Podcasts about msps

AI infrastructure spending is rapidly increasing, with major technology companies such as Google, Microsoft, and Amazon projected to invest over $300 billion by the end of 2025. This surge is primarily driven by the demand for data centers and GPU capacity to support artificial intelligence initiatives. While the Federal Reserve indicates that current investments differ from the dot-com boom due to stronger earnings among leading firms, analysts caution that excessive debt-fueled expansion could pose risks if AI does not deliver the anticipated returns. The insurance sector is particularly optimistic, with 67% of CEOs expecting returns on AI investments within three years, a significant increase from 20% the previous year.Alphabet reported a quarterly revenue of $102.35 billion, exceeding expectations, with a notable 34% growth in cloud revenue. Amazon's cloud division, AWS, also showed resilience, generating $33 billion in net sales despite a global outage. Microsoft reported $49 billion in cloud revenue, with Azure experiencing a 40% year-over-year growth. However, Microsoft faced challenges with capacity shortages, which could limit revenue potential. Additionally, OpenAI reported a net loss of $11.5 billion, impacting Microsoft's financials due to its significant investment in the AI company.In the small business sector, sales transactions increased by 8% in the third quarter of 2025, although owner confidence has declined due to inflation and rising operational costs. Many small business owners are motivated to sell before conditions worsen, with a notable number of buyers identified as corporate refugees seeking stability in essential service sectors. This trend presents an opportunity for IT providers to offer tailored technology solutions to these new business owners, who may lack expertise in setting up necessary systems.For Managed Service Providers (MSPs) and IT service leaders, the current environment presents both challenges and opportunities. As AI drives infrastructure upgrades, providers must help clients navigate the complexities of AI investments, ensuring they understand when AI initiatives are financially viable versus when they may be overhyped. Additionally, the increase in small business sales indicates a demand for reliable technology setups, providing MSPs with a chance to offer essential services that facilitate smoother transitions for new business owners. Three things to know today00:00 AI Spending Soars Past $300 Billion as Cloud Titans Post Record Earnings and Mounting Risks06:15 AI Gold Rush: Big Tech's Billion-Dollar Bet Fuels Cloud Expansion, CEO Optimism, and Debt Warnings10:26 Small Business Sales Surge as Inflation Saps Confidence and Corporate Refugees Step In This is the Business of Tech.    Supported by:  https://scalepad.com/dave/https://getflexpoint.com/msp-radio/

Andrew Jordan, a CPA specializing in IT services and managed service providers (MSPs), discusses the implications of recent tax code changes for MSPs. The new legislation, referred to as the "big, beautiful bill," has introduced significant modifications, including the reinstatement of 100% bonus depreciation. This allows MSPs to write off the full cost of new servers and equipment in the year they are put into service, which can greatly benefit their financial planning and tax strategies.Jordan also highlights the expansion of Qualified Small Business Stock (QSBS) provisions, which can enable certain small businesses to sell their stock without incurring taxes. This is particularly relevant for MSPs considering an exit strategy, as it can mean retaining more of the sale proceeds. However, to qualify, businesses must be structured as C corporations, which is less common among MSPs that often operate as S corporations. Jordan emphasizes the importance of planning and understanding the implications of this structure for future sales.Additionally, the conversation touches on the Research and Development (R&D) tax credits, which are broader than many realize. Activities such as developing new automation scripts or configuring server setups can qualify for these credits, potentially leading to significant tax savings. Jordan advises MSPs to track their labor costs and time spent on R&D activities, as this can help determine eligibility for credits and refunds.Finally, Jordan addresses the potential changes to overtime deductions and the importance of aligning with a CPA who matches the business owner's risk tolerance. He encourages MSPs to stay informed about these evolving tax regulations and to consider how they can optimize their financial strategies in light of these changes. The discussion underscores the need for proactive financial planning as MSPs prepare for future growth and potential sales.

Agentic AI is emerging as a significant force in the managed services sector, with the potential to automate up to 80% of routine tasks. Howard M. Cohen and Karl Palachuk, both seasoned experts in the IT partner ecosystem, discussed the current confusion among Managed Service Providers (MSPs) regarding the application and benefits of agentic AI. They emphasized the need for MSPs to understand the distinction between assistive and autonomous agents, as well as the importance of developing a clear strategy for integrating AI into their service offerings.Cohen highlighted the proliferation of misinformation surrounding AI, particularly at industry conferences, which has contributed to the uncertainty among MSPs. He has created a dedicated platform, Gentic MSP, to curate relevant AI news and insights specifically for MSPs. The conversation also touched on the necessity for MSPs to adapt their roles and workflows in response to AI advancements, with a focus on leveraging AI tools to enhance operational efficiency and client service.The episode also explored the historical context of automation in IT services, drawing parallels between the current AI landscape and the earlier adoption of cloud technologies. Palachuk noted that many IT consultants have not needed to develop deep automation skills due to the rise of cloud solutions, which may hinder their ability to capitalize on AI opportunities. Both experts agreed that MSPs must proactively build internal expertise in AI to remain competitive, rather than waiting for the market to mature.For MSPs and IT service leaders, the key takeaway is the urgency to embrace AI as a tool for enhancing service delivery and operational efficiency. By investing in training and developing partnerships with AI solution providers, MSPs can position themselves as forward-thinking solution providers rather than falling behind in a rapidly evolving landscape. The discussion underscores the importance of adapting to technological advancements to meet client needs effectively.

The 2025 State of the MSP Report from TechPartners reveals a rapidly evolving managed service provider (MSP) industry, with nearly half of surveyed MSPs reporting revenues below $5 million. This indicates a market ripe for consolidation, as 60% of MSPs express interest in acquiring other firms while 28% are open to being acquired. The report highlights a shift in MSP roles, with 68% positioning themselves as one-stop-shop partners and 44% identifying as security partners, reflecting a growing demand for enhanced service offerings. However, only 16% of MSPs have audited their internal processes for compliance, suggesting that many are investing in advanced technologies like artificial intelligence (AI) on unstable foundations.Flamingo, a Miami-based startup, has launched OpenFrame, an open-source platform designed to reduce costs for MSPs, which typically operate on low-profit margins of 8-12%. With $2.2 million in pre-seed funding, Flamingo aims to enhance operational efficiency and profitability, potentially increasing margins to 50-60%. Meanwhile, SuperOps has introduced an AI-native unified endpoint management platform targeting IT departments directly, consolidating workflows across various operating systems. This shift raises questions for MSPs about competition and the evolving landscape of IT service delivery.Air IT Group has rebranded to focus on empowering small and medium-sized enterprises in the UK by integrating AI and automation into their service model. This approach aims to transform technology from a burden into a growth enabler, addressing the underutilization of technology among SMEs. The company emphasizes the importance of enhancing customer experience and improving internal resource utilization, showcasing a trend where MSPs are moving from merely fixing technology to driving business outcomes.For MSPs and IT service leaders, the implications of these developments are significant. As the industry matures, those who standardize, document, and measure outcomes will gain leverage in a consolidating market. The focus on governance and accountability in AI deployment will be crucial, as automation increasingly takes on operational tasks. MSPs must adapt their business models to prioritize outcome-based delivery rather than traditional billing methods, ensuring they remain competitive in a landscape where AI capabilities are becoming commonplace.Three things to know today00:00 TechPartner's 2025 MSP Report: Small Firms Chase AI, While Consolidation Accelerates04:12 Flamingo's OpenFrame Challenges Legacy RMMs as SuperOps Goes Direct and Air IT Doubles Down on AI07:47 Agentic AI Forces a Redesign: Why Governance, Not Gadgets, Will Define the Next MSP Era This is the Business of Tech.    Supported by:  https://saasalerts.com/mspradio/

At the Crexendo UGM, Doug Gaylor, President & COO of Crexendo, told Technology Reseller News Publisher Doug Green that AI is the next industry “game changer”—not just for cost savings, but for making money. Gaylor outlined how Crexendo's ecosystem now includes pre-integrated, ready-to-sell AI applications—such as an AI receptionist—that partners can brand, lightly tailor, and deploy quickly. “It's not about how they save money with AI—it's how they make more money with AI,” he said, citing examples like a 15-person HVAC firm in Phoenix using AI to book, reschedule, and triage calls 24/7, driving more completed jobs and higher dispatch efficiency. Gaylor emphasized that these AI services layer onto Crexendo's concurrent-use UCaaS model, enabling partners to widen margins versus per-seat competitors and expand account value. The typical customer paying about $350/month could grow to $500/month with AI-enabled workflows—“a win for the end customer, a win for our partners, and a win for Crexendo,” he noted. He also highlighted hospitality use cases (e.g., guest services requests, spa scheduling, towel deliveries) where instant responses boost satisfaction while human associates focus on higher-value tasks. The UGM itself reflected strong momentum, with record attendance and sponsorship and partners asking for Gaylor's slides to brief their teams. Looking beyond the Crexendo community, Gaylor invited BroadSoft and MetaSwitch operators to consider migrating, pointing to multiple recent conversions and asserting that the move delivers gains in technology, cost structure, and partnership support. Learn more: crexendo.com.

