RED HOT HEALTHCARE

With healthcare consumerism on the rise and more millennials entering the workforce, learning and company culture has become far more meaningful. On today's show, we have an internationally recognized thought leader in leadership, learning and development. Her work has been seen by over 9 million viewers on Lynda.com and LinkedIn learning. Dr. Britt Andreatta was formerly the Chief Learning Officer for Lynda.com. Her work embraces workplace culture, the neuroscience of learning & development, emotional intelligence and leading change management. Her clients are a who’s who in the Fortune 100. In this show, Steve and Britt discuss a number of powerful subjects and insights including: Learning vs. a 'culture' of learning Psychological safety and physician burnout The impact of 'Amygdala Hijack' Why up to 70% of change initiatives fail Why you should avoid doctors in the afternoon Neural Synchrony and team success Britt's 4 Gates to Peak Performance

In this power-packed episode, Dr. Steve delivers the final part of this engaging series. Guests Amy Cueva and Amy Bucher of Mad*Pow are delivering high octane conversation on top-of-mind insights into the future of healthcare. NOTE:  If you haven't yet heard it, please listen to PART 1 per episode 70.  Get ready for some incredible insight on the following topics we discuss:  

On today's show, we have Amy Cueva and Amy Bucher of Madpow. Take one-part cutting-edge motivational science, add in a strong dash of design psychology, a high level of insight & innovative design...and round it off with 80 strongly-skilled and passionate professionals. And you have Mad*Pow, a market-leading design company that has worked with the top names in healthcare - including CVS Health, Harvard Pilgrim and even the CDC. This show episode was so chock full of great information, that it became the first ever 2-part interview series I have done! In this episode. Dr. Steve Ambrose, Amy Cueva, and Amy Bucher discuss the following:

Inovalon counts hundreds of insurance companies, provider systems, and pharma, device, and diagnostic companies as clients, including 19 of the top 25 health plans and 13 of the top 15 pharma and life sciences companies. It pools data on more than 240 million patients. On today’s show we have SVP of Innovation, Eric Sullivan. Host Dr. Steve Ambrose and Eric get into some top-of-mind issues including: Inovalon's reach across healthcare segments A refreshing view on commoditized pop. health  Fast analysis and NLP innovation 'CDEaaS' and 'NLPaaS' - new and refreshing The necessity of streamlining patient engagement Who is defining 'value' in value-based care? The power of the hidden 3%

Providence St. Joseph Health employs more than 110,000 caregivers at 50 hospitals, more than 800 clinics and a range of health and social services in 7 states. Today we talk leadership with their President of Strategy, Annette Walker. In 2017, she was named one of the top 25 women in healthcare by Modern Healthcare magazine.   In this episode, Dr. Steve and Annette Walker discuss these engaging subjects: Re-thinking revenue outside of the hospital The power of faith in Annette's leadership Is A.I. and technology overrated for helping admin costs? Female-on-Female incivility in the workplace Telehealth in interstate-level health system growth Retail partnering for healthcare services

Blockchain has been perhaps the biggest buzzword over the last year. But what about it IS hype…and what is the truth today, and likely for the future? And for healthcare? Today we have John Bass, the CEO of Hashed Health in Nashville, TN with us in studio. He’s taking us down the primrose path, where we can smell the roses and not get stuck by its thorns. In this engaging and information-packed episode, host Dr. Steve and John discuss: A quick primer on the technology New business models and value chain governance  Impact on administrative costs Professional Credentials Exchange, Bramble and other powerful emerging solutions Blockchain enabling consumerism and a new era of competing on price and quality Trust, transparency, and incentive alignment And so much more!

This is one of the more riveting episodes, as host Dr. Steve Ambrose sits down with Microsoft's Director of Worldwide Health Tom Lawry. In this leader role, Tom works with health providers, payers, and governments in planning and implementing innovative technology solutions that improve the quality and efficiency of health services delivered around the globe. In this show, Steve and Tom discuss these subjects and many more: Aspects of bias, transparency, and safety with A.I. The necessity of HR re-training for the established workforce Shoehorning A.I. into software solutions Needed improvements on administrative costs Drug pricing and A.I. solutions Tom's view on the 'one-hit wonders' Balancing the technology with the social and societal aspects The over-hype and 'sniff-test' of A.I. in healthcare And SO MUCH MORE...  

Dr. Patricia Salber has had a meaningful journey in medicine. It makes for a terrific story - and an even better interview.  From board-certified internist, ER doctor, medical director and now the Founder and CEO of The Doctor Weighs In - an award-winning mobile/online platform that uses new media to share stories about health care innovation. She now consults on various aspects of health plans, purchasers, and ACO management, including but not limited to, benefit design, population health management, care coordination, cost reduction, and quality improvement. On today's episode host Dr. Steve Ambrose and Dr. Salber discuss the following engaging subjects: A journey from working for providers and payers Her unique view on physician burnout and physician commoditization FAKE Medical News Proactive imaging for osteoarthritis The new world and benefits of Artificial Intelligence in healthcare

Wellness is being defined in new ways and with new impact on the workplace and the lives of those involved. In this show episode, host Dr. Steve Ambrose interviews national expert Dr. Seth Serxner - Chief Health Officer and SVP of Population Health at Optum. Seth has published more than 40 articles and chapters on health and productivity management - including his latest on the shift from wellness to well-being In this riveting episode, Dr. Steve and Seth Serxner embark on a multitude of engaging subject matter including: Where wellness HAS BEEN and where it's GOING Wellness vs. Well-Being From Financial ROI to Value-on-Investment (VOI) Behavioral and decisioning science in wellness Workplace culture on workplace health OptumHealth's focus on Net Promoter Score (NPS) Cost transparency and health literacy And SO MUCH MORE....

In this episode, Dr. Steve talks with award-winning CRM platform Founder and CEO Brad Bostic of HC1.com The HC1 platform has been adopted across more than 1,200 leading lab, post acute care, and health systems. The company has received accolades from Gartner Research, was named "Best Healthcare CRM"​ by Frost & Sullivan, and is the top rated solution in the KLAS Healthcare CRM report. In this episode, Dr. Steve and Brad Bostic go deep into the following areas: Overview of HC1 and the wide client areas it adds value into A unique solution for the opioid epidemic Machine learning and unique technology for private and public health use Growing referrals and patient acquisition in post-acute facilities and health systems Working in with Uber Health and platform partners Waging a win-able war on prescription drug addiction

On this episode of Red Hot Healthcare, we have one of the top digital strategy leaders in the country - Sara Vaezy of Providence St. Joseph Health. They are a $22 billion organization employing more than 110,000 caregivers at 50 hospitals and more than 800 clinics. But don’t let their size fool you, because they’re on the cutting edge of next generation consumer engagement and scalable growth. On this show, we will be discussing: Their major investment into digital innovation 5 Teams - 4 Different Functions Engagement through dual-platforms Generating revenue through partnerships and commercializing new products Moms as the Chief Medical Oficers Scaling growth with telemedicine Multi-component Digital Journeys Predictability on Revenue Cycle.. And MUCH MORE!

