Podcasts about msps

Send us a textStruggling to sell while managing tech? You're not alone. In this episode of Joey Pinz Conversations, we talk with startup founder and product visionary Jean Templin live from ConnectWise IT Nation Secure 2025. Jean dives into the very real sales challenges faced by MSPs and how AI-driven real-time coaching is transforming the conversation—literally.

Small and mid-sized businesses are increasingly curious about how to leverage artificial intelligence (AI) to enhance their operations. As they explore the potential of AI, they are asking critical questions about implementation, automation, and customer engagement. Experts Hunter Jensen and Barbara Paluszkiewicz discuss the challenges these businesses face, particularly regarding data readiness and cybersecurity. They emphasize the importance of understanding specific use cases and ensuring that companies have the necessary infrastructure and security measures in place before deploying AI solutions.Hunter highlights that many organizations, especially those that have been around for a while, struggle with data quality and governance. He notes that businesses often have "skeletons in their data closets," which can hinder effective AI deployment. Barb adds that for companies to safely utilize AI, they must have robust cybersecurity measures, including data loss prevention and user training. This foundational work is crucial to protect sensitive information and ensure compliance with regulations.The conversation also touches on the rising costs and complexities associated with private AI infrastructure. Hunter explains that while public large language models (LLMs) can be effective for certain tasks, businesses dealing with confidential information may benefit from self-hosted models. He points out that, in some cases, hosting AI solutions locally can be more cost-effective than relying on third-party services, especially as usage scales up.Finally, the discussion shifts to the evolving landscape of investment in the managed service provider (MSP) sector. Barb notes that many small MSPs are undervaluing their businesses, often expecting high multiples that may not be realistic. Hunter observes a trend where venture capitalists are less willing to invest in pre-revenue companies, pushing entrepreneurs to demonstrate customer traction before seeking funding. Both experts agree that the MSP community is adapting to these changes, with new models of community-driven investment emerging to support smaller businesses. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Brian Haugli, CEO of SideChannel, discusses the critical distinction between security debt and technical debt, emphasizing that while technical debt is a common challenge for CIOs, security debt is a more specific issue that often arises in startups. He explains that startups frequently prioritize speed to market over security, leading to vulnerabilities that accumulate as they defer compliance and security measures. This accumulation of security debt can hinder their growth and create significant risks, as they may lack the necessary security practices and awareness when they eventually need to address these issues.Haugli highlights the role of managed service providers (MSPs) in helping their clients navigate these challenges. He argues that MSPs should not only provide technical support but also act as trusted advisors, guiding clients to understand the business implications of cybersecurity. By framing security as a means to unlock revenue and reduce friction in sales cycles, MSPs can help clients see the value in investing in cybersecurity measures. This approach positions MSPs as heroes in the eyes of their clients, as they provide essential business advice that can lead to increased revenue.The conversation also touches on the evolving role of virtual Chief Information Security Officers (vCISOs) in the cybersecurity landscape. Haugli asserts that the demand for vCISOs is growing, particularly as regulations increasingly require organizations to have dedicated cybersecurity leadership. He emphasizes that vCISOs offer a cost-effective solution for smaller businesses that cannot afford a full-time CISO, providing them with strategic guidance and expertise to build robust security programs.Finally, Haugli discusses the need for a national cybersecurity standard in the U.S. to address the patchwork of existing regulations. He argues that without enforceable standards, organizations will continue to struggle with compliance and security, leading to increased costs and confusion. By drawing parallels to other regulated industries, he advocates for greater accountability among software vendors and emphasizes the importance of compartmentalization in cybersecurity practices, which can help organizations mitigate risks and protect sensitive information. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

What does it take to go from defending national secrets to defending MSPs? In this episode of Now That's IT: Stories of MSP Success, Robert Johnston—former Pentagon cyber operator, DNC breach responder, and co-founder of Adlumin—shares his journey from military red teams to building one of today's fastest-growing cybersecurity platforms.We unpack how Robert transitioned from CrowdStrike to launching Adlumin, a company that reimagines MDR and XDR for modern MSPs, why simplicity and automation matter more than ever, and how AI is reshaping both threats and responses in real time.Whether you run a 10-person MSP or lead global operations, Robert's mission to transform cybersecurity offers real lessons in scaling services, serving clients, and staying ahead of attackers.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

The First Minister answers questions from Party Leaders and other MSPs in this weekly question time. Topics covered this week include: Audrey Nicoll   To ask the First Minister whether he will provide an update on the Scottish Government's latest engagement with the UK Government regarding funding and timescales for the development of the Acorn carbon capture and storage project. Maurice Golden To ask the First Minister what the Scottish Government's response is to reports that up to 100 truckloads of Scotland's waste will be moved each day to England as a result of the landfill ban on biodegradable waste. Pam Duncan-Glancy To ask the First Minister whether he will provide an update on the Scottish Government's position on the funding of Scotland's higher education institutions.     A full transcript of this week's First Minister's Questions is available here: https://www.parliament.scot/chamber-and-committees/official-report/search-what-was-said-in-parliament/meeting-of-parliament-19-06-2025?meeting=16502

Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to delve into a series of key topics for IT professionals and managed service providers (MSPs). They discuss the recent CloudFlare outage and its relatively minimal impact on businesses, emphasizing the importance of adaptability. The episode's main focus is on how MSPs can stand out and provide value in a competitive and commoditized market by emphasizing unique selling propositions and customer-centric strategies. They also touch on the implications of leadership changes at Southwest Airlines and their potential impact on the airline's unique value proposition. Economic updates and their effects on business growth are reviewed, along with the continued significance of robust marketing efforts. The episode wraps up with lighter discussions about wildlife challenges in gardening and wishes for a happy Father's Day. --- Chapter Markers: 00:00 Introduction and Welcome 00:44 CloudFlare Outage Discussion 02:20 MSP Question of the Week: Standing Out in a Low-Cost World 11:54 Southwest Airlines Changes 15:59 Economic Update and Marketing Tips 18:26 Community Announcements and Freebies  22:26 Father's Day Reflections and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs.   We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, mentorship, and real peer support. Paco steps away from the co-host mic to share his personal passion behind the mission, alongside Juan's relentless drive to uplift the industry.    If you've ever felt like you're building your MSP in a silo — this episode will hit home.   Highlights: The vision behind MSPOgs and what makes it different How MSPs can find strength through community Real stories from the front lines of MSP leadership  Subscribe for weekly episodes of MSP Unplugged — where real stories meet real strategies for IT pros and MSPs.   #MSP #MSPOgs #Pax8Beyond #ITCommunity #MSPUnplugged #JuanFernandez #PacoLebron #CoreyKirkendoll #MSPLife #MSPLeadership Full Video Podcast Link: https://youtu.be/pM8fPZc_Wfk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks  Email: paco@mspunplugged.com Rick Smith from Renactus Technology  Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services https://linkedin.com/in/coreykirkendoll/ Juan Fernandez https://www.linkedin.com/in/1jf/

Segment 1 - Interview with Rob Allen from Threatlocker Segment 2 - Topic: Growing Trend - Edge Computing and Hybrid Cloud Segment 3 - Interviews from RSAC 2025 Cyera Cyera is the fastest-growing data security company in history, empowering companies to classify, secure, and manage their data, wherever it is, and leverage the power of the industry's first AI native,unified Data Security Platform. Yotam Segev, Cyera's CEO sits down with CyberRisk TV at RSAC Conference 2025 to discuss Cyera's skyrocketing growth, its founding story and why an increasing number of Fortune500 companies are partnering with Cyera, and the company's latest product release: Adaptive DLP, a new AI data loss prevention solution. Recent Cyera News: Cyera Breaks World Record as the Fastest-Growing Data Security Company in History Data Security Leader Cyera Secures $300M in Series D Funding Cyera Acquires Trail Security for $162M Cyera Launches Data Incident Response Service Cyera Appoints Renowned Tech Exec Frank Slootman to Board of Directors This segment is sponsored by Cyera. Visit https://securityweekly.com/cyerarsac to learn more about them! Blumira In the evolving world of cybersecurity, the shift from a purely threat-centric mindset to a focus on operational excellence is no longer just a trend—it's a necessity. Matthew Warner, CEO and co-founder of Blumira, argues that this shift is particularly crucial for small and mid-sized businesses (SMBs) and the managed service providers (MSPs) that support them. Matthew believes that traditional SIEM and detection solutions have historically fallen short for these organizations, often due to their complexity, high cost, and steep learning curves. As a result, many SMBs have struggled to keep up with the sophistication of modern threats. Blumira was founded to change that. Matthew's vision is rooted in democratizing security—making powerful, automated detection and response tools simple, affordable, and accessible for everyone, especially those who need them most. By designing platforms that prioritize operational excellence—efficiency, usability, and actionable intelligence—Blumira enables organizations to be proactive rather than reactive. During the conversation, Matthew will share insights into the latest technologies and trends transforming the cybersecurity space, and offer actionable guidance for IT decision-makers. He'll explore how shifting strategy from chasing every alert to building a solid, efficient operational foundation can lead to better outcomes and stronger protection in the long run. Blumira Partners Blumira Launches New M365 Threat Response Feature Security should be accessible to everyone. At Blumira, we're building the future of detection and response — simple, smart, and built to empower the teams who need it most. Check out https://securityweekly.com/blumirarsac and take control of your security today. Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-411

