Podcasts about fix it

2008 studio album by Ryan Adams and the Cardinals

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Feel Amazing Naked
(LIVE COACHING) Coaching Clinic Friday: Why Your Workshop Numbers Are Dwindling (And How to Fix It)

Feel Amazing Naked

Play Episode Listen Later Jun 20, 2025 3:46


Welcome to Friday Coaching Clinic Episodes. These are LIVE coaching session snippets where you have the opportunity to learn as both client and coach. I encourage you to think about how you might coach through this topic as a coach or how this situation may support you as a client. A reminder about these episodes: This snippet is just one way of coaching through this topic. Each coach has their own unique voice, personality and confidence to best support their clients and I invite you to find yours.  This week: Why Your Workshop Numbers Are Dwindling (And How to Fix It)

Customer Service Revolution
209: Achieving NPS Growth Through Client Engagement

Customer Service Revolution

Play Episode Listen Later Jun 19, 2025 38:16 Transcription Available


Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in client and teammate experiences. Victor shares insights on the ambassador program, the importance of emotional connections with clients, and how the initiative has become a competitive advantage for KeyBank. The conversation emphasizes the ongoing commitment to improvement and the daily efforts required to maintain high standards in customer service. Takeaways Victor Aranda leads the 'Moments Matter' initiative at KeyBank. The initiative focuses on client and teammate experience. KeyBank's NPS score increased from 57 to 85 in four years. An ambassador program was created to empower leaders across the organization. Sustaining momentum is crucial for long-term success. Emotional connections with clients lead to increased loyalty. The initiative is embedded in onboarding and daily operations. Inconsistency in service is a major challenge to overcome. Continuous improvement is a core value at KeyBank. Celebrating small wins helps maintain motivation and focus. Chapters 00:00Introduction to Moments Matter 02:09Understanding the Moments Matter Framework 05:06Success Metrics and NPS Growth 09:41Implementation Strategies and Ambassador Program 17:35Sustaining Momentum and Consistency 26:10Creating a Competitive Advantage 30:31Emotional Connections and Client Experience 34:45The Daily Commitment to Improvement   Links KeyBank Connect with Vistor Aranda Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

The Mind Muscle Connection
This Is What Happens When You Stay in a Calorie Deficit Too Long (And How to Fix It) | Ep 611

The Mind Muscle Connection

Play Episode Listen Later Jun 18, 2025 63:26


Welcome to the Mind Muscle Connection Podcast!In this episode, I'm the guest on Allison Pavone's show to talk about What Happens When You Stay in a Calorie Deficit Too Long (And How to Fix It).We dive deep into what really holds people back from reaching their fat loss and muscle-building goals, especially women over 40 who've been stuck in chronic dieting patterns. Also, how low calorie intake affects metabolism, hormones, energy, and body composition and what it actually takes to reverse diet effectively and so much more.If you've been eating clean, exercising hard, but still not seeing results—or you're afraid of gaining weight when increasing calories—this episode will help you rethink your entire approach to body recomp!Let's talk about:IntroductionHow I became a coachCalorie DeficitReverse DietTraining days, recovery and inputsHeavy weights VS Light weightsSleepDoes muscle weigh more than fat?Fad dietsHow to increase calories if you're used to low-volume eatingFollow me on Instagram for more information and education:  jeffhoehn_FREE 30 Min Strategy Call: HEREBody Recomp Masterclass: HERENutrition Periodization Masterclass: HEREHow You Can Work With Me?: HERECoaching application: HEREBody Recomp Checklist 2.0: https://chipper-producer-6244.kit.com/26b5c9f94a

Upland Nation
Industry heavyweights on apparel, vests, shotguns

Upland Nation

Play Episode Listen Later Jun 17, 2025 61:11


From Reno, Nevada to Kansas City, we venture into the minds of two industry leaders: Brent Pike, founder of Pyke Gear, and Andy McCormick, president of Legacy Sports and Pointer Shotguns. We'll learn why and how Pyke Gear is designed and what's coming in the future. McCormick will give us a tour of the new FT12 semi-auto shotgun and relate some hunting stories as well as gun care tips. Listeners offer hunting tips and tactics and "Fix It" suggests limiting your shots for more success. You get a chance to win a four-pack of Pointer shotguns or HiViz sight in our furfeathersfriends.com sweepstakes, but only if you listen and know the Word of the Week. And it's all brought to you by: HiVizSights.com, RuffLand Kennels, Mid Valley Clays and Shooting School, TrulockChokes, HiViz shooting systems, Pointer shotguns, Purina Pro Plan Sport and FindBirdHuntingSpots.com.

John Williams
Lou Manfredini: How to easily add a toilet to your basement

John Williams

Play Episode Listen Later Jun 16, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou says how adding a macerating toilet to your basement can add convenience and value to your home. And as always, Lou answers all of your home improvement questions. Listen to HouseSmarts Radio on WGN each Saturday morning […]

WGN - The John Williams Full Show Podcast
Lou Manfredini: How to easily add a toilet to your basement

WGN - The John Williams Full Show Podcast

Play Episode Listen Later Jun 16, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou says how adding a macerating toilet to your basement can add convenience and value to your home. And as always, Lou answers all of your home improvement questions. Listen to HouseSmarts Radio on WGN each Saturday morning […]

WGN - The John Williams Uncut Podcast
Lou Manfredini: How to easily add a toilet to your basement

WGN - The John Williams Uncut Podcast

Play Episode Listen Later Jun 16, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou says how adding a macerating toilet to your basement can add convenience and value to your home. And as always, Lou answers all of your home improvement questions. Listen to HouseSmarts Radio on WGN each Saturday morning […]

HouseSmarts Radio with Lou Manfredini
HouseSmarts Radio with Lou Manfredini | 6.14.25

HouseSmarts Radio with Lou Manfredini

Play Episode Listen Later Jun 14, 2025


Lou Manfredini, A.K.A. Mr. Fix-It is back with great advice for homeowners, special guests, information on new products, and more!