In this week's episode, Dr. Steve has an inspiring and powerful interview with Scott Rotermund, the co-founder and Chief Growth Officer for Welltok - an enterprise SaaS company focusing on driving healthcare consumers to attain and optimize their health. Welltok works with payers, providers and self-insured companies; and they have recently been added to Deloitte's fastest-growing companies in North America. This show episode includes a highly-engaging back-and-forth on: Welltok's CafeWell Platform The power of engagement in massive value gains Company growth through organic & inorganic means Loss aversion, rewards, and consumer responsibility 40-50% operational efficiencies realized by customers The importance of coordinating and streamlining multiple streams of consumer messaging.

The Banner Aetna joint venture is transforming the healthcare model. It’s not only about higher costs and better outcomes, but an entirely different way of seeing things. In this full hour episode, we have one of the best back-and-forth engagements in show history. Today’s guest is a transformational thinker and an incredibly intelligent and well-respected leader. Dr. Robert Groves is the EVP of Banner-Aetna and he’s making great things happen…including this powerful interview. In this interview, host Dr. Steve Ambrose and Dr. Robert Groves discuss many powerful subjects including: His personal experience from provider to payer environments A history of fee-for-service primer Provider/Plan partnering vs. integrated health systems Unit pricing vs. utilization Replacing doctor functions with AI Banner-Aetna partnering strategy Physician burnout and doctor autonomy Social spending need in our healthcare system Banner's history of successful supply chain and ACO Pushing control out to today's healthcare consumer

Jacques Mulder is the US Health Sector Leader for EY. In this role, he leads teams in helping clients strategically address the transformative forces shaping the health ecosystem. He also is responsible for growing EY’s people, networks, and capabilities in the Health sector as well as developing industry-specific solutions and thought leadership. In this episode, Dr. Steve engaging in deep discussion on healthcare strategy and current disruption with sector leader Jacques Mulder. In this podcast audio, they discuss subjects including: The importance of consumer behavior on the healthcare system Need of innovation around market uncertainty Lowering prices from long-term competition from clinical efficiencies Cost containment vs. Cost optimization Data fusion systems & Global ecosystem of peer value  Health provider M&As - a race to drive scale

Today, two out of three patients do not pay their bill in full. TransUnion Healthcare’s analysis projects that by the year 2020, the percentage of patients not paying their bills in full will rise to 95%. More than ever risk management, proper screening prior to treatment, as well as patient financial experience is key. Growing debt and unpaid bills are becoming a significant issue for hospitals and health systems…and today we interview a leading expert, Jonthan Wiik of Transunion on the subject. This is an interview conducted on 3/5/2018 at HIMSS in Las Vegas. Jonathan Wiik serves as a Principal at TransUnion, in the Healthcare Solutions Division. He has over 20 years’ experience in health care, and he has worked in both the acute care and insurance setting. He has spoken at several national and state events, and has developed several nationally‐recognized programs in Point‐of‐Service (POS) Collections, financial clearance, and sharing best practices in hospital operations. This podcast outlines the following: New study shows significant increase in patient out of pocket costs Head-scratching numbers of the healthcare future of millennial payers The importance of the 501R Charity designation How health providers will acquire new patients while reducing medical debt The power of financial screening technology Ability vs. willingness to pay Jonathan's book and new look on consumer payer

In this episode, Dr. Steve Ambrose speaks with telemedicine legal and regulatory expert Nathaniel Lacktman. He is the chair of Telemedicine at Foley & Lardner and writes a popular blog called Healthcare Law Today. The show tackles some of the biggest issue and most current issues in telemedicine today. Some of the issues discussed include the following: The year of inflection for telemedicine Monster venture investing 4 legal hurdles remaining for telemedicine The expansive benefits of the Bipartisan Budget Act Padded number and illegalities in telemedicine His innovative companies to look at Tele-services for pharmacies, including MTM Telehealth as a tool for growing patient acquisition

In this episode, Dr. Steve engages with one of the most innovative CIOs in the industry, Michael Archuleta. The two discuss topics from cyberattacks and medical device security to consumerism and collaborative culture. IN THIS EPISODE: Scary numbers for security preparedness The value of healthcare records to hackers Collaborative cultures & care team champions Workflows & healthcare data security Intuitive technology for patient engagement The Power of A.I. For Administrative Functions Age and Achievement

With today’s runaway costs, finding and controlling fraud and abuse is more important than ever. On today’s show, we have special guest Bill Lucia, the CEO, President and Chairman for HMS. They are a leader in the cost containment space, serving over 40 states Medicaid programs, Medicare, 325+ commercial health plans, as well as many large employers nationally. In this episode, Dr. Steve and Bill Lucia discuss: - Reducing healthcare waste is more than a technology fix - Understanding how current and future risk bear on costs - Telehealth as an engagement tool - HMS' acquisition of Eliza for consumer engagement - The power of investing into behavioral & advertising science  

          Dr. Steve is fresh on the warpath with this new 'Red Hot' episode. In it, he speaks with Intermountain Healthcare's leadership team, on the war they're waging against opioid addiction and overprescribing.  Dr. David Hasleton, Associate Chief Medical Officer and Mikelle Moore, Senior Vice President of Community Health and Population Health Management.   KEY TOPICS DISCUSSED INCLUDE: The staggering statistics of opioid abuse today How the body gets addicted to these powerful medications Intermountain Health's goal to drop acute opioid prescriptions by 40% How past health plan and medical culture helped cause the current epidemic Views on medical cannabis as a viable alternative for stopping opioid abuse

Today we have a powerhouse in healthcare. The former head of the ONC – appointed by President Obama, she’s a provider, health tech leader, sits on the board of Humana…and is making a hard charge toward jer vision for public health 3.0. It’s Dr. Karen DeSalvo…and she’s taking on the tough issues and the tough questions…right here on Red Hot Healthcare..let’s go! In this episode, Dr. Steve and former Asst. Secretary Dr. DeSalvo discuss the following: Her unique history in dual leadership roles at CMS The effects of her tenure with the Meaningful Use Act of HIPAA A much needed lift for public health Loss aversion vs rewards in patient motivation Lessons she learned as Health Commissioner of New Orleans during Hurricane Katrina  