Segment 1 - Interview with Rob Allen from Threatlocker Segment 2 - Topic: Growing Trend - Edge Computing and Hybrid Cloud Segment 3 - Interviews from RSAC 2025 Cyera Cyera is the fastest-growing data security company in history, empowering companies to classify, secure, and manage their data, wherever it is, and leverage the power of the industry's first AI native,unified Data Security Platform. Yotam Segev, Cyera's CEO sits down with CyberRisk TV at RSAC Conference 2025 to discuss Cyera's skyrocketing growth, its founding story and why an increasing number of Fortune500 companies are partnering with Cyera, and the company's latest product release: Adaptive DLP, a new AI data loss prevention solution. Recent Cyera News: Cyera Breaks World Record as the Fastest-Growing Data Security Company in History Data Security Leader Cyera Secures $300M in Series D Funding Cyera Acquires Trail Security for $162M Cyera Launches Data Incident Response Service Cyera Appoints Renowned Tech Exec Frank Slootman to Board of Directors This segment is sponsored by Cyera. Visit https://securityweekly.com/cyerarsac to learn more about them! Blumira In the evolving world of cybersecurity, the shift from a purely threat-centric mindset to a focus on operational excellence is no longer just a trend—it's a necessity. Matthew Warner, CEO and co-founder of Blumira, argues that this shift is particularly crucial for small and mid-sized businesses (SMBs) and the managed service providers (MSPs) that support them. Matthew believes that traditional SIEM and detection solutions have historically fallen short for these organizations, often due to their complexity, high cost, and steep learning curves. As a result, many SMBs have struggled to keep up with the sophistication of modern threats. Blumira was founded to change that. Matthew's vision is rooted in democratizing security—making powerful, automated detection and response tools simple, affordable, and accessible for everyone, especially those who need them most. By designing platforms that prioritize operational excellence—efficiency, usability, and actionable intelligence—Blumira enables organizations to be proactive rather than reactive. During the conversation, Matthew will share insights into the latest technologies and trends transforming the cybersecurity space, and offer actionable guidance for IT decision-makers. He'll explore how shifting strategy from chasing every alert to building a solid, efficient operational foundation can lead to better outcomes and stronger protection in the long run. Blumira Partners Blumira Launches New M365 Threat Response Feature Security should be accessible to everyone. At Blumira, we're building the future of detection and response — simple, smart, and built to empower the teams who need it most. Check out https://securityweekly.com/blumirarsac and take control of your security today. Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-411

"We're not just enabling secure outcomes — we're simplifying how partners deliver them." — Brian Feeney, VP of Global Partner Security Sales, Cisco At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Brian Feeney, Vice President of Global Partner Security Sales at Cisco, to explore how the company is aligning security innovation with real-world partner needs in an era dominated by AI and complexity. Feeney, whose two-year-old role was created to consolidate and scale Cisco's global partner strategy for security, leads a team of over 260 professionals dedicated to helping Cisco's VARs, MSPs, MSSPs, cloud providers, and global partners navigate a rapidly evolving cybersecurity landscape. Cisco's Three-Pillar Security Strategy: Hybrid Mesh Firewall Universal ZTNA (Zero Trust Network Access) The SOC of the Future (with Splunk Integration) All three areas are now AI-infused by design, not bolted on — a shift exemplified by Cisco's autonomous firewall assistant, which reduces human effort while improving policy execution. Key Cisco Live Announcements: Free Splunk ingestion for Cisco firewall customers, addressing cost concerns and earning applause during the keynote. Streamlined portfolio: Cisco has consolidated 30+ point products into 3 strategic solution sets — user, breach, and cloud — dramatically simplifying the sales and adoption process for partners. Enhanced partner support tools like a “concierge deal registration desk” — offering one-click access to technical, sales, and promotional resources. “This isn't about selling more SKUs,” Feeney said. “It's about helping partners win with less complexity, more margin, and stronger customer outcomes.” Feeney emphasized Cisco's commitment to AI enablement, noting that while only 4% of enterprises are “AI-ready,” partner demand for both securing AI infrastructure and leveraging AI for defense is surging. Cisco is delivering: Expert-led deep dives for top AI-focused partners Scalable enablement through Talos threat intel, learning platforms, and continuous updates AI integrated throughout the security stack — from SOC automation to endpoint visibility The interview concluded with Feeney highlighting Cisco's investment in making security more accessible, operationally efficient, and partner-friendly, even for small or emerging partners. “We want to be the voice and the resource our security partners trust — not just with technology, but with outcomes.” To learn more, visit cisco.com/security.

"We're here to help providers simplify, comply, and stay ahead — all in one interface." — Schuyler Voss, Sansay Technology Reseller News publisher Doug Green sat down with Schuyler Voss and Dumitru Borsan of Sansay to discuss the rapidly approaching June 20 Stir/Shaken compliance deadline, and how Sansay's Stir/Shaken Express is helping service providers adapt quickly and confidently. With new FCC requirements taking effect, providers relying on downstream carriers for call signing or lacking their own Do-Not-Originate (DNO) lists may soon find themselves non-compliant — and at risk for enforcement actions. Sansay's Stir/Shaken Express was designed to solve this challenge with simplicity, speed, and scalability. What is Stir/Shaken Express? A hosted solution that enables: Certificate-based call signing for providers lacking infrastructure support DNO list management Compliance in a single, easy-to-use interface Rapid deployment for time-sensitive needs “Some providers just don't have SIP infrastructure that supports standard signing. Stir/Shaken Express includes a signaling proxy that takes over call signing — with minimal customer-side configuration,” explained Borsan. Why It Matters: FCC's 8th Report and Order mandates tighter compliance, effective June 20, 2025 Hosted compliance from Sansay ensures real-time regulatory tracking and updates Future-facing features like branded calling (BCID) are built in, supporting long-term mitigation strategies Sansay, a Cloud Communications Alliance (CCA) member and CTIA-authorized BCID partner, also stressed the opportunity for MSPs and voice resellers to differentiate by being first to market with a fully compliant, branded calling-ready solution. “June 20 isn't the end — it's just another chapter,” said Voss. “Compliance will keep evolving, and we're committed to helping our partners stay ahead.” To learn more or request a demo, visit sansay.com.

In this conversation, Adam Walter and Skip Ziegler discuss the critical topic of customer red flags in the context of managed service providers (MSPs). They explore how to identify red flags in client relationships, the importance of client compatibility, and strategies for managing toxic clients. The discussion emphasizes the need for a pre-agreement checklist, evaluating client turnover rates, and finding ideal clients to foster a positive business environment. The conversation concludes with actionable takeaways for MSPs to improve their client relationships and business growth.

Segment 1 - Interview with Rob Allen from Threatlocker Segment 2 - Topic: Growing Trend - Edge Computing and Hybrid Cloud Segment 3 - Interviews from RSAC 2025 Cyera Cyera is the fastest-growing data security company in history, empowering companies to classify, secure, and manage their data, wherever it is, and leverage the power of the industry's first AI native,unified Data Security Platform. Yotam Segev, Cyera's CEO sits down with CyberRisk TV at RSAC Conference 2025 to discuss Cyera's skyrocketing growth, its founding story and why an increasing number of Fortune500 companies are partnering with Cyera, and the company's latest product release: Adaptive DLP, a new AI data loss prevention solution. Recent Cyera News: Cyera Breaks World Record as the Fastest-Growing Data Security Company in History Data Security Leader Cyera Secures $300M in Series D Funding Cyera Acquires Trail Security for $162M Cyera Launches Data Incident Response Service Cyera Appoints Renowned Tech Exec Frank Slootman to Board of Directors This segment is sponsored by Cyera. Visit https://securityweekly.com/cyerarsac to learn more about them! Blumira In the evolving world of cybersecurity, the shift from a purely threat-centric mindset to a focus on operational excellence is no longer just a trend—it's a necessity. Matthew Warner, CEO and co-founder of Blumira, argues that this shift is particularly crucial for small and mid-sized businesses (SMBs) and the managed service providers (MSPs) that support them. Matthew believes that traditional SIEM and detection solutions have historically fallen short for these organizations, often due to their complexity, high cost, and steep learning curves. As a result, many SMBs have struggled to keep up with the sophistication of modern threats. Blumira was founded to change that. Matthew's vision is rooted in democratizing security—making powerful, automated detection and response tools simple, affordable, and accessible for everyone, especially those who need them most. By designing platforms that prioritize operational excellence—efficiency, usability, and actionable intelligence—Blumira enables organizations to be proactive rather than reactive. During the conversation, Matthew will share insights into the latest technologies and trends transforming the cybersecurity space, and offer actionable guidance for IT decision-makers. He'll explore how shifting strategy from chasing every alert to building a solid, efficient operational foundation can lead to better outcomes and stronger protection in the long run. Blumira Partners Blumira Launches New M365 Threat Response Feature Security should be accessible to everyone. At Blumira, we're building the future of detection and response — simple, smart, and built to empower the teams who need it most. Check out https://securityweekly.com/blumirarsac and take control of your security today. Show Notes: https://securityweekly.com/esw-411

