Podcasts about Employee engagement

Summary: In this episode of the Experience Revolution podcast, host Dave Murray speaks with Katie Osborne, co-owner and vice president of marketing for Alpenhaus. They discuss the evolution of Alpenhaus, a family-run business that has expanded from a ski shop to a retailer of various outdoor fun products. Katie shares insights on the importance of customer experience, the tools and processes they have implemented to enhance service, and how they engage employees in this mission. The conversation also touches on the significance of recognition and awards, the impact of the Customer Experience Executive Academy (CXEA), and the continuous improvement mindset that drives Alpenhaus forward. Katie offers valuable advice for newcomers to the customer experience field, emphasizing the need to start small and focus on pain points. Takeways: Alpenhaus has evolved from a ski shop to a diverse outdoor retailer. Customer experience is woven into the fabric of Alpenhaus. Tools and processes are essential for delivering great customer experiences. Engaging employees through videos and role-playing enhances service standards. Recognition of employees for service excellence is crucial. CXEA provided valuable insights and tools for success. Continuous improvement is necessary for maintaining high standards. Internal communication plays a key role in reinforcing customer experience. Anecdotes of exceptional customer service highlight the company's commitment. Starting with small, manageable changes can lead to significant improvements. Chapters: 00:00Introduction to Alpin Haus and Its Journey 02:41The Importance of Customer Experience 05:22Tools and Processes for Success 08:13Engaging Employees in Customer Experience 11:23Recognition and Awards for Service Excellence 14:05The Impact of CXEA on Alpenhaus 16:54Continuous Improvement in Customer Experience 19:30The Role of Internal Communication 22:25Anecdotes of Customer Service Success 25:08Future Plans for Customer Experience 28:02Advice for Newcomers to Customer Experience   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason that technicians stay vs leave their jobs. They also talk about the importance of meaningful one-on-ones and consistent follow-through for building trust and accountability in the shop.Check out the Limitless Leadership Podcast with Josh Parnell HERESign up for the ASTA Expo happening September 25-28 HERE00:00 Technician Retention Beyond Pay09:19 "Effective Leadership: Embrace One-on-Ones"13:11 "Now is the Time"17:22 "Safety, Trust, and Clarity"26:11 "Culture and Pride in Work"29:09 Empowering Lives Through Auto Repair34:35 "Embracing Life's Lessons"39:36 Empowering Leaders Through Coaching43:51 Instincts and Individual Methods Matter52:10 Teaching Enhances Understanding54:22 Empowering Change Through Questions01:01:20 Prioritizing Friendship in Workplaces01:05:32 Foundation Through Core Values01:11:19 Service Mindset vs. Problem Solving01:15:14 ASTA Attracts Social Media Influencers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Hoy nos acompaña Max Araya, formador de líderes y constructor de equipos de alto compromiso. Durante años ha ayudado a empresas, organizaciones y proyectos a pasar de la orden al consenso, del miedo a la confianza y del “hazlo porque lo digo” al “vamos porque creemos en esto”. En este episodio hablamos de: - ¿Por qué URGE formar líderes hoy (rotación, burnout, equipos híbridos)? - ¿Se nace o se hace? El eterno debate. - Cómo lograr que la gente opine, participe y decida. - Jóvenes que quieren liderar vs jefes que no sueltan. - Herramientas prácticas para crear confianza en tu equipo. - El costo oculto de no delegar. - ¿Todos podemos ser líderes… o no pasa nada si algunos solo hacen bien su chamba? INSTAGRAM: @elcanaldemomoTIKTOK: @elcanaldemomoFACEBOOK: El canal de MomoX: @ElcanaldeMomo_________________________Distribuido por: Genuina Media

Hoy nos acompaña Max Araya, formador de líderes y constructor de equipos de alto compromiso. Durante años ha ayudado a empresas, organizaciones y proyectos a pasar de la orden al consenso, del miedo a la confianza y del “hazlo porque lo digo” al “vamos porque creemos en esto”. En este episodio hablamos de: - ¿Por qué URGE formar líderes hoy (rotación, burnout, equipos híbridos)? - ¿Se nace o se hace? El eterno debate. - Cómo lograr que la gente opine, participe y decida. - Jóvenes que quieren liderar vs jefes que no sueltan. - Herramientas prácticas para crear confianza en tu equipo. - El costo oculto de no delegar. - ¿Todos podemos ser líderes… o no pasa nada si algunos solo hacen bien su chamba? INSTAGRAM: @elcanaldemomoTIKTOK: @elcanaldemomoFACEBOOK: El canal de MomoX: @ElcanaldeMomo_________________________Distribuido por: Genuina Media

Why do well-intentioned initiatives so often fail to deliver results?  The answer lies not in strategy but in execution - specifically, in the gap between what people intend to do and what they actually do.  Scott Young has spent his career at the intersection of behavioral science and business transformation, advising Fortune 500 companies and teaching at institutions like the London School of Economics. His mission: helping leaders apply behavioral science ethically and effectively to drive real change.  In this illuminating conversation, Scott reveals:  • Behavioral science offers unique value in helping close the "intent-action gap" where people want to do the right thing but human nature gets in the way  • Simple frameworks like COM-B and EAST help leaders think broadly about potential barriers and design effective interventions  • Confusion serves as a much bigger barrier than we think, when people get confused, they use it as an "off-ramp" to avoid uncomfortable changes  • Most companies over-rely on communication and financial incentives while underestimating the power of environmental design and process changes  • Traditional top-down approaches to culture change often fail, instead, define specific behaviors that constitute values like "collaboration" or "innovation"  • Leaders should create a "behavioral lens" as part of their leadership toolkit to complement strategy with effective execution  • The timeliness of communication often matters more than its content - focus on reaching people at the moment of decision  • AI adoption faces 2 key barriers: general resistance to technology change and fear of replacement  • Psychological safety is crucial for technology adoption - people need to feel comfortable asking questions and expressing confusion - and where leaders get it wrong, while trying to shift culture towards it  ... and so much more!  Whether you're leading organizational transformation, building a more innovative culture, or trying to improve adoption of new technologies, this episode offers practical insights you can apply immediately.  Learn how to close the intent-action gap and create environments where good intentions translate into consistent results.  Tune in!  ___________________________

Actionable TakeawayStart small and make one intentional act that creates a ripple of impact.Practise the five human qualities that build trust and connection.Choose kindness over being “nice” by having the conversations that matter.Identify and remove micro-frictions that quietly slow your team down.Apply the “next shot” mindset to recover quickly after setbacks.Slow down intentionally to create space for trust and connection.Use everyday moments to show vulnerability while strengthening authority.Ask “If you really knew me…” to open deeper trust with your team. Connect with Chris Rollins:Learn more about Chris RollinsChris on LinkedInChris on Instagram Connect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

Actionable TakeawayRedesign work so it energises instead of drains youIdentify your energisers and build them into your dayTurn positive thinking into concrete actionPractise getting into flow for maximum impactAnchor your team with a clear sense of purposeExplore AI tools and learn how to use them nowStep up as the guide who directs and clarifiesMake space for reflection to lead with wisdom Connect with Josh Allan Dykstra:Learn more about Josh Allan DykstraJosh on LinkedInJosh on InstagramJosh on FacebookConnect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

Actionable TakeawayLearn how to fight apathy in your team and reignite real engagement.Discover why choosing optimism changes the way you lead and perform.Tap into the three things every person craves at work: autonomy, mastery, and purpose.Find out how a single voice can disrupt negativity and shift an entire culture.Use transparency and vulnerability to build unshakeable trust.Stop fearing mistakes and learn the simple three-step apology that turns failure into respect.Redefine authority by loving your people more than your position. Connect with Kristen Ziman:Learn more about Kristen ZimanKristen on LinkedInKristen on InstagramKristen on FacebookConnect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

In this episode, Christina Luconi, dubbed "the original people innovator," takes host Bill Banham on a fascinating journey through her pioneering career in transforming how fast-growing companies approach their most valuable asset - their people. With refreshing candor and hard-earned wisdom, she reveals how she's helped multiple tech startups scale from dozens to thousands of employees without sacrificing their cultural foundations.The conversation explores Christina's unconventional entry into HR after studying psychology, where her willingness to question established norms ("why do we call humans 'resources'?") set her on a path of people-centered innovation. Her formative experience at Sapient during the 90s tech boom—where she helped scale from 150 to 3,500 employees in just four years—established her philosophy that culture isn't just important for growth; it's the essential foundation that makes rapid growth possible.Christina shares practical strategies from her 14-year tenure at Rapid7, where she developed the concept of "scaling with soul." Rather than imposing values from the top down, she engaged employees directly in defining the company's identity and integrated these values throughout the employee lifecycle. The approach was so successful that even terminated employees would recommend the company to others—perhaps the ultimate test of cultural strength. She eloquently articulates how diversity of thought and cultural alignment can coexist when organizations focus on shared values while encouraging authentic self-expression.Now launching her consulting practice, People Innovations, Christina aims to help early-stage companies recognize the critical importance of human-centered approaches from day one. Having faced personal health challenges that shifted her perspective, she's passionate about maximizing her impact across multiple organizations. Despite acknowledging the current difficulties in people leadership, she remains optimistic: "This could be one of the most pivotal and important roles in a company because ultimately, it doesn't matter what you're building or selling...AI might replace a lot of stuff, but it can't replace human relationships and trust and collaboration."Ready to transform how your organization approaches culture and growth? Subscribe to the HRchat Show for more insights from visionary leaders who are redefining the world of work.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

