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I'm Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I've spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.In this episode, I dig into one of the toughest parts of leadership: firing. I explain why it isn't a failure but a form of maintenance that protects your team, culture, and long-term success. You'll learn how to identify performance issues early, make fair and informed decisions, and create a system that supports accountability without losing empathy. TakeawaysFiring should be seen as maintenance, not failure.Keeping mediocre managers can be more costly than firing them.Performance management is about diagnosing issues before dismissing employees.Not every performance problem is a people problem; sometimes it's about systems.Clarity, capability, and care are key factors in employee performance.Firing protects standards and culture, not just punishes individuals.Every firing should lead to a review and improvement of systems.Documenting what broke helps prevent future issues.Refining roles is more important than simply refilling them.Share insights about firing practices to help others in similar situations.Chapters00:00 Introduction to Restaurant Success Strategies01:02 Understanding Employee Performance Management05:44 Implementing Effective Firing PracticesIf you've got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
In dieser Episode spreche ich mit Dr. Manuel Vermeer über Indien als Investitionsstandort. Dr. Vermeer ist Sinologe, Deutsch-Inder und berät seit über 25 Jahren europäische Unternehmen im Asien-Geschäft. Wir diskutieren die aktuelle geopolitische Lage mit Trump-Zöllen und der Annäherung zwischen Indien und China. Dr. Vermeer erklärt, welche Bedeutung BRICS und De-Dollarisierung für Unternehmen haben. Im Gespräch geht es um die zentralen Fragen für CFOs und Controller: Für wen ist Indien interessant? Was sind die finanziellen und steuerlichen Besonderheiten? Welche Risiken gibt es? Wie findet man die richtigen Partner und wie geht man mit kulturellen Unterschieden um? Macht eine Kombination aus Indien und China Sinn? Zum Abschluss spricht Dr. Vermeer über typische Fehler deutscher Unternehmen und gibt einen Ausblick auf die Entwicklung der kommenden Jahre. Kontakt: www.vermeer-consult.com Krimis von Manuel Vermeer: https://kbv-verlag.de/autorendetail.html?id=122&bs=detail
In this episode, Dave West sits down with Darrell Fernandes, executive advisor at Scrum.org to explore the The AI Teammate Framework: A Four-Step Framework for Product Teams, featured in a new whitepaper. They discuss how to treat AI like a true teammate—onboarding it with context, guiding interactions through user stories, and establishing governance to manage performance.Darrell emphasizes the importance of structured AI adoption, comparing it to onboarding human team members, and highlights how a disciplined approach can improve efficiency, reduce costs, and even protect jobs. From writing AI job descriptions to building prompt libraries and governance strategies, this episode offers actionable insights for teams navigating the evolving AI landscape.Listen now to learn how to bring AI onboard as a true teammate.For more, there is a live webcast coming up next week that will also be available as a recording. Learn more. Topics covered:Introduction to the AI Teammate FrameworkWhy a framework?The need for a structured, holistic approach to AI in teamsAI as a Team MemberTreating AI like a teammate rather than a toolThe importance of onboarding and providing contextComparing AI onboarding to human onboardingThe Four Steps of the FrameworkIdentify AI's Role – defining the problem and writing an AI “job description”Onboard with Context Management – giving AI access to product, customer, and process contextInteract Using User Stories – structuring collaboration through clear, outcome-based interactionsGovernance and Performance Management – ensuring accountability, compliance, and efficiencyChallenges of Working with AIContext management and maintaining prompt librariesBalancing AI experimentation with structureCost, scalability, and efficiency concernsLessons from the Early Days of Cloud ComputingParallels between the AI adoption curve and cloud evolutionThe shift from unregulated enthusiasm to disciplined governanceFuture of AI in Product TeamsThe importance of a disciplined, thoughtful approachHow structured AI collaboration can enhance — not replace — human workActionable Next Steps for TeamsRead the white paperAssess current onboarding and management practicesApply the four-step framework to integrate AI effectively
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
In den 80ern stand Bilbao vor dem Abgrund: Smog, Gewalt, 25% Arbeitslosigkeit. Dann kam das Guggenheim-Museum. Ein mutiger Wurf, der als Größenwahn galt – und eine ganze Stadt veränderte. Viele Unternehmen behandeln Business Intelligence wie eine weitere IT-Initiative. Dabei könnte es ihr „Guggenheim" sein: Der zentrale Taktgeber, der alle Bereiche in Bewegung bringt. In Podcast erkläre ich, warum BI-Projekte oft im Projektdschungel untergehen – und wie der Bilbao-Effekt auch bei Datenprojekten funktioniert.
Performance management has been a cornerstone of HR for decades - but is it still doing what it's meant to do? In this episode of The HR Room Podcast, we're diving deep into the world of performance management - the processes, the pain points, and the possibilities for change. Are traditional appraisal systems still fit for purpose in today's workplaces? What's working, what's not, and how do both managers and employees really feel after going through them? In this episode, Dave and Mary are joined by Crystel Robbins Rynne, Chief Operating Officer at HR Locker, to unpack what's wrong with the old performance review model - and what needs to change. Together, they explore how to turn reviews from a once-a-year box-ticking exercise into a continuous, constructive process that supports both managers and employees. Guests Crystel Robbins Rynne – Chief Operating Officer, HRLocker Topics include Why Traditional Performance Reviews Aren't Working The Shift from Annual Appraisals to Continuous Feedback How to Equip Managers with Real People-Management Skills Separating Pay Conversations from Performance Conversations How Technology Can Support (but Not Replace) Human Interaction Creating a Culture of Regular Check-Ins and Coaching The Future of Performance Management in the Age of AI References HR Locker – HR Software for People-Centric Organisations Insight HR Training & Development – Soft Skills & Manager Training Get in touch If you're not already following us on LinkedIn, you can do that here. If you have any suggestions for future episodes, or if you'd like to join us as a guest, reach out to Dave Corkery at dcorkery@insighthr.ie or connect with him on LinkedIn. About The HR Room Podcast The HR Room Podcast is a series from Insight HR, where we talk to business leaders and HR professionals from around Ireland about the topics that matter most to people leaders today. If you're enjoying the episodes, please share them with colleagues and friends — and leave us a review! We love your feedback, we take requests, and we're also here to help with any HR challenges you may have. Requests, feedback and guest suggestions
This week, hosts James Lawther and Jimmy Barber explore the subject of getting promoted and suggest how you can go about it without compromising your values or playing games. They discuss how promotions work in organisations, the importance of thinking through why you want a promotion, how you position yourself and some things to be wary of. The mix of practical tips and anecdotes will engage and inform on a topic many are interested in but few openly discuss!They also talk weather and holiday strategies - but don't go on too much!Got a question - get in touch. Click here.
You've got an underperformer on your team. They're missing targets, the rest of your people are watching, and you're losing sleep over it. Do you coach them through it or let them go? Make the wrong call and it could cost you six figures. One recruitment business owner discovered this the hard way when keeping someone for 11 months cost them £140K in lost revenue, £35K in salary, and nearly their top biller. Yet the opposite mistake is just as expensive: fire too quickly and you might lose someone who just needed the right support. Jane knows this firsthand. She was once ranked 250th out of 250 consultants, making 80-90 cold calls daily but placing nothing for six months, before the right coaching conversation turned her into a top-five performer within a year. In this episode, Katy and Jane break down the exact framework that helps you make this decision with confidence instead of agonising in that expensive no man's land. They reveal the critical difference between "can't do it" and "won't do it" and why confusing the two will drain your bank account and frustrate your best people. You'll hear the honest truth about why recruitment business owners struggle with this decision (hint: we want to be nice, and we're supposed to be good at hiring), and the specific patterns that tell you whether someone needs more time or needs to go. In This Episode: Discover the Can't vs Won't framework that diagnoses performance problems in weeks, not months, using activity metrics and behavioural patterns Learn the 5 core leadership needs you must nail before judging anyone's performance and why skipping this step sets you up for the wrong decision Understand how to have honest performance conversations without resorting to passive-aggressive midnight emails (we've all been there) Explore the 4-week rule that larger recruitment firms use to flag underperformance early, and why smaller agencies avoid it to their own detriment Recognise the warning signs that your top performers are watching and why tolerating mediocrity could cost you your best people Ready to stop second-guessing yourself? Listen now to get the free Cut vs Coach decision framework, complete with diagnostic checklists and conversation scripts that will save you months of stress and thousands in revenue. Whether you're currently avoiding a difficult decision or want to prevent this situation altogether, this episode gives you the clarity to act with confidence. Download the Can't vs. Won't Framework here: https://resources.centredexcellence.co.uk/cut-or-coach-podcast ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Ready to Scale Your Recruitment Business to 7 Figures (and beyond)? Take the first step toward predictable growth with our FREE RESOURCES designed to support recruitment and executive search business owners in building profitable, scalable businesses. Watch Our Free Training: Discover a proven system that can help your team achieve 5, 10, or even 20 extra placements per month, consistently and reliably. Learn how to Attract, Convert, and Deliver high-quality placements over the next 30 days – watch here https://learn.centredexcellence.co.uk/vsl-youtube61658857 Join Our Recruitment Business Accelerator Community: Connect with like-minded Recruitment and Executive Search Business Owners in our exclusive Facebook group. Elevate your skills, gain insights, and learn what it takes to build a 7+ figure recruitment business. Join Here - https://www.facebook.com/groups/526435818123500 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Want to See How This Could Work for You? Let's chat! Apply for a free consultation to see if and how our strategies can work for your recruitment or executive search business. Provide us with some details about your business, and let's explore how you can achieve sustainable growth. Apply here - https://profitaccelerator.centredexcellence.co.uk/apply?utm_source=podcast
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Wie kann KI Controller von Routineaufgaben befreien und ihre Rolle grundlegend verändern? Prof. Dr. Nicole Jekel stellt die EARN-Formel vor – ein Framework für den gezielten KI-Einsatz im Controlling. Von automatisierter Dateneingabe über intelligente Chatbot-Berichte bis zum Rollenwandel: Controller werden zu Coaches der KI und gewinnen Freiräume für strategische Wertschöpfung. Mit konkreten Beispielen und drei „To Go's" zur Umsetzung – für ein Controlling, das die Zukunft aktiv gestaltet.
In this episode, Ray Sclafani discusses the critical importance of having a well-defined compensation philosophy in financial advisory firms. He highlights the common pitfalls of compensation planning without a clear strategy and emphasizes the need for a structured approach that aligns pay with performance, culture, and profitability. The conversation covers the essential building blocks of a strong compensation philosophy, how to implement it effectively, and the impact it has on employee engagement and trust in leadership.Key TakeawaysMore than half the industry lacks a clear compensation strategy.Clear pay philosophies lead to lower turnover rates.Transparency in compensation processes fosters trust among employees.Regularly review and adapt your compensation philosophy to align with business changes.Involve team members in defining key performance metrics.A strong compensation philosophy reflects the firm's values and leadership style.For more information click here to visit the Best in the Business Blog.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeTo join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
In wenigen Tagen erscheint im Controller Magazin ein ausführliches Interview mit Peter Bluhm – 29.600 Zeichen über ein Thema, das in den Projekten bei ATVISIO oft eine zentrale und erfolgsentscheidende Rolle spielt: die Zusammenarbeit zwischen Controlling und IT. Regelmäßig erleben die Consultants von ATVISIO in Kick-off-Meetings für neue BI-Projekte typische Spannungen zwischen den beiden Bereichen. Der Controlling-Leiter fordert schnelle Ergebnisse – „Wir brauchen das Dashboard bis Monatsende!" – während der IT-Leiter auf klare Spezifikationen besteht: „Ohne vernünftige Spezifikation läuft hier gar nichts." Im Interview berichtet Peter Bluhm aus über 20 Jahren Beratungserfahrung in Business Intelligence und Data Management. Eine Situation beschreibt er besonders eindrücklich: Ein Controlling-Leiter spricht von einer „IT-Diktatur", während der IT-Leiter im selben Unternehmen vom „Excel-Chaos" im Controlling spricht. Für Peter Bluhm ist das kein Einzelfall, sondern ein systematisches Muster – und genau darüber spricht er im Interview mit dem Controller Magazin.
Wenn es um Entwicklung geht, geht es auch schnell um Beförderungen und Gehalt. Und genau darüber sprechen wir in der aktuellen Folge. Zielvereinbarungen, Feedbackprozesse, Gehaltsrunden und HR-Versäumnisse. Spoiler: Forced Rankings und 360-Grad-Pseudo-Feedback bekommen ordentlich ihr Fett weg. Dafür gibt's erprobte Tipps aus der Praxis, klare Empfehlungen zur Umsetzung und einen realistischen Blick auf das, was Performance Management wirklich leisten sollte.
This episode features Mike Sarasti, former Chief Innovation Officer and Director of Innovation and Technology in Miami and a leading advocate for government transformation, in conversation with host Stephen Goldsmith. They unpack how GenAI and rapid process mapping are revolutionizing public sector efficiency, not by shaving seconds off legacy workflows, but by making space for human creativity and curiosity. Mike shares real-world examples and explains how city leaders can democratize AI tools and clear bureaucratic tedium while guarding against hype and automation overreach.Music credit: Summer-Man by KetsaAbout Data-Smart City SolutionsData-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on Twitter.
Mitarbeiterbeurteilung präzise gestalten: Warum die Kompetenzmatrix dein wichtigstes Führungstool ist Du kennst es: Dein Mitarbeiter liefert fachlich Top-Leistungen, ist sympathisch und engagiert – und trotzdem kommen Kundenreklamationen. Termine werden verdödelt, Checklisten ignoriert. Als Führungskraft sitzt du im Feedbackgespräch und musst die Mitarbeiter-Performance bewerten. Aber wie gibst du präzises Feedback, wenn "Du musst an deinem Verhalten arbeiten" viel zu schwammig ist? Die Lösung: Die Kompetenzmatrix für messbare Mitarbeiterbeurteilung In dieser Podcast-Folge zeigt dir Ines, wie du mit einer Kompetenzmatrix (auch Skillmatrix oder Qualifikationsmatrix genannt) aus der Blackbox "Verhalten" konkrete, messbare Kriterien machst. Die Kompetenzmatrix ist ein zentrales Tool im Performance Management, das dir hilft: Präzises Feedback geben – Statt schwammiger Aussagen benennst du konkret, ob es um Selbstkontrolle, Zeitmanagement, Qualität oder Lernbereitschaft geht Leistungsbeurteilung objektiv gestalten – Du bewertest Fachskills, digitale Skills, Soft Skills und Selbstmanagement auf einer klaren Skala (z.B. 1-5) Mitarbeiter-Performance differenziert entwickeln** – Eine kleine Schwäche im Selbstmanagement kann fünf andere Bewertungsbereiche kippen. Die Matrix macht diese Domino-Effekte sichtbar Feedbackgespräche konstruktiv führen – Mitarbeiter können ihre Stärken besser einordnen und verstehen, wo konkret Entwicklungsbedarf besteht Das erfährst du in dieser Folge: → Wie du eine Kompetenzmatrix für verschiedene Rollen aufbaust (Innendienst, Teamleiter, Sachbearbeitung) → Warum "fachlich top" noch lange nicht reicht – und wie du Fach-, Digital- und Soft Skills differenziert bewertest → Wie du Soft Skills und Selbstmanagement messbar machst (Teamfähigkeit, Kommunikation, Effizienz, Selbstkontrolle) → Konkrete Beispiele für Bewertungsskalen: Was bedeutet eine 1, was eine 5? → Wie du im Mitarbeiterjahresgespräch mit der Matrix arbeitest und präzise Entwicklungsziele setzt → Der Bonus-Effekt: Wie die Kompetenzmatrix Motivation, Purpose und Resilienz fördert Performance Management auf dem nächsten Level Die Kompetenzmatrix ist der perfekte nächste Schritt für Unternehmen, die bereits strukturierte Mitarbeitergespräche führen und ihre Mitarbeiterbeurteilung auf ein neues Level heben wollen. Nach 2-3 Jahren mit einem bewährten Leitfaden für Mitarbeiterjahresgespräche kann die Skillmatrix neue Impulse setzen und die Qualität deiner Leistungsbeurteilung deutlich erhöhen. Für wen ist diese Folge? Führungskräfte, die präzises Feedback geben und Mitarbeiter-Performance objektiv bewerten wollen. HR-Verantwortliche, die ein strukturiertes Tool für Mitarbeiterbeurteilung und Mitarbeiterentwicklung suchen. Unternehmer, die Feedbackgespräche auf eine messbare Basis stellen möchten. Schlüsselwörter: Kompetenzmatrix, Skillmatrix, Mitarbeiterbeurteilung, Feedback geben, Leistungsbeurteilung, Performance Management, Mitarbeiter-Performance, Feedbackgespräch, Mitarbeiterentwicklung, Qualifikationsmatrix, Führungskräfte, Soft Skills bewerten
Our show today is being sponsored by Free Float Analytics, the only platform measuring board power, connections, and performance for FREE.DAMIONAmazon to announce largest layoffs in company history, in AI push. WHO DO YOU BLAME?Former CEO Jeff BezosAICovid (This wave of layoffs results from overhiring during the pandemic)Executive Chair and largest shareholder Jeff BezosF5 Expects Revenue Hit From Cyber Attack. F5, a $20B billion technology company with impressive gross profit margins of 81%, experienced a cybersecurity incident involving unauthorized access to certain company systems by a sophisticated nation-state threat actor. WHO DO YOU BLAME?The Risk committee: Dreyer, Klein, Montoya, Budnik*Chair Marianne Budnik is deemed to have Cybersecurity experience because she serves as a Chief Marketing Officer in the cybersecurity industryPeter Klein was the CFO at Microsoft for less than 4 years, then was the CFO for WME for 6 months and then has only been a director since 2014.Risk committee member Michael Montoya specifically. F5 revealed that the director mysteriously resigned in the same filing it disclosed the cyberattack, despite having served for only 4 years. According to the proxy, had “extensive experience as an information security executive.” Following his resignation from the Board, Mr. Montoya continued his service with the Company and has been appointed as F5's Chief Technology Operations Officer.The entire board, for doing dumb modern day board things: announced that CEO François Locoh-Donou, would assume the additional role of Chair of the Board following the Company's next Annual Meeting of Shareholders 12 days after they announced the cyberattack.Investors. 98% YES average this year: 7 over 99.2%, including Risk Committee Chair Marriane Budnik with 99.6%. Nobody feels like they have to work hard to impress anyoneF5! It's a god damn cybersecurity company!How climate change is fueling Hurricane Melissa's ferocity. WHO DO YOU BLAME?Exxon CEO Darren Woods because he sued his own shareholders last year: Arjuna Capital, LLC and Follow ThisExxon CEO Darren Woods because just yesterday: Exxon sues California over new laws requiring corporate climate disclosuresExxon CEO Darren Woods because gas and oilClimate ChangeOpenAI says U.S. needs more power to stay ahead of China in AI: ‘Electrons are the new oil' WHO DO YOU BLAME?The fear-and-spending geniuses behind the original Cold War: Truman, Stalin, ChurchillPeople who historically ignored Eisenhower and his statements on the U.S. military-industrial complex when he explicitly warned that defense contractors and the military could exert undue influence on government policy. Sound familiar?Anyone who empowered the board to not be empowered when they tried to fire Sam Altman for such reasons as:Conflicts over OpenAI's rapid growth and direction, especially the tension between aggressive AI deployment vs. safety oversight.Power dynamics between Altman, key researchers, and board members — some may have felt he had too much unilateral control.The college that let Sam Altman drop outSammy Altman Citi's Jane Fraser consolidates power with board chair vote — and a $25 million-plus bonus to boot. WHO DO YOU BLAME?The entire Compensation, Performance Management and Culture CommitteeThese two long-tenured Compensation, Performance Management and Culture Committee membersDiana L. Taylor* 10 other directorships: Brookfield Corporation, Accion (Chair), Columbia Business School (Board of Overseers),Friends of Hudson River Park (Chair), Mailman School of Public Health (Board of Overseers), The Economic Club of New York (Member), Council on Foreign Relations (Member), Hot Bread Kitchen (Board Chair), Cold Spring Harbor Lab (Member), and New York City Ballet (Board Chair)Peter B. Henry*8 other directorships: Nike, Inc., Analog Devices, Inc., National Bureau of Economic Research (Board), The Economic Club of New York (Board), Protiviti (Advisory Board), Biospring Partners (Advisory Board), Makena Capital (Advisory Board), and Two Bridges Football Club (Board)The lowest common denominator effect of bank compensation committees:Wells Fargo CEO Charlie Scharf: ~$30M special equity grant tied to becoming Chair as well as CEO (3 months after meeting)Goldman Sachs: CEO David Solomon & COO John Waldron ~$80M each (retention RSUs vesting in ~5 yrs)KeyCorp: CEO Chris Gorman & four other senior execs: ~$8M for Gorman; ~$17M combined for the five NEOsThe passive ownership (re: management-friendly) of BlackRock, State Street, and Vanguard (combined 22%): without their votes at Goldman then Say on Pay was nearly tied, which might have dissuaded the year of one-off bonuses for banking CEOs??The world is about $4.5 trillion short of securing a sustainable food supply for the future, global food and ag business CEO [Sunny Verghese, CEO of food and ag company Olam Group] says. WHO DO YOU BLAME?The world's top 28 richest people (those worth ~$160 B each) together would equal $4.5 trillionThe world's greatest sycophant Tesla chair RobynDenholm: “On the pay package specifically: “It's not about the money for him. If there had been a way of delivering voting rights that didn't necessarily deliver dollars, that would have been an interesting proposition.”Any two of these basically redundant techbro companies' market caps would sufficeNvidia ~$4.2 trillion Microsoft ~$3.8 trillion Apple ~$3.1 trillion Amazon ~$2.4 trillion Alphabet ~$2.2 trillion Meta Platforms ~$1.8 trillion Broadcom ~$1.3 trillion Taiwan Semiconductor Manufacturing Company ~$1.2 trillionBill Ackman. Because he's a douche.MATTTarget is eliminating 1,800 roles as new CEO Michael Fiddelke gets set to take over the struggling retailer - WHO DO YOU BLAME?Current CEO Brian Cornell, who's “stepping down” to the role of Executive Chair - which is basically still CEO, just on the board and doesn't have to talk to employees anymore, so he can eliminate 1800 jobs and then fade away into a multimillion dollar unaccountable board roleFuture CEO Michael Fiddelke, who starts February 1, 2026, but is current COO and was forced to send the memo to employees telling them 8% of the workforce will be cutMonica Lozano, chair of the compensation and human capital management committee of the board, who's also on the BofA and Apple boards and is the most connected board member at a highly connected board - does the chair of the human capital committee have to weigh in on firing?OpenAI - the memo makes zero mention of the fact that part of Target's problem is that it shit on gays and blacks because of a feckless internet toad named Robby Starbuck, but feels very written by AI which would account for phrases like:“Adjusting our structure is one part of the work ahead of us. It will also require new behaviors and sharper priorities that strengthen our retail leadership in style and design and enable faster execution so we can: Lead with merchandising authority; Elevate the guest experience with every interaction; and Accelerate technology to enable our team and delight our guests.”Does anyone know what that word salad actually means? Doesn't it just mean “you're fired because we basically sucked at our jobs”?Hormel recalls 4.9M pounds of chicken possibly 'contaminated with pieces of metal' - WHO DO YOU BLAME?The audit committee, the closest committee responsible for enterprise risk (ie, metal in chicken) - Stephen M. Lacy, William A. Newlands (also lead director), Debbra L. Schoneman, Sally J. Smith (chair), Steven A. White, Michael P. ZechmeisterThe governance committee - James Snee, the now retired CEO who retired somehow in January but the company still hasn't found a permanent replacement 9 months later - so they're being run by Jeff Ettinger, interim CEO? Chair Gary C. Bhojwani, Elsa A. Murano, Ph.D., William A. Newlands (also lead director), Debbra L. Schoneman, Steven A. WhiteThe one black guy on the board - Steve White - who works at Comcast, is somehow qualified to be on Hormel board, and is on BOTH the audit committee AND governance committeeThe conveyor belt that spit pieces of metal as large as 17mm long into “fire braised chicken” sent to hotels and restaurantsCervoMed appoints McKinsey veteran David Quigley to board of directors - WHO DO YOU BLAME? Board is 2 VCs, a longtime biotech CFO, and five MD/PhDs. And among those 8, there are just two woman - the co-founder/wife of the CEO and a VC. And when they did their search, they could only find a longtime professional opinion haver - a consultant from the big three?Nominating committee for lack of imaginationEx or current McKinsey, Bain, and BCG employed directors - the opinion industrial complex - make up a whopping 4% of ALL US DIRECTORSAmong boards with MULTIPLE ex opinion directors: Kohl's is 25% consultantStarbucks is 27% consultantDisney is 30% consultantsWilliams-Sonoma is 38% consultantCBRE is 40% consultant!Nominating committee chair Jane Hollingsworth, for not looking around the room and saying, “hey dudes, can we add, like, maybe, ONE other lady?”Co founders Sylvie Gregoire and John Alam (also CEO) who own 17.3% of voting power - add in Josh Boger, board chair and 12.3% voter, and you basically have the CEO daddy and his buddy Josh with 29.6% of voting controlSylvie and John's bios, which neglect to mention they're married to one anotherWe are all terrified of the future - which headline is worse for your terror? WHO DO YOU BLAME?The world is about $4.5 trillion short of securing a sustainable food supply for the future, global food and ag business CEO saysBill Gates Says Climate Change ‘Will Not Lead to Humanity's Demise' - ostensibly because billionaires in bunkers will, in fact, survive on cans of metal-filled Hormel chili.Sorry, Yoda. Mentors are going out of styleMan Alarmed to Discover His Smart Vacuum Was Broadcasting a Secret Map of His HouseJennifer Garner's baby food company is going public on the NYSE — should investors be putting their eggs in this basket?Woman Repeatedly Warned by Canadian Exchange Not to Transfer Crypto, Gets Scammed AnywayOpenAI completes restructure, solidifying Microsoft as a major shareholder - MSFT owns 27%, the non profit which controlled the company “for the benefit of humanity” now will only control it for 26% of humanity?Tesla risks losing CEO Musk if $1 trillion pay package isn't approved, board chair says - IF MUSK LEAVES, WHO DO YOU BLAME?Robyn Denholm, board chair, whose job it is to manage Musk, but does it like an overwhelmed permissive mother who parents with chocolate and Teletubbies when the kid has a tantrumKimbal Musk - I was told by a bunch of directors and institutional investors at a conference, no joke, that Kimbal was still on the board (ie, not voted out) to control his brother's ketamine intake and crazy episodes. So if he throws a tantrum and leaves, isn't it bro's fault? This is a binary trade - Musk gets extra pay/control, stock goes up and isn't de-meme'd. Musk doesn't, he leaves and the stock is de-meme'd and drops arguably by 66% or more to be more like a car company with some tech. So do we blame investors, no matter what they do? They meme'd the stock in the first place, he couldn't get a trillion extra dollars if they hadn't pumped up the stock - and now they could vote with humanity (no pay) or meme capitalism (pay)!Techbro middle school conservatism - is this Ben Shapiro and Joe Rogan's fault? A Yale economist paper suggests that Musk's politics cost between 1 and 1.26 million Tesla car sales… Would we even be worried if Musk stayed out of politics? Wouldn't the market have just paid him whatever?Pop quiz: which directors stay on the board if Musk leaves in a tantrum?Jeffrey StraubelKimbal MuskRobyn DenholmJames MurdochKathleen Wilson-ThompsonIra EhrenpreisJack HartungJoe Gebbia
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Beschaffungscontrolling wird oft dem Einkauf überlassen - dabei entstehen hier täglich kritische Entscheidungen über Erfolg oder Misserfolg ganzer Produktlinien. Prof. Dr. Carl-Christian Freidank zeigt, wie Controller Preisobergrenzen berechnen und Make-or-Buy-Entscheidungen systematisch treffen können. In dieser Episode erfahren Sie: Was Beschaffungscontrolling von klassischem Einkauf unterscheidet Wie Sie Preisobergrenzen für kritische Rohstoffe systematisch ermitteln Welche typischen Fehler bei Make-or-Buy-Entscheidungen auftreten Wie digitale Tools das Beschaffungscontrolling unterstützen können Welche Risiken die Digitalisierung mit sich bringt und wie Sie diese beherrschen Über den Gast: Prof. Dr. Dr. habil. Carl-Christian Freidank war über 20 Jahre Professor für Betriebswirtschaftslehre an der Universität Hamburg und ist einer der renommiertesten Experten für Management Accounting in Deutschland. Zum besprochenen Artikel: Freidank, Carl-Christian: Digitalisierung des Beschaffungscontrollings industrieller Unternehmen – Mathematische Algorithmen zur Planung von Preisobergrenzen und Fremdbezugsalternativen, in: Wellbrock, W./Ludin, D. (Hrsg.), Management von Risiko, Nachhaltigkeit und KI in der Beschaffung, Wiesbaden 2025, S. 755-781.
In this special With Interest episode, you can listen in full to a keynote speech by Australia's Auditor-General, Dr Caralee McLiesh. The speech focuses on performance management in the Commonwealth public sector, drawing on some of the many findings in the Australian National Audit Office (ANAO) annual report, released in September 2025. The Auditor-General addresses the state of performance management 10 years after the introduction of the Public Governance Performance and Accountability (PGPA) Act of 2013. In her speech, she highlights three key areas where the framework's full potential has yet to be realised. CPA Australia CEO Chris Freeland brought together senior leaders from across the public sector for a roundtable lunch in the nation's capital on August 5, 2025, where the Auditor-General gave this insightful keynote. Listen now. Speaker: Dr Caralee McLiesh, Auditor-General of Australia For more information about the Australian National Audit Office (ANAO) head to its website. And you can learn more about Dr Caralee McLiesh's career from this PMC statement following her announcement as Australia's auditor general in 2024. Listen to more With Interest episodes and other CPA Australia podcasts on YouTube. CPA Australia publishes four podcasts, providing commentary and thought leadership across business, finance, and accounting: With Interest INTHEBLACK INTHEBLACK Out Loud Excel Tips Search for them in your podcast platform. Email the podcast team at podcasts@cpaaustralia.com.au
Story of the Week (DR):Citi's Jane Fraser consolidates power with board chair vote — and a $25 million-plus bonus to boota one-time equity award (the Award), consisting of Restricted Stock Units (RSUs) with a grant date value of $25 million and 1.055 million Citigroup stock optionsthe Compensation, Performance Management and Culture CommitteeDuncan P. Hennes (Chair)*Peter B. Henry*Other directorships: Nike, Inc., Analog Devices, Inc., National Bureau of Economic Research (Board), The Economic Club of New York (Board), Protiviti (Advisory Board), Biospring Partners (Advisory Board), Makena Capital (Advisory Board), and Two Bridges Football Club (Board)Renée J. JamesOther directorships: Oracle Corporation, Sabre Corporation, Vodafone Group Plc, President's National Security Telecommunications Advisory Committee (Member and Prior Chair), and University of Oregon (Trustee)Gary M. Reiner*Diana L. Taylor*Other directorships: Brookfield Corporation, Accion (Chair), Columbia Business School (Board of Overseers),Friends of Hudson River Park (Chair), Mailman School of Public Health (Board of Overseers), The Economic Club of New York (Member), Council on Foreign Relations (Member), Hot Bread Kitchen (Board Chair), Cold Spring Harbor Lab (Member), and New York City Ballet (Board Chair)Casper W. von KoskullCommittee Meetings in 2024: 15Citi elected CEO Jane Fraser as ChairJohn Dugan, who served as Chair of Citi's Board since 2019, will become Lead Independent DirectorCEO armies MMElon Musk Wants ‘Strong Influence' Over the ‘Robot Army' He's BuildingIn a Tesla earnings call Wednesday, the world's richest man pondered the future of his company's Optimus robots—and his control over them.“If we build this robot army, do I have at least a strong influence over this robot army?” he told investors. “Not control, but a strong influence… I don't feel comfortable building that robot army unless I have a strong influence.”His repeated use of the word “army” certainly stands out, suggesting the robot could eventually be used as a weapon. Is Musk considering having his robots be deployed as soldiers?Elon Musk Threatens to Leave Tesla if Shareholders Don't Approve His Trillion-Dollar Pay Package – Warns, “Which Other Automotive CEO Would You Like to Run Tesla Because It Won't Be Me”Secret Plans Reveal Amazon Plot to Replace 600,000 Workers With Robot ArmyThe ongoing CEO/Trump Oligarchical BromanceTrump pardons convicted Binance founder Changpeng ZhaoZhao, who is widely known as CZ, had pleaded guilty in 2023 to enabling money laundering while CEO of the huge cryptocurrency exchange.Zhao's plea was part of a $4.3 billion settlement Binance reached with the DOJ in 2023.The pardon of Zhao, widely known as CZ, came two months after The Wall Street Journal reported that the Trump family's own crypto venture, which has generated about $4.5 billion since the 2024 election, has been helped by “a partnership with an under-the-radar trading platform quietly administered by Binance.”NBC News, citing a public disclosure filing from Monday, reported that Binance in September had retained the services of the lobbyist Charles McDowell, who is a friend of the president's son, Donald Trump Jr.Trump calls off planned 'surge' of federal forces in San Francisco after talking to Jensen Huang and Marc BenioffHere are the donors contributing to Trump's White House ballroomIn summary: techbros, oil, tobacco, cryptoCorporationsAltria Group, tobacco (donated $1 million to Trump's 2025 inauguration fund)Amazon (donated $1 million to Trump's 2025 inauguration fund)Apple (donated $1 million to Trump's 2025 inauguration fund)Booz Allen HamiltonCaterpillarCoinbase (donated $1 million to Trump's 2025 inauguration fund)In February, the SEC dropped a pending case against the firm.Comcast Corporation (donated $1 million to Trump's 2025 inauguration fund)Google (donated $1 million to Trump's 2025 inauguration fund)$22 million toward the ballroom came from a settlement Trump reached with the Google-owned video site YouTube, ending a lawsuit he brought over the company's 2021 decision to suspend his account in the wake of the Jan. 6, 2021, attack on the U.S. Capitol.Hard Rock InternationalHP Inc.Lockheed MartinIn an emailed statement, the company said it was “grateful for the opportunity to help bring the President's vision to reality and make this addition to the People's House, a powerful symbol of the American ideals we work to defend every day.”Meta Platforms (donated $1 million to Trump's 2025 inauguration fund)In January, Meta agreed to pay $25 million to settle a 2021 lawsuit brought by Trump that alleged the company's suspension of his social media accounts after the Jan. 6, 2021, attack on the U.S. Capitol amounted to an act of censorship.Micron Technology (donated $1 million to Trump's 2025 inauguration fund)MicrosoftNextEra Energy (donated $1 million to Trump's 2025 inauguration fund)Palantir TechnologiesHas won hundreds of millions of dollars in new and expanded business since Trump's second term began, including contracts at the FAA, CDC, and further contracts with the U.S. military.Ripple (donated $4.9 million to Trump's 2025 inauguration fund)In March, the company's CEO announced that the SEC would drop its long-running litigation over whether its cryptocurrency is a security.Reynolds American, tobacco company.T-MobileTether AmericaThe company, which has ties to Commerce Secretary Howard Lutnick, is the issuer of the world's largest stablecoin, a type of cryptocurrency designed to hold a steady value.Union Pacific RailroadIndividualsStefan E. Brodie: an American businessman, convicted felon, and political donor known for co-founding The Bro-Tech Corporation (Purolite Company), a chemical manufacturing firmHarold Hamm: the billionaire oil executive played a key role in helping Trump raise funds from oil industry donors during the 2024 electionBenjamin Leon Jr., the health-care company founder was nominated as U.S. Ambassador to Spain in March.The Lutnick Family: Commerce Secretary Howard Lutnick is a billionaire and former Wall Street executive.Isaac “Ike” Perlmutter: former Marvel NEO who donated over $25 million towards the 2024 Republican campaign.Stephen A. Schwarzman: Blackstone CEO who donated $40 million to Republican organizations for last year's election.Konstantin Sokolov: private equity investor.Kelly Loeffler and Jeff Sprecher: Loeffler is head of the Small Business Administration; Sprecher is CEO/CHair/founder of Intercontinental ExchangePaolo Tiramani: founder of prefabricated homes company BOXABL Cameron Winklevoss and Tyler Winklevoss: co-founders of crypto platform Gemini.Activist investor group that includes Travis Kelce aims to revive struggling Six FlagsTravis Kelce is part of an activist investor group (with JANA Partners and others) that has acquired roughly a 9 % economic interest in Six Flags. The group's stated intention is to engage with Six Flags' management and board to improve performance, guest experience, marketing, etc. In the reporting by Reuters, it explicitly says that “Consumer executive Glenn Murphy and technology executive Dave Habiger … could, along with Kelce, serve as potential board nominees.”Goodliest of the Week (MM/DR):DR: Hundreds of Power Players, From Steve Wozniak to Steve Bannon to Richard Branson, Just Signed a Letter Calling for Prohibition on Development of AI Superintelligence"Nobody developing these AI systems has been asking humanity if this is OK."The letter cites recent polling from FLI, which was cofounded by the Massachusetts Institute of Technology professor Max Tegmark, showing that only five percent of Americans are in favor of the rapid and unregulated development of advanced AI toolsMM: Linda McMahon mixed up AI and A.1. — so of course now the steak sauce is all over itAssholiest of the Week (MM):Robot armies DRSecret Plans Reveal Amazon Plot to Replace 600,000 Workers With Robot ArmyElon Musk defends $1 trillion pay package: ‘I just don't feel comfortable building a robot army here and then being oustedMeta tells some employees their jobs are being replaced by tech: read the memoAWS Outage That Took Down Internet Came After Amazon Fired Tons of Workers in Favor of AIUS firm's Star Wars-style humanoid robot soldier brings sci-fi to battlefield2024: What Is a ‘Clanker'? New Slur for Robots Catches On (it's also from Star Wars)Fake retirementJeff Bezos Says He's the 'Least Retired Person in the World'...And He'll 'Never Retire Because Work Is Too Much Fun'In our data, there are 251 US board chairs that are executives at the company, WERE the CEO, but are NOT the CEO now - that's 251 Jeff Bezos' who get paid like a CEO to work how they want without any accountabilityThey don't give press conferences or earnings callsThey don't answer to the CEO, they answer to themselvesThey control the board without having to answer to it122 of them are NOT family or founder firms - meaning they were just the CEO and they're sticking aroundThat includes Donald Umpleby at CaterpillarAt Schwab, Charles Schwab is a CO-chair with ex-CEO Walter Bettinger II, and the board has a THIRD CEO on it in Richard WursterThe average TSR performance of these people is .477 - below averageIn zero situations is it worth having any of these people on the boardBoysTrump says Jensen Huang and Mark Benioff helped convince him not to send troops to San FranciscoCiti CEO's $25 Million Bonus Is Excessive, Top Bank Analyst Mike Mayo SaysElon Musk got feisty about his $1 trillion pay package in the final minutes of Tesla's earnings callMicrosoft CEO Satya Nadella's annual pay jumps to $96.5 millionPalmer Luckey says he told Anduril investors they can't complain if he takes time off to be on 'Survivor'Elon Musk Accuses Head of NASA of Being “Gay”Bill Ackman calls Trump the 'most pro-business president we've ever had'Integrity for sportsWhile the Trump Administration inserts itself in every crypto venture with no oversight, openly insider trades, and Congress does the same, heaven forbid it happen in sports… Chauncey Billups, others arrested in FBI probe linking NBA to Mafia gambling ringHeadliniest of the WeekDR: Airbnb CEO Brian Chesky has one question he likes to ask every entrepreneur: ‘Why does your company deserve to exist?'MM: SPEED ROUNDTesla recalls over 63,000 Cybertrucks due to the front lights being too brightMosquitoes found in Iceland for first timeCracker Barrel CEO Says Logo Update Wasn't 'Woke' — Just Easier to ReadReading IS woke!McDonald's CEO says he eats at the chain '3 or 4 times a week'Who Won the Week?DR: obviously JaneMM: MosquitosPredictionsDR: In 2070, future MetaSoul (née Facebook/Meta Platforms) CEO August Zuckerberg has one question she likes to ask every non-AI human: ‘Why do you deserve to exist?'MM: McDonald's CEO Chris Kempczinski goes from his reported weight of 158lbs to 220lbs inside a year
Tammy J. Bond shares her frustration after hearing a story from a middle manager dealing with a chaotic environment. The core issue: senior leaders are prioritizing being liked and showing misplaced "compassion" over actual leadership, accountability, and clear expectations. This episode is a fierce examination of how this dynamic demoralizes middle managers, promotes a culture of mediocrity, and actively destroys team trust and performance. Tammy challenges both senior leaders to put on the "boss hat" and middle managers to lead down and courageously speak up. Key Takeaways for Leaders (At All Levels) Chaos is Contagious, and so is Mediocrity: When leaders above the middle manager avoid difficult decisions (like performance termination), they model that mediocrity is acceptable, frustrating the rest of the high-performing team. Friendship is Not a Strategy: Prioritizing feeling liked or showing "compassion" in a performance issue is a destructive leadership failure. Compassion for hurt is necessary; compassion for unacceptable performance is enabling. The Cost of Circumvention: When a senior leader oversteps a middle manager (e.g., going directly to the employee or giving them assignments) it shows a break in trust, a lack of respect, and a disconnect that breaks down the entire organizational structure. The 90-Day Rule: Leaders must be slow to hire and quick to fire. Performance issues should be addressed and resolved (via performance plan or termination) well within the initial 90-day evaluation period. The Middle Manager's Survival Guide Middle managers are often stuck: managing up, communicating down, and balancing two sides with no support. Here's how to navigate the tension: Lead Down and Pull People Closer: When the top is failing, focus your energy on your team. Allow a three-minute "whine 101" for them to voice frustration. Acknowledge, "Heard, understood," and then ask, "And now what?" to shift to solution mode. Courageously Manage Up: Do not suffer in silence. Use curiosity to address boundary violations with your boss. Try framing your question like this: "I'm just curious, help me understand what's missing in my management style that's causing you to go around me directly to my staff? Here's what it feels like, and here's how it impacts the team." Know When to Escalate: If the unhealthy and destructive behavior of your superior continues, you have a right to go to HR to have a conversation about the negative impact on the team and your ability to lead. A word from Tammy: I unapologetically ask bold questions and challenge assumptions to help leaders rethink what they thought was true! If this episode resonates with you and you need help having this conversation with your boss, reshare this episode, tag me in your post, and I will reach out to discuss a role-play strategy.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Zu Gast im Performance Manager Podcast: Prof. Dr. Verena Rock von der Technischen Hochschule Aschaffenburg. Im Mittelpunkt steht die aktuelle Studie “Transform to Succeed 2025”, die sie zusammen mit Drees & Sommer durchgeführt hat. Stillstand im digitalen Reifegrad Die Untersuchung zeigt: Der digitale Reifegrad der Immobilienbranche stagniert nahezu. Gleichzeitig sind die Investitionen deutlich zurückgegangen – nur noch 7 % der Unternehmen investieren mehr als 20 % ihres Umsatzes in Digitalisierung, im Vorjahr waren es noch 19 % der Unternehmen. Hindernisse und neue Treiber Mentalität, Widerstände und organisatorische Strukturen bremsen viele Unternehmen weiterhin aus. Gleichzeitig gewinnt Künstliche Intelligenz an Bedeutung, während ESG an Relevanz verliert. Best Practices und Handlungsempfehlungen Erfolgreiche Beispiele kommen u. a. von GAG Köln, BUWOG und STRABAG. Zudem nennt die Studie fünf zentrale Handlungsfelder: strategische Verankerung, Kompetenzaufbau, Technologieeinsatz, Innovationskultur und Verantwortungsklärung.
In this new episode of The People Agenda podcast, host Chris Howard and performance management expert Debbie Mitchell sit down with Amira Kohler, AI Change Consultant and Transformation Expert at People Stuff Limited, to explore how AI is transforming performance management. From turning data into real-time insights that help managers prepare, coach, and evaluate more effectively, to analysing feedback and development goals in seconds. AI is changing the way we manage and develop people. Real success depends on balance because even the smartest algorithms can't replace human judgement.
Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the importance of distinguishing between behavior, performance, and contributions. Sue outlines leadership practices that foster team growth, the significance of feedback, and the need for leaders to engage in meaningful conversations with their employees. The episode concludes with a call to action for leaders to embrace these practices to elevate their teams and organizations ongoingly.Developing high-performing teams is a continual pursuit.Each team member should always strive to improve their behavior, performance, and contributions.Feedback is essential for individual and team growth.Recognizing positive behaviors encourages their repetition.Leaders must set clear expectations for behavior, performance, and contributions.Effective feedback can be both informal and formal.Engaging in conversations about performance fosters improvement.Leaders play a crucial role in helping their employees and teams improve and succeed.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Zu Gast im Performance Manager Podcast: Prof. Dr. Verena Rock von der Technischen Hochschule Aschaffenburg. Im Mittelpunkt steht die aktuelle Studie “Transform to Succeed 2025”, die sie zusammen mit Drees & Sommer durchgeführt hat. Stillstand im digitalen Reifegrad Die Untersuchung zeigt: Der digitale Reifegrad der Immobilienbranche stagniert nahezu. Gleichzeitig sind die Investitionen deutlich zurückgegangen – nur noch 7 % der Unternehmen investieren mehr als 20 % ihres Umsatzes in Digitalisierung, im Vorjahr waren es noch 19 % der Unternehmen. Hindernisse und neue Treiber Mentalität, Widerstände und organisatorische Strukturen bremsen viele Unternehmen weiterhin aus. Gleichzeitig gewinnt Künstliche Intelligenz an Bedeutung, während ESG an Relevanz verliert. Best Practices und Handlungsempfehlungen Erfolgreiche Beispiele kommen u. a. von GAG Köln, BUWOG und STRABAG. Zudem nennt die Studie fünf zentrale Handlungsfelder: strategische Verankerung, Kompetenzaufbau, Technologieeinsatz, Innovationskultur und Verantwortungsklärung.
Friday October 17, 2025: In this episode of Future Ready Today... The Wall Street Journal reports that SHRM's invitation to anti-DEI speaker Robby Starbuck triggered outrage across HR circles. Jacob explains why boycotting the event might reveal more about HR's fragility than its values. Then, a Times of India report shows nearly half of U.S. employees are secretly using AI tools at work — a growing “shadow AI” movement that exposes weak leadership and poor communication. Reuters highlights how Citigroup's AI copilots now save 100,000 hours per week, while Unleash.ai and Gallup reveal deep workforce divides: only one in three workers feel future-ready and just 40% have a “quality job.” Finally, HR Canada Magazine finds that Gen Z workers feel more comfortable talking to ChatGPT than coworkers — and Harvard Business Review questions if CHROs should abandon performance improvement plans. Each story uncovers one truth: the future belongs to leaders who can handle discomfort, embrace AI, and rebuild trust in the workplace. Get my new book here: 8EXLaws.com
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
1952 löste Grace Hopper ein Problem, das heute in jedem Unternehmen existiert. Die IT spricht von ETL-Prozessen und Data Warehouses. Das Controlling denkt in KPIs und Forecasts. Das Marketing fokussiert sich auf Conversion-Rates. Alle sprechen eine andere „Datensprache“ - genau wie damals die unverständlichen Maschinencodes. Grace Hoppers Lösung? Der Compiler - ein Übersetzer zwischen Mensch und Maschine. Was Unternehmen heute brauchen: Einen Compiler für ihre BI-Projekte. Jemanden, der zwischen den Abteilungen dolmetscht und aus scheinbar gegensätzlichen Anforderungen eine gemeinsame Lösung entwickelt. Im aktuellen Podcast zeige ich, woran Sie echte BI-Kompetenz erkennen - und warum die meisten Berater zu schnell mit Softwarevorschlägen kommen.
Renee Troughton: The Hidden Cost of Constant Restructuring in Agile Organizations Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "Trust and safety are the most fundamental foundations of a team to perform. And so you are just breaking the core of teams when you're doing this." Renee challenges us to look beyond team dysfunction and examine the "dirty little secrets" in organizations—leadership-driven anti-patterns that destroy team performance. She reveals a cyclical pattern of constant restructuring that occurs every six months in many organizations, driven by leaders who avoid difficult performance management conversations and instead force people through redundancy rounds. This creates a cascade of fear, panic, and victim mindset throughout the organization. Beyond restructuring, Renee identifies other destructive patterns including the C-suite shuffle (where new CEOs bring in their own teams, cascading change throughout the organization) and the insourcing/outsourcing swings that create chaos over 5-8 year cycles. These high-level decisions drain productivity for months as teams storm and reform, losing critical knowledge and breaking the trust and safety that are fundamental for high performance. Renee emphasizes that as Agile coaches and Scrum Masters, we often don't feel empowered to challenge these decisions, yet they represent the biggest drain on organizational productivity. Self-reflection Question: Have you identified the cyclical organizational anti-patterns in your workplace, and do you have the courage to raise these systemic issues with senior leadership? Featured Book of the Week: Loving What Is by Byron Katie "It teaches you around how to reframe your thoughts in the day-to-day life, to assess them in a different light than you would normally perceive them to be." Renee recommends "Loving What Is" by Byron Katie as an essential tool for Scrum Master introspection. This book teaches practical techniques for reframing thoughts and recognizing that problems we perceive "out there" are often internal framing issues. Katie's method, called "The Work," provides a worksheet-based approach to introspection that helps identify when our perceptions create unnecessary suffering. Renee also highlights Marshall Rosenberg's "Nonviolent Communication" as a companion book, which uses language to tap into underlying emotions and needs. Both books offer practical, actionable techniques for self-knowledge—a critical skill for anyone in the Scrum Master role. The journey these books provide leads to inner peace through understanding that many challenges stem from how we internally frame situations rather than external reality. We have many episodes on NVC, Nonviolent Communication, which you can dive into and learn from experienced practitioners. [The Scrum Master Toolbox Podcast Recommends]
How can neuroinclusion transform leadership and workplace culture?Creating truly neuroinclusive workplaces requires a fundamental shift in mindset, from seeing neurodivergence as a deficit to embracing it as a form of diversity. This means moving beyond a purely extractive business case, practicing cultural humility, and rethinking communication, onboarding, workflow, and even the physical environment. By focusing on the needs of neurodivergent employees – the “canaries in the coal mine” – leaders can create healthier, more dignified, and more productive workplaces for everyone.On this episode of Just One Q, Dominique chats with Dr. Ludmila Praslova, author of The Canary Code: A Guide to Neurodiversity, Dignity, and Intersectional Belonging at Work. They explore how a neuroinclusive approach can fundamentally reshape leadership and workplace culture and why leaders must move beyond a narrow, extractive business case towards a model of “inclusive thriving.” They discuss practical ways to create more dignified and flexible workplaces that support neurodivergent employees, ultimately making them better and healthier for everyone.Keep Up with Ludmila:https://www.linkedin.com/in/ludmila-praslova/Try Learning Snippets:https://dialectic.solutions/signupContact Us to Be a Guest on Just One Q:https://dialectic.solutions/podcast-guest
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
„Daten sind das neue Öl“ – diese Metapher ist längst abgenutzt. Die eigentliche Frage ist: Wie schaffen es Unternehmen, aus ihren Datenbeständen echten Wert zu schöpfen? Und welche Rolle spielen Controller dabei? Die neue Ausgabe 5/2025 der Fachzeitschrift Controlling zeigt vier unterschiedliche Wege zur datengesteuerten Organisation. Von systematischen Use Case-Bewertungen, die Subjektivität bei Daten-Projekten vermeiden, über modulare Data Mesh-Architekturen, die zentralisierte Data Warehouses herausfordern bis hin zu Knowledge Graphs, die neue Möglichkeiten der Unternehmenssteuerung eröffnen. Dazu kommt ein oft übersehener Aspekt: Controller sollen lernen, ihre Zahlen zu erzählen – Data Storytelling als Brücke zwischen komplexen Analysen und verständlicher Kommunikation. Die zentrale Erkenntnis: Controller werden nicht zu reinen Datenexperten, sondern müssen ihre bewährte Rolle als Business Partner um technische Kompetenzen erweitern. Doch wo liegt die Balance zwischen Effizienz und organisatorischen Herausforderungen? Darüber spricht ATVISIO-Geschäftsführer Peter Bluhm im Performance Manager Podcast mit Prof. Dr. Ulrike Baumöl von der Universität St. Gallen, Mitherausgeberin der Zeitschrift Controlling.
In this episode of Elevate Care, host Kerry Perez dives into the dynamic world of healthcare leadership with Cory Geffre, MSMSL BSN, RN, Executive Vice President of Hospital Operations and Chief Nursing Officer at Altru Health. Cory takes us on his inspiring journey from bedside nursing to the executive suite, sharing hard-earned lessons and actionable insights along the way.Discover the five essential pillars of leadership—developing people, managing performance, building teams, improving operations, and achieving results—and how they can transform not just your leadership style but your entire organization. Cory also opens up about the power of self-awareness, the importance of empathy, and why continuous learning is the secret sauce for staying ahead in the ever-evolving healthcare industry.Whether you're a seasoned leader or just starting your journey, this episode is packed with wisdom, real-world strategies, and a refreshing dose of honesty about the challenges and opportunities in healthcare leadership. Chapters:00:00 Introduction to Healthcare Leadership03:00 From Bedside to Boardroom: Cory's Leadership Journey05:58 The Five Pillars of Leadership Excellence08:59 Developing People: The Heart of Leadership11:54 Building Resilient Teams That Thrive15:04 Fixing Broken Systems: Improving Healthcare Operations18:05 Driving Results Through Accountability21:55 Soft Skills That Make Hard Impacts25:00 Leading with Empathy: Why It Matters28:01 Lifelong Learning: The Key to Staying Ahead30:54 Wrapping Up: Key Takeaways for Healthcare LeadersAbout Cory GeffreCory Geffre, MSMSL BSN, RN, is the executive vice president of hospital operations and chief nursing officer at Altru, providing executive leadership for the organization and oversight of nursing practices, clinical services, and evidence-based patient care services. Geffre's passion is building dynamic, diverse and engaged teams that deliver consistent high-quality healthcare to patients. Geffre has over 22 years of experience in healthcare leadership, business development and operational efficiency. Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Connect with Our Hosts:Kerry on LinkedInNishan on LinkedInLiz on LinkedIn Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
On this episode, Dr. Claus Reimers, Chief Technology Officer, Akselos, discusses the challenges in the disconnect between integrity, reliability and operations departments, and how structural performance management and concepts such as "agent AI" and "uber agent" can optimize operations and connect disparate plant systems.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Künstliche Intelligenz muss nicht komplex und teuer sein, um echten Mehrwert zu schaffen. Das beweist die Mehrer Compression GmbH eindrucksvoll: Das traditionsreiche Industrieunternehmen hat sein Servicegeschäft durch clevere KI-Anwendungen grundlegend transformiert – ohne teure Sensoren oder komplizierte Automatisierung. Mehrer Compression ist ein über 130 Jahre alter Spezialist für Kompressoren in Industrieanwendungen. Das Servicegeschäft macht die Hälfte des Umsatzes aus – war aber bisher rein reaktiv organisiert und damit nicht mehr zukunftsfähig. Anstatt auf vollautomatische Systeme zu setzen, wählte Mehrer einen schrittweisen Ansatz: Mit intelligenten Prognosemodellen können sie heute Service- und Ersatzteilbedarf vorhersagen. Das Ergebnis: deutlich bessere Lagerhaltung und optimierter Kundenservice. Jens Elfert, Bereichsleiter Finanzen und Personal bei der Mehrer Compression, berichtet über eine praxisnahe Geschichte digitaler Transformation im Mittelstand – ohne Buzzwords und mit konkreten Learnings für CFOs, Controller und IT-Verantwortliche. Weitere Informationen: Controller Magazin 4/2024 https://www.haufe.de/controlling/zeitschrift/controller-magazin/controller-magazin-ausgabe-42024-controller-magazin_28_626584.html
In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with Christopher Mannozzi, Director of Performance Management, and Jim Schaefer, Director of Surveys at the Department of Veterans Affairs' Veterans Health Administration (VHA).Together, they lead the Survey of Healthcare Experiences of Patients (SHEP) program, which is transforming how the VA listens to and improves care for veterans.The conversation explores how SHEP:Uses surveys to capture veterans' experiences across all types of careAnalyzes data to highlight what's working well and pinpoint opportunities for improvementLeverages automation and monthly reports to deliver fast, actionable insightsThey also share what's ahead for the program, including:Enabling veterans to complete surveys directly from their phonesComparing VA care to community care to better understand the full patient journeyExploring AI and natural language processing for deeper analysisProviding training to staff on turning feedback into meaningful actionAt its core, SHEP's mission is simple yet powerful: to improve healthcare quality and satisfaction, helping veterans live healthier lives. By surfacing common challenges and spreading best practices, the team is driving positive change across VA facilities nationwide.Congratulations to the SHEP team on receiving the 2024 Service to the Citizen® Award!Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form
This week I discuss the broad topic of “how do we manage individual performance” while employees become superpowered by AI? Do we need a different or new process? Should we push deliver metrics higher? Or do we change the model? As I explain in this discussion, the big change in work is how everyone is “super-charged,” enabling all of us to get more done (or higher quality) for a given cost. So one would guess we “raise the expectation bar.” However, as I discuss in this podcast, this really doesn't address the issue. In the world of AI transformation we're asking people to do different things, not just “more of the same.” So we need to refocus our performance management on the company's core values and behaviors, not only output metrics. I also discuss this flawed idea of “beating the competition” to measure performance. Great companies are not evaluated by their ability steal customers or market share from competitors (nor are great countries, btw). Rather they are evaluated based on their growth and return to shareholders. In a time of rapid transformation this means focusing people on “value creation” not just “market share.” There are lots of philosophical issues to debate here, stay tuned for more to come on this topic. Additional Information The Rise Of The Supermanager: A New Role In The World of AI The AI Revolution in Corporate Learning (new research) The AI Revolution in Talent Acquisition (new research) Like this podcast? Rate us on Spotify or Apple or YouTube. Chapters (00:00:00) - The future of AI and human resources(00:00:55) - The Difference between Competition and Performance(00:07:28) - Performance Management in an AI World(00:12:16) - Who Wins the War on AI?(00:17:55) - SAP Connect: Work redesign and supermanager
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Wie schaffen es Unternehmen, Ordnung in ein komplexes Datenchaos zu bringen und eine verlässliche Grundlage für Entscheidungen zu schaffen? Diese Frage steht im Zentrum der aktuellen Episode des Performance Manager Podcasts. CFO Sebastian Wassermann von der Interzero Plastics Recycling Group berichtet aus erster Hand, wie sein Unternehmen das Fundament für eine „One Source of Truth“ geschaffen hat – und welche strategischen, kulturellen und technischen Faktoren dabei entscheidend waren. Komplexer Transformationsprozess Interzero hat in nur zwölf Monaten eine umfassende Neuausrichtung der Finanzorganisation umgesetzt. Im Gespräch wird deutlich, welche Auswirkungen ineffiziente Prozesse und fragmentierte Daten für Entscheidungen und Reporting haben können und warum Handlungsbedarf bestand. Kultur, Team und Technik im Zusammenspiel Die Episode zeigt, wie ein kleines Team diese Transformation erfolgreich umsetzen konnte. Diskutiert werden sowohl die Rolle eines neuen BI- und Konsolidierungssystems als auch kulturelle Aspekte: der Umgang mit Widerständen, die Förderung einer unterstützenden Transformationskultur und die Frage nach der richtigen Balance zwischen Standardisierung und Flexibilität. Einblicke für CFOs und Controller Sebastian Wassermann teilt seine Erfahrungen und macht deutlich, wie technische, organisatorische und kulturelle Faktoren zusammenspielen müssen, damit eine Finanzorganisation den Sprung vom Datenchaos zur One Source of Truth schafft.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Wie schaffen es Unternehmen, Ordnung in ein komplexes Datenchaos zu bringen und eine verlässliche Grundlage für Entscheidungen zu schaffen? Diese Frage steht im Zentrum der aktuellen Episode des Performance Manager Podcasts. CFO Sebastian Wassermann von der Interzero Plastics Recycling Group berichtet aus erster Hand, wie sein Unternehmen das Fundament für eine „One Source of Truth“ geschaffen hat – und welche strategischen, kulturellen und technischen Faktoren dabei entscheidend waren. Komplexer Transformationsprozess Interzero hat in nur zwölf Monaten eine umfassende Neuausrichtung der Finanzorganisation umgesetzt. Im Gespräch wird deutlich, welche Auswirkungen ineffiziente Prozesse und fragmentierte Daten für Entscheidungen und Reporting haben können und warum Handlungsbedarf bestand. Kultur, Team und Technik im Zusammenspiel Die Episode zeigt, wie ein kleines Team diese Transformation erfolgreich umsetzen konnte. Diskutiert werden sowohl die Rolle eines neuen BI- und Konsolidierungssystems als auch kulturelle Aspekte: der Umgang mit Widerständen, die Förderung einer unterstützenden Transformationskultur und die Frage nach der richtigen Balance zwischen Standardisierung und Flexibilität. Einblicke für CFOs und Controller Sebastian Wassermann teilt seine Erfahrungen und macht deutlich, wie technische, organisatorische und kulturelle Faktoren zusammenspielen müssen, damit eine Finanzorganisation den Sprung vom Datenchaos zur One Source of Truth schafft.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Mexiko 1968: Dick Fosbury revolutioniert den Hochsprung, springt rückwärts – und gewinnt Gold. Was damals radikal neu war, ist heute Standard. Genau das Muster zeigt sich auch in der Business Intelligence (BI): Viele setzen noch auf alte Methoden – und scheitern an den heutigen Anforderungen. Wer mit BI wirklich Wirkung erzielen will, braucht: eine durchdachte Architektur echte Integration Klarheit bei Rollen, Kennzahlen und Prozessen BI braucht einen Fosbury-Moment: Nicht höher springen – sondern völlig neu denken.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
ATVISIO-Geschäftsführer Peter Bluhm hatte die Gelegenheit, mit einem der weltweit einflussreichsten Managementdenker zu sprechen: Prof. Dr. Hermann Simon, der einzige Deutsche in der „Thinkers50 Hall of Fame“. In der neuesten Folge des Performance Manager Podcasts diskutiert Peter Bluhm mit dem Chairman von Simon-Kucher & Partners über dessen neues Werk „Simon sagt! Was im Management wirklich zählt“ und erhält exklusive Einblicke in vier Jahrzehnten Beratungspraxis. Das Buch hinter dem Gespräch „Simon sagt!“ ist kein klassisches Managementbuch. Es entstand aus Notizen, die Hermann Simon über Jahrzehnte in Hotelzimmern, an Flughäfen und zwischen Beratungsterminen gesammelt hat. Das 352-seitige Werk behandelt 23 verschiedene Managementthemen. Von Führung über Digitalisierung bis hin zu Preisstrategien. Führung bleibt ein Rätsel Warum bleibt Führung trotz unzähliger Seminare und Bücher „ein mysteriöses Phänomen“? Hermann Simon erklärt sein Konzept der „zweimal geborenen“ Führer. Das sind Menschen, die zwar in Organisationen arbeiten, aber „nicht wirklich dazugehören“. Diese bewusste Distanz hilft ihnen dabei, Veränderungen anzustoßen, wo andere alles beim Alten lassen. Bemerkenswert: Seine 10 Führungsthesen aus dem Jahr 2000 könnte er heute „nahezu unverändert“ vortragen. Eine davon sagte voraus, dass „Unternehmensführung der Führung in Freiwilligenorganisationen ähnlicher“ wird. Das war eine gewagte Prognose, die sich heute bestätigt hat - junge Talente suchen nach Purpose und Sinn in ihrer Arbeit. Visionen versus Prognosen Simon zeigt einen interessanten Widerspruch auf: Nur 15 Prozent aller Prognosen treffen ein, die Hälfte liegt „völlig daneben“. Trotzdem betont er die Macht von Visionen – wenn man sie aufschreibt, werden sie eher verwirklicht. Sind Visionen also etwas anderes als Prognosen? Simon erklärt dies am Beispiel von Werner Siemens, der als 17-Jähriger von „einem Weltgeschäfte à la Fugger“ träumte und diesen Traum später verwirklichte. Für Business Intelligence-Experten wie ATVISIO zeigt sich hier: Daten liefern Fakten, aber Visionen schaffen Zukunft. Digitalisierung und verschenkte Chancen Die Corona-Pandemie zeigte ein erstaunliches Phänomen: Technologien, die 20 Jahre lang ungenutzt blieben, wurden plötzlich zum Standard. Remote Work, digitale Zusammenarbeit, virtuelle Meetings – all das war längst verfügbar. Aber erst ein externer Schock führte dazu, dass alle diese Tools nutzen. Die Parallele zu Business Intelligence-Projekten ist offensichtlich: Wie viele andere technische Möglichkeiten lassen wir heute ungenutzt? Besonders schwierig wird es bei künstlicher Intelligenz. CFOs und IT-Verantwortliche müssen heute Millionen in KI-Systeme investieren. Aber selbst Experten geben zu: „Es ist unmöglich zu sagen, wo wir in fünf oder zehn Jahren stehen.“ Simon beschreibt Experimente, bei denen ChatGPT Preisanalysen für Zahnpasta erstellt – mit durchaus brauchbaren Ergebnissen. Revolutioniert KI die Marktforschung oder ist das naive Technik-Euphorie? Pricing als Königsdisziplin Hermann Simon ist weltweiter Pricing-Experte und erklärt die Geheimnisse kontinuierlicher Preissteigerungen. Gillette schaffte es, mit jeder neuen Rasierergeneration deutlich höhere Preise durchzusetzen – für im Grunde dieselbe Funktion. Das Geheimnis liegt in der geschickten Kombination aus Innovation, Marketing und Wertkommunikation. Gleichzeitig stellt Simon fest: Unternehmen kennen zwar die Weisheit „Den Preis vergisst man, die Qualität bleibt“. Trotzdem haben sie oft Schwierigkeiten, höhere Preise für höhere Qualität durchzusetzen. Aus vier Jahrzehnten Beratungspraxis hat Simon universelle Pricing-Prinzipien entwickelt – von der Kunst der Basarhändler bis hin zur BahnCard als Meisterstück der Preisdifferenzierung. Das ewige Dilemma Simon nennt das „ewige Dilemma zwischen Preis und Wachstum“ die „unternehmerische Herausforderung schlechthin“. Höhere Preise steigern den Gewinn, bremsen aber das Wachstum. Niedrigere Preise fördern das Wachstum, schaden aber der Marge. Die Lösung liegt in „raffinierteren Vorgehensweisen“ oder „extremer Kostenorientierung wie bei Ryanair“. Aber warum schaffen es so wenige Unternehmen, beides zu erreichen – profitabel zu wachsen? Ein Buch für Praktiker „Simon sagt!“ richtet sich an erfahrene Manager, Controller und Führungskräfte, die über Rezeptbücher hinausgewachsen sind. Hermann Simon bietet keine einfachen Antworten, sondern regt zum Nachdenken an. Das Werk verbindet die Erfahrung des Praktikers mit der Reflexion des Wissenschaftlers – eine seltene Kombination in der Managementliteratur. Das Buch ist eine Fundgrube von Erkenntnissen, die nur jemand mit Simons einzigartiger Perspektive liefern kann. In einer Zeit schnelllebiger Management-Moden bietet "Simon sagt!" zeitlose Prinzipien aus einem halben Jahrhundert erfolgreicher Praxis. Hier gelangen Sie zum Buch: https://www.murmann-verlag.de/products/hermann-simon-simon-sagt-was-im-management-wirklich-zahlt?srsltid=AfmBOoo295Qa87Pgj2ICv_7475L6sKkk1TjpYLlGv55J-LJwTKWUGD3z
I'm Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I've spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses. In this episode, I dive into the critical aspects of restaurant marketing, the value of hiring top talent, and how to build a high-performance culture inside a restaurant. I break down why clear roles and defined outcomes are essential, how to financially justify investing in A players, and the role leadership plays in shaping team performance. I also share practical insights for restaurateurs who want to strengthen their operations and elevate their team dynamics. Takeaways:Most restaurant marketing fails because it's built on guesswork.I've never seen an underperformer turn into an all-star.Early stage restaurants win by acquiring A players.We need to get clear and define roles around outcomes.Rescuing underperforming employees has hidden costs.A players are cheaper than B players in the long run.Your culture is what you tolerate, not what you preach.Every time you keep a C player, you teach A players that excellence is optional.Run the rehire test on your bottom 10%.Give your leaders a number to focus on and improve.Chapters00:00 Introduction to Restaurant Marketing Challenges01:45 The Importance of Hiring A Players04:39 Defining Roles and Outcomes in Restaurant Leadership07:31 Creating a High-Performance CultureIf you've got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
Wo entstehen im Controlling unnötige Aufwände – und wie lassen sie sich vermeiden? Prof. Dr. Nicole Jekel überträgt in dieser Folge das Lean-Management-Konzept TIM WOOD auf das Controlling und zeigt, wie Controller die sieben klassischen Verschwendungsarten erkennen und eliminieren können. Ob unnötige Datenbewegungen, überflüssige Berichte oder fehleranfällige Prozesse: Mit Workshops, Prozess-Reviews und moderner Technologie lassen sich Effizienzfallen beseitigen – für schlankere Abläufe und bessere Entscheidungen.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
In dieser Folge des Performance Manager Podcast spreche ich mit Prof. Dr. Peter Gluchowski (TU Chemnitz) über moderne BI- und Analytics-Architekturen. Wir klären die Unterschiede zwischen Data Lake, Data Lakehouse, Data Mesh und Data Warehouse und diskutieren, warum klassische Ansätze oft nicht mehr ausreichen. Prof. Dr. Gluchowski gibt praxisnahe Empfehlungen, wie Unternehmen ihre Daten effizienter nutzen und ihre BI-Landschaften modernisieren können. Hier geht´s zu dem Buch "Architekturen für BI & Analytics": https://bit.ly/3Vx2tnG
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
In dieser Folge des Performance Manager Podcast spreche ich mit Prof. Dr. Peter Gluchowski (TU Chemnitz) über moderne BI- und Analytics-Architekturen. Wir klären die Unterschiede zwischen Data Lake, Data Lakehouse, Data Mesh und Data Warehouse und diskutieren, warum klassische Ansätze oft nicht mehr ausreichen. Prof. Dr. Gluchowski gibt praxisnahe Empfehlungen, wie Unternehmen ihre Daten effizienter nutzen und ihre BI-Landschaften modernisieren können. Hier geht´s zu dem Buch "Architekturen für BI & Analytics": https://bit.ly/3Vx2tnG
Send us a textIn this action-packed episode of the Joey Pinz Discipline Conversations podcast, Joey dives deep with Mike Psenka, CEO of Moovila, as they explore how discipline, probability, and automation intersect to revolutionize project management for MSPs.
In this episode, Professor Stephen Goldsmith speaks with Santi Garces, Boston's chief innovation officer. They discuss Goldsmith's new StatGPT paper, which explores how generative AI can transform city performance management. Garces also shares practical examples from Boston and insights from the recent Bloomberg Center for Cities stat and AI workshop, where 14 cities gathered to explore real-world applications of generative AI in government.Music credit: Summer-Man by KetsaAbout Data-Smart City SolutionsData-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on Twitter.
In this episode, we sit down with Sharthok Chakraborty, a former HR practitioner turned tech executive to explore the evolving world of performance management and the growing role of AI in shaping the future of work. We discuss the inspiration behind founding Klaar, the challenges of building tools that solve real workplace problems, and how empathy and human judgment can be preserved in AI-enabled solutions. From eliminating friction in performance reviews to ensuring insights turn into real action, we dive deep into the opportunities and risks AI presents for people leaders. Sharthok shares his vision for the next five years of performance management, the broader impact of AI in talent management, and what he hopes the future of work will finally get right, without losing what matters most. Whether you're an HR leader, a tech innovator, or simply curious about the intersection of people and technology, this conversation offers practical insights and forward-looking ideas to help navigate what's next.
BONUS: Rob Gallaher Reveals The Management Revolution Transforming Company Culture and Employee Engagement In this BONUS episode, we dive deep into the transformative power of profit sharing with Rob Gallaher, CEO of Gallaher Co. Rob shares his journey from an overworked entrepreneur sacrificing family time to building a thriving business model that aligns employee success with company growth. Through practical insights and hard-learned lessons, we explore how monthly profit sharing can revolutionize workplace dynamics and create genuine shared success. The Genesis of a Profit Sharing Revolution "I was an entrepreneur, working long hours and sacrificing family time. I realized my situation in life was not so good anymore, and even my health was suffering." Rob Gallaher's journey to profit sharing began with a personal crisis. As a successful entrepreneur, he found himself trapped in the classic founder's dilemma - working endless hours while his health and family relationships suffered. This realization prompted him to seek alternative business models from other successful owners. His discovery of profit sharing wasn't immediate magic, but rather a methodical approach to solving the fundamental disconnect between business success and employee engagement. Since implementing it in 2015, Rob has refined his approach through real-world application, leading him to document his learnings in his book after others began noticing the remarkable success of his companies. Defining True Profit Sharing "Take the company's financial success and share it with individuals that make it happen. The main thing: it must be monthly." Rob's definition of profit sharing goes beyond traditional annual bonuses or stock options. His approach centers on taking actual company profits and distributing them to the people who directly contribute to generating those profits. The cornerstone of his system is monthly distribution, recognizing that people manage their personal finances on a monthly basis, not quarterly or annually. This frequency ensures that profit sharing becomes integrated into employees' monthly budgets and thinking patterns, creating immediate behavioral impact rather than distant, abstract benefits. The Power of Immediate Impact "No one manages quarterly their personal life. The profit sharing needs to adapt to that monthly reality. If we don't affect people's monthly budget we don't affect how they think." The monthly frequency of Rob's profit sharing system creates tangible, immediate impact on employees' financial lives. Unlike equity or long-term bonuses that feel distant and uncertain, monthly profit sharing becomes part of employees' regular financial planning. This immediacy changes how people approach their work, leading them to ask "what can I do to get it" and investing more personally in company success. Rob emphasizes making the amounts substantial - recommending four-digit numbers that genuinely affect people's monthly reality rather than token gestures that get lost in regular paychecks. Rethinking Performance Management "I don't like the word 'review'. I prefer the word 'reflection', we do it every 6 months. I wanted to change the tone and what was happening in those meetings." Traditional performance reviews create antagonistic dynamics where employees feel anxious and stressed, often leading to negotiations that feel like battles. Rob has completely reimagined this process by separating profit sharing from performance evaluations and changing the language from "reviews" to "reflections." This shift eliminates the transactional nature of traditional reviews where employees feel they must fight for raises and promotions. Instead, profit sharing operates independently of individual performance metrics, creating a more collaborative and less stressful environment for genuine performance discussions. Strategic Implementation Framework "You need a business that makes a profit, you need to have accurate accounting, and you need to be a leader - you need to have the respect and trust of your leadership." Rob outlines three fundamental prerequisites for successful profit sharing implementation. First, the business must be genuinely profitable - you cannot share what doesn't exist. Second, accurate accounting systems are essential to track and calculate profits transparently. Third, leadership credibility is crucial because profit sharing requires employees to trust that leaders will follow through on commitments. Rob recommends starting with a flat rate and minimum amount, such as $1,000, and focusing on decision-makers who directly affect company profitability rather than attempting to include every employee from the start. Targeting Decision Makers "Who are the people who make decisions that affect the profit of your business? Share the profit with the decision makers that affect profit." Rather than implementing company-wide profit sharing immediately, Rob advocates for a targeted approach focusing on employees who make decisions directly impacting profitability. This strategic selection ensures that profit sharing reaches the people whose daily choices most influence company success. By identifying and rewarding these key decision-makers first, companies can create a focused impact that generates measurable results before expanding the program to additional team members. Getting Started: First Steps for Implementation "Figure out your average profit." For companies interested in profit sharing but unsure where to begin, Rob recommends starting with fundamental financial analysis. Understanding average monthly profits provides the baseline for determining sustainable sharing amounts. This analysis helps leaders set realistic expectations and design a program that won't compromise business stability while still providing meaningful benefits to employees. The key is ensuring that profit sharing enhances rather than threatens the company's financial foundation. About Rob Gallaher Rob Gallaher, CEO of Gallaher Co., leads five companies across industries. Since founding his construction firm in 2010, he's championed profit sharing as a catalyst for growth. His book, Profit Sharing: The Power of Shared Success, and upcoming course reflect his passion for aligning employee and company success. You can also learn more about Rob's Profit Sharing strategy with his online course at Profitx.co. You can link with Rob Gallaher on LinkedIn, and connect with Rob Gallaher on facebook.
Send us a Message!Check out the podcast episodes: Episode 11: Performance Management in Retail (Part 1 - August 14, 2025)Episode 11: Performance Management in Retail (Part 2 - August 28, 2025)Apple Podcasts Spotify For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.
Points of Interest0:00 – 1:25 – Guest Introduction: Marcel welcomes James Friel, serial entrepreneur, investor, and leadership expert, to discuss building scalable, profitable businesses through effective operations and leadership.1:26 – 3:08 – Journey from Corporate to Entrepreneurship: James shares his transition from aerospace and software engineering into consulting, entrepreneurship, and acquiring businesses, driven by a curiosity for how businesses function.3:09 – 4:48 – Building a Sellable Business: James outlines his core focus—helping founders create businesses that generate cash flow and are structured for potential exit through strong infrastructure and operational clarity.5:00 – 6:46 – The First Principle: Customer-Perceived Value: A business is only viable if customers see genuine value in its offerings. Founders often overvalue their own ideas and under-prioritize market fit.6:47 – 10:14 – Value Creep and Feature Fatigue: James critiques how companies add features that customers don't value, creating bloat and eroding customer loyalty—highlighting the need for focus and feedback.10:15 – 11:24 – People and Culture as Core Assets: A business with enterprise value depends on its people. Leadership, culture, and alignment are foundational to building an organization that can thrive without the founder.11:25 – 13:56 – James' Leadership Struggles and Realizations: James recounts his early leadership challenges and how they motivated his deep dive into team performance, management systems, and organizational design.15:00 – 16:15 – The Three Core Failures: Most performance issues stem from lack of leadership, accountability, and clarity. Fixing these creates the foundation for sustainable team success.16:16 – 21:24 – Why Leadership Is a Profit Lever: Leadership is essential for ROI on your largest expense—people. Poor leadership silently burns cash and stalls growth, despite having the right strategy or data.23:37 – 26:17 – Willingness vs. Ability Matrix: James introduces a simple performance framework that helps leaders assess team members based on their alignment (willingness) and skills (ability).33:01 – 37:52 – Role-Based Scorecards: James breaks down his approach to team structure using one-page scorecards for each role—clarifying objectives, tasks, metrics, and reporting expectations.38:00 – 40:17 – Introducing the “57 Hats” Product: James shares his new gamified tool that helps founders identify and delegate responsibilities, creating clarity on team structure and freeing them to focus on growth.Show NotesConnect with James:LinkedInWebsiteGame: 57 Hats
On August 19, Danny is teaming up with Matt Risinger to show you how to take control of your calendar, focus on what matters and block distractions in a sea of never ending notifications. Click here to save your spot at this free web class: https://trybta.com/CE-PM-AU2025Grab your free accountability resource bundle here: https://trybta.com/DL227To learn more about Breakthrough Academy, click here: https://trybta.com/EP227 Finger pointing, shoulder shrugging, pouting…If accountability conversations with your team feel like putting a toddler in time out, you're not alone.The thing is, people (of all ages) need structure.They need clear expectations and well understood consequences they actually care about.And they need ongoing support and coaching along the way.Recently, Danny hosted a web class to teach contractors how to do just that by:Creating defined roles with clear expectations and deliverablesHolding a well-structured weekly meeting designed to get your staff ready and excited to hit their goalsBuilding an performance-driven environment where everyone winsToday, we're launching it on the podcast so you can benefit from the takeaways.Episode Highlights:Learn what accountability actually means in the context of a high-performing contracting businessUnderstand the Performance Management Cycle and how it factors into team accountabilityWalk through the step-by-step Goal Setting and Review (GSR) process for holding effective one-on-one meetings with your key players00:00 - Intro06:19 - Why is Holding People Accountable So Hard?10:51 - Step 1: Expectation Setting19:08 - Step 2: Meeting Rhythms (Goal Setting and Review)21:02 - Step 3: Meeting Preparation22:56 - Step 4: Meeting Structure33:09 - Step 5: Annual Reviews39:42 - Who's Holding YOU Accountable?50:05 - Q&A
In this insightful episode of the Cohesion Podcast, Miriam Connaughton (Chief People Officer at Simpplr) sits down with Edie Goldberg, Ph.D., founder of E. L. Goldberg & Associates and renowned future of work thought leader. With over 30 years of experience in HR strategy, talent management, and organizational effectiveness, Edie has helped countless organizations evolve how they attract, engage, and retain talent. Edie shares why traditional performance management systems fail both employees and organizations — and offers a vision for what she calls performance enablement. Drawing on research, her own practice, and her forthcoming book, she explains why ratings don't tell the full story, how intrinsic motivation drives better outcomes, and why it's time to shift from managing people to enabling their best performance. From reframing feedback and recognition to embracing AI-enabled coaching and real-time insights, Edie's perspective is both bold and practical — ideal for HR leaders, managers, and anyone ready to leave outdated practices behind. If you're tired of the annual eye-roll that comes with performance reviews, this conversation will inspire you to reimagine what's possible. Topics Covered: Why traditional performance management systems fail to engage or improve performanceThe unintended consequences of ratings and rankingsHow to shift focus from backward-looking reviews to forward-looking enablementWhy development, recognition, and alignment to purpose matter more than everThe role of managers in fostering culture and performance — and how to equip themHow AI, analytics, and real-time feedback are transforming the fieldEdie's greatest hope — and fear — for the future of performance management Connect with Edie Goldberg: LinkedIn | elgoldberg.com Subscribe to get the latest conversations on employee experience, change leadership, and internal communications.
Dr. John Guercio returns to the Behavioral Observations Podcast for his third appearance, bringing his extensive experience and fresh insights into the world of adult services in behavior analysis. In this episode, John and Matt discuss the vital, yet often overlooked, field of supporting adults with autism and other developmental disabilities—particularly those with severe behavioral challenges. They explore: John's new leadership role at The Arc of the Ozarks The Applied Behavior Analysis Center The development of a new adult-specific RBT training program His latest book on staff training in adult service settings Key findings from his recent research on enhancing data collection in residential facilities The systemic and practical challenges of working in group homes and ISLs Throughout the conversation, Dr. Guercio emphasizes the importance of dignity, choice, and inclusion, and provides practical strategies for training and retaining staff who work in high-demand settings.
Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. Ever wonder how the most effective leaders get their teams to produce results without leaving a trail of resentment behind? In this episode, we unpack the real-world strategies behind leading with clarity, building trust, and creating accountability—without becoming the boss everyone avoids in the break room. If you want a team that delivers and respects you, this conversation is your cheat code. 5 Key Points from the CallClear Expectations Are Everything: Fuzzy goals create confusion. Great leaders communicate exactly what success looks like and check for understanding—no assumptions allowed.Accountability Without Micromanaging: You don't have to babysit adults. Learn how to install accountability systems that free you from chasing people down while keeping standards sky-high.Leading with Empathy (Not Weakness): Empathy doesn't mean letting standards slide. It means you understand your team's perspective—and still hold them to what matters.Why “Nice” Isn't the Same as “Respected”: If you're always trying to be liked, you'll end up resented. This episode breaks down how to earn respect by making the hard calls with integrity.The Secret to Sustainable Motivation: Hype fades. Purpose lasts. Discover how to connect daily tasks to the bigger mission so your team stays driven even when things get hard. Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!