Short Stay Success

In this episode, Chris and Ritchie talk to use about the lessons learnt from the outcomes of the pandemic on operations, particularly the higher expectations regarding cleaning standards. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this episode, Chris and Ritchie discuss the impact of the pandemic on short stay business finance, and the importance of cashflow rather than straight-up profitability moving forward. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this episode, Chris and Ritchie talk to us about the lessons learnt during the pandemic that can help with managing revenue in the future, including analysing minimum length of stay and prices, and judging property and booking channel performance. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this episode, Chris & Ritchie share what they've learnt from Covid-19 about improving guest management for your short stay business. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this episode, Chris and Ritchie talk to us about the current state of the short stay market and how the upcoming changes to covid regulations may provide opportunities. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this episode Mike and Carey will be talking to us about how standardising your product can make your Short Stay Business more profitable and scalable.  Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this series of Covid-19 survival stories, we talk to business owners to find out how they are surviving Covid-19. We explore the impact on their business, the changes they've made and their plans moving forward. In this episode, Ritchie talks to Kay and Grant from KG Inspired Property. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business.   If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this series of Covid-19 survival stories, we talk to business owners to find out how they are surviving Covid-19. We explore the impact on their business, the changes they've made and their plans moving forward. In this episode, Ritchie talks to Theo from Per Person Per Night (PPPN). Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business.   If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

In this series of Covid-19 survival stories, we talk to business owners to find out how they are surviving Covid-19. We explore the impact on their business, the changes they've made and their plans moving forward. In this episode, Ritchie talks to Gill from Treetop Property. The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business.   If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.www.thesapodcast.com.

In this series of Covid-19 survival stories, we talk to business owners to find out how they are surviving Covid-19. We explore the impact on their business, the changes they've made and their plans moving forward. In this episode, Sean and Jerry Govere discuss how Southampton Apartments are surviving Covid-19. The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business.   If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.www.thesapodcast.com.

In Part 2 of this Covid-19 survival special, we explore reducing your costs and retaining capital, and go into detail about the government support schemes available. In Part 1, we discussed the impact of Covid-19 on your business, whether you should even be open, current booking sources and working with the NHS. The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business.   If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.www.thesapodcast.com.

The world has changed immensely since our last episode.  In this episode, we explore the impact of Covid-19 on your business, discussing whether you should even be open, current booking sources and working with the NHS. Keep an eye out for Part 2 which explores finance - reducing your costs, retaining capital and accessing government support. Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

In this episode of the Serviced Accommodation Podcast we bring you the first talk of our Winter Conference from 2019. In this talk Chris Poulter talks about how aligning your personal goals, and lifetime vision with your business can lead to huge and direct success. He tells the story of his own lifetime vision, the emotional story behind it, and how aligning this with his business has led to them being where they are today with their Serviced Accommodation Businesses.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.www.thesapodcast.com. 

In a Serviced Accommodation Business there are a lot of risks to the operational side of your business. You need to be working with other individuals and companies from day one and therefore you need to mitigate those risks to be successful. This episode of the Serviced Accommodation Podcast is part two of those risks and how you can minimise some of the operational risks that come with working with other people. (Part One out last week) Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business.   If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.www.thesapodcast.com.

In a Serviced Accommodation Business there are a lot of risks to the operational side of your business. You need to be working with other indivuals and companies from day one and therefore you need to mitigate those risks to be successful. This episode of the Serviced Accommodation Podcast is part one of those risks and how you can minimise some of the operational risks that come with working with other people. (Part Two out next week) Show Notes:   The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business.   If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.www.thesapodcast.com.

As the year comes to a close Chris and Ritchie give you a breakdown of the year of 2019 in Serviced Accommodation for them, including an update on what they are working on now within the serviced accommodation businesses they run. It is so important to reflect on the year, so that you can prepare for an even bigger 2020 and that is what this episode is all about. Enjoy, and have a very Merry Christmas and a fantastic New Year!   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.www.thesapodcast.com.