What happens when you look beyond survey data to understand what's really driving your organizational culture? James Warren, founder of Share More Stories, reveals how analyzing employee and customer stories at scale uncovers the hidden "how" and "why" that traditional data misses.His most surprising discovery? Trust has become the single most predictive emotion across all industries. Companies with high trust create lasting loyalty, while low-trust organizations remain vulnerable no matter how well they're currently performing.Warren shares a compelling healthcare case where well-intentioned technology actually destroyed employee experience by preventing human connections, plus insights on why leadership becomes more critical during agile transformations.Key Takeaways:Trust beats everything: Trust is now the most predictive emotion across industries. High-trust cultures create sustainable advantage while low-trust organizations stay vulnerable to competitorsLeaders must change too: In agile transformations, leadership becomes more important, not less. Leaders need to model vulnerability and change alongside their teamsStories reveal hidden patterns: Traditional data tells you "what" happened but stories tell you "why" it happened, uncovering emotional drivers surveys completely miss

Is the workplace booze culture holding us back? Alex Clapp shares his remarkable journey from addiction to purpose-driven entrepreneurship. His personal challenges inspired the creation of Claritee–a pioneering wellbeing hub championing authentic, alcohol-free connection and inclusive events. Explore the evolution of corporate culture, the realities of overcoming addiction and new ways of redefining fulfilment at work. Alex's candid reflections on mental health, resilience and the power of choice offer a refreshing perspective for anyone seeking positive change. Tune in for inspiration, insight and a new vision of what the future could be through redefining social engagement.   KEY TAKEAWAY ‘I think from a business perspective, especially, you have got to be really mindful as to the way that the culture is changing and as to the way that you look after your staff.' ABOUT ALEX Alex Clapp is a seasoned entrepreneur, founder and mental health advocate who leads with integrity and vision. As MD of County Cost Consultants, Alex brings over two decades of expertise in legal cost law, having built a respected and resilient firm known for its commitment to excellence and client care. Simultaneously, he is the founder of Claritee, the UK's trailblazing alcohol-free events organisation, born from his own recovery journey and driven by a passion to create inclusive, wellness minded corporate experiences. Alex's professional and personal experiences have shaped a leadership style rooted in empathy, transparency and the motivation to generate real change. Whether delivering industry leading cost training or reimagining workplace culture through alcohol free initiatives, Alex is a voice for progress in both the business and personal sphere. CONNECT WITH ALEX https://www.linkedin.com/in/alexclapp/ https://www.clariteegroup.co.uk/ https://www.theshineawards.co.uk/   ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist and mastermind host who empowers purpose-driven leaders to boost productivity, engagement and meaning in life and work. Through transformational conversations, Amy helps individuals overcome overwhelm and live with clarity, building living legacies along the way.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call    KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter    CONNECT WITH AMY https://linktr.ee/AmyRowlinson    BUY AMY'S BOOK (Shortlisted in the 2025 Business Book Awards) * Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu    HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.  *As an Amazon Associate, Amy earns from qualifying purchases.

On today's episode, Founder of Integrity Square and HALO Talks host Pete Moore sits down with longtime friend and Talent Optimizer Group founder, Tom Johnston. They dive deep into the power of talent optimization and why having the right people in the right seats is the ultimate game-changer for HALO (Health, Active Lifestyle, Outdoors) sector businesses. Tom unpacks how health clubs can move beyond traditional hiring practices, bring rigor to their people strategy, and use data-driven insights—like employee engagement surveys and behavioral assessments—to build winning, high-performing teams. From real-world case studies with leaders like Club 16's Trevor Linden to practical advice on boosting employee retention and preparing your business for sale, this episode is packed with actionable strategies to help club owners turn their workforce into a true differentiator. Whether you're scaling up, planning an exit, or just want more engaged employees and less churn, you'll get an inside look at the role of compassionate leadership and systematic talent development. On bridging the gap between 'business strategy' and 'people strategy,' Johnston states, "Most organizations have a business strategy. They know what results they're looking to achieve, but they don't necessarily have a people strategy. There's a discipline around how we go about hiring the right people for the right role, and how we go about retaining talent." Key themes discussed Importance of talent optimization in business strategy. Building and retaining a high-performing team. Role of data and surveys in employee engagement. Value of organizational transparency and action. Impact of employee retention on company valuation. Process of talent acquisition and onboarding. Significance of compassionate leadership for team success. A few key takeaways:  1. Talent Optimization Is a Discipline, Not a Buzzword: Tom emphasizes that talent optimization goes beyond simple recruiting—it's about aligning "business strategy" with a well-thought-out "people strategy." This means intentionally hiring, retaining, and developing employees to match organizational goals, much like building a high-performing sports team. 2. Data-Driven Approaches Improve Employee Engagement: Tom discusses using tools like the Predictive Index to survey and assess team fit, manager-employee relationships, and overall engagement. These surveys, which are anonymous and concise, provide actionable insights leaders can use to improve employee satisfaction and retention. 3. Cultural Fit and Leadership Matter Just as Much as Skills: It's not just about a person's resume (“the briefcase”); hiring should prioritize behavioral fit (“the head”) and passion or values alignment (“the heart.”) Compassionate leadership and a focus on psychological safety foster a winning, loyal team. 4. Optimizing Talent Directly Impacts the Bottom Line: Tom shares case studies (like Club 16) illustrating how improved organizational structure and engagement have led to multi-million dollar gains. Reducing turnover, maximizing existing payroll, and scalable talent systems translate into real, measurable financial value—especially important when positioning a company for sale. 5. Winning Cultures Are Built on Transparency and Action: Both Pete and Tom stress the need for leaders to be transparent with teams—sharing survey results, explaining the “why” behind changes, and taking meaningful action. This not only helps employees feel seen and valued, but also drives consistent improvement and business success. Resources:  Tom Johnston: https://www.linkedin.com/in/thomassjohnston  Talent Optimizer Group: https://www.talentoptimizergroup.com  Club 16 Case Study: https://talentoptimizergroup.com/case-study  Integrity Square: https://www.integritysq.com  Prospect Wizard: https://www.theprospectwizard.com  Promotion Vault: http://www.promotionvault.com HigherDose: http://www.higherdose.com

In this episode of Dealer Talk with Jen Suzuki, I've got Ryan Rohrman, CEO of Rohrman Automotive, to explore the intersection of legacy, leadership, and innovation in the automotive industry. Ryan shares how he honors the 60+ year foundation laid by his grandfather while steering a multi-dealership organization toward growth and relevance. From creating memorable customer and employee experiences to embracing AI and technology without losing the human touch, Ryan discusses the principles that guide his team, including transparency, innovation, personal connection, and servant-mindedness. He also dives into the importance of change management, training, and gamification to keep employees engaged, reduce turnover, and foster a culture that's ready to adapt to new challenges. Listeners will gain insights into: Balancing legacy and modern leadership in family-owned dealerships Building a culture of human-first customer experience (CX) Integrating AI and automation while maintaining genuine human connections Training, gamification, and strategies for reducing turnover Preparing your team to embrace change and innovation Whether you're a dealership leader, automotive professional, or someone interested in effective leadership and customer experience, this conversation with Ryan Rohrman offers actionable strategies to drive relationships and deliver awesome experiences—every single time. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | Jen Suzuki, President and Founder of eDealer Solutions, Inc. | Dealership Education | www.edealersolutions.com | Meet me!bit.ly/3J7011t  | Dealer Talk with Jen Suzuki

Send us a textIn this thought-provoking episode of Living the Dream with Curveball, we welcome leadership expert and author Robert Marcus, who shares his transformative journey from high-performing doer to impactful leader. Robert discusses his diverse career path, including his time in the Army and the lessons learned from his experiences in government contracting. He delves into the critical concept of "Crossing the Divide," emphasizing the essential shifts in mindset and skills needed for effective leadership. Listeners will gain insights into the four divides—skills, relationship, responsibility, and identity—that can hinder or enhance a leader's effectiveness. Robert also opens up about personal challenges that shaped his perspective on leadership and the importance of fostering a supportive organizational culture. Tune in for an enlightening conversation that encourages self-reflection, growth, and the understanding that true leadership is about influencing others positively. Don't miss this opportunity to learn from Robert's wealth of knowledge and experience as he inspires us to embrace change and lead with purpose.

