Healthcare Services

COVID-19 has impacted all of us and created a highly transformative moment for the healthcare system. What are we learning related to new ways to access care via telehealth and home solutions? What has happened to some of the most vulnerable patients, with chronic conditions, who have delayed or reduced routine care during the pandemic? What new things are we discovering about people with social inequities who often experience more adverse health outcomes? Join us for an insightful conversation between William Fleming, PharmD, Humana’s President of Clinical & Pharmacy Solutions, and Will Shrank, MD, Humana’s Chief Medical & Corporate Affairs Officer, as they explore these questions and discuss how Humana has played a pivotal role as “convener” in bringing together numerous partners to influence policy and align around the critical mission of providing better healthcare.

For this episode of RealTalk, we’re turning the tables to get a glimpse into the life of Humana’s Clinical & Pharmacy Solutions President, William Fleming, PharmD. While William takes the interviewee seat this time around, we’ll hear about how he’s managing in his new role as Humana’s pandemic “quarterback” and why he’s proud of the culture Humana has built, which has proven so supportive during this unprecedented time. We’ll also get a glimpse into his personal life, as he and his family have “sheltered in place” at home, including what he’s enjoyed the most, what has been the most difficult, and how he maintains his energy and inspiration.

What happens when a problem is seen, a mistake is made, or an unfavorable outcome is anticipated … and no one speaks up? It happens all the time, even in the best of companies, if employees are not empowered to voice their opinions or their leaders do not listen. The result? Poor decisions that breed even worse consequences. Join Humana’s President of Clinical & Pharmacy Solutions, William Fleming, PharmD, as he champions why it is so crucial for organizations to have the right talent, tone, and touchpoints so that critical information is brought to light, the best decisions are made, and the customer experience is always the ultimate guidepost.

We all want a positive healthcare experience for ourselves and our loved ones, particularly when faced with chronic or more serious conditions. But oftentimes, we encounter an uncoordinated, impersonal, complex system that undermines our journey toward better health. Humana is working hard to change all of that. Join William Fleming, PharmD, Humana’s President of Clinical and Pharmacy Solutions, as he chats with Laura Hatfield, RN, Associate VP of Care Management, and Brett Hudspeth, Director of IT for the Enterprise Clinical Operating Model, about the exciting transformation that is underway – fueled by analytics, modern digital platforms, and multidisciplinary care teams – to provide the most integrated, customized, and streamlined experience to help its members achieve their best health.

Innovation is equal parts science and art. Hear how Humana has combined both through a Clinical Products approach and a recent “hackathon” to explore and pursue some of the best solutions to the toughest healthcare challenges that plague people today. Join William Fleming, PharmD, Humana’s President of Clinical & Pharmacy Solutions, as he talks with Deepthi Bathina, Chief Clinical Product Officer, as she explains the Product Management discipline, how it can be applied to many problems (including clinical ones), and the way Humana’s teams are working creatively and collaboratively to improve consumers’ healthcare experience.

Caregivers play a crucial role in the health and well-being of their loved ones, not only by providing care but often by making key decisions that influence their health treatments and outcomes. While Humana has long-recognized, engaged, and supported caregivers, more deliberate efforts are now underway to incorporate “caregiver” into the company’s strategy and business model. Find out why during this special National Caregivers Month podcast, as William Fleming, PharmD, Humana’s President of Clinical & Pharmacy Solutions, along with Greg Horlander and Aubree Booth, from the Clinical Product Organization, discuss the growing momentum of caregiver focus to further advance positive healthcare experiences.

Drug affordability, access, and value: All hot topics with much conversation and debate in recent years and, likely, touching all of our lives in one way or another. Join William Fleming, PharmD, President of Humana’s Clinical & Pharmacy Solutions, as he has a timely conversation with special guest, J.C. Scott, President and CEO of the Pharmaceutical Care Management Association (PCMA), an advocacy organization representing Pharmacy Benefit Managers (PBMs) across the U.S. Hear what PCMA is doing in the realm of patient care to support and raise the opinions of collective PBMs in order to influence and improve policy and, ultimately, people’s health outcomes. Also hear how, in addition to its work on Capitol Hill, PCMA is expanding its advocacy efforts at the state level, where there has been a six-fold increase in recent legislation.