Customer Service Revolution
208: Building Relationships in the Digital Age

Customer Service Revolution

Play Episode Listen Later Jun 12, 2025 36:41 Transcription Available


Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical importance of human experience in business, emphasizing that while technology can enhance service, it cannot replace the unique value of personal interactions. He introduces the concept of URX (You Are the Experience) and highlights the decline of people skills across generations, particularly among younger employees who are often 'relationship disadvantaged' due to their upbringing in a digital world. DiJulius advocates for businesses to prioritize training in connection skills and to foster a culture that values meaningful relationships, both internally among employees and externally with customers. In this episode, John DiJulius III and Denise Thompson explore the importance of curiosity in conversations, the significance of personal touches in business relationships, and the philosophy of pursuing greatness. They discuss how focusing on others, listening actively, and finding gifts in every interaction can lead to stronger connections and greater success in both personal and professional realms. Takeaways URX stands for 'You Are the Experience' and emphasizes the importance of employee engagement. Technology is easily replicable, but the human experience is unique to each business. Companies must prioritize training in people skills for all generations. Younger generations are often 'relationship disadvantaged' due to technology. In-person interactions are crucial for developing people skills. Loneliness affects all generations, not just the young. Social media contributes to a decline in real-life social skills. Employers play a key role in teaching connection skills to employees. The Ford method (Family, Occupation, Recreation, Dreams) helps build rapport. Making meaningful connections can significantly impact personal and professional lives. Focus on the other person to build rapport. Curiosity is key in conversations. Listening is more important than talking. Personal touches can enhance business relationships. Gifts in conversations can strengthen connections. Pay attention to details shared by others. Interrupting can hinder effective communication. Avoid stealing someone's thunder in conversations. Pursuing greatness requires more than just doing your best. Achieving greatness is a continuous journey. Chapters 00:00The Importance of Experience in Business 04:07Building Relationships in the Workplace 09:52The Impact of Technology on People Skills 15:02Teaching Connection Skills in the Workplace 27:35The Journey to Career Choices 30:55The Art of Curiosity in Conversations 34:52Incorporating Personal Touch in Business 38:19Finding Gifts in Every Conversation 42:13The Philosophy of Pursuing Greatness   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Upland Nation
Insider info from PF/QF prez Marilyn Vetter; Clyde Vetter on puppies, dog training and hunting strategies

Upland Nation

Play Episode Listen Later Jun 10, 2025 66:31


Yep, a two-fer! A bird-hunting power couple if you ever saw one, president Marilyn provides insights and news from Pheasants Forever and Quail Forever, conservation advice and some hunting tips. Clyde, probably the winningest NAVHDA trainer, offers advice on everything from picking a pup to steadiness training and everything in between. He shares hunting tactics too. "Fix It" has some surrogates for live birds when training steadiness; listeners offer their single-sentence advice for new (and seasoned) dog trainers. You get a chance to win a four-pack of Pointer shotguns and a HivViz sight in our furfeathersfriends.com sweepstakes, but only if you listen and know the Word of the Week. And it's all brought to you by: HiVizSights.com, RuffLand Kennels, @midwayusa, #midwayusa, MidwayUSA, Mid Valley Clays and Shooting School, TrulockChokes, HiViz shooting systems, Pointer shotguns, Purina Pro Plan Sport and FindBirdHuntingSpots.com.

HouseSmarts Radio with Lou Manfredini
HouseSmarts Radio with Lou Manfredini | 6.8.25

HouseSmarts Radio with Lou Manfredini

Play Episode Listen Later Jun 10, 2025


Lou Manfredini, A.K.A. Mr. Fix-It is back with great advice for homeowners, special guests, information on new products, and more!

John Williams
Lou Manfredini: How to repair cracks in walkways

John Williams

Play Episode Listen Later Jun 9, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou says it’s time to repair cracks in your walkways and to seal your asphalt driveway. As always, Lou answers all of your questions! Listen to HouseSmarts Radio on WGN each Saturday morning at 6 am.

Organized and Productive with The Organized Flamingo
125: The Power of Fixing What You've Been Avoiding

Organized and Productive with The Organized Flamingo

Play Episode Listen Later Jun 9, 2025 22:55


This week we reflect on the small but powerful act of fixing a broken wheel on an office cart—and what it taught us about decision-making, resourcefulness, and letting go of mental clutter. We explore how these “tiny wins” can create major momentum in your organizing journey, and how to know when it's time to fix something, repurpose it, or move on.This is part of our ongoing Fix It or Free It series, where each month we take on a single item we've been avoiding and finally make a decision. This month? A quick 20-minute fix made a big difference—and we're breaking down why.In This Episode We Talk About:How small repairs can spark a sense of progress and empowerment The hidden weight of “wobbly” systems and unmade decisions A practical mindset shift for tackling your fix-it pile with purposeMentioned in This Episode:The Fix It or Free It challenge Why “just fix it” can be a powerful organizing tool How to assess when to repair, replace, or release an itemReview full show notes and resources at https://theorganizedflamingo.com/podcast Hosted on Acast. See acast.com/privacy for more information.

WGN - The John Williams Full Show Podcast
Lou Manfredini: How to repair cracks in walkways

WGN - The John Williams Full Show Podcast

Play Episode Listen Later Jun 9, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou says it’s time to repair cracks in your walkways and to seal your asphalt driveway. As always, Lou answers all of your questions! Listen to HouseSmarts Radio on WGN each Saturday morning at 6 am.

Rolled Spine Podcasts
[The Marvel Super Heroes Podcast 143] Revisiting Peter David

Rolled Spine Podcasts

Play Episode Listen Later Jun 9, 2025 72:15


Note: We like our language NSFW salty, and there be spoilers here...Face Front, True Believer! Diabolu Frank & Odell Abner Dracula talk about the late, great, Writer of Stuff-- Peter David! Then we cut in with Frank's interview of David almost exactly ten years ago, including material not featured on that first Amazing Heroes Interviews podcast! No one was expecting a Barry Bostwick cameo! We'll chat about Spectacular Spider-Man, Incredible Hulk, New Universe, Atlantis Chronicles, Despero, and Martian Manhunter with PAD, while Dell talks Dreadstar and other reading experiences! Excelsior!#MarvelSHPFriend us on FacebookRoll through our tumblrEmail us at rolledspinepodcasts@gmail.comTweet us as a group @rolledspine, or individually as Diabolu Frank & Illegal Machine. Fixit don't tweet.If The Marvel Super Heroes Podcast Blogger page isn't your bag, try the umbrella Rolled Spine Podcasts Wordpress blog.Spider-Man, Marvel Comics Podcast, Marvel Comics, Mark Hazzard, Hulk, Justice, New Universe, Aquaman, Atlantis Chronicles, Martian Manhunter, Image Comics

WGN - The John Williams Uncut Podcast
Lou Manfredini: How to repair cracks in walkways

WGN - The John Williams Uncut Podcast

Play Episode Listen Later Jun 9, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou says it’s time to repair cracks in your walkways and to seal your asphalt driveway. As always, Lou answers all of your questions! Listen to HouseSmarts Radio on WGN each Saturday morning at 6 am.

The B2B Playbook
#185: Why Most B2B Sales Teams Are Failing (And How to Fix It) - Amarpreet Kalkat - Founder of Humantic AI

The B2B Playbook

Play Episode Listen Later Jun 9, 2025 57:37


Why Most B2B Sales Teams Are Failing (And How to Fix It)Most B2B sales teams are stuck in outdated tactics – pushing for meetings, flooding inboxes, and hoping something sticks.But that's not how today's buyer wants to buy.In this episode, we sit down with Amarpreet Kalkat (Founder of Humantic AI) and our own Adem Manderovic (Co-founder of CRO School) to break down what's broken in B2B sales – and what comes next.We dive into how AI can be used to build trust, not spam, and how real commercial oversight starts with market validation, not meetings booked.Here's what we cover in this episode:+ Why the predictable revenue model has failed us+ How to segment and validate your market the right way+ The DISC profiling framework that changes how you sellTune in and learn:+ Why AI is wings for the good… but crutches for the lazy+ The Dust Bowl of B2B sales – and how to escape it+ How CRO School and Humantic AI fit togetherIf you're in B2B and tired of tactics that don't work anymore, this is a must-watch.-----------------------------------------------------

