Get To The Point

If you're not able to be at HIMSS this year, we've got you covered! Our team of reporters were all over the convention center and hotels and captured some thoughts from our friends and colleagues. Enjoy this quick compilation of what's happening Live from HIMSS22!

Data! Data! Data! It is all about the data. Healthcare organizations have been working for a long time to gather data to improve care and overall business functions. So now that we have all this data, what do we do with it? Where is the data going? And even more important, what are some practical ways you can improve the impact and use of data in healthcare IT?  To help answer these questions and more, host Matt Curtin is joined by Kyle McAllister, Director Strategic Implementation with Pivot Point Consulting and Chris Hoekstra, Senior Advisor with Pivot Point Consulting.

As health-systems balance physical distancing and continuing with the implementation of strategic projects, many are finding ways to innovate by providing virtual support for areas that have traditionally seen a face-to-face solution. The support for training and go-live are two areas experiencing some exciting innovation and development. Sharing some practical experience on this topic, host Joe Clemons, Director ERP Practice and Advisory is joined by Margaret Moore, Senior Advisor Pivot at Point Consulting and Tom Slowe, Training Manager at Pivot Point Consulting.

Healthcare organizations are incorporating Artificial Intelligence and Machine Learning (AIML) into their daily practice. This episode provides a good foundation for how to get started and offers keen insight into how to grow this technology in your organization in a practical way. Host Matt Curtin, Pivot Point Consulting’s Senior Director Strategic Growth is joined by Kyle McAllister, Director Strategic Implementation with Pivot Point Consulting and Chris Hoekstra, Senior Advisor with Pivot Point Consulting, two resident experts on the topic of AIML.

On May 1, 2020, the Office of the National Coordinator for Health IT (ONC) published its 21st Century Cures Act final rule in the Federal Register, starting the compliance clock on numerous provisions for developers and organizations that offer certified health IT, healthcare providers, and certain health information networks and health information exchange entities. The information blocking provision and compliance requirements in this rule are of specific interest and concern for the healthcare provider community. The compliance date for this provision is just around the corner - set for November 2, 2020. To help us navigate the very latest, Host Joe Clemons, Pivot Point Consulting’s Director ERP Practice and Advisory is joined by Denise Webb, Executive Advisor with Pivot Point Consulting and former Healthcare CIO in both the public and private sectors and a member of the federal Health IT Advisory Committee, and Keith Olenik, Vice President Practice Management at Pivot Point Consulting.

The CMS Final Rule on ADT was published in the Federal Register on May 1st of this year. In this episode, Pivot Point Consulting’s Joe Clemons, Director ERP practice and Advisory connects with Pivot Point Consulting’s Laura Kreofsky, Vice President Advisory to talk through key due dates, what the requirements mean for hospitals, and a practical list of considerations to get started and be ready for the changes that are right around the corner.

In the wake of COVID-19, healthcare organizations across the country are rapidly responding to the needs of their patients and staff. In our series, Health IT Insights LIVE: Learning from the Front Lines, Andy Palmer, Pivot Point Consulting’s EHR Practice Director recently connected with Diana Strubler, Director of Strategy at Acumen Physician Solutions to learn how they quickly transitioned 90% of their in-office visits to Telehealth.

The drive-thru has emerged as one of the safest ways to get goods and services and maintain a safe physical distance. Many healthcare organizations are finding ways to innovate in this area with the creation of drive-thru clinics. The configuration of the EHR plays a critical part in deploying a drive thru clinic and in this episode, Andy Palmer, Pivot Point Consulting’s EHR Practice Director joins host Joe Clemons, Director ERP Practice and Advisory Services at Pivot Point Consulting to talk through 6 practical strategies to consider when configuring the EHR to be ready for a drive thru clinic.

Telehealth is emerging as a vital tool in the wake of COVID19. And with updated reimbursement models, now is the time to capitalize on this technology to avoid canceled appointments. In this episode, host Joe Clemons, Pivot Point Consulting’s Director ERP Practice and Advisory is joined by Keith Olenik, Vice President Practice Management at Pivot Point Consulting to talk through and navigate this topic with some timely considerations for ensuring a successful Telehealth strategy.

In the wake of COVID19 healthcare organizations across the country are rapidly responding to the needs of their patients and staff. The Chief Information Officer (CIO) plays an integral part in leading the response strategy. In this episode, host Joe Clemons, Director ERP Practice and Advisory Services at Pivot Point Consulting sits down with Jon Melling from the Indiana Hemophilia and Thrombosis Center to discuss Jon’s experience navigating COVID19 through the perspective of his role as the interim CIO. It should be noted that the conversation was conducted via virtual conference in support of physical distancing to help #StopTheSpread.

As healthcare organizations are running overtime and seeing an intense strain on their resources, many are exploring alternative models that allow internal experts to focus on high-value work. In this episode, Pivot Point Consulting’s Zack Tisch, Vice President Strategic Growth and Matt Curtin, Senior Director Strategic Growth share some practical ways to delegate tasks like patient portal calls, IT help desk incidents, and report requests freeing up valuable resources to focus on more pressing needs.

In this episode Matt, Laura, Keith, and Andy join from remote locations to do their part to support social distancing and stop the spread of COVID19. The topic of Telehealth is emerging as a vital tool in the wake of the global pandemic. Organizations that have implemented Telehealth and related processes are seeing great success for their healthcare populations. For those however, that are either in progress or just getting started, this podcast is for you! Matt and team discuss the key considerations for fast-tracking a Telehealth solution.

There are lots of changes that are either happening now or will be coming in the form of legislative policy. To help you better understand where we are and what to expect in the future, this is the first in a two-part series designed to help you be prepared and highlight where you should focus your energy. Joining host Matt Curtin to talk through all the changes are special guests Laura Kreofsky, Vice President Advisory Services, Keith Olenick, Vice President Practice Management, and Denise Webb, Executive Advisor.

Many Cerner clients find deviating from “the model” is required to provide more flexibility in their EHR Solution. This can be great for clinicians who want custom solutions but can be challenging for standardization and interoperability. On this episode, host Joe Clemons sits down with Jeff Maris and Kyle McAllister from Pivot Point Consulting to discuss how organizations can optimize but still maintain a standardized approach.

There are many reasons why organizations turn to Community Connect as the solution to share the cost and benefits of EHR investments with their community partners. Whether it’s looking for best practices to manage new competitive pressures and wall off providers eating at your territory or a mandate from the board to grow, a critical first step is understanding the best way to get started. In this episode, host Matt Curtin sits down with Zack Tisch and Joe Clemons to talk through the top things to consider when embarking on a Community Connect adventure.

Denials are responsible for 9% of all claims submitted which equates to $262 billion dollars (that’s “B” for billion) that are at risk annually if not managed and appealed. For organizations who haven’t gotten started, it can be hard to know where to begin. In this episode, Matt sits down with Keith and Jon to discuss how you can identify your 80/20 so you don’t leave money on table.

Earlier this year, Definitive Healthcare released its 2019 Healthcare Trends Survey that tracked 803 mergers and acquisitions and 858 affiliation and partnership announcements, and predicted the trend would accelerate. In this episode, Matt and Keith explore what this means for revenue integrity.

Delayed test results negatively impact patient safety. 30%-40% of tests pending at discharge return potentially actionable results that often remain unknown to physicians. That’s a big # of potential incidents that could lead to patient harm. In this episode, Matt and Keith discuss strategies to help prevent delays.

There is a direct link between standardized documentation, quality, and quality scores. But physicians who push for customization and flexibility have challenged EHR standardization. In this episode, host Matt Curtin, Director of Strategic Growth at Pivot Point Consulting and special guest, Keith Olenik, Vice President, Revenue Cycle Services with Pivot Point Consulting, Get to the Point!