Podcasts about Employee engagement

We often think of content creation as something related to the marketing department, but content creation is also necessary for crafting e-learning modules that nurture employee engagement and buoy retention as part of a learning and development (L&D) strategy. My guest, Elisa Cruickshank is an instructional designer and the founder of EC‑Designs for Learning. Elisa specializes in creating engaging and effective learning experiences tailored to her clients' needs. With a strong passion for education and a deep understanding of instructional design principles, she collaborates closely with organizations to develop customized training programs, e-learning modules, and educational materials that drive results. Elisa draws on over a decade of experience in banking, finance, and learning & development to create impactful e‑learning solutions that empower and engage teams. As the driving force behind EC‑Designs for Learning, she specializes in developing engaging webinars, e‑learning courses, and software training that help organizations thrive. In this episode, we discussed the impact e-learning has on organizations and how an L&D-forward approach creates a culture of growth, retention, and employee engagement.  With expertise spanning instructional design, course management, ILT/VILT (Instructor-Led Training/Virtual Instructor-Led Training) delivery, and both soft and technical skills training, Elisa crafts immersive experiences that resonate. Her clients—ranging from Nestlé Health Science and McLane Company to PolyGen Pharmaceuticals—praise her ability to “go beyond the basics,” delivering “impactful courseware on time and to budget,” and being “a joy to work with.” Watch on YouTube:  Connect with Elisa Cruickshank: https://www.linkedin.com/in/elisa-c/ Learn more: https://ecdlearning.com/   

Is workplace well-being a strategic advantage or simply a leadership nicety? In this episode, Kevin Eikenberry sits down with Paula Davis to discuss the seismic shifts reshaping our workplaces, including the lasting impacts of the pandemic, ongoing debates about hybrid work, generational expectations, and the rise of AI. Paula makes a case for adopting new mindsets over merely acquiring new skills. These include Sticky Recognition and Mattering, ABC Needs, Workload Sustainability, Systemic Stress Resilience, and Values and Team Alignment. Paula also addresses the deeper root causes of workplace stress, such as unmanageable workloads, lack of recognition, and organizational unfairness. Listen For 00:00 Introduction 00:08 Workplace wellbeing overview 00:42 Podcast welcome and live events 01:30 About the book Flexible Leadership 01:57 Guest introduction – Paula Davis 04:41 Paula's journey and burnout story 06:21 Why the book matters now 08:34 Why focus on mindsets 10:11 People and performance focus 13:08 Research insights on high-performing organizations 15:05 Root causes of stress and disengagement 16:21 Six root causes explained 20:15 Why these issues matter more today 21:20 Overview of the five mindsets 22:06 Sticky recognition and mattering 24:29 ABC needs: Autonomy, Belonging, Challenge 25:23 Workload sustainability 28:27 Systemic stress resilience 30:15 Summary: human and teaming practices 31:12 What Paula does for fun 32:37 Book recommendation 34:01 Where to find Paula and the book 35:03 Final thoughts and call to action  Paula's Story: Paula Davis JD, MAPP, is the author of Lead Well: Five Mindsets to Engage, Retain and Inspire your Team. She is the founder and CEO of the Stress & Resilience Institute. For 15 years, she has been a trusted advisor to leaders in organizations of all sizes helping them to make work better. Paula is a globally recognized expert on the effects of workplace stress, burnout prevention, workplace well-being, and building resilience for individuals and teams. Paula left her law practice after seven years and earned a master's degree in applied positive psychology from the University of Pennsylvania. She is also the author of Beating Burnout at Work: Why Teams Hold the Secret to Well-Being & Resilience, which was nominated for best new book by the Next Big Idea Club. Paula has shared her expertise at educational institutions such as Harvard Law School, Wharton School Executive Education, and Princeton. She is a two-time recipient of the distinguished teaching award from the Medical College of Wisconsin. She has been featured in and on The New York Times, O, The Oprah Magazine, The Washington Post and many other media outlets. Paula is also a contributor to Forbes, Fast Company and Psychology Today. https://stressandresilience.com/ https://www.linkedin.com/in/pauladavislaack/ https://www.instagram.com/stressandresilience/ https://x.com/pauladavisSRI   This Episode is brought to you by... Flexible Leadership is every leader's guide to greater success in a world of increasing complexity and chaos.      Book Recommendations Lead Well: 5 Mindsets to Engage, Retain, and Inspire Your Team by Paula Davis Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience by Paula Davis Why Workplace Wellbeing Matters: The Science Behind Employee Happiness and Organizational Performance by Jan-Emmanuel De Neve and George Ward  Like this? The Leader's Role in Employee Engagement with Michael Lee Stallard Understanding Employee Engagement with Jacqueline Throop-Robinson Beating Burnout at Work with Paula Davis A Practical Guide for Building Engagement with Brian Hartzer Join Our Community If you want to view our live podcast episodes, hear about new releases, or chat with others who enjoy this podcast join one of our communities below. Join the Facebook Group Join the LinkedIn Group   Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Review on Apple: https://remarkablepodcast.com/itunes    Podcast Better! Sign up with Libsyn and get up to 2 months free! Use promo code: RLP  

Are you a leader who constantly steps in to solve problems for your team? It might feel like you're being helpful, or that it's simply faster, but this habit could be silently draining your time and preventing your team from growing. This episode uncovers how your good intentions might be creating unintended dependency and a less motivated team.   For more resources on developing leadership skills visit us at Revela. Where we've helped hundreds of executives lead productive teams and thriving organizations. This podcast is produced by Two Brothers Creative.

Employee engagement is at its lowest point in nearly a decade, but the opportunity to reconnect has never been greater. That's according to Ben Wigert, Director of Research and Strategy, Workplace Management, at Gallup, a global analytics and advisory firm.Ben shares some of Gallup's latest data on why employees feel disconnected, what's driving burnout among managers and how thoughtful benefits, equity compensation and communication can help rebuild engagement, trust and purpose at work. Visit MorganStanley.com/atwork for more insights on workplace financial benefits.Visit Gallup.com to learn more about Ben's work with Gallup.Invested at Work is brought to you by Morgan Stanley at Work, hosted by Rodney Bolden. Our executive producers are Fiona Kelsey and Lisa Boyce. Our production partner is Sequel Media Inc.The guest speaker is neither an employee nor affiliated with Morgan Stanley Smith Barney LLC. Opinions expressed by the guest speaker are solely his or her own and do not necessarily reflect those of Morgan Stanley Smith Barney LLC.This material has been prepared for informational purposes only. The views, opinions or advice contained within this presentation are solely those of the presenter, who is not affiliated with Morgan Stanley, and do not necessarily reflect those of Morgan Stanley or its affiliates. Morgan Stanley makes no representation regarding the accuracy of any statements made by the presenter. The strategies and/or investments referenced may not be appropriate for all investors as the appropriateness of a particular investment or strategy will depend on an investor's individual circumstances and objectives.Artificial intelligence (AI) is subject to limitations, and you should be aware that any output from an AI-supported tool or service made available by the Firm for your use is subject to such limitations, including but not limited to inaccuracy, incompleteness, or embedded bias. You should always verify the results of any AI-generated output.Morgan Stanley at Work services are provided by wholly owned subsidiaries of Morgan Stanley.CRC# 4496961 05/2025

Lucinda studies the topic of "Reward for Performance: What Really Works?" as part of our high-performance series. She explores the multifaceted nature of rewards, emphasising that while monetary compensation is often the first thought, it is not the only—or necessarily the most effective—motivator for high performance. The discussion covers the importance of defining high performance within organisations, the role of recognition and intrinsic motivators, and the potential pitfalls of performance-related pay. KEY TAKEAWAYS High performance in organisations is not solely defined by output or sales figures. It encompasses behaviours, values alignment, teamwork, and leadership qualities.  Recognition plays a crucial role in motivating employees. Regular, specific, and timely feedback can significantly enhance engagement and performance.  While performance-related pay can motivate high performers, it must be transparent, well-defined, and linked to clear performance expectations.  In environments where financial rewards are limited, organisations can explore non-monetary rewards such as flexible working arrangements, learning opportunities, and personalised recognition.  BEST MOMENTS "High performing organisations are 2.5 times more likely to have aligned performance expectations and recognition systems." "Recognition really does matter. And also, we have to think about intrinsic reward, motivation." "If you look at the evidence around what drives high performance, goal setting with regular feedback is one of the strongest sustainable drivers." "The most effective rewards come from truly understanding what motivates our people." VALUABLE RESOURCES The HR Uprising Podcast | Apple | Spotify | Stitcher   The HR Uprising LinkedIn Group How to Prioritise Self-Care (The HR Uprising) How To Be A Change Superhero - by Lucinda Carney HR Uprising Mastermind - https://hruprising.com/mastermind/   www.changesuperhero.com www.hruprising.com            Get your copy of How To Be A Change Superhero by emailing at info@actus.co.uk Lou's Marathon Programme ABOUT THE HOST Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&D roles and a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. It was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to ‘rise up' together. “If you look up, you rise up” CONTACT METHOD Join the LinkedIn community - https://www.linkedin.com/groups/13714397/ Email: Lucinda@advancechange.co.uk Linked In: https://www.linkedin.com/in/lucindacarney/ Twitter: @lucindacarney Instagram: @hruprising Facebook: @hruprising This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

What makes a truly effective CHRO in today's complex business landscape? Chelle O'Keefe, Executive Vice President, Chief Human Resources Officer at Associa, brings refreshing clarity to this question through her remarkable journey from psychology graduate to C-suite leader.The power of Chelle's approach lies in her unique perspective: despite never taking a formal business class, she's mastered the executive suite by focusing on the fundamental thread connecting all her work—understanding human behavior. "The common thread through my entire background is human behavior," she explains, detailing how this focus has guided her through roles in learning and development, change management, communications, and even marketing before landing in HR leadership.Chelle shares the strategies behind her impressive achievements, including an 80% internal promotion rate and 30% reduction in turnover. Rather than adopting off-the-shelf solutions, her team developed leadership competency models by studying their own successful leaders. This authentic approach created a powerful eight-month development program that transformed their talent pipeline. On retention, her philosophy is wonderfully straightforward: "Leadership is absolutely the first thing that drives that turnover rate," combined with directly asking employees what they want through simple polls rather than complex engagement surveys.Leading HR for an organization with 300 branch offices serving 7.5 million residents worldwide presents unique challenges. Chelle discusses how they manage cultural alignment during acquisitions and maintain cohesion across dispersed locations through their "Associa Book" of values. She offers practical wisdom on AI implementation, suggesting leaders focus on automating "painful repetitive tasks" rather than getting overwhelmed by the broader concept.Perhaps most valuable is Chelle's candid insight into executive influence: "You have to be able to speak the language of the business to sit at the table. That's just table stakes." What truly differentiates exceptional HR leaders is bringing humanity to the C-suite—building relationships, having tough conversations, and sometimes being "the only adult at the table." In a world increasingly focused on technology and metrics, Chelle reminds us that understanding people remains the heart of effective leadership.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the importance of the Customer Experience Action Statement and its role in transforming organizational culture. He explains how this statement serves as a guiding principle for employees in their interactions with customers, emphasizing the need for actionable and measurable goals. The conversation delves into the structure of the statement, the three pillars that support it, and provides examples from various organizations. John also highlights the significance of sustaining the action statement over time and the role of kindness in enhancing customer experiences. Takeaways The Customer Experience Action Statement is crucial for employee engagement. It should be actionable and measurable for effective implementation. The three pillars of the action statement are expertise, human interaction, and above and beyond service. Creating a customer experience action statement involves collaboration and clarity. Sustaining the action statement requires ongoing training and reminders. Kindness plays a vital role in customer interactions and overall experience. Companies should focus on making every moment matter for their customers. The action statement should be visible to employees but not advertised to customers. Regularly refreshing the action statement keeps it top of mind for employees. Customer experience is a continuous journey, not a one-time initiative. Chapters 00:00Introduction to Customer Experience Revolution 01:56Understanding the Customer Experience Action Statement 06:52The Structure of the Customer Experience Action Statement 11:02Examples of Effective Customer Experience Action Statements 16:13Implementing and Sustaining the Action Statement 20:53The Importance of Keeping It Top of Mind 24:44Final Thoughts on Kindness and Customer Experience   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

What You'll Learn:In this episode, host Patrick Adams, Shane Daughenbaugh, and guest Scott Gauvin discuss how the principle of "respect for people" goes beyond individual actions to become an organizational-wide practice that fosters culture transformation, engagement, and continuous improvement. They explore strategies for leaders to cultivate a learning culture, emphasizing active listening, transparency, and coaching to develop human skills and create lasting change within organizations.About the Guest:Scott Gauvin is a management consultant and Lean specialist with 30 years of experience helping organizations transform the way they perceive and pursue performance. As CEO of Macresco and co-founder of the Respect for People Roadmap, he's partnered with organizations worldwide and across industries to innovate their business and operating models and put people at the center of their corporate and operations strategies.Links:THE RESPECT FOR PEOPLE ROAD - WEBSITECLICK HERE FOR SCOTT GAUVIN LINKEDIN

In this episode, we're diving deep into the art of connection with Doug Brown from CEO Sales Strategies. He is an expert at driving results, uniting teams, and delivering unforgettable customer experiences. You'll learn why today's customers are clamoring for connection, and how your business can meet that need by aligning your teams, sharpening your message, and understanding your buyers better than ever. We'll explore: Why great teams move in the same direction (and how to get yours there) How leaders set the tone for performance and culture by setting the example The power of understanding client objections before they derail your sale The secret to identifying your right-fit buyer and fine-tuning your messaging and marketing Why follow-up is the most overlooked part of both the sales and service cycle How to eliminate silos between sales, marketing, and customer service to create a seamless, connected experience Whether you're a business owner, CX leader, or growth-focused professional, this episode will challenge your thinking and offer practical strategies you can implement today.

John Lane and Will Barfield share a passion for people-centric approaches in the professional world. Discussing the challenges of modern workplace dynamics, the impact of AI and the importance of genuine human connection, John and Will explore their unique business relationship, emphasising the value of serving others, building meaningful networks and prioritising personal growth over traditional success metrics. This conversation reveals the power of listening, creating value beyond transactional interactions and, ultimately showcases the full potential of purposeful partnerships.    KEY TAKEAWAY ‘When we found one another and we found that unified why, we actually decided to start a business together. So we do work separately but also in concert and it's a very unique relationship.'   ABOUT THE GUESTS - JOHN & WILL John Lane specialises in helping business owners and leaders elevate team performance through a two-step program: a Business Alignment Audit to foster engagement and a Growth and Development Plan to boost team effectiveness. Ideal for leadership retreats or strategy-planning sessions, his approach ensures alignment with business goals and prepares teams for sustained success.   Will is a career Salesperson, Sales Leader, and Business Development professional who currently owns and operates an international recruiting practice.  His firm, Barfield Revenue Consulting, focuses on helping companies hire revenue-impacting talent, entry level through executive.  Additionally, Will consults with companies around employee-related subjects like fit to role, cultural alignment and retention. Will is a licensed Organization Analysis & Design (OAD) personality assessment distributor.  He uses the assessment actively in his recruiting practice.    CONNECT WITH JOHN & WILL https://www.linkedin.com/in/johntlane/   John.Lane@DBAJTL.com https://www.linkedin.com/in/willbarfield/ will@barfieldrevenue.com   BOOK RECOMMENDATIONS* The Go Giver by Bob Burg - https://amzn.eu/d/7BRWgUB The Chimp Paradox by Prof. Steve Peters – https://amzn.eu/d/4nlhtd7 Focus on Why by Amy Rowlinson with George F. Kerr - https://amzn.eu/d/6W02HWu   ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist, podcaster and mastermind host helping you to improve productivity, engagement and fulfilment in your everyday life and work. Prepare to banish overwhelm, underwhelm and frustration to live with clarity of purpose.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call    KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter   CONNECT WITH AMY https://linktr.ee/AmyRowlinson   HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence. *As an Amazon Associate, Amy earns from qualifying purchases.

Discover how prioritizing employee engagement can elevate your sustainability efforts and business success. This episode explores real-world examples from Niner Wine Estates, Ancient Peaks, and Hope Family Wines, where workplace culture, strong benefits, and community involvement turn staff into long-term, loyal brand ambassadors. Learn why engaged employees are key to implementing best practices and creating meaningful customer connections. Plus, find out how to start empowering your team with a free 30-minute online course. Resources: *** Tell Your Sustainable Story Online Course *** 2025 SIP Certified Sustainable Stories – get inspired Apply for SIP Certified Wine Marketing Tips eNewsletter Sustainable Story Worksheet Print Electronic Vineyard Team Programs: Juan Nevarez Memorial Scholarship - Donate SIP Certified – Show your care for the people and planet  Sustainable Ag Expo – The premiere winegrowing event of the year Vineyard Team – Become a Member

The U.S. faces a talent crisis with millions of skilled candidates overlooked due to outdated hiring practices. The SHRM Foundation's Center for a Skills-First Future aims to bridge this gap by transforming how employers approach talent acquisition.In this HRchat conversation with Bill Banham, SHRM Foundation President Wendi Safstrom reveals why skills-first hiring has moved to the forefront of strategic thinking for forward-looking organizations. "Talent is America's greatest asset," she explains, noting that employers increasingly rely on workforce creativity and innovation to compete. Yet traditional credential-based hiring creates artificial barriers that exclude qualified candidates simply because they lack formal degrees.The statistics paint a sobering picture: 75% of employers struggle to fill positions, nearly half face retention challenges, and replacing employees costs up to four times their salary. Meanwhile, one-third of working-age adults without four-year degrees possess valuable skills that remain untapped. As AI and technology rapidly transform skill requirements, the disconnect between educational outputs and workforce needs continues to widen.Beyond addressing the immediate talent shortage, the Center for a Skills-First Future expands support for overlooked talent pools, including military community members and "opportunity youth" aged 16-24 who are neither in education nor employment. The initiative provides HR professionals with practical tools, including a new certificate program focused on skills-first recruitment strategies.Learn more about the SHRM Foundation to join a movement reshaping America's workplace.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Are your compensation strategies sabotaging employee engagement? In this episode of Leveraging Thought Leadership, host Peter Winick sits down with Stephan Meier, Chair of the Management Division at Columbia Business School and a leading voice in behavioral economics. Stephan shares insights from his journey—from academia to the Federal Reserve to corporate advisory—exploring how behavioral science can reshape the way organizations understand motivation, incentives, and employee experience. They dive into why traditional, money-centric reward systems fall short—and how many leaders still default to outdated playbooks. Stephan challenges organizations to look beyond perks and pay, and instead design work environments that leverage autonomy, purpose, and learning. The conversation introduces the concept behind his new book, "The Employee Advantage", and draws a powerful parallel: Treat employees like customers. Personalize their experience. Listen deeply. Improve constantly. This episode offers practical, research-backed ideas that any leader can implement to drive performance, engagement, and retention. If you think a ping-pong table is the answer to your culture problems, think again. Three Key Takeaways: • Money isn't enough – Beyond a certain point, financial incentives have limited impact on motivation. Intrinsic drivers like autonomy, purpose, and learning matter more. • One-size-fits-all doesn't work – Just as customer experience is personalized, employee experience should be too. Engagement improves when organizations tailor motivation strategies to individual needs. • Culture is built through systems – Perks like ping-pong tables won't fix disengagement. Real impact comes from designing systems that listen to employees and support continuous improvement. If Stephan Meier's insights on behavioral economics and humanizing the workplace sparked your interest, you'll want to check out this powerful conversation with Ryan McCarty and Mark Goulston. While Stephan focused on the science behind motivation and engagement, Ryan and Mark dive into the heart of it—how purpose, empathy, and service can transform leadership and culture. It's a natural next step in rethinking what truly drives people at work. Discover how servant leadership can elevate your impact and deepen connection across your organization: Listen to the episode.

What happens when leadership shifts from command and control to purpose and presence? Join us as we explore this powerful transformation with Dr. Roger Gerard, leadership expert, executive consultant, and author of Lead With Purpose. In this compelling episode, Dr. Gerard shares stories from decades of experience guiding cultural change in healthcare and education—sectors where professionals often feel commoditized and constrained. Discover how thoughtful leadership that listens can reignite fulfillment, unlock engagement, and create environments where professionals thrive. We discuss lean methodology beyond the buzzword, leadership as service, and how reconnecting people with their intrinsic motivations leads to meaningful work and elevated organizational culture. What this episode will do for you: Reveal how traditional leadership models demotivate professionals Uncover a purpose-driven alternative that empowers individuals and elevates culture Share tools for identifying and removing barriers to fulfillment Offer real-world stories of professionals rediscovering their path Inspire a more human, present, and empowering leadership style For a curated transcript, episode extras, and free strategic tools, visit the full episode page at: https://www.thoughtleadershipstudio.com/b/podcast/Leadership-That-Listens-with-Dr-Roger-Gerard Download the Free Marketer's Guide to Strategic Thought Leadership at https://thaut.io/guide

In this episode of the No Broke Months Podcast, we dive into the powerful concept of transformational coaching and how leaders can inspire their teams through thoughtful questioning. You'll learn how to shift from directive commands to solution-oriented conversations that empower growth and accountability. Through real-world examples and proven coaching strategies, Dan Rochon shares how to build stronger relationships, foster personal ownership, and help your team consistently hit their goals.What you'll learn on this episodeGreat leaders guide their teams through questioning, not commands.Celebrating activity over results fosters long-term success.The difference between empowering questions and blame-assignment questions.The power of solution-oriented conversations over problem-oriented complaints.Effective training includes role modeling, practice, and real play.Encourage your team to come with solutions, not just problems.The importance of transparency and vulnerability in coaching conversations.How creating alignment between personal goals and actions can resolve resistance.If you want to lead in a way that inspires action, deepens trust, and creates consistent results, this is your next step.Teach to Sell delivers the leadership frameworks, conversation techniques, and influence strategies that empower agents to guide clients—and teams—to success. Whether you're leading a team or simply looking to elevate your client experience, this book will help you drive growth through integrity, empathy, and trust.Preorder Teach to Sell today and learn how top performers lead their way to No Broke Months.https://www.nobrokemonths.com/teach-to-sell-preorderResources mentioned in this episodeCPI Community – A network designed to give real estate agents the support, training, and accountability they need to grow.Teach to Sell – Dan Rochon's upcoming book on influence without selling. To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

Have you ever wondered how to pull off a team retreat that's actually fun, productive, and builds real connection? After years of trial and error, I've finally found a rhythm that works. In this episode, I break down exactly how we designed our recent team retreat in Mexico City, what made it a success, and some of the biggest mistakes I've made in the past (think: go-karts and back injuries). Listen in as I walk through our retreat schedule—from soaking in cliffside hot springs and taking a taco tour to having deep team conversations about AI and productivity. I talk about why your primary focus should not be productivity (even if that's tough as a founder), why food tours are criminally underrated, and how one cocktail mixing class turned into the most memorable night of the trip. I'll also share how I prep both myself and the team before the retreat, who I think should get an invite, and why renting an Airbnb beats hotel conference rooms every time. You can find show notes and more information by clicking here: https://bit.ly/4ldEMfg Interested in our Private Community for 7-Figure Store Owners?  Learn more here.   Want to hear about new episodes and eCommerce news round-ups?  Subscribe via email.

Meet Your Mind's Dysfunctional Family (And How to Make peace with Them) with Britt FrankIn this episode of The WorkWell Podcast™, Jen Fisher speaks with Britt Frank, licensed neuropsychotherapist, keynote speaker, and author of "The Science of Stuck: Breaking Through Inertia to Find Your Path Forward" and "Align Your Mind: Tame Your Inner Critic and Make Peace with Your Shadow Using the Power of Parts Work." Britt's research-based approach combines neuroscience, trauma therapy, and humor to help people understand why they do what they do—and more importantly, how to change it.Episode Highlights:The difference between "gas pedal stuckness" (workaholism/burnout) and "brake pedal stuckness" (procrastination)How anxiety functions as your mind's "check engine light" signaling underlying problemsWhy there's no such thing as self-sabotage—and what's really happening insteadUnderstanding "parts work" and how your mind contains multiple inner voices and charactersHow to transform your inner critic from enemy to ally through dialogue, not silenceWhy asking "why" keeps you stuck while asking "how" and "what" creates momentumPractical strategies for leaders to recognize which "parts" of their team members are activatedThe difference between professional success and professional fulfillmentHow to shift from reactive parts brain to your "inner CEO" in workplace situations Quotable Moment:"All behaviors, even suboptimal ones, even bad ones, are doing a job and they're serving a function." - Britt FrankLyra Lens:In this segment, Dr. Joe Grasso, VP of Workforce Transformation at Lyra Health, explores how high achievers with their "foot always on the gas" can create (and reveal) systemic organizational problems. He discusses values-based working, moving from blame to curiosity when addressing performance issues, and how managers can shift from treating individual behavior problems to addressing systemic workplace challenges. Resources:This episode of The WorkWell Podcast™ is made possible by Lyra Health, a premier global workforce mental health solution. Learn more at Lyrahealth.com/workwell. 

Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in client and teammate experiences. Victor shares insights on the ambassador program, the importance of emotional connections with clients, and how the initiative has become a competitive advantage for KeyBank. The conversation emphasizes the ongoing commitment to improvement and the daily efforts required to maintain high standards in customer service. Takeaways Victor Aranda leads the 'Moments Matter' initiative at KeyBank. The initiative focuses on client and teammate experience. KeyBank's NPS score increased from 57 to 85 in four years. An ambassador program was created to empower leaders across the organization. Sustaining momentum is crucial for long-term success. Emotional connections with clients lead to increased loyalty. The initiative is embedded in onboarding and daily operations. Inconsistency in service is a major challenge to overcome. Continuous improvement is a core value at KeyBank. Celebrating small wins helps maintain motivation and focus. Chapters 00:00Introduction to Moments Matter 02:09Understanding the Moments Matter Framework 05:06Success Metrics and NPS Growth 09:41Implementation Strategies and Ambassador Program 17:35Sustaining Momentum and Consistency 26:10Creating a Competitive Advantage 30:31Emotional Connections and Client Experience 34:45The Daily Commitment to Improvement   Links KeyBank Connect with Vistor Aranda Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

In this conversation, Shannon Huffman Polson and Dave discuss the importance of purpose and values in leadership and entrepreneurship. Dave shares his early career experiences at Hewlett Packard, the challenges he faced while founding Good Technology, and the profound impact of Joseph Campbell's hero's journey on his perspective. He introduces the concept of evergreen companies, which prioritize long-term sustainability over rapid growth, and outlines the seven P's that define these companies. The discussion emphasizes the need for a community of like-minded entrepreneurs who share these values and principles. In this conversation, Dave discusses the importance of partnerships, particularly his relationship with Jessica Herron, and how it shaped his understanding of building evergreen companies. He emphasizes the need for a deliberate approach to innovation and growth, focusing on sustainability rather than quick profits. The discussion also highlights the significance of aligning personal purpose with professional goals, especially in the context of employee engagement and satisfaction. Dave envisions a future where a new generation of entrepreneurs can redefine business success by prioritizing purpose and creativity over traditional funding models. Takeaways Purpose and values are crucial for effective leadership. Early experiences shape our understanding of corporate culture. Personal challenges can impact professional journeys. The hero's journey offers valuable insights for business leaders. Evergreen companies focus on long-term sustainability. Community support is vital for like-minded entrepreneurs. The seven P's provide a framework for building lasting companies. Introverts often have a strong internal compass for their goals. Rewiring our thinking is necessary for new business models. Hidden evergreen companies exist and need recognition. Partnerships can significantly influence business development. Evergreen companies prioritize long-term sustainability over quick profits. Innovation requires a deliberate approach to risk management. Personal purpose alignment is crucial for employee satisfaction. Companies should measure personal purpose during recruitment. Growth rates impact the capacity for reflection and development. Evergreen companies can thrive without external capital. The true purpose of many companies may differ from their stated mission. Investors often prioritize financial returns over authentic company purpose. A new generation of entrepreneurs can redefine business success.   Contact Details Website: https://www.tugboatinstitute.com Book https://bookshop.org/a/15754/9798892791137  

What role does intuition play in your decisions and how do you strengthen trust in it? With 20 years of experience as a business consultant, Candice Quartermain shares her journey from people-pleasing to purposeful leadership and meaningful contribution. She explores how tuning into the body's wisdom, embracing authenticity and trusting intuition can radically transform how you live and lead. Candice reflects on balancing work and family, the importance of play and experimentation and her commitment to regenerative solutions. Offering powerful insights on aligning with your true nature, redefining success and stepping into your power one intentional choice at a time, Candice is truly leading with integrity.   KEY TAKEAWAY ‘We really want to create global change but very few of us are willing to actually create the change that we need to make within ourselves.'   ABOUT THE GUEST - CANDICE Candice Quartermain is a recognised expert in trust and cultural change, with over 20 years' experience shaping the way leaders and organisations grow. She has led award-winning innovation for brands like Adidas, Unilever and General Motors, and founded Circular Economy Australia, a pioneering global community driving regenerative design. Her work spans business, government and academia, embedding trust as the foundation for resilience, collaboration and high performance. A certified Somatic Intelligence Practitioner and mother of two, Candice brings a grounded, real-world approach built on deep lived experience. With expertise in non-verbal communication and team dynamics, she supports leaders to cut through noise, strengthen relationships and lead with integrity. Her signature course, Leading with Integrity, supports women to rebuild self-trust and lead in a smarter way that honours their intuition, protects their energy, creates more balance, and stays true to who they are.   CONNECT WITH CANDICE https://www.linkedin.com/in/candicequartermain/ https://www.candicequartermain.com/ https://linktr.ee/candicequartermain     ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist, podcaster and mastermind host helping you to improve productivity, engagement and fulfilment in your everyday life and work. Prepare to banish overwhelm, underwhelm and frustration to live with clarity of purpose.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call   BOOK RECOMMENDATION* Focus on Why by Amy Rowlinson with George F. Kerr - https://amzn.eu/d/6W02HWu   KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter   CONNECT WITH AMY https://linktr.ee/AmyRowlinson   HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence. *As an Amazon Associate, I earn from qualifying purchases.

An Exciting Event! Management Training! | Down Payment the Podcast for Used Car Dealers S4 E36Join us at the Hilton Garden Inn in the Denver Tech Center for two days filled with learning and networking. This event is perfect for dealership managers looking to enhance their skills and stay ahead in the industry. Don't miss out on this opportunity to connect with industry experts and fellow professionals.REGISTER NOW AT https://dealershipacademy.eventbrite.comEvent Date: August 12, 2025 starting at 9:00 AM (Mountain Time) and ending on August 13, 2025 at 1:00 PM (Mountain Time).Why Attend? This Manager's Academy will provide both seasoned and newly promoted dealership managers with knowledge and skills to succeed in a rapidly evolving automotive industry. Now more than ever, dealerships need their managers to perform a wider array of duties requiring more skills and talent than ever before. Taking a strategic approach to dealership management, the Dealership Manager's Academy will provide attendees with cutting edge training across topics applicable to any dealership employee in a leadership role. This is the training that should be mandatory to be a manager in any automotive dealership, packed into a single high-powered training event!Topics Include:Role of the Manager (and how automotive is very different from your average job)Building the Right Dealership Culture - And Using it to Drive Change!Essential HR for the Dealership (and how to keep the dealership drama away)Coaching and Mentoring - The Most Important Manager SkillsStrategy and Problem Solving in Today's Automotive MarketHow To Teach Employees (because training is everything)Soft Skills Sessions - Learn De-Escalation, Employee Engagement, and Power Meeting SkillsSAVE $100 USE DISCOUNT CODE: AUGUSTREGISTER TODAY AT https://dealershipacademy.eventbrite.comDon't miss an episode! Subscribe to Down Payment now!Visit all our sites at YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe!#carsales #usedcar #usedcarsforsale ##autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver #colorado

Meet Your Mind's Dysfunctional Family (And How to Make peace with Them) with Britt FrankIn this episode of The WorkWell Podcast™, Jen Fisher speaks with Britt Frank, licensed neuropsychotherapist, keynote speaker, and author of "The Science of Stuck: Breaking Through Inertia to Find Your Path Forward" and "Align Your Mind: Tame Your Inner Critic and Make Peace with Your Shadow Using the Power of Parts Work." Britt's research-based approach combines neuroscience, trauma therapy, and humor to help people understand why they do what they do—and more importantly, how to change it.Episode Highlights:The difference between "gas pedal stuckness" (workaholism/burnout) and "brake pedal stuckness" (procrastination)How anxiety functions as your mind's "check engine light" signaling underlying problemsWhy there's no such thing as self-sabotage—and what's really happening insteadUnderstanding "parts work" and how your mind contains multiple inner voices and charactersHow to transform your inner critic from enemy to ally through dialogue, not silenceWhy asking "why" keeps you stuck while asking "how" and "what" creates momentumPractical strategies for leaders to recognize which "parts" of their team members are activatedThe difference between professional success and professional fulfillmentHow to shift from reactive parts brain to your "inner CEO" in workplace situations Quotable Moment:"All behaviors, even suboptimal ones, even bad ones, are doing a job and they're serving a function." - Britt FrankLyra Lens:In this segment, Dr. Joe Grasso, VP of Workforce Transformation at Lyra Health, explores how high achievers with their "foot always on the gas" can create (and reveal) systemic organizational problems. He discusses values-based working, moving from blame to curiosity when addressing performance issues, and how managers can shift from treating individual behavior problems to addressing systemic workplace challenges. Resources:This episode of The WorkWell Podcast™ is made possible by Lyra Health, a premier global workforce mental health solution. Learn more at Lyrahealth.com/workwell. 

Tune in, subscribe, and connect with Kelli Lester at www.onyx2rise.com. Don't forget to share this episode with your network!Credits:• Host: Taryell Simmons• Guest: Kelli Lester• Music: Will Maker• Production Team: RISE Urban Nation Join the Movement with RISE Urban Nation Podcast

As a leader, how can you tackle disengagement on your team? Employee engagement is in crisis, and it's costing more than just morale. According to Gallup, only 31% of the American workforce is engaged at work, while a staggering 17% are actively disengaged—cynical, vocal, and dragging others down with them. This outlook takes a toll on worker mental health, and it's also a full-blown productivity problem with real financial consequences.In this episode, I unpack the findings of Gallup's Q12 engagement survey and look at how leaders and managers can use it as a blueprint for creating meaningful, motivating work environments. From setting clear expectations to building genuine connections and offering real opportunities for growth, we explore the practical ways to shift your team's momentum.Take a deeper look at what the numbers say about leading your most impactful team:What the generational divide in employee engagement might reveal;Why it's not as simple as blaming remote work for all the problems;How expectations create the foundation for a more engaged workforce.Related Links:Episode 265, How to Set Clear Expectations As a Leader - https://www.bossedup.org/podcast/episode265Episode 376, How to Make Performance Reviews More Effective as a Manager - https://www.bossedup.org/podcast/episode376Episode 483, Can You Be Friends At Work? - https://www.bossedup.org/podcast/episode483Gallup, U.S. Employee Engagement Sinks to 10-Year Low - https://www.gallup.com/workplace/654911/employee-engagement-sinks-year-low.aspxGallup 2025 State of the Global Workplace Report - https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspxGallup, The Q12 Employee Engagement Survey - https://www.gallup.com/q12-employee-engagement-survey/LEVEL UP: a Leadership Accelerator for Women on the Rise - https://www.bossedup.org/levelupBossed Up Courage Community - https://www.facebook.com/groups/927776673968737/Bossed Up LinkedIn Group - https://www.linkedin.com/groups/7071888/

Zach Mercurio joins us to discuss the power of mattering—why it's a foundational human need and how it can be cultivated through small but meaningful interactions. From leadership strategies to personal stories, we explore how feeling seen, heard, and valued changes everything. Topics [0:00] Intro and Speed Round with Zach Mercurio [3:31] Why Mattering Matters [11:29] Purpose, Meaning, and Mattering: What's the Difference? [16:21] Mattering as a Survival Instinct [26:14] “If It Wasn't For You…” [35:22] The Importance of Mattering in Leadership [40:55] The Role of Mattering in Organizational Culture [45:37] The Impact of Mattering on Employee Engagement [49:50] Desert Island Music Picks [52:42] Grooving Session: Mattering is Common Sense, Not Common Practice ©2025 Behavioral Grooves Links More About Zach The Power of Mattering by Zach Mercurio Join the Behavioral Grooves community Subscribe to Behavioral Grooves on YouTube Music Links Tom Petty and the Heartbreakers - Won't Back Down Foo Fighters - The Pretender

In the latest episode of The Health Literacy 2.0 Podcast, host Seth Serxner sits down with Nia Pommerenke, Founder of SeaBright Culture Solutions, to talk about what it really takes to build a workplace culture that champions health, wellbeing, and lasting success.Nia shares how clear values, strong leadership, and an engaged environment drive not only retention and productivity but also health literacy and trust. The big takeaway? Defining and living your culture from the top down isn't optional - it's the smartest investment you can make in your people and your company's future.Nia has spent over 25 years immersed in the world of HR, always gravitating towards the elements that shape people's experience at work: culture, engagement, and leadership. Nearly a decade ago, she launched her own consulting business, initially offering a broad range of HR services.However, Nia soon discovered her passion for workplace culture and has since made it the core of her work. Today, she is dedicated to helping organizations strengthen culture as a key driver of both well-being and performance.Seth and Nia also discuss:☑️ The criticality of culture assessments before making changes.☑️ Distinguishing between stated values and lived values in the workplace.☑️ Why organizations often misdiagnose problems, overlooking culture as the root cause.☑️ The implications of leaders seeing culture as a "leadership imperative."☑️ The vital role of psychological safety for wellbeing and performance.☑️ Strategies to stop the spread of disengagement.☑️ Concrete actions senior leaders can take to model the desired culture.Building a healthier workplace isn't about surface-level programs or slogans - it's about embedding core values, fostering psychological safety, and supporting leaders to sustain change.Learn About EdLogicsWant to see how EdLogics' gamified platform can boost health literacy, drive engagement in health and wellness programs, and help people live happier, healthier lives?Visit the EdLogics website: www.edlogics.com/solutions-for-employers Links:Website: www.seabrighthr.comLinkedIn profile: www.linkedin.com/in/nia-pommerenke

If you've ever looked around at your team and thought, Why don't they care as much as I do? – you're not alone. A lack of employee engagement is showing up across all types of industries. Often, it's a sign of missing connections, unclear expectations, and leadership that's unintentionally out of sync.   The good news? You can fix it. But it starts with you.   In this episode of The C-Suite Mentor Podcast, Theresa Cantley is explaining why so many employees and teams are disengaged, what old leadership methods aren't working anymore, and what to do today to increase your team's engagement.   Things to listen for: What trends we're seeing in employee engagement [3:17] Why a business foundation has to come before mastery in a role [4:22] What old leadership strategies aren't connecting with employees anymore [7:43] How to get your team members to go the extra mile [20:23]

In these shorter Side Mirror episodes, I introduce concepts, tools, and experts that help you enable Fulfilling Performance for yourself and the people you lead and care about.In this episode, I share a recent shift in how I communicate about Fulfilling Performance—and why I now say, with confidence, that it drives employee engagement. You'll hear why that matters, what changed my mind, and how this perspective can help you turn passive measurement into proactive progress.Gallup's State of the Global Workplace: 2025 ReportAbout AndyI'm an experienced business leader and a passionate developer of people in the automotive finance industry, internationally.During over twenty five years, I have played a key role in developing businesses including Alphabet UK, BMW Corporate Finance UK, BMW Financial Services Singapore, BMW Financial Services New Zealand and Tesla Financial Services UK.At the same time, I have coached individuals and delivered leadership development programmes in 17 countries across Asia, Europe and North America.I started Aquilae in 2016 to enable “Fulfilling Performance” in the mobility industry, internationally.Learn more about Fulfilling PerformanceCheck out Release the handbrake! The Fulfilling Performance Hub.Connect with AndyLinkedIn: Andy FollowsEmail: cvm@aquilae.co.ukJoin a guided peer mentoring team: Aquilae AcademyThank you to our sponsors:ASKE ConsultingEmail: hello@askeconsulting.co.ukAquilaeEmail: cvm@aquilae.co.ukEpisode Directory on Instagram @careerviewmirror  If you enjoy listening to our guests career stories, please follow CAREER-VIEW MIRROR in your podcast app. Episode recorded on 8 June, 2025.

Have you ever found yourself crushing it in your career — yet feeling totally empty inside? Like, you're “successful” on paper, but your soul's screaming for something more In this episode of the Happy Hustle Podcast, I'm resharing my guest appearance on the Soul Seekr Podcast hosted by my buddy Sam Kabert. We dive deep into how I went from a stressed-out tech entrepreneur chasing vanity metrics to founding The Happy Hustle, a movement that's all about harmonizing your ambition with your well-being, without sacrificing either.This episode is a must-listen if you're craving purpose, peace, and actual fulfillment (not just followers or dollar signs). Sam and I riff on everything from mindfulness and burnout to the science of creating real impact and how to use masterminds to 10X your growth — not just in business, but in life. Here's a taste of the juice we dropped:Burnout is real- Two out of every three people are disengaged at work. Companies NEED to start prioritizing their people's mental health — and I share how we're doing that through Happy Hustle Company Happiness ProgramMindset is your secret weapon. If you want to create value, you gotta start with how you think, not just what you do.S.O.U.L.M.A.P.P.I.N is the key to harmony. I walk you through my 10 Alignments of a Happy Hustler and how to self-audit your life to course-correct before you crash.Masterminds > everything else. I break down why showing up in the right room, with the right people, is the best ROI you'll ever get.Forget the fluff — bring the realness. Certifications are cool, but testimonials from people you've helped? That's where trust is built and businesses thrive.We also get into the importance of building your personal brand, adapting to this new world of work, and how to play the long game — because this life ain't about hacks… it's about harmony.So if you're done with burnout, sick of chasing fake success, and ready to create a meaningful life and business you truly love, this episode is for you.Connect with Cary!https://www.instagram.com/caryjack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featuredGet a free copy of his new book, The Happy Hustle, 10 Alignments to Avoid Burnout & Achieve Blissful Balance https://www.thehappyhustle.com/bookSign up for The Journey: 10 Days To Become a Happy Hustler Online Course https://thehappyhustle.com/thejourney/Apply to the Montana Mastermind Epic Camping Adventure https://thehappyhustle.com/mastermind/“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode Sponsors:If you're feeling stressed, not sleeping great, or your energy's been kinda meh lately—let me put you on to something that's been a total game-changer for me: Magnesium Breakthrough by BiOptimizers. This ain't your average magnesium—it's got all 7 essential forms that your body actually needs to chill out, sleep deeper, and feel more balanced. I take it every night and legit notice the difference the next day. No more waking up groggy or tossing and turning all nightIf you're ready to sleep like a baby, calm your nervous system, and optimize your recovery, go grab yours now at bioptimizers.com/happy and use code HAPPY10 for 10% OFF.99 Designs- Need a killer logo, stunning website, or next-level brand design?Stop DIY-ing and start delegating like a boss with 99designs by Vista! Neurable- If you're looking to level up your focus, productivity, and mental wellbeing all at once, do yourself a favor and check out Neurable. You get a special hookup—just use the code HAPPY at checkout and get $100 off.

As our workplaces grow more complex and technology accelerates, one skill set is becoming more essential than ever: emotional intelligence. In this compelling episode of On the Brink, I spoke with Jeremy Williams, an emotional intelligence coach and consultant based in Paris, whose journey from sailing instructor to sales professional to global coach reveals how transformative emotional awareness can be—especially in our rapidly digitizing world. Jeremy's mission is simple yet profound: help individuals and teams enhance their self-awareness, empathy, and influence to become better collaborators and leaders. His work focuses on helping fast-growth companies develop cultures where people can thrive—and it starts with how we manage emotions, especially the tough ones. Jeremy's Journey: From the Sea to the C-Suite Jeremy began his career as a sailing instructor, where he discovered his passion for sharing knowledge. That passion carried him through various industries—from luxury motorcycles to real estate—before he transitioned into teaching business English in France. Eventually, he found his way into consulting with startups and tech companies. As these teams grew from five to fifty employees, Jeremy noticed a recurring issue: "soft skills"—now rightly called emotional intelligence—were the glue (or the gap) in how teams succeeded. It became clear: technical skills could only take a company so far. People needed to better understand themselves and each other. What Is Emotional Intelligence? As Jeremy explained, emotional intelligence isn't a single trait. It's a set of competencies that determine how well we relate to ourselves and others—especially when emotions run high. Drawing from the Genos model (based on Daniel Goleman's pioneering work), Jeremy outlined six key competencies: Self-Awareness – Recognizing your own emotional state and its impact. Awareness of Others – Showing empathy and tuning into how others feel. Authenticity – Acting with integrity and consistency; “standing in your own truth.” Emotional Reasoning – Blending logic and emotion to make sound decisions. Self-Management – Managing your reactions, especially in challenging moments. Positive Influence – Inspiring others with your emotional tone and leadership. In practice, this means pausing before reacting, being present during meetings (no multitasking!), and responding constructively to tension. As Jeremy put it: “It's how we positively deal with negative emotions.” If you prefer to watch our podcast, click here Peer Coaching for 60: A Simple but Powerful Model To foster these emotional competencies, Jeremy created the Peer Coaching for 60 program. It brings together four peers from different parts of an organization—or even different companies—for four one-hour sessions over four weeks. Each session gives one participant the “hot seat” to share a challenge, while peers actively listen, ask clarifying questions, and offer insights. Importantly, the participant steps away for part of the session to hear their peers discuss their issue candidly. It's powerful, humbling, and affirming. The outcome? Better problem-solving, stronger connections, and a growing global network of emotionally intelligent professionals. How Emotional Intelligence Drives Engagement Jeremy's work touches on a problem plaguing many companies today: low employee engagement. His prescription? Presence and intention. Leaders must “walk the talk”—not just display company values, but live them. Meetings should have purpose, with multitasking discouraged. He introduced the P.I.E.O. model to guide communication: Proof: What evidence supports taking action? Impact: What are the consequences of action or inaction? Energy: What resources are needed? Objective: How does this support company goals? Training employees to think and speak this way improves collaboration, productivity, and focus. AI and EQ: A Necessary Balance As we explored, AI is transforming business. But what it offers in speed, it lacks in humanity. AI pulls from averages and past data—but human insight, creativity, and relationships come from lived experience and emotion. Jeremy emphasized that the rise of AI only amplifies the importance of emotional intelligence. Roles focused on repetitive tasks will evolve. What will remain critical is how we build trust, nurture teams, and connect across cultures and experiences. Key Takeaways Emotional intelligence is your superpower in a world dominated by algorithms. Leaders must cultivate presence, empathy, and reflective decision-making. Peer coaching builds trust, insight, and leadership capacity in a scalable way. To improve engagement, simplify meetings, foster focused dialogue, and model authenticity. AI isn't replacing us—it's augmenting us. But what makes us human matters more than ever. Final Thoughts Jeremy's parting message was one of optimism: Embrace this technological era. Be curious. Stay connected. Lead with empathy. And above all, invest in building emotionally intelligent cultures where people can grow and thrive. To learn more about Jeremy's work, visit  or find him on LinkedIn. And if this podcast inspired you, please share it—and let's keep learning from each other. Where to learn more about Jeremy and his work: Jeremy's Profile linkedin.com/in/jpw1 Website immutableadventures.carrd.co/ (Personal) Listen to these other podcasts or read the blogs about them: 435: Navigating the Management Maze: Tips for New Leaders  433: Organizations Must Embrace Human-Centric Design 430: How Does Dr. Chris Fuzie Create Great Leaders? Connect with me: Website: www.simonassociates.net Email: info@simonassociates.net Books:  Learn more about these books here: Rethink: Smashing the Myths of Women in Business Women Mean Business On the Brink: A Fresh Lens to Take Your Business to New Heights Listen + Subscribe: Available wherever you get your podcasts—Apple, Spotify, Stitcher, YouTube, and more. If you enjoyed this episode, leave a review and share with someone navigating their own leadership journey. Reach out and contact us if you want to see how a little anthropology can help your business grow.  Let's Talk! From Observation to Innovation, Andi Simon, PhD CEO | Corporate Anthropologist | Author Simonassociates.net Info@simonassociates.net @simonandi LinkedIn

The boundary between professional and personal life has never been more blurred. As Dr. Alexander Lovell, Research Director at the O.C. Tanner Institute, reveals in this compelling episode, employees worldwide are increasingly operating in "survival mode" rather than thriving at work, and the consequences extend far beyond productivity metrics.Alex introduces guest host Dr. Bill Howatt to the "Survival Continuum", a framework that maps the journey from mere survival to genuine thriving. This isn't a simple binary state but rather a nuanced spectrum where employees can experience varying degrees of struggle or fulfillment. Through extensive research, his team has identified three critical pillars determining where employees fall on this continuum: compensation, healthcare access, and the often-underestimated power of belonging.The financial reality for many workers is sobering. While executives might imagine employees dreaming of lavish vacations, Dr. Lovell's research reveals most simply hope for "not having an empty bank account by the end of the month." This disconnect between perception and reality represents a significant blind spot for leaders trying to address workplace wellbeing.Perhaps most illuminating is the discussion around mental health stigma. Despite increased awareness, employees continue to mask anxiety and depression behind more palatable terms like "burnout" or "feeling tired". This linguistic substitution reveals how far we still need to go in normalizing authentic mental health conversations in professional settings. Meanwhile, the cost of presenteeism—being physically present but mentally elsewhere—exceeds absenteeism costs by 7.5 times.For HR professionals feeling overwhelmed by these challenges, Dr. Lovell offers practical starting points. Begin by taking inventory of existing resources, then focus on creating genuine belonging through recognition and leader modeling of appropriate vulnerability. Ready to help your team move from survival to thriving? Subscribe to the HRchat show and Dr Bill's new podcast, Exploring Workplace Mental Health, for more insights on creating workplaces where belonging and wellbeing drive sustainable performance.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

In this episode of Remodelers On The Rise, we're giving you a sneak peek inside a recent VIP Club call focused on leadership. Kyle breaks down four key traits of great leaders: listening well, knowing your people, leaning into healthy conflict, and casting a clear vision for the future. Leadership isn't one-size-fits-all—it's nuanced. It shifts based on who you're leading and what the situation calls for. You'll hear real-world examples and honest reflection on what it means to lead a remodeling team with clarity, compassion, and accountability.  Want the full list of six leadership characteristics? You'll need to join the VIP Club. Get access to weekly live calls, 70+ hours of on-demand training, and a community of remodelers who are committed to leading well. Learn more and join the VIP Club at RemodelersOnTheRise.com. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Great leaders listen well and seek to understand their team. Leadership is nuanced and varies based on individual team members. Leaders should lean into healthy conflict rather than avoid it. Providing a clear vision is crucial for team motivation. Understanding your team's workload and stress levels is essential. Effective leaders ask the right questions to encourage team growth. Being present in conversations enhances communication. Caring about team members fosters loyalty and engagement. Regular check-ins with employees can improve morale and productivity. Leaders must create opportunities for growth to retain top talent. ----- Chapters 00:00 Navigating Nervousness and Delegation 00:31 Leadership Essentials: The People Side 00:37 Characteristics of Great Leaders 03:20 Listening: The Key to Effective Leadership 05:15 Understanding Your Team: Knowing Your People 07:54 Leaning into Healthy Conflict 16:32 Confronting Issues Head-On 16:51 The Importance of Vision in Leadership

What if your perceived company culture isn't what your team actually experiences? In this eye-opening episode of the Leadership Sandbox, Tammy J. Bond sits down with Eyad Mubaied, author of The Culture Driven Organization and founder of Cultivate Culture LLC, to dismantle common myths about organizational culture. Eyad shares powerful insights from his Culture Creation Model, revealing how true culture transformation goes beyond mission statements to align your Philosophy, Process, and People. Discover why leaders must own and shape their culture, rather than outsourcing it to HR, and learn how to audit your workplace for blind spots. This conversation provides actionable strategies for leaders at all levels to foster a culture-driven organization that genuinely impacts employee engagement, business growth, and overall performance. Key Takeaways for Leaders: Culture Drives Performance: Understand why a robust organizational culture is the engine of high performance, not just an aesthetic add-on. Leader Ownership: Leaders are the primary architects of corporate culture; it's built by design, not by default. The Culture Creation Model: Learn how aligning your philosophies, processes, and people is crucial for sustainable culture transformation. Audit Your Culture: Discover how to effectively assess your current organizational culture to identify and address toxic norms and blind spots. The Power of Listening: Your culture is defined not by what you say, but by how well you listen to your team. Continuous Improvement: A healthy workplace culture requires ongoing attention and a commitment to continuous improvement. In This Episode, You'll Learn: The #1 myth leaders believe about company culture and who truly sets it. How to audit your organizational culture effectively without ego getting in the way. Why performance-focused teams can still miss the mark on cultural alignment. Eyad's "sticky note wisdom" for everyday leadership development. The critical role of middle management in shaping and reinforcing culture. How to address toxic norms and foster a positive workplace culture. Chapters: 00:00 The Journey to Cultivating Culture: Eyad Mubaied's path from finance to culture transformation. 02:28 Understanding Culture: Definitions and Misunderstandings: Dispelling common myths about organizational culture. 05:11 The Role of Leadership in Shaping Culture: Why leaders must own their workplace culture. 08:04 The Culture Creation Model Explained: An in-depth look at Eyad's framework for culture creation. 16:21 Philosophies, Processes, and People: The Key Components of Culture: Deep dive into the pillars of the Culture Creation Model. 22:15 Auditing Culture: Identifying Blind Spots: Practical tips for assessing your organizational culture. 24:19 The Impact of Culture on Business Growth: Connecting culture directly to performance outcomes. 27:35 Assessing Organizational Culture: Further insights on evaluating your workplace dynamics. 29:19 Middle Management's Role in Culture: The crucial part middle leaders play in culture transformation. 32:20 Addressing Toxic Norms in Culture: Strategies for confronting and changing unhealthy organizational behavior. 35:39 Defining and Measuring Culture: How to make culture tangible for improvement. 38:02 Culture's ROI and Executive Mindset: The business case for culture-driven organizations. 43:43 Transforming Leadership Perspectives: Shifting how leaders view and engage with culture. 47:07 Key Takeaways for Leaders: Actionable advice for immediate implementation.

In this episode of Builders Wanted, we sit down with Dar Miranda, VP of Customer Engagement at DailyPay, to delve into the innovative strategies behind real-time financial management for workers. Explore how financial stress impacts employee engagement, the shift towards employee-centric pay models, and the bold moves Daily Pay is making to transform traditional payroll systems.-------------------Key Takeaways:DailyPay's mission to provide employees faster, more flexible access to earned wages.Financial stress causes a significant impact on employees' focus, productivity, and job satisfaction.The integration of AI will help solve customer problems and drive growth, but will not replace humans.-------------------“ The trend that I'm watching most closely is the integration of AI to proactively solve customer problems, but also unlock new growth avenues. So it's not just about reactively answering questions or the ability to reactively answer questions quickly, it's about shifting AI from this like cost center efficiency play  to a revenue and loyalty driver.” – Dar Miranda-------------------Episode Timestamps:‍*(05:36) - The boldest thing DailyPay is building right now‍*(11:25) - The surprising way users engage with DailyPay ‍*(21:15) - Where Dar draws the line between automation and human connection ‍*(32:01) - A CX trend Dar is watching closely ‍*(36:27) - What every CX leader should start or stop doing‍*(38:55) - Dar's advice for builders creating empathetic customer experiences-------------------Links:Connect with Dar on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com.

This episode of Cruising Altitude features a conversation with Jess Harrah, Chief People Officer at KinderCare, a leading provider in early childhood and school-age education and care. Jess and host Nicole Alvino discuss KinderCare's commitment to supporting its 35,000 employees and nearly 200,000 working families nationwide. They explore the importance of employee engagement, the impact of offering childcare benefits, and the strategies KinderCare implements to maintain a positive work culture.Quotes“ We really depend on our center directors and our district leaders who are the local leadership to really be there. And again, we're a relationship business. So that doesn't mean be there and come into a center for an hour. It means literally sitting alongside teachers and center directors talking to them about what they need, when they need it, how they need it.  Those little moments where our leaders are supporting their team and that kind of is really so critical to our culture of engagement.”"One of the things that we do and started almost 13 years ago now at KinderCare is we measure employee engagement. We have a close partnership with Gallup, so it is really important for us to hear from our team, and that is our teachers, our center directors. We do that annually through a survey and then we action on it.""Now what we're seeing is a lot more of our teachers who maybe wanna work 20 hours, maybe 15 hours, they may be going back to school. This may be a job for them that works well with their family responsibilities. And so really thinking about how we meet our team and our workforce where they are."Time Stamps[03:10] Meet Jess Harrah[04:17] Overview of KinderCare[07:40] Employee experience strategies in childhood education[12:05] Adapting to employee needs[13:42] Supporting working families[20:40] Leadership and personal insightsLinksConnect with Jess on LinkedInThank you to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

Send us a MessageIn this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organization. As they mark the completion of the first year of Glencoe's “Experience Initiative,” they explore the concept of the 'whirlwind' in daily operations, the necessity of grit and perseverance in navigating change, and the significance of investing long term in people to foster a culture of growth and excellence in patient care.Investing in people is crucial for organizational success and quality patient care.Data tracking is important to measure progress and motivate change.Leadership development is one of the key focuses and a recent on-site leadership training achieved a high satisfaction rating by the leaders attending.The 'whirlwind' refers to the daily operational challenges that take time and energy and may distract from pro-active improvement and growth activities.Grit and perseverance are essential for successful change management.Adoption of new practices may take time, and at the one-year mark it is estimated that maybe only 10-15% of staff are currently engaged in these new initiatives which is right on target as to what could be expected at this point in the transformation.The journey of transformation is ongoing, requiring continuous effort and commitment.Missed earlier episodes in this series?

SummaryIn this episode of the POZcast, host Rhona Pierce engages with George Rogers, Chief Strategy Officer at Lighthouse Research, discussing the importance of purpose-driven leadership, employee engagement, and the evolving workplace culture. George shares his journey of discovering his leadership principles rooted in love, grace, and trust, and emphasizes empathy and understanding in leadership roles. The conversation also explores how data can be utilized to measure the connection between organizational culture and performance, and the significance of creating a sense of belonging among employees. Throughout the discussion, George provides valuable insights and practical advice for leaders looking to inspire and empower their teams. Takeaways:- Leadership is about love, grace, and trust.- Employee engagement has evolved into employee fulfillment.- Understanding your people is crucial for effective leadership.- Peace in leadership means helping teams find rhythm through chaos.- A purpose-driven culture enhances employee fulfillment.- Empathetic leadership is about understanding and connecting with others.- Data can measure the connection between culture and performance.- Culture is defined by how employees feel and behave.- Self-leadership is essential for effective leadership.- Daring to do the impossible can lead to personal growth. Chapters 00:00 Introduction to the POScast and Guest Introduction02:20 Discovering Purpose and Leadership Principles04:37 The Importance of Empathy in Leadership07:00 Defining Peace in Leadership09:38 Using Data to Measure Culture and Performance12:11 Understanding and Defining Organizational Culture13:43 Quickfire Questions and Personal Insights18:20 Encouragement to Dare and Connect     

Words carry weight, and genuine appreciation goes a long way in making people feel valued and motivated.In this replay episode, BambooHR's Anita Grantham and Vanessa Brulotte chat with Trevor Larson, CEO at Nectar. They discuss how thoughtful recognition fuels employee engagement and helps retain your best talent. Together, they share simple ways to start a recognition program and how to make recognition a natural part of an organization's culture.Key takeaways:How recognition influences productivity and performanceWhy executive buy-in drives recognition program successWhat your employee recognition program should includeKey topics:(00:00) Introducing Trevor Larson(02:34) The power of employee recognition (07:57) How recognition reduces turnover (13:28) Common challenges in implementing recognition programs(18:23) Recognition 1.0 vs. 2.0(22:05) Getting the executive team to prioritize recognition(27:08) How to show appreciation for remote teams(30:23) Making recognition a consistent habitKey links:Read BambooHR's blog, “5 Simple Ways to Make Employee Recognition More Meaningful”: https://www.bamboohr.com/blog/meaningful-employee-recognitionRead BambooHR's blog, “How to Celebrate Success: 20+ Creative Employee Recognition Ideas”: https://www.bamboohr.com/blog/employee-recognition-ideasSubscribe to HR Unplugged Series: https://www.bamboohr.com/resources/podcasts/hr-unplugged/Join HR Heroes Slack Community: https://join.slack.com/t/hrheroesworkspace/shared_invite/zt-21ad3f1r8-dkWC2EdmyhxUAHw9cGLdQwBambooHR Homepage: https://www.bamboohr.com/Connect with Trevor on LinkedIn: https://www.linkedin.com/in/trevordegnlarson/

In this eye-opening episode, we explore the paradox of being deeply committed yet utterly drained in high-pressure professions, as well as the growing phenomenon of "quiet quitting."Clinical psychologist and leadership advisor Dan Pelton says that resilience isn't about being tough but about daily practice and self-compassion. Join him and host Dr. mOe Anderson as they delve into this captivating discussion. Discover how resilience is not an inherent trait but a skill honed through life's trials. Memorable Quotes from Dan Pelton:"Burnout stems from broken systems, not broken people.""Resilience is practice. It's not a trait. It's something we need to do every single day."Key Points:Redefining Resilience: Dan Pelton shares his journey through a serious health challenge, highlighting resilience as a daily practice, not just an innate trait.Corporate Wellness Critique: The episode challenges the superficial nature of corporate wellness programs, emphasizing the need for systemic change over temporary perks.Exhausted Engagement: Explore the paradox of being deeply committed yet utterly drained in high-pressure professions, and the silent phenomenon of "quiet quitting."Effective Leadership Communication: The importance of over-communicating, especially during uncertain times, to foster transparency and reduce employee anxiety.Chapter Breakdown:0:00:00 - Resilience and Corporate Wellness Programs0:08:54 - Corporate Wellness Program Pitfalls0:19:07 - The Exhausted Engaged0:22:35 - Effective Communication for Leadership SuccessResources Mentioned:Dan Pelton's website: danpelton.comDan Pelton's book: "Rethinking Employee Resilience"Free resilience assessment on Dan Pelton's websiteHarvard Business Review articles on leadership communicationSubscribe now and let's ignite your personal growth journey together, one empowering conversation at a time!Learn more about Dr. mOe's services and books on her website at www.drmOeAnderson.com. Follow her on social media!  @drmOeandersonElevate your public speaking skills with 1x1 or online Public Speaking​ Coaching.Want to feature your business on this podcast or book Dr. mOe for a speaking engagement? Contact her today! info@drmoeanderson.comPlease support this indie, woman-owned, small business providing free educational and inspirational content. Use one of these secure, fee-free ways to support the production and distribution of this award-winning show: 1. Buy Me a Coffee: Click Here2. CashApp: $drmoeanderson3. Venmo: @drmoeandersonBecome a supporter of this podcast: https://www.spreaker.com/podcast/perpetual-moetion-with-dr-moe-anderson--5831364/support.

What does it take to lead with purpose, authenticity, and impact in the AEC industry? In this special episode of The PSM Show, co-host Damien Morris reflects on receiving the 2025 Leonardo Award from SMPS Los Angeles—a prestigious honor recognizing a career built on vision, creativity, and service. Joined by co-host Deirdre Booth, Damien shares the personal and professional milestones that shaped his leadership journey, the mentors who inspired him, and the importance of lifting others along the way. From finding your strengths to building engaged teams, mentoring with intention, and creating meaningful change in your firm, this episode is full of real talk and practical insights for marketers at every stage of their careers.

What if the worst-performing team you've ever seen could become the best—without changing a single person? Today, Peter Winick sits down with Michael Abrashoff, former U.S. Navy captain and author of the mega-bestseller "It's Your Ship: How Great Leaders Inspire Ownership From The Keel Up". Michael shares the extraordinary turnaround story of the USS Benfold—once one of the lowest-ranked ships in the fleet—and how he transformed its culture by focusing on something rare in the military: personal connection. He didn't ask for a new crew. He didn't get a bigger budget. What he did instead? Interviewed all 310 sailors, created personal index cards with their goals, strengths, and passions—and committed to leadership by listening. Peter and Michael dig into the difference between authority and influence, and why so many brilliant technical leaders fail when they're promoted. Michael also explains how he helped shift a culture of compliance into a culture of ownership—one small improvement at a time. You'll hear how his military insights apply directly to boardrooms, sales teams, pharma execs, and even Boilermakers. And why the top five reasons people leave organizations haven't changed in 25 years! This conversation is a masterclass in practical leadership. Because whether you're running a ship or a startup, the most powerful tool you have isn't command—it's connection. Three Key Takeaways: • Connection Drives Performance – Leaders who invest time in personally understanding their team members build trust, loyalty, and higher performance without needing more resources or authority. • Small Improvements Compound – A mindset of daily 1% improvements can lead to transformational change, even within rigid systems like the military. • Respect and Listening Are Retention Tools – People don't leave organizations for money alone; they leave when they don't feel valued, heard, or developed—making culture a strategic priority. If you found value in our conversation on leadership transformation and culture change, you'll want to check out our episode with Christian "Boo" Boucousis, a former Royal Australian Air Force fighter pilot turned CEO and thought leader. Boo shares how he applied military precision and adaptability to navigate the challenges of transitioning Afterburner, a global consultancy of elite military professionals, into the virtual realm during the pandemic. His insights on converting information into wisdom, engaging audiences across modalities, and leading with agility offer a compelling complement to our discussion on building high-performing teams through connection and ownership. Tune in to discover how discipline, curiosity, and emotional resonance can elevate your thought leadership to new heights.

Tired of workplace drama derailing your team? In this insightful episode of the Leadership Sandbox, Tammy J. Bond tackles the pervasive issue of workplace drama and its detrimental impact on team dynamics and productivity. She reveals how silent leaders contribute to costly disengagement (over $100 billion annually!) and introduces her leadership power tool: the 'Three Second Rule.' Learn how to effectively address and mitigate drama in real-time by following three simple, yet powerful, steps. Tammy emphasizes the crucial role of leader presence and accountability in fostering a positive work environment. Discover how implementing a zero drama tolerance rule and embracing open communication can transform your organizational behavior and build lasting team trust. Key Takeaways for Leaders: The High Cost of Drama: Understand how workplace drama significantly drains time, energy, and trust, directly impacting your bottom line and employee engagement. Silence Feeds Drama: Recognize that drama thrives in silence and avoidance. As a leader, your inaction is often a form of permission. Instant Impact: Learn that leaders can change behaviors in as little as three seconds by actively intervening in negative workplace dynamics. The 3-Step Rule: Master the 'Three Second Rule' for conflict resolution: Name it: Interrupt the negative energy and call out the problematic behavior directly. Neutralize it: Reset the tone of the conversation to a productive and professional one. Navigate it: Redirect the focus to the actual issues at hand, away from the drama. Proactive Communication: Discover how encouraging open communication acts as a powerful preventative measure against workplace drama. Zero Tolerance, Healthy Culture: Embrace the concept of a zero drama tolerance rule as a management strategy to foster a consistently healthier and more productive work environment. In This Episode, You'll Learn: Why addressing workplace drama is critical for employee engagement and team trust. Practical leadership tools for real-time conflict resolution. How to shift organizational behavior by modeling assertive and effective communication. The importance of leader accountability in preventing the escalation of workplace dynamics. Strategies for cultivating a positive work environment where collaboration flourishes. Chapters: 00:00 The Tension in Team Meetings: Tammy sets the scene, highlighting the subtle ways workplace drama can emerge and impact team dynamics. 01:43 Understanding Workplace Drama: Dive into the true costs of workplace drama and why leaders must actively address it. 03:44 The Three Second Rule to Stop Drama: Learn the powerful, actionable steps of the 'Three Second Rule' for immediate conflict resolution. 07:47 Implementing the Challenge: A Call to Action: Tammy provides a direct challenge for leaders to apply these management strategies and transform their workplace dynamics. Ready to silence the drama and cultivate a truly positive and productive team? Tune into this essential episode of the Leadership Sandbox with Tammy J. Bond! Listen or watch here: https://www.bondgroupenterprises.com/podcast #WorkplaceDrama #Leadership #TeamDynamics #Communication #ConflictResolution #EmployeeEngagement #ManagementStrategies #OrganizationalBehavior #TeamTrust #LeadershipTools #ZeroDramaTolerance #Productivity #TammyJBond #LeadershipSandbox #PlayingInTheSandbox  

Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves into the 'nevers and always' framework, which helps businesses establish clear expectations for customer interactions. John shares practical examples and insights on how to implement these principles effectively to enhance customer satisfaction and loyalty. In this conversation, John DiJulius III and Denise Thompson discuss the critical aspects of customer service, emphasizing the importance of consistency, transparency, and professionalism in interactions. They explore how to effectively roll out service standards, maintain awareness among employees, and create a positive work environment. The discussion also touches on the significance of living an extraordinary life and how personal habits impact professional responsibilities. Takeaways Turning a negative into a positive is crucial for customer experience. Inconsistency is the enemy of great customer service. The Customer Bill of Rights outlines what businesses should never or always do. Nevers and always help reduce employee and location roulette. Customer experiences should not depend on which employee a customer interacts with. Oversharing can negatively impact customer perceptions. Employees must remember they are always 'on stage' when interacting with customers. Clear communication is essential to avoid misunderstandings in service expectations. Businesses should focus on what they can do for customers, not what they can't. Creating a positive customer experience requires a commitment to service excellence. Consistency in customer interactions is crucial for service excellence. Transparency in communication fosters trust with customers. Establishing clear professional standards helps employees understand expectations. Mastering the basics of customer service can significantly improve experiences. Rolling out service standards requires context and engagement from employees. Maintaining awareness of service standards is essential for long-term success. Creating a fun work environment encourages adherence to service standards. Living an extraordinary life impacts not only personal well-being but also professional responsibilities. Habits play a significant role in shaping our actions and outcomes. Engaging employees in the training process enhances retention of service standards. Chapters 00:00Introduction and Personal Updates 02:06Turning Negatives into Positives in Customer Experience 10:07Understanding the Customer Bill of Rights 17:47Implementing Nevers and Always in Customer Service 25:33The Importance of Consistency in Customer Interaction 28:10Transparency and Communication in Service 29:05Establishing Professional Standards 30:36The Power of Basics in Customer Service 32:21Rolling Out Service Standards Effectively 35:51Maintaining Awareness of Service Standards 39:50Creating a Fun and Engaging Work Environment 42:49Living an Extraordinary Life and Its Impact   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/

Summary:In this engaging podcast episode, Rhona Pierce hosts Mervyn Dinnen, an expert in HR and generational dynamics in the workplace. They explore the evolving relationships between different generations, particularly focusing on Gen Z and their integration into the workforce. Mervyn shares insights on the friction that often arises between younger and older generations, the changing expectations of work, and the importance of understanding each other's perspectives to foster a harmonious workplace. The conversation also touches on career advice, the impact of technology, and the future of work as generations continue to evolve.Takeaways- Mervyn emphasizes the importance of understanding generational differences in the workplace.- Gen Z is often misunderstood, but they bring valuable perspectives to work.- Work is increasingly about experience and fulfillment rather than just financial stability.- The friction between generations is not new; it has always existed in various forms.- Technology plays a significant role in how younger generations approach work.- Older generations need to adapt their expectations to the realities of today's job market.- Intergenerational understanding can lead to more harmonious workplaces.- Career paths are no longer linear; flexibility is key for younger workers.- The traditional structure of work is changing, and so are the expectations of employees.- Honesty in the workplace is important, but it must be balanced with tact.Chapters 00:00 Introduction to Generational Dynamics in the Workplace03:01 Understanding Gen Z's Workplace Integration06:10 The Evolution of Work and Generational Expectations09:09 The Changing Landscape of Job Security and Stability12:01 Intergenerational Understanding and Workplace Harmony14:59 Insights from the Podcast: Bridging Generational Gaps18:00 Career Advice and Lessons Learned20:55 Conclusion and Future Connections   

Title: The Culture Shift: Rebuilding Workplace Well-Being Before It's Too LateHost: Allison Dunn, Business Coach & Founder of Deliberate DirectionsTopics Covered:Why Monday dread is a red flag for cultureThe “silent crisis” behind burnout, disengagement, and quiet quittingA coaching story of a founder on the brink—and what it revealsGallup data and global trends showing we're missing the markThree actionable culture-first leadership moves:Measure what actually matters with energy auditsMake mental health operational—not optionalTie purpose to performance through meaningful storytellingThe Deliberate Leader's Compass: Are you building a place that truly works?Quotes to Share:“Culture doesn't live in data—it lives in dialogue.”“A paycheck doesn't build culture. A ping doesn't replace presence.”“If your workplace feels tired—it's not just the workload. It's the why load.”Resources:Want to explore your company's cultural compass? Book a complimentary strategy session.Subscribe to the podcast for more episodes on intentional leadership.Share this episode with a leader who needs to hear it.

Uncover the ultimate retention hack in Episode 154 of the DYL Podcast! Join host Adam Gragg as he reveals why positive workplace relationships aren't just nice-to-have—they're your #1 strategy for keeping your team happy, engaged, and around for the long haul. Adam shares eye-popping stats (think 63% more likely to stay!), real-world stories, and three bold moves you can make today to turn your workplace—or any relationship—into a loyalty magnet.Get ready for practical tips, new ways to connect, and a splash of inspiration for leaders at every level. Whether you lead a team of two or 200, this episode will spark ideas to build connection, spark courage, and foster belonging where it matters most.Press play and discover how small, intentional relationships can yield giant leaps in retention, performance, and purpose. Don't miss it—your legacy (and your team) depend on it!Timestamps00:00 Workplace Connection Aids Retention04:57 Empowering Leadership Through Impactful Connections09:25 Effective Icebreakers for Meetings10:59 "Fostering Openness and Mutual Respect"13:37 Workplace Connections and Impact16:52 Isolation Undermines Employee RetentionResourcesShatterproof Yourself LiteShatterproof Yourself11 Ice Breakers for Work & Social Events20 Questions To Ignite Meaningful Conversations50 Fun Relationship-Building Questions25 Connection Hacks to Bring People Closer: The Ultimate Relationship Building Guide3 Foolproof Ways To Motivate Your Team: 3 Areas to Focus on as a Leader10 Ways to Encourage People: How to Break The Invalidation Tendency Connect with Decide Your Legacy! Adam Gragg has been a licensed mental health professional, Legacy Coach & family therapist for over 25 years. His passion is to empower every person and organization to live with courage. Contact Adam to get started on you're your legacy journey.This show contains content, including information provided by guests, that is intended for informational and entertainment purposes only. The content is not intended to replace or substitute for any professional medical, counseling, therapeutic, financial, legal, or other advice.  Decide Your Legacy LLC as well as its affiliates and subsidiaries (including their respective employees, agents, and representatives) make no representations or warranties concerning the content and expressly disclaim any and all liability concerning the content including any treatment or action taken by any person following the information offered or provided within or through this show.  Be sure to check out Escape Artists Travel and tell them Decide Your Legacy sent you!

Show NotesGuest: Collin Stevens, Director of Employee Performance and Engagement at Your HealthHost: Jamie PrestonKey Topics Covered:Why unresolved conflict always impacts patient careThe difference between “winning” a conflict and truly resolving itHow personality and upbringing shape our response to tensionA 3-step process for authentic and effective conflict resolutionThe importance of boundaries, vulnerability, and listening with intentHow leaders can model respect and elevate team trustCollin's 3-Step Framework:Listen to Understand – Not to win, not to respond.Get It All Out – Don't treat half the wound and expect full healing.Find Common Ground – Set boundaries, build respect, and move forward stronger.Reflection Prompt:Who do you need to have an honest conversation with today? What's one step you can take to start the healing process? www.YourHealth.Org

Based on a survey of over 1,000 PR professionals, the 2025 Global Communication Report from the USC Center for Public Relations –in conjunction with Zeno Group and IABC – reviews how AI, hybrid work, generational shifts, influencer culture, and polarization are reshaping public relations. To download the report, go to this linkTo find information about the International Association of Business Communicators (IABC), go to this linkKey Takeaways from the Discussion:Public relations is entering a new era—driven by technology, authenticity, and the influence of a younger, more optimistic generation.AI in PR: Embraced as a powerful tool, not a replacement for human creativityHybrid Work: Redefining mentorship, collaboration, and team cultureShifting Trust: Younger audiences rely more on influencers than traditional mediaSkills for the Future: Media literacy and AI training are now essentialPolarization: A rising challenge that demands thoughtful communicationGen Z's Impact: Advocating for purpose-driven, inclusive, and authentic PR A production of the USC Annenberg Center for Public Relations at the University of Southern California.Host, Fred CookExecutive Producer, Ron AntonetteSeason 6 Producers, Javiera Contreras, Anahita Mehra, Joe Carreon, Marshall WinfieldCreated by ZaZu Lippert LINKSFollow the USC Center for PR (@usccenterforpr) on Instagram and LinkedIn. Follow Fred Cook on LinkedIn. Find all our reports at annenberg.usc.edu/cpr.

Take control of your career path! In this vibrant episode of The Power of Owning Your Career Podcast, Simone E. Morris interviews Elizabeth Lotardo, a renowned consultant, LinkedIn Learning instructor, Harvard Business Review contributor, and author of the new book Leading Yourself: Find More Joy, Meaning and Opportunities in the Job You Already Have (Despite Imperfect Bosses, Weird Economies, Lethargic Coworkers, Annoying Systems, and Too Many Deliverables). Join them as they explore the true meaning of self-leadership, cultivating authenticity at work, and navigating inevitable career twists and turns. Elizabeth shares her impactful personal journey, the resilience learned through motherhood and adversity, and the profound power of investing in yourself.   Gain practical strategies to flourish, specifically designed for when your job feels less than ideal. Learn to shed perfectionism, move beyond rigid career paths, and discover unexpected opportunities. This conversation tackles the challenges of authenticity, overcoming setbacks, leaning into discomfort, and effectively leveraging LinkedIn.   If you're feeling professionally stagnant, navigating job transitions, or redefining your career identity, this episode offers invaluable insights and actionable advice to find purpose and joy in your work exactly where you are. Tune in for an inspiring discussion that will empower you to step into your next professional chapter confidently!   Connect with Simone: simonemorrisenterprises.org  Connect with Elizabeth on LinkedIn and discover her new book, Leading Yourself: Find More Joy, Meaning, and Opportunities in the Job You Already Have   Elizabeth Lotardo Bio:  Elizabeth Lotardo empowers organizations to foster emotional engagement. A consultant, writer, and training creator, she has partnered with leaders across 150+ organizations, including Salesforce, DraftKings, and Hilton. Millions have benefited from her LinkedIn Learning courses, such as "Leading without Formal Authority." Elizabeth is a Harvard Business Review contributor, author of Leading Yourself: Find More Joy, Meaning, and Opportunities in the Job You Already Have, and co-author of Selling with Noble Purpose. Her expertise has been highlighted in The Wall Street Journal and on NPR.   Time Stamp Of This Episode: [00:00:02] – [00:01:39] | Introduction [00:01:39] – [00:02:38] | Elizabeth's Background [00:02:38] – [00:05:08] | Taking the Driver's Seat: Elizabeth's Turning Point [00:05:08] – [00:08:35] | Key Ingredients for Career Ownership [00:08:35] – [00:11:25] | Unlearning Linear Success and Embracing Risk [00:11:25] – [00:13:44] | Navigating Imperfect Work Situations [00:13:44] – [00:17:18] | The Complexity of Authenticity at Work [00:17:18] – [00:20:30] | LinkedIn, Visibility, and Overcoming Fear of Judgment [00:20:30] – [00:21:26] | LinkedIn Tips and Professional Branding [00:21:26] – [00:23:17] | Learning and Leveling Up: Helpful Resources [00:23:17] – [00:25:29] | Embracing Turbulence and Finding Empowerment [00:25:29] – [00:26:46] | Closing and Where to Connect   Here are the valuable resources Elizabeth and Simone discussed: Elizabeth Lotardo's Book: Leading Yourself: Find More Joy, Meaning, and Opportunities in the Job You Already Have (Despite Imperfect Bosses, Weird Economies, Lethargic Coworkers, Annoying Systems, and Too Many Deliverables)   Mentioned by Elizabeth: The Five Regrets of the Dying by Bronnie Ware (for authenticity and living true to yourself) Range: Why Generalists Triumph in a Specialized World by David Epstein (for embracing non-linear career paths) Elizabeth Lotardo's LinkedIn Courses: Explore her professional development courses on LinkedIn Learning.   Simone Morris's Book: 52 Tips for Owning Your Career (for advice on betting on yourself)   Simone Morris Enterprises Website: Visit simonemorrisenterprises.org for more resources, coaching, and information.  

SummaryIn this episode, Simon Taylor, Senior Director of Talent and Organizational Effectiveness at GAP, shares insights on building high-performing teams through the lens of his experiences in competitive rowing. He emphasizes the importance of having a clear vision, a strong mindset, and the balance between performance and human connection. Simon discusses the necessity of clarity in leadership and how fundamental elements like mission, vision, and values drive organizational success. He also shares personal anecdotes and practical advice for leaders looking to enhance their team's performance.TakeawaysHaving a clear vision is crucial for success.Mindset is key to achieving high performance.Clarity in roles and goals drives team effectiveness.Engagement and morale are linked to performance.Leadership sets the tone for organizational culture.High performance doesn't exclude the human side of work.Winning can unite and motivate teams.Fundamentals like mission and values are essential.Clarity is a form of kindness to your team.Sleep is vital for effective leadership.Chapters00:00 Introduction to High Performance Leadership02:58 The Connection Between Sports and Organizational Success06:08 Mindset: The Key to High Performance09:04 Balancing Performance and Human Connection12:12 The Importance of Clarity in Leadership15:01 Building a High Performing Organization17:46 Rapid Fire Insights and Conclusion