To help guide us through it all, I'm joined by someone who's been there, done it, and got the multiple to prove it, the brilliant Ken Roulston.  Now, if you haven't come across Ken before, he's a bit of a legend in the IT channel. He started his MSP from scratch in 2009 and grew it through six strategic acquisitions before selling it in 2023. What I love about Ken is he doesn't just talk about theory, he's lived the journey – from finding the right businesses to buy, navigating the risks, right through to a successful exit. And in this first episode, we're going right back to the beginning and laying the foundations for M&A success.  Ken shares openly about how he got started, including the bold decision to buy his first MSP right in the middle of the 2009 financial crisis. He explains why he chose acquisition over building from the ground up, how he structured the deal, and the mindset he used to keep pushing forward. For anyone who thinks M&A is only for massive corporates or private equity firms, Ken's story is a real eye-opener.  We explore the idea that, like it or not, every MSP will exit one day. Whether it's a full sale, a team takeover or an acquisition, at some point you'll need a plan. Ken talks about the importance of working backwards from your personal goals, being clear on what you want, and starting early to put your business in the right shape. This episode is full of reminders that waiting too long or not preparing properly can seriously limit your options, and your valuation.  We then shift the conversation to the key metrics MSP owners need to focus on if they want to be seen as a valuable business in the M&A world. Ken Roulston highlights two that are non-negotiable. First, at least 70 percent of your revenue needs to come from recurring income. And second, at least 50 percent of that should be labour-based services like support. It's not enough to be shifting licences. Buyers want to see strong service contracts and retained relationships.  We also talk about profitability. To be taken seriously in M&A, you should be aiming for at least 15 percent EBITDA. Anything under 10 percent means your business probably needs tightening up. Once you hit that 250k profit mark, that's when you start to attract attention from mid-market buyers. Ken breaks this down beautifully and explains how multiples work, what they mean, and how you can use them to your advantage through something called EBITDA arbitrage which is buying smaller MSPs at a lower multiple and rolling them into a more valuable group.  What stood out to me most in this conversation was Ken's reminder that integration is the hard bit. Buying is easy. But unless you integrate the new business properly, especially around people and culture, you can lose momentum fast. This is why so many M&A deals fall down after the initial excitement fades. Culture, values and leadership all matter just as much as systems and numbers.  Finally, we introduce the new MSP M&A platform that Ken Roulston has created with Mark Copeman. It's packed full of tools, training and resources to help MSP owners confidently navigate their M&A journey, whether they're buying or selling. It's aligned with everything we believe in at The Growth Hub, clear structure, expert guidance and real-world support.  So, if M&A has been on your mind or even if you just want to get your MSP into a stronger, more scalable position, this episode is the perfect place to start. And make sure you stay tuned for the next two parts in this M&A Mastery series. Next week we'll be diving into the selling process, then wrapping up in part three with how to approach buying successfully.  Connect with Ken Roulston on his LinkedIn HERE and learn more about his MSP M&A through their website HERE.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!

Wes Spencer, co-founder of Empath, a training and education platform for managed service providers (MSPs), discusses a unique funding model that diverges from traditional venture capital. Instead of seeking investment from typical VCs, Empath successfully raised $2 million from industry insiders, primarily MSPs themselves. This approach fosters alignment and advocacy among investors, who are also customers, but it raises important questions about scalability and governance. The conversation delves into the implications of having investors who are directly involved in the product's development and direction.The investment structure utilized by Empath is based on Y Combinator's SAFE notes, which allow for a straightforward and fair investment process without changing control of the company. Spencer explains the importance of ensuring that investors are qualified, adhering to SEC regulations to protect non-professional investors. This structure not only simplifies the investment process but also limits the amount each investor can contribute, ensuring a diverse group of stakeholders who are genuinely invested in the company's mission.Spencer highlights the demographics of their investors, primarily consisting of CEOs from established MSPs with significant revenue. These investors are motivated by a desire to influence the vendor ecosystem positively and to have a say in the direction of the platform they use. The governance model established by Empath ensures that while these investors have a voice, they do not have control over the company's day-to-day operations, allowing for a balance between investor input and the leadership team's vision.As Empath continues to grow, Spencer acknowledges the potential need for future funding rounds, including the possibility of engaging with venture capitalists. He emphasizes the importance of maintaining transparency with investors and being responsible stewards of their contributions. The conversation concludes with Spencer expressing confidence in the company's trajectory, aiming for sustainable growth while remaining committed to the community-driven approach that defines Empath. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, and guests Jennifer Dorais, MHA, CPMSM, CPCS; and Sarah Caldera discuss credentialing by proxy for telemedicine practitioners from the perspectives of the distant site and originating site. Jennifer and Sarah describe what credentialing by proxy is, the benefits of the practice, and how they worked collaboratively to create a successful program for their organizations. Plus, they share helpful “cred by proxy” tips for MSPs. *Episode*https://www.namss.org/ | https://www.namssgateway.org/ | NAMSS Credentialing by Proxy Guidebook

"We're here to take the complexity out of unified communications — and turn it into simplicity." — Todd Remely, Unimax At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green caught up with Todd Remely of Unimax to explore how the company is streamlining unified communications (UC) management for enterprises and partners alike. With over 30 years in business, Unimax is a veteran in the telecom software space. Their tools help organizations manage Cisco, Microsoft Teams, Zoom, and Avaya UC systems more efficiently — and that value was on full display across two booths at Cisco Live: one in the Collaboration Village (highlighting Webex integration) and another on the main show floor. Three Ways Unimax Delivers Simplicity in Complex UC Environments: Second Nature A power-user interface that layers over Cisco and other major UC platforms, enabling administrators to perform complex MACDs (moves, adds, changes, deletes) and configuration tasks like provisioning, routing, and device pool management — all from one streamlined dashboard. Automation Platform Unimax enables full automation of provisioning and deprovisioning processes. Their platform integrates with Active Directory, ServiceNow, Remedy, HRIS systems, and any REST API-enabled tool, drastically reducing time and human error in user onboarding and offboarding. HelpOne A lightweight interface that empowers Tier 1 help desk agents to complete routine MACDs — such as password resets — without telecom expertise, freeing up UC teams to focus on higher-priority work. Remely noted strong engagement from MSPs and resellers, many of whom use Unimax's multi-tenant solutions to manage customer UC systems at scale. "We're solution-focused," he said. "And we love working with end users — because that's where the real problems are, and that's where we can help most." For more information or to request a demo, visit unimax.com or contact the team at tellmemore@unimax.com.

Overview:  In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the IT and MSP community. The hosts delve into a listener's question on the advisability of borrowing money for business growth, discussing potential pitfalls and safer investment strategies, particularly in mergers and acquisitions. The episode also covers significant industry news, such as the surprising appointment of Rania Sukar as the new CEO of Kaseya, speculating on what changes she might bring to the company. Amy and James share further insights into differentiating MSPs through AI, business direction, and technical leadership, emphasizing the importance of tailoring services to clients' specific business goals. They also discuss financial planning, highlighting trends in 401k savings and offering advice on retirement planning for business owners.  --- Chapter Markers: 00:00 Introduction and Welcome 00:24 Weekend Catch-Up  03:18 MSP Question of the Week: Should a business borrow money for business growth? 06:35 Industry News: New CEO for Kaseya 11:22 Differentiating MSPs in 2025 18:58 Financial Health and Retirement Planning for MSP Owners 27:34 Upcoming Events  29:31 Conclusion and Sign-Off --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

The First Minister answers questions from Party Leaders and other MSPs in this weekly question time. Topics covered this week include: Kenneth Gibson  To ask the First Minister what the impact on Scotland will be of the Chancellor's Spending Review 2025. Liam Kerr  To ask the First Minister what the Scottish Government's position is on whether the home leave for prisoners system is operating appropriately and as intended. Foysol Choudhury  To ask the First Minister how the Scottish Government is working to ensure that patients are accurately informed of waiting times for NHS treatments following referrals to a specialist. A full transcript of this week's First Minister's Questions is available here: https://www.parliament.scot/chamber-and-committees/official-report/search-what-was-said-in-parliament/meeting-of-parliament-12-06-2025?meeting=16486