Humana’s Healthcare Services division has recently undergone some organizational changes, including the establishment of two distinct areas of focus to align with business priorities. Join William Fleming, PharmD, now leading the Clinical and Pharmacy Solutions business, and Susan Diamond, now leading the Home Solutions business, as they discuss why the changes were made and how they will better enable transformation within the business.

If you’ve ever thought about your future financial security … had a question about Humana’s 401k employee savings plan … or wondered how you could afford to set aside dollars for your retirement, then this is the podcast for you. Join Humana’s HCS President William Fleming, PharmD, as he talks with three guests -- Vicki Bilbro, Senior Associate Well-Being Benefits Professional; Mike Taday, Associate Vice President, Clinical Strategies & Operations; and Jared Timmons, Director, Mail Order/OTC Pharmacy Distribution – about why it’s so important to invest in your retirement now and how easy it may be if you take advantage of all the resources provided to you. Also hear about Humana’s generous 401k match that can help your money grow when you make a contribution.

Being a good corporate citizen in the world is considered “table stakes” for most large companies today. But what does that mean? And how is Humana leading the pack with its corporate social responsibility (CSR) efforts? Join Humana’s Healthcare Services President, William Fleming, PharmD, along with Jim Turner, Corporate Affairs Communications Director, and Catherine McGlown, CSR Lead, as they provide an overview of how Humana’s CSR definition and work have evolved through the years (and how CSR means much more than just contributing to environmental stability). Also learn how Humana associates are becoming even more connected and committed to the company’s CSR efforts, which ultimately support the quest to inspire health and well-being.

Join Humana’s Healthcare Services President, William Fleming, PharmD, for an enlightening discussion with Caraline Coats, Vice President of Humana’s Bold Goal and Population Health Strategy, and Andrew Renda, MD, MPH, Associate Vice President, Population Health, about Humana’s Bold Goal to improve the health of the communities it serves 20% by 2020 and beyond. Hear what Humana has learned about how social determinants of health (e.g., food insecurity and social isolation) have a significant impact on one’s physical and mental well-being – and what new steps the company is taking to help people have more measurable “Healthy Days,” as defined by the U.S. Centers for Disease Control and Prevention (CDC). Also get a better understanding of why “it takes a village” to move the needle on Population Health and how integrated teams across Humana are working diligently with each other, community partners, and Humana members to make a positive difference in the lives of many.

Today’s rapid growth of technology is an understatement. With such ever-expanding new technology options, did you ever wonder how Humana determines which to pursue? Join Humana’s Healthcare Services President, William Fleming, PharmD, along with his guests from the Technology Advancement Organization, to learn about how the company’s strategic goals and a “fail-fast” approach advise which paths to take. More specifically, hear from Ramu Kannan, Chief Technology Officer, and Kyle Culver, Lead Enterprise Architect, as they discuss Humana’s pivotal role in driving collaboration across the industry through the Humana co-founded Synaptic Health Alliance, a multi-company organization which explores tech-driven solutions, such as blockchain, that may benefit all parties and their customers.

Chronic Obstructive Pulmonary Disease (COPD) is the third leading cause of death in the U.S. and the only one of the top six CDC-tracked diseases not in decline. Additionally, 13 percent of Humana’s members have this disease, and many face barriers to getting the rehab they need. Join Humana’s Healthcare Services President, William Fleming, PharmD, along with two Humana At Home guests, as they use the month of March to shine the national spotlight on the importance of Pulmonary Rehab for those with serious respiratory conditions. More specifically, hear from Heather Miller, Trend Strategic Consultant, and Tabatha Coman, Telephonic Care Manager, as they discuss Humana’s innovative approach to helping affected people get the resources and services they need through telephonic care and in-home visits designed to intervene early, educate and guide optimal self-management, and avoid ER visits and hospitalizations.

Whether with a loved one or client who has an advanced illness, if you find it difficult to discuss end-of-life healthcare planning, you’re not alone. Nor are you unique if you’re unsure of the difference between palliative and hospice care. Join Humana’s Healthcare President, William Fleming, PharmD, as he and his Clinical Program Development guests dispel common myths and address fears or uncertainties associated with these oft-taboo topics. Additionally, get helpful tips and learn about available resources from Susanne McComic, Product Management Advisor, and Stacy Pierce-Green, Senior Product Management Professional, so you are better prepared for these important conversations and understand how serious illness planning and the right care coordination can bring both physical and emotional comfort to those who are seriously ill (as well as their family and friends).