Home Gadget Geeks (Audio MP3)
The Fix-It Space: Repairing, Repurposing, and Community Tech Solutions with Kevin Schoonover – HGG649

Home Gadget Geeks (Audio MP3)

Play Episode Listen Later Jun 7, 2025 77:24


Kevin Schoonover is my guest this week as we look into the growing “fix-it” movement, exploring how repairing everyday items—like lamps, sewing machines, and coffee makers—can save money and reduce waste. Kevin shares his experience with local fix-it clinics in Minnesota and the rise of repair culture amid economic pressures. We also discuss 3D printing for custom parts, the power of community involvement, and the impact of donating and repurposing through organizations like Buy Nothing and Bridging. Thanks for listening! Jim Collison and Kevin Schoonover discussed the FIX IT market, emphasizing the importance of repairing items to save costs amidst

Counsel to Counsel - Career Advice for Lawyers
Episode 157-Planning Your Exit From the Law

Counsel to Counsel - Career Advice for Lawyers

Play Episode Listen Later Jun 7, 2025 33:57


Many lawyers find themselves questioning whether the traditional practice of law is the right long-term fit. In this episode, host Stephen Seckler speaks with Kim Fine and Neil Handwerker, co-founders of ex judicata, a platform designed to help lawyers explore and transition to non-legal careers. Kim Fine brings a wealth of experience as a legal industry executive, including her time as Managing Director at ALM (American Lawyer Media). Neil Handwerker is a former practicing attorney and seasoned legal recruiter who has advised lawyers on career transitions for decades. Together, they launched ex judicata to address a growing need: helping lawyers find more fulfilling career paths outside of traditional legal roles. In This Episode: * The origin story of ex judicata and the founders' earlier work with Fulcrum Information Services * Common reasons lawyers want to transition out of practice: burnout, billable hour pressure, and desire for team-oriented environments * How ex judicata supports lawyers: diagnostic tools, job boards, interview archives, and online courses * Popular course offerings like financial fluency and data analytics, tailored to JD career pivots * Mindset shifts and soft skills lawyers need to develop when leaving the profession * Guidance on timing your transition, especially when you're financially dependent on your legal job * The importance of self-reflection, side projects, and informational interviews in career exploration * Support for 3Ls affected by the Federal hiring freeze * What's next for ex judicata—including a new initiative described as “revolutionary” Additional Resources: ·       Episode 155: From Lawyering to Legal Tech with Ben Chiriboga ·       Episode 147-Your Legal Career: If It's Broke, Fix It or Move On? ·       Episode 142-Winning in Your Own Court with Dena Lefkowitz ·       Episode 139-Conquering Perfectionism in the Practice of Law with Jordana Confino ·       Episode 124-Lauren Rikleen on Social Justice and Defending American Democracy ·       Episode 119-From Law Firm Associate to In-House Operations-With Shawn Hoyt ·       Episode 114-From Biglaw to In-house to Business Role and Back Again with Carl Berglind ·       Episode 113-From Litigation to Trial Consulting with Marc Diller ·       Episode 112-From Corporate Counsel to Management Consultant-Leveraging Your Legal Career with David Lesser

Home Gadget Geeks (Video Large)
The Fix-It Space: Repairing, Repurposing, and Community Tech Solutions with Kevin Schoonover – HGG649

Home Gadget Geeks (Video Large)

Play Episode Listen Later Jun 7, 2025


Kevin Schoonover is my guest this week as we look into the growing “fix-it” movement, exploring how repairing everyday items—like lamps, sewing machines, and coffee makers—can save money and reduce waste. Kevin shares his experience with local fix-it clinics in Minnesota and the rise of repair culture amid economic pressures. We also discuss 3D printing for custom parts, the power of community involvement, and the impact of donating and repurposing through organizations like Buy Nothing and Bridging. Thanks for listening! Jim Collison and Kevin Schoonover discussed the FIX IT market, emphasizing the importance of repairing items to save costs amidst

Home Gadget Geeks (Video Small)
The Fix-It Space: Repairing, Repurposing, and Community Tech Solutions with Kevin Schoonover – HGG649

Home Gadget Geeks (Video Small)

Play Episode Listen Later Jun 7, 2025


Kevin Schoonover is my guest this week as we look into the growing “fix-it” movement, exploring how repairing everyday items—like lamps, sewing machines, and coffee makers—can save money and reduce waste. Kevin shares his experience with local fix-it clinics in Minnesota and the rise of repair culture amid economic pressures. We also discuss 3D printing for custom parts, the power of community involvement, and the impact of donating and repurposing through organizations like Buy Nothing and Bridging. Thanks for listening! Jim Collison and Kevin Schoonover discussed the FIX IT market, emphasizing the importance of repairing items to save costs amidst

Matt Kim Podcast
Elon's Black Eye: Innocent Fun or Ritual Initiation? | Matt Kim #155

Matt Kim Podcast

Play Episode Listen Later Jun 6, 2025 62:44


Ever Heard of The Black-Eye Club?Enjoy :)====================================Matt's Town Square Application: https://soj.ooo/Join this channel to get access to perks:https://www.youtube.com/channel/UC4rC0QxBD1eRPKMHIIpL0vA/joinhttps://merchlabs.com/collections/matt-kimGet Your Free Thinker Apparel Today!Donate!https://www.mattkimpodcast.com/support/FREE THINKER ARMY DISCORD:https://discord.gg/2juHnR6DPzTELEGRAM EDIT ZONE:https://t.me/+IV-skn-OXyw1MTcxFollow Matt!Instagram: https://www.instagram.com/mattattack009/Twitter:  https://twitter.com/FreeMattKimRumble:  https://rumble.com/c/FreeMattKimTikTok:  https://www.tiktok.com/@freemattkimBusiness Inquiries Please Email mattkimpodcast@protonmail.com====================================Time Stamps0:00 So Sorry0:53 Cory Booker Shocks the World5:13 Autopen Scandal8:08 Kash Patel and Dan Bongino (why)11:09 Biden was Cloned12:12 Obama admits Kenyan Nationality13:33 Trump x Elon Drama Real?18:30 Macron's Husband Attacks20:28 Deny Till You Die21:11 If Trump Can't Fix It, The Problem is the System25:00 How to Fix the System (without Burning it down)30:44 Jordan Peterson is Cooked35:09 Elon's Black Eye Club47:20 Big Corps Cancel Pride Month56:23 Palantir