Host Jeremy C. Park talks with Mike Coffey, Founder and CEO of BlueCotton, along with Julie Denton-Price, Co-Owner and Chief Revenue Officer, who both highlight the custom screen printing and embroidery company located in Bowling Green, Kentucky, just one hour north of Nashville, Tennessee. BlueCotton ships custom orders all over the country to clubs, groups, organizations and businesses who are looking to Mark the Moment. Mike and Julie discuss BlueCotton's comprehensive apparel production capabilities and the power of focusing on the employee experience. They detail their personal development classes and investment opportunities for employees, as well as their community involvement and philanthropic efforts, which enable the success to the company to be a win for all involved. This focus on the employee experience has helped drive turnover down from 108% to just 33% in two years and has helped the company double revenue over the last three years and grow to 130 employees.Blue Cotton's Entrepreneurial JourneyMike Coffey shares how he started BlueCotton in 1991 as a temporary T-shirt selling venture while he awaited his CPA exam results, and how that "temporary bridge" found quick success and has grown and evolved to now employ 130 and serve thousands of customers weekly. Julie shares a personal story of appearing on Wheel of Fortune, which she pursued after her 4-year-old son encouraged her to chase her dreams, emphasizing the importance of getting out of your comfort zone to create special opportunities.BlueCotton: Custom Apparel ExperiencesMike and Julie highlight BlueCotton, a custom screen printing and embroidery business located in Bowling Green, Kentucky, that specializes in creating personalized apparel for events, milestones, and causes. They emphasize the company's focus on customer experience, highlighting how their products can capture and preserve meaningful memories through apparel and "Mark the Moment."BlueCotton's Apparel Production CapabilitiesMike and Julie describe BlueCotton's comprehensive apparel production capabilities, including their work with major brands, in-house design team, and production facility in Bowling Green, Kentucky, which employs 130 people with extensive experience. Mike highlights their ability to handle both custom designs and self-submitted graphics through their website, while maintaining quality control through having all operations under one roof. Mike and Julie then discuss the power of focusing on the employee experience, noting that their commitment to staff development has significantly reduced turnover and led to increased revenue and growth.Reducing Turnover With Development InitiativesMike and Julie discuss how BlueCotton reduced employee turnover from 108% to 33% over the last two years through programs like personal development classes and a Bitcoin investment initiative. The company offers 1-hour life improvement classes to its workers, covering topics like finances, nutrition, and leadership. In addition, BlueCotton provides Bitcoin rewards to employees who stay for 5 years, as part of their investment strategy that began in 2020.Employee Engagement and Personal DevelopmentMike and Julie discuss how their company's focus on employee engagement and personal development has transformed their culture over the past five years. They highlight initiatives including financial education, investment opportunities, and positive thinking programs, which have helped employees feel more invested in the company's success. They emphasize that this focus on personal growth has not only improved employee morale and performance but has also positively impacted their customer experience.BlueCotton's Community Philanthropy InitiativesJulie discusses BlueCotton's community involvement and philanthropic efforts, highlighting their work with nonprofits and support for responsible, fiscally-minded employees. Julie shares an example of an employee award that encourages charitable giving, and then provides website and contact information for those interested in learning more about BlueCotton's initiatives and how they have focused on the employee experience.Visit https://www.bluecotton.com to learn more and connect with BlueCotton.

In episode 215, Coffey talks with Gabriela Norton about employee engagement challenges, performance management approaches, and hiring process improvements based on current workplace trends and research.They discuss Gallup's mid-year survey showing low engagement and high turnover intent; psychological safety and mental health support strategies; individualized management approaches vs one-size-fits-all policies; problems with forced ranking performance systems; ongoing feedback versus annual reviews; the costs of poor management training; rebuilding disengaged teams through bias awareness and peer input; and streamlining hiring processes that currently involve excessive interview rounds.Links to stuff they talked about are on our website at https://goodmorninghr.com/EP215 and include the following topics:Gallup: Anemic Employee Engagement Points to Leadership Challenges.Web Pro News: Big Tech Mandates Low Performer Quotas, Eroding Morale and InnovationHarvard Business Review: 6 Steps to Reset a Demotivated TeamReddit: What is up with 3+ Rounds of Interviews for jobs paying less than $100K? : r/interviewsHR Reporter: Are employees building emotional connections with ChatGPT?Reddit: ChatGPT is my best friend : r/ChatGPTReddit: My Boyfriend Is AIReddit: AI Soulmates HR Reporter: With IBM laying off 100s of HR people, is automation replacing HR? | Canadian HR ReporterThe Wall Street Journal: IBM CEO Says AI Has Replaced Hundreds of Workers but Created New Programming, Sales JobsHarvard Business Review: Research: Executives Who Used Gen AI Made Worse PredictionsTopgrading, 3rd Edition: The Proven Hiring and Promoting Method That Turbocharges Company Performance by Bradford D. Smart, PhD https://a.co/d/9N2pJXlGood Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three-quarters of a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Gabriela established People Performance Resources (PPR), a full-service Human Capital consulting firm, in 2010. Since then, Gabriela and her team have continued to expand their reach in providing strategic and best practice expertise with a proven track record of enhancing operational excellence.Gabriela is a highly regarded and sought-after trusted advisor to many local, national, and international organizations and their decisionmakers. Here are a few of Gabriela's areas of focus: bilingual/bicultural expertise, organizational analysis and development, C-level business continuity planning, executive coaching, executive compensation, change management, strategic planning, employment compliance, board governance guidance, and more.Gabriela serves as board of directors for Out Teach, Catch Up & Read, and The Dallas Summit. In addition, she supports several local and national causes that empower education, social justice, women's causes, children at risk, and conservation efforts. When not enjoying her professional adventures, Gabriela is a foodie who loves traveling, running, hiking, snorkeling, and spending time with her friends, family, and rescue dog, Harley.Gabriela Norton can be reached at: https://www.pprhr.com https://www.linkedin.com/in/gabrielanorton https://www.facebook.com/pprhr https://www.instagram.com/ppr_hrAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Create psychological safety environments where employees can openly discuss workload concerns and receive supportive responses rather than punitive reactions to mental health needs.2. Implement ongoing performance feedback systems with specific behavioral expectations and regular check-ins instead of relying on annual reviews with subjective rating scales.3. Design efficient hiring processes with clear competency rubrics and bias acknowledgment techniques while limiting interviews to three meaningful rounds focused on skills and cultural fit.

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave shares insights from his book, 'The Employee Experience Revolution,' emphasizing the need for organizations to focus on internal culture to drive external success. The conversation also touches on the evolving expectations of employees, particularly regarding work-life balance, and previews upcoming workshops aimed at improving recruitment and onboarding practices.   Takeaways Employee experience directly impacts customer experience. 82% of managers are accidental managers, lacking training. Transforming internal culture can lead to better customer service. Companies must focus on consistent management practices. Recruiting processes should reflect company culture and values. Onboarding is a critical opportunity for engagement. Work-life balance is increasingly important for employees. Organizations need to proactively manage their culture. Effective training for managers is essential for retention. Creating a memorable experience starts from the first contact. Sound Bites "82% of managers are accidental managers." "Two minutes to 12 seconds is a big difference." "We want to be selective in our hiring." Chapters 00:00Introduction to Customer Experience and Employee Engagement 01:58The Need for Employee Experience Revolution 05:01Transforming Customer Experience through Employee Engagement 09:36Attracting and Retaining Top Talent 13:58The Importance of a Positive Recruiting Experience 17:39Creating Growth Opportunities for Employees 22:26The Importance of Structured Training 24:17Creating a Memorable Recruiting Experience 27:06Attracting Candidates: Company Culture and Reputation 31:04Work-Life Balance and Generational Expectations 34:18Enhancing the Onboarding Process 37:35Applying Recruitment Strategies to Educational Institutions   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the need for transparency and education to navigate financial challenges. Tetzlaff shares strategies for overcoming these challenges, including the implementation of systems like goal cycles and employee-driven teams, to foster a healthier organizational culture and improve financial outcomes.Financial challenges are often top of mind for employees.Trust in leadership is essential during times of uncertainty, crisis, or challenges.Engaging employees can lead to innovative solutions for financial issues.Transparency about financial situations fosters a healthier culture.Education is crucial for both leaders and employees in finance.A sense of urgency can unite teams during crises.Systems like goal cycles can help organizations overcome financial challenges.Effective communication is key to the betterment of employee morale.When leaders engage employees in helping to overcome challenges, this serves to foster the sense of loyalty and commitment.If you want to go deeper on building trust during tough times, check out these related episodes:Crisis-Proofing Culture Through Trusted LeadershipTrust Builds as We Deliver on Plans and GoalsA Trust Deficit Will Hamper Momentum and Undermine ProgressCapstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-UsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In this episode of Uncover the Human, Cristina and Alex take a candid look at the challenges and misconceptions around employee engagement, especially the reliance on large-scale surveys. They question the accuracy and usefulness of engagement metrics when trust and psychological safety are low, noting that survey responses are shaped by fleeting emotions, personal context, and fear of speaking openly. Engagement, they argue, is an outcome—not a metric—and real insight comes from observing daily interactions, noticing shifts in behavior, and understanding the “why” behind disengagement. They stress that numbers without follow-up action are meaningless, and that true engagement work happens in real time, not in quarterly reports.Throughout the conversation, they emphasize that improving engagement requires curiosity, ongoing observation, and micro-level interventions rather than blanket initiatives. The hosts share examples of organizations missing the root cause of disengagement by jumping to surface-level fixes, and highlight the contagious nature of both engagement and disengagement. They encourage leaders to equip managers with the skills to recognize psychological safety, address underlying issues, and act with intention—always remembering that the goal is not a higher score, but a more connected, committed, and energized workplace.

Brother Greg sits down with Cornelia Gamlem and Barbara Mitchell - authors of, Essentials of Employee Engagement and TGFM Hall of Famers - speak about their new book and provide solutions for today's challenges.

