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Chuck is back for a return appearance and we dig into the successes of CRM's that pair with their weaknesses, Sales Funnels, and much more.Charles Max Wood is a coach and podcast host at Top End Devs. He's building a system to help developers advance their careers by building their skills, personal brands, and networks. He's been podcasting about programming since 2008. He lives in Utah with his wife and 5 children.Chuck is also the author of “The MaxCoders Guide to Finding Your Dream Developer Job.” The podcasts he produces reach more than 80,000 developers every week. -Today's Top 3 Takeaways: Branded domain name emails.Integrating CRM's including ZOHO, Salesforce, Zapier Automation, Click FunnelsOnline Scheduling including Schedule Once and Acuity Scheduling Today's Guest & Resource Links: https://topenddevs.com/Book: The MaxCoders Guide To Finding Your Dream Developer Job – https://amzn.to/2Jrh5A8https://instagram.com/charlesmaxwood Watch us on YouTube: https://youtu.be/hk6DIZvzjSM Timestamped Show Notes: 07:50 – Mail servers on their own are pretty stupid. It's the stuff that you build on top of it that matters. So Google built this application layer on top of it, that sorts it all out and allows for that custom domain email universal platform for businesses. They have two advantages. One is that they've been doing this for a really, really long time. So they they've gotten pretty good just on their own building algorithms to say for example, hey that looks like spam! The second thing is now we're getting into the age where you have Machine Learning aka AI aka Artificial Intelligence. What it is, is they are taking this giant data model, and you train it against the systems that build basically mathematical formulas that replicate the result you want. 09:10 – This is all in software. So effectively, what you do is you set up your system and then you feed it. You say, here's an email, it's spam. Here's another email, it's spam. Here's an email, it's not spam. You send millions and billions of emails through to the end, what happens is when you send an email that you don't know, it can come back and it can say this is 90% chance, it's spam. So then you just have to decide how sensitive you want to be. The more you train it, the better it gets.20:20 – The issue that I had was this CRM, it did a bunch of stuff, I could go I could cancel like four or five services, because they all could now get consolidated. So I was super excited. I start using it, and then it seemed okay, but the email deliverability was in the toilet. So they're like, hey, look, you know, we have this tech expert that will go in and fix it for you. So I paid the extra to have the guy come in and fix it for me. So he comes in and fixes it and the deliverability gets better. It's not where it was using the other system. But it wasn't so bad that I just threw up my hands in disgust and walked away. 30:30 – So I went back to Schedule Once, and you know that they're cheap. So it's not a big deal. But they'll let you set up booking pages that all go to different calendars. That's the kicker, and I have to set up like 10 of them for all the podcasts and everything else. Then I can use the Zoho calendar thing, because it's already built into everything else, just for the stuff that involves just me.42:15 – Final Words Our Final Words of the Show: The thing...
In this episode, we talk to Ben Vollmer, former Global Director for Field Service, about his involvement in the bringing down CRM Online for the entire world. It's a true blast from the paste as most of it was before Daryl even logged into CRM online, and so long that Scott has forgotten most of it. Other topics: When CRM required XBOX Where has all of Daryl's code gone? Ben's interesting interpretation of bug free software Little Bobby Tables (https://xkcd.com/327/) Ben's Links Twitter - @BenVollmer LinkedIn - https://www.linkedin.com/in/benvollmer/ Got questions? Have your own tool you'd like to share? Have a suggestion for a future episode? Contact Daryl and Scott at cast@xrmtoolbox.com. Your hosts: Daryl LaBar: https://www.linkedin.com/in/daryllabar/ @ddlabar Scott Durow: https://linkedin.com/in/ScottDurow/ @ScottDurow Jonas Rapp: https://www.linkedin.com/in/rappen/ @rappen Music: https://www.purple-planet.com
The Pest Geek Podcast Worlds #1 Pest Control Training Podcast
Robert Oller Of Pest Request CRM Online Sale & Marketing discusses how his phone app can help you manage your pest control business as a CRM platform. The post Robert Oller Of Pest Request CRM Online Sale & Marketing appeared first on Pest Geek Pest Control Podcast .
Producast - Organização e Produtividade: Porque ninguém tem tempo a perder!
