Podcasts about Employee engagement

In episode 215, Coffey talks with Gabriela Norton about employee engagement challenges, performance management approaches, and hiring process improvements based on current workplace trends and research.They discuss Gallup's mid-year survey showing low engagement and high turnover intent; psychological safety and mental health support strategies; individualized management approaches vs one-size-fits-all policies; problems with forced ranking performance systems; ongoing feedback versus annual reviews; the costs of poor management training; rebuilding disengaged teams through bias awareness and peer input; and streamlining hiring processes that currently involve excessive interview rounds.Links to stuff they talked about are on our website at https://goodmorninghr.com/EP215 and include the following topics:Gallup: Anemic Employee Engagement Points to Leadership Challenges.Web Pro News: Big Tech Mandates Low Performer Quotas, Eroding Morale and InnovationHarvard Business Review: 6 Steps to Reset a Demotivated TeamReddit: What is up with 3+ Rounds of Interviews for jobs paying less than $100K? : r/interviewsHR Reporter: Are employees building emotional connections with ChatGPT?Reddit: ChatGPT is my best friend : r/ChatGPTReddit: My Boyfriend Is AIReddit: AI Soulmates HR Reporter: With IBM laying off 100s of HR people, is automation replacing HR? | Canadian HR ReporterThe Wall Street Journal: IBM CEO Says AI Has Replaced Hundreds of Workers but Created New Programming, Sales JobsHarvard Business Review: Research: Executives Who Used Gen AI Made Worse PredictionsTopgrading, 3rd Edition: The Proven Hiring and Promoting Method That Turbocharges Company Performance by Bradford D. Smart, PhD https://a.co/d/9N2pJXlGood Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three-quarters of a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Gabriela established People Performance Resources (PPR), a full-service Human Capital consulting firm, in 2010. Since then, Gabriela and her team have continued to expand their reach in providing strategic and best practice expertise with a proven track record of enhancing operational excellence.Gabriela is a highly regarded and sought-after trusted advisor to many local, national, and international organizations and their decisionmakers. Here are a few of Gabriela's areas of focus: bilingual/bicultural expertise, organizational analysis and development, C-level business continuity planning, executive coaching, executive compensation, change management, strategic planning, employment compliance, board governance guidance, and more.Gabriela serves as board of directors for Out Teach, Catch Up & Read, and The Dallas Summit. In addition, she supports several local and national causes that empower education, social justice, women's causes, children at risk, and conservation efforts. When not enjoying her professional adventures, Gabriela is a foodie who loves traveling, running, hiking, snorkeling, and spending time with her friends, family, and rescue dog, Harley.Gabriela Norton can be reached at: https://www.pprhr.com https://www.linkedin.com/in/gabrielanorton https://www.facebook.com/pprhr https://www.instagram.com/ppr_hrAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Create psychological safety environments where employees can openly discuss workload concerns and receive supportive responses rather than punitive reactions to mental health needs.2. Implement ongoing performance feedback systems with specific behavioral expectations and regular check-ins instead of relying on annual reviews with subjective rating scales.3. Design efficient hiring processes with clear competency rubrics and bias acknowledgment techniques while limiting interviews to three meaningful rounds focused on skills and cultural fit.

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave shares insights from his book, 'The Employee Experience Revolution,' emphasizing the need for organizations to focus on internal culture to drive external success. The conversation also touches on the evolving expectations of employees, particularly regarding work-life balance, and previews upcoming workshops aimed at improving recruitment and onboarding practices.   Takeaways Employee experience directly impacts customer experience. 82% of managers are accidental managers, lacking training. Transforming internal culture can lead to better customer service. Companies must focus on consistent management practices. Recruiting processes should reflect company culture and values. Onboarding is a critical opportunity for engagement. Work-life balance is increasingly important for employees. Organizations need to proactively manage their culture. Effective training for managers is essential for retention. Creating a memorable experience starts from the first contact. Sound Bites "82% of managers are accidental managers." "Two minutes to 12 seconds is a big difference." "We want to be selective in our hiring." Chapters 00:00Introduction to Customer Experience and Employee Engagement 01:58The Need for Employee Experience Revolution 05:01Transforming Customer Experience through Employee Engagement 09:36Attracting and Retaining Top Talent 13:58The Importance of a Positive Recruiting Experience 17:39Creating Growth Opportunities for Employees 22:26The Importance of Structured Training 24:17Creating a Memorable Recruiting Experience 27:06Attracting Candidates: Company Culture and Reputation 31:04Work-Life Balance and Generational Expectations 34:18Enhancing the Onboarding Process 37:35Applying Recruitment Strategies to Educational Institutions   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this episode of Uncover the Human, Cristina and Alex take a candid look at the challenges and misconceptions around employee engagement, especially the reliance on large-scale surveys. They question the accuracy and usefulness of engagement metrics when trust and psychological safety are low, noting that survey responses are shaped by fleeting emotions, personal context, and fear of speaking openly. Engagement, they argue, is an outcome—not a metric—and real insight comes from observing daily interactions, noticing shifts in behavior, and understanding the “why” behind disengagement. They stress that numbers without follow-up action are meaningless, and that true engagement work happens in real time, not in quarterly reports.Throughout the conversation, they emphasize that improving engagement requires curiosity, ongoing observation, and micro-level interventions rather than blanket initiatives. The hosts share examples of organizations missing the root cause of disengagement by jumping to surface-level fixes, and highlight the contagious nature of both engagement and disengagement. They encourage leaders to equip managers with the skills to recognize psychological safety, address underlying issues, and act with intention—always remembering that the goal is not a higher score, but a more connected, committed, and energized workplace.

Brother Greg sits down with Cornelia Gamlem and Barbara Mitchell - authors of, Essentials of Employee Engagement and TGFM Hall of Famers - speak about their new book and provide solutions for today's challenges.

What does it really mean to think like a coach at work? Jude Sclater shares how her practical model is transforming managers into empowering leaders, unlocking real team potential. Drawing on her experience with coaching, workshops and her new book, Jude reveals why traditional management training falls short and how simply shifting the way we listen and ask questions can spark growth, autonomy and fulfilment at work and beyond. If you want to empower managers for impact and learn how to bridge the gap between knowing and doing, adopt her two step coaching method to think like a coach.   KEY TAKEAWAY ‘When you give someone your best quality attention, everything just flows so much more beautifully.'   BOOK RECOMMENDATION* Think Like a Coach by Jude Sclater - https://amzn.eu/d/beFftEH    ABOUT THE GUEST – JUDE SCLATER Jude Sclater is a leadership coach, author of ‘Think Like a Coach' and former internal coach at Deloitte. She helps managers step up from doing the work to leading the team, without burning out or losing their best people. Her work focuses on practical coaching skills that make everyday conversations more impactful, even when time is short.    Through her book, training programs and ‘Think Like a Coach' weekly insights, she supports leaders to ask better questions, build trust, and grow high-performing teams. With deep experience in professional services, she's coached hundreds of managers to lead with empathy and impact.    Originally from New Zealand, she's lived in London for almost 20 years. When she's not coaching, she's working hard on transforming her garden, creating home-made pizzas with her husband and learning the art of wine tasting.   CONNECT WITH JUDE Website: www.thinkwithjude.com LinkedIn: www.linkedin.com/in/judesclater Instagram: www.instagram.com/thinkwithjude Blog Signup: www.thinkwithjude.com/signmeup Booksellers: www.thinkwithjude.com/think-like-a-coach#buy     ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist and mastermind host who empowers purpose-driven leaders to boost productivity, engagement and meaning in life and work. Through transformational conversations, Amy helps individuals overcome overwhelm and live with clarity, building living legacies along the way.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call    KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter    CONNECT WITH AMY https://linktr.ee/AmyRowlinson    BUY AMY'S BOOK (Shortlisted in the 2025 Business Book Awards) * Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu    HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.  *As an Amazon Associate, Amy earns from qualifying purchases.  

In this episode, we explore 10 reasons your HR consulting, workplace, or HR software business should start a podcast. You'll hear practical strategies for HR consultants, workplace consultants, L&D and OD experts, recruitment firms, and HR software founders who want to attract clients, win contracts, and stand out in a competitive market. Whether you run a consulting practice or a tech platform, podcasting can help you build authority, connect with decision makers, and create a consistent stream of new opportunities. FYI – For us, the Human Resources industry includes Generalist HR, Recruitment, Learning & Development, Employment Law, Compensation & Benefits, Diversity & Inclusion, Employee Engagement, etc. ✅ Why podcasting helps you attract consulting and HR software clients faster than traditional marketing ✅ How a podcast builds authority and trust in your niche (HR, workplace, or software) ✅ 10 practical, proven reasons podcasting is a powerful growth tool for your business You can also watch a video version and read the notes for this episode here: www.getmorehrclients.com/podcast 