Heather has lived with a rare, chronic condition most of her life but was only recently diagnosed. Hear about her journey through years of medical uncertainty, which added emotional (and cost) challenges to living with painful and debilitating symptoms. Then, hear how family, friends, work colleagues, and a Humana telephonic nurse provided her with crucial support through tough times. Whether you’re living with a chronic condition or serve those who are, you won’t want to miss this heartwarming, tip-filled podcast with Heather Pearce, RX Clinical Programs Pharmacy Lead with Humana Pharmacy Solutions; Kelly Grimm, RN, Telephone Care Manager with Humana’s Integrated Care Management Team; and podcast host, William Fleming, PharmD, Humana’s Healthcare Services President.

We all have an idea of what “quality” is. However, what does it mean to provide CLINICAL quality? How do you deliver it? What does it look like? And how do you measure it? Join Humana’s Healthcare Services President, William Fleming, PharmD, as he talks to colleagues from Humana’s Chief Medical Office – Worthe Holt, MD, Vice President, and Misty Roberts, RN, Associate Vice President of Clinical Quality – about how the healthcare industry’s shift from fee-for-service, transaction-based to value-based care has changed the way Humana serves its members. Also, learn how this new approach, along with developing an enterprise clinical quality infrastructure, has helped improve health outcomes (clinical quality) along the way.

Remember when you first started college … a new job … or became a first-time parent? Do you recall being inundated with new learnings, full of fresh ideas, and consumed with passion and energy? That’s what “thinking like a rookie” is all about! Often, as time goes on, we forget what it’s like when we are “new” to something and, consequently, lose that sense of wonder and inquisitiveness. Join Humana’s Healthcare Services President, William Fleming, PharmD, along with Cheri Greenfield, Senior Vice President of Home Care Operations, and Cari Swanger, PharmD, Clinical Pharmacist in Humana Pharmacy Solutions, as they discuss why it’s so important to keep a rookie mentality, no matter where you are in your career. When you do, you are better able to understand your customers, empathize with your teammates, and contribute to the business in innovative ways that differentiate you from the pack.

If you missed our first-ever live broadcast with the D!srupt team, join us now! Humana’s Healthcare Services President, William Fleming, PharmD, along with Chuck Stephens and Stacy Brooks, give a fresh perspective on making new year resolutions and, as always, “keep it real.” Also featured are Linda Isham, Associate VP of UM Administration, and Sarah Justice, Senior Project Manager, HCS Solutions. Linda, who has worked with colleagues who’ve lost loved ones to addiction and overdose, is recruiting a 10-person team to run a 150-mile relay race to keep kids off drugs. Sarah is still setting her goals – and explains why she is choosing to focus on her dreams vs. where she has failed in the past.

The United States is facing a serious challenge. Older physicians and nurses are retiring and training in nursing and medical schools isn’t happening fast enough to keep up with demand, especially with regard to specialty clinicians. These shortages pose a real risk to patients, especially as people are living longer with more complex health challenges. That’s why it’s important we address the gap now. Tune in to learn more about what Humana is doing to advocate for the health of our members and society at large via this interview by William Fleming PharmD of Kathy Driscoll, RN and Phil Painter, MD.

Social determinants, such as a lack of food or loneliness, greatly contribute to members’ whole health and well-being. It’s hard to think of much else (including paying your bills) if you’re hungry or depressed. Join Humana Healthcare Services President, William Fleming, PharmD, as he talks with Jennifer Spear, Senior Corporate Strategy Analyst; Brad Niemiec, Associate Director of Financial Planning & Analysis; and Erin Krowialis, Supervisor in Accounts Receivable/Accounts Payable, who explain how the Humana Pharmacy Services accounts team updated their workflows to empower employees to address members in need of additional support. Now, Finance employees may spend more time on the phone, move beyond the immediate conversation of bill payment, and connect members to community resources, if they suspect they are struggling with food insecurity or loneliness.

What role does emerging technology and innovation play in healthcare? As Humana continues improving its existing healthcare services and products, innovation provides an integral opportunity to learn from the outside world – from companies, major trends, and people – to identify problems and opportunities that may otherwise not be on the radar. Hear from design strategist, Jessie Gatto, within Humana’s Digital Health and Analytics team, as she talks with Humana’s Healthcare Services President, William Fleming, PharmD, about how new technology is shaping the way members are engaged through new and innovative means.

