Worksmart Podcast channel

In part one of this two-part podcast series, Worksmart's Director of Regulation Julie Pardy and People Strategy Consultant Sarah Thwaites • Summarise for you, the key findings of the webinars The FCA ran in October and November 2022 on the Consumer Duty • Review how firms can practically achieve alignment between their organisational culture and the objectives of the new Duty. • Reveal what tech stack and data firms will need to have in place to meet the FCA's obligations

The Worksmart team took time away from supporting their clients in developing their approach to successful Consumer Duty implementation to record this two-part podcast series to calm the rising regulatory waters. In part one, Worksmart's Director of Regulation Julie Pardy and People Strategy Consultant Sarah Thwaites: • Explain the FCA's expectations of Consumer Duty. • Identify critical data and management information your firm will need to present to the regulator to evidence good outcomes. • Emphasise why robust project management must now take centre stage with less than eight months to go before The Consumer Duty becomes enforceable.

In our latest podcast, Worksmart's Head of Sales, Julian Sammells and Award Winning Consumer Advocate, Caroline Wells, discuss the impact final rules of the new Consumer Duty and the changes to the Appointed Representatives Regime will have on a firm's approach to T&C schemes and Complaint Handling. Answering questions from a live audience of Compliance professionals, our panellists share the critical role technology and data will play in demonstrating how your firm can deliver good customer outcomes to the FCA.

Find out how Worksmart's SM&CR solution, Accord has helped global asset Management firm, Janus Henderson Investors meet its SM&CR regulatory obligations and ensure clear central record keeping, strong corporate governance, clear accountability and evidence of employee Fitness & Propriety.

In part one of this two-part podcast series, Julie Pardy Worksmart's Director of Regulation and Market Engagement walks you through the key components of the new Individual Accountability Framework and Senior Executive Accountability Regime (SEAR) that lies at the heart of the Central Bank of Ireland's approach to Conduct and Culture.

In part two of this two-part podcast series, Julie Pardy, Worksmart's Director of Regulation and Market Engagement, takes a closer look at the lessons Irish regulated financial services providers (RSFP) can learn from the UK's experience of applying the Senior Managers and Certification Regime (SM&CR), the importance of reg tech in managing the regime and the next steps in-scope firms should undertake to implement the individual accountability framework successfully.

Staycation plans of The FCA were put on hold this year as they launched their delayed annual business plan in July. And it didn't disappoint. Regulated firms should expect a tougher, more proactive and robust regulator that is not afraid to take a risk and push the boundaries and limits of its own powers. In this short podcast, the Worksmart team of Julie Pardy and Nic Dent reflect on the opinions of hundred senior managers, risk and compliance professionals to the regulators 2021 business plan.

In part two of this podcast series, Julie Pardy, Worksmart's Director of Regulation and Market Engagement, outlines how Financial Institutions can meet The Monetary Authority of Singapore (MAS) expectation for senior managers and material risk personnel to be fit and proper to perform their roles.

The Monetary Authority of Singapore (MAS) guidelines to improve culture, governance and accountability across financial institutions in Singapore took effect on the 10th September 2021. In this two-part podcast series, Julie Pardy, Worksmart Director of Regulation and Market Engagement, provides Financial Institutions with a route map through this new accountability regime, providing practical insights into how it may change the way your firm operates and how the regulator may apply it.

No longer a tick box exercise, diversity and inclusion (D&I) through the regulator's eyes is an indicator of your firm's approach to Conduct and Culture. Firms, therefore, should not be surprised if the FCA, over the next few months, starts asking questions about the diversity of their management team and how they are creating an environment in which all people of all backgrounds can speak up. In this podcast, Worksmart's Director of Regulation and Market Engagement, Julie Pardy, encourages regulated firms to be far braver in their approach to D&I to create a long-lasting inclusive culture.

We've unearthed a gem of a regulatory report, this time from the Bank of England who published in March 2021 Staff Working Paper 912 on 'Organisational Culture and Bank Risk’ that found “robust evidence that poor culture in banks and building societies leads to substantially higher risks”. In this podcast, we unpack the report’s findings and show you how this report can help both dual and solo regulated firms crack the ‘Culture Measurement’ code!

Last December, the PRA issued the results of its review of into the implementation of SM&CR in dual-regulated forms, i.e. banks and insurers, which have been in operation for four years (March 2016). Listen to Julie Pardy, Nic Dent and Philip Allen discuss the key messages from the report and the learning that all regulated firms can take from the PRA's report to help their embedding of SM&CR

The days may certainly be shorter and the nights longer, but fear not, you can rest easy about managing the training and competency (T&C)of your staff by listening to this short post-webinar podcast on “Making T&C work for you” with Worksmart’s Julie Pardy and Nic Dent. Together, our panellists interpret the live webinar poll results of over 100 compliance, risk and HR professionals before urging firms in 2021 to take a good hard look at their current T&C scheme to see how T&C can transform your corporate culture and team performance.

We know it's challenging keeping up with everything that is going on the world of regulation and compliance. Help is at hand. In this 10-minute podcast, we help you make sense of current and future regulatory issues. In part two of this two-part compliance round-up series Julie Pardy Director of Regulation & Marketing Engagement at Worksmart emphasises the importance of reviewing and improving your conduct rules training before discussing why all firms in 2021 should embed the FCA 5 Conduct questions into their practices, policies and procedures.

