Podcasts about Employee engagement

In this episode, host Marcus Aurelius Anderson sits down with Claude Silver, the world’s first Chief Heart Officer at VaynerX and author of "Be Yourself At Work." Together, they explore the power of authentic leadership, building resilient workplace cultures, and the importance of empathy and self-awareness in professional growth. Episode Highlights: [0:49] Introduction to Claude Silver and her role as Chief Heart Officer at VaynerX [13:14] Claude discusses fear, insecurity, and authenticity in the workplace [13:72] Shifting leadership paradigms: trust, vulnerability, and communication [14:26] Building resilience through adversity and the value of transparent feedback About Claude Silver:Claude Silver is the Chief Heart Officer at VaynerX, where she partners with CEO Gary Vaynerchuk to cultivate a people-first culture. With over a decade in her unique role, Claude is recognized for pioneering empathetic leadership and fostering environments where individuals can thrive by being their authentic selves. She is the author of "Be Yourself At Work," a book dedicated to empowering individuals and teams to lead with heart, courage, and vulnerability. Learn more about the gift of Adversity and my mission to help my fellow humans create a better world by heading to www.marcusaureliusanderson.com. There you can take action by joining my ANV inner circle to get exclusive content and information.See omnystudio.com/listener for privacy information.

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the alarming trend of employees, particularly Gen Z, wanting to sever their work and personal lives. They explore the implications of this disconnect, the role of workplace culture in mental health, and strategies leaders can implement to foster a more supportive environment. The conversation emphasizes the importance of purpose in the workplace and how it can enhance employee satisfaction and productivity, ultimately benefiting the organization as a whole. Takeways: Nearly half of Gen Z workers prefer to separate work and personal life. A significant percentage of employees would consider extreme measures to disconnect from work stress. Workplace culture plays a crucial role in employee mental health. Leaders should create environments where employees feel whole and valued. Purpose in work is essential for employee satisfaction and retention. Effective communication and boundaries are vital for employee well-being. Employee experience directly impacts customer experience and satisfaction. Building trust and authenticity in the workplace fosters a positive culture. Leaders must recognize the importance of employee happiness as a business imperative. The interview process should focus on finding the right fit for both the employee and the organization. Chapters: 00:00The Disconnect Between Work and Personal Life 05:24The Impact of Workplace Culture on Mental Health 10:15Leadership's Role in Employee Well-being 15:19Creating Purpose in the Workplace 19:34Navigating Career Expectations 22:16Authenticity in the Workplace 25:47The Role of Leadership in Employee Development 27:24The Importance of Employee Happiness 29:16Finding Purpose in Work 32:18Creating a Positive Work Environment 34:10The Impact of Employee Experience on Customer Experience 35:42Recognizing Individual Contributions 38:01Addressing Personal Issues at Work 39:58Generational Differences in Workplace Dynamics   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here Quote: Leading is the pinnacle of human achievement. Your number one task is helping others grow and develop and contribute to their colleagues and communities. Your accomplishments, accomplishment list will be measured by those who went on to be wildly successful in large measure because of the time they spent with you. -Tom Peters Links: Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this week's episode of the Do Good to Lead Well podcast, I had the pleasure of speaking with Lindsay Dodd, the CEO of Cashco Financial, for an enlightening conversation about how to build an award-winning culture. He reveals how purpose and profitability can successfully coexist, emphasizing a people-first mindset that champions dignity, trust, and empowerment. His insights showcase how Cashco Financial has consistently earned recognition as one of Alberta's best workplaces for five consecutive years. We explore leadership not as a set of inherent qualities, but as learned behaviors such as courage, confidence, empathy, and resilience, drawing from frameworks that advocate for modeling the way and inspiring a shared vision.Our discussion delves into the true meaning of authentic leadership, defining it as a consistent commitment to building trust by aligning our actions with our values and beliefs. Lindsay illustrates how genuine vulnerability, coupled with an openness to feedback and a commitment to inclusive workplaces, strengthens bonds and fosters collaboration. We explore practical strategies for navigating challenging peer interactions, stressing the importance of curiosity and addressing issues directly yet calmly. Additionally, Lindsay shares CashCo's unique cultural practices, from hiring based on empathy to an “upside-down triangle” leadership model that prioritizes frontline staff, reinforcing values through daily core value stories.As we look to the future, the conversation addresses the complexities of leading in a polarized society and the rapid evolution of artificial intelligence. Lindsay offers advice on finding common ground amidst differing opinions and encourages leaders to engage with new technologies, learning and playing with them to discover new opportunities while managing risks. This episode offers practical wisdom for building successful, values-driven organizations and preparing for tomorrow's challenges.What You'll Learn- Leadership is a learned behavior- How authenticity builds trust- Go beyond superficial values. Identify operating values that show “how we do things around here”- Empathy drives performance and engagement- Hire for growth, always- Embrace AI with curiosityPodcast Timestamps(00:00) – Lessons in Leadership(07:02) – Authentic Leadership & Trust(12:38) – Vulnerability in Leadership(16:11) – Bringing Culture & Values to Life(20:28) – Leading in a Polarized World(25:38) – Operationalizing Core Values(35:35) – The Power of Empathy(40:29) – Leveraging Strengths, Building Teams(46:21) – Founder Advice: Hire Great People(49:21) – Navigating the AI Revolution(54:54) – Courageous Leadership: The Penguin PrincipleKEYWORDSPositive Leadership, Purpose-driven Leadership, Organizational Culture, Authentic Leadership, Building Trust, Employee Engagement, Core Values, Vulnerability in Leadership, Curiosity, Managing Conflict, Values Alignment, Future of Work, Artificial Intelligence, Empathy, Navigating Polarization, Adaptive Leadership, CEO Success

Employee engagement metrics have barely moved in over a decade, but what if we're measuring the wrong things? Nikki sits down with Joshua Freedman, CEO of Six Seconds and author of the soon-to-drop “Emotion Rules”. Together, they go deep on why engagement isn't about snacks in the breakroom or slick surveys. It's emotional, and it's human. They unpack why “leave emotions at the door” might be the worst business advice ever, what true caring leadership looks like, and how love, trust, and boundaries create high-performing cultures where people actually want to show up. If you're ready to trade performative leadership for authentic connection, this episode is your roadmap.

Internal communication is broken. Most CX and leadership teams rely on outdated methods — long slide decks, endless trainings, and metrics that don't drive action. In this episode, Ben Phillips, founder of CX Alive!, explains how to transform the way your business communicates. Drawing on two decades in customer experience and leadership, Ben breaks down why short-form, authentic content — like internal vodcasts and micro-videos — builds clarity, connection, and alignment faster than PowerPoints or all-hands meetings ever could. We cover:✅ How to make your CX strategy relatable and actionable✅ The biggest communication gap between leadership and frontline teams✅ How to communicate effectively with Gen Z employees✅ Why podcasts and vodcasts are the future of internal engagement✅ Why NPS and CSAT are outdated metrics — and what to measure instead If you're looking to improve employee engagement, CX performance, or team alignment, this conversation will change how you think about communication, storytelling, and measurement inside your organization. #InternalCommunication #CXLeadership #CustomerExperience #EmployeeEngagement #CXStrategy #BusinessCommunication #LeadershipDevelopment #GenZAtWork #Vodcasting #StorytellingAtWork Connect with Ben at:Cx-alive.comBen Phillips LinkedIn Key Moments: 0:00 Who is Ben Phillips and what is CX Alive!4:00 How to communicate effectively with Gen Z employees9:44 How business communication is changing12:50 How to tell better stories22:00 Why you only have 8 seconds to capture attention24:00 Why podcasts and vodcasts work so well for businesses31:00 Is NPS still relevant in 2025?34:44 What are the best metrics to track in CX?37:59 Are customer surveys still relevant?41:11 AI in CX: what's hype vs. what's real48:24 How to build a team that understands the “why”51:28 Three words that separate good content from great –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from hoarding critical feedback to sharing feedback to help an employee grow!  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep169       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | Effective Leadership | Servant Leadership |baproinc.com

Strategic planning is often seen as a senior leadership event, but this episode argues that everyone in the company has a role to play. Learn how to empower frontline employees to gather real-time market and industry intelligence that leaders miss. Discover how this constant flow of information can lead to earlier course corrections, prevent costly mistakes, and give your company a proactive advantage over being reactive. For more resources on developing leadership skills visit us at Revela. Where we've helped hundreds of executives lead productive teams and thriving organizations.   This podcast is produced by Two Brothers Creative.  

Sustainability business: In this episode of How to Protect the Ocean, Andrew Lewin talks with Lee Stewart about how businesses can make sustainability a practical, measurable part of their operations. They explore how carbon tracking, waste reduction, packaging design, and supply chain improvements can build resilience while cutting costs. Ocean literacy: Lee shares experiences from Australia, Tonga, and New Zealand that show how business practices directly connect to the ocean's health. They also discuss the lessons learned from an international shipping case study in Malaysia that reveals how logistics and sustainability intersect. ESG reporting: The conversation focuses on keeping sustainability simple—using dashboards, certifications, and team culture to drive consistent progress. Whether you're leading a company or just beginning your sustainability journey, this episode offers the clarity and motivation to start today.   Join the Undertow: https://www.speakupforblue.com/jointheundertow Connect with Speak Up For Blue Website: https://bit.ly/3fOF3Wf Instagram: https://bit.ly/3rIaJSG TikTok: https://www.tiktok.com/@speakupforblue Twitter: https://bit.ly/3rHZxpc YouTube: www.speakupforblue.com/youtube    

Chris Dyer is a globally recognized expert on company culture and remote work. As a former CEO, his companies were named “Best Places to Work” 15 times and appeared five times on Inc. Magazine's list of fastest-growing companies. Today, Chris is a top-ranked leadership speaker, consultant, and bestselling author of The Power of Company Culture and Remote Work. He's been featured on numerous global leadership lists, including the LeadersHum Power List and Inspiring Workplaces' Top 101 Influencers in Employee Engagement. Chris helps organizations build high-performing cultures that drive productivity, engagement, and profitability. Through his keynote talks and 7 Pillar Strategy, he delivers practical, experience-based insights that leave lasting impact. Known for his candor, humor, and actionable advice, Chris has transformed how leaders approach culture and performance. Beyond the stage, Chris is a passionate hiker, music lover, and family man. He believes that thriving at work and in life go hand in hand—and he's on a mission to help companies create environments where everyone can succeed.   During the show we discussed: Define company culture and why it matters today. Apply the 7 Pillars of Company Culture to drive results. Increase transparency to transform team performance. Share team and cross-team goals for better alignment. Review goals in meetings and plan solutions when off-track. Ask regularly how the team can get 1% better. Use a weekly one-question survey with follow-up and updates. Clarify what makes your company and team members unique.   Resources: https://chrisdyer.com/  

Losing employees can leave any leader wondering what to do next. In this episode, hosts Brad and Michael kick off the “asking for a friend” season with a twist—the friend is actually them. They share ByrdAdatto's journey through unexpected employee turnover and the realization that even a culture-rich workplace is not immune to losing team members. Tune in as they reflect on the emotional and practical challenges of retaining talent, the lessons they learned, and the strategies they considered to support their team. Discover what really works when it comes to staff retention—whether you are asking for yourself, or just asking for a friend.'Chapters00:00 Intro00:17 Banter08:00 Story22:18 Access+22:47 Legal Takeaways30:03 OutroWatch full episodes of our podcast on our YouTube channel: https://www.youtube.com/@byrdadattoStay connected for the latest business and health care legal updates:WebsiteFacebookInstagramLinkedIn

Send us a MessageIn this Culture Byte episode of Culture Change RX, Capstone's Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about the power of goal-setting. Sue explains how setting and achieving goals not only helps organizations reach targets but also elevates the behavior, performance, and contributions of individuals and teams. By engaging employees in goal-setting, leaders create a pathway to cultural transformation—turning “this is how we do things around here” into “this is how we do things better.” Through a story of a community hospital's housekeeping department, Sue illustrates how goals can shift culture, drive results, and create meaningful change across the organization.Goal-setting isn't just about achieving more—it elevates behaviors and performance.Engaging employees in the process of setting and achieving goals boosts ownership and contribution.Department-level goals can ripple outward, impacting the entire organization.Culture shifts when “this is how we do things” becomes “this is how we do things better.”Real stories, like that of a housekeeping department, prove that goal-setting drives culture change and results.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Ready to turn reflection into purposeful action? In this episode, I, Amy Rowlinson bring together inspiring reflections from episodes 478-482, exploring powerful themes including coaching in the workplace, redefining social engagement, embracing contentment, finding your voice, and creating indelible impact. If you're seeking inspiration to align your actions with your purpose and values, don't miss this deep dive into actionable self-discovery. With wisdom drawn from these five guests, I share practical insights and actions, showing how purposeful living is possible when you apply reflection with action.   Reflections with Actions arising from these five thought-provoking episodes: 478 Think Like a Coach with Jude Sclater 479 Redefining Social Engagement with Alex Clapp 480 Contentment in the Fells with Harrison Ward 481 Giving Everyone a Voice with Fiona Brennan-Scott 482 Indelible Impacts with Nick Gold   KEY TAKEAWAY ‘By pairing meaningful reflection with small, intentional actions, you move from theory to impact. It is in that space—between insight and implementation—that true growth and fulfilment take root.'   BOOK RECOMMENDATIONS* The Fertile Void by John Leary-Joyce - https://amzn.eu/d/9Tcf1I2 Think Like a Coach by Jude Sclater - https://amzn.eu/d/fjmNNYo   FOCUS ON WHY EPISODE LINKS: 386 In Your Own Words with Beverley Glick - https://focusonwhy.libsyn.com/website/386-in-your-own-words-with-beverley-glick 005 The Art of Social Selling with Sam Rathling - https://focusonwhy.libsyn.com/website/category/005-the-art-of-social-selling-with-sam-rathling   ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist and mastermind host who empowers purpose-driven leaders to boost productivity, engagement and meaning in life and work. Through transformational conversations, Amy helps individuals overcome overwhelm and live with clarity, building living legacies along the way.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call   KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter   CONNECT WITH AMY https://linktr.ee/AmyRowlinson     BUY AMY'S BOOK (Finalist in the 2025 Business Book Awards) * Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu     HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence. *As an Amazon Associate, Amy earns from qualifying purchases.

In this conversation, Tommy Mello and Cameron Harold discuss the importance of caring for employees, the challenges of entrepreneurship, and the significance of employee happiness in driving business success. They explore the differences between coaching and mentoring, the need for optimizing business operations, and the role of leadership in fostering a strong company culture. The discussion also touches on personal growth, the search for meaning beyond work, and the impact of influential books on leadership perspectives.   00:00 Caring for Employees: The Foundation of Success 04:49 The Reality of Entrepreneurship: Challenges and Misconceptions 09:55 The Importance of Employee Happiness 14:58 Coaching vs. Mentoring: Finding the Right Guidance 20:03 Optimizing Business Operations: Doing More with Less 24:45 Building a Strong Company Culture 29:49 The Role of Leadership in Employee Engagement 34:48 Personal Growth and Life Beyond Business 39:44 Books That Shape Leadership Perspectives 44:43 The Journey of Life: Finding Meaning Beyond Work

Summary In this episode, Andy talks with Bree Groff, transformation consultant, speaker, and author of Today Was Fun: A Book About Work (Seriously). Bree challenges the idea that work must be draining to be valuable, offering a refreshing and practical vision for how leaders can help teams thrive, and even enjoy, their workdays. They explore how her upbringing shaped her perspective on work, why so many teams normalize burnout and busyness, and how leaders can model a healthier, more joyful approach. Bree introduces rituals, such as user manuals and daily check-ins, that foster trust and psychological safety, and she explains what it means to build “cozy teams” that perform through connection. You'll also hear her take on performative professionalism and how to lead without losing your humanity. If you're looking for ways to lead with more energy, authenticity, and yes, fun, this episode is for you! Sound Bites “Most work, most days, should be fun.” “Being busy is not the same as being brilliant.” “Cozy teams are teams that trust each other enough to tell the truth.” “We've confused being professional with looking professional.” “You can either be consumed by your calendar or create space to consume ideas.” “Even shoveling tough work can be joyful if you like your co-shovelers.” Chapters 00:00 Introduction 02:00 Start of Interview 02:03 Bree's Background and Family Influence 05:47 The Normalization of Burnout 10:54 Optimizing for Good Laughs with Good People 17:50 Performative Professionalism vs. Authenticity 26:26 Creating Fun and Cozy Work Environments 33:08 Building a Trusting and High-Performing Team 34:42 Practical Tools for Team Cohesion 35:15 The User Manual: A Quickstart Guide to Teamwork 37:01 Daily Check-ins: Enhancing Team Communication 38:28 The Fast Food Rule: Effective One-on-One Communication 40:38 Prioritizing Personal Well-being for Better Work 46:24 Milton Glaser: Finding Pleasure in Work 49:45 Applying Team Principles in Family Life 51:39 End of Interview 52:12 Andy Comments After the Interview 56:52 Outtakes Learn More You can learn more about Bree and her work at BreeGroff.com. For more learning on this topic, check out: Episode 458 with Elizabeth Lotardo, about finding joy in the job you have Episode 333 with Bob Nelson and Mario Tamayo, on how to make work more fun Episode 82 with Bill Catlette, about how contented teams deliver better results Pass the PMP Exam This Year If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader–that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Work Culture, Team Rituals, Burnout, Psychological Safety, Joy at Work, Authenticity, People Management, Communication, Employee Engagement, Project Management, Emotional Intelligence The following music was used for this episode: Music: Summer Morning Full Version by MusicLFiles License (CC BY 4.0): https://filmmusic.io/standard-license Music: Fashion Corporate by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

In this episode of The Health Literacy 2.0 Podcast, Seth Serxner welcomes Blair Durham, co-founder and CEO of Black BRAND, to discuss the intersection of workforce health literacy, economic empowerment, and community development, with a special focus on narrowing the racial wealth gap in Hampton Roads.Blair Durham is a dynamic leader who has spent the past decade building Black BRAND - Hampton Roads' Regional Black Chamber of Commerce - into a powerhouse for business and professional development. With a background in psychology and sociology, and a keen passion for social equity, Blair is leading transformative initiatives in entrepreneurship, workforce preparation, access to capital, and financial sustainability that aim to strengthen and expand Black-owned businesses while fostering regional economic growth.Seth and Blair explore the strategies and outcomes of Black BRAND's work, touching on the vital importance of health literacy in personal and collective economic success. Their conversation offers powerful insights for anyone interested in building healthier, more resilient, and inclusive communities.Key takeaways from their conversation:☑️ Black BRAND is committed to addressing gaps in business development, professional advancement, and entrepreneurship for the Black community - while simultaneously promoting regional economic growth.☑️ Black BRAND has facilitated millions of dollars in grants and loan access, and is now working to build its own financial institution to better serve graduates and local businesses.☑️ With over 700 entrepreneurs supported since COVID and targeted initiatives for women in workforce development, Black BRAND meticulously tracks outcomes to demonstrate real impact to funders and the community.☑️ Blair emphasizes that Black BRAND's focus on workforce readiness and inclusive economic development transcends political winds, serving a broad business case that benefits all.☑️ Recognizing that health literacy is the single greatest determinant of health outcomes, Black BRAND integrates wellness initiatives - from educational forums to healthy workplace practices - into its broader economic mission.☑️ The organization is pioneering efforts to raise awareness among business owners about the critical connection between their personal well-being and professional success.Blair's optimism and clear-eyed vision highlight the power of community-rooted partnerships and targeted action to advance both health and economic well-being.Links:Blair Durham: https://www.linkedin.com/in/blair-durham-15528a17a/Black Brand: https://www.blackbrand.bizLearn About EdLogicsWant to see how EdLogics' gamified platform can boost health literacy, drive engagement in health and wellness programs, and help people live happier, healthier lives?Visit EdLogics.About The Health Literacy 2.0 PodcastImproving health literacy — the ability to understand and act on health information — is key to improving health outcomes and lowering costs. Together with business and community leaders, we'll explore effective, behavior-changing solutions that can improve health literacy — and drive engagement in corporate and public health and wellness programs. The Health Literacy 2.0 Podcast is produced by the HR podcast production agency.

In episode 219, Coffey talks with Rose Ann Garza about strategies to personalize employee engagement.They discuss defining engagement as safety and appreciation rather than superficial perks; using the Great Game of Business approach to financial transparency and employee involvement; reducing turnover through cultural changes; prioritizing practical benefits over traditional perks; creating special interest groups beyond typical affinity programs; sourcing engagement ideas through HR office hours and direct employee feedback; addressing soft skills gaps in the emerging workforce; and the importance of trust-building through hands-on leadership presence.Check out Episode 112 of Good Morning, HR featuring Monica Guzmán, author of I Never Thought of It That Way. Her insights on the value of curiosity and conversation when engaging with opposing viewpoints are especially relevant today.Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Rose Ann Garza, SPHR, SHRM-SCP, is the Chief Human Resources Officer for Kerbey Lane. During her time at Kerbey Lane the organization has more than doubled in size and has won several prestigious awards related to their impact within the community and on their team members.Prior to joining Kerbey Lane, Rose Ann built her career in the restaurant and hospitality industry working with Destination Hotel and Resorts and Brinker International.A member of Kerbey Lane's Executive Team, she leads the execution of Kerbey Lane's people strategy as well as builds organizational capability and team member culture to further enable Kerbey Lane's growth and impact.She also serves as the strategic business advisor to senior leadership and the Managing Partners of each location regarding key organizational and management issues.In addition to her role at Kerbey Lane, Rose Ann serves on the SHRM Membership Advisory Council (2025-2026) representing the Southwest Central Region and over 50,000 SHRM Members across ten states. She also serves on the Texas SHRM Board of Directors Executive Council as the Immediate Past State Director.Rose Ann previously served Texas SHRM in the roles of State Director, State Director Elect, Assistant State Director- District Directors and Core Leadership Area Directors, District Director and as the Workforce Readiness Director. Rose Ann has also served her local SHRM chapter, Austin SHRM, as President, President Elect, and Vice President of Programs.In 2024 Rose Ann was named the HR Executive of the Year by Austin SHRM and recently, in June 2025, Rose Ann was honored as the inaugural recipient of the Austin Business Journal's HR Impact Award.Rose Ann received a Bachelor of Arts from Texas State University and a Master of Fine Arts from The University of Texas at Austin.Rose Ann Garza can be reached athttps://kerbeylanecafe.comhttps://www.linkedin.com/in/roseanngarzaAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Implement transparent financial sharing and employee involvement in business decisions to create ownership mentality, teaching financial literacy that benefits both company performance and personal employee development.2. Design engagement benefits that address actual employee needs rather than assumed preferences, focusing on practical support like meal allowances for families instead of traditional corporate perks.3. Establish regular face-to-face contact with frontline employees through scheduled office hours and hands-on work experience to build trust and gather authentic feedback for engagement initiatives.

Send us a MessageIn this Culture Byte episode of Culture Change RX, Capstone's Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about one of the simplest yet most effective leadership tactics: writing thank you notes. She emphasizes that appreciation should not be a one-off initiative but a regular, heartfelt practice. Leaders who consistently recognize employees connect their efforts to organizational impact, fostering motivation and loyalty. This short episode serves as both an encouragement and a practical reminder for leaders to embed recognition into their daily leadership routines.Recognition isn't a program—it's a consistent practice.Thank you notes are a simple, quick, and meaningful way to show appreciation.Consistency and specificity make recognition more impactful.Recognition bridges the gap between effort and impact, helping employees see the difference they make.Leaders who make recognition a daily habit strengthen trust, morale, and organizational culture.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In this episode of Success Leaves Clues, hosts Robin Bailey and guest co-host Corey Chadwick sit down with Margot Perlmutter, Head of HR at CANNEX Financial and certified executive coach. With more than 25 years of experience spanning advertising, camp leadership, SaaS, and fintech, Margot has built a reputation as a people-first leader who blends strategy, empathy, and business growth into every role she's taken on. From her early days directing summer camps to navigating acquisitions in the tech world, Margot shares the lessons that shaped her career and the people-first philosophy that defines her leadership. You'll hear about: Treating people like people: Why authentic human connection is the foundation of engagement and motivation. The power of kindness: Why being kind, not just “nice”, is the most underrated leadership superpower. Creating high-performing cultures: How saying “yes” more often than “no” can unlock trust, energy, and retention. Transparency and communication: Why setting clear expectations and sharing openly is critical to keeping great employees. Business growth = people growth: How aligning HR with business strategy drives real impact. Planting future trees: Margot's vision for a ripple effect of kindness, mentorship, and creating safe spaces for people to thrive. If you've ever wrestled with the balance between business goals and people needs, wondered how to retain top talent without “big firm” resources, or wanted to know what truly fuels a thriving culture, this conversation is packed with insights you can put into practice. We talk about: 00:00 Introduction 03:02 Fostering Employee Engagement 05:23 The Power of Human Connection 09:26 Navigating Team Dynamics 13:47 Building a High-Performing Culture 14:23 The Importance of Saying Yes 22:20 The Cost of Retention 22:30 Real-Life Success Stories 23:17 Strategies for Retaining Employees 31:41 Aligning People Strategy with Business Goals 35:39 Advocating for People Strategy 37:30 The Ripple Effect of Kindness Connect with Margot LinkedIn: https://www.linkedin.com/in/margot-perlmutter/ Book: Camp Food Matters: Revolutionizing camp food, one happy camper at a time Connect with Us LinkedIn: Robin Bailey and Al McDonald Website: Aria Benefits and Life & Legacy Advisory Group

In this Ask the Expert episode, HR expert Kathleen Hermacinski returns to weigh in on a listener's question: how do hiring managers view the “Open to Work” label on LinkedIn? She explains when the tag can make you more visible to recruiters, when it might spark awkward conversations, and how generational perspectives shape how it's perceived. Kathleen also shares examples of candidates who've used the label successfully, tips for job seekers just entering the workforce, and why context and communication matter when signaling you're ready for new opportunities.

Podcast summary:It's hard to keep customers happy, and coming back for more. Businesses are constantly seeking innovative ways to enhance customer experience and drive growth. In our latest podcast, we delve into a transformative approach with insights from Martin Newman, one of the world's leading authorities on customer centricity.Martin challenges the traditional mindset of viewing investment in people as a cost line. Instead, he advocates for a paradigm shift where people are seen as profit centers. This perspective focuses employee on shared outcomes, enhancing customer experience and driving tangible business growth. By investing in their teams, ecommerce brands can unlock the potential of their workforce, leading to improved customer interactions and increased profitability.Throughout the episode, Martin shares actionable insights and real-world examples of how businesses can implement this mindset shift. He emphasises the importance of empowering employees, fostering a culture of innovation, and aligning business strategies with customer needs. By doing so, ecommerce brands can create a competitive edge and build lasting relationships with their customers.Join us as we explore this groundbreaking approach to customer experience and discover how viewing people as profit centres can revolutionise your ecommerce business. Tune in to gain valuable insights from an industry thought leader, and learn how to transform your customer experience strategy for success.Key discussion points:1. Customer experience has evolved to be more customer-centric.2. Many businesses still operate in silos, hindering customer experience.3. Measuring customer experience should focus on long-term value, not just productivity.4. Company culture is crucial for employee engagement and customer satisfaction.5. Engaging employees in cultural change leads to better outcomes.6. Successful brands create emotional connections with their customers.7. Technology should be used strategically to enhance customer experience.8. AI can improve efficiency and personalisation in customer interactions.9. Customer lifetime value should be prioritised over short-term gains.10. A mindset shift is needed to view customer experience as a profit centre.Chapters:[00:45] Introduction to Martin Newman and His Expertise[04:40] The Evolution of Customer Experience[10:50] Measuring Customer Experience Effectively[16:25] The Importance of Culture in Business[22:25] Driving Change and Transformation in Organisations[27:15] The Importance of Employee Engagement[29:30] Building Brand Loyalty Through Purpose[34:55] The Role of AI in Customer Experience[48:40] Transforming CX from Cost Center to Profit CenterSubscribe to our LinkedIn newsletter: https://www.linkedin.com/newsletters/inside-commerce-7126171854813188096/

Hello, welcome to the Safety Culture Excellence podcast, hosted by Shawn Galloway, CEO of ProAct Safety.    This week's podcast shares "The Principles of Employee Engagement."   Are you following a clear strategic plan for safety? https://proactsafety.com/solutions/consulting/strategy-development-and-execution             I hope you enjoy the podcast.  Have a great week!    Shawn M. Galloway   Available in all formats.  What's on your safety excellence bookshelf?

In this episode of Remodelers On The Rise, Kyle sits down with behavioral scientist Dr. Kurt Nelson to explore what great leaders say — and how they say it. From the psychology behind effective communication to the science of motivation and behavior change, this episode is packed with insights remodelers can use to lead with more clarity and influence. Whether you're guiding a team, communicating with clients, or trying to build a strong company culture, you'll take away practical tools that make your leadership more impactful. ----- Ready to stop guessing and start growing? Visit Contractor Growth Network to see how they help remodelers like you build marketing that works. And for weekly insights that actually move the needle, tune into their podcast: https://www.contractorgrowthnetwork.com/podcast/ Want to hear more about Contractor Growth Network in action? Check out our June episode, Moving Beyond DIY Marketing. In it, Peter Ranney from RanneyBlairWeidmann shares why he trusted CGN and how they helped his website generate more referral-quality leads for his Design Build Firm. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Effective communication involves understanding both the sender and receiver. Framing messages positively can significantly impact engagement and motivation. Concrete language is more effective than abstract language in leadership. Filling in uncertainties is crucial to prevent negative assumptions. Positive thinking can lead to a more joyful and productive work environment. Emotions are contagious; a positive leader fosters a positive team. Intentional communication requires thoughtfulness and preparation. Self-talk influences our perception and response to challenges. Understanding behavioral science can enhance leadership effectiveness. Celebrating milestones can strengthen community and engagement. ----- Chapters 00:00 Introduction to Behavioral Science in Leadership 04:03 The Importance of Effective Communication 06:44 Framing Communication for Impact 09:49 Empathy and Understanding in Leadership 12:48 The Power of Self-Talk and Reframing 16:01 Concrete vs. Abstract Language in Communication 22:46 The Power of Concrete Language 28:52 Filling in Uncertainty 37:55 The Impact of Positive Thinking

Summary: In this episode of the Customer Service Revolution, Denise Thompson and John DiJulius discuss the changing landscape of customer service, particularly focusing on Southwest Airlines. They explore how the airline, once a leader in customer satisfaction, is facing challenges due to management decisions prioritizing profits over customer experience. The conversation delves into the importance of employee engagement, the impact of negative cues in customer interactions, and the need for businesses to maintain a customer-centric approach to thrive in a competitive market. Takeways: Southwest Airlines was once a leader in customer service. The airline's profitability has declined due to management decisions. Happy employees lead to happy customers. Negative cues can significantly impact customer experience. The language used in customer interactions matters. Management's paranoia can lead to overly strict policies. Companies built on customer experience tend to outperform others. The tone of voice in customer service is crucial. Southwest's shift from open seating to assigned seating reflects broader industry trends. Customer service strategies must evolve to maintain relevance. Chapters: 00:00Introduction and Overview of Customer Service Revolution 02:00The Evolution of Southwest Airlines 04:18Profitability and Customer Experience 09:25Negative Cues in Customer Service 16:45Conclusion and Final Thoughts   This episode is sponsored by Fin.  Learn more at Fin.ai/csrevolution Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this episode of Success Leaves Clues, hosts Robin Bailey and Al McDonald sit down with Cheryl Kerrigan, award-winning Chief People Officer at BlueCat and one of Canada's most admired HR leaders. With more than two decades of global experience, Cheryl shares her journey of stepping into roles before she felt “ready,” embracing failure as a teacher, and shaping workplace cultures where people and performance thrive. You'll hear about: The power of courage and curiosity: Why putting your hand up before you're fully prepared can accelerate growth. The role of mentorship: How strong leaders and female role models shaped Cheryl's career, and why she's passionate about sending the elevator back down. Building high-performing teams: From over-communicating strategy to enabling leaders with coaching and development. Supporting resilience in tech: Wellness days, flexible policies, and innovative benefits that prioritize employee well-being in a fast-paced industry. Planting future trees: Why Cheryl is committed to connecting new graduates with opportunities and helping the next generation step confidently into business. If you've ever struggled with imposter syndrome, wondered how to foster a culture where people truly thrive, or wanted practical insights from one of Canada's top HR leaders, this episode is filled with clues you'll want to follow. We talk about: 00:00 Introduction and Podcast Overview 04:15 Cheryl's Career Journey and Leadership Insights 11:31 Building High-Performing Teams 15:35 Balancing Business Growth and Employee Well-being 21:10 Innovative Employee Benefits and Support 25:07 Future Trends in Employee Benefits 30:24 Cheryl's Mentorship and Giving Back 33:19 Conclusion and Contact Information Connect with CherylLinkedIn: https://www.linkedin.com/in/cherylkerriganWebsite: https://bluecatnetworks.com/Connect with Us • LinkedIn: Robin Bailey and Al McDonald • Website: Aria Benefits and Life & Legacy Advisory Group

Micromanagement silently undermines leadership, team performance, and innovation. In this episode, we explore six hidden costs of micromanaging and reveal how leaders can shift from control to trust. Learn why over-involvement stifles initiative, creates dependency, and drives top talent away—and how fostering ownership can boost engagement, growth, and results. If you're a corporate leader, manager, or consultant seeking actionable strategies for high-performing teams and sustainable leadership, this episode offers practical insights to transform your leadership style. Tune in now to discover how trust and empowerment can redefine your organisation's success. 

Send us a MessageIn this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. They discuss the role of an employee-driven community team, employee volunteerism, intentional marketing strategies, and their Quest for Excellence initiative aimed at improving and growing healthcare services. Halle shares insights on how to effectively engage employees and the community, the significance of word-of-mouth campaigns, and plans for furthering their community outreach.Engaging employees leads to fresh ideas for strengthening community relations.Intentional marketing strategies are crucial for effective outreach.Word of mouth is a powerful tool for community awareness of existing and new services.Collaboration across departments enhances community efforts.New employee orientation is key to introducing community initiatives and opportunities for employees to contribute.Community teams can significantly impact hospital reputation.Healthcare marketing is about connecting with the community. Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Traci Austin, founder of Elevated Talent Consulting, joins us this week to dive into the topic of mindset and employee engagement. She and Dave explore how workplace culture is shaped from the top down, beginning with leadership. Traci also offers valuable tips on boosting engagement and building a stronger, more connected culture. You'll walk away with fresh ideas to energize your team and lead with intention.

Hot off the press from Calabrio's largest annual user conference, C3 in Dallas, comes the launch of Calabrio Workforce Intelligence - the next evolution of Workforce Management. With AI at the core, not bolted on, Calabrio Workforce Intelligence introduces capabilities like Predictive Actions, Agent Assist, and more to help organizations make smarter, proactive decisions at scale. In this episode, Magnus Geverts, VP of Product Marketing, explores the history of WFM and explains why Calabrio Workforce Intelligence is more than just an upgrade - it's the evolution that outpaces change and redefines the future of the industry.

In this special episode of the HRchat Podcast, we preview the 2025 HR Tech Conference in fabulous Las Vegas!Bill Banham's guest is Katie Achille, Managing Partner at The Devon Group, and an award-winning communications pro. Katie is deeply embedded in the planning and communications behind the HR Tech Conference in Las Vegas, happening September 16–18.HR Tech Conference, one of the world's biggest HR technology events, will offer a power-packed Tuesday through Thursday format that ends with Josh Bersin's closing keynote. This year introduces the HR Strategy Summit, specifically for leaders of large organizations and the prestigious HR Icons Awards Gala, celebrating excellence across six categories.As always, networking opportunities abound as the conference brings together the HR technology ecosystem – practitioners, vendors, investors, analysts, and media – creating what Katie Achille describes as a "town hall" atmosphere where meaningful business connections happen naturally. The speaker lineup features numerous big names plus the awesome William Tincup will be moderating a panel of TikTok influencers on converting social engagement to job applications.The Women in HR Tech Summit returns for its eighth year, consistently reaching capacity with sessions that deliver actionable insights rather than just high-level trends. Another highlight is Lydia Wu's session on leveraging AI as a career advancement tool, elevating the conversation beyond basic applications to strategic leadership development. Innovation takes center stage at the Startup Pavilion with approximately 50-60 emerging companies and the reimagined Pitch Fest competition. Literary legend James Patterson adds star power, previewing his first-ever business book before its official publication. For an immersive experience, attendees can observe live podcast recordings at the HR Executive/WRKdefined studio on the expo floor through a unique "fishbowl" setup with headphones. Ready to join the HR technology community in Las Vegas? Register at hrtechnologyconference.com with code DEVON25 for $250 off any registration type.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Summary: In this episode of the Experience Revolution podcast, host Dave Murray speaks with Katie Osborne, co-owner and vice president of marketing for Alpenhaus. They discuss the evolution of Alpenhaus, a family-run business that has expanded from a ski shop to a retailer of various outdoor fun products. Katie shares insights on the importance of customer experience, the tools and processes they have implemented to enhance service, and how they engage employees in this mission. The conversation also touches on the significance of recognition and awards, the impact of the Customer Experience Executive Academy (CXEA), and the continuous improvement mindset that drives Alpenhaus forward. Katie offers valuable advice for newcomers to the customer experience field, emphasizing the need to start small and focus on pain points. Takeways: Alpenhaus has evolved from a ski shop to a diverse outdoor retailer. Customer experience is woven into the fabric of Alpenhaus. Tools and processes are essential for delivering great customer experiences. Engaging employees through videos and role-playing enhances service standards. Recognition of employees for service excellence is crucial. CXEA provided valuable insights and tools for success. Continuous improvement is necessary for maintaining high standards. Internal communication plays a key role in reinforcing customer experience. Anecdotes of exceptional customer service highlight the company's commitment. Starting with small, manageable changes can lead to significant improvements. Chapters: 00:00Introduction to Alpin Haus and Its Journey 02:41The Importance of Customer Experience 05:22Tools and Processes for Success 08:13Engaging Employees in Customer Experience 11:23Recognition and Awards for Service Excellence 14:05The Impact of CXEA on Alpenhaus 16:54Continuous Improvement in Customer Experience 19:30The Role of Internal Communication 22:25Anecdotes of Customer Service Success 25:08Future Plans for Customer Experience 28:02Advice for Newcomers to Customer Experience   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Send us a MessageIn this Culture Byte episode of Culture Change RX, Capstone's Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, particularly the Grand Hotel, she illustrates how high standards can be achieved through organization-wide commitment, employee engagement and leadership. The conversation also addresses the challenges of variation in service delivery and the need for a standard-dependent culture to ensure that every patient can count on receiving exceptional care.Healthcare should be counted on for exceptional care and service.Service excellence can't be achieved through the efforts of a few standout employees.High standards must be established and embraced organization-wide.Employee-driven efforts are key to achieving service excellence.Variation in service delivery affects the patient experience and the organization's reputation.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason that technicians stay vs leave their jobs. They also talk about the importance of meaningful one-on-ones and consistent follow-through for building trust and accountability in the shop.Check out the Limitless Leadership Podcast with Josh Parnell HERESign up for the ASTA Expo happening September 25-28 HERE00:00 Technician Retention Beyond Pay09:19 "Effective Leadership: Embrace One-on-Ones"13:11 "Now is the Time"17:22 "Safety, Trust, and Clarity"26:11 "Culture and Pride in Work"29:09 Empowering Lives Through Auto Repair34:35 "Embracing Life's Lessons"39:36 Empowering Leaders Through Coaching43:51 Instincts and Individual Methods Matter52:10 Teaching Enhances Understanding54:22 Empowering Change Through Questions01:01:20 Prioritizing Friendship in Workplaces01:05:32 Foundation Through Core Values01:11:19 Service Mindset vs. Problem Solving01:15:14 ASTA Attracts Social Media Influencers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Hoy nos acompaña Max Araya, formador de líderes y constructor de equipos de alto compromiso. Durante años ha ayudado a empresas, organizaciones y proyectos a pasar de la orden al consenso, del miedo a la confianza y del “hazlo porque lo digo” al “vamos porque creemos en esto”. En este episodio hablamos de: - ¿Por qué URGE formar líderes hoy (rotación, burnout, equipos híbridos)? - ¿Se nace o se hace? El eterno debate. - Cómo lograr que la gente opine, participe y decida. - Jóvenes que quieren liderar vs jefes que no sueltan. - Herramientas prácticas para crear confianza en tu equipo. - El costo oculto de no delegar. - ¿Todos podemos ser líderes… o no pasa nada si algunos solo hacen bien su chamba? INSTAGRAM: @elcanaldemomoTIKTOK: @elcanaldemomoFACEBOOK: El canal de MomoX: @ElcanaldeMomo_________________________Distribuido por: Genuina Media

Why do well-intentioned initiatives so often fail to deliver results?  The answer lies not in strategy but in execution - specifically, in the gap between what people intend to do and what they actually do.  Scott Young has spent his career at the intersection of behavioral science and business transformation, advising Fortune 500 companies and teaching at institutions like the London School of Economics. His mission: helping leaders apply behavioral science ethically and effectively to drive real change.  In this illuminating conversation, Scott reveals:  • Behavioral science offers unique value in helping close the "intent-action gap" where people want to do the right thing but human nature gets in the way  • Simple frameworks like COM-B and EAST help leaders think broadly about potential barriers and design effective interventions  • Confusion serves as a much bigger barrier than we think, when people get confused, they use it as an "off-ramp" to avoid uncomfortable changes  • Most companies over-rely on communication and financial incentives while underestimating the power of environmental design and process changes  • Traditional top-down approaches to culture change often fail, instead, define specific behaviors that constitute values like "collaboration" or "innovation"  • Leaders should create a "behavioral lens" as part of their leadership toolkit to complement strategy with effective execution  • The timeliness of communication often matters more than its content - focus on reaching people at the moment of decision  • AI adoption faces 2 key barriers: general resistance to technology change and fear of replacement  • Psychological safety is crucial for technology adoption - people need to feel comfortable asking questions and expressing confusion - and where leaders get it wrong, while trying to shift culture towards it  ... and so much more!  Whether you're leading organizational transformation, building a more innovative culture, or trying to improve adoption of new technologies, this episode offers practical insights you can apply immediately.  Learn how to close the intent-action gap and create environments where good intentions translate into consistent results.  Tune in!  ___________________________

Actionable TakeawayLearn how to fight apathy in your team and reignite real engagement.Discover why choosing optimism changes the way you lead and perform.Tap into the three things every person craves at work: autonomy, mastery, and purpose.Find out how a single voice can disrupt negativity and shift an entire culture.Use transparency and vulnerability to build unshakeable trust.Stop fearing mistakes and learn the simple three-step apology that turns failure into respect.Redefine authority by loving your people more than your position. Connect with Kristen Ziman:Learn more about Kristen ZimanKristen on LinkedInKristen on InstagramKristen on FacebookConnect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

Actionable TakeawayStart small and make one intentional act that creates a ripple of impact.Practise the five human qualities that build trust and connection.Choose kindness over being “nice” by having the conversations that matter.Identify and remove micro-frictions that quietly slow your team down.Apply the “next shot” mindset to recover quickly after setbacks.Slow down intentionally to create space for trust and connection.Use everyday moments to show vulnerability while strengthening authority.Ask “If you really knew me…” to open deeper trust with your team. Connect with Chris Rollins:Learn more about Chris RollinsChris on LinkedInChris on Instagram Connect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

Actionable TakeawayRedesign work so it energises instead of drains youIdentify your energisers and build them into your dayTurn positive thinking into concrete actionPractise getting into flow for maximum impactAnchor your team with a clear sense of purposeExplore AI tools and learn how to use them nowStep up as the guide who directs and clarifiesMake space for reflection to lead with wisdom Connect with Josh Allan Dykstra:Learn more about Josh Allan DykstraJosh on LinkedInJosh on InstagramJosh on FacebookConnect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

Is the workplace booze culture holding us back? Alex Clapp shares his remarkable journey from addiction to purpose-driven entrepreneurship. His personal challenges inspired the creation of Claritee–a pioneering wellbeing hub championing authentic, alcohol-free connection and inclusive events. Explore the evolution of corporate culture, the realities of overcoming addiction and new ways of redefining fulfilment at work. Alex's candid reflections on mental health, resilience and the power of choice offer a refreshing perspective for anyone seeking positive change. Tune in for inspiration, insight and a new vision of what the future could be through redefining social engagement.   KEY TAKEAWAY ‘I think from a business perspective, especially, you have got to be really mindful as to the way that the culture is changing and as to the way that you look after your staff.' ABOUT ALEX Alex Clapp is a seasoned entrepreneur, founder and mental health advocate who leads with integrity and vision. As MD of County Cost Consultants, Alex brings over two decades of expertise in legal cost law, having built a respected and resilient firm known for its commitment to excellence and client care. Simultaneously, he is the founder of Claritee, the UK's trailblazing alcohol-free events organisation, born from his own recovery journey and driven by a passion to create inclusive, wellness minded corporate experiences. Alex's professional and personal experiences have shaped a leadership style rooted in empathy, transparency and the motivation to generate real change. Whether delivering industry leading cost training or reimagining workplace culture through alcohol free initiatives, Alex is a voice for progress in both the business and personal sphere. CONNECT WITH ALEX https://www.linkedin.com/in/alexclapp/ https://www.clariteegroup.co.uk/ https://www.theshineawards.co.uk/   ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist and mastermind host who empowers purpose-driven leaders to boost productivity, engagement and meaning in life and work. Through transformational conversations, Amy helps individuals overcome overwhelm and live with clarity, building living legacies along the way.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call    KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter    CONNECT WITH AMY https://linktr.ee/AmyRowlinson    BUY AMY'S BOOK (Shortlisted in the 2025 Business Book Awards) * Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu    HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.  *As an Amazon Associate, Amy earns from qualifying purchases.

On today's episode, Founder of Integrity Square and HALO Talks host Pete Moore sits down with longtime friend and Talent Optimizer Group founder, Tom Johnston. They dive deep into the power of talent optimization and why having the right people in the right seats is the ultimate game-changer for HALO (Health, Active Lifestyle, Outdoors) sector businesses. Tom unpacks how health clubs can move beyond traditional hiring practices, bring rigor to their people strategy, and use data-driven insights—like employee engagement surveys and behavioral assessments—to build winning, high-performing teams. From real-world case studies with leaders like Club 16's Trevor Linden to practical advice on boosting employee retention and preparing your business for sale, this episode is packed with actionable strategies to help club owners turn their workforce into a true differentiator. Whether you're scaling up, planning an exit, or just want more engaged employees and less churn, you'll get an inside look at the role of compassionate leadership and systematic talent development. On bridging the gap between 'business strategy' and 'people strategy,' Johnston states, "Most organizations have a business strategy. They know what results they're looking to achieve, but they don't necessarily have a people strategy. There's a discipline around how we go about hiring the right people for the right role, and how we go about retaining talent." Key themes discussed Importance of talent optimization in business strategy. Building and retaining a high-performing team. Role of data and surveys in employee engagement. Value of organizational transparency and action. Impact of employee retention on company valuation. Process of talent acquisition and onboarding. Significance of compassionate leadership for team success. A few key takeaways:  1. Talent Optimization Is a Discipline, Not a Buzzword: Tom emphasizes that talent optimization goes beyond simple recruiting—it's about aligning "business strategy" with a well-thought-out "people strategy." This means intentionally hiring, retaining, and developing employees to match organizational goals, much like building a high-performing sports team. 2. Data-Driven Approaches Improve Employee Engagement: Tom discusses using tools like the Predictive Index to survey and assess team fit, manager-employee relationships, and overall engagement. These surveys, which are anonymous and concise, provide actionable insights leaders can use to improve employee satisfaction and retention. 3. Cultural Fit and Leadership Matter Just as Much as Skills: It's not just about a person's resume (“the briefcase”); hiring should prioritize behavioral fit (“the head”) and passion or values alignment (“the heart.”) Compassionate leadership and a focus on psychological safety foster a winning, loyal team. 4. Optimizing Talent Directly Impacts the Bottom Line: Tom shares case studies (like Club 16) illustrating how improved organizational structure and engagement have led to multi-million dollar gains. Reducing turnover, maximizing existing payroll, and scalable talent systems translate into real, measurable financial value—especially important when positioning a company for sale. 5. Winning Cultures Are Built on Transparency and Action: Both Pete and Tom stress the need for leaders to be transparent with teams—sharing survey results, explaining the “why” behind changes, and taking meaningful action. This not only helps employees feel seen and valued, but also drives consistent improvement and business success. Resources:  Tom Johnston: https://www.linkedin.com/in/thomassjohnston  Talent Optimizer Group: https://www.talentoptimizergroup.com  Club 16 Case Study: https://talentoptimizergroup.com/case-study  Integrity Square: https://www.integritysq.com  Prospect Wizard: https://www.theprospectwizard.com  Promotion Vault: http://www.promotionvault.com HigherDose: http://www.higherdose.com

In this episode of Dealer Talk with Jen Suzuki, I've got Ryan Rohrman, CEO of Rohrman Automotive, to explore the intersection of legacy, leadership, and innovation in the automotive industry. Ryan shares how he honors the 60+ year foundation laid by his grandfather while steering a multi-dealership organization toward growth and relevance. From creating memorable customer and employee experiences to embracing AI and technology without losing the human touch, Ryan discusses the principles that guide his team, including transparency, innovation, personal connection, and servant-mindedness. He also dives into the importance of change management, training, and gamification to keep employees engaged, reduce turnover, and foster a culture that's ready to adapt to new challenges. Listeners will gain insights into: Balancing legacy and modern leadership in family-owned dealerships Building a culture of human-first customer experience (CX) Integrating AI and automation while maintaining genuine human connections Training, gamification, and strategies for reducing turnover Preparing your team to embrace change and innovation Whether you're a dealership leader, automotive professional, or someone interested in effective leadership and customer experience, this conversation with Ryan Rohrman offers actionable strategies to drive relationships and deliver awesome experiences—every single time. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | Jen Suzuki, President and Founder of eDealer Solutions, Inc. | Dealership Education | www.edealersolutions.com | Meet me!bit.ly/3J7011t  | Dealer Talk with Jen Suzuki

Send us a textIn this thought-provoking episode of Living the Dream with Curveball, we welcome leadership expert and author Robert Marcus, who shares his transformative journey from high-performing doer to impactful leader. Robert discusses his diverse career path, including his time in the Army and the lessons learned from his experiences in government contracting. He delves into the critical concept of "Crossing the Divide," emphasizing the essential shifts in mindset and skills needed for effective leadership. Listeners will gain insights into the four divides—skills, relationship, responsibility, and identity—that can hinder or enhance a leader's effectiveness. Robert also opens up about personal challenges that shaped his perspective on leadership and the importance of fostering a supportive organizational culture. Tune in for an enlightening conversation that encourages self-reflection, growth, and the understanding that true leadership is about influencing others positively. Don't miss this opportunity to learn from Robert's wealth of knowledge and experience as he inspires us to embrace change and lead with purpose.

Host Jeremy C. Park talks with Mike Coffey, Founder and CEO of BlueCotton, along with Julie Denton-Price, Co-Owner and Chief Revenue Officer, who both highlight the custom screen printing and embroidery company located in Bowling Green, Kentucky, just one hour north of Nashville, Tennessee. BlueCotton ships custom orders all over the country to clubs, groups, organizations and businesses who are looking to Mark the Moment. Mike and Julie discuss BlueCotton's comprehensive apparel production capabilities and the power of focusing on the employee experience. They detail their personal development classes and investment opportunities for employees, as well as their community involvement and philanthropic efforts, which enable the success to the company to be a win for all involved. This focus on the employee experience has helped drive turnover down from 108% to just 33% in two years and has helped the company double revenue over the last three years and grow to 130 employees.Blue Cotton's Entrepreneurial JourneyMike Coffey shares how he started BlueCotton in 1991 as a temporary T-shirt selling venture while he awaited his CPA exam results, and how that "temporary bridge" found quick success and has grown and evolved to now employ 130 and serve thousands of customers weekly. Julie shares a personal story of appearing on Wheel of Fortune, which she pursued after her 4-year-old son encouraged her to chase her dreams, emphasizing the importance of getting out of your comfort zone to create special opportunities.BlueCotton: Custom Apparel ExperiencesMike and Julie highlight BlueCotton, a custom screen printing and embroidery business located in Bowling Green, Kentucky, that specializes in creating personalized apparel for events, milestones, and causes. They emphasize the company's focus on customer experience, highlighting how their products can capture and preserve meaningful memories through apparel and "Mark the Moment."BlueCotton's Apparel Production CapabilitiesMike and Julie describe BlueCotton's comprehensive apparel production capabilities, including their work with major brands, in-house design team, and production facility in Bowling Green, Kentucky, which employs 130 people with extensive experience. Mike highlights their ability to handle both custom designs and self-submitted graphics through their website, while maintaining quality control through having all operations under one roof. Mike and Julie then discuss the power of focusing on the employee experience, noting that their commitment to staff development has significantly reduced turnover and led to increased revenue and growth.Reducing Turnover With Development InitiativesMike and Julie discuss how BlueCotton reduced employee turnover from 108% to 33% over the last two years through programs like personal development classes and a Bitcoin investment initiative. The company offers 1-hour life improvement classes to its workers, covering topics like finances, nutrition, and leadership. In addition, BlueCotton provides Bitcoin rewards to employees who stay for 5 years, as part of their investment strategy that began in 2020.Employee Engagement and Personal DevelopmentMike and Julie discuss how their company's focus on employee engagement and personal development has transformed their culture over the past five years. They highlight initiatives including financial education, investment opportunities, and positive thinking programs, which have helped employees feel more invested in the company's success. They emphasize that this focus on personal growth has not only improved employee morale and performance but has also positively impacted their customer experience.BlueCotton's Community Philanthropy InitiativesJulie discusses BlueCotton's community involvement and philanthropic efforts, highlighting their work with nonprofits and support for responsible, fiscally-minded employees. Julie shares an example of an employee award that encourages charitable giving, and then provides website and contact information for those interested in learning more about BlueCotton's initiatives and how they have focused on the employee experience.Visit https://www.bluecotton.com to learn more and connect with BlueCotton.

In episode 215, Coffey talks with Gabriela Norton about employee engagement challenges, performance management approaches, and hiring process improvements based on current workplace trends and research.They discuss Gallup's mid-year survey showing low engagement and high turnover intent; psychological safety and mental health support strategies; individualized management approaches vs one-size-fits-all policies; problems with forced ranking performance systems; ongoing feedback versus annual reviews; the costs of poor management training; rebuilding disengaged teams through bias awareness and peer input; and streamlining hiring processes that currently involve excessive interview rounds.Links to stuff they talked about are on our website at https://goodmorninghr.com/EP215 and include the following topics:Gallup: Anemic Employee Engagement Points to Leadership Challenges.Web Pro News: Big Tech Mandates Low Performer Quotas, Eroding Morale and InnovationHarvard Business Review: 6 Steps to Reset a Demotivated TeamReddit: What is up with 3+ Rounds of Interviews for jobs paying less than $100K? : r/interviewsHR Reporter: Are employees building emotional connections with ChatGPT?Reddit: ChatGPT is my best friend : r/ChatGPTReddit: My Boyfriend Is AIReddit: AI Soulmates HR Reporter: With IBM laying off 100s of HR people, is automation replacing HR? | Canadian HR ReporterThe Wall Street Journal: IBM CEO Says AI Has Replaced Hundreds of Workers but Created New Programming, Sales JobsHarvard Business Review: Research: Executives Who Used Gen AI Made Worse PredictionsTopgrading, 3rd Edition: The Proven Hiring and Promoting Method That Turbocharges Company Performance by Bradford D. Smart, PhD https://a.co/d/9N2pJXlGood Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three-quarters of a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Gabriela established People Performance Resources (PPR), a full-service Human Capital consulting firm, in 2010. Since then, Gabriela and her team have continued to expand their reach in providing strategic and best practice expertise with a proven track record of enhancing operational excellence.Gabriela is a highly regarded and sought-after trusted advisor to many local, national, and international organizations and their decisionmakers. Here are a few of Gabriela's areas of focus: bilingual/bicultural expertise, organizational analysis and development, C-level business continuity planning, executive coaching, executive compensation, change management, strategic planning, employment compliance, board governance guidance, and more.Gabriela serves as board of directors for Out Teach, Catch Up & Read, and The Dallas Summit. In addition, she supports several local and national causes that empower education, social justice, women's causes, children at risk, and conservation efforts. When not enjoying her professional adventures, Gabriela is a foodie who loves traveling, running, hiking, snorkeling, and spending time with her friends, family, and rescue dog, Harley.Gabriela Norton can be reached at: https://www.pprhr.com https://www.linkedin.com/in/gabrielanorton https://www.facebook.com/pprhr https://www.instagram.com/ppr_hrAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Create psychological safety environments where employees can openly discuss workload concerns and receive supportive responses rather than punitive reactions to mental health needs.2. Implement ongoing performance feedback systems with specific behavioral expectations and regular check-ins instead of relying on annual reviews with subjective rating scales.3. Design efficient hiring processes with clear competency rubrics and bias acknowledgment techniques while limiting interviews to three meaningful rounds focused on skills and cultural fit.

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave shares insights from his book, 'The Employee Experience Revolution,' emphasizing the need for organizations to focus on internal culture to drive external success. The conversation also touches on the evolving expectations of employees, particularly regarding work-life balance, and previews upcoming workshops aimed at improving recruitment and onboarding practices.   Takeaways Employee experience directly impacts customer experience. 82% of managers are accidental managers, lacking training. Transforming internal culture can lead to better customer service. Companies must focus on consistent management practices. Recruiting processes should reflect company culture and values. Onboarding is a critical opportunity for engagement. Work-life balance is increasingly important for employees. Organizations need to proactively manage their culture. Effective training for managers is essential for retention. Creating a memorable experience starts from the first contact. Sound Bites "82% of managers are accidental managers." "Two minutes to 12 seconds is a big difference." "We want to be selective in our hiring." Chapters 00:00Introduction to Customer Experience and Employee Engagement 01:58The Need for Employee Experience Revolution 05:01Transforming Customer Experience through Employee Engagement 09:36Attracting and Retaining Top Talent 13:58The Importance of a Positive Recruiting Experience 17:39Creating Growth Opportunities for Employees 22:26The Importance of Structured Training 24:17Creating a Memorable Recruiting Experience 27:06Attracting Candidates: Company Culture and Reputation 31:04Work-Life Balance and Generational Expectations 34:18Enhancing the Onboarding Process 37:35Applying Recruitment Strategies to Educational Institutions   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

BONUS: Rob Gallaher Reveals The Management Revolution Transforming Company Culture and Employee Engagement In this BONUS episode, we dive deep into the transformative power of profit sharing with Rob Gallaher, CEO of Gallaher Co. Rob shares his journey from an overworked entrepreneur sacrificing family time to building a thriving business model that aligns employee success with company growth. Through practical insights and hard-learned lessons, we explore how monthly profit sharing can revolutionize workplace dynamics and create genuine shared success. The Genesis of a Profit Sharing Revolution "I was an entrepreneur, working long hours and sacrificing family time. I realized my situation in life was not so good anymore, and even my health was suffering." Rob Gallaher's journey to profit sharing began with a personal crisis. As a successful entrepreneur, he found himself trapped in the classic founder's dilemma - working endless hours while his health and family relationships suffered. This realization prompted him to seek alternative business models from other successful owners. His discovery of profit sharing wasn't immediate magic, but rather a methodical approach to solving the fundamental disconnect between business success and employee engagement. Since implementing it in 2015, Rob has refined his approach through real-world application, leading him to document his learnings in his book after others began noticing the remarkable success of his companies. Defining True Profit Sharing "Take the company's financial success and share it with individuals that make it happen. The main thing: it must be monthly." Rob's definition of profit sharing goes beyond traditional annual bonuses or stock options. His approach centers on taking actual company profits and distributing them to the people who directly contribute to generating those profits. The cornerstone of his system is monthly distribution, recognizing that people manage their personal finances on a monthly basis, not quarterly or annually. This frequency ensures that profit sharing becomes integrated into employees' monthly budgets and thinking patterns, creating immediate behavioral impact rather than distant, abstract benefits. The Power of Immediate Impact "No one manages quarterly their personal life. The profit sharing needs to adapt to that monthly reality. If we don't affect people's monthly budget we don't affect how they think." The monthly frequency of Rob's profit sharing system creates tangible, immediate impact on employees' financial lives. Unlike equity or long-term bonuses that feel distant and uncertain, monthly profit sharing becomes part of employees' regular financial planning. This immediacy changes how people approach their work, leading them to ask "what can I do to get it" and investing more personally in company success. Rob emphasizes making the amounts substantial - recommending four-digit numbers that genuinely affect people's monthly reality rather than token gestures that get lost in regular paychecks. Rethinking Performance Management "I don't like the word 'review'. I prefer the word 'reflection', we do it every 6 months. I wanted to change the tone and what was happening in those meetings." Traditional performance reviews create antagonistic dynamics where employees feel anxious and stressed, often leading to negotiations that feel like battles. Rob has completely reimagined this process by separating profit sharing from performance evaluations and changing the language from "reviews" to "reflections." This shift eliminates the transactional nature of traditional reviews where employees feel they must fight for raises and promotions. Instead, profit sharing operates independently of individual performance metrics, creating a more collaborative and less stressful environment for genuine performance discussions. Strategic Implementation Framework "You need a business that makes a profit, you need to have accurate accounting, and you need to be a leader - you need to have the respect and trust of your leadership." Rob outlines three fundamental prerequisites for successful profit sharing implementation. First, the business must be genuinely profitable - you cannot share what doesn't exist. Second, accurate accounting systems are essential to track and calculate profits transparently. Third, leadership credibility is crucial because profit sharing requires employees to trust that leaders will follow through on commitments. Rob recommends starting with a flat rate and minimum amount, such as $1,000, and focusing on decision-makers who directly affect company profitability rather than attempting to include every employee from the start. Targeting Decision Makers "Who are the people who make decisions that affect the profit of your business? Share the profit with the decision makers that affect profit." Rather than implementing company-wide profit sharing immediately, Rob advocates for a targeted approach focusing on employees who make decisions directly impacting profitability. This strategic selection ensures that profit sharing reaches the people whose daily choices most influence company success. By identifying and rewarding these key decision-makers first, companies can create a focused impact that generates measurable results before expanding the program to additional team members. Getting Started: First Steps for Implementation "Figure out your average profit." For companies interested in profit sharing but unsure where to begin, Rob recommends starting with fundamental financial analysis. Understanding average monthly profits provides the baseline for determining sustainable sharing amounts. This analysis helps leaders set realistic expectations and design a program that won't compromise business stability while still providing meaningful benefits to employees. The key is ensuring that profit sharing enhances rather than threatens the company's financial foundation. About Rob Gallaher Rob Gallaher, CEO of Gallaher Co., leads five companies across industries. Since founding his construction firm in 2010, he's championed profit sharing as a catalyst for growth. His book, Profit Sharing: The Power of Shared Success, and upcoming course reflect his passion for aligning employee and company success. You can also learn more about Rob's Profit Sharing strategy with his online course at Profitx.co. You can link with Rob Gallaher on LinkedIn, and connect with Rob Gallaher on facebook.

In this powerful and thought-provoking episode of Mindset Mastery Moments, Dr. Alisa Whyte sits down with Noel Massie — former Vice President of Operations at UPS and author of Congrats! You've Been Promoted — for a masterclass on real leadership.Together, they unpack the journey from being a high-performing employee to becoming an effective, values-driven leader. Noel shares the unseen challenges newly promoted leaders face, including ethical dilemmas, trust-building, team dynamics, and navigating the balance between accountability and empathy. Through candid stories and deeply reflective insights, this conversation is a blueprint for anyone who wants to lead with integrity, emotional intelligence, and purpose.From operational excellence to community engagement and mentorship, Dr. Alisa and Noel explore the lifelong responsibility of leadership — not as a title, but as a mindset. Whether you're newly promoted, aspiring to lead, or mentoring others, this episode is filled with practical takeaways that will elevate your leadership game.Key Takeaways:Promotions require more than performance — they demand preparation.Leadership is about influencing behavior without force.Integrity is the cornerstone of sustainable leadership.Employees leave managers, not companies.Coaching, feedback, and trust are the building blocks of team success.Emotional awareness and empathy are not soft skills — they're survival skills for today's leaders.Leadership must be intentional, values-driven, and rooted in communication.Diverse mentorship and community engagement expand a leader's impact.Connect with Noel Massie:

Culture isn't something you build later, it's happening right now, whether you're aware of it or not. In this powerful episode, Dr. Angela Jackson joins George to break down how intentional leadership can make or break your team's energy, retention, and trust. If you're building anything with people… This one's a masterclass.What You'll Learn:Why culture is always being created, whether you're intentional or notThe hidden ways leaders shape employee experience and retentionHow to recognize and reverse “quiet quitting” inside your businessThe role of empathy and flexibility in building high-performing teamsHow to build a win-win workplace that drives innovation and resultsPractical strategies to empower team ownership and close the communication loopThe difference between transactional perks and meaningful benefitsHow to intentionally develop managers and “culture carriers” in your organizationKey Takeaways:✔️Culture is created by default or design, choose wisely.✔️60% of employees feel their bosses don't care about them.✔️Startups often unconsciously build zero-sum workplaces.✔️Quiet quitting happens when leaders aren't listening.✔️Retention and results start with empathy and agency.✔️Reimagine benefits around what actually matters to employees.✔️Great managers are made, not born, train them intentionally.✔️Give team members ownership and a voice in innovation.Timestamps:[00:00] – Culture is created whether we intend it or not[04:00] – What entrepreneurs get wrong about culture[06:00] – The “quiet quitting” epidemic and what causes it[08:30] – How to hire for complementary strengths[11:00] – KPIs for culture: where to begin[14:30] – Culture carriers and manager training[18:30] – Leadership mistakes: hiring for potential with no support[21:00] – Practicing culture in 1:1 relationships[23:00] – Boundaries, burnout, and leading by example[26:00] – Why “throwing money” at problems doesn't fix culture[29:30] – Ownership mindset: every employee as a leader[32:00] – How to close the loop and truly listen to your team[36:00] – Flexibility, empathy, and benefits that actually work[38:00] – How culture impacts business outcomes[41:00] – Wrap up: start small, lead intentionallyYour Challenge This Week:Share your biggest insight from today's episode on Instagram and tag us!Start a conversation with your team—what kind of culture are you really creating?Grab Dr. Angela Jackson's book The Win-Win Workplace and begin applying at least one principle this week.Connect with Dr. Angela Jackson on Instagram, Facebook or LinkedIn.For more real, tactical wisdom and behind-the-scenes lessons, follow George on Instagram: @itsgeorgebryantJoin The Alliance – The Relationship Beats Algorithms™ community for entrepreneurs scaling with trust and connection.Apply for 1:1 Coaching – Ready to build with sustainability, impact, and ease? Apply here.Live Events – Get in the room where long-term success is built: mindofgeorge.com/event

Send us a text“What got you here, won't get you there.” ~ Jessper MaquindangAbout Our Guest:With over a decade of experience as a Company Culture, Employee Engagement, and Team-Building Consultant, Jessper Maquindang has mastered transforming workplace environments. Graduating from the University of Southern California with an Executive Master's Degree in Leadership, his holistic, data-driven approach addresses unique challenges. He's received Santa Clarita Valley's “40 Under Forty” award for leadership contributions and served on JCI USA's executive board, mentoring young leaders. Jessper's achievements include enhancing engagement, facilitating impactful retreats, and providing executive coaching. Beyond his professional pursuits, he's an avid marathon trainer, business book reader, and traveler. His commitment extends to voluntary work with the American Red Cross, building resilient communities.SHOW NOTES & LINKS: Website: https://www.famileadconsulting.com/ REMARKABLE SPECIAL OFFER(S):REMARKABLE OFFER 1: Save 30% to 80% on EVERYTHING you order at MyPillow.com with Free Promo Code, “REMARKABLE“. Yes, that's right! Use the best My Pillow promo code out there to save a TON of money on all 200+ quality, comfortable, cozy home goods at MyPillow.com/Remarkable, or by calling 1-800-644-6612. From sheets, to blankets, to pillows, to mattress toppers, be ready to sleep better and live more comfortably than you ever have before!REMARKABLE OFFER 2: Free Gift from Jessper: http://www.famileadconsulting.com/free-gift CORE THEMES, KEYWORDS, & MENTIONS:resilience, ultra marathon runner, high expectations, low expectations, Asthma, marathon runners, 26.2 miles, setting goals, limitations, overcoming limitations, training, full marathon, San Diego Marathon, beating Asthma, overcoming Asthma, consistent effort, achieving your goals, trail race, team building, team leadership, company culture, adaptability For more Remarkable Episodes, Inspiration, and Motivation, please visit https://davidpasqualone.com/Support the showWant Even More?