Podcasts about Employee engagement

Unlock the secrets to peak performance and human-centered leadership with Mark C. Crowley, a trailblazer in the field and bestselling author, as he joins the "Do Good to Lead Well" podcast. Discover how prioritizing employee well-being over conventional engagement metrics is transforming organizations globally. Mark's latest book, "The Power of Employee Well-Being," challenges the status quo by asking us to redefine what team flourishing really looks like while providing an evidence-rich and practical roadmap to make it happen.Our conversation begins by encouraging organizations to shift from outdated annual engagement surveys to the immediacy of pulse surveys, uncovering their impact on leadership accountability and organizational responsiveness. Mark also highlights the necessity of leadership commitment to move beyond performative measures, ensuring initiatives are authentic and impactful.As hybrid workspaces become the standard, we discuss the critical importance of fostering connection and a sense of belonging, regardless of physical location. From maintaining and deepening the quality of relationships through regular one-on-one meetings to using office time to build social ties, we explore strategies for hybrid success. Plus, with the rising influence of AI, we emphasize the need for transparency and empathy in workforce management, ensuring that technological advancements do not compromise our humanity. Join us in this enlightening episode full of actionable, scientifically supported insights and strategies for leaders committed to driving success by leveraging the power of employee.What You'll Learn- The importance of prioritizing employee well-being in leadership.- How pulse surveys can provide valuable insights into employee satisfaction.- The vital role of leadership commitment in realizing the power of employee well-being.- Strategies for successfully managing hybrid workplaces.- The transformative impacts of AI on modern workplaces.- The role of authentic engagement in driving organizational success.Podcast Timestamps(00:00) – The Failure of Employee Engagement(09:27) - Transforming Organizations Through Pulse Surveys(16:40) - The Impact of Employee Well-Being(21:18) - Friendship and Belonging at Work (102 Seconds)(36:40) - Leading With Love in Leadership(44:24) - Creating Connection in Hybrid Workplaces(50:24) – Employee Well-Being in an AI WorldKEYWORDSPositive Leadership, Human Leadership, Employee Well-Being, Organizational Success, Engagement Surveys, Pulse Surveys, Workplace Happiness, Hybrid Workplaces, AI, Transparency, Leading with Empathy, Continuous Learning, Fostering Connection, Increasing A Sense of Belonging, Remote Work, Self-Leadership, CEO Success

In this episode, Ray Sclafani discusses the critical importance of having a well-defined compensation philosophy in financial advisory firms. He highlights the common pitfalls of compensation planning without a clear strategy and emphasizes the need for a structured approach that aligns pay with performance, culture, and profitability. The conversation covers the essential building blocks of a strong compensation philosophy, how to implement it effectively, and the impact it has on employee engagement and trust in leadership.Key TakeawaysMore than half the industry lacks a clear compensation strategy.Clear pay philosophies lead to lower turnover rates.Transparency in compensation processes fosters trust among employees.Regularly review and adapt your compensation philosophy to align with business changes.Involve team members in defining key performance metrics.A strong compensation philosophy reflects the firm's values and leadership style.For more information click here to visit the Best in the Business Blog.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeTo join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.

"Lost productivity due to disengagement is $8.8 trillion annually."   Today we sit down with ⁠Ronan Wall⁠, CEO of ⁠Dosen⁠ (⁠www.dosen.io⁠) for a fascinating and fun conversation about what really matters in business: people. We get into the weeds about the challenges companies face with employee engagement and why the old school, authoritative management style is officially dead. This episode is packed with personal stories and powerful insights that will change how you think about your team, your culture, and even your first day on the job. You'll hear about the staggering cost of disengagement and why treating people right isn't just nice, it's essential for success. Discover Ronan's unique servant leadership philosophy and how his new company, ⁠Dosen⁠, is revolutionizing the onboarding process to be more than just signing papers and getting a desk. Learn why those crucial early moments are the best opportunity to build trust and belonging that lasts a career. We also break down the latest trends in the workplace, including "quiet quitting," and the transformative role AI is playing in making people-centric learning scalable. Don't miss this one if you want to understand the numbers behind high performing teams and how to finally measure the true value of your company culture   Visit Dosen today: ⁠www.dosen.io⁠ Ronan Wall: ⁠https://www.linkedin.com/in/ronanwall/

Is DEI really dead — or just misunderstood? In this episode of Money Matters, workplace culture experts Cornelia Gamlem and Barbara Mitchell, co-authors of Essentials of Employee Engagement, challenge the headlines and reframe the DEI conversation with clarity and strategy.

In this episode of Disruption/Interruption, host KJ sits down with Micah Remley, CEO of Robin Powered, to discuss the challenges and opportunities of hybrid work. They explore how data-driven approaches can transform workplace culture, boost productivity, and help companies thrive in a post-pandemic world where flexibility and connection are more important than ever. Key Takeaways: [2:06] Hybrid work is here to stay, but a one-size-fits-all solution doesn't work—companies must use data to create meaningful in-person experiences. [6:53] Culture is the tie that binds organizations; remote and hybrid work have made it harder to maintain, but it's essential for long-term success. [17:19] Proximity to high performers in the office can boost individual performance by 15% due to emulation and peer pressure. [22:05] Flexible, unstructured hybrid models often fail—coordinated team days and intentional office use are key to making hybrid work successful. Quote of the Show [3:45]:"You're deeply passionate about what you're trying to disrupt... you feel it in your soul because you're putting yourself out there, trying to move the needle." – Micah Remley Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Micah Remley: LinkedIn: https://www.linkedin.com/in/micah-remley-b6430740/ Company Website: robinpowered.com How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

When Hanna Bauer's publishing business faced a perfect storm of budget cuts, industry disruption, and the ebook revolution, she learned that Six Sigma processes weren't enough. The real transformation required leading with heart.In this raw conversation, Hanna shares the wake-up call that changed everything: a top employee resigning to take a pay cut elsewhere. This crisis revealed the truth about organizational change; you can have all the right processes, but without genuine human connection and psychological safety, your best people will walk.Whether you're leading digital transformation or navigating organizational change, this episode delivers practical wisdom on building growth-oriented cultures where people actually want to stay.This week´s Takeaways:1. Hope Drives Change People with high hope find a way where there is no way. Leaders must tap into this to navigate uncertainty; it's not just positive thinking, it's the catalyst for transformation.2. Psychological Safety Starts at the Top Growth-oriented cultures need leaders brave enough to say "maybe it's my team" instead of pointing fingers. Cross-functional honesty beats departmental defensiveness every time.3. Influence > Position Leadership is influence, nothing more, nothing less. You don't need a title to create change; just the will to advocate for your team and drive positive impact.

In this episode of Roots of Success, host, Barrett Chow, welcomes Tom Tessmer, founder of QLVR (Clever), for a frank conversation on the power of employee engagement surveys and the real impact of culture in the workplace. Tom draws on 20 years of Human Resources experience to break down how data-driven insights can transform teams, improve employee satisfaction, and drive better business outcomes. Discover why gathering honest feedback matters, when to pursue engagement surveys, the difference between culture and engagement—and what to watch out for so your efforts don't backfire. Whether you're a landscaping business owner or an HR leader, this episode is packed with actionable advice to help you create a more connected, successful, and resilient team.  THE BIG IDEA:   Culture is shaped by action, not intention  KEY MOMENTS:  [06:07] Challenger vs. Peacekeeper Perspectives [10:03] Defining Quality in the Workplace [12:44] "Bridging HR and Business Skills" [16:10] "Employee Engagement Survey Benefits" [18:04] Team Dynamics and Values [22:42] Culture Choices and Brilliant Jerks [24:07] Balancing Performance and Culture [28:27] Dynamic Culture and Engagement Management [31:16] Employee Engagement and Trust Insights [34:19] "Data Analysis for Deeper Insights"  QUESTIONS WE ANSWER  What is the main purpose of conducting an employee engagement survey?  How to define the difference between company culture and employee engagement?  Why is it important for engagement surveys to be anonymous?  What risks are involved in conducting an engagement survey, and how can companies avoid them?  How can employee engagement surveys help business owners prioritize actions and reduce stress?  What role does compatibility and diversity of perspectives play in a successful organization?  Why is it crucial for organizations to act on the feedback received from engagement surveys?  What are some common pitfalls when implementing engagement surveys for the first time?  Why is monitoring culture and engagement seen as an ongoing process rather than a one-time activity? 