The Joe Piscopo Show
The Joe Piscopo Show 6-6-2025

The Joe Piscopo Show

Play Episode Listen Later Jun 6, 2025 141:44


49:28- Col. Jack Jacobs, a retired colonel in the United States Army and a Medal of Honor recipient for his actions during the Vietnam War, joins Joe Piscopo to reminisce about the significance of D-Day and the issue of schools not teaching students about D-Day today. Topic: Remembering D-Day 56:40- Daniel Hoffman, Ret. A CIA Senior Clandestine Services Officer and a Fox News Contributor join Joe Piscopo to discuss the arrogance of Putin and the continuation of issues of the Russia-Ukraine War. Topic: Trump's call with Putin 1:10:05- Steve Forbes, Chairman and Editor-in-Chief at Forbes Media & the co-author of "Inflation: What It Is, Why It's Bad, and How to Fix It" joins Joe Piscopo to discuss Trump's “Big, Beautiful Bill” and the recent social media falling out between Donald Trump and Elon Musk. Topic: Trump's "Big, Beautiful Bill" 1:35:30- Patrick Timmins, Democratic Candidate for Manhattan District Attorney, joins Joe Piscopo to discuss his current campaign for Manhattan DA and the current safety issues going on in New York City, like subway crimes and theft. Topic: His campaign for Manhattan DA 1:45:24- Hans von Spakovsky, Manager of the Heritage Foundation's Election Law Reform Initiative and Senior Legal Fellow at the Edwin Meese III Center for Legal and Judicial Studies, joins Joe Piscopo to discuss the latest in the SCOTUS decisions. Topic: Latest SCOTUS decisions 1:59:40- Corey Lewandowski, Trump 2024 Senior Official, joins Joe Piscopo to discuss Trump and Elon’s falling out and all the successes of Trump’s current presidency so far. Topic: Trump and Elon's falling out, Trump's meeting with German Chancellor Friedrich MerzSee omnystudio.com/listener for privacy information.

Customer Service Revolution
207: Customer Bill of Rights

Customer Service Revolution

Play Episode Listen Later Jun 5, 2025 39:09 Transcription Available


Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves into the 'nevers and always' framework, which helps businesses establish clear expectations for customer interactions. John shares practical examples and insights on how to implement these principles effectively to enhance customer satisfaction and loyalty. In this conversation, John DiJulius III and Denise Thompson discuss the critical aspects of customer service, emphasizing the importance of consistency, transparency, and professionalism in interactions. They explore how to effectively roll out service standards, maintain awareness among employees, and create a positive work environment. The discussion also touches on the significance of living an extraordinary life and how personal habits impact professional responsibilities. Takeaways Turning a negative into a positive is crucial for customer experience. Inconsistency is the enemy of great customer service. The Customer Bill of Rights outlines what businesses should never or always do. Nevers and always help reduce employee and location roulette. Customer experiences should not depend on which employee a customer interacts with. Oversharing can negatively impact customer perceptions. Employees must remember they are always 'on stage' when interacting with customers. Clear communication is essential to avoid misunderstandings in service expectations. Businesses should focus on what they can do for customers, not what they can't. Creating a positive customer experience requires a commitment to service excellence. Consistency in customer interactions is crucial for service excellence. Transparency in communication fosters trust with customers. Establishing clear professional standards helps employees understand expectations. Mastering the basics of customer service can significantly improve experiences. Rolling out service standards requires context and engagement from employees. Maintaining awareness of service standards is essential for long-term success. Creating a fun work environment encourages adherence to service standards. Living an extraordinary life impacts not only personal well-being but also professional responsibilities. Habits play a significant role in shaping our actions and outcomes. Engaging employees in the training process enhances retention of service standards. Chapters 00:00Introduction and Personal Updates 02:06Turning Negatives into Positives in Customer Experience 10:07Understanding the Customer Bill of Rights 17:47Implementing Nevers and Always in Customer Service 25:33The Importance of Consistency in Customer Interaction 28:10Transparency and Communication in Service 29:05Establishing Professional Standards 30:36The Power of Basics in Customer Service 32:21Rolling Out Service Standards Effectively 35:51Maintaining Awareness of Service Standards 39:50Creating a Fun and Engaging Work Environment 42:49Living an Extraordinary Life and Its Impact   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/

The Motherhood Podcast with Michelle Grosser
360 - Do You Have High Cortisol? 4 Science-Backed Ways to Reset Your Body's Stress Response

The Motherhood Podcast with Michelle Grosser

Play Episode Listen Later Jun 3, 2025 34:18


If your body feels like it's stuck in overdrive—wired, tired, inflamed, and just plain off—it might not be just stress. It could be high cortisol.In this first episode of Alive & Well, we're pulling back the curtain on your body's main stress hormone. Because if you've been walking around feeling anxious, foggy, overstimulated, or exhausted by 2 p.m., there's a good chance your cortisol levels are out of whack—and your nervous system is sounding the alarm.In this episode, you'll learn:Why common symptoms like fatigue, weight gain, and brain fog could all be traced back to high cortisolHow chronic stress disrupts your energy, sleep, focus, and moodThe science behind your stress response (no jargon—just what you actually need to know)4 simple, science-backed ways to calm your nervous system and bring your body back into balanceThe best part? You don't need to overhaul your whole life. Just a few small shifts to help your body feel safe again.

Upland Nation
Chukar hunter & author takes us to school on devil birds

Upland Nation

Play Episode Listen Later Jun 3, 2025 66:52


"High intensity" is how author and passionate chukar hunter describes his chosen sport. He should know, he's been doing it long enough to acquire a unique perspective and plenty of wisdom which he shares with us all. He's the author of A Chukar Hunter's Companion, the definitive book on the topic, and roams the high desert all season in search of, well, listen for yourself if you're in need of motivation or inspiration. We'll explore his past season, the reasons for strong bird populations, and his "Laws of Chukar Physics," rules to live - and hunt - by. We'll talk best habitat, strategy for handling dogs and birds, and where snow fits into the equation. Pat offers how-to tips and tactics on dog care and training, what birds do on the flush, and more. "Fix It" covers an old-school data source for wild bird hunters in search of more access; and listeners have a spirited debate on the merits and downsides of "force training" a dog to retrieve ... with some fascinating viewpoints that could change your mind. You get a chance to win a HiViz sight or four-pack of Pointer shotguns in our furfeathersfriends.com sweepstakes, but only if you listen and know the Word of the Week. And it's all brought to you by: HiVizSights.com, RuffLand Kennels, @midwayusa, #midwayusa, MidwayUSA, Mid Valley Clays and Shooting School, TrulockChokes, HiViz shooting systems, Pointer shotguns, Purina Pro Plan Sport and FindBirdHuntingSpots.com.

THE IDEAL BALANCE SHOW: Real talk, tips & coaching on everything fitness, family & finance.

Snag Our Simplified Budget System!If your bank account is constantly giving “$9.18 energy,” and payday feels more like a lifeline than a win—this one's for you. You're not bad with money, you just never learned the system that actually works for real life.This week, we're walking you through exactly how to break free from the paycheck-to-paycheck cycle—in the next 30 days. Yes, really. And no, you don't have to cancel everything fun to make it happen.In This Episode, We Cover:

K92 Mornin' Thang
Friday's Show Open

K92 Mornin' Thang

Play Episode Listen Later May 30, 2025 2:53


- Monica couldn't remember getting dressed??- Antoine has turned into Mr. Fix-It

Customer Service Revolution
206: The Key to Keeping Your CX TOMA

Customer Service Revolution

Play Episode Listen Later May 29, 2025 36:16


Summary In this episode Chief Revolution Officer John DiJulius talks to Kevin Sloan, Executive Vice President, Head of Retail Banking,for KeyCorp. As Head of Retail Banking, Kevin Sloan leads the execution of KeyBank's retail relationship growth strategy centered on helping clients and communities thrive. His responsibilities include leading 5,500 teammates across Key's 950 branch offices, its Business Performance, Support & Enablement team, and its Client & Teammate Experience team. He is also a member of KeyCorp's Executive Council. Takeaways Why KeyBank focused on the client experience What did Key do to transform their client experience What was the return on investment for Key How did Key keep the client experience momentum going years after Chapters: 00:00Celebrating 200 Years of KeyBank 02:50The Journey to Client Experience Excellence 06:12Moments Matter: A Framework for Success 09:04Recruitment and Retention Strategies 11:46Measuring Success: KPIs and Results 15:02Consistency in Customer Experience 17:46Building a Culture of Recognition 21:08Challenges of Maintaining Momentum 23:56Connecting Purpose with Client Experience 26:53The Importance of Emotional Connection 30:12Sustaining Momentum in Client Experience 33:05Collecting and Sharing Moments That Matter 35:59The Power of Small Gestures 38:48Conclusion and Reflections   Links Connect with Kevin Sloan Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Upland Nation
Bird hunter, mentor with a season debrief, advice on e-scouting, Montana walk-ins, lessons learned in the field

Upland Nation

Play Episode Listen Later May 27, 2025 60:51


My friend Eric Thompson moved to Montana for one thing: bird hunting. We benefit from his experiences since, with advice on finding new places to hunt, and a few strategies and tactics for the field. We learn about the highs and lows of owning - and losing - dogs, and how to help newcomers explore our sport. We'll debrief Eric's past season in multiple states, with some highlights and a few stories. "Fix It" has an unusual source of new hunting spots, and readers thank their bird-hunting and dog-training mentors. You get a chance to win a four-pack of Pointer shotguns or HiViz sight and a range bag from Sage & Braker (value over $200 total) in our furfeathersfriends.com sweepstakes, but only if you listen and know the Word of the Week. And it's all brought to you by: HiVizSights.com, RuffLand Kennels, Mid Valley Clays and Shooting School, TrulockChokes, HiViz shooting systems, Pointer shotguns, Purina Pro Plan Sport and FindBirdHuntingSpots.com.

Well-Led Schools
S3E7: Changing The Narrative: What It Really Takes To Address The Current Teacher Crisis with Brad Gaynor

Well-Led Schools

Play Episode Listen Later May 26, 2025 66:58


Educators across the country are burning out, feeling undervalued, and walking away from the profession in increasing numbers. While the headlines often focus on pay or staffing gaps, many of us working in schools know that the issues run far deeper. The loss of trust in teachers, unrealistic expectations, and a disconnect between policy and practice are all contributing to a school culture that feels increasingly unsustainable. In this episode of the Well-Led Schools podcast, we’re joined by Brad Gaynor, an experienced education leader, coach, and passionate advocate for system-wide change. With decades of frontline and leadership experience, Brad brings clarity, compassion, and practical wisdom to this complex conversation. Together, we unpack what’s really behind the teacher crisis and explore what needs to shift, both in mindset and in action, to rebuild trust, restore wellbeing and retain our best educators. In this episode, we cover: The deeper, often overlooked reasons why educators are choosing to leave the profession How can we shift the public and internal narrative of education to restore trust in teachers and their expertise Simple, actionable steps schools and leaders can take now to move from just talk to genuine transformation Real-world examples of what strategies are already working well in schools to reduce burnout and stress for educators About Brad: Brad is a respected education leader, budding author, and advocate for sustainable change in Australian schools. With over 35 years of experience as a teacher, principal and education leader, Brad brings a grounded, frontline perspective to the complex realities facing today’s educators. Brad currently supports schools and leaders in strategic improvement, leadership development, and school culture enhancement. Brad is passionate about building high-performing teams, leading change, and promoting leadership wellbeing. His strong background in policy, curriculum development, and reform has shaped his advocacy for practical, sustainable solutions in education. Links and Resources: Explore the Well-Led Schools Partnership Program Articles Mentioned in the Episode: Brad’s Article: Beyond Band-Aids: What it Will Really Take to Keep Teachers Brad’s Article: Education: We Know What’s Wrong. So Let’s Fix It! Brad’s Article: But What About School Leaders? My Article: Supporting Teacher and Staff Professional Identity: A Key to Enhancing Wellbeing and School Culture My Article: Effective Strategies for Addressing Increased Teacher Workloads Workload Reduction Toolkit Thank you so much for listening. I’m so honoured that you’re here and would be so grateful if you could leave me a review on Apple Podcasts or on your preferred podcast app, that way we can inspire and educate even more people together. Connect with Brad via: His website: bradgaynor.com.au LinkedIn: linkedin.com/in/brad-gaynor-92b68b53 On Instagram: @brad_coaching Email: brad@brad.gaynor.com.au Connect with me via: My website: adriennehornby.com.au LinkedIn: linkedin.com/in/adrienne-hornby-a4126a205/ Email: hello@adriennehornby.com.au See omnystudio.com/listener for privacy information.

The Blockchain Socialist
Holonym: Digital Identity without Scanning your Eyeballs

The Blockchain Socialist

Play Episode Listen Later May 24, 2025 75:41


They say on the internet no one knows you're a dog but this has created a digital space that is dominated by more bots than humans and crypto space that is easily sybil attacked. Worldcoin, a project led by Sam Altman, is purporting to tackle this issue as AI (ironic?) proliferates content by scanning our eyeballs into an orb that they totally aren't taking your data from! Personally I don't trust them.So I spoke to Shady El Damaty, co-founder and CEO of Holonym Foundation which is building human.tech, a suite of different identity solutions that protect user privacy using zero-knowledge proofs. We spoke about how it all works and the implications of people having control of their identities online.-----------------------------------------------------------------------------------------Website: https://theblockchainsocialist.com/ Spotify: https://open.spotify.com/show/3geORcile9E1EyPyFiAHhM?si=x7fjsFhURsSBlErXnihh9A  iTunes: https://podcasts.apple.com/us/podcast/the-blockchain-socialist/id1501607045  Podcast Addict: https://podplayer.net/?podId=2598359 Twitter: https://twitter.com/TBSocialist Patreon: https://www.patreon.com/theblockchainsocialistReddit: https://www.reddit.com/r/cryptoleftists/Send me your questions or comments about the show and I'll read them out sometime. Support the showICYMI I've written a book about, no surprise, blockchains through a left political framework! The title is Blockchain Radicals: How Capitalism Ruined Crypto and How to Fix It and is being published through Repeater Books, the publishing house started by Mark Fisher who's work influenced me a lot in my thinking. The book is officially published and you use this linktree to find where you can purchase the book based on your region / country.

HouseSmarts Radio with Lou Manfredini
HouseSmarts Radio with Lou Manfredini | 5.24.25

HouseSmarts Radio with Lou Manfredini

Play Episode Listen Later May 24, 2025


Lou Manfredini, A.K.A. Mr. Fix-It is back with great advice for homeowners, special guests, information on new products, and more!

