Podcasts about consulting magazine

Hana is the founder of Gen Z Planet ─ a research, training, and advisory firm. She helps business leaders to prepare for the next generation of culture creators, employees, and consumers. In this role, Hana combines her passion for insights with her commitment to support the integration of the next generation into society and into business As an award-winning management consultant who was named as one of the “Top 25 Consultants” by Consulting Magazine, Hana is a sought-after speaker and business commentator and is the author of the book Gen Z 360: Preparing for the Inevitable Change in Culture, Work, and Commerce.Connect with Hana https://www.linkedin.com/in/hanabenshabat/Visit GenZ Planet https://genzplanet.com/contact-us/Subscribe to the Neil Wilkins Podcast https://podcasts.apple.com/us/podcast/neil-wilkins-podcast/id1327913887

This episode is brought to you by the Resilience Assessment Certification Program and hosted by Brad Hook. Order your copy of Brad's new book, Start With Values, now! The guest: Ravin Jesuthasan is a global leader in workforce transformation at Mercer, recognized among the 25 most influential consultants by Consulting Magazine and one of the leading management thinkers by Thinkers 50. An author of six books, including Work Without Jobs and The Skills-Powered Organization, Ravin is at the forefront of reshaping how organizations approach AI, human capital, and the evolution of work. Connect with Ravin: Website: ravinjesuthasan.com Mercer Resources: mercer.com Books: The Skills-Powered Organization, Work Without Jobs In this episode, Ravin Jesuthasan dives into the rapid transformation of work, fueled by AI, automation, and evolving people strategies. He shares insights on building resilient organizations, integrating technology into workforce planning, and the changing role of leadership in a world of uncertainty. Ravin also explores how companies can adapt to these shifts by embracing agility, fostering a culture of learning, and aligning technology with human potential. Key Takeaways: 1. Evolving People Strategies: Traditional models no longer work. Companies must integrate AI and automation into talent strategies while embracing flexible workforces like gig workers and outsourced teams. 2. AI's Role in Work: Transactional tasks are being automated, expertise work is enhanced by AI, and relational tasks still rely on human empathy, though AI can augment communication. 3. Resilience in Leadership: Leaders must focus on certainties, embed learning and wellbeing into workflows, and build emotional connections with their teams to handle uncertainty. 4. Skills Over Roles: Skills are the new currency in the workplace. Reskilling current employees is often more effective than hiring new talent. 5. Culture as Structure: As organizations flatten, culture replaces hierarchy, driving alignment, trust, and shared purpose in the workplace. 6. Workplace Wellbeing: Intentional design, like the "right to disconnect," improves performance and prevents burnout. Practical Applications: For Leaders: Develop AI fluency and use technology to enhance, not replace, human potential. For HR Professionals: Redesign people strategies to include automation, flexible work models, and multi-generational talent. For Organizations: Build cultures that prioritize trust, adaptability, and intentionality in wellbeing initiatives.

355 Create The Community You Need   Building a community can be a daunting yet very rewarding task, in order to find this community often you need to spread out and meet strangers, expanding both your world view and understanding of others.  In this episode Sarah Elkins and Emily Carlson discuss the importance of building community and making your very own personal board of directors to work together for a better tomorrow.   Highlights Knowing what really matters to you and never compromising your values. What you want from life changes over time. Ask what someone has tried before exploring solutions to a problem.    Quotes “I knew I needed to do something in this world and I knew I didn't want to leave my baby.” “Complete strangers when you begin a call can become apart of your community when you leave.”   Dear Listeners it is now your turn, You've heard a lot of inspiring moments in this conversation, what will you take away from it? Maybe you'll reach out to someone you admire and respect and ask for a 15 or 30 minute conversation just to find out how you can support them and how they can support you. Will you start to build exactly the personal board of directors, the community you need to take you to wherever you plan to be in the next few years. What will you take from this conversation and what will you do in the next 24 hours to move you in the right direction? And, as always, thank you for listening.    About Emily Emily Carlson is a leading executive and mentor in the Healthcare IT consulting industry. Emily's 30-year career in Information Technology and Project Management realms has focused on supporting her passion for the healthcare industry by delivering best-in-class quality projects to aid strategic initiatives and grow revenue for her clients. Emily is a coach and mentor to organizations, the technology industry, and throughout her community. Her podcast, Powered by Authenticity, advocates to change the trajectory of equity and inclusion for females through insightful, inspiring conversations from women who are forging ahead in careers that do not have a balanced female representation. Emily travels the country as a conference and event keynote speaker focusing on topics ranging from her technical expertise to equity and inclusion. Among her many accolades, Emily is most proud of being chosen in 2021 as one of the Top Women Leaders in Technology, Excellence and Innovation by Consulting Magazine. In 2022 Consulting Magazine awarded her Mentor of the Year acknowledging the unrelenting work she has down in support of other females. Be sure to check out Emily's Facebook, LinkedIn, and Instagram! As well as her podcast! About Sarah "Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision." In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I've realized over years of coaching and podcasting is that the majority of people don't realize the impact of the stories they share - on their internal messages, and on the people they're sharing them with. My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home. The audiobook, Your Stories Don't Define You, How You Tell Them Will is now available! Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana. Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!

During a recent program examining critical facets shaping consulting firm success, Consulting Magazine and Integreon delved into the minds of real clients to learn what is truly important, from their perspective. With a focus on understanding and leveraging the generational advantages within firms; as well as extracting rainmaking secrets from some of the best business development professionals in the service industry. That program focused on key elements for advancing firm client development capabilities and practices for cultivating strong business relationships and nurturing lifelong clients. In this episode of INDUSTRY INSIGHTS, we talk with Murray Joslin, Executive Vice President of Creative and Business Solutions with Integreon and editor-in-chief of the LinkedIn newsletter Scaling Greatness, about what those industry luminaries shared regarding these critical elements shaping the success of modern consulting firms. During this episode Michael and Murray discuss: The art of making rain The secrets of cultivating strong relationships and nurturing lifelong clients What really matters to clients and their real expectations from consultants and firms

This week on the KORE Women podcast, Dr. Summer Watson is honored to welcome Emily Carlson! She is a leading executive and mentor in the Healthcare IT consulting industry. With a remarkable 30-year career in Information Technology and Project Management, Emily has passionately delivered top-tier projects to drive strategic initiatives and revenue growth for her clients. As a coach and mentor, she empowers organizations, the tech industry, and her community. Emily's podcast, "Powered by Authenticity," champions equity and inclusion for women in underrepresented careers through inspiring conversations. Emily is also a sought-after keynote speaker on technical expertise and inclusion. Among her accolades, she's been named one of the Top Women Leaders in Technology in 2021 and Mentor of the Year in 2022 by Consulting Magazine. You can follow Emily Carlson on LinkedIn, follow her podcast, "Powered by Authenticity" on most podcast platforms and check out her website at: poweredbyauthenticity.com. Thank you for taking the time to listen to the KORE Women podcast and being a part of the KORE Women experience. You can listen to The KORE Women podcast on your favorite podcast directory - Pandora, iHeartRadio, Apple Podcast, Google Podcast, YouTube, Spotify, Stitcher, Podbean, JioSaavn, Amazon and at: www.KOREWomen.com/podcast. Please leave your comments and reviews about the podcast and check out KORE Women on Instagram, Twitter, and Facebook. You can also learn more about the host, Dr. Summer Watson and KORE Women at: www.korewomen.com You can also learn more about Dr. Summer Watson, MHS, PhD, KORE Women, LLC, the KORE Women podcast, and her Community Empowerment and Cross-Generational Consultation Services by going to: www.korewomen.com. Thank you for listening to the KORE Women podcast! Please share this podcast with your family and friends.

Today, we are joined by Joe Davis, Managing Director and Senior Partner at the Boston Consulting Group, who has navigated his remarkable career from a humble start as a sales rep at Procter & Gamble to steering BCG North America through the turbulent waters of the COVID-19 pandemic. Joe shares insights from his latest book, "The Generous Leader," and discusses how fostering positive cultures and championing people has shaped his leadership style, aligning perfectly with our "Do Good to Lead Well" philosophy. Joe Davis' journey is more than just a career path; it's a testament to the power of honesty and openness in leadership. He walks us through instances of profound vulnerability, highlighting how saying "I don't know" can build trust and authenticity within teams. Joe challenges traditional leadership paradigms, presenting a compelling case for the transformative power of generous leadership. From the importance of asking questions to fostering inclusive environments, Joe shines a light on the importance of leading with heart and authenticity. We explore how simple gestures of recognition can strengthen team bonds and promote an inclusive atmosphere. With insights from industry titans and practical advice for leaders at all levels, this episode is filled with actionable insights for anyone looking to take their leadership to the next level. What You'll Learn: • The essence of generous leadership • The power of asking over telling • The significance of vulnerability during challenging times • The impact of small gestures of recognition • Strategies for fostering an inclusive and diverse work environment Podcast Timestamps: (00:00) – The Journey to Generous Leader (12:13) – What Is A Generous Leadership? (15:36) - The Power of Generous Leadership (20:43) - Effective Questioning is the Cornerstone of Effective Leadership (28:46) – Vulnerability in Generous Leadership (36:20) - Inclusive Leadership Through Action (44:28) - Empathy and Perspective-Taking Key Topics Discussed: Positive Leadership, Transformational Leadership, Vulnerability, Empathy, Questioning, Leading Teams, Boston Consulting Group, The Generous Leader, Human Connections, Inclusive Work Environment, Authenticity, Generosity, Diversity and Inclusion, Role Modeling, Perspective-Taking, Active Listening, Navigating Biases, Managing A Diverse Workforce More of Joe: Joe Davis is a Managing Director and Senior Partner at Boston Consulting Group (BCG), where he chairs BCG's Center for Inclusion and Equity and is the North America Regional Chair Emeritus. Since joining BCG in 1988, Joe has held various leadership roles, including co-founding the Washington, DC office and launching BCG's Federal Public Sector practice during the 2008 banking crisis. His public sector work earned him recognition as one of Consulting Magazine's Top 25 Consultants in 2011. Joe also led BCG's West Coast, where he played a key role in bringing Super Bowl 50 to San Francisco. In addition to his BCG responsibilities, he serves as Vice Chairman of B Capital Group. Before BCG, Joe worked at Procter & Gamble. He holds a BA in Economics from Whitman College and an MBA from Harvard Business School. Joe has been married to his spouse, Sarah, for over 35 years and has four children. LinkedIn: https://www.linkedin.com/in/joedavis1313/ More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

IN THIS EPISODE...In a world where blended workforces redefine success, organizations must integrate independent contractors and full-time employees, balancing innovation with agility!Audra Nichols, COO of MBO Partners since January 2022, excels in this realm, leading talent and client services with over 25 years of experience in transformational change. Her expertise, honed through roles at UnitedLex and PwC, focuses on leveraging technology and evolving skills to meet dynamic needs, making her an essential voice in navigating this hybrid model.------------Full show notes, links to resources mentioned, and other compelling episodes can be found at http://BlendedWorkforcesAtWork. (Click the magnifying icon at the top right and type “Audra”)If you love this show, please leave us a review. Go to http://RateThisPodcast.com/blended Be sure to:Check out our website at http://BlendedWorkforcesAtWork Follow Karan on LinkedIn, X, and InstagramFollow SDL on LinkedIn, X, and InstagramABOUT SHOCKINGLY DIFFERENT LEADERSHIP (SDL):This podcast is brought to you by Shockingly Different Leadership, the go-to firm companies trust when needing to supplement their in-house HR teams with contract or interim HR, Learning, and Culture experts to assist with business-critical People initiatives during peak periods of work. Visit https://shockinglydifferent.com to learn more.-------------ABOUT AUDRA NICHOLS:Audra Nichols, who was appointed Chief Operating Officer at MBO Partners in January 2022, oversees all talent and client-facing services for the organization's portfolio of independent contractors and enterprise clients. Additionally, she manages operational excellence functions. Previously, Nichols was Executive Vice President at UnitedLex, where she led the legal services transformation business, focusing on growth, scale, and profitability through operational excellence and client impact optimization.With a background at PwC and Arthur Andersen LLP, she brings over 25 years of professional services experience, specializing in large-scale transformational change, team building, and innovative operational practices. Audra is recognized for her ability to bridge strategy and execution effectively, consistently driving measurable business growth and differentiation globally. She actively contributes to Consulting Magazine's board of directors and CHIEF, a women's executive network. She has held key roles in The Conference Board's Globalization Leadership Council and Advancing Women in Leadership Council. Audra is a seasoned public speaker with a Bachelor of Science in Corporate & Organizational Communications from Ithaca College.------------WHAT TO LISTEN FOR:

This is Derek Miller, Speaking on Business. Cicero is a management consulting firm headquartered in Salt Lake City. They use data and expertise to generate insights, create actionable strategies, and drive transformation. Principal Callie Kennel joins us with more. Callie Kennel: At Cicero, we believe that no strategic decision can be made without the right context, perspective and data. That's why we focus on building solutions on a foundation of accurate data collection and sophisticated analysis. We also incorporate ongoing feedback mechanisms to improve engagement, increase innovation and drive continuous improvements. Most recently, Cicero was ranked in Vault dot com's Top 50 Consulting Firms in North America for our commitment to quality services. We also achieved the “Rising Star” award from Consulting Magazine. These accolades are a testament to our excellence in work culture, professional development and collaboration. We are not interested in handing our clients a glossy report with smart but impractical ideas. Our goal is to help organizations identify and implement actionable, lasting changes that drive measurable impact. We bring a passion for our work to help your business succeed. Learn how at cicerogroup.com. Derek Miller: Cicero works with a broad range of industries, including education, technology, retail and entertainment, to create impactful solutions tailored to your needs. You can learn more at their website. I'm Derek Miller with the Salt Lake Chamber, Speaking on Business. Originally aired 4/8/24

Kathleen welcomes Amelia Dunlop, Chief Experience Officer at Deloitte Digital, to discuss her pioneering approach centered on human design and trust-building. As a force of innovation across industries, Amelia implements empathy and inclusivity to transform organizations and the stakeholder experience. Her commitment has earned her Consulting Magazine's prestigious Top Women in Technology Award for Excellence in Innovation. Tune in as Kathleen and Amelia have an inspiring dialogue on the importance of caring for your customers and employees to build trust and drive positive change in the workplace.

On this week's Leader to Leader podcast episode, Russ Branzell, President & CEO of CHIME, discusses how to create a thriving workforce with Andy Smith, CFCHE, Managing Partner and Founder of Impact Advisors. Andy has a 30+ year career in the industry and Impact Advisors was recently recognized as the #2 best place to work by Consulting Magazine.   Together, they review the state of the industry today, some of the challenges in healthcare, particularly in workforce recruiting, hiring, and retention. They consider the question: What's important to the next generation of leaders and workers?   Andy shares the work Impact Advisors is doing to boost employee morale and improve engagement. The company employs a “happy-ologist” (this is a real thing!) and they have a “No Jerks Rule”. Listen to the episode for more information on shifting to a human-centric approach to a happy and healthy workforce, on the benefits of career coaches, and on how to develop a more positive work environment for employees.