Send us a MessageCEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health's Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences.Leaders aim to leave a lasting impact on their organizations.Community involvement evolves as healthcare leaders and employees learn new skills as part of the Experience Initiative.Leadership development fosters a culture of accountability.Measuring success involves both objective metrics and subjective feelings.Adaptability is key in facing external challenges in healthcare.Rural healthcare can provide quality care that rivals larger organizations.Collaboration across departments improves overall organizational effectiveness.In this fifth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the strategy execution processes within his organization. Ben emphasizes the importance of community impact, leadership development, and overcoming challenges in the healthcare sector. The conversation highlights the significance of employee engagement and the need for adaptability in the face of external challenges. Ben shares insights on measuring success and the future of rural healthcare, advocating for a focus on quality care and community involvement.Missed earlier episodes in this series with CEO Ben Davis?Listen to Part 1Listen to Part 2Listen to Part 3Listen to Part 4Subscribe and stay tuned for more insights from leaders driving meaningful change.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In this episode of Success Leaves Clues, host Robin Bailey and guest co-host Kristy Jones (Achievers) sit down with Suzanne Knight, CEO of mBolden Consulting and global keynote speaker, to explore what it really takes to lead through disruption, complexity, and change. Drawing from her executive experience at Walmart, Deloitte, and Philip Morris International, Suzanne reveals the real playbook for future-proofing leaders and organizations – one built on adaptability, resilience, and courage in the face of uncertainty. From starting her own firm to advising Fortune 500 companies on transformation and performance, Suzanne shares powerful insights on how to navigate setbacks, maintain culture during upheaval, and find opportunity in crisis. Her philosophy? Something will always go wrong, but the best leaders turn those moments into growth. You'll hear about: Future-Proof Leadership: Why adaptability has replaced collaboration as the most critical leadership skill. Embracing Disruption: How to anticipate change, stay calm, and lead teams through uncertainty. Crisis as Catalyst: How setbacks can strengthen strategy, innovation, and resilience. Workforce Trends: Why leaders need to plan for shorter career cycles, automation, and evolving skill sets. Culture & Retention: How to preserve trust, clarity, and engagement during mass change or return-to-office mandates. Start Less, Finish More: Why prioritization and focus drive stronger results than multitasking ever could. Wellness & Leadership: Why sustainable success depends on treating leadership like a marathon, not a sprint. Never Waste a Good Crisis: How to turn breakdowns into breakthroughs. If you're a business leader, HR professional, or entrepreneur looking to lead with purpose and stability in a rapidly changing world, this conversation is a must-listen. We talk about: 00:00 Introduction 04:00 Why adaptability defines the modern leader 09:00 Turning setbacks into strategy 14:00 Future-proofing your team and organization 18:00 Building culture in times of change 24:00 The art of prioritization and focus 31:00 Wellness, leadership, and long-term performance 35:00 The trees Suzanne is planting for future leaders Connect with Suzanne LinkedIn: https://www.linkedin.com/in/skknight/ Website: https://suzanneknight.com/ Connect with Us LinkedIn: Robin Bailey and Al McDonald Website: Aria Benefits and Life & Legacy Advisory Group

Turning Creativity into Cash Flow: How LEGO Serious Play Became a Powerful Tool for Team Building—And an Extra Revenue Stream in My Business.Looking for a fresh way to boost team communication, collaboration, and problem-solving? In this short, power-packed episode of the Second Act Success Podcast, host Shannon Russell, business coach and certified LEGO® SERIOUS PLAY® facilitator, shares how this additional business arm to her business turns meetings into momentum. She talks about how you can think outside of the box when it comes to taking your passions and turning them into aspects of your business.  Learn how hands-on, brains-on building with LEGO bricks drives 100% participation, sparks innovation, and accelerates strategic planning across industries (hospitals, pharmacueticals, nonprofits, tech, education, and more).You'll hear Shannon's pivot from working in the entertainment industry to entrepreneurship, how she integrated LEGO SERIOUS PLAY workshops into her business, and exactly why this approach outperforms traditional meetings for leadership development, culture building, change management, and project planning.Key takeaways:What LEGO SERIOUS PLAY is and why it works for corporate team building and strategy workshopsHow it guarantees equal participation and unlocks creative problem solvingReal-world outcomes: alignment, engagement, and faster decisionsWays to add LEGO SERIOUS PLAY as a new revenue stream or service offering in your businessWhat are additional revenue streams you can consider to add onto your business offerings? This episode of the Second Act Success Podcast will get you thinking!If you want to learn more and book your own custom workshop for your team, learn more at https://secondactsuccess.co/corporate.SHOW NOTES:https://secondactsuccess.co/220Tell us what you think and what you want to hear on the podcast!You are listening to the Top 2% globally ranked podcast Second Act Success!CONTACT Shannon and share your feedback about what you'd like to hear on the podcast! https://secondactsuccess.co/contact Book a FREE Strategy Call with host and business coach Shannon Russell - https://www.calendly.com/second-act-success/coaching-strategyWork with Shannonhttps://secondactsuccess.co/coaching FREE Resourceshttps://secondactsuccess.co/resources FREE Masterclasshttps://secondactsuccess.co/secrets READ Shannon's Book - Start Your Second Act: How to Change Careers, Launch a Business, and Create Your Best Life https://startyoursecondact.com. LISTEN to the How To Quit Your Job and Start A Business Podcast! https://secondactsuccess.co/listenLET'S CONNECT!Instagram - https://instagram.com/secondactsuccessLinkedIn- https://www.linkedin.com/in/shan...

In this special episode of Change Wired, I sit down with Claude Silver, the world's first Chief Heart Officer at VaynerX, to celebrate the launch of her new book, Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart.Together, Angela and Claude unpack how to build cultures of belonging -where people don't just fit in, they flourish. 

In this episode, guest hosts Pauline James and David Creelman welcome culture strategist and author Dr. Jessica Kriegel for a conversation on how leaders can use AI thoughtfully to enhance, not replace, the human side of work.In this lively discussion, Jessica unpacks what's really happening inside organizations as AI, culture, and change management collide. She explains why this is the “moment for change management,” how leaders can create experiences that shift employee perceptions, and why the illusion of control is the biggest barrier to transformation. Jessica also shares fascinating examples, from manufacturing firms using AI for data insight to companies experimenting with “culture-measuring” chatbots.Key ThemesHow leaders can move beyond “the action trap” to shift employee perceptions through meaningful experiences Real-world AI use cases that reveal both opportunity and risk, from sales analytics to culture analyticsThe fine line between empowerment and surveillance in workplace technologyWhy “surrender” is the surprising secret to stronger leadership and sustainable changeWhy HR Professionals Should ListenFor HR leaders navigating the dual revolutions of AI and culture, Jessica Kriegel offers a rare combination of candor, intelligence, and humor. She speaks the language of both strategy and humanity, reminding us that change doesn't start with systems or data, but with what people believe. Her upcoming book, her co-authored with Joe Terry, Surrender to Lead, which will be released in January 2026, expands on her insights. Jessica invites leaders to let go of the illusion of control and focus on what really drives results: their presence, mindset, and the ability to create meaningful experiences for employees which inspire alignment and action. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

SummaryIn this conversation, John Guaspari discusses the critical role of employee engagement in the success of organizations, particularly for founders. He emphasizes that engagement is not merely about physical presence but about fostering an environment where employees feel empowered and respected. John shares insights on the responsibilities of founders in promoting engagement, the importance of understanding what engagement truly means, and practical strategies to cultivate a culture of respect, trust, and empowerment. He also provides real-world examples of organizations that thrived through high engagement and those that struggled due to low engagement levels. The discussion concludes with a quickfire round where John shares personal insights and recommendations.TakeawaysLeadership is about inspiring others to want to do their best.Employee engagement is crucial for effective teamwork.Founders must take responsibility for fostering engagement.Engagement should lead to tangible business results.High engagement is beneficial if properly understood.Empowerment is key to employee engagement.Respect is foundational for trust and empowerment.Transparency in communication enhances engagement.Engaged employees contribute to business success.Creating a culture of respect is essential for engagement.

