Cafe Chocolat - Chocolate & Chat

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Have you always wanted to sit next to a person at your favorite coffee shop and just ask them to talk about something they love or are passionate about?? ...that’s what we do! At Cafe Chocolat in Washington DC, we meet tons of people every day, and decided one day we wanted to learn more about them!…

Café Chocolat


    • Jan 29, 2025 LATEST EPISODE
    • infrequent NEW EPISODES
    • 26m AVG DURATION
    • 33 EPISODES


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    Latest episodes from Cafe Chocolat - Chocolate & Chat

    Announcement of Season 2 -- shoutouts and interviews!

    Play Episode Listen Later Jan 29, 2025 6:14


    Yes, you heard it right!! After a few years of hiatus, tens of thousands of downloads, and listeners opening coffee shops and growing them, Ristretto Time is returning with Season 2. There will be sessions of Questions & Answers, and interviews with small and large chain coffee shop owners. Stay tuned!!

    26 - Interview with Jamie and Ryan Getchell of The Nest Family Cafe

    Play Episode Listen Later Sep 19, 2022 69:03


    I have been thinking about doing this interview for months! Ryan and Jamie are the founders of The Nest Family Cafe in Londonderry, NH. They -- just like me -- started without having any coffee or business experience. After over a year and a half of hard work, they took the leap of faith, left the comforts of corporate behind and dove into this new adventure. We talk about how they started, the easy parts and hard parts of owning and running a business. We talk about how they run their shop, how they manage their staff, marketing, social media and how they feel about their journey as new business owners. If you are seriously thinking about running a business, listen to Ryan and Jamie and maybe this is the nudge you needed. Learn more about The Nest Family Cafe online at https://www.thenestfamilycafe.com/ --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    25 - BONUS Episode - Books that helped me through the process

    Play Episode Listen Later Jul 28, 2022 29:29


    I have gotten a few emails with listeners asking what books I recommend. I email each person individually, but decided it would be more beneficial if I just record a Bonus episode. I broke the list in 4 categories: Coffee, Strategy, Operations, Mindset. I end it with some thoughts on work-life balance. As always, email me at dollani@gmail.com with any questions or comments. --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    24 - BONUS Episode - The last days of Cafe Chocolat

    Play Episode Listen Later Feb 8, 2022 26:54


    I spent 1.5 years over 23 podcast episodes talking about what we did at Cafe Chocolat and how we did it. Meanwhile the 800 pound gorilla was sitting right next to me staring at me — Cafe Chocolat had been shut down. I wasn't podcasting about a wildly successful shop, or some chain that I grew and sold off. For all intents and purposes it was a failed business — regardless of how and why. But here's the reality — most businesses fail. Yours will probably, as well. In this BONUS podcast episode I revisit the last days of Cafe Chocolat, and what shutting down a coffee shop I loved meant to me (and still does). RistrettoTime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    23 - FINAL Episode and Parting Thoughts

    Play Episode Listen Later Aug 11, 2021 21:25


    We have come to the end if the “Starting Your Coffee Shop” journey. In this episode I share a personal story of a childhood book/character that I always think of when I run into something that looks hard and scary, and how I use that to dive in the many directions my career has taken me. I also talk about my favorite episodes I have recorded. Ristretto Time http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    22 - Cash, POSes and Scammers

    Play Episode Listen Later Jul 26, 2021 29:00


    In this episode, I talk a bit about POSes, but spend a good amount of time talking about various aspects of working with cash and how to protect your business or coffee shop from scammers. I share some issues I ran into and how you can avoid them. Let me know what you think dollani-at-gmail-com. http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    21 - Should you offer FREE Wifi?