PAX 8 has announced the development of the first Managed Intelligence Toolkit, set to launch in 2026, aimed at empowering managed service providers (MSPs) to deliver AI solutions at scale to small and medium-sized businesses. This toolkit will integrate various Microsoft technologies, enabling MSPs to orchestrate automation for their clients. Scott Chason, CEO of PAX 8, emphasized the evolution of MSPs from managing infrastructure to managing intelligence, positioning them as architects of digital transformation. However, the term "Managed Intelligence Provider" has been criticized for being reductive, as IT service providers must maintain flexibility to address a wide range of digital needs beyond just intelligence.Apple has also made significant strides in the AI landscape, announcing plans to open its foundational AI technology to third-party developers. This shift comes as Apple faces scrutiny regarding its competitiveness in the evolving AI market. Additionally, Apple has introduced a new naming convention for its operating systems, moving from version numbers to a year-based system, which aims to simplify its previous approach. The company has also launched iPadOS 26, enhancing multitasking capabilities and user interface, while a recent research paper from Apple has raised doubts about the effectiveness of AI reasoning models, suggesting they struggle with complex problems.In a notable shift in U.S. cybersecurity policy, President Trump has rolled back key provisions established by the Biden administration, particularly concerning federal software acquisition rules and cybersecurity measures related to quantum computing and AI. This new executive order emphasizes limiting cyber sanctions to foreign actors and alters previous cybersecurity directives, which could impact the landscape of U.S. cybersecurity. The appointment of Brett Leatherman as the assistant director of the FBI's Cyber Division aims to strengthen efforts against cybercrime, although the Federal Communications Commission is currently facing challenges due to a lack of quorum, hindering its ability to address critical issues.Lastly, the MSP Owners Group has been launched by Juan Fernandez to support small to mid-sized MSPs, focusing on community-driven growth rather than traditional private equity models. This initiative aims to help struggling providers grow while maintaining their core values, emphasizing that trust and relationships are the real assets in an MSP. The rise of alternative models rooted in peer support and sustainable growth represents a significant evolution in MSP financing, offering owner-operators more nuanced paths for collaboration and exit strategies in a maturing M&A landscape.  Four things to know today  00:00 New Pax8 AI Toolkit Says ‘Manage Intelligence,' But Smart MSPs Will Manage Outcomes02:57 Apple Opens AI Tools to Developers While Quietly Questioning the Tech's Limits06:33 Trump Rolls Back Cyber Rules as FBI Appoints New Cyber Chief Amid FCC Paralysis09:58 MSP Owners Group Emerges as Third Path for Providers Seeking Growth Without Selling Out  This is the Business of Tech.     Supported by: Syncro All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

A fireside chat with George Bardissi of bVoIP and me at the 1Stream by bVoIP Partner Gathering. Mistakes we made, the challenges we overcame, and then we jump into some interesting questions ranging from AI and Insurance to the Cybersecurity Trustmark and how it benefits MSPs. This is a different format and was recorded with a live audience.

In this insightful episode, Brian Doyle leads a detailed examination of VCIO and fractional VCIO services, much to the benefit of Managed Service Providers (MSPs) looking to expand their leadership roles. By delving into strategies that elevate MSPs beyond standard practices, Brian showcases how these roles fulfill a crucial need for innovation and cybersecurity adherence in businesses lacking internal CIOs. Throughout the discussion, he shares how fractional VCIO services present new opportunities for MSPs to charge for deeper strategic services. Through the lens of his extensive 17-year experience in the MSP industry, Brian reveals the pitfalls MSPs often face by offering comprehensive VCIO services without sufficient compensation. By detailing the distinctions between traditional technology business reviews and the strategic integration potential of fractional VCIO, Brian provides a roadmap for MSPs to enhance their customer relations while capturing new revenue streams. He also explores the importance of understanding client operations and the collaboration required across all organizational levels to effectively implement these services. Key Takeaways: VCIO as a Service Benefits: Discover the essential role of VCIO and fractional VCIO services in bridging strategic leadership gaps within businesses, pushing beyond typical QBR obligations. Monetizing Strategic Services: Brian explains how MSPs can successfully transition from free service delivery to a revenue-generating fractional VCIO model. Customer Engagement and Strategy: Learn how to engage with key customer stakeholders across varying levels, ensuring alignment of technology strategies with business objectives. Building Effective Packages: Insights into creating tiered service packages that scale with client needs, potentially unlocking new revenue for MSPs. Common Pitfalls: Guard against common errors in providing uncompensated services, ensuring profitability while maintaining high-value client relationship Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

If you're an MSP owner who's ever thought, “We need more leads, but I don't have time to figure out what's working,” this episode of Know Grow Scale is for you.   Host Laura Johns gets real about why most MSPs struggle with marketing—and how trying to DIY it, outsource it, or explain your business to someone who doesn't “get” tech just leads to frustration and wasted time. Sound familiar?   In this episode, Laura introduces something brand new that she and her team at The Business Growers have been building behind the scenes: YourMSPMarketing.com. It's a fully built-for-you, all-in-one marketing system made specifically for MSPs—no more guessing games, no more generic content, and no need to become your own marketer.   You'll learn how it helps MSPs like you:   Launch a website that actually brings in leads Get found through local SEO and Google Business Automate follow-up and stay organized with a built-in CRM Collect and manage online reviews Post branded social media content—without lifting a finger And get expert marketing support every month Whether you're a one-person shop doing it all or a small team tired of piecing together tools, this episode shows how Your MSP Marketing can finally give you a system that works—so you can grow without burning out.   Grab your coffee, hit play, and let's talk about how to take the marketing load off your plate for good.   ________________________________________________________________ About The Business Growers  Many Managed Services Providers and IT companies struggle to grow because they are constantly putting out fires and don't have the bandwidth to focus on the marketing strategy and execution required to scale the business. At The Business Growers, we believe you shouldn't have to hire a full-time marketing team to compete in the marketplace. We work exclusively with MSPs and IT companies, serving as their tech marketing dream team and offering a proven framework for revenue growth.

U.S. hiring continues to show modest growth, with the Bureau of Labor Statistics reporting an addition of 139,000 jobs in May, surpassing economists' expectations. However, the unemployment rate remains steady at 4.2%, marking a prolonged period of stagnation. Revisions to previous months revealed a combined loss of 95,000 jobs, raising concerns about the overall health of the labor market. While wage growth remains consistent at 3.9%, sectors such as healthcare and leisure are thriving, whereas manufacturing and professional services are experiencing declines. This mixed landscape reflects economic uncertainty that is affecting hiring decisions, particularly among smaller firms.The adoption of Windows 11 has plateaued, with its market share slightly decreasing to 43.22% as Windows 10's share rises to 53.19%. Despite this stall, experts predict a gradual increase in Windows 11 adoption through the end of the year. However, the looming end of support for Windows 10 on October 14 poses a significant risk, as half of the world's PCs will be left without mainstream support. Service providers are encouraged to prepare for a migration wave by utilizing automated tools to assess upgrade eligibility and prioritize device refreshes.In the realm of cybersecurity, UConn is enhancing its cyber insurance marketplace by partnering with BlackPoint Cyber and Cork Protection. These collaborations aim to empower managed service providers (MSPs) with better risk management tools and insurance options. As cyber risk financing merges with prevention strategies, MSPs are positioned as key players in this evolving landscape. The need for providers to understand insurance language and align their security offerings with underwriting requirements is becoming increasingly critical.CrowdStrike has issued a soft revenue forecast for the second quarter, leading to a decline in its stock price. The company anticipates revenue between $1.14 billion and $1.15 billion, falling short of analyst expectations. This downturn is attributed to reduced government and enterprise spending on cybersecurity products amid economic pressures. For managed service providers, this situation serves as a reminder to diversify their vendor portfolios to mitigate operational risks associated with vendor concentration. The episode underscores the importance of balancing security efficacy with vendor resilience in a challenging market. Four things to know today 00:00 Growth Slows, Gaps Widen: Jobs Up 139 K, Unemployment Steady, AI-Exposed Roles Shrink and Talent Budgets Surge06:27 Windows 11 Plateau Meets Windows 10 Sunset: Half of Business PCs Face October 2025 Deadline—MSPs Positioned to Monetize the Refresh Wave08:49 From Detection to Dollars: UKON's Insurance Engine, Blackpoint's 24×7 Defense, Cork's Risk Insights and Guardz's $56 M Raise Signal Security-Finance Convergence11:53 CrowdStrike's Lower-Than-Expected Q2 Outlook and $29 M Outage Bill Spotlight the Hidden Cost of Vendor Concentration for MSPs Supported by: https://timezest.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Stephen Hinch, an expert in managed services and author of "Winning Through Innovation," discusses the challenges and opportunities for innovation within the corporate business model, particularly in the managed services provider (MSP) sector. He highlights the "curse of the corporate business model," where large corporations prioritize predictable profits over disruptive innovation. This focus often stifles creativity and risk-taking, leading to a reliance on incremental improvements rather than groundbreaking advancements. Hinch emphasizes that while corporations can excel in incremental innovation, they struggle with disruptive changes that require longer-term investment and risk.As the conversation shifts to the current landscape of managed services, Hinch notes that many MSPs are still small, often relying on vendors for innovation rather than developing it themselves. He points out that while there are around 40,000 MSPs in the U.S., a significant portion of them are not profitable. This situation creates a competitive environment where smaller MSPs must find innovative ways to attract customers and differentiate themselves from the larger, investor-backed companies that provide the tools they use.The discussion then turns to the impact of artificial intelligence (AI) on the MSP market. Hinch believes that AI represents a disruptive technology that can enhance service delivery, particularly in automating tier-one support tasks. However, he cautions that MSPs should not expect to develop these AI solutions independently; instead, they should look to their vendors for advancements that can improve efficiency and service quality. He advises MSPs to engage with their suppliers about how AI can be integrated into their operations in practical and beneficial ways.Finally, Hinch encourages MSPs to focus on foundational innovations and automation before diving into more complex applications of AI. He stresses the importance of maintaining consistent uptime and predictable performance while leveraging AI to enhance these core values. By asking the right questions and seeking sustainable innovations from their vendors, MSPs can position themselves to thrive in a rapidly evolving technological landscape, ensuring they do not fall victim to the pitfalls that have affected other industries in the past. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