Ep. 150: Swimming shaped Kris who climbed the corporate ladder at PwC and IBM before arriving at Ernst & Young. You will learn how to build effective coaching and mentoring into your daily routine. Kris is a recipient of Consulting Magazine's Lifetime Achievement Award and she brings a wealth of knowledge to the table, acquired throughout her career and enhanced by her MBA from Harvard Business School. Our BONUS RESOURCE for this episode includes fill-in-the-blank notes and reflection questions. Click here to download the bonus resource. If these lessons resonated with you, connect with me and my team at maxwellleadership.com/don and together we can next-level your company culture!  Special thanks to Ethan Salzberg and Lauren Hafner for making this episode possible.  

Ep. 149: Rugby, golf, and fishing have shaped Andrew, whose clients have included Amazon, Google, and Microsoft. He received international acclaim as a leading figure in his industry from Consulting Magazine and teaches why humility is a leader's most potent leadership trait. Our BONUS RESOURCE for this episode includes fill-in-the-blank notes and reflection questions. Click here to download the bonus resource. If these lessons resonated with you, connect with me and my team at maxwellleadership.com/don and together we can next-level your company culture!  +Special thanks to Kyle Smedley and Lauren Hafner for making this episode possible.    

At Willis Towers Watson, Amanda Scott is the Global Mergers & Acquisitions (M&A) Leader based in London. She leads a global team that helps clients evaluate and address the critical people-related issues, assets, liabilities, risks and opportunities surrounding corporate transactions. She inspires people to think differently about the future as they implement large-scale organizational change to drive innovation, diversity, and positive growth. She is also the CEO/Founder of Mike's Mates, a mental health charity in the UK. Additionally, Amanda is a Board Member for Global Women 4 Wellbeing (GW4W) and the Viviana Durante Ballet Company; remuneration committee member for Pensions Management Institute (PMI), and Diversity, Equity & Inclusion council member at Bayes Business School. She regularly publishes industry thought leadership, provides commentary to the UK press and social media, and is an active public speaker. She has also received awards for Excellence in Leadership from Consulting Magazine; Corporate Leader of the Year by National Business Women's Awards; HERoes for Inclusion and Diversity by Yahoo Finance; and was awarded as one of the UK 50 Leading Lights for Leadership & Kindness from Women of the Future. Amanda graduated with an MBA in Management & Organization, and Finance from the Smith School of Business at the University of Maryland. There she was the 2007 President and 2006 Vice President of Finance of the Board of Directors for the Part-Time MBA Association. Additionally, she holds a BA in Natural Sciences from Johns Hopkins University. --- Support this podcast: https://podcasters.spotify.com/pod/show/freeman-means-business/support

Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score (NPS).More than two-thirds of Fortune 1000 companies have reportedly used the Net Promoter Score to measure customer experience including household names like Apple, Netflix, and Disney. According to Fred, however, the vast majority of companies are using it wrong.Today, Fred shares what businesses can do differently to create a truly successful, fulfilling, and energized organization that prioritizes its customers and energizes its employees.In this episode, Dart and Fred talk about viewing a company's progress through the experience of its customers. They discuss why Fred believes organizations are built to love customers and enrich their lives, while leaders are meant to respect and recognize their employees. Fred also speaks about the importance of maximizing value in a business by creating value for its customers.Topics Include:- Mistakes companies make when measuring progress- The ideas behind Fred's new book, Winning on Purpose- How to use emotional relationships to propel your business- Why Fred hopes "earned growth" will replace NPS- What creates energized employees- How to track net revenue retention- The best way to increase a company's value- And other topics…Fred Reichheld is the creator of the Net Promoter Score and pioneer of the loyalty business model. His work guides two-thirds of Fortune 1000 companies that use the Net Promoter Score to outline their customer success.Fred is a New York Times best-selling author. As a Harvard alum, he also shares his knowledge through eight Harvard Business Review articles. He is a current Fellow at Bain & Company and has previously been named one of the top 25 consultants in the world by Consulting Magazine. His work has been covered by publications like The Wall Street Journal, New York Times, Fortune, Business Week, The Economist, and more.Fred's groundbreaking concepts of “customer loyalty” and “Earned Growth Rate” have allowed him to restructure outdated business models. His teachings promote customer retention, repetition, and referrals spanning different industries. He continues to research, write, and speak about these topics across the country.Resources Mentioned:Winning on Purpose, by Fred Reichheld: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789/Fred Reichheld's LinkedIn: https://www.linkedin.com/in/fredreichheldNet Promoter System: netpromotersystem.comNPSx System, by Bain: https://www.npsx.com/The Cold Start Problem, by Andrew Chen: https://www.amazon.com/The-Cold-Start-Problem/dp/B08MKNHSWC/

We partnered with Fiftyfaces Productions for a special series on "Women in Tech." As usual, you don't need to be in tech or a woman to gain so much from this new series of conversations. Our first guest, Jessica Kosmowski kicks the series off, sharing the next big thing in tech AND how she made it to the top in her career with a family, a rich personal life and balance. Jessica is a principal in Deloitte Consulting LLP and lead for Consulting's Ecosystems & Alliances practice, with a constant focus on the next big thing- which she shares with us today as our first guest on the Women in Tech Series. Jessica also shares her insights from attending the recent World Economic Forum in Davos, Switzerland. In her more than 25 years at Deloitte, Jessica has helped clients navigate large-scale, strategic transformations that enable market growth and build dynamic brands. Jessica oversees strategic collaborations with companies that innovate and shape the world, including top tech companies, academic institutions, and organizations dedicated to equity and inclusion. With a constant focus on the next big thing, Jessica specializes in strategic transformation, growth strategy, and global mergers & acquisitions. Jessica is also a member of the US Consulting Management Committee. Prior to her current role, Jessica led and oversaw major transformations in the Technology, Media and Telecommunications (TMT) industry as the national consulting leader for Deloitte's TMT practice. Jessica is Recognized as one of the Top 25 Consultants by Consulting Magazine and as one of the Bay Area's Most Influential Women in Business by San Francisco Business Times. Jessica's deep experience in relationship-building and a passion for connecting people is key to her success, and she explains how her pioneering attitude and always being curious has been her strength in growing her career. You can follow our series on Apple Podcasts, Spotify or wherever you get your podcasts. You can find all of our content on the Fiftyfaces Hub - fiftyfaceshub.com. This series is hosted by Liana Slater and featured on the Monumental Me website at www.monumentalme.com/podcast. --- Support this podcast: https://anchor.fm/mindshare/support

What's the Pioneering Edge for Today's CX Leaders according to NPS Creator, Fred Reichheld?There's so much to unpack in this episode:Fred shares about a personal vulnerabilityWhat's the right way to listen to customers?What is the huge mistake companies make relative to referrals?How do you know if you've won or lost?What is financial capitalism and why should it die?What's on the pioneering edge today for CX leading companies?Will Southwest Airlines recover?And a ton more!Fred Reichheld BioFRED REICHHELD is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice, and the author of five books  including the New York Times bestseller The Ultimate Question 2.0. He is  currently a fellow and senior advisory partner at Bain, where he has worked since  1977. Fred is a frequent speaker at major business forums, and his work on  customer loyalty has been widely covered in the Wall Street Journal, New York  Times, Financial Times, Fortune, Businessweek, and The Economist. He has  made fifteen contributions to the Harvard Business Review and, in 2012, became  one of the original LinkedIn Influencers, an invitation-only group of corporate leaders and public figures who are thought leaders in their respective fields. In  2003, Consulting Magazine named Fred as one of the world's “25 Most  Influential Consultants.” According to the New York Times, Fred “put loyalty  economics on the map.” The Economist refers to him as the “high priest” of  loyalty. Reichheld graduated from Harvard College (BA, 1974) and Harvard  Business School (MBA, 1978). He is based in Cape Cod and Miami. Video about Winning on Purpose - https://www.bain.com/our-team/fred-reichheld/Catch Fred's Articles on LinkedIn - https://www.linkedin.com/pulse/big-ideas-2023-battling-inflation-companies-cant-just-fred-reichheld/Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

Ashley Reichheld, a principal at Deloitte Digital, works with clients across industries to help them to reimagine their brands and experiences. Ashley believes that building trust is the single greatest opportunity to create competitive advantage. So she created HX TrustIDTM –a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance—to help companies measure, predict, and build trust with their customers, workforce, and partners. Ashley is the author of The Four Factors of Trust with Amelia Dunlop. AshleyReichheld.comAmelia Dunlop, Chief Experience Officer at Deloitte Digital, helps organizations solve their toughest problems using human-equity-centered design to build empathy and trust. Amelia believes in elevating the experience for all humans, including customers, workers, and partners. She received Consulting Magazine's 2020 Top Women in Technology Award for Excellence in Innovation.   She is the author of The Wall Street Journal bestseller, Elevating the Human Experience: Three Paths to Love and Worth at Work (2021), and co-author of The Four Factors of Trust with Ashley Reichheld (2022). AmeliaDunlop.com

There's a new generation in the workforce, and if you want to understand them, you need to learn about Gen Z. Born between the mid-1990s and early 2000s, this group is already making its mark on the world. So, what's different about Gen Zers? Join Hana Ben-Shabat and host Shari Simpson as they talk about what Gen Z wants from work and how managers can start preparing for them now. Guest: Hana Ben-Shabat, Founder, Gen Z Planet Hana is the founder of Gen Z Planet ─ a research and advisory firm. She helps business leaders to prepare for the next generation of employees and consumers. In this role, Hana combines her passion for insights with her commitment to support the integration of the next generation into society. As an award-winning management consultant who was named one of the “Top 25 Consultants” by Consulting Magazine, Hana is a sought-after speaker and business commentator and is the author of the book Gen Z 360: Preparing for the Inevitable Change in Culture, Work, and Commerce. Mentioned in the episode: Hana Ben-Shabat: https://www.linkedin.com/in/hanabenshabat/ Book: Gen Z 360 https://amzn.to/3UPA75l Website: https://genzplanet.com/

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Steve Abel from EPAM, a dedicated, results-oriented executive with a proven hands-on track record and superior ability to build highly effective teams to deliver success within all levels of an organization. EPAM is one of the best-kept secrets, voted one of the leading and fastest-growing information technology companies in the world. EPAM today leads the charge in the field of global digital and physical transformation and digital platform engineering services. The company has over 61,000 employees across 6 continents and 50 countries. In this episode, Sabine and Steve cover three main topics: Changes in the way innovation is delivered today, repairing broken processes with the right engineering mindset, and the requirements for building the business of tomorrow. KEY TAKEAWAYS The way technology solves problems today is from point solutions to point solutions. This is a flawed way to solve the technology problem and build highly effective business models. Imagine if there were tools that had 95% of what a business needs to operate. You would only buy things that are available as part of the packages. As an insurer, you would be able to gain benefits as you would need fewer specialists to determine whether to buy, build, or partner. Pull widgets that could be your integration engine. Could be cheaper than what is available, and you could rebuild in a bespoke way that is unique. I was in a stable job at KPMG. When the pandemic hit, I worked on a project with no real choice but to deliver tech assets quickly. Then I decided to do some investigating and discovered EPAM. They loved my idea and then thought about new technology in new ways to solve the client's problem with purpose in a different way. EPAM is multi-sectors, and I sit within the insurance business unit. How do startups grow? One option is to use cloud-based assets that ease the creation of reusable assets. This is a profound change in how people think about technology and business; cloud-based tooling, data mash-up, etc. We can unlock the power of these tools and bring them together as a unified landscape. Insurance carriers are struggling with geospatial data (for instance) because of their legacy systems and the way each carrier goes about integrating data into systems. Each carrier wants to know if they are getting unique information from you, but they don't need the dashboard or data very often. They want to process an algorithm that gives them an answer. BEST MOMENTS ‘A lot of commercialized software is not fit for purpose. Still, businesses operate thousands of spreadsheets. This is not right for the employees and gives poor customer service.'‘I love to wake up and ensure that customers do every day what they do best with others.'‘If you have not thought on how to do so. Hire an expert to think through the problem in a new way for you. You will get to the optimum outcome faster and likely cheaper too.'‘Get the right tools and get the approach right. I can ensure you, you will be impressed them.' ABOUT THE GUEST Steve Abel is a transformation executive with a dedicated, results-oriented executive, a proven hands-on track record and superior ability to build highly effective teams to deliver success within all levels of an organisation. Specialties: Program Management, Insurance, Operations, Shared Services, Enabling Technologies (Oracle, SAP, Workday, PeopleSoft, HFM, etc.), Business Process Reengineering, Finance Leading Practices (e.g., Procure to Pay, Record to Report), Insurance products and data, actuarial platforms (AXIS, Prophet, MG-Alfa, PolySystems, etc.), digital enablement, machine learning, artificial intelligence, cloud solutions, business, and technical architecture. Steve worked with large companies such as Capco, EY and KPMG. LinkedIn: https://www.linkedin.com/in/stevenabel/ Email: steven_abel@epam.com  EPAM: Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique 'Engineering DNA,' EPAM's globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education, and health platforms that connect people, optimise experiences, and improve people's lives.  In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.   Selected by Newsweek as a 2021 and 2022 Most Loved Workplace, EPAM's global multi-disciplinary teams serve customers in more than 50 countries across six continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked four times as the top IT services company on Fortune's 100 Fastest Growing Companies list. EPAM is also listed among Ad Age's top 25 World's Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest Growing Firm. Website: https://www.epam.com/  ABOUT THE HOSTSabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, and commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.comThis show was brought to you by Progressive Media

Ashley Reichheld, a principal at Deloitte Digital, works with clients across industries to help them to reimagine their brands and experiences. Ashley believes that building trust is the single greatest opportunity to create a competitive advantage. So she created HX TrustIDTM –a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance—to help companies measure, predict, and build trust with their customers, workforce, and partners. Ashley is the lead author of The Four Factors of Trust.Amelia Dunlop, Chief Experience Officer at Deloitte Digital, helps organizations solve their toughest problems using human-equity-centered design to build empathy and trust. Amelia believes in elevating the experience for all humans, including customers, workers, and partners. She received Consulting Magazine's 2020 Top Women in Technology Award for Excellence in Innovation. She is the author of The Wall Street Journal bestseller, Elevating the Human Experience: Three Paths to Love and Worth at Work, and the co-author of The Four Factors of Trust.

Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score (NPS). More than two-thirds of Fortune 1000 companies have reportedly used the Net Promoter Score to measure customer experience including household names like Apple, Netflix, and Disney. According to Fred, however, the vast majority of companies are using it wrong. Today, Fred shares what businesses can do differently to create a truly successful, fulfilling, and energized organization that prioritizes its customers and energizes its employees.In this episode, Dart and Fred talk about viewing a company's progress through the experience of its customers. They discuss why Fred believes organizations are built to love customers and enrich their lives, while leaders are meant to respect and recognize their employees. Fred also speaks about the importance of maximizing value in a business by creating value for its customers. Topics Include:- Mistakes companies make when measuring progress- The ideas behind Fred's new book, Winning on Purpose- How to use emotional relationships to propel your business- Why Fred hopes "earned growth" will replace NPS- What creates energized employees- How to track net revenue retention- The best way to increase a company's value - And other topics…Fred Reichheld is the creator of the Net Promoter Score and pioneer of the loyalty business model. His work guides two-thirds of Fortune 1000 companies that use the Net Promoter Score to outline their customer success.Fred is a New York Times best-selling author. As a Harvard alum, he also shares his knowledge through eight Harvard Business Review articles. He is a current Fellow at Bain & Company and has previously been named one of the top 25 consultants in the world by Consulting Magazine. His work has been covered by publications like The Wall Street Journal, New York Times, Fortune, Business Week, The Economist, and more. Fred's groundbreaking concepts of “customer loyalty” and “Earned Growth Rate” have allowed him to restructure outdated business models. His teachings promote customer retention, repetition, and referrals spanning different industries. He continues to research, write, and speak about these topics across the country.Resources Mentioned:Winning on Purpose, by Fred Reichheld: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789/Fred Reichheld's LinkedIn: https://www.linkedin.com/in/fredreichheld Net Promoter System: netpromotersystem.com NPSx System, by Bain: https://www.npsx.com/ The Cold Start Problem, by Andrew Chen: https://www.amazon.com/The-Cold-Start-Problem/dp/B08MKNHSWC/

Roy Bejarano is the CEO and Co-Founder of SCALE Healthcare, the nation's only healthcare management consulting firm in the US to offer a full range of multidisciplinary solutions exclusively to healthcare service organizations including provider platforms, hospital systems, and healthcare focused private equity groups. SCALE was founded in Jan 2019 and focuses in elevating management performance across healthcare services.Just three years after Roy founded SCALE, the firm was ranked #1 fastest growing consultancies by Consulting Magazine.Being raised by a father who was a private equity investor before marrying into a family of physicians gave Roy a unique perspective on both worlds and paved the path for him to form SCALE. Austin and Roy discuss Roy's journey to founding SCALE along with the debate between growth by de novo vs acquisition. Get in touch: www.scale-healthcare.com  If you need help finding the perfect location or your ready to invest in commercial real estate, email us at podcast@leadersre.com. Sign up for a FREE vulnerability analysis and lease renewal services View our library on apple podcasts or REUniversity.org. Connect on Facebook. Commercial Real Estate Secrets is ranked in the top 50 podcasts on real estate

In this episode of our Couch Convos: Biz and Tech Talks podcast, we sit down with a consultant recently recognized by Consulting Magazine as Women Leaders in Technology. In this podcast, we're celebrating some of our finest consultants, recognized in 2022 by Consulting Magazine among the Women Leaders in Technology: our Chicago operating group's Anelia Schmitt and Hilary Lee. We wanted to get a take from these leaders on the challenges women face in consulting today and what they have learned from their experiences. One of the challenges that is all too common these days is being tremendously busy, which meant we couldn't make the schedule work to talk to Hilary. Instead, another Chicago leader, Amy McJoynt, joins the conversation. In this discussion, we talk about these challenges and more. While we look back on their formative professional years, we look forwards as well discussing how we can lay the groundwork for the leaders of the future. Join us for this podcast to get Amy's and Anelia's thoughtful insights on the opportunities for women in consulting today. Listen Here Centric Consulting · Biz and Tech Talks 48: Women In Consulting  

As a woman in leadership today, taking unconventional paths leads to more success. This means facing that challenge at work that everyone else is avoiding or putting yourself out on the line to make a tough decision. As a Senior Vice President at Publicis Sapient, Alyssa Altman leads the Automotive and Consumer Products industry in North America. She knows firsthand about shaping her company's leadership. One way she's done this is through a program called the Fellowship in Transformation Leadership which is an MBA-like series that is helping to mold Publicis Sapient's next generation of managers.  Alyssa shares with us today how she builds solid teams that work together to accomplish their goals. She also talks about the importance of providing value to clients and always doing great work while still managing your career. She's familiar with being the sole female leader in an organization and has many times had to find the courage to have that difficult conversation. Alyssa believes in learning from failure. She also believes in being authentic and looks for that quality in the people she hires. In addition, she looks for employees who aren't afraid to make bold moves. Learn from Alyssa's experiences and how she gained confidence as an impactful leader.  Visit https://www.iambeyondbarriers.com/ where you will find show notes and links to all the resources in this episode, including the best way to get in touch with Alyssa.   Highlights: [03:37] Alyssa's journey [09:03] Mastering managing at scale [11:19] Alyssa's WHY [14:01] Doing great work AND managing your career [17:00] Being the only woman [19:44] Gaining the courage to have a difficult conversation [21:58] How to move your ideas forward [25:08] Evolution of effective business development [28:47] Approach to decision making [31:36] Learning from failure [39:24] Designing teams [41:18] Top trait for success [42:17] Common attributes of great leaders [46:26] What Alyssa wishes she had learned earlier in her career [47:48] Biggest trends that will impact business [53:17] The greatest joy of Alyssa's career    Quotes:  “Leaders should not try to be everything to everyone, but instead build a team of people that feel empowered to take ownership and to tell you when they need you.” – Alyssa Altman “You always need to be in the work, because it gives you the perspective, it gives you the connection.” – Alyssa Altman “Don't think of it as a sale, think of it as a partnership that you're helping to bring someone something they are going to see value in.” – Alyssa Altman “As a leader you need to find ways for people to feel like they're winning, even if you have a failure.” – Alyssa Altman “Acknowledge your successes and learn how to market them.” – Alyssa Altman  “Leaders are not afraid to make bold moves and make mistakes and then recover from those mistakes.” – Alyssa Altman  About Alyssa Altman: Alyssa Altman is a Senior Vice President at Publicis Sapient.  She leads the Automotive and Consumer Products industries in North America.  In her role, Alyssa helps her clients find their digital future through the delivery of omnichannel strategies and robust technology solutions. Throughout her 20+ years at Publicis Sapient, it has been her passion to shape and lead diverse teams who realize goals through inclusive collaboration. She believes that with the right people in the room actively engaging with each other, we gain valuable insights that create innovative solutions to any business problem we may face.  When not working directly with clients, she plays an active role in shaping and executing Publicis Sapient's MBA-like leadership program called the Fellowship in Transformation Leadership.  Alyssa also has a keen interest in shaping the next generation of women leaders as an Advisory board member of Publicis Sapient Women's Leadership Network (WLN). Externally, she is an Advisory board member of Debbie's Treasure Chest and sponsors a community service initiative that teaches high-risk teens the skills necessary to enter the workforce. Alyssa was honored by Consulting Magazine as a “Global Leader in Consulting” for Excellence in Engagement. Prior to her tenure at Publicis Sapient, she worked for Ernst & Young in the Strategic Advisory Services Group. Alyssa has an MBA in Finance and Marketing from the University of Chicago Booth School of Business and a BA in English from the University of Michigan.    Links: Website: https://www.publicissapient.com/ LinkedIn: alyssaaltmanpublicissapient  Facebook: alyssa.altman Twitter: AlyssaAltman Instagram: @altmanalyssa

Stepping into an executive leadership role, in a male-dominated field, and scaling to a 400+ employee organization is no easy feat that comes with incredible lessons. In this episode, Claudio and Bernadette welcome Avani Desai, CEO at Shellman, the largest niche CPA firm in the world that focuses on technology and security assessments, and discuss the invaluable wisdom gained over the years regarding leadership and managing scale and growth. Avani Desai is the CEO at Schellman. Avani has more than 15 years of experience in IT attestation, risk management, compliance, and privacy. Avani's primary focus is on emerging healthcare issues and privacy concerns for organizations. Named one of the 2017 Global Leaders in Consulting by Consulting Magazine, she has also been featured and published in the ISSA Journal, ITSP Magazine, ISACA Journal, Information Security Buzz, Healthcare Tech Outlook, and many more publications.Connect with Avani:Website: https://www.schellman.com/LinkedIn: https://www.linkedin.com/in/avani-d-596366/Twitter: https://twitter.com/AvaniDeWatch this episode on YouTube: https://www.youtube.com/watch?v=y1J-XJaaHQoThis episode is sponsored by GFG Solutions. Follow GFG Solutions: https://www.instagram.com/gfgsolutions/Follow Bernadette: https://www.instagram.com/the.band.tee.ceo/

Covid-19 has had an unprecedented impact on the global economy and somehow has redefined the landscape of work. The traditional way of working, which entailed moving to a particular place called an office before work can take place, has been transformed. Technology has proven that work can be done from anywhere given the right tools.One voice that has been big on this for a while now is Jesuthasan Ravin. In a recent interview with INSIDER, he opined that the future of work had become an all-encompassing buzzword, representing everything from automation to working remotely. https://www.businessinsider.com/ravin-jesuthasan-puts-work-first-instead-of-technology-2022-6?r=US&IR=TBut at its core, the future is about breaking jobs down to their essential duties. That's according to Ravin Jesuthasan, the global leader for transformation services at the consulting firm Mercer who has written several books on the future of work."It's essentially going to a much more granular level of analysis than just this thing called a job," he told Insider. We are honored to have him on this episode of the Word Café Podcast.Ravin Jesuthasan, global thought leader, futurist, and Wall Street Journal bestselling author on the future of work, automation, and human capitalHe is a recognized global thought leader, futurist, and author on the future of work, automation, and human capital. He has led numerous research projects for the World Economic Forum, including its ground-breaking studies; Shaping the Future Implications of Digital Media for Society, Creating a Shared Vision for Talent in the 4th Industrial Revolution, and HR 4.0. He is a regular participant and presenter at the World Economic Forum's annual meetings in Davos and Dalian/Tianjin and a member of the forum's Chief Human Resources Officer community  He has been a featured speaker on the topics mentioned earlier at conferences in North America, Europe, Asia Pacific, the Middle East, and Latin America. He has also been featured and quoted extensively by leading business media, including CNN, BBC, The Wall Street Journal, BusinessWeek, CNBC, Fortune, FT, The Nikkei (Japan), Les Echoes (France), De Telegraaf (Netherlands), Valor Economico (Brazil), Business Times (Malaysia), Globe and Mail (Canada), South China Morning Post, Dubai One TV and The Australian among others. He is a frequent guest lecturer at universities worldwide, including Oxford University, Northwestern University, Caltech, and the University of Southern California.  He was named to the Thinkers 50 Radar Class of 2020. I have also been recognized as one of the top 25 most influential consultants in the world by Consulting Magazine, one of the top 8 future of work influencers by Tech News, and one of the top 100 HR influencers by HR Executives. He is the author of Transformative HR, Lead The Work: Navigating a World Beyond Employment, Reinventing Jobs: A 4-Step Approach to Applying Automation to Work, and the Wall Street Journal bestseller; Work Without Jobs: How to Reboot Your Organization's Work Operating System. He has authored over 200 articles, including 15 for the Harvard Business Review and the Sloan Management Review. My article in the HR People and Strategy Journal entitled Performance Management as a Business Discipline received the Walker Award for the most original and valuable contribution to the HR profession.Jesuthasan works with tech leaders and other business stakeholders to find opportunities for innovation. Thinking about jobs on a task-by-task basis leaves more room for innovating, according to Jesuthasan. In his eyes, understanding the essential duties of a job can best help stakeholders decide if artificial intelligence, automation, or another form of work is best for the gig.  Support the show

Amelia Dunlop is the Chief Experience Officer for Deloitte Digital and leads our Customer Strategy & Applied Design practice. She is passionate about elevating the human experience and exploring how organizations can connect with the humans whom they call customers and employees. She loves solving messy problems that require both new insights about what it means to be human and new innovative solutions.Amelia speaks and publishes frequently on the topic of the human experience, strategy, and innovation. She received Consulting Magazine's 2020 Top Women in Technology award for Excellence in Innovation. She holds a degree in sociology from Harvard University, a master's degree in theology from Boston College, and a master's degree in business administration from Cambridge University. Originally from London, Amelia now lives in Somerville, Massachusetts with her husband and three children. ELEVATING THE HUMAN EXPERIENCE: Three Paths to Love and Worth at Work (Wiley, on sale October 26, hardcover) is a book for anyone who knows what it's like to struggle to feel loved and worthy when showing up at work. It is for people who are weary of bringing their authentic identities to work, because they are female, black, brown, gay, or any of these intersections. It's also for people who have no idea what it may feel like to struggle every day just to feel loved and worthy, but love and lead people who do.With equal parts courage and insight, Dunlop tells her story of what it means to discover her own sense of love and worth in her twenty-year career as a management consultant at the world's largest professional services firm. By focusing on the human experience, Dunlop believes that we go beyond just showing up—we build relationships that matter. We seize attention, build love, inspire dreams, create connections, respect and recognize individuals, and build confidence. www.deloittedigital.com/us/en/profiles/amelia-dunlop.html See acast.com/privacy for privacy and opt-out information.

A diretora do departamento de Fusões e Aquisições e de Tecnologia da Deloitte em França torna-se esta quinta-feira a única mulher portuguesa a receber um prémio internacional atribuído pela revista norte-americana “Consulting Magazine”.

This week on the Voices of CX Podcast, we talked to Amelia Dunlop, Chief Experience Officer at Deloitte Digital. She talked about her greatest passion, elevating the human experience in the workplace and how love should be part of that conversation.

Mark Retz is the Managing Director of Systems Evolution, Inc. (SEI), a business and technology management consulting firm.   He built his expertise from working across many industries and has a diverse career and dynamic background.  His goal is to help clients define the problem, identify solutions, implement plans, and get things done.  He drives his clients to determine the obstacles and barriers to success, as individuals, as teams, and as a business and discusses how best to get results.  He talks about the art of enabling self-realization and bringing empowerment to his clients.  He shares about bringing the care factor and commitment to foster trust.  He talks about how leadership and management of people are changing.  And Mark and Shandee compare and contrast internal or external hiring and buying or building technology. SEI was named #2 Best Small Firm to Work For by Consulting Magazine and helps clients across various industries transform their businesses through the implementation of improved technology, optimized processes, and more effective use of their data that enhance results and focuses on delivering superior value.  

Hana Ben-Shabat is the founder of Gen Z Planet, a research and advisory firm helping leaders across sectors and industries to prepare for the changes that the next generation of employees and consumers bring. She is the author of Gen Z 360: Preparing for the Inevitable Change in Culture, Work, and Commerce (July 2021) Known for her creativity, expertise, and insights, Hana is an award-winning management consultant who was named as one of the "Top 25 Consultants" by Consulting Magazine. She is a sought-after speaker and commentator on consumer behaviors and trends and has been quoted in leading media publications including The Wall Street Journal, New York Times, San Francisco Chronicle, The Economist, Forbes and Fortune as well as Women's Wear Daily and the Business of Fashion. Her keynotes speeches are often described as "insightful", "thought provoking", and "full of practical ideas and advice" Before founding Gen Z Planet, Hana was a partner and board member of the global management consulting firm Kearney where she co-led the firm's Global Consumer Institute and advised clients around the world on issues of corporate strategy and organizational effectiveness. Before that she held marketing positions at several Israeli tech companies. Hana holds a B.A. degree in Political Science (major) and Psychology (minor) from Tel Aviv University, an M.B.A from Rotterdam School of Management, and a diploma in Corporate Finance from London Business School. Link to profile on e-speakers: https://www.espeakers.com/marketplace/profile/43190/simple Link to Book on amazon: https://amzn.to/2VtFpdW Website: www.genzplanet.com Social Media Links: LinkedIn: https://www.linkedin.com/in/hanabenshabat/ Twitter: @hbs360 or @genzplanet Instagram @genzeeplanet

Welcome to the The Voice of Retail , I'm your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada For business leaders and marketers from around the world, author and Bain Fellow Fred Reichheld is a household name - even The Economist named him the “high priest” of customer loyalty. Today, I'm thrilled to sit down with the inventor of the Net Promoter Score to peel back the layers of the NPS v3.0, and the new era of customer loyalty in the post-COVID world. We talk about what 80% of marketers are getting wrong with Big NPS, Earned Growth and delve into his latest book “Winning on Purpose”. Thanks for tuning into today's episode of The Voice of Retail.  Be sure to subscribe to the podcast so you don't miss out on the latest episodes, industry news, and insights. If you enjoyed  this episode please consider leaving a rating and review, as it really helps us grow so that we can continue getting amazing guests on the show.I'm your host Michael LeBlanc, President of M.E. LeBlanc & Company, and if you're looking for more content, or want to chat  follow me on LinkedIn, or visit my website meleblanc.co!About FredExpertiseNet Promoter System℠Sales and MarketingNet Promoter® for PeopleFred Reichheld is a Bain Fellow and founder of our Loyalty practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.His work in the area of customer and employee retention has quantified the link between loyalty and profits. Fred's books, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001); The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press) have each become best sellers.In his most recent book, Fred reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have used the Net Promoter System (NPS) to generate extraordinary results. He explains how NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors. Fred is a frequent speaker at major business forums and his work on loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty and he is also a LinkedIn Influencer, a member of a group of corporate leaders and public figures who are thought leaders in their respective fields.Consulting Magazine chose Fred as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty.Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978). Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus        Global E-Commerce Tech Talks  and       The Food Professor  with Dr. Sylvain Charlebois and the all new Conversations with CommerceNext podcast.  Last but not least, check out my new YouTube cooking show, Last Request Barbecue!You can learn more about Michael       here  or on       LinkedIn. 

Fred Reichheld is the creator of the Net Promotor Score (or NPS). He is a Bain Fellow and the founder of their Loyalty practice, which helps companies achieve results through customer and employee loyalty. His work in the area of customer and employee retention has quantified the link between loyalty and profits. He's authored numerous best-selling books including The Loyalty Effect, Loyalty Rules!;  and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World. His work has been widely covered in outlets like The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist.  Consulting Magazine  chose Fred as one of the “25 Most Influential Consultants”. According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty. This episode covers key take-aways from his most recent book: Winning On Purpose: The Unbeatable Strategy of Loving Customers. In this podcast he shares: How too many companies misuse—even abuse—NPS Lessons from companies like Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit who get it rightWhy our historical view on capitalism is fading and why the emerging concept of capitalism will lead you to being truly customer-centric Why focusing on investor returns or even employee happiness is short-sighted And why establishing and truly living a core purpose is fundamental to your company's long-term success __________________________________________________________________________________________-Fred Reichheld__________________________________________________________________________________________Episode Timeline:00:00—Introducing Fred Reichheld + The topic of today's episode2:07—What made you revisit your idea of NPS?2:47—How are companies misusing NPS?3:54—Why do the ideas about focusing on various themes that aren't centered around the customer, never work out?5:25—Can you define the golden rule?6:22—How do you overcome the resistance to the language of what many consider "soft skill" language?8:28—What metrics should we be starting to embrace?11:10—Can you give us an indicator or metric that can help us gauge how much we're learning?12:54—What is the role of culture and values in this topic?15:40—Could you explain how capitalism fits into all of this?17:01—How can people follow, find and learn from you?__________________________________________________________________________________________Additional Resources: Company page: https://www.bain.com/our-team/fred-reichheld/Twitter: https://twitter.com/FredReichheldLinkedIn: https://www.linkedin.com/in/fredreichheldNewest Book: https://www.netpromotersystem.com/books/winning-on-purpose/

Fred Reichheld is the creator of the Net Promotor Score (or NPS). He is a Bain Fellow and the founder of their Loyalty practice, which helps companies achieve results through customer and employee loyalty. His work in the area of customer and employee retention has quantified the link between loyalty and profits. He's authored numerous best-selling books including The Loyalty Effect, Loyalty Rules!;  and The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World. His work has been widely covered in outlets like The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist.  Consulting Magazine  chose Fred as one of the “25 Most Influential Consultants”. According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty. This episode covers key take-aways from his most recent book: Winning On Purpose: The Unbeatable Strategy of Loving Customers. In this podcast he shares: How too many companies misuse—even abuse—NPS Lessons from companies like Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit who get it rightWhy our historical view on capitalism is fading and why the emerging concept of capitalism will lead you to being truly customer-centric Why focusing on investor returns or even employee happiness is short-sighted And why establishing and truly living a core purpose is fundamental to your company's long-term success __________________________________________________________________________________________-Fred Reichheld__________________________________________________________________________________________Episode Timeline:00:00—Introducing Fred Reichheld + The topic of today's episode2:07—What made you revisit your idea of NPS?2:47—How are companies misusing NPS?3:54—Why do the ideas about focusing on various themes that aren't centered around the customer, never work out?5:25—Can you define the golden rule?6:22—How do you overcome the resistance to the language of what many consider "soft skill" language?8:28—What metrics should we be starting to embrace?11:10—Can you give us an indicator or metric that can help us gauge how much we're learning?12:54—What is the role of culture and values in this topic?15:40—Could you explain how capitalism fits into all of this?17:01—How can people follow, find and learn from you?__________________________________________________________________________________________Additional Resources: Company page: https://www.bain.com/our-team/fred-reichheld/Twitter: https://twitter.com/FredReichheldLinkedIn: https://www.linkedin.com/in/fredreichheldNewest Book: https://www.netpromotersystem.com/books/winning-on-purpose/

Sue Bethanis hosts Amelia Dunlop, Chief Experience Officer at Deloitte Digital and leader of the US Customer Strategy and Applied Design practice for Deloitte Consulting LLP. Amelia helps companies develop winning strategies that combine innovation, creativity, and digital strategy. She received Consulting Magazine's 2020 Top Women in Technology Award for Excellence in Innovation.Amelia leads a team of problem solvers who use human-centered design and customer insights strategy to help businesses shift their focus from the customer experience to the human experience. As marketers, she says we have an opportunity to create more human experiences—earning long-term loyalty and trust in the process. Amelia loves helping clients tackle their toughest problems and build organizational momentum to turn the future they imagine into a reality.Author of the new book Elevating the Human Experience: Three Paths to Love and Worth at Work, Amelia writes and speaks regularly about human experience, creativity, and customer strategy.Sue and Amelia discuss: Why love and worth at work? (There's data…) How Hybrid is making this harder? Or is it? The “three paths” and practical tips from each.

Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice and the author of five books including The New York Times bestseller, The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. Fred is a frequent speaker at major business forums and his work on customer loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek and The Economist.   His upcoming article to be published in November marks his 15th contribution to the Harvard Business Review. In 2012, he became one of the original LinkedIn influencers, an invitation only group of corporate leaders and public figures who are thought leaders in their respective fields. In 2003, Consulting Magazine named Fred as one of the world's 25 Most Influential Consultants.   According to The New York Times, he put loyalty economics on the map. The Economist refers to him as the “high priest” of loyalty. Reichheld graduated with honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978). He's based in Cape Cod and Miami.   Questions   Could you share a little bit about your own journey? How is it that you got to where you are today? Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results? Could you share with us maybe two or three things that you believe are contributing drivers of loyalty? What are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter? Could you share with us what is Customer Capitalism exactly? And how does that impact the consumer? Could you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? Could you also share with us maybe one or two books that have had the biggest impact on you? Could you share with us what's the one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can our listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to keep you on track, or at least get you back on track if for any reason you get derailed. Do you have one of those?   Highlights   Fred's Journey   Fred shared that early in his career at Bain & Company, he noticed companies similar to us all, some brand new, some quite mature, but they were all outperforming all of the things he learned at the Harvard. Some were crushing it and a good example was enterprise Rent-A-Car, who started out as a tiny little rental leasing agency in St. Louis, and has grown now to become the largest car rental company on Earth without ever having to tap public equity markets, it's still a private company. And you think, Gosh, what I learned at Harvard was a capital intensive business, low growth industry, low margins, there's no way that you could grow on internally generated cash.   So, when he went to meet with Andy Taylor, their CEO, he said, “Fred, there's no secret, there's only one way to grow a successful business sustainably.” And so, he was listening for this great secret. And he said, “You treat your customers so they come back for more and bring their friends.”   And that basic idea changed his world because that's what he now understands is the key to success. If your customers are coming back for more and bringing their friends, your economic flywheel will crush the competition.   What is the Net Promoter System and How Companies Can Use it to Yield the Best Results   Me: Amazing. So I had an opportunity to get an advanced copy of your book Winning on Purpose: The Unbeatable Strategy of Loving Customer. I really, really love it. I haven't finished reading it as yet, but I've gotten quite far in it. And so, I just wanted you to share with us.   Fred, in the book, especially in the preface and the foreword, you kind of mentioned that you have this net promoter system, but people are not actually using it the way how you created it to be used. Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results?   Fred shared that he's long been troubled by the fact that financial accounting is how we run our businesses. And while financial accounting is very good at telling us when we've extracted a million dollars from our customers wallets, it does nothing in helping us understand when we've enriched a million customers lives or when our teams have done work that's meaningful and toward an important purpose.   And Net Promoter was his attempt at helping companies measure that important idea of all the lives you touch, how many are enriched? How many diminished? And that evolved into Net Promoter Score is based on one question, how likely you'd recommend us to a friend, 0 through 10.   And it turns out that when someone gives you a 9, and especially a 10, you've enriched their life, you've lived up to the golden rule of loving your neighbor.   And 0 through 6, you failed, you diminish their life. And so, this notion of Net Promoter Score is just keeping track of all the lives touched, how many enriched, how many diminished, and how many promoters, how many detractors, it's very practical for running a business because your promoters are your assets, who come back for more and bring their friends. But also, it's a little bit inspirational because putting your teams to work, and enriching lives and measuring that outcome and helping them learn how to do better, that's really helping them live the right kind of life.   The Contributing Drivers of Loyalty   Me: So, at the end of the day, we're all trying to build better relationships with our customers. Now, in your book, you also said that loyalty means investing time and resources in relationships.   Do you know maybe could you share with us maybe based on your experience and your research, you've definitely been in the thing way longer than I have; maybe two or three drivers that you think contribute to loyalty.   And this is loyalty in general, which I'm sure impacts business relationships, because I mean, loyalty is something that as human beings, we do link it to a person. For example, if you have an animal, your dog is loyal to you as the owner, in a relationship; you're loyal to the other person that you're in the relationship with, whether it's a personal or professional relationship. So could you share with us maybe two or three things that you believe are contributing drivers of loyalty?   Fred shared that he thinks it's quite poorly understood in this day and age when people are demanding loyalty and trying to get loyalty through gimmicks and marketing, so called loyalty programs. So, he thinks it does make sense to get back to basics.   He thinks loyalty is an investment from you and another person in a relationship. And you think, “Why would I invest in someone else?” Well, it's because they stand for what you believe in you.   You believe that they'll reciprocate and treat you reasonably and not abuse your trust and that you're in a position to actually do something to make their life better. Otherwise, you're just wasting your time.   A lot of people think about loyalty as, “Oh, I want them to be loyal to me.” He thinks the way to start is, “How can I invest in this relationship and love them, make their lives better?”   And that's what great companies' do, that's what great leaders do, they inspire their troops to find ways to enrich the lives of customers sustainably, of course, profitably. But the whole goal in a business is making your customers lives better. Because when you do that, you're investing in the right relationships, they come back for more, they bring their friends, they say great things about you, they become your public relations force, that's how great business works.   And he thinks we get drawn off center a little bit because the larger our company is, the more it's run through financial mindset. It's our accounting numbers that we seem to view as the framework of success, when in fact, no, it's this golden rule ideas, it's love thy neighbor as thyself. And when you do it, you'll see the results because when customers feel the love, they are loyal and that's at the core of loyalty, it's earning loyalty by enriching customers lives. And loyalty from employees, by putting them in a position to earn lives of meaning and purpose, by enriching the lives of customers that they touch.   Me: I like the fact that you mentioned that it's not just about loyalty in terms of you getting the person to be loyal to you, but it has to be earned and it's not something that can be bought. So I'm glad that you mentioned at the beginning that a lot of these loyalty programs and marketing initiatives that organizations have that they dub as loyalty programs are not actually programs that will make or even influence your customers to be loyal to you. So it's good that you identified for us that loyalty is something that is earned.   What Companies Should Look for to Enrich the Lives of Customers   Me: Now, in terms of showing your customers or enriching their lives regardless of the industry that you're in, whether you're a financial company, you sell insurance or you have credit cards, or you're a retail company, what are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter?   Fred shared that of course it does. And yet, he finds that the most successful businesses, whether dealing with teenagers today or octogenarians, it's understanding how to communicate effectively, how to always act in your customers best interest, to listen very carefully to how you're doing and what they need. Because at the core, a business is trying to solve the customer's problem, it's trying to turn a frown, into a smile, and the human process of understanding that, he doesn't think that's changed in thousands and thousands of years. Of course, the technologies we use, the innovative approaches, those open up wonderful new opportunities, but the basics, they haven't changed.   One of his colleagues at Bain, they joined about the same year, Scott Cook, who's the founder of Intuit, who has built TurboTax, and other very successful business, huge, huge success.   And he said, “Fred, you want a big business, solve a big problem for your customers.” And that's the right way to think about it, “I am going to be a reliable resource that is going to make a real difference in your life by turning that frown into a smile, and I'm going to measure my success that way.”   Obviously, profits are necessary but those who think of profits as the true objective, they're not going to grow a very big business very long because that's very selfish, “How much money can I extract from your wallet, get away from me, I'm not going to tell you anything about myself for what I need.” If he has someone who actually acts in a loving, caring way, they're a mutually beneficial relationship affair. But that's the kind of person he's willing to actually share his information with and give constructive feedback to because he wants them to succeed, he wants them to succeed in helping him solve problems.   What is Customer Capitalism and How it Impacts the Consumer?   Me: So, while I was reading part of your book as well, I bucked up on a term, Customer Capitalism. Could you share with us what is that exactly? And how does that impact the consumer?   Fred shared that he thinks people have a framework in their heads about capitalism that's just dead wrong, that maximize shareholder value as the underlying concept. Through the years, whether it's Milton Friedman, or Adam Smith, there's an ancient and an out of date framework that people call capitalism, that without giving it this name, it's financial capitalism, because it's based on this idea of profits and shareholder and investor is the king. He thinks that has changed over the last few decades, at least, to where now, there's so much capital in the world; you can raise millions and millions if you have a good idea.   What there's not infinite amounts of are good people with good ideas who are willing to work together in a team framework to serve others.   And the real capital in that system, our customers, all the cash flow comes out of customers' wallets.   So let's keep track of how many customers you have, how many are coming back for more, how many referrals you're getting, that was the basic, those are the keystone metrics in customer capitalism.   And more than anything, it's being clear about the purpose. If the purpose in the old school capitalism was maximizing profits and shareholder value, in customer capitalism, the purpose is to enrich the lives of your customers.   Bain did a survey of a couple 100 Senior Executives around the world, C suite executives and they found that only 10% believe that the primary purpose their business existed was to make customers lives better. They thought it was about profits or great place to work or balance duties to shareholders, stakeholders. He just thinks that is dead wrong. A good business, a sustainable business has to have a primary purpose of making their customers lives better.   Me: Amazing. One of the companies that you mentioned in your book when I was reading was Chick-fil-A and I absolutely love Chick-fil-A, both me and my daughter. But one of the things that I really love about Chick-fil-A was the fact that I remember I traveled a few years ago and my daughter wanted to get something from them on a Sunday and they're actually closed on Sundays and I thought that was awesome, from what I read that was a principle that their organization had and they've lived it up to this day and they've still been very successful even though they're closed on a day when they could be making more profit, as you mentioned.   Fred stated that the purpose of Chick-fil-A is certainly to enrich the lives that it touches. It's interesting, the founder, Truett Cathy was one of his early teachers in his business career, and they're totally different people. He's a Southern, he was a Southern Baptist, very, very conservative point of view. He (Fred) lives up in New England, Unitarian Universalist, you couldn't be more liberal in your religious thinking. And yet they had enormous overlap at the core, he picked a proverb from the Bible, that essentially, it says, “A good name is worth more than silver or gold.” Or in other words, your reputation is everything, which he thinks is so true.   And this notion of net lives enrich and Net Promoter Score, you think about when you enrich a life, you're living up to the golden rule, you're loving a neighbor, when you diminish your life, you're failing.   And so, the reason Chick-fil-A has been very interested and supportive of Net Promoter is because we're trying to achieve the same mission, this is back to Truett Cathy's words, he was inspired to turn frowns into smiles on his customers' faces and that is the purpose of the business.   So, then you mentioned Sunday, he asked him why he closed on Sundays and he said, “It's not a religious thing, Fred.” He's a very religious guy but he's not preachy, their business does not put biblical quotes at the bottom of their cups, and they're not proselytizing in the parking lot. They try to be models; they try to help their people live up to this standard of loving your neighbor. And closing on Sundays, he just knew that you could not run a restaurant and have the manager there 7 days a week, you'll kill yourself. And he said, “Given that, and I definitely want my store operator there running the place not delegating to an assistant.” He said, “We have to close a day and closing Sundays gives this signal that we care about our people, and we care about golden rule.”   As he said, “But you know, Fred, I go to other restaurants on Sunday, it's not like it's wrong to go out and eat at a restaurant on Sunday. It's just wrong for us to try and have our managers running a business 7 days a week.” And he thinks it's brilliant. And it is a signal. He thinks it reminds people that they're different. And you're right, their productivity, they have far higher sales per unit than any of the competitors. And those competitors are open 7 days a week. And it shows you when you get the purpose right; your business can crush the competition.   App, Website or Tool that Fred Absolutely Can't Live Without in His Business   When asked about online resource that he cannot live without in his business, Fred shared that it's a new one for him, he discovered a company through one of his Bain partners, it's called BILT. The reason they were intriguing to him was their goal is to help their customers, their customers tend to be consumer brands, like Weber, who makes grills and place at manufacturers and so on. They try to help them build promoters among their customers, to create more promoters.   And what they've done is just taken one of the most painful steps in every customer's journey episode, which is assembly and first use, using paper instructions, which these paper instructions are horrible, let's be serious, they're written by engineers whose English is certainly their second language and they're just totally unintuitive.   So, BILT takes the 3D CAD drawing from the manufacturer, and then turns it into great little 3D instructions on how to assemble and use your product effectively and it's free to the consumer. So you go to a Home Depot or Costco and you'll start to see BILT on the packaging, and you know that you're going to get that home and you'll be able to put this thing together quickly and you'll feel great about yourself or Home Depot will have their faucets or ceiling fans, things that are really tricky to install, or garage door openers, and you go to BILT and you put the product in it and it downloads up to date information about how to put it together in a very intuitive way where you can zoom in and pinch out and rotate upside down and voice activated to help you guide you through your journey, it's just brilliant.   Me: Nice, very good. They obviously saw a need in the market, as you said, a problem that people were having challenges with and complaining about and created a product that would be applicable to make people's lives easier.   Fred stated that try ordering a bicycle online, you get it back to your driveway and then you try to put it together using paper instructions and he thinks you'll see why BILT is so successful.   Me: Yes, I can just imagine and my coordination of doing things like that are extremely poor, so I'm sure I'd benefit from using BILT.   Books That Have Had the Greatest Impact on Fred   Me: Could you also share with us maybe one or two books that have had the biggest impact on you? I'm sure you have many because you've been around for quite some time and I'm sure you've had to read and engage with a lot of authors over the years that have definitely helped enrich your life and the lives of others. But is there maybe one or two that have definitely had a great impact on you over the years, maybe something you read a long time ago, or even something you read recently?   When asked about books that have had biggest impact, Fred shared that he read a lot of books. Actually, he listens to them now; his eyes are so strained from working at his computer and writing a book, he can't read in a relaxed way so he listens to Audible. Probably the most impactful book in the last 10 years was written by a guy who passed away, Clayton Christensen was a business school professor, who he got to know, he worked briefly at Bain and then worked at an entrepreneurial thing and ended up at Harvard.   He wrote a book called How Will You Measure Your Life? And he (Fred) thinks he's just absolutely right. And the reason that helped him is, he thinks you do need to measure a life carefully, that's what a Net Promoter Score is, of all the lives he touched, how many enriched, how many diminished?   That's how you measure a life. And he thinks Clayton put this in very human terms, and thinking about that, not just in a business sense, but all of your relationships in life, how do you think about investing in those relationships and being loving and loyal in a way that's not just correct in your mind, but you know the other party felt the love, you have to get feedback on how you enrich their life. So, How Will You Measure Your Life is a big one.   There's a recent book by Adam Grant called Think Again: The Power of Knowing What You Don't Know, that he thinks is quite good. Adam is a guy that they must think along the same lines, because it was an earlier book that he wrote about it's called Give and Take. And he just makes the case that the world is full of people; there are some people who are givers, there are people who are matchers, they want a relationship to be in balance and then there are takers. And he said, one of the keys to life is avoid those takers, they're sociopaths, you can try and change them, but good luck.   And he thinks this is important and living a golden rule existence. Not all people want to be part of a community where people are treated with love and care, they'll abuse that community and he thinks if they can't be fixed, they have to be excluded. And then Think Again, Grant just says, we have these mindsets that are fixed, and he thinks of financial capitalism as a fixed mindset for 90% of the world and he needs to change the way people think about the purpose of business and how to enrich a life.    What Fred is Really Excited About Now!   Fred shared that he got the paperback galley of Winning on Purpose just a week ago and he can't take it off on his desk, but very pleased with the way it's come out. And that's going to be every day of his life for the next probably 90 days is how to get people to see the relevance of this book to their personal lives, not just their business lives because the subtitle of Winning on Purpose is “The Unbeatable Strategy of Loving Customers.” And loving customers, it doesn't sound like it's a business book, he doesn't know what it sounds, just a little flaky but it's not because this notion of loving thy neighbor as thyself is the core, it's the highest standard in human affairs. And what he's arguing and Winning on Purpose is that, that is how you win.   When you enrich lives, you have to do it sustainably, and you have to do it profitably, but that's not the magic, accountants can do the profits for you. The magic is figuring out how using your energy and ingenuity to love your customers and have them come to trust you and come back for more and bring their friends but it goes so far beyond business.   So, the great challenge he's got is getting people to recognize, he wrote this book for his granddaughters, infants who he wants them to see how you live the right life. And it sets out a way of measuring progress that he thinks is consistent with what Truett Cathy had in mind of building a reputation that you'll be proud of, and investing in relationships where you can earn people's loyalty.   It's probably a good rule of thumb anywhere to just don't spend time with a person unless you can figure out a way to make their life better. And by the way, the good news, chapter two and five of the book, demonstrate that companies that do this, they're the ones that get rich.   It's not clear from reading the Wall Street Journal, but every company, every industry, where they look at the Net Promoter Score, versus the competition, measured carefully, correctly, not just some self reported vanity metric, but real apples to apples.   It's the company with the highest Net Promoter Score who is growing faster and delivering better total shareholder value. And that's really good news.   But people are the mindset is fixed, they just don't get it. They say, “Oh, that's just some industries.” No, every time they're finding it, how did Andy Taylor grow to be the biggest car rental company on earth? How did Apple become one of the biggest companies on earth? Because they built a set of customers who are Promoters who are out there buying more stuff, and referring their friends and giving good feedback because they trust you, and making your employees feel special and loved, that's the flywheel that's going on. So, he's trying to convince the world that business works in a very different way than they probably learned in business school, or if they read the Wall Street Journal and The Economist.   Me: And you know, one of the things that kind of came in my head just now when you're speaking in terms of what we were taught in school versus what is reality, the reality is, a business isn't a static thing, it's made up of people and without people in the business, there is no business and people are human beings with feelings and emotions. And you get more out of people when they feel loved, when they feel listened to, when they feel heard, as you said, when you enrich their lives. So, if you really do live that principle, I'm sure you'll win in all aspects of your life.   Fred shared that he's worked at Bain & Company since 1977. So what is that 43 going on 44 years now. And they've been through good and bad times. For the last 10 or 20 years, it's been good times. If you look on Glassdoor, the place that rates businesses as great places to work, Bain, this year, it's the best in the world according to Glassdoor, it's always been one of the top several since Glassdoor started. And Bain hires lots of different kinds of people. But these are really ambitious, talented people. And even with that slice of ambitious people, when you look at what makes a person happy at work at Bain, they want to feel loved; they want to feel like they're a valued member of a team that wins with its customers. So it's an act of service and if you ask, remember he said the typical business person in the world, 10% of them think the reason their business exists is to enrich customer lives, at Bain, if you just ask everybody through the company, you find 60% to 70% of the people think the reason Bain exists is to make their clients more successful.   It's a servant culture where love is at the core, helping people succeed and putting smiles on faces and that's what makes it a great place to work.   And the irony is, he knows what makes, at least he thinks he knows what makes Bain a great place to work, it's that they are dedicated to helping their teams make a difference in their clients success, and be recognized and rewarded and part of a team that helps achieve that.   And it's financially successful but that's not the purpose, the purpose is making their customers lives better. And he thinks most great places to work lists, completely ignore that. They think it's refrigerators full of beer in the break room, pool tables and ping pong and cool fringe benefits, that's the fringe, the core is being on a team where you're playing a valued role at really making a difference in a customer's life.   Where Can We Find Fred Online   Website - https://www.netpromotersystem.com/ LinkedIn – Fred Reichheld   Quote or Saying that During Times of Adversity Fred Uses   When asked about a quote or saying that he tends to revert to, Fred shared that he wished he did. When he's preaching to whether it's at the dinner table or elsewhere, he goes back to this idea of how important loyalty is. You got to understand what your life stands for, what is your purpose as an individual and then the way you live that purpose is to invest in relationships with other people who share that purpose. And it's how you can invest and help those people succeed that he thinks helps you achieve your mission. So, “Choose your loyalties wisely, they guide your life and they define your legacy.”   Me: Love it, choose your loyalties wisely, they guide your life and define your legacy. Amazing. Love it, absolutely love it. And I'm sure every person on the face of this earth that wants to do good, wants to leave a good legacy behind. So the only way to do that, I believe, as you had said was to try and live by doing those actions on a daily basis, do it consistently because that's the only way when you leave this world you'll be able to leave that legacy.   Fred stated that and measure, so many people would say, “Oh, I can't measure love.” And he would say, actually you can, you can get feedback from your customers in a systematic Net Promoter framework and understand how many lives you've enriched and that is your legacy. And then you should be measuring your way toward the kind of life you want to lead.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links   The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld Winning on Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld How Will You Measure Your Life by Clayton Christensen Think Again: The Power of Knowing What You Don't Know by Adam Grant   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Sam Dawes is a digital transformation expert with manufacturers across the globe. Adept at delivering complex cross-functional programs that deliver impact, Sam works with consumer brand manufacturers to design and implement transformative digital solutions that drive operational excellence. He helped a consumer products client identify more than $10 million in annual benefits across material savings, labor productivity, IT spend, and overhead reduction. He was recognized by Consulting Magazine as a “Rising Star of the Profession” (35 under 35) in 2016 for Excellence in Client Service. Sam is passionate about helping manufacturers address workforce challenges, especially the need to attract and retain top talent. He has been published several times offering unique insights on this topic.

