank Eliason, author of the new book At Your Service and Director of Global Social Media for Citi, joins the Social Pros Podcast this week to discuss crafting a cohesive social strategy for a global corporation, relying on the instincts of his team, and listening smarter. Please Support Our Sponsors Huge thanks to our amazing sponsors for helping us make this happen. Plea [...]

Part of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many news organizations, including ABC News, New York Times, and Business Week. In part three of this interview via Google Hangout, Frank expands on his recent post: http://bit.ly/AreWeAsProfessionalsKillingSocialMedia. In particular, Frank discusses real-time marketing trends and the need for brands to be part of the social media community in a way that delivers value and not detract from user experience.

Part of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many news organizations, including ABC News, New York Times, and Business Week. In part four of this interview via Google Hangout, Frank answers the question "what does smart social mean to me" with some valuable advice: if you want to win in social, concentrate less on social itself, and more on creating remarkable customer experiences.

Frank Eliason, Director of Global Social Media for Citi and one of the most respected leaders in social media, is my guest this week on the Inside Social Media podcast. Frank is recognized by BusinessWeek as the ‘most famous customer service manager in the US, possibly in the world,’ and he’s built a reputation for helping large... The post ISM Episode 3: Frank Eliason, Citi’s Director of Global Social Media appeared first on RickMulready.com.

Frank Eliason, Director of Global Social Media for Citi and one of the most respected leaders in social media, is my guest this week on the Inside Social Media podcast. Frank is recognized by BusinessWeek as the ‘most famous customer service manager in the US, possibly in the world,’ and he’s built a reputation for helping large […] The post ISM Episode 3: Frank Eliason, Citi’s Director of Global Social Media appeared first on Rick Mulready.

Part of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many news organizations, including ABC News, New York Times, and Business Week. In part one of this interview, Frank shares the backstory of how @ ComcastCares came about and social customer service was born. Recorded: March 5, 2013

Part of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many news organizations, including ABC News, New York Times, and Business Week. In part two of this interview, Frank shares events from July 26, 2008, and his realization about the more personalized nature of the social media space - "human connections, not brand messaging." Recorded: March 5, 2013

Frank Eliason by Brent Leary and Small Business Trends

Meet Frank Eliason, Comcast's senior director in national customer operations and the man behind the Internet's most advanced social media-based customer servce program.