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the importance of creating an above and beyond culture in customer service. They explore how empowering employees, defining what above and beyond means, and overcoming fears can lead to exceptional customer experiences. The conversation also covers various types of above and beyond opportunities, the significance of anticipatory service, and the role of storytelling in fostering a culture of excellence. The episode concludes with insights on celebrating above and beyond stories to inspire and motivate employees.   Takeaways Creating an above and beyond culture benefits both customers and employees. Above and beyond is defined as doing something unexpected for customers or coworkers. Empowering employees is crucial for fostering a culture of service excellence. Fear of repercussions can prevent employees from going above and beyond. Storytelling can inspire employees to recognize and act on service opportunities. Anticipatory service involves identifying customer needs before they arise. Service recovery can enhance customer loyalty when handled well. Celebrating above and beyond stories motivates employees to strive for excellence. Leaders must model the behavior they want to see in their employees. A culture of service excellence requires ongoing training and recognition.   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Supporting healthy employees isn't just about offering perks—it's about creating a workplace culture where well-being translates into productivity and long-term success. Few understand this better than Cody Beard, owner of Prime IV Hydration & Wellness in Wichita. With years of leadership experience in manufacturing and a deep commitment to health, Beard brings a unique perspective on why wellness strategies should be at the core of every business. Employee well-being has evolved far beyond casual mentions in mission statements. Today, businesses face growing challenges with burnout, stress, and turnover. For Ford Saeks, business growth strategist and host of The Business Growth Show, this is more than an HR issue—it's a business performance strategy. Saeks often reminds leaders that their people are their most valuable asset, and organizations that fail to prioritize health are missing a critical growth lever. Beard's own journey underscores this truth. Before launching Prime IV, he spent years managing large teams in demanding manufacturing environments, where efficiency and engagement were constant priorities. “I was always looking for ways to keep my team safe, maintain wellness, and drive engagement,” Beard explains. Traditional measures like on-site chiropractors and massage therapists helped, but he recognized the need for something more impactful—something that went beyond words and delivered real results. That search led Beard and his wife to Prime IV Hydration & Wellness. What began as a personal commitment to better health evolved into a mission-driven business designed to help others achieve the same. Today, Beard operates two Prime IV locations in Wichita, offering hydration and vitamin therapies that support energy, focus, and recovery. For business leaders, these services represent more than a luxury—they're a practical solution for supporting healthy employees in a fast-paced world. The connection between wellness and workplace performance isn't theoretical. Organizations that invest in employee health consistently report higher retention rates, stronger engagement, and increased productivity. Beard sees this firsthand with companies that implement wellness strategies through Prime IV. “There's a difference between saying you value your employees and actually doing something about it,” he says. Providing tangible resources shows employees that their well-being truly matters, creating trust and loyalty that no policy document can match. Saeks points out another key advantage: differentiation. In an era of talent shortages, offering meaningful wellness initiatives can set businesses apart from competitors. “Healthy employees don't just work harder—they work smarter,” Saeks emphasizes. Companies that prioritize health send a clear message about their culture, which resonates with top talent and strengthens employer branding. One of Beard's most practical suggestions for companies hesitant to start is simple: take one step. That might mean inviting a wellness provider for a lunch-and-learn, or giving team members a chance to experience a service firsthand. “Send in a champion from your team,” Beard advises. “Once they experience the benefits, it becomes easy to advocate for more.” This grassroots approach often sparks the momentum needed to make wellness part of the organizational fabric. Beyond physical health, Beard sees wellness as a catalyst for engagement and morale. The experience at Prime IV is designed with this in mind. From calming environments to personalized care, every detail is aimed at helping clients feel valued and cared for—an experience that businesses can mirror within their own culture. “Our goal is to make wellness approachable and enjoyable,” Beard explains. “When people feel better, they show up better—in every aspect of life.” Supporting healthy employees isn't a passing trend. It's a long-term strategy for businesses that want to thrive in an increasingly competitive landscape. For leaders like Saeks and Beard, the message is clear: prioritize your people's health, and performance will follow. Watch the full episode on YouTube. Fordify LIVE! streams every Wednesday at 11:00 a.m. Central on all social media platforms, bringing actionable insights and real conversations with industry leaders. New podcast episodes of The Business Growth Show drop every Thursday. About Cody Beard Cody Beard is the owner of Prime IV Hydration & Wellness in Wichita, Kansas, where he helps individuals and organizations take a proactive approach to health. With a background in manufacturing leadership, Cody understands the connection between workplace wellness, employee engagement, and performance. His mission is to make wellness accessible and actionable, offering hydration and vitamin therapies designed to boost energy, improve recovery, and enhance overall well-being. Learn more about Prime IV Hydration & Wellness. About Ford Saeks Ford Saeks is a Business Growth Accelerator with more than two decades of experience helping companies—from startups to Fortune 500s—generate over a billion dollars in sales. As President and CEO of Prime Concepts Group, Inc., Ford specializes in driving innovation, marketing strategy, and customer engagement. An accomplished entrepreneur, Ford has founded more than ten companies, authored five books, and is a recognized expert on leveraging AI for business. Learn more at ProfitRichResults.com and watch his show at Fordify.tv.

Send us a textYour top performer just asked if you've heard of "quiet cracking"—and suddenly, this term is everywhere. Business Insider calls it the latest workplace buzzword. Fortune reports it's costing the global economy $8.9 trillion. But here's what the business media isn't telling you: Women are experiencing this workplace crisis at disproportionately higher rates, and the solutions being proposed completely miss the mark.What This Episode Covers:In this deep-dive analysis, communication and leadership expert Kele Belton decodes the "quiet cracking" phenomenon that's dominating workplace headlines in 2025. Unlike the surface-level coverage in Forbes and Fortune, this episode reveals the hidden gender dimension of this crisis and provides strategic frameworks for navigating these challenging workplace dynamics.What You'll Learn:The 4 key characteristics that distinguish quiet cracking from quiet quittingWhy 82% of employees feel secure today, but only 62% see a future at their companyThe critical difference between intentional boundary-setting and unintentional breakdownWhy women are experiencing quiet cracking at higher rates than menKey Takeaways:Quiet cracking isn't a personal failure—it's a predictable outcome of broken workplace systemsWomen carry 60% more emotional labor, making them vulnerable to this phenomenonYour communication skills and emotional intelligence are your greatest assets in addressing this crisisOrganizations treating this as an employee problem (not a systemic issue) are the ones to leaveNotable Statistics Discussed:54% of employees experiencing quiet cracking (TalentLMS)$8.9 trillion in lost global productivity (Gallup)152% more likely to feel undervalued when experiencing quiet crackingOnly 31% of employees feel engaged in 2024 (lowest in a decade)Resources Mentioned:TalentLMS Quiet Cracking StudyGallup Employee Engagement ResearchFortune, Forbes, and Business Insider workplace trend coverageThe "Invisible Load Analysis" Framework (exclusive to this episode)Connect with Kele for more leadership insights:LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.com

With the healthcare landscape seeing many evolving changes, employee engagement is no longer just a buzzword—it's now a business imperative. Amid rising turnover and persistent staffing shortages, organizations are under pressure to build resilient, engaged teams. According to Gallup, 70% of the variance in team engagement is tied to one factor: the team's manager. As post-pandemic workforce challenges persist, this stat underscores the critical, yet often overlooked, role of middle management.So, how can healthcare leaders harness the influence of middle managers to build a stronger, more engaged workforce?That's the question at the heart of the latest episode of I Don't Care, hosted by Dr. Kevin Stevenson. Joining him is Burl Stamp, President and Founder of Stamp & Chase, a consultancy focused on transforming workplace culture in healthcare. Drawing from his background as a former CEO of a hospital, Stamp shares insights into what truly drives engagement and why the real solution lies in supporting those caught between the C-suite and the frontlines.The key topics of conversation are…Burl believes that middle managers are more burned out than frontline workers, yet they hold the key to stabilizing teams and reducing turnover.From patient experience to staff satisfaction, communication remains the single most impactful skill in healthcare settings, and middle managers have to lead the charge.Burl addresses how generational changes and post-COVID values are reshaping expectations, making it vital to rethink management development and engagement strategies.Burl Stamp is the President and Founder of Stamp & Chase, a firm that helps healthcare organizations improve patient and employee experiences through leadership development and communication training. Prior to founding the company in 2003, he served as the CEO of Phoenix Children's Hospital and held leadership roles within BJC HealthCare in St. Louis. Today, his work centers on helping healthcare organizations navigate workforce instability by empowering middle management, a focus born from both personal experience and industry need.

Imagine a company culture where people happily do meaningful work they believe in, alongside supportive, positive, enthusiastic colleagues. Garry Ridge, former CEO of WD-40, did just that and then wrote 'Any Dumb-Ass Can Do It: Learning Moments from an Everyday CEO of a Multi-Billion-Dollar Company' to share exactly how he did it. I'm willing to bet that somewhere in your home, there is a blue and yellow can of WD-40. Garry grew WD-40 from a company worth $300 million to $3.6 billion, all the while maintaining a culture where 97% of employees say they love working at WD-40. Named by Inc. Magazine as one of the world's top 10 Most Admired CEOs, he served as CEO of WD-40 for 25 years. This is a classic audit for every company owner.   LINKS   Garry's Website www.thelearningmoment.net   Book on Amazon Any Dumb-Ass Can Do It: Learning Moments from an Everyday CEO of a Multi-Billion-Dollar Company   The Mojo Sessions website www.themojosessions.com   The Mojo Sessions on Patreon www.patreon.com/TheMojoSessions Full transcripts of the show (plus time codes) are available on Patreon.   The Mojo Sessions on Facebook www.facebook.com/TheMojoSessions   Gary on LinkedIn www.linkedin.com/in/gary-bertwistle   Gary on Twitter www.twitter.com/GaryBertwistle   The Mojo Sessions on Instagram www.instagram.com/themojosessions   If you like what you hear, we'd be grateful for a review on Apple Podcasts or Spotify. Happy listening!   © 2025 Gary Bertwistle.  All Rights Reserved.  

Your team has lost motivation for the job. Employee engagement is down. In this episode, you'll learn why you're seeing low engagement and how to support your team when it happens. And you'll discover why women engineers have an advantage here.