Dr. Stephen Klasko. If you don't know the name, or know the name but not his thoughts - you need to. This could well be the next face whose steps lead the way for other healthcare providers and health systems around the country. He's bold in his statements and his actions. His mantra is all about the need for, and the employment of significant disruption, creativity, and innovation for the next phase of America's healthcare. He's doing just that - for what has become one of the fastest-growing and top-rated healthcare systems in America. In this latest episode of RED HOT HEALTHCARE, host Dr. Steve Ambrose and Dr. Stephen Klasko discuss: Developing a model of technical competence for surgeons Moving away from incremental thought in medicine and academics Shifting from a B2B to a B2C Millennial-centered business model Trading investments...from beds to telehealth Transforming a hospital company to a consumer health entity Virtual Rounds and Future Hologram visits Digital Innovation Consumer Experience (DICE) Group Dr. Klasko's prescriptive solutions for fixing health care (12 ‘Disruptors’) 'Demand Matching' for orthopedic care

In this podcast, Dr. Steve Ambrose and Dr. David Katz dive deep into healthy lifestyles and nutrition, taking on controversial subjects including: The 6-cylinder engine of lifestyle medicine Health is not really 'the prize' The cultural enterprise and its importance on health literacy Why sugar is the most important weapon of the food industry Getting healthy 'quick' - A losing proposition How the publishing industry is complicit in misinforming the public The 'Triad of Terror'

In this episode of RED HOT HEALTHCARE, Dr. Steve Ambrose get in-depth on the next era of content development and personalized marketing with Paul Matsen, chief marketing officer of the $8 billion healthcare system. Matsen joined Cleveland Clinic in 2006. He is responsible for all marketing and communications programs at Cleveland Clinic including global development of the brand; marketing of key clinical lines of service; regional and international locations; and digital marketing. He also leads Cleveland Clinic’s Corporate Communications department. This is one heck of a podcast - and below is a snippet preview of what you will listen to, on your next walk or ride. For healthcare providers, including hospitals and health systems, you will hopefully pull out some great nuggets of perception, strategy, and proven value. In this episode, Dr. Steve and Paul Matsen discuss: Meeting healthcare consumers through a unique blend of created content, scalability, and social media The success of Cleveland's Health Affairs Blog - at 4.5 million visits per month The power of transparency in knowing more about doctors, costs, and personalized journeys. Why it's so important to create, grow and unify brand Psychology used to attract and drive specific consumer behaviors

When I mention an organization that walks tall and carries a big stick – you’d best be thinking of The LeapFrog Group. It has become one of the more powerful patient safety organizations in grading hospitals, through its mission of providing public transparency. Ultimately, it seeks to improve safety, quality, and affordability of U.S. health care. Estimates today finger medical errors as causing upwards of 400,000 deaths in the U.S. each year. Additionally, employers and individual coverage purchasers are the unwitting recipients of long-term purposeful cost hyperinflation from drug companies, healthcare providers, and health payers. Founded in 2000, the LeapFrog Group came about from large employers and care coverage purchasers who recognized the poor returns on their healthcare spend. Never has that need been more true than today - as hyperinflated costs can no longer be justified will business and individual consumers supporting the system and its pricing. In 2017, nearly 1,800 hospitals have already completed LeapFrog's quality, safety, and resource survey. It is increasingly being considered a standard for evaluating hospital performance - specific to quality, safe, and resource use. Leapfrog already gives its own safety ratings on all U.S. hospitals; and this data is being increasingly used by individual and business healthcare consumers - especially as we see free-market forces entering into the system.   Recently, Dr. Steve Ambrose - the Founder & Host of the RED HOT HEALTHCARE Podcast, had an opportunity to engage in a riveting back-and-forth audio interview with Leah Binder, the outspoken CEO and President of The LeapFrog Group. She was named on Becker’s list of the 50 most powerful people in healthcare, and consistently cited by Modern Healthcare among the 100 most influential people and top 25 women in healthcare. In the complete audio listen, Dr. Steve Ambrose and Leah Binder dive deep into topics including: Her history of working on New York City Mayor Rudy Giuliani's team How the LeapFrog Group grew its influence with thousands of hospitals The REAL TRUTH on who pays the most healthcare costs What facets make up LeapFrog's grades & reported data The importance of PUBLIC transparency and accountability for all hospitals Extending transparency to payers and pharma companies (Dr. Steve thoughts)

Most of the RED HOT HEALTHCARE podcast shows are about 30 minutes in length. However this one was a true 'hour of power' - and perhaps my most engaging yet. Because I was lucky enough to have secured an interview with Steve DeAngelo. Steve is an undisputed national leader and provocative visionary in the cannabis industry. With four decades of activism and advocacy, he’s inspired millions of individuals to not only learn about and benefit from cannabis, but also in influencing efforts to pass laws in local, state, and even foreign countries. He co-founded Harborside Health Center, the largest and most successful medical marijuana dispensary in the world. He's also the co-founder and president of the ArcView Group a company and investor network, which successfully introduces investors to the cannabis community. He also wrote a powerful and well-researched book, which completely transformed the way that many individuals, including myself, have come to view cannabis. It's called The Cannabis Manifesto - and I highly suggest you make this your next purchase and read. Steve has been featured in The New York Times, Los Angeles Times, The Washington Post, CNN, O’Reilly Factor, the Associated Press, Huffington Post, The Wall Street Journal, NPR, the BBC, the Discovery Channel, Fortune Magazine, Forbes Magazine, and many other major media outlets. In this show episode...Dr. Steve and Steve DeAngelo discuss some incredible dialogue on cannabis, including: The 'tainted' history and perpetuated lies (some eye-opening 'Whoppers') Why it is NOT an intoxicant Steve's unique history (From MLK, Freedom Riders, and Joining the 'Yippees'...to graduating Magna Cum Laude and going to Law School) Explaining its "ELEGANT & MAGICAL" impact on fighting cancer Why its legalization actually strengthens communities The story of success with Harborside Health and the ArcView Group And so much more...

