Podcasts about consumer experience

In this episode of Retail War Games, I sit down with Ben Baltes, the co-founder and CEO of Toybox. Ben is a brilliant former Microsoft programmer who took a heavily fragmented, complex industrial tool and completely reimagined it for true consumer adoption. We pull back the curtain on how Toybox built a friction-free "click-to-print" software ecosystem that allows kids aged 6 to 12 to print out high-quality toys with the press of a button. Ben shares the reality of moving from an 8-year, highly predictable DTC framework to landing major retail wins—including an insane 20,000-unit sell-out at Sam's Club in just a couple of months. We also dive into the high-stakes world of entertainment licensing with heavy hitters like DreamWorks, Warner Bros, and NASA, and get the honest, unfiltered story of how a legendary appearance on Shark Tank literally saved the business from shutting down.  

Send us Fan MailThis week on The Last Honest Realtor, David sits down with Christan Bosley, Broker of Record of Bosley Real Estate, to unpack one of the most disruptive periods the real estate industry has faced in decades.With evolving industry business models and the rise of AI, this conversation breaks down what's actually changing (and what isn't) in Canadian real estate. Christan shares an expert perspective on industry ethics, consumer protection, and why experience and full-service representation still matter in a changing market environment.In This Episode:02:02 — Why independent brokerages still matter03:57 — Traditional brokerage model vs. changing consumer perception12:05 — Why cheaper service isn't always better17:41 — Mentorship and training agents at a brokerage22:10 — Consumer protection & regulatory oversight29:18 — The impact of technology on real estate workflows36:40 — Social media's influence on agents53:10 — AI enters the real estate conversation55:32 — Future of the Realtor roleThis episode is for buyers, sellers, and anyone curious about where real estate is heading next.Support the showSubscribe and Follow:Toronto Realty Group WebsiteToronto Realty Group YouTubeToronto Realty Blog InstagramToronto Realty Blog TwitterToronto Realty Blog Facebook

This episode recorded live at the Becker's Spring 2026 Payer Issues Roundtable features Siva Balu, Senior Vice President, Chief Information and Digital Officer, Quartz. He discusses the operational challenges facing payers today, how AI and automation are improving affordability and member experience, and the importance of interoperability and data-driven engagement across healthcare.In collaboration with Hippocratic AI.

Gyanda joins Carmen Palmer for this episode in our monthly series, In The Lead. Gyanda Sachdeva is VP of Product Management at LinkedIn where she currently leads the Consumer Experience team. She has over 13 years of product experience across a wide variety of domains including advertising, subscriptions, marketplaces and payments. In this episode Gyanda shares her insights into managing product teams through the transition to AI and the changing role of PM. She also shares her personal career journey and the challenges of growing from an API through individual contributor, group manager, director and now VP.In The Lead is a monthly series on Product Rising sharing thought provoking conversations with a wide range of industry leaders hosted by Carmen Palmer, CEO of Women In Product. Leading the Transition to AI in Product00:00 Meet Gyanda at LinkedIn02:34 Career Journey to Product05:01 Long Tenure Lessons08:11 Unlearning as a Leader11:02 AI Shift Moment14:35 Experimentation Over Roadmaps19:36 Full Stack Building Culture22:50 Trust Guardrails and Agents24:44 Associate Product Builder Program25:48 Early Adopters Drive ROI26:20 Mentorship and Product University28:26 Leaders Get Everyone In30:42 Scaling AI Enablement34:13 Keeping Up With Velocity37:27 Diversity Access and Role Models40:25 Three Day AI Jumpstart43:30 Product Launch Gone Wrong46:26 Daily Tools and Language Barriers48:12 Embrace the Skill Shift

Kavir Gangiah – Head: Consumer Experience and Sponsorships, Heineken Beverages SAfm Market Update - Podcasts and live stream

From fragmenting global power to widening gaps in health and wealth, disruptive forces are reshaping industries, economies and societies. RBC's latest Imagine research identifies five new converging themes and analyzes how they might play out. In this episode, Nik Modi, Global Co-Head of Consumer Research, and Robert Kwan, Head of Global Power Utilities and Infrastructure Research, look ahead to the implications for policy, trade, and individuals.Five new forces of exponential change are explored in RBC's latest Imagine research.These cross-sector trends are reshaping individual consumer experiences as well as geopolitics.Transformative technologies are starting to revolutionize production and supply.Geopolitical convulsions provide an opportunity for North American energy export.Businesses need to adopt strategies to stay resilient and thrive in this dynamic environment.Chapter MarkersIntroductions [00:10]Host Joe Coletti introduces the podcast and guests: Nik Modi, Global Co-Head of Consumer Research, and Robert Kwan, Head of Global Power Utilities and Infrastructure Research. They summarize the RBC Imagine research project and the latest update, which identifies five new globally transformative forces.Consumer Experience [05:53]The convergence of global forces is set to impact consumer experience and behavior, including through greater personalization. Retail and commerce can respond by transforming their business models.Tech and Energy [12:59]Speed to market is driving datacenter development as technology growth and energy constraints converge. The aftermath of the Iran war provides opportunity for North America, and particularly Canada, to export more energy to countries that have relied on the Middle East.Responding to Cross-Sector Forces [14:11]Companies can build resilience through measures such as partnerships, supply chain remodeling and employee training. Cross-sector opportunities are emerging from increasing energy demand.

In this episode, Amy Jordan, Vice President of Consumer Experience at UnitedHealthcare, joins the podcast to discuss simplifying the healthcare experience and better supporting members. She shares how innovation is improving workload efficiency, along with new investment opportunities and areas for organizational growth across the healthcare landscape.

In this episode, Amy Jordan, Vice President of Consumer Experience at UnitedHealthcare, joins the podcast to discuss simplifying the healthcare experience and better supporting members. She shares how innovation is improving workload efficiency, along with new investment opportunities and areas for organizational growth across the healthcare landscape.

Once a person takes a tour of Bunnahabhain, one of CVH Spirit's renowned distilleries in Scotland, established in 1881, it is likely that their average order value will double. The experience is the key. The trick is then to turn that experience into a long-term relationship with the brand across every touchpoint. That challenge lies in the creative and capable hands of Dave Stamp, Digital Transformation & Consumer Experience Director at CVH Spirits. Dave joined the podcast to share the omnichannel customer experience journey they are investing in to create deep relationships through distinctive storytelling and rich data.

In this episode, Erin Shipley, CEN, MSN, RN, Vice President of Consumer Experience at Cooper University Health Care, joins the podcast to discuss the Cooper Experience Excellence Program and its impact on patient and team engagement. She shares how expanding access to technology and training is empowering team members, improving efficiency, and creating new opportunities for organizational growth.

About this episode  Workplace strategy is being rewritten in real time—and this conversation makes the shift unmistakable. Frank Cottle sits down with Sue Asprey Price, a workplace and real estate strategist at JLL, to unpack how organizations are moving beyond “office vs. remote” and into a more precise question: how do we design an experience that improves talent outcomes and business outcomes at the same time? From space utilization and the ROI logic leaders demand, to amenitization (including why food and proximity matter), to neurodiversity in workplace design, Sue shares what's changing—and why it's becoming more strategic, more data-driven, and more personalized. They also explore how AI is shifting planning from guesswork to real-time insight, helping companies justify every dollar while keeping the office relevant as a hub for connection, culture, and brand. 