We kicked off with a discussion on how the past 12 months have felt for MSPs, and Greg was quick to point out the odd paradox we're facing. Despite global uncertainty, economic pressures, and geopolitical challenges, the MSP space is actually buoyant. Kaseya itself is growing significantly, and since around 98% of its revenue comes through MSPs, that tells us a lot about the health of the IT channel as a whole. However, while the numbers look good, the reality on the ground isn't all rosy. Some MSPs are struggling with client churn, budget cuts, and shifting customer expectations. Greg stressed that agility is the superpower in today's climate. Those MSPs who are able to pivot their message, adapt their offer, and align more closely with the behaviours and values of growth-focused clients are the ones staying ahead.  What really struck a chord was the shift away from the technical ‘what' of IT and towards the business ‘why'. Greg made it crystal clear that MSPs today need to go beyond just fixing stuff and start solving real business problems. The IT channel is evolving fast, and it's not enough to simply respond to requests. Clients, particularly those who are scaling and innovating, want MSPs who bring ideas to the table. They want advisors who understand compliance, business process improvement, automation, and yes, even a bit of AI and machine learning where it makes sense. The standout point? Clients are now leaving MSPs not due to bad service, but because their current provider isn't offering the services, tools, or strategic thinking that they actually need to move forward. That's a wake-up call for all of us in the IT channel.  We also talked about identifying the right clients. Not just by size or sector, but by mindset. Are they members of a professional body? Do they work with a business coach? Are they investing in growth? Or are they protecting a lifestyle? If it's the latter, they may not be the right fit for an MSP wanting to scale. Understanding client behaviour, not just industry type, is a big step forward in smart prospecting.  Another major thread that came up was the rise of co-managed IT and the impact of enterprise trends on the SME market. Greg explained that what happens at enterprise level today hits the SME space about 12 to 18 months later. Right now, we're seeing more demand for compliance as a service, and the margins are strong – around 70% in some cases. The opportunity for MSPs to step into this space, particularly with business-grade solutions that simplify and automate, is huge. It's not about flogging more tech. It's about empowering clients to run smarter businesses. That's what's going to keep you relevant in the IT channel in 2025 and beyond.  Greg also talked about how younger business leaders are coming through with entirely different expectations. They're digital natives, want slicker experiences, and have no patience for clunky processes. They expect their MSP to operate like the apps and services they use every day. If you're not adapting to that, you'll get left behind. That includes offering flexible communication methods, making contracting simple, and thinking about how you serve clients from their point of view, not yours.  One of my favourite parts of the chat was when Greg spoke about the importance of getting out of your comfort zone. That means attending your client's industry events, not just IT shows. You've got to understand what's going on in their world if you want to be more than a tech vendor. Greg's example of “RoofCon” raised a chuckle, but the principle is serious – when you speak your client's language, you earn their trust.  We wrapped up with a look ahead, and while Greg couldn't spill the beans on all of Kaseya's upcoming announcements, it's clear there's a lot of innovation on the horizon. But the real excitement came when he talked about the rise in peer groups. Seeing MSPs come together, share knowledge, and improve not just their businesses but their lives – that's what it's all about. It's a reminder that no MSP is perfect. There's always someone ahead of you and always someone behind. So reach out, get help, and keep evolving.  The IT channel is changing rapidly. If you're an MSP owner and you're still just selling IT support, you're going to get overtaken. But if you pivot, listen to what your clients actually need, and start focusing on business outcomes, there's a massive opportunity waiting for you.   Connect with Greg Jones on LinkedIn and see what he's up to by clicking HERE.    Make sure to check out our Ultimate MSP Growth Guide HERE, and remember that the help is out there. You just have to go get it.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Elliot Hyman, CEO of the Lyra Technology Group, joins Dave Sobel to discuss the evolving landscape of IT management, particularly in light of Microsoft's new Windows Update orchestration platform. This initiative allows app developers to integrate their update processes into the Windows 11 framework, creating a more unified and controlled update experience similar to that of mobile operating systems like iOS. Hyman emphasizes that while this could streamline the user experience, it may also pose challenges for third-party patch management tools, raising questions about the future of these applications in a Microsoft-dominated ecosystem.The conversation delves into the tension between standardization and customization in IT services. Hyman reflects on the importance of standardization for efficiency and stability within managed service providers (MSPs), while also acknowledging the need for flexibility to meet diverse customer requirements. He highlights that the complexity of the Windows environment means there will likely be room for both first-party and third-party solutions, as customers have varying preferences and needs.As the discussion shifts to artificial intelligence (AI), Hyman shares insights from recent surveys indicating a disconnect between business leaders and IT executives regarding technology readiness. He notes that while AI has the potential to enhance productivity, many organizations are still grappling with its implementation. Hyman believes that the current stage of AI adoption is akin to the early days of the internet, suggesting that significant changes and value creation are on the horizon as businesses learn to integrate AI into their operations.Finally, Hyman addresses the challenges in the labor market, particularly the decline in entry-level job opportunities for new graduates. He emphasizes the importance of investing in talent development within organizations, advocating for a "build first" approach to hiring. By fostering a culture of continuous learning and adaptation, Hyman envisions a future where technology service providers can elevate their role in the business ecosystem, ultimately becoming invaluable partners for small and medium-sized businesses. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Sherweb has launched a white-label self-service portal aimed at empowering managed service providers (MSPs) and their clients by streamlining operational tasks. This innovative platform enables clients to manage their technology licenses, subscriptions, and payments independently, reducing the need for service providers to handle routine inquiries. According to Rick Stern, Senior Director of Platform at Sherweb, this autonomy not only expedites the resolution of simple requests but also allows MSPs to concentrate on strategic initiatives. The portal features automated invoicing, curated service catalogs, and integrated chat support, and is already in use by over 450 MSPs following a successful pilot program.The podcast also discusses the evolving landscape of artificial intelligence (AI) pricing models, with companies like Globant and Salesforce adopting usage-based approaches. Globant has introduced subscription-based AI pods that allow clients to access AI-powered services through a token-based system, moving away from traditional effort-based billing. Salesforce is experimenting with flexible pricing structures, including conversation and action-based models, to better align with the value delivered by AI services. These shifts indicate a critical inflection point in how AI services are monetized, emphasizing the need for IT service providers to rethink their offerings in light of usage-based economics.Concerns regarding the unauthorized use of generative AI tools in organizations are highlighted by a report from Compromise, which reveals that nearly 80% of IT leaders have observed negative consequences from such practices. The survey indicates significant worries about privacy and security, with many IT leaders planning to adopt data management platforms and AI monitoring tools to oversee generative AI usage. Additionally, advancements in AI are showcased through a Stanford professor's AI fund manager that outperformed human stock pickers, while a study reveals limitations in AI's ability to make clinical diagnoses from radiological scans.The podcast concludes with a discussion on the role of the Chief Information Security Officer (CISO), which is facing an identity crisis due to its increasing complexity and the misalignment of its responsibilities. Experts suggest reevaluating the CISO role to better address modern cybersecurity threats. The episode also touches on the implications of generative AI in education, highlighting concerns about its impact on critical thinking and learning processes. Overall, the podcast emphasizes the need for IT service providers to navigate the evolving landscape of AI and cybersecurity with a focus on governance, accountability, and sustainable practices. Four things to know today 00:00 Sherweb's White-Labeled Portal Signals MSP Shift Toward Scalable, Client-Centric Service Models03:31 AI Forces Billing Revolution: Globant and Salesforce Redefine How Tech Services Are Priced06:49 From Shadow AI to Specialized Tools: Why Governance, Not Hype, Defines AI's Next Phase12:46 From CISOs to Classrooms to Code: Why AI Forces a Strategic Rethink Across the Enterprise This is the Business of Tech.    Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Webinars can be an excellent tool for lead generation for MSPs... or they can be a complete waste of time. It all depends on:1. Topic2. Marketing3. Follow UpIn this episode, we go into detail on each category. Including some excellent ideas for topics you can use for your next webinar!We posted our first ready to run webinar last month and it was a hit! Because of the reception, we've create a whole pipeline of new ready to run webinars that our members can choose and use in their marketing :)Want access? Start your free month trial today