Welcome to episode #1007 of Thinking With Mitch Joel (formerly Six Pixels of Separation). The debate over hybrid work has become one of the most emotionally charged topics in business... but few people have studied it as deeply as Peter Cappelli, the George W. Taylor Professor of Management at the Wharton School and Director of its Center for Human Resources. In his latest book, In Praise Of The Office - The Limits To Hybrid And Remote Work, co-authored with Ranya Nehmeh, Peter challenges the idea that remote work is the inevitable future of knowledge work. Drawing from decades of research and real-world case studies, he argues that while technology has allowed us to untether from our desks, it has also quietly eroded the social fabric, mentorship and serendipity that make work meaningful, and organizations effective. In this conversation, Peter dives into the paradox of productivity versus connection, exploring why human resources has become more transactional, how AI is reshaping education and engagement, and why hybrid work often brings out the worst of both worlds when poorly managed. He also unpack how the office - once dismissed as a relic of corporate control - remains a critical engine for creativity, trust and long-term career growth. From the psychology of “coffee badging” to the economics of empty buildings, this discussion examines not just where we work, but what we risk losing when we stop showing up. Enjoy the conversation... Running time: 1:04:44. Hello from beautiful Montreal. Listen and subscribe over at Apple Podcasts. Listen and subscribe over at Spotify. Please visit and leave comments on the blog - Thinking With Mitch Joel. Feel free to connect to me directly on LinkedIn. Check out ThinkersOne. Here is my conversation with Peter Cappelli. In Praise Of The Office - The Limits To Hybrid And Remote Work. Ranya Nehmeh. Wharton School. Center for Human Resources. Peter's other books. Follow Peter on LinkedIn. Chapters: (00:00) - Introduction to Peter Capelli and His Work. (00:59) - The Changing Landscape of Business Education. (02:28) - The Impact of AI on Learning and Teaching. (07:02) - The Role of Human Resources in Modern Organizations. (12:04) - In Praise of the Office: A Case for Physical Workspaces. (14:53) - The Political Dynamics of Office Work. (19:55) - The Evolution of Employee Engagement and Company Culture. (24:35) - Debating the Future of Work: Office vs. Remote. (33:58) - The Data Behind Productivity and Employee Well-being. (36:42) - Rebuilding Social Connections in Hybrid Work. (38:47) - The Dilemma of Return to Office Mandates. (40:31) - Management's Role in Organizational Change. (44:39) - The Importance of Anchor Days. (48:37) - Cultural Dynamics in the Workplace. (52:29) - The Challenge of New Hires. (56:25) - The Disconnect in Remote Work Practices.

The following article of the Policy and Economy industry is: “We Don't Have an Idea Problem, We Have an Execution Crisis” by John Clayton, Employee Engagement Executive, Independent Contributor.

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse! Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week. Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends! In this episode of Quick Fire Friday, host Rob Cameron interviews Trent Morgan, founder of Motivision, shares how he helps businesses overcome burnout, poor accountability, and misaligned teams through leadership alignment and cultural transformation. He explains the importance of clarity, communication, and regular team check-ins to build trust and improve performance. Trent discusses real-world examples of companies that reduced turnover and reignited motivation by aligning people with purpose. He also highlights the impact of systems and structure in sustaining growth. His insights reveal why most business issues stem from a lack of clarity, not performance. Listeners will learn practical steps to create more connected and purpose-driven workplaces. Key Takeaways for Small Business Owners: Clarity is the foundation of success – Teams perform better when everyone knows their role, purpose, and what's expected of them. Alignment beats effort – Hard work alone doesn't guarantee results; aligning people, purpose, and systems creates real progress. Regular check-ins build strong culture – Simple habits like weekly huddles and monthly reviews keep teams connected and supported. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Leadership must focus on vision, not firefighting – Great leaders work on the business, not just in it, ensuring long-term stability. Reducing burnout increases productivity – When teams feel heard and supported, engagement rises and burnout drops significantly. Systems sustain performance – Businesses don't rise to goals—they fall to the level of their systems, so structure and rhythm are essential. One action small business owners can take: According to Trent Morgan, one action small business owners can take is to hold regular team check-ins or huddles to ensure everyone is aligned on goals, clear about their roles, and supported in their work — fostering stronger communication, trust, and accountability. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximize your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

In this episode of the Revenue Builders Podcast, our hosts John Kaplan and John McMahon are joined by Susan Lucia Annunzio, the “CEO Whisperer” and President of the Center for High Performance. With over 25 years of expertise in leadership and organizational culture, Lucia shares her insights on fostering sustainable growth by treating people well, the importance of leveraging brain power, and the generational dynamics impacting today's workforce. They delve into strategies for leaders to harness the unique strengths of Gen Z, overcome organizational toxicity, and create environments where innovation and accountability thrive. Tune in to explore how to unlock potential within your teams and drive profitable growth.ADDITIONAL RESOURCESConnect with Susan Lucia Annunzio.LinkedIn: https://www.linkedin.com/in/susanannunzio/Learn more about the Center for High Performance: https://centerforhighperformance.com/ Get Lucia's books: https://centerforhighperformance.com/category/books/Read the Guide on Six Critical Priorities for Revenue Leadership in 2026: https://hubs.li/Q03JN74V0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:03:08] Lucia's Journey and Mission[00:06:18] The Importance of Treating People Well[00:08:22] Return on Brain Power[00:10:17] Challenges in Leadership and Management[00:30:25] Generational Differences and Gen Z[00:33:39] The Most Rejected Generation[00:34:23] Technological Savvy and Social Media Influence[00:36:03] Gen Z's Desire for Purpose and Socialization[00:37:53] The Impact of Overprotection and Fear[00:40:21] Work Environment and Remote Work Preferences[00:43:37] The Future of Work and Leadership[00:53:30] Empowering Gen Z in the WorkplaceHIGHLIGHT QUOTES[00:06:56] “A great strategy without allowing people to use their brains will never maximize its potential.”[00:08:41] “Companies leave money on the table because they don't allow people to challenge assumptions.”[00:10:57] “The number one differentiator of sustainable growth... was the people in the group felt valued.”[00:13:41] “People work for people. When you look authentic, people begin to trust you.”[00:21:55] “Most Gen Zs prefer to work in person, learn socialization skills, and make friends.”[00:28:35] “Resilience comes from making mistakes, learning from them, and getting back up again. But when you make a mistake and people keep you down, you become a victim.”[00:32:32] “Ask for help. Tell your boss you want to be a star player and want to know what good looks like.”[00:38:13] “Anybody can be good. But how do you become great? That's what's going to give you satisfaction.” Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Leadership and Learning Podcast, host Randy Goruk welcomes Steve Harms, General Manager at Builders FirstSource, who draws on over 40 years of experience in the building materials industry. Steve shares his journey from humble beginnings to leading successful improvement initiatives, including the implementation of Kata teams, fostering a culture of ownership, and achieving outstanding results in safety, quality, and productivity. Packed with practical stories, expert insights, and leadership advice, this episode offers inspiration and tools for leaders eager to build a thriving, continuously improving organization. Listeners will gain actionable insights and real examples to help implement or enhance continuous improvement in their own organizations. You will learn: The importance and mindset of continuous improvement as a daily commitment. The concept of employee engagement and practical ways to give employees ownership and responsibility for their work. Results of the Kata continuous improvement methodology in manufacturing. Key metrics for success: safety, quality, and productivity and how to measure and improve them. Recognizing early warning signs of employee disengagement and strategies to address them. Effective leadership practices, including the value of humility ("free yourself from ego") and building trust. Training and empowering leaders and teams to take initiative and drive sustained improvements. Adapting operations to environmental challenges, while maintaining engagement and efficiency. Step-by-step methods for starting small with improvement teams and scaling success within an organization. The value of mentorship, leadership consistency, and enjoying the journey of improvement.

