Podcasts about Employee engagement

Trust isn't built in boardrooms, it's built in community.  In this episode, Gloria Dixon (Director of Philanthropy + Executive Director, BECU Foundation) joins us for a real talk on what it takes to share power and reimagine funding through a trust-based lens. From her journey in Milwaukee to leading community-centered giving in the Pacific Northwest, Gloria opens up about what's shifting in philanthropy and what still needs to.  Together, they dig into why multi-year, unrestricted support matters, how authentic relationships drive impact, and what it means to show up with empathy (not just reports and metrics). It's hopeful, heart-forward, and packed with practical wisdom for anyone navigating the changing landscape of nonprofit funding.Episode Highlights: Sector Challenges and Funding Changes (00:51)Gloria's Background and Upbringing (03:18)Disconnects Between Funders and Nonprofits (05:57)BECU's Community-Focused Funding Approach (08:09)Multi-Year Funding Importance (10:32)Funding Friction and Reporting Challenges (14:17) Trust-Based Partnership Practices (17:58)Employee Engagement and Community Impact (20:53) Advice for Nonprofits: Building Trust (23:11) Gloria's Personal Story of Philanthropy (25:38)Gloria's One Good Thing (29:07) Episode Shownotes: www.weareforgood.com/episode/669Thank you to our partners

Most employee recognition programs don't work the way leaders think they do. In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, examines why many common approaches to employee recognition fall short of building real engagement, motivation, and a healthy workplace culture. He explains how well-intentioned systems can unintentionally feel impersonal and why recognition that becomes routine often loses its impact. Joe reframes what meaningful recognition actually looks like, showing how specific, personal expressions of gratitude from leaders strengthen employee commitment, reinforce purpose, and encourage people to bring more of themselves to their work—without relying on swag, gift cards, or formal reward programs. If you want to create a culture where people feel seen, valued, and motivated to care and try, this episode offers practical insight into how recognition works when it's done right. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from being a DIY leader to a delegating leader!Mentioned in the Episode: Download your free D.E.E.P. Delegation Framework + Decision Rights Matrix Template here! Article: https://landerchamber.org/delegation-done-right-free-yourself-and-empower-your-team/  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep178       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | New Leaders | Effective Leadership | Servant Leadership |baproinc.com

SummaryIn this conversation, Dr. Chris L. Brown and Shep Hyken explore the evolution of customer service, emphasizing the importance of understanding customer expectations, building trust, and creating emotional connections. They discuss the need for a customer-centric culture, the adaptability of employees, and the balance between employee and customer focus. The conversation highlights the significance of consistency in service, measuring ROI in customer experience, and the philosophy that customer service is a holistic approach rather than just a department.TakeawaysCustomer service has evolved, but the core principles remain the same.Customers compare service experiences to the best they've ever had.Trust is a critical component in customer relationships.Emotional connections lead to customer loyalty.A strong customer-centric culture is essential for success.Adaptability in employees is key to enhancing customer experience.Both employee and customer focus are important for business success.Engaged employees contribute significantly to positive customer experiences.Consistency in service delivery is crucial for customer satisfaction.Measuring ROI in customer experience can demonstrate its value to the business.Sound bites"You can't out-decorate poor customer service.""Consistency is amazement.""Focus on the culture first."Chapters00:00 Introduction to Customer Service Evolution01:56 The Unchanging Nature of Customer Service04:36 Understanding Customer Expectations08:32 The Disconnect in Customer Trust09:05 The Role of Customer Experience in Business13:26 Customer Service vs. Customer Culture17:30 Engaging Different Personalities in Customer Service21:21 Balancing Customer and Employee Focus22:15 The Employee Golden Rule23:53 Creating a Positive Work Environment24:21 The Power of Gratification in Customer Experience26:11 The Importance of Employee Engagement26:56 Balancing Product Quality and Customer Experience29:05 Measuring Customer Satisfaction and ROI32:20 The Value of Customer Loyalty34:32 The Importance of Consistency in Customer Experience35:17 Convenience vs. Amazing Experiences38:59 Key Takeaways for Improving Customer Experience41:44 My reflections and 5 Key Things to Remember from the conversation

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with one of Capstone's transformational experts, Julie Coneset. They discuss the transformational assessment, planning, and coaching process at Capstone Leadership that makes up the early weeks of Phase One activities for healthcare organizations that are engaged in a Capstone partnership. They explore the importance of establishing a strong foundation for this transformation through this strong start. The conversation emphasizes the need for tailored team structures and action plans that respect past efforts while fostering a culture of continuous improvement and growth.Julie  joined me on a previous episode, The Art of Meaningful Employee Evaluations. If developing leaders through thoughtful, human-centered processes matters to you, that episode is worth a listen as well.Key TakeawaysPhase I activities are crucial for setting the foundation for long-term change.Deliverables include team and leadership action plans.The initiative champion plays a key role in leading change.Data collection is essential for assessing organizational needs.Plans are tailored to meet specific organizational goals.Past experiences with large-scale change initiatives help to inform future strategies.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

What if one of the most overlooked leadership behaviors was also one of the most powerful drivers of engagement, performance, and retention?In this episode of Shedding the Corporate Bitch, we reframe gratitude from being “nice” to being strategic. Backed by research from Harvard, Gallup, and the University of Pennsylvania, this conversation breaks down why leaders who fail to recognize effort quietly erode culture — and how intentional gratitude can transform results, morale, and loyalty.Time Stamps & Key Talking Points00:00 – Why Gratitude Shapes Leadership Legacy People may forget what you say or do, but they never forget how you make them feel, Gratitude as an emotional leadership lever04:00 – The #1 Thing Employees Ask For Why employees just want to be seen, The underestimated power of “thank you”09:00 – A 50% Productivity Increase University of Pennsylvania research, Adam Grant's findings on gratitude13:00 – The Three Unspoken Employee Questions Do I matter?, Does my work matter?, Do you even notice?18:00 – Fuel the Climb, Not Just the Win Recognizing effort and progress, not just outcomes19:00 – Modeling Gratitude as a Leader Why leaders set the emotional standard, Behavior gets mirrored24:30 – The Real Question Leaders Must Ask Can you afford the absence of gratitude?26:00 – Leadership Reflection Challenge What went unnoticed?, What culture are you quietly building?28:00 – Final Takeaway Gratitude isn't changing who you are, It's changing what you noticeCall to Actions

With the support of Personio, we're bringing Disrupt back to Dublin with a format built for action: five-minute lightning talks, auto-advancing slides, and zero fluff. After years of webinars and multitasking, Dublin gets a night where ideas hit hard, conversations move fast, and the network you build matters.Ahead of the festive break, Bill Banham sat down with Disrupt Dublin co-organizer Ben Geoghegan to unpack why now is the right moment to relaunch, what makes the format so effective, and how a curated mix of voices can shift the future of work. We spotlight an early lineup featuring leaders from Google, Irish Rail, and Mazars; a chartered psychologist from the Royal College of Surgeons; and founders pushing new recruiting tech. Each speaker brings one tight message and one practical move you can test - no drawn-out slides, no corporate spin, just clear ideas with real outcomes.We also dig into why the crowd is the secret sauce. Senior HR execs, consultants, operators, and technologists share the floor, cross-pollinating approaches to AI, learning design, leadership, culture, well-being, and hiring. That diversity turns quick talks into immediate experiments: pilots you can run with your team, metrics worth tracking, and conversation starters for your leadership table. Expect energy, focus, and dozens of new connections by the time the Personio-hosted event wraps at 8:30.If you care about building better workplaces in 2026, this preview delivers the what, the why, and the how. Hit play to hear the format breakdown, the themes to watch, and the speakers to meet. Enjoy the show, then subscribe, share with a colleague, and leave a quick review so more HR pros and people leaders can find us.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

How do you go from newsroom bloopers to leading national brand strategy? In Part 2 of our conversation with Stephen Johnson, we dive into the moments that shaped his mindset: From losing a news package on deadline to designing fish-themed fantasy football merch for charity. Stephen opens up about self-taught creativity, pushing the boundaries of “safe” marketing, and how he balances compliance with storytelling. He also shares why industry leadership isn't about flashy promises, it's about consistency, communication, and delivering on what you said you would. Whether you're in B2B marketing, managing rapid growth, or just trying to keep your creative spark alive, Stephen's story is packed with practical knowledge. Plus, we settle the ultimate Rockford debate: Uncle Nick's or Portillo's?