What’s the largest healthcare IT company in the entire world? It’s Optum – and in 2016, it brought in $83 Billion. It's a health services and innovation company whose strategy includes partnering across the entire health system – and connecting with over 100 million Americans. Today we hear from seasoned healthcare veteran and EVP at Optum Dr. Mitch Morris. We’re talking with the biggest of the big boys – and bringing it right to your ears. Right here on RED HOT HEALTHCARE….Let’s GO! In this episode, Dr. Steve and Dr. Mitch Morris engage in a powerful back-and-forth on: The multi-segment perspectives from a 30-year healthcare veteran   Optum's business segments & solutions Their key Innovation, Strategy, and Acquisitions  Bringing simplicity to the complexity of healthcare  The power of Telehealth & Pricing Transparency Deep perspectives on single-payer coverage & our current healthcare crisis

John Nosta is generally regarded as one of the top global strategic and creative thinkers in digital health. He is also one the most popular speakers around the globe presenting his vibrant and insightful perspective on the future of health innovation. John is the #1 ranked health tech influencer on Twitter. You can find him on @jjnosta John founded and leads NOSTALAB – a digital health think tank with clients such as Google, Medtronic, Boston Scientific, GlaxoSmithKline, and many others. Plus he sits on Google's Advisory Board for Healthcare. On this riveting episode, Dr. Steve and John delve into: Stage Zero Disease Athletic 'Wearables' Must Become Clinical Imperatives Collaboration in Care Dr. Steve's New Consumer Drug Platform Is Humanity Overrated? Stem Cell Science The 'Non-Doctor' Being a Healthcare Innovator John's Unique Thoughts on A.I.

Woodstock wasn’t all that was happening in 1969. Back then, a husband and wife founded a small land-use consulting firm. Today that firm has more than 40% of the global market share in the geographic information systems or GIS industry. From land to oil to retail…and now, it’s turning its sights and technology on healthcare…and just at the right time. Enter the billion-dollar company ESRI…and we’re talking to their Chief Medical Officer Dr. Este Geraghty…Right here on RED HOT HEALTHCARE…Let’s Go! In this episode, we get into the new era of health care and the power of Geographic Information System (GIS). Topics include: GIS and the Science of 'Where' This Founder Has Led for Nearly 50 Years ESRI saving lives with Hurricane's Harvey & Irma The importance of GIS technology in the Triple Aim Why Google Maps owes its start to ESRI Health System Growth Investments Use GIS 

“The World is Full of Good. When you believe it you see it…And it’s good to see YOU.” Words spoken many thousands of times by this former serial entrepreneur and telehealth executive who wore his last pair of pants five years ago. If you’re at HIMSS or any major healthcare event, you’re likely to see some of today’s top leaders wearing a pair of knee-high, black-moustached, pink socks. Why? Because they’ve become part of a growing social movement called the PinkSocks tribe. On today’s show, we have Nick Adkins – the founder of PINKSOCKS. A man whose passion burns a powerful message of gifting, connecting, and the need for genuine change into the hearts and minds of doctors, healthcare business leaders, politicians, and even world leaders. In this episode, Dr. Steve and Pinksocks founder Nick Adkins focus on incredible stories and powerful messages, including: Transforming from suits and cuff links to kilts and riding a pink furry bicycle The power of Burning Man on individual change and outlook The true meaning of the #pinksocks movement Top healthcare leaders, influencers, and even a European Princess are going pink The limitation of judgement...the power of gifting and love

Today’s hospitals have increasing pressure on delivering care. This comes from high demand, more chronic disease, and the shift to risk-bearing payments from value based care. Many health businesses are drilling down into their segments – seeing that operations continually turn up as a key issue. The constant pressure to do MORE with LESS has led to limited resources, tremendous inefficiency and waste, coupled with physician burnout and long patient wait times. This also shows up as challenges to growth and integration from what is often over-investment in poor M&A deals, and integration thereafter. I’ve met some intelligent thinkers and medical mavericks – and today’s guest wears both hats. Like Mick Jagger once sang...TIME really is ON HIS SIDE.  The CEO of LeanTaas, Mohan Giridharadas…right here…right now…on RED HOT HEALTHCARE. Let’s go! In this episode, Dr. Steve engages one of the smartest leaders on healthcare operational efficiency on the following subjects: The 'secret sauce' allowing his company's products to be in more than half of the top cancer centers. A philosophy and technology around appointment scheduling that is lowering waiting by 50% Smart technology in operating rooms, saving health systems tens of millions per dollars each year  Nurses no longer missing lunch - and the positive affects on culture and burnout Why most scheduling technology is built upon a mathematical foundation of Jell-O Differences between operational and clinical A.I.

Over a half century of runaway fee-for-service. Seven years of Obamacare. Republican leaders - with inept efforts at reform. And now...a President who's biggest suggested solution is to sell health coverage across state lines "and it will bring premiums 60 and 70 percent.” Seriously...is that the BEST we can do? Can it truly be possible that our past and present leadership has failed, and is failing to properly lead us into a sustainable solution? Today we jump into reality and reason with renowned healthcare scholar and pedigreed economist Joe Antos of the American Enterprise Institute. Hop on the train to reason. Right here...on RED HOT HEALTHCARE. LET'S GO! In this episode, Dr. Steve jumps into a number of key issues on healthcare reform with noted healthcare economist and scholar Joe Antos on subjects including: The Conflict Between Healthcare BUSINESS vs. Consumer NEEDS The History of Fee-For-Service and Free Market Forces The Value of Healthcare Policy Literacy for Citizens and Major Media Costs vs. Pricing vs. Transparency Joe's Prescription for Reform Here's a valuable audio snippet from the show: DR. STEVE: "I find it interesting, from an outside-of-politics perspective, that President Trump said how it was going to be 'SO EASY TO GIVE PEOPLE GREAT HEALTHCARE...AT A TINY FRACTION OF THE PRICE'. He also told us that selling health insurance across state lines was going to be a big help in making care a lot cheaper. Most economists, and I think most people that have a sense of how health care operates and is priced, knows that this doesn't make much sense. However, the media bought it. The citizens bought it...and his supporters bought it. And we saw this also with Obamacare, four years ago. When Jonathan Gruber - the architect of Obamacare was caught commenting on 'THE STUPIDITY OF THE AMERICAN VOTER' toward helping President Obama pass the Affordable Care Act. It seems like to me that we as citizens, should have a greater responsibility to be more literate on healthcare policy. Certainly not to the degree of you [or other economists]. But because citizens and the media are not literate, it seems to be a dumming-down where we [as individual taxpayers and supporting consumers] are the unfortunate recipients." JOE ANTOS: "You never ask an easy question Steve...I have to hand it to you." DR. STEVE: [LAUGHING] JOE ANTOS: "So, there's a whole bunch of issues here that you're addressing. Part of it has to do with whether citizens should be more aware of what leaders in Washington are discussing, when working on health policy in Washington. And I would agree that it would be useful...the electorate should be more informed about everything. However, when you think about how the average person interacts with the health system, it's with their family doc. They get interacted ON. But in terms of being actively involved, those are the elites. They may not live in Washington, and it doesn't happen outside of Washington. Policy is not made in town halls, it's not something where the average person has a lot of leverage and interest. Policy is one thing. Interacting with your doctor is where it's at for people. They need better information about what their options are for providers, treatment, coverage, and cost. That's something that the average person could get behind, if they could get this information in a way they could understand. DR. STEVE: " On those points I agree. I probably would take some exception, and note that health care has become largely unaffordable. We may disagree on the statistics a little, but if we look at the number one issue with healthcare. It's not the quality, though it needs to be improved. It really seems to be the cost [to them]. You could be talking about the cost of drugs, most certainly the cost of healthcare coverage, and Obamacare has now made this more than clear. This leads me into a point that I've been wanting to ask you as an economist. I've been biting on the bit to ask you this..." LISTEN TO THE SHOW TO HEAR IT ALL!