In a world where reviews are king for any industry, and especially important for a successful Serviced Accommodation Business your guests experience is extremely important. In this episode Chris and Ritchie take you through the important elements for a great guest experience. Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

Do you want to be able to step back from the day-to-day running of your serviced accommodation business, and perhaps even sell it one day?   "Built to Sell" is book by John Warrillow which explores how to "create a business that can thrive without you". This gives you more options - reducing your hours, retiring, travelling, or indeed selling - and a more resilient business.   Our Winter Conference explores the central themes of the book with a number of speakers, including a talk by the founders of EweMove - Glenn Ackroyd and David Laycock - on how they built and sold a letting agent with 150 branches in just three and a half years... In this episode of the podcast we briefly hear a snippet of the story they will tell at our conference on the 6th of Decemeber 2019.   If you want to grab some tickets or find out more, head to: bit.ly/sawinterconference2019 ... We'd love to see you there!   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

In this episode, Graham Lindley shares some of the key learnings from attempting to setup 46 properties in 5 days! (Spoiler: Unsurprisingly, the properties were furnished but not ready for guests after 5 days...) As well as the setup process itself, Graham discusses the business impact of such sudden growth, the structuring of his team and how he's de-risking the deal. This episode is an excerpt from our weekly Quick Start Calls. You can find out more about the programme at https://www.thesaquickstart.com    Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

On the 14th September 2019, new regulations are coming in which will fundamentally change the way you take payments in your business... However, there have been some updates with a government extension to banks, AND we now know how Booking(dot)com will now handle these changes... Check out this quick update episode to find out how this impacts you and how to handle it with your SA business. Do drop us a message if you have any further questions.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

There are often problems in Serviced Accommodation that we cannot deal with on our own, or don't know how...In this rare interview we were lucky enough to speak to Police Officer Joseph Skinner from the Hampshire Police Constabulary.   We covered the problem of prostitution in Serviced Accommodation units and the potential setting up of brothels in our properties.   PC Skinner gives us the official information on: - What to look out for. - What actions to take. - How to detect if this is happening in your SA properties.   We are delighted to bring you this interview and information that is much needed in our industry, however please be warned as this episode talks about the sensitive subject of prostitution and sex workers throughout.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

On the 14th September 2019, new regulations are coming in which will fundamentally change the way you take payments in your business. In this episode, Chris and Graham discuss the new PSD2 and SCA regulations, the impact on your business and how best to prepare for these upcoming changes.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

In this episode, Ritchie talks to Johnathan, a copywriter who creates amazing listings for properties on Airbnb.   Chris and Ritchie have been working with Johnathan for years for their Southampton properties. He talks about his past and then move into freelancing and finally moving into copywriting for Airbnb listings.   Find out his thoughts on what makes good copy for an Airbnb listing, keeping people engaged and the importance of psychology in copywriting.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

In this episode, Kane speaks to Taylor and Ollie of Grandeur Property who have gone through the SA Quick Start program.   They talk about how they started their company and have quickly progressed to several stunning properties and growing their SA business with the SA Quick Start program.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

Linda runs Heathrow Apartments and her journey in Serviced Accommodation and property has allowed her to now focus on her passions in life. Linda through SA now has a hands-off approach to property, which has allowed her to help inspire and empower Mothers in Business. She is putting on an event in just a few days time for Mothers in Business, find out more about this brilliant event here: https://www.eventbrite.com/e/powerful-success-secrets-for-mothers-in-business-tickets-56432575352   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

HOW TO SCALE THE SA MANAGEMENT MODEL... The Serviced Accommodation Management Model can be great as it is relatively low risk, brings consistent money and lets you give great value to clients... However, growing your property list can be difficult and this causes problems with scaling an SA Management Model. PLUS, get the free SA Pitching Guide we talk about here: https://www.thesapodcast.com/pitch/   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

Our Top Business Books 2019, have helped us to push our Serviced Accommodation Businesses to the level that they are now and are still helping us daily to hit our targets, plan our goals and have the right mindset. Check out our Top 6 Business Books of 2019... Not in any particular order though... that caused far too many arguments at The SA Podcast HQ!   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

Scaling your Serviced Accommodation Business can be one of the toughest times in an SA journey. We have brought together a group of people that have successfully scaled their businesses over the last couple of years... We asked them how they did it...     Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