Shakil Butt never planned to leave his comfortable 20-year finance career for HR leadership. What began as a three-month interim assignment transformed into a passionate pursuit that would redefine his understanding of strategic people management and earn him recognition as one of the UK's most influential HR leaders.Bringing his finance background to HR gave Shakil a unique advantage. "Every single decision I'd ever made as a finance person had a people implication," he reflects, highlighting the critical intersection between financial decisions and human capital. This perspective helps him bridge the persistent gap between HR's traditional focus on people and the data-driven approach that commands attention in the boardroom.Shakil, a speaker at next month's DisruptHR Birmingham Summit, challenges HR professionals to move beyond trendy but superficial initiatives like "Fresh Fruit Fridays" by focusing on measurable impact. "What's the problem you're trying to fix? What's the opportunity you're trying to take advantage of?" Without answers to these fundamental questions, HR initiatives lack strategic value. His approach transforms HR from what he calls "the poor cousin to finance" into a vital strategic function with demonstrable business impact.When discussing organizational culture and equity initiatives with HRchat show host Bill Banham, Shakil offers a critique of "performative EDI" – actions taken for show rather than substance. "Culture is exactly what you allow to happen in the absence of any real thought," he notes, emphasizing that meaningful cultural change requires intentional leadership rather than disconnected programs. True equity work means addressing systemic issues throughout the employee lifecycle with clear metrics and ownership, not simply creating employee resource groups or celebrating diversity events without purpose.Drawing inspiration from his love of sci-fi and fantasy, Shakil envisions HR professionals as potential organizational heroes who have the courage to "do the right thing" even when difficult. His message resonates with HR practitioners seeking to elevate their impact: embrace data without losing humanity, lead with purpose rather than trends, and have the bravery to champion meaningful change.Connect with Shakil on LinkedIn Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

What does it really mean to think like a coach at work? Jude Sclater shares how her practical model is transforming managers into empowering leaders, unlocking real team potential. Drawing on her experience with coaching, workshops and her new book, Jude reveals why traditional management training falls short and how simply shifting the way we listen and ask questions can spark growth, autonomy and fulfilment at work and beyond. If you want to empower managers for impact and learn how to bridge the gap between knowing and doing, adopt her two step coaching method to think like a coach.   KEY TAKEAWAY ‘When you give someone your best quality attention, everything just flows so much more beautifully.'   BOOK RECOMMENDATION* Think Like a Coach by Jude Sclater - https://amzn.eu/d/beFftEH    ABOUT THE GUEST – JUDE SCLATER Jude Sclater is a leadership coach, author of ‘Think Like a Coach' and former internal coach at Deloitte. She helps managers step up from doing the work to leading the team, without burning out or losing their best people. Her work focuses on practical coaching skills that make everyday conversations more impactful, even when time is short.    Through her book, training programs and ‘Think Like a Coach' weekly insights, she supports leaders to ask better questions, build trust, and grow high-performing teams. With deep experience in professional services, she's coached hundreds of managers to lead with empathy and impact.    Originally from New Zealand, she's lived in London for almost 20 years. When she's not coaching, she's working hard on transforming her garden, creating home-made pizzas with her husband and learning the art of wine tasting.   CONNECT WITH JUDE Website: www.thinkwithjude.com LinkedIn: www.linkedin.com/in/judesclater Instagram: www.instagram.com/thinkwithjude Blog Signup: www.thinkwithjude.com/signmeup Booksellers: www.thinkwithjude.com/think-like-a-coach#buy     ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist and mastermind host who empowers purpose-driven leaders to boost productivity, engagement and meaning in life and work. Through transformational conversations, Amy helps individuals overcome overwhelm and live with clarity, building living legacies along the way.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call    KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter    CONNECT WITH AMY https://linktr.ee/AmyRowlinson    BUY AMY'S BOOK (Shortlisted in the 2025 Business Book Awards) * Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu    HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.  *As an Amazon Associate, Amy earns from qualifying purchases.  

In this episode, we explore 10 reasons your HR consulting, workplace, or HR software business should start a podcast. You'll hear practical strategies for HR consultants, workplace consultants, L&D and OD experts, recruitment firms, and HR software founders who want to attract clients, win contracts, and stand out in a competitive market. Whether you run a consulting practice or a tech platform, podcasting can help you build authority, connect with decision makers, and create a consistent stream of new opportunities. FYI – For us, the Human Resources industry includes Generalist HR, Recruitment, Learning & Development, Employment Law, Compensation & Benefits, Diversity & Inclusion, Employee Engagement, etc. ✅ Why podcasting helps you attract consulting and HR software clients faster than traditional marketing ✅ How a podcast builds authority and trust in your niche (HR, workplace, or software) ✅ 10 practical, proven reasons podcasting is a powerful growth tool for your business You can also watch a video version and read the notes for this episode here: www.getmorehrclients.com/podcast 

Employer healthcare cost inflation in the US is accelerating - yet Americans live nearly five years less than people in other developed nations. Many families now face out-of-pocket expenses that exceed their available cash, even with employer-sponsored coverage.Garner Health analyzes roughly 75% of all claims nationwide, allowing it to evaluate virtually every doctor in the country. Their data shows that low-performing physicians can have four times the complication rates and are five times more likely to deliver unnecessary care. Seth Serxner recently spoke with Kirk Czonstka, SVP of Strategic Alliances at Garner Health, about how the company uses claims and analytics to identify top doctors and help people get better care while spending less.Seth and Kirk also discuss:☑️ The Rising Cost and Declining Quality of U.S. Healthcare: Despite increased spending, life expectancy lags, and cost inflation for employers is unsustainable.☑️ Complexity Doesn't Equal Engagement: Adding more vendors and solutions hasn't translated into meaningful employee action, with less than 5% using traditional tools.☑️ The Doctor Makes the Difference: Analysis shows that individual physician performance, not just the right network or hospital, has the greatest impact on cost and outcomes. Guiding patients to high-performing providers achieves an average of 27% savings per episode of care, without compromising quality.☑️ High Variation in Care Quality: Data reveals alarming differences even within the same facility; low-performing doctors can drive up to four times the complications, and five times more unnecessary care.☑️ Overcoming Provider Pushback: While no doctor likes tough feedback, transparent, evidence-based performance metrics help both employers and providers identify improvement opportunities.☑️ Driving Change in Provider Behavior: Health systems and large physician groups are leveraging Garner's analytics to inform referrals and internal practice transformation for better performance.☑️ Making Quality Data Consumer-Friendly: Recognizing the average employee isn't a data analyst, Garner simplifies choices and incentivizes use by reimbursing out-of-pocket costs when recommended providers are chosen.☑️ The Role of Health Literacy: With barely 1 in 10 Americans considered health literate, empowering people to understand and act on trusted data is as critical as the data itself, and financial incentives can be an effective catalyst.☑️ Addressing Disparities in Care: While still aspirational, Kirk's team is working to leverage demographic information to further personalize recommendations and address differential care by ethnicity and gender.☑️ And much more.If you care about cutting healthcare costs and making smarter choices, you won't want to miss this episode.About The Health Literacy 2.0 PodcastImproving health literacy - the ability to understand and act on health information - is key to improving health outcomes and lowering costs.Together with business and community leaders, we'll explore effective, behavior-changing solutions that can improve health literacy and drive engagement in corporate and public health and wellness programs.Visit the podcast home page here: www.edlogics.com/podcast.About EdLogicsWant to see how EdLogics' gamified platform can boost health literacy, drive engagement in health and wellness programs, and help people live happier, healthier lives?Visit the EdLogics website: www.edlogics.com

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the importance of creating an above and beyond culture in customer service. They explore how empowering employees, defining what above and beyond means, and overcoming fears can lead to exceptional customer experiences. The conversation also covers various types of above and beyond opportunities, the significance of anticipatory service, and the role of storytelling in fostering a culture of excellence. The episode concludes with insights on celebrating above and beyond stories to inspire and motivate employees.   Takeaways Creating an above and beyond culture benefits both customers and employees. Above and beyond is defined as doing something unexpected for customers or coworkers. Empowering employees is crucial for fostering a culture of service excellence. Fear of repercussions can prevent employees from going above and beyond. Storytelling can inspire employees to recognize and act on service opportunities. Anticipatory service involves identifying customer needs before they arise. Service recovery can enhance customer loyalty when handled well. Celebrating above and beyond stories motivates employees to strive for excellence. Leaders must model the behavior they want to see in their employees. A culture of service excellence requires ongoing training and recognition.   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Supporting healthy employees isn't just about offering perks—it's about creating a workplace culture where well-being translates into productivity and long-term success. Few understand this better than Cody Beard, owner of Prime IV Hydration & Wellness in Wichita. With years of leadership experience in manufacturing and a deep commitment to health, Beard brings a unique perspective on why wellness strategies should be at the core of every business. Employee well-being has evolved far beyond casual mentions in mission statements. Today, businesses face growing challenges with burnout, stress, and turnover. For Ford Saeks, business growth strategist and host of The Business Growth Show, this is more than an HR issue—it's a business performance strategy. Saeks often reminds leaders that their people are their most valuable asset, and organizations that fail to prioritize health are missing a critical growth lever. Beard's own journey underscores this truth. Before launching Prime IV, he spent years managing large teams in demanding manufacturing environments, where efficiency and engagement were constant priorities. “I was always looking for ways to keep my team safe, maintain wellness, and drive engagement,” Beard explains. Traditional measures like on-site chiropractors and massage therapists helped, but he recognized the need for something more impactful—something that went beyond words and delivered real results. That search led Beard and his wife to Prime IV Hydration & Wellness. What began as a personal commitment to better health evolved into a mission-driven business designed to help others achieve the same. Today, Beard operates two Prime IV locations in Wichita, offering hydration and vitamin therapies that support energy, focus, and recovery. For business leaders, these services represent more than a luxury—they're a practical solution for supporting healthy employees in a fast-paced world. The connection between wellness and workplace performance isn't theoretical. Organizations that invest in employee health consistently report higher retention rates, stronger engagement, and increased productivity. Beard sees this firsthand with companies that implement wellness strategies through Prime IV. “There's a difference between saying you value your employees and actually doing something about it,” he says. Providing tangible resources shows employees that their well-being truly matters, creating trust and loyalty that no policy document can match. Saeks points out another key advantage: differentiation. In an era of talent shortages, offering meaningful wellness initiatives can set businesses apart from competitors. “Healthy employees don't just work harder—they work smarter,” Saeks emphasizes. Companies that prioritize health send a clear message about their culture, which resonates with top talent and strengthens employer branding. One of Beard's most practical suggestions for companies hesitant to start is simple: take one step. That might mean inviting a wellness provider for a lunch-and-learn, or giving team members a chance to experience a service firsthand. “Send in a champion from your team,” Beard advises. “Once they experience the benefits, it becomes easy to advocate for more.” This grassroots approach often sparks the momentum needed to make wellness part of the organizational fabric. Beyond physical health, Beard sees wellness as a catalyst for engagement and morale. The experience at Prime IV is designed with this in mind. From calming environments to personalized care, every detail is aimed at helping clients feel valued and cared for—an experience that businesses can mirror within their own culture. “Our goal is to make wellness approachable and enjoyable,” Beard explains. “When people feel better, they show up better—in every aspect of life.” Supporting healthy employees isn't a passing trend. It's a long-term strategy for businesses that want to thrive in an increasingly competitive landscape. For leaders like Saeks and Beard, the message is clear: prioritize your people's health, and performance will follow. Watch the full episode on YouTube. Fordify LIVE! streams every Wednesday at 11:00 a.m. Central on all social media platforms, bringing actionable insights and real conversations with industry leaders. New podcast episodes of The Business Growth Show drop every Thursday. About Cody Beard Cody Beard is the owner of Prime IV Hydration & Wellness in Wichita, Kansas, where he helps individuals and organizations take a proactive approach to health. With a background in manufacturing leadership, Cody understands the connection between workplace wellness, employee engagement, and performance. His mission is to make wellness accessible and actionable, offering hydration and vitamin therapies designed to boost energy, improve recovery, and enhance overall well-being. Learn more about Prime IV Hydration & Wellness. About Ford Saeks Ford Saeks is a Business Growth Accelerator with more than two decades of experience helping companies—from startups to Fortune 500s—generate over a billion dollars in sales. As President and CEO of Prime Concepts Group, Inc., Ford specializes in driving innovation, marketing strategy, and customer engagement. An accomplished entrepreneur, Ford has founded more than ten companies, authored five books, and is a recognized expert on leveraging AI for business. Learn more at ProfitRichResults.com and watch his show at Fordify.tv.