Experts estimate about 300 to 400 physicians in the U.S. take their lives every year. Physician burnout is far more than an effect of workplace stress…it’s a public health issue that threatens the U.S. healthcare system – including patient safety, quality of care, and healthcare costs. In 2011, the Mayo clinic found 45% of physicians reported effects of burnout. In 2015, that number shot up to 54%...and today…who knows? In this episode, we’ve got two top experts on the cutting edge of research and management centered on physician burnout, Dr. Paul DeChant and Dr. Diane Shannon. Their book PREVENTING PHYSICIAN BURNOUT is an eye-opening and at times stunning revelation into a major problem existing in many hospital, health system, and physician offices. We’re jumping headfirst into the heat of physician burnout – right here on RED HOT HEALTHCARE….let’s go! In this episode, Dr. Steve jumps into physician burnout with IBM Deputy Health Chief Dr. Paul DeChant and Dr. Diane Shannon on subjects including : The 3 Major Symptoms of Physician Burnout Burnout's Extensive and Expansive Effects Into Our Entire Health System Erroneous assumptions - from physicians and executives Burnout hits nurses heavy too! The Toxicity of Today's Care Deliver Workflows The LEAN Environment - and Why Today's Efforts Fall Short

In this episode of Red Hot Healthcare, Dr. Steve talks about: the importance of recognizing the history and limitations of the fee-for-service payment model How an economist set the stage for healthcare operating outside of free market consumer forces CMS putting the brakes on bundled programs Healthcare system vs. Healthcare business needs and values The importance of growth for providers An impending healthcare bubble...and its opportunity

Today we're talking about the future of growth for providers, who will compete for, and capture health consumers and patients. Just for S&G's (Snickers and Giggles)...do me a favor. Input only a comma on your LinkedIn search and hit SEARCH. You should come up with close to 143 Million people. Now select 'Keywords' and under the title put 'Chief Growth Officer'. Now you'll be at a little more than 1,300 finds. Select 'Hospitals & Health' under industries...and you'll be at 91. Now go through each one, weeding through all the companies that are not actual hospitals or health systems - or I can save you the time and trouble. You're at SIX. There appear just six Chief Growth Officers within all the senior leadership in nearly 6,000 U.S. hospitals and health systems. Not satisfied? OK...Google 'Chief Growth Officer Hospital' (or Health System) and start looking page after page. Not finding too much...right? A GROWING TITLE IN CONSUMER MARKETS The Chief Growth Officer (CGO) became a title back in 2004...later fizzling during the recession. Now it's come back again, with 40% titled in companies smaller than 50 employees; and surprisingly, CGOs are now also entering the leadership hubs of larger consumer darlings such as Hershey, Kellogg, and Coke. In fact, Coke recently made a transformational change in replacing its Chief Marketing Officer (CMO) role with the Chief Growth Officer. This on the heels of the last three years of decreasing earnings and growth in the company. The pullback was a big surprise. Especially since in 2011, Coke made a seemingly smart choice in shifting from its traditional advertising toward the new era of content marketing. It traded the historical success of its billboard ads and mass distributed commercials for social media, real-time experience, and online storytelling videos. Coke even created a soda can that split in two - to share with a friend. Awww! What they couldn't share was wanting that friend to gain weight, take in artificial sweeteners, and move that much closer to acquiring type 2 diabetes. Consumer behavior in purchasing Coke is slowly moving beyond the desire for a cold bubbly feeling on the lips, and the sweet taste on the tongue. Fact is...healthier lifestyle choices are in. Coca-Cola and its many carbonated/sugared brand drink partners, are slowly moving out of favor for healthier beverage options. Recognizing confirmation bias, even for a company with this type of size, intelligence, and talent often still happens at a pace slower than what their consumer market has made clear. The insertion of Coke's CGO is not only about fixing a marketing leadership miscue. Whereas the CMO historically drove creativity, brand positioning and awareness, the CGO has become a reportable CEO advisor and key leader focused solely on growth.This happens through intersecting a blend of updated results from tactics and operational efforts from the four key areas of business activity creating profit: marketing, sales, product, and finance. The CGO looks at many possible methods to help their organization grow. This can be rapid experimentation across marketing channels, product or service development, looking at consumer and customer insights, identifying strategic partnerships and creating new ideas to grow the business. The need for a CGO is not just in driving sustained profitable growth as part of company strategy, but recognizing that the days of "easy growth" are over. CGOs optimize resources, expect cutting-edge marketing, build necessary capacity and efficiency, as well as focus on both disruptive and incremental innovation. (chart above by Russell Reynolds) CONSUMERS VS. PATIENTS Here's where the rubber meets the road, as one of the most important facets of healthcare today, is for hospitals, health systems, and other providers to recognize that health consumers, no matter how they are segmented and targeted, are meant to be competed for. One of the great glories of the capitalism is the establishment of, and result from competition. In a free market, firms compete to provide goods and services, based on employing facets of price or quality. Ultimately consumers and customers benefit as the recipients of increasing quality and/or lower competitive pricing, as a result of company costs dropping. Many medium to large-scale providers have had a tremendous revenue run over the last 25+ years. This has been largely due from a fee-for-service system that did little to improve poor care quality and outcomes. A payment environment, which allowed healthcare-related costs to skyrocket a jaw-dropping 274 times since 1950, as compared to only 8 times for other products and service costs. All with continued massive demand by patients, for drugs and chronic care services. The death knell for today's mass unaffordability appears to be emanated from the lack of pricing competition, as decades worth of payer-based pricing regulation removed the free market forces of competing on price. With great demand and no competitive system in place for cost-effective value, health providers had great incentive to over-treat and over-bill. For decades, the cost of healthcare services, products and drugs were passed from provider to payer to self-insured client or individual plan member, and everyone kept paying...all appeared fine. Until it wasn't. When greater cost-shifting from the payer to the plan member, caused deductibles, out-of-pocket expenses and patient drug share costs to soar - fallout in patient behavior and choices ensued. Suddenly prescriptions weren't getting filled as often, therapy wasn't being completed, elective surgeries were pushed off, and patient collections saw big problems. By 2010, we saw the emergence of Obamacare; and when we sadly realized that health coverage isn't the same as healthcare...the industry and politics shifted their sights on a more patient-centered, risk-adjusted, and outcome-based model with reimbursement tied-in respectively. Truth is, whether value-based care rolls out tomorrow or in years to come, health payers and drug companies still do not and will not operate as true competitors. This means healthcare prices are not likely to come down on their own. We also know that the current health system today (with its underlying industries) is largely unsustainable, and certainly unaffordable for many American consumers and companies. So healthcare costs, on their behalf, are likely to stay high and tight for years to come. As a result, the market has actively employed its own free-market forces to re-organize into new innovative services, products, and arrangement for patient care and coverage. These include direct care, retail clinics, on-site primary care, direct contracting, direct primary care, super TPAs, and a stronger scrutinizing of claim management by broker-persuaded traditional insurer ASOs. A CHIEF GROWTH OFFICER FOR HOSPITALS & HEALTH SYSTEMS In full candor, I have enjoyed a past career in being a health provider, then a health tech entrepreneur, and finally having led consumer strategy and outbound digital marketing. It's given me a much wider view of consumers, tapping into consumer stress & behavior, and well as effecting the right triggers for desired outcome. As I choose an opportunity for the next phase of my career, so many provider leadership positions and expectations continue to reflect models of culture and management that led hospitals and health systems to arrive at this moment. Though I am pleased to see a greater level of technology, nursing/physician, and patient experience leadership roles. This makes me think of one of my favorite quotes, which comes from Mike Tyson. He said, "Everyone has a plan...until they get punched in the mouth." The punch to providers of all sizes is that consumers and patients have a greater financial role than ever. Knowing this, hospitals and health systems must recognize that the same strategy that led them to acquire and grow a patient base locally, is the same growth mindset and strategy they must employ to grow remotely - and benefit. Larger shifts to patient financial responsibility don't necessarily mean that everyone is poor and cannot afford services, but rather that selective marketing for patient acquisition is greater importance than ever. Those companies that properly segment, target, position and capture patient base, by utilizing smart marketing, communications, telehealth services, efficiency, within measurable resource allocation and investment, will be in an advantageous role toward sustainability. As technology drives efficiency and costs drop, providers must seek to find and effect greater engagement and treatment, through adding a stronger growth mindset to provider leadership. While many leaders already have expectations of growth contribution within their job role, they cannot be solely dedicated to such. Hence, we have the Chief Growth Officer. Well-suited for, and well needed by health providers who seek to compete, capture, and grow, in order to best sustain profitability, whether in a fee-for-service or value-based care environment. Provider growth is more than the immediacy of a quarterly revenue stream. It's also recognizing that as laws open up for telehealth coverage within and across states, providers have an incredibly powerful opportunity to compete. To utilize an incredibly robust set of technologies and competencies in selectively choosing and sizing their patient base and services. Moreover, this will not only benefit such providers financially, but create a system where patient-portion monies can and will be effectively competed upon. It wouldn't be inconceivable that once the first shots are fired, that free market forces may be positively injected to help grow quality coupled with lower pricing and affordability. Perhaps even larger, providers empowering patients to not only gain the benefit of engagement, better outcomes and services, but earning and sustaining their consumer loyalty and actions for their own health...as they continue their healthcare journey.