Running Lean
282. Why Runners Struggle With Strength Training (And How to Fix It)

Running Lean

Play Episode Listen Later May 23, 2025 39:42


If you're a runner, you've probably heard that strength training can help you run faster, stay injury-free, and perform better overall. But knowing it's important and actually doing it are two very different things. In this episode, “Why Runners Struggle With Strength Training (And How to Fix It),” I'm breaking down the most common reasons runners avoid the weight room—and how to overcome each one. Whether you're afraid of bulking up, confused about what exercises to do, or just can't seem to stay consistent, this episode will give you clarity, confidence, and practical strategies to start building real strength that supports your running goals. Strength training doesn't have to be complicated, time-consuming, or intimidating. It just needs to be smart, simple, and consistent. So let's dive into the top 10 struggles and start fixing them—one smart lift at a time. The post 282. Why Runners Struggle With Strength Training (And How to Fix It) appeared first on Running Lean with Patrick McGilvray.

Customer Service Revolution
205: Secret Service - The Power of Personalizing Service, Part 2

Customer Service Revolution

Play Episode Listen Later May 22, 2025 27:24


Summary IIn this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of personalized customer service and the techniques of 'Secret Service' that can enhance customer experiences. They explore how to implement these techniques effectively, the significance of knowing clients personally, and the evolution of customer service terminology. The conversation also highlights memorable customer service experiences and the impact of community in customer relationships. Takeaways Personalization in customer interactions is crucial. Utilizing CRM systems can enhance customer relationships. Listening to customers can reveal valuable insights. Sending personalized follow-ups shows genuine care. The 'Ford' method helps in remembering client details. Creating a community around your service fosters loyalty. The evolution of customer service terminology reflects industry growth. Memorable experiences can significantly impact customer loyalty. Secret Service techniques can differentiate your business. Chapters 00:00Welcome and Introduction to Customer Experience 01:11Building Personal Connections with Clients 05:21Understanding Client Goals and Interests 09:41The Importance of Data Entry and CRM Systems 14:14Creating a Community Through Customer Relationships 21:49The Evolution of Secret Service to Customer Service Revolution Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Hit the Mic with The Stacey Harris
Why Educational Content Isn't Converting

Hit the Mic with The Stacey Harris

Play Episode Listen Later May 21, 2025 18:32


Publishing valuable content is not the same as building a podcast that converts.If you're stuck in the cycle of sharing tips, getting great feedback, but still not seeing leads… this episode is going to hurt a little—but it'll help a lot. Because the problem usually isn't your content. It's the misalignment between your episodes and your sales strategy.On this episode of The More Profitable Podcast, we're digging into how “helpful” content can actually stall momentum, what it looks like when your podcast attracts attention but not action, and how to shift your strategy to guide listeners toward a buying decision. I'm sharing the exact types of episodes you need to build trust, shorten sales cycles, and stop making business decisions based on broken data.01:13 – When “valuable” content doesn't lead to action03:37 – The difference between educating and guiding05:25 – Red flags: praise from peers but silence from prospects07:16 – The business cost of building a show that doesn't convert09:13 – Why planning content without your offer in mind breaks everything10:29 – What to create instead: objections, FAQs, and client stories11:30 – Moving listeners from “maybe” to “I'm ready”13:46 – Why trust takes longer now—and how your podcast can earn it16:08 – What makes a podcast profitable (and how we build that in Summer Camp)Mentioned In Why Educational Content Isn't ConvertingShould You Quit Your Podcast or Fix It?Profitable Podcast Summer CampLet's Build a Podcast That Supports Your Sales If your content is valuable but not converting, you don't need a new format. You need a strategy.Inside The Profitable Podcast Summer Camp, we'll rebuild your content plan around what actually sells—episodes that support decision-making, build trust, and align with your offer. You'll leave with a sales-driven plan that makes your podcast a real part of your sales engine, not just more content to keep up with.We start June 12. Reserve your spot!Send us a textGrab your canteen and join us for The Profitable Podcast Summer Camp.We start June 12 & spend 8 weeks building a plan that actually connects your content to your offers — with a repeatable series, a content map, and workflows that take the pressure off.If you want a podcast that's working before fall hits, this is where you build it.Reserve your bunk at uncommonlymore.com/summercamp.Support the show

MLOps.community
A Candid Conversation Around MCP and A2A // Rahul Parundekar and Sam Partee // #316 SF Live

MLOps.community

Play Episode Listen Later May 21, 2025 64:42


Demetrios, Sam Partee, and Rahul Parundekar unpack the chaos of AI agent tools and the evolving world of MCP (Model Context Protocol). With sharp insights and plenty of laughs, they dig into tool permissions, security quirks, agent memory, and the messy path to making agents actually useful.// BioSam ParteeSam Partee is the CTO and Co-Founder of Arcade AI. Previously a Principal Engineer leading the Applied AI team at Redis, Sam led the effort in creating the ecosystem around Redis as a vector database. He is a contributor to multiple OSS projects including Langchain, DeterminedAI, LlamaIndex and Chapel amongst others. While at Cray/HPE he created the SmartSim AI framework which is now used at national labs around the country to integrate HPC simulations like climate models with AI. Rahul ParundekarRahul Parundekar is the founder of AI Hero. He graduated with a Master's in Computer Science from USC Los Angeles in 2010, and embarked on a career focused on Artificial Intelligence. From 2010-2017, he worked as a Senior Researcher at Toyota ITC working on agent autonomy within vehicles. His journey continued as the Director of Data Science at FigureEight (later acquired by Appen), where he and his team developed an architecture supporting over 36 ML models and managing over a million predictions daily. Since 2021, he has been working on AI Hero, aiming to democratize AI access, while also consulting on LLMOps(Large Language Model Operations), and AI system scalability. Other than his full time role as a founder, he is also passionate about community engagement, and actively organizes MLOps events in SF, and contributes educational content on RAG and LLMOps at learn.mlops.community.// Related LinksWebsites: arcade.devaihero.studio~~~~~~~~ ✌️Connect With Us ✌️ ~~~~~~~Catch all episodes, blogs, newsletters, and more: https://go.mlops.community/TYExploreMLOps Swag/Merch: [https://shop.mlops.community/]Connect with Demetrios on LinkedIn: /dpbrinkmConnect with Rahul on LinkedIn: /rparundekarConnect with Sam on LinkedIn: /samparteeTimestamps:[00:00] Agents & Tools, Explained (Without Melting Your Brain)[09:51] MVP Servers: Why Everything's on Fire (and How to Fix It)[13:18] Can We Actually Trust the Protocol?[18:13] KYC, But Make It AI (and Less Painful)[25:25] Web Automation Tests: The Bugs Strike Back[28:18] MCP Dev: What Went Wrong (and What Saved Us)[33:53] Social Login: One Button to Rule Them All[39:33] What Even Is an AI-Native Developer?[42:21] Betting Big on Smarter Models (High Risk, High Reward)[51:40] Harrison's Bold New Tactic (With Real-Life Magic Tricks)[55:31] Async Task Handoffs: Herding Cats, But Digitally[1:00:37] Getting AI to Actually Help Your Workflow[1:03:53] The Infamous Varma System Error (And How We Dodge It)

How To Be A Handmade Boss
#59 - How Handmade Sellers Are Making £1k in Just 7 Days (Without a Huge Audience)

How To Be A Handmade Boss

Play Episode Listen Later May 21, 2025 16:34


Upland Nation
Tina Dokken on recruiting women bird hunters, dog training, teaching and motivation