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here http://goodmorninghr.com/wp-content/uploads/2025/12/Good-Morning-HR-Episode-231-Discussion-Starter.pdf  In episode 231, Coffey talks with Diondra Filicetti about the real economics of employee engagement and how leaders can drive performance by shaping environment, alignment, and activation on their teams.  They discuss why engagement is an economic lever rather than a feel-good metric; how misaligned leadership expectations undermine performance; the impact of poorly prepared managers on engagement; practical ways to evaluate team capacity before adding headcount; the critical role of culture, trust, and behavior norms in workplace performance; strategies for designing the right environment, role alignment, and activation for teams; the Pygmalion Effect and how leaders' beliefs shape outcomes; diagnosing attitude issues versus structural problems; and using engagement needs as a framework for one-to-ones and organizational improvement.  You can find Diondra's book “Engagement Economics: Increasing Performance & Profitability by Engaging Your People” here https://a.co/d/9mTuXIs  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Diondra Filicetti is a Learning and Development professional, best-selling author, and two-time TEDx speaker. As the founder of Driven By Co., she helps organizations enhance performance through engaging workshops, leadership programs, and communication training. Her book Engagement Economics explores how employee engagement drives profitability and success. With expertise in adult learning and instructional design, Diondra has empowered professionals to lead with purpose, connect effectively, and inspire growth.  Diondra Filicetti can be reached at https://www.drivenbyco.com  https://www.linkedin.com/in/diondrafilicetti  https://www.facebook.com/DrivenByCo  http://instagram.com/drivenbyco  https://www.youtube.com/@drivenbyco Her book “Engagement Economics: Increasing Performance & Profitability by Engaging Your People”  https://a.co/d/9mTuXIs  About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand and explains the economic impact of employee engagement. Identify gaps in environment, alignment, and activation that reduce team performance. Apply practical leadership behaviors that build trust, clarify purpose, and elevate team capacity. 

What if the biggest disruption to work isn't AI, automation, or hybrid models—but a 100-year-old idea about when careers are supposed to peak and decline?In episode 868, Pauline James speaks with Lisa Taylor, CEO of Challenge Factory, about why traditional career models are fundamentally broken in a world where many people will live well into their 80s and beyond. Together, they unpack how outdated assumptions about age, productivity, and “career ladders” quietly undermine engagement, waste talent, and accelerate disengagement—especially in midlife.Lisa explains how the concept of retirement at 65 was created for a very different era, why career conversations often disappear after age 49, and how manager bias—not performance—drives perceptions of declining productivity among experienced workers.The conversation also explores the idea of the “talent escalator”—and what happens when senior leaders reach the top with nowhere meaningful left to go. Lisa shares what progressive organisations are doing differently: designing roles beyond the final rung, enabling intergenerational mentorship, and creating space for purpose, contribution, and renewal across longer working lives.For individuals feeling stuck or ready to pivot, Lisa offers a practical alternative to the traditional CV-first approach—starting instead with purpose, strengths, values, and market relevance.This is a must-listen for HR leaders, executives, and professionals rethinking careers, longevity, and the future of work.Key Topics CoveredWhy retirement at 65 no longer makes sense in a world of 82+ year life expectancyMidlife as a distinct and valuable career stage—not a declineThe role of manager bias in perceived productivity dropsWhy career development conversations often stop too earlyThe “talent escalator” and how it jams at the topIntergenerational teams, mentorship, and cultural ambassadorshipWhy engaging older workers can reduce youth unemploymentA scientific, hypothesis-driven approach to talent strategyRethinking career pivots, entrepreneurship, and longer working lives

In this podcast episode, Dr. Jonathan H. Westover talks with Stephanie Van Meter about talent enhancing development and employee engagement within your team. As Chief Operating Officer at Ammunition, Stephanie is a distinguished leader known for fostering teamwork, strengthening communication, and driving organizational growth. Joining Ammunition in 2022, she advanced from Chief of Staff to Chief Operating Officer in 2024, a testament to her leadership and impact across the agency. Her strategic guidance has been instrumental in Ammunition's recognition by Adweek's Fastest Growing Agencies, Inc. 5000, The Financial Times, and the Atlanta Business Chronicle. Previously, as Director of Operations, Process, and Development for Barry's, an international boutique fitness brand, she launched the company's first learning management system and optimized operational best practices. Stephanie's passion for people development, operational excellence, and clear communication continues to drive her success and the success of the organizations she leads.  Check out all of the podcasts in the HCI Podcast Network!

Should leaders care about job satisfaction? In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, explains why focusing on job satisfaction won't move the needle on employee engagement, performance, retention, or workplace culture—and why many satisfied employees still deliver only the minimum. Joe breaks down the real drivers of commitment at work and clarifies what leaders should prioritize if they want teams to care, try, and give more than the bare minimum. He also explores what distinguishes engaged employees from those who are checked out or actively disengaged, and how leaders can start assessing the employee experience more effectively through practical conversations and simple tools that reduce burnout and increase motivation. If you're looking to build a workplace where people feel connected, energized, and invested, this episode offers clear guidance for improving engagement in meaningful, sustainable ways. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from being a trust barrier to building real trust with your team!Mentioned in the Episode: https://www.gallup.com/workplace/393401/trust-decline-rebuild.aspx  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep177       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | New Leaders | Effective Leadership | Servant Leadership |baproinc.com

As we close out 2025, we're revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and client-driven AI for service improvement.Lorri emphasizes the importance of responsible innovation, employee engagement and continuous learning as AI continues to reshape the FM profession.00:00 Introduction to Responsible AI Usage00:25 Welcome to Connected FM Podcast00:51 Revisiting AI in Facility Management01:41 Strategic Guide to AI in Facilities Management04:13 Three-Layer AI Integration Approach05:13 Desktop AI: Empowering Individuals09:21 Operational AI: Driving Internal Efficiencies12:20 Client-Driven AI: Enhancing Service Value14:32 Conclusion and Final Thoughts15:46 Podcast Closing RemarksThis episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

AI is saving contact centers time, but is it actually making life better for agents? In this episode of Working Smarter, Dave Hoekstra chats with Steve Morrell from ContactBabel about new research into agent burnout, the evolving role of the agent, and what really happens when productivity goes up but KPIs don't change. From AI-powered self-service and agent assist to analytics that tell us why customers are calling, they explore whether time saved is being reinvested wisely, or quietly driving new pressures. The conversation also digs into manager empathy, agent empowerment, and why up to 25% of call time is still spent hunting for information, proving that the data is there, but we may be asking the wrong questions.