Neste episódio, falamos sobre CRM! Porque ter um? Quais as vantagens? É caro? Quais são as opções? Eduardo e Vander debateram isso e muito mais no episódio desta semana! E com certeza vai ajudar a organizar as suas prospecções, vendas e o relacionamento com seus clientes, seja você uma empresa pequena ou uma organização com vários funcionários espalhados pelo Brasil e pelo mundo. E quem faz parte do Laboratório da Produtividade pode ouvir um episódio inédito, estendido, com quase 30 minutos de PAPO, com muitas dicas de uso e macetes sobre o Hubspot CRM! Clique no link abaixo e conheça todas as vantagens do Laboratório da produtividade e participe: http://bit.ly/laboratorioproducast Ouça agora esse episódio e compartilhe com seus amigos! Links deste episódio Treinamento Produtividade 21 dias: http://bit.ly/21DiasProducast Comunidade do Telegram - https://t.me/producast Site: https://www.producast.com.br Canal no YouTube - http://bit.ly/ProducastYouTube Spotify - http://bit.ly/SpotifyProducast Pesquisa Produtividade - http://bit.ly/PesquisaProducast
This week, David, Anand and I are joined by Nancy Nardin, creator of the Nancy Nardin Salestech Landscape, to talk about all things Salestech. How to buy salestech, why to buy it, who should buy it and how to optimize the outcomes from salestech investments. Here are the highlights: The evolution of Salestech and state of the landscape: it’s a scattered approach but it should be strategic. - Salestech is more than CRM - Why we aren’t investing as much or as well in salestech as we should be - Who is in charge of salestech buying? - Why is sales tech lagging martech so much? What are the traits of sales organizations that are leveraging tech really well? - They have made a commitment to tech as a strategic imperative - Start with capability gaps- not technology - How do we build a roadmap for the right technology rollouts? - The Hierarchy of Sales Need – the highest level (who we are selling to and why) versus the bottom of the hierarchy: driving leads into the funnel - Managing sales capacity optimally by prioritizing where salespeople spend their time and investing in the tech to enable that Who is on the buying committee for sales tech and what are their dynamics? - Marketing ops - Sales ops - Sales enablement - Sales leadership Should we be talking about the Revenue Stack instead of the sales or marketing tech stack? Are sales and marketing too closely inter-woven to separate the stacks so cleanly? Understanding the different priorities of sales and marketing - how can marketing help sales be more efficient? Is marketing thinking empathetically enough about what sales really needs? The notion of quota, moving from activity-based measurement to outcome-based sales activities, and the 3 trends impacting tech-enabled sales teams: - The maturity of Inside Sales - Sales enablement as a role - The potential of AI to change the game for reps The 5 basics sales priorities and finding the tech and tools to help enable that - Are sales people focusing on the right things? - Do they have the right tools to get prospects to engage? - Do they know how to leverage content to communicate value? - Are they able to close in a timely way? - Do they have the ability to sell again? What is the basic minimum salestech stack requirement for a high growth company? - CRM - Online meetings - Lead list building/ Access to contact information - eSignatures But then Nancy questions if CRMs are really designed for high-velocity sales organizations How can sales people be more transparent about their products and build trust with buyers? - Nancy says ‘listen and ask layered questions’ - David says ‘don’t focus on features alone but try to address their more operational questions honestly in demos. Help the customer ask the right questions’ - Anand says ‘understanding the context and career stage of the prospect they are talking to, since investing in tech is an important milestone in their career’ is an underrated sales skill - a LOL moment about Sales ‘biggest weaknesses’! Cutting the FAT (fetching/ assessing/ tasks) in sales: only 35% of a sales rep time is spent talking to customers. Why? And where do they spend the rest of their 65% of their time? How can salestech help move that 35% to 50% and what would our revenues look like if that happened? Biggest changes in the salestech landscape - the biggest chunks of tools on the landscape are from just 2 major categories: Who to sell to, and How to keep them engaged. All the rest of 40+ are squeezed into the second half of the landscape. At the top of the funnel is marketing, bottom is management. A lot has to happen to close a deal- how do we get the tools that helps the rep to succeed in the middle of the funnel? Nancy suggests the need for a framework. News of the week: Why did McDonalds buy Dynamic Yield? McDonalds’ biggest acquisition in 20 years: Buys personalization and decision logic technology company Dynamic Yield.
