Podcasts about field service

Today, Velocitor Solution's Rudy Nemeth talks about the evolution of fleet technology from digitizing basic processes to integrated platforms that enhance safety and efficiency! Rudy highlights how utilizing AI in fleet management helps identify safety issues, existing data challenges in logistics companies, cash flow constraints faced by small businesses, and the benefits of technology advancements!   About Rudy Nemeth As the VP of Sales at Velocitor Solutions, Rudy has over 25 years of experience in new business development for mobile software solutions and managed mobile services. His expertise includes Enterprise Cross-Platform Mobile Apps, Mobile Back-End, and ERP Integration. He also manages a fleet management system that includes GPS tracking, telematics monitoring, FMCSA-compliant ELD system, driver score cards, and in-cab video. His vertical markets include Consumer Packaged Goods, Field Service, Transportation and Logistics, Manufacturing, Retail, and Field Sales. He's passionate about delivering innovative and effective mobile solutions to various industries and helping businesses optimize their operations and performance.   Connect with Rudy Website: https://velocitor.com/  LinkedIn: https://www.linkedin.com/in/rudynemeth/  

In this episode of UNSCRIPTED, host Sarah Nicastro shares key takeaways from last week's Future of Field Service Leaders Meetup and IFS Connect North America. The episode explores critical themes including balancing AI automation with employee empowerment, understanding regional customer value differences, and leveraging artificial intelligence for improved knowledge management with practical perspectives from industry leaders at TOMRA North America and Tampa Electric.

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?          

In diesem Video zeigen wir Dir die 6 häufigsten Fehler, die Unternehmen bei der Routenplanung und Einsatzkoordination machen – und wie man sie vermeiden kann. Ob doppelte Fahrten, falsche Techniker am Einsatzort oder fehlende Abstimmung zwischen Innendienst und Außendienst: Schlechte Tourenplanung führt zu Verzögerungen, steigenden Kosten, Überstunden und unzufriedenen Kunden. Doch das muss nicht sein! Wir werfen im Video einen Blick auf diese 6 typischen Planungsfehler: 1️⃣ Die kurze Route ist nicht immer die beste 2️⃣ Nähe ist nicht alles – warum der nächste Techniker nicht immer der richtige ist 3️⃣ Warum der Outlook-Kalender allein nicht reicht 4️⃣ Digitalisierung ist Chance, keine Bedrohung 5️⃣ Warum Google Maps kein Tourenplanungstool ist 6️⃣ Fehlende Kommunikation zwischen Innendienst und Außendienst Mit einer professionellen, ressourcenoptimierten Tourenplanung lassen sich all diese Herausforderungen meistern. Digitale Tools sorgen für mehr Transparenz, automatische Vorschläge auf Basis von Qualifikationen und Verfügbarkeiten, reduzieren Leerlaufzeiten und verbessern die Abstimmung im gesamten Field-Service-Team.

Sarah shares an overview of session highlights as well as her personal observations of Field Service Palm Springs 2025.

Die Personaleinsatzplanung ist ein zentraler Faktor für den Erfolg im Field Service – doch wie können Unternehmen die Planung effizienter und transparenter gestalten? Du erfährst in dieser Folge alles über die Vorteile einer digitalen Personaleinsatzplanungs-Software und warum sie ein entscheidender Schritt in Richtung Industrie 4.0 ist. Besonders im Field Service bietet die digitale Planung entscheidende Vorteile, um Abläufe zu optimieren und Kosten zu reduzieren. 4 Gründe für eine digitale Personaleinsatzplanung: - Erleichterte und bedarfsorientierte Personalplanung: Die richtigen Ressourcen zur richtigen Zeit am richtigen Ort. - Verbesserte Qualität der Einsatzplanung: Optimierte Prozesse und weniger Fehler. - Minimierte Kosten im Personaleinsatz: Effizientere Nutzung der Kapazitäten. - Über- und Unterkapazitäten vermeiden: Mehr Flexibilität und Balance im Arbeitsalltag. Außerdem sorgt eine digitale Personaleinsatzplanung für erhöhte Transparenz und deutlich bessere Planungssicherheit. Warum also digitalisieren? Die Digitalisierung der Personaleinsatzplanung ist ein essenzieller Bestandteil von Industrie 4.0. Mit den richtigen Softwarelösungen steigerst Du nicht nur die Effizienz, sondern schaffst auch die Grundlage für langfristigen Erfolg und Wettbewerbsfähigkeit im Field Service. Erfahre in dieser Folge, wie digitale Technologien Deine Personaleinsatzplanung revolutionieren können – und warum jetzt der ideale Zeitpunkt ist, den Schritt in die digitale Zukunft zu wagen!

Join host Doug Glenn as he discusses sustainability in the heat treat industry with Tracy Dougherty, president and CEO of AFC Holcroft, and Ed Wykes, director of Field Service and Aftermarket Sales. They explore the importance of sustainable practices in the design and operation of thermal processing equipment. Whether you're upgrading current equipment or innovating new, these changes can improve efficiency and reduce environmental impact. The episode underscores the industry's commitment to innovation and sustainability. Watch | Listen | Learn Full transcript, audio, and video to this episode is located here: https://heattreattoday.com/radio

In a brief solo episode, Sarah provides an update on Future of Field Service events for 2025 plus a sneak peek into a few other exciting things in the works!

Gabriel is a field service engineer at Applied Materials in Hillsboro, Oregon. In this episode, Gabriel discusses his career path. He attended the Early College High School Program, focusing on microelectronics technology automation. Gabriel works inside Intel's Ronler Acres campus, troubleshooting and maintaining semiconductor equipment. Gabriel advises students to consider the microelectronics program and Early College High School for career advancement in the semiconductor industry.The Talking Technicians podcast is produced by MNT-EC, the Micro Nano Technology Education Center, through financial support from the National Science Foundation's Advanced Technological Education grant program.Opinions expressed on this podcast do not necessarily represent those of the National Science Foundation.Join the conversation. If you are a working technician or know someone who is, reach out to us at info@talkingtechnicians.org.Links from the show:Episode Web Page:https://micronanoeducation.org/students-parents/talking-technicians-podcast/Portland Community College Microelectronics Program:https://www.pcc.edu/programs/microelectronics/Jobs at Applied Materials: https://www.appliedmaterials.com/il/en/careers.html

In this heartfelt episode of UNSCRIPTED, host Sarah Nicastro sits down with Ged Cranny, Senior Consultant with Konica Minolta's International Service Business, as he reflects on his remarkable 45-year journey in field service on the cusp of retirement. From navigating the evolution of service from cost center to strategic advantage, to insights on balancing technological innovation with human connection, Ged shares candid perspectives on leadership, diversity, and the enduring importance of customer relationships. Whether you're a seasoned service leader or rising through the ranks, this conversation offers valuable wisdom on building successful service organizations while maintaining the 'family feel' that makes field service special.

Sarah shares what's on the hearts and minds of the Future of Field Service community when it comes to International Women's Day 2025 and its theme to #AccelerateAction.

In this episode of Torsion Talk, Ryan lays out his ultimate wish list for Field Service Management (FSM) software – breaking down the must-have features that home service businesses NEED but most FSM platforms lack.What You'll Learn in This Episode:

In this episode of Torsion Talk, Ryan shares the latest updates on his journey to find the best field service management software for home service businesses. After demoing Service Fusion, FieldPulse, and scheduling a highly anticipated call with Acumatica, Ryan reflects on how his perspective is evolving as he digs deeper into these platforms.He breaks down the fundamental difference between dispatch-first platforms like Jobber, Housecall Pro, ServiceTitan, and financially-rooted ERP systems like Acumatica and NetSuite. Plus, he talks about why some platforms' lack of a free trial raises red flags and the importance of open API integration for long-term success.What You'll Learn in This Episode:✅ Dispatch vs. Financial Foundation – Why the software's starting point matters for growth. ✅ Early Demo Insights – Service Fusion, FieldPulse, and why Acumatica stands out. ✅ Key Software Evaluation Criteria – Scheduling, CRM, Inventory, Reporting, API access & more. ✅ Hidden Frustrations – Syncing issues, limited trial access, and user interface pitfalls. ✅ Ryan's Realization – Why your software needs evolve as your business grows.Key Talking Points:

In this episode of Torsion Talk, Ryan kicks off a new series dedicated to finding the best field service management software for garage door businesses and home service companies. If you've ever felt frustrated with your CRM, overwhelmed by rising software costs, or stuck with tools that don't fully meet your needs—this series is for you.Ryan shares his first-hand experiences with platforms like ServiceTitan, Jobber, ServiceFusion, Housecall Pro, and others. He breaks down the must-haves for the ideal FSM software, the common pain points business owners face, and why so many companies feel stuck with overpriced, underperforming systems.What You'll Learn in This Episode:✅ Why most FSM software companies miss the mark—and what they should be focusing on.✅ The biggest challenges in choosing the right software for your business.✅ Why ServiceTitan left Ryan frustrated—and what he's looking for in a replacement.✅ The key features every garage door business needs from an FSM platform.✅ How AI and automation will reshape the future of field service management.Key Discussion Points:

In this episode of The Unscripted Podcast, host Sarah Nicastro is joined by Maureen Azzato, Portfolio Director for Manufacturing and Field Service Events at Worldwide Business Research (WBR), to discuss the current state of AI in field service. Drawing from WBR's recent research, they explore the industry's adoption trends, successful use cases, and common implementation challenges.  Maureen shares insights on how early adopters are leveraging AI for operational efficiency, knowledge management, and improved customer satisfaction, while addressing concerns about integration, costs, and change management. They also discuss the future of AI in field service and preview upcoming topics for the Field Service Palm Springs 2024 event. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

Today on the Clean Power Hour, host Tim Montague sits down with David Huebsch, Field Service Engineer and Manager for CPS America's Central Region. Drawing from his unique background transitioning from wind turbine maintenance to solar inverter service, David shares valuable insights into the critical role of field service in the solar industry.The conversation delves deep into the daily challenges and responsibilities of solar field service, from commissioning new sites to troubleshooting communication issues and managing customer relationships. David offers a fascinating glimpse into the technical aspects of inverter maintenance, the importance of proper installation, and the crucial role of customer support in the solar industry.We also delved into CPS America's upcoming fourth annual Product Innovation Day on April 2nd in Dallas where solar professionals gather for an exclusive behind-the-scenes look at upcoming product releases and industry innovations. This mini-conference provides unparalleled networking opportunities with CPS America's leadership team, engineering department, and customer support specialists while offering attendees valuable insights into the company's latest technological developments. Check out CPS Product Innovation Day 2025: https://loom.ly/Ll19EVkThe episode also highlights CPS America's approach to customer service and the importance of building strong relationships with clients. Whether you're a solar professional, project developer, or simply interested in the technical side of solar energy, this episode offers valuable insights into what keeps solar farms running efficiently.Social Media HandlesDavid HuebschCPS AmericaCPS America Innovation Day Support the showConnect with Tim Clean Power Hour Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email tim@cleanpowerhour.com Review Clean Power Hour on Apple PodcastsThe Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email: CleanPowerHour@gmail.com Corporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/The Clean Power Hour is brought to you by CPS America, maker of North America's number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com

While host Sarah Nicastro doesn't believe anyone can truly predict the future, in this episode of the Unscripted Podcast, she shares what she expects 2025 will bring based on interactions with the Future of Field Service community and featuring insights from the Stand Out Service Trends report. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insiderEpisode Resources: Sarah Nicastro on LinkedIn Future of Field Service Website

In this episode of Unscripted, Sarah Nicastro, the creator of Future of Field Service and VP of Customer Engagement at IFS, reflects on the Stand Out Service Trends Report, sharing actionable insights from some of the most innovative leaders in the service industry. Drawing on her extensive expertise and years of observing the evolution of field service, Sarah explores best practices in hiring, employee engagement, change management, and technology prioritization. Sarah's career began unexpectedly in the world of field service after earning her bachelor's degree in psychology and an MBA, with plans to enter the nonprofit sector. Her fascination with the innovation and complexity of field service sparked a passion that has driven her work ever since. Based in Erie, PA, Sarah balances her professional life with time spent at Lake Erie hunting for beach glass, Peloton workouts, and indulging in her love of hip-hop and ice cream. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

SYS - Field Service Engineer Aaron full 393 Wed, 04 Dec 2024 17:19:13 +0000 gm7Ru5wMXxi1zccKfjG2Jl0QV3Ko7Idl society & culture Share Your Salary society & culture SYS - Field Service Engineer Aaron Because everybody wants to know how much people make for a living, but have been afraid to ask until now… 2024 © 2021 Audacy, Inc. Society & Culture False https://player.amperwavepodcasting.com?feed-link=https%3A%

In a session recorded live at IFS Unleashed, Steven Van Eyck, Center of Excellence Lead for Field Service at Proximus, joins Sarah Nicastro to discuss how to define “excellence” in the arena of field service today and what Proximus is focused on in creating it. Steven is leading a Center of Excellence that caters to the Field Service Management activities for Proximus' Customer Operations Business Unit. The Center serves as the primary link between the operational field teams, the Proximus IT department, and IFS. Steven joined Proximus in 2003 as a Developer. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In this episode of the Unscripted Podcast, host Sarah Nicastro Sarah shares what stood out to her from last week's Field Service Europe event in Amsterdam. She discusses how industry leaders like Yasir Sheikh advocate for a shift from traditional service models to proactive, value-driven strategies, the role of change management in technology adoption, the interconnectedness of employee engagement, and how digitalization is reshaping customer interactions. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In this episode of the Unscripted podcast, host Sarah Nicastro reveals the 33rd edition of the Future of Field Service Standout 50 Leaders, celebrating exceptional service leaders who drive innovation and customer-centric strategies in the industry. Sarah highlights the evolving service delivery landscape and the crucial and often behind-the-scenes roles these leaders play in motivating teams and navigating modern business challenges. With insights from a panel of industry experts, she discusses the critical traits of the Standout 50. She announces an upcoming report featuring valuable data on people, processes, and technology in the service sector. Join Sarah as she recognizes these impactful leaders and shares how to stay updated on their findings! Sarah Nicastro is a passionate advocate for the power of human connection and service evolution. Since 2008 she first stumbled into the field service industry, she has been captivated by the transformation of service from a cost center to a strategic driver of innovation and growth. Through meaningful conversations with business leaders, Sarah uncovers insights that inspire and inform others. Her mission is to prove that it's possible to love family, work, and the world simultaneously while building a community that shares knowledge, forms lasting relationships and creates a positive impact. If you enjoyed this episode, subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

Send us a textThe field service sector has evolved significantly, integrating advanced technologies and CRM functionalities to enhance service delivery. The leading systems in this category offer robust features for scheduling, dispatching, and real-time tracking, enabling companies to optimize their field operations. These solutions also provide comprehensive tools for managing work orders, customer communications, and inventory, ensuring that field technicians are well-equipped to meet client needs efficiently. Evaluated based on their market share, technological innovation, user-friendliness, and ability to integrate with other enterprise systems, these top 10 field service management systems are essential for businesses aiming to excel in the dynamic field service landscape.In this episode, our host, Sam Gupta, discusses the top 10 field service management systems in 2024. He also discusses several variables that influence the rankings of field service management systems. Finally, he shares the pros and cons of each field service management systems.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

In this episode of the Unscripted Podcast, host Sarah Nicastro gives an update on the upcoming announcement of the Future of Field Service Stand Out 50 leadership awards, a look into plans for Future of Field Service x IFS Unleashed, and a heads up on upcoming research to watch for. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

VizaLogix Augmented reality is an actual reality for construction equipment dealers today–no big ARglasses required. This could be the disruptive service your business needs to differentiate yourself from buyers and rental customers. A software called TethrIT Now from VizaLogix uses your customer's cell phone (whether Apple or Android) to get immediate video access into a machine failure event, so your technician can either help your rental customer solve it remotely or know exactly what to bring for a field service call. Every interaction is recorded, timestamped, and archived. In this episode with VizaLogix Founder Shawn Bonnington, we also discover additional, highly-relevant applications for independent equipment dealers– including a built-in inspection system that facilitates regimented and recorded machine condition reviews for rental check-ins and check-outs. Better than a mere video or Facetime call, Bonnington explains, it's also an effective tool for assessing and verifying auction equipment you're looking at. You might even use the sequenced inspection feature for walking a long-distance buyer through machines they're evaluating on your lot. Find out the Cat dealer story behind VizaLogix, the partnership with well-known industry software maker Texada, and how Volvo Construction Equipment is now involved, too.   Connect with Shawn: LinkedIn   Connect with IEDA: Visit IEDA Group Website IEDA Events   Produced By: Social Chameleon

Transform your understanding of semiconductor design and testing with the latest episode of Advantest Talks Semi. We are thrilled to introduce our new co-host, Don Ong, and welcome Ron Press, and Mark Hutner,  from Siemens as they share groundbreaking insights into Electronic Design Automation (EDA). Ron Press is the Senior Director for Technology Enablement at Siemens, where he leads a team dedicated to ensuring the successful implementation and use of Siemens' Tessent DFT and test product capabilities. His responsibilities include enabling application engineers, developing reference flows, and supporting customers in utilizing Siemens' released products effectively.Ron began his career at Raytheon, working on AI and neural networks, and in 1993, he co-authored a paper on using neural networks to address built-in self-test (BIST) false alarms, highlighting his early contributions to AI in semiconductor testing. He worked as a Design for Test (DFT) architect at Raytheon before moving to Harris RF, where he focused on communication systems. Ron later joined Mentor Graphics, which was subsequently acquired by Siemens. Throughout his career, he has integrated AI and machine learning into semiconductor testing and design, significantly advancing the field.Marc Hutner is the Director of Product Management for Yield Learning Products at Siemens. In his role, Marc focuses on yield learning and silicon debugging, aiming to identify yield limiters and improve semiconductor testing processes.Marc joined Siemens over a year ago, bringing more than 20 years of experience in the semiconductor test industry. Before joining Siemens, he spent two years at proteanTecs as the Senior Director of Product Marketing for IP and Analytics for silicon health. Marc's background includes working as an architect for test equipment and developing innovative concepts in semiconductor testing. His extensive experience positions him as a key figure in advancing Siemens' yield learning and debug capabilities.Don Ong is the Director and Head of Innovation for the Advantest Field Service Business Group, a division of Advantest Inc. In his role, Don is responsible for driving the strategic development and implementation of innovative solutions that enhance Advantest's Field Service business and operations. His responsibilities include identifying emerging technologies, leading cross-functional innovation projects, and fostering a culture of continuous improvement to optimize service efficiency, customer satisfaction, and business growth. Don works closely with internal teams and external partners, including startups, universities, and third parties, to ensure the successful integration of new technologies that meet the evolving needs of the semiconductor industry.With over 20 years of experience in the semiconductor industry, Don has held multiple roles, including program management, product, application, and test engineering in both Silicon Valley and Asia. He holds a Bachelor's degree in Electrical and Electronics Engineering from Nanyang Technological University in Singapore and a Master's of Studies from the University of Cambridge in the United Kingdom.In this episode we will discover how scan technology and automatic test pattern generation (ATPG) have revolutionized the testing process, significantly boosting defect detection rates. Mark delves into digital twins, explaining their pivotal role in creating virtual representations for real-time system optimization.Thanks for tuning in to "Advantest Talks Semi"! If you enjoyed this episode, we'd love to hear from you! Please take a moment to leave a rating on Apple Podcast. Your feedback helps us improve and reach new listeners. Don't forget to subscribe and share with your friends. We appreciate your support!

In this episode of the Unscripted Podcast, host Sarah Nicastro welcomes Tim Spencer, VP for North American Operations at Interblock Gaming, to reflect on what's changed (or not) related to leadership, technology, talent, and customer-centricity over his 35+ year career. Tim has a wealth of experience from his roles at BUNN, Scientific Games, WMS Gaming, and as an Independent Consultant. He specializes in field and customer services, manufacturing and printing operations, sales management, and executive leadership. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In this episode of the Unscripted Podcast, host Sarah Nicastro shares a synopsis of attending Field Service East in Orlando on August 13th, 2024. She discusses the importance of customer centricity and the role of technology in improving employee and customer experiences. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In a session from Future of Field Service Live in Cologne, Germany, host Sarah Nicastro welcomes back Daniel Trabel, Director of Field Service EMEA at Thermo Fisher Scientific, to discuss how critical a company's talent strategy is to service today and why it demands creativity and a willingness to break free of the status quo to be successful. Daniel is a passionate and visionary leader with a strong track record in clinical diagnostics, life sciences, medical devices, and biotechnology. Before joining Thermo Fisher Scientific, he was a Service Manager at Waters Corporation in Germany South, served as a Service Engineer at Cochlear, and held various key positions at Bio-Rad Laboratories. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In this episode of the Prime Resources Podcast, BDR Accounting Coach and Service Software Integrator Brittany Baimbridge discusses the considerations and challenges of investing in field service software.Brittany shares the benefits of field service software, essential features to look for, the importance of customization and integrations, finding the right vendor partner, and common pitfalls to avoid. Discover valuable insights and tips for successfully implementing field service software into your business.Time Stamps00:00 - Introduction and Expertise of Brittany Baimbridge02:24 - Essential Features to Look for in Field Service Software06:09 - The Importance of Customization and Integrations18:15 - Finding the Right Vendor Partner for Field Service Software21:23 - Common Pitfalls to Avoid in Field Service Software Implementation25:55 - Success Stories and Benefits of Field Service Software

For 16 summers Steve Nelson witnessed staff and participants experience influential moments time and time again.  And not just in the summertime, but year round - from 2008 to 2023 Steve worked full-time as the Associate Director of Camping, Comptroller, and Director of Camping.Steve prides Philmont on recruiting the best of the best seasonal staff members.  And how when they arrive, they explode in awesomeness and terrific achievement.  And how proud he was to be a part of that for so many years.   Philmont Experience:1972 - NJLITC participant1995 - Philmont Training Center - Professional BSA Training1999 - Philmont Trek - 714-P2April 2008 - June 2009 - Associate Director of Camping (Unit 6) responsible for Base Camp Operations and Seasonal Human ResourcesJune 2009 - December 2017 - Comptroller/Director of Business Operations (Unit 4 and then Unit 3)January 2018  - September 2023 - Director of Camping (Unit 2)BSA Career:Nevada Area Council; Reno, Nevada - District Executive - 1983 - 1986Boulder Dam Area Council; Las Vegas, Nevada - District Executive 1986-1987Left the Boy Scouts in 1987 worked at Aspen Grove Family Camp - Brigham Young University Alumni Family Camp and taught classes in the Recreation Management/Youth Leadership Department. 1987-1989Tendoy Area Council; Pocatello, Idaho - Senior District Executive 1990-1993Grand Teton Council; Idaho Falls, Idaho - Program Director, Field Director and Director of Field Service 1993-2002Snake River Council: Twin Falls, Idaho - Scout Executive 2002 - 2008Philmont Scout Ranch 2008-2023Notable Mentions:Mark AndersonSasha NelsonFrank ReiglemanKeith GallowayJohn ClarkOwen McCullochChris SawyerEric MartinezAdam HerrenbrookeRobert FudgeJohn Celley Andrew GotchenowerSid CovingtonHailey in Logistics John MurphyMatt LindseyJim LynchTim RosseisenTim HansenJoey FernandezGene SchnellKevin DowlingSupport the Show.

In this episode of the Unscripted podcast, host Sarah Nicastro takes the hot seat as she is interviewed by Professor Hany Salah of the American University in Cairo about the relevance of service transformation. They focus on the shift from viewing service as a cost center to a profit center and the importance of mindset shifts and change management. They further discuss best practices and trends impacting how companies are innovating and evolving.  Sarah Nicastro is the creator of Future of Field Service and VP, Customer Engagement at IFS. After completing her bachelor's degree in psychology and then her MBA, Sarah intended to get into the non-profit sector, but life had other plans. She began her career in the media with Field Technologies magazine never even having heard the term “field service.” Expecting to grow bored quickly, she was surprised to fall in love with the layers of evolution and innovation that have kept things interesting for all these years. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/  --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message

In this solo episode of the Unscripted Podcast, host Sarah Nicastro recaps the Future of Field Service Live event in Cologne, Germany, highlighting key insights from experts at Rolls Royce Power Systems, TOMRA Recycling, Thermo Fisher Scientific, and Electrolux on industry innovation, strategic vision, talent diversity, and service transformation. The conference emphasized the importance of attracting and retaining talent while maximizing existing resources to