In this episode, Bill Banham sits down with Jennifer McClure, founder of DisruptHR, to explore how HR leaders can turn people strategy into measurable business results, build credible investment cases, and lead in an era where AI is reshaping work faster than plans can keep up.We start by tackling one of HR's toughest barriers: resistance. Why do leaders shy away from quantifying problems, modeling outcomes, and tying people initiatives directly to business strategy? Jennifer shares a practical, trust-building approach to business cases—define the pain or opportunity, run the numbers, make predictions, and commit to measurement.From there, we look at HR's historical roots in welfare and regulation to understand why some processes still lag today—and how to disrupt what no longer serves the organization. Think fewer blanket policies, more targeted solutions, and an uncompromising focus on value.The conversation widens to DisruptHR's global impact—170+ licensed cities and more than 10,000 lightning talks—and why its simple format continues to surface powerful ideas across cultures. We also dig into AI's accelerating influence on work, the shift from a scarcity of people to a scarcity of skills, and why upskilling and reskilling must be tied directly to evolving roles.Jennifer also reframes personal branding for HR leaders as career management: share what you're learning, cite credible sources, invite debate, and build trust through consistent, useful contributions.We close with some straight talk on manager training: attendance is not impact. Start with outcomes, measure behavior change, and require application in the flow of work.If you're ready to move HR from compliance to catalyst—and help your organization thrive amid uncertainty—this episode offers clear, practical steps you can use today.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Dr. Laura welcomes Navin ‘nuvs' Jain, Product Evangelist at Workhuman, to the show to talk about gratitude and recognition. Workhuman focuses on workplace cultures that foster recognition, and Nuvs is deeply committed to spreading the word on the power of thanks and elevating great work happening in organizations. He and Dr. Laura discuss why gratitude can disappear from workplaces and how it can be brought back. There is a tendency at work to think “well that's just their job” when work is done well, but Nuvs outlines the power of saying thanks and how research supports that appreciation for work done elevates employee mental health and productivity. Dr. Laura and Nuvs address how the workplace culture is affected by what's role modeled and that leaders are the ones who need to make the change. A lack of empathy and a rise of toxic bosses has waylaid appreciation, but the impact of offering thanks can't be ignored. This episode explores human connection, gratitude, and how recognition increases workplace wellness. “I've talked about emotion before, and empathy. And that's really what I think is a key difference when someone says thank you. First of all, they're expressing gratitude. They're recognizing something you've done. And that actually makes you feel like, oh, I matter. I'm actually doing something here for the organization. And that drives that sense of belonging.” - Navin ‘nuvs' JainAbout Navin ‘nuvs' Jain:Based in Boston, MA, Navin ‘nuvs' Jain is a Product Evangelist at Workhuman, and previously spent five years developing the core recognition features of the Workhuman Cloud. A Workhuman solutions veteran, Nuvs previously led the effort to bring Service Milestones, Life Events, and Inclusion Advisor to market. He is passionate about creating a culture of recognition and enjoys discussing movies, tech, and politics. Resources:Website: WorkHuman.comLinkedInInstagramLearn more about Dr. Laura on her website: https://drlaura.live“I Wish I'd Quit Sooner:  Pre-orders: Practical Strategies for Navigating and Escaping a Toxic Boss” by Dr. Laura Hambley Lovett - Pre-orders and AmazonFor more resources, look into Dr. Laura's organizations: Canada Career CounsellingSynthesis Psychology Pre-order Dr. Laura's new book today: I Wish I'd Quit Sooner: Practical Strategies for Navigating a Toxic Boss Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

SummaryIn this conversation, Joe Bockerstette discusses his book 'Red Cloud Road' and the concept of 'Red Clouds'—the obstacles that prevent organizations from achieving their goals. He explains the Paragon methodology used in his consulting firm, Business Enterprise Mapping, to identify and address these issues. The discussion covers the importance of standardizing processes, engaging employees in improvement efforts, and making it easier for teams to do the right thing. Joe emphasizes the role of leadership in facilitating change and the value of experienced consultants in optimizing workflows.Buy the Book:Red Cloud Road: How Strategic Process Management Drives Competitive AdvantageConnect with Joe BockerstetteLinkedInwww.businessmapping.com KeywordsRed Clouds, Strategic Process Management, Paragon Methodology, Quick Wins, Workflow Optimization, Leadership, Change Management, Employee Engagement, Standardization, Business ProcessesTakeawaysRed clouds are obstacles preventing organizations from achieving their goals.The Paragon methodology helps organizations identify and address workflow issues.50% of red clouds can be resolved as quick wins by frontline employees.Standardizing processes can lead to greater efficiency and scalability.Engaging employees in process improvement fosters a culture of ownership.Leadership plays a crucial role in facilitating change management.Making it easy to do the right thing is essential for organizational success.Inadequate data collection often leads to workflow challenges.Experienced consultants can help organizations redesign processes for better results.The ideal consultant balances detail orientation with strategic awareness.Sound Bites"50% of all Red Clouds are quick wins.""It's about making it easy to do the right thing."Chapters00:00 Understanding Red Clouds and Strategic Process Management02:59 The Paragon Methodology and Quick Wins05:44 Identifying and Addressing Systemic Issues08:57 Standardizing Processes for Efficiency11:52 Engaging Employees in Process Improvement15:04 Leadership and Change Management17:54 Making It Easy to Do the Right Thing20:48 The Role of Consultants in Workflow Optimization

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from being estranged from the conditions of your team culture to being more engaged with your team!Mentioned in the Episode:  https://www.gallup.com/471521/indicator-organizational-culture.aspx https://www.gallup.com/394373/indicator-employee-engagement.aspx  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep176       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | New Leaders | Effective Leadership | Servant Leadership | baproinc.com

Employee Engagement on the Brink In 2024, the globalpercentage of engaged employees fell from 23% to 21%. Engagement has only losttwice in the past 12 years, in 2020 and 2024. Last year's two-point drop inengagement was equal to the decline during the year of COVID-19 lockdowns andshelter-in-place orders.  According to the latest State of the GlobalWorkplace 2025 report, released by Gallup. $9.6 trillion in productivity could be added to theeconomy if the global workforce were fully engaged.That would represent a 9% increase in global GDP. But ifleaders seize the moment, a productivity opportunity awaits. In fact, someorganizations are already enjoying the benefits of a highly engaged workforce.Manager engagement is the key to reversing declining productivity, improvingemployee well-being, and unlocking trillions in economic potential.As Founder of HEARTnomics, Hanna Bauer equips top teams with actionablestrategies to build cultures of resilience and clarity. She is among just 20global Faculty Members for Maxwell Leadership, travelling internationally totrain executive teams in leadership that connects people and performance.Hanna's career includes being a former CEO who led her company toGovernor-recognized success, as well as blazing a trail as the first woman to chairthe Board of Ser Familia.Her work resonates with thousands of leaders andprofessionals online, but Hanna's approach remains incredibly genuine anddown-to-earth. Her speaking style is engaging, relatable, and deeply rooted inpersonal experience and decades of cross-industry leadership.Implementation ExcellenceIt's about having the solutions and knowing how tointegrate the right solutions successfully. Executed with love, you can learnhow excellence becomes vital for delivering quality services that fostercustomer retention and acquisition. She joined me thisweek to tell me more. For more information: https://heartnomics.com/Follow: @HannaBauer

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the unique advantages of small and rural healthcare organizations. She emphasizes the strengths of relationships, agility, and community loyalty, arguing that these factors contribute to a strategic advantage in the healthcare sector. Sue shares insights on how small organizations can leverage their size to foster deeper connections, adapt quickly to changes, and ultimately provide better care for their communities - making the preferred choice, the better choice. The episode concludes with a call to action for small healthcare organizations to embrace their strengths and challenge the notion that bigger is better.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In this episode, we sit down with the brilliant Anouska Bhattacharya, VP of Programs at YW Boston, for a conversation that somehow ties together the imperialist history of the gin and tonic, the absolute barbarism of mammograms, and the future of equity work in a post-DEI world.Anouska shares her origin story as a "recovering academic" who traded the ivory tower for community organizing, and explains how her neurobiology background helps her understand why systems can, and must, be unlearned. We get into how DEI work is evolving (spoiler: call it civility, call it employee engagement, the work continues), what it means to find joy as fuel for sustainability, and why she's currently tap dancing in her Watertown basement while performing in a burlesque reimagining of the Nutcracker.Plus: ice shipped from Massachusetts to India, dense breasts, and a love story between Pluto and its moon. You know, the usual.