As healthcare capabilities expand, government policies must also be updated to accommodate the new related therapies, technologies and approaches. Join Humana’s Healthcare Services President, William Fleming, PharmD, and Chris Stewart, Associate VP of Public Policy in Humana Pharmacy Services, in a conversation detailing Humana’s role in advocating for such policy changes that help to improve their members’ experiences and health outcomes, while reducing costs. Also hear how Humana provides healthcare data, insights and recommendations to help the Center for Medicare and Medicaid Services (CMS) define and implement these policies.

What happens when caregivers for ill or injured friends or family need a break from their routine, and sometimes very stressful, caregiving duties? Oftentimes, they must prevail, without pause, because no one else can step in or because they can’t afford a paid caregiver. Enter: Humana’s new Caregiver Respite (“rest”) Benefit rolling out in some members’ plans in select markets in January 2019. Join Humana Healthcare Services President, William Fleming, PharmD, David Mattioli, Director of Strategy Advancement in the Healthcare Services Transformation Management Office, and Ruthi Farrago, Director of Care Management of Humana’s In-Home Program, to learn what this benefit will include and how members’ caregivers may be able to take advantage of up to 42 hours of paid (home health aide) respite care per year. After all, caregivers need care, too.

We are all caregivers. It’s not just the individual who takes care of an elderly, frail parent or grandparent. It’s the spouse who cares for his wife living with multiple sclerosis. It’s the neighbor who checks on a disabled vet. It’s the middle-aged parent caring for her 20-year-old child addicted to opioids. Join Humana Healthcare Services President William Fleming, PharmD, and his guests, Joe Woods, Vice President of Business Development within Healthcare Services, and Ashley Stanton, Manager of Care Managers within Humana At Home, as they shine a light on the many “faces” of caregivers and tell personal stories of their own experiences. Also hear about Humana’s employee caregiver resources, including paid time off for caregiving duties, and the employee-led Caregiver Network Resource Group, which not only supports its members but also helps shape Humana’s business strategies.

What do Starbucks, Nike and Apple have in common? Besides being multibillion-dollar companies, they also recognize the power of brand … and know how to build it, along with loyal brand-followers. Join Humana’s Healthcare Services President William Fleming, PharmD, along with Jennifer Bazante, Senior Vice President of Brand & Acquisition Marketing, and Danielle Robinson, Vice President of Marketing for Healthcare Services, as they share how brand is far more than a logo, color palette and catch-phrase. Rather, it is the essence of what a company stands for, guides strategy, and is the ultimate promise to your customers. For Humana – and all successful companies – it permeates everything you do. Also hear a bit about Humana’s brand refresh currently underway!

Why do artists, clinicians, and other professionals need math? How does Humana make predictions about what’s going to happen to members so that we can help them spend more time with their loved ones, at home? What are we learning from Uber and Amazon that's shaping our analytics strategy to improve lives by improving health? Hear analytics and financial leaders, Dana Gresky, Associate Vice President of Data Science, and Ashley Brill, Director of Financial Analytics, talk with William Fleming, PharmD, about the power of improving behavior change, guided by analytics, to transform health and ultimately improve the quality of our care.

Sure – pharmacists fill prescriptions, but do you know all the other ways they contribute to our clinical teams and, ultimately, our members? In honor of Pharmacy Week, we are celebrating exciting developments that will revolutionize pharmacy care by creating more individually-tailored experiences, as well as empower associates to utilize the full extent of their education and training as they improve lives by improving health. Along with William Fleming, PharmD, President of Healthcare Services, hear from Labeed Diab, RPh, President of Humana Pharmacy Solutions; Jay McKnight, PharmD, BCPS, Associate VP of Clinical Pharmacy within HPS; Jarrod Gonzales, PharmD, Director of Mail Operations Pharmacy; and Cedric Owens, PharmD, Pharmacy Clinical Advisor Lead, in this dynamic episode.

In order to be as effective as we can be at improving lives by improving health, we must excite our doctors, pharmacists, and other clinicians with professional challenges and opportunities. That’s why Humana is investing in trailblazing immersion and residency programs that build clinical and leadership acumen and expose high-performing employees to topics that go beyond their scope of training, including policy, financials and business. The goal is to empower clinicians to discover their passions and pursue diverse roles and paths while helping them find more impactful ways to improve health. In this episode, William Fleming, PharmD, President of Healthcare Services, talks to Dr. Toyosi Okurounmu, Medical Director in the HCS Homecare Transformation Management Office, and Dr. Bethanie Stein, Market VP within Pharmaceutical Manufacturer Relations, about their experiences with such programs and their search for greater purpose in their work.

What's an early boomer vs. a later boomer? How will technologies like Amazon Alexa and Chatbox® shape our culture as seniors who grew up with technology age? As people continue to be more active into retirement, how should we reframe healthcare from care for sick people to also include care for healthy people? Join me for an exciting podcast about seniors of the future and how Humana’s recent research is helping us to better understand and address their evolving needs. In this episode, Jonas de Souza, M.D., M.B.A., Emily Savage, and Rebecca McPhearson give us a peek into fascinating studies and insights that will forever shift how you view aging.

Learn about being curious from the Segment Management team. Kori Watkins, Market VP, Channel Development and Betsy Warren, Director, Channel Development join William Fleming in a dialog about the role of Segment Management in Healthcare Services and how important it is to be curious and maintain relationships.

We all have a story. Our stories influence and shape us as people and have a great impact on how we show up personally and professionally. Hear William Fleming, PharmD – President of Healthcare Services as he shares his story, what has shaped him, and what inspires him to leave the world a better place.

A net promoter score (NPS) gives us an idea about our member’s overall satisfaction with us as their insurance provider, and their loyalty to Humana. Join William Fleming in a conversation with Mark Morse, Vice President of Pharmacy Service Operations; Shawna Fraser, Associate Director of Consumer Experience; and Christina Graham, Senior Consumer Experience Professional, as they explain the NPS score, why it matters, and what it takes to deliver quality experiences to our members.

Learn about the progress Humana has made on our Diversity & Inclusion journey. Join William Fleming, PharmD, in a conversation with Maria Hughes, Senior VP and Chief Inclusion & Diversity Officer, and be inspired by HCS associate Dustin Muniz, his involvement in the PRIDE NRG and his own personal story. Each of us has a role to play. Learn what you can do as we continue to grow together to become a more diverse and inclusive team.

Home care provides a wide range of services that can be given in a home for an illness or injury and is usually less expensive, more convenient, and just as effective as care provided in a hospital. Join William Fleming, PharmD, in a conversation with Kirk Allen, President of Humana At Home, and Nick Tabler, Vice President for our Transformation Management Office (TMO), as they discuss how we’re supporting our member’s care journey and how Kindred at Home will help us improves our members’ access to affordable, quality healthcare.

We’re kicking off July by addressing how Humana makes it simple for at-risk members to remain safe at home after a recent hospital stay. Join William Fleming, PharmD, in a conversation with Gregg Billeter, a director for our Transitions program, as they discuss how we’re supporting our members when they are at their most vulnerable: transitioning home following a hospital stay. Also, hear an inspiring story from our 2018 Summit Award Recipient, Debbie Rogers, RN, about how she worked endless hours to help a member with multiple chronic conditions obtain diet education, physical and occupational therapies and lose 17 pounds.

Learn about Humana Pharmacy business and how associates drive innovation within our organization. Join William Fleming, PharmD, in a conversation with Labeed Diab, President of Humana Pharmacy Solutions, as they discuss how associate ideas lead the way in innovation and how associate driven initiatives are improving how we serve our members health needs.

Learn about the One Dream, One Screen an initiative that was started and is driven by HCS associate’s feedback. Join William Fleming, PharmD, in a conversation with Laura Hatfield, RN, Vice President of Care Management within Humana At Home, who is spearheading this vital initiative that will allow teams across HCS more easily communicate about members in real time. Angela Stuart, a Strategic Consultant for Healthcare Services Solutions and Todd Soderquist, Vice President of Business Improvement within Healthcare Services, share exciting details about how technology has evolved to meet our needs.

We’re kicking off our first episode of June, which is Men’s Health Month, with some conversations about the unique health challenges and needs of men. Join William Fleming, PharmD, in a conversation with Peter Shannon, a Pharmacy Technician within Humana Pharmacy Solutions, who shares an incredible story of weighing 300 pounds and finding inspiration to start running and introduce fruits and vegetables to his diet after one moment changed his perspective. Join Dr. Peter Montgomery, market medical officer with the Healthcare Services Chief Medical Officer team, who shares how analytics and our work to improve the health of Humana associates informs and shapes services and programs for Humana members.

Learn about a function at Humana that is probably one of the most misunderstood and underappreciated: our commitment to constantly looking to improve the quality of care our members receive from the health professionals who treat them. Hear from Karen Wooldridge, RN, a quality improvement director with the Healthcare Services Chief Medical Officer, who has 38 years of nursing experience at Humana, about what Humana does to prevent medical errors. Learn from Melissa Koellner, our Vice President of Compliance & Risk Management for Healthcare Services about the proactive measures we take to ensure Humana’s processes reflect the latest industry best practices. This inspiring and informative episode will get you excited about a topic you never thought could be so interesting.

In this episode meet Sharon Wagner, RN, the 2018 Inspiring wellbeing Award, a Healthcare Services nurse who works as a Humana At Home care manager who will inspire you with her commitment to physical and emotional well-being in her own life, on her team, across our enterprise and in her community. Also, did you know learn from and Emily McGrath about how Healthcare Services is contributing to Humana’s Bold Goal to improve the health of the communities we serves with an emphasis on improving access to enough food for a healthy, active life.

Join William Fleming, PharmD, in a conversation about the amazing things that happen when we invest in our people and empower them to be at their best. In this episode, Diana Locke, RN, a Care Manager with Humana At Home, shares her story of taking initiative with her career and following her passions, her interests and her heart. Additionally, Bob DaSilva, a Managing Pharmacist in Glendale, shares some of the unique ways he is creating an environment in which associates thrive. Hear how through our focus on people, we’re creating incredible experiences for members, healthcare professionals, and our many stakeholders.

In honor of Mother’s Day and Nurses Week, this episode examines how Humana Healthcare Services helps expecting mothers improve their health and the health of their newborns through a care management service we offer members called Humana Beginnings, which is part of the Healthcare Services Clinical Operations group. William Fleming, PharmD, talks with two nurses, Anna Ruth Stone and Lora Baker, about their stories and about our approach to supporting new and expecting parents.

When prescribed appropriately, opioids are powerful painkillers that help a great deal of people. But they can also be debilitating and addictive. Hear Humana Chief Pharmacy Officer, Laura Happe, PharmD, MPH, discuss Humana’s enterprise-wide opiate task force as well as our approach to addressing opioid overuse and addiction. Meet an associate who has been personally impacted by the national opioid epidemic.

Changing our habits can be incredibly challenging – but also rewarding in terms of helping us reap incredible health benefits. Hear directly from Humana Healthcare Services team members: Meet Shaconda Daniel about how a positive attitude and a renewed outlook gained through the Humana Diabetes Prevention Program helped her lose 90+ pounds and more importantly, celebrate non-scale victories like her home, her style, her family and her investment in her education. Hear from Dr. Todd Prewitt, our “top Population Health Doc” about how information, resources and inspiration make it easier for people living with sleep apnea to get a better night’s sleep, which can reduce their risk of getting diabetes, becoming obese, suffering from heart disease and kidney disease, and having depression.

How do we know people’s lives are better after they interact with the services and products offered by Humana Healthcare Services? William Fleming, PharmD, hosts Phil Painter, MD, the Chief Medical Officer of Humana’s Healthcare Services, for a dynamic conversation about why helping people avert preventable hospital visits and improving their “healthy days” is so important.

How can we help people who have significant medical challenges like Congestive Heart Failure as well as behavioral health challenges such as depression and anxiety. Listen to stories about the members we serve and hear insights from experts across Humana Healthcare services.

William Fleming, PharmD, hosts Humana’s Chief Nursing Officer, Kathy Driscoll, RN, for a conversation about why Humana is investing in recognizing, developing and connecting it’s community of 10,000 nurses, social workers, care managers and other clinicians.

William Fleming, PharmD, president of Healthcare Services offers his perspectives on where the industry is headed, and how Humana Healthcare Services will evolve its clinical model to create more amazing experiences for people.

Welcome to Real Talk, a Healthcare Services podcast. In this episode William Fleming, PharmD, president of Humana’s Healthcare Services segment, introduces associates to opportunities to stay connected and previews podcasts topics coming your way soon.