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We are delighted to welcome Natalie De Fazio, Founder and CEO of Pinnacle Live, as today's guest. Natalie is a seasoned entrepreneur with a strong background in leadership and consulting, including roles at consulting firms such as KPMG. Over the years, she has collaborated with many leading names in AV production within the meetings and events industry and is now focused on building and growing her new brand. Stay tuned to hear Natalie's story and the insights she shares today. Natalie's Journey Natalie began her career in consulting after studying business and economics, working across multiple industries and building expertise in strategy, analysis, and leadership. After working at several firms, including KPMG, she became an independent consultant and soon realized the value of bringing a fresh perspective to organizations. Her work with Freeman introduced her to the events space, where she fell in love with the people and the experiences they offered. She went on to co-found Pinnacle Live in 2021. A Customized Experience Pinnacle Live was created to fill a gap in the audiovisual services space within hotels. They focus on delivering a more customized, higher-touch experience rather than trying to be everything to everyone. This positioning enables the company to serve venues that require a more customized solution, while maintaining a strong emphasis on relationships, service quality, and consistency. An Outside Perspective Pinnacle Live's key advantage comes from not being originally rooted in the events space. Questioning "why" and challenging the way things have always been done opens the door to new ways of thinking. Bringing in ideas from other industries helps avoid an echo chamber and encourages innovation, curiosity, and solutions more closely aligned with customer needs. Innovation Natalie believes that innovation is about trying new things that actually drive value, rather than simply changing for the sake of change. Creating a culture where people are willing to try and fail fast opens the door to better ideas. Maintaining a smaller-company feel while growing allows every voice to be heard and ideas to flow freely, regardless of role or title. Data Data highlights trends, indicators, and direction, but it does not tell the whole story. Combining data with anecdotes and opinions creates a far more complete picture. Clear KPIs across leadership, regular review, and accountability ensure alignment, while avoiding overreaction to short-term fluctuations. Transparency A high level of transparency around financials, performance, and goals helps employees understand the bigger picture and their role within it. Sharing both positive and bad results builds trust, encourages ownership, and creates a more engaged workforce. Natalie applies the same transparent philosophy to her customers. Hiring For Natalie, recruiting is about more than competencies and professional experience. She looks for people who believe in the vision, feel fulfilled by the work, and are excited to be part of building something. It has to be a match because even highly capable people won't perform at their best if they're not genuinely invested in the role and the company's direction. Creating Experiences Events are no longer just about sitting in a room and watching presentations. People want immersion and a sense of belonging. The role of an AV and production partner is to understand the objectives and bring creative ideas to life through sound, light, and visuals, creating a feeling and environment that delivers on those goals. Trust Establishing trust is paramount for Natalie. Communication, proactive planning, and reliability are essential for delivering a seamless experience. The best feedback comes from being easy to work with, dependable, and consistently delivering on expectations, driven entirely by people who are both passionate and well-trained. AI Natalie feels that AI saves time and removes manual work. That gives teams more time to focus on more valuable work, such as working with customers, innovating, and developing better experiences. However, human input remains essential to ensure it is thoughtful, strategic, and correct. In-Person Experiences Still Matter Natalie believes that people still want to connect, collaborate, and share their experiences. Virtual and hybrid events have their place, but they are not quite the same. When people come together, their experience must feel intentional and immersive, and be something they are part of rather than just watching. Maintaining Quality While Scaling Natalie wants to ensure that Pinnacle Live continues to deliver high-touch services, tailored solutions, and real relationships. For her, that means constantly asking how to improve the experience and making sure her team fully understands the required standard. Looking Ahead Natalie wants Pinnacle Live to continue delivering consistently for clients and continue building strong relationships with hotel partners. She also sees growth in the broader production space, expanding beyond hotels into more complex production work. Her goal is to continue building the business while staying true to its founding goals. BIO: Natalie De Fazio Natalie De Fazio is the Chief Executive Officer of Pinnacle Live, a leading provider of premium event technology and production services. A seasoned executive with more than 20 years of experience in strategy consulting, operations, and corporate leadership, Natalie specializes in transforming organizations, building high-performing teams, and driving sustainable growth. Before becoming CEO, Natalie served as Founding President of Pinnacle Live, where she played a central role in shaping the company's strategic direction, expanding capabilities, and strengthening its people-first culture. Prior to founding Pinnacle Live, she served as Vice President of Corporate Strategy at Freeman Company and was a member of the Executive Committee at Encore Event Technologies. Earlier in her career, Natalie held leadership and consulting roles at KPMG, Stax Inc., Aon Hewitt, and Accretive Health, and founded her own consulting firm, NMD Strategy. Known for her pragmatic, data-informed leadership style and passion for innovation, Natalie is committed to elevating live event experiences and advancing an industry built on meaningful human connection. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Natalie De Fazio On LinkedIn Pinnacle Live
Show Notes:(2:18) Leonard discussed his undergraduate experience at Carnegie Mellon - where he studied Biology and Computer Science.(5:10) Leonard decided to pursue a Ph.D. in Bioinformatics at the University of California - San Francisco.(6:27) Leonard described his Ph.D. research that focused on finding hidden patterns in genetically-linked diseases.(9:42) Leonard went deep into clustering algorithms (Markov Clustering and Louvain) and their applications such as protein and news article similarity.(13:21) Leonard shared his story of starting a data science consultancy with various client startups.(17:58) Leonard discussed the interesting consulting projects that he worked on: from detecting plagiarism to predicting bill insurance.(22:04) Leonard shared practical tips to learn technical concepts.(23:23) Leonard reflected on his experience working with a string of startups including Accretive Health, Quid, and Stride Health.(26:06) Leonard is the founding team member of Primer AI, a startup that applies state-of-the-art NLP techniques to build machines that read and write, back in early 2015.(30:31) Leonard discussed the technical challenges to develop algorithms that power Primer’s products to scale across languages other than English.(34:28) Leonard unpacked his technical post "Russian NLP” on Primer’s blog.(38:17) Leonard talked about the advances in the NLP research domain that he is most excited about in 2020 (XLNet >>> BERT).(41:10) Leonard discussed the challenges of scaling the data-driven culture across Primer AI as the company grows.(46:20) Leonard mentioned different use cases of Primer for clients in finance, government, and corporate.(51:41) Leonard talked about his decision to leave Primer and become a Data Science Health Innovation Fellow at the Berkeley Institute for Data Science.(54:30) Leonard went over applications of data science in healthcare that will be adopted widely in the next few years.(1:02:45) Leonard discussed his process of writing a book called “Data Science Bookcamp.”(1:07:21) Leonard revealed how he chose the case studies to be included in the book.(1:10:27) Closing segment.His Contact Info:LinkedInGoogle ScholarBerkeley Institute For Data ScienceHis Recommended Resources:Semi-Supervised LearningAssociation Rule LearningspaCy (Open-Source Library for Advanced NLP)fastText (NLP library from Facebook)XLNet: Generalized Autoregressive Pretraining for Language UnderstandingBERT: Pretraining of Deep Bidirectional Transformers for Language UnderstandingFederated Learning with Differential Privacy: Algorithms and Performance AnalysisDifferential Privacy- Enabled Federated Learning for Sensitive Health DataOasis Labs and Dr. Dawn SongFitbit and Apple WatchWalter Pitts who invented neural networksPaul Werbos who invented back-propagationFei-Fei Li who constructed the ImageNet dataset“The Signal and The Noise” by Nate SilverYou can read the completed chapters of "Data Science Bookcamp" on the Manning Website:Permanent discount code: poddcast195 free eBook codes: dcdsprf-B373, dcdsprf-CA3B, dcdsprf-299E, dcdsprf-6E5, and dcdsprf-9660 (activated and will last for 2 months)
Show Notes:(2:18) Leonard discussed his undergraduate experience at Carnegie Mellon - where he studied Biology and Computer Science.(5:10) Leonard decided to pursue a Ph.D. in Bioinformatics at the University of California - San Francisco.(6:27) Leonard described his Ph.D. research that focused on finding hidden patterns in genetically-linked diseases.(9:42) Leonard went deep into clustering algorithms (Markov Clustering and Louvain) and their applications such as protein and news article similarity.(13:21) Leonard shared his story of starting a data science consultancy with various client startups.(17:58) Leonard discussed the interesting consulting projects that he worked on: from detecting plagiarism to predicting bill insurance.(22:04) Leonard shared practical tips to learn technical concepts.(23:23) Leonard reflected on his experience working with a string of startups including Accretive Health, Quid, and Stride Health.(26:06) Leonard is the founding team member of Primer AI, a startup that applies state-of-the-art NLP techniques to build machines that read and write, back in early 2015.(30:31) Leonard discussed the technical challenges to develop algorithms that power Primer’s products to scale across languages other than English.(34:28) Leonard unpacked his technical post "Russian NLP” on Primer’s blog.(38:17) Leonard talked about the advances in the NLP research domain that he is most excited about in 2020 (XLNet >>> BERT).(41:10) Leonard discussed the challenges of scaling the data-driven culture across Primer AI as the company grows.(46:20) Leonard mentioned different use cases of Primer for clients in finance, government, and corporate.(51:41) Leonard talked about his decision to leave Primer and become a Data Science Health Innovation Fellow at the Berkeley Institute for Data Science.(54:30) Leonard went over applications of data science in healthcare that will be adopted widely in the next few years.(1:02:45) Leonard discussed his process of writing a book called “Data Science Bookcamp.”(1:07:21) Leonard revealed how he chose the case studies to be included in the book.(1:10:27) Closing segment.His Contact Info:LinkedInGoogle ScholarBerkeley Institute For Data ScienceHis Recommended Resources:Semi-Supervised LearningAssociation Rule LearningspaCy (Open-Source Library for Advanced NLP)fastText (NLP library from Facebook)XLNet: Generalized Autoregressive Pretraining for Language UnderstandingBERT: Pretraining of Deep Bidirectional Transformers for Language UnderstandingFederated Learning with Differential Privacy: Algorithms and Performance AnalysisDifferential Privacy- Enabled Federated Learning for Sensitive Health DataOasis Labs and Dr. Dawn SongFitbit and Apple WatchWalter Pitts who invented neural networksPaul Werbos who invented back-propagationFei-Fei Li who constructed the ImageNet dataset“The Signal and The Noise” by Nate SilverYou can read the completed chapters of "Data Science Bookcamp" using the codes below:Permanent discount code: poddcast195 free eBook codes: dcdsprf-B373, dcdsprf-CA3B, dcdsprf-299E, dcdsprf-6E5, and dcdsprf-9660 (activated and will last for 2 months)
An aeronautical engineer by training, Etienne Deffarges immigrated to the United States thirty-three years ago, and has enjoyed a rewarding professional career as a management consultant, business executive, and entrepreneur. Today he holds a variety of board positions with companies in aerospace, automotive, construction, energy, food, and healthcare. Previously he was part of the founding team, EVP and Vice Chairman at Accretive Health (now R1 RCM); a global managing partner at Accenture; a senior partner with Booz Allen Hamilton; and a general field engineer with Schlumberger. He holds BS and MS degrees from the French Institute of Aeronautics and Aerospace (ISAE – Sup'Aero); an MS from the University of California at Berkeley; and an MBA from the Harvard Business School, with high distinction (Baker Scholar). He has lived in seven countries, speaks five languages, and is a private pilot and enthusiastic traveler.
Welcome to Healthcare Scrabble…and the four-letter word that’s on the minds and lips of most healthcare organization leaders today….RISK. The world of shifting, identifying, and managing risk – has come full circle to providers, payers, self-insured employers, and drug companies. And when you think about award-winning risk analytics and technology, a major player is Verscend Technologies. Today we have one of the most influential and powerful people in the business world of healthcare – Dr. Emad Rizk, President & CEO of Verscend Technologies. Dr. Rizk began his career as a physician in healthcare academics and research, then transitioned into the business aspect of healthcare. He led health consulting at Deloitte, then becoming President of McKesson Health and most recently, the CEO of Accretive Health. He's been named one of the “50 Most Influential Physician Executives in the United States,” the “Top 100 Most Powerful People in Healthcare”, and CEO of the year on transforming businesses by AI Magazine. IN THIS EPISODE, DR. STEVE and DR. RIZK DISCUSS: Changing from disease management to population health "Strengths from All Sides" - as a driving differentiator DxCG Intelligence still leads...after 20 years Thoughts on healthcare pricing and strategy The role payers and providers must have in driving consumerism