"Instead of thinking in terms of using AI, think about it as managing AI. Manage it like you would a person." This is one of the ideas shared at the Responsibly Human AI Summit last week, where leaders in HR, People Ops, and Employee Engagement gathered to discuss and learn about how to use AI at work.Here's my initial take....After the EpisodeEnroll now for Communication Strategies for Managers:⁠https://maven.com/kimnicol/communication-strategies⁠~Get in touch to discuss private coaching, team workshops or off-sites:⁠https://kimnicol.com/⁠~Connect on LinkedIn:⁠https://www.linkedin.com/in/kimnicol/⁠

In this episode we talk with John Guaspari about the common pitfalls leaders and organizations make when it comes to driving employee engagement.  During our time together we discuss:Why employee engagement has been such a challenge historically (and currently) for leaders and organizations.The four intangibles leaders need to leverage the full potential of their workforce.How to tell if you are a really good leader.What "empowerment" really looks like.The importance link between customer focus and employee engagement.How leaders who want people to come to the office everyday can navigate this challenge without disengaging their workforce.If you are interested in more from John, pick up a copy of his book, If Engagement is the What, then Respect is the How.In addition, take a look at these two articles John wrote about stories he referenced in this episode: We Make People Happy john-guaspari-ced4ca.webflow.io - this is an article about the work John did at National Grange Mutual (NGM)  A Shining Example john-guaspari-ced4ca.webflow.io - this article tells what happened after their national claims center burned down—how everyone recognized how critical this was and joined forces to get the claims function back up and running with very little down time.

The Future of Learning: Turning Training into Performance with Rob Rosenthal, President of Udemy BusinessThe ground is shifting under every team — and the biggest winners are the ones treating learning not as a checkbox, but as a performance system that fuels growth, agility, and innovation.In this in-depth episode of the HRchat Podcast, host Bill Banham sits down with Rob Rosenthal, President of Udemy Business, to explore how learning and development is being redefined in an era shaped by AI, hybrid work, and rapid skills transformation.Together, Bill and Rob unpack how AI, executive sponsorship, and measurable enablement can dramatically shorten ramp times, sharpen skills, and deliver business outcomes that leaders can trust. Rob shares what he's seeing across industries and regions: a growing expectation for L&D to partner directly with technical teams to lead AI readiness while also proving ROI to the C-suite.Listeners will discover a practical framework for building what Rob calls a “skills operating system” — one that starts with clear assessments and gap discovery, moves through curated learning paths, and lands on deliberate practice powered by AI. Rob explains how AI-based role play and virtual coaching can help new skills take hold faster, and how Udemy implemented this internally to reduce new-hire ramp time by 30% for account executives through structured enablement, not just new tools.The conversation also explores what skills truly outlast the hype. Rob highlights the continued importance of communication, change management, resilience, and leadership, especially as automation accelerates and teams face constant reinvention. Finally, Rob describes how private LLM integrations can deliver targeted, role-specific content at the exact moment of need — whether an engineer is debugging code or a manager is preparing for a tough conversation — turning learning from an occasional event into an everyday habit.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

In this episode of Working Smarter, Dave Hoekstra is joined by Martin Teasdale, Founder of Get Out of Wrap, to unpack the findings from our latest Voice of the Agent research. This year, 540 frontline agents opened up about the realities, challenges, and hidden truths of working inside today's contact centers.Last year's report was groundbreaking, revealing that while agents were largely satisfied and proud of their work, major gaps remained around AI readiness, training support, and overall enablement. This year, we dig even deeper. From evolving expectations and shifting workforce dynamics to surprising new trends that leaders can't afford to ignore - this conversation pulls back the curtain on what it really means to be an agent in 2025.Tune in to uncover what's changed, what hasn't, and what every contact center leader needs to know next.

In this episode of the Fearless Mindset Podcast, we delve into the importance of security and open communication within organizations. With a record number of elections and global distrust in institutions, security teams must foster collaboration and personal connectivity to build trust and ensure everyone's safety. The discussion covers the challenges of balancing security measures with human interaction, the significance of training programs, and how to manage and mitigate workplace anger effectively. The conversation also delves into the role of emotional intelligence in leadership and the need for comprehensive inside threat analysis to preemptively identify and address potential risks.Key TakeawaysSecurity is about collaboration, trust, and meeting people where they are—not just rules and restrictions.Open, honest conversations about difficult topics (like anger and workplace safety) are essential for a healthy organization.Security professionals should serve as culture-bearers, modeling the values and behaviors they want to see.Emotional intelligence and empathy are critical leadership skills, especially post-COVID.Security knowledge should be shared beyond the workplace to benefit families and communities.Addressing insider threats requires long-term, holistic approaches, not just reactive measures.Notable Quotes"The message is not always guns, guards, gates, lock it down. The message is: how do we work together to collectively secure everyone?""You have to meet people where they are. You can't be a robot.""Collaboration and trust are the foundation of civilization—and we need to get back to that.""Security is a primary culture bearer of what we do here.""Anger is real. It's in your organization. We have to be able to have these conversations and deal with it.""It all starts with you."To hear more episodes of The Fearless Mindset podcast, you can go to https://the-fearless-mindset.simplecast.com/ or listen on major podcasting platforms such as Apple, Google Podcasts, Spotify, etc. You can also subscribe to the Fearless Mindset YouTube Channel to watch episodes on video. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Having built a reputation over 30 years for looking “beyond” the mechanics of executive search, Mark has a proven commitment and ability to make a difference with management, the individual candidates and their families, to support achieving their goals and aligning on the same mission, ensuring the “right fit”, matching opportunity with best-in-class talent. Recognized by Business Week as one of the 150 most influential search consultants in the world, Mark gained business and international awareness from his experiences with Deloitte in Canada and Jaycees International. Mark is committed to partnering with “Leaders Who Care” – about Diversity, Inclusion & Gender Equity; Sustainability and Innovation; Wellbeing, Workplace Environment and Employee Engagement; Veterans Opportunities; and more – and understand how it impacts their Talent, business and local, global communities. Mark is most proud of his three sons, and when given a chance, will undoubtedly tell you about them.Chelsea Myers is a trusted confidant and growth architect for visionaries, change-makers, and high-performing leaders. As the founder of Brain Crops and mediTEAtion®, Chelsea blends deep expertise in human behavior, motivation, and healing with decades of practical experience in leadership, wellness, and neurodivergent advocacy. Her conversations open hearts and minds, revealing what's possible when personal evolution and world-changing ideas meet.Connect with Chelsea on social and follow her work at chelseamyers.courses and mediTEAtion.app#BrainCropsPodcast #ChelseaMyers #EmotionalHealth #FaithOverFear #SpiritualGrowth #PersonalDevelopment #MindsetShift #HabitsThatStick #BecomingNotArriving #LeadershipGrowth #HealingJourney #SelfMastery #TransformationJourney #PurposeDrivenLife

