Podcasts about field service

wE MP3 June 2026 - 03

Euer ERP-System verwaltet Finanzen, steuert den Vertrieb und bildet die Grundlage für unternehmerische Entscheidungen – doch in der operativen Praxis stoßt Ihr damit schnell an Grenzen. Ob im Lager, in der Produktion oder im Field Service: Überall dort, wo die eigentliche Wertschöpfung stattfindet, fehlen oft spezialisierte Funktionen. In diesem Video zeigen wir Euch, wie Ihr diese ERP-Funktionslücken gezielt schließt – ohne Euer bestehendes System zu ersetzen.

Wes is a field service engineer at Tokyo Electron in North Phoenix, Arizona. Wes discusses his role, which involves maintaining and repairing equipment for the semiconductor industry.. He notes the industry's shift towards contractor models and the benefits of full-time employment, including training opportunities and tuition reimbursement. Wes highlights his transition from the military to the semiconductor industry and the cultural diversity he encounters in the workplace. Wes advises patience and perseverance for those interested in working in the semiconductor industry.

What if your AI strategy is actually holding you back?In this episode of UNSCRIPTED, recorded on-site at Field Service Next West in San Diego, host Sarah Nicastro sits down with Jayda Nance, AI Product Owner at IBM, to cut through the hype and explore what it really takes to create value with AI.From problem-first thinking to proving value through pilots, this conversation challenges the “move fast” mentality and shows why moving smart is what actually drives results.

The following article of the Oil & Gas industry is: “PEMEX, Mexican Oil Field Service Industry Stand at the Crossroads” by Luis Miguel Labardini, Partner, Marcos y Asociados.

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In this episode of UNSCRIPTED, host Sarah Nicastro recaps the key insights, standout sessions, and pivotal conversations from Field Service Next West 2026 in San Diego.From balancing globalization and localization to redefining the service value proposition, this episode explores how industry leaders are navigating the intersection of technology innovation, talent transformation, and culture-driven leadership. Sarah shares her personal reflections from the event, highlighting the themes that will shape the future of field service.

Wir zeigen euch, warum der Field Service im Maschinenbau heute relevanter ist denn je – und welche typischen Fehler ihr auf keinen Fall machen solltet!

Jacob Brumbelow is a Service Technician at MaxAir Mechanical who discovered that the trades offered far more opportunity, growth, and fulfillment than the college path he once assumed was his only option.In this episode of Frontline UNSCRIPTED, host Sarah Nicastro sits down with Jacob to explore how younger technicians think about loyalty, growth, leadership, and career development—and what companies need to understand if they want to attract and retain the next generation of frontline talent.He explains:▪️ Why the trades deserve more visibility as a meaningful career path▪️ How younger talent defines loyalty differently than older generations▪️ Why growth opportunities matter so much in attracting and retaining technicians▪️ What senior leaders often misunderstand about younger frontline workers▪️ How feeling heard and included can make a major difference in retention▪️ Why younger technicians want to understand the “why,” not just follow instructions▪️ How leadership development can open new career possibilities early on▪️ Why trying new things matters more than following the path you think you're supposed to take00:00 Intro01:08 Jacob's Journey from College to HVAC03:34 Apprenticeship, Journeyman Path, and Career Progression06:41 Challenging Stereotypes Around the Trades08:24 Family Support and Rethinking Career Assumptions10:55 Why HVAC Clicked and What Makes the Work Fulfilling12:48 What Younger Talent Wants: Growth, Opportunity, and Purpose14:02 Why Feeling Heard Matters More Than Leaders Realize16:28 Generational Differences in Motivation and Career Outlook21:02 Inside MaxAir Mechanical's Leadership Academy23:38 Building Confidence Through Public Speaking and Development28:15 Redefining Leadership as Service32:29 What Younger People Should Know About Career Paths in the Trades35:35 What Senior Leaders Get Wrong About Younger Talent39:16 Final Advice for Younger Listeners40:30 Closing ThoughtsThis episode is for service leaders, frontline managers, and anyone thinking about how to better attract, develop, and retain younger talent in field service.Follow Sarah Nicastro on LinkedIn:https://www.linkedin.com/in/sarahhowlandSubscribe to The Insider Newsletter:https://www.futureoffieldservice.com/newsletterFollow Future of Field Service on LinkedIn:https://www.linkedin.com/company/future-of-field-serviceLearn more about Frontline UNSCRIPTED:https://www.futureoffieldservice.com/podcast/

What if the biggest gap in field service today isn't operational but commercial?In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Vivek Swaminathan, Director of Products & Solutions for Digital Workplace Services at Unisys, to explore why field service must be treated as a strategic differentiator, how to align pricing with the true value being delivered, and what it really takes to move from cost center thinking to growth-driven service models.Vivek shares practical insights on bridging the gap between execution and strategy, articulating value in a digital-first world, and why human-machine collaboration is key to unlocking the next phase of service excellence.Whether you're navigating pricing challenges, investing in AI and automation, or rethinking the role of field service in your business, this conversation offers a clear, real-world perspective on what comes next.What You'll Learn:▪️ Why field service is no longer a back-office function—but the face of your brand▪️ The “value gap” in service pricing—and how to close it▪️ Why execution must match commercial strategy to avoid margin erosion▪️ How to articulate value beyond time on-site in a digital-first service model▪️ The role of human-machine collaboration in driving better outcomes▪️ Why operational excellence is now the baseline—not a differentiator▪️ How service organizations can shift from cost control to growth enablementKey Moments:00:00 Intro02:19 Why Field Service Is the Face of the Brand08:12 Human + Technology: Why Collaboration Matters10:44 The Value Gap in Service Pricing13:07 Selling Value Beyond On-Site Time16:01 Why Execution Determines Success19:44 Operational Excellence Is Now the Baseline23:24 Moving Beyond Efficiency to Experience26:34 Unlocking Growth Through Field Service28:52 From Cost Center to Growth Engine31:48 The Rise of Outcome-Based Models33:44 Final ThoughtsAbout the Guest:Vivek Swaminathan is Director of Products & Solutions for Digital Workplace Services at Unisys. With nearly two decades of experience across service delivery, presales, and global transformation initiatives, Vivek brings deep expertise in field service strategy, commercial models, and digital innovation. His work focuses on helping organizations unlock value through better alignment of technology, execution, and customer outcomes.

David Alazraki is a Partner in PwC's Field Service and Operations Practice, where he helps enterprise organizations modernize field service operations across asset-intensive industries. With nearly two decades of experience, he brings deep expertise in digital transformation, platform strategy, and operational excellence.In this episode of UNSCRIPTED, host Sarah Nicastro sits down with David to explore how field service management has evolved—from fragmented tools to connected platforms—and what leaders must focus on next to build resilient, future-ready operations.He explains:▪️Why not every requirement is a “key decision”—and how to avoid unnecessary customization▪️Why operational excellence is now table stakes, not a differentiator▪️The “Connected Platform Vision” and why field service cannot operate in isolation▪️How to navigate a fragmented vendor landscape without decision paralysis▪️Why consolidation and integration matter more than ever▪️How AI acts as an amplifier—not just an efficiency tool▪️Why domain and industry expertise are critical to transformation success▪️How to make smarter, faster decisions that actually move the needleFollow Along:00:00 Intro00:02:33 The Field Service Management Inflection Point00:06:31 The IPSECA Model: Why Field Service Can't Exist in Isolation00:09:51 The Connected Platform Vision Explained00:16:41 Key Decisions vs Customization00:24:17 Aligning Decisions to Your Vision00:31:46 Navigating a Fragmented Market00:37:09 Service as a Growth Engine00:41:05 Why Operational Excellence Is No Longer Enough00:42:12 AI as an Amplifier, Not Automation00:48:29 Why Domain Expertise Matters More Than Technology00:51:47 Lessons from Endurance Racing00:53:57 Key Takeaways & Final Thoughts

Send us Fan MailThe Future of Field Service: From Cost Control to Value CreationField service is evolving—and value is the new metric that matters.In this episode, Ginny Lebeck, Michael Mendoza, and Boris Klimovitsky break down the biggest shifts shaping modern field service, from AI adoption to revenue‑driven transformation. Learn why leading organizations are moving beyond technology for technology's sake and focusing on outcomes that drive real business impact.What You'll LearnWhy value‑driven transformation is replacing cost‑only strategiesHow AI is unlocking new revenue and operational opportunitiesWhat it means to “go beyond the field” with end‑to‑end service optimizationHow to measure and prove the value of AI in service operationsGoing Beyond the FieldTrue service transformation doesn't stop with technicians. This conversation explores how organizations are extending service impact across customers, processes, and the broader business—connecting people, processes, and AI to deliver smarter, more scalable outcomes.Meet Us at Field Service Next – San DiegoThe team also shares what they're looking forward to at Field Service Next, including connecting with peers, customers, and partners who are navigating these same challenges. If you're attending, stop by booth #215 to continue the conversation.global.hitachi-solutions.com

Send us Fan MailField service operations play a critical role in connecting customer experience, asset reliability, and recurring revenue generation, making them a strategic function rather than a purely operational one. As service models expand to include installations, preventive and predictive maintenance, equipment rentals, and aftermarket support, the supporting systems must evolve beyond simple scheduling or work order tracking. Modern field service platforms must coordinate technician dispatch, parts availability, service contracts, asset history, and real-time performance data while enabling seamless collaboration between service, finance, and supply chain teams. This deeper operational integration allows organizations to improve first-time fix rates, maximize asset uptime, increase service profitability, and deliver more consistent, high-quality customer experiences in increasingly complex service environments.In this episode, our host Sam Gupta discusses the top field service systems in 2026. He also discusses several variables that influence the rankings of these field service systems. Finally, he shares the pros and cons of each field service system.Video: https://www.youtube.com/watch?v=iNCWWbSRXKcRead: https://www.elevatiq.com/post/field-service-systems/Questions for Panelists?

What does it actually take to build a billion-dollar septic company?In this episode of Owned and Operated, John Wilson sits down with the founders of Epic Septic to break down one of the most overlooked—and profitable—home service industries.They share how they went from zero to rapid growth, why septic is dramatically less competitive than HVAC or plumbing, and how simple fundamentals like answering the phone and selling on the first call can outperform expensive marketing strategies.In this episode, we cover:Why septic is one of the most overlooked home service opportunitiesHow 90% of competitors fail to answer the phone (and lose business because of it)Why speed-to-lead and phone sales drive extremely high close ratesThe real economics behind building a $100M–$1B service businessHost: John Wilson https://x.com/WilsonCompaniesGuests: Kyle Voss Chad Riddersen https://epicseptic.com/Break through the $5M ceiling.Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You'll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+.

Jovan Glasgow is the Founder and CEO of Glasgow International, a global coaching and leadership development brand focused on human transformation and organizational impact. From humble beginnings in the Caribbean to building a global coaching platform, his work centers on helping leaders unlock their true potential through authenticity, resilience, and introspection. In this conversation with host Sarah Nicastro, Jovan breaks down why the biggest competition you face isn't external—but internal—and how releasing ego, overcoming fear, and challenging what you've normalized can unlock real, lasting transformation.He explains:▪️Why competing with others limits your growth—and how to focus on your true capacity▪️How ego shows up as “looking good vs being good” in leadership▪️Why fear doesn't stop action—but stops boldness and authenticity▪️The concept of “perception prison” and how it silently holds people back▪️The two hidden blockers of performance: shame and unforgiveness▪️Why releasing disappointment is a daily decision—not a feeling▪️The 4-step practice to stay grounded and lead with an open heart▪️How “normalize, rationalize, actualize” shapes your results and long-term successFollow along:00:00 Intro01:20 From the Caribbean to Transformational Leadership12:00 Stop Competing Against Others, Compete Against Yourself18:46 Fire Your Representative: Lead With Authentic Confidence26:03 Fear Doesn't Stop Action—It Stops Boldness35:47 The Decision Precedes Ability: Releasing Disappointment45:33 The Power of Perspective Over Perception49:44 Seven Minutes of Solitude: Open Hands, Open Heart52:45 Challenge Your Norms: What You Normalize, You Actualize56:00 Key Takeaways & Final ThoughtsFollow Sarah Nicastro on LinkedIn:https://www.linkedin.com/in/sarahhowland/Subscribe to The Insider Newsletter: https://www.futureoffieldservice.com/the-insider/Follow Future of Field Service on LinkedIn: https://www.linkedin.com/company/future-of-field-service/Follow Future of Assets on LinkedIn: https://www.linkedin.com/company/future-of-assets/Learn more about the UNSCRIPTED podcast: https://futureoffieldservice.com/podcast/