Send us a textYour top performer just asked if you've heard of "quiet cracking"—and suddenly, this term is everywhere. Business Insider calls it the latest workplace buzzword. Fortune reports it's costing the global economy $8.9 trillion. But here's what the business media isn't telling you: Women are experiencing this workplace crisis at disproportionately higher rates, and the solutions being proposed completely miss the mark.What This Episode Covers:In this deep-dive analysis, communication and leadership expert Kele Belton decodes the "quiet cracking" phenomenon that's dominating workplace headlines in 2025. Unlike the surface-level coverage in Forbes and Fortune, this episode reveals the hidden gender dimension of this crisis and provides strategic frameworks for navigating these challenging workplace dynamics.What You'll Learn:The 4 key characteristics that distinguish quiet cracking from quiet quittingWhy 82% of employees feel secure today, but only 62% see a future at their companyThe critical difference between intentional boundary-setting and unintentional breakdownWhy women are experiencing quiet cracking at higher rates than menKey Takeaways:Quiet cracking isn't a personal failure—it's a predictable outcome of broken workplace systemsWomen carry 60% more emotional labor, making them vulnerable to this phenomenonYour communication skills and emotional intelligence are your greatest assets in addressing this crisisOrganizations treating this as an employee problem (not a systemic issue) are the ones to leaveNotable Statistics Discussed:54% of employees experiencing quiet cracking (TalentLMS)$8.9 trillion in lost global productivity (Gallup)152% more likely to feel undervalued when experiencing quiet crackingOnly 31% of employees feel engaged in 2024 (lowest in a decade)Resources Mentioned:TalentLMS Quiet Cracking StudyGallup Employee Engagement ResearchFortune, Forbes, and Business Insider workplace trend coverageThe "Invisible Load Analysis" Framework (exclusive to this episode)Connect with Kele for more leadership insights:LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.com

With the healthcare landscape seeing many evolving changes, employee engagement is no longer just a buzzword—it's now a business imperative. Amid rising turnover and persistent staffing shortages, organizations are under pressure to build resilient, engaged teams. According to Gallup, 70% of the variance in team engagement is tied to one factor: the team's manager. As post-pandemic workforce challenges persist, this stat underscores the critical, yet often overlooked, role of middle management.So, how can healthcare leaders harness the influence of middle managers to build a stronger, more engaged workforce?That's the question at the heart of the latest episode of I Don't Care, hosted by Dr. Kevin Stevenson. Joining him is Burl Stamp, President and Founder of Stamp & Chase, a consultancy focused on transforming workplace culture in healthcare. Drawing from his background as a former CEO of a hospital, Stamp shares insights into what truly drives engagement and why the real solution lies in supporting those caught between the C-suite and the frontlines.The key topics of conversation are…Burl believes that middle managers are more burned out than frontline workers, yet they hold the key to stabilizing teams and reducing turnover.From patient experience to staff satisfaction, communication remains the single most impactful skill in healthcare settings, and middle managers have to lead the charge.Burl addresses how generational changes and post-COVID values are reshaping expectations, making it vital to rethink management development and engagement strategies.Burl Stamp is the President and Founder of Stamp & Chase, a firm that helps healthcare organizations improve patient and employee experiences through leadership development and communication training. Prior to founding the company in 2003, he served as the CEO of Phoenix Children's Hospital and held leadership roles within BJC HealthCare in St. Louis. Today, his work centers on helping healthcare organizations navigate workforce instability by empowering middle management, a focus born from both personal experience and industry need.

Imagine a company culture where people happily do meaningful work they believe in, alongside supportive, positive, enthusiastic colleagues. Garry Ridge, former CEO of WD-40, did just that and then wrote 'Any Dumb-Ass Can Do It: Learning Moments from an Everyday CEO of a Multi-Billion-Dollar Company' to share exactly how he did it. I'm willing to bet that somewhere in your home, there is a blue and yellow can of WD-40. Garry grew WD-40 from a company worth $300 million to $3.6 billion, all the while maintaining a culture where 97% of employees say they love working at WD-40. Named by Inc. Magazine as one of the world's top 10 Most Admired CEOs, he served as CEO of WD-40 for 25 years. This is a classic audit for every company owner.   LINKS   Garry's Website www.thelearningmoment.net   Book on Amazon Any Dumb-Ass Can Do It: Learning Moments from an Everyday CEO of a Multi-Billion-Dollar Company   The Mojo Sessions website www.themojosessions.com   The Mojo Sessions on Patreon www.patreon.com/TheMojoSessions Full transcripts of the show (plus time codes) are available on Patreon.   The Mojo Sessions on Facebook www.facebook.com/TheMojoSessions   Gary on LinkedIn www.linkedin.com/in/gary-bertwistle   Gary on Twitter www.twitter.com/GaryBertwistle   The Mojo Sessions on Instagram www.instagram.com/themojosessions   If you like what you hear, we'd be grateful for a review on Apple Podcasts or Spotify. Happy listening!   © 2025 Gary Bertwistle.  All Rights Reserved.  

Your team has lost motivation for the job. Employee engagement is down. In this episode, you'll learn why you're seeing low engagement and how to support your team when it happens. And you'll discover why women engineers have an advantage here.

Too often, Lean consultants and improvement practitioners have the skills and tools to create massive transformation but struggle to communicate their value in a way that resonates with executives and decision-makers. In this bonus episode, I sit down with Katie Anderson, internationally recognized leadership and Lean consultant, to talk about why positioning and language matter just as much as technical expertise. Together, we unpack the challenges practitioners face when they rely on jargon and how reframing your message in terms of outcomes, people, and business value opens doors to greater influence. What You'll Learn in This Episode Why Lean practitioners often undersell their impact by focusing on tools instead of transformation How to drop jargon and speak in language executives immediately understand The power of positioning yourself as a strategic partner, not just a process expert Why “respect for people” is not just a Lean principle but a compelling value proposition Practical tips to reframe your message so it connects to both business results and human impact Why This Conversation Matters If you have ever felt frustrated that leaders do not understand what you do, this episode is for you. Katie and I dig into the real reason. It is not that your work lacks value. It is that the way you describe it may not bridge the gap between process improvement and business outcomes. This conversation will help you reimagine how you talk about your expertise so that you are seen not as a support function but as an indispensable partner in driving organizational success. Where To Dive In (00:10) Empowering Lean Consultants Through Positioning(11:59) Developing Lean Culture for Employee Engagement(16:48) Framing Value Transformation for Lean Implementation(22:58) Aligning Consultants for Organizational Transformation(32:57) Creating a Unified Vision for Change(44:29) Articulating Value and Impact in Lean(50:03) Measuring and Communicating Lean Value Next Steps If this conversation with Katie Anderson resonated with you and you're ready to level up your own positioning and influence as a consultant, I've created a free resource just for you. This FREE audio training and workbook, From Playing Small to Playing True, has proven strategies to get you the clarity & confidence you need to go after the consulting or coaching clients, impact & income you're ready for. When you know the value of what you do and convey it with clarity, building a highly profitable, purpose-driven consulting or coaching business isn't just possible, but inevitable! (even in challenging economic times). Sign up here. Check out my other episode where Katie and I dive into the ROI of her positioning and messaging transformation. AND you can see the full case study on Katie's brand positioning transformation here. If you're ready to stop hiding behind jargon and start positioning your expertise in a way that leaders truly understand, let's talk. Book a free discovery call with me and we'll explore how you can elevate your message, expand your influence, and create the impact you're meant to have. Book your Discovery Call and learn more about my services here. If you enjoyed this episode, you might also like: The ROI of Elevating Your Strategic Positioning & Messaging with Katie Anderson (Ep126) How to Use Your Love for Learning to Take Bigger Risks with Katie Anderson (Ep35) Why Lean Is the Best Way to True Employee Engagement with Tom West and Mark Ryan (Ep125) What If We Got Employee Engagement All Wrong with Beverly Crowell (Ep124) Peter Block on Flawless Consulting, Relationship Power & the Common Good (Ep123) About the guest: Katie Anderson is an internationally recognized leadership consultant, professional speaker, and learning enthusiast, who inspires and equips purpose-driven leaders create organizational learning cultures that foster innovation, engagement, and continuous improvement. A skilled change agent, Katie has empowered tens of thousands of global leaders across diverse industries to transform their cultures and accelerate individual and organizational impact. Katie is the author of the bestselling book Learning to Lead, Leading to Learn, which has received multiple international awards, including the Shingo Publication Award, and has been translated into over eight languages. Katie is also the host of the transformational leadership podcast Chain of Learning®. Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health policy. A global citizen who has lived in seven countries, Katie regularly hosts an immersive Japan Leadership Experience for global leaders looking to deepen their knowledge of people-centered leadership and operational excellence. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