Pressure is rising on DEI programs, but the smartest companies aren't retreating—they're getting clearer. In this episode, Bill Banham welcomes global inclusion expert Dean Delpeache back to the show to unpack the legal, cultural, and practical forces reshaping workplace equity and belonging. From U.S. executive orders to multinational ripple effects, Dean breaks down what's actually changing inside organizations and what's just media noise.We explore a critical reframing: equity isn't about engineering outcomes—it's about ensuring access. Accommodations, transparent processes, and consistent selection criteria do more than satisfy compliance; they unlock performance. Dean details how teams can move away from identity quotas while still expanding the pipeline through intentional sourcing: partnerships with veteran groups, disability organizations, and community networks that widen opportunity without promising a numeric end state. The result is defensible, humane hiring that holds up under scrutiny.One of the most inspiring threads is the rise of neurodiversity at work. We talk candidly about shedding stigma, normalizing accommodations, and redesigning interviews to assess real job skills. Dean shares simple, high-impact changes—like structured questions, work samples, and clearer expectations—that help candidates shine and help managers make better decisions. We also dig into how leaders can host courageous conversations about race, belonging, and systemic barriers, using ERGs and time-boxed dialogues to turn discomfort into progress.We close with the data that ties it all together: belonging drives advocacy. When people feel included, they're dramatically more likely to recommend their employer, fueling talent attraction more credibly than any ad spend. If you're navigating DEI rollbacks, stakeholder pressure, or global alignment, this conversation offers a roadmap: document fairness, widen access, train inclusive leaders, and amplify belonging. If this resonates, subscribe, share with your team, and leave a review telling us what you'll try first.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

In this episode of Leadership Bites, host Guy Bloom engages with Peter Cappilla & Ranya Nehmeh, authors of 'In Praise of the Office: The Limits to Hybrid and Remote Work.' They discuss the evolving dynamics of work in the post-pandemic world, exploring the challenges and benefits of remote and hybrid work models. The conversation delves into the importance of social interactions, the generational divide in workplace culture, and the critical role of leadership in navigating these changes.The episode emphasises the need for organisations to adapt and find a balance between remote flexibility and the inherent value of in-person collaboration.TakeawaysThe pandemic forced a massive experiment in remote work.Social interactions are crucial for innovation and collaboration.There is a generational divide in workplace culture.Employees value flexibility but also miss in-person connections.Leadership must model the behaviors they want to see.The media often exaggerates the tension between employees and employers.Organizations need to create intentional connections in the office.Remote work can lead to social isolation and stress.Measuring productivity in remote work is complex and nuanced.The future of work requires a balance between remote and office environments.Chapters00:00 Introduction to Leadership Bytes02:55 Meet the Guests: Peter and Ranya05:54 The Concept of Office Work08:54 The Impact of the Pandemic on Work Dynamics11:41 Challenges of Remote Work14:29 The Generational Divide in Workplace Culture17:48 The Tug of War: Employees vs Employers20:40 The Role of Leadership in Hybrid Work23:34 The Importance of Social Interactions26:39 Measuring Innovation and Collaboration29:41 The Future of Work: Balancing Remote and Office32:28 Conclusion and Key TakeawaysTo find out more about Guy Bloom and his award winning work in Team Coaching, Leadership Development and Executive Coaching click below.The link to everything CLICK HEREUK: 07827 953814Email: guybloom@livingbrave.com Web: www.livingbrave.com

In this episode of The Steward Chair, Christy Kovac, President and CEO of Sheridan Construction, shares her journey of intentional, purpose-driven leadership, exploring how stewardship, employee ownership, and community impact drive meaningful, long-term success. We discuss the importance of intentional succession planning, celebrating employee contributions to strengthen engagement, and building trust with clients to support lasting relationships—providing actionable takeaways for leaders committed to stewardship, integrity, and creating a thriving legacy. Stay tuned to Key Takeaways The importance of intentional succession planning to ensure long-term organizational success. How celebrating employee contributions and fostering ownership strengthens engagement and culture. Why building trust and prioritizing community impact creates lasting relationships and a meaningful legacy. Resources Mentioned Visit https://www.sheridanconstruction.com/ Follow Shane on LinkedIn at https://www.linkedin.com/in/christy-kovac-ab801411/ Follow Jackson Healthcare on social media at: LinkedIn: https://www.linkedin.com/company/sheridanconstruction/ Twitter / X: https://x.com/SheridanCo1947 Instagram: https://www.instagram.com/sheridanco1947/ Join the ConversationThe Steward Chair is about equipping and inspiring business leaders to build organizations that stand the test of time. If this episode resonated with you, share your biggest takeaway and tag us on LinkedIn: Chat With Leaders Media https://www.linkedin.com/company/chatwithleaders/ and End of the Line Productions https://www.linkedin.com/company/end-of-the-line-productions/. Elevate your podcast, company meeting, or industry event strategies to better engage stakeholders and drive meaningful growth! Visit ChatWithLeaders.com to learn more about how we can help.See omnystudio.com/listener for privacy information.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores the role of the medical staff in becoming the provider of choice through cultural transformation. She emphasizes that while medical staff engagement is crucial, the primary focus should be on creating systems that enhance the providers, staff, and patient experiences. By addressing workplace culture and improving communication, hospitals can create a positive environment that benefits both providers and patients. Sue outlines Capstone's approach to guiding hospitals through this transformation, highlighting the need for a structured framework that allows providers to focus on patient care without the burden of systemic dysfunction.Cultural transformation enhances the provider experience.Providers and patients benefit significantly from cultural changes.A positive work environment leads to better patient care.Retention rates improve with a positive culture.Word of mouth among providers can attract talent.Capstone provides a structured approach to transformation.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

What if the key to leading others with empathy… is learning how to lead yourself first?Today's guest, Heather Younger, is here to show us how self-leadership isn't just a personal development buzzword — it's the foundation of truly impactful, caring leadership that achieves real ROI. As a global expert on active listening and workplace culture, Heather has helped Fortune 100 companies transform the way they engage employees—starting from the inside out.In this episode, we learn about Heather's journey as a culture bearer and customer experience professional, what self-leadership is, and why it matters - why doing the inner work helps you lead with grace and drive results, and why treating employees with care isn't just a moral choice but a business strategy that drives innovation and performance. She shares powerful examples and offers actionable first steps to help you lead more effectively, take ownership of your career, make smarter choices, and advocate for yourself.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…What self-leadership is and why it matters.How can you change your office culture to an empathy-driven culture?The power of getting curious within yourself.The power of giving and receiving feedback within your sphere of influence. "Take back your own power to lead yourself in the way you, intuitively, already know you're supposed to be doing." — Heather R. YoungerFrom Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross About Heather R. Younger: CEO, Keynote Speaker, Author:Heather R Younger, J.D., CSP, is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC, and ABC, and one of the world's leading experts on Caring Leadership® and active listening at work. She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm for Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy. Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”With over 25 years of successful management of teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts and multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She's a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.Heather is an award-winning leader in the area of Employee Engagement, as recognized by Inspiring Workplaces, is a LinkedIn Learning course partner, a 3-time bestselling author, a TEDX speaker, and the host of the popular Leadership With Heart Podcast.Connect with Heather:Employee Fanatix: heatheryounger.com LinkedIn: linkedin.com/in/heatherryounger Facebook: facebook.com/HeatherRYounger Instagram: instagram.com/heatherryoungerofficialX: x.com/HeatherRYounger Her new book: The Art of Self-Leadership Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