If you are getting started in Serviced Accommodation or thinking about getting started, listen to two of our amazing people who have gone from zero to ten properties in just one year and have been able to quit their day jobs! In this episode, we dive a little deeper into the Serviced Accommodation Quick Start programme. Plus listen through to the end as we will have a free gift for you full of tools that will help you get started!   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show, we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

In this episode, we're back discussing our "learnings" over the years rather than mistakes and how you can overcome these to make your business even better.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

For entrepreneurs, mistakes are a critical part of business, as they give you learnings which allow you to improve both yourself and your business.  In this episode of The Serviced Accommodation Podcast, we discuss our biggest "Learnings" over the years.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

With winter a quiet time for serviced accommodation operators, keeping your properties profitable can be a challenge. In this episode we explore the 3 easiest ways to maximises your revenue over winter: revenue management, listing optimisation and speaking to previous guests.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

Without sourcing, your serviced accommodation business would never get started - let alone maintain the growth you’d like to achieve. Sourcing is mainly about people and relationships, but it’s also important to analyse potential deals carefully. In this episode we cover all our tips for successfully sourcing Serviced Accommodation.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

Maintenance of your Serviced Accommodation can be a headache and without the right preparation and systems, sometimes can cause you to be out of pocket.  In this episode of The Serviced Accommodation Podcast we look at the processes and situations we have been in with our SA Businesses and how we overcome any maintenance issues, as well as how to prepare for them as much as possible. To find out more head over to: https://thesapodcast.com   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

When setting up a new Serviced Accommodation Property there are a lot of processes, and we always split them down in to three key areas: 1.) Admin and Utilities 2.) Physical Setup 3.) Technical Background Setup We always recommend starting with 'admin and utilities' as there are some things here that you need to think about setting up well in; advance such as internet. To hear more tips on all of these processes, and find out the best way to setup your property, watch or listen to this episode either here or as a podcast in all podcast apps. To find out more head over to: https://thesapodcast.com   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

It's the 12th day of Serviced Accommodation Christmas and for our final treat we have a Q&A with the team - Chris Poulter, Ritchie Mazivanhanga, Kane Nelson, Graham Lindley, Aaron Macadam and Chris Huskins - Digital Marketer & Podcaster. From all the team, have a very Merry Christmas and a Happy New Year!

On the 10th day of Christmas.. the SA Podcast Team gave to me... Some SA marketing gold from Chris Huskyyyy! This talk from our SA Conference brings you some amazing points on your customer and brand values that you should apply to all your Serviced Accommodation Businesses! These will give you an advantage against any competition and in business in general! Be sure to watch this one or download the podcast to get all of the marketing gems within. For more information on the SA Marketing Services we offer head over to: https://thesaaccelerator.com/services/marketing/ Extra thanks to the amazing drawing skills of Andi Cooke and Alan Grosvenor.

On the 9th day of SA Christmas, my SA Podcast team gave to me... Some stylish dance moves from the legendary Ritchie! With our 9th day we bring you a talk all about the models and processes that @sSouthampton Apartments have used to make 2018 a success. Merry Christmas!

On the 7th Day of Christmas my SA Podcast team gave to me... A inspiring story from Karen under the treeee! Every day in the run up to Christmas we are bringing you amazing content from our Serviced Accommodation Conference this year.  

On the 6th day of Serviced Accommodation Christmas my SA Podcast team brought to me... a fantastic talk from the brilliant Ellie! Another inspiring talk from our Women in SA Business section for the 6th day of Christmas.

On the 5th day of Serviced Accommodation Christmas, my SA Podcast team gave to me... an inspirational journey from the lovely Suzi! Hear from our section 2 of the Women in SA Business section with Suzi. A new treat every day until Christmas!

On the 4th day of SA Christmas the SA Podcast team gave to me, an inspirational session on women in business for freeee! The wonderful Linda Attram kicks off our Women in SA Business sections of 12 days of Christmas with this inspirational section from our SA Conference!

On the 3rd day of Christmas the SA Podcast team gave to me... a whole load of tools to make my life eassyyyy! In this clip from the SA Conference we talked about why 2018 has been so busy and the tools we have pulled together to help you with every single aspect of your Serviced Accommodation business.. from bookkeeping to tech to marketing. Find out more by checking out the podcast... or head to thesaaccelerator.com for more info.