New data reveals a significant divide in the managed service provider (MSP) landscape, with AI and infrastructure maturity emerging as key factors distinguishing high-growth MSPs from their lower-growth counterparts. A report from JumpCloud indicates that while 89% of MSPs saw revenue growth in 2024, only 22% achieved high growth, defined as an increase of over 20%. Successful providers are characterized by their willingness to adopt new technologies and integrate artificial intelligence into their operations, which enhances efficiency and customer support. The managed services market is experiencing a surge, driven by advancements in AI and a wave of mergers and acquisitions, with over 100 deals surpassing $1 billion in disclosed value in the first quarter of 2025.The U.S. Department of Commerce has renamed its AI Safety Institute to the Center for AI Standards and Innovation, shifting its focus towards national security and international AI standards. This change reflects a broader strategy to accelerate the growth of American AI companies while addressing risks such as cybersecurity and foreign influence. Meanwhile, the FDA has launched a generative AI tool named ELSA to streamline its regulatory processes, marking a significant step in integrating AI into government operations. Additionally, Texas is poised to join other states in implementing right to repair laws, promoting sustainability in electronics by mandating manufacturers to provide spare parts and manuals.OpenAI has announced updates to ChatGPT, enhancing its functionality for professionals with features that allow integration with tools like email and cloud storage. These updates position ChatGPT as a more versatile option in a competitive landscape, while Anthropic has open-sourced a circuit tracing tool to improve understanding and control of large language models. Coro, a cybersecurity platform, has launched a new partner program aimed at enhancing partner profitability and growth, emphasizing a streamlined experience for small and medium-sized businesses.Broadcom has made significant changes to its VMware Partner Program, reducing the number of authorized partners and restructuring tiers to focus on monetization and control rather than modernization. This shift raises concerns for partners who may find themselves at risk of being sidelined as Broadcom consolidates its market control. The evolving landscape underscores the importance for IT service providers to adapt to these changes, prioritize AI integration, and ensure that their offerings align with emerging regulatory frameworks and market demands.  Four things to know today00:00 What Sets Top MSPs Apart in 2025? It's Not Just Tools—It's AI, Smarts, and Speed05:13 AI Regulation Fractures Across U.S. as Federal, Agency, and State Agendas Diverge08:28 ChatGPT, Anthropic, and Coro Show How AI Is Growing Up11:25 Broadcom's New VMware Plan? Fewer Partners, More Control  This is the Business of Tech.     Supported by:  https://afi.ai/office-365-backup/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The First Minister answers questions from Party Leaders and other MSPs in this weekly question time. Topics covered this week include: Ben Macpherson To ask the First Minister how the Scottish Government is supporting film and TV production in Edinburgh and throughout Scotland. Roz McCall  To ask the First Minister what the Scottish Government's response is to reports that Police Scotland's national child abuse investigation unit now carries out 700 child sexual abuse investigations a year, representing an increase of 30% since 2015. Mark Ruskell  To ask the First Minister what action the Scottish Government is taking to secure a direct ferry route between Scotland and France. A full transcript of this week's First Minister's Questions is available here: https://www.parliament.scot/chamber-and-committees/official-report/search-what-was-said-in-parliament/recent-publication?meeting=16416&iob=140223

NWN Corporation has acquired InterVision Systems, a managed services provider known for its innovative IT solutions and a strong partnership with Amazon Web Services. This strategic acquisition aims to enhance NWN's offerings in customer experience, cybersecurity, and intelligent infrastructure, solidifying its position in the North American technology market. With the addition of 1,600 new accounts and approximately $470 million in sales, NWN is set to significantly improve its market presence and accelerate the digital transformation journeys of its clients. CEO Jim Sullivan emphasized that this move will allow NWN to provide a comprehensive suite of AI-managed services, positioning the company as a leader in the emerging AI-native platform MSP sector.Empath, a training and education platform for managed service providers, has successfully raised $2 million in funding backed entirely by industry insiders. This initiative aims to deepen community engagement and give MSPs a stake in the platform's growth. Co-founder Wes Spencer highlighted the importance of having funding from within the MSP ecosystem, fostering loyalty and advocacy among investors who are also customers. While the funding model is innovative, concerns remain regarding its scalability and governance, particularly as future funding rounds may require traditional venture capital or private equity involvement.The podcast also discusses the introduction of AI agents by major tech companies like Microsoft, Snowflake, and Google, which are reshaping the managed service provider landscape. These AI tools are designed to enhance data analysis and automate workflows, allowing businesses to operate more efficiently. As AI agents become more integrated into everyday operations, MSPs must adapt their service offerings to meet the evolving needs of their clients, focusing on governance, data management, and workflow alignment.Finally, the episode touches on a collaborative effort among major tech firms to create a public glossary for state-sponsored hacking groups and cybercriminals. While this initiative aims to reduce confusion in the cybersecurity landscape, critics argue that it does not address the underlying challenges of attribution and operational defense. The podcast emphasizes the need for standardized threat intelligence delivery to help MSPs navigate the complexities of cybersecurity and build trust with their customers.  Four things to know today  00:00 NWN's $470M InterVision Deal Signals Strategic Shift Toward End-to-End AI-Managed Services04:18 Empath Raises $2M from MSPs, Blending Customer Ownership with Startup Capital07:09 AI Agents Go Mainstream: From MSP Operations to M365 and Edge, the Stack Is Shifting10:19 Glossary Effort Shows Progress on Language, Not Yet on Coordination Supported by:  https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

ConnectWise has launched a unified MSP platform and an ASIO-powered professional services automation (PSA) solution at their IT Nation Secure event. The new offerings aim to streamline operations for managed service providers (MSPs) by providing features such as unified log management, automated alert triage, and customizable dashboards. The ConnectWise Pro package bundles essential tools into a single contract, allowing partners to choose flexible pricing models. This strategic move is designed to enhance operational efficiency and position ConnectWise as a central player in the MSP ecosystem.In a significant industry shift, Kaseya has appointed Rania Sukar as its new CEO, coinciding with ConnectWise's event. Sukar, a former executive at Google and Intuit, brings a wealth of experience in technology solutions for small businesses. Her focus on enhancing customer experience and leveraging artificial intelligence (AI) for profitability reflects a broader trend in the industry. The timing of her appointment is seen as a strategic maneuver to capture attention during a competitor's major announcement, indicating Kaseya's intent to assert its presence in the market.Breach SecureNow has introduced the first generative AI certification program tailored for MSPs, aiming to equip them with the knowledge to guide clients through AI adoption. This certification is crucial as AI becomes increasingly integrated into small and medium-sized businesses, often without proper management. By providing a structured framework for AI usage and cybersecurity best practices, Breach SecureNow positions itself as a leader in AI training for MSPs, potentially setting a standard in the industry.The venture capital landscape is undergoing a transformation, with a notable slowdown in traditional funding rounds, particularly at the seed stage. New data indicates that nearly half of all seed deals are now classified as bridge rounds, reflecting market volatility. Investors are shifting their focus towards acquiring established service-oriented companies and enhancing them with AI, a strategy that could reshape competition and valuation in the IT services sector. This evolving investment model emphasizes the need for MSPs to adapt to the changing landscape and consider how AI can enhance their operations and profitability. Four things to know today 00:00 ConnectWise Modernizes PSA, Bundles Tools Under “Pro” Brand, and Launches Endpoint Solution with Microsoft and Pax803:56 New Kaseya CEO Rania Succar Brings Small Business Tech Focus, Amid Strategic Timing06:25 Breach Secure Now Launches First AI Certification for MSPs as NinjaOne Acquires Dropsuite, Radware Expands Threat Intel08:47 As Series A Deals Collapse, Investors Shift to AI-Powered Roll-Ups of Service Businesses This is the Business of Tech.    Supported by: https://getflexpoint.com/msp-radio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Delve into the intricacies of Technology Business Reviews with host Brian Doyle on MSP Business School. Explore how these reviews have evolved and learn innovative strategies for engaging clients amid data overload. Brian outlines a quarterly approach to QBRs, focusing on core reviews, security, health, and a year-end summary. Discover how to create joint strategic plans, assess risks, and gather valuable feedback from stakeholders. This episode is essential for MSPs looking to refine their client engagement strategies and optimize their review processes. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

In this episode, Laura sits down with Mark Loveys, CEO of Datagate, to talk about something most MSPs don't think about until it becomes a problem — billing. Mark shares how Datagate makes telecom billing easier by integrating directly with the tools MSPs already use. The goal is simple. Help MSPs bill everything in one place, under their own brand, and eliminate the back-office headaches that slow down growth. You'll hear: How Datagate got its start and found product-market fit early on Why unifying billing helps MSPs grow faster and keep customers longer What separates the MSPs who scale from the ones who stall Real examples of how automating billing led to more revenue without more staff Why AI and automation are changing the future of billing If you're serious about growing your MSP, this episode will give you a new way to think about billing as a growth lever instead of just an admin task. Listen in for a practical, CEO-to-CEO conversation about solving real problems and scaling smart. ________________________________________________________________ About The Business Growers: Many Managed Services Providers and IT companies struggle to grow because they are constantly putting out fires and don't have the bandwidth to focus on enhancing client experience and executing strategies required to scale the business. At The Business Growers, we believe you shouldn't have to navigate the complexities of client experience alone. We work exclusively with MSPs and IT companies, serving as their CX dream team and offering a proven framework for revenue growth through exceptional client experiences.

In this conversation, Adam Walter and Jason Makevich discuss the innovative solution called Island for MSPs, which is designed to enhance the capabilities of managed service providers. They explore the features of the Island Enterprise Browser, its benefits for remote workforces, and how it can significantly reduce costs while improving security and productivity. The discussion also covers the transition for MSPs to adopt this technology, the potential for increased profitability, and the importance of zero trust principles in cybersecurity. Jason emphasizes the future of MSPs in a rapidly evolving tech landscape and encourages listeners to consider Island as a key solution for their business.