Send us a MessageBuilding a new healthcare system isn't just about construction—it's about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community.In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington, about the transformative journey of building a new healthcare system. They discuss the importance of community engagement, strategic planning, and the involvement of healthcare professionals in creating a healthcare environment that prioritizes patient experience and service excellence. Theresa shares insights on their holistic approach to the construction process, the significance of listening to the community and healthcare professionals, and the vision for a cohesive healthcare system that extends beyond the new building.Align strategic plans with community needs and input.Employee engagement is key to a successful transition.Creating a cohesive healthcare system involves all facilities and staff.Service excellence is a priority in the new healthcare vision.Leadership development is essential for organizational growth.Celebrating milestones fosters a positive organizational culture.Listening to values and feedback shapes the healthcare environment.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-Us Learn more - and register - for an upcoming Capstone Leadership Summit: CapstoneLeadership.net/Upcoming-EventsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

The #1 Leadership Skill No One Teaches | Chris Dyer on Company Culture & Scaling Businesses Culture isn't an afterthought—it's the foundation of every successful business. In this episode of Unemployable with Jeff Dudan, I sit down with Chris Dyer, Inc. Magazine's #1 leadership speaker on company culture, elite water polo athlete, and author of The Power of Company Culture. We explore how to build scalable culture from day one, why meetings reveal the truth about leadership, and how to balance people and performance metrics in fast-growth companies. Chris shares his seven pillars of culture, insights on remote work, and why AI is reshaping how leaders think about the future of business. If you're a startup founder, entrepreneur, franchise owner, or leader looking to create a team that thrives—this conversation will change the way you think about leadership.

The #1 Leadership Skill No One Teaches | Chris Dyer on Company Culture & Scaling Businesses Culture isn't an afterthought—it's the foundation of every successful business. In this episode of Unemployable with Jeff Dudan, I sit down with Chris Dyer, Inc. Magazine's #1 leadership speaker on company culture, elite water polo athlete, and author of The Power of Company Culture. We explore how to build scalable culture from day one, why meetings reveal the truth about leadership, and how to balance people and performance metrics in fast-growth companies. Chris shares his seven pillars of culture, insights on remote work, and why AI is reshaping how leaders think about the future of business. If you're a startup founder, entrepreneur, franchise owner, or leader looking to create a team that thrives—this conversation will change the way you think about leadership.

What if leadership isn't just about driving results today, but building tomorrow's leaders? Scott Burgmeyer, co-founder of the BecomeMore Group, introduces a simple equation: Performance = Potential – Interference. Instead of adding more strategies or tools, great leaders create breakthroughs by removing barriers — policies, processes, or even self-doubt — unlocking exponential growth.He emphasizes strategic thinking as a neglected but vital skill. In today's reactive culture, leaders must carve out time to reflect, starting with 10 minutes a week. By asking, What's working? What's not? What will I do differently? leaders can shift from busyness to clarity. Growth comes through the “squirm factor,” where discomfort fuels progress.Scott believes true leaders don't create followers, they create more leaders. By asking questions instead of always giving answers, they spark independence and transformation. His challenge: remove interferences, think deeply, embrace discomfort, and commit to developing leaders who develop leaders — because the future depends on it.

BONUS: Rob Gallaher Reveals The Management Revolution Transforming Company Culture and Employee Engagement In this BONUS episode, we dive deep into the transformative power of profit sharing with Rob Gallaher, CEO of Gallaher Co. Rob shares his journey from an overworked entrepreneur sacrificing family time to building a thriving business model that aligns employee success with company growth. Through practical insights and hard-learned lessons, we explore how monthly profit sharing can revolutionize workplace dynamics and create genuine shared success. The Genesis of a Profit Sharing Revolution "I was an entrepreneur, working long hours and sacrificing family time. I realized my situation in life was not so good anymore, and even my health was suffering." Rob Gallaher's journey to profit sharing began with a personal crisis. As a successful entrepreneur, he found himself trapped in the classic founder's dilemma - working endless hours while his health and family relationships suffered. This realization prompted him to seek alternative business models from other successful owners. His discovery of profit sharing wasn't immediate magic, but rather a methodical approach to solving the fundamental disconnect between business success and employee engagement. Since implementing it in 2015, Rob has refined his approach through real-world application, leading him to document his learnings in his book after others began noticing the remarkable success of his companies. Defining True Profit Sharing "Take the company's financial success and share it with individuals that make it happen. The main thing: it must be monthly." Rob's definition of profit sharing goes beyond traditional annual bonuses or stock options. His approach centers on taking actual company profits and distributing them to the people who directly contribute to generating those profits. The cornerstone of his system is monthly distribution, recognizing that people manage their personal finances on a monthly basis, not quarterly or annually. This frequency ensures that profit sharing becomes integrated into employees' monthly budgets and thinking patterns, creating immediate behavioral impact rather than distant, abstract benefits. The Power of Immediate Impact "No one manages quarterly their personal life. The profit sharing needs to adapt to that monthly reality. If we don't affect people's monthly budget we don't affect how they think." The monthly frequency of Rob's profit sharing system creates tangible, immediate impact on employees' financial lives. Unlike equity or long-term bonuses that feel distant and uncertain, monthly profit sharing becomes part of employees' regular financial planning. This immediacy changes how people approach their work, leading them to ask "what can I do to get it" and investing more personally in company success. Rob emphasizes making the amounts substantial - recommending four-digit numbers that genuinely affect people's monthly reality rather than token gestures that get lost in regular paychecks. Rethinking Performance Management "I don't like the word 'review'. I prefer the word 'reflection', we do it every 6 months. I wanted to change the tone and what was happening in those meetings." Traditional performance reviews create antagonistic dynamics where employees feel anxious and stressed, often leading to negotiations that feel like battles. Rob has completely reimagined this process by separating profit sharing from performance evaluations and changing the language from "reviews" to "reflections." This shift eliminates the transactional nature of traditional reviews where employees feel they must fight for raises and promotions. Instead, profit sharing operates independently of individual performance metrics, creating a more collaborative and less stressful environment for genuine performance discussions. Strategic Implementation Framework "You need a business that makes a profit, you need to have accurate accounting, and you need to be a leader - you need to have the respect and trust of your leadership." Rob outlines three fundamental prerequisites for successful profit sharing implementation. First, the business must be genuinely profitable - you cannot share what doesn't exist. Second, accurate accounting systems are essential to track and calculate profits transparently. Third, leadership credibility is crucial because profit sharing requires employees to trust that leaders will follow through on commitments. Rob recommends starting with a flat rate and minimum amount, such as $1,000, and focusing on decision-makers who directly affect company profitability rather than attempting to include every employee from the start. Targeting Decision Makers "Who are the people who make decisions that affect the profit of your business? Share the profit with the decision makers that affect profit." Rather than implementing company-wide profit sharing immediately, Rob advocates for a targeted approach focusing on employees who make decisions directly impacting profitability. This strategic selection ensures that profit sharing reaches the people whose daily choices most influence company success. By identifying and rewarding these key decision-makers first, companies can create a focused impact that generates measurable results before expanding the program to additional team members. Getting Started: First Steps for Implementation "Figure out your average profit." For companies interested in profit sharing but unsure where to begin, Rob recommends starting with fundamental financial analysis. Understanding average monthly profits provides the baseline for determining sustainable sharing amounts. This analysis helps leaders set realistic expectations and design a program that won't compromise business stability while still providing meaningful benefits to employees. The key is ensuring that profit sharing enhances rather than threatens the company's financial foundation. About Rob Gallaher Rob Gallaher, CEO of Gallaher Co., leads five companies across industries. Since founding his construction firm in 2010, he's championed profit sharing as a catalyst for growth. His book, Profit Sharing: The Power of Shared Success, and upcoming course reflect his passion for aligning employee and company success. You can also learn more about Rob's Profit Sharing strategy with his online course at Profitx.co. You can link with Rob Gallaher on LinkedIn, and connect with Rob Gallaher on facebook.