In our latest episode, we sit down with Dave Garrison to talk about ways you can address the growing problem of employee disengagement by tapping into the minds of your workforce to boost growth and innovation.  We cover:What the "Buy In" crisis is and why it has reached a fever pitch.How much damage is caused by a "Buy In" crisis and what you can do to mitigate it.How you can quickly tell how engaged your team is.Advice for leaders who feel they don't have the time or power to implement solutions to the "Buy In" crisis .If you are interested in more from Dave:pick up a copy of his book.visit his company's website and diagnose your organizatiojn's true engagement level with his free assessment. .

Change doesn't fail because people are stubborn; it fails because the rollout forgets how humans actually change. In this HRchat episode, Bill Banham sits down with Georgie Cooke, Learning and Change Strategist co-founder of Lima Delta, to unpack why so many transformations lose steam and how to design plans that stick. From status quo bias and risk aversion to the quiet power of team norms, Georgie explains the psychology that shapes every initiative and shows how to turn insight into action.Tune in to hear a clear breakdown of the Inspire, Train, Sustain framework and why sequence matters. Inspire builds urgency with a story that balances opportunity with the cost of staying the same. Train turns ideas into decisions through scenario-based practice and feedback that builds real capability. Sustain locks in new habits with aligned processes, incentives, communities of practice, and ongoing communication that respects the forgetting curve. We walk through a global engineering case study where leadership behavior shifted from vision on slides to norms in daily work—town halls and toolbox talks, a custom self-assessment, scenario learning, leadership labs, mentoring, and performance systems all pulling in the same direction.Managers are the hinge that determines whether culture moves or snaps back. Georgie, a speaker at the November 12th Disrupt London summit, shares how to equip them as a distinct audience: early access, practical tools for local contexts, and clear expectations for the first 90 days. Bill and Georgie also explore how to align company values with local realities, making the “why” personal to each team. If you're leading HR, transformation, or people development, you'll leave with concrete steps to diagnose resistance, tailor messages, and build environments where the right behavior is the easy behavior.If this episode sparks ideas for your own rollout, follow along and share your biggest challenge. Subscribe for more conversations on change, leadership, and the future of work, and leave a quick review to help others find the show.Connect with Georgie: linkedin.com/in/georgina-cooke-ldLearn about Lima Delta: limadelta.comCheck out Lima Delta's Pathfinder workshop: limadelta.com/pathfinderSupport the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

In this episode, host Marcus Aurelius Anderson sits down with Claude Silver, the world’s first Chief Heart Officer at VaynerX and author of "Be Yourself At Work." Together, they explore the power of authentic leadership, building resilient workplace cultures, and the importance of empathy and self-awareness in professional growth. Episode Highlights: [0:49] Introduction to Claude Silver and her role as Chief Heart Officer at VaynerX [13:14] Claude discusses fear, insecurity, and authenticity in the workplace [13:72] Shifting leadership paradigms: trust, vulnerability, and communication [14:26] Building resilience through adversity and the value of transparent feedback About Claude Silver:Claude Silver is the Chief Heart Officer at VaynerX, where she partners with CEO Gary Vaynerchuk to cultivate a people-first culture. With over a decade in her unique role, Claude is recognized for pioneering empathetic leadership and fostering environments where individuals can thrive by being their authentic selves. She is the author of "Be Yourself At Work," a book dedicated to empowering individuals and teams to lead with heart, courage, and vulnerability. Learn more about the gift of Adversity and my mission to help my fellow humans create a better world by heading to www.marcusaureliusanderson.com. There you can take action by joining my ANV inner circle to get exclusive content and information.See omnystudio.com/listener for privacy information.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the importance of distinguishing between behavior, performance, and contributions. Sue outlines leadership practices that foster team growth, the significance of feedback, and the need for leaders to engage in meaningful conversations with their employees. The episode concludes with a call to action for leaders to embrace these practices to elevate their teams and organizations ongoingly.Developing high-performing teams is a continual pursuit.Each team member should always strive to improve their behavior, performance, and contributions.Feedback is essential for individual and team growth.Recognizing positive behaviors encourages their repetition.Leaders must set clear expectations for behavior, performance, and contributions.Effective feedback can be both informal and formal.Engaging in conversations about performance fosters improvement.Leaders play a crucial role in helping their employees and teams improve and succeed.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from feeling overwhelmed in daily leadership practices to being organized!  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep171       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | New Leaders | Effective Leadership | Servant Leadership |baproinc.com

Can you achieve great results and a culture where people enjoy the workplace?  Yes, through monitoring two specific HR KPI's.  1. The right retention levels  2. Employee Engagement (culture) surveys.

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the alarming trend of employees, particularly Gen Z, wanting to sever their work and personal lives. They explore the implications of this disconnect, the role of workplace culture in mental health, and strategies leaders can implement to foster a more supportive environment. The conversation emphasizes the importance of purpose in the workplace and how it can enhance employee satisfaction and productivity, ultimately benefiting the organization as a whole. Takeways: Nearly half of Gen Z workers prefer to separate work and personal life. A significant percentage of employees would consider extreme measures to disconnect from work stress. Workplace culture plays a crucial role in employee mental health. Leaders should create environments where employees feel whole and valued. Purpose in work is essential for employee satisfaction and retention. Effective communication and boundaries are vital for employee well-being. Employee experience directly impacts customer experience and satisfaction. Building trust and authenticity in the workplace fosters a positive culture. Leaders must recognize the importance of employee happiness as a business imperative. The interview process should focus on finding the right fit for both the employee and the organization. Chapters: 00:00The Disconnect Between Work and Personal Life 05:24The Impact of Workplace Culture on Mental Health 10:15Leadership's Role in Employee Well-being 15:19Creating Purpose in the Workplace 19:34Navigating Career Expectations 22:16Authenticity in the Workplace 25:47The Role of Leadership in Employee Development 27:24The Importance of Employee Happiness 29:16Finding Purpose in Work 32:18Creating a Positive Work Environment 34:10The Impact of Employee Experience on Customer Experience 35:42Recognizing Individual Contributions 38:01Addressing Personal Issues at Work 39:58Generational Differences in Workplace Dynamics   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here Quote: Leading is the pinnacle of human achievement. Your number one task is helping others grow and develop and contribute to their colleagues and communities. Your accomplishments, accomplishment list will be measured by those who went on to be wildly successful in large measure because of the time they spent with you. -Tom Peters Links: Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Money worries don't stay at home — they walk into work every day. In this episode of the Aspire to Inspire Podcast, Staffbase CMO David Burnand sits down with Peter Komolafe, bestselling author, award-winning financial coach, and Conversation of Money platform creator. Together, they explore why financial well-being is not just an HR issue but a leadership responsibility. From productivity loss to increased turnover, Peter shares compelling research and personal stories that reveal the true business cost of ignoring financial stress. Learn how managers can create psychological safety around money conversations, unlock intrinsic motivation, and better communicate existing benefits. Peter also shares the pivotal role his manager played in changing his career trajectory — and how leaders can do the same for their teams today. Packed with actionable strategies, from surveys to segmentation, this episode offers leaders a clear path to supporting financial well-being in the workplace while boosting performance and retention.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff and Natasha Todorovic-Cowan explore the multifaceted topic of change management. Natasha shares her journey into the field, emphasizing the importance of understanding human nature and change readiness. They discuss the untapped potential within organizations, the significance of creating structures for employee engagement, and the necessity of customization in change initiatives. The conversation also touches on hard truths about change management, the importance of measuring culture, and the need for diverse perspectives in teams to foster innovation. Natasha concludes with insights on designing change that aligns with people's motivations, highlighting the critical role of leadership in facilitating successful transformations.Organizations have untapped potential that needs to be recognized and unleashed.Creating structures for engagement is essential for valuable employee contributions.Customization in change management is crucial for success.Understanding change readiness can help prevent conflicts in teams.Designing change to align with people's motivations leads to better outcomes.Connect with Natasha Todorovic-Cowan - (LinkedIn)Grab a copy of Making Change Work: https://books.spiraldynamics.org/makingchangeworkCapstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

As Head of IBM Consulting, Mohamad Ali led one of the most ambitious enterprise AI transformations to date. By making IBM its own “Client Zero,” his team tested every AI solution internally before bringing it to market. The effort began with massive hackathons involving 150,000 employees, turning curiosity into capability and belief at scale. Mohamad shares how leadership alignment, process redesign, and broad employee engagement drove $3.5 billion in cost savings and renewed growth. Jeremy and Henrik reflect on why IBM's model may signal the next evolution of consulting — where organizations act as their own laboratories for changeKey Takeaways:Start with Yourself: “Client Zero” WorksIBM transformed internally before advising clients, using its own systems as a testing ground. This allowed the team to validate AI tools, workflows, and cultural shifts in real conditions, creating credibility and clarity before going to market.Transformation Needs More Than TechSuccess came from a mix of technical leadership, process redesign, and cultural momentum. AI wasn't just layered on; it was embedded into workflows, backed by leadership buy-in, and powered by 150,000 employees who participated in company-wide hackathons.Digital Labor Is Reshaping Business ModelsIBM automated most transactional HR tasks with AI tools like AskHR, driving a 40% reduction in HR operating costs — a look at how hybrid human–AI teams transform services.Measure and Share the ImpactTransformation became real when IBM tied outcomes to business metrics. By reporting $3.5 billion dollars in savings and tracking results with the CFO, IBM showed how to make AI adoption tangible, accountable, and visible to both employees and investors.LinkedIn: Mohamad Ali - IBM | LinkedInIBM: IBM00:00 Intro: HR Automation00:41 Introduction of Mohamed Ali and IBM's Transformation01:14 IBM's Enterprise Transformation01:41 The Role of AI in IBM's Success03:25 Rejoining IBM: A Strategic Decision04:33 Key Components of AI Implementation07:21 Employee Engagement and Hackathons08:59 Technical Leadership and AI10:37 Global Tax Optimization with AI11:17 Scaling AI Solutions for Clients22:00 Monetizing Digital Labor26:50 Digital Labor and Procurement Projects27:29 Unbundling and Economic Implications28:44 Technological Shifts and Market Expansion30:04 AI-Powered Business Transformations32:22 Case Study: L'Oreal's AI Integration39:13 HR Automation and Cost Reduction42:09 Creative Innovations in AI Applications43:59 Advice for Leaders on AI Integration45:43 Final thoughts

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from stepping on your employees toes to stepping in as their supporter & coach!  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep170       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support!https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | Effective Leadership | Servant Leadership |baproinc.com

Dr. Andreas Stamatis and Dr. Spencer Cavan explore the concepts of mental toughness and employee engagement, focusing on their definitions, applications, and the research conducted at UofL Health. The discussion highlights the importance of mental toughness in overcoming adversity and achieving goals, as well as the role of employee engagement in creating a meaningful work environment. The guests share insights on interventions designed to enhance mental toughness and engagement, emphasizing the significance of psychological safety and the impact of physical activity in the workplace. The conversation concludes with practical steps for listeners to improve their mental toughness and engagement in their own lives. Do you have comments or questions about Faculty Feed? Contact us at FacFeed@louisville.edu. We look forward to hearing from you.

In this week's episode of the Do Good to Lead Well podcast, I had the pleasure of speaking with Lindsay Dodd, the CEO of Cashco Financial, for an enlightening conversation about how to build an award-winning culture. He reveals how purpose and profitability can successfully coexist, emphasizing a people-first mindset that champions dignity, trust, and empowerment. His insights showcase how Cashco Financial has consistently earned recognition as one of Alberta's best workplaces for five consecutive years. We explore leadership not as a set of inherent qualities, but as learned behaviors such as courage, confidence, empathy, and resilience, drawing from frameworks that advocate for modeling the way and inspiring a shared vision.Our discussion delves into the true meaning of authentic leadership, defining it as a consistent commitment to building trust by aligning our actions with our values and beliefs. Lindsay illustrates how genuine vulnerability, coupled with an openness to feedback and a commitment to inclusive workplaces, strengthens bonds and fosters collaboration. We explore practical strategies for navigating challenging peer interactions, stressing the importance of curiosity and addressing issues directly yet calmly. Additionally, Lindsay shares CashCo's unique cultural practices, from hiring based on empathy to an “upside-down triangle” leadership model that prioritizes frontline staff, reinforcing values through daily core value stories.As we look to the future, the conversation addresses the complexities of leading in a polarized society and the rapid evolution of artificial intelligence. Lindsay offers advice on finding common ground amidst differing opinions and encourages leaders to engage with new technologies, learning and playing with them to discover new opportunities while managing risks. This episode offers practical wisdom for building successful, values-driven organizations and preparing for tomorrow's challenges.What You'll Learn- Leadership is a learned behavior- How authenticity builds trust- Go beyond superficial values. Identify operating values that show “how we do things around here”- Empathy drives performance and engagement- Hire for growth, always- Embrace AI with curiosityPodcast Timestamps(00:00) – Lessons in Leadership(07:02) – Authentic Leadership & Trust(12:38) – Vulnerability in Leadership(16:11) – Bringing Culture & Values to Life(20:28) – Leading in a Polarized World(25:38) – Operationalizing Core Values(35:35) – The Power of Empathy(40:29) – Leveraging Strengths, Building Teams(46:21) – Founder Advice: Hire Great People(49:21) – Navigating the AI Revolution(54:54) – Courageous Leadership: The Penguin PrincipleKEYWORDSPositive Leadership, Purpose-driven Leadership, Organizational Culture, Authentic Leadership, Building Trust, Employee Engagement, Core Values, Vulnerability in Leadership, Curiosity, Managing Conflict, Values Alignment, Future of Work, Artificial Intelligence, Empathy, Navigating Polarization, Adaptive Leadership, CEO Success

Employee engagement metrics have barely moved in over a decade, but what if we're measuring the wrong things? Nikki sits down with Joshua Freedman, CEO of Six Seconds and author of the soon-to-drop “Emotion Rules”. Together, they go deep on why engagement isn't about snacks in the breakroom or slick surveys. It's emotional, and it's human. They unpack why “leave emotions at the door” might be the worst business advice ever, what true caring leadership looks like, and how love, trust, and boundaries create high-performing cultures where people actually want to show up. If you're ready to trade performative leadership for authentic connection, this episode is your roadmap.