  What’s RED HOT now? Try mobile health. Today mobile health data market is worth $13.5 billion – BUT estimates place its growth near $63 billion in just 4 years… And when you think of all the companies that capture and integrate consumer and patient-generated health data, you need to think Validic. A company whose connection platform receives patient-generated health data from more than 400 major data sources that collectively reach 223 million individuals in 52 different countries. Today we have Drew Schiller – the CEO of Validic who's talking about the explosive future for mobile health data, multi-party sharing, and the big push into health consumerism. He’s connecting with us – and we’re connecting with you. Right here…on Red Hot Healthcare….LETS GO!   In this episode, Dr. Steve and Drew tap into: Why data integration can be more powerful than innovation The power of Validic's platform and offering Reading between the lines on mobile health's marketing 'spin' The relationship between mobile health and consumerism Drew's insight on improving patient engagement

Hey, today is July 16th - and I’m fortunate enough to be celebrating my 49th birthday. My kids wonder how much longer I’ll stay in my forties. I keep telling them, “quit rushing me…!” I’ve been privileged to interview many rock-solid healthcare and technology leaders, but this episode is very special as it touches on one of my passions. Strap yourselves in for a wild ride…because today, I’m diving deep into two powerful words:   HEALTHCARE CONSUMERS And the role they play in the future sustainability of our health system. Even with augmented intelligence, the promise of interoperability, the connecting power of telemedicine, risk mitigation and optimizing care with analytics…there's something to remember. The ground that has supported the entire healthcare system for more than fifty years…is shifting right under our feet. Healthcare service and drug prices have skyrocketed… Some hospitals are slowing up and closing down… Physicians are burning out… Insurance premiums, deductibles and patient responsibilities are at sharp increases… PLUS…many middle-income workers haven’t seen a wage increase in more than a decade. And estimates report that 7 out of 10 Americans have less than 1,000 in savings. This environment is leading healthcare’s consumers to start understanding their potential to rise up, vote with their wallets, and start changing healthcare from the inside out. Reaching, targeting and growing consumer engagement should be a part of every health company’s growth tactics and strategy.   On Today's Episode Dr. Steve discusses: The 'questioning' story of Van Philips How costs trump pricing Why health care is different from other consumer sectors A unique idea of how to fix healthcare with 'safety net' coverage + injecting consumerism Millennials to the rescue?

Blockchain is a technology rumbling fast and furious into the business world. Many experts believe this will go beyond disruptive, creating entirely new foundations for the global economic and social systems. For many Blockchain a term with growing popularity that is often misunderstood.  That’s going to end right here…because Dr. Steve is not only going to not only bring you the easiest explanation of this incredibly powerful technology, but he will clear up many popular misconceptions…about it...AND bitcoin. Plus, learn the 5 major areas of health care that will be significantly changed when Blockchain technology truly arrives! In this episode you'll hear: The strange beginnings of bitcoin Turning your $500 investment into $20 Million Why it makes sense to keep sensitive data across millions of personal computers How Blockchain has the potential to help interoperability, security, and profitability Why companies like Wal-Mart, Amazon, Google, and Microsoft cannot invest fast enough!

  This is perhaps one of our best shows to date!  Dr. Steve interviews Dr. Tufia Haddad, breast cancer chair at the renowned Mayo Clinic. A world-class researcher whose work focuses on drug development, bio-marker discovery and transforming patient care. Perhaps her most promising work is being the physician leader for Mayo's collaboration with IBM's Watson in its Clinical Trial Matching or CTM program.  LISTEN and you will enjoy an incredible show with a plethora of in-depth insights...including: Dr. Haddad's transition from oncology into A.I. Cognitive computing blending EHR + The National Library of Medicine + patient DNA  Transforming Clinical Trial Matching (CTM) per a 1-second 'snapshot' The effect of burnout on health consumers A.I.'s miss on administration services Technology's influence on healthcare affordability What SHE feels strongly about...that many DON'T agree with her on

  Welcome to Healthcare Scrabble…and the four-letter word that’s on the minds and lips of most healthcare organization leaders today….RISK. The world of shifting, identifying, and managing risk – has come full circle to providers, payers, self-insured employers, and drug companies. And when you think about award-winning risk analytics and technology, a major player is Verscend Technologies. Today we have one of the most influential and powerful people in the business world of healthcare – Dr. Emad Rizk, President & CEO of Verscend Technologies. Dr. Rizk began his career as a physician in healthcare academics and research, then transitioned into the business aspect of healthcare. He led health consulting at Deloitte, then becoming President of McKesson Health and most recently, the CEO of Accretive Health.   He's been named one of the “50 Most Influential Physician Executives in the United States,” the “Top 100 Most Powerful People in Healthcare”, and CEO of the year on transforming businesses by AI Magazine. IN THIS EPISODE, DR. STEVE and DR. RIZK DISCUSS: Changing from disease management to population health  "Strengths from All Sides" - as a driving differentiator DxCG Intelligence still leads...after 20 years Thoughts on healthcare pricing and strategy The role payers and providers must have in driving consumerism

  Back in 1988, a son’s promise to his dying mother led to the founding of Cancer Treatment Centers of America. Today, CTCA has become a major force in leading cancer care outcomes, hospital ratings, and patient satisfaction. On today's show we welcome Kristin Darby, Chief Information Officer of CTCA. She’s going to share their unique model of culture, engagement, patient experience, and the recent transformation of their care pathway and workflow. In This Engaging Interview, Dr. Steve and Kristen Darby Discuss: CTCA's patient portal rates of 85% signup A big push to consumerism - BEFORE everyone else Employee culture as stakeholders The 'MOTHER' standard of care Their charge to delivering on precision-based advanced care The new age of Salesforce and CRM integration for results CTCA's partnering with Allscripts and NantHealth  

  America’s healthcare crisis is unsustainable – and our political leaders are fumbling with failing solutions. Finger-pointing and shifting blame is not the same as true leaders coming to the rescue with sustainable solutions. On today's episode of RED HOT Healthcare, we have a guest who has dedicated his life to opening eyes and finding those solutions. Dave Chase is a serial entrepreneur who, apart from making his mark in technology and healthcare business, is now hard charging to unleashing a mass media effort to address our growing national nightmare. Dave Chase is the Managing Director of the Quad Aim Fund, Executive Producer of The Big Heist and co-founder of the Health Rosetta Institute. He’s spoken at TED and is the author of the book, The CEO's Guide to Restoring the American Dream. Prior to this, Dave was the founder for what eventually became Microsoft’s healthcare business unit – with more than $2B in yearly revenue. He also founded Avado, which was eventually acquired by WebMD.   In this Red Hot Healthcare episode, Dr. Steve and Dave Chase discuss: Three Trillions Reasons to Protect the Status Quo Health Rosetta - and Those Companies Doing Healthcare Coverage Right The Fiduciary Duty of Employers to their Employees & Health Coverage A 'Bottom-Up' Approach of Reform via The BIG HEIST Health Consumerism, Patient Engagement, and Physician Burnout

Healthcare innovation thrives with Johnson & Johnson Innovation JLABS. Five years in, they have nine facilities in the U.S. and Canada, more than 160 healthcare technology startups brewing, and have had numerous commercial successes. Today, we have a very special guest - Melinda Richter, the Head of Johnson & Johnson Innovation JLABS. An incredible entrepreneur who carries the pulse of healthcare innovation in her own blood. An incredible story of meager beginnings, teetering on the edge of mortality, as well as her push to take new innovators and powerful healthcare technology to the next level. Engaging, exciting, and right here…on RED HOT HEALTHCARE…let’s go! In this ear-opening episode, Dr. Steve and Melinda discuss: Abundance from Scarcity  Bitten by the Bug in Beijing The story of JLABS Two Average 'Joes' NYC is rockin' with JLABS Innovation on Healthcare's Front End

Jitin Asnaani has always carried an innate sense of passion and purpose. He's gravitated to roles and opportunities pitting him against hard, interesting problems deemed 'worth solving'. These include juice-flowing endeavors such as ecology, renewable energy, and of course health care. He refers to these challenges as blending both a 'bleeding heart' and a 'bleeding edge'. Asnaani is now the Executive Director for the non-profit CommonWell Alliance. A growing non-profit effort, whose member growth is skyrocketing. Their goal is to deliver full health data interoperability into the U.S. health system. CommonWell's efforts have proven fruitful thus far - capturing nearly two-thirds of the acute care EHR and one-third of the national ambulatory markets. The value of this mission cannot be understated. As our healthcare system moves into outcome-based care, greater risk comes to providers and hospitals. Beyond the need for reimbursement, providers must demonstrate quality of care improvement, efficiency increases, effective multi-party care coordination of chronic conditions, as well as greater patient satisfaction. Patient data and mass availability, is much like the freedom an artist has to paint a masterpiece with many unique colors on their palette. Expectations of improved care must include the ability for patients to have their data follow them, over time and location of care rendered. In this Red Hot Healthcare episode, Dr. Steve and Jitin discuss: His passion and efforts to causes with a 'bleeding heart AND a bleeding edge' Why CommonWell began - and its driving mission Eyes now opening to the effect of connected data (and missing data) on front line care and patient results The working environment of today's interoperability standards and efforts. Why making interoperability the law MAY NOT be the best thing

"The transformation to precision health and patient-centered care BEGINS with Intel." - Jennifer Esposito                                                                           Head of Intel Global Health & Life Sciences   Transforming today’s health care means leveraging new digital technology and capabilities. That means all hands on deck – especially where scalability, computerization and speed is concerned; and when you think of those terms – you have to be thinking of Intel. Today we speak with the head of Intel’s Head of Global Health and Life Sciences, Jennifer Esposito. It’s all about the power of tomorrow’s technology and health care…right here on Red Hot Healthcare.  Let's GO!   In this Red Hot Healthcare episode, Dr. Steve and Jennifer Esposito discuss: Intel's quad component business strategy per sustaining its growth and wide net in health care Successful partnering with, and thoughts on precision medicine, pharmaceutical, and genomic companies AI and machine learning in clinical and administrative operations Intel's latest efforts in a health 'ALL-IN-ONE' computer, for global health, future physician shortages, and quality of care.

His company is tackling a $300 billion per year problem of healthcare waste - with a powerful technology and the ease of two little numbers. Pinaki Dasgupta is a visionary health tech entrepreneur and a passionate advocate of Artificial Intelligence (AI) technology to improve healthcare. He has a successful record of accomplishment with incubating new ideas, launching new businesses and gaining significant revenue in early ventures. Today, Pinaki is going to discuss about his company Hindsait – a healthcare technology company that uses artificial intelligence and predictive analytics to reduce unnecessary healthcare spend in the U.S. – a problem estimated to cost more than $300B per year. In this Red Hot Healthcare episode, Dr. Steve and Pinaki discuss: The process involving Hindsait's unique algorithm How a 'zero-to-one' perspective keeps payer operations simplified The challenges of large payer adoption Other business sectors for use  

Imagine Losing Your Vision...Now Imagine You Might Have NEVER Had To Life can be a great teacher...though recovering from some of its lessons can be hard. Take retinopathy - the leading cause of blindness for working age Americans between the ages of 20 and 65. The leading cause of this condition is diabetes, growing rapidly to nearly 30 million Americans. Two big surprises: First is that 90% of all retinopathy-related blindness can be detected early by a simple test; and treated successfully with medication. Second is that less than 50% of all diabetic patients ever get the yearly test in the first place. That's just in America - add on top of that nearly 400 million diabetic individuals worldwide. How many people will lose their good vision and perhaps entire sight needlessly? That became the impetus for Intelligent Retinal Imaging Systems or IRIS. Recently at HIMSS17, I had the opportunity to meet and speak with Jason Crawford, the CEO of IRIS. Their powerful retinal scanning technology, coupled with improved patient engagement and care coordination, was awarded the 2017 Microsoft Health Innovation Award. Their mission is to inject their 2-minute diagnostic test to seamlessly alert both caregivers and patients carrying silent signs of retinopathy. Individuals who unbeknownst to them, would eventually become irreversibly sight-impaired or completely blind. An example is Cox Health, a not-for-profit health system client in Missouri that serves a population of 24,000 patients with diabetes. In partnership with IRIS and its retinal telemedicine platform, Cox Health was able to bring the DRE to its patients with diabetes at the primary point of care. By placing the exam at the primary point of care and connecting the data with the facility's EMR, Cox examined more than 2,600 patients. From just those scans, the system and doctors detected 800 potential sight-threatening conditions, including 347 that had a form of diabetic retinopathy with the potential of causing near term blindness.  In this Red Hot Healthcare episode, Dr. Steve and Jason Crawford discuss: Why IRIS' unique eye scan technology should be part of every yearly physical and checkup. How helping providers operationalize new technology is more necessary than just 'selling cameras'. AI and machine learning in applying retinal images to brain, kidney and heart health Growth of nearly 3X year-over-year...with more growth in sight  

The value-based care train is a comin’ – and estimates point to only 8% of all health systems as ready for the CMS’ changes in risk shifting and care payment. More than that - the quality of communication in transitioning patients into post-acute care is often dismal. One medical expert recently stated the unsettling reality…that veterinarians often take more time in discharging pets, than care facilities do with their patients. Today we speak with Clay Richards, the CEO of naviHealth - one of the major leaders in post-acute care coordination. His company’s network carries 20% of all hospital discharges nationally, and he’s here to share some major insight and solutions. It’s right here on Red Hot Healthcare.  In this episode Dr. Steve and Clay discuss: Today's high waste levels in post-acute care Key predictor data in driving best care Poor risk adjustment in post-acute bundling The dilemma of provider 'cherry picking' naviHealth's powerful blend of patient engagement, timing, and technology    Please subscribe on your podcast directory to get our weekly RED HOT interviews. Per suggestions on future interviews, we are selective. Read more and feel free to give us suggestions per our secure link here.  

Prognos is a healthcare technology company using AI and advanced analytics. More than 7 Billion data points, 135 million patient files, and 500 proprietary algorithms put into play to drive early detection of chronic and ID-delayed diseases. Merck is onboard with investment…Cigna has rolled it out…and we have their CMO Dr. Jason Bhan with us today. In this episode, Dr. Steve and Dr. Bhan discuss: The power of Prognos' AI platform and risk-assessment engine Prognos vs. IBM's Watson A wide reach into life science, payer, and diagnostics industries Their bold new approach into early disease detection

Estimates are that in the next 12 months, 40% of the U.S. workforce will in some way be participating in the freelance economy. First AirBNB, then UBER…and quickly stepping up are Patient Influencers. WEGO Health is leading this effort, tapping into more than 1 million network participants; and more than 100,000 valuable, and well-connected patient influencers who have personal, healthcare, and social network experience with 150+ diseases. On this episode of Red Hot Healthcare, Steve interviews WEGO Health's Chief Strategy Officer David Goldsmith. He has been an instrumental part in the company's recent offering of a next-generation smart platform. In this podcast interview, Steve and David discuss: A CEO's vision of patient influencer value and contribution The power of WEGO's patient influencers to Big Pharma challenges An 'AHA' moment in filling multi-industry demand WEGO's new 'low-friction' patient expert platform The ability of so many individuals to give back and grow personal income

Dr. Steve takes a show email asking how he would fix America's healthcare crisis. It's a 4-minute eye-opener. Enjoy!

Today we have a special in-depth episode on consumer and patient engagement - given by Dr. Steve Ambrose, founder and host of Red Hot Healthcare. For over 20 years, he was able to successfully and personally engage with thousands of self-pay patients, getting them to stay, pay, and refer others.  Dr. Steve presents tremendous insight and gems for hospitals, health systems, providers, payers, consultants, and healthcare technology vendors.  This powerful episode includes: Core tenants of engagement The damage of confirmation bias Patient affordability and valuing care Volume, initial engagement & activated patients The power of negotiation and empathy