At the Crexendo UGM, Amit (Bodhi) Bijlani, Co-Founder and CEO of Voxtell AI, joined Technology Reseller News Publisher Doug Green to discuss how his company is reshaping the way service providers deploy conversational AI. Fresh off the CodeFest stage, Bijlani announced the launch of Voxtell AI's NetSapiens plugin—a light, embedded version of the company's full-featured voice AI assistant platform that integrates directly into the NetSapiens customer portal. “Our goal was to make AI accessible to every NetSapiens partner,” Bijlani said. “Now they can resell AI assistants to their customers without leaving the portal—they don't need another login or platform.” Voxtell AI's solution enables inbound and outbound AI calling, two-way SMS, knowledge base integration, lead scoring, data extraction, and recording and transcription—all within a fully white-labeled, reseller-ready environment. The company's new plugin uses NetSapiens single sign-on for frictionless access, allowing MSPs and partners to deploy AI assistants in under a day, while end users can train and launch their assistants in just minutes using existing web or Google Business data. Bijlani explained that the product evolved from analyzing Voxtell's own CDR data and identifying missed opportunities in after-hours and weekend calls. That insight led to a year-and-a-half development effort culminating in a scalable, omnichannel AI assistant platform that's both simple to deploy and deeply customizable. “We're giving service providers a fast, sticky way to add AI value to every account,” Bijlani noted, emphasizing that the solution integrates easily with CRMs and third-party apps through its MCP server. Whether connecting to Salesforce, HubSpot, or industry-specific systems like Open Dental, partners can extend automation and customer engagement without heavy development. For NetSapiens partners, this means new revenue, tighter customer relationships, and faster entry into the AI economy—all without leaving the familiar NetSapiens ecosystem. Learn more: voxtell.ai

At the final day of the Crexendo UGM, Thomas McCarthy-Howe, Chief Technology Officer at VCONIC, spoke with Technology Reseller News Publisher Doug Green about how VCONIC is redefining communications data with the introduction of the vCon — a new IETF-standard file format that turns conversations into actionable, privacy-protected digital assets. “A vCon makes a conversation a first-class citizen,” McCarthy-Howe explained. “It contains everything that conversation means — who said it, who consented to it, and the context around it — so AI can learn from it responsibly.” Unlike traditional recordings, a vCon combines audio, video, participants, consent, and metadata into a single secure container. This enables service providers, enterprises, and MSPs to use conversations for analytics, automation, and AI training while staying compliant with data privacy laws like GDPR and U.S. consumer-protection standards. McCarthy-Howe emphasized that this new format also delivers a major business advantage: it transforms ordinary SIP trunks into “smart trunks.” Because each vCon is a unique, regulated record, it becomes a differentiating asset — one that's difficult for competitors to replicate or for customers to migrate away from. “Once a service provider starts hosting conversations as vCons, they own a unique and irreplaceable data relationship with their customers,” he noted. Adoption is growing quickly. At this year's event, McCarthy-Howe said roughly one-fifth of attendees were already familiar with vCons and eager to learn how to integrate them. Use cases span UCaaS, contact centers, healthcare, finance, and even industrial settings — anywhere valuable insights are locked inside spoken interactions. “We're helping the industry move from dumb pipes to smart trunks,” he said. “vCons let the good guys do the right thing — and prove it.” VCONIC's technology is already deployed in production environments, processing over 30 million calls per month and supporting hundreds of thousands of active conversations. The company is now scaling partnerships with service providers, helping them turn customer conversations into high-value, AI-ready data streams. To learn more about the vCon standard and how VCONIC is enabling compliant AI-driven communications, visit vconic.com.

At the Crexendo UGM, Tim Wilbourn, Senior Vice President of Support and Customer Success at Crexendo, sat down with Doug Green, Publisher of Technology Reseller News, to discuss Crexendo's customer-first culture, the growing role of AI across communications, and the ongoing challenges — and opportunities — presented by 10DLC compliance. Wilbourn oversees Crexendo's customer support, managed services, and professional services teams, as well as its retail platform, giving him a unique vantage point across the company's ecosystem. “I have the pleasure of serving the community from every angle of customer success — hosted support, managed services, and direct platform management,” he said. “The best part is that I experience the same challenges our partners do, which helps us make meaningful improvements.” A central theme at this year's event, Wilbourn noted, was “AI everything.” From receptionist automation to transcription, call routing, and analytics, Crexendo partners are eager to implement AI-driven enhancements. “Everybody wants AI and they want it now,” he said. “But the key question is what do they want it to do, and how quickly can they deploy it?” Wilbourn's goal is to bring those solutions to life within the Crexendo VIP platform by integrating the event's showcased vendor technologies into live, real-world use cases. Turning to 10DLC compliance, Wilbourn described the rollout as “a bit of a fiasco” for the industry — though one that now represents a major opportunity for service providers. “Change is scary, and 10DLC caught a lot of the industry by surprise,” he explained. “We're seeing partners hesitant to sell SMS because of the complexity of registration and fear of noncompliance.” He emphasized that the potential fines for violations — sometimes thousands of dollars per message — can be intimidating, leading some providers to delay adoption. To address this, Crexendo is working closely with EVP partners and messaging providers such as Autom8ly, Textable, and Cinch to simplify compliance through automation and education. “Our goal is to take away the fear,” Wilbourn said. “No one wants to work with tools they don't understand. If we make it cleaner, faster, and more reliable, adoption will follow.” Wilbourn also sees these compliance challenges as a way for MSPs and resellers to deepen customer relationships. “Problems are opportunities,” he said. “If we can make 10DLC and other compliance requirements easier, our partners become heroes to their customers.” Crexendo's strategy remains focused on proactive support and continuous improvement. “We're resolving tickets faster, improving quality, and raising satisfaction scores,” Wilbourn noted. “The quote of the week? ‘Getting better.' And that's what we intend to keep doing — better every day.” To learn more about Crexendo's customer success initiatives and partner ecosystem, visit crexendo.com.

At the Crexendo UGM, Mark Vange, Founder and CEO of Autom8ly, sat down with Doug Green, Publisher of Technology Reseller News, to discuss how Autom8ly is redefining the role of AI in business communications — not as a distant automation layer, but as a cooperative partner working alongside people and processes. “AI isn't a box you plug in — it's more like hiring a new employee,” said Vange. “Our philosophy is cooperative AI: AI that works with you, using the tools you already have, to make your people more productive.” At Crexendo UGM, Autom8ly showcased its new 10DLC Onboarding Assistant, an AI-driven system that dramatically simplifies the complicated process of SMS compliance registration. Today, service providers can spend four to six hours helping a customer fill out their 10DLC brand and campaign applications — only to see a large percentage rejected on first submission. Autom8ly's onboarding AI guides end users step-by-step through the forms, using context-aware prompts and compliance logic to ensure accuracy. “We've taken a four-hour ordeal and turned it into a five-minute review,” Vange explained. “We're seeing first-submission success rates move from 8 percent to 95 percent. It's saving time, money, and frustration for everyone.” Beyond compliance automation, Autom8ly is also building advanced voice agents, real-time call assistance tools, and AI-powered QA and transcription systems that help service providers and their customers operate more efficiently. These tools can listen to live customer calls and instantly surface the right information — such as product details or appointment policies — enabling agents to provide accurate, immediate responses without extensive training. The result is a growing suite of AI tools built specifically for MSPs, resellers, and NetSapiens partners, allowing them to bring intelligent automation to verticals such as automotive, hospitality, veterinary care, legal services, and retail. Autom8ly's business model is 100 percent channel-based, designed to empower partners to deliver AI-enabled solutions under their own brands. “Our focus is on helping those who already understand their markets and customers succeed with AI,” Vange said. “We don't sell direct — we help partners integrate AI into their existing business models and deliver real, measurable value.” To learn more about Autom8ly's cooperative AI solutions and partnership opportunities, visit autom8ly.com.

At the Crexendo UGM, Wayne Landt, Vice President of Partner Operations and Success at RingLogix, spoke with Technology Reseller News Publisher Doug Green about how RingLogix is helping MSPs and resellers harness the power of AI-driven voice agents—bringing enterprise-grade innovation to the SMB market. RingLogix, a long-time NetSapiens partner, is best known as a white-label UCaaS provider, allowing MSPs to sell communications services under their own brands while maintaining customer ownership and stronger profit margins. But as Landt explained, the company's latest AI initiatives are expanding those opportunities even further. “We're making it simple for NetSapiens resellers to create and sell their own voice AI agents, directly within the platform they already use,” said Landt. “This gives them enterprise-level tools for SMB customers—tools that deliver real ROI.” RingLogix's new Prompt Builder and integrated workflow capabilities allow MSPs to design and deploy AI voice agents—from simple AI receptionists to complex customer-service and tech-support applications—without needing deep technical expertise. The goal is to help resellers enter the AI market quickly, profitably, and with minimal friction. At the event, Landt noted that interest among partners was high, reflecting a growing demand for AI-enhanced voice services across all business sizes. “MSPs are already hearing from customers who want to understand what AI can do for them,” he said. “Some are ready with defined use cases; others just want guidance. Either way, this is a ‘land-and-expand' opportunity. Start with an AI receptionist—then add more value as you go.” Looking ahead to 2026, Landt expects AI adoption to reshape how service providers build value. “There's a tremendous amount of opportunity,” he said. “The MSPs that embrace AI early will be the ones leading the next wave of growth.” To explore RingLogix's voice AI solutions—or try the new Prompt Builder—visit ringlogix.com or go directly to promptbuilder.ringlogix.com.

At the Crexendo UGM, Daniel Petrie, President and CEO of SIPez, joined Doug Green, Publisher of Technology Reseller News, to discuss how his company is helping service providers, MSPs, and developers unlock the power of vCon technology—turning everyday communications into actionable, AI-driven insight. Founded over 20 years ago, SIPez began as a consultancy specializing in SIP and VoIP software. Today, the company develops open-source frameworks that integrate with NetSapiens and other call center platforms, providing powerful data analysis and automation capabilities. “We give our partners tools to analyze customer conversations and build AI-based workflows—without having to write code,” said Petrie. “Our technology handles the heavy computation in the background while they deliver the insights to their customers.” SIPez's suite includes an open-source vCon stack and a vCon analysis engine that allow organizations to construct, store, and interpret conversational data across text, voice, or video channels. Petrie explained that vCon (Virtual Conversation) serves as a standardized container for communication data, preserving every relevant element of a customer interaction—from transcripts and audio to metadata and analytics. The key advantage, Petrie noted, is context. “The vCon gives you the ability to maintain continuity across an entire customer journey—so when a caller is transferred, the next agent knows what's already been said,” he explained. “It prevents customers from having to repeat themselves, and that's a huge improvement in both efficiency and experience.” SIPez recently joined the Crexendo EVP Program, further integrating its vCon technology into the NetSapiens ecosystem. The goal is to make conversational data analysis accessible to channel partners, helping them capture new value without complexity. “We help NetSapiens and Crexendo customers extract data, trigger events, and analyze conversations while they're still happening,” Petrie said. “It's about giving partners early insight and control over their customer interactions.” Beyond enhancing data analytics, vCon technology simplifies what was once a messy process of call detail records and partial transcripts. By consolidating information from multiple communication modes into one structured format, it enables faster insights, cleaner integrations, and more powerful automation opportunities. For Petrie, the excitement around vCon is just beginning. “It's amazing how many people here already understand the value of what we're building,” he said. “The fact that engineers and MSPs are reading the spec and engaging with it tells us this is going to reshape how call data is managed and analyzed.” To learn more about SIPez and its open-source vCon solutions, visit sipez.com.