Subscribe to Selling With Social Apple Podcasts | Stitcher | Google Play | Google Podcasts For the first time EVER on #SellingWithSocial, I have two guests on the same episode, both co-founders of Vendor Neutral and experts in sales tech stack tools. Dan Cilley and Nancy Nardin know how difficult the sales environment can be, especially when searching for the right sales tools and technology for your company. On this episode they explain why financial investment is required in order to build the right kind of sales tech stack and how you can build yours on only 4 pillars. They also walk you through the process of identifying which tools you should invest in and how to get measurable ROIs on the technology your salespeople are already using. It’s an episode you can’t afford to miss, so be sure to listen. Why There Is No Such Thing As A Budget-Conscious Tech Stack In the modern selling environment digital tools are essential for business growth and workplace efficiency… and they don’t come at a low cost. Dan and Nancy’s team recently conducted a survey n the sales environment because they wanted to know how much an average salesperson’s tools costs per month. They found that the average amount spent on sales tech per user is $129 per month. To get the results needed, Nancy encourages sales leaders to plan on budgeting EVEN MORE money per user, especially in larger companies. Why? Because at the end of the day, sales tech is all about helping a salesperson understand their buyers better, which translates into more sales. That means that though their understanding comes at a price, the investment will pay off. An Effective And Utilized Sales Tech Stack is Built on These 4 Pillars Once you consider how much money you can budget for technology, you’ve got to take the next step: determine which tools need to be part of your sales tech stack. In making that decision , it’s easy for sales leaders to get distracted by the “next best thing.” You need to avoid that by sticking with the basics first by establishing your sales tech stack along 4 basic areas of need - and when you do, your ability to track, manage, and generate leads will grow exponentially. Here are the 4 pillars of a good sales stack: CRM Online meetings E-signatures Lead database How Should Sales Leaders Decide on Which Sales Tech Stack Tools to Use? There are currently 500 to 700 sales tools that fall into these 4 pillars of technology plus dozens of other subcategories. How do you know which ones to use? It should not be a process where you make assumptions about what your priorities should be - it should be more of a strategic process. You’ve got to focus on your “capability gaps,” then prioritize those gaps in order of importance. Then you can match those determinations to the different technology types available. To help you make the right decisions along those lines, Nancy’s team at Smart Selling Tools developed an infographic that categorizes each type of tool. Check out their list and evaluate them in light of your prioritization. You want to find tools that directly and simply address those issues so that you’re not wasting money on bells and whistles that you won’t use or won’t move you forward. In other words, you want to determine which vendors map their capabilities to your capability gaps, specifically. Does YOUR Sales Tech Stack Provide Measurable ROIs? Here’s How To Know Purchasing new tools and training your salespeople is only worthwhile if you are able to measure the ROI on the investment. Dan explains that if you work to align company sales goals with employee behavior, letting team members know what your goals are and why they exist, they will better understand why they need the particular tools you’ve selected for your sales tech stack. Here’s a simple but powerful tip that has worked for me when determining the ROI on any tech tool. It’s based on the need to track what tools in the stack are actually being used - which tools the sales reps believe are of value. The way we did that was to include required fields in our tracking software that required sales reps to disclose which tools they used to open the opportunity and which tools they used to close deals. Simultaneously, we informed the sales team why we were requiring the field - showing them that once we are able to assess the effectiveness and value of each of the tools, we’ll remove the ones they don’t use or need and invest more in the ones they do use. Within six months we discovered that a tool that cost over 6 figures annually was only bringing in $1100 into the pipeline! And we didn’t get even one complaint about the removal of that tool from our sales tech stack. For more actionable advice on sales tech stack tools, be sure to give this podcast episode your full attention. Outline of This Episode [1:04] Why Dan and Nancy are on the show - together! [4:05] The new A.I. Bot Vengreso has created [10:37] The 4 pillars of a great sales stack [15:50] Interesting data about how sales reps feel about their tech stack [21:17] What is the process to properly evaluate a sales tech stack buying decision? [24:02] Suggestions on determining ROI for sales tech [34:06] How do you get groups to align over goals and tools? [38:00] What tools should individual sales reps consider getting on their own? Resources Mentioned Connect with Nancy on LinkedIn Connect with Dan on LinkedIn Follow Vendor Neutral on LinkedIn Follow Nancy & Smart Selling Tools on Twitter: @sellingtools Follow Vendor Neutral on Twitter: @Vendor_Neutral Vendor Neutral website Smart Selling Tools website 2018 SalesTech Landscape infographic TOOL: Conversica TOOL: SmartCloud Connect TOOL: Cirrus Insight TOOL: Seamless.ai TOOL: DiscoverOrg TOOL: OneMob TOOL: LinkedIn Sales Navigator TOOL: Narrow TOOL: Grammarly TOOL: Smart Cloud Connect TOOL: eSignatures Dan’s all-time favorite movie, Schindler’s List Nancy’s all-time favorite movie, Broadcast News Social Business Engine Podcast - Bernie Borges Connect with Mario! www.vengreso.com On Facebook On Twitter On YouTube On LinkedIn Subscribe to Selling With Social Apple Podcasts | Stitcher | Google Play | Google Podcasts
Producast - Organização e Produtividade: Porque ninguém tem tempo a perder!
No episódio de hoje vamos conversar sobre CRM que são as iniciais de "Customer Relationship Management" (Gestão de Relacionamento com o Cliente). Uma forma prática para organizar os contatos e clientes da sua empresa **Links do Episódio:** Canal do YouTube do Ruivo01 https://www.youtube.com/channel/UChTSTezyVi9wZ6jc7YSbUSQ/featured Grupo do Producast no Telegram: https://t.me/producast **Participantes do episódio:** Eduardo Begnami: https://www.facebook.com/coacheduardobegnami/ Vander Nascimento: https://vander.com.br **Ajude a fazer o producast** Nosso podcast é aberto para todos vocês que querem tirar alguma dúvida, sugerir um tema para discussão, enviar sua crítica. Você pode enviar um email para contato@producast.com.br ou pela página no Facebook [https://www.facebook.com/producastpodcast]. **Contatos** Site: producast.com.br E-mail - contato@producast.com.br Soundcloud: https://soundcloud.com/producastpodcast Facebook - https://www.facebook.com/producastpodcast/ iTunes - https://bitly/producast **Os caras por trás do microfone** **Eduardo Fernandes Begnami** Coach e Consultor de Produtividade e Gestão de Tempo. Eu ajudo as pessoas a realizarem coisas! FB - https://www.facebook.com/coacheduardobegnami **Vander Nascimento** Consultor de Marketing Digital https://vander.com.br *Produção e Publicação* Agência DigitalSEO - Desenvolvimento e hospedagem do Site - Consultoria de SEO e Marketing Digital - Otimização contínua do site - Infra estrutura de e-mails - Funil de vendas automatizado - Criação da Arte dos episódios - Publicação dos episódios no SoundCloud - Publicação no Blog do Producast - Publicação nas mídias diversas Se o seu projeto pode se beneficiar do Inbound Marketing, procure a DigitalSEO e solicite um Orçamento. [https://digitalseo.com.br]
En esta ocasión Bernardo nos contará cómo le va su proyecto, el CRM online que ha estado desarollando para que funcione enteramente offline, sí, sí ¡Sin Internet!
En esta ocasión Bernardo nos contará cómo le va su proyecto, el CRM online que ha estado desarollando para que funcione enteramente offline, sí, sí ¡Sin Internet!
MSP Business Consultant Stuart Crawford welcomes you to tune into another edition of the MSP Show on Blog Talk Radio. Making Money In The Clouds Do you see opportunity with Office 365 or CRM Online? The cloud presents an abundance of opportunity for MSPs and IT Service Providers if you know what to look for and how to position yourself for success. Don't believe it? Come and here how two very successful IT firms have made Microsoft's online solutions the cornerstone of their offerings. Assistus has made a name for themselves in the Calgary, AB market provide Microsoft CRM and SharePoint consulting. Office 365 combined with CRM Online is a natural extension to their practice. Ryan Mullaney may just share with you how he netted a $100,000 consulting gig with CRM and Office 365. There is money to be made in the cloud and with Office 365, tune it to learn how.