Chris Bloomer is the leader of Trexin's healthcare capability. He is a business operations and IT leader with over 20 years of experience, exhibiting a strong track record of defining and executing transformational initiatives for industry-leading organizations. He has deep industry expertise in healthcare (payer and provider) and financial services. Chris' healthcare experience includes leading one of the nation's largest payers in the creation & delivery of their Affordable Care Act financial information management strategy. Previously, Chris served as Divisional CIO and VP of Client Integration at Accretive Health. He partnered with leading health care systems to create an innovative care model driving improved patient satisfaction, lower cost, and higher quality in Commercial and Pioneer ACOs environments. As COO & CIO at Dean Health Plan, he led a turnaround of the Information Technology organization. As the VP of Customer Service and IT at Blue Cross Blue Shield of MN, he was responsible for the overall Integrated Service Experience. Email: chris.bloomer@trexin.comLinkedIn: http://www.linkedin.com/in/chrisbloomer 00:00 Chris discusses what Trexin is.00:15 Trexin is an IT management and consulting firm that works with advanced technologies to improve clients' IT health systems and improve outcomes.01:00 Consumer Engagement, Improving Health Outcomes and Costs, Emerging Business Models, and Healthcare Policy and Compliance.01:40 Trexin's main client base includes both payers and providers, as well as PBMs, Pharma, Health Tech, Health Insurance Exchanges, and Healthcare Service Providers.02:15 Chris explains what Consumer Engagement looks like through Trexin's eyes.03:20 IVR: Integrated Voice Response system.03:45 Chris gives an example of a Trexin customer's improved consumer engagement.07:00 Internal Interoperability: Why this is important.09:00 Improving Health Outcomes with Trexin.10:00 How increasing collaboration improves health outcomes and interoperability.11:00 Payers have claims data and providers have clinical data. Trexin helps integrate data warehouse collaborations that are then easily accessed on both sides.12:45 Chris explains what's wrong with many approaches to data warehouse initiatives, and how Trexin approaches these data warehouses differently.18:00 The necessity for better IT resources for smaller provider groups and how Trexin is working to fill this necessity.21:45 How Trexin provides insightful analytics.22:50 “Asking the wrong question as cheaply as possible.”26:20 The common themes that payers and providers run into when addressing data issues.31:15 Exciting things coming up for Trexin.33:00 You can find out more at www.trexin.com.
Guest: Robert Wagner, MD Host: Bill Rutenberg, MD To date hospital reimbursement has not directly impacted staff physicians. According to Dr. Robert Wagner, CMO of Accretive Health, doctors may see changes in the near future that will impact their pay. In this segment, host Bill Rutenberg, MD learns what doctors can do to minimize this outcome.
Guest: Robert Wagner, MD Host: Bill Rutenberg, MD Could further educating physicians on the revenue cycle of the hospital increase cash flow? Dr. Robert Wagner, chief medical officer of Accretive Health, suggests that applying six sigma principals to the financial aspects of medicine can greatly improve the bottom line. Physicians should have a vested interest in the reimbursement of the hospital. Dr. Bill Rutenberg hosts.
Guest: Robert Wagner, MD Host: Bill Rutenberg, MD Whether to admit or observe a ER patient is not always clear cut. What criteria should you use to make this decision? How can you be sure that your decision process will be supported and covered by CMS? What if CMS isn't ultimately willing to pay for the services? Join host Dr. Bill Rutenberg in conversation with Dr. Robert Wagner, Director and CMO of Accretive Health to discuss the frequent dilemma of whether or not to admit a patient and the tools and guidelines available to support you in that decision.
Guest: Robert Wagner, MD Host: Bill Rutenberg, MD Most doctors don’t spend time memorizing Medicare and Medicaid compliance guidelines. Yet, they are often under the gun to make decisions based on reimbursement guidelines. In this segment, Dr. Bill Rutenberg learns about a new program available from Accretive Health called the Sure Decision Clinical Compliance Program where 'on call' doctors versed in CMS guidelines can help attending physicians’ make critical decisions at the point of care. Our guest Dr. Robert Wagner, Director and Chief Medical Officer of Accretive Health tells us more about this program.
University of Chicago Booth School of Business Podcast Series
This broadcast features William McComb, '87, CEO of Liz Claiborne and Mary Ann Tolan, '92 (XP-61), founder and CEO of Accretive Health, moderated by Dean Edward Snyder. They discuss how to make goals specific and simple enough to enable the enterprise, teams and individual employees to implement them. The panel was part of the 55th Annual Management Conference.
University of Chicago Booth School of Business Podcast Series
This broadcast features William McComb, '87, CEO of Liz Claiborne and Mary Ann Tolan, '92 (XP-61), founder and CEO of Accretive Health, moderated by Dean Edward Snyder. They discuss how to make goals specific and simple enough to enable the enterprise, teams and individual employees to implement them. The panel was part of the 55th Annual Management Conference.