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Today I’m talking with John Lynn, founder of Healthcare Scene as well as two conferences, Expo.Health and HITMC. If I was going to frame out an overarching theme, I would suggest that it is this: Organizational culture eats strategy for breakfast, lunch, and dinner. Let’s consider the scope of this statement: Ambulatory patients spend about 84 minutes on average in clinic. Of those, 7-12 minutes are with a physician. Inpatient, I imagine, has probably an even greater ratio. So those 7-12 minutes are hypercritical, of course. I would never suggest anything that minimized the doctor-patient relationship. But how many times has a doctor’s patient grade gone down because of someone nasty at the front desk? All of the other individuals that a patient meets in the non-doctor portion of their visit, all of the moments that happen in that time frame, all of the care coordination that does or does not happen ... all these things have a significant and meaningful impact on not only the patient experience but also patient outcomes. So, how do you get the front desk and the back office and the middle office and anyone on the phone to recognize the importance to the mission of attaining the quadruple aim of health care? How do you get the janitorial staff to see their role as crucial in the prevention of health care–associated infections (HAIs)? The IT team to feel proud that they have helped with physician burnout by making the tech help doctors instead of slow them down? Or the finance team to consider the financial toxicity of their actions? Or the medical assistants to enter the correct blood pressure or whatever data so our predictive analytics actually work? The answer to all of these questions points back to strong leadership. It’s building a culture of love, as John Lynn puts it. He means aligning around a mission to do right by patients and give them the best care and outcomes that we can. Consider this, though: A culture of love can be within one organization, but it can also be cross-organizations. Peers come together and share their experiences and their best practices for the purpose of improving patient care. Then they can take their enthusiasm and passion back to their own organizations. Doing this disperses a culture; it promotes a way of thinking that connects day-to-day drudgery with an endpoint that we all can be proud of. I don’t think it’s controversial to say that establishing a real culture of love is the best way to achieve patient health in health care, a better patient experience, fewer burned out doctors and nurses, as well as other business results. If you’re interested in how all this connects to patient experience, by the way, listen to EP228 with Julie Rish. John Lynn is the founder of the HealthcareScene.com network, which currently consists of 10 blogs containing over 11,000 articles, with John having written over half of the articles himself. These electronic medical record– and health care IT–related articles have been viewed over 18 million times. John also manages HealthcareITCentral.com and HealthcareITToday.com, the leading career health IT job board and blog. He also organized the first-of-its-kind conference and community focused on marketing to health care: HealthITMarketingConference.com. Plus, he launched Health IT Expo, a conference focused on practical health care IT innovation. John is an adviser to multiple health care IT companies and a highly sought-after keynote speaker. John is deeply involved in social media and, in addition to his blogs, can be found on Twitter at @techguy and @ehrandhit. 03:16 Why putting the burden of patient experience solely on the physician is problematic. 04:10 The biggest influencer of satisfaction in an acute care setting: nurses. 05:05 On the ambulatory side, the biggest point of satisfaction is the front desk worker. 05:22 “We need to look well beyond the doctor if we want to really create a great patient experience.” 05:27 Interview on Don Lee’s HCBiz podcast series on the importance of the janitorial staff. 06:18 How tech can help solve the communication gap between the staff in a health care setting. 06:51 HITMC Conference keynote speaker, Dan Heath, author of five New York Times bestsellers, including The Power of Moments. 07:53 Creating “peak moments” in the patient experience. 08:26 “I wonder if trying to solve all the problems of patients’ [experience] isn’t the wrong strategy.” 08:53 Are organizations actually asking how they can improve the patient experience? 09:22 How administrative overhead is keeping organizations and physicians from focusing on improving the patient experience. 10:38 The trend across organizations that improves patient experience is leadership. 11:35 How the last touchpoint has a significant impact on the patient experience. 12:05 How does an organization communicate an understanding of the importance of the whole staff team? 13:23 The services organizations need to provide in order to guarantee patient payment. 14:07 The short-term and long-term benefits of focusing on the patient experience. 14:55 Understanding the cost associated with the care and aligning the price of things with the cost. University of Utah as an example of attempting to do this. 16:44 “The consumers aren’t going to wait.” 16:50 Convenience vs quality, and how this is going to affect health care. 17:29 Creating a culture of love. 17:40 How Expo.Health is not so much a conference as a community with a passion for using technology to improve health care. 17:51 How bringing together every side of health care professionals to share their ideas and successes is the real answer to improving the patient experience. 18:56 “How do we get those innovations shared?” 19:02 The keynote speakers at the upcoming Expo.Health: Ivo Nelson and Dana Sellers. 21:39 “How much are you infusing the mission of your organization to improve patient care?” 22:36 “If you can’t create a mission in health care, then you probably shouldn’t work in health care.” 26:29 How Expo.Health is affecting change and transformation. 27:08 Providing practical innovations to improve patient care. 29:40 Expo.Health this year is July 31–August 2 in Boston at the Renaissance Boston. Why is putting the burden of #patientexperience solely on the #physician problematic? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg Who is the biggest #influencer of satisfaction in an #acutecare setting? @techguy of @healthcarescene and @HealthITExpo discusses in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg #nurses Who is the biggest #influencer of satisfaction on the #ambulatory side of #care? @techguy of @healthcarescene and @HealthITExpo discusses in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg @techguy of @healthcarescene and @HealthITExpo talks about an interview with @dflee30 of @The_HCBiz over the importance of janitorial staff in a #care setting. #healthcare #podcast #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg How could #healthtech help the communication gap between #healthstaff? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #hcmkg How do you create #peakmoments in the #patientexperience? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg Are organizations actually asking how they can improve the #patientexperience? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg How is administrative overhead keeping #healthorgs and #physicians from improving the #patientexperience? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg What’s #leadership got to do with improving #patientexperience? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg How do #healthleaders communicate the importance of the whole #healthteam? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg How does creating a #cultureoflove improve the #patientexperience? @techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg Providing practical #innovations to improve the #patientexperience—@techguy of @healthcarescene and @HealthITExpo explains in our #healthcare #podcast. #HITsm #HITMC #hcldr #HIMSS19 #digitalhealth #healthtech #hcmkg
Sarah Bennight, marketing strategist for Stericycle, knows how to keep B2B marketing from being boring. Just ask Viollet the Llama (yes, that's the correct spelling), one of the most talked-about booth stars of HIMSS19. While B2B marketing tends to focus on analytics, at the end of the day we’re all still humans with human emotions — and there’s your “in.” All that, plus the power of the right mentor and what a marketer says at middle school career day.Thanks to Xpressdocs for helping us spread the awesome, yo! See acast.com/privacy for privacy and opt-out information.
30. Chuck Hennes & Hunter Whitworth: PharmD/MHIT Students Intended Audience: Everyone Today we interview two students, Chuck Hennes and Hunter Whitworth, who are in a PharmD/MHIT dual degree program at the University of South Carolina. We also discuss their recent trip to the HIMSS19 conference, their perspectives on healthcare IT, and why they chose to pursue this dual degree program. Follow us on social media! Twitter: @pharmacyitme Instagram: @pharmacyinformatics Website: Pharmacy IT & Me Email: pharmacyitme@gmail.com Follow Tony's personal Twitter account at @tonydaopharmd Network with other pharmacists at Pharmacists Connect!http://pharmacistsconnect.com For more information on pharmacy informatics, check out some of the following useful links: ASHP's Section of Pharmacy Informatics and Technology: https://www.ashp.org/Pharmacy-Informaticist/Section-of-Pharmacy-Informatics-and-Technology/ HIMSS Pharmacy Informatics Community: https://www.himss.org/library/pharmacy-informaticsThis podcast is powered by Pinecast.
On this episode of the podcast, I spoke with Spencer Draper, the Clinical Solutions Director at eVideon. Spencer and I met at HIMSS19 in Orlando a few weeks ago and thought joining together for a podcast would be a lot of fun. On this podcast we discussed a few topics: video education, distraction therapy, patient experience and more! eVideon "provides hospitals with interactive patient care solutions that engage, educate and entertain patients and visitors, while streamlining workflows for staff." Be sure to check out eVideon's website (link below) to learn more about their offerings and the innovative areas of healthcare they are addressing! Stay tuned for news on eVideon's own podcast, which should be available soon! Our sponsor for this podcast is our parent company, BlocHealth. BlocHealth's platform will launch towards the end of Q1. They make life easier for healthcare professionals & organizations. The platform will save healthcare professionals & organizations time, money and provide less headaches during the on-boarding process. For more information, please go to www.blochealth.com and follow BlocHealth on social media - @blochealth Be sure to check out the social channels for eVideon: - LinkedIn - Twitter - Instagram - Facebook - YouTube - Website Also, be sure to follow Slice of Healthcare on our social channels: - Website - Facebook - LinkedIn - Instagram
"Ah, the HIMSS conference. . . If you don't own it, it will own you.” Hear what else the Innovation Sherpas have to say about their recent trip down to the Sunshine State for the 2019 Health Information Management Systems Society (HIMSS) Conference in Orlando. We have Dr. Jean Wright (Chief Innovation Officer), Emilie Pandullo (Investment Fund Director), and Michael Johnson (Director, Innovation) in the studio to relive their HIMSS experience. Among other things, they discuss the shift from patient engagement to patient activation, validated business models in population health, interoperability moving from a desire into a reality, genomics, and precision medicine. They also reveal the secret identity of one of the caped Champions of Health. If you want a recap of the conference or are considering attending in the future, this episode is calling out to you. #HIMSS2019 @SherpaPod @ghiafixer @drjeanwright #InnovationEngine#pinksocks https://www.himssconference.org/- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)
Meet the expert session. In this episode, we discuss with industry expert John Lens:Q1: What does Digital Transformation means? Q2: Is Healthcare shifting to the cloud?Q3: What are the challenges customers are facing in a multi-cloud environment?Q4: Check out on wow VMware is helping customers in a multi-cloud setup?And more...... Co-host: Naman Sharma from VMware Healthcare.Note: As this is recorded live at HIMSS Event 2019, there is some background noise. We have taken every step to minimize it. Thank you!Support the show (https://www.velocloud.com/sd-wan-resources/podcasts/sd-wan-360)
This Just In with host Justin Barnes broadcasts live from HIMSS19 in Orlando, Florida. Guest Interviews Dr. Bob Monteverdi DOWNLOAD HERE Aneesh Chopra DOWNLOAD HERE Dan Michelson DOWNLOAD HERE Rasu Shrestha, MD MBA DOWNLOAD HERE John Halamka, MD & Paul Cerrato DOWNLOAD HERE Dr. Jennifer Reneker DOWNLOAD HERE Edwin Miller DOWNLOAD HERE Deven McGraw DOWNLOAD […] The post This Just In Live at HIMSS19 appeared first on Business RadioX ®.