In this episode of the Fearless Mindset Podcast, we delve into the importance of leadership and creating a safe, inclusive work culture in security with industry experts. The conversation touches on the critical role of trust, leading during times of crisis, and managing risk in a rapidly changing world. Ludlow and guests share insights from recent events, the evolution of organizational threats, and how to foster a resilient, people-focused company culture.Key TakeawaysLeadership in security is about influencing people and building a culture of care and trust.Modern threats are increasingly internal, not just external, requiring leaders to "read the room" and understand employee well-being.Company culture is critical, especially in times of crisis and disruption; organizations with intentional cultures fare better.Focusing on people, not just operations, is essential for resilience and long-term success.Trust must be built and cannot be assumed; employees need to feel safe, accepted, and part of the mission.Diversity in skills, experiences, and perspectives strengthens organizations.Leaders should empower employees to take ownership of their own security and well-being.Notable Quotes"We focus on people because people matter, and it matters a lot.""You are not going to hit your goals if your people are not there.""We are not taking care of this for them; they are part of the process.""Trust must be built and not assumed from day one.""I'm not here to hire sheriffs, I'm here to hire mayors.""Diversity is not about followers, religions, or converse. It's about skills."To hear more episodes of The Fearless Mindset podcast, you can go to https://the-fearless-mindset.simplecast.com/ or listen on major podcasting platforms such as Apple, Google Podcasts, Spotify, etc. You can also subscribe to the Fearless Mindset YouTube Channel to watch episodes on video. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Hello, welcome to the Safety Culture Excellence podcast, hosted by Shawn Galloway, CEO of ProAct Safety.    This week's podcast asks "How Rigid Are Your Safety Rules?" Need an expert on demand? https://proactsafety.com/solutions/consulting/leveraged-expert-support-and-monitoring      I hope you enjoy the podcast.  Have a great week!    Shawn M. Galloway     Harness the Power of Employee Engagement with Shared Ownership *2025 only, with proof of purchase receive complimentary access to quarterly networking discussion with Shawn Galloway.

In this episode of The Health Literacy 2.0 Podcast, Seth Serxner welcomes Janis Davis-Street—nutritionist, educator, public health leader, and global wellness strategist—to unpack the complexities of workforce health literacy and share lessons from her impressive career.Janis brings a unique blend of frontline experience and academic depth to the conversation, with roots in nutrition and health education, a doctorate, and advanced certifications in organizational leadership and informatics.Her career journey spans pivotal roles at NASA, where she contributed to space nutrition science and youth outreach, and nearly two decades at Chevron, championing global cardiovascular health initiatives and adapting wellbeing programs for diverse, multinational workforces.Seth and Janis also discuss:Translating science into action, highlighting the art of turning complex nutrition and health research into practical, accessible information for astronauts, students, and employees alike.The importance of tailored communication, noting that effective health messaging requires local context and lessons from customizing outreach for global populations to ensure representation and relevance in every region.Visual inclusivity, emphasizing that imagery in wellness campaigns matters and participants must see themselves reflected to feel engaged and respected.Cultural sensitivity, stressing that partnering with local teams—through language, context, and community stories—helps overcome barriers and drive trust.Peer Health Educators (PHE), describing how Chevron's model empowers trained employees to provide basic health education, advocate for prevention, and refer peers to expert resources, expanding workforce engagement.Data-driven impact, explaining that participation and outcomes are tracked, with Chevron's Enterprise Health Index creating organizational accountability and keeping leaders invested in health culture.The power of collaboration, highlighting that health, HR, and benefits teams must break silos and jointly nurture a culture of health for real impact.The growing urgency of health literacy, noting that misinformation—especially during the pandemic and now the AI era—affects everyone, making addressing it and increasing equitable access a priority.Responsible use of AI, emphasizing that new digital tools present both promise and risk, requiring critical thinking, source verification, and prompt engineering to combat misinformation in health.For anyone invested in workforce wellbeing, global health, or effective communication, this conversation underscores that impactful health initiatives are not one-size-fits-all—they require empathy, inclusivity, and practical translation of knowledge into action.Learn About EdLogicsWant to see how EdLogics' gamified platform can boost health literacy, drive engagement in health and wellness programs, and help people live happier, healthier lives?Visit the EdLogics website.Links:Janis Davis-Street: www.linkedin.com/in/janis-davis-street-26232315/

Sanish Mondkar is the Founder and CEO of Legion Technologies, a company specializing in AI-powered workforce management solutions that optimize labor efficiency and enhance hourly employee engagement. Under his leadership, Legion has become a trusted platform for automating scheduling, forecasting, and communication across major industries. Before Legion, Sanish served as Executive Vice President and Chief Product Officer at SAP, and earlier at Ariba. He holds a bachelor's degree in computer engineering from the University of Pune and a master's in computer science from Cornell University. In this episode… In today's fast-paced world of retail, hospitality, and other hourly-based industries, companies are racing to balance efficiency with employee satisfaction. But as technology reshapes how businesses operate, can AI actually make hourly work more engaging, flexible, and fulfilling? Sanish Mondkar, a seasoned technology leader and AI innovator, believes it can. He explains that traditional workforce management systems were built to control labor costs, not empower people — and that's where AI can fundamentally shift the equation. By automating scheduling, predicting demand, and empowering employees with control over their work schedules, companies can reduce attrition while fostering a more motivated workforce. Sanish also points out that real transformation comes when AI is transparent, explainable, and trusted by both managers and frontline workers. In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz sits down with Sanish Mondkar, Founder and CEO of Legion Technologies, to discuss how AI can drive employee engagement and operational excellence. They talk about Legion's AI-powered scheduling innovations, the "trifecta" that reduces attrition, and how automation builds trust between employers and staff. Sanish also shares lessons from scaling Legion with major brands like Dollar General and Philz Coffee.

Employee Experience expert Dr. Nicole Boyko joins Nadia and Rob to share how companies are working to understand belonging now, how she helps leaders see themselves in survey results, and why companies have to listen to employees continuously. Nadia and Rob also break down a Mercer report on how leaders are missing the mark in AI communications and highlight an NBA executive's risky move that ended in disaster. Later, Nadia rants about the darker side of the rhetoric around Zohran Mamdani's election victory, and Rob sends Veteran's Day best wishes.Articles referenced in the show:https://www.hrdive.com/news/leadership-vacuum-prompts-ai-anxiety-at-work/805113/https://www.wsj.com/sports/basketball/nico-harrison-dallas-mavericks-fired-luka-doncic-trade-ea81e8e7?mod=sports_lead_pos2Find season 5 episode transcripts here: https://drive.google.com/drive/folders/1bP3N6QYBG0UkzdRm5GwiFfoQLvGtIRrK?usp=sharing  Connect with us: Visit www.nazconsultants.com to learn more about Dr. Nadia Butt's work in leadership, culture, and organizational effectiveness, and check out http://www.tekanoconsulting.com/ to explore Rob Hadley's approach to data-driven inclusive strategy.