Self-care isn't selfish. Leadership expert Hannah Knowles explains why taking care of yourself first might be the most powerful leadership decision you can make.In this International Women's Day episode of UNSCRIPTED, Hannah Knowles joins host Sarah Nicastro to discuss self-care, women in leadership, resilience, and navigating change in today's workplace.Hannah Knowles is a keynote speaker at Art of Brilliance, a wellbeing training company focused on helping individuals and teams move from surviving to thriving. She is also the coauthor of Love Notes, a collection of reflections and insights about what gives our lives meaning: love.She explains:Why self-care isn't selfish and makes you a better leaderThe “Give to Gain” paradox and why prioritising yourself benefits othersWhy consistency beats intensity when building habitsHow noticing “glimmers” can shift your mindset and wellbeingThe Kaizen approach to creating meaningful change through small stepsWhy leaders should focus on what they can control during uncertaintyHow vulnerability and honesty build stronger teamsWhy perspective shapes how people respond to changeThe leadership power of saying “I'll go first”Why celebrating progress matters more than chasing perfectionFollow along:00:00 Intro01:00 Meet Hannah Knowles and the Art of Brilliance mission04:00 Why self-care shouldn't feel selfish07:30 Consistency beats intensity when building habits10:45 Why women often struggle to prioritise themselves15:10 The concept of “glimmers” and finding everyday joy19:30 The Kaizen mindset and the power of small steps24:30 Eat, move, sleep, relationships — the foundations of wellbeing29:00 Why perspective shapes how we respond to change34:20 Leading through uncertainty and supporting teams39:30 Why vulnerability is a leadership strength45:00 The “I'll go first” leadership mindset50:30 Celebrating progress instead of perfectionFollow Sarah Nicastro on LinkedIn:https://www.linkedin.com/in/sarahhowland/Subscribe to The Insider Newsletter:https://www.futureoffieldservice.com/the-insider/Follow Future of Field Service on LinkedIn:https://www.linkedin.com/company/future-of-field-service/Learn more about the UNSCRIPTED podcast:https://futureoffieldservice.com

In this episode of UNSCRIPTED, Sarah Nicastro sits down with Sasha Ilyukhin, SVP of Global Processing Services & Services Solutions at Tetra Pak, for a candid conversation about what it truly takes to unlock service growth at scale.Grounded in new research from Future of Field Service in partnership with Simon-Kucher, this discussion moves beyond theory to explore how one global leader has turned service ambition into measurable business outcomes.While 85% of service leaders say they are optimistic about growth, only 2% have successfully delivered outcome-based services at scale. Sasha shares how Tetra Pak has spent more than a decade building the trust, capabilities, and commercial models required to transform service into a €2.2B business — with half delivered through long-term, performance-based agreements.This episode explores what it really takes to evolve from traditional support models to outcome-driven service partnerships that create lasting value for both customers and providers.In this conversation, you'll learn:• How Tetra Pak evolved from a la carte services to outcome-based partnerships• Why service growth should be anchored in customer value realization, not revenue targets• The connection between employee experience, service quality, and long-term retention• How digital platforms like Factory OS enable efficiency, sustainability, and workforce transformation• What organizations must do to move beyond the “2%” of outcome-based service offerings• Why workforce shortages, travel reduction, and knowledge management can become strategic advantagesSasha also challenges leaders to rethink how value is identified, captured, and shared. Every service already delivers outcomes — the question is whether companies are structured to recognize and monetize that value effectively.If you're navigating the shift from transactional field service models to strategic service partnerships, this episode offers practical guidance, real-world lessons, and a compelling vision for the future of service.Because in the end, as Sasha puts it:“You sell equipment once. Customers come back for the service experience.”

Ein zentrales Thema ist der Arbeitsmarkt: fehlende Service-Techniker, hohe Auslastung und zunehmender Koordinationsaufwand. Wir sprechen darüber, welche Rolle digitale Serviceportale, einheitliche Plattformen und KI-gestützte Funktionen im Field Service spielen können – und wo ihre Grenzen liegen. Außerdem geht es um konkrete Zukunftsthemen: - Wie digital ist der deutsche Mittelstand im Field Service wirklich? - Warum Serviceportale mehr sind als ein Nice-to-have - Insellösungen vs. integrierte FSM-Plattformen - Wo KI im Field Service heute schon sinnvoll unterstützt – und wo noch nicht - Welche ersten Schritte KMU jetzt gehen sollten, um ihren Field Service zukunftssicher aufzustellen Diese Folge richtet sich an Geschäftsführer:innen, Serviceleiter:innen und Verantwortliche im Mittelstand, die verstehen wollen, wie Field Service Management bis 2026 zum strategischen Erfolgsfaktor wird – und wie der Einstieg realistisch gelingt. ℹ️ Über L-mobile: L-mobile ist Ihr Digitalisierungspartner für Industrie, Handel und Service. Wir unterstützen kleine und mittelständische Unternehmen (KMU) bei der digitalen Transformation ihrer Prozesse – von Lager und Produktion über Montage und Instandhaltung bis hin zum mobilen Kundenservice. Unsere modularen Softwarelösungen sind an jedes ERP anbindbar und lassen sich flexibel an individuelle Anforderungen anpassen. Ob papierlose Fertigung, mobile Kommissionierung oder Field Service Management: Wir machen Digitalisierung machbar.