Walter Sabrin takes us behind the scenes of one of the most remarkable growth stories in the HR industry. As Chief Talent Officer at Vensure Employer Solutions, he's orchestrated talent strategy through 94 acquisitions in just six years, transforming a company with modest beginnings into the world's largest private HR outsourcing firm.The phrase "violent execution" might sound alarming, but as Walter explains, this term perfectly encapsulates the focused, competitive culture driving Vensure's explosive growth. This cultural alignment remains Walter's north star as he navigates talent acquisition across a global portfolio of brands, balancing aggressive scaling with consistent values.Walter's journey from competitive tennis to talent leadership has profoundly shaped his approach to recruitment. The discipline, compartmentalization, and resilience developed on the court translate directly to talent acquisition challenges. "You're never as good as you are when you win a point and you're never as bad as you are when you lose a point," Walter shares, highlighting how this athletic mindset prevents the emotional rollercoaster many recruiters experience when deals succeed or fail.Perhaps most fascinating is Vensure's near-shore hiring revolution. What began as 11 employees working from a house in Medellin, Colombia has exploded to 40,000 staff across 32 countries. This approach delivers approximately 65% savings on wages while dramatically expanding access to global talent. Walter candidly admits his transformation from American-centric thinking to recognizing the extraordinary capabilities of international talent when properly engaged and respected.While embracing technological advances in recruitment, Walter makes a compelling case for the irreplaceable human element in hiring decisions. Despite the hype around AI and automation, he firmly believes that human intuition – the "gut feeling" that can't be replicated by algorithms – will remain essential to quality hiring.Connect with Walter on LinkedIn or email him at waltersabrin@vensure.com to learn more about Vensure's approach to global talent acquisition and how their strategies might benefit your organization's growth journey.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Internal communication is broken. Most CX and leadership teams rely on outdated methods — long slide decks, endless trainings, and metrics that don't drive action. In this episode, Ben Phillips, founder of CX Alive!, explains how to transform the way your business communicates. Drawing on two decades in customer experience and leadership, Ben breaks down why short-form, authentic content — like internal vodcasts and micro-videos — builds clarity, connection, and alignment faster than PowerPoints or all-hands meetings ever could. We cover:✅ How to make your CX strategy relatable and actionable✅ The biggest communication gap between leadership and frontline teams✅ How to communicate effectively with Gen Z employees✅ Why podcasts and vodcasts are the future of internal engagement✅ Why NPS and CSAT are outdated metrics — and what to measure instead If you're looking to improve employee engagement, CX performance, or team alignment, this conversation will change how you think about communication, storytelling, and measurement inside your organization. #InternalCommunication #CXLeadership #CustomerExperience #EmployeeEngagement #CXStrategy #BusinessCommunication #LeadershipDevelopment #GenZAtWork #Vodcasting #StorytellingAtWork Connect with Ben at:Cx-alive.comBen Phillips LinkedIn Key Moments: 0:00 Who is Ben Phillips and what is CX Alive!4:00 How to communicate effectively with Gen Z employees9:44 How business communication is changing12:50 How to tell better stories22:00 Why you only have 8 seconds to capture attention24:00 Why podcasts and vodcasts work so well for businesses31:00 Is NPS still relevant in 2025?34:44 What are the best metrics to track in CX?37:59 Are customer surveys still relevant?41:11 AI in CX: what's hype vs. what's real48:24 How to build a team that understands the “why”51:28 Three words that separate good content from great –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the first episode of Women, Working Smarter, host Jennifer Docken (Product Marketing Manager, Calabrio) welcomes Ritu Maheshwari (VP of Product Management, Calabrio) to talk about her journey from engineering to product leadership. Ritu shares how mentors shaped her path, why building strong teams matters most, and what excites her about the future of AI in the contact center. From leadership lessons to the power of Excel, this episode is full of insights on how women are shaping customer experience today, and how AI and technology will help us all work smarter tomorrow.

We're continuing with the #LeaderSHIFT series on the podcast this week. These episodes are very direct & to the point, where we'll talk about the different challenges leaders tend to face & how to shift into becoming an influential leader who leads a healthy culture & engaged team!In this episode, I'm sharing how you can shift from hoarding critical feedback to sharing feedback to help an employee grow!  Need one-on-one help with navigating being a new leader? Schedule your complimentary clarity call with me here!  www.baproinc.com/ep169       Apply to join the New Leader, BIG IMPACT Coaching Program to level up your leadership & build an engaging team... even if the culture is toxic & without management's support! https://baproinc.com/newleaderbigimpact   Questions about this episode? Topic suggestions for future episodes? Send them to culture@businessadvocatespro.com  Let's chat about this episode on “X”: @BAPROINC or IG: @CultureBuildingPRO  The Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | Effective Leadership | Servant Leadership |baproinc.com

Strategic planning is often seen as a senior leadership event, but this episode argues that everyone in the company has a role to play. Learn how to empower frontline employees to gather real-time market and industry intelligence that leaders miss. Discover how this constant flow of information can lead to earlier course corrections, prevent costly mistakes, and give your company a proactive advantage over being reactive. For more resources on developing leadership skills visit us at Revela. Where we've helped hundreds of executives lead productive teams and thriving organizations.   This podcast is produced by Two Brothers Creative.  

In this episode, Bill Banham sits down with Q Hamirani, Chief People Officer at HighLevel, one of the fastest-growing remote-first SaaS platforms serving agencies and consultants worldwide.With 1,600+ employees spread across the globe and 1,000 new hires added in a single year, HighLevel's meteoric rise demands a People strategy that can scale without losing its soul. As the company's cultural architect, Q is at the helm of building a durable, people-first operating system that keeps teams aligned, inspired, and moving fast—no matter the time zone.A trusted advisor to founders, boards, and accelerator programs like Techstars, Q blends startup grit with global operational experience and deep HR expertise. His leadership journey spans hypergrowth environments at Airbnb, Paper, and now HighLevel—giving him a front-row seat to how People leadership is evolving in the age of AI and distributed teams.Inside this episode:Scaling Culture Like an Operating System: How HighLevel structures communication, decision-making, and goal-setting to keep 1,600+ employees rowing in the same direction.Remote Leadership Rituals: From all-hands forums to the monthly Founder's Corner, Q shares the leadership touchpoints that anchor strategy across borders.Evolving the CPO Role: Why today's Chief People Officer must blend innovation, business acumen, and cultural fluency to thrive in distributed, AI-enabled workplaces.Hiring for Mission Alignment: How values-based interviews and compelling onboarding narratives—like HighLevel's “skateboard-to-Ferrari” story—help transmit founder intent to every new joiner.The Human Side of Hypergrowth: How creativity, music, and transcendental meditation help Q lead with empathy and resilience, and how parenthood shaped his leadership lens.Whether you're scaling a remote startup or professionalizing a late-stage rocket ship, this conversation is packed with tactical frameworks, cultural insights, and hard-won wisdom to help People leaders build lasting alignment at speed.Connect with Q Hamirani on LinkedIn.If you find this episode valuable, subscribe, share it with a colleague, and leave a quick review.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Sustainability business: In this episode of How to Protect the Ocean, Andrew Lewin talks with Lee Stewart about how businesses can make sustainability a practical, measurable part of their operations. They explore how carbon tracking, waste reduction, packaging design, and supply chain improvements can build resilience while cutting costs. Ocean literacy: Lee shares experiences from Australia, Tonga, and New Zealand that show how business practices directly connect to the ocean's health. They also discuss the lessons learned from an international shipping case study in Malaysia that reveals how logistics and sustainability intersect. ESG reporting: The conversation focuses on keeping sustainability simple—using dashboards, certifications, and team culture to drive consistent progress. Whether you're leading a company or just beginning your sustainability journey, this episode offers the clarity and motivation to start today.   Join the Undertow: https://www.speakupforblue.com/jointheundertow Connect with Speak Up For Blue Website: https://bit.ly/3fOF3Wf Instagram: https://bit.ly/3rIaJSG TikTok: https://www.tiktok.com/@speakupforblue Twitter: https://bit.ly/3rHZxpc YouTube: www.speakupforblue.com/youtube    