Upland Nation

Play Episode Listen Later May 20, 2025 66:23


The talented team of Tom and Tina Dokken is well-known for dog training expertise and the iconic Dead Fowl Trainer, but Tina has an additional calling: bringing more women into bird hunting. She offers advice on everything from how women learn differently than men, and what we can do as spouses or partners to motivate and educate newcomers. We'll get tips and tactics on everything from dog training to shooting, some resources for new hunters, along with insights on what NOT to do when helping a newcomer. "Fix It" suggests using stealth to become better shooters, and listeners offer one-sentence's-worth of advice to new dog trainers. You get a chance to win a four-pack of Pointer shotguns, or a HiViz sight and Sage & Braker range bag, valued at over $200 total in our furfeathersfriends.com sweepstakes, but only if you listen and know the Word of the Week. And it's all brought to you by: HiVizSights.com, RuffLand Kennels, Mid Valley Clays and Shooting School, TrulockChokes, HiViz shooting systems, Pointer Shotguns, Purina Pro Plan Sport and FindBirdHuntingSpots.com.

John Williams
Lou Manfredini: Tips for cleaning your windows after a dust storm

John Williams

Play Episode Listen Later May 19, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou tells us what we need to know about portable air conditioners, and to give us tips for cleaning your windows…especially after Friday’s dust storm! Listen to HouseSmarts Radio on WGN each Saturday morning at 6 am.

WGN - The John Williams Full Show Podcast
Lou Manfredini: Tips for cleaning your windows after a dust storm

WGN - The John Williams Full Show Podcast

Play Episode Listen Later May 19, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou tells us what we need to know about portable air conditioners, and to give us tips for cleaning your windows…especially after Friday’s dust storm! Listen to HouseSmarts Radio on WGN each Saturday morning at 6 am.

Rolled Spine Podcasts
[The Marvel Super Heroes Podcast 142] Sony Columbia Pictures' Beneath the Spider-Verse

Rolled Spine Podcasts

Play Episode Listen Later May 19, 2025 81:58


Note: We like our language NSFW salty, and there be spoilers here...Face Front, True Believer! It's Morbin' Time! Diabolu Frank, Mr. Fixit and Illegal Machine talk about Sony's Spider-Man Universe Sans Spider-Man & Venom! Morbius Sweep begins with 2022's Morbius, morbing into 2024's Madame Web, and also 2024's Kraven the Hunter starring Worst Joker, The Bottomest Bottom, & Foreign Cologne Salesman At The Mall! We get into the comics history of The Living Vampire, Anya "Arana" Corazón, Julia "Spider-Woman" Carpenter, Mattie "Spider-Girl" Franklin, Ezekiel, The Chameleon, The Foreigner, and The Rhino! Excelsior!#MarvelSHPFriend us on FacebookRoll through our tumblrEmail us at rolledspinepodcasts@gmail.comTweet us as a group @rolledspine, or individually as Diabolu Frank & Illegal Machine. Fixit don't tweet.If The Marvel Super Heroes Podcast Blogger page isn't your bag, try the umbrella Rolled Spine Podcasts Wordpress blog.Sony, Spider-Man, Marvel Comics Podcast, Venom, Marvel Comics, Morbius, Jessica Jones

WGN - The John Williams Uncut Podcast
Lou Manfredini: Tips for cleaning your windows after a dust storm

WGN - The John Williams Uncut Podcast

Play Episode Listen Later May 19, 2025


The great Mr. Fix-It, Lou Manfredini, joins John Williams to tell us the projects we need to be working on this week. Lou tells us what we need to know about portable air conditioners, and to give us tips for cleaning your windows…especially after Friday’s dust storm! Listen to HouseSmarts Radio on WGN each Saturday morning at 6 am.

HouseSmarts Radio with Lou Manfredini
HouseSmarts Radio with Lou Manfredini | 5.17.25

HouseSmarts Radio with Lou Manfredini

Play Episode Listen Later May 18, 2025


Lou Manfredini, A.K.A. Mr. Fix-It is back with great advice for homeowners, special guests, information on new products, and more!

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch
20Product: Figma CPO on How Figma Builds Products: What Works, What Does Not | How Figma Does Testing and Product Reviews | The Future of Design, Engineering and Product with Yuhki Yamashita

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch

Play Episode Listen Later May 16, 2025 61:51


Yuhki Yamashita is the Chief Product Officer at Figma, where he leads the development of one of the world's most beloved design platforms. Previously, he was Head of Product at Uber, overseeing the core rider experience used by millions globally. A master of product storytelling and team-building, Yuhki has redefined how world-class digital products are built and scaled. Items Mentioned in Today's Episode:  04:30 – "Simple is Lazy?" — Yuhki Challenges Product Dogma 07:45 – The Secret Behind Figma's New Product Ideas (Hint: Users Hack It First) 09:00 – From Hack Week to Roadmap: How New Figma Products Are Born 10:00 – Are PRDs Dead? Yuhki's Spicy Take on the Death of Specs 12:30 – The ‘Screenshot Test': Can Your Product Explain Itself in 1 Frame? 14:15 – Code Layers and ‘Living Designs'—This Demo Blew Everyone's Mind 15:30 – Designers vs Coders: Who Really Owns the Future of Product? 17:45 – The Most Controversial Product Decision Inside Figma 19:00 – Why Figma's Org Structure Could Kill the PM Role (For Real) 21:00 – Should Everyone Be a Designer and a Builder Now? 23:15 – Will Figma Have Fewer Engineers in 5 Years? 24:00 – Cursor, Windsurf & AI Coding Tools—What Figma Engineers Really Use 25:30 – AI's Dual Power: Lowering the Floor, Raising the Ceiling 27:00 – Figma's Biggest Product Flop? Yuhki Owns It 29:30 – The Magic of Product Storytelling—Even for Boring Compliance Tools 31:00 – Why Joy Must Be in the Product (and How Figma Bakes It In) 33:00 – Does Product Market Fit Even Mean Anything in 2025? 35:30 – Is Great Design Enough? Or Is It ALL About Distribution? 37:15 – Dylan's Secret to Early Growth: Hacking Design Twitter 39:00 – Community Mistakes Startups Keep Making 41:00 – The One Thing Yuhki Wishes He Could Change at Figma 43:00 – Should They Have Launched 4 Products at Once? Time Will Tell 45:00 – When Do You Know a New Product Is Doomed? 46:30 – Why Designers Still Don't Ship What They Design (and How to Fix It) 48:00 – From Uber to Figma: Yuhki's Playbook for Massive Product Swings 53:00 – The Adobe Deal Breakup—How Figma Rallied 56:00 – What Yuhki Needs to Improve as a Leader (His Own Feedback Review) 58:00 – The Product Leader He Admires Most—and Why 59:30 – What Figma Still Gets Wrong About Product Culture Please read the offering circular and related risks at invest.modemobile.com. This is a paid advertisement for Mode Mobile's Regulation A+ Offering. Past performance is no guarantee of future results. Investing in private company securities is not suitable for all investors because it is highly speculative and involves a high degree of risk. It should only be considered a long-term investment. You must be prepared to withstand a total loss of your investment. Private company securities are also highly illiquid, and there is no guarantee that a market will develop for such securities. DealMaker Securities LLC, a registered broker-dealer, and member of FINRA | SIPC, located at 105 Maxess Road, Suite 124, Melville, NY 11747, is the Intermediary for this offering and is not an affiliate of or connected with the Issuer. Please check our background on FINRA's BrokerCheck.

