POPULARITY
We are not built the same when it comes to receiving feedback in the workplace. What might seem as open and direct to one person can seem completely harsh and really sharp to another. Feedback can sometimes break or make someone. How you deliver it matters greatly. When done in the right way it can be the most effective means of communication and performance for you and your organization. Join me today as we redefine what feedback is with M. Tamra Chandler and Laura Dowling Grealish, the authors of the book Feedback and Other Dirty Words - Why We Fear It, How to Fix It. In this episode, Tamra and Laura explain how feedback got such a negative connotation. They share how we can minimize the bad emotional and physical reactions that destroy trust and halts communication. They also offered helpful solutions, suggestions, as well as new definitions to create a better framework for feedback. We can’t totally get rid of no feedback but we can always redefine it! In this episode, you will learn about: Why feedback is such a huge component to the growth of a business, its people, and organizations The problem with the way feedback is being portrayed right now Re-imagining feedback as a fluid ongoing conversation, free of angst and judgment The 5:1 ratio Actionable suggestions to improve feedback Tamra and Laura’s take on Carol Sandford’s ‘No More Feedback’ book The fine art of noticing Short feedback and long reflections The ‘Shit Sandwich’ method of giving feedback and why it’s not advisable to resort to it How to get better at feedback? --- What did you think of this episode? Give us a 5-star rating and write a review on Apple Podcasts, or take our survey. Contact Brandon: Email Brandon.Laws@xeniumhr.com or connect on LinkedIn, Twitter or Instagram Learn more about Xenium HR at xeniumhr.com Follow Xenium on Twitter, Instagram, or LinkedIn. --- More about Tamra & Laura: Tamra is the CEO and co-founder of PeopleFirm, a talent management and organizational performance consultancy that has earned consistent recognition as a top place to work. She has been named twice as one of the top 25 consultants in the US by Consulting magazine. Laura is a management consultant at PeopleFirm and was a previous Director of Consulting Services at Orion Advisor Services. She has deep experience in designing high-performance teams and has over 20 years of leadership experience under her belt when it comes to helping clients create strategic alignment, talent management, performance management, succession and leadership development programs. Connect with Tamra & Laura: Tamra Chandler - LinkedIn Laura Dowling Grealish - LinkedIn Resources mentioned in this episode: Feedback (and Other Dirty Words): Why We Fear It, How to Fix It by M. Tamra Chandler and Laura Dowling Grealish Transform Your Workplace: More Consciousness, Less Feedback with Carol Sanford PeopleFirm
How physically strong are you? Interestingly, men today are not as strong as they once were. I begin this episode with the explanation of why that is and the surprising health consequences of not having the physical strength of your ancestors. http://www.menshealth.com/fitness/grip-strength-weaker-today“Can I give you some constructive feedback?” Usually, that question is followed by some criticism you would probably rather not hear. The “annual performance review” is a good example of this. Yet feedback – when done correctly – can be very powerful and quite helpful according to Tamra Chandler, founder and CEO of PeopleFirm, LLC and author of the book Feedback (and Other Dirty Words) Why We Fear It, How to Fix It (https://amzn.to/2Z10SXB). Tamra joins me to explain how to better give and take feedback and why this is so important. How important is it for children to have siblings? Is being an only child a handicap? That has been an assumption for a long time but lately it is being questioned. Listen as I explain what the research says about the pros and cons of being an only child. https://www.psychologytoday.com/us/blog/one-true-thing/201106/susan-newman-the-case-the-only-childThe purpose of having a conversation is to communicate and share thoughts and ideas. However, a lot of conversations seem more about making a point or telling people why they are wrong and/or why you are right. Communications expert Andrew Blotky has worked in political communications at Facebook, The White House and Congress and he is author of a book called Honestly Speaking: How the Way We Communicate Transforms Leadership, Love and Life (https://amzn.to/2YL4W36). Andrew joins me to discuss a better way to approach important conversations so that everyone feels heard and ideas are actually shared.This Week's Sponsors-Capterra. To find the best software for you business for free go to www.Capterra.com/something.-LinkedIn Job. For $50 off your first job post, go to www.Linkedin.com/podcast
In a recent podcast with Tamra Chandler, founder and CEO of PeopleFirm, she spoke about one of the main obstacles with seeing big improvements in employee engagement is the fact that many of today’s corporate leaders are used to how it’s always been. They earned their success in past decades at a company that likely didn’t value their experience so they don’t feel a need to focus on the employee experience now. To listen to the rest of the podcast visit Forging Employee Experience. To stay in touch with Tamra, visit her on LinkedIn or at https://www.peoplefirm.com/. --- Support this podcast: https://anchor.fm/forgeant/support
For the past several decades, we have been surveying employees. On a typically annual basis, most organizations send out a survey to ascertain the sentiment of the workforce. These surveys often serve the primary purpose of helping to identify large trends or themes in an organization that should be either spread or stopped. Unfortunately, the idea of creating a positive work experience for the employees hasn’t been a focus of most of these surveys. And so, we have seen very little movement in these past decades towards making work a better place to be. Why? After billions of dollars and so many years of work, how come we still don’t focus on the employee experience? We focus on what we measure. Stakeholders haven’t focused on employee engagement as a measure of the health of an organization. Instead they focus exclusively on profit. Making money is the main reason any company exists. Without profit (or donations), there is not company. However, the link between increased profits and a positive employee experience has become so well established that stakeholders are missing out on a huge metric for gauging the financial health of a company. Imagine if public companies were forced to include their Employee Experience scores on their 10k. We would see a lot more investment in the mental, emotional, and physical health of employees. And all of those companies who put employee experience as a priority, would see big jumps in internal innovation, company profits, and average tenure. In a recent podcast with Tamra Chandler, founder and CEO of PeopleFirm, she spoke about one of the main obstacles with seeing big improvements in employee engagement is the fact that many of today’s corporate leaders are used to how it’s always been. They earned their success in past decades at a company that likely didn’t value their experience so they don’t feel a need to focus on the employee experience now. To listen to the rest of the podcast visit Forging Employee Experience. To stay in touch with Tamra, visit her on LinkedIn or at https://www.peoplefirm.com/. If we ever want to see meaningful change in how companies treat their employees, then we have to hold leadership accountable to those metrics. Employee engagement metrics were never designed to live in the HR department; hey should live in the board room. Once stakeholders start holding executive leadership accountable for the experience of the employee, employee engagement will skyrocket. --- Support this podcast: https://anchor.fm/forgeant/support
Tuesday is Seeds of Insight day with the support of PeopleFirm. Today, Brent talks to Carla Balen, the Vice President of Human Resources, Americas for Dr Martens in Portland, OR. Carla believes in goal focused people processes that help build a positive and supportive work culture; aligning all employees to business objectives. They discuss the ins and outs of guiding those in the corporate world that are moving into leading others. Carla’s history Practical applications Changing culture Performance plans Change management Leading as a mental change Model the right attitudes Links in the chat: https://www.designingdigitally.com/ http://www.peoplefirm.com/ Watch the Playback: https://www.crowdcast.io/e/012219 Designing Digitally, Inc. specializes in creating educational, engaging, and entertaining learning experiences that incorporate innovation, creativity, and gamification to enhance learner retention. They offer a wide spectrum of solutions, including interactive custom eLearning, Serious Games, Training Simulations, and Mobile Learning. All developments are customized to our clients’ individual needs. Designing Digitally, Inc. specializes in creating educational, engaging, and entertaining learning experiences that incorporate innovation, creativity, and gamification to enhance learner retention. Our company offers a wide spectrum of solutions, including interactive custom eLearning, Serious Games, Training Simulations, and Mobile Learning. All developments are customized to our clients’ individual needs.
We chat with WorkHuman 2019 speaker Tamra Chandler on fixed vs. growth mindset, why peer feedback matters, and how to avoid the feedback sandwich.
Tuesday brings us Seed of Insight hosted by PeopleFirm. Their guest today is Steve Santamaria who is going to talk about his first year as CEO of Folio Photonics Inc. Bill and Steve talk about technology and how Steve well versed is identifying trends, understanding ecosystems and creating strategic plans that position technologies into industry control points, generating market presence, share and value. Steve’s history Development vs Business changes Focus on the objectives Releasing control Strengths and Weaknesses Learned skills Taking risks Integrity *Links in the chat: http://foliophotonics.com/ http://www.peoplefirm.com/ Watch the Playback: https://www.crowdcast.io/e/010819
Dawn is an experienced strategic executive with a diverse repertoire of career experiences in multiple industries, business sizes, and roles. She draws on her 30-plus years of leadership experience to serve as PeopleFirm’s Seattle market lead and solution lead for leadership development. She has served as an executive leader in strategic planning, strategic business development, Lean consultancy, marketing, business intelligence, enterprise project management, and innovation. She has personally overseen significant transformational initiatives including cost repositioning, culture change, strategic redirection, and M&A/integration work. She is known for the successful implementation of challenging, controversial organization-wide initiatives and for effectively driving organizational change. Dawn and her husband Chris own and manage an up and coming winery, TruthTeller, located in Woodinville, WA. Dawn is a slow but dedicated runner, and a passionate but flawed farm-to-table advocate. Designing Digitally, Inc. specializes in creating educational, engaging, and entertaining learning experiences that incorporate innovation, creativity, and gamification to enhance learner retention. They offer a wide spectrum of solutions, including interactive custom eLearning, Serious Games, Training Simulations, and Mobile Learning. All developments are customized to our clients’ individual needs. Designing Digitally, Inc. specializes in creating educational, engaging, and entertaining learning experiences that incorporate innovation, creativity, and gamification to enhance learner retention. Our company offers a wide spectrum of solutions, including interactive custom eLearning, Serious Games, Training Simulations, and Mobile Learning. All developments are customized to our clients’ individual needs.
Today we’re talking to Tamra Chandler who is the founder and CEO of PeopleFirm, one of Forbes Magazine’s 2018 America’s Best Management Consulting firms. A nationally recognized thought leader, author, and speaker, Tamra has spent most of her thirty-year career developing new and effective ways for people and their organizations to perform at their peak. In 2016, she wrote the acclaimed book, “How Performance Management is Killing Performance and What to Do About It.” In this episode, we explore how existing performance management practices are often not only ineffective but detrimental in workplaces and why leaders hang on to them. Tamra helps us to explore the alternatives and how focusing on strengths, building our growth mindiset feedback muscles and improving psychological safety with coaching focused development conversations can help people thrive in their roles. Connect with Tamra: Website: http://www.peoplefirm.com/ You’ll Learn: [02:23] - Tamra explains why she's found that performance management processes are generally killing performance in workplaces. [05:55] - Tamra shares how performance conversations can help people to develop their strengths and improve psychological safety. [08:46] - Tamra explains why despite all the evidence we have about helping people to thrive at work, organizations continue to persist with performance management approaches that are ineffective. [11:49] - Tamra outlines the steps workplaces and leaders can take to improve their performance management processes. [14:42] - Tamra explains why managers struggle to accurately rate most people’s performance at work. [16:05] - Tamra suggests rating how managers feel about their people’s future potential is a better way to assess people’s talent in workplaces and why these conversations should be transparent. [18:17] - Tamra explains why workplaces need to arm people with the courage and capability to seek more feedback on their own. [20:41] - Tamra provides some tips on what leaders can do to improve people’s performance – regardless of their workplace's performance management systems. [23:15] - Tamra completes the lightning round. Your Resources: MPPW Podcast on Facebook Thanks for listening! Thanks so much for joining me again this week. If you enjoyed this episode, please share it using the social media buttons you see at the bottom of this post. Please leave an honest review for the Making Positive Psychology Work Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated. They do matter in the rankings of the show, and I read each and every one of them. And don’t forget to subscribe to the show on iTunes to get automatic updates. It’s free! You can also listen to all the episodes of Making Positive Psychology Work streamed directly to your smartphone or iPad through stitcher. No need for downloading or syncing. Until next time, take care! Thank you Tamra!
Special guest Michelle Fanfarillo joins the video today to talk about leaders and leadership teams with the group. Michelle is part of the PeopleFirm team and brings a great wealth of information on the subject and the Q&A was full of great questions to day. Topics discussed: Michelle’s history in the field Difficulty in change Peer learning Leadership and followership Personality types in leaders Coaching certifications/programs Q&A lightning round Links mentioned in this episode: https://en.wikipedia.org/wiki/HyperCard http://www.peoplefirm.com/ https://hudsoninstitute.com/ https://youtu.be/YsifpRZtIJg Watch the Video Replay: https://www.crowdcast.io/e/121917?rfsn=530134.af795 Golden Nugget: “To learn you need a safe place to practice and fail.” This podcast is powered by ZenCast.fm
Bill Hefferman is an Organization Consultant at PeopleFirm, and he is presenting on "Resilience and Thriving in the Face of Change and Adversity" at Change Management 2017. Bill dives into the neuroscience of resilience, how resilience is hardwired into all of our brains, that we can fall "below the line" of resilience in trying situations, but that there are techniques and tools at our disposal to restore our natural resilience in the face of change. Bill's go-to method is empathy and compassion. There are also powerful questions you can ask to help yourself and others become aware of your own resilience, such as:- How can I learn from this stress?- Who do I reach out to get help in this situation?- Who else is frustrated about something that I can help with?Resilience is so crucial today because we are immersed in a constantly changing world and because, as Bill puts it, "life is just one long string of resilience practice after resilience practice." That means it's within our grasp to become more resilient over time.SolutionsIQ's Kat Conner hosts at Change Management 2017 in New Orleans, Louisiana.About Agile AmpedThe Agile Amped podcast series brings Agile news and events to life. Fueled by inspiring conversations, innovative ideas, and in-depth analysis of enterprise agility, Agile Amped provides on-the-go learning – anytime, anywhere. To receive real-time updates, subscribe!Subscribe: http://bit.ly/SIQYouTube, http://bit.ly/SIQiTunes, http://www2.solutionsiq.com/subscribe...Follow: http://bit.ly/SIQTwitter Like: http://bit.ly/SIQFacebook
Stephen Devlin the leading expert of Bank on Yourself™ and The Infinite Banking™ concept in Canada, is passionate about helping clients become financially selfempowered and set for life by educating and coaching them on key principles that put them in control of their money and create long-term financial stability and security. M. Tamra Chandler a bona fide people maven. She's spent the majority of her career thinking about people, researching how they're motivated, and developing new and effective ways for organizations to achieve the ultimate win-win: inspired people driving inspiring performance. Chandler is also the CEO and co-founder of PeopleFirm, one of Washington State's fastest-growing businesses and most successful women-owned firms. An award-winning leader in her field (recognized twice by Consulting Magazine as one of the top consultants in the U.S.), she is the author of How Performance Management is Killing Performance - and What to Do About It For more information go to MoneyForLunch.com. Connect with Bert Martinez on Facebook. Connect with Bert Martinez on Twitter. Need help with your business? Contact Bert Martinez. Have Bert Martinez speak at your event!
“This process isn’t about things. It’s not about computer soft-ware, surveys, review forms, or process plans. No, the real key to this whole thing is people. It’s about talking to them, listening to them, engaging them, trusting them, and above all, never losing sight of the fact that the process must serve them and not the other way around.” – M. Tamra Chandler Reboot Performance Management from Tedious to Trans-formative: Lessons from a Talent Strategist It’s time to rethink performance management — or risk losing your best and brightest to a firm that does. Old-school performance management, with its bell curves, forms, hounding emails and awkward negotiating, won’t cut it with today's workforce. Moreover, everyone in the world of work knows it, including HR professionals. The annual dreaded rite known as the Performance Review is universally acknowledged as the least likely to engage those involved. It’s high time we rethink PM. Enter talent pioneer M. Tamra Chandler. With decades of experience with clients from giant multinationals to small nonprofits, this award-winning consultant has an insider’s understanding of what’s broken about traditional performance management — and how to fix it. Chandler created the PM Reboot — an innovative, customizable solution for better managing talent. It’s all contained in her new book, How Performance Management is Killing Performance — and What to Do About It. Having spent a career thinking about how to best motivate performance, Chandler offers a clear, crisp method for rebooting the paradigm. As she notes, to get inspired performance takes inspired people — and engagement is best sparked with authentic motivation, not administrative minutiae. People-centric, filled with humor, and down to earth, the approach is well suited to a multi generational, global, hyper-connected, 21st-century workforce. How Performance Management is Killing Performance is a must for anyone interested in the junction of people and organizations. It presents tools and ideas to engage organizations and employees in the creation of something better, and practical examples that offer model routes out of the quagmire of archaic methods. Based on thorough research and solid rationale, it combines common sense with sound business strategies. Success is based on people, says Chandler: Rethinking how you manage performance will greatly benefit your bottom line. Readers will also learn: The (research-based) 8 fatal flaws of traditional performance management. 8 “shake the kaleidoscope” concepts to shift your (and others’) thinking. How to engage millennial employees with crowd sourcing and other social media tools. Why a work culture based on need-to-know kills the urge to participate. How to recruit “change champions” to support your revamp efforts. The myth of “one size fits all” talent management — and how to design a solution customized to your organization and your people. Ms. Tamra Chandler is a bona fide people maven. She’s spent the majority of her career thinking about people, researching how they’re motivated, and developing new and effective ways for organizations to achieve the ultimate win-win: inspired people driving inspiring performance. She’s also the CEO and co-founder of PeopleFirm, one of Washington State’s fastest-growing businesses and most successful women-owned firms. An award-winning leader in her field (she’s been recognized by Consulting Magazine twice as one of the top consultants in the U.S.), she is the author of How Performance Management is Killing Performance — and What to Do About It.
Kathy Hammond, Account Manager of Talent Assessment, Western Region for PSI Services, and Tamra Chandler, the CEO and Founder of PeopleFirm join Chris Dyer to talk talent, engagement and the challenges of company culture.This show is brought to you by Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/).
Kathy Hammond, Account Manager of Talent Assessment, Western Region for PSI Services, and Tamra Chandler, the CEO and Founder of PeopleFirm join Chris Dyer to talk talent, engagement and the challenges of company culture.