    Play Episode Listen Later Jul 16, 2021 21:32


    Yes, FREE Wifi is nice, it's convenient, it's fun, but it's not a right. Should you offer it at your coffee shop? Should you not? Let's discuss! Ristretto Time: Starting and Running Your Coffee Shop by Gjergj Dollani http://ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    20 - How many cups do I need? (Questions from listeners)

    Play Episode Listen Later Jun 19, 2021 29:24


    In this episode I answer some of the questions that although may seem trivial are important and will keep you up at night. How many cups do you need? Should you offer different cappuccino sizes? Should you carry different espresso blends? — http://www.ristrettotime.com twitter: @gjergjdollani --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    19 - Your Customers are not your Friends

    Play Episode Listen Later May 30, 2021 26:35


    In this Episode I talk about the importance of treating customers like patrons first, and friends second. Just because they've been coming to your shop for years, it doesn't mean you can take liberties with them as you would with old friends. Joking, or providing subpar service can backfire, and you can lose an old, loyal customer in a heartbeat. Listen and let me know what you think. Podcast by Gjergj Dollani http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    18 - How to think about starting a shop the right way

    Play Episode Listen Later Apr 1, 2021 25:30


    In this episode, I dissect a call I had recently with someone passionate about starting their own little shop. They were very excited about it, and asked me the right questions, but those were questions they should have attempted to answer themselves first, before getting as far as they had. Let me know your thoughts at dollani-at-gmail-com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    17 - Answers to some of your questions

    Play Episode Listen Later Mar 16, 2021 22:35


    In this episode, I decided to answer some of the questions I have started to get via email. Some of the questions are about the type of espresso machine, space renting, number of employees you need, etc. http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    16 - Is it the right Location and Space?

    Play Episode Listen Later Mar 9, 2021 38:06


    In this episode, I talk about the things that need to be considered when choosing a location for your coffee shop. It is not an exhausting list, but it is a few of the most important details. The last 2 minutes also I think are important to note down. http//www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    Ristretto Shots: Inspiring email from a listener

    Play Episode Listen Later Feb 26, 2021 6:17


    In this episode of Ristretto Shots I read Phil’s email to me about a coffee gig he did, describing how it went and how much fun he had going out on his own and making it happen! This is what it’s all about folks; just getting out of your comfort zone and having a blast doing it. http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    15 - SEO for coffee shops and retail with Granit Doshlaku of Manaferra

    Play Episode Listen Later Feb 21, 2021 32:19


    My guest, Granit Doshlaku is an expert in Search Engine Optimization. He is a featured speaker in TEDx and various international Search conferences. Granit and I talk about ways coffee shops and small business can capitalize from Google and various platforms to drive business. http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    Ristretto Shots: The Coffee Shop Success Formula

    Play Episode Listen Later Feb 18, 2021 6:04


    Here it is! The most important episode I’ve ever recorded (and probably will ever record). I’m giving out the formula to success or failure, and even highlighting what the best solution is. ...you’re welcome! http://www.ristrettoshots.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    14 - 3 attributes of a great barista

    Play Episode Listen Later Feb 9, 2021 24:21


    In this episode I talk about the 3 attributes that make for an outstanding barista. At Cafe Chocolat, I only spent about 5 min interviewing each candidate. I didn’t need more time, because I was not interested in playing scenario games or learning more than was necessary for me to understand if I had a great barista in front of me. Trust me, exquisite latte art is not on my list of attributes. Listen, subscribe, share and let me know your thoughts. http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    13 - Interview with Alex Escobar of Cervantes Coffee Roasters

    Play Episode Listen Later Feb 1, 2021 41:48


    In this episode Alex and I talk about how he started his coffee roastery in his home 10 years ago, and how he grew it to distribute in the entire east coast. We talk about trends in the coffee business, product development, partnerships between roasters and retailers and branding in the coffee business. http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    Ristretto Shots: Read the fine print! READ IT!

    Play Episode Listen Later Jan 27, 2021 4:53


    Here it is; just read the damn fine print. Don’t let wishful thinking take over rational thinking. No matter how good something sounds, there is a catch. Find out what it is. Don’t be like the people I talk about in this short episode! http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    12 - Running a pirate ship (coffee shop)

    Play Episode Listen Later Jan 24, 2021 20:45


    As the owner and/or manager of a coffee shop, you are running a pirate ship! And I mean it! You’ll be managing people that are not all necessarily trying to really learn the business and grow with it. In this episode I discuss; should you be loved or feared? http://www.ristrettotime.com --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    Ristretto Shots: Biden administration and permanently closed coffee shops and restaurants

    Play Episode Listen Later Jan 21, 2021 4:59


    What should the Biden administration do about the over 100K restaurants, delis and coffee shops that have permanently closed because of Covid? Hear my thoughts on this first episode of Ristretto Shots. --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    11 - Hiring staff, employee types and how to develop them

    Play Episode Listen Later Jan 18, 2021 38:25


    In this episode I talk about how to hire the right employees. What to be aware of. I share the hiring process we had at Cafe Chocolat. Also, things you can do to develop your staff. http://www.ristrettotime.com --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    10 - Earning PR and getting your shop noticed

    Play Episode Listen Later Jan 9, 2021 37:51


    In this episode I talk about how to get earned media (being talked about in the news), leveraging Twitter and Instagram go get the word out. Cafe Chocolat made the news as far as Indonesian TV, and your shop can too. I’ll show you how I did it. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    9 - Where to find money to finance your business

    Play Episode Listen Later Jan 3, 2021 26:35


    In this episode I talk about some different ways to find money to support your new business. I share how I did it at Cafe Chocolat. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/ristrettotime/message Support this podcast: https://anchor.fm/ristrettotime/support

    8 - Entrepreneur Mindset - Interview with Alban Selami of Shqipful

    Play Episode Listen Later Dec 30, 2020 29:05


    In this episode we discuss what it takes to have an entrepreneurial mindset. Changing your strategy in a dime. Understanding when to quit. Stoicism. Etc. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    7 - Choosing the right Coffee Supplier (Part 2) Interview with Travis Vaughn of La Colombe Coffee

    Play Episode Listen Later Dec 21, 2020 41:59


    We talk about what to look for in Suppliers. The future of coffee consumption and the local Washington DC coffee scene. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    6 - Choosing Coffee Suppliers with Travis Vaughn of La Colombe (Part 1)

    Play Episode Listen Later Dec 14, 2020 51:23


    Travis and I talk about choosing suppliers. What to look for. What consumers are looking for in the coffee experience. We also discuss coffee scene in DC. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    5 - Culture, innovation, product launch & pricing tricks at Cafe Chocolat

    Play Episode Listen Later Dec 8, 2020 39:23


    Interview with my long-time employees Derek James and Gabriel Falk. A trip down memory lane about what worked and what didn’t work. We also talk about some pricing tricks I played there. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    4 - Know thyself and thy customer

    Play Episode Listen Later Dec 3, 2020 34:18


    In this episode I talk a bit about Branding and how it relates to everything that you do. I focus on the importance of understanding the consumer journey. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    3 - Your business is not your baby!

    Play Episode Listen Later Dec 1, 2020 25:27


    We talk about setting up systems in place, so that you can better manage your time and what’s important to you! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    2 - Why this? Why now? Why you?

    Play Episode Listen Later Nov 28, 2020 27:39


    This episode is designed to discourage anyone from starting a coffee shop! You should thank me for doing you a great service! Your family should thank me for crushing your coffee dreams! ...but remember; weak hands fold first! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    1 - Q & A on Cafe Chocolat

    Play Episode Listen Later Nov 26, 2020 25:37


    How did I start Cafe Chocolat? What are some important things to think about when starting a coffee shop? How much time? How much money does it take? These and more in this episode! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    Trailer - How to Start Your Own Coffee Shop

    Play Episode Listen Later Nov 26, 2020 0:52


    Quick Intro in what this podcast is all about. START HERE. --- Send in a voice message: https://anchor.fm/startyourowncoffeeshop/message Support this podcast: https://anchor.fm/startyourowncoffeeshop/support

    Chocolate & Chat - Amy

    Play Episode Listen Later Jun 11, 2019 15:15


    Amy is the CEO and Founder of Crescendo Group - a social entrepreneurship program that provides work and sources of income for women in war zones. We decided to learn more about her, and that’s how this podcast came about. It’s a little unfinished because it was recorded in October 2018, and we intended to continue working on it ...but didn’t. Hopefully you enjoy it as much as we do!

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