Guest BioMartin Rosenberg is the founder and CEO of OverseasInfo.tv, a pioneering video-based travel platform that connects travelers directly with tourism operators. With a background in international sales and procurement, Martin has spent decades building relationships across Europe and Asia. Originally from Glasgow, Scotland, he moved to London in 1985 before settling in Antalya, Türkiye, where he now balances semi-retirement with entrepreneurial passion.Known for his creative vision, sharp eye for detail, and love of networking, Martin continues to drive innovation in the travel space. His platform, OverseasInfo.tv, recently earned two industry awards for its unique approach to showcasing destinations through immersive video. When he's not developing new ideas, you can find him on the golf course enjoying the Mediterranean sun.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Martin about his journey from international business executive to founder of an award-winning tourism platform. They explore how OverseasInfo.tv offers an alternative to major booking engines by promoting direct relationships between travelers and local operators through engaging video content.Martin shares insights into how technology — particularly AI — is reshaping customer service in the travel industry, and why authentic experiences matter more than ever. The episode takes listeners behind the scenes of the travel tech world, offering a glimpse into how personal passion and global insight can spark meaningful innovation.Key Takeaways✓ How Martin's global business background inspired a new approach to tourism✓ The story behind launching OverseasInfo.tv as a video-first platform✓ Why direct booking empowers both travelers and tour operators✓ The role of storytelling in building traveler trust✓ How AI is improving — and complicating — customer service in tourism✓ Challenges independent travel businesses face in a platform-dominated market✓ The importance of visual content in the discovery phase of travel planning✓ Why authenticity and human connection are key to meaningful travel✓ Martin's perspective on semi-retirement as a time for reinvention✓ How networking remains central to his success — both online and off Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

S6E2 The Retail Growth Strategy Retailers Need for 2026 with Today's Economic Realities, Tariffs, Fed Moves, and Consumer ShiftsIn this powerful episode of The Retail Razor Show, Dr. Rebecca Homkes, London Business School lecturer, Duke faculty member, high‑growth strategy advisor, and author of Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times, joins Ricardo and Casey to break down what retailers must understand about the economic outlook in 2026, shifting consumer behavior, and the strategic moves that separate winners from laggards.Rebecca explains why uncertainty is not a threat but a catalyst for growth, and how her Survive, Reset, Thrive (SRT) framework helps leaders stabilize quickly, reset strategy intelligently, and execute a retail growth strategy that works even in volatile conditions. She also unpacks the realities behind sticky inflation, tariffs, the no‑hire/no‑fire labor market, and the rise of the K‑shaped consumer economy.If you want to build a retail growth strategy that thrives in the face of market shocks, this episode gives you the playbook.What We CoverWhy the economic outlook in 2026 is full of contradictions, and what that means for retailHow the SRT loop helps leaders stabilize, reset, and thriveReal‑world examples of companies using SRT to turn crises into growthWhy averages hide the truth about consumer sentimentThe rise of the K‑shaped economy and the death of the “everyman” consumerValue vs. price: why consumers will still pay more for what they truly valueHow retailers should think about store formats, assortment, and experimentationThe must‑win battles for 2026Where AI actually moves the needle in a retail growth strategyKey TakeawaysUncertainty is the best time to grow: because customers, partners, and employees are more honest about what they value.Value ≠ price. Consumers want their dollar to go further, not necessarily cheaper products.The middle of the market is the danger zone. Retailers must choose: differentiated premium or true value leadership.Retail growth strategy in 2026 requires testing, iteration, and abandoning legacy assumptions.Economic outlook in 2026 signals a decoupling between GDP strength and consumer reality: leaders must plan accordingly.Subscribe & FollowSubscribe to the Retail Razor Podcast Network: https://retailrazor.com/Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://go.retailrazor.com/utubeAbout our GuestRebecca Homkes, https://www.linkedin.com/in/rebecca-homkes/https://www.rebeccahomkes.comAuthor, Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times. https://a.co/d/0aXECIB2Rebecca Homkes, is a high-growth strategy specialist, CEO and executive advisor. After more than a decade of advising her clients on developing, executing and innovating on strategy, Rebecca is sharing her proven and practical playbook in Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times. She is a Lecturer at the London Business School, Faculty at Duke Corporate Executive Education, Advisor and Faculty at the Boston Consulting Group focused on AI and Climate and Sustainability, and a former fellow at the London School of Economics Centre for Economic Performance. A global keynote speaker and recognized thought leader, she is also the global Faculty Director of the Active Learning Program with the Young Presidents Organization (YPO), leads several fintech accelerators, and serves on the boards of many high-growth companies. She earned her doctorate at the London School of Economics as a Marshall Scholar and is now based in Miami, San Francisco, and London.Chapters00:00 Teaser01:10 Show Intro04:40 Welcome Dr Rebecca Homkes05:46 The Survive Reset Thrive Framework08:04 Real World SRT Success Stories12:55 Macro Economic Outlook for 202617:38 Understanding the K Shaped Economy19:39 Value vs Price Strategy24:06 Differentiation and Competitive Advantage26:41 Store Strategy and Expansion30:37 Consumer Experience and AI32:34 B2B Software Experience Gap34:04 Financing and Inventory Strategy36:28 Supply Chain Robustness38:10 No Regret Moves40:40 Defining Right to Win43:45 Hard Reset Strategy45:51 Strategic Center of Gravity48:24 Must Win Battles49:34 Closing and Contact Info51:36 Show CloseMeet your hostsHelping you cut through the clutter in retail & retail tech:Ricardo Belmar is an NRF Top Retail Voice for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2026. Thinkers 360 has named him a Top 10 Thought Leader in Retail, a Top 25 Thought Leader in AGI and Careers, a Top 50 Thought Leader in Agentic AI and Management, and a Top 100 Thought Leader in Digital Transformation and Transformation. Thinkers 360 also named him a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University's Center for Retail Transformationand the Retail Cloud Alliance. He was most recently the partner marketing leader for retail & consumer goods in the Americas at Microsoft.Casey Golden, is the North America Leader for Retail & Consumer Goods at CI&T, and CEO of Luxlock. She is a RETHINK Retail Top Retail Expert from 2023 - 2026, and Retail Cloud Alliance advisory council member. After a career on the fashion and supply chain technology side of the business, Casey is obsessed with the customer relationship between the brand and the consumer and is slaying franken-stacks and building retail tech! MusicIncludes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.

What if your most persistent customer complaint wasn't a flaw to be fixed, but a key that could unlock an entirely new business model?Agility requires not just the ability to pivot, but the organizational courage to act on customer insights—even when those insights challenge your most fundamental business assumptions. It's about being willing to dismantle something that works in order to build something that works better.Today, we're going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We'll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain point into a massive competitive advantage. And we're doing it live from Las Vegas at the Medallia Experience 2026 event here at the Wynn Resort.To help me discuss this topic, I'd like to welcome, Courtney Owumi, VP of Consumer Experience and Membership Engagement at Shipt. About Courtney Owumi Courtney Owumi is a seasoned marketing executive with over a decade of experience in consumer insights and loyalty marketing strategy. She currently serves as the Vice President of Consumer Experience & Membership Engagement at Shipt, where she leads Product Marketing, Consumer Insights & Strategy, and Membership Engagement to deliver a best-in-class experience for Shipt members and provide extended value for Target Circle 360 members. Prior to her time at Shipt, Courtney served on Target's corporate strategy team, and prior to that worked in management consulting, focusing on e-commerce fulfillment strategy for retail clients. Her expertise spans across corporate strategy, retail, consumer packaged goods, and the gig economy, reflecting her versatility and forward-thinking mindset. Courtney Owumi on LinkedIn: https://www.linkedin.com/in/courtneyowumi/ Resources Shipt: https://www.shipt.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Medallia: https://www.medallia.comEnjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if your most persistent customer complaint wasn't a flaw to be fixed, but a key that could unlock an entirely new business model? Agility requires not just the ability to pivot, but the organizational courage to act on customer insights—even when those insights challenge your most fundamental business assumptions. It's about being willing to dismantle something that works in order to build something that works better. Today, we're going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We'll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain point into a massive competitive advantage. And we're doing it live from Las Vegas at the Medallia Experience 2026 event here at the Wynn Resort.To help me discuss this topic, I'd like to welcome, Courtney Owumi, VP of Consumer Experience and Membership Engagement at Shipt. About Courtney Owumi Courtney Owumi is a seasoned marketing executive with over a decade of experience in consumer insights and loyalty marketing strategy. She currently serves as the Vice President of Consumer Experience & Membership Engagement at Shipt, where she leads Product Marketing, Consumer Insights & Strategy, and Membership Engagement to deliver a best-in-class experience for Shipt members and provide extended value for Target Circle 360 members. Prior to her time at Shipt, Courtney served on Target's corporate strategy team, and prior to that worked in management consulting, focusing on e-commerce fulfillment strategy for retail clients. Her expertise spans across corporate strategy, retail, consumer packaged goods, and the gig economy, reflecting her versatility and forward-thinking mindset. Courtney Owumi on LinkedIn: https://www.linkedin.com/in/courtneyowumi/ Resources Shipt: https://www.shipt.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Medallia: https://www.medallia.com Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What if your most persistent customer complaint wasn't a flaw to be fixed, but a key that could unlock an entirely new business model?Agility requires not just the ability to pivot, but the organizational courage to act on customer insights—even when those insights challenge your most fundamental business assumptions. It's about being willing to dismantle something that works in order to build something that works better.Today, we're going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We'll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain point into a massive competitive advantage. And we're doing it live from Las Vegas at the Medallia Experience 2026 event here at the Wynn Resort.To help me discuss this topic, I'd like to welcome, Courtney Owumi, VP of Consumer Experience and Membership Engagement at Shipt. About Courtney Owumi Courtney Owumi is a seasoned marketing executive with over a decade of experience in consumer insights and loyalty marketing strategy. She currently serves as the Vice President of Consumer Experience & Membership Engagement at Shipt, where she leads Product Marketing, Consumer Insights & Strategy, and Membership Engagement to deliver a best-in-class experience for Shipt members and provide extended value for Target Circle 360 members. Prior to her time at Shipt, Courtney served on Target's corporate strategy team, and prior to that worked in management consulting, focusing on e-commerce fulfillment strategy for retail clients. Her expertise spans across corporate strategy, retail, consumer packaged goods, and the gig economy, reflecting her versatility and forward-thinking mindset. Courtney Owumi on LinkedIn: https://www.linkedin.com/in/courtneyowumi/ Resources Shipt: https://www.shipt.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Medallia: https://www.medallia.comEnjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if your most persistent customer complaint wasn't a flaw to be fixed, but a key that could unlock an entirely new business model? Agility requires not just the ability to pivot, but the organizational courage to act on customer insights—even when those insights challenge your most fundamental business assumptions. It's about being willing to dismantle something that works in order to build something that works better. Today, we're going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We'll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain point into a massive competitive advantage. And we're doing it live from Las Vegas at the Medallia Experience 2026 event here at the Wynn Resort.To help me discuss this topic, I'd like to welcome, Courtney Owumi, VP of Consumer Experience and Membership Engagement at Shipt. About Courtney Owumi Courtney Owumi is a seasoned marketing executive with over a decade of experience in consumer insights and loyalty marketing strategy. She currently serves as the Vice President of Consumer Experience & Membership Engagement at Shipt, where she leads Product Marketing, Consumer Insights & Strategy, and Membership Engagement to deliver a best-in-class experience for Shipt members and provide extended value for Target Circle 360 members. Prior to her time at Shipt, Courtney served on Target's corporate strategy team, and prior to that worked in management consulting, focusing on e-commerce fulfillment strategy for retail clients. Her expertise spans across corporate strategy, retail, consumer packaged goods, and the gig economy, reflecting her versatility and forward-thinking mindset. Courtney Owumi on LinkedIn: https://www.linkedin.com/in/courtneyowumi/ Resources Shipt: https://www.shipt.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Medallia: https://www.medallia.com Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

In this episode, Tilak Mandadi, Executive Vice President of Ventures and Chief Experience and Technology Officer at CVS Health, shares how the company is investing in and building technology to simplify healthcare and drive better consumer engagement. He discusses CVS Health Ventures, interoperability, AI strategy, and the vision behind creating an open, consumer-centric platform that connects payers, providers, pharmacies, and patients.

In this episode, Tilak Mandadi, Executive Vice President of Ventures and Chief Experience and Technology Officer at CVS Health, shares how the company is investing in and building technology to simplify healthcare and drive better consumer engagement. He discusses CVS Health Ventures, interoperability, AI strategy, and the vision behind creating an open, consumer-centric platform that connects payers, providers, pharmacies, and patients.

Exceptional extraction has long been treated as an art.What separates the best teams is not creativity.It is the ability to repeat quality, consistently.And it is not SOP alone.It is judgment applied consistently under real constraints. Constraints that define what is technically possible, operationally realistic, and economically viable.Those constraints tart with understanding your system and tracking the right operational parameters at a level of detail most teams never reach.That depth of understanding is what allows teams to produce a consistent, high-quality end product instead of relying on feel or memory.This week we sit down with Brian Adams to discussHow to balance SOPs with operator flexibilityHow to think clearly about your extraction system and its limitsWhether rolling back adult use in Massachusetts is real or noise Chapters00:00 The Complexity of Extraction Processes03:06 Adapting SOPs for Optimal Results06:04 Understanding Cost Structures in Extraction09:12 The Importance of Hardware in Product Quality12:07 Navigating Consumer Expectations and Feedback15:10 Quality Control and Brand Reputation18:11 Expanding Product Categories and Maintaining Standards21:07 Educating Consumers on Concentrate Differences23:56 The Future of the Cannabis Industry in Massachusetts30:32 The Current State of Cannabis in Massachusetts34:27 The Threat of Opposition and Industry Response39:55 Navigating Negative Perceptions and Future Outlook41:14 The Importance of Industry Unity and Consumer Education42:29 Engaging with Consumers and Building a BrandSummaryIn this conversation, Bryan Fields and Brian Adams delve into the complexities of extraction processes in the cannabis industry, emphasizing the importance of flexibility in Standard Operating Procedures (SOPs) to achieve optimal results. They discuss the significance of understanding cost structures, the role of hardware in product quality, and the challenges of maintaining brand reputation amidst consumer feedback. The conversation also touches on the need for consumer education regarding concentrate differences and the potential future of the cannabis industry in Massachusetts. In this conversation, Brian Adams discusses the current challenges facing the cannabis industry in Massachusetts, particularly in light of recent negative news and opposition movements. He emphasizes the need for industry unity to combat misinformation and protect the rights of consumers. The discussion also touches on the importance of educating consumers about cannabis production and the potential impact of regulatory changes on the industry.Guest Links:https://www.nimbuscannabisco.com/https://www.nimbuscannabisco.com/Our Linkshttps://www.nimbuscannabisco.com/https://www.instagram.com/nimbuscc/https://www.linkedin.com/company/nimbus-cannabis-co/https://www.linkedin.com/company/hudson-botanical-processing/https://www.linkedin.com/in/jb-adams/Bryan Fields on TwitterKellan Finney on TwitterThe Dime on TwitterExtraction Teams: Want to cut costs and get more out of every run? Unlock hidden revenue by extracting more from the same input—with Newton Insights.At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.The Dime is a top 5% most shared  global podcastThe Dime is a top 10 Cannabis Podcast The Dime has a New Website. Shhhh its not finished.

The ROI of Consumer Experience Orchestration Join hosts Jared Johnson and Zain Ismail with Praia Health CEO Justin Dearborn and VP of Strategy & Operations Doug Grapski discussing the greatest opportunities for health systems to lead out in orchestrating consumer experiences. Don't know what that means? Doug describes it at a 3rd-grade level.  All that, plus a rapid fire round and the first of our new Shout Out segments.  Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

In this episode, Hansu Kim, CEO of Flywheel Technologies, shares insights on the evolving taxi industry, Flywheel's innovative partnerships, and the impact of autonomous vehicles (AVs). With over 20 years of experience in transportation policy, Kim discusses Flywheel's rebranding, its strategic Uber partnership to integrate taxi services, and the regulatory changes required. He highlights the mutual benefits of the Uber-taxi collaboration, including increased ride efficiency and higher driver incomes. Kim also explores the future interplay between traditional taxis, AVs, and the rideshare industry's continuous transformation. 0:00 Intro to RSG268 with Hansu Kim, CEO of Flywheel Technologies 0:32 Who Is Hansu Kim and What Is Flywheel Taxi? 1:08 How Are Flywheel and Uber Partnering? 2:03 How Does This Partnership Affect the Taxi Industry? 2:42 What Regulatory Changes Shape the Consumer Experience? 4:00 What Are the Economic Benefits for Drivers and Companies? 5:31 How Is Technology Being Adopted in the Taxi Industry? 6:32 What Is the Future of Taxi and Rideshare Collaboration? 8:32 How Does Flywheel's Business Model Work? 11:30 What Are the Challenges and Benefits of the Partnership? 19:57 How Do Consumers Choose and What Influences Safety Perception? 24:12 What Is Uber's Strategy for Autonomous Vehicles? 24:51 How Is Waymo Partnering with Ride-Sharing Services? 26:14 What Are the Main Criticisms of Autonomous Vehicles? 26:58 How Are Partnerships Supporting Riders With Disabilities? 28:16 What Does the Future of the Taxi Industry Look Like? 29:38 How Will Autonomous Vehicles Impact Taxi Services? 36:08 How Can the Industry Prepare for an Autonomous Future? 40:11 What Innovations Are Shaping Taxi Technology? 42:45 What Are the Final Thoughts on Waymo and Autonomous Vehicles?   Flywheel: https://www.flywheel.com/ Flywheel's LinkedIn: https://www.linkedin.com/company/flywheeltech/ Hansu Kim's LinkedIn: https://www.linkedin.com/in/hansu-kim-b6b30b2/

The episode explores how Warner Thomas is transforming Sutter Health into a digitally-enabled, ambulatory-focused health system that can navigate major industry headwinds through growth rather than contraction. Thomas discusses Sutter's aggressive expansion of its physician network and ambulatory footprint, the system's push to dramatically improve consumer experience through technologies like online booking and ambient AI documentation, and their strategic pivot toward value-based care models as Medicare payment pressures intensify. Throughout the conversation, he emphasizes that successful health systems must embrace AI and digital tools not as futuristic concepts but as immediate operational necessities, while maintaining focus on integrated care delivery that keeps patients at the center—a philosophy shaped by his experience building integrated systems at Ochsner and now applied to reimagining Sutter's historically hospital-centric culture into one that blends physical and digital care delivery across the full continuum. (0:00) Intro(1:01) Overview of Sutter Health(1:56) Comparing Sutter Health and Ochsner(4:08) Key Focus Areas for Sutter Health(6:49) Consumer Experience and Technology Integration(10:56) The Role of AI in Healthcare(18:03) Advice for Startups in Health Tech(21:19) Navigating Financial Challenges in Healthcare(24:23) Healthcare Policy and Advocacy(25:59) Competition and Differentiation in Healthcare(29:58) Value-Based Care and Medicare(34:03) Quickfire Out-Of-Pocket: https://www.outofpocket.health/

Video version of this episode is here TakeawaysAgentic AI is set to revolutionize retail by enabling seamless transactions within chat interfaces.The integration of AI in shopping is becoming more prevalent, with major retailers like Etsy and Shopify leading the way.Consumer trust in AI-driven shopping experiences is crucial for widespread adoption.The future of shopping will likely involve personalized agents that cater to individual preferences and needs.AI can enhance the shopping experience by providing tailored recommendations and price comparisons.Drones and advanced delivery systems are emerging as viable options for last-mile logistics.The distinction between GenAI and agentic AI is significant, with the latter capable of executing actions based on user input.Retailers may need to adapt their strategies as AI changes consumer behavior and expectations.The upcoming holiday season is expected to see a surge in agentic shopping as consumers seek value and convenience.Trust and security will be paramount as consumers share personal information with AI shopping agents. Chapters00:00 The Rise of Agentic AI in Commerce03:39 Consumer Behavior and AI Shopping Dynamics05:43 Retailer Integration and Market Competition08:21 Logistics and Delivery Innovations11:05 Understanding Agentic AI vs. GenAI13:27 Personal Shopping Agents and Future Trends16:00 The Role of IoT in Shopping18:11 Dynamic Pricing and Consumer Trust20:54 The Future of Shopping and Consumer Experience

In this must-listen episode of The Voice of Retail, host Michael LeBlanc welcomes back Rob Garf, now VP and Head of Industry Strategy at Cordial, to discuss how artificial intelligence is reshaping marketing, consumer engagement, and the future of retail personalization.A longtime retail strategist and thought leader, Garf brings decades of experience “at the intersection of retail, consumer, and technology.” Now leading strategy at the high-growth marketing tech firm Cordial, he shares insights from their new North American study, Brands Battle for Attention as AI Redefines the Funnel. The research explores how retailers and consumers are responding to today's marketing noise, and how brands can stand out with authenticity and relevance instead of more messages.Garf explains how AI is collapsing the traditional marketing funnel, transforming “discovery by channel” into “discovery by conversation.” With a third of consumers now engaging with personal AI agents like ChatGPT, Gemini, or Perplexity, he outlines what this means for marketers who must ensure their products and content are discoverable in an AI-first world.The conversation dives into the challenges retailers face with legacy marketing stacks, data fragmentation, and a loss of trust in their own data. Garf argues that success lies in unifying systems, embedding AI directly into workflows, and focusing relentlessly on consumer intent—understanding not only what customers buy but what they're trying to accomplish in the moment.Beyond the technology, Garf emphasizes the importance of brand storytelling, creative emotion, and the “humanization of digital experiences.” He discusses how AI and brand voice can coexist to deliver meaningful, personalized engagement across every channel—from email and SMS to emerging conversational interfaces.To conclude, Garf offers practical advice for marketers adopting AI: start with clear customer problems, get your data house in order, and manage organizational change with empathy and alignment. The goal, he says, isn't to replace humans but to empower them and deliver the effortless, relevant experiences consumers expect.Whether you're a marketer, technologist, or retail leader, this episode provides actionable insights on how to thrive at the intersection of AI, personalization, and brand authenticity in a rapidly changing digital landscape. The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

This show today is a continuation of our mission/margin series because I wanted to drag into my investigation here what clinical organizations are up to, especially ones that have brought in professional capital, as they say. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. Before I kick in here, let me just remind everyone of a few themes that we have been poking in the eyeballs in the past few months over here at Relentless Health Value. First, patients cannot afford care. Listen to the show with Mark Cuban and Cora Opsahl (EP488) mentioning middle-class wage stagnation. Listen to the show with Merrill Goozner (EP388). Listen to the show with Wayne Jenkins, MD (EP358). It is a crapshoot to get medical care these days. Roll the dice and hope you don't get a bankrupting bill at the end. There's no transparency (or very little) for patients. No accountability or interest from many. Not all but many take no responsibility for their financial impact on their patients or members. And look, I am in no way speaking for the vast majority of doctors or nurses or pharmacists or PAs or even really good administrators or anybody else involved in clinical care. In fact, if you listen to the show with Komal Bajaj, MD (EP458) about how many clinicians do not actually trust their leadership will do right by patients or even the clinicians themselves, then yeah. This is undeniably the broad stroke of this industry we all work in. Many take no responsibility for their financial impact on their patients or members. That is the first theme. Here's the second theme. It's this motto: If you can take it, take as much as you can get. And throwing no shade, but let's just get real about that. Right now, healthcare is an industry just like any other industry. And when I say industry, I mean the tax-exempt so-called nonprofits as much as anybody else. Said another way, corporate healthcare leaders, just like any other business leaders, have every incentive to see prices go up. That is just the way commerce works. Listen to the show with Jonathan Baran (EP483, Part 1), the ones with Kevin Lyons (EP487, Part 1 and Part 2). But what is different than most other commerce endeavors when it comes to healthcare, and Shane Cerone from Kada says this in an upcoming episode, he says, “We don't have a broken healthcare market. In many parts of the country, there is no healthcare market. The market does not exist.” And thus prices can go up like rocket ships, because self-insured employers—and also public plan sponsors a lot of times, like state health plans—are, on the whole, just such unsophisticated buyers, price elasticity is, like, nonexistent. No matter how high the price, plan sponsors still contract for who's ever in the network; and they and their members ante up and pay the price. Many good and maybe not-so-good reasons for this (not getting into them), but net net, the result is a nonmarket. Anyone who wants to debate my corporate healthcare entities or big consolidated healthcare entities act just like any other corporate entity, read the recent Substack by Preston Alexander. It's about hospitals raising capital with bonds. Preston Alexander wrote, “The financial design of the system has turned what should be a largely altruistic service, one designed for public good and societal benefit, and forced it to act like a financial institution.” And so, with those bonds, welcome Wall Street. What do Wall Street bankers think about patient care and access and community health? Oh, they don't think about those things at all. Municipal bond returns, baby. That's it. Bonds are an investment where people who invest in them, returns are expected, just like shareholders who want their dividends. Preston Alexander wrote, “Most larger health systems carry billions (that was a ‘b' back there) in bond liabilities.” It costs money to build buildings and add beds and consolidate, yo; but now they are subject to the same pressures as publicly traded companies. So then I got my hands on Dan Greenleaf, CEO of Duly, a multispecialty group in Chicago. I was absolutely intrigued from the starting gate because Dan told me that mission can actually beget margin in his view, and he even, at Duly, has private equity investors. So, yeah, I was all ears. Dan Greenleaf, who is my guest today, by the way, if you haven't figured that out, told me that because of, but not limited to, the trends above wildly high prices, high premiums, high deductibles, more consolidation, fewer options, scared, confused, and maybe outraged patients—listen to the show with Peter Hayes (EP475)—Dan said that, given this backdrop, actually focusing on mission is a huge competitive advantage. Justina Lehman (EP414) actually also said this in a show from a few years ago. Dan told me, Dan Greenleaf, when you succeed at mission, you can get yourself decent margin these days. So, in this first episode, we will talk about this mission of which Dan Greenleaf speaks; and then in part 2 coming at you next week, we'll get into how that all spells margin. Here's what I thought was super important about this whole mission/margin conversation, and Mick Connors, MD, in a show coming up, also touches on this: To achieve mission, you really have to define what mission means. Ben Schwartz, MD, MBA (EP481) said this, too, in so many words in the show from last summer. And that doesn't mean just have a gloriously well-written Web page, and you just can't have spreadsheets of random quality metrics either. You have to treat the mission like you treat any strategic imperative. You gotta break it down and figure out how you're gonna measure what you're actually doing. Rik Renard (EP427) talked about this one, too. At Duly, which Dan Greenleaf talks about in this episode, the focus is on four quadrants of mission: (1) affordability, (2) access, (3) consumer experience, and (4) quality. In this conversation, Dan emphasizes that achieving these four quadrants reduces friction for patients and clinicians and leads to better care outcomes and financial stability. To be noted with one big fat fluorescent highlighter marker is this: A big part of this mission, in almost each of these quadrants, is about making prices reasonable and predictable and transparent for patients. In today's world, that's what customer experience must include—not just, like, lemon water in the waiting room. That struck me the most. And all this focus on affordability really adds up across the community. In Chicago, lower-cost alternatives to hospital services can save up to $2 billion. That is also with a “b.” And the communities are also healthier. Crazy. Hey, make sure patients and members can afford and have access to quality healthcare, and the community gets healthier. Who would've thought? Dan Greenleaf, CEO of Duly, my guest today, has been in healthcare for 30 years. This podcast is sponsored by Aventria Health Group, but I do just wanna mention that Duly so kindly offered Relentless Health Value some financial support, which we truly, truly appreciate. So, call this episode also sponsored with an assist by Duly. Here's my conversation with Dan Greenleaf, and do come back next week for part 2 like I said earlier. Today we talk mission. Next week we talk margin. Also mentioned in this episode are Duly Health and Care; Merrill Goozner; Wayne Jenkins, MD; Komal Bajaj, MD; Jonathan Baran; Kevin Lyons; Shane Cerone; Kada Health; Preston Alexander; Peter Hayes; Justina Lehman; Vivian Ho, PhD; Mick Connors, MD; Benjamin Schwartz, MD, MBA; Rik Renard; Mark Cuban; Dave Chase; Patrick Moore; Sam Flanders, MD; and Tom Nash. You can learn more at Duly Health and Care and follow Dan on LinkedIn. You can also email Dan at dan.greenleaf@duly.com.   Daniel E. Greenleaf is the chief executive officer of Duly Health and Care, one of the largest independent, multispecialty medical groups in the nation. Duly employs more than 1700 clinicians while serving 1.5 million patients in over 190 locations in the greater Chicago area and across the Midwest. The Duly Health and Care brand encompasses four entities—DuPage Medical Group, Quincy Medical Group, The South Bend Clinic, and a value-based care organization. Its scaled ancillary services include 6 Ambulatory Surgery Centers, 30 lab sites, 16 imaging sites, 39 physical therapy locations, and 100 infusion chairs. Its value-based care service line provides integrated care for 290,000 partial-risk and 100,000 full-risk lives (Medicare Advantage and ACO Reach). Dan has nearly 30 years of experience leading healthcare services organizations. He is a six-time healthcare CEO, including prior roles as president and CEO of Modivcare; president and CEO of BioScrip, Inc.; chairman and CEO of Home Solutions Infusion Services; and president and CEO of Coram Specialty Services. Dan graduated from Denison University with a bachelor of arts degree in economics (where he received the Alumni Citation—the highest honor bestowed upon a Denisonian) and holds an MBA in health administration from the University of Miami. A military veteran, he was a captain and navigator in the United States Air Force and served in Operation Desert Storm.   08:32 What should mission be in multispecialty? 08:54 Are mission and margin mutually exclusive? 10:47 What are the four “vectors” of Dan's mission? 11:32 Why does affordability matter? 12:11 EP466 with Vivian Ho, PhD. 12:40 EP488 with Mark Cuban and Cora Opsahl. 13:32 Who are the three payers in the marketplace? 17:31 EP388 with Merrill Goozner. 19:19 How does access play into mission? 20:28 EP464 with Al Lewis. 21:07 EP467 with Stacey. 22:56 Why price transparency is important to consumer experience. 24:16 LinkedIn post from Patrick Moore. 29:06 EP481 with Benjamin Schwartz, MD, MBA.   You can learn more at Duly Health and Care and follow Dan on LinkedIn. You can also email Dan at dan.greenleaf@duly.com.   @d_greenleaf of @dulyhealth_care discusses #mission and #margin in #multispecialtycare on our #healthcarepodcast. #healthcare #podcast #financialhealth #patientoutcomes #primarycare #digitalhealth #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Mark Cuban and Cora Opsahl, Kevin Lyons (Part 2), Kevin Lyons (Part 1), Dr Stan Schwartz (EP486), Dr Cristin Dickerson, Elizabeth Mitchell (Take Two: EP436), Dave Chase, Jonathan Baran (Part 2), Jonathan Baran (Part 1), Jonathan Baran (Bonus Episode), Dr Stan Schwartz (Summer Shorts)

The episode begins with a deep dive into the latest retail and economic headlines that are shaping the landscape. Steve and Michael dissect the U.S. government shutdown, its ripple effects on employment, and how cost-cutting in Washington could further weaken an already fragile job market. They then examine new tariffs on furniture, cabinets, and agricultural exports, highlighting how the policies are squeezing retailers and farmers alike—particularly soybean producers, who have been hit hard by China's retaliation.The hosts also analyze the latest on TikTok's uncertain U.S. future, as political maneuvering opens the door to a controversial joint venture involving major tech and media figures. In retail performance, Costco's continued dominance and Nike's early turnaround efforts take center stage, as both giants adapt to shifting consumer sentiment and inflationary pressure. The segment concludes with a discussion of AI's growing impact on the workplace, holiday hiring trends, and how discretionary spending and de minimis trade rules could redefine retail economics on both sides of the border.Then, in a wide-ranging interview, David Kahan, President & CEO Birkenstock Americas delivers a masterclass in brand stewardship and retail strategy. He traces Birkenstock's roots from a humble German cobbler to a global fashion phenomenon—revealing how the brand's success rests on “never deviating from its DNA.” Every product begins with the footbed, he says, making comfort, health, and purpose inseparable from style.Kahan credits Birkenstock's ongoing cultural resonance—from the Barbie movie to red carpet collaborations—to disciplined brand management and “engineered distribution.” He explains how each Birkenstock store is a unique community experience, blending tactile engagement with hyper-local curation. The conversation also touches on leadership philosophy, emphasizing humility, trust, and an unwavering focus on brand equity over short-term sales.     About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

This week, we're using NotebookLM, Google's AI-powered research tool, to share insights from Alice Ponti's on-the-ground experience at Shoptalk Spring in March. This conversation is a comprehensive, insight-rich overview of the conference, organized around ten core themes transforming retail. From the rise of Agentic AI and multimodal search, to the fast-evolving world of retail media, this episode captures the pulse of where commerce is headed, and what brands need to do next. We're excited to share this POV on key trends spotted last spring, as Alice prepares to take the stage at Groceryshop next week, where she'll moderate a conversation on Embracing Agility and Innovation featuring Emily Xu, Chief Digital & Information Officer, Republic National Distributing Company, Alastair Dorward, CEO, Dropps and Harshad Agashe, VP Data Products, Albertsons. Visit Groceryshop.com to learn more. .

Video version of this episode can be viewed hereTakeawaysHuman capital is the best asset any company's got.The customer was family to us; it's very personal.Store experience is way under invested in today's environment.Get relevant, and stay relevant without losing your heritage.It's a tale of two halves in retail; careful planning is essential.The world changes all the time; adapt to consumer expectations.There's a lack of ability to plan in the current market.Capitalize your business appropriately for your goals.The inclusive market is complicated but has significant demand.You can't just expand into being a general doctor; specialization is key. Chapters00:00 Michael Kaplan's Journey in Retail and Technology07:40 Understanding the Underserved Customer13:47 Challenges in the Inclusive Size Market19:50 The Future of Inclusive Design25:47 Marketing Evolution in Retail33:50 The Evolution of Retail Strategies34:46 Impact of Tariffs on Retail Planning41:21 The Bifurcation of Retail Success41:48 Historical Perspectives on Retail Changes58:23 Capitalization and Business Strategy58:55 Lightning Round Insights

Another year, another festival recap! In this episode of Behind the Pursuit, we share our takeaways from the 2025 Kentucky Bourbon Festival. We dive into how our booth placement shaped the weekend, the activations we brought to the event (and a few others that caught our eye), and the trends we noticed across the festival floor. We also talk about the reception to our expanding lineup, from Cognac Rye to the Mellwood Collection, plus where we see room to keep pushing limited expressions to meet growing demand. All that and more in this year's festival wrap-up! We hit on: 00:00 Welcome and Festival Recap 03:24 Kentucky Bourbon Festival Highlights 10:21 Sales and Community Engagement 17:31 Brand Observations and Future Trends 24:07 Exploring Craft Bourbon and Flagship Expressions 27:54 Consumer Experience and VIP Access at Bourbon Fest 30:45 Festival Layout and Vendor Interaction 34:20 New Releases and Trends in Bourbon 39:02 Accessibility and Consumer Preferences in Bourbon and much more. P.club by Pursuit Spirits puts you in the inner circle. As a member, you'll unlock exclusive distillery-only releases, VIP access to live virtual tastings with Q&As, 10% off all merch and special perks. Whether you choose free doorstep delivery or distillery pickup, you'll always be first in line for our newest drops. With a flexible cart and priority access to limited barrels, P.Club isn't just a membership—it's your all-access pass to Pursuit. ⁠⁠⁠⁠⁠⁠⁠⁠⁠Sign up today⁠⁠⁠⁠⁠⁠⁠⁠⁠. Come and see us at 722 W. Main Street! Be sure to visit⁠⁠⁠⁠⁠⁠⁠⁠⁠ pursuitspirits.com⁠⁠⁠⁠⁠⁠⁠⁠⁠ and click on Visit Us to book a tasting or barrel selection experience. For questions or topic requests on upcoming episodes, email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@pursuitspirits.com⁠⁠⁠⁠⁠⁠⁠⁠⁠.

This episode dives into "Category-Theoretic Analysis of Inter-Agent Communication and Mutual Understanding Metric in Recursive Consciousness." The paper presents an extension of the Recursive Consciousness framework to analyze communication between agents and the inevitable loss of meaning in translation. We're thrilled to feature the paper's author, Stan Miasnikov, Distinguished Engineer, AI/ML Architecture, Consumer Experience at Verizon, to walk us through the research and its implications.Learn more about AI observability and evaluation, join the Arize AI Slack community or get the latest on LinkedIn and X.

In this episode, Ben Markland sits down with Terry Ward, Senior VP of Sales at United Vision Plan, live from the ICMG Conference in Tampa, Florida. With over 40 years of experience in the vision benefits industry, Terry shares his journey and how technology, consumer expectations, and transparency are reshaping the way benefits are delivered. From the evolution of vision care to the rise of digital platforms, Terry offers a fresh perspective on leadership, adaptability, and meeting today's industry challenges head-on.

How do you stand out in a crowded market where products all look the same? By building a brand that's authentic, consistent, and audience-first.In episode 95 of Brand Story, we speak with Phyllis Rothschild, CMO of Pete & Gerry's Organics, to explore how she helped turn a commodity into a mission-driven brand that people trust and stay loyal to. From redefining what loyalty really means to balancing creativity with consistency, this conversation highlights the marketing principles that make any brand stronger.This is Brand Story, a podcast celebrating the stories of real people who are making an impact on brands, business, and the world around them. Episodes feature guests from a variety of backgrounds who bring their own unique perspectives to the conversation.Brand Story is created and produced by Gravity Group, a full-service brand and marketing agency, and is hosted by Gravity Group President, Steve Gilman.Links and Information From the Episode Here: gravitygroup.com/podcast/building-brand-loyaltyContinue the conversation on social:For more of Brand Story, check out our LinkedIn (https://www.linkedin.com/company/gravitygroupmarketing), where we'll post previews and highlights of shows, behind-the-scenes sneak peeks, plus other marketing news you can use.We're also on: Instagram — https://www.instagram.com/gravitygroupFacebook — https://www.facebook.com/gravitygroupmarketing(00:00) From Consulting to CMO(04:42) The Heart of Brand Loyalty(07:23) Mission Meets Marketing(11:44) Packaging & Brand Identity(13:19) Two Brands, One Family(16:26) Consumer Experience & Health Consciousness(18:52) Cutting Through Confusion(21:52) Educating at Shelf(24:25) Opportunities & Threats in Premium Eggs(29:00) Building Loyalty Beyond Discounts(30:34) Navigating Risk & Adventure in Marketing(34:55) Finding Joy in the Journey

In this episode, we talk with Will Grewal, CEO of HomeStack, about how real estate tech is changing. He shares insights from his trip to Japan about a "12-star service experience" and how that can be applied to real estate. We discuss the shift from websites to mobile apps, the impact of AI on the industry, and why leverage, not money, is the ultimate key to business growth. Will explains why the future of real estate is not about more data, but about hyper-personalization and empathy. Connect with Will on LinkedIn. Learn more about HomeStack on - Facebook - LinkedIn - Instagram or online at homestack.com. You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com.   Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com This podcast is produced by Two Brothers Creative. https://twobrotherscreative.com/contact/  

​​Retail is evolving fast, and the brands that win are the ones who know how to adapt. In this episode of Retail Collective, we sit down with Jamie, former Nike executive, CEO of Jaybird, and now founder of SMMT, to unpack what it takes to lead through change. You'll hear: How Nike's rotational culture develops leaders who think across design, product, finance, and marketing What running Manchester United's retail taught Jamie about high-volume consumer experience and operational excellence How to reposition an upstart brand in a crowded category and engineer a turnaround (Jaybird) The new rules of DTC, brand building, and why niche brands with loyal communities often outperform mass-market plays SMMT's approach to innovation—combining thoughtful design, consumer utility, and long-term brand equity This is a conversation about leadership, execution, and vision—practical insights any established brand can use to sharpen its retail strategy.

For the first time in Agbioscience video history, we have taken the show on the road; and not to just any venue...but to the iconic Indiana State Fair. Spanning 15 days that welcome hundreds of thousands of visitors, those consumers and small businesses help to generate millions for the regional economy in its two weeks run. Today our guest host Kenda Resler Friend from KRF Public Relations is joined by Indiana State Fair Executive Director, Cindy Hoye, to talk the impact of consumer experience, agbioscience innovation and the fairgrounds beyond these two weeks. We get into: Cindy's perspective on the 2025 Indiana State Fair, its new attractions and consumer feedback Marrying time-honored traditions with new themes The underpinning of agbioscience innovation and education as the foundation for the Indiana State Fair and its 15 days  Bringing veterinary science to the fair via a partnership with Purdue University that allows Q&A opportunities between consumers and vet students on modern agriculture practices How young leaders are developed through the spirit of 4-H, competition and hard work each year Leveraging the other days of the year to invest in the Indiana State Fair property in order to give back to the state What's ahead for the Indiana State Fair 

This episode builds on Dave Norton's article on Substack about Kate King's report in the Wall Street Journal: Can the French Reinvent America's Broken Department Store Model. Aransas Savas, Joe Pine, and Dave Norton discuss the evolving landscape of retail, particularly focusing on the experiential model as exemplified by the French department store Printemps. They explore the differences between traditional American department stores and European models, emphasizing the importance of creating engaging experiences that encourage customers to linger. The conversation also touches on metrics for measuring success in experiential retail and highlights case studies like La Varia Leo bookstore, while critiquing Macy's for missing opportunities to connect with consumers. Takeaways The American department store model is in decline. Experiential retail focuses on creating reasons for customers to stay. Time spent in a retail space correlates with increased sales. European department stores are thriving by offering immersive experiences. Retailers need to shift from product staging to experience staging. Metrics for success should include time well spent and revenue increases. Charging for experiences can turn marketing into a profit center. La Varia Leo bookstore successfully monetized its experience. Macy's has not adapted to the experiential retail trend. Retailers must innovate to compete with online shopping. Sound bites "It's about time well spent." "You want to hang out there." "Macy's has done none of this." Chapters 00:00 Introduction to the Experience Economy 02:46 The European Retail Experience 11:30 Transformative Retail Experiences 19:58 Metrics for Success in Retail 23:35 The Future of Retail Experiences   Read more https://www.wsj.com/real-estate/commercial/can-the-french-reinvent-americas-broken-department-store-model-ff719a4a?st=9K6WB8&reflink=desktopwebshare_permalink https://theexperiencestrategist.substack.com/p/america-looks-to-europe-to-reinvigorate Register for a free pilot program with Feedback Now https://marketing-info.feedbacknow.com/free-pilot Learn more about Stone Mantel https://www.stonemantel.co Sign up for the Experience Strategist Substack here: https://theexperiencestrategist.substack.com  

On Episode #174 of the PricePlow Podcast, Mike and Ben sit down with Rachel Schreck (Product Strategic Manager) and Brent Petersen (Vice President of Research) from Glanbia to explore the revolutionary Glanbia Strength Platform that’s transforming how we think about performance ingredients, especially in beverage applications. This powerhouse team brings decades of expertise to discuss four groundbreaking ingredients that finally solve the stability challenges that have plagued creatine and ATP supplementation in ready-to-drink formats. The conversation dives into the science behind CreaBev® (the first beverage-stable creatine), OptiATPâ„¢ (encapsulated PEAK ATP® for energy drinks), Collametaâ„¢ (highly bioavailable marine collagen tripeptides), and TruCal® (a balanced bone health mineral complex). From Rachel’s journey through food science to Brent’s 25 years of dairy protein innovation, this episode reveals how Glanbia’s advanced encapsulation technologies are opening entirely new product categories for formulators and brands. Beyond the technical breakthroughs, we explore real-world applications already hitting the market, including FitAid RX with CreaBev technology, and hear Mike’s personal collagen and glycine supplementation journey that led to immediate experiential benefits. This episode showcases how authentic ingredient innovation, combined with transparent partnerships like those with Basic Supplements and GR8 Lifestyle, is driving the next evolution in functional beverages. https://blog.priceplow.com/podcast/glanbia-nutritionals-strength-beverages-174 Video: Glanbia Strength Platform Deep Dive https://www.youtube.com/watch?v=sKU5126dPFw Detailed Show Notes: Revolutionizing Beverage Stability with Glanbia (0:00) – Introduction to Glanbia Powerhouse Team (2:45) – Exploring Bioactives and Global Innovation Infrastructure (6:00) – Innovations in Protein Processing and Extrusion Technologies (8:30) – The Evolution of Creatine in Beverages: A Decades-Long Challenge (11:30) – CreaBev®: The Stability and Efficacy Breakthrough (14:45) – Consumer Experience and Product Development Philosophy (17:30) – OptiATPâ„¢: A New Frontier in Energy Drinks (29:45) – Exploring Beverage Applications of Protein Ingredients (32:00) – Understanding OptiATPâ„¢ Dosage and Claims in Beverages (35:30) – Innovative Beverage Formulations with OptiATPâ„¢ (39:00) – Stability and Storage of OptiATPâ„¢ in Beverages (42:00) – Introduction to Collametaâ„¢: The Future of Collagen (45:00) – The Benefits of Tripeptides in Collagen Supplementation (50:00) – Glycine and Its Role in Energy and Recovery (52:30) – Heavy Metals in Collagen: Addressing Safety Concerns (53:45) – Innovations in Collagen Supplements and Market Opportunities (55:15) – The Appeal of Collagen Gummies and Consumer Preferences (57:30) – Exploring Other Applications for Collagen Beyond Supplements (58:30) – The Peptide Trend in Supplements and Marketing Opportunities (1:04:00) – Unde… Read more on the PricePlow Blog

On Episode #174 of the PricePlow Podcast, Mike and Ben sit down with Rachel Schreck (Product Strategic Manager) and Brent Petersen (Vice President of Research) from Glanbia Nutritionals to explore the revolutionary Glanbia Nutritionals Strength Platform that's transforming how we think about performance ingredients, especially in beverage applications. This powerhouse team brings decades of expertise to discuss four groundbreaking ingredients that finally solve the stability challenges that have plagued creatine and ATP supplementation in ready-to-drink formats. The conversation dives into the science behind CreaBev® (the first beverage-stable creatine), OptiATPâ„¢ (encapsulated PEAK ATP® for energy drinks), Collametaâ„¢ (highly bioavailable marine collagen tripeptides), and TruCal® (a balanced bone health mineral complex). From Rachel's journey through food science to Brent's 25 years of dairy protein innovation, this episode reveals how Glanbia's advanced encapsulation technologies are opening entirely new product categories for formulators and brands. Beyond the technical breakthroughs, we explore real-world applications already hitting the market, including FitAid RX with CreaBev technology, and hear Mike's personal collagen and glycine supplementation journey that led to immediate experiential benefits. This episode showcases how authentic ingredient innovation, combined with transparent partnerships like those with Basic Supplements and GR8 Lifestyle, is driving the next evolution in functional beverages. https://blog.priceplow.com/podcast/glanbia-nutritionals-strength-beverages-174 Video: Glanbia Nutritionals Strength Platform Deep Dive https://www.youtube.com/watch?v=sKU5126dPFw Detailed Show Notes: Revolutionizing Beverage Stability with Glanbia Nutritionals (0:00) – Introduction to Glanbia Nutritionals Powerhouse Team (2:45) – Exploring Bioactives and Global Innovation Infrastructure (6:00) – Innovations in Protein Processing and Extrusion Technologies (8:30) – The Evolution of Creatine in Beverages: A Decades-Long Challenge (11:30) – CreaBev®: The Stability and Efficacy Breakthrough (14:45) – Consumer Experience and Product Development Philosophy (17:30) – OptiATPâ„¢: A New Frontier in Energy Drinks (29:45) – Exploring Beverage Applications of Protein Ingredients (32:00) – Understanding OptiATPâ„¢ Dosage and Claims in Beverages (35:30) – Innovative Beverage Formulations with OptiATPâ„¢ (39:00) – Stability and Storage of OptiATPâ„¢ in Beverages (42:00) – Introduction to Collametaâ„¢: The Future of Collagen (45:00) – The Benefits of Tripeptides in Collagen Supplementation (50:00) – Glycine and Its Role in Energy and Recovery (52:30) – Heavy Metals in Collagen: Addressing Safety Concerns (53:45) – Innovations in Collagen Supplements and Market Opportunities (55:15) – The Appeal of Collagen Gummies and Consumer Preferences (57:30) – Exploring Other Applications for Collagen Beyond Supplements (58:30) – The Peptide Tr... Read more on the PricePlow Blog

This episode features Michelle Silva, Strategic Advisor of Consumer Experience at NRC Health, discussing her research on the unmet needs of women at midlife and how trust, personalization, and access are key to improving perimenopause care and loyalty.This episode is sponsored by NRC Health.

In this episode of the AdTechGod Pod, I'm joined by Tom Goodwin for a no-holds-barred conversation about the gap between marketing hype and real consumer experiences. We dive into the current state of advertising from the pitfalls of performance obsession to the urgent need for brand building and creative reinvestment. Tom shares his take on AI's growing role, why consumer sentiment around ads matters more than we admit, and how over-reliance on metrics can misguide strategy. His message is clear: the future belongs to brands that balance loyalty with results. Takeaways Tom Goodwin's journey into advertising was accidental and driven by curiosity. There is a significant disconnect between marketing promises and consumer experiences. Brand building is becoming increasingly important in a world of abundance. Modern advertising has become overly focused on metrics and short-term results. AI in advertising may not deliver the emotional connection needed for brand loyalty. Consumer attitudes towards advertising have shifted to a disdainful view. The need for creative investment in advertising is critical for long-term success. Balancing brand and performance is essential for CMOs today. Metrics can distract from the true value of brand building. The time scale for brand loyalty is often much longer than immediate conversions. Chapters 00:00 Introduction to Tom Goodwin and His Journey 03:01 The Disconnect in Modern Advertising 05:49 Brand Building vs. Performance Marketing 08:58 The Evolution of Marketing Strategies 12:05 The Role of AI in Advertising 14:55 Consumer Experience and Advertising Impact 17:49 The Need for Creative Investment 21:07 Balancing Brand and Performance 23:55 The Role of Metrics in Advertising 27:03 Consumer Attitudes Towards Advertising 30:10 The Future of Advertising Strategies Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of BRAVE COMMERCE, Rachel Tipograph and Sarah Hofstetter speak with Megan Lindstrand, Vice President of Marketing and Consumer Experience at Combe. Megan shares how the company's founding principles of empathy, quality, and discretion continue to shape its portfolio strategy for brands like Just For Men, Vagisil, and Astroglide.With over two decades of experience across various agencies, PE-backed businesses, and family-owned brands, Megan discusses how ownership structure influences marketing, culture, and decision-making. She also explains how her team connects media, insights, and analytics into a unified growth engine that accelerates speed to market and drives real business outcomes.Key takeawaysConsumer trust is built through empathy, transparency, and a commitment to product qualityOwnership models shape how marketing can operate, from budget and risk to brand buildingReal-time data and integrated teams are essential for turning insights into action Hosted on Acast. See acast.com/privacy for more information.

In this no-filter episode of Rethink Real Estate, host Ben Brady is joined by Mark Perkins—Founder, CEO, and Principal Broker of Pivot Realty Group. After 17 years in the business and 200+ agents across six states, Mark reveals why he built a brokerage from the ground up—and why he refuses to let real estate become just another side hustle.Mark gets into the real numbers behind his 95/5 model, how he built a full-service operation with salaried staff, and why his brokerage is designed to serve serious, full-time agents—not part-timers. He shares why he moved away from traditional recruiting, his bold take on compensation splits, and the controversial reason he's totally fine if 40% of agents leave the industry.This is a masterclass in real estate leadership, brokerage strategy, and staying true to your mission—even if it means doing things the hard way.Timestamps & Key Topics:[00:01:14] – How Pivot Realty Group Got Started[00:06:59] – Why Mark Doesn't Want Part-Time Agents[00:10:17] – Building a Brokerage Around Agent & Consumer Experience[00:12:09] – Why He'd Still Build a Brokerage Today (Despite the Market)[00:17:03] – Pivot's Unique 95/5 Commission Split Explained[00:21:00] – Market Trends in Ohio & The Midwest[00:26:09] – The Real Estate Industry Needs a Reality Check

In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.

Welcome back to the Alt Goes Mainstream podcast.Today we sit down with a technology and fund services veteran who has worked with many of the industry's largest asset managers.Cesar Estrada is Private Markets Head at Arcesium, a global financial technology company delivering pre- and post-investment operations and enterprise data management solutions designed to systematize the most complex workflows.Arcesium was built from a platform developed and tested by investment and technology development firm, the D. E. Shaw Group, and launched as a joint venture with Blackstone Alternative Asset Management. J.P. Morgan, another large client, later made a strategic investment in the company, helping Arcesium further its mission: to power the entire investment lifecycle.Cesar is responsible for Arcesium's data management and investment operations technology and services offered to private markets fund managers and investors. Previously, he served as Senior Managing Director and Alternatives Business Head for North America at State Street — a role in which he drove the growth agenda for a business with approximately $1 trillion in Assets Under Administration by leading new product launches, expansion into new client segments, strategic partnerships, and acquisitions. He served on the board of State Street Fund Services Inc. Prior to that, as a Managing Director at J.P. Morgan, Cesar led the Private Equity & Real Estate Funds Services business from launch to $350B AUA.Cesar and I had a fascinating conversation about the impact of technology and automation on private markets. We discussed:What private markets going mainstream means for pre- and post-investment operations.Why alternative asset managers need to have technology solutions to manage, track, and analyze data and workflows if they want to scale.The biggest challenges that alternative asset managers face as they handle the increase in data management, more funds, and more investors.What technology or workflow solutions are still missing.How much AI will impact technology workflows in private markets.Why ABF has become such an important part of the private credit ecosystem.Thanks Cesar for coming on the show to share your wisdom and experience in private markets.Subscribe to Alt Goes Mainstream to receive the weekly newsletter every Sunday and all of AGM's podcasts.You can also see a recent Q&A with Cesar on AGM here.If you want to learn how Arcesium is delivering the technological infrastructure required to manage the complexities of asset-based financing, you can download their white paper here and read thoughts on the asset-based finance space from Arcesium's Private Markets Head and industry veteran Cesar Estrada.Show Notes00:00 Introduction and Welcome to the Alt Goes Mainstream Podcast00:39 Guest Introduction: Cesar Estrada02:37 Cesar's Background02:57 Cesar's Career Path03:35 Evolution of Fund Services Industry04:49 Arcesium's Core Competencies05:06 Technology in Private Markets05:27 Arcesium's Joint Venture Origins06:12 Technology Architecture07:11 Client-Centric Ownership Model07:18 Building for the Biggest07:46 Solving Complex Problems08:44 Challenges and Solutions in Data Management10:28 Data Silos in Asset Management10:53 Roadblocks to Technology Adoption11:41 Operations and Technology Bottlenecks12:31 Strategic Imperatives for Growth14:20 Hiring and Strategy in Asset Management15:55 Point Solutions vs. End-to-End Solutions17:27 Role of the CTO18:21 Build vs. Buy Decision19:22 Investment Team's Understanding of Technology19:22 The Impact of AI and Future Innovations20:07 Technology's Leverage for Smaller Firms21:36 Consolidation in Private Markets22:22 Technology for Scaling Firms22:40 Flexibility in Private Markets23:05 Technology in Private Credit and ABF25:35 Volume Problem in ABF25:55 Data Ecosystem in ABF27:10 Wealth Channel and Evergreen Products28:04 Product Innovation in Private Markets28:45 Future of Private Markets30:05 Technology Selection Process30:51 User Experience in Technology31:40 Consumer Experience in Private Markets33:06 Hands-On Technology Evaluation33:42 Reducing Operational Headcount34:02 Gen AI in Asset Management35:33 Future Impact of Gen AI36:20 Marrying People and Technology37:01 Next Phase in Asset Management Technology39:16 Cesar's Personal Investment Views40:40 Conclusion and Final ThoughtsEditing and post-production work for this episode was provided by The Podcast Consultant. 

In this episode of BRAVE COMMERCE, Laura Knebusch, SVP of CPG Marketing and Consumer Experience at Georgia-Pacific, joins hosts Rachel Tipograph and Sarah Hofstetter to discuss how she's evolving the role of marketing inside a legacy CPG organization.Laura shares how her team has shifted from traditional brand marketing to a full-funnel strategy that integrates national media, retail media, and shopper marketing. She talks about the benefits of housing retail media within marketing, the power of consistent measurement through in-house MMM, and the importance of building modern marketing talent with agility, curiosity, and resourcefulness.Key TakeawaysMarketing must do more than storytelling – it must deliver consistent experiences across every consumer touchpointRetail media belongs within marketing when collaboration and shared metrics guide investment decisionsMeasurement and MarTech only work when paired with strong change management and hands-on training across the organization Hosted on Acast. See acast.com/privacy for more information.

 David Coors returns and we welcome Trey Wade, Head of Consumer Experience with Blue Run Spirits, as we chat about bourbon and select a special barrel of Blue Run for our local club. 

Oh snap!!! Another unicorn present coming in hot! Forbes featured seven figure earner Nicole Cherie Hesse is bringing on another badass guest to help you level up fast and crush your unicorn goals…You may be asking who the F Jim Rathmann is and why the F you should listen to them… Well that is the first question Nicole is going to ask them. So push play and buckle up because it's about to get bumpy!You can connect with the found of I Hate Car Salesmen Jim Rathmann here 

In this episode, Lisa Griffin, Lisa Griffin, MBA, CCCM - Chief Consumer Officer, Consumer Experience and Patient Access at University Hospitals, discusses the hospital's commitment to community care, groundbreaking advancements, and strategies for improving patient access and workforce engagement. Lisa shares her leadership insights and the organizational goals shaping 2025, including cultural transformation, digital innovation, and operational efficiency.

This episode features an interview with Tarun Dadoo, VP of Products & Delivery at Discover Financial Services. Tarun is a seasoned investment, sales, and marketing professional with over a decade of experience in consumer banking, across both emerging and mature markets. Prior to joining Discover in 2011 as the Director of Marketing Strategy, Digital Innovation, and Product Development, he served Citibank for 6 years in various roles.In this episode, Kailey sits down with Tarun to discuss the delicate balance between privacy and personalized consumer experiences, the implementation of composable CDPs, and the complex interplay between good data and consumer trust.-------------------Key Takeaways:Maintaining strict data governance and balancing privacy with personalization ensures tailored consumer experiences without risking privacy violations.A CDP allows marketers to handle consumer data from various sources while optimizing for use cases incrementally, making data integration more manageable and efficient.By understanding and addressing specific consumer behaviors, marketers can create more effective and personalized interactions, leading to improved satisfaction and loyalty.-------------------“I can bring all this data, put it in a box, and Gen AI will generate and spit out things. But, somebody still has to moderate these experiences and the data governance. Otherwise, we will end up scaring away a lot of customers. If you don't have the proper governance in place, I think that is the main thing, first, you need to build that framework before you decide and go outside and start marketing using those data.” – Tarun Dadoo-------------------Episode Timestamps:‍*(02:35) - Tarun's career journey*(10:16) - Trends impacting consumer experience in financial services*(16:44) - Practical AI use cases in financial services *(21:58) - The balance between being personalized and creepy*(29:32) - How Tarun defines good data ‍*(38:44) - Tarun's recommendations for upleveling consumer experience-------------------Links:Connect with Tarun on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorGood Data, Better Marketing is brought to you by Twilio Segment. In today's digital-first economy, being data-driven is no longer aspirational. It's necessary. Find out why over 20,000 businesses trust Segment to enable personalized, consistent, real-time customer experiences by visiting Segment.com