When Tim saw Mik C. demo the Calendar Board in the new Acumatica UI, Tim thought, “hey, that looks like a scheduling engine that could be used in other areas, not just a Field Service screen”. Daryl has been getting into the weeds and is finding that to be the case. Let's dive into the tech details and discuss possible additional use cases like support tickets, deliveries, work centers, etc. #Acumatica #ERP #CloudERP

Hey SOGs (Soldiers of God)

Skilled trades are facing accelerating retirements, rising customer expectations, and rapid advances in AI—putting the field service industry at a critical inflection point. Industry estimates suggest millions of frontline roles could go unfilled over the next decade, even as technology promises to automate more tasks than ever before. The stakes are high: decisions made now will determine whether organizations future-proof their workforce or permanently lose hard-won field knowledge.So, how can leaders in service-based industries adopt new technology without losing the human expertise, relationships, and culture that make service work?That's the focus of the latest episode of Straight Outta Crumpton, hosted by Greg Crumpton, featuring Sarah Nicastro, Founder and Editor in Chief of Future of Field Service. Together, they explore the intersection of leadership, frontline work, technology, and communication—digging into what it truly takes to build resilient service organizations in a time of massive change.What you'll learn…Why peer groups, storytelling, and shared learning are essential to combating isolation in the skilled trades.How AI can support (but never replace) frontline expertise, mentorship, and human judgment.The leadership and communication shifts required to attract, retain, and develop the next generation of field service professionals.Sarah Nicastro is the Founder and Editor in Chief of Future of Field Service, a global thought-leadership platform dedicated to service-based businesses. She is also the Principal Evangelist at IFS, a leading provider of service management, enterprise asset management, and industrial AI solutions. A recognized industry voice, Sarah was named one of HDI's Top 25 Thought Leaders of 2025. With a background in business publishing and an MBA, she is known for connecting leaders across industries, amplifying frontline perspectives, and championing people-first approaches to innovation.

A story about building market leadership by saying no to obvious growth—on purpose.This episode is for SaaS founders chasing international expansion—and questioning if dominating locally first makes more sense.Most SaaS companies chase international markets early. Get traction locally, then expand globally fast.Jim Whatmore, CEO of Joblogic, walked away from that playbook. He spent three years attending HVAC shows in the US, picked up customers, then stopped. He saved his marketing budget for UK and Ireland only. He turned down international revenue to dominate his home market first.From 11 people and £500K revenue in 2013 to 500 people today. Ten-year grind to £9M, then quadrupled in two years through four strategic acquisitions. Vista Equity Partners betting £100M+ on the execution.And this inspired me to invite Jim to my podcast. We explore how geographic restraint and strategic patience create market dominance. Jim shares his thinking about why he walked away from US customers, how staying trade-agnostic opened entire markets, and why he spent four years completely rebuilding his cloud platform while competitors kept betting on their old stack. And you'll discover why he bought competitors instead of trying to outbuild them.We also zoom in on three of the 10 traits that define remarkable software companies:Acknowledge you cannot please everyone – UK and Ireland only, walking away from US revenue Focus on the essence – Field engineer workflows are similar regardless of trade Master creating momentum – Quadrupled revenue in two years after a decade of patient buildingJim's story is proof that dominating your home market beats chasing global reach too early.Here's one of Jim's quotes that captures why geographic focus matters:"Our tagline for job logic is growing job logic, for us, it's personal, and it's personal because of the tenure of a lot of my team have been with us for a long time, and a lot of our customers have been with us for a long time. And there's a lot of value in that, that we're present and that we're on the ground, and that we know our customers, and that's more difficult to achieve in a different geo without a bulletproof strategy."By listening to this episode, you'll learn:Why walking away from international revenue accelerates home market dominanceWhen staying trade-agnostic beats vertical specialization in field serviceWhy acquiring competitors with legacy tech accelerates customer base growthWhat patience actually looks like when rebuilding platforms under competitive pressureGuest InfoFor more information about the guest from this week:Guest: Jim Whatmore, CEO at Joblogic Website: joblogic.com

In dieser Folge erfährst du, wie du den Return on Investment (ROI) für eine Field Service Management Software einfach und praxisnah berechnest

In this episode of UNSCRIPTED, Sarah Nicastro sits down with Dave Clement, Partner and Head of the New York office at Simon-Kucher, to unpack a joint global research project to explore the trends, challenges, and opportunities defining commercial potential within today's service landscape. Whether you're navigating digital transformation, rethinking your pricing strategy, or building a customer-centric growth model, this conversation sheds light on what the research reveals about the foundational shifts required to translate commercial excellence into competitive edge.

In this power-packed episode of TECHtonic, TSIA Executive Director Thomas Lah speaks to Rajat Shah, Vice President of Services at Tetra Pak, for a rare inside look at one of the world's most sophisticated industrial service organizations. From delivering 5+ million service hours annually to supporting more than 100,000 pieces of equipment across nearly 200 countries, Tetra Pak is transforming its global service operations with remarkable speed and scale.Rajat shares how Tetra Pak is unlocking ROI through remote support, AI-powered virtual assistants, IoT-driven predictive maintenance, and robotic process automation, all while upskilling a 3,000-person field workforce through modern digital learning models. He reveals what it takes to build customer trust, how AI is capturing tribal knowledge from an aging workforce, and why tomorrow's service engineers will be more account-integrated and digitally empowered than ever.If you want to understand where service models are heading, and how fast you need to evolve, this episode is your blueprint.

Don't miss the replay of our live event where James Shepherd, Jon Shirey, and Gabe Pinchev introduced a powerful new opportunity for agents and ISOs: reselling FieldPulse through the Full Stack Payments app. You'll see how FieldPulse helps contractors in industries like HVAC, plumbing, and electrical manage scheduling, invoicing, and payments—all in one simple platform. With full dual pricing support and a native QuickBooks integration, it's a complete solution for busy service businesses. We also covered how to position FieldPulse with prospects, set demos, and grow long-term residuals through the Full Stack ecosystem. If you're looking to break into the trades and boost your portfolio, this is a must-watch. Also, don't miss the latest Today in Payments episode with Patti Murphy. Check out the blog post here: https://todayinpayments.com/blog/rtp-growth-aws-disruptions-and-a-mobile-wallet-showdown

Host of UNSCRIPTED Sarah Nicastro takes us behind the scenes of the Future of Field Service 2025 Stand Out 50 leadership awards two of this year's judges: Ged Cranny, who retired earlier this year from his role as Senior Consultant with Konica Minolta's International Service Business after a 45-year career in field service and Roy Dockery, Sr. Director of Field Services Research at TSIA, Author, and also a former service leader himself. They share an inside look at the process of reviewing nominations to select this year's Stand Out 50, observations around the importance of recognizing service leaders, and a message for this year's recipients.

Send us a textField service systems have emerged as a critical and independent pillar of enterprise software, complementing ERP and CRM rather than blending into them. Their siloed design is deliberate—crafted to empower technicians and contractors operating in unpredictable environments where connectivity can falter. By truncating transactions and prioritizing speed, these platforms enable uninterrupted operations in the field, with data later synced to the enterprise backbone. This decoupled architecture ensures that essential functions—like customer interactions, service tickets, and work orders—continue smoothly without being weighed down by complex back-end models. Rather than a limitation, this separation is a strategic strength, enabling real-time, device-centric execution in even the most bandwidth-challenged scenarios.In this episode, our host Sam Gupta discusses the top 10 Field Service Systems in 2025. He also discusses several variables that influence the rankings of these field service systems. Finally, he shares the pros and cons of each field service system.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

In today's high-volume service environments, the smallest misstep can erode both efficiency and customer trust. In this episode, Eric Rivas, Director for Service Repair at Electrolux, joins Emerj Editorial Director Matthew DeMello to share how frontline data and technician expertise can be better captured, organized, and applied to deliver consistent, first-visit success. Rivas advises service leaders on best practices for approaching the challenges of tribal knowledge transfer, skill development, and diagnostic accuracy in large service organizations. He also breaks down the build-versus-buy dilemma facing many service leaders when it comes to new technology—and why effective partnerships often prove more valuable than internal development. Listeners will gain insights into balancing efficiency with reliability, empowering frontline teams, and building long-term trust with customers at scale. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast! This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

In this episode, hosts Lois Houston and Nikita Abraham welcome back Cloud Delivery Lead Sarah Mahalik for a detailed tour of the four pillars of Oracle Fusion Cloud Applications: ERP, HCM, SCM, and CX.   Discover how Oracle weaves AI, analytics, and automation into every layer of enterprise operations. Plus, learn how Oracle Modern Best Practice is redefining digital workflows.   Oracle Fusion Cloud Applications: Process Essentials https://mylearn.oracle.com/ou/course/oracle-fusion-cloud-applications-foundation-hcm/146870 https://mylearn.oracle.com/ou/course/oracle-fusion-cloud-applications-foundations-enterprise-resource-planning-erp/146928/241047 https://mylearn.oracle.com/ou/course/oracle-fusion-cloud-applications-foundation-scm/146938 https://mylearn.oracle.com/ou/course/oracle-fusion-cloud-applications-foundation-cx/146972   Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ X: https://x.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode. ------------------------------------------------------------- Episode Transcript:   00:00   Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we'll bring you foundational training on the most popular Oracle technologies. Let's get started!   00:25   Lois: Hello and welcome to the Oracle University Podcast! I'm Lois Houston, Director of Innovation Programs with Oracle University, and joining me is Nikita Abraham, Team Lead: Editorial Services.     Nikita: Hi everyone! Last week, we spoke about Oracle Cloud Apps and the Redwood design system. Today, we'll take a closer look at the four key pillars of Oracle Cloud Apps.    Lois: And we're so excited to have Sarah Mahalik back with us. Sarah is a Cloud Delivery Lead here at Oracle. Hi Sarah! In the last episode, we briefly spoke about the various Oracle Cloud Apps offerings and their capabilities. For anyone who missed that episode, can you give us a quick introduction?   01:06   Sarah: Oracle Cloud Applications is an incredibly broad suite that covers many of the most important business functions, from Human Capital Management, Supply Chain Management, to Enterprise Resource Planning and Customer Experience. The products in the Oracle Fusion Cloud Applications suite are organized by functional groups or pillars. All of these applications sit on Oracle Cloud Infrastructure, a foundation built from scratch to support mission-critical applications.    Oracle Fusion Applications deliver a single source of truth, enabling quick responses to disruptions and market opportunities. With unified data and consistent business rules, teams can build streamlined end-to-end processes, access real time analytics, and make faster data-driven decisions for improved outcomes.   01:52   Nikita: Ok, let's actually get into each of these areas. I think we can start with Human Capital Management.   Sarah: Oracle Human Capital Management is an end-to-end solution that allows you to manage all aspects of people data from hire to retire. It all starts with recruiting, or requisitions are used to advertise vacant positions, and candidates are managed through the hiring process. After recruitment, successful candidates are transferred to the human resources module.   You can configure the organization structure to mirror that of your business. And this allows for easy reorganization whenever the structure changes. People data is a staple element of HCM. Therefore, as part of this product, an HR specialist can manage everything about the employee life cycle, including promotions, transfers, general assignment changes, and terminations.   A robust self-service offering allows employees and managers to take ownership and responsibility for the data pertaining to themselves and their teams. By removing the burden of simple data processing from the HR specialists, it not only eases the pressure on the HR department but allows them to concentrate on more specialized tasks.   03:00   Lois: And how are the core products of HCM categorized?   Sarah: The core products of Human Capital Management are categorized into four main groupings according to their logical purpose. First up, we have our human resources. This grouping includes the elements for implementing and maintaining the enterprise and workforce structure and employee life cycle data. This is where you would configure the organization structure as well as manage an employee's data from the HR specialist point of view. In addition, modules such as benefits, work life, workforce modeling and planning, and advanced HCM controls also sit within this category.   This brings us to talent management. This category is one of the largest because it includes recruiting, learning, goals and performance management, career development, succession planning, talent reviews, and compensation. In addition to that, dynamic skills and opportunity marketplace are also included in this grouping. Within workforce management, you'll find absence management and time and labor.   These naturally sit together because most organizations that implement both configure it so that an employee can enter both work time and absences on a time card, instead of having to visit two different entry points. You'll also find workforce health and safety here. And finally, payroll. All aspects of payroll are included here, whether you're simply using global payroll or localizations, such as UK, Canada, and Mexico.   It also encompasses payroll interface for those organizations that run their payroll from another system, and just need to extract and migrate the relevant data from Fusion HCM Cloud. When talking about HCM systems, we cannot forget the employee self-service aspect of the product. For this, there's an employee experience module called Oracle Me. Here you'll find options, such as HCM communicate, touchpoints, journeys, HR help desk, and Oracle digital assistant.   All of these combined enable an employee to take control and ownership of their own data, and use the many self-help options to get the information they need quickly and efficiently. In order to control how the system behaves and how users interact with it and perform the various processes, there are configuration options. These options allow organizations to define such things as the user experience, workflows, and approval policies based on their business requirements. And to meet the constant need for reporting, there's analytics, planning, and data modeling.   And in addition to all of that, you can use configuration options, such as extensibility, integration, or import and extracts, security, and adaptive intelligence to help enhance the system and have it working and looking the way you need. Of course, much of these latter configuration items are not exclusive to HCM but are available for the Oracle Fusion Cloud as a whole.   05:47   Lois: That's great. Ok, let's move on to Oracle Enterprise Resource Planning, or ERP.   Sarah: This is a complete modern Cloud ERP suite that provides your teams with advanced capabilities, such as AI, to automate the manual processes that slow them down, analytics to react to market shifts in real time, and automatic updates to stay current and gain a competitive advantage.   Oracle Cloud ERP automates the entire Record to Report process and provides a common repository of information for global financial reporting and compliance. Within ERP, we have the broadest and deepest suite offering everything you need, from financials, project management, enterprise performance management, risk management and compliance, and analytics.    06:34   Nikita: Sarah, could you break down the different modules within ERP?   Sarah: First, we have Financials, which is a global financial platform that connects and automates your financial management processes, including payables, receivables, fixed assets, expenses, and reporting for a clear view into your total financial health. Oracle Project Management offers a single project cloud solution designed to help you gain a complete picture of your organization's project finances and operations. It's seamlessly integrated across the enterprise with the Oracle Fusion Cloud ERP, HCM, and SCM applications.   Oracle Fusion Cloud Enterprise Performance Management, or EPM, helps you model and plan across finance, HR, supply chain and sales, streamline the financial close process, and drive better decisions. Oracle Fusion Cloud Risk Management and Compliance is a security and audit solution that controls user access to your Oracle Cloud ERP financial data, monitors user activity, and makes it easier to meet compliance regulations through automation.   Oracle Risk Management Compliance uses AI and ML to strengthen financial controls to help prevent cash leaks, enforce audit, and protect against emerging risks, saving you hours of manual work. Oracle Analytics for Cloud ERP complements the embedded analytics in Cloud ERP to provide pre-packaged use cases, predictive analysis, and KPIs based on variance analysis and historical trends.    08:06   Lois: And what about Supply Chain Management?   Sarah: Oracle Supply Chain Management empowers organizations to plan, source, make, deliver, and service goods with agility and resilience. It offers a solution that integrates advanced capabilities, such as AI/ML and blockchain, to optimize the supply chain life cycle from start to finish.   08:31   Adopting a multicloud strategy is a big step towards future-proofing your business and we're here to help you navigate this complex landscape. With our suite of courses, you'll gain insights into network connectivity, security protocols, and the considerations of working across different cloud platforms. Start your journey today to multicloud today by visiting mylearn.oracle.com.    08:58   Nikita: Welcome back! Sarah, what makes Oracle Fusion SCM so powerful?   Sarah: When it comes to planning, you can leverage strategic, tactical, and operational processes for accurate forecasting and resource alignment. Sourcing and manufacturing help you streamline procurement and production to meet supply and demand efficiently. Inventory and warehousing processes ensure the right goods are available, stored, and managed effectively.   Fulfillment is also known as the pick, pack, and ship part of the supply chain and delivery entails order tracking and receipt. Having connected processes in place ensures that billing and revenue recognition are applied correctly on the goods and services. Great customer service models provide accurate tracking of customer orders and deliveries. And this can provide insight for an accurate picture of future planning, manufacturing, and inventory forecasts. This is a constant cycle because information and analytics feed into the planning process.   Oracle Supply Chain Management is designed to seamlessly integrate and optimize every step of the supply chain process, ensuring businesses can adapt to dynamic market conditions and customer expectations. The solution supports end-to-end supply chain processes and leverages cutting-edge technologies to transform how organizations manage their operations.   In planning, Oracle SCM empowers businesses with advanced planning tools to align supply and demand effectively. Sourcing and manufacturing assists in streamlining procurement and manufacturing workflows to drive efficiency. Inventory and warehousing optimizes inventory and warehouse management processes with intelligent capabilities.   Fulfillment delivery helps to accelerate order fulfillment and delivery operations to meet customer needs. And servicing allows you to maintain strong customer relationships through seamless post-sale servicing. Oracle SCM ensures an agile and resilient supply chain with the help of technologies like AI, ML, and blockchain. These tools empower organizations to stay competitive in a fast-paced environment while exceeding customer expectations.   11:03   Lois: To round out our discussion, let's talk about Oracle Customer Experience.   Sarah: Customer Experience, or CX, provides the platform and products necessary to capture all customer touch points and interactions. This platform also automates the business process from interest and lead generation to the sale and provision of products and services. The major product areas are marketing, sales, service, and CX platform.    11:32   Nikita: Could you dive a bit deeper into its key areas?   Sarah: Oracle Marketing solutions allow you to create targeted cross-channel marketing campaigns, optimize lead generation activities, personalize customer and prospect communication, and automate marketing activities. Use real-time data-driven insights to engage, convert, and nurture buyer relationships to increase sales. Featured products include Eloqua Marketing Automation, Responsys Campaign Management, CrowdTwist Loyalty and Engagement, Infinity Behavioral Intelligence, Unity Customer Data Platform, and more.   With Oracle Sales, you can deliver responsive selling across all touchpoints. Oracle Sales guides sellers with intelligent recommendations and gives them a faster path to critical records to help them focus on the right prospects at the right time. The modern, unified selling and buying approach of Oracle CX connects sales and commerce to service, marketing, and the entire customer experience. Featured products include Salesforce Automation, Sales Planning, Sales Performance Management, Configure, Price, and Quote, Subscription Management, Partner Relationship Management, and Customer Data Management.   Oracle Service enables you to help customers when and where they need you with automated workflows for customer self-service, agent-assisted service, and Field Service engagements. You can accelerate the resolution of service issues with AI-driven recommendations, unified data visibility, and cross-organization and cross-channel collaboration tools.   At Oracle, we make every customer interaction matter by using a suite of CX Cloud applications that connect marketing, sales, customer service, Field Service, and e-commerce. Oracle connects our customer experience systems with finance, supply chain, and HR on a unified cloud platform for a single, dynamic 360-degree view of the customer.   13:31   Lois: Before we wrap up, how does Oracle Modern Best Practice, or OMBP, fit into Oracle Cloud Apps?   Sarah: OMBP illustrates common business processes optimized to leverage the latest applications and technologies in Oracle Fusion Applications.   Oracle Modern Best Practice comprises reimagined industry standard business processes powered by Oracle technology. Engineered into Fusion Applications, OMBP simplifies and streamlines workflows, enabling organizations to leverage modern, efficient, and scalable practices. As we align more assets with OMBP, there will be a stronger connection between global process owners and business process innovation within a customer's organization.   OMBP was derived from over 10,000 successful delivery projects. To publish an OMBP, past Oracle projects were analyzed for successful and unsuccessful processes. Successful processes were reviewed and optimized by product experts, engineers, customers, and key users. Optimized processes were published to OMBP to make them available to other customers.   14:40   Lois: Well, that's it for this episode. Thank you, Sarah, for all of your incredible insights.    Nikita: If you want to learn more about what we discussed today, head over to mylearn.oracle.com and take a look at the Oracle Fusion Cloud Applications Process Essentials courses. Until next time, this is Nikita Abraham…   Lois: And Lois Houston, signing off!   15:01   That's all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We'd also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.  

Today, Velocitor Solution's Rudy Nemeth talks about the evolution of fleet technology from digitizing basic processes to integrated platforms that enhance safety and efficiency! Rudy highlights how utilizing AI in fleet management helps identify safety issues, existing data challenges in logistics companies, cash flow constraints faced by small businesses, and the benefits of technology advancements!   About Rudy Nemeth As the VP of Sales at Velocitor Solutions, Rudy has over 25 years of experience in new business development for mobile software solutions and managed mobile services. His expertise includes Enterprise Cross-Platform Mobile Apps, Mobile Back-End, and ERP Integration. He also manages a fleet management system that includes GPS tracking, telematics monitoring, FMCSA-compliant ELD system, driver score cards, and in-cab video. His vertical markets include Consumer Packaged Goods, Field Service, Transportation and Logistics, Manufacturing, Retail, and Field Sales. He's passionate about delivering innovative and effective mobile solutions to various industries and helping businesses optimize their operations and performance.   Connect with Rudy Website: https://velocitor.com/  LinkedIn: https://www.linkedin.com/in/rudynemeth/  

In this episode of UNSCRIPTED, host Sarah Nicastro shares key takeaways from last week's Future of Field Service Leaders Meetup and IFS Connect North America. The episode explores critical themes including balancing AI automation with employee empowerment, understanding regional customer value differences, and leveraging artificial intelligence for improved knowledge management with practical perspectives from industry leaders at TOMRA North America and Tampa Electric.

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?          

Sarah shares an overview of session highlights as well as her personal observations of Field Service Palm Springs 2025.

Join host Doug Glenn as he discusses sustainability in the heat treat industry with Tracy Dougherty, president and CEO of AFC Holcroft, and Ed Wykes, director of Field Service and Aftermarket Sales. They explore the importance of sustainable practices in the design and operation of thermal processing equipment. Whether you're upgrading current equipment or innovating new, these changes can improve efficiency and reduce environmental impact. The episode underscores the industry's commitment to innovation and sustainability. Watch | Listen | Learn Full transcript, audio, and video to this episode is located here: https://heattreattoday.com/radio

In a brief solo episode, Sarah provides an update on Future of Field Service events for 2025 plus a sneak peek into a few other exciting things in the works!

Gabriel is a field service engineer at Applied Materials in Hillsboro, Oregon. In this episode, Gabriel discusses his career path. He attended the Early College High School Program, focusing on microelectronics technology automation. Gabriel works inside Intel's Ronler Acres campus, troubleshooting and maintaining semiconductor equipment. Gabriel advises students to consider the microelectronics program and Early College High School for career advancement in the semiconductor industry.The Talking Technicians podcast is produced by MNT-EC, the Micro Nano Technology Education Center, through financial support from the National Science Foundation's Advanced Technological Education grant program.Opinions expressed on this podcast do not necessarily represent those of the National Science Foundation.Join the conversation. If you are a working technician or know someone who is, reach out to us at info@talkingtechnicians.org.Links from the show:Episode Web Page:https://micronanoeducation.org/students-parents/talking-technicians-podcast/Portland Community College Microelectronics Program:https://www.pcc.edu/programs/microelectronics/Jobs at Applied Materials: https://www.appliedmaterials.com/il/en/careers.html

In this heartfelt episode of UNSCRIPTED, host Sarah Nicastro sits down with Ged Cranny, Senior Consultant with Konica Minolta's International Service Business, as he reflects on his remarkable 45-year journey in field service on the cusp of retirement. From navigating the evolution of service from cost center to strategic advantage, to insights on balancing technological innovation with human connection, Ged shares candid perspectives on leadership, diversity, and the enduring importance of customer relationships. Whether you're a seasoned service leader or rising through the ranks, this conversation offers valuable wisdom on building successful service organizations while maintaining the 'family feel' that makes field service special.

Sarah shares what's on the hearts and minds of the Future of Field Service community when it comes to International Women's Day 2025 and its theme to #AccelerateAction.

In this episode of Torsion Talk, Ryan lays out his ultimate wish list for Field Service Management (FSM) software – breaking down the must-have features that home service businesses NEED but most FSM platforms lack.What You'll Learn in This Episode:

In this episode of Torsion Talk, Ryan shares the latest updates on his journey to find the best field service management software for home service businesses. After demoing Service Fusion, FieldPulse, and scheduling a highly anticipated call with Acumatica, Ryan reflects on how his perspective is evolving as he digs deeper into these platforms.He breaks down the fundamental difference between dispatch-first platforms like Jobber, Housecall Pro, ServiceTitan, and financially-rooted ERP systems like Acumatica and NetSuite. Plus, he talks about why some platforms' lack of a free trial raises red flags and the importance of open API integration for long-term success.What You'll Learn in This Episode:✅ Dispatch vs. Financial Foundation – Why the software's starting point matters for growth. ✅ Early Demo Insights – Service Fusion, FieldPulse, and why Acumatica stands out. ✅ Key Software Evaluation Criteria – Scheduling, CRM, Inventory, Reporting, API access & more. ✅ Hidden Frustrations – Syncing issues, limited trial access, and user interface pitfalls. ✅ Ryan's Realization – Why your software needs evolve as your business grows.Key Talking Points:

In this episode of Torsion Talk, Ryan kicks off a new series dedicated to finding the best field service management software for garage door businesses and home service companies. If you've ever felt frustrated with your CRM, overwhelmed by rising software costs, or stuck with tools that don't fully meet your needs—this series is for you.Ryan shares his first-hand experiences with platforms like ServiceTitan, Jobber, ServiceFusion, Housecall Pro, and others. He breaks down the must-haves for the ideal FSM software, the common pain points business owners face, and why so many companies feel stuck with overpriced, underperforming systems.What You'll Learn in This Episode:✅ Why most FSM software companies miss the mark—and what they should be focusing on.✅ The biggest challenges in choosing the right software for your business.✅ Why ServiceTitan left Ryan frustrated—and what he's looking for in a replacement.✅ The key features every garage door business needs from an FSM platform.✅ How AI and automation will reshape the future of field service management.Key Discussion Points:

In this episode of The Unscripted Podcast, host Sarah Nicastro is joined by Maureen Azzato, Portfolio Director for Manufacturing and Field Service Events at Worldwide Business Research (WBR), to discuss the current state of AI in field service. Drawing from WBR's recent research, they explore the industry's adoption trends, successful use cases, and common implementation challenges.  Maureen shares insights on how early adopters are leveraging AI for operational efficiency, knowledge management, and improved customer satisfaction, while addressing concerns about integration, costs, and change management. They also discuss the future of AI in field service and preview upcoming topics for the Field Service Palm Springs 2024 event. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

Today on the Clean Power Hour, host Tim Montague sits down with David Huebsch, Field Service Engineer and Manager for CPS America's Central Region. Drawing from his unique background transitioning from wind turbine maintenance to solar inverter service, David shares valuable insights into the critical role of field service in the solar industry.The conversation delves deep into the daily challenges and responsibilities of solar field service, from commissioning new sites to troubleshooting communication issues and managing customer relationships. David offers a fascinating glimpse into the technical aspects of inverter maintenance, the importance of proper installation, and the crucial role of customer support in the solar industry.We also delved into CPS America's upcoming fourth annual Product Innovation Day on April 2nd in Dallas where solar professionals gather for an exclusive behind-the-scenes look at upcoming product releases and industry innovations. This mini-conference provides unparalleled networking opportunities with CPS America's leadership team, engineering department, and customer support specialists while offering attendees valuable insights into the company's latest technological developments. Check out CPS Product Innovation Day 2025: https://loom.ly/Ll19EVkThe episode also highlights CPS America's approach to customer service and the importance of building strong relationships with clients. Whether you're a solar professional, project developer, or simply interested in the technical side of solar energy, this episode offers valuable insights into what keeps solar farms running efficiently.Social Media HandlesDavid HuebschCPS AmericaCPS America Innovation Day Support the showConnect with Tim Clean Power Hour Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email tim@cleanpowerhour.com Review Clean Power Hour on Apple PodcastsThe Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email: CleanPowerHour@gmail.com Corporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/The Clean Power Hour is brought to you by CPS America, maker of North America's number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com

While host Sarah Nicastro doesn't believe anyone can truly predict the future, in this episode of the Unscripted Podcast, she shares what she expects 2025 will bring based on interactions with the Future of Field Service community and featuring insights from the Stand Out Service Trends report. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insiderEpisode Resources: Sarah Nicastro on LinkedIn Future of Field Service Website

In this episode of Unscripted, Sarah Nicastro, the creator of Future of Field Service and VP of Customer Engagement at IFS, reflects on the Stand Out Service Trends Report, sharing actionable insights from some of the most innovative leaders in the service industry. Drawing on her extensive expertise and years of observing the evolution of field service, Sarah explores best practices in hiring, employee engagement, change management, and technology prioritization. Sarah's career began unexpectedly in the world of field service after earning her bachelor's degree in psychology and an MBA, with plans to enter the nonprofit sector. Her fascination with the innovation and complexity of field service sparked a passion that has driven her work ever since. Based in Erie, PA, Sarah balances her professional life with time spent at Lake Erie hunting for beach glass, Peloton workouts, and indulging in her love of hip-hop and ice cream. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In a session recorded live at IFS Unleashed, Steven Van Eyck, Center of Excellence Lead for Field Service at Proximus, joins Sarah Nicastro to discuss how to define “excellence” in the arena of field service today and what Proximus is focused on in creating it. Steven is leading a Center of Excellence that caters to the Field Service Management activities for Proximus' Customer Operations Business Unit. The Center serves as the primary link between the operational field teams, the Proximus IT department, and IFS. Steven joined Proximus in 2003 as a Developer. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In this episode of the Unscripted Podcast, host Sarah Nicastro Sarah shares what stood out to her from last week's Field Service Europe event in Amsterdam. She discusses how industry leaders like Yasir Sheikh advocate for a shift from traditional service models to proactive, value-driven strategies, the role of change management in technology adoption, the interconnectedness of employee engagement, and how digitalization is reshaping customer interactions. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In this episode of the Unscripted podcast, host Sarah Nicastro reveals the 33rd edition of the Future of Field Service Standout 50 Leaders, celebrating exceptional service leaders who drive innovation and customer-centric strategies in the industry. Sarah highlights the evolving service delivery landscape and the crucial and often behind-the-scenes roles these leaders play in motivating teams and navigating modern business challenges. With insights from a panel of industry experts, she discusses the critical traits of the Standout 50. She announces an upcoming report featuring valuable data on people, processes, and technology in the service sector. Join Sarah as she recognizes these impactful leaders and shares how to stay updated on their findings! Sarah Nicastro is a passionate advocate for the power of human connection and service evolution. Since 2008 she first stumbled into the field service industry, she has been captivated by the transformation of service from a cost center to a strategic driver of innovation and growth. Through meaningful conversations with business leaders, Sarah uncovers insights that inspire and inform others. Her mission is to prove that it's possible to love family, work, and the world simultaneously while building a community that shares knowledge, forms lasting relationships and creates a positive impact. If you enjoyed this episode, subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

Send us a textThe field service sector has evolved significantly, integrating advanced technologies and CRM functionalities to enhance service delivery. The leading systems in this category offer robust features for scheduling, dispatching, and real-time tracking, enabling companies to optimize their field operations. These solutions also provide comprehensive tools for managing work orders, customer communications, and inventory, ensuring that field technicians are well-equipped to meet client needs efficiently. Evaluated based on their market share, technological innovation, user-friendliness, and ability to integrate with other enterprise systems, these top 10 field service management systems are essential for businesses aiming to excel in the dynamic field service landscape.In this episode, our host, Sam Gupta, discusses the top 10 field service management systems in 2024. He also discusses several variables that influence the rankings of field service management systems. Finally, he shares the pros and cons of each field service management systems.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.