In an industry where technology often takes the spotlight, Deidre Diamond, Founder and CEO of CyberSN, and Carraig Stanwyck, CEO and former Fortune 200 CISO, are making the case for a shift in focus—one where people, not just tools, drive operational success.Deidre's journey began in cyber talent matching, where she saw firsthand the persistent workforce challenges organizations face—burnout, retention struggles, and a lack of career planning. These challenges inspired the creation of a workforce risk management practice designed to quantify and address the human side of cybersecurity. The approach goes beyond staffing—it maps skills, capabilities, and job alignment in real time, enabling leaders to strategically plan their workforce instead of reacting to turnover.Carraig's perspective as a leader building teams across government, startup, and enterprise environments reinforces the message: “If you get the people right, everything else comes together.” Even leaders already committed to employee engagement often lack the visibility to fully understand capability gaps, skill utilization, and role misalignment. Carraig describes how moving from static spreadsheets to a dynamic platform revealed hidden opportunities—such as repositioning talent into roles that better matched their strengths—while also giving executives a clear capability-to-staffing view.This real-time insight changes everything. Leaders can create accurate job descriptions based on actual needs, build stronger business cases for budgets, and proactively plan for growth. The results aren't just operational—employees feel invested in, leading to greater fulfillment, better retention, and improved professional efficacy.Both Deidre and Carraig emphasize that this approach isn't just about solving today's staffing needs. It's about preparing for a future where emotional intelligence, creative collaboration, and adaptability will be more critical than ever. As AI takes on repeatable tasks, the human ability to think strategically, work cohesively, and innovate will define success.The takeaway is clear: cybersecurity's greatest asset isn't a piece of technology—it's a workforce that's understood, empowered, and aligned with the mission.Learn more about CyberSN: https://itspm.ag/cybersn-476941Note: This story contains promotional content. Learn more.Guests:Deidre Diamond, Founder and CEO of CyberSN | On LinkedIn: https://www.linkedin.com/in/deidrediamond/Carraig Stanwyck, CEO at 3 Tree Tech and former Fortune 200 CISO | On LinkedIn: https://www.linkedin.com/in/carraig-stanwyck/ResourcesLearn more and catch more stories from CyberSN: https://www.itspmagazine.com/directory/cybersnLearn more about ITSPmagazine Brand Story Podcasts: https://www.itspmagazine.com/purchase-programsNewsletter Archive: https://www.linkedin.com/newsletters/tune-into-the-latest-podcasts-7109347022809309184/Business Newsletter Signup: https://www.itspmagazine.com/itspmagazine-business-updates-sign-upAre you interested in telling your story?https://www.itspmagazine.com/telling-your-storyKeywords: marco ciappelli, deidre diamond, carraig stanwyck, cybersecurity, workforce management, talent retention, job descriptions, skills gap, leadership, employee engagement, career development, black hat, black hat usa, black hat 2025, workforce risk management

Welcome to the start of our SIX PART SERIES, "Communication Lies Leaders Believe." In this episode, Tammy J. Bond tackles a common and costly workplace myth: the idea that an employee who says they're "overwhelmed" simply needs more support. Tammy reveals: when a direct report can't articulate their workload, they're not overwhelmed—they're underperforming and avoiding accountability. Tammy provides a practical, no-nonsense strategy to get to the root of the problem. She introduces the "Squeeze Technique," a method to transform excuses into ownership. It's about providing the clarity, structure, and accountability people need to succeed. Tammy challenges leaders to stop avoiding tough conversations and start leading with clear expectations, because overwhelmed does not equal accountability. Key Takeaways for Leaders Overwhelmed is the New Excuse: Recognize that "overwhelmed" is often used as a blanket statement to avoid accountability. It's up to you to dig deeper. The Squeeze Technique: Apply this strategy to press for specifics when an employee claims to be overwhelmed. Ask for details on their daily tasks, resources, and time management. Stop Babysitting: Your job isn't to put on a magic cape and solve their problems. It's to provide the clarity, tools, and accountability for them to solve it themselves. Avoidance vs. Support: Don't confuse avoiding a hard conversation with "keeping the peace." Your avoidance is actually enabling learned helplessness and resentment. Victim Mindset: The victim narrative ("I can't do it all") must be transformed into a framework of personal ownership and responsibility. The Power of Documentation: Use frequent, short meetings and follow-up emails to document expectations and deliverables. This serves as a foundation for accountability or necessary escalation. Ownership through Reflection: Flip an employee's excuses by asking them to reflect on their role in the situation, turning their focus from external factors to internal responsibility. In This Episode, You'll Learn How to identify when an employee is underperforming versus truly overwhelmed. The "Squeeze Technique" to get specifics and expose lack of follow-through. Why avoiding difficult conversations about performance leads to resentment and drama. Practical steps for setting clear expectations and daily check-ins to foster accountability. How to use documentation to support your leadership decisions and escalation processes. Resources Listen to the full six-part series: "Communication Lies Leaders Believe." bondgroupenterprises.com/podcast Join the waitlist for our next Leadership Sandbox Mastermind groups, starting in September, to get the support you need to lead with bold clarity and stop operating on lies. Sign up today: leadershipsandbox.com/groups

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can't imagine living without. From the importance of loving what you do to the power of being a resource broker, learn actionable strategies to elevate your client partnerships. Tune in to explore the evolving ABCs of business and how to always be connecting in today's dynamic landscape. Takeaways: Tipping practices can create frustration for delivery workers. AI is reshaping the workforce, but human interaction remains essential. Boreout is a significant issue in remote work environments. Building strong client relationships is crucial for business success. Being a trusted partner means being committed to clients' success. Effective communication is key to maintaining employee engagement. AI can enhance efficiency but should not replace human connection. Understanding clients' goals can lead to better partnerships. Transparency in communication fosters trust with clients. The ABCs of business have shifted from closing deals to building connections. Chapters:   00:00Introduction and Summer Heat 00:48DoorDash Tipping Controversy 05:38AI Automation and Job Displacement 11:42Burnout vs. Boreout in the Workplace 15:39Engaging Employees in the Modern Workplace 16:57The Impact of AI on Jobs 17:56Creativity and Conversation in the Age of Technology 19:13Building Trust: The Bomb Shelter Concept 21:56Becoming an Indispensable Partner 23:48Transparency and Difficult Conversations 25:01Being a Resource Broker for Clients 26:27Educating vs. Selling: A New Approach 29:42Commitment to Client Success 31:52The Shift from Closing to Connecting   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Lean: The unsung hero of employee engagement that actually works You might think employee engagement is best created by HR. Think again. In this episode of the Consulting Matters podcast, I'm joined by Tom West and Mark Ryan of Green Dot Consulting - self-proclaimed improvement nerds on a mission to rescue the world from bad processes. If you're a consultant or coach who wants to help your clients improve performance and engagement (especially in these uncertain times), this conversation is a must-listen. We unpack why process improvement isn't just about efficiency… …it's a powerful, people-first strategy that boosts morale, productivity, and performance all at once! Tune in to discover: Why Lean and process improvement is the most overlooked secret to increasing employee engagement What leaders of highly engaged workforces NEVER do when faced with lots of employee complaints Why fixing broken processes (more than recognition or bumps in pay) makes employees feel respected, appreciated, valued and heard Where hidden opportunities for cross-functional collaboration between Lean, HR, and OD are waiting to be uncovered Why consultants and coaches who connect people, process, and profit are needed now more than ever How to make waste the enemy—not the economy—so you can boldly position yourself for the clients who need you right now Listen now and get ready to become an improvement nerd yourself (if you're not already). Where to dive in: (00:00) The Power of Lean for Engagement(04:59) Passion for Process Improvement(11:42) Uncovering Employee Engagement Gaps(27:20) The Value of Employee Engagement(37:58) Collaboration for Operational Excellence(49:19) Empowering People for Success(58:33) Uncovering Lean Process Improvement Value About the guests: Thomas West, founder of GreenDot, is an “Improvement Nerd” with a rare ASQ Master Black Belt and a string of other credentials that prove he's as good with strategy as he is with a stopwatch. A PMP, Organizational Change Management pro, and Malcolm Baldrige Examiner, Thomas helps organizations go from good to great by building cultures where ideas flourish and change sticks. When he's not improving processes, he's training for endurance races or visiting National Parks with his wife and three sons, on track to see them all before the boys graduate. Mark Ryan is a process improvement and operational leader at GreenDot, where he drives organizational change from the ground up. He empowers teams through Lean Six Sigma training and workshops, helping companies eliminate waste, boost efficiency, and build a culture of daily improvement. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

In this powerful and thought-provoking episode of Mindset Mastery Moments, Dr. Alisa Whyte sits down with Noel Massie — former Vice President of Operations at UPS and author of Congrats! You've Been Promoted — for a masterclass on real leadership.Together, they unpack the journey from being a high-performing employee to becoming an effective, values-driven leader. Noel shares the unseen challenges newly promoted leaders face, including ethical dilemmas, trust-building, team dynamics, and navigating the balance between accountability and empathy. Through candid stories and deeply reflective insights, this conversation is a blueprint for anyone who wants to lead with integrity, emotional intelligence, and purpose.From operational excellence to community engagement and mentorship, Dr. Alisa and Noel explore the lifelong responsibility of leadership — not as a title, but as a mindset. Whether you're newly promoted, aspiring to lead, or mentoring others, this episode is filled with practical takeaways that will elevate your leadership game.Key Takeaways:Promotions require more than performance — they demand preparation.Leadership is about influencing behavior without force.Integrity is the cornerstone of sustainable leadership.Employees leave managers, not companies.Coaching, feedback, and trust are the building blocks of team success.Emotional awareness and empathy are not soft skills — they're survival skills for today's leaders.Leadership must be intentional, values-driven, and rooted in communication.Diverse mentorship and community engagement expand a leader's impact.Connect with Noel Massie:

Send us a Message!In this episode, we explore common yet ineffective employee engagement activities. We recap some points around employee engagement from past episodes, while providing some clarity on why what you might be implementing is not working.Our prescription for this episode is to understand that employee engagement actions are different from the outcome of having engaged employees. What most companies do not realize they are actually looking for improvements to the employee experience.Past Episode Referenced:Season 1 Episode 14: Why Is Employee Engagement So Difficult?Season 1 Episode 24: What Makes Employee Engagement Actually Work?Season 2 Episode 11: Should Companies Be Doing Employee Engagement?Season 2 Episode 22: Is Fun A Dangerous Expectation In Organizational Culture?Season 3 Episode 11: What Is Some Practical Psychology For The Workplace?Season 3 Episode 24: What Do I Need To Know To Be An Effective Leader?To talk more about employee engagement and the employee experience, reach out to us at info@roman3.ca or through our LinkedIn page at https://www.linkedin.com/company/roman3Don't forget to sign up for our New Quarterly Newsletter that launched in the fall of 2024!About Our Hosts!James is an experienced business coach with a specialization in HR management and talent attraction and retention. Coby is a skilled educator and has an extensive background in building workforce and organizational capacity. For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.