One of Country's top Financial Mentors, Educators and Consultants who helped hundreds of families escape financial dependency and experience financial freedom with the Wealth Freedom Formula! She was nominated by other financial experts as consultant of the year for publication in the Consulting Magazine with 12+ years experience working with the most trusted financial services organizations. She's a happy mom and wife that is focused on bringing the joys my family is experiencing to our clients. Eunicia took time out of her day to share the importance of not leaving money on the table because of financial ignorance. She provided several ways we can always take advantage of financial opportunities and much more. Want to get financial assistance with Eunicia and her team? https://www.empoweredfinancialplanner.com/ Let her know you heard about her from About That Wallet Podcast. #aboutthatwallet #euniciaperet #ATW #EmpowermentFinancialPlanner =|| Books Mentioned ||= #ad Money Master the Game - Tony Robins - https://amzn.to/307Fs19 (audio Book) Blink - https://amzn.to/3H7V2ey (audio Book) Who Not How - https://amzn.to/3C2aDbA (audio book) THANK YOU FOR LISTENING! Continue to support the show by subscribing, sharing and leaving comments on your favorite platforms. This help others like yourself find me. ________________________________________________________________________________ SPONSORS: DISCLAIMER: these are sponsored links in which I get paid and you can benefit for being a listener to the podcast. Start your investment journey with free stocks! https://aboutthatwallet.com/webull Gain access to over 55,000 training videos to increase your skillset: https://aboutthatwallet/offers Buy it on Amazon: https://amzn.to/3tiWXW8 __________________________________________________________________________________ Follow Me: Main page: https://www.aboutthatwallet.com Instagram: https://www.instagram.com/aboutthatwallet/ Special Offers: https://www.aboutthatwallet.com/offers Listen to the podcast on your favorite listening platforms such as Apple, Google, Spotify, Amazon and more!! -- DISCLAIMER: I am not a CPA, attorney, insurance, contractor, lender, or financial advisor. The content in this audio are for educational purposes only. You must do your own research and make the best choice for you. Investing of any kind involves risk. While it is possible to minimize risk, your investments are solely your responsibility. It is imperative that you conduct your own research. I am merely sharing my opinion with no guarantee of gains or losses on investments. If you need advice, please contact a qualified CPA, CFP, an attorney, insurance agent, financial advisor, or the appropriate professional for the subject you would like help with. --- Send in a voice message: https://anchor.fm/aboutthatwallet/message Support this podcast: https://anchor.fm/aboutthatwallet/support

In this session, Amelia Dunlop, author of Elevating the Human Experience, discusses some of the points in her book about creating a better human experience in the workplace. She also shares best practices and strategies on how companies and leaders can use data to foster a better human understanding for their workforce. Amelia's Book: Elevating the Human Experience: Three Paths to Love and Worth at Work by Amelia Dunlop https://amzn.to/3F2lWn1 Podcast Link: iTunes: http://math.im/jofitunes Youtube: http://math.im/jofyoutube As the Chief Experience Officer at Deloitte Digital and leader of the US Customer Strategy and Applied Design practice for Deloitte LLP, I help companies develop winning strategies that combine innovation, creativity, and digital strategy. I lead a team of exceptional problem solvers who use human-centered design and customer insights strategies to help businesses shift their focus from the customer experience to the human experience. As a result of our work, I was honored to receive Consulting Magazine's 2020 Top Women in Technology Award for Excellence in Innovation. Timelines: 1:02 Amelia's journey. 2:06 A brief on Amelia's career. 3:08 The evolution of the field of human experience. 4:30 The proper use of data. 6:36 Pandemic vis a vis the human experience. 8:29 Organization's dealing with the changing customer experience during the pandemic. 10:13 Examples and best practices of a successful organization managing the pandemic. 12:08 What's an ideal experience run organization. 13:51 Exciting experiments on the human experience are trending today. 16:01 Advice for leaders to create a better human experience. 17:39 Practical steps leaders can take in creating a better human experience. 22:10 On Amelia's book "Elevating the Human Experience." 25:03:00 Three ways to achieve self-worth. 27:00:00 Evaluating the three paths to self-worth. 30:28:00 Challenges to attain self-worth. 33:41:00 Dealing with low self-worth. 35:52:00 The changing perception of self-worth from a cultural point of view. 38:33:00 Steps organizations can take to create an environment of self-worth. 42:15:00 The role of data in creating a human-centric organization. 44:00:00 The role of a leader in creating a human-centric organization. 45:20:00 Connection between self-worth and burnout. 48:15:00 The ideal reader for "Elevating the Human Experience." 49:26:00 Rapid fire. 51:38:00 Amelia's success mantra. 53:00:00 Can curiosity be taught? 55:38:00 Amelia's favorite reads. 59:28:00 Closing remarks. About TAO.ai[Sponsor]: TAO is building the World's largest and AI-powered Skills Universe and Community powering career development platform empowering some of the World's largest communities/organizations. Learn more at https://TAO.ai

Episode Summary:“If you don't start with reality, you can't fix it.” Simple yet deeply meaningful. Alex Liu – one of the world's top management consultants – has an interesting take on lots of things, including diversity and how to make it work better, racism and how to make it stop working, and joy at work, the secret sauce of successful organizations. All on this episode of The Sydcast.Syd Finkelstein Syd Finkelstein is the Steven Roth Professor of Management at the Tuck School of Business at Dartmouth College. He holds a Master's degree from the London School of Economics and a Ph.D. from Columbia University. Professor Finkelstein has published 25 books and 90 articles, including the bestsellers Why Smart Executives Fail and Superbosses: How Exceptional Leaders Master the Flow of Talent, which LinkedIn Chairman Reid Hoffman calls the “leadership guide for the Networked Age.” He is also a Fellow of the Academy of Management, a consultant and speaker to leading companies around the world, and a top 25 on the Global Thinkers 50 list of top management gurus. Professor Finkelstein's research and consulting work often relies on in-depth and personal interviews with hundreds of people, an experience that led him to create and host his own podcast, The Sydcast, to uncover and share the stories of all sorts of fascinating people in business, sports, entertainment, politics, academia, and everyday life. Alex LiuA trusted advisor to CEOs and boards, Alex joined Kearney as a partner in 1996 and later served as head of the firm's global Communications, Media & Technology Practice and as a member of the board of directors. He was elected as the firm's ninth managing partner in 2018. He also serves as the firm's chief diversity officer. Alex has served as both speaker and co-chair at World Economic Forum (WEF) events, including the Annual Summit in Davos and the WEF Africa Summit, sharing his perspectives on the fourth industrial revolution and future-workforce topics. He is also a member of the WEF International Business Council (IBC), an advisory body made up of 100+ influential chief executives and chairs. Alex has been published in The Harvard Business Review, featured in The Financial Times, and selected a “Top 25 Consultant” by Consulting Magazine and a Top 20 Global Diversity CEO in 2020. He hosts a podcast #Joy@Work. Alex has previously served as a board advisor to Emirates Telecommunications Company (Etisalat) in UAE. Prior to Kearney, Alex was CEO of a technology startup and a partner with the Boston Consulting Group, helping establish the firm's Asian operations outside of Japan in the 1990s. He began his career in brand management at a subsidiary of Procter & Gamble. Alex earned an MBA from Harvard, BA from Yale and serves as a trustee of Episcopal High School (Virginia). He remains an avid rugby player.Insights from this episode:The idea that curiosity and learning is not just beneficial for consultants, but for everyone.Understanding what workplace culture truly is and entails.Identifying responsibilities that business leaders have in recognizing social inequities and leading by example to move toward solutions. Making joy a priority at work.Quotes from the show:Consulting is “the hidden growth industry, because it's an index for change.” -Alex Liu [3:42]“As soon as you stop learning about an industry, a sector, people, how people work, you're not a very good teacher, consultant, or coach. So I think consultants need to be curious. They need to want to make a difference.” -Alex Liu [5:15] “We need to make sure that we create a culture, which is not only you feel psychologically and physically safe to be in, you need to be seen for who you are, not just your identity because most diversity is actually invisible, as you know. It's not just race, gender, or age. It is many other things.” -Alex Liu [13:23]“We're human at our core, and companies and people that are successful recognize and treat people that way--as individuals, not as easy identities.” -Alex Liu [33:50] “If you don't start with reality, you can't fix it.” -Alex Liu [45:50] “Run your own race. Self-define your passion, your definition of success, because you're your own board of directors.” -Alex Liu [59:52]Stay Connected:Syd FinkelsteinWebsite: http://thesydcast.comLinkedIn: Sydney FinkelsteinTwitter: @sydfinkelsteinFacebook: The SydcastInstagram: The SydcastAlex LiuLinkedIn: Alex LiuSubscribe to our podcast + download each episode on Stitcher, Spotify and Apple Podcasts.This episode was produced and managed by Podcast Laundry (www.podcastlaundry.com)

This episode features an interview with Paul Papas, Global Managing Partner of IBM's Business Transformation Services.  He has led the launch of IBM's design and CX division called IBM iX as well as their Enterprise Strategy Consulting services.  Paul has been named one of the world's “Top 25 Consultants” by Consulting Magazine, among the world's top 5 CRM influential leaders, and the “King of Commerce” by CRM Magazine.  Before IBM, he was a Partner at PriceWaterhouseCoopers.  In this episode, Paul discusses providing value to customers first and foremost, incorporating agile and design thinking into CX, and getting clients hooked on the customer journey.Quotes“We're in the services business, myself and my team.  We got into service to be of service to our clients.  When our clients are doing any CX initiative, it's for them to be of better service to their customers.  And when they live up to that ambition, and that calling, that's where you see great things happen.”Time Stamps*[0:15] Intro*[1:15] Taking ownership of your CX*[2:03] Interview begins*[5:25] CX transformation initiatives*[7:06] Helping big companies solve CX problems*[8:21] Set your customer as your North Star*[10:13] Keys to a successful CX transformation*[18:31] How CX has evolved*[29:01] Getting buy-in from the C-suite*[34:12] Rebuilding trust when things go wrong*[44:37] Quick questionsBioPaul Papas is the Global Managing Partner of IBM's Business Transformation Services responsible for IBM's Consulting, Design & Experience, Technology & Analytics, and Business Process Outsourcing services. He leads a 50,000 person global team that helps Fortune 1000 CEOs and other C-suite executives reinvent their businesses by leveraging the latest technology innovations.Thank you to our friendsThis episode is brought to you by IBM. If you are responsible for Customer Experience, they've created a White Paper just for you. In the CX North Star Report, you can learn more about how to activate your CX vision. Download it hereLinks:Find Paul on LinkedInConnect with Paul on TwitterFind Phil on LinkedInConnect with Phil on Twitter

Mark Wietecha, CEO of Children's Hospital Association, joins Innovators to talk about the progress made in pediatric research and what he expects from his organization and children's hospitals around the country in the coming years. From the Children's Hospital's website: Mark is CEO of Children's Hospital Association (CHA), representing over 200 children's hospitals and major pediatric programs with a mission to improve child health through innovation in care, education, and research. CHA advances these aims by leading and supporting national collaboration in public policy and pediatric practice improving the access, quality, and costs of care for children.   Prior to joining CHA, Mark was a management consultant with Kurt Salmon Associates, where he served as the firm's executive chairman, responsible for over 2,000 professionals working across five continents in six languages. His professional work in both adult academic and pediatric medicine has been recognized as among the best in the country, and he has advised most of the U.S. News & World Report “Best” medical centers and children's hospitals. Mark has been named among the nation's “Most Influential Consultants” by Consulting Magazine and as one of the "5 Healthcare Leaders to Know" by Becker's Review.  He is a regular presenter on the future of health care and cited in such media as the New York Times, Wall Street Journal, Politico, and National Public Radio. Mark currently serves on the boards of the Children's Hospital Association, the Council of Teaching Hospitals and Health Systems of the AAMC, the Coalition to Protect America's Health Care, the National Foundation to End Child Abuse and Neglect, OpenNotes, an organization advancing greater patient engagement in their own care, and Virtual PICU Systems, where he is past chairman of the board. He serves on the advisory boards of the Child and Adolescent Health Measurement Initiative at the Johns Hopkins University, the University of Michigan's CMS national quality initiative, and the New York University Sala Institute, with a mission to integrate pediatric care across a large academic teaching hospital. Mark is a former trustee and past chairman of the board of overseers of the UCLA Health System, a former director and past deputy chairman of the board of Management Consulting Group, a public London-listed company, and a former director and past chairman of the board of Kurt Salmon Associates.   Mark's academic training includes a Master of Science in pharmacology from The Ohio State University and a Master of Business Administration from Indiana University. He is based in Washington, D.C. Innovators is a podcast production of Harris Search.  *The views and opinions shared by the guests on Innovators do not necessarily reflect the views of the interviewee's institution or organization.*

Mark Wietecha, CEO of Children's Hospital Association, joins Innovators to talk about the progress made in pediatric research and what he expects from his organization and children's hospitals around the country in the coming years. From the Children's Hospital's website: Mark is CEO of Children's Hospital Association (CHA), representing over 200 children's hospitals and major pediatric programs with a mission to improve child health through innovation in care, education, and research. CHA advances these aims by leading and supporting national collaboration in public policy and pediatric practice improving the access, quality, and costs of care for children.   Prior to joining CHA, Mark was a management consultant with Kurt Salmon Associates, where he served as the firm's executive chairman, responsible for over 2,000 professionals working across five continents in six languages. His professional work in both adult academic and pediatric medicine has been recognized as among the best in the country, and he has advised most of the U.S. News & World Report “Best” medical centers and children's hospitals. Mark has been named among the nation's “Most Influential Consultants” by Consulting Magazine and as one of the "5 Healthcare Leaders to Know" by Becker's Review.  He is a regular presenter on the future of health care and cited in such media as the New York Times, Wall Street Journal, Politico, and National Public Radio. Mark currently serves on the boards of the Children's Hospital Association, the Council of Teaching Hospitals and Health Systems of the AAMC, the Coalition to Protect America's Health Care, the National Foundation to End Child Abuse and Neglect, OpenNotes, an organization advancing greater patient engagement in their own care, and Virtual PICU Systems, where he is past chairman of the board. He serves on the advisory boards of the Child and Adolescent Health Measurement Initiative at the Johns Hopkins University, the University of Michigan's CMS national quality initiative, and the New York University Sala Institute, with a mission to integrate pediatric care across a large academic teaching hospital. Mark is a former trustee and past chairman of the board of overseers of the UCLA Health System, a former director and past deputy chairman of the board of Management Consulting Group, a public London-listed company, and a former director and past chairman of the board of Kurt Salmon Associates.   Mark's academic training includes a Master of Science in pharmacology from The Ohio State University and a Master of Business Administration from Indiana University. He is based in Washington, D.C. Innovators is a podcast production of Harris Search.  *The views and opinions shared by the guests on Innovators do not necessarily reflect the views of the interviewee's institution or organization.*

When organizations are clear, connected, and aligned, achieving breakthroughs daily becomes not only possible, it becomes an expectation. Improving performance requires that organizations get clear about their 'why', where they’re going, and how they’re going to get there. For this to be achieved, leaders and employees need to be connected to what it takes to achieve shared goals and how they can support each other. And they need to be aligned around the ways of working that will unlock the full potential of the organization. In this HRchat, we delve into ways management consulting, coaching, and leadership development can inspire stakeholders and unlock the potential of systems to drive sustained breakthrough business performance.Bill's guest in episode 298 is Andrew Blum, CEO and Managing Partner at The Trium Group, a management consulting firm that helps the world’s largest organizations plan and execute their most complex transformations involving strategy, leadership, and culture.Andrew is a globally recognized thought leader, management consulting pioneer and sought-after C-Suite coach. He was recently named a "Top 25 Consultant" by Consulting Magazine. His mission is to change the world by changing the way business leaders think. For nearly 30 years, he has led breakthrough engagements at many of the world’s top companies and scaling start-ups, including Activision, Cisco, UiPath, KPMG, Discord, Genentech, Robinhood, VMware, Warner Brothers, Zynga, and Nokia. He is known for his unique ability to powerfully collaborate with and unlock the potential of C-level executives and the teams they lead.

This episode of CFO 4.0 features finance journalist and host of the award-wining CFO Thought Leader podcast Jack Sweeney. Jack is the former editor in chief of Business Finance Magazine and the founding editor of Consulting Magazine. He served as editor of Integration Management and Washington Technology and currently runs a blog for Forbes' CFO Network. As the digitisation of financial departments increases, Jack and Hannah discuss what new demands are being placed on the CFO role within businesses and what techniques CFOs can use to build a wider strategic vision for their companies. Other topics covered in this episode include: The CFO as 'storyteller' Why CFOs should be more extroverted What can CFOs do to connect with more people outside finance What does the CFO of the future look like The leadership role of a CFOLinks referenced in this episode:Jack's Forbes articles Jack's LinkedInCFO Thought Leader 

Today I speak with Jack Sweeney, host of the CFO Thought Leader Podcast where he has interviewed almost 700 CFOs about their roles.  Jack is also the winner of the 2018 Excellence in Financial Journalism Award by the NYSSCPAs. A career business journalist, Jack is the former editor-in-chief of Business Finance Magazine and the founding editor (and former editor-in-chief ) of Consulting Magazine . In this episode, we discuss: The bridge from CPA to CFO What do CFO’s learn along the way that they cite as important for their career growth trajectory? Many of Jack’s guests cite the acquisition and improvement of communication skills as a key skillset in their growth. CFOs need to be able to articulate themselves clearly, and tell a story about the numbers to different audiences. Getting specific and dedicated training around communication is invaluable.  Many of Jack’s guests also mentioned they have coaches - executive coaches who can facilitate their personal growth and development.  Also important is how you introduce yourself and greet yourself. You may have only a few moments of someone’s attention, or an instant to make an impression. CPAs looking to step into CFO-type opportunities would do well to give consideration to how they come across in small moments, and what impression they want to leave behind.    Storytelling Finance people can be conservative by nature. It’s logical in a world where information you hold must be closely guarded. You can however tell interesting stories about your experiences in business that will be of interest, without revealing unnecessary details.  Part of the role of a CFO is to understand the vision and direction of the company, and put forth ideas about how they can help this company grow.  CPAs are great listeners, and are thoughtful and disciplined. Knowing when to listen, and when to speak is a skill acquired over time.    Articulating Value You need to be able to articulate the value you bring as an individual and a professional in more clearly and in more interesting ways. Think about what you are going to share when you sit around a table: you need to tailor your stories and your narrative to a time sequence and an audience. Learn how to synthesize a story for different people at different altitudes.  There’s a tight-rope walk from being reactive to being proactive, and in time your instincts will teach you which way to lean.    Emotional Intelligence The difference between the CPA and the CFO is not more technical information. It’s:   Reading the room correctly Knowing who the stake-holders are Timing Finesse Smarts, and political smarts   We also have a conversation about the low representation of women and diversity; you will have to listen to hear his take. :)   Connect with Jack: Website: https://www.cfothoughtleader.com/

We discussed a number of things including:1. Her entrepreneurial journey2. How the pandemic has affected the startup community3. Why she started her new venture, AboveBoard4. Advice for entrepreneurs during this downturn5. Answers to your questionsLucinda is Founder/CEO of AboveBoard, an inclusive network for executive hiring. She also serves as a director at ThriveTRM, a SaaS platform for executive recruiters, and WireSecure, which secures wire transactions. In her 25-year career as a technology CEO, Lucinda founded and/or led venture capital-backed technology companies including Monetate (acquired by Vista,) ClickEquations (acquired by Channel Intelligence,) and TurnTide (acquired by Symantec).She has served on numerous for and not for profit boards. Lucinda has won numerous awards, including the Ernst & Young Entrepreneur of the Year in Philadelphia, and was one of Consulting Magazine's 25 Most Influential Consultants for her work with financial services clients.She is also an Eisenhower Fellow. Lucinda has a BA from University of Pennsylvania, where she played basketball, and an MBA from the Wharton School. She attended the Aspen Seminar, Outward Bound, and the National Outdoor Leadership School.

As part of our "Inspiring TED Talks" series, spotlighting can't-miss TED Talks and their key takeaways, Dr. Westover explores Roselinde Torres's famous 2014 TED Talk, " What it takes to be a great leader." See the video and details here: https://www.ted.com/talks/roselinde_torres_what_it_takes_to_be_a_great_leader?language=en    TED Talk Overview: "The world is full of leadership programs, but the best way to learn how to lead might be right under your nose. In this clear, candid talk, Roselinde Torres describes 25 years observing truly great leaders at work, and shares the three simple but crucial questions would-be company chiefs need to ask to thrive in the future.."    Roselinde Torres (https://www.linkedin.com/in/roselinde-torres-921a4597/) Roselinde Torres is a senior partner emeritus of Boston Consulting Group. Before retiring, she led CEO Advisory, was a BCG Fellow, a senior leader in BCG's People and Organization practice, and served as the first global head of BCG's leadership practice. In 2014, she received the Woman Leaders in Consulting Award from Consulting Magazine for exceptional leadership within the firm and industry and for her expertise on the topic of Leadership. Roselinde has advised public and private sector clients across a range of industries including technology, consumer products, financial services, health care, industrial goods, private equity, and retail on issues such as: (1) CEO and Executive leadership, (2) Talent management, (3) Organization design, (4) Culture change, (5) Large scale change implementation. She is a sought-after speaker, has published prolifically on the topics of organizational transformation and leadership, and been featured on TED, HBR online, and in numerous internationally-read business newspapers and magazines. Roselinde is a trustee of the Wildlife Conservation Society and serves as an advisor to the Harvard Kennedy School Center for Public Leadership. Prior to joining BCG, she was a senior partner at Mercer Delta Consulting combining client service and line management roles. She has also worked internal consulting and line management roles at Johnson & Johnson and at Connecticut Mutual Life. Roselinde holds a BA in English and Spanish, with honors, from Middlebury College and an MS in human resource development from the American University and the NTL Institute for Applied Behavioral Science. Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/

Have you ever wondered what it takes to rise up to senior leadership roles in global corporations? Research indicates that women leaders who’ve taken the unconventional path gain unexpected opportunities of success. So, are you willing to take on tough challenges to gain valuable experience? Would you risk failure when making decisions and follow through with conviction? And are you committed to always going above and beyond? In this episode, you’ll meet Alyssa Altman who shares why building great teams, delivering massive value to clients, adapting to change, and continuous learning are absolutely essential. She also reveals the choices she made in her career and the values she lives by that have led to her success. Alyssa has been recognized by Consulting Magazine as a “Global Leader in Consulting” for Excellence in Engagement. She is a Senior Vice President at Publicis Sapient and leads the Automotive and Consumer Products industries in North America. Throughout her career at leading organizations, it has been her passion to shape and lead diverse teams. She believes that with the right people in the room actively engaging with each other, you can gain valuable insights to create innovative solutions to any business problem. Alyssa plays an active role in shaping and executing Publicis Sapient’s MBA-like leadership program called the Fellowship in Transformation Leadership. Alyssa is also an Advisory board member of Publicis Sapient Women’s Leadership Network shaping the next generation of women leaders.   Highlights: [03:37] Alyssa’s journey [09:03] Mastering managing at scale [11:19] Alyssa’s WHY [14:01] Doing great work AND managing your career [17:00] Being the only woman [19:44] Gaining the courage to have a difficult conversation [21:58] How to move your ideas forward [25:08] Evolution of effective business development [28:47] Approach to decision making [31:36] Learning from failure [39:24] Designing teams [41:18] Top trait for success [42:17] Common attributes of great leaders [46:26] What Alyssa wishes she had learned earlier in her career [47:48] Biggest trends that will impact business [53:17] The greatest joy of Alyssa’s career   Quotes: “Leaders should not try to be everything to everyone, but instead build a team of people that feel empowered to take ownership and to tell you when they need you.” – Alyssa Altman “Our responsibility as leaders is to help people grow in an organization.” – Alyssa Altman  “You always need to be in the work, because it gives you the perspective, it gives you the connection.” – Alyssa Altman “Don’t think of it as a sale, think of it as a partnership that you are helping to bring someone something they are going to see value in.” – Alyssa Altman “As a leader you need to find ways for people to feel like they are winning, even if you have a failure.” – Alyssa Altman “Acknowledge your successes and learn how to market them.” – Alyssa Altman “Leaders are not afraid to make bold moves and make mistakes and then recover from those mistakes.” – Alyssa Altman   About Alyssa Altman: Alyssa Altman is a Senior Vice President at Publicis Sapient. She leads the Automotive and Consumer Products industries in North America. In her role, Alyssa helps her clients find their digital future through the delivery of omnichannel strategies and robust technology solutions.  Throughout her 20+ years at Publicis Sapient, it has been her passion to shape and lead diverse teams who realize goals through inclusive collaboration. She believes that with the right people in the room actively engaging with each other, we gain valuable insights that create innovative solutions to any business problem we may face.  When not working directly with clients, she plays an active role in shaping and executing Publicis Sapient’s MBA-like leadership program called the Fellowship in Transformation Leadership. Alyssa also has a keen interest in shaping the next generation of women leaders as an Advisory board member of Publicis Sapient Women’s Leadership Network (WLN). Externally, she is an Advisory board member of Debbie’s Treasure Chest and sponsors a community service initiative that teaches high-risk teens the skills necessary to enter the workforce. Alyssa was honored by Consulting Magazine as a “Global Leader in Consulting” for Excellence in Engagement. Prior to her tenure at Publicis Sapient, she worked for Ernst & Young in the Strategic Advisory Services Group. Alyssa has an MBA in Finance and Marketing from the University of Chicago Booth School of Business and a BA in English from the University of Michigan.   Links: Website: https://www.publicissapient.com/ LinkedIn: https://www.linkedin.com/in/alyssaaltmanpublicissapient/ Facebook: https://www.facebook.com/alyssa.altman/ Twitter: https://twitter.com/AlyssaAltman Instagram: https://www.instagram.com/altmanalyssa/  

Ravin Jesuthasan is an author, futurist and managing director at Willis Towers Watson. Ravin has collaborated extensively with the World Economic Forum and is a regular presenter at its annual meeting in Davos. Ravin was named to the Thinkers 50 Radar Class of 2020. He has also been recognized as one of the top 25 most influential consultants in the world by Consulting Magazine, one of the top 8 future of work influencers by Tech News and one of the top 100 HR influencers by HR Executive. Connect with him here.In this episode, we spoke about how the future of work will be shaped by organizations needing to be agile in business models, work being done by fluid teams coming together to solve problems rather than rigid organization structures, and leaders learning to motivate through clarity of purpose rather than hierarchical power. We also spoke about the importance of upskilling ourselves to continuously learn, unlearn, and relearn.

Today's guest is Chris SimmonsChris has 30+ years business development consulting experience including Deloitte Consulting and CGI/AMS. Chris is Founder & Principal at Rainmakerz Consulting LLC (served 200 customers and has won tens of billions in new business for his clients). An APMP Fellow and Certified Practitioner, Chris is former APMP National Capital Area Chapter (NCA) Vice President and Membership Chair and was also APMP NCA Mentor of the Year. Chris won the first ever John Elder APMP Journal Award for the topic (How to Create Winning Proposal Themes). Chris has presented at numerous APMP International, NCA, other APMP chapters events. Chris was also voted as Consulting Magazine’s Top 25 Consultant. ​Chris has his MBA, Information Technology, University of Massachusetts (Amherst) and BA, Psychology, Boston College, Magna Cum LaudeIn this beautiful episode, we will discuss Chris's Early life and career Entrepreneurial venture Rainmakerz APMP contributions and FellowshipNCA Chapter association First ever John Elder award-winning articleSinging gig with Mike Parkinson coordinated by Randy Richter Adventure to Hawaii.. People influential in his life and career?Philanthropy initiatives Few random Questions What is the best and worst purchases you’ve ever made?If you were given a one-minute ad slot during the Super Bowl that you couldn’t sell, what would you fill it with?What’s the best Wi-Fi name you’ve seen?If you were arrested with no explanation, what would your friends and family assume you had done?What would be the worst “buy one get one free” sale of all time?What’s the biggest lesson life has taught you?What trait do you like the most about yourself?What's the naughtiest thing you have done in school?What have you observed lately that reminded you that people are good?Get to know the rainmaker, Chris Simmons

This is our second in our two-part series on Digital Business, with Steve Pratt, CEO of Noodle.AI, the remarkable startup on a mission to changing global manufacturing and supply chain business. We have a real conversation about how the combination of Machine Learning / AI, The Cloud, IoT and deep data analytics can come together to reduce both economic and environmental waste. In case you missed the first part of this two-part series with Business Guru Big Ben Rewis, check it out: Episode 138. Missionary CEO Christopher has known Steve for over 30 years. He has a vast and impressive experience in digital marketing, starting with the creation of CRM business for Deloitte. He was also the founder and CEO of the InfoSys Consulting Practice and he also led IBM Watson’s initiatives. Steve has deep experience in building and managing massively successful, deep technology businesses. He has some powerful insights, through his company Noodle.Ai, into how modern technology can reduce economic and environmental waste. This is what Christopher calls a great example of a missionary CEO, where the E stands for Evangelist. “The intention of the company is to apply data science to create a world without waste. We reject this notion, historically, that you had to choose between profits and the planet.” - Steve Pratt World Without Waste Steve shares how companies have scaled things right now. They have created amazing hyper-growth for their companies, but have also accumulated huge amounts of waste.  “We have over 500 billion dollars of excess inventories sitting in warehouses. We got 50% of trucks driving around, empty. We have about 400B dollar of stuff, that is thrown out in the manufacturing process because of quality defects. These are all preventable.” - Steve Pratt A lot of people analyzed where the waste is in the world and over 90% of the waste in the world is due to manufacturing and logistics. Steve points out that due to bad computations, companies are manufacturing trillion dollars of goods and let it sit in their storage, because they couldnt get it out to the market.  Environmental Sustainability Steve shares about steel manufacturing company Big River Steel, which they granted a lead certification for environment sustainability.  “With our applications, that consumption to reduce inventory levels, reduce quality defects and they are the most profitable, per employee, the highest profit per mil hour, the lowest environmental impact of any steel known in the world.” - Steve Pratt Christopher and Steve then discussed that companies should analyze data that is readily available to them. This is can easily be achieved through the help of various technologies available.  To hear more about how digital businesses can achieve a world without waste and other insights of Steve, download and listen to this episode. Bio:  Stephen is an instigator, agitator, and pioneer in creating world-class technology services organizations.  He has spent his career building innovative ways to create value for the world's most important organizations.  Prior to Noodle, he was responsible for all Watson implementations worldwide for IBM Global Business Services.  He also was the founder and CEO of Infosys Consulting, a Senior Partner at Deloitte Consulting, and a technology and strategy consultant at Booz, Allen & Hamilton.  He twice has been selected as one of the top 25 consultants in the world by Consulting Magazine.  He has Bachelors and Masters degrees in Electrical Engineering from Northwestern University and The George Washington University focused on Satellite Communications.  For fun, Steve plays competitive tennis, races sailboats, and formerly was a crazed rugby player. He enjoys playing acoustic guitar for his children (not ready for prime time). Links:  Linkedin - Stephen Pratt Noodle.AI We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him,