In this episode of TubbTalk, Richard Tubb speaks to Kevin O'Loughlin, the founder of Irish MSP Nostra. He started it in 2006 with the aim of making a positive impact and demonstrating Ireland's potential for global success. From a starting pioneering cloud email adoption service in 2007, Nostra has grown to deliver €50,000,000 in annual revenue and is growing at 30% year on year through strategic acquisitions and organic growth. And it's on its journey to become a market leading, full-service IT managed service of either business.Kevin tells Richard why he founded Nostra, their approach to cybersecurity and the tech stack they use, as well as why cannibalising the services they offer has led to growth. Richard asks Kevin about the companies they partner with and why it's important to nurture your vendor relationships. They also discuss why MSPs are so resistant to change in an industry where change happens constantly.Having gone through several mergers and acquisitions, Kevin explains Nostra's approach to them and red flags to be aware of. He also shares his tips on choosing the right tools for your MSP without feeling overwhelmed. Finally, Richard asks Kevin how he became an Entrepreneur of the Year finalist and what that meant for him and Nostra. Kevin shares how he keeps going when things are hard, and reveals his biggest inspirations.Mentioned in This EpisodeNostraMSP community: IT NationCybersecurity and backup: DattoCybersecurity software: AcronisIT management software: KaseyaCybersecurity partner: HuntressCybersecurity software: WebrootSOC as a Service: Enhanced (Formerly InSoc) MSP solutions: BarracudaPSA tool: AutotaskNetwork security: SonicWallCloud marketplace: Pax8Book: Rhonda Byrne: The SecretInvestor: Ray Dalio Author and speaker: Tony RobbinsInvestor: Warren Buffett

Now before you switch off thinking budgeting is just about spreadsheets and cutting back on your coffee spend, think again. Clare Elliott walks us through why budgeting, forecasting and cashflow management are the backbone of every high-performing, profitable MSP. It's not about being an accountant. It's about stepping into your CEO role and giving yourself the tools to make better, faster decisions with confidence.  Too often MSPs fall into the trap of looking at what's in the bank and thinking that's enough. But as Clare points out, without a proper budget, you're flying blind. You might have cash now, but do you know what's around the corner? Are you really in control of your business or just reacting to it? Budgeting allows you to reverse engineer your goals, spot the gaps early and drive the right actions. It's confronting at times, yes. But the clarity it gives you is worth its weight in gold.  We talked about why so many business owners avoid budgeting altogether. The answer? It's uncomfortable. It's time consuming. And it forces you to look reality in the eye. But once you do, as I shared from personal experience, it becomes incredibly empowering. Just like mapping out your retirement plan, creating a budget gives you that sense of control and direction. And as Clare Elliott says so well, it's all about having a clear destination and a route to get there.  When it comes to forecasting income, we broke down why simply relying on your monthly direct debits isn't enough. Clare explained how even with recurring revenue, clients leave, services change and prices rise. Without a plan to add new clients or adjust pricing, your business starts moving backwards. So we explored how to break down income forecasting into manageable chunks: from what's already secured, to potential upsell opportunities, to the leads you haven't even generated yet. Clare made a really strong point here. If you're standing still, you're actually going backwards, especially if you're not increasing prices annually.  We also got into the nitty gritty of budgeting for costs. From fixed overheads and vendor costs to salaries and project delivery, Clare Elliott laid out the foundations of building a practical budget. The advice was simple but powerful: start with what you know, build in contingency, and always allow for profit and savings. And if you're not reviewing your projects after delivery, you're probably leaving money on the table. It's not just about quoting right the first time. It's about learning and refining the process with every job.  Another brilliant insight from Clare was how budgeting drives change. Once you know what profit you want at the end of the year, you can work backwards to see what sales are needed and what activity has to happen to get you there. It's not about hoping. It's about planning. The budget becomes the engine room of your business, and it's how you avoid that constant cycle of feast and famine.  We then moved on to how budgeting and forecasting translate into cashflow management. Because let's face it, profit is great, but cash is king. You can be profitable on paper but still run out of money if clients pay late or vendors need paying early. Clare walked us through the importance of understanding timing, building up cash reserves and planning for VAT, PAYE and corporation tax well in advance. No surprises, no panic, just a clear picture of what's coming.  We also covered what a typical finance function looks like as an MSP grows. Clare Elliott shared some cracking advice on when to bring in bookkeepers, management accountants or part-time finance directors, and what to expect at each stage of business maturity. Whether you're turning over half a million or pushing past the seven-figure mark, having the right financial support in place can be a game changer.  We wrapped up with some solid troubleshooting tips for when things go off course. From negotiating with vendors to accelerating debtor collections, Clare gave us a toolkit to lean on in the tough times. But the consistent message throughout was clear: don't bury your head in the sand. Budgeting is not a punishment. It's a plan. And it's the fastest way to create freedom, profit and peace of mind in your MSP.  So if you're ready to stop winging it and start budgeting like a boss, go back and listen again. Build your first forecast. Book some time with your FD or accountant. Or reach out to us and we'll help you figure out what steps to take next. As Clare Elliott so rightly put it, if you're already doing well without a budget, just imagine what you could achieve with one.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

In this podcast, Ray reveals the real reason marketing strategies like cold calling, LinkedIn outreach, and paid ads fail for MSPs—and the mindset shift you need to make any of these strategies actually deliver results.//Welcome to Repeatable Revenue, hosted by strategic growth advisor , Ray J. Green.About Ray: → Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on: YouTube | LinkedIn | Facebook | Twitter | Instagram

▸ Get My Free MSP Sales Toolbox: https://msp.sale/yt-toolbox▸ Join My Newsletter for Weekly Sales Strategies: https://rayjgreen.beehiiv.comHey, I'm Ray Green. I'm a strategic growth specialist for B2B companies.Since this is social media and anyone can claim anything, here's a quick rundown of my background:Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where I doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.Former CEO operator for several investor groups where I led turnarounds of recently acquired small businesses.Founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.comSales & Sales Management Expert in Residence at the world's largest IT business mastermind.Founder of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.comI'm breaking down why hiring traditional salespeople can actually stall your MSP's growth in 2025, and sharing the component-based system approach that hundreds of successful MSPs use instead. Learn how to avoid expensive hiring mistakes and build scalable sales processes that don't create key-man risk in your businessCHAPTERS:00:00 - Introduction to Hiring Salespeople for MSPs00:52 - Risks of Hiring Salespeople04:50 - The Consequences of Hiring the Wrong Person08:44 - Mindset for Growth12:42 - Building a Scalable Sales System15:13 - Navigating the Hiring Process19:01 - Conclusion

Steve Copeland, the CEO of Rhythmz a premier network support partner for MSPs that delivers 5G network solutions where traditional legacy solutions are no longer … Read more The post How 5G-Powered MSPs Are Building Safer Sites, Smarter Events and Stronger Disaster Response appeared first on Top Entrepreneurs Podcast | Enterprise Podcast Network.

Exploring a Use Case of Artificial Intelligence Assistance with Understanding an Attack Jennifer Wilson took a weird string found in a recent honeypot sample and worked with ChatGPT to figure out what it is all about. https://isc.sans.edu/diary/%5BGuest%20Diary%5D%20Exploring%20a%20Use%20Case%20of%20Artificial%20Intelligence%20Assistance%20with%20Understanding%20an%20Attack/31980 Ransomware Deployed via SimpleHelp Vulnerabilities Ransomware actors are using vulnerabilities in SimpleHelp to gain access to victim s networks via MSPs. The exploited vulnerabilities were patched in January. https://news.sophos.com/en-us/2025/05/27/dragonforce-actors-target-simplehelp-vulnerabilities-to-attack-msp-customers/ OS Command Injection in Everetz Equipment Broadcast equipment manufactured by Everetz is susceptible to an OS command injection vulnerability. Everetz has not responded to researchers reporting the vulnerability so far and there is no patch available. https://www.onekey.com/resource/security-advisory-remote-code-execution-on-evertz-svdn-cve-2025-4009

DragonForce has emerged as a significant threat actor in the cybercrime landscape, targeting vulnerabilities in the SimpleHelp remote monitoring and management tool to execute sophisticated ransomware-as-a-service attacks against managed service providers (MSPs). Recent incidents have highlighted how attackers exploited known vulnerabilities, including path traversal and privilege escalation issues, to deploy DragonForce ransomware, which involved exfiltrating sensitive data and employing double extortion tactics. While some clients were protected by endpoint security measures, others suffered significant impacts, underscoring the importance of maintaining IT hygiene and patch management.The rise of DragonForce is indicative of a broader trend where low-key remote monitoring and management vendors become high-risk entry points for cybercriminals. The evolution of DragonForce from disruptive ransomware player to a full-blown ransomware-as-a-service operator executing targeted extortion campaigns raises alarms about the security of tools widely used by small and medium-sized businesses (SMBs). This situation serves as a reminder that disclosed vulnerabilities can become weaponized if organizations fail to prioritize patching and security measures.In another concerning development, ConnectWise's ScreenConnect has been identified as the most abused legitimate remote access tool in cyberattacks, accounting for a significant percentage of active threat reports. Cybercriminals are hijacking these tools, typically used by IT professionals, to infiltrate systems and deliver malicious software. The increasing popularity of ScreenConnect has raised vendor trust concerns among IT service providers, prompting discussions about the implications of using such tools in an environment where they can be misused, even without technical exploits.Microsoft is also making waves in the patch management landscape by introducing a Windows Update Orchestration platform that allows app developers to integrate their update processes into the Windows 11 framework. This initiative aims to create a unified system for managing updates across devices, addressing user concerns about fragmented experiences. The implications of this change are profound, as it positions Microsoft as a central authority in the software update lifecycle, potentially reshaping how managed service providers and security teams approach patching and update management in the future.  Four things to know today00:00 DragonForce Targets SimpleHelp Vulnerabilities in MSP-Focused Ransomware Campaign03:30 ConnectWise ScreenConnect Now the Most Abused Remote Access Tool in 2025 Cyberattacks, Report Finds05:56 Unified Patch Control: Microsoft's Update Orchestration Platform Threatens RMM Value Propositions08:55 Actionable AI: Governance Framework and MCP Protocol Deliver Real-World Benefits Amid Hype  This is the Business of Tech.     Supported by:  https://syncromsp.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

“The opportunity is real, the margin is built-in, and the customer already trusts you.” — Jake Jacoby, TELCLOUD In the latest episode of POTS and SHOTS, Doug Green, Publisher of Technology Reseller News, sits down once again with Jake Jacoby, co-founder of TELCLOUD, for a fresh look at one of the hottest—and simplest—ways for resellers to grow revenue in 2025: POTS replacement. This installment of the TELCLOUD series focuses on keeping it simple. Jake walks us through how TELCLOUD 's white label program empowers resellers to launch fully branded POTS replacement services without the headaches—no heavy lifting, no upfront hardware costs, and no telecom experience needed. “Telecom might be complicated,” says Jacoby, “but we make it easy. Resellers can use our platform to deliver complete solutions—connectivity, equipment, install, support, even billing—under their brand.” And for those not ready to fully commit, TELCLOUD offers a tiered entry path. Whether you're ready to become a full reseller or just want to earn commissions through agent partnerships, TELCLOUD has a model to fit your readiness—and your customers' needs. Jacoby explains how TELCLOUD's OPEX model and turnkey setup allow partners to begin earning revenue from day one, enabling anyone from seasoned MSPs to telecom newbies to enter the POTS replacement space with confidence. “Some MSPs don't even do telecom—but they're already in front of elevators, alarm systems, fire panels. They're standing right in front of the POTS opportunity.” And of course, it wouldn't be POTS and SHOTS without tequila. This week's pour: Fortaleza Still Strength Blanco—unaged, uncut, and packed with flavor. “It's strong, spicy, and pure—just like our message today,” says Jacoby. Next episode: Fixed Wireless Access with Verizon Business' Jennifer Skinner Tune in as we explore what's brewing in broadband, and how resellers can tap into new connectivity models. Learn more about TELCLOUD: https://telcloud.com 844-900-2270

The First Minister answers questions from Party Leaders and other MSPs in this weekly question time. Topics covered this week include: Clare Adamson To ask the First Minister whether he will provide an update on the Scottish Government's latest engagement with the UK Government regarding its plans for the winter fuel payment and any implications for the Scottish Government's work to deliver a universal Pension Age Winter Heating Payment in Scotland. Stephen Kerr To ask the First Minister, in light of it being almost five years since the Scottish Government committed to spending £60 million to renew every play park in Scotland and of reports that less than half of the funding has been spent, what action the Scottish Government is taking to ensure that children do not miss out on renewed facilities. Monica Lennon (S6F-04140) To ask the First Minister what action the Scottish Government is taking to maintain its policy aim of keeping pace with the EU on environmental protection. Willie Rennie To ask the First Minister for what reason there has reportedly been no financial agreement between the Scottish Funding Council and the University of Dundee, in light of the alternative financial recovery plan being launched four weeks ago. A full transcript of this week's First Minister's Questions is available here: https://www.parliament.scot/chamber-and-committees/official-report/search-what-was-said-in-parliament/recent-publication?meeting=16416&iob=140223

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss their Memorial Day experiences before diving into a deep discussion about the future of Managed Service Providers (MSPs) and the impact of AI on the industry. They examine predictions for 2026, including the staggering forecast that 75% of MSP services will be delivered by AI within the next few years. They emphasize the importance for MSPs to innovate and adapt to stay relevant. The episode also covers recent news, including a significant partnership between Qualcomm and Dell, updates on legal issues faced by Delta Airlines and CrowdStrike, and an overview of the Gartner Magic Quadrant for 2025 in the security sector. The hosts also share personal updates and upcoming events, including James Kernan's Mastermind live event and Amy's new portable Starlink Mini for connectivity on the go. --- Chapter Markers: 00:00 Introduction and Hosts Welcome  01:25 MSP Question of the Week: Predictions for 2026  02:40 Impact of AI on MSP Services 04:55 Challenges and Opportunities for MSPs 14:24 CrowdStrike and Delta Airlines Incident 16:40 AI in the News: Qualcomm and Dell Partnership 20:42 Gartner Magic Quadrant for 2025 22:37 Upcoming Events and Announcements 24:21 Starlink Mini Purchase and Plans 26:01 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com  

Send us a text

In this conversation, Adam Walter and Jason Makevich discuss the evolution of Managed Service Providers (MSPs) and the increasing importance of cybersecurity, particularly in the context of ransomware. They explore how MSPs have had to adapt to the changing landscape of technology, including the rise of AI, and the need for innovation to stay competitive. Jason shares insights on the future of MSPs, emphasizing the importance of specialization and the role of AI in shaping the industry. The discussion highlights the challenges and opportunities that lie ahead for MSPs as they navigate these changes.

Craig Taylor is a seasoned cybersecurity leader, CISSP since 2001, and co-founder of CyberHoot, a fully automated SaaS platform that teaches cyber literacy to SMBs and MSPs. As a virtual CISO for over 35 companies and founder of a growing vCISO peer group, he brings deep expertise and collaborative insight to the cybersecurity field. A gifted speaker, Rotarian, and cancer research fundraiser, Craig blends technical leadership with a passion for service and community.Master of Your Crafts is a captivating podcast featuring conversations with individuals who have dedicated themselves to mastering their craft. Whether it's a gift, talent or skill that comes naturally to them, these individuals have taken ownership and honed their abilities to perfection. Through deep conversation, we delve into their inner dialogue, actions and life circumstances offering words of wisdom to empower and guide you on a journey to becoming the master of your own craft.For more information, visit our website https://masterofyourcrafts.com and Bright Shining Light Website: https://brightshininglight.comStay connected with us:- Facebook: https://www.facebook.com/masterofyourcrafts- Instagram: https://www.instagram.com/MasterOfYourCrafts/- Spotify: https://open.spotify.com/show/1M0vp9HoK7kkP1w4ij7PJd?si=7d383a92b93b4e2c- ApplePodcast: https://podcasts.apple.com/ca/podcast/master-of-your-crafts/id1512818795- Amazon Music: https://music.amazon.ca/podcasts/b15079de-bc6a-487c-b8f8-faca73d0f685/master-of-your-crafts- Google Play: https://podcasts.google.com/feed/aHR0...

A historic gap between consumer sentiment and economic data is raising concerns about future tech spending. Despite positive economic indicators, such as a steady unemployment rate and a slight increase in the Consumer Price Index, consumer confidence is faltering, as evidenced by a significant drop in the Consumer Sentiment Index. Analysts from Bank of America have noted that this disconnect, the widest on record, suggests that businesses, particularly in sectors sensitive to consumer demand, may become more risk-averse in their tech investments. This could lead to longer sales cycles and a shift in budget approvals for tech solutions. The delivery of cloud services is evolving, with a focus on outcomes rather than just uptime. A recent survey by the International Data Corporation emphasizes that managed service providers (MSPs) must prioritize customer success and align their services with clients' business objectives. As cloud technology becomes more integral to business transformations, MSPs are encouraged to move beyond traditional service level agreements (SLAs) and adopt a value-oriented approach. This shift is crucial to avoid commoditization and maintain profitability in a competitive market. TD Cinex has introduced a new Partner Loyalty Program aimed at strengthening relationships with business partners through rewards similar to consumer loyalty programs. This initiative reflects a growing trend in the industry, where partners increasingly value loyalty incentives over traditional vendor benefits. However, there is skepticism regarding the effectiveness of such programs, as some partners argue that consistent pricing and margin protection are more critical than loyalty perks. The challenge for vendors and distributors will be to ensure that these programs deliver tangible value rather than merely serving as marketing optics. The Massachusetts Institute of Technology (MIT) has retracted a controversial AI research paper that claimed artificial intelligence enhances productivity in research settings. The paper, which suggested that AI tools led to increased discoveries but decreased job satisfaction among researchers, faced scrutiny from both economists and computer scientists. MIT's decision to withdraw the paper signals a growing skepticism towards AI productivity claims, indicating that the market will demand more verifiable and transparent evidence before accepting AI as a driver of innovation. This development is seen as a positive step towards ensuring the integrity of research in the field of artificial intelligence.  Four things to know today  00:00 Vibes vs. Reality: Sentiment-Economy Gap Widens, Signaling Risk for Tech and Retail Spending04:35 IDC Survey Urges MSPs to Align Cloud Services with Business Outcomes, Not Just SLAs06:00 Perks or Just Packaging? TD SYNNEX Adds to Loyalty Trend with New Partner Program08:19 Flawed AI Research Spurs MIT Retraction, Reflecting Broader Demand for Verifiable Innovation Claims  This is the Business of Tech.      Supported by:  https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech