Podcasts about Employee engagement

Summary:In this engaging podcast episode, Rhona Pierce hosts Mervyn Dinnen, an expert in HR and generational dynamics in the workplace. They explore the evolving relationships between different generations, particularly focusing on Gen Z and their integration into the workforce. Mervyn shares insights on the friction that often arises between younger and older generations, the changing expectations of work, and the importance of understanding each other's perspectives to foster a harmonious workplace. The conversation also touches on career advice, the impact of technology, and the future of work as generations continue to evolve.Takeaways- Mervyn emphasizes the importance of understanding generational differences in the workplace.- Gen Z is often misunderstood, but they bring valuable perspectives to work.- Work is increasingly about experience and fulfillment rather than just financial stability.- The friction between generations is not new; it has always existed in various forms.- Technology plays a significant role in how younger generations approach work.- Older generations need to adapt their expectations to the realities of today's job market.- Intergenerational understanding can lead to more harmonious workplaces.- Career paths are no longer linear; flexibility is key for younger workers.- The traditional structure of work is changing, and so are the expectations of employees.- Honesty in the workplace is important, but it must be balanced with tact.Chapters 00:00 Introduction to Generational Dynamics in the Workplace03:01 Understanding Gen Z's Workplace Integration06:10 The Evolution of Work and Generational Expectations09:09 The Changing Landscape of Job Security and Stability12:01 Intergenerational Understanding and Workplace Harmony14:59 Insights from the Podcast: Bridging Generational Gaps18:00 Career Advice and Lessons Learned20:55 Conclusion and Future Connections   

Show NotesGuest: Collin Stevens, Director of Employee Performance and Engagement at Your HealthHost: Jamie PrestonKey Topics Covered:Why unresolved conflict always impacts patient careThe difference between “winning” a conflict and truly resolving itHow personality and upbringing shape our response to tensionA 3-step process for authentic and effective conflict resolutionThe importance of boundaries, vulnerability, and listening with intentHow leaders can model respect and elevate team trustCollin's 3-Step Framework:Listen to Understand – Not to win, not to respond.Get It All Out – Don't treat half the wound and expect full healing.Find Common Ground – Set boundaries, build respect, and move forward stronger.Reflection Prompt:Who do you need to have an honest conversation with today? What's one step you can take to start the healing process? www.YourHealth.Org

In this energizing and thought-provoking episode, I welcome back Ron Thurston, bestselling author, veteran retail executive, and passionate advocate for the frontline retail workforce. With the launch of his second book, Human Pride: Optimizing Your Human Potential in a Digital Job Market, Ron brings a refreshing, people-centric perspective to leadership and career development in the era of AI, automation, and gig work.Michael and Ron discuss the implications of the rising prevalence of gig work, how many retailers are reverting to "COVID playbooks" with minimal staffing, and the importance of treating even temporary team members as valuable contributors. Ron shares powerful insights on how a simple, intentional 60-second conversation can dramatically transform an employee's sense of pride and purpose—emphasizing the importance of human-to-human leadership even amidst operational speed.The heart of the episode is Ron's deep dive into Human Pride, a follow-up to his 2020 bestseller Retail Pride. Ron explains how this new book expands his message beyond the retail sector, encouraging readers to reflect on their values, refine their personal stories, and lead with purpose. He emphasizes the importance of storytelling in both job interviews and team leadership, describing it as an underutilized yet transformative tool.Ron and Michael also reflect on Ron's first book tour, where he crisscrossed the U.S. in an Airstream and F-150 to connect with frontline retail workers, and what he learned about the commonalities shared across the industry, from Walmart to luxury brands. Ron emphasizes the importance of leaders being curious, asking thoughtful questions, and helping team members discover their strengths through storytelling and open dialogue.Whether you're a retail executive, HR leader, or just navigating today's job market, this episode offers timely and timeless advice on how to show up with pride, lead with humanity, and build a more resilient workforce.Buy Ron's eBook on IndigoBuy Ron's Book on Amazon Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

SummaryIn this episode, Simon Taylor, Senior Director of Talent and Organizational Effectiveness at GAP, shares insights on building high-performing teams through the lens of his experiences in competitive rowing. He emphasizes the importance of having a clear vision, a strong mindset, and the balance between performance and human connection. Simon discusses the necessity of clarity in leadership and how fundamental elements like mission, vision, and values drive organizational success. He also shares personal anecdotes and practical advice for leaders looking to enhance their team's performance.TakeawaysHaving a clear vision is crucial for success.Mindset is key to achieving high performance.Clarity in roles and goals drives team effectiveness.Engagement and morale are linked to performance.Leadership sets the tone for organizational culture.High performance doesn't exclude the human side of work.Winning can unite and motivate teams.Fundamentals like mission and values are essential.Clarity is a form of kindness to your team.Sleep is vital for effective leadership.Chapters00:00 Introduction to High Performance Leadership02:58 The Connection Between Sports and Organizational Success06:08 Mindset: The Key to High Performance09:04 Balancing Performance and Human Connection12:12 The Importance of Clarity in Leadership15:01 Building a High Performing Organization17:46 Rapid Fire Insights and Conclusion   

In this powerful episode of the Leadership Sandbox, Tammy J. Bond dives deep into a critical, yet often unspoken, challenge: the vital role of HR in effectively escalating difficult issues to leadership to safeguard organizational culture. Tammy acknowledges the very real fear of speaking upward that many HR professionals face, highlighting the common loyalty dilemma that can pit the health of the workplace culture against the perceived need to protect leadership reputation. Bond argues passionately that HR's silence on crucial matters actively erodes trust and allows toxic behaviors to fester, impacting employee engagement and overall workplace dynamics. This episode equips HR professionals with the courage and practical strategies to confront leadership when necessary, emphasizing that HR courage protects culture. Through a structured, four-step action plan, Tammy provides actionable insights on how to gather evidence, offer solutions (not just problems!), and engage in effective communication that drives real cultural change. Discover how HR can step into its personal power, championing a healthy and thriving organization. Key Takeaways for HR & Leaders: The Cost of Silence: Understand how HR's reluctance to speak up directly impacts organizational trust and allows toxic behaviors to perpetuate at all levels, including at the top of leadership. Culture by Design, Not Default: Recognize that a healthy workplace culture is a deliberate creation, not an accidental outcome. HR plays a crucial role in designing and protecting it. Evidence-Based Escalation: Learn the importance of strong documentation and concrete evidence when escalating concerns to leadership. This strengthens your position and drives action. Solution-Oriented Approach: Shift from merely identifying problems to proactively offering well-thought-out solutions to address systemic issues and improve workplace dynamics. Challenging for Trust: Discover why, paradoxically, challenging leadership when necessary can actually build trust and demonstrate HR's commitment to the well-being of the organization and its employees. HR's Personal Power: Be inspired to step into your full potential as an HR professional, advocating boldly for a positive organizational culture and fostering greater employee engagement. In This Episode, You'll Learn: The nuances of HR's loyalty dilemma and how to navigate it for the benefit of the organizational culture. Actionable strategies for effective escalation of sensitive issues to senior leadership. How communication and conflict resolution skills are paramount for HR in driving cultural change. The essential steps for HR professionals to champion culture and address toxic workplace dynamics. Why HR's courage protects culture while leadership silence can damage reputation. Chapters: 00:00 The Courage to Escalate in HR: Tammy introduces the vital, yet often challenging, role of HR in speaking truth to power. 03:18 Building Trust and Culture in Organizations: Explore how HR's actions (or inactions) directly impact organizational trust and the shaping of workplace culture. 08:25 Strategies for Effective Escalation: Gain practical guidance on how HR professionals can strategically and effectively escalate critical concerns to leadership. 13:05 The Role of HR in Confronting Leadership: Delve into the necessity for HR to courageously confront toxic behaviors and drive positive organizational behavior change. 18:11 Empowering HR to Champion Culture: Tammy inspires HR professionals to embrace their role as powerful advocates for a thriving workplace culture and stronger employee engagement. Ready to empower HR to be a true champion of your culture? Tune into this essential episode of the Leadership Sandbox with Tammy J. Bond! Listen Now: https://www.bondgroupenterprises.com/podcast #HR #Leadership #WorkplaceCulture #Trust #Communication #EmployeeEngagement #ConflictResolution #OrganizationalBehavior #TammyJBond #LeadershipSandbox #PlayingInTheSandbox #CultureChange #BraveConversations #WorkplaceDynamics  

The success of high-performing teams hinges on trust and transparency, yet many organizations struggle to foster open, honest communication. How can teams overcome these barriers and create a culture where the truth thrives?Join Robert Newman, Senior Lecturer and Executive Director of the Master in Engineering Management Program, as he explores actionable strategies for integrating truth telling into your team's culture. This session will cover key insights on building psychological safety, overcoming barriers to honesty, and using proven frameworks like radical candor and nonviolent communication to foster collaboration and accountability. Discover how embracing the truth can drive innovation, strengthen relationships, and create resilient, high-functioning teams.Why telling the truth matters: How honesty builds trust, boosts collaboration, and enhances team performanceCommon barriers to truth telling: Understanding fears, biases, and organizational obstacles that can hinder open communicationPsychological safety and engagement: How creating a safe space for honesty improves team dynamics and aligns with Gallup's G12 performance factorsProven truth-telling techniques: Practical frameworks like radical candor, nonviolent communication, and the truth-telling spectrumHow to deliver truth without harm: Strategies for balancing honesty with empathy to strengthen relationships and avoid conflictThe link between honesty and accountability: How transparency drives measurable success, improves engagement, and leads to higher team and company performance Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.

The HVAC industry is undergoing significant growth, driven by increased suburban migration and a surge in home renovations requiring system upgrades. The U.S. HVAC market is projected to expand at a compound annual growth rate (CAGR) of 7.4% from 2025 to 2030. As businesses scale to meet this demand, balancing expansion with retaining strong employee engagement and preserving company culture is the challengeHow can HVAC companies scale effectively without compromising their foundational values, employee focus, and customer loyalty?This episode of Straight Outta Crumpton, hosted by Greg Crumpton, delves into the strategies for navigating growth while preserving culture and employee focus. Greg is joined by Marty Rosica, President of Hawks & Company, a ServiceLogic company based in New Jersey. Together, they explore Marty's journey, his approach to leadership, and how he has successfully scaled Hawks & Company while maintaining its family-oriented values.Key Points/TakeawaysEmployee-Centric Growth: Marty emphasizes that treating employees well results in exceptional customer service, key to Hawks & Company's sustainable growth.Strategic Vision: The company is crafting a 10-year growth plan, focusing on leadership transitions and aligning individual career goals with organizational objectives.Preserving Culture Amid Consolidation: Despite being part of ServiceLogic, Hawks & Company retains its unique identity and close-knit culture, which helps attract and retain top talent.Community Engagement: Team members like Mike, a volunteer fire chief, embody the company's ethos of community involvement, contributing both professionally and personally.Marty Rosica is the President of Hawks & Company, a dynamic HVAC service provider based in New Jersey. Starting as a technician straight out of high school, Marty progressed through various roles before acquiring Hawks & Company in 2006. Under his leadership, the business has grown from a small, family-owned operation into a thriving organization with over 70 employees and close to $20 million in revenue. Now part of ServiceLogic, Marty continues to focus on innovation, growth, and maintaining a people-first culture.

Employee engagement is evolving — and the old assumptions no longer hold. Today, workers want more than a paycheck. They want growth, flexibility, and to feel like their voices matter. In this episode, we unpack surprising new research on what really drives engagement, retention, and belonging inside organizations. Olivia Fajardo joins us to explain why internal communications has become mission critical — and how companies can move from simply talking to truly connecting. If you care about building teams that stay and thrive, this conversation is for you. Listen For4:14 PR: As Stressful as Firefighting5:05 Why Communicators Feel More Purpose6:34 Career Stagnation: The Hidden Threat9:27 The Hybrid Challenge for Internal Comms12:05 The Listening-Action Gap12:10 Olivia's Strategies to Build Trust and Accountability20:05 Answer to Last Episode's Question from Guest Helena HumphreyGuest: Oliva Fajardo, Director of Research, Institute for Public RelationsLinkedIn | Instagram | FacebookLink to IPR Study Employee Engagement in the Communications Industry Rate this podcast with just one click Stories and Strategies WebsiteCurzon Public Relations WebsiteAre you a brand with a podcast that needs support? Book a meeting with Doug Downs to talk about it.Apply to be a guest on the podcastConnect with usLinkedIn | X | Instagram | You Tube | Facebook | Threads | Bluesky | PinterestRequest a transcript of this episodeSupport the show

Transforming How We Work: Rethinking Operating Models with Jen from Talk Point Advisory Group In this thought-provoking conversation, I sat down with Jen from Talk Point Advisory Group, a boutique consulting firm that helps organizations reimagine and revitalize how they operate. We dove deep into the often-overlooked world of operating models — the blueprint behind how work gets done — and why companies need to stop letting these frameworks evolve by default. Rethinking How Work Gets Done Jen and I explored how an organization's operating model influences everything from decision-making to resource allocation. She shared powerful insights about making these models more intentional, especially when “invisible rules” — embodied by figures like the mythical “Beth” who holds power without a title — shape how teams function. I emphasized that when organizations fail to design and adapt their operating models, they often become the next cautionary tale — a statistic in the high failure rate of businesses unable to pivot in a changing market. Legacy Systems vs. the Digital Future Too often, companies bring in top talent with high hopes but then box them into outdated systems. Jen and I discussed how legacy organizations must shift from rigid, project-based structures to nimble, product-focused approaches. This isn't just about upgrading systems — it's about transforming culture, developing new skill sets, and staying laser-focused on customer experience. Because in this fast-moving digital age, survival depends on relevance. Breaking Down Silos: A Lesson from 3M We've all seen the damage siloed thinking can do. I shared how industrial-age approaches, like those once used by GM, keep innovation locked behind walls. Jen illustrated how companies like 3M broke free — giving employees space to experiment, leading to inventions like the Post-it Note. This isn't just a story about sticky paper; it's a testament to the power of cross-functional freedom and creative autonomy. Collaboration That Fuels Innovation Jen highlighted the power of horizontal collaboration in successful product teams. Drawing inspiration from NASA's Apollo 13 mission and our everyday digital tools, she emphasized how solutions to complex problems emerge when different disciplines truly work together — not in silos, but side-by-side. The Overlooked Power of Marketing In one of my favorite moments, I admitted I wish I had focused more on marketing in college — it's that essential. Jen and I talked about why marketing isn't just a department, it's a growth engine. When accounting and marketing speak the same language, businesses gain the insight to fuel smart investments and sustainable expansion — especially during challenging times like inflation or global uncertainty. Culture Drives Everything Culture isn't just a buzzword — it's the soul of your organization. I reflected on transforming a healthcare organization by simply listening and responding to what our people needed. Jen and I agreed: when organizations clarify decision-making and empower their teams, magic happens. Engagement rises, turnover drops, and performance soars. Fixing the Customer Experience (for Real) Improving customer experience isn't a quick fix — it requires rooting out the hidden obstacles: tech inefficiencies, outdated processes, and — you guessed it — silos. Jen walked us through how her team helps organizations simplify, streamline, and finally push past the 75% “stuck” point where so many give up. We wrapped up by underscoring the need for persistent effort and aligned support, and I encouraged our listeners to connect with Jen and the team at Talk Point Advisory Group for guidance. Ready to Rethink Your Operating Model? If you're ready to stop leaving your organization's performance to chance, this episode is a must-listen. Connect with Jen and the Talk Point team to start the conversation and unlock the full potential of your organization. Website:  https://www.tuckpoint.com/ LinkedIn:  https://www.linkedin.com/in/jgswanson/  

In this episode, Doug Hall, founder of Eureka Ranch and Brain Brew Distillery and a recognized innovation expert, discusses his book, "Proactive Problem Solving." He shares practical strategies for identifying and resolving challenges using systems thinking. Inspired by Dr. W. Edwards Deming, Hall emphasizes engaged leadership and empowering those closest to the work. The conversation focuses on moving beyond simply fixing problems to proactively preventing them.

Are the same complaints echoing through your organization? In this crucial episode of the Leadership Sandbox with Tammy J. Bond, discover why recurring complaints are not just isolated incidents but powerful indicators of deeper, systemic issues within your workplace. Tammy unpacks the alarming statistic that 70% of employees feel their repeated concerns go unaddressed and challenges leaders to move beyond rationalizing these complaints as mere personal grievances. Learn practical strategies to identify patterns, actively engage your teams in problem-solving, and map out the root causes of persistent friction. By shifting from a defensive stance to becoming a designer of solutions and prioritizing effective communication of changes and feedback, you can cultivate a healthier organizational culture, boost employee engagement, and significantly reduce costly turnover. Key Takeaways for Leaders: The "More Than Once" Rule: If you've heard a complaint more than once, it's highly likely a symptom of a systemic issue that needs your attention. Don't dismiss it as an individual problem. The High Cost of Ignoring Feedback: A staggering 52% of employee turnover is preventable and often rooted in leaders ignoring repeated feedback. Addressing complaints directly impacts your bottom line. Pattern Recognition: Pay close attention! If a specific complaint surfaces three or more times, it's a clear pattern signaling a significant underlying problem within your organizational culture. Empower Your Team: Engage your employees directly in identifying the solutions to recurring issues. This fosters ownership, increases buy-in, and leverages their valuable insights. Shift Your Mindset: Move away from feeling defensive when complaints arise. Instead, adopt the mindset of a solution designer, proactively seeking to understand and resolve the underlying causes. Root Cause Analysis is Key: Don't just treat the symptoms. Learn how to map out the root cause of recurring complaints to create lasting, impactful change and heal systemic issues. Communicate for Credibility: Effectively communicate the changes you're making in response to feedback and actively solicit further input. This builds trust and credibility with your team. In This Episode, You'll Learn: How to identify the crucial difference between individual grievances and systemic issues within your organization. Practical techniques for recognizing patterns in employee complaints. Strategies to effectively engage your teams in collaborative problem-solving. A step-by-step approach to mapping out the root causes of recurring workplace friction. The importance of clear and consistent communication when addressing employee feedback and implementing changes. How to cultivate a culture where employee engagement thrives and turnover is significantly reduced. CHAPTERS: 00:00 Understanding Recurring Complaints: Tammy sets the stage, highlighting why repeated complaints are a critical signal leaders can't afford to ignore. 02:50 Identifying Systemic Issues: Learn how to move beyond individual cases to recognize the underlying systemic issues driving recurring complaints. 06:02 Engaging Teams in Solutions: Discover practical methods for involving your employees in the problem-solving process to create effective and sustainable solutions. 08:38 Mapping Out Root Causes: Tammy guides you through the process of analyzing complaints to uncover the fundamental root causes impacting your organizational culture. 11:26 Communicating Changes Effectively: Learn how to communicate your action plan and the resulting changes to your team in a way that builds trust and fosters employee engagement. Ready to stop the echo of recurring complaints and build a healthier, more engaged workplace? Tune into this powerful episode of the Leadership Sandbox with Tammy J. Bond! Listen or Watch Now: https://www.bondgroupenterprises.com/podcast

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX. What we cover in this episode: Why great customer experiences are effortless by design How AI can automate repetitive tasks, freeing your team for high-value conversations The critical need to balance AI automation with authentic human connection Why AI integration leads to more WOW moments and stronger customer loyalty How Ignoring AI today is like ignoring computers in the 1980s How AI enables 24/7 service without burnout Why solving problems quickly and easily is the foundation of trust and advocacy Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Culture isn't something you hand down—it's something you build together.In this episode, Robin and Al sit down with Jess Johannson, Chief Human Resources Officer at Canada Goose, for an insightful conversation on shaping company culture in today's evolving workplace. Jess shares why authenticity, employee voice, and shared ownership are critical to building a strong organizational foundation.They explore how post-COVID expectations are reshaping HR strategies, the importance of measuring engagement, and how investing in development and flexibility is key to attracting and retaining top talent. Jess also opens up about the lessons learned from career challenges and the long-term mindset required to plant the seeds of culture for future generations.

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SummaryIn this episode, Gina Smith, CHRO of LVMH, discusses the importance of high-performance teams and creative environments. She emphasizes the role of coaching and development initiatives in fostering talent, the significance of creativity in the luxury sector, and the need for effective leadership in a complex business landscape. Additionally, she highlights the importance of diversity, equity, and inclusion as a core business strategy. Takeaways- Coaching and development are fundamental to employee growth.- Internal mobility is crucial for retaining talent.- Creativity is embedded in the DNA of LVMH.- Leaders must adapt to the changing expectations of employees.- Rest and recovery are essential for high performance.- Diversity, equity, and inclusion are key business strategies.- A decentralized structure fosters creativity and autonomy.- Talent marketplaces enhance visibility of career opportunities.- Leadership programs must address the pressures leaders face.- Mental health and well-being are vital for a thriving workplace.Chapters00:00 Introduction to High-Performance Teams05:04 Coaching and Development Initiatives10:05 Fostering Creativity in Business14:57 Leadership in a Complex Environment20:11 Diversity, Equity, and Inclusion as a Business Strategy  

About the Guest: Debra Bradley is a seasoned fractional CFO and innovation strategist who specializes in guiding companies through transformative growth. With a career steeped in finance, risk assessment, and technological adoption, Debra is known for her bold yet calculated approach to change. Whether it's advising on AI implementation or recalibrating how businesses assess risk, she brings a unique perspective shaped by experience, curiosity, and a fearless attitude toward growth and disruption.Episode Summary: In this episode of Growth Ready, host Steve Mellor is joined by Debra Bradley to explore why the greatest risk in business—and life—is often staying exactly where you are. From open water swimming to pioneering financial transformations, Debra shares how embracing discomfort and recalibrating risk leads to resilience, innovation, and long-term success. Together, they unpack the myths of risk, the pitfalls of success, and the critical role of leadership in high-change environments. If you're a leader navigating uncertainty or simply someone looking to grow, this conversation will shift how you think about change and challenge.

Podcast NotesWhy clarity is more powerful than controlThe difference between accountability and ownershipHow to address underperformance without damaging moraleA breakdown of the PACT framework: Proactive expectations, Adaptive monitoring, Connected communication, Transparent reviewHow culture is shaped through ongoing conversations, not just policiesHow to handle vague directives from leadership and still move forwardReal examples from the Your Health team on how expectations are managed in fast-paced environmentsHow organizations can (and must) be accountable to their people    www.YourHealth.Org

Brynn is joined by Julie Raskin, Executive Director of the Sanitation Foundation, the official nonprofit partner of New York City's Department of Sanitation. We all touch trash every day, but do you know what happens after you put it in the bin? Julie explains how our waste is actually full of valuable resources that can save energy and money if properly sorted and processed. Educating everyone from toddlers to large businesses about NYC's climate champions in uniform is the mission of her team. Listen to fascinating anecdotes about truck routing, waste audits, free Yankees tickets, and yes...rats.●     Sanitation Foundation https://www.sanitationfoundation.org/●     DSNY https://www.nyc.gov/site/dsny/ ●     Trash Academy https://academy.sanitationfoundation.org/ ●     Annual waste characterization https://www.nyc.gov/site/dsny/resources/statistics/total-annual-collection-diversion.page ●     Youth Education Team https://www.sanitationfoundation.org/youth-education ●     Food Waste Fair https://www.sanitationfoundation.org/fwf ●     Big Spring Clean https://www.sanitationfoundation.org/nyc-big-spring-clean ●     Summer Sports Clean Up https://www.sanitationfoundation.org/upcoming-events/2024-bronx-series-yankee-stadium ●     Adopt Your Spot https://www.sanitationfoundation.org/adopt-your-spot-nyc ●     C is for Compost https://form.jotform.com/243037900359153 ●     Employee Engagement https://www.sanitationfoundation.org/corporate-membership-copy ●     311 complaint line if landlord notcomposting https://portal.311.nyc.gov/sr-step/?id=010817c7-4a2d-f011-9d48-7c1e529c7bcd&stepid=6244a302-8d58-e811-a836-000d3a33b56b ●     Smart Compost Bins https://www.nyc.gov/site/dsny/collection/residents/food-scrap-drop-off.page ●     Follow Your Waste game https://www.followyourwaste.nyc/

What does it truly mean to be a better human? How can you pursue better without falling into the perfectionism trap? Business Book Awards 2025 Finalist, Pete Cooper, challenges the myth of perfection and advocates for the ongoing pursuit of better. Discover his three strands of fulfilment, align your behaviours with your core values and explore the importance of diversity, intention and authentic leadership. Whether you're seeking clarity in your life's direction or aiming to make a genuine difference in your career, Pete shares powerful, practical strategies to help you grow with purpose. Begin your journey of conscious transformation today. Be in pursuit of better.   KEY TAKEAWAY ‘It's better, not best. Best, for me, implies a limit, whereas better just is quite a filling objective in that we can always be better, and it steers away from that risk of perfectionism.'   BOOK RECOMMENDATIONS* The Better Human Blueprint by Pete Cooper - https://amzn.eu/d/by8wY8D Atlas of the Heart by Brené Brown - https://amzn.eu/d/aecQ8iB Daring Greatly by Brené Brown - https://amzn.eu/d/aPbq8MW   PODCASTS The Diary of a CEO with Steven Barlett The High Performance Podcast   ABOUT PETE Pete Cooper is a dedicated talent and culture specialist with over a decade of experience in organisational and talent development. Holding an MSc in Occupational Psychology, Pete leverages evidence-based practices to drive meaningful change within organisations. As the chairperson of a sports club, he excels in building high-performance teams and shaping organisational cultures.   Pete has developed early career programmes, created career development frameworks and led strategic talent initiatives with a strong focus on diversity and inclusion. His experience spans leading talent and culture transformations and consulting across public, private, and charitable sectors worldwide.   In his debut book, The Better Human Blueprint, he offers practical advice on achieving personal and professional fulfilment, guiding readers on a journey of self-discovery and continuous improvement.   CONNECT WITH PETE https://www.instagram.com/mybetterhuman/ https://www.linkedin.com/in/petecooper1/ https://mybetterhuman.com/     ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist, podcaster and mastermind host helping you to improve productivity, engagement and fulfilment in your everyday life and work. Prepare to banish overwhelm, underwhelm and frustration to live with clarity of purpose.   BOOK RECOMMENDATION* Shortlisted in The Business Book Awards 2025 (Work and Life category): Focus on Why: Create a Purposeful Way of Life by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call   KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter   CONNECT WITH AMY https://linktr.ee/AmyRowlinson   HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence. *As an Amazon Associate, I earn from qualifying purchases.

Chapters 00:00 Welcome to Unleash 202500:58 Exploring the Intersection of People and Technology03:02 Insights on Frontline Workers05:52 Building Trust with Frontline Workers10:01 The Role of AI in Recruitment14:00 C-Suite Perspectives on AI and Talent18:05 Rapid Fire Questions and Key Takeaways 

Imagine if your business could create the same unforgettable experiences as Disney. In this episode, Stacy Sherman uncovers Disney's customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. Discover how to delight your customers beyond mere satisfaction. Learn to design processes from the customer's perspective, create memorable "wow" moments, establish nonnegotiable behaviors, authentically empower your employees, and lead by example. By the end of this podcast, you'll be ready to transform every customer interaction into something extraordinary.  Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy . 

Welcome to another episode of the Grow, Sell and Retire podcast! In this engaging conversation, host B.D. Dalton sits down with the dynamic Carrie Freeman, whose career journey has taken her from the clean rooms of Intel's state-of-the-art manufacturing facilities, to spearheading sustainability and community engagement initiatives, and even to running a sparkling wine business. Together, they dive into how Carrie made her bold leaps across industries, what she's learned about leading purpose-driven businesses, and the million-dollar insights she's gained along the way.Carrie shares valuable lessons on building impactful, sustainable companies—drawing from her experiences at Intel, her work driving social innovation at Second Muse, and her most recent foray in the wine industry. The episode is packed with actionable advice, including how to energize teams, make better business decisions, and focus on what truly matters as a leader. Whether you're looking to reinvent your business, get inspired by stories of transformation, or just curious about what a pantyhose factory tour is like, this episode is not to be missed!Find Carrie here for speaking and other engagements. https://www.linkedin.com/in/carrie-freeman/

Ever wondered what makes the Association for Talent Development (ATD) a key player in the world of HR and professional development? This episode pulls back the curtain as Bill Banham talks with Mallory Flynn, Content Manager for Career Development, Organization Development, and Talent Management Communities at ATD.Mallory walks us through three game-changing conferences on the horizon. First, ATD International Conference & Expo in Washington DC (May 18-21), where thousands of learning professionals from over 80 countries will converge to exchange ideas and build relationships. With headliners like Olympic champion Simone Biles and marketing visionary Seth Godin, plus a dedicated Career Center offering free resume coaching and ICF sessions, it's an event talent professionals won't want to miss.Bill and Mallory also explore ATD's first-ever Coaching Conference (August 20-21), a virtual event specifically designed to help professionals launch, build, and scale coaching programs within their organizations. Featuring insights from Salesforce, Panasonic Energy, and UC Berkeley, attendees will discover how to make the business case for coaching and establish frameworks for program success. And yes, we dive into the AI question – how will artificial intelligence transform coaching while preserving the irreplaceable human element?The conversation shifts to the OrgDev Conference in Houston (October 20-22), ATD's premier event for organizational development professionals tackling culture, talent strategy, and leadership development. Mallory also highlights a free online Leadership Development Day coming June 9th, featuring real-world case studies from major organizations.What truly shines through is Mallory's passion for ATD's community – a network of professionals dedicated to mutual growth and knowledge-sharing. As she puts it, "I've never been as well connected to such a huge network of individuals who just want to help out." Whether you're an HR professional, talent developer, or organizational leader, this episode offers valuable insights into how ATD's events and community can elevate your professional journey.Ready to connect with this vibrant community? Follow Mallory Flynn on LinkedIn or email her at mflynn@td.org to learn more about these transformative opportunities.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Creating genuine employee engagement and quality leadership in today's evolving workplace demands more than just lip service; it requires a fundamental shift in how we perceive and interact with our teams. In this episode, Penny Zenker dives deep into the heart of fostering buy-in and dismantling the barriers that prevent true engagement with Dave Garrison, CEO and author of "The Buy-In Advantage." Together, they unpack the persistent challenges of low engagement, the failures of past strategies, and how leaders can prioritize people over tasks to inspire their teams to give their all. Discover practical steps for creating psychological safety, leveraging feedback, and rethinking meeting dynamics to cultivate a culture where everyone feels seen, heard, and valued. Tune in to learn how to transform your leadership approach and unlock the full potential of your workforce by shifting from "human doings" to "human beings."Love the show? Subscribe, rate, review, and share! https://pennyzenker360.com/positive-productivity-podcast/

Employer Branding vs Employee Experience: What Attracts Top Talent in 2025?In this episode of The Lunchtime Series, Kevin Britz and co-host Craig Page-Lee explore the critical differences between employer branding, employee engagement, and the employee value proposition (EVP). They unpack why employer branding is no longer a luxury—but a necessity—and how aligning purpose and values can make or break your talent strategy.From Google and Apple to your own company culture, this episode delivers insights grounded in real-time business dynamics, talent trends, and strategic recruitment approaches. Whether you're an HR leader, executive, or employer brand strategist—this conversation is essential listening.

Subscribe at thisnewway.com to get the step-by-step playbooks, tools, and workflows.In episode 5 of This New Way, Aydin sits down with Liam Martin, co-founder of Time Doctor and Running Remote, to explore how AI is reshaping team productivity, SaaS economics, and the future of work. Liam shares how his team replaced $40K/year worth of employee engagement software with open-source AI tools — and how their internal R&D lab, Chainsaw, is building the future of workforce analytics.You'll hear how Time Doctor uses AI to reclassify productivity metrics by job role, how AI has changed their approach to product-market fit, and why they're betting on proprietary agents as the next evolution of workplace tools. Liam also shares his personal tech stack, insights on open-source AI models like DeepSeek, and how he's replacing Google with LLMs in his day-to-day workflow.You'll walk away with practical ideas for how to reduce SaaS spend, empower your R&D teams, and get ahead of AI's disruptive force in remote work and beyond.Click here to check out the AI-generated timestamps, episode summary and transcript.. . .Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the episode with someone who will benefit from listening.. . .TIMESTAMPS 00:36 Liam's McGill story and how he accidentally left academia 02:45 The early days of remote work and building Time Doctor 05:57 What Time Doctor actually does (and how AI is changing it) 08:08 How AI reclassified productivity by job type 11:03 Could product-market fit collapse due to AI? 13:44 Building the Chainsaw team 20:02 Replacing Google with LLMs 24:35 Why proprietary AIs might need to be “pushy,” not polite 28:03 Don't wait for economics — just solve the problem 29:45 What's coming next in the AI cost curve35:58 GPT customizes slide decks based on personality types39:07 Build complex no-code apps with just a prompt using Lovable43:46 Engineers may be more disrupted by AI than customer serviceTOOLS & RESOURCES MENTIONEDAI Tools & ModelsDeepSeek OCR → replaced paid OCR tools, cutting costs by 90%Do Browser (Chrome extension) → automates browser actions like a humanLM Studio → runs open-source LLMs like DeepSeek and Claude locallyClaude (Anthropic) → used for AI-based task delegationOpenAI GPT-4 / Operators → tested against open-source alternativesInternal Innovation & AI SystemsChainsaw R&D Team → focused on building from scratch, not optimizingWorkforce Analytics with AI → redefining productivity dynamically by roleAI-driven feature decisions → testing new models before looking at ROIOCR Video Analysis → used to assess best vs worst execution of tasksPhilosophies & Frameworks“Build a chainsaw, not a sharper axe” → rethink, don't just improve“Solve one customer's problem perfectly” → from Y Combinator playbookPersonal AI-first workflows → replacing search with LLMs

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of customer experience, particularly in the context of the Customer Experience Executive Academy. They explore how businesses can navigate economic uncertainty by focusing on enhancing customer experiences. John shares insights on the concept of 'Secret Service' in customer service, emphasizing the need for personalized interactions and systems that recognize customer loyalty. The conversation also touches on the role of AI in improving customer service and the importance of creating a memorable experience for every customer. In this conversation, John and Denise explore the importance of building personal connections with clients through effective communication and understanding their goals. They discuss the significance of utilizing CRM systems to track client information and the role of team collaboration in enhancing customer experiences. The discussion also highlights the evolution of the Secret Service concept into a broader Customer Service Revolution, emphasizing the need for businesses to create communities and foster relationships with their clients. Takeaways The Customer Experience Executive Academy fosters a strong community among leaders. Doubling down on customer experience is crucial during economic uncertainty. Secret Service is about making customers feel recognized and valued. Visual triggers can enhance customer recognition in service industries. Personalized service is key to creating unforgettable experiences. AI can assist in providing personalized customer interactions. Understanding customer journeys is essential for effective service delivery. Different industries can adapt Secret Service principles to their context. Customer loyalty can be enhanced through effective database management. Building personal connections enhances client relationships. Utilizing AI can help in remembering client details. Understanding client goals is crucial for personalized service. Data entry in CRM systems is essential for effective communication. Creating a community around clients fosters loyalty. Secret Service techniques can differentiate businesses. Employees benefit from making clients feel valued. Regular updates in CRM systems improve service quality. Team collaboration enhances customer experience. The evolution from Secret Service to Customer Service Revolution reflects changing business needs. Chapters 00:00 Welcome and Introduction to Customer Experience 02:59 The Customer Experience Executive Academy 05:50 Navigating Economic Uncertainty in Customer Experience 08:55 Understanding Secret Service in Customer Experience 11:54 Implementing Secret Service Systems 14:56 Adapting Secret Service Across Industries 18:11 Utilizing Databases for Personalized Service 21:04 The Role of AI in Enhancing Customer Experience 29:16 Building Personal Connections with Clients 35:04 Understanding Client Goals and Interests 40:09 The Importance of Data Entry and CRM Systems 45:31 Creating a Community Through Customer Relationships 54:26 The Evolution of Secret Service to Customer Service Revolution   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Send us a textMichael Gomez, CHRO at Tasty Restaurant Group, joins us this episode to discuss what drives employee engagement and the steps organizations can take to boost their own employees' engagement. [0:00] IntroductionWelcome, Michael!Today's Topic: The Secret to Better Employee Engagement[3:21] What's the “secret sauce” for better employee engagement?Understanding the interdependency of various systems within an organizationHow to build trust within an organization[8:30] How to create more engagement within an organizationWhy employee feedback is a powerful tool for driving engagementOffering employees meaningful benefits that won't compromise their take-home pay[27:32] How can organizations begin boosting employee engagement?Letting your employees know that you want to understand their challengesHow to garner leadership support[30:40] ClosingThanks for listening!Quick Quote“[Employee engagement] is about aligning from leadership through all levels of the organization on what's important.”Connect with Mike:·       LinkedInConnect with David: ·       LinkedIn·       david.turetsky@salary.comConnect with Dwight:·       LinkedIn·       Dwight.brown@salary.com Podcast Team·       HRDataLabs@Salary.comTo schedule a meeting with us: https://salary.com/hrdlconsulting For more HR Data Labs®, enjoy the HR Data Labs Brown Bag Lunch Hours every Friday at 2:00PM-2:30PM EST. Check it out here: https://hrdatalabs.com/brown-bag-lunch/ Produced by Affogato Media

What makes a startup thrive through rapid growth? According to this week's guest, it starts with communication, culture, and courageous leadership.Join us on Success Leaves Clues as Robin and Al sit down with Jenny do Forno, Chief People Officer at TouchBistro, for a powerful conversation on leading people-first organizations, especially during high-growth phases.Jenny shares lessons from her remarkable career in People & Culture, from learning under great leaders to facing the realities of scaling fast. She speaks candidly about overcoming imposter syndrome, embracing opportunities, and why early investment in HR is critical for startup success. The conversation also unpacks the evolving needs of today's workforce and how leaders can build a legacy that empowers the next generation."Optimize for who you work for." ~ Jenny do FornoKey takeaways:✨ Say Yes & Grow – Taking chances and saying yes opens doors to personal and professional growth.✨ Start With People – Founders should bring in HR early to build aligned, scalable cultures.✨ Communication Is Everything – Clear, consistent communication is the cornerstone of alignment and trust.✨ Authentic Leadership Wins – Self-awareness, reflection, and humility are traits of impactful leaders.Whether you're scaling a startup or leading a growing team, Jenny's insights offer a roadmap for building stronger cultures and lasting impact.

The workplace has fundamentally transformed, dramatically increasing the emotional demands on leaders at all levels. From managing virtual teams to navigating workforce polarization, today's leaders face unprecedented challenges that require a new set of emotional skills to thrive.Executive coach and leadership strategist Dina Denham-Smith joins Bob Goodwin to discuss her new book, "Emotionally Charged: How to Lead in the New World of Work," revealing how emotions serve as critical data for effective leadership. Drawing from over 25 years of experience coaching senior executives at companies like Adobe, Netflix, and Goldman Sachs, Dina breaks down the misconceptions that prevent leaders from harnessing the power of emotions in the workplace.Dina and Bob explore the powerful "beach ball" analogy that illustrates what happens when emotions are suppressed rather than processed appropriately. Dina explains how leaders navigate the "authenticity paradox" – being genuine enough to build trust while maintaining appropriate professional boundaries. She provides practical steps for developing emotional intelligence, from recognizing physical sensations that signal emotional responses to identifying specific emotions beyond simplistic categories.The conversation tackles the current leadership landscape, including how some high-profile CEOs are taking harder stances toward employees in today's tighter labor market. Dina offers compelling counterarguments, explaining why emotionally intelligent leadership remains crucial for long-term performance and engagement. We also discuss the opportunity AI presents to focus more deeply on the human aspects of leadership that technology cannot replicate.Whether you're struggling with burnout, managing team conflicts, or simply looking to enhance your leadership effectiveness, this episode offers science-backed insights and practical strategies to develop the emotional skills essential for today's complex workplace challenges. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

In this episode of The Sustainability Communicator, Mike sits down with Alexandra Talleur, an internal communications lead at HP who specializes in sustainability engagement. While companies often focus on external sustainability communication, internal communication frequently receives less attention. Yet effective employee engagement is crucial for implementing sustainability strategies and maintaining talent. Alexandra shares insights on creating meaningful internal sustainability communications, connecting sustainability to employees' roles, and navigating challenges like the "green gap" between stated values and actions. Connect with Alexandra Talleur on LinkedInLearn more about sustainability at HP Follow Mike on LinkedInSubscribe to The Sustainability Communicator LinkedIn newsletterSign up for Hower Impact's ENGAGE newsletterVisit the Hower Impact website.Contact Mike.

As team leaders, we need to understand what prevents burnout, understand work styles, and build thriving teams by creating environments where everyone can succeed, from the ultra-resilient to the highly sensitive.This episode breaks down the “Dandelion-Orchid Theory” and what it means for your career, leadership style, and how you handle stress. You'll learn:Why “one-size-fits-all” leadership leads to burnoutThe subtle signs your team is struggling—even if they say they're fineHow to support both high-achievers and deep-feelersSupport the showJill Griffin, host of The Career Refresh, delivers expert guidance on workplace challenges and career transitions. Jill leverages her experience working for the world's top brands like Coca-Cola, Microsoft, Hilton Hotels, and Martha Stewart to address leadership, burnout, team dynamics, and the 4Ps (perfectionism, people-pleasing, procrastination, and personalities). Visit JillGriffinCoaching.com for more details on: Book a 1:1 Career Strategy and Executive Coaching HERE Gallup CliftonStrengths Corporate Workshops to build a strengths-based culture Team Dynamics training to increase retention, communication, goal setting, and effective decision-making Keynote Speaking Grab a personal Resume Refresh with Jill Griffin HERE Follow @JillGriffinOffical on Instagram for daily inspiration Connect with and follow Jill on LinkedIn

Unlock the secrets to keeping your top talent on your team—even in today's cutthroat job market. In this jam-packed episode of SoTellUs Time, Trevor and Troy Howard dive deep into proven, actionable retention strategies that cost far less than recruiting replacements. Learn how to craft an onboarding journey that wows, build clear paths for career growth, foster a culture of recognition, support employee well-being, and leverage stay interviews to catch issues before they become exits.

In the latest episode of our HR Focus podcast, our editor speaks to Lorna Connelly, Admiral's UK director of people, to find out the secrets to success of this 25-year incumbent on the UK's Best Workplace list.The financial services company Admiral is a recognised champion of great leadership and exceptional workplace culture. For each of the last 25 years, the firm has achieved the UK's Best Workplace employer recognition, from global authority on workplace culture, Great Place To Work.Underlying that success is Admiral's strategy for supporting and developing its leaders. In a focussed conversation on leadership success secrets, Lorna Connelly, Admiral's UK director of people, explains:How to ensure that managers aren't overwhelmedKey steps to developing a clear and effective strategy for supporting managersHow to build managerial confidence, and how flexible working patterns can help achieve thisThe value of the Trust Index employee survey, and more.Many thanks to Great Place to Work UK for sponsoring this episode of HR Focus.

Are the wrong people making the biggest decisions at your company?Tara and Michelle talk to Jennifer Sundberg—co-founder of Board Intelligence and co-author of Collective Intelligence—about why most leadership teams are flying blind. They dive into how poorly framed questions and bloated reports sabotage decision-making, why writing is thinking, and how to fix broken systems from the inside out. With examples ranging from NASA to FTSE boardrooms, this episode is a masterclass on designing cultures where the smartest ideas, not the loudest voices, win.In this exciting partnership series with Jaico Publishing House, we are featuring fascinating new authors and writers who captivate the audience and bring forth a revolutionary perspective to Indian literature.‘Books and Beyond with Bound' is the podcast where Tara Khandelwal and Michelle D'costa uncover how their books reflect the realities of our lives and society today. Find out what drives India's finest authors: from personal experiences to jugaad research methods, insecurities to publishing journeys. Created by Bound, a storytelling company that helps you grow through stories. Follow us @boundindia on all social media platforms.

Well, we sure do field a lot of questions from a lot of frustrated owners over our time. In fact, this coming week we'll be in Dallas speaking at a Build Expo, and I highly anticipate these questions will come up around this issue of employee engagement. How do I make employees feel valued? How do I make them feel engaged with what we're trying to do? And so we're going to talk about that. Hey, before we dive in, you need to check out the Dickey and Donnie Show on the BOP podcast. It's two of our coaches, Sean and Brandon. They're amazing coaches and I am so grateful they've taken time. It is a whimsical look at a lot of the frustrations that business owners deal with, but done in a super fun way—and I think you'll enjoy it. So come to this podcast, look for the episodes entitled Dickey and Donnie, and you'll get it. Once you get on there, you'll get it. And stay tuned to the end of this podcast. I'll give you a little tool and a resource I think will be helpful for you. I want to tell you a true story of how you can see engagement within employees and also value—how you can actually show them value. When Coastal Shores Landscaping took a closer look at their labor crews' lives, they uncovered a significant financial issue that many of them were dealing with. See, these 20 to 25 crew members that they had at the time—have actually grown since then—many were cashing their paychecks at the local grocery store every single Friday. What seemed like a convenient option was actually costing these employees quite dearly. The company discovered that check cashing fees were adding up to a staggering amount—equivalent to about one week's salary, sometimes a little bit more per year, per employee. Of course, the problem doesn't stop there. Any one of those individual problems has recurring benefits or consequences. Having cash in hand on a weekend often led to impulsive spending and left little for savings or essential family needs. So they recognized the issue, and Coastal Shores made a strategic decision to implement a mandatory direct deposit policy for all employees starting that following October once they figured this out. This actually happened a few years ago, but this move was designed to address several key problems and provide multiple benefits to their employees. First, it gave employees the dignity of having their own bank accounts. The company brought a banker to their office to help set up those accounts for free for everyone. This simple step of just opening up an account on site opened up a world of financial services and opportunities that many had never experienced before. Second, it eliminated the temptation of having immediate cash on hand. We all know what happens with cash in our pockets. With money safely deposited in their accounts, employees would need to make a conscious decision to withdraw funds—hypothetically reducing impulsive spending. Third, the company introduced a Christmas savings program. They set up a designated account where employees could save a small amount each month for holiday gifts. This helped prevent the need for last-minute borrowing or credit card debt during a festive season—so you could go through the season and not have guilt on the backside of it. Coastal Shores didn't stop there. They expanded their financial wellness program to include 401k accounts, allowing employees to start saving for their future. Among their field team—their labor crews—there is currently a 98% participation rate. This comprehensive approach to financial literacy became an integral part of the training program. Coastal Shores embodies the principle that life and business necessarily intersect. By investing in their employees' overall well-being, they have created a workforce that's not only more skilled in their jobs but also more financially stable and satisfied in their personal lives. This serves as an excellent example of how companies can positively impact their employees' lives beyond the workplace—creating a win-win situation for the business and its members. I know sometimes that can overwhelm you to think about—“Well, how do we do 401k plans or how do we set up these other ancillary programs for our employees to be able to thrive?” Hop on a call with one of our coaches. We've got dedicated time as our coach team to set time with you. If you're a business owner with three or more employees doing a million or more in revenue, then go to businessonpurpose.com/ask—that's businessonpurpose.com/ask—and one of our coaches would be delighted to hop on with you for about 15–20 minutes. They'll answer any questions you have, and if you want to know how to work with us, potentially they can show you that as well. Just ask them. Alright, so go to businessonpurpose.com/ask, and you can get clarity on how to start engaging with your employees. To check the health of your business, visit mybusinessonpurpose.com/healthy today! SIGN UP for our Newsletter HERE ➡️ https://www.boproadmap.com/newsletter For blogs and updates, visit our site HERE ➡️ https://www.mybusinessonpurpose.com/blog/ LISTEN to the Business On Purpose Podcast HERE ➡️ https://podcasts.apple.com/us/podcast/my-business-on-purpose/id969222210 SUBSCRIBE to our YouTube channel HERE ➡️ https://www.youtube.com/channel/UCbPR8lTHY0ay4c0iqncOztg?sub_confirmation=1

What makes an HR conference truly exceptional? According to veteran attendee Jackye Clayton, it's the willingness to tackle tough issues while maintaining a human-centered approach - precisely what sets Workhuman Live apart from the crowd.In this conversation with HRchat host Bill Banham, Jackye shares her enthusiasm for the upcoming Workhuman Live 2025 in Colorado. As a frequent attendee who ranks it among her top five HR conferences, Clayton offers unique insights into what makes this event special. Unlike conferences that create an artificial bubble of positivity, WorkHuman has consistently addressed challenging social movements like Me Too and responded to societal traumas such as the George Floyd murder. This authenticity reflects the event's commitment to making workplace practices genuinely human-centric.The 2025 lineup promises exceptional content from thought leaders across critical areas. Adam Grant will explore psychological safety and hidden potential—essential for organizations looking to maximize internal talent development. Kelly Jones and Carrie Driver tackle the timely topic of navigating uncertainty with clarity, while Trevor Noah brings his unique global perspective to a discussion about AI and social responsibility. This blend of practical frameworks, inspiring ideas, and real-world applications creates an unmatched learning opportunity for HR professionals, talent executives, and business leaders who believe in the power of human-centered workplaces.Whether you're focused on talent management, recognition programs, or inclusive leadership, WorkHuman Live offers insights that bridge theory and practice. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

We've thrown the entire pantry at employee engagement from hot yoga to free snacks to branded hoodies, and somehow, people are still checking out. In today's Leadership Spark, we call out the broken cycle of gimmicky engagement strategies and look at what actually drives loyalty, performance, and retention in the modern workplace. Spoiler: it's not about giving people more stuff. It's about giving them something to believe in. We'll unpack why smart companies are ditching the perks arms race and building something better: a workplace that feels like an experience, not a transaction. If you're tired of short-term fixes and ready to build real culture, press play. ________________ This episode is sponsored by Workhuman. Here's a good question for you: Who in your marketing department is a flight risk? How about: Where are your talent or skills gaps? Or: Which employees make up your next generation of leaders? If you couldn't answer any of these, then you need to check out Human Intelligence™, from Workhuman. By combining AI with the rich data of their #1 rated employee recognition platform, Human Intelligence unlocks insights and capabilities that redefine talent management, cultural transformation, and employee engagement. Want to learn more? Go to workhuman.com and learn how today's leading companies are turning AI into a force for good with Human Intelligence. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Click the link to learn more and get your tickets to see Vince and Ari speak at the SPF Mastermind July 18th and 19th.https://events.vincegabriele.com/july2025 Podcast SummaryIn this rare and insightful interview, Vince Gabriele sits down with Ari Weinzweig, co-founder of Zingerman's Delicatessen in Ann Arbor, Michigan. From its humble beginnings in 1982 with a $20,000 bank loan and a staff of two, Zingerman's has grown into a community of businesses with over 750 employees and annual revenues exceeding $80 million . Ari shares the principles and practices that have guided this growth, emphasizing a commitment to quality, community, and a unique organizational culture. This conversation offers valuable lessons for entrepreneurs and business leaders aiming to build sustainable and values-driven enterprises. 5 Key Points DiscussedVisionary Leadership: Ari discusses the importance of having a clear vision and staying true to core values in guiding business growth.Community Engagement: Insights into how Zingerman's fosters a strong sense of community among employees and customers.Innovative Business Model: Exploration of Zingerman's unique approach to business expansion through a community of businesses rather than traditional franchising.Employee Empowerment: The role of open-book management and employee ownership in creating a motivated and accountable workforce.Resilience and Adaptation: Lessons learned from navigating challenges and adapting to changing market conditions while maintaining the company's mission. Click the link to learn more and get your tickets to see Vince and Ari speak at the SPF Mastermind July 18th and 19th.https://events.vincegabriele.com/july2025 If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

In this eye-opening episode of the Leadership Sandbox, Tammy J. Bond tackles the misconceptions about millennials and Gen Z in the workplace. Far from being fragile, these generations are simply frustrated—and their feedback is a goldmine of insights waiting to be uncovered. Tammy emphasizes the critical importance of listening to employees, valuing their concerns, and transforming complaints into opportunities for growth and connection. The episode provides a practical mini-culture reset action plan for HR teams and leaders committed to fostering an inclusive, engaged, and responsive workplace culture. KEY INSIGHTS Millennials & Gen Z Are Frustrated, Not Fragile: Their feedback reflects genuine concerns rooted in a desire for authenticity and engagement.  Feedback Is Insight, Not Complaints: Viewing concerns as valuable insights allows leaders to better understand team needs.  The Risk of Dismissal: Ignoring or dismissing employee feedback erodes trust and damages organizational culture.  Listening Is Critical: Active listening boosts morale, increases retention, and strengthens team bonds.  Transforming Complaints into Opportunities: Reframe conversations to focus on solutions and growth.  Identify Patterns: Recognize recurring themes to address systemic issues.  Reframe Communication: Focus on dialogue rather than debate, and promote a culture of responsiveness.  Create Feedback Loops: Show employees their voices matter by acting on feedback and communicating changes.  Your Culture Is Defined by Listening: Building a culture of listening is fundamental to sustained engagement and success. Join Tammy as she shares practical strategies for transforming your workplace culture by embracing employee feedback and fostering a listening-rich environment.

There is a strong relationship between the business' bottom line and workplace culture. Companies that prioritize their company culture can see a substantial 33% increase in revenue, highlighting the undeniable link between a strong workplace culture and financial success.1Human Resources (HR) plays a vital role in making a business' most important asset – its people – feel valued and supported, enabling them to deliver their best work. This is imperative for any enterprise undergoing major change. By creating a culture inclusive of well-being, companies can foster a more people-first environment while delivering on strategic business outcomes.In this episode, our experts dive into why prioritizing people creates a more positive and supportive workplace culture and ultimately drives success for the business.Source: Organizational Culture: What Leaders Need to KnowFeatured ExpertsMatt Elliott, Chief People Officer, Bank of IrelandMaryjo Charbonnier, Chief Human Resources Officer, Kyndryl

In part three of our series with Amy Rojas, we discuss the critical aspects of leadership, focusing on the importance of having a clear vision, consistency in leadership, understanding team dynamics, and the necessity of regular development conversations. They emphasize that people are the greatest asset of any organization and that leaders must invest in their teams to foster engagement and productivity. The conversation also highlights the significance of knowing individual team members' aspirations and values to guide their career development effectively.Chapters00:00 Introduction to Leadership and Results03:01 The Importance of Vision and Consistency in Leadership05:56 Understanding and Empowering Your Team08:50 Development Conversations and Career Pathing About AmyAmy Rojas is an accomplished business and HR executive with a proven track record of driving success by aligning people strategies with business objectives. Her career began in fostering business growth through product innovation, later shifting her focus to achieving organizational excellence through its people. With undergraduate and master's degrees in psychology, Amy brings unique insights into human behavior as a powerful tool for leadership and team development.Amy's extensive HR expertise spans Talent Management, Global Talent Acquisition, workforce planning, and building high-performing teams. She is skilled in crafting integrated talent strategies that create measurable impact. Her leadership has been integral in managing transformational changes, including culture development and navigating mergers and acquisitions, always maintaining a people-centric approach.Certified in executive coaching by the International Coaching Federation, Amy specializes in guiding senior leaders and teams, fostering trust, and unlocking their full potential. Her dedication to excellence extends to areas such as change management, HR operations for business success, and senior leadership development.With her deep understanding of business and human behavior, Amy helps organizations thrive by creating empowered, innovative cultures. Her commitment to delivering results leaves a meaningful and lasting impact wherever she contributes.Connect with Amy on LinkedIn Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

In this episode of the Experience Strategy Podcast, hosts Joe Pine, Aransas Savas, and Dave Norton discuss the Wall Street Journal article about Cracker Barrel's recent transformation efforts aimed at attracting younger customers while retaining their core base. They explore the challenges and opportunities of modernizing a legacy brand, emphasizing the importance of experience strategy over mere aesthetic changes. The conversation highlights the role of employees in successful transformations, the impact of economic factors on customer behavior, and innovative ideas for enhancing the dining experience. Cracker Barrel is attempting to modernize while retaining its nostalgic appeal. Transformations often fail when they ignore the core customer base. Experience should lead brand decisions, not the other way around. Employee involvement is crucial for successful transformations.  Economic changes can create opportunities for brands like Cracker Barrel. Experience strategy can be a powerful tool in attracting customers. Innovative dining experiences can differentiate a brand. Understanding customer needs is essential for effective transformation. Merchandising strategies can enhance the overall experience.   Chapters 00:00 Introduction to Experience Strategy Podcast 01:05 Cracker Barrel's Transformation Journey 04:05 Understanding Cracker Barrel's Nostalgia and Experience 08:10 The Role of Aesthetics in Experience 10:06 Employee Engagement in Transformations 14:07 Navigating Economic Challenges and Customer Needs 18:04 Innovative Ideas for Enhancing Customer Experience 20:16 Conclusion and Future Insights

In this conversation, Mike Barnhart, COO and CFO of Eco Plumbers, discusses the essential role of hope in leadership, financial growth strategies, and the importance of curiosity in business. The discussion also covers customer retention through membership models, the importance of incentive plans, and effective budgeting practices. Additionally, Tommy and Mike delve into team development, the use of technology for efficiency, and managing expenses for profitability. The conversation also highlights the role of technology in improving sales processes and the necessity of effective recruitment and training to build a strong workforce.    Don't forget to register for Tommy's event, Freedom 2025! This is the event where Tommy's billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.   For more details visit freedomevent.com   00:00 The Role of Hope in Leadership 01:43 Introduction to Mike Barnhart and Eco Plumbers 02:11 Financial Growth and Strategic Planning 03:00 Greenfield vs. M&A Strategies 06:55 The Importance of Curiosity in Business 08:41 Leveraging AI for Financial Insights 10:54 Rebranding and Expanding Services 12:20 Marketing Strategies and Storytelling 15:13 Navigating Economic Challenges 16:40 Membership Models and Customer Retention 19:51 Incentive Plans and Employee Engagement 20:57 Key Performance Indicators in Business 23:06 Budgeting and Financial Planning 26:10 Top Grading and Team Development 28:55 Utilizing Technology for Efficiency 30:43 Revenue per Employee and Operational Efficiency 32:42 Managing Expenses and Profitability 36:13 Navigating Pricing Strategies for Profitability 39:20 The Importance of Reviews and Conversion Rates 41:20 Sales Techniques and Customer Engagement 46:09 Leveraging Technology for Improved Sales 51:05 Recruitment and Training for Success 55:07 Building Relationships and Networking 01:00:59 Work-Life Balance and Purpose in Business  

What's the real secret to building a high-performing team? Donald Thompson is joined by Amri B. Johnson—author, business strategist, and founder of Inclusion Wins—for a conversation about why employee engagement, not empty initiatives, is the true driver of organizational excellence.Together, they explore how today's leaders can create thriving workplaces where trust, psychological safety, and shared purpose aren't just ideals—they're measurable advantages. Amri reveals why companies that prioritize authentic engagement outperform competitors, and how relational skills, empathy, and culture-building are essential tools for future-proofing leadership in a turbulent world. Donald and Amri also take a global view, examining how the shifting perception of U.S. leadership impacts companies worldwide—and why empathy and civility are more critical than ever to attracting and retaining top talent. High Octane Leadership is hosted by The Diversity Movement CEO and executive coach Donald Thompson and is a production of Earfluence.Order UNDERESTIMATED: A CEO'S UNLIKELY PATH TO SUCCESS, by Donald Thompson.

The latest Journal of Accountancy podcast episode is a wide-ranging conversation with two likely familiar names to listeners. April Walker, CPA, CGMA, AICPA & CIMA lead manager–Tax Practice & Ethics, and author John Garrett joined the show to discuss employee engagement in the hybrid and remote era, the importance of sharing and asking about hobbies, and why they are less likely these days to carry business cards to events such as conferences. Walker is the host of the Tax Section Odyssey podcast and the Reimaging Your Tax Practice webcast series. She has also been a host of tax-focused episodes on the JofA podcast. Garrett is a speaker, corporate consultant, and former Big Four accountant-turned-stand-up comedian. In previous episodes of the podcast, he has shared presentation tips and explained why our passions are essential to work success. What you'll learn from this episode: ·         Reviewing the concept of “bringing your whole self to work.” ·         Why, in Garrett's mind, employers should “value the worker as much as you value the work.” ·         Should you start a virtual team meeting with an icebreaker question? Why Walker says “yes.” ·         The speakers' opinions on business cards. ·         Words that could create “stronger and deeper connections” on a business card. ·         Why we should “shine a light” on outside interests.

  If you're feeling like your team is losing to the competition and you can't figure out why, then you are not alone! Your efforts to build a great team might not be working as expected, and instead of improved performance, you might be experiencing disengagement and frustration among your team members. It's time to turn things around and create a winning team culture that drives success. Uncover the surprising twist that takes employee engagement to the next level. You won't believe how a simple shift in perspective can transform teams from average to extraordinary. And the best part? It's a game-changer for any business, regardless of industry. Stay tuned to find out how this unexpected approach leads to exceptional team performance and leaves your competition in awe. You won't want to miss this! Build Great Teams with Collaboration Creating a culture of collaboration within teams fosters innovation and productivity. By encouraging open communication and teamwork, organizations can leverage the diverse skills and perspectives of their members. Collaborative efforts lead to enhanced problem-solving and creativity, driving the team towards success. This week's special guest is Don Yaeger Don Yaeger, a distinguished journalist and accomplished author, boasts an extensive background in sports and business. As the author of 40 books, including 12 New York Times bestsellers, Don's expertise is widely recognized. With a focus on team dynamics and leadership, his insights are particularly valuable for business leaders and managers seeking to optimize team performance and engagement. Don's in-depth research and comprehensive understanding of high-performance principles make him a respected authority in the realm of team building and organizational excellence. His wealth of experience positions him as a leading figure in providing practical strategies and actionable advice for enhancing team effectiveness and driving overall success in the business landscape. This is his story: Don Yaeger, a seasoned journalist and author, shares his journey of discovering the elements that make great teams in business. With a career spanning big newspapers and Sports Illustrated, Don's insatiable appetite for learning led him to write 40 books, with 12 becoming New York Times bestsellers. His relentless pursuit of knowledge didn't stop there; he also hosts the Corporate Competitor podcast, where he delves into the wisdom of successful individuals. Don's immersion in the world of great teams didn't happen overnight. Over a decade, he meticulously studied top-performing sports teams like Nick Saban's Alabama football team and the mid-90s Chicago Bulls, as well as outstanding businesses like Delta Airlines and Chick Fil A. This deep dive culminated in his book "Great Teams," where he identified 16 key differentiators of exceptional teams. Don's journey is a testament to the power of continuous learning and the relentless pursuit of excellence, inspiring leaders and managers to cultivate a culture of growth and engagement within their teams. Great teams are committed to things that average teams aren't. They're committed to things like creating an environment where employees believe that they're locked into each other and that they're beholden to each other, that they're better because of each other. - Don Yaeger In this episode, you will be able to: Uncover the secrets to building great teams that drive business success. Explore the crucial role of culture in achieving outstanding team performance. Implement powerful strategies to boost employee engagement and motivation. Harness the impactful leadership techniques that drive exceptional team performance. Discover invaluable insights from success stories in sports and business.   The key moments in this episode are: 00:00:00 - The Importance of Having a Sense of Purpose 00:07:36 - What Makes Great Teams Great 00:11:49 - Building a Team Others Want to Join 00:13:07 - Overcoming Complacency 00:14:28 - The Power of Coaching and Success Principles 00:16:06 - Success Leaves Clues 00:17:56 - The Role of Team Behavior 00:21:36 - Culture, Behavior, and Habits 00:27:02 - The Power of Purpose 00:29:14 - The Importance of Team Commitment 00:30:43 - Making a Difference in Business 00:34:48 - Employee Engagement and Impact 00:36:35 - What Makes Great Teams Great 00:40:26 - Don Yaeger's All-Time Favorite Movie Timestamped summary of this episode: 00:00:00 - The Importance of Having a Sense of Purpose Don Yaeger emphasizes the importance of not just knowing, but feeling the sense of purpose within a team. He discusses how the best teams believe they are part of something bigger than themselves. 00:07:36 - What Makes Great Teams Great Don Yaeger shares his insights on what makes great teams stand out, highlighting the importance of continuous learning, mentoring culture, and a strong sense of purpose as key factors in achieving greatness. 00:11:49 - Building a Team Others Want to Join Don Yaeger discusses the significance of being the team that others aspire to join. He emphasizes the importance of being the organization that people are working to figure out how to join, rather than the team losing people to competitors. 00:13:07 - Overcoming Complacency Don Yaeger addresses the issue of complacency and its impact on organizations. He discusses how human nature can lead to complacency, and the importance of staying vigilant and continuously improving, even during times of success. 00:14:28 - The Power of Coaching and Success Principles Don Yaeger shares how he coached his son's losing team and emphasized success principles to turn the team's performance around. 00:16:06 - Success Leaves Clues Don Yaeger discusses the importance of studying successful individuals and teams to learn from their experiences and apply those lessons to achieve greatness. 00:17:56 - The Role of Team Behavior Don Yaeger emphasizes the significance of team behavior, communication, and camaraderie in achieving success, rather than solely crediting coaching for a team's victory. 00:21:36 - Culture, Behavior, and Habits Don Yaeger explains how culture shapes behaviors, which in turn form habits leading to sustained excellence, highlighting the importance of intentionally designing a positive culture within organizations. 00:27:02 - The Power of Purpose Don Yaeger shares how a sense of purpose and belonging to something bigger than oneself is crucial for team success, using the example of USA Basketball's transformation under Coach Mike Krzyzewski. 00:29:14 - The Importance of Team Commitment Don Yaeger discusses the importance of basketball players respecting and honoring members of the United States armed forces, emphasizing the responsibility they have as representatives of their country. 00:30:43 - Making a Difference in Business Yaeger shares a story about Medtronic, showing how bringing in families to thank employees for their work makes them realize the impact they have on people's lives, fostering a sense of purpose in their work. 00:34:48 - Employee Engagement and Impact The conversation highlights the significance of employees believing that their work makes a difference and the impact it has on their engagement and satisfaction, ultimately leading to better outcomes for the organization. 00:36:35 - What Makes Great Teams Great Yaeger emphasizes that great teams are committed to creating an environment where employees feel connected and responsible for each other, believing that their work changes lives and treating them differently than other organizations would. 00:40:26 - Don Yaeger's All-Time Favorite Movie Yaeger shares his favorite sports movie, "Hoosiers," emphasizing the idea of coming together to achieve amazing things, reflecting the themes of teamwork and commitment discussed in the episode. Importance of Culture in Teams Culture forms the foundation of a team, shaping behaviors, attitudes, and values. A positive and inclusive culture cultivates trust and unity among team members, fostering a sense of belonging and shared purpose. Leaders play a crucial role in shaping and nurturing a culture that empowers individuals and drives collective success. Effective Employee Engagement Strategies Engaged employees are more productive, motivated, and committed to the organization's goals. Implementing strategies that recognize and value employees' contributions fosters a sense of ownership and loyalty. By soliciting feedback, offering growth opportunities, and promoting a healthy work-life balance, leaders can create a work environment where employees thrive and contribute their best work. The resources mentioned in this episode are: Connect with Don Yaeger on LinkedIn for more insights and inspiration on building great teams. Visit Don Yaeger's website at donyaeger.com to explore his work, books, and speaking engagements. Check out the Corporate Competitor Podcast at corporatecompetitorpodcast.com for valuable leadership and team-building content. Explore Leadfeeder for real-time website visitor tracking and lead engagement to revolutionize your lead generation and sales efforts. Download Fly Message for free to save time and increase productivity with a personal writing assistant and text expander.

Chapters 00:00 Introduction to the Future of Work01:26 The Impact of Family Background on Career03:05 Career Journey and Work-Life Integration05:48 The Shift in Workplace Culture Post-Pandemic10:56 The Importance of Intentional Office Presence14:39 Future of Work Grand Challenge and Reskilling19:15 AI's Role in the Future of Work21:26 Empowering Employees in the Age of AI22:00 Investing in Talent: Measuring Success23:05 Reimagining Workplace Relationships24:45 Creating Open Feedback Loops26:23 Equity as a Profit Driver29:09 Measuring Equity and Employee Engagement30:47 Insights from Writing 'The Win-Win Workplace'32:36 The Concept of Shared Value34:04 Building Community in the Workplace35:26 Who Should Read 'The Win-Win Workplace'?36:54 The Future of Work: Avoiding Old Mistakes37:54 Defining Success Beyond Career Achievements 

What if the secret to surviving chaos at work isn't just strategy—it's laughter? In this eye-opening return to Thrive Loud, host Lou Diamond brings back the incomparable Kathy Klotz-Guest: speaker, podcaster, workshop leader, humorist, and “human connector.” This episode is a masterclass in how organizations (and individuals!) can harness improv, humor, and creativity to navigate relentless uncertainty, adapt to change, and strengthen connection—even in an AI-driven workplace. Key Highlights: Improv in Leadership: Kathy reveals why the “yes, and…” mindset from improv isn't just about saying yes—it's about embracing curiosity, experimentation, and resilience in fast-changing environments. The AI-Human Balance: Think AI is coming for your creativity? Kathy demystifies why human skills—humor, storytelling, connection—can't be automated, and shares how to partner with AI for efficiency without losing your humanity. Culture Check: Discover why laughter is a leading indicator of healthy workplaces, and how losing humor could mean losing your best talent. Building Trust and Connection: Kathy shares post-pandemic observations: teams are more disconnected than ever, and trust is low. She challenges leaders to tackle this head-on, not just with words, but by creating cultures that encourage play, vulnerability, and genuine human interaction. The Power of Content Creation: Hear why sharing authentic stories (even the messy, funny ones) can build bridges and encourage audience engagement—plus the unexpected gifts creators receive in return. Ready to make your workplace future-proof, fun, and more human than ever? Start with a smile—and “keep it human.” Timestamped Overview 00:00 Adapting Through Improv and Humor 04:34 Embracing Adaptability and Humor 09:34 Embracing AI for Workplace Efficiency 13:03 Connection and Change Post-Pandemic 15:06 "Confront Organizational Issues Directly" 18:00 "The Gift of Relatability" 20:52 Podcast Growth & Scheduling Balance 26:23 Comedy in Mundane Moments 28:07 "Comedy's Essential Truth" 32:13 "Epic Global Family Journey"   Follow Us:

Welcome to the Rialto Marketing podcast. Today's episode is a Revenue Acceleration Series interview with seven-figure B2B business owners and their growth-minded executives who are actively trying to grow their business and get to the next level. We discuss the good, the bad, and the ugly so that you can learn from their experience.>>> Whenever you are ready, here are 4 ways we can help you reach your revenue goals faster...#1 Unlock the full potential of your marketing engine. We'll provide you and your team with the direction, insights, and tools necessary to excel in the complex landscape of modern marketing. - Marketing Advisor On Call#2 Discover the marketing strategies & tactics that will guide your next quarter and unlock explosive growth in 90 minutes. - Quick-Start Marketing Strategy Game Plan#3 Discover a tailor-made strategy for unprecedented growth to transform your marketing in 30 days. - Unlock Your Growth Opportunities#4 If you need guidance on the most effective direction for your marketing, then schedule a call with us today! - Get Your Free Discovery Call Now