This is our second in our two-part series on Digital Business, with Steve Pratt, CEO of Noodle.AI, the remarkable startup on a mission to changing global manufacturing and supply chain business. We have a real conversation about how the combination of Machine Learning / AI, The Cloud, IoT and deep data analytics can come together to reduce both economic and environmental waste. In case you missed the first part of this two-part series with Business Guru Big Ben Rewis, check it out: Episode 138. Missionary CEO Christopher has known Steve for over 30 years. He has a vast and impressive experience in digital marketing, starting with the creation of CRM business for Deloitte. He was also the founder and CEO of the InfoSys Consulting Practice and he also led IBM Watson’s initiatives. Steve has deep experience in building and managing massively successful, deep technology businesses. He has some powerful insights, through his company Noodle.Ai, into how modern technology can reduce economic and environmental waste. This is what Christopher calls a great example of a missionary CEO, where the E stands for Evangelist. “The intention of the company is to apply data science to create a world without waste. We reject this notion, historically, that you had to choose between profits and the planet.” - Steve Pratt World Without Waste Steve shares how companies have scaled things right now. They have created amazing hyper-growth for their companies, but have also accumulated huge amounts of waste.  “We have over 500 billion dollars of excess inventories sitting in warehouses. We got 50% of trucks driving around, empty. We have about 400B dollar of stuff, that is thrown out in the manufacturing process because of quality defects. These are all preventable.” - Steve Pratt A lot of people analyzed where the waste is in the world and over 90% of the waste in the world is due to manufacturing and logistics. Steve points out that due to bad computations, companies are manufacturing trillion dollars of goods and let it sit in their storage, because they couldnt get it out to the market.  Environmental Sustainability Steve shares about steel manufacturing company Big River Steel, which they granted a lead certification for environment sustainability.  “With our applications, that consumption to reduce inventory levels, reduce quality defects and they are the most profitable, per employee, the highest profit per mil hour, the lowest environmental impact of any steel known in the world.” - Steve Pratt Christopher and Steve then discussed that companies should analyze data that is readily available to them. This is can easily be achieved through the help of various technologies available.  To hear more about how digital businesses can achieve a world without waste and other insights of Steve, download and listen to this episode. Bio:  Stephen is an instigator, agitator, and pioneer in creating world-class technology services organizations.  He has spent his career building innovative ways to create value for the world's most important organizations.  Prior to Noodle, he was responsible for all Watson implementations worldwide for IBM Global Business Services.  He also was the founder and CEO of Infosys Consulting, a Senior Partner at Deloitte Consulting, and a technology and strategy consultant at Booz, Allen & Hamilton.  He twice has been selected as one of the top 25 consultants in the world by Consulting Magazine.  He has Bachelors and Masters degrees in Electrical Engineering from Northwestern University and The George Washington University focused on Satellite Communications.  For fun, Steve plays competitive tennis, races sailboats, and formerly was a crazed rugby player. He enjoys playing acoustic guitar for his children (not ready for prime time). Links:  Linkedin - Stephen Pratt Noodle.AI We hope you enjoyed this episode of Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him,

In this episode of Workforce 2030, Ravin Jesuthasan, Managing Director and Global Practice Leader at Willis Towers Watson, joins Alexandra Levit to discuss applying automation and AI to jobs and how organization can optimize human-automation combinations. Ravin is a global thought leader on the future of work, automation and human capital. He has been recognized as one of the top 25 most influential consultants in the world by Consulting Magazine, one of the top 8 future of work influencers by Tech News and one of the top 100 HR influencers by HR Executive. Listen to the full conversation below. Subscribe so you never miss an episode.

From global leader of Watson for IBM global business services to enterprise artificial intelligence leader Noodle AI, Stephen Pratt has a fascinating story to share. The tech industry is filled with buzzwords, and many techies hide behind jargon. But anything this going to transform businesses, then it needs to be in a language that everyone understands and not just the IT departments. For example, I don't think there is anyone that would argue that Artificial Intelligence is going to transform every industry but ask them what it is, and you will get many different answers. I recently came across a company called Noodle AI who were able to demystify AI and put it into a tagline that everyone can understand. AI is not magic, its just math. And this is encapsulated what this technology is for me. Many over complicate AI, but when you strip it back its just math. Sure on a massive scale and only possible now because of the computing power at our disposal Noodle.ai is the leading Enterprise Artificial Intelligence applications company. The breakthrough design of Noodle.ai is based on a set of interconnected learning algorithms across supply and demand planning. Founded in 2016, Noodle.ai is led by executives previously with the top firms in data science, artificial intelligence, machine learning, and management consulting. Stephen Pratt is an instigator, agitator, and pioneer in creating world-class technology services organizations. He has spent his career building innovative ways to create value for the world’s most important organizations. Prior to Noodle, he was responsible for all Watson implementations worldwide for IBM Global Business Services. He also was the founder and CEO of Infosys Consulting, a Senior Partner at Deloitte Consulting, and a technology and strategy consultant at Booz, Allen & Hamilton. He twice has been selected as one of the top 25 consultants in the world by Consulting Magazine. He has Bachelors and Masters degrees in Electrical Engineering from Northwestern University and The George Washington University focused on Satellite Communications. For fun, Steve plays competitive tennis, races sailboats, and formerly was a crazed rugby player. He enjoys playing acoustic guitar for his children (not ready for prime time)

SHOW NOTES Nat is a trailblazer and big ideas guy with a famous appetite for finding the hidden potential in people and organizations everywhere, and doing what he’s told can’t be done. Since his youth in Hong Kong Nat has explored various ventures in engineering design, global trade, technical problem-solving, organizational transformation, and political reform. The hallmark of each of these efforts is simple: deliver results.In 2001, aged 28, Nat co-founded Stroud International and later as CEO has led its growth into a global business, delivering unparalleled performance improvement results for businesses across the world. Nat’s Abundant Thinking mindset serves as Stroud’s guiding compass, and his vision for personal and professional development In 2001, aged 28, Nat co-founded Stroud International and later as CEO has led its growth into a global business, delivering unparalleled performance improvement results for businesses across the world. Nat’s Abundant Thinking mindset serves as Stroud’s guiding compass, and his vision for personal and professional development have helped Stroud win more of Consulting Magazine’s “Best Small Firm to Work For” awards than any firm in history. In 2015 Nat co-founded ReConsider, expanding his mission of unleashing potential beyond business and into the American democracy. His long-term vision is to re-build the middle-ground in US politics and enable the US political system to expand prosperity for all Americans into the 21st century. Here he co-authored Wedged, which examines the root causes behind American political polarization. In 2016, he launched his latest project, Stop Guessing, aimed at developing a million great problem-solvers to solve the hardest and most pressing problems facing the world. Listen and Learn: Why you need to stop guessing Discover that doing nothing, is better than doing the wrong thing What "smelling the problem" means Why disruptive ideas are imperative How to become a good problem solver TO FIND NAT'S BOOK, CLICK BELOW. • Stop Guessing TO FIND NAT ON LINKEDIN, CLICK HERE.

Ray is the Managing Principal and leader of The Spur Group, Inc, a business consulting firm. He brings over 30 years of experience to Spur’s consulting business. As the leader of Spur’s communications and operations practices, Ray is responsible for developing and delivering offerings that drive organizational impact and business attainment. Prior to founding The Spur Group, Ray was the Managing Principal of Touch Business Consulting where he grew the business to a nationally recognized consulting firm. The Spur Group won several awards in 2016 from the likes of Inc Magazine, Consulting Magazine, and Seattle Business Magazine. What you’ll learn about in this episode: Ray’s journey Connected communications: how The Spur Group builds marketing and sales materials around difficult and technical topics How to manage rapid change What The Spur Group’s great culture looks like The nine attributes that make up Spur’s “A Players” Spur’s clear career paths, challenging work, and shared profits: how they keep their “A Players” Why Spur’s training program is based on having team members work on their strengths — not their weaknesses Why Spur’s attrition rate is so low — and why they’ll often have people who have left come back Asking your team what they know vs. what they suspect Why you need to constantly assess if you’re focused on what matter The importance of picking the right partners Why you need to say hello to everyone you can in your business every day Ways to contact Ray: Website: www.thespurgroup.com Facebook: www.facebook.com/thespurgroup Email: ray.rasmussen@thespurgroup.com

Stephen Devlin the leading expert of Bank on Yourself™ and The Infinite Banking™ concept in Canada, is passionate about helping clients become financially selfempowered and set for life by educating and coaching them on key principles that put them in control of their money and create long-term financial stability and security. M. Tamra Chandler a bona fide people maven. She's spent the majority of her career thinking about people, researching how they're motivated, and developing new and effective ways for organizations to achieve the ultimate win-win: inspired people driving inspiring performance.  Chandler is also the CEO and co-founder of PeopleFirm, one of Washington State's fastest-growing businesses and most successful women-owned firms. An award-winning leader in her field (recognized twice by Consulting Magazine as one of the top consultants in the U.S.), she is the author of How Performance Management is Killing Performance - and What to Do About It For more information go to MoneyForLunch.com. Connect with Bert Martinez on Facebook. Connect with Bert Martinez on Twitter. Need help with your business? Contact Bert Martinez. Have Bert Martinez speak at your event!

“This process isn’t about things. It’s not about computer soft-ware, surveys, review forms, or process plans. No, the real key to this whole thing is people. It’s about talking to them, listening to them, engaging them, trusting them, and above all, never losing sight of the fact that the process must serve them and not the other way around.” – M. Tamra Chandler Reboot Performance Management from Tedious to Trans-formative: Lessons from a Talent Strategist  It’s time to rethink performance management — or risk losing your best and brightest to a firm that does. Old-school performance management, with its bell curves, forms, hounding emails and awkward negotiating, won’t cut it with today's workforce. Moreover, everyone in the world of work knows it, including HR professionals. The annual dreaded rite known as the Performance Review is universally acknowledged as the least likely to engage those involved. It’s high time we rethink PM. Enter talent pioneer M. Tamra Chandler. With decades of experience with clients from giant multinationals to small nonprofits, this award-winning consultant has an insider’s understanding of what’s broken about traditional performance management — and how to fix it. Chandler created the PM Reboot — an innovative, customizable solution for better managing talent. It’s all contained in her new book, How Performance Management is Killing Performance — and What to Do About It. Having spent a career thinking about how to best motivate performance, Chandler offers a clear, crisp method for rebooting the paradigm. As she notes, to get inspired performance takes inspired people — and engagement is best sparked with authentic motivation, not administrative minutiae. People-centric, filled with humor, and down to earth, the approach is well suited to a multi generational, global, hyper-connected, 21st-century workforce. How Performance Management is Killing Performance is a must for anyone interested in the junction of people and organizations. It presents tools and ideas to engage organizations and employees in the creation of something better, and practical examples that offer model routes out of the quagmire of archaic methods. Based on thorough research and solid rationale, it combines common sense with sound business strategies. Success is based on people, says Chandler: Rethinking how you manage performance will greatly benefit your bottom line. Readers will also learn: The (research-based) 8 fatal flaws of traditional performance management. 8 “shake the kaleidoscope” concepts to shift your (and others’) thinking. How to engage millennial employees with crowd sourcing and other social media tools. Why a work culture based on need-to-know kills the urge to participate. How to recruit “change champions” to support your revamp efforts. The myth of “one size fits all” talent management — and how to design a solution customized to your organization and your people. Ms. Tamra Chandler is a bona fide people maven. She’s spent the majority of her career thinking about people, researching how they’re motivated, and developing new and effective ways for organizations to achieve the ultimate win-win: inspired people driving inspiring performance. She’s also the CEO and co-founder of PeopleFirm, one of Washington State’s fastest-growing businesses and most successful women-owned firms. An award-winning leader in her field (she’s been recognized by Consulting Magazine twice as one of the top consultants in the U.S.), she is the author of How Performance Management is Killing Performance — and What to Do About It.

In this episode, "Rising Star of the Consulting Profession" Claire Pedersen Patel shares insight into her rapid career rise, from the importance of finding confidence to the traits that turn employees into great leaders. You’ll learn: How Claire’s own initiative landed her a position managing an entire associate team. What to do when you feel like you don’t know what you’re doing at work. The qualities that truly stand out on resumes. You’ll learn: How Claire’s own initiative landed her a position managing an entire associate team. What to do when you feel like you don’t know what you’re doing at work. The qualities that truly stand out on resumes. Claire Pedersen Patel is a Principal and Capability Leader at Trexin Consulting.  She was recently recognized with Consulting Magazine’s “35 Under 35 Rising Stars” award.  Claire manages one fifth of Trexin’s client delivery t

In this episode, "Rising Star of the Consulting Profession" Claire Pedersen Patel shares insight into her rapid career rise, from the importance of finding confidence to the traits that turn employees into great leaders. You’ll learn: How Claire’s own initiative landed her a position managing an entire associate team. What to do when you feel like you don’t know what you’re doing at work. The qualities that truly stand out on resumes. You’ll learn: How Claire’s own initiative landed her a position managing an entire associate team. What to do when you feel like you don’t know what you’re doing at work. The qualities that truly stand out on resumes. Claire Pedersen Patel is a Principal and Capability Leader at Trexin Consulting.  She was recently recognized with Consulting Magazine’s “35 Under 35 Rising Stars” award.  Claire manages one fifth of Trexin’s client delivery team and remains the only non-partner managing a department at Trexin. Prior to Trexin, she was a Global IT Chief of Staff at Aon Risk Services, reporting to the CIO. She has always been passionate about building the next generation of consultants; in 2015, Claire tripled the size her team. She fundamentally changed how projects were staffed, delivering strong business growth and greater value for clients. Her team is the fastest growing part of the company and will double again in 2016. View transcript, show notes, links, and more at http://AwesomeAtYourJob.com/ep12