Change rarely fails because the software didn't ship. It fails because people didn't shift. In this episode, Bill Bnaham sits down with Richard Page-Brown, a veteran program and change practitioner, to map a clear path from big intentions to sustained behavior change. Using the ADKAR model as our backbone, we move step by step through awareness, desire, knowledge, ability, and reinforcement, translating each stage into simple tactics HR leaders can use on Monday morning.We start with the hard question: why change, and why now? Richard shows how to use market data, employee feedback, and the risks of no action to build true awareness, then turns to the messy middle—desire—where WIIFM, persona-based impact assessments, and credible advocates turn compliance into commitment. From there, we dig into knowledge design for HR tech rollouts, blending e-learning, workshops, SOPs, and process maps. Along the way, we explore AI-driven skills mapping, faster upskilling cycles, and how leading platforms turn skill gaps into targeted learning, coaching, and mentoring.Ability is where learning becomes doing, and Richard lays out how coaching, sandbox environments, pilots, and phased rollouts build confidence under real pressure. Finally, we tackle reinforcement—the Achilles heel of so many transformations—with concrete steps to update job descriptions, align performance metrics and rewards, celebrate early wins, and keep feedback loops alive so new habits stick. Richard shares lessons learned from global programs, a simple threshold rule for progressing through stages, and a bold reminder: excellent change management makes initiatives seven times more likely to meet and sustain objectives.If you're leading a Workday, SAP, SuccessFactors, or Oracle rollout, or rethinking your people strategy for an AI-shaped future, this conversation gives you a field guide to make change real. Listen, share with your team, and if it helps, leave a review and subscribe so more HR pros and leaders can find it. What stage of ADKAR do you need to strengthen next?Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Chris Dyer is a globally recognized expert on company culture and remote work. As a former CEO, his companies were named “Best Places to Work” 15 times and appeared five times on Inc. Magazine's list of fastest-growing companies. Today, Chris is a top-ranked leadership speaker, consultant, and bestselling author of The Power of Company Culture and Remote Work. He's been featured on numerous global leadership lists, including the LeadersHum Power List and Inspiring Workplaces' Top 101 Influencers in Employee Engagement. Chris helps organizations build high-performing cultures that drive productivity, engagement, and profitability. Through his keynote talks and 7 Pillar Strategy, he delivers practical, experience-based insights that leave lasting impact. Known for his candor, humor, and actionable advice, Chris has transformed how leaders approach culture and performance. Beyond the stage, Chris is a passionate hiker, music lover, and family man. He believes that thriving at work and in life go hand in hand—and he's on a mission to help companies create environments where everyone can succeed.   During the show we discussed: Define company culture and why it matters today. Apply the 7 Pillars of Company Culture to drive results. Increase transparency to transform team performance. Share team and cross-team goals for better alignment. Review goals in meetings and plan solutions when off-track. Ask regularly how the team can get 1% better. Use a weekly one-question survey with follow-up and updates. Clarify what makes your company and team members unique.   Resources: https://chrisdyer.com/  

Losing employees can leave any leader wondering what to do next. In this episode, hosts Brad and Michael kick off the “asking for a friend” season with a twist—the friend is actually them. They share ByrdAdatto's journey through unexpected employee turnover and the realization that even a culture-rich workplace is not immune to losing team members. Tune in as they reflect on the emotional and practical challenges of retaining talent, the lessons they learned, and the strategies they considered to support their team. Discover what really works when it comes to staff retention—whether you are asking for yourself, or just asking for a friend.'Chapters00:00 Intro00:17 Banter08:00 Story22:18 Access+22:47 Legal Takeaways30:03 OutroWatch full episodes of our podcast on our YouTube channel: https://www.youtube.com/@byrdadattoStay connected for the latest business and health care legal updates:WebsiteFacebookInstagramLinkedIn

Send us a MessageIn this Culture Byte episode of Culture Change RX, Capstone's Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about the power of goal-setting. Sue explains how setting and achieving goals not only helps organizations reach targets but also elevates the behavior, performance, and contributions of individuals and teams. By engaging employees in goal-setting, leaders create a pathway to cultural transformation—turning “this is how we do things around here” into “this is how we do things better.” Through a story of a community hospital's housekeeping department, Sue illustrates how goals can shift culture, drive results, and create meaningful change across the organization.Goal-setting isn't just about achieving more—it elevates behaviors and performance.Engaging employees in the process of setting and achieving goals boosts ownership and contribution.Department-level goals can ripple outward, impacting the entire organization.Culture shifts when “this is how we do things” becomes “this is how we do things better.”Real stories, like that of a housekeeping department, prove that goal-setting drives culture change and results.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Ready to turn reflection into purposeful action? In this episode, I, Amy Rowlinson bring together inspiring reflections from episodes 478-482, exploring powerful themes including coaching in the workplace, redefining social engagement, embracing contentment, finding your voice, and creating indelible impact. If you're seeking inspiration to align your actions with your purpose and values, don't miss this deep dive into actionable self-discovery. With wisdom drawn from these five guests, I share practical insights and actions, showing how purposeful living is possible when you apply reflection with action.   Reflections with Actions arising from these five thought-provoking episodes: 478 Think Like a Coach with Jude Sclater 479 Redefining Social Engagement with Alex Clapp 480 Contentment in the Fells with Harrison Ward 481 Giving Everyone a Voice with Fiona Brennan-Scott 482 Indelible Impacts with Nick Gold   KEY TAKEAWAY ‘By pairing meaningful reflection with small, intentional actions, you move from theory to impact. It is in that space—between insight and implementation—that true growth and fulfilment take root.'   BOOK RECOMMENDATIONS* The Fertile Void by John Leary-Joyce - https://amzn.eu/d/9Tcf1I2 Think Like a Coach by Jude Sclater - https://amzn.eu/d/fjmNNYo   FOCUS ON WHY EPISODE LINKS: 386 In Your Own Words with Beverley Glick - https://focusonwhy.libsyn.com/website/386-in-your-own-words-with-beverley-glick 005 The Art of Social Selling with Sam Rathling - https://focusonwhy.libsyn.com/website/category/005-the-art-of-social-selling-with-sam-rathling   ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist and mastermind host who empowers purpose-driven leaders to boost productivity, engagement and meaning in life and work. Through transformational conversations, Amy helps individuals overcome overwhelm and live with clarity, building living legacies along the way.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call   KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter   CONNECT WITH AMY https://linktr.ee/AmyRowlinson     BUY AMY'S BOOK (Finalist in the 2025 Business Book Awards) * Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu     HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence. *As an Amazon Associate, Amy earns from qualifying purchases.

In this conversation, Tommy Mello and Cameron Harold discuss the importance of caring for employees, the challenges of entrepreneurship, and the significance of employee happiness in driving business success. They explore the differences between coaching and mentoring, the need for optimizing business operations, and the role of leadership in fostering a strong company culture. The discussion also touches on personal growth, the search for meaning beyond work, and the impact of influential books on leadership perspectives.   00:00 Caring for Employees: The Foundation of Success 04:49 The Reality of Entrepreneurship: Challenges and Misconceptions 09:55 The Importance of Employee Happiness 14:58 Coaching vs. Mentoring: Finding the Right Guidance 20:03 Optimizing Business Operations: Doing More with Less 24:45 Building a Strong Company Culture 29:49 The Role of Leadership in Employee Engagement 34:48 Personal Growth and Life Beyond Business 39:44 Books That Shape Leadership Perspectives 44:43 The Journey of Life: Finding Meaning Beyond Work

Summary In this episode, Andy talks with Bree Groff, transformation consultant, speaker, and author of Today Was Fun: A Book About Work (Seriously). Bree challenges the idea that work must be draining to be valuable, offering a refreshing and practical vision for how leaders can help teams thrive, and even enjoy, their workdays. They explore how her upbringing shaped her perspective on work, why so many teams normalize burnout and busyness, and how leaders can model a healthier, more joyful approach. Bree introduces rituals, such as user manuals and daily check-ins, that foster trust and psychological safety, and she explains what it means to build “cozy teams” that perform through connection. You'll also hear her take on performative professionalism and how to lead without losing your humanity. If you're looking for ways to lead with more energy, authenticity, and yes, fun, this episode is for you! Sound Bites “Most work, most days, should be fun.” “Being busy is not the same as being brilliant.” “Cozy teams are teams that trust each other enough to tell the truth.” “We've confused being professional with looking professional.” “You can either be consumed by your calendar or create space to consume ideas.” “Even shoveling tough work can be joyful if you like your co-shovelers.” Chapters 00:00 Introduction 02:00 Start of Interview 02:03 Bree's Background and Family Influence 05:47 The Normalization of Burnout 10:54 Optimizing for Good Laughs with Good People 17:50 Performative Professionalism vs. Authenticity 26:26 Creating Fun and Cozy Work Environments 33:08 Building a Trusting and High-Performing Team 34:42 Practical Tools for Team Cohesion 35:15 The User Manual: A Quickstart Guide to Teamwork 37:01 Daily Check-ins: Enhancing Team Communication 38:28 The Fast Food Rule: Effective One-on-One Communication 40:38 Prioritizing Personal Well-being for Better Work 46:24 Milton Glaser: Finding Pleasure in Work 49:45 Applying Team Principles in Family Life 51:39 End of Interview 52:12 Andy Comments After the Interview 56:52 Outtakes Learn More You can learn more about Bree and her work at BreeGroff.com. For more learning on this topic, check out: Episode 458 with Elizabeth Lotardo, about finding joy in the job you have Episode 333 with Bob Nelson and Mario Tamayo, on how to make work more fun Episode 82 with Bill Catlette, about how contented teams deliver better results Pass the PMP Exam This Year If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader–that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Work Culture, Team Rituals, Burnout, Psychological Safety, Joy at Work, Authenticity, People Management, Communication, Employee Engagement, Project Management, Emotional Intelligence The following music was used for this episode: Music: Summer Morning Full Version by MusicLFiles License (CC BY 4.0): https://filmmusic.io/standard-license Music: Fashion Corporate by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

In episode 219, Coffey talks with Rose Ann Garza about strategies to personalize employee engagement.They discuss defining engagement as safety and appreciation rather than superficial perks; using the Great Game of Business approach to financial transparency and employee involvement; reducing turnover through cultural changes; prioritizing practical benefits over traditional perks; creating special interest groups beyond typical affinity programs; sourcing engagement ideas through HR office hours and direct employee feedback; addressing soft skills gaps in the emerging workforce; and the importance of trust-building through hands-on leadership presence.Check out Episode 112 of Good Morning, HR featuring Monica Guzmán, author of I Never Thought of It That Way. Her insights on the value of curiosity and conversation when engaging with opposing viewpoints are especially relevant today.Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Rose Ann Garza, SPHR, SHRM-SCP, is the Chief Human Resources Officer for Kerbey Lane. During her time at Kerbey Lane the organization has more than doubled in size and has won several prestigious awards related to their impact within the community and on their team members.Prior to joining Kerbey Lane, Rose Ann built her career in the restaurant and hospitality industry working with Destination Hotel and Resorts and Brinker International.A member of Kerbey Lane's Executive Team, she leads the execution of Kerbey Lane's people strategy as well as builds organizational capability and team member culture to further enable Kerbey Lane's growth and impact.She also serves as the strategic business advisor to senior leadership and the Managing Partners of each location regarding key organizational and management issues.In addition to her role at Kerbey Lane, Rose Ann serves on the SHRM Membership Advisory Council (2025-2026) representing the Southwest Central Region and over 50,000 SHRM Members across ten states. She also serves on the Texas SHRM Board of Directors Executive Council as the Immediate Past State Director.Rose Ann previously served Texas SHRM in the roles of State Director, State Director Elect, Assistant State Director- District Directors and Core Leadership Area Directors, District Director and as the Workforce Readiness Director. Rose Ann has also served her local SHRM chapter, Austin SHRM, as President, President Elect, and Vice President of Programs.In 2024 Rose Ann was named the HR Executive of the Year by Austin SHRM and recently, in June 2025, Rose Ann was honored as the inaugural recipient of the Austin Business Journal's HR Impact Award.Rose Ann received a Bachelor of Arts from Texas State University and a Master of Fine Arts from The University of Texas at Austin.Rose Ann Garza can be reached athttps://kerbeylanecafe.comhttps://www.linkedin.com/in/roseanngarzaAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Implement transparent financial sharing and employee involvement in business decisions to create ownership mentality, teaching financial literacy that benefits both company performance and personal employee development.2. Design engagement benefits that address actual employee needs rather than assumed preferences, focusing on practical support like meal allowances for families instead of traditional corporate perks.3. Establish regular face-to-face contact with frontline employees through scheduled office hours and hands-on work experience to build trust and gather authentic feedback for engagement initiatives.

In this episode of Remodelers On The Rise, Kyle sits down with behavioral scientist Dr. Kurt Nelson to explore what great leaders say — and how they say it. From the psychology behind effective communication to the science of motivation and behavior change, this episode is packed with insights remodelers can use to lead with more clarity and influence. Whether you're guiding a team, communicating with clients, or trying to build a strong company culture, you'll take away practical tools that make your leadership more impactful. ----- Ready to stop guessing and start growing? Visit Contractor Growth Network to see how they help remodelers like you build marketing that works. And for weekly insights that actually move the needle, tune into their podcast: https://www.contractorgrowthnetwork.com/podcast/ Want to hear more about Contractor Growth Network in action? Check out our June episode, Moving Beyond DIY Marketing. In it, Peter Ranney from RanneyBlairWeidmann shares why he trusted CGN and how they helped his website generate more referral-quality leads for his Design Build Firm. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Effective communication involves understanding both the sender and receiver. Framing messages positively can significantly impact engagement and motivation. Concrete language is more effective than abstract language in leadership. Filling in uncertainties is crucial to prevent negative assumptions. Positive thinking can lead to a more joyful and productive work environment. Emotions are contagious; a positive leader fosters a positive team. Intentional communication requires thoughtfulness and preparation. Self-talk influences our perception and response to challenges. Understanding behavioral science can enhance leadership effectiveness. Celebrating milestones can strengthen community and engagement. ----- Chapters 00:00 Introduction to Behavioral Science in Leadership 04:03 The Importance of Effective Communication 06:44 Framing Communication for Impact 09:49 Empathy and Understanding in Leadership 12:48 The Power of Self-Talk and Reframing 16:01 Concrete vs. Abstract Language in Communication 22:46 The Power of Concrete Language 28:52 Filling in Uncertainty 37:55 The Impact of Positive Thinking

Summary: In this episode of the Customer Service Revolution, Denise Thompson and John DiJulius discuss the changing landscape of customer service, particularly focusing on Southwest Airlines. They explore how the airline, once a leader in customer satisfaction, is facing challenges due to management decisions prioritizing profits over customer experience. The conversation delves into the importance of employee engagement, the impact of negative cues in customer interactions, and the need for businesses to maintain a customer-centric approach to thrive in a competitive market. Takeways: Southwest Airlines was once a leader in customer service. The airline's profitability has declined due to management decisions. Happy employees lead to happy customers. Negative cues can significantly impact customer experience. The language used in customer interactions matters. Management's paranoia can lead to overly strict policies. Companies built on customer experience tend to outperform others. The tone of voice in customer service is crucial. Southwest's shift from open seating to assigned seating reflects broader industry trends. Customer service strategies must evolve to maintain relevance. Chapters: 00:00Introduction and Overview of Customer Service Revolution 02:00The Evolution of Southwest Airlines 04:18Profitability and Customer Experience 09:25Negative Cues in Customer Service 16:45Conclusion and Final Thoughts   This episode is sponsored by Fin.  Learn more at Fin.ai/csrevolution Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Traci Austin, founder of Elevated Talent Consulting, joins us this week to dive into the topic of mindset and employee engagement. She and Dave explore how workplace culture is shaped from the top down, beginning with leadership. Traci also offers valuable tips on boosting engagement and building a stronger, more connected culture. You'll walk away with fresh ideas to energize your team and lead with intention.