Michael Assraf is building Flamingo, an open-source and AI-powered operating system for managed service providers. After exiting Vicarious in May 2024, he spent seven months on market research before writing a single line of code—conducting 15+ MSP interviews, mapping their complete tool stack economics, and testing distribution channels with a free community product. The research revealed a structural margin crisis: MSPs operate on 10-15% margins with 30% of revenue flowing to vendor payouts and 25-30% to technician labor. Meanwhile, private equity consolidation drives customer pricing down while legacy vendors raise prices. Michael closed a $2.2 million pre-seed in February 2025, built OpenMSP as a lead-gen vehicle that generated 1,000+ waitlist signups, and launched Open Frame with 70% of capital still in the bank. In this launch-day conversation, he breaks down why the $380 billion MSP market remains massively underinvested, how Facebook ads outperformed LinkedIn 5:1, and why he's giving away the core product while charging for hosted deployment. Topics Discussed: The seven-month research phase: 15+ MSP interviews, mapping 19 tool categories with pricing data, evaluating open source project maturity through commit frequency and VC backing MSP margin compression mechanics: 30% vendor payouts, 25-30% labor costs, 10-15% net margins being crushed by PE-driven consolidation and vendor price increases Building OpenMSP as distribution validation: four months before alpha, generated 1,000 waitlist signups and 200 Slack members while testing paid acquisition channels Why Facebook delivered 40%+ of leads at $6-8 CPL while outbound completely failed with IT-busy MSPs aged 25-50 in central US markets Launching with 70% of $2.2M pre-seed still in bank by solving for distribution and product-market fit before scaling headcount Open Frame's architecture: unified control plane over open source tools (RMM, SSO, zero trust) with dual AI agents—one for end users, one for technicians Offering both self-hosted (free, GitHub) and commercial SaaS (per-seat pricing starting January 2026) to build trust in an underserved market The MSP category opportunity: $380B market, 12% annual growth, 30-40K US MSPs, minimal VC-backed innovation against 20-year-old incumbents GTM Lessons For B2B Founders: Build lead-gen infrastructure before you have a product to sell: Four months before launching Open Frame, Michael shipped OpenMSP—a free tool that analyzes MSP tech stacks and suggests open source replacements. It wasn't a waitlist landing page; it delivered standalone value while capturing intent data. This generated 1,000 qualified signups and 200 Slack community members while simultaneously validating paid acquisition channels. By launch, he knew Facebook cost $6-8 per lead while outbound failed completely. Most founders build product first, then scramble for distribution. Michael inverted the sequence. Fire fast on sales hires in early stage, or don't hire them at all: Michael fired three VP Sales at Vicarious before learning the lesson: "The moment to bring salespeople is not when you are able to sell your product, is when someone else is able to sell your product." The critical test isn't whether the founder can close deals—founders sell vision and relationship. The test is whether a marketing person, SDR, or non-sales hire can generate revenue. Only then do salespeople accelerate an already-working motion. Hiring VP Sales at $50K ARR because the board wants "someone to own revenue" burns 12+ months and $200K+ learning this. Spend 6-12 months researching before building in unfamiliar markets: Michael conducted 15+ MSP interviews, mapped all 19 tool categories they use with pricing, evaluated open source alternatives by analyzing GitHub commit frequency and pull requests, identified which projects had VC backing for long-term viability, and tested multiple marketing channels before alpha deployment. This allowed him to launch with product-market fit indicators already validated and 70% of his $2.2M still in the bank. The alternative—build fast, iterate with customers—works when you deeply understand the market. When you don't, research is cheaper than pivots. Target categories where lack of innovation creates adoption momentum: MSPs represent 30-40K companies in the US alone, part of a $380B global market growing 12% annually. Yet VCs historically avoided the space assuming low ACV and high churn. The dominant platforms—ConnectWise, Datto, Asea—have existed 20+ years with minimal AI adoption or architectural modernization. Michael specifically chose MSPs because "in cyber security you would never get traction that we're getting right now unless you're spending millions of dollars." In crowded categories, distribution cost kills you. In starved categories, any credible innovation gets attention. Architect your product so adoption mechanically improves customer unit economics: Open Frame attacks both sides of MSP margin compression simultaneously. The open source tool suite eliminates the 30% of revenue paid to commercial vendors. The dual AI agent system (end-user self-service + technician orchestration) reduces the 25-30% spent on labor. Michael didn't find a problem and then figure out monetization—he reverse-engineered a solution where product adoption directly expands customer margins. When your product makes customers structurally more profitable, adoption isn't a marketing problem. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

In den letzten Tagen bin ich häufig gefragt worden, wie denn MSP GLOBAL in Barcelona gewesen ist. Daher möchte ich Eure Fragen gerne hier im Podcast beantworten, denn es gab viel spannenden Inhalt für MSP. Die Veranstaltung lieferte drei Tage mit viel positiver Energie, Inspiration und der Möglichkeit zu neuen Kontakten. Heute geht es darum, welche Zitate und Aussagen bei mir hängen geblieben sind. Und was wir als MSPs daraus für unser tägliches Geschäft mitnehmen können. ----------------------- Und mehr von Olaf Kaiser: www.linkedin.com/in/olafkaiser/ www.olaf-kaiser.coach/ www.ubega.de Direkt einen kostenfreien Termin mit Olaf buchen https://bit.ly/allgemeinen-termin-buchen

Recent advancements in quantum computing are pushing the technology closer to practical application, with companies like Google, IBM, and ICONIC making significant strides in stabilizing quantum systems. This progress poses risks to current encryption methods, as traditional security measures may become obsolete due to quantum capabilities. The National Institute of Standards and Technology (NIST) is advocating for the adoption of post-quantum cryptography (PQC) to protect sensitive data, emphasizing the urgency for organizations to reassess their security protocols. Failure to act could result in severe repercussions, including data breaches and regulatory noncompliance.Google's quantum computing division has published research demonstrating practical applications for quantum computers, such as using quantum technology for nuclear magnetic resonance to estimate atomic structures. The company is shifting its focus from merely proving quantum feasibility to making the technology cost-effective. Sundar Pichai, CEO of Alphabet, expressed optimism about the timeline for commercially viable quantum computing, while industry opinions vary, with some experts suggesting practical applications may still be decades away. This divergence highlights the uncertainty surrounding the timeline for widespread quantum adoption.In addition to quantum computing advancements, the episode discusses the integration of PQC into mainstream technology. Microsoft Windows 11 has begun incorporating PQC algorithms into its cryptographic APIs, allowing for the generation of PQC key pairs and hybrid TLS handshakes. Meanwhile, companies like Palo Alto Networks are updating their software to support quantum-resistant encryption. These developments indicate a growing recognition of the need for quantum-safe security measures as organizations prepare for the potential threats posed by quantum computing.For Managed Service Providers (MSPs) and IT decision-makers, the implications are clear: proactive measures are necessary to prepare for the quantum computing era. MSPs should assist clients in inventorying their cryptographic systems and developing a roadmap for adopting PQC. As the U.S. government urges organizations to transition to quantum-safe encryption by 2035, MSPs must prioritize updating protocols and exploring quantum-resistant solutions. The transition to quantum-safe encryption is a multi-year effort, and early preparation will help mitigate future risks associated with quantum advancements. One thing to know today00:00 All About Quantum Computing This is the Business of Tech.    Supported by:  

At the Crexendo UGM, Jonathon Alarcon, Senior Director of Technology, and Jake Jacoby, CEO of TELCLOUD, joined Doug Green, Publisher of Technology Reseller News, to discuss the company's channel-driven approach to modernizing analog infrastructure. With the copper network being decommissioned, TELCLOUD is helping partners capture new revenue by replacing POTS lines with smart, compliant, and resilient connectivity solutions. “We transform copper,” said Jacoby. “We're absolutely making analog great again for our partners. There's real opportunity in POTS one last time.” He explained that TELCLOUD's solutions enable MSPs and telecom providers to modernize elevator lines, fire alarms, blue-light phones, and other regulated endpoints—without compromising reliability or compliance. Alarcon, who has deep expertise in life-safety communications, emphasized how the company's technology supports critical applications. “Every elevator, every fire alarm, every emergency system still needs a phone line to stay compliant,” he said. “What we've done is create a platform that meets and exceeds those requirements while giving our partners new capabilities for video, data, and monitoring.” At the heart of this transformation is TELCLOUD's new POTSCAST line of devices, launched at UGM. These multi-purpose units use cellular connectivity and PoE backup to ensure continuous operation—even during power outages—and can stream video from elevator cameras directly to central monitoring stations. TELCLOUD's infrastructure is UL listed and adheres to NFPA and NEC standards, making it both compliant and future-proof. Equally important, TELCLOUD's model is 100% channel-focused. The company empowers partners to bring these services to their own customers under their own brands, offering either full-service white-label delivery—including porting, billing, and compliance—or flexible integration into existing telco and MSP environments. “We don't sell direct,” Jacoby noted. “We empower our partners to deliver compliant, high-value solutions to their end customers.” As a platinum sponsor of the conference, TELCLOUD's presence at the Fontainebleau Miami Beach drew attention for both its technical innovation and its signature “Make Analog Great Again” branding—a lighthearted nod to the serious business opportunity behind POTS transformation. For many partners, the discussion was a reminder that the analog world still holds enormous potential, and that modernization doesn't have to mean abandoning the trusted systems that keep people safe. To learn more about TELCLOUD's POTS replacement and compliance solutions, visit telcloud.com or explore the POTSCAST lineup at potscast.co.

The First Minister answers questions from Party Leaders and other MSPs in this weekly question time. Topics covered this week include: Emma Harper To ask the First Minister whether the Scottish Government has had any initial response from the UK Government in relation to the letter sent to the Minister of State for Food Security and Rural Affairs on 22 October regarding the Fishing and Coastal Growth Fund. Roz McCall To ask the First Minister what the Scottish Government's response is to reports that Babcock, in Fife, has had to hire workers from overseas as a result of reductions in some college courses. Pauline McNeill To ask the First Minister what the Scottish Government's position is regarding the reported 200,000 public sector workers who are still waiting on their pension entitlement following the 2018 McCloud judgement on pension discrimination. Ash Regan To ask the First Minister for what reason the Scottish Government has reportedly abandoned key provisions of the Fireworks and Pyrotechnic Articles (Scotland) Act 2022, including the proposed licensing system, as communities prepare for potential disorder during Bonfire Night. A full transcript of this week's First Minister's Questions will be available on the Scottish Parliament website: https://www.parliament.scot/chamber-and-committees/official-report

In this week's Security Squawk Podcast, Bryan Hornung, Randy Bryan, and Reginald Andre break down three massive cybersecurity stories shaping 2025. Bryan kicks off with Qilin — the ransomware gang behind over 700 global attacks this year. Andre covers a New York city that paid a $150,000 ransom to restore operations after a crippling hit. And Randy unpacks a major ISP email breach in Australia that led to SIM-swaps and stolen data. Packed with sharp insights, humor, and practical advice, this episode is a must-listen for MSPs, IT pros, and business owners looking to stay ahead of 2025's top threats.In this week's Security Squawk Podcast, Bryan Hornung, Randy Bryan, and Reginald Andre break down three massive cybersecurity stories shaping 2025. Bryan kicks off with Qilin — the ransomware gang behind over 700 global attacks this year. Andre covers a New York city that paid a $150,000 ransom to restore operations after a crippling hit. And Randy unpacks a major ISP email breach in Australia that led to SIM-swaps and stolen data. Packed with sharp insights, humor, and practical advice, this episode is a must-listen for MSPs, IT pros, and business owners looking to stay ahead of 2025's top threats. ️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! https://streamyard.com/pal/d/65161790...

Send us a textRob Purcell shares a conversation that moves from the art of smoking brisket to the urgent mission of saving veteran lives. As co-founder of the 22 Vets Foundation, Rob explains how his team is tackling the devastating statistic of 22 veteran suicides per day. He discusses creating educational programs like the Veterans Day and Memorial Day Projects, forging partnerships with IT vendors for veteran training, and using mission-driven business to drive social change. Rob also reflects on his own discipline journey, from competitive bodybuilding to building trust and emotional loyalty in business.Highlights:

Send us a textIn this episode of Joey Pinz Discipline Conversations, we sit down with Terry McGill, CRO and Partner at Pegasus Technology Solutions, to explore the intersection of barbecue passion, business leadership, and MSP strategy.Terry shares his journey from Toronto to Dallas, his love for mesquite smoking, and how food and relationships connect to leadership. We dive into Pegasus's approach to managed services, including co-managed IT, cloud strategy, and client partnerships. Terry also discusses the challenges MSPs face—cybersecurity, talent retention, and growth—and how discipline, peer groups, and culture fuel long-term success.✨ Highlights:Pegasus's “culture over growth” philosophy in the competitive MSP landscapeThe role of peer groups (Evolve, EOS, Vistage) in shaping business successHow discipline applies equally to fitness, family, and building a sales engine 

Send us a textIn this inspiring conversation, Mitch Macauley shares his journey from a multicultural upbringing in Europe and West Africa to building a career that spans aerospace engineering, product development, and global tech partnerships. He discusses the hurdles of cultural adaptation, the challenges and opportunities facing MSPs, and how AI is reshaping business operations. Mitch also opens up about his personal weight-loss journey, showing how discipline is the key to both professional success and personal well-being.Highlights:

OpenAI has officially transitioned to a for-profit corporation, a move approved by Delaware Attorney General Kathy Jennings. This restructuring allows OpenAI to raise capital more effectively while maintaining oversight from its original non-profit entity. Microsoft now holds a 27% stake in the new structure, valued at over $100 billion, and OpenAI has committed to purchasing $250 billion in Microsoft Azure cloud services. This agreement includes provisions for Artificial General Intelligence (AGI), which will require verification from an independent expert panel before any declarations are made. Critics have raised concerns about the potential compromise of the non-profit's independence under this new arrangement.Research from cybersecurity firm SPLX indicates that AI agents, such as OpenAI's Atlas, are becoming new security threats due to vulnerabilities that allow malicious actors to manipulate their outputs. A survey revealed that only 17.5% of U.S. business leaders have an AI governance program in place, highlighting a significant gap in responsible AI use. The National Institute of Standards and Technology emphasizes the importance of identity governance in managing AI risks, suggesting that organizations must embed identity controls throughout AI deployment to mitigate potential threats.Additionally, a critical vulnerability in Microsoft Windows Server Update Services (WSUS) is currently being exploited, with around 100,000 instances reported in just one week. This vulnerability allows unauthenticated actors to execute arbitrary code on affected systems, raising concerns among cybersecurity experts, especially since Microsoft has not updated its guidance on the matter. Meanwhile, Microsoft 365 Copilot has introduced a new feature enabling users to build applications and automate workflows using natural language, which could lead to governance challenges as employees create their own automations.For Managed Service Providers (MSPs) and IT service leaders, these developments underscore the need for enhanced governance and security measures. The shift of OpenAI to a for-profit model signals a tighter integration with Microsoft, necessitating familiarity with Azure's AI stack. The vulnerabilities associated with AI agents and the WSUS exploit highlight the importance of proactive security measures. MSPs should prioritize establishing governance frameworks around AI usage and ensure robust identity management to mitigate risks associated with these emerging technologies.Four things to know today00:00 OpenAI Officially Becomes a For-Profit Corporation, Cementing $100B Partnership with Microsoft03:30 AI Agents Are Becoming a Security Nightmare—Because No One Knows Who They Really Are07:53 Hackers Are Targeting WSUS Servers — and You Could Be Distributing Malware Without Knowing It09:28 Microsoft's New Copilot Features Turn AI from Assistant to App Creator, Raising Governance Questions This is the Business of Tech.    Supported by:  https://scalepad.com/dave/https://getflexpoint.com/msp-radio/

On this episode of The Cybersecurity Defenders Podcast we speak with Hannah Lloyd, Co-Founder and CRO of enhanced.io, about how MSPs can launch, sell and scale security offerings.With 10+ years of channel sales experience, Hannah leads global new business generation and account management to deliver innovative cybersecurity solutions to enhanced.io's MSP partners. As a GTIA EC member (2018) and Chair (2021), Hannah is actively involved in the MSP channel community. Support our show by sharing your favorite episodes with a friend, subscribe, give us a rating or leave a comment on your podcast platform. This podcast is brought to you by LimaCharlie, maker of the SecOps Cloud Platform, infrastructure for SecOps where everything is built API first. Scale with confidence as your business grows. Start today for free at limacharlie.io.

At the Crexendo UGM, Amy Humphreys, Chief Operating Officer at Simplicity VoIP, joined Doug Green, Publisher of Technology Reseller News, to discuss her company's customer-first approach, its long-standing partnership with NetSapiens, and the innovations shaping its growth in UCaaS, texting, and AI. Founded in 2012 and headquartered in Virginia, Simplicity VoIP provides unified communications solutions to businesses of all sizes across the U.S., maintaining a fully onshore support team. Humphreys explained that after starting as a 3CX reseller, Simplicity sought more flexibility and scalability — a search that led them to NetSapiens in 2016. “NetSapiens is a true partner,” she said. “They're constantly helping us future-proof our business by adding new functionality and third-party integrations like vFax, video, and texting.” Attending Crexendo UGM, Humphreys emphasized the importance of connecting with platform leadership and staying ahead of innovation. “We came to see what's next — especially around AI, texting, and mobility,” she said. “It's about understanding where the industry is heading so we can bring richer user experiences to our customers.” A highlight of the conversation was Simplicity's success in text messaging solutions, including both native NetSapiens texting and large-scale bulk SMS through MessageMedia. “We have one client who started with 60,000 text messages a month,” Humphreys shared. “They're now doing over half a million a month. Texting has exploded — even small use cases like group messaging for schools create real value.” Humphreys also outlined emerging AI opportunities in areas such as patient referral automation, where voicemail messages are transcribed and converted into digital documents for faster workflows. “That's just the tip of the iceberg,” she said. Simplicity's “super seller” model has further expanded its reach. This hybrid program allows VARs and MSPs to deliver UCaaS under their own brand without the heavy upfront investment of a platform purchase. “We give our partners full control of the customer domain — they build it, sell it, and support it,” Humphreys explained. “We handle the porting, billing, taxation, and compliance. It's been a win-win, and we even have a case study showcasing the first super seller's success.” Reflecting on her industry journey, Humphreys credited Technology Reseller News as a valuable learning tool early in her career. “Reading TR every day helped me understand the industry when I was new,” she said. “It's still part of my daily routine.” To learn more about Simplicity VoIP's UCaaS, texting, and partner programs, visit www.simplicityvoip.net.

In this UC Today exclusive, host Kieran Devlin sits down with Stuart Costello, VP of Sales at Akixi, to discuss the company's partner-first ethos, evolving CX solutions, and bold AI roadmap. With a 100% channel model and a focus on empowering service providers, Akixi is doubling down on innovation, differentiation, and delivering tangible value. Whether you're in the UC, SaaS, or channel ecosystem, this conversation offers valuable insight into thriving in a fast-moving market.From real-time analytics to actionable AI, Akixi is redefining how service providers and MSPs create value for their customers. In this engaging conversation, Stuart Costello shares Akixi's strategic vision, cultural evolution, and the practical steps they're taking to help partners win and retain more business.Key highlights:Why Akixi's 100% channel-first approach and “partner-first” culture are core to its success.How Akixi blends CX analytics, CRM integration, and call recording to solve real-world challenges.The company's AI strategy — focused on monetisable, partner-led use cases rather than AI for AI's sake.Insights into market trends, from Microsoft Teams dominance to the resurgence of Webex.Akixi isn't just keeping pace — it's setting the pace, helping partners differentiate in competitive UC markets.Next steps:✅ Watch the full interview to learn how Akixi's solutions can strengthen your UC portfolio.✅ Visit Akixi's website for partner opportunities and product insights.

How can service providers rapidly connect their voice infrastructure to Microsoft Teams without the traditional headaches? In this engaging interview, Scott Jenkins breaks down Dstny's Call2Teams platform – a powerful middleware solution transforming how UC vendors and carriers deliver Teams voice capabilities at scale.Key highlights from the conversation:Solving UC Complexity: Learn how Call2Teams acts as an agnostic bridge across varied on-prem, cloud, and hybrid UC stacks to enable Teams as a voice endpoint.Effortless Onboarding with Zero-Touch: Discover how AutoSync and Dstny's zero-touch provisioning platform reduce onboarding from days to minutes with seamless API integrations.Empowering the Channel: See how Dstny supports full white-label delivery, enabling MSPs and ISVs to embed their brand while leveraging Dstny's backend power.Global Growth & Future Trends: From LATAM to Eastern Europe, hear Scott's take on emerging markets, Microsoft's evolving pricing models, and how AI and Direct Routing will drive the next wave of innovation.If you're working to modernize your UC offering or expand your reach with Teams voice, this video is packed with actionable insight and forward-thinking strategies. To learn more, visit: https://www.dstny.com/call2teams-home

Is the AI SOC analyst just hype, or is there measurable ROI? We spoke to Edward Wu, founder of Dropzone AI about this and he shared insights from a recent Cloud Security Alliance (CSA) benchmark report that quantified the impact of AI augmentation on SOC teams. The study revealed significant improvements in speed (45-60% faster investigations) and completeness, even for analysts using the tech for the first time.Edward spoke about the "robotic" limitations of traditional SOAR playbooks with the adaptive capabilities of agentic AI systems, which can autonomously investigate alerts end-to-end without pre-defined scripts . He shared that while AI won't entirely replace human analysts ("That's not going to happen"), it will automate much of the manual Tier 1 toil, freeing up humans for higher-value roles like security architecture, transformation, and detection engineering .Guest Socials -⁠ ⁠⁠⁠⁠⁠⁠Edward's Linkedin Podcast Twitter - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@CloudSecPod⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠If you want to watch videos of this LIVE STREAMED episode and past episodes - Check out our other Cloud Security Social Channels:-⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cloud Security Podcast- Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cloud Security Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cloud Security BootCamp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠If you are interested in AI Cybersecurity, you can check out our sister podcast -⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ AI Security Podcast⁠Questions asked:(00:00) Introduction(02:40) Who is Edward Wu?(03:30) The Evolution of AI Agents Since ChatGPT(04:35) Surprising Findings from the CSA AI SOC Benchmark Report(06:40) Why Has Traditional Security Automation (SOAR) Underdelivered?(09:30) How AI SOC Analysts Differ from SOAR Playbooks(11:30) Does Agentic AI Reduce the Need for Security Data Lakes?(13:20) The Evolving ROI for SOC in the AI Era(14:50) ROI Use Case 1: Reducing Alert Investigation Latency(15:15) ROI Use Case 2: Increasing Alert Coverage (Mediums & Lows)(16:20) ROI Use Case 3: Depth of Coverage & Skill Uniformity(18:15) Achieving Both Speed and Thoroughness with AI(19:40) How Far Can AI Go? Detection vs. Investigation vs. Response(21:35) AI SOC Hype vs. Reality: Receptiveness and Trust(24:20) The Future Role of Tier 1 SOC Analysts(27:40) What Scale Benefits Most from AI SOC Analysts? (Enterprise & MSPs)(29:00) The Build vs. Buy Dilemma for AI SOC Technology ($20M R&D Reality)(33:10) Training Budgets: What Skills Should Future SOC Teams Learn?Resources spoken about during the episode:Beyond the Hype: AI Agents in the SOC Benchmark Study

AI assistants are currently misrepresenting news content 45% of the time, according to a study by the European Broadcasting Union. This research, which evaluated 3,000 responses from popular AI chatbots, including ChatGPT and Google Gemini, revealed that 31% of responses had serious sourcing issues, while 30% contained inaccuracies. Notably, Google's Gemini performed the worst, with 76% of its outputs flawed. This raises significant concerns about the reliability of AI in disseminating information, particularly as these tools increasingly serve as intermediaries between users and content.In addition to issues of accuracy, a study from Stanford and Harvard found that AI chatbots tend to flatter users rather than challenge them, validating user behavior 50% more than human counterparts. This tendency to agree rather than provide constructive feedback can lead to a lack of critical engagement, further complicating the role of AI in decision-making processes. Furthermore, the Wikimedia Foundation reported an 8% decline in human traffic to Wikipedia, attributed to generative AI chatbots and search engines that provide direct answers without redirecting users to original sources. This trend highlights the growing challenge faced by platforms reliant on user engagement.The episode also discusses advancements in AI capabilities from major players like Microsoft, OpenAI, and Anthropic. Microsoft has introduced updates to its CoPilot AI assistant, including a group chat feature and a new Real Talk mode that encourages more dynamic interactions. OpenAI's ChatGPT can now search across multiple applications, while Anthropic's Claude has introduced a memory feature that retains past conversations. These developments indicate a shift towards more integrated and context-aware AI systems that can enhance collaboration and user experience.For Managed Service Providers (MSPs) and IT service leaders, the implications are clear. The effectiveness of AI now hinges on context, governance, and integration rather than just model size. As AI tools become more prevalent, the responsibility for ensuring their safe and effective use falls on providers. This presents an opportunity for MSPs to develop new service lines focused on AI hygiene and governance, helping clients navigate the complexities of AI while maximizing its potential benefits.Four things to know today 00:00 The Limits of AI: Research Shows Chatbots Mislead, Overagree, and Undermine the Information Ecosystem04:27 A 1997 PC Running AI? The Future of Intelligence Might Be Smaller, Cheaper, and Closer to Home08:08 AI's Getting Personal — Microsoft, OpenAI, and Anthropic Roll Out Smarter, More Human Chatbots13:26 From Feedback to Fixes: Microsoft's New Copilot Brings AI to Customer Experience and Operational Intelligence This is the Business of Tech.    Supported by:  https://mailprotector.com/mspradio/

With IT Nation Connect Global only a week away, we wanted to share some of the workshops and the value frameworks play in helping shift the conversations about cybersecurity from speed and feeds to Risk. Josh Hohbein of CentrixIT to get his perspectives and why he is so passionate about helping other MSPs and their clients better understand how frameworks help and the importance of the GTIA Cybersecurity Trustmark.

Join Brian Doyle on the MSP Business School podcast as he delves into the essential strategies for MSPs aiming for a successful business exit. Brian is joined by expert guest Josh Kotler from Canyon Point, who shares insights into the world of mergers and acquisitions (M&A) and offers invaluable advice for MSPs contemplating their exit strategies. This episode will guide you through the stages and steps necessary to enhance your exit and achieve the most rewarding outcome. Kotler emphasizes the importance of reaching a $4-10 million revenue mark for MSPs. He explains that this growth is essential for significant enterprise value creation, which is crucial for attracting higher multiples at the time of sale. Through his experience, Kotler also provides a glimpse into how MSPs can transform from owner-centric operations to scalable businesses. Listeners will gain insights into how to optimize financial management, improve operational efficiencies, and leverage peer networks to thrive and prepare for future transitions. Key Takeaways: Importance of Scaling: Kotler advises that MSPs should aim to reach at least $4 million in revenue to ensure a meaningful and profitable exit. Role of the Owner: Reducing the owner's involvement in daily operations increases business independence, enhancing the overall value during a sale. Building Financial Health: Maintaining robust financials and proper KPI tracking is crucial for demonstrating business maturity to potential buyers. Seek Guidance: Joining peer groups or consulting with experienced professionals can provide the insights needed for successful business evolution. Intentional Planning: It's vital for MSP owners to be proactive, starting their exit planning well in advance to optimize opportunities for successful transactions. Guest Name: Josh Kotler LinkedIn page: https://www.linkedin.com/in/joshkotler/ Company: Canyon Point Technologies Website: https://canyonpoint.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Small business confidence has declined as inflation concerns rise, with 71% of owners expressing worries about ongoing price increases, according to the latest CNBC SurveyMonkey Small Business Index. This marks an increase from 66% in the previous quarter, indicating a cautious approach to spending among small business owners. The report highlights that 24% of these owners view rising prices as the greatest risk to their operations, prompting a need for strategic adjustments in pricing and customer engagement to mitigate inflationary pressures.In parallel, Gartner projects that global IT spending will exceed $6 trillion by 2026, driven primarily by investments in data center systems and software, particularly in response to the growing demand for artificial intelligence (AI) services. Despite the anticipated growth rate of 9.8% year-over-year, challenges remain, including constraints on computing resources and governance tasks. Gartner's analysis suggests that while organizations are currently experiencing disillusionment with generative AI, its integration into existing enterprise software is becoming more prevalent, shifting the focus from speculative investments to cost-cutting and efficiency improvements.The Kanata Report reveals that nearly half of the surveyed office technology dealers offer managed IT services, yet these services account for only 7.6% of overall dealer revenue. Among those engaged in managed IT, 73% reported an average revenue increase of 28.8%. This indicates that while there is potential for growth in managed IT services, many dealers are not fully capitalizing on this opportunity. Additionally, concerns about a potential AI bubble are discussed, with analysts suggesting that managed service providers (MSPs) may not be significantly affected, as major AI innovations are primarily driven by large corporations.For MSPs and IT service leaders, the current landscape emphasizes the importance of specialization and collaboration in a competitive market. With 75% of partners identifying these as top priorities, it is crucial for providers to differentiate themselves and focus on specific verticals. The findings suggest that while optimism remains high, particularly in regions like Latin America, actual revenue growth is slowing. MSPs should benchmark their performance, leverage distributor partnerships, and prioritize delivering measurable outcomes to navigate the evolving market effectively.Four things to know today00:00 Small Businesses Tighten Budgets While Enterprises Drive AI-Fueled IT Growth04:19 Cannata Report Shows IT Maturity Gap as Channel Weighs AI Bubble Risks07:28 Intel Returns to Profit With Government Boost, but Foundry Struggles Continue09:52 TD SYNNEX Report Shows Partner Growth Slowing but Confidence Holding Strong This is the Business of Tech.    Supported by:  https://saasalerts.com/mspradio/

Send us a textEp. 99 of the Cyber Law Revolution is live!In this episode, we discuss the importance of a good managed service provider (“MSP”) and how a bad MSP can cripple you. We walk through the different aspects that define both a good and bad MSP. Also, we touch on the recent AWS outage and how we are all dependent on these large cloud-based providers.Keep the questions, calls, comments, etc. coming – 410-917-5189 or spollock@mcdonaldhopkins.com

Ian begins by reflecting on how mindset shapes outcomes. He shares how his own transformation began during long commutes to Heathrow Airport years ago, when he discovered the power of self-belief through learning from leaders like Tony Robbins. That journey sparked a shift in perspective, from being an employee to building a business owner mindset. The lesson is simple but profound: your body listens to what your mind tells it. If you believe you can achieve something, you probably will. If you believe you cannot, that becomes your reality too. Many MSP owners, as Ian points out, didn't plan to become business leaders. Most began as technicians who happened to grow into ownership. They excel at problem-solving for clients but often struggle to apply the same logic to their own growth. The result is self-doubt, limited belief, and a feeling of being stuck. Ian reminds listeners that personal growth must come before business growth. This is why The MSP Growth Hub focuses heavily on developing leadership confidence alongside commercial strategy. As Ian says, “We help businesses grow, but we have to grow you first.” He challenges MSP owners to recognise how their words shape their world. The language they use, especially the quiet, internal language, determines what they act on and what they avoid. Phrases like “I don't have time,” or “I'm not cut out for leadership,” are not statements of fact but instructions to the brain that shut down opportunity. Replacing them with more empowering language such as “I need to prioritise my thousand-pound tasks” immediately shifts focus from limitation to action. A key insight Ian shares is that environment matters just as much as mindset. The people you surround yourself with influence your standards, your energy, and your belief in what's possible. He reminds MSPs that they become the average of the five people they spend the most time with. If you constantly engage with people who complain about what cannot be changed, you absorb that energy. Surround yourself instead with people who inspire you, who push boundaries, and who live by example. This is the community The MSP Growth Hub strives to create: one built on encouragement, accountability, and shared ambition. Ian also reflects on the role of leadership in overcoming self-doubt. Many MSP owners still hold on to the idea that they must do everything themselves. This belief not only causes burnout but also prevents the team from stepping up. He encourages owners to delegate more, even if that means allowing others to complete tasks to 80 percent of your standard. Good is often good enough when it frees up your time to focus on strategic, high-value work. A business grows faster when the owner stops being the bottleneck. He highlights the importance of language within leadership. The way an MSP owner communicates sets the tone for the whole organisation. Team members mirror what they see. If the leader walks in with low energy or frustration, the team absorbs it. But if the leader models calm confidence, focus, and positivity, that mindset ripples through the business. Ian uses the concept of the “shadow of the leader” to describe this effect and urges MSP owners to become conscious of the influence they carry every day. Practical tools also come into play. Ian recommends using DISC profiling to understand how different personalities work and communicate within a team. Knowing who thrives on detail, who leads naturally, and who needs space to create helps prevent tension and improves collaboration. He also advises journaling weekly wins as a habit. This reflection process helps leaders recognise how far they've come, reinforces confidence, and resets their mindset for the next challenge. Throughout the episode, Ian brings together mindset and action in a way that is both motivational and practical. He reminds MSP owners that affirmations and belief alone are not enough. They must be followed by structure, discipline, and consistent action. Change begins by catching negative language in the moment and reframing it into something constructive. It continues through small daily habits that reinforce confidence and leadership presence By the end of the episode, the message is clear: change your language, change your business, change your life. Belief fuels behaviour, and behaviour drives results. Every MSP owner has the potential to lead with strength and clarity, but it starts with internal dialogue. The silent language you use can either keep you stuck or propel you forward. This episode is a reminder that success begins between your ears. When you build a habit of positive language, surround yourself with the right people, and empower your team to take ownership, you create the foundation for sustainable MSP growth. Whether you are aiming for your first million or scaling towards five, the mindset principles shared here are the groundwork for everything that follows. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

The podcast episode explores three significant shifts impacting the managed service provider (MSP) and technology landscape. The first topic centers on the ongoing debate regarding artificial intelligence (AI) and its role in empowering non-skilled workers versus enhancing the capabilities of skilled professionals. The discussion highlights the current state of AI adoption in organizations, emphasizing that while skilled workers are leveraging AI to augment their expertise, many smaller MSPs are still in the experimental phase, using AI for basic tasks rather than integrating it into their core operations.The second major theme is the emergence of the security-first MSP model, where cybersecurity is not merely an add-on service but a fundamental aspect of the business. Research indicates that a significant portion of MSPs still view cybersecurity as a secondary function, with only a small percentage considering it a core part of their offerings. This raises concerns about the preparedness of MSPs to meet the growing cybersecurity demands of their clients, especially as regulations and compliance requirements become more stringent.The final discussion point addresses the readiness of small and medium-sized businesses (SMBs) for AI-powered cyber attacks. The experts note that many SMBs are ill-prepared for the evolving threat landscape, often relying on outdated strategies that may no longer be effective. The conversation underscores the necessity for MSPs to not only enhance their cybersecurity offerings but also to educate their clients about the importance of integrating cybersecurity into their overall business strategy.Throughout the episode, the hosts emphasize the need for MSPs to adopt a more proactive approach to cybersecurity and AI integration. They argue that as the technology landscape continues to evolve, MSPs must refine their business models and operational processes to remain competitive. The discussion concludes with a call for MSPs to embrace their role as trusted advisors, guiding their clients through the complexities of cybersecurity and AI, and ensuring that they are equipped to navigate the challenges of the modern digital environment.

Executives are increasingly optimistic about the potential of artificial intelligence (AI) to transform their organizations, with 87% believing it will fundamentally change their business within a year. However, a significant gap exists between this optimism and the readiness of their workforce, as only 29% of executives feel their teams possess the necessary skills to effectively leverage AI technology. This disconnect is compounded by foundational issues in technology infrastructure, which over half of the surveyed executives cite as barriers to innovation. For Managed Service Providers (MSPs), this presents both a challenge and an opportunity to guide clients through complex AI transformations.A report from Movila indicates that 59% of MSPs are grappling with project management scope creep, which has risen from 46% in 2024. This increase is attributed to inaccurate project timelines and low process maturity, which are critical factors affecting profitability. Movila's CEO emphasizes the importance of accurate timelines in maintaining project profitability, suggesting that structured project management processes are essential for improving efficiency and client outcomes. The findings highlight the need for MSPs to address their internal project management challenges before assisting clients with AI initiatives.The episode also discusses the impact of the ongoing federal shutdown on government IT operations, which has led to workforce furloughs and hindered modernization efforts. Additionally, a study reveals a stark divide in AI adoption between executives and employees, with 87% of executives using AI compared to only 27% of employees. This disparity has created tensions in the workplace, particularly in companies where leadership promotes AI integration while employees express concerns about its reliability and job security.For MSPs and IT service leaders, the key takeaway is the necessity of focusing on execution and discipline rather than merely adopting new technologies. As the market for AI continues to grow, MSPs should prioritize training and process improvement to ensure their teams and clients are prepared for AI integration. By addressing foundational issues and fostering a culture of readiness, MSPs can position themselves as valuable partners in navigating the complexities of AI adoption.Four things to know today00:00 The Readiness Gap: When AI Ambitions and MSP Project Discipline Don't Match Reality03:46 Reality Check: From Shutdowns to AI Gaps, Tech's Biggest Problem Isn't Tools—It's Readiness07:13 Contrarian Wisdom: When Saying “No” to AI and “Goodbye” to VMware Becomes a Winning Strategy09:53 Waste, Profit, and AI Decay: Rethinking Technology's Broken Business Models Before They Collapse This is the Business of Tech.    Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorshiphttps://scalepad.com/dave/

In a new Technology Reseller News podcast, Publisher Doug Green sat down with Sabeeh Hameed, founder of Sabrhub, to discuss how his company is solving one of the most persistent pain points in business communications: 10DLC registration and compliant texting. Sabrhub works with MSPs, carriers, and resellers around the world to simplify how businesses register for 10DLC and launch text messaging campaigns. Through its Context Register platform, Sabrhub automates what was once a complicated and frustrating process. Many businesses—especially small firms such as accounting offices, delivery companies, or law practices—have struggled to complete their 10DLC registrations due to confusing requirements and a lack of guidance. “We've seen companies spend weeks trying to get approved, only to face rejection after rejection,” says Hameed. “We wanted to build a system that makes it easy for anyone—no matter their technical background—to become compliant and start texting their customers.” Context Register allows MSPs and resellers to onboard their customers through branded portals, with AI-powered website validation that checks over 50 compliance points, including opt-in forms, legal terms, and privacy policies. The system then provides a simple, one-line code snippet to fix missing elements and help ensure a near-perfect submission. The results speak for themselves: while typical first-time 10DLC rejections hover around 80 percent, Sabrhub's platform achieves a rejection rate of just 1 percent, with many approvals processed in under a week. Once registered, businesses can move directly into Context SMS, Sabrhub's companion messaging application. The platform integrates with Microsoft Teams, Webex, Outlook, and major CRMs like Salesforce and HubSpot, giving users the ability to send and receive text messages seamlessly from their preferred workspace. This is critical for service-driven industries such as HVAC, law, logistics, and education, where instant communication is key. Hameed emphasized that Sabrhub's mission goes beyond compliance: it's about enabling communication. “Texting remains the most powerful engagement tool in business—95 percent of texts are read within five minutes. We're helping the channel and their customers connect safely, efficiently, and without frustration.” By removing the barriers to 10DLC registration and enabling simple, compliant messaging, Sabrhub helps MSPs and service providers deliver greater value to their clients—turning a once cumbersome process into a fast, scalable, and revenue-ready solution. Learn more at sabrhub.com.

U.S. federal cybersecurity policy has regressed by approximately 13%, according to a report from the Cyberspace Solarium Commission 2.0. This decline is attributed to budget cuts and workforce reductions at key agencies, including the Cybersecurity and Infrastructure Security Agency (CISA) and the State Department's Cyber Diplomacy Staff. The report indicates that nearly a quarter of previously implemented recommendations have lost their status, which raises concerns about the nation's ability to effectively address rising cyber threats. Mark Montgomery, a former Navy Rear Admiral, emphasized that these cuts hinder the agency's effectiveness, calling for the restoration of funding and personnel to strengthen national cyber defenses.In addition to the decline in federal cybersecurity readiness, AI-generated code is now responsible for one in five security breaches, as reported by Aikido. The study found that AI coding tools account for 24% of production code, with 43% of U.S. organizations reporting serious incidents linked to AI-related flaws. Interestingly, the report also noted that increasing the number of security tools does not necessarily enhance safety; organizations using six to nine tools experienced a 90% incident rate, compared to 64% for those with one or two tools. Despite these challenges, 96% of industry professionals remain optimistic that AI will eventually produce secure and reliable code.The episode also highlights the impact of generative AI on IT service management, revealing that organizations utilizing this technology have reduced incident resolution times by nearly 18%. A report from SolarWinds indicated that the average resolution time decreased from 27.42 hours to 22.55 hours after implementing generative AI. Furthermore, a survey by Accenture found that 19% of office workers admitted to entering sensitive business information into free, unsecured AI tools, underscoring significant gaps in cybersecurity awareness and training.For Managed Service Providers (MSPs) and IT service leaders, these developments signal a pressing need for improved governance and training regarding AI usage. The findings suggest that organizations should focus on reducing tool sprawl and enhancing employee education on cybersecurity responsibilities. As small business optimism declines amid rising inflation and supply chain issues, MSPs should position themselves as stability partners, helping clients navigate these challenges rather than pushing the latest technology trends. The evolving landscape of cybersecurity threats, particularly those involving AI and automation, necessitates a proactive approach to risk management and incident response. Three things to know today 00:00 U.S. Cyber Defenses Slide as AI Code Risks Rise and Governance Gaps Widen05:41 Inflation, Uncertainty, and Automation Push Small Firms Toward Caution and Cost Control09:23 From Prompt Injections to Hidden Malware, Cyber Attacks Are Shifting Toward Stealth and Precision This is the Business of Tech.     Supported by:  https://saasalerts.com/platform-overview-for-msps/?utm_source=mspradio 

Send us a textGary Palenbaum, EVP of Revenue & Partner Success at TD SYNNEX, joins Joey Pinz to explore the evolving world of distribution, partner growth, and the discipline it takes to lead in today's market. From reflections on wine and his Brooklyn roots to retooling sales teams for high-growth sectors, Gary shares lessons on leadership, balance, and transformation.Highlights:

Send us a textFrancisco Criado, Global Channel Chief at TD Synnex, joins Joey to share a conversation that ranges from the art of perfectly smoked beer can chicken to the evolving challenges of the tech channel. He reflects on his return to distribution after leading global channel initiatives in cybersecurity, offering insights into how MSPs can thrive through security, talent retention, and growth strategies. Francisco also discusses the rise of AI in distribution, TD Synnex's AI Pioneers program, and the consultative role partners can play in turning AI concepts into real solutions. On a personal note, he opens up about losing 120 pounds, rebuilding his health, and the role discipline and positivity play in his daily life.

Send us a textJessica McDowell, Senior Vice President of North America Marketing & Digital Customer Success at TD Synnex, joins Joey Pinz to explore the future of channel partnerships. She shares her goals for the TD Synnex Inspire conference, including creating impact, fostering collaboration, and driving innovation. Jessica explains how TD Synnex is addressing partner challenges like cybersecurity, talent retention, and business growth—while also unveiling initiatives like AI Pioneers and Partner Link. Alongside professional insights, Jessica opens up about the role of discipline and routine in her personal life, showing how consistency and resilience power both her leadership and wellness journey.✨ Highlights:Tackling cybersecurity, human capital, and growth challenges for MSPs and partnersHow AI Pioneers is bridging the talent gap with real-world use casesThe importance of discipline, routine, and lifelong learning in leadership  

In episode 158 of Cybersecurity Where You Are, Sean Atkinson is joined by Andy Weidner, Product Manager at Nerdio, and Jason Ingalls, Chief Cybersecurity Officer at C3 Integrated Solutions. Together, they explore how organizations can navigate the complexities of Cybersecurity Maturity Model Certification (CMMC) compliance using automation, scalable infrastructure, and hardened cloud environments.The conversation dives into the challenges faced by managed service providers (MSPs) and defense contractors, the importance of baking in security from the start, and how Nerdio's platform acts as a force multiplier for compliance and operational efficiency. Jason shares a compelling anecdote from his time in a security operations center (SOC), illustrating the real-world stakes of cybersecurity and the origins of CMMC.Here are some highlights from our episode:00:44. Introductions to Andy and Jason01:17. How to address common challenges of CMMC compliance03:40. A real-world story of data exfiltration and its national security impact08:34. How Nerdio and CIS Hardened Images® help organizations in their CMMC journey12:15. Understanding the vision to scale configuration management18:14. Strategy and automation as key elements to approaching CMMC Level 225:19. The value of baking scalability in vs. bolting it on26:38. Segregation of duties as a means of pursuing dual-scope CMMC certification29:22. Where to learn more about Nerdio and C3 Integrated SolutionsResourcesNerdioC3 Integrated SolutionsCIS Hardened Images®How to Plan a Cybersecurity Roadmap in 4 StepsCIS Controls v8.1 Mapping to CMMC 2.0CIS Controls v8.1 Mapping to NIST SP 800-53 Rev 5CIS Controls v8.1 Mapping to NIST SP 800-171 Rev 3If you have some feedback or an idea for an upcoming episode of Cybersecurity Where You Are, let us know by emailing podcast@cisecurity.org.

“Roughly 80% of unidentified calls go unanswered. The voice channel won't recover until people trust who's calling.” — Alex Algard, Founder & CEO, Hiya Alex Algard joined Doug Green, Publisher of Technology Reseller News, to unpack why consumers are ignoring voice calls and how Hiya—in partnership with mobile operators and handset makers—aims to modernize caller identity, block abuse, and reconnect businesses with customers. The problem Hiya's annual research shows unidentified calls are largely ignored (≈80% unanswered). With nuisance and fraud rampant, voicemail is turning into the new spam folder, undermining contact centers and legitimate outbound teams. Who Hiya is Seattle-based Hiya powers call protection and identity services with a global footprint of 500M+ users, working with AT&T (US), Samsung (global), Rogers/Bell (Canada), BT (UK), Vodafone, Telefónica, Telenor, and others. Two flagship services Hiya Protect: Network-integrated analytics (privacy-respecting metadata only) assess ~30B calls/month to label or block spam/fraud in real time—often before the phone rings. Hiya Connect: Elevates legitimate outbound calling with branded caller ID (business name, logo, call reason), materially raising answer rates for B2C outreach (banks, airlines, healthcare, pharmacies, field services). New: Caller Reputation (transparency for enterprises) For the first time, businesses can see and track their caller reputation and get prescriptive guidance to improve it (e.g., call patterns, answer durations, hygiene). This addresses the “black box” confusion when calls are mislabeled across carriers/analytics vendors. It's designed for enterprises, MSPs, channels, and SMBs—with direct engagement via Hiya or through operator partners. AI has been in Hiya's DNA Hiya has applied ML since 2016 and now leverages advanced AI to improve detection and identity, helping operators keep networks clean while avoiding false positives on wanted calls. Hiya AI Phone (assistant/screener) A carrier-offerable AI agent that answers, screens, and routes inbound calls in real time—ideal for consumers and SMBs (e.g., trades & field services that can't staff a live receptionist yet rely on timely calls). Why it matters for readers Contact centers & outbound teams: Recover answer rates, reduce voicemail waste, and maintain brand trust. Enterprises/MSPs/Channels/Regional telcos: Offer branded calling, protect subscribers, and monitor/improve caller reputation across portfolios. SMBs: Use AI screening to capture opportunities without missing critical calls. Learn more about Hiya Protect, Hiya Connect, Caller Reputation, and Hiya AI Phone at hiya.com.

Small and medium-sized businesses (SMBs) are significantly increasing their spending on cybersecurity solutions, with managed detection and response (MDR) and network detection and response (NDR) expected to grow by 107% and 118%, respectively. However, despite this financial commitment, a recent study reveals that 83% of SMBs do not conduct formal security awareness training, and nearly half lack established incident response protocols. This operational gap is concerning, as the average financial loss from a security incident for these businesses is estimated at $1.6 million. The study emphasizes that technology alone cannot address the underlying issues of process and expertise that leave many businesses vulnerable.Microsoft's sixth annual digital defense report highlights a troubling trend where over half of cyberattacks are now financially motivated, with ransomware and extortion being primary drivers. Critical public services, such as hospitals and local governments, are particularly at risk due to limited cybersecurity budgets and inadequate incident response capabilities. Nation-state actors are also evolving their tactics, with countries like China and North Korea increasing their cyber espionage efforts. Microsoft stresses the importance of organizations staying informed about threats and collaborating with industry peers to enhance their defenses.For managed service providers (MSPs), this situation presents a unique opportunity. Clients are investing in cybersecurity tools but require assistance in operationalizing these tools into effective security measures. MSPs can help by building processes, training personnel, and conducting tabletop exercises to ensure that businesses are not just purchasing products but are genuinely prepared for potential threats. The podcast emphasizes that cybersecurity is not merely about acquiring tools; it is fundamentally about preparedness and having a well-executed plan tailored to the business's needs.Additionally, the episode discusses recent product updates from various vendors, including Nerdio, SureWeb, and Veeam, which are introducing new AI tools and partner updates to enhance MSP operations. The importance of human capital in maintaining complex systems is also highlighted, particularly in light of Amazon's recent AWS outage, which was exacerbated by significant layoffs leading to a loss of institutional knowledge. The podcast concludes with a call for MSPs to audit their technology stacks and focus on the impact of workflows rather than just features, ensuring that they are prepared for any chaos that may arise. Four things to know today00:00 The Cybersecurity Paradox: SMBs Spend More Than Ever, But Stay Just as Vulnerable04:21 ConnectWise's Critical Automate Flaws Highlight the Growing Risk of On-Prem RMMs06:11 From Layoffs to Latency: Amazon's DNS Outage Reveals the True Cost of Lost Expertise09:06 AI, Compliance, and Cloud PCs: Vendors Race to Redefine MSP Efficiency Ahead of Microsoft's 2025 Shift This is the Business of Tech.    Supported by:  https://try.auvik.com/dave-switchhttps://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship

“AI is hungry — for bandwidth, for speed, and for talent.” — Jean-Philippe Avelange, Chief Information Officer, Expereo Jean-Philippe Avelange, CIO of Expereo, joined Doug Green, Publisher of Technology Reseller News, to discuss findings from Expereo's Horizon Telecom Report—revealing how U.S. organizations are losing millions to network failures and struggling to find skilled professionals in cybersecurity, networking, and data automation. Avelange explained that as companies digitize everything from collaboration to customer experience, connectivity interruptions now directly halt business operations, making network reliability as vital as cybersecurity. “Modern enterprises are building their products and services on connectivity. When it stops, business stops,” he noted. The AI multiplier AI adoption is compounding the challenge. “AI is not just another workload—it's a new kind of demand,” Avelange said. AI-driven automation, real-time data flows, and low-latency interactions place unprecedented pressure on legacy network architectures. Organizations can no longer treat networking as a commodity; they must rethink it as a strategic platform requiring redesign and intelligent automation. The human factor According to Avelange, the real shortage isn't people—it's adaptability. The industry needs professionals skilled in network automation, data flow optimization, and problem solving, not just hardware management. “AI won't solve your problem if you don't understand the problem,” he said, advocating for upskilling internal teams alongside strong partnerships with managed service providers (MSPs) that bring intelligence, not just infrastructure. Latency by design Latency, Avelange warned, must be addressed before deployment. “You can always add bandwidth, but you can't add speed after the fact. Latency has to be engineered from the start.” A new mindset For Expereo, the future of networking lies in intelligent connectivity—solutions that merge automation, analytics, and agility to keep enterprises resilient in the AI era. “We're not selling boxes,” Avelange said. “We're helping companies design the networks their digital business runs on.” Read more in the Horizon Telecom Report or visit expereo.com.

In this episode, Adam Walter and Skip Ziegler discuss the importance of AI in business strategy, particularly for Managed Service Providers (MSPs). They explore how MSPs can leverage AI to enhance client growth, manage risks, and augment employee capabilities. The conversation emphasizes the need for MSPs to become authorities on AI, guiding their clients through the adoption process and demonstrating the practical applications of AI tools. The hosts also highlight the importance of building strong relationships with clients by providing valuable insights and support in navigating the evolving technological landscape.

In this week's episode of the Security Squawk Podcast, Bryan Hornung, Randy Bryan, and Reginald Andre tackle three major cybersecurity stories that show how the digital landscape is shifting fast, and why business owners, IT pros, and MSPs can't afford to get complacent. Andre kicks things off with the end of an era: Microsoft has officially ended support for Windows 10, even though nearly 41% of Windows users are still running it. He breaks down what that means for everyday users, how the new Extended Security Updates (ESU) program works, and why delaying an upgrade could leave your business wide open to attacks. Next, Randy dives into a ransomware attack that hit a key platform in the $4.3 trillion municipal bond market, disrupting critical financial infrastructure and proving that ransomware isn't just targeting small towns and hospitals anymore. It's going after the systems that keep entire economies running. He explains what went wrong, how it connects to larger threat trends, and what public-sector organizations can learn from it. Then Bryan closes out the show by unpacking Microsoft's 2025 Digital Defense Report, which offers a massive view into the global threat landscape. Microsoft processes over 100 trillion security signals every day, and the report highlights what's working, what's failing, and where the next wave of cyber threats is coming from. Bryan shares key stats, actionable takeaways, and the five core principles Microsoft says every business should follow to defend against ransomware and identity-based attacks. Together, the team connects the dots between these stories, showing how legacy systems, financial vulnerabilities, and evolving threat tactics are all part of the same bigger picture. Expect smart insight, real-world examples, and a few sarcastic jabs along the way as they break down what these headlines mean for your business and your bottom line. Listen to learn: What Microsoft's end of Windows 10 support really means for security Why ransomware is now a systemic financial risk The most important lessons from Microsoft's new Digital Defense Report How to protect your business with resilience, not just reaction If you enjoy the show, hit subscribe, leave a review, and share it with your network. You can also support the podcast directly at buymeacoffee.com/securitysquawk, where every coffee helps us keep squawkin' about cybersecurity that actually matters. ️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! https://streamyard.com/pal/d/65161790...

In this engaging episode of MSP Business School, host Brian Doyle converses with Alex Farling, a notable name in the Managed Service Provider sector. The discussion revolves around Alex's rich professional journey, from his early days in corporate training to managing an MSP, and eventually co-founding Lifecycle Insights. The conversation highlights how current trends, specifically AI, are forging new paths for MSPs to transition into strategic advisors, rather than purely technical service providers. Focusing on the rise of AI and its influence in the MSP landscape, Alex elucidates how technology is providing unprecedented opportunities for businesses to streamline operations without jargon-laden pitches. He delves into his latest venture, Empath, which aims to aggregate and centralize thought leadership and learning within the MSP industry. By cultivating a platform for continuous learning, Alex and his team aim to equip MSPs with the tools needed to grow and adapt in the fast-evolving tech environment. The episode is a treasure trove of insights for MSPs seeking to differentiate themselves in a highly competitive market. Key Takeaways: AI as a Catalyst: AI offers a unique chance for MSPs to become true strategic advisors, helping businesses streamline operations without using overly technical language. Decentralized Thought Leadership: Empath focuses on creating a centralized learning platform, aggregating insights from various thought leaders to guide MSPs in diverse areas beyond just cybersecurity. Transparency and Accountability: Alex stresses the importance of scorecards in driving team success and keeping everyone aligned toward shared goals. Empath's Innovative Approach: By collaborating with vendors and MSP insiders, Empath is building a comprehensive educational platform that supports progressive learning paths for MSP professionals. Continuous Growth and Learning: The episode underscores the value of ongoing training and accountability in transforming MSPs and helping them achieve excellence. Guest Name: Alex Farling LinkedIn page: https://www.linkedin.com/in/alexjfarling/ Company: Empath Website: https://empathmsp.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

The podcast discusses the current state of AI adoption among Managed Service Providers (MSPs) and the challenges they face in delivering measurable results to clients. Despite significant investments in AI, many enterprises report no new revenue from these technologies, leading to a growing skepticism about their practical value. MSPs are now under pressure to bridge the gap between vendor promises and client realities, focusing on specific workflow use cases that can demonstrate tangible benefits. The conversation emphasizes the importance of understanding client workflows and integrating technology in a way that enhances human productivity rather than replacing it.Ryan Morris, a channel strategist, highlights the cyclical nature of technology adoption, comparing the current AI landscape to previous technology trends like the dot-com boom and cloud computing. He notes that while the tools for implementing AI have become more user-friendly, the challenge remains in effectively integrating these tools into existing business processes. The discussion also touches on the need for MSPs to evolve from traditional roles to become more strategic partners, guiding clients through the complexities of AI implementation.The podcast further explores the trend of vendor consolidation in the tech industry, particularly with Kaseya's acquisition of Inky. This move signals a shift towards integrated platforms, but Morris argues that the best-of-breed approach is still relevant, especially for MSPs who prioritize flexibility and risk management. He explains that while vendors may push for comprehensive solutions, MSPs are cautious about committing to a single vendor due to concerns about vendor lock-in and the need for reliable service delivery.Finally, the conversation addresses the changing landscape of market development funds (MDF) in the channel. Traditional MDF programs are viewed as outdated, with partners now seeking outcome-based funding and support for solution development. This shift reflects a broader desire for meaningful collaboration between vendors and partners, focusing on integrated campaigns that drive measurable results rather than simple marketing reimbursements. The podcast concludes with a call for a more strategic approach to channel development that prioritizes long-term partnerships and shared success.

The Cybersecurity and Infrastructure Security Agency (CISA) has issued an emergency directive for federal agencies to update their F5 products following a significant breach where hackers accessed source code and undisclosed vulnerabilities. This incident, discovered in August, poses a serious risk to federal networks, as the threat actor could exploit these vulnerabilities to gain unauthorized access and exfiltrate sensitive data. Agencies are required to apply the latest updates by October 22nd and report their F5 deployments by October 29th, highlighting the urgency of addressing these security concerns.In a related development, the National Institute of Standards and Technology (NIST) is encouraging federal agencies to take calculated risks with artificial intelligence (AI) under new federal guidance. Martin Stanley, an AI and cybersecurity researcher, emphasized the importance of risk management in AI deployment, particularly in comparison to more established sectors like financial services. As agencies adapt to this guidance, they must identify high-impact AI applications that require thorough risk management to ensure both innovation and safety.A report from Cork Protection underscores the need for small and medium-sized businesses (SMBs) to adopt a security-first approach in light of evolving cyber threats. Many SMBs remain complacent, mistakenly believing they are not targets for cybercriminals. The report warns that this mindset, combined with the rising financial risks associated with breaches, necessitates a shift towards a security-centric operational model. The cybersecurity services market is projected to grow significantly, presenting opportunities for IT service providers that prioritize security.Apple has announced a substantial increase in its bug bounty program, now offering up to $5 million for critical vulnerabilities. This move reflects the growing importance of addressing security challenges within its ecosystem, which includes over 2.35 billion active devices. The company has previously awarded millions to security researchers, emphasizing its commitment to user privacy and security. As the landscape of cybersecurity evolves, managed service providers (MSPs) are urged to tighten vendor monitoring, incorporate AI risk assessments, and focus on continuous assurance to meet the increasing demands for security. Three things to know today00:00 Cybersecurity Crossroads: F5 Breach, AI Risk, and Apple's $5M Bug Bounty Signal Security Accountability06:44 Nearly a Third of MSPs Admit to Preventable Microsoft 365 Data Loss, Syncro Survey Finds09:22 AI Reality Check: Workers' Overconfidence, Cheaper Models, and Microsoft's Scientific Breakthrough Signal Maturity in the Market This is the Business of Tech.     Supported by:  https://mailprotector.com/mspradio/ 

Send us a textWhat connects aviation, law, and cybersecurity? In this powerful episode, Joey Pinz uncovers the journey of building resilience and innovation through unlikely intersections.David Setzer shares his early passion for flying, reflecting on family ties to aviation and the lessons of safety and precision. He then takes us through his fascination with law and philosophy, connecting ancient principles of due process to modern justice.But the heart of the conversation lies in the creation of Mailprotector—a company born from humble beginnings that became a leader in email security. David reveals the early days of battling spam and viruses, the rise of ransomware, and why email remains the number one entry point for cyberattacks. He explains how AI and behavioral analysis are reshaping defenses, and why small businesses and MSPs must rethink security as foundational, not optional.

Forrester's latest report indicates that the AI hype wave is reaching its peak, with many enterprises expected to delay a significant portion of their AI spending until 2027 due to challenges in proving return on investment (ROI). As a response to increasing regulatory complexities, 60% of Fortune 100 companies are anticipated to appoint heads of AI governance by next year. This shift highlights a growing focus on compliance and risk management rather than pure innovation. Meanwhile, G2's findings present a contrasting narrative, revealing that nearly 60% of companies have successfully deployed AI agents, with a low failure rate and high satisfaction among users.Despite the positive deployment statistics from G2, a study by Atlassian uncovers a paradox: while individual usage of AI tools has surged, 96% of businesses report no significant improvements in efficiency or innovation. The survey indicates that only 3% of executives believe AI has driven transformational change within their organizations. This disconnect suggests that while AI tools are being adopted widely, their impact on actual business outcomes remains limited, leading to skepticism among decision-makers.Anthropic's recent research raises concerns about the security of large language models, revealing that as few as 250 malicious documents could effectively poison these models, compromising their functionality. This alarming finding underscores the vulnerabilities present in AI systems, particularly those relying on public or partner data. The implications for businesses are significant, as they must now consider the security of their AI systems alongside their operational capabilities.In the hardware arena, Apple and Intel are igniting a new chip race, with Apple launching its M5 chip, which boasts enhanced AI performance and graphics capabilities. Intel's Panther Lake chip is set to compete with improved efficiency and performance metrics. As AI technology becomes increasingly integrated into devices, managed service providers (MSPs) must adapt to the complexities of endpoint management and AI readiness. The evolving landscape emphasizes the need for governance, security, and effective measurement of AI outcomes, positioning MSPs as crucial enablers in this transition.Four things to know today 00:00 Forrester, G2, Atlassian, and Anthropic Paint a Complex AI Picture — Success, Stagnation, and Security Risk06:09 Apple's M5 and Intel's Panther Lake Show the Future: Every Device Becomes an AI Engine09:17 GoTo, Gradient, and LevelBlue Show the Next MSP Evolution — Refinement, Not Reinvention12:21 Microsoft's Final Windows 10 Update and IE Mode Lockdown Signal the End of Legacy Tolerance This is the Business of Tech.    Supported by:  https://try.auvik.com/dave-switchhttps://scalepad.com/dave/