Customer Service Revolution
204: Secret Service - The Power of Personalizing Service, Part 1

Customer Service Revolution

Play Episode Listen Later May 15, 2025 22:49 Transcription Available


Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of customer experience, particularly in the context of the Customer Experience Executive Academy. They explore how businesses can navigate economic uncertainty by focusing on enhancing customer experiences. John shares insights on the concept of 'Secret Service' in customer service, emphasizing the need for personalized interactions and systems that recognize customer loyalty. The conversation also touches on the role of AI in improving customer service and the importance of creating a memorable experience for every customer. In this conversation, John and Denise explore the importance of building personal connections with clients through effective communication and understanding their goals. They discuss the significance of utilizing CRM systems to track client information and the role of team collaboration in enhancing customer experiences. The discussion also highlights the evolution of the Secret Service concept into a broader Customer Service Revolution, emphasizing the need for businesses to create communities and foster relationships with their clients. Takeaways The Customer Experience Executive Academy fosters a strong community among leaders. Doubling down on customer experience is crucial during economic uncertainty. Secret Service is about making customers feel recognized and valued. Visual triggers can enhance customer recognition in service industries. Personalized service is key to creating unforgettable experiences. AI can assist in providing personalized customer interactions. Understanding customer journeys is essential for effective service delivery. Different industries can adapt Secret Service principles to their context. Customer loyalty can be enhanced through effective database management. Building personal connections enhances client relationships. Utilizing AI can help in remembering client details. Understanding client goals is crucial for personalized service. Data entry in CRM systems is essential for effective communication. Creating a community around clients fosters loyalty. Secret Service techniques can differentiate businesses. Employees benefit from making clients feel valued. Regular updates in CRM systems improve service quality. Team collaboration enhances customer experience. The evolution from Secret Service to Customer Service Revolution reflects changing business needs. Chapters 00:00 Welcome and Introduction to Customer Experience 02:59 The Customer Experience Executive Academy 05:50 Navigating Economic Uncertainty in Customer Experience 08:55 Understanding Secret Service in Customer Experience 11:54 Implementing Secret Service Systems 14:56 Adapting Secret Service Across Industries 18:11 Utilizing Databases for Personalized Service 21:04 The Role of AI in Enhancing Customer Experience 29:16 Building Personal Connections with Clients 35:04 Understanding Client Goals and Interests 40:09 The Importance of Data Entry and CRM Systems 45:31 Creating a Community Through Customer Relationships 54:26 The Evolution of Secret Service to Customer Service Revolution   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

HerMoney with Jean Chatzky
Ep 475: Worried About Your Student Loans? The Steps To Take NOW

HerMoney with Jean Chatzky

Play Episode Listen Later May 14, 2025 35:15


This week, we're digging into one of the most pressing financial crises of our time: student loans. After a five-year pause, the Trump administration has officially restarted collections on defaulted federal student loans, and millions of borrowers could soon face wage garnishment, reduced Social Security benefits, and even hits to their credit scores. Joining us is Jillian Berman, author of the groundbreaking new book, Sunk Cost: Who's to Blame for the Nation's Broken Student Loan System and How to Fix It. Jillian takes us behind the headlines, breaks down who is most at risk, and how to get your payments back on track if you're in default.  Resources & Links:

Upland Nation
Senior test judge on training steadiness, retrieving, water work, praise ... and Mearns quail hunting

Upland Nation

Play Episode Listen Later May 13, 2025 65:12


Ruth Weiss is a senior judge in the NAVHDA testing system as well as an active handler with 74 dogs tested including two versatile champions. She's seen it all and will share her insights on everything from steadiness to retrieving (advice for all levels), introducing a pup to water, and how and when to use praise. She's also an avid bird hunter and offers insights on handling a dog in the field as well as a peek into the world of Mearns quail. Her upbeat attitude is contagious and springs from a love of dogs and how they think. "Fix It" suggests one time when praise is the wrong thing to provide, and listeners chip in with the bird species they hunted most last season. You get a chance to win a free day of private land hunting from LandTrust.com, value $150 in our furfeathersfriends.com sweepstakes, but only if you listen and know the Word of the Week. And it's all brought to you by: HiVizSights.com, RuffLand Kennels, @midwayusa, #midwayusa, MidwayUSA, Mid Valley Clays and Shooting School, TrulockChokes, HiViz shooting systems, Pointer shotguns, Purina Pro Plan Sport and FindBirdHuntingSpots.com.

Supply Chain Now Radio
Driving Supply Chain Transformation Through Innovation, Sustainability, and Trust

Supply Chain Now Radio

Play Episode Listen Later May 12, 2025 49:05 Transcription Available


In this episode of Supply Chain Now, Scott Luton and Tevon Taylor sit down with Agustin Lopez-Diaz, Senior Vice President of Global Supply Chain for North America at Schneider Electric, to explore how the company is leading a transformative shift in supply chain operations. Agustin shares how Schneider Electric is driving efficiency, sustainability, and trust across its operations, focusing on automation, energy management, and manufacturing agility. Agustin talks about Schneider Electric's key supply chain strategies, including how they use cutting-edge technologies such as IoT, advanced analytics, and sustainability consulting to optimize their operations. The conversation also highlights Schneider Electric's approach to empowering employees and collaborators through skill-building programs and innovation, ensuring that people are at the heart of their supply chain transformation.Jump into the conversation:(00:00) Intro(03:00) Agustin's career and leadership at Schneider Electric(07:30) Core pillars of Schneider Electric's supply chain transformation(12:00) How automation and IoT enhance manufacturing efficiency(15:30) Sustainability's role in supply chain strategy(18:00) Empowering employees through innovation and skills(22:00) Trust in building supply chain partnerships(25:00) Leveraging data and analytics for decision-making(28:00) Regionalization's impact on North American operations(32:00) Driving sustainability with Schneider Electric's initiatives(35:00) Schneider Electric's role in smarter energy management(38:00) Lessons from Schneider Electric's global supply chain(42:00) Agustin's thoughts on the future of supply chain transformationAdditional Links & Resources:Connect with Agustin Lopez-Diaz: https://www.linkedin.com/in/agustin-lopez-diaz-833b585/Learn more about Schneider Electric: https://www.se.comLearn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now's NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Plug the Leaks: Where You're Losing Money in Shipping (and How to Fix It): https://bit.ly/42iFW0ZWEBINAR- Altium 365: Integrated Supply Chain Management Across the Product: https://bit.ly/4bWSLmaWEBINAR- Cleared for Takeoff: Workforce Development in the Aviation Industry: https://bit.ly/42X4deyWEBINAR- Supply Chain Orchestration with SAP: https://bit.ly/4jFJn9qThis episode was hosted by Scott Luton and Tevon Taylor and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: