A Sherpa's Guide to Innovation

Ben and Jay welcome back the one and only Bob Moesta for a record 4th episode.  Bob is a founding father of Jobs to Be Done theory, CEO of The ReWired Group (which has a great new website) and author of the recently published Learning to Build: 5 Bedrock Skills of Innovators and Entrepreneurs.  Hear Bob talk about why he wrote the book, a couple of non-JTBD topics from the book, and what he's focusing on in his remaining 1,890 days.  Yes, it's morbid, but it will be explained.  And hopefully it's much longer than that.Learn about another of Bob's mentor's, David T. Lord here, and his book The Visual System of Work here.All Things Twitter, while it lasts:Bob MoestaA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

For our penultimate episode of 2022, we interview Perry Klebahn about his soon-to-be-published book Ideaflow: The Only Business Metric that Matters, co-authored with Jeremy Utley. Perry is an Adjunct Professor and Director of Executive Education at the Hasso Plattner Institute of Design--the d.school--at Stanford University. Prior to his role at the d.school, Perry was CEO of Timbuk2 and COO of Patagonia. He's also an avid surfer. Perry posits that innovation is not an event, a workshop, a sprint, or a hackathon, but rather the result of mastering ideaflow. Put simply, ideas / time = ideaflow. When applied, ideaflow is an effective approach to problem-solving that reduces effort, minimizes risk, and magnifies results. To illustrate this concept, Perry shares personal stories of when he has (and hasn't) applied ideaflow to gnarly business problems, and how he, Jeremy, and the d.school team promulgate this approach to their students, startups, and large corporations.  "Once you fully understand what ideas are, where they come from, and how to separate the winners from the losers, you can finally put that lightning rod down and start making lightning." Pre-order Ideaflow today and learn more by visiting ideaflow.design/.On Twitter:@SherpaPod@JayGerhart@TheBenReport@jeremyutleySupport the show

Ben & Jay reconnect with a former colleague and friend of innovation, Mona Baset, Vice President, Digital Services at Intermountain Healthcare.   During her career prior to Intermountain, Mona has held a variety of leadership positions in marketing and technology at Atrium Health and Bank of America.  While at Atrium Health, she participated in the very first cohort of the Innovation Engine's Catalyst Program, a hands-on design thinking course featured in Episode 35: Catalyzing an Environment of Innovation.  Today, Mona leads digital engagement strategy and transformation, including the development and implementation of the digital technology road map at one of the country's leading and most respected health care systems.  Hear Mona talk about her career journey, enhancing the health care consumer experience, and the importance of design thinking in her approach.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay dig again into Jobs to Be Done, this time from a fascinating perspective with Ruth Hartt, Chief of Staff to the President at the Christensen Institute and creator of Culture for Hire.  Ruth, a former opera singer and vocal teacher, is passionate about bringing customer-centric innovation to arts marketing.  Classical music audiences have declined nearly 50% since 1997.  Hear how Ruth applies Jobs to Be Done theory to help arts organizations reverse this trend and expand their notion of their audience and how reach them.  The Art of Relevance by Nina SimonAll Things Twitter:Ruth HarttA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay have a fun Jobs to Be Done deep dive with Scott Burleson, Senior Vice President at the AIM Institute, a company on a mission to change B2B innovation.  Scott is an expert in Outcome-Driven Innovation, with deep product management and innovation experience at John Deere and Strategyn.  He is author of The Statue in the Stone: Decoding Customer Motivation with the 48 Laws of Jobs-To-Be-Done Philosophy and co-host the the Product Quest podcast.Hear Scott talk about why he views Jobs to Be Done as a philosophy, why value propositions present us with a paradox, and his attempt to break JTBD through a dialogue about chicken wings and chicken tenders.Alchemy - the Rory Sutherland book Scott referencesAll Things Twitter:Scott Burleson (@newproductdog)A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay venture into technology, invention and intrapreneurship with Kapil Kane, Director of Innovation for Intel Corporation in China.  Kapil co-founded and leads GrowthX, an award-winning corporate - startup accelerator that has launched multiple new businesses generating $400M+ in projected revenues through bottoms-up innovations in areas of AI, IOT, 5G & new silicon technology.  Hear about how Kapil developed this platform for inventors, as well as his experiences at Apple in the days of Steve Jobs.View Kapil's TEDx talkThe Sherpas on Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay are joined by Michele Hansen, author of Deploy Empathy, A Practical Guide to Interviewing Customers.  Michele is co-founder of Geocodio, an indie SaaS, and co-host of the Software Social podcast.  Hear about Michele's journey from sending interview tips to founders by email to a newsletter to a book, her aspiration for the book, and about being a fan of Jobs to be Done.All Things Twitter:Michele HansenDeploy EmpathySoftware Social podcastA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay are joined by Kyushik Nam, an MFA candidate in Design Management at the Savannah College of Art & Design.  Kyushik was mentored by our teammate Isabelle Magnin for his master's thesis.  This episode is a great opportunity to hear about the design process from the perspective of a student on a live project, making a difference from individuals struggling to manage Type 2 diabetes.  Kyushik not only brings insights and perspective from his graduate work, but from his professional experiences with Michelin, Gulfstream Aerospace, and Google.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay welcome a multi-industry innovation hall of famer, Roy Rosin, Chief Innovation Officer at UPenn Health System.  Roy leads The Center for Health Care Innovation, which facilitates the rapid, disciplined development, testing, and implementation of new strategies to reimagine health care delivery for dramatically better patient outcomes, value, and experience.  The Center comprises four coordinated teams – the Acceleration Lab, the Center for Digital Health, the Nudge Unit, and Way to Health.  Prior to going UPenn, Roy worked 18 years at Intuit, becoming its first innovation leader, building a highly regarded innovation culture.Hear Roy cover a range of topics including his approach at UPenn, his passion for behavioral economics and what he learned from Scott Cook at Intuit.All Things Twitter:Roy RosinThe Center for Health Care InnovationA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay talk with demographic futurist Bradley Schurman, founder & CEO of the research and advisory firm The Super Age and author of a fascinating book by that name.  Brad spent a significant portion of his career with AARP as a Senior Advisor and Global Director for Partnerships and Strategic Engagements.  He specializes in helping organizations understand the challenges and harness the opportunities of demographic change with a focus on population aging.  Adults have grown-up. Today, they represent the fastest growing group of workers and consumers in the world. They are superagers; a social and economic force unlike any other.  Bradley speaks regularly at thought leader forums around the world, and has advised national governments and major business on their longevity strategies.The Super AgeVideo: Nagoro, Japan - Valley of the DollsAll Things Twitter:The Super AgeBradley SchurmanA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Innovation Sherpas Ben and Jay interview Kip Lee, Vice President of Innovation & Product Strategy at University Hospitals, and a Managing Director of UH Ventures. He's pursuing a Doctorate in Design and Innovation at the Weatherhead School of Management at Case Western Reserve University, and serves as an editor of the journal, Design Issues, published by MIT Press. In this inspiring conversation, Kip shares a bit about his background--such as designing at Marriott International--and the lessons healthcare innovators can apply from the hospitality industry. He describes the origin story of the UH Ventures group and how they worked as nomads across the University Hospitals organization, developing empathy and conducting ethnographic research simultaneously. We are thrilled to have our listeners listen to and learn from this wise and kind innovation leader. Kip's TEDxCLE talk: http://www.tedxcle.com/kipum-lee/Check out Kip's blog: https://architekton.org/Find us on Twitter@SherpaPod@JayGerhart@TheBenReport@KipumSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay find another opportunity to weave improv into your innovation expedition, joined by Mike Eppehimer, founder of ThreefoldYes.  Prior to starting ThreefoldYes, Mike was a seasoned senior healthcare executive who integrated his experience in the creative arts with improvement science.  Mike talks about his unique career arc and numerous practical insights on improvisational leadership that he shares in his recent TEDx talk "The Performance of a Lifetime".  Ben participates in a fun and useful exercise on shifting status.  And if you stick around past the exit music, Mike and Jay improvise at opera.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

In 2009, Professor Clayton Christensen published The Innovator's Prescription:  A Disruptive Solution for Health Care, with co-authors Dr. Jerome Grossman and Dr. Jason Hwang.  Well over a decade later, Ben & Jay revisit this robust and insightful body of work with Ann Christensen, President & CEO of the Clayton Christensen Institute and Ann Somers Hogg, Senior Research Fellow, Health Care at the Institute.  Much has happened in health care since 2009.  But where are we in terms of disruptive solutions?  These four Sherpas dig in deep on the past, present and future, guided by great theories.Please offer your thoughts to us on Twitter or LinkedIn!  This will not be our last dialogue...Find Ann Somers' outstanding blog posts here and subscribe to their newsletterThis fine piece by Aaron Martin is an excellent accompaniment - and launching pad for further dialogue!All Things Twitter:Clayton Christensen InstituteAnn ChristensenAnn Somers HoggA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay welcome in a new year with Nora Herting, CEO and co-founder of ImageThink, world's leading visual strategy firm.  Nora is author of "Draw Your Big Idea" and a frequent keynote speaker.  Hear Nora share her insights on:Founding a firm that uses the tools of graphic facilitation, visual theory and design thinkingThe neuroscience behind the effectiveness of visual techniquesHow organizations can solve problems and develop strategy using visual techniquesHow your team can bring visual techniques into your work today in simple waysNora's podcast Ask the Experts!See Nora's photography hereAll Things Twitter:ImageThinkA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay reflect upon and celebrate 100 episodes of A Sherpa's Guide to Innovation.  We look back, look forward, and express our appreciation for our guests and listeners.  Ann Somers Hogg drops in to say hello and talk about her new role at the Clayton Christensen Institute.  Read Ann Somers' latest blog post here:  All Things Twitter:Christensen InstituteAnn Somers HoggA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay have a deep-dive on building corporate innovation from the ground up with Paul Puopolo, Executive Vice President of Innovation at Dallas Fort Worth International Airport. Following a career as a naval aviator, Paul built and led innovation teams at Humana, Highmark and MetLife.  Paul has outstanding insights on not only building an innovation function from scratch with a well-defined, discipline process, but also on fostering an innovation culture that reaches every employee at DFW.View Paul's excellent February 2020 talk at Skookum (now Method) hereAll Things Twitter:A Sherpa's Guide to Innovation Ben TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay are joined by Dr. Bon Ku, Director of Jefferson Health Design Lab in Philadelphia.  Dr. Ku is well-known on a number of fronts - a practicing emergency medicine physician; a leader in teaching design to medical students and physicians; a co-author of Health Design Thinking; host of Design Lab podcast; and from his prominent role in TNT's Chasing the Cure.Hear Bon talk about the amazing work he and his team do to help the most vulnerable communities in Philadelphia, how Design Lab is like a small restaurant, and his other creative projects.See and hear more Bon Ku:Dr. Ku at Mayo Transform 2017Dr. Ku on Masters of Scale Rapid ResponseDr. Ku on InstagramAll Things Twitter:Bon KuDesign Lab PodcastA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben & Jay return from a short break to talk with a rising star - Abrea Armstrong, Senior Marketing & Communications Coordinator for the Innovation Quarter.  The iQ is an innovation district in downtown Winston-Salem, NC, bringing together forward-thinking companies in the areas of research, business and education in biomedical science, information technology, clinical services and advanced materials.  Atrium Health Wake Forest Baptist has led the development of the Innovation Quarter in partnership with city, county and state government, local businesses, developers and community members,Hear Abrea talk about the origins of iQ, what brought her there, and how iQ has an impact on the community.  In addition, hear about her own business, 91-2-Infinity, which provides a full suite of marketing services and digital strategy from an inclusion-perspective.  A storyteller, a poet, an entrepreneur, a connector, a journalist - you will quickly appreciate Abrea's passion and creativity.LinkedIn:Abrea ArmstrongInnovation QuarterAbrea on InstagramThe Sherpas on Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

An episode 20 years in the making! For our 96th episode, Ben welcomes long-time friend Matthew Swift, co-founder and CEO of Concordia, to discuss how he innovates in the world of public affairs.  Concordia is a nonprofit, nonpartisan organization dedicated to actively fostering, elevating, and sustaining cross-sector partnerships for social impact, including hosting the annual Concordia Summit. Matt described Concordia as "A forum discussing the world not as one person sees it but as a broader collective sees it, with no bias towards political party or political movement, and no bias for public sector or private sector."Learn how the idea for Concordia started at a student auction at Georgetown University, and how the Concordia Annual Summit began as a small event with 100 people (mostly friends and family, Matt admits) to now hosting nearly 4000 attendees with  representatives from 90 countries and 17 sitting heads of state.Additionally, Matt shares his insights on how to convene leaders to drive change, as well as:Counsel for healthcare innovators about how to approach public/private partnershipsThe experience design of a Concordia Summit eventWhy the response to Covid-19 is perhaps the greatest public/private partnership in historyOn Twitter:@MatthewASwift@ConcordiaSummit@SherpaPod@TheBenReportSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay are joined by David Duncan, Managing Director at Innosight and author of The Secret Lives of Customers:  A Detective Story About Solving the Mystery of Customer Behavior.  This new book is a fresh and creative approach to demonstrating and teaching the language, methods and mindset of Jobs To Be Done theory.   Hear why Dave choose a fictional narrative approach to the majority of the book, some of his own real-life experiences as a "market detective", and his experience collaborating with Dr. Clayton Christensen, Karen Dillon and Taddy Hall on Competing Against Luck: The Story of Innovation and Customer Choice.All Things Twitter:David DuncanInnosightA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay are joined by Episode 27 guest Coonoor Behal, author of the newly published "I Quit!  Life-Affirming Joy of Giving Up".  Coonoor is the Founder & CEO of Mindhatch, a consultancy that helps organizations create the conditions for innovation and creativity to thrive. Through Mindhatch, Coonoor delivers her unique mix of expertise in Design Thinking, Organizational ImprovTM, Innovation Facilitation, and Diversity & Inclusion. Her new book, published by New Degree Press in April 2021, seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives.Hear what caused Coonoor to write this important book, how it connects to her design thinking work, and the connection of quitting and privilege.  And of course, Ben & Jay find a connection to Jobs To Be Done theory, because they just can't help themselves.  Stick around after the outro music for an improv bonus from Coonoor & Jay!Find Coonoor on Instagram:  @coonoorbehal, @iquitbook, @mindhatchllcFacebook:  @mindhatchllcTwitter:  @mindhatchllcThe podcast and its hosts on Twitter:@SherpaPod@TheBenReport@JayGerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay have a fascinating conversation from a historical and education perspective, with Arthur Daemmrich, Director of the Lemelson Center for the Study of Invention and Innovation at the Smithsonian Institution.  The vision of the Center is: A world in which everyone is inventive and inspired to contribute to innovation.  Hear about the physical and virtual experiences the Center creates to inspire inventors and innovators of all ages and its efforts to foster a diverse and inclusive ecosystem.  Along the way, Arthur sprinkles stories of interesting inventors and innovators that you may not have heard of.  You are likely to book your next trip to Washington, D.C. after this episode!All Things Twitter:@SI_Invention@SherpaPod@TheBenReport@JayGerhartSupport the show (https://healthpodcastnetwork.com/)

Liz Markle PhD believes innovation in health and wellness isn't a new pill or superfood or wearable but a return to the universally applicable and radically simple advice to move, nourish, connect, and be. Tired of patients not making progress in between doctor visits, Liz wanted to make it easier for people to design their lives so that healthy behaviors were the default. Enter Open Source Wellness, a "behavioral pharmacy" that is high-touch and powered by connection, leading to health transformation. Listen to learn more about: Liz's career arc The genesis story of Open Source WellnessOSW's business modelHow a hypothetical $10b grant from the Gates Foundation would scale OSWVideo: What is Open Source Wellness?Credit to Mad*Pow and the Health Experience Design Conference for making the connection.On Twitter:@DrElizMarkle@OpenSourceWell@SherpaPod@TheBenReport@JayGerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay continue to learn from innovation leaders with novel career journeys, this time talking with Shannon Clute, Inaugural Director of The Hatchery, Emory Center for Innovation in Atlanta.    The Hatchery supports student innovators and entrepreneurs from all Emory University schools, and covers all stages of innovation from inspiration and learning to projects and startups. This 15,000 square foot center opened in February 2020 - which required a quick pivot after just "two great weeks" due to COVID-19.   From academia to the super early days of podcasting to Turner Classic Movies to university-based innovation, Shannon consistently works at the intersection of learning, innovation and brand strategy.  And he's really good with language.Emory Innovators (Podcast)Might Could - Stories of Innovation in the ATL (Podcast)Out of the Past:  Investigating Film Noir (Podcast)Noircast.netAll Things Twitter:Shannon CluteA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show

Ben and Jay have an exceptional conversation with Tanqueray Edwards, Global Innovation & Program Director at JLL, a global real estate and investment management firm.  Tanqueray talks about standing up an innovation function at JLL during the pandemic and her subsequent new role with the organization, including the role of change management in innovation.  She also provides important insights on the impact of race and gender intersectionality in the workplace, her efforts to lead change in diversity and inclusion, and how this connects to innovation.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Join Sherpa Host Ben Tingey as he interviews Andy Mychkovsky, a growth and product consultant for healthcare startup companies and the founder and writer of Healthcarepizza.com. And nope, it's not a pizza company. Rather, it's a blog that serves up slices of healthcare insights about digital health, value-based care, and other industry innovations  in an entertaining and thought-provoking way. We talk about:His decision to strike out on his own as a consultant and writerAssessment of the flurry of digital health investment over the last 12 monthsThe advantages health systems possess amidst the onslaught of  disruptionA potential playbook for health systems who want to successfully partner with startupsWhat he would whisper to President Joe Biden about health policy as he collects the White House garbageSubscribe to the Healthcare Pizza newsletter HERE.Andy also serves up slices of insights on his Twitter and LinkedIn accounts, so be sure to follow!On Twitter:@SherpaPod@HealthcarePizza@TheBenReportSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay have an inspiring conversation with Javier Lozano, Founder and CEO of Clínicas del Azúcar, a growing chain of "one-stop shops" for diabetes care in Mexico.  Armed with a willingness to explore, a passion for helping people in need (including his mother) and the theories of Dr. Clayton Christensen, Javier has created a truly disruptive innovation focused on the consumer's Jobs To Be Done and the concept of non-consumption.  His work is literally saving lives.  Readers of Clay's 2018 book, The Prosperity Paradox, co-authored with Karen Dillon and Efosa Ojomo, will remember Javier's story, which was featured as a live case study in market-creating innovation.  For more on market-creating innovation, see the Global Prosperity content published by The Christensen Institute, authored by Efosa Ojomo and Lincoln Wilcox.Also, The International Finance Corporation, an affiliate of The World Bank, authored an excellent case study of Clínicas del Azúcar.   Download and read here.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben and Jay revisit the fascinating topic of behavioral science with Kristen Berman, CEO of Irrational Labs.   Kristen co-founded Irrational Labs, a behavioral product design company, with Dan Ariely, helping companies and nonprofits understand and leverage behavioral economics to increase the health, wealth and happiness of their users.  She also co-founded Common Cents Lab, a Duke University initiative dedicated to improving the financial well-being for low to middle Americans.Hear Kristen talk about:The application of behavioral science in healthcare, including how we might encourage better adoption of public health measuresThe connection between Jobs To Be Done theory and behavioral scienceHow her partner using social influence to get her to have Lasik surgeryHer early experience at Intuit, a company admired for its approach to innovationWatch Kristen's TED Talk hereCheck out the Behavioral Design BootcampAll Things Twitter:Kristen BermanA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

In our first new episode of 2021, Jay exchanges chairs with your Sherpa host Ben Tingey!  Ben covers a lot of ground about learning/doing/teaching innovation over the past few years, a recent project related to physician burnout that's making a big impact on him and Atrium Health, and much more.  All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

This episode was originally released on January 28, 2020.  Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man.memoriesofclay.comHow Will You Measure Your Life?The Clayton Christensen InstituteThe Forum for Growth and Innovation at Harvard Business SchoolSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay bring back two former guests and Atrium Health strategy and innovation leaders - Dr. Rasu Shrestha & Todd Dunn.  Rasu and Todd reflect back on what makes them #AtriumHealthProud during a unforeseen and unprecedented 2020, and paint a picture of what innovation at Atrium Health looks like going forward.  Plus, what have been their favorite A Sherpa's Guide to Innovation episodes?  What a great way to wrap up 2020 with two insightful and thoughtful leaders who don't shy away from bring their heart and their empathy to the workplace.  Thank you all for listening and we look forward to 2021, which will bring our 100th episode!All Things Twitter:Dr. Rasu Shrestha (as if you're not following him already!)Todd DunnA Sherpas' Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

One of our favorite things to do is spotlight the incredible innovators located right here in our backyard of Charlotte, NC. This episode features Terik Tidwell, Director of the STEM Innovation Initiative and Executive Director of the Smith – Tech Innovation Center at Johnson C Smith University.  Learn about the work Terik and his team have done to boost innovation and entrepreneurship in the community and the unique role a University plays in the regional entrepreneurial ecosystem. A little more about Terik: He's a multi-industry innovator himself, with experience developing and managing projects intersecting with higher-education, economic development, international affairs, and more. Through the U.S. Department of State, Terik has served in several roles such as US-China Entrepreneurship and Innovation Fellow, Global Innovation Fellow, Young Leaders of Americas Fellow, and an Entrepreneurial Ecosystems Fellow. A member of Harvard Business Review's Advisory Council, Terik also focuses his energies by supporting organizations like VentureWell and the Greenlight Fund, as well as local organizations like NC Idea, Startup Weekend, and the Local Initiatives Support Corporation. On Twitter:Terik TidwellA Sherpa's Guide to InnovationBen TingeyJay GerhartHealth Podcast NetworkSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay have a wide-ranging conversation with Dr. Ellen Beckjord, Associate Vice President, Population Health & Clinical Transformation at UPMC Health Plan.  Ellen is a behavioral scientist and epidemiologist working a the intersection of population and digital health.  In addition to her great work at UPMC Health Plan, Ellen talks about two additional passions, the global PinkSocks movement and a recent book she co-created with photographer Anita Buzzy-Prentiss, PORCHRAITS - Pittsburghers on Their Porches During Quarantine.Buy Porchraits HereConsider donating to PinkSocks Life to spread love, joy and hug across the world!Other references:Susan A. MurphyScience & Human Behavior by B.F. SkinnerBuilding HAll Things Twitter:Ellen BeckjordFollow #PinkSocksA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay talk with Scott Kirsner, CEO of Innovation Leader, a media and events company focused on Chief Innovation Officers, senior R&D execs, and intrapreneurs at large organizations who are responsible for making change happen.  Scott is also a columnist for the Boston Globe and has contributed content to a number of other publications such as Fast Company, WIRED, Variety and others.  Scott talks about the differences between innovation at startups and innovation within large companies, his recent piece entitled "7 Tough Truths About Corporate Innovation in 2020," and other insights gleaned from years of covering a wide range of innovation leaders.Innovation Answered PodcastInnovation Answered - Inside the Mind of Clay ChristensenAll Things Twitter:Scott KirsnerA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben and Jay complete an epic three-episode Jobs to Be Done arc with Taddy Hall, Senior Partner at Lippincott.  A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to innovation processes. He collaborated with Harvard Business School's Clayton Christensen for the last 20 years, including Competing Against Luck: The Story of Innovation and Customer Choice. Taddy's storytelling, energy and humor shine through this engaging discussion that sits at the intersection of innovation and brand.Watch a recent webinar from Taddy: (see Episode 2 in the Lippincott series)Great reads from Taddy and friends:Marketing Malpractice: The Cause and the CureSearching for New Ideas in the Curious Things Your Customers DoAll Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartTaddy HallSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay talk to Jim Kalbach, Head of Customer Experience at MURAL and author of The Jobs To Be Done Playbook, Mapping Experiences, and Designing Web Navigation.  Jim shares his perspective on Jobs To Be Done as a mindset, how an organization can start using it, and how it can influence various aspects of the organization.  Since the episode was recorded, Jim has also launched a new Jobs To Be Done learning platform, JTBD Toolkit.  Jim also has a web site, Experiencing Information, where you can learn more about him and book office hours.  Stick around after the discussion for a special musical treat courtesy of Jim!See Jim discuss customer journey mapping as compared to job mapping through the lens of the chicken crossing the road.All Things Twitter:Jim KalbachJTBD ToolkitA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay welcome back Bob Moesta for the third time, talking about his new book Demand-Sides Sales 101:  Stop Selling and Help Your Customers Make Progress, co-authored with his partner at The ReWired Group, Greg Engle.  Bob is a lifelong innovator and coarchitect of the “Jobs to be Done” theory with Dr. Clayton M. Christensen.  He's a teacher, builder, entrepreneur, and co-founder at The ReWired Group, a designfirm in Detroit, Michigan. Bob has developed & launched over 3,500 products and sold everything from design services, software, and houses to consumer electronics, and investment services. He's an adjunct lecturer at Kellogg School at Northwestern University, lectures on innovation at Harvard and MIT, and enjoys mentoring at incubators.Midway through this spirited conversation, Bob conducts a mini-interview on Jay about an upcoming car purchase.  This interview demonstrates a few key elements from his book and his technique applying Jobs To Be Done theory:We aren't usually caused to buy or take action based upon one factor - there are usually clusters of forces acting upon us.The deeper you talk to people and the more questions you ask, you continue to uncover these forces.You can help people move through their purchasing timeline, to help them make better progress, on their terms.All Things Twitter:Bob MoestaA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay have a memorable and inspiring conversation with Dr. Debbie Salas-Lopez, SVP of Community and Population Health at Northwell Health.  Beyond her formal role, she is a nationally recognized speaker and educator for women leaders in medicine, with a focus on healthcare disparities and equity in care, cultural awareness and language appropriate services, and the impact of social and economic factors on access to care.  Furthermore, Dr. Salas-Lopez has recently published a gripping memoir entitled "The Girl from The Bronx - A True Story of Struggle, Resiliency, and Courage", in collaboration with Dr. Llewellyn J. Cornelius. Daughter of Puerto Rican immigrants, she took an unexpected path to where she is today, learning - and teaching - many life lessons along the way.Where to find Dr. Salas-Lopez:TwitterInstagramLinkedIn@SherpaPod- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodnet - Support the show (https://healthpodcastnetwork.com/)

Patrick Mulvaney & Victor Armstrong have very different but very important roles in the increasingly critical area of mental health and wellness.  Patrick is Chef Owner at Mulvaney's Building & Loan, a farm to fork restaurant in Sacramento, California. Victor is Director of the NC Division of Mental Health, Developmental Disabilities, Substance Abuse Services at the NC Department of Health and Human Services.  Both are passionate about suicide prevention and both, as you will soon learn, are great storytellers in this powerful episode.Patrick has spearheaded the I Got Your Back Project, an innovative pilot program focused on mental health in the restaurant industry.  Victor is a nationally recognized mental health leader and advocate, also known for his strong and effective social media presence, raising awareness and reducing stigma.Resources if you need help:If you need help now from anywhere, call 1-800-273-8255 or text 741741.If you need assistance in North Carolina, call the Hope 4 NC Crisis Counseling Services Hotline at 1-855-587-3463 (FIND) anytime day or night.Health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families throughout the state who are experiencing stress from being on the front lines of the state's COVID-19 response can call The Hope4Healers Helpline (919-226-2002).All Things Twitter:Victor Armstrong (Easy Like Sunday Morning)I Got Your Back ProjectPatrick MulvaneyA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (https://healthpodcastnetwork.com/)

Ben and Jay celebrate A Sherpa's Guide to Innovation's "diamond" episode 75 with a real jewel, a woman who's on a mission to revolutionize wellness: Anniedi Essien - Chief Swagger Officer, CEO and Founder of Idem Spark.  Anniedi talks about her personal and professional transformation from seasoned strategy and innovation consultant to a bold new entrepreneur.  Get an inside view of a newly minted start-up - how she is adapting to a dynamic environment, bringing her unique blend of leadership development and well-being practices to healthcare consumers.  Stick around to the end for a discount code for Career Swagger services!All things Anniedi:Idem Spark websiteHer founder videoHer personal websiteLinkedInFacebookInstagramWalmart HealthBen, Jay and the Pod On Twitter:Ben TingeyJay GerhartA Sherpa's Guide to InnovationSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay are delighted to welcome back two researchers and thought leaders from the Christensen Institute, Efosa Ojomo and Rich Alton, to discuss their recent paper “Avoiding The Prosperity Paradox: How to build economic resilience in a post-COVID world.” This paper is a follow-up to the 2019 book Efosa co-authored with Dr. Clayton Christensen and Karen Dillon, The Prosperity Paradox:  How Innovation Can Lift Nations Out of Poverty. It serves as a playbook, bringing this big idea of market-creating innovation to an actionable level.This episode covers questions such as:How do you build economic resiliency in a country so that it can deal with unexpected shocks like a global pandemic?How do you size a market that isn't there?How do you spot the market that isn't there?We also discuss how the lessons of The Prosperity Paradox can be applied in the United States, where despite being the most affluent country in the world, has significant economic disparities and development needs.Everyone's home in the Twitterverse:The Christensen InstituteGlobal CCIEfosa OjomoRich AltonBen TingeyJay GerhartA Sherpa's Guide to InnovationHealth Podcast NetworkSupport the show (https://healthpodcastnetwork.com/)

Learn about the Lowe's Innovation Labs from Josh Shabtai, Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about:his background in advertising and video games, including a Star Wars game!how he ended up leading one of three Innovation Labsa new program, Lowe's for Pros JobSight, which allows plumbers, electricians and other home professionals to consult virtually with customershow his team develops narratives with supporting prototype materials to help senior leaders envision the future@joshshabtai @LowesLabs @Lowes @LowesMedia@TheBenReport @SherpaPod @WillBehrmann- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

Ben and Jay welcome Steve Koch, co-founder and Senior Vice President at customer experience consultancy Cast & Hue.  Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of customer experience to brand.  He discusses how to overcome barriers to employing human-centered design to enhance the healthcare experience and how Jobs To Be Done enhances design work at Cast & Hue.  In addition, Steve offers helpful advice for conducting virtual design work, and a preview of upcoming Cast & Hue research on telemedicine customer experience during COVID-19.Cast & Hue Research Report - Rebuilding Patient Volume in a Time of Fear & UncertaintyMckinsey & Company - The Business Value of DesignOn Twitter:Steve KochCast & HueBen TingeyJay GerhartA Sherpa's Guide to Innovation- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

This episode's guest is Amy Bucher, PhD, Vice President of Behavior Change Design at Mad*Pow, a strategic design consultancy working with industry leaders to create social impact. Amy is an expert in motivational design, behavior change, health, and happiness, and how technology can support them. She previously worked at CVS Health and Johnson & Johnson, and recently released an exceptional book published by Rosenfeld Media entitled Engaged: Designing for Behavior Change, which is the subject of our conversation. We touch on, among many others:The self-determination theory of motivation and how designers and innovators can apply it to their workMotivational interviewing techniques that health providers can use to encourage behavior changeHow to incorporate behavior change principles in UX ad service design workHow the COM-B model can supplement JTBD analysisUse this 20% off Promo code through July 15, 2020: sherpapod0620 Order Engaged: Designing for Behavior Change here: https://rosenfeldmedia.com/books/engaged-designing-for-behavior-change/Read more about Amy's research on her blog: www.amybucherphd.comWe reference the Behaviour Change Wheel@amybphd @madpow @rosenfeldmedia @sherpapod @thebenreport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

How might we move innovation forward in the Covid-19 era and beyond? If you're an innovator in healthcare, you need to connect with the Innovation Learning Network. This episode features members of the ILN Core Team: Christi Zuber - Executive Director, Cynthia Bazan - Events & Operations, and Tim Rawson - Growth & Insights. In the words of Zayna Khayat, PhD, "the ILN helps turbo-charge our innovation work." This fun-filled conversation features topics like:The purpose and impact of the Innovation Learning Network (think "curbside consults")How a member organization like ILN has adapted in the Covid-19 eraHow Covid-19 has acted as an accelerant to innovationTips for virtual meetingsThe future vision of the Innovation Learning NetworkAnd as we mentioned in the conversation, here's a link to a recent ILN Virtual Thursday:Pandora Forward Looking Cell: Foresight Planning for Unfolding Crisis Response | an ILN Virtual Thursdayhttps://drive.google.com/file/d/1f7k9Mx09Z2xngSrQX6EyHu2J-PDcpudF/view?usp=sharing @ILNmuse @czuber @cynbazwash @noswarAspen Labs  @hopelab@SherpaPod @TheBenReport- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

Catch the wave! Bermon Painter is the EY Innovation and Strategy Director at the Charlotte EY wavespace™. He has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. He frequently speaks at conferences and facilitates workshops around the world on digital transformation, product strategy, and leadership. Bermon is also the president of IxDA Charlotte, a non-profit aimed at evangelizing human-centered design methods and connecting the broader UX community. In this episode, Bermon shares his thoughts on the Job to Be Done of workshops, effective facilitation tips, how the EY wavespace™ is helping to foster an innovation community in Charlotte, and his roots in graphic design.@bermonpainter @ey_us @EYnews @ixdacharlotte@SherpaPod @TheBenReport- A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

Sherpa Host Ben Tingey talks with two Sherpa's Guide to Innovation podcast vets and innovation pros,  David Phillips of Faster Glass and Eric Gorman of Wily LLC, about the rapid pivot to innovating virtually during COVID-19.  Hear about what's worked well (technical moderators!), what's challenged them (customer discovery/ethnography), and what might endure for facilitating innovation work once we can gather in-person again. Design Sprint BootcampOct 20-21, 2020Charlotte, NCWily was cited in Jake Knapp's new Remote Design Sprint Guide! Check it out here: https://www.thesprintbook.com/remote Tools referenced in the episode: dscoutMURALMiro@FasterGlass @wearewily @SherpaPod @TheBenReport- A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet - Support the show

It's another closet studio edition! For episode 67 we have the privilege of listening to the brilliant mind and disarming wit of our Innovation Gladiator, Dr. Jean Wright, as she reflects on her impending retirement and the things she's learned as the Chief Innovation Officer at Atrium Health, such as: Innovation is actually code for change managementHow she got her "Gladiator" nicknameAdvice to aspiring innovatorsHow to get back up after getting "thrown off the porch"The enduring impact of COVID-19 on the field of innovationThroughout the episode you'll hear some surprise tributes sprinkled into the conversation as we bid a fond farewell to our leader. Thank you, Jean, for your years of wise leadership, creativity, and generosity. @drjeanwright @thebenreport @SherpaPod @atriumhealth- A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

Jason Rome of Skookum joins us on A Sherpa's Guide to Innovation podcast again, this time talking about the common misconceptions and misapplications of design thinking. He pulls in his customer experience insights, just as he did on Episode 25, to explain how the value of design thinking is not found in the workshop event but in the subsequent iterations and execution of the work. Collected from years of human-centered design work with large organizations, Jason shares such nuggets of wisdom as: Balance desirability, feasibility, and viability.Fall in love with the right problem, not a solutionDesign for who people simply are, not who we wish they wereThe essence of strategy is choosing what not to doRespect the engineers!This episode is another closet studio edition as we grapple with the impact of the COVID-19 pandemic. With much of the nation now working remotely, Jason also shares some recommendations about remote work-life balance and how to conduct virtual workshops—topics he recently wrote about for Skookum's blog. @Skookum @GlobalLogic@SherpaPod @AtriumHealth @theBenReport- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - Support the show (https://healthpodcastnetwork.com/)

Ben & Jay come to you from their closets, reflecting on the sudden and dramatic changes occurring as a result of COVID-19.  They discuss working (and podcasting) at home, what COVID-19 might permanently change, and how constraints unleash innovation.Politico: Coronavirus Will Change the World Permanently. Here's How.Magnet Theatre – Virtual Improv ShowsAtrium Health launches virtual hospital care at home for COVID-19 patientsCharlotte Latin raising funds to 3D print face shields for medical personnel@TheBenReport @JayGerhartSupport the show (https://healthpodcastnetwork.com/)

Ben & Jay welcome back Dr. Zayna Khayat, Future Strategist of SE Health to discuss their new book, The Future of Aging.  Zayna is also on the faculty of Singularity University and the Rothman School of Management. The Future of Aging is an exciting collaboration between SE Health and Idea Couture, a global strategic innovation and experience design firm.  As "a counter-argument to the common thinking and discourse around aging put forth in academia, business and popular culture", this book will appeal to many leaders, healthcare or otherwise, with a vested interest in serving older adults through products or services.  And it's thought-provoking, if not moving, at a personal level.Buy and review the book on AmazonFollow Zayna and her team on Twitter:  @ZaynaKhayat @SEFuturesFollow us on Twitter:  @SherpaPod @TheBenReport @JayGerhartAlso by Idea Couture:  The Futures of Health: Spaces Places of CareSupport the show (https://healthpodcastnetwork.com/)