Too often, Lean consultants and improvement practitioners have the skills and tools to create massive transformation but struggle to communicate their value in a way that resonates with executives and decision-makers. In this bonus episode, I sit down with Katie Anderson, internationally recognized leadership and Lean consultant, to talk about why positioning and language matter just as much as technical expertise. Together, we unpack the challenges practitioners face when they rely on jargon and how reframing your message in terms of outcomes, people, and business value opens doors to greater influence. What You'll Learn in This Episode Why Lean practitioners often undersell their impact by focusing on tools instead of transformation How to drop jargon and speak in language executives immediately understand The power of positioning yourself as a strategic partner, not just a process expert Why “respect for people” is not just a Lean principle but a compelling value proposition Practical tips to reframe your message so it connects to both business results and human impact Why This Conversation Matters If you have ever felt frustrated that leaders do not understand what you do, this episode is for you. Katie and I dig into the real reason. It is not that your work lacks value. It is that the way you describe it may not bridge the gap between process improvement and business outcomes. This conversation will help you reimagine how you talk about your expertise so that you are seen not as a support function but as an indispensable partner in driving organizational success. Where To Dive In (00:10) Empowering Lean Consultants Through Positioning(11:59) Developing Lean Culture for Employee Engagement(16:48) Framing Value Transformation for Lean Implementation(22:58) Aligning Consultants for Organizational Transformation(32:57) Creating a Unified Vision for Change(44:29) Articulating Value and Impact in Lean(50:03) Measuring and Communicating Lean Value Next Steps If this conversation with Katie Anderson resonated with you and you're ready to level up your own positioning and influence as a consultant, I've created a free resource just for you. This FREE audio training and workbook, From Playing Small to Playing True, has proven strategies to get you the clarity & confidence you need to go after the consulting or coaching clients, impact & income you're ready for. When you know the value of what you do and convey it with clarity, building a highly profitable, purpose-driven consulting or coaching business isn't just possible, but inevitable! (even in challenging economic times). Sign up here. Check out my other episode where Katie and I dive into the ROI of her positioning and messaging transformation. AND you can see the full case study on Katie's brand positioning transformation here. If you're ready to stop hiding behind jargon and start positioning your expertise in a way that leaders truly understand, let's talk. Book a free discovery call with me and we'll explore how you can elevate your message, expand your influence, and create the impact you're meant to have. Book your Discovery Call and learn more about my services here. If you enjoyed this episode, you might also like: The ROI of Elevating Your Strategic Positioning & Messaging with Katie Anderson (Ep126) How to Use Your Love for Learning to Take Bigger Risks with Katie Anderson (Ep35) Why Lean Is the Best Way to True Employee Engagement with Tom West and Mark Ryan (Ep125) What If We Got Employee Engagement All Wrong with Beverly Crowell (Ep124) Peter Block on Flawless Consulting, Relationship Power & the Common Good (Ep123) About the guest: Katie Anderson is an internationally recognized leadership consultant, professional speaker, and learning enthusiast, who inspires and equips purpose-driven leaders create organizational learning cultures that foster innovation, engagement, and continuous improvement. A skilled change agent, Katie has empowered tens of thousands of global leaders across diverse industries to transform their cultures and accelerate individual and organizational impact. Katie is the author of the bestselling book Learning to Lead, Leading to Learn, which has received multiple international awards, including the Shingo Publication Award, and has been translated into over eight languages. Katie is also the host of the transformational leadership podcast Chain of Learning®. Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health policy. A global citizen who has lived in seven countries, Katie regularly hosts an immersive Japan Leadership Experience for global leaders looking to deepen their knowledge of people-centered leadership and operational excellence. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

The #1 Leadership Skill No One Teaches | Chris Dyer on Company Culture & Scaling Businesses Culture isn't an afterthought—it's the foundation of every successful business. In this episode of Unemployable with Jeff Dudan, I sit down with Chris Dyer, Inc. Magazine's #1 leadership speaker on company culture, elite water polo athlete, and author of The Power of Company Culture. We explore how to build scalable culture from day one, why meetings reveal the truth about leadership, and how to balance people and performance metrics in fast-growth companies. Chris shares his seven pillars of culture, insights on remote work, and why AI is reshaping how leaders think about the future of business. If you're a startup founder, entrepreneur, franchise owner, or leader looking to create a team that thrives—this conversation will change the way you think about leadership.

The #1 Leadership Skill No One Teaches | Chris Dyer on Company Culture & Scaling Businesses Culture isn't an afterthought—it's the foundation of every successful business. In this episode of Unemployable with Jeff Dudan, I sit down with Chris Dyer, Inc. Magazine's #1 leadership speaker on company culture, elite water polo athlete, and author of The Power of Company Culture. We explore how to build scalable culture from day one, why meetings reveal the truth about leadership, and how to balance people and performance metrics in fast-growth companies. Chris shares his seven pillars of culture, insights on remote work, and why AI is reshaping how leaders think about the future of business. If you're a startup founder, entrepreneur, franchise owner, or leader looking to create a team that thrives—this conversation will change the way you think about leadership.

What if leadership isn't just about driving results today, but building tomorrow's leaders? Scott Burgmeyer, co-founder of the BecomeMore Group, introduces a simple equation: Performance = Potential – Interference. Instead of adding more strategies or tools, great leaders create breakthroughs by removing barriers — policies, processes, or even self-doubt — unlocking exponential growth.He emphasizes strategic thinking as a neglected but vital skill. In today's reactive culture, leaders must carve out time to reflect, starting with 10 minutes a week. By asking, What's working? What's not? What will I do differently? leaders can shift from busyness to clarity. Growth comes through the “squirm factor,” where discomfort fuels progress.Scott believes true leaders don't create followers, they create more leaders. By asking questions instead of always giving answers, they spark independence and transformation. His challenge: remove interferences, think deeply, embrace discomfort, and commit to developing leaders who develop leaders — because the future depends on it.

BONUS: Rob Gallaher Reveals The Management Revolution Transforming Company Culture and Employee Engagement In this BONUS episode, we dive deep into the transformative power of profit sharing with Rob Gallaher, CEO of Gallaher Co. Rob shares his journey from an overworked entrepreneur sacrificing family time to building a thriving business model that aligns employee success with company growth. Through practical insights and hard-learned lessons, we explore how monthly profit sharing can revolutionize workplace dynamics and create genuine shared success. The Genesis of a Profit Sharing Revolution "I was an entrepreneur, working long hours and sacrificing family time. I realized my situation in life was not so good anymore, and even my health was suffering." Rob Gallaher's journey to profit sharing began with a personal crisis. As a successful entrepreneur, he found himself trapped in the classic founder's dilemma - working endless hours while his health and family relationships suffered. This realization prompted him to seek alternative business models from other successful owners. His discovery of profit sharing wasn't immediate magic, but rather a methodical approach to solving the fundamental disconnect between business success and employee engagement. Since implementing it in 2015, Rob has refined his approach through real-world application, leading him to document his learnings in his book after others began noticing the remarkable success of his companies. Defining True Profit Sharing "Take the company's financial success and share it with individuals that make it happen. The main thing: it must be monthly." Rob's definition of profit sharing goes beyond traditional annual bonuses or stock options. His approach centers on taking actual company profits and distributing them to the people who directly contribute to generating those profits. The cornerstone of his system is monthly distribution, recognizing that people manage their personal finances on a monthly basis, not quarterly or annually. This frequency ensures that profit sharing becomes integrated into employees' monthly budgets and thinking patterns, creating immediate behavioral impact rather than distant, abstract benefits. The Power of Immediate Impact "No one manages quarterly their personal life. The profit sharing needs to adapt to that monthly reality. If we don't affect people's monthly budget we don't affect how they think." The monthly frequency of Rob's profit sharing system creates tangible, immediate impact on employees' financial lives. Unlike equity or long-term bonuses that feel distant and uncertain, monthly profit sharing becomes part of employees' regular financial planning. This immediacy changes how people approach their work, leading them to ask "what can I do to get it" and investing more personally in company success. Rob emphasizes making the amounts substantial - recommending four-digit numbers that genuinely affect people's monthly reality rather than token gestures that get lost in regular paychecks. Rethinking Performance Management "I don't like the word 'review'. I prefer the word 'reflection', we do it every 6 months. I wanted to change the tone and what was happening in those meetings." Traditional performance reviews create antagonistic dynamics where employees feel anxious and stressed, often leading to negotiations that feel like battles. Rob has completely reimagined this process by separating profit sharing from performance evaluations and changing the language from "reviews" to "reflections." This shift eliminates the transactional nature of traditional reviews where employees feel they must fight for raises and promotions. Instead, profit sharing operates independently of individual performance metrics, creating a more collaborative and less stressful environment for genuine performance discussions. Strategic Implementation Framework "You need a business that makes a profit, you need to have accurate accounting, and you need to be a leader - you need to have the respect and trust of your leadership." Rob outlines three fundamental prerequisites for successful profit sharing implementation. First, the business must be genuinely profitable - you cannot share what doesn't exist. Second, accurate accounting systems are essential to track and calculate profits transparently. Third, leadership credibility is crucial because profit sharing requires employees to trust that leaders will follow through on commitments. Rob recommends starting with a flat rate and minimum amount, such as $1,000, and focusing on decision-makers who directly affect company profitability rather than attempting to include every employee from the start. Targeting Decision Makers "Who are the people who make decisions that affect the profit of your business? Share the profit with the decision makers that affect profit." Rather than implementing company-wide profit sharing immediately, Rob advocates for a targeted approach focusing on employees who make decisions directly impacting profitability. This strategic selection ensures that profit sharing reaches the people whose daily choices most influence company success. By identifying and rewarding these key decision-makers first, companies can create a focused impact that generates measurable results before expanding the program to additional team members. Getting Started: First Steps for Implementation "Figure out your average profit." For companies interested in profit sharing but unsure where to begin, Rob recommends starting with fundamental financial analysis. Understanding average monthly profits provides the baseline for determining sustainable sharing amounts. This analysis helps leaders set realistic expectations and design a program that won't compromise business stability while still providing meaningful benefits to employees. The key is ensuring that profit sharing enhances rather than threatens the company's financial foundation. About Rob Gallaher Rob Gallaher, CEO of Gallaher Co., leads five companies across industries. Since founding his construction firm in 2010, he's championed profit sharing as a catalyst for growth. His book, Profit Sharing: The Power of Shared Success, and upcoming course reflect his passion for aligning employee and company success. You can also learn more about Rob's Profit Sharing strategy with his online course at Profitx.co. You can link with Rob Gallaher on LinkedIn, and connect with Rob Gallaher on facebook.

In an industry where technology often takes the spotlight, Deidre Diamond, Founder and CEO of CyberSN, and Carraig Stanwyck, CEO and former Fortune 200 CISO, are making the case for a shift in focus—one where people, not just tools, drive operational success.Deidre's journey began in cyber talent matching, where she saw firsthand the persistent workforce challenges organizations face—burnout, retention struggles, and a lack of career planning. These challenges inspired the creation of a workforce risk management practice designed to quantify and address the human side of cybersecurity. The approach goes beyond staffing—it maps skills, capabilities, and job alignment in real time, enabling leaders to strategically plan their workforce instead of reacting to turnover.Carraig's perspective as a leader building teams across government, startup, and enterprise environments reinforces the message: “If you get the people right, everything else comes together.” Even leaders already committed to employee engagement often lack the visibility to fully understand capability gaps, skill utilization, and role misalignment. Carraig describes how moving from static spreadsheets to a dynamic platform revealed hidden opportunities—such as repositioning talent into roles that better matched their strengths—while also giving executives a clear capability-to-staffing view.This real-time insight changes everything. Leaders can create accurate job descriptions based on actual needs, build stronger business cases for budgets, and proactively plan for growth. The results aren't just operational—employees feel invested in, leading to greater fulfillment, better retention, and improved professional efficacy.Both Deidre and Carraig emphasize that this approach isn't just about solving today's staffing needs. It's about preparing for a future where emotional intelligence, creative collaboration, and adaptability will be more critical than ever. As AI takes on repeatable tasks, the human ability to think strategically, work cohesively, and innovate will define success.The takeaway is clear: cybersecurity's greatest asset isn't a piece of technology—it's a workforce that's understood, empowered, and aligned with the mission.Learn more about CyberSN: https://itspm.ag/cybersn-476941Note: This story contains promotional content. Learn more.Guests:Deidre Diamond, Founder and CEO of CyberSN | On LinkedIn: https://www.linkedin.com/in/deidrediamond/Carraig Stanwyck, CEO at 3 Tree Tech and former Fortune 200 CISO | On LinkedIn: https://www.linkedin.com/in/carraig-stanwyck/ResourcesLearn more and catch more stories from CyberSN: https://www.itspmagazine.com/directory/cybersnLearn more about ITSPmagazine Brand Story Podcasts: https://www.itspmagazine.com/purchase-programsNewsletter Archive: https://www.linkedin.com/newsletters/tune-into-the-latest-podcasts-7109347022809309184/Business Newsletter Signup: https://www.itspmagazine.com/itspmagazine-business-updates-sign-upAre you interested in telling your story?https://www.itspmagazine.com/telling-your-storyKeywords: marco ciappelli, deidre diamond, carraig stanwyck, cybersecurity, workforce management, talent retention, job descriptions, skills gap, leadership, employee engagement, career development, black hat, black hat usa, black hat 2025, workforce risk management

Welcome to the start of our SIX PART SERIES, "Communication Lies Leaders Believe." In this episode, Tammy J. Bond tackles a common and costly workplace myth: the idea that an employee who says they're "overwhelmed" simply needs more support. Tammy reveals: when a direct report can't articulate their workload, they're not overwhelmed—they're underperforming and avoiding accountability. Tammy provides a practical, no-nonsense strategy to get to the root of the problem. She introduces the "Squeeze Technique," a method to transform excuses into ownership. It's about providing the clarity, structure, and accountability people need to succeed. Tammy challenges leaders to stop avoiding tough conversations and start leading with clear expectations, because overwhelmed does not equal accountability. Key Takeaways for Leaders Overwhelmed is the New Excuse: Recognize that "overwhelmed" is often used as a blanket statement to avoid accountability. It's up to you to dig deeper. The Squeeze Technique: Apply this strategy to press for specifics when an employee claims to be overwhelmed. Ask for details on their daily tasks, resources, and time management. Stop Babysitting: Your job isn't to put on a magic cape and solve their problems. It's to provide the clarity, tools, and accountability for them to solve it themselves. Avoidance vs. Support: Don't confuse avoiding a hard conversation with "keeping the peace." Your avoidance is actually enabling learned helplessness and resentment. Victim Mindset: The victim narrative ("I can't do it all") must be transformed into a framework of personal ownership and responsibility. The Power of Documentation: Use frequent, short meetings and follow-up emails to document expectations and deliverables. This serves as a foundation for accountability or necessary escalation. Ownership through Reflection: Flip an employee's excuses by asking them to reflect on their role in the situation, turning their focus from external factors to internal responsibility. In This Episode, You'll Learn How to identify when an employee is underperforming versus truly overwhelmed. The "Squeeze Technique" to get specifics and expose lack of follow-through. Why avoiding difficult conversations about performance leads to resentment and drama. Practical steps for setting clear expectations and daily check-ins to foster accountability. How to use documentation to support your leadership decisions and escalation processes. Resources Listen to the full six-part series: "Communication Lies Leaders Believe." bondgroupenterprises.com/podcast Join the waitlist for our next Leadership Sandbox Mastermind groups, starting in September, to get the support you need to lead with bold clarity and stop operating on lies. Sign up today: leadershipsandbox.com/groups

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can't imagine living without. From the importance of loving what you do to the power of being a resource broker, learn actionable strategies to elevate your client partnerships. Tune in to explore the evolving ABCs of business and how to always be connecting in today's dynamic landscape. Takeaways: Tipping practices can create frustration for delivery workers. AI is reshaping the workforce, but human interaction remains essential. Boreout is a significant issue in remote work environments. Building strong client relationships is crucial for business success. Being a trusted partner means being committed to clients' success. Effective communication is key to maintaining employee engagement. AI can enhance efficiency but should not replace human connection. Understanding clients' goals can lead to better partnerships. Transparency in communication fosters trust with clients. The ABCs of business have shifted from closing deals to building connections. Chapters:   00:00Introduction and Summer Heat 00:48DoorDash Tipping Controversy 05:38AI Automation and Job Displacement 11:42Burnout vs. Boreout in the Workplace 15:39Engaging Employees in the Modern Workplace 16:57The Impact of AI on Jobs 17:56Creativity and Conversation in the Age of Technology 19:13Building Trust: The Bomb Shelter Concept 21:56Becoming an Indispensable Partner 23:48Transparency and Difficult Conversations 25:01Being a Resource Broker for Clients 26:27Educating vs. Selling: A New Approach 29:42Commitment to Client Success 31:52The Shift from Closing to Connecting   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Lean: The unsung hero of employee engagement that actually works You might think employee engagement is best created by HR. Think again. In this episode of the Consulting Matters podcast, I'm joined by Tom West and Mark Ryan of Green Dot Consulting - self-proclaimed improvement nerds on a mission to rescue the world from bad processes. If you're a consultant or coach who wants to help your clients improve performance and engagement (especially in these uncertain times), this conversation is a must-listen. We unpack why process improvement isn't just about efficiency… …it's a powerful, people-first strategy that boosts morale, productivity, and performance all at once! Tune in to discover: Why Lean and process improvement is the most overlooked secret to increasing employee engagement What leaders of highly engaged workforces NEVER do when faced with lots of employee complaints Why fixing broken processes (more than recognition or bumps in pay) makes employees feel respected, appreciated, valued and heard Where hidden opportunities for cross-functional collaboration between Lean, HR, and OD are waiting to be uncovered Why consultants and coaches who connect people, process, and profit are needed now more than ever How to make waste the enemy—not the economy—so you can boldly position yourself for the clients who need you right now Listen now and get ready to become an improvement nerd yourself (if you're not already). Where to dive in: (00:00) The Power of Lean for Engagement(04:59) Passion for Process Improvement(11:42) Uncovering Employee Engagement Gaps(27:20) The Value of Employee Engagement(37:58) Collaboration for Operational Excellence(49:19) Empowering People for Success(58:33) Uncovering Lean Process Improvement Value About the guests: Thomas West, founder of GreenDot, is an “Improvement Nerd” with a rare ASQ Master Black Belt and a string of other credentials that prove he's as good with strategy as he is with a stopwatch. A PMP, Organizational Change Management pro, and Malcolm Baldrige Examiner, Thomas helps organizations go from good to great by building cultures where ideas flourish and change sticks. When he's not improving processes, he's training for endurance races or visiting National Parks with his wife and three sons, on track to see them all before the boys graduate. Mark Ryan is a process improvement and operational leader at GreenDot, where he drives organizational change from the ground up. He empowers teams through Lean Six Sigma training and workshops, helping companies eliminate waste, boost efficiency, and build a culture of daily improvement. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

In this powerful and thought-provoking episode of Mindset Mastery Moments, Dr. Alisa Whyte sits down with Noel Massie — former Vice President of Operations at UPS and author of Congrats! You've Been Promoted — for a masterclass on real leadership.Together, they unpack the journey from being a high-performing employee to becoming an effective, values-driven leader. Noel shares the unseen challenges newly promoted leaders face, including ethical dilemmas, trust-building, team dynamics, and navigating the balance between accountability and empathy. Through candid stories and deeply reflective insights, this conversation is a blueprint for anyone who wants to lead with integrity, emotional intelligence, and purpose.From operational excellence to community engagement and mentorship, Dr. Alisa and Noel explore the lifelong responsibility of leadership — not as a title, but as a mindset. Whether you're newly promoted, aspiring to lead, or mentoring others, this episode is filled with practical takeaways that will elevate your leadership game.Key Takeaways:Promotions require more than performance — they demand preparation.Leadership is about influencing behavior without force.Integrity is the cornerstone of sustainable leadership.Employees leave managers, not companies.Coaching, feedback, and trust are the building blocks of team success.Emotional awareness and empathy are not soft skills — they're survival skills for today's leaders.Leadership must be intentional, values-driven, and rooted in communication.Diverse mentorship and community engagement expand a leader's impact.Connect with Noel Massie:

Send us a Message!In this episode, we explore common yet ineffective employee engagement activities. We recap some points around employee engagement from past episodes, while providing some clarity on why what you might be implementing is not working.Our prescription for this episode is to understand that employee engagement actions are different from the outcome of having engaged employees. What most companies do not realize they are actually looking for improvements to the employee experience.Past Episode Referenced:Season 1 Episode 14: Why Is Employee Engagement So Difficult?Season 1 Episode 24: What Makes Employee Engagement Actually Work?Season 2 Episode 11: Should Companies Be Doing Employee Engagement?Season 2 Episode 22: Is Fun A Dangerous Expectation In Organizational Culture?Season 3 Episode 11: What Is Some Practical Psychology For The Workplace?Season 3 Episode 24: What Do I Need To Know To Be An Effective Leader?To talk more about employee engagement and the employee experience, reach out to us at info@roman3.ca or through our LinkedIn page at https://www.linkedin.com/company/roman3Don't forget to sign up for our New Quarterly Newsletter that launched in the fall of 2024!About Our Hosts!James is an experienced business coach with a specialization in HR management and talent attraction and retention. Coby is a skilled educator and has an extensive background in building workforce and organizational capacity. For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.

Employee engagement is not a soft skill – it's a leadership responsibility. And according to Kris Sirchio, it's one of the most underrated KPIs on every CEO's agenda. In this episode of the Team Behind the Scenes series, Stefan speaks with Kris Sirchio – cooperation partner, trainer, advisor, and friend. Kris is the former CEO of North American Breweries, now CEO of Net Positive Holdings, and a seasoned leadership partner in the LEITWOLF® network. Together, they explore what people truly need in order to stay motivated and perform sustainably – and what leaders can do to make that happen. Kris shares his perspective from over three decades of leadership in global corporations, transformation journeys, and cultural change. At the core: trust, clarity, purpose – and the triad of being valued, included, and empowered. An honest conversation about leadership that drives real impact – because it puts people first. ––– Kris LinkedIn: https://www.linkedin.com/in/krissirchio/ Do you like the LEITWOLF® Leadership podcast? Then please rate it with a star rating and review it on iTunes or/and Spotify. This will help us to further improve this LEITWOLF® podcast and make it more visible. ––– Book your access to the LEITWOLF® Academy NOW: https://stefan-homeister-leadership.com/link/leitwolf-academy-en Would you like solid tips or support on how to implement good leadership in your company? Then please get in touch with Stefan via mail: homeister@stefan-homeister-leadership.com Or arrange a free phone call here: https://stefan-homeister-leadership.com/link/calendly-en // LINKEDIN: https://stefan-homeister-leadership.com/link/linkedin // WEBSITE: https://stefan-homeister-leadership.com ® 2017 STEFAN HOMEISTER LEITWOLF® ALL RIGHTS RESERVE ___ LEITWOLF Podcast, Leadership, Management, Stefan Homeister, Podcast, Business Leadership, Successful Leadership, Organizational Management, Leadership Skills, Leadership Development, Team Management, Self-leadership, Leadership Coaching, Leadership Training, Career Development, Leadership Personality, Success Strategies, Organizational Culture, Motivation and Leadership, Leadership Tips, Leadership Insights, Change Management, Visionary Leadership, Leadership Interviews, Successful Managers, Entrepreneurial Tips, Leadership Best Practices, Leadership Perspectives, Business Coaching

Culture isn't something you build later, it's happening right now, whether you're aware of it or not. In this powerful episode, Dr. Angela Jackson joins George to break down how intentional leadership can make or break your team's energy, retention, and trust. If you're building anything with people… This one's a masterclass.What You'll Learn:Why culture is always being created, whether you're intentional or notThe hidden ways leaders shape employee experience and retentionHow to recognize and reverse “quiet quitting” inside your businessThe role of empathy and flexibility in building high-performing teamsHow to build a win-win workplace that drives innovation and resultsPractical strategies to empower team ownership and close the communication loopThe difference between transactional perks and meaningful benefitsHow to intentionally develop managers and “culture carriers” in your organizationKey Takeaways:✔️Culture is created by default or design, choose wisely.✔️60% of employees feel their bosses don't care about them.✔️Startups often unconsciously build zero-sum workplaces.✔️Quiet quitting happens when leaders aren't listening.✔️Retention and results start with empathy and agency.✔️Reimagine benefits around what actually matters to employees.✔️Great managers are made, not born, train them intentionally.✔️Give team members ownership and a voice in innovation.Timestamps:[00:00] – Culture is created whether we intend it or not[04:00] – What entrepreneurs get wrong about culture[06:00] – The “quiet quitting” epidemic and what causes it[08:30] – How to hire for complementary strengths[11:00] – KPIs for culture: where to begin[14:30] – Culture carriers and manager training[18:30] – Leadership mistakes: hiring for potential with no support[21:00] – Practicing culture in 1:1 relationships[23:00] – Boundaries, burnout, and leading by example[26:00] – Why “throwing money” at problems doesn't fix culture[29:30] – Ownership mindset: every employee as a leader[32:00] – How to close the loop and truly listen to your team[36:00] – Flexibility, empathy, and benefits that actually work[38:00] – How culture impacts business outcomes[41:00] – Wrap up: start small, lead intentionallyYour Challenge This Week:Share your biggest insight from today's episode on Instagram and tag us!Start a conversation with your team—what kind of culture are you really creating?Grab Dr. Angela Jackson's book The Win-Win Workplace and begin applying at least one principle this week.Connect with Dr. Angela Jackson on Instagram, Facebook or LinkedIn.For more real, tactical wisdom and behind-the-scenes lessons, follow George on Instagram: @itsgeorgebryantJoin The Alliance – The Relationship Beats Algorithms™ community for entrepreneurs scaling with trust and connection.Apply for 1:1 Coaching – Ready to build with sustainability, impact, and ease? Apply here.Live Events – Get in the room where long-term success is built: mindofgeorge.com/event

#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale.To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner.Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcastFor all episodes, please check out www.thePOZcast.com Summary:Julie Sexton, Land O'Lakes, organizational culture, HR innovation, employee engagement, technology in HR, veterans in workforce, talent acquisition, flex work, leadership, Land O'Lakes, leadership, talent management, generational differences, agriculture industry, AI in business, career advice, employee engagement, mentoring, organizational cultureTakeaways:- Julie fell into HR by choosing it as a versatile concentration in college.- Land O'Lakes offers a culture where employees can have a real impact.- Transparency and humanness are key in leadership.- People strive to do their best and want to be valued.- The evolution of technology has greatly improved HR processes.- Flexibility in roles can attract a diverse talent pool.- Piloting initiatives allows for learning and adaptation.- Supporting veterans through programs like SkillBridge is crucial.- Diversity includes mindset and experiences, not just demographics.- Land O'Lakes is more than just butter; it's a significant agricultural co-op. Land O'Lakes operates across the entire agricultural value chain.- The cooperative model allows for direct ownership by farmers and producers.- Nurturing future leaders involves experience, mentoring, and skill development.- It's important to recognize that not everyone is suited for leadership roles.- An individual contributor career path is essential for deep expertise.- Understanding employee values through surveys can enhance engagement.- Reverse mentoring programs can bridge generational gaps.- A talent strategy aligns workforce development with business goals.- Honest communication is crucial in performance evaluations.- Self-reflection and openness to feedback are key to career growth.Chapters00:00 Introduction to Julie Sexton and Her Journey02:03 The Importance of Organizational Culture06:49 Defining and Living Organizational Culture08:10 The Evolution of Technology in HR10:18 AI and Innovation in Recruitment12:25 Balancing Flexibility in Manufacturing Roles14:41 Innovating Employee Engagement Strategies17:08 Supporting Veterans in the Workforce20:09 Attracting Talent Beyond Butter21:30 Understanding Land O'Lakes' Unique Position24:05 Nurturing Future Leaders26:51 Navigating Multi-Generational Workplaces28:07 Building a Talent Strategy30:00 Evaluating Talent and Performance30:53 Interviewing for Value Addition33:05 Challenges Facing the Agriculture Industry34:50 Embracing Generative AI37:00 Career Advice and Self-Reflection

 Want to get your winery featured in the press? Start with a better press release. Erin Kirschenmann, Managing Editor of Wine Business Monthly and founder of Novel Pairings, shares what makes a press release newsworthy. She explains how to tailor your message, capture editors' attention with the five Ws, and why showcasing the human side of your brand matters. Learn how to craft more effective press releases and make your brand stand out. Resources:         265: How to Stand Out on Social Media in 2025 276: The Business Case for Employee Engagement in the Wine Industry | Marketing Tip Monday Erin Kirschenmann on Instagram Novel Pairings Wine Business Vineyard Team Programs: Juan Nevarez Memorial Scholarship - Donate Online Courses – DPR & CCA Hours SIP Certified – Show your care for the people and planet   Sustainable Ag Expo – The premiere winegrowing event of the year Vineyard Team – Become a Member

“We tend to do things because that's the way it's always been, not because it's the right answer.”In this episode, Belonging and Connection Strategist, Dr. Roz Cohen, shares a practical approach to hiring practices that foster employee engagement and belonging at work, as well as how leaders can share the mental load of being the person who does it all.This conversation is so refreshing in that Dr. Roz takes big concept ideas, such as hiring practices, employee engagement, inclusive leadership, connection and belonging, and breaks them down into incredibly relevant questions and actionable behaviors, specific to you and your organization.The more we can create the environment Dr. Roz suggests, the happier people will be in our organization, including us!—Dr. Roz Cohen has spent over two decades proving that great workplaces aren't built on policies alone—they're built on real human connections. As Chief People Officer at LNW Advisors and founder of Socius Strategies, she's made it her mission to help organizations create cultures where everyone truly belongs. Roz's journey through HR leadership has taken her from the magic of Disney to the fast-paced world of Banc of America Securities and Hall Capital Partners. Along the way, she's discovered that whether you're entertaining millions or managing billions, the secret ingredient is always the same: authentic relationships and inclusive leadership. With her Ph.D. in Leadership and Change from Antioch University and credentials as both an SPHR® and SHRM-SCP, Roz brings serious expertise to her work. But ask anyone who's worked with her, and they'll tell you she's just as likely to roll up her sleeves and dig into the real challenges facing teams today. When she's not busy changing workplace cultures one connection at a time, you might find Roz training for the NYC Marathon, exploring new cuisines, or planning her next travel adventure. Her philosophy is simple: we all thrive when we feel genuinely connected to the work we do and the people we do it with.Learn more about and connect with Dr. Roz at https://lnwadvisors.com/bio/rosalind-f-cohen-ph-d-sphr/ and https://www.linkedin.com/in/rosalindfcohen.

Prescription drug costs are rising, and employers are feeling the pressure. In this episode of The Moneyball Podcast, Scott Wham and Richard Lo, Director of Clinical Services, tackle the complex world of prescription drug pricing, pharmacy benefit management, and healthcare policy. With Richard's background as a community pharmacist and Scott's strategic insights, they explore how employers can navigate rising costs, ensure ethical practices, and prepare for future growth.

Send us a text“What got you here, won't get you there.” ~ Jessper MaquindangAbout Our Guest:With over a decade of experience as a Company Culture, Employee Engagement, and Team-Building Consultant, Jessper Maquindang has mastered transforming workplace environments. Graduating from the University of Southern California with an Executive Master's Degree in Leadership, his holistic, data-driven approach addresses unique challenges. He's received Santa Clarita Valley's “40 Under Forty” award for leadership contributions and served on JCI USA's executive board, mentoring young leaders. Jessper's achievements include enhancing engagement, facilitating impactful retreats, and providing executive coaching. Beyond his professional pursuits, he's an avid marathon trainer, business book reader, and traveler. His commitment extends to voluntary work with the American Red Cross, building resilient communities.SHOW NOTES & LINKS: Website: https://www.famileadconsulting.com/ REMARKABLE SPECIAL OFFER(S):REMARKABLE OFFER 1: Save 30% to 80% on EVERYTHING you order at MyPillow.com with Free Promo Code, “REMARKABLE“. Yes, that's right! Use the best My Pillow promo code out there to save a TON of money on all 200+ quality, comfortable, cozy home goods at MyPillow.com/Remarkable, or by calling 1-800-644-6612. From sheets, to blankets, to pillows, to mattress toppers, be ready to sleep better and live more comfortably than you ever have before!REMARKABLE OFFER 2: Free Gift from Jessper: http://www.famileadconsulting.com/free-gift CORE THEMES, KEYWORDS, & MENTIONS:resilience, ultra marathon runner, high expectations, low expectations, Asthma, marathon runners, 26.2 miles, setting goals, limitations, overcoming limitations, training, full marathon, San Diego Marathon, beating Asthma, overcoming Asthma, consistent effort, achieving your goals, trail race, team building, team leadership, company culture, adaptability For more Remarkable Episodes, Inspiration, and Motivation, please visit https://davidpasqualone.com/Support the showWant Even More?

What if the biggest performance problem in your organization isn't a lack of talent, but a lack of care? This week, Mark and Randy dive into the real difference between motivation and engagement and why leaders must take full responsibility for keeping hearts in the game. Discover the four keys to cultivating a team that cares deeply about their work, their coworkers, and your vision.Subscribe to Our Newsletter Here: https://leadeveryday.com/newsletter/

The Engagement Epidemic: Why Your Paycheck Isn't Enough to Keep People Caring Think handing out paychecks automatically creates engaged employees? Think again! The Usual Suspects are back to shatter another leadership myth that's costing organizations big time. With only 31% of employees actually engaged at work (thanks, Gallup!), it's time to face the uncomfortable truth: your people might be physically present but mentally checked out. The Real Talk on Real Engagement Myth-Busting Moment: Just because someone shows up and collects a paycheck doesn't mean they're invested in your mission. In fact, nearly 20% are actively working against you - ouch! The Relationship Revolution: Our panel discovered that the most engaging workplaces aren't about the work itself - they're about the people around you. From bosses who pour into your potential to leaders who create environments where engagement can actually flourish, it's all about human connection. The Coaching Corner: Stop trying to force motivation and start hiring motivated people. Then create the conditions where they can choose to be fully present and invested. The Bottom Line Engagement isn't something you do TO people - it's something you create space FOR people to choose. The difference between a paycheck-collector and a passionate contributor? Leadership that sees potential, builds relationships, and treats work as a calling, not just a job. Tune in for: ✅The brutal truth about why most employees are mentally checked out ✅How to spot and nurture those "almost engaged" team members ✅Real strategies for creating environments where people WANT to be invested ✅When to stay in a toxic situation vs. when to run for the hills ✅The secret to hiring people who are already wired to care Ready to stop settling for warm bodies and start building a team that actually gives a damn? This episode is your wake-up call.

Send us a MessageA positive organizational culture is reflected in employee interactions with the community.In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the importance of building relationships, the impact of employee contributions, and the strategic alignment of community events with local needs. Sara shares insights on the SMH Cares program, which incentivizes employee participation in community initiatives, and highlights the hospital's commitment to fostering a positive organizational culture. The conversation culminates in a celebration of the hospital's 75th anniversary and its ongoing commitment to engaging with the community. Community engagement is essential for building trust and market share.Employee involvement in community initiatives enhances job satisfaction and retention.The best hospital ambassadors are your people.The SMH Cares program rewards employees for their community service efforts.Strategic planning is crucial for aligning community events with local needs.Building relationships with community partners is key to successful engagement.Celebrating milestones, like the 75th anniversary, strengthens community ties.Innovative events can revitalize traditional community engagement efforts.Engaging employees in community marketing is proving to be more effective than traditional advertising.Reach us at CapstoneLeadership.net or info@capstoneleadership.net

Show Notes1. Episode HighlightsRebecca Dillard outlines her team's multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn't a flash in the pan—it's a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn't just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

The psychological contract – those unwritten expectations between employer and employee, so fundamental to building trust and engagement at work – has dramatically shifted. Once based on the promises of security and long-term service, employees now expect the contract to more closely reflect their values, offer flexibility, and align with a deeper sense of purpose. Join Nigel Cassidy and this month's guests – Trish Hewitt, Founder and Managing Director at Haylo HR, and Nelli Rowsell, People Manager at Advantage Smollan – as we explore what happens when these evolving expectations go unmet, and how a breach, whether real or perceived, impacts employee engagement.

What happens when you combine cutting-edge technology with a more human approach to airline service? Jeff Weber, Chief People Officer at Breeze Airways, reveals the fascinating intersection of high-tech innovation and high-touch customer experience in this engaging conversation about the future of work in the aviation industry.Jeff, who joined Breeze after successful HR leadership roles at forward-thinking organizations like Ancestry.com, explains why CEO David Neeleman specifically sought someone outside the airline industry to build Breeze's unique culture. "He said 'I don't really want someone who has been in the airline industry before. I want someone that's going to bring a culture like you had at the software companies you built,'" Weber shares, highlighting Breeze's distinctive positioning as a "tech company that flies."Rather than replacing human workers with technology, says Jeff, Breeze focuses on augmentation – using AI-enabled tools like "Harper," their virtual HR generalist, to provide immediate support for team members on the go while maintaining the irreplaceable human element of their service. "We're not seeing roles getting replaced," Weber emphasizes. "We're seeing more of being augmented by technology. Pilots and flight attendants will be needed in the future, but how do we make their job easier?"Perhaps most impressively, Jeff spent his first month at Breeze working frontline positions – cleaning planes, packing bags, assisting ground crew – to truly understand operational challenges. This hands-on approach exemplifies his leadership philosophy of aligning talent strategy with business objectives through three key pillars: acquisition, engagement, and development.For HR professionals looking to future-proof their careers, Jeff offers clear guidance: "We should no longer be the police or compliance department. We should be the 'how do we help you deliver on your business plan' department." By staying current with emerging technologies while maintaining a focus on human connection, HR leaders can position themselves as essential strategic partners in any organization's success.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

In this episode of Confessions of a B2B Entrepreneur, Shenandoah Chefalo, the host of Mindful Management: Creating a Trauma-Informed Work Environment, welcomes Tom Hunt, the Founder and CEO of Fame. What happens when a CEO admits they're figuring it out as they go? Tom candidly shares his blueprint for building a thriving 70-person remote company, emphasizing the power of trust over micromanagement and delving into the essence of trauma-informed leadership. Discover Fame's innovative strategies for fostering team cohesion, including empowering employee autonomy and unique initiatives like the 'Culture Club'. This episode offers practical wisdom for leaders on manager training, building genuine connections, and why embracing vulnerability can be your most authentic leadership strategy in the modern workplace.

In episode 211, Coffey talks with Michelle Haugh about recent HR-related news stories related to workplace romances, family members intervening in the workplace, and declining employee engagement.They discuss the Astronomer.io CEO and CPO resignation after being caught on a kiss cam at a Coldplay concert; workplace relationship policies and conflict of interest considerations; family members inappropriately intervening in workplace matters including interviews and disciplinary actions; declining employee engagement levels comparable to 2020 COVID-era lows; the impact of economic uncertainty and social pressures on workplace morale; the importance of transparent communication during difficult times; and strategies for addressing engagement issues through accountability and leadership development at all organizational levels.Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Michele Haugh is a seasoned HR expert with decades of experience across various roles, from specialist to senior leadership positions. Transitioning from corporate HR to consulting a decade ago, she co-founded EarlyHR solutions, offering strategic support to over 200 early and growth stage organizations.Recognizing the crucial link between employee engagement and organizational success, Michele introduced EarlyEngage, a subscription-based service focusing on professional development and fostering engagement.With a BS in Business and SPHR certification, she completed her Masters in HR and Organization Development in December, 2024 and was named "HR Consultant of the Year" by DallasHR in February 2025. Her passion lies in promoting inclusive practices, positive leadership, and people-first cultures.She is also the founder of CollabHRate, a thriving HR Consulting Community fostering collaboration and education for external consultants.Outside of work, Michele finds joy in her role as a wife and mother to three children. Her adventurous spirit has led her to live in Bangkok, backpack across Europe, and raft through the Grand Canyon. Yet, she equally treasures quiet moments with her pups, indulging in a good book, and hosting gatherings with loved ones.Michele Haugh can be reached athttps://www.earlyengage.comhttps://www.earlyhrsolutions.comhttps://www.linkedin.com/in/michele-haugh-shrm-scp-401722bhttps://www.instagram.com/earlyengageAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Establish clear policies regarding workplace relationships and family member involvement in employment matters to maintain professional boundaries and prevent conflicts of interest.2. Address declining employee engagement proactively by gathering honest feedback, communicating transparently about organizational challenges, and avoiding defensive responses to criticism.3. Develop leadership behaviors and accountability standards at all organizational levels rather than viewing engagement as solely a management responsibility.

Agree or Disagree: Employee engagement should be the #1 leadership priority. If you have been working with organizations, as a leader or a consultant, I'd hedge a bet that you'd agree. But what if we have all gotten this completely wrong! What if everything we believe about employee engagement and what organizations are pumping billions of dollars into can't and will never work, or not how we think it will? To explore what the real alternative is to employee engagement and what is actually needed to create workplaces that have respect for people at their core... I'm bringing on the Consulting Matters podcast, Beverly Crowell. She is the Managing Partner of Peter Block's Designed Learning, an organization that creates structured learning experiences that awaken a sense of purpose to create organizations that serve the common good. Tune in now to discover: ⁠What we believe about employee disengagement is fundamentally flawed, and why it's wasting billions of dollars and countless hours ⁠The questions we should and shouldn't be asking on employee engagement surveys The power of positive accountability... why leaders will see increased performance when we ask employees to take responsibility for their own engagement If you're an organizational consultant or coach (particularly in organization development, HR, L&D, and Lean), passionate about creating workplaces that have respect for people at their core, this is the conversation you will NOT want to miss. Where to dive in: Next steps: About the guest: Beverly Crowell is the Managing Partner at Designed Learning, the for-profit arm of Peter Block's work. With over 15 years of experience across consulting, talent management, and organizational development, Beverly brings deep expertise in helping organizations reimagine how they engage, develop, and lead their people. She's worked with Fortune 500 companies across industries, from aerospace to healthcare and is a contributing author to several leading handbooks on leadership and talent. A sought-after speaker and facilitator, Beverly is known for her ability to challenge assumptions and spark meaningful change. She lives in Merritt Island, Florida, with her husband and two children. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

HR isn't just about policies, metrics, or compliance, it's about people. When that gets lost, the whole system starts to crack.In this episode, I talk with Traci Chernoff, host of Bringing the Human Back to Human Resources podcast and Director of Employee Engagement at Legion Technologies. She's spent over a decade shaping how HR impacts not just hiring but retention, morale, and long-term business strategy. We get into the reality of mis-hires, the true cost of poor candidate experience, and how companies sometimes lose their way chasing the wrong metrics. And, we talk about how AI fits into all of this without replacing what matters most: the human connection.This one's packed with thoughtful takes and real-world insights from someone who's lived every side of HR. Give it a listen, especially if you're hiring, building teams, or just trying to understand the real role HR plays.Specifically, this episode highlights the following themes:The long-term impact of candidate experience on employee retentionWhere HR metrics go wrong and how to actually use themWhy AI should enhance, not replace, human roles in recruitingLinks from this episode:Get to know more about Steven Swan: https://www.linkedin.com/in/swangroupGet to know more about Traci Chernoff: https://www.linkedin.com/in/hrtraciVisit her site for podcast episodes, resources, and HR insights: https://hrtraci.comCheck out Legion Technologies: https://legion.co

When communicating with their employees, most firms have no idea who they're talking to.Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies' approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it's about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.Episode Reference Links:James RootJames' Book: The Archetype EffectThe Archetype QuizEp.176 From Stereotypes to Synergy: Communicating Across GenerationsEp.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way) Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - The Evolving Nature of Work (05:21) - Leading Multigenerational Teams (08:50) - The Six Archetypes Explained (13:55) - The Archetypes Evolution (19:33) - The Final Three Question (22:51) - Conclusion  ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.    

This conversation delves into the significance of organizational culture, emphasizing its role in staff retention, employee engagement, and overall organizational health. Phil and Jim discuss the intentional strategies employed at High 5 to foster a positive culture, the importance of personal connections, and how challenges can test and strengthen that culture. They highlight the need for organizations to prioritize relationships and create environments conducive to growth, ultimately leading to a more engaged and committed workforce.   Culture is integral to what we do. Creating conditions suitable for growth is essential. Modeling good culture is more impactful than direct advice. Building connections and relationships is key to retention. Simple gestures can significantly enhance workplace culture. People leave jobs due to feelings, not just salary. Intentional strategies are necessary for fostering culture. Personal connections enhance team dynamics and morale. Culture is tested during challenging times, revealing its strength. A strong culture can coexist with financial success. Connect with Phil; email - podcast@high5adventure.org instagram - https://www.instagram.com/verticalplaypen/ Support the podcast - verticalplaypen.org Music and sound effects - epidemicsound.com

Episode NotesWhy listening is the most underutilized leadership superpowerThe hidden root causes of burnout (hint: it's not just overwork)How to give and receive feedback without triggering egoBuilding psychological safety one honest moment at a timeThe surprising reason why emotionally intelligent leaders are the most effectiveRecommended Resources:Dare to Lead by Brené BrownLeaders Eat Last by Simon SinekThink Again by Adam GrantPodcast: WorkLife with Adam Grant www.YourHealth.Org

In this episode of Grow a Small Business, host Troy Trewin interviews Maria Nicholas Groves, founder of Talent Growth Partners, based in Milwaukee, USA. Starting in 2016, Maria built her talent advisory firm from $350K in year one to just under 2 million, growing 20% year over year. The business offers leadership development, coaching, fractional HR, and full-cycle recruiting with a team of 6 FTEs and 10 contractors. Maria shares how her team maintains an impressive Net Promoter Score of 88 by obsessing over client success. She also discusses the importance of culture, hiring for alignment, and consistently celebrating wins while scaling. Other Resources: An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to Maria Nicholas Groves, the hardest thing is balancing the need to consistently celebrate wins while also pushing toward future goals and ensuring the team stays aligned with the evolving vision. What's your favorite business book that has helped you the most? Maria Nicholas Groves shared that her favorite business book is What Got You Here Won't Get You There by Marshall Goldsmith, as it highlights the importance of staying agile and continually growing as a leader. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Maria Nicholas Groves shared that she starts each day with the Optimal Living Daily podcast. It's a short and diverse resource that helps set a positive mindset, drawing lessons from various authors and thought leaders. What tool or resource would you recommend to grow a small business? According to Maria Nicholas Groves, LinkedIn Learning is a great resource, along with leveraging AI tools like ChatGPT, CoPilot, or Gemini to increase efficiency. She also emphasizes understanding your personal learning style to maximize growth. What advice would you give yourself on day one of starting out in business? Maria Nicholas Groves shared that if she could give herself advice on day one, it would be: "Don't play small." She believes in going after big goals with confidence from the very beginning. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Building a kick-ass culture is just as important as having a healthy sales pipeline – Maria Nicholas Groves The companies that win are the ones that never take their eye off both sales and delivery – Maria Nicholas Groves Leadership is about aligning your team around vision while staying obsessed with client success – Maria Nicholas Groves      

Comment on the Show by Sending Mark a Text Message.The global workplace teeters on the edge of a major shift, and Gallup's State of the Global Workplace 2025 report confirms what many have sensed. Employee engagement has fallen from 23% to 21% in 2024, mirroring the drop seen during COVID-19 lockdowns and costing the global economy a staggering $438 billion in lost productivity.Surprisingly, the primary driver isn't frontline worker burnout but a significant decline in manager engagement, which fell from 30% to 27%. Young managers under 35 saw their engagement drop by five percentage points, while female managers experienced an alarming seven-point decline. Caught between increasing executive demands and evolving employee expectations, managers are being asked to "square the circle" – achieve the impossible amid constant disruption.This matters tremendously because 70% of team engagement is directly attributable to the manager. When they struggle, teams inevitably follow suit, creating a devastating ripple effect throughout organizations. The connection between engagement and overall wellbeing is equally clear – half of engaged employees report thriving in their overall lives, compared to just one-third of disengaged workers.Yet hidden within this challenge lies a transformative opportunity. Gallup estimates a fully engaged global workforce could add $9.6 trillion to the world economy – equivalent to about 9% of global GDP. The pathway to unlocking this potential is surprisingly achievable: providing basic manager training (currently missing for 56% of managers), teaching effective coaching techniques, and implementing ongoing development focused on wellbeing.Regional variations add fascinating context to the global picture. The US, Canada, Latin America and the Caribbean lead with 31% engagement, while Europe lags significantly at just 13%. Australia and New Zealand boast the highest thriving rates at 56%, contrasting sharply with South Asia's concerning 15%.As artificial intelligence transforms workplaces worldwide, this pivotal moment demands strategic choices. Will organizations leverage technology to elevate human potential or risk further disengagement? The data makes one thing abundantly clear: the future of work isn't fundamentally about technology – it's about human connection, empathetic leadership, and strategic development of our most valuable resource: people. If you enjoyed this episode of the Employee Survival Guide please like us on Facebook, Twitter and LinkedIn. We would really appreciate if you could leave a review of this podcast on your favorite podcast player such as Apple Podcasts. Leaving a review will inform other listeners you found the content on this podcast is important in the area of employment law in the United States. For more information, please contact our employment attorneys at Carey & Associates, P.C. at 203-255-4150, www.capclaw.com.Disclaimer: For educational use only, not intended to be legal advice.

#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale.To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner.Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcastFor all episodes, please check out www.thePOZcast.com Takeaways - Joelle Emerson emphasizes the importance of making the world a better place through one's work.- Her journey into law was influenced by a personal trauma that highlighted the need for justice.- Joelle's pivot from practicing law to consulting was driven by a desire to create proactive solutions.- The tech industry's evolving conversation around culture and diversity has opened new opportunities for consulting.- Hiring for 'culture fit' often leads to homogeneity rather than diversity of thought.- Structured interview processes are essential for fair and equitable hiring practices.- Change management is crucial for implementing new hiring strategies successfully.- Early failures in business taught Joelle the importance of engaging people in new processes.- Leadership alignment is key to successful DEI initiatives within organizations.- The current state of DEI is complex, with varying definitions and levels of commitment across companies. DEI has become a target for scrutiny due to a lack of shared definitions.- Equity is often misunderstood, leading to misconceptions about its goals.- Diversity encompasses a wide range of identities beyond race and gender.- Generational differences in the workforce require tailored management strategies.- Training for managers must evolve to meet the complexities of modern workplaces.- Data and AI can provide valuable insights into organizational culture.- Reverse discrimination is a real concern, but not as common as perceived.- Thoughtful DEI initiatives can benefit all employees, not just specific groups.- Organizations are increasingly embedding DEI into their core practices.- Continuous learning and upskilling are essential for employee growth. Chapters00:00 Introduction to Joelle Emerson and Paradigm01:54 Joelle's Journey to Law and Civil Rights04:39 The Pivot from Law to Consulting08:31 The Birth of Paradigm and Cultural Conversations10:05 The Flaws of 'Culture Fit' in Hiring12:53 The Importance of Structured Interview Processes16:10 Learning from Early Failures in Business20:51 Aligning Leadership with DEI Initiatives23:46 The Current State of DEI in Organizations25:22 Understanding DEI: Definitions and Misconceptions29:02 Generational Dynamics in the Workforce32:53 The Evolving Role of Management in a Complex World36:41 Data-Driven Insights: The Power of AI in Culture39:23 Navigating Reverse Discrimination and Fairness in DEI41:51 Future Trends: Building Cultures for Everyone46:44 Embracing AI: Opportunities and Growth in the Workplace 

In this listener-submitted Q&A, we share strategies and insights on leading in today's workplace. Get answers on how to:Inspire and engage younger team members in a hybrid settingKeep new employees connected to purpose and growthAvoid getting emotionally hijacked when fairness gets weaponizedSupport the showJill Griffin, host of The Career Refresh, delivers expert guidance on workplace challenges and career transitions. Jill leverages her experience working for the world's top brands like Coca-Cola, Microsoft, Hilton Hotels, and Martha Stewart to address leadership, burnout, team dynamics, and the 4Ps (perfectionism, people-pleasing, procrastination, and personalities). Visit JillGriffinCoaching.com for more details on: Book a 1:1 Career Strategy and Executive Coaching HERE Build a Leadership Identity That Earns Trust and Delivers Results. Gallup CliftonStrengths Corporate Workshops to build a strengths-based culture Team Dynamics training to increase retention, communication, goal setting, and effective decision-making Keynote Speaking Grab a personal Resume Refresh with Jill Griffin HERE Follow @JillGriffinOffical on Instagram for daily inspiration Connect with and follow Jill on LinkedIn

In this episode of Elevate Care, host Keri Perez engages in an insightful conversation with Tomya Watt, Chief People Officer at AMN Healthcare, about the evolving role of Chief Human Resource Officers (CHROs). Together, they explore how CHROs have transitioned from transactional roles to becoming strategic, solution-driven partners in the C-suite. The discussion highlights the power of data in driving workforce transformation, the importance of aligning talent strategies with business goals, and how holistic workforce solutions and technology integration can elevate patient care and organizational success.Chapters00:00 The Evolving Role of CHROs06:08 Holistic Workforce Solutions and Technology Integration09:23 Aligning Talent Strategies for Workforce TransformationWant to keep the conversation going?Join Tomya for an upcoming Becker's Healthcare webinar:Turn Workforce Risk Into Enterprise Value: The CHRO Playbook

In this episode of Workday Playdate, Erin unpacks what employee engagement really looks like in today's world with Dr. Angela Jackson, founder of Future Forward Strategies. Forget the ping pong tables and perk-loaded culture decks. This is about centering worker voice, listening with intention, and designing workplaces that actually work, for everyone. Whether you're leading a team, managing up, or trying to make your 9–5 feel more like a “want to,” this conversation delivers bold, strategic insights for building motivated, mission-aligned teams in the modern workplace. Inside This Episode: Why real engagement starts with ownership, not office snacks The overlooked ROI of actually asking your people what they care about How data and feedback loops can drive meaningful culture change Post-pandemic playbooks: what's working now (and what's not) How to bring contractors and non-traditional workers into the mission Who This Episode Is For: People leaders. Culture builders. Curious employees. Anyone who's ready to leave behind surface-level engagement and create work that feels worth showing up for. Listen in and then share it with your team. Let's turn every workday into a playdate. Feeling stretched thin but still trying to “stay positive”? Grab our free Positivity Without Pretending Toolkit. It's a quick, honest reset for people leaders who want to show up without faking it. In five minutes or less, you'll reframe, refuel, and lead with heart (even when you're running on fumes). Download it now and take the pressure off.   No, You Hang Up First (Let's Keep Connecting) Did today's episode resonate with you? Leave us a review sharing your favorite insight and we'll send you a free signed copy of I See You! A Leader's Guide to Energizing Your Team through Radical Empathy. Have another question that we can answer? Leave us a Speakpipe audio clip and we'll answer it in an upcoming episode. Don't want to miss another episode? If you're a Spotify listener, find our show here and click “Follow.” If you're an Apple Podcast listener, click here and make sure to hit “+Follow.” Want access to a bunch of free resources for your work life? This is your personal jackpot that gives you access to the frameworks that help us thrive both personally and professionally. Whether you're trying to improve your daily routine, flesh out an idea that you've had for quite some time, or want to add more play into your day - these resources have got your back. Want 2 emails a week from us? One with a quick tip you can implement right away to enhance your personal and/or professional lives & one of our famous F.A.I.L. Fourward Friday newsletters? Subscribe here. Connect with Dr. Angela Jackson Dr. Angela's company website Dr. Angela's personal website Dr. Anglela's LinkedIn Connect with Erin Diehl x improve it! Erin's website Erin's Instagram Erin's TikTok Erin's LinkedIn improve it!'s website improve it!'s Instagram