Culture isn't something you build later, it's happening right now, whether you're aware of it or not. In this powerful episode, Dr. Angela Jackson joins George to break down how intentional leadership can make or break your team's energy, retention, and trust. If you're building anything with people… This one's a masterclass.What You'll Learn:Why culture is always being created, whether you're intentional or notThe hidden ways leaders shape employee experience and retentionHow to recognize and reverse “quiet quitting” inside your businessThe role of empathy and flexibility in building high-performing teamsHow to build a win-win workplace that drives innovation and resultsPractical strategies to empower team ownership and close the communication loopThe difference between transactional perks and meaningful benefitsHow to intentionally develop managers and “culture carriers” in your organizationKey Takeaways:✔️Culture is created by default or design, choose wisely.✔️60% of employees feel their bosses don't care about them.✔️Startups often unconsciously build zero-sum workplaces.✔️Quiet quitting happens when leaders aren't listening.✔️Retention and results start with empathy and agency.✔️Reimagine benefits around what actually matters to employees.✔️Great managers are made, not born, train them intentionally.✔️Give team members ownership and a voice in innovation.Timestamps:[00:00] – Culture is created whether we intend it or not[04:00] – What entrepreneurs get wrong about culture[06:00] – The “quiet quitting” epidemic and what causes it[08:30] – How to hire for complementary strengths[11:00] – KPIs for culture: where to begin[14:30] – Culture carriers and manager training[18:30] – Leadership mistakes: hiring for potential with no support[21:00] – Practicing culture in 1:1 relationships[23:00] – Boundaries, burnout, and leading by example[26:00] – Why “throwing money” at problems doesn't fix culture[29:30] – Ownership mindset: every employee as a leader[32:00] – How to close the loop and truly listen to your team[36:00] – Flexibility, empathy, and benefits that actually work[38:00] – How culture impacts business outcomes[41:00] – Wrap up: start small, lead intentionallyYour Challenge This Week:Share your biggest insight from today's episode on Instagram and tag us!Start a conversation with your team—what kind of culture are you really creating?Grab Dr. Angela Jackson's book The Win-Win Workplace and begin applying at least one principle this week.Connect with Dr. Angela Jackson on Instagram, Facebook or LinkedIn.For more real, tactical wisdom and behind-the-scenes lessons, follow George on Instagram: @itsgeorgebryantJoin The Alliance – The Relationship Beats Algorithms™ community for entrepreneurs scaling with trust and connection.Apply for 1:1 Coaching – Ready to build with sustainability, impact, and ease? Apply here.Live Events – Get in the room where long-term success is built: mindofgeorge.com/event

#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale.To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner.Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcastFor all episodes, please check out www.thePOZcast.com Summary:Julie Sexton, Land O'Lakes, organizational culture, HR innovation, employee engagement, technology in HR, veterans in workforce, talent acquisition, flex work, leadership, Land O'Lakes, leadership, talent management, generational differences, agriculture industry, AI in business, career advice, employee engagement, mentoring, organizational cultureTakeaways:- Julie fell into HR by choosing it as a versatile concentration in college.- Land O'Lakes offers a culture where employees can have a real impact.- Transparency and humanness are key in leadership.- People strive to do their best and want to be valued.- The evolution of technology has greatly improved HR processes.- Flexibility in roles can attract a diverse talent pool.- Piloting initiatives allows for learning and adaptation.- Supporting veterans through programs like SkillBridge is crucial.- Diversity includes mindset and experiences, not just demographics.- Land O'Lakes is more than just butter; it's a significant agricultural co-op. Land O'Lakes operates across the entire agricultural value chain.- The cooperative model allows for direct ownership by farmers and producers.- Nurturing future leaders involves experience, mentoring, and skill development.- It's important to recognize that not everyone is suited for leadership roles.- An individual contributor career path is essential for deep expertise.- Understanding employee values through surveys can enhance engagement.- Reverse mentoring programs can bridge generational gaps.- A talent strategy aligns workforce development with business goals.- Honest communication is crucial in performance evaluations.- Self-reflection and openness to feedback are key to career growth.Chapters00:00 Introduction to Julie Sexton and Her Journey02:03 The Importance of Organizational Culture06:49 Defining and Living Organizational Culture08:10 The Evolution of Technology in HR10:18 AI and Innovation in Recruitment12:25 Balancing Flexibility in Manufacturing Roles14:41 Innovating Employee Engagement Strategies17:08 Supporting Veterans in the Workforce20:09 Attracting Talent Beyond Butter21:30 Understanding Land O'Lakes' Unique Position24:05 Nurturing Future Leaders26:51 Navigating Multi-Generational Workplaces28:07 Building a Talent Strategy30:00 Evaluating Talent and Performance30:53 Interviewing for Value Addition33:05 Challenges Facing the Agriculture Industry34:50 Embracing Generative AI37:00 Career Advice and Self-Reflection

 Want to get your winery featured in the press? Start with a better press release. Erin Kirschenmann, Managing Editor of Wine Business Monthly and founder of Novel Pairings, shares what makes a press release newsworthy. She explains how to tailor your message, capture editors' attention with the five Ws, and why showcasing the human side of your brand matters. Learn how to craft more effective press releases and make your brand stand out. Resources:         265: How to Stand Out on Social Media in 2025 276: The Business Case for Employee Engagement in the Wine Industry | Marketing Tip Monday Erin Kirschenmann on Instagram Novel Pairings Wine Business Vineyard Team Programs: Juan Nevarez Memorial Scholarship - Donate Online Courses – DPR & CCA Hours SIP Certified – Show your care for the people and planet   Sustainable Ag Expo – The premiere winegrowing event of the year Vineyard Team – Become a Member

Send us a text“What got you here, won't get you there.” ~ Jessper MaquindangAbout Our Guest:With over a decade of experience as a Company Culture, Employee Engagement, and Team-Building Consultant, Jessper Maquindang has mastered transforming workplace environments. Graduating from the University of Southern California with an Executive Master's Degree in Leadership, his holistic, data-driven approach addresses unique challenges. He's received Santa Clarita Valley's “40 Under Forty” award for leadership contributions and served on JCI USA's executive board, mentoring young leaders. Jessper's achievements include enhancing engagement, facilitating impactful retreats, and providing executive coaching. Beyond his professional pursuits, he's an avid marathon trainer, business book reader, and traveler. His commitment extends to voluntary work with the American Red Cross, building resilient communities.SHOW NOTES & LINKS: Website: https://www.famileadconsulting.com/ REMARKABLE SPECIAL OFFER(S):REMARKABLE OFFER 1: Save 30% to 80% on EVERYTHING you order at MyPillow.com with Free Promo Code, “REMARKABLE“. Yes, that's right! Use the best My Pillow promo code out there to save a TON of money on all 200+ quality, comfortable, cozy home goods at MyPillow.com/Remarkable, or by calling 1-800-644-6612. From sheets, to blankets, to pillows, to mattress toppers, be ready to sleep better and live more comfortably than you ever have before!REMARKABLE OFFER 2: Free Gift from Jessper: http://www.famileadconsulting.com/free-gift CORE THEMES, KEYWORDS, & MENTIONS:resilience, ultra marathon runner, high expectations, low expectations, Asthma, marathon runners, 26.2 miles, setting goals, limitations, overcoming limitations, training, full marathon, San Diego Marathon, beating Asthma, overcoming Asthma, consistent effort, achieving your goals, trail race, team building, team leadership, company culture, adaptability For more Remarkable Episodes, Inspiration, and Motivation, please visit https://davidpasqualone.com/Support the showWant Even More?

Show Notes1. Episode HighlightsRebecca Dillard outlines her team's multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn't a flash in the pan—it's a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn't just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

When communicating with their employees, most firms have no idea who they're talking to.Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies' approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it's about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.Episode Reference Links:James RootJames' Book: The Archetype EffectThe Archetype QuizEp.176 From Stereotypes to Synergy: Communicating Across GenerationsEp.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way) Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - The Evolving Nature of Work (05:21) - Leading Multigenerational Teams (08:50) - The Six Archetypes Explained (13:55) - The Archetypes Evolution (19:33) - The Final Three Question (22:51) - Conclusion  ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.