You may have noticed we have started doing video... And obviously we have taken to it like a duck to water... Sort of.. Here is our outtakes real to prove it! Over the next 12 days we will be delivering you a piece of content as a lovely little Christmas gift. Much of it will be from our sold out event last week the SA Conference. To view the video of this head over to our Facebook group: https://www.facebook.com/groups/thesapodcast   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

We all would love more direct bookings for our Serviced Accommodation businesses. But in order to get those we need to work on our own marketing efforts, something that we often neglect as OTAs do this so well for us. In this episode we get Chris Huskins - Digital Marketer & Podcaster, our Marketing Director, in to talk about inbound and outbound marketing and how we can increase our direct bookings.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.    

Complaints... We all get them, it's part of the nature of a Serviced Accommodation business however we all want to limit them and the damage they can cause. In this episode Chris and Ritchie cover: Different types of complaints Who should deal with them What processes should you have in place Complaint resolution Chargebacks Reviews Following these guidelines may save you on hefty chargebacks and bad reviews.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.

The team are all back from the brilliant Serviced Accommodation Retreat in Barcelona and have come together to bring you all the learnings they took away from the retreat. If you weren't able to make it to this retreat then this episode is a must listen as we take you through: Business Strategy and setting goals Tax planning and de-risking Building a team and how to do this successfully Strategising your Serviced Accommodation Business How to put systems in place to save you time and money Revenue Management Build, Test, Scale The importance of using systems to scale Marketing your SA Business The importance of knowing your customer How to put together a customer persona / avatar In this episode we hear from your normal hosts; Chris and Ritchie. Plus we hear from: Graham Lindley from The SA Accelerator Programme (https://thesaaccelerator.com/) Kane Nelson from The SA Quick Start Programme (https://thesaquickstart.com/) and Chris Huskins - Our Marketing Director (https://www.thesapodcast.com/)   Thank you to everyone that came along on the retreat we really learnt a massive amount. And to those that let us capture the key takeaways from their days on the SA Retreat. If you want to catch up on more learnings and get the full experience of the retreat, check out all the content at: https://www.thesapodcast.com/serviced-accommodation-retreats/     Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.   Transcription: Coming Soon.

Each day the Serviced Accommodation retreat team take a full day to focus on one of the retreat clients SA businesses.   On day 4 Alex Hillenbrand was taken through a long day of strategising, systemising and planning.   Alex wanted to set his objectives out with a full strategy review, and a big part of that is to work out why you are doing what you are doing and what you want to get out of it, then work back from there.   Let us know your thoughts and if these findings resonate with your SA business? Have an opinion or comment then do leave it below we would love to hear from you.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.   Transcription: Coming Soon.

Chris and Ritchie come together on day 3 of the Serviced Accommodation Barcelona retreat to bring you a round up of some of the key points that have come out of the boardroom days. Across the clients and mentors on the retreat they have over 250 properties so A LOT of value has been discussed, learned and shared.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.   Transcription: Coming Soon.

Each day the Serviced Accommodation retreat team take a full day to focus on one of the retreat clients SA businesses. On day 2 Alan Grosvenor and Suzi Parker from Platinum Pillows Ltd were taken through a long day of strategising, systemising and planning. Alan and Suzi has objectives covering the systemisation of their business so they could spend less time on the nuts and bolts. They also looked and learnt where they need to be with branding and having a clear message for future clients and bookings. Let us know your thoughts on if these findings resonate with your SA business? Have an opinion or comment then do leave it below we would love to hear from you.   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.   Transcription: Coming Soon.

Each day the Serviced Accommodation retreat team take a full day to focus on one of the retreat clients SA businesses. On day 1 Ellie Smith from Blake Henderson Ltd was brave enough to step up and here are the key learnings from the day in video and podcast form. Ellie was able to learn a lot and strategise both operationally and gain a fresh new perspective on the marketing approach, focussing on a clear avatar and target client. Let us know your thought on if these findings resonate with your SA business?   Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.   Transcription: Coming Soon.