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from being stuck in ambiguity to using it as ammunition in your leadership practices!Mentioned in the Episode: Episode 161: #LeaderSHIFT from Imposter to Influential www.baproinc.com/161 Episode 174: #LeaderSHIFT for Fixer to Facilitator www.baproinc.com/ep174  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep175       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | New Leaders | Effective Leadership | Servant Leadership |baproinc.com

In episode 136 of Nonprofit Mission: Impact, Carol Hamilton, Elizabeth Engel, and Jamie Notter talk about their new white paper Lean at 10: Culture Eats Methodology for Lunch. Ten years after Engel first explored Lean Startup principles in the nonprofit and association world, she and Notter revisit what's changed—and what hasn't. Carol, Elizabeth and Jamie discuss: Why the tools of innovation are accessible, yet the real challenge in adoption lies in organizational culture.  how competing commitments, fear of failure, and rigid silos can quietly sabotage innovation efforts what leaders can do instead to nurture learning, empathy, and experimentation. For nonprofit and association leaders navigating rapid change, this conversation offers a candid look at how to build cultures that support innovation—not resist it.   Episode highlights: [00:06:00] Revisiting Lean Startup, 10 Years Later [00:010:50] Defining Lean Startup and Design Thinking [00:011:50] Culture: The Invisible Barrier [00:014:40] When Culture Undermines Innovation [00:19:00] Insight Over Perfection [00:22:00] People Don't Resist Change—They Resist Being Changed [00:24:40] Low Fences, Not No Silos [00:27:00] Listening Beyond the Boardroom [00:30:40] Volunteer Culture Matters Too [00:31:00] The Role of Healthy Conflict [00:37:35] What a Culture Supportive of Innovation Looks Like [00:41:20] From Reactive to Proactive Transparency [00:44:35] The Questions Nonprofit Leaders Should Ask   Guest Bios: Elizabeth Weaver Engel, M.A., CAE, is Chief Strategist at Spark Consulting. For more than 25 years, Elizabeth has helped associations grow in membership, marketing, communications, public presence, and especially revenue, which is what Spark is all about. She speaks and writes frequently on a variety of topics in association management. When she's not helping associations grow, Elizabeth loves to dance, listen to live music, cook, and garden. Jamie Notter is a speaker, author, consultant, and culture scientist. His career spans 30 years, with more than a decade of research and practice in the culture field, as well as deep experience in areas like conflict resolution and generations. He desperately wants to make work suck less for everyone, and has written four popular business books, including the award-winning Non-Obvious Guide to Employee Engagement, and his latest release, Culture Change Made Easy. He holds a Master's in conflict resolution from George Mason and a certificate in Organization Development from Georgetown, where he served as adjunct faculty. Important Links and Resources: Elizabeth Weaver Engel https://www.getmespark.com/ https://www.getmespark.com/blog/ Jamie Notter https://jamienotter.com/ https://jamienotter.com/research-books/   Be in Touch: ✉️ Subscribe to Carol's newsletter at Grace Social Sector Consulting and receive the Common Mistakes Nonprofits Make In Strategic Planning And How To Avoid Them

Corporate teams are burned out, managers are overwhelmed, and everyone claims they “don't have time.” In this episode of Shedding the Corporate Bitch, executive coach Bernadette Boas breaks down the truth: great leaders make time—because developing people is their number one responsibility.Using real leadership examples and actionable coaching strategies, Bernadette reveals how managers can transform into powerhouse leaders by shifting how they think about time. This episode is packed with practical, usable tools—no fluff, no theory without action. Expect to walk away with a new perspective and real steps you can start using today.WHAT YOU'LL LEARN– The difference between managers and true leaders – Why time is a leadership tool—and how to invest it wisely – How to use goals as alignment, accountability, and clarity tools – The 4D framework (Delegate, Delay, Delete, Do) for managing overwhelm – How to master time blocking for yourself and your team – Techniques for setting boundaries without damaging relationships – How to coach team members who are drowning in priorities – Why reflection is essential for leadership growth – How to model time-management behaviors that elevate team cultureWHO THIS EPISODE IS FORCorporate leaders, new managers, HR professionals, executive teams, emerging leaders, and anyone committed to leading people—not just managing tasks.CTAIf this conversation helps you rethink how you lead, share it with your team or leadership peers. Subscribe for more weekly episodes that elevate the way you lead, coach, and show up in your corporate career.CONNECT WITH BERNADETTEWebsite: Ball of Fire Coaching LinkedIn: Bernadette Boas Podcast: Shedding the Corporate BitchTAGS (YouTube SEO)Leadership development, corporate leadership, manager training, time management tips, coaching employees, people leadership, productivity for leaders, employee engagement, workplace culture, executive coaching, career growth, professional developmentSupport the show

Josef Stetter is a transformational speaker, Resume Whisperer™, and founder of Cultural Transformation Systems (CTS), an AI HR Tech company founded three years ago to revolutionize hiring, retention, and employee engagement. With 9 career changes, 18 job roles, and over 20 years of experience, Josef has personally helped over 12,000 professionals land meaningful jobs, boasting a 90% success rate—with some hired in as little as 2 days. He has partnered with major companies like Deloitte, Tata Consulting, and Canon to reduce turnover by 70% through systems-level culture design.Contact Josef Stetter:https://thecelebrategroup.com/https://josefstetter.com/https://culturaltransformationsystems.com/https://www.instagram.com/josef_stetter/tagged/https://www.linkedin.com/in/josefstetter/Dr. Kimberley LinertSpeaker, Author, Broadcaster, Mentor, Trainer, Behavioral OptometristEvent Planners- I am available to speak at your event. Here is my media kit: https://brucemerrinscelebrityspeakers.com/portfolio/dr-kimberley-linert/To book Dr. Linert on your podcast, television show, conference, corporate training or as an expert guest please email her at incrediblelifepodcast@gmail.com or Contact Bruce Merrin at Bruce Merrin's Celebrity Speakers at merrinpr@gmail.com702.256.9199Host of the Podcast Series: Incredible Life Creator PodcastAvailable on...Apple: https://podcasts.apple.com/us/podcast/incredible-life-creator-with-dr-kimberley-linert/id1472641267Spotify: https://open.spotify.com/show/6DZE3EoHfhgcmSkxY1CvKf?si=ebe71549e7474663 and on 9 other podcast platformsAuthor of Book: "Visualizing Happiness in Every Area of Your Life"Get on Amazon: https://amzn.to/4cmTOMwWebsite: https://linktr.ee/DrKimberleyLinertThe Great Discovery eLearning platform: https://thegreatdiscovery.com/kimberleyl

Hello, welcome to the Safety Culture Excellence podcast, hosted by Shawn Galloway, CEO of ProAct Safety.    This week's podcast is about "Safety Communication." Is your communication plan included in your overarching safety strategy? https://proactsafety.com/solutions/consulting/strategy-development-and-execution     I hope you enjoy the podcast.  Have a great week!    Shawn M. Galloway     Harness the Power of Employee Engagement with Shared Ownership *2025 only, with proof of purchase receive complimentary access to quarterly networking discussion with Shawn Galloway 

Your Team Doesn't Need a Boss, They Need a Human with Selena RezvaniIn this episode of The WorkWell Podcast™, Jen Fisher speaks with Selena Rezvani, Wall Street Journal bestselling author and Forbes-named premier expert on standing up for yourself at work. Selena returns to the podcast to discuss her latest book, "Quick Leadership: Build Trust, Navigate Change, and Cultivate Unstoppable Teams." Drawing from her personal experience losing her workaholic father at age 13 and years of coaching leaders behind closed doors, Selena shares practical, actionable strategies for becoming the kind of leader people want to follow—without sacrificing your humanity or health.Episode Highlights:The shocking statistic: Your manager influences your mental health on par with your spouse—more than your doctor or therapist (UKG research)Trust killers in leadership: Why over-promising on small things destroys credibility and what "being impeccable with your word" really meansThe "Shit Umbrella" concept: How great leaders shield their teams from chaos, unrealistic pressure, and distractions from aboveUrgency culture: How to recognize when anxiety is being passed like a baton and why marking emails as "urgent" is eroding workplace trustThe difference between boss and leader: Why giving away power creates unstoppable teams instead of diminishing your authority"Ask three before you answer": A practical technique to build autonomy and critical thinking in your team membersRe-engaging disengaged employees: Why viewing lost spark as temporary (not permanent) changes everythingQuotable Moments:"People don't want this stoic pillar of a leader—they want a human." - Selena Rezvani"Your questions are expected, not tolerated." - Selena RezvaniResources:Book: "Quick Leadership: Build Trust, Navigate Change, and Cultivate Unstoppable Teams" by Selena Rezvani

How to unlock the power of groups through collective communication.They say teamwork makes the dream work. But as Colin Fisher knows, unlocking the power of groups requires a specific kind of collective communication.Fisher is an associate professor of organizations and innovation at University College London School of Management and author of The Collective Edge: Unlocking the Secret Power of Groups. His research reveals the dichotomy of group dynamics: "Groups can be the pinnacle of human accomplishment," he says. "But groups also have these tendencies to restrict us, to take away our individuality, and to sometimes make us the worst versions of ourselves.” The key, he argues, is fostering communication that maximizes the creative synergy of collaboration while minimizing the pressure to conform.In this episode of Think Fast, Talk Smart, Fisher joins host Matt Abrahams to share evidence-based strategies for effective teamwork, from selecting the ideal group size to fostering psychological safety. Whether with our coworkers, our families, or our friends, Fisher's insights reveal how collective communication can make or break group success.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Colin FisherColin's Book: The Collective EdgeEp.174 Fix Meetings: Transform Gatherings Into Meaningful MomentsEp.124 Making Meetings Meaningful Pt. 1: How to Structure and Organize More Effective Gatherings   Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:19) - Advantages and Disadvantages of Groups (03:53) - What Makes Teams Successful (05:37) - The Ideal Group Size (06:33) - Building Psychological Safety (08:49) - Launching a Team for Success (13:10) - Making Meetings More Effective (16:25) - The Final Three Questions (23:13) - Conclusion   ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from being a fixer to being a facilitator for your team!  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep174       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | New Leaders | Effective Leadership | Servant Leadership |baproinc.com

Unlock the secrets to peak performance and human-centered leadership with Mark C. Crowley, a trailblazer in the field and bestselling author, as he joins the "Do Good to Lead Well" podcast. Discover how prioritizing employee well-being over conventional engagement metrics is transforming organizations globally. Mark's latest book, "The Power of Employee Well-Being," challenges the status quo by asking us to redefine what team flourishing really looks like while providing an evidence-rich and practical roadmap to make it happen.Our conversation begins by encouraging organizations to shift from outdated annual engagement surveys to the immediacy of pulse surveys, uncovering their impact on leadership accountability and organizational responsiveness. Mark also highlights the necessity of leadership commitment to move beyond performative measures, ensuring initiatives are authentic and impactful.As hybrid workspaces become the standard, we discuss the critical importance of fostering connection and a sense of belonging, regardless of physical location. From maintaining and deepening the quality of relationships through regular one-on-one meetings to using office time to build social ties, we explore strategies for hybrid success. Plus, with the rising influence of AI, we emphasize the need for transparency and empathy in workforce management, ensuring that technological advancements do not compromise our humanity. Join us in this enlightening episode full of actionable, scientifically supported insights and strategies for leaders committed to driving success by leveraging the power of employee.What You'll Learn- The importance of prioritizing employee well-being in leadership.- How pulse surveys can provide valuable insights into employee satisfaction.- The vital role of leadership commitment in realizing the power of employee well-being.- Strategies for successfully managing hybrid workplaces.- The transformative impacts of AI on modern workplaces.- The role of authentic engagement in driving organizational success.Podcast Timestamps(00:00) – The Failure of Employee Engagement(09:27) - Transforming Organizations Through Pulse Surveys(16:40) - The Impact of Employee Well-Being(21:18) - Friendship and Belonging at Work (102 Seconds)(36:40) - Leading With Love in Leadership(44:24) - Creating Connection in Hybrid Workplaces(50:24) – Employee Well-Being in an AI WorldKEYWORDSPositive Leadership, Human Leadership, Employee Well-Being, Organizational Success, Engagement Surveys, Pulse Surveys, Workplace Happiness, Hybrid Workplaces, AI, Transparency, Leading with Empathy, Continuous Learning, Fostering Connection, Increasing A Sense of Belonging, Remote Work, Self-Leadership, CEO Success

Watch the video recording of this Keynote here on YouTube.Check out JR Keller's Onboarding and Employee Success Cornell CourseOnboarding has a significant impact on the employee experience, with research showing it can boost new hire productivity by over 60% and decrease turnover likelihood by nearly 50%.In this Cornell Keynote, JR Keller, Associate Professor of Human Resource Studies at Cornell ILR School, and Beth Flynn-Ferry, Executive Director of the Center for Advanced Human Resource Studies, share insights into how effective onboarding enhances job satisfaction, confidence, organizational commitment, and employee well-being.Drawing on decades of academic research and real-world expertise, they will present four actionable tips to improve onboarding programs, equipping leaders to drive engagement, retention, and overall team success.What You'll LearnThe importance of preboarding and how to do it wellThe pivotal role the hiring manager — not HR — plays in onboardingThe importance of assigning an onboarding buddyHow to measure successEffective Interviewing Cornell Course https://tinyurl.com/2brlxtfxThe Center for Advanced HR Studies (CAHRS) https://www.ilr.cornell.edu/cahrs  Follow eCornell on YouTube, Facebook, Instagram, LinkedIn, TikTok, and X.

In this episode, Ray Sclafani discusses the critical importance of having a well-defined compensation philosophy in financial advisory firms. He highlights the common pitfalls of compensation planning without a clear strategy and emphasizes the need for a structured approach that aligns pay with performance, culture, and profitability. The conversation covers the essential building blocks of a strong compensation philosophy, how to implement it effectively, and the impact it has on employee engagement and trust in leadership.Key TakeawaysMore than half the industry lacks a clear compensation strategy.Clear pay philosophies lead to lower turnover rates.Transparency in compensation processes fosters trust among employees.Regularly review and adapt your compensation philosophy to align with business changes.Involve team members in defining key performance metrics.A strong compensation philosophy reflects the firm's values and leadership style.For more information click here to visit the Best in the Business Blog.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeTo join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.

Most teams, people and companies don't have a motivation problem - they have a design problem.In this episode I sit down with Ricardo Lopes Costa, founder and CTO of Funifier from Brazil and the author of "The Fantastic Engagement Factory: how to motivate people on a large scale with gamification". We uncover how gamification, psychology, and smart feedback loops can turn apathetic workflows into performance engines people actually want to use. Ricardo's company, Funifier, has worked with global brands like Coca-Cola, HP, Banco do Brasil, and Caixa Econômica Federal, helping them turn dry KPIs into dynamic challenges that spark human motivation — often with billion-dollar impact. Ricardo shares how:A small experiment with locked online lessons accidentally sparked his obsession with engagement.A single leaderboard turned learning into a movement across Brazil.Caixa's “Tamo Junto 9Bi+” initiative became the world's largest gamification case — driving over $1 billion USD in additional profit in just months.Recognition and belonging often outperform money when it comes to performance.Even small businesses — from cupcake stands to ice-cream shops — can gamify experiences to make people participate more.Why the future of leadership lies in designing human experiences, not just managing numbers.“Engagement is not a bonus — it's an asset, just like money or technology.” — Ricardo Lopes CostaIf you're a leader, HR professional, or entrepreneur who wants to build teams that care, perform, and grow — this episode will show you how to make motivation measurable.Key TakeawaysMotivation is designable — when you treat engagement like a system, not a feeling.Recognition > rewards: appreciation drives sustained effort more than money.Start small: pick one unmotivated area, personalize it, make it visible, make it fun.Emotional design is the missing layer in most transformation and culture projects.Everyone — even small businesses — can use gamification principles to spark engagement.