We know it's challenging keeping up with everything that is going on the world of regulation and compliance. Help is at hand. In this 10-minute podcast, we help you make sense of current and future regulatory issues. In part one of this two-part compliance round-up series Julie Pardy Director of Regulation & Marketing Engagement discusses the deadline extension for SMCR, the FCA's approach to non-financial misconduct and what good Conduct & Culture looks like regulated firms in 2021.

If you think that compliance costs for regulated firms are steep, then the cost of non-compliance is jaw-droppingly high. Whether we are talking regulatory fines, damage to reputation, customer detriment or impact on business continuity, the very real threat of non - compliance has a disproportionate impact on a firm’s bottom line that can’t be ignored. In this joint Worksmart and Elephants don’t forget podcast, a follow-up episode to the latest webinar on the ‘The Not so hidden cost of compliance’. Adrian Harvey, from the AI-powered knowledge retention firm Elephants Don’t Forget and Julie Pardy Director of Market Engagement and Regulation at SM&CR technology firm Worksmart summarize the thoughts and opinions of over hundred heads of compliance and compliance officers within financial regulated firms. Download and watch the 'Not so hidden cost of compliance’ webinar at the link below: https://tinyurl.com/yycvhmj2

"If you think economics is boring, then think again. In this follow up podcast to our webinar 'Predictably Irrational: how firms can reduce conduct risk exposure by better understanding human behaviour', Julie Pardy Director of Regulation and Market Engagement at Worksmart first explores the concept of behavioural economics, the science behind how and why we really make day to day decisions and financial choices, before offering some practical behavioural insights financial regulated firms can employ to avoid conduct risk issues that stem from poor judgements and decisions made by employees, teams and leaders."

In this follow up podcast to the webinar ‘Covid-19 proves to be the SM&CR litmus test’ webinar panellists Julie Pardy and Adrian Harvey are left somewhat surprised as they review the webinar audience poll responses on regulated firms attitude towards SM&CR compliance and the training that firms are or are not providing employees on the new types of risk working from home. Listen back on demand to all our webinars on SM&CR, Certification and Complaint Handling by visiting worksmart.co.uk

Welcome to this BONUS podcast, a follow up to our highly popular webinar on ‘How to get reported, fined and investigated by the FCA in 2020’ In this podcast our webinar panellists Adrian Harvey and Julie Pardy review and answer audience questions on SM&CR, culture, governance and strategies for evidencing employee competence whilst in lockdown.

As a follow up to our most popular webinar to date on ‘How to get reported, fined and investigated by the FCA in 2020’. Worksmart’s Director of Market Engagement and Regulation Julie Pardy discusses the webinar audience poll results which reveal, in the current crisis, what is keeping risk and compliance professionals of regulated firms up at night!

In this episode, Julie Pardy Director of Market Engagement and Regulation at Worksmart discusses the opinions, thoughts and responses that over 200 risk and compliance professionals from regulated firms shared with us in our most recent webinar on ‘The 2020/2021 FCA Business Plan: Keeping calm and carrying on!’

In this short podcast, webinar panellists Anthony Eghan, Caroline Wells, Sarah Lawrence and Adrian Harvey answer the audience questions posed in our most recent webinar on complaint handling under Covid-19. The panel provides their perspectives on: • Whether firms have furloughed too many staff? • What financial firms can learn from other sectors • How some firms have improved their reputation under Covid-19 • Are customers getting their needs met by firms in this pandemic?

As a follow up to our most popular webinar to date on ‘How to get reported, fined and investigated by the FCA in 2020’. Worksmart’s Director of Market Engagement and Regulation Julie Pardy discusses the webinar audience poll results which reveal, in the current crisis, what is keeping risk and compliance professionals of regulated firms up at night!

Following the popular webinar on 'How coronavirus is transforming complaint handling and what you can do about it', panelists Adrian Harvey, Anthony Eghan, Sarah Lawrence and Caroline Wells recorded this podcast to discuss the complaint handling priorities and responses by regulated firms to the current crisis.

Anthony Eghan from Worksmart discusses poll results from our webinar looking at key topics for regulated complaints in 2020

Julie Pardy and Nic Dent discuss the results of polls taken during the webinar on Training and Competence

In this 10 min. podcast Julie Pardy Worksmart Director of Market Engagement and Regulation speaks with Marian Bloodworth, Employment Partner at law firm Kemp Little who provides her top 10 recommendations for HR professionals who, in light of SMCR, are reviewing and implementing the necessary changes to their firms’ HR lifecycle. Issues that Marian covers include the issue of regulatory references, conduct rule breach scenarios, fitness and propriety and certification of staff.

Uploaded to our channel by kind permission of PIMFA, Julie talks to PIMFA Head of Learning, Philip Allen about the key topics from Worskmart's SM&CR panel session at the PIMFA annual summit.

Nic Dent Proposition Development & Customer Engagement lead at Worksmart shares his thoughts on what regulated firms have to do after the 9th December.