22. Last Week in Health IT Intended Audience: Everyone On this episode, we go over some of the big news items from last week! We aren't able to go over all the great news items that occurred at HIMSS19, but here are some resources for the ones we were able to go over: FDA Pilot Program on Supply Chain ONC's 21st Century Cures Act: Interoperability, Information Blocking, and the ONC Health IT For great networking opportunities in a vetted pharmacist community, check out Pharmacists Connect. Follow us on social media! Twitter: @pharmacyitme Instagram: @pharmacyinformatics Website: Pharmacy IT & Me Email: pharmacyitme@gmail.com Follow Tony's personal Twitter account at @tonydaopharmd For more information on pharmacy informatics, check out some of the following useful links: ASHP's Section of Pharmacy Informatics and Technology HIMSS Pharmacy Informatics CommunityThis podcast is powered by Pinecast.
In this third installment of a three-part series on the Perspectives on Health and Tech podcast, we’re delivering insights from the showroom floor at North America’s largest health care conference.
A time well spent with Healthcare expert Frank Nydam, discussing what has happened in last five years and what lies ahead in the next five years. We also talk about how technologies like SD-WAN, IoT, and AI have changed the healthcare landscape. This episode was recorded live from Healthcare event (HIMSS 2019) from Orlando Florida with Frank Nydam (VP of VMware HealthCare team) and Naman Sharma.HIMSS is Healthcare Information & Management System SocietyNote that this episode was recorded live from Himss Event and there are some background noise. We are working towards to provide you with better voice quality. ThanksSupport the show (https://www.velocloud.com/sd-wan-resources/podcasts/sd-wan-360)
In this second installment of a three-part series on the Perspectives on Health and Tech podcast, we’re delivering insights from the showroom floor at North America’s largest health care conference.
In this first installment of a three-part series on the Perspectives on Health and Tech podcast, we’re delivering insights from the showroom floor at North America’s largest health care conference
HIMMS (Healthcare Information and Management Systems Society), one of the biggest heathcare events, is around the corner. In this episode, we'll seek to understand how the digital transformation is effecting the Healthcare industry. We are excited to have experts from the VMware Healthcare team on the podcast today. We'll discuss the Healthcare digital era and learn about: - How SD-WAN is shaping the healthcare network Infrastructure and providing richer user experience.- How VMware is shaping the healthcare industry- the VMware vision - How the VMware solution is the prescription for the digital healthcare eraSupport the show (https://www.velocloud.com/sd-wan-resources/podcasts/sd-wan-360)
On PopHealth Week, the Health Innovation Media team Fred Goldstein, MS (@fsgoldstein), Nick van Terheyden, MD (@drnic1) and Gregg Masters, MPH (@2healthguru) preview the upcoming Health Information Management Systems Society (HIMSS) Annual Conference and Exhibition to be held in Orlando, Florida from February 11th-15th, 2019. We'll review the program schedule and drill into a range of promising and timely topics. Health Innovation Media is co-locating it's 'pinknsocks pop-up studio' with Nuance 'the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life' and will be livestreaming from HIMSS Tuesday from 11AM -1PM and Wednesday, 1PM - 3PM (all times Eastern). Join us!
The HIMSS Global Conference and Expo is the premiere conference in the world of health IT, gathering more than 45,000 attendees from around the world to examine everything from the latest tech developments to healthcare policy and philosophy. We take a look at what you can expect from a HIMSS show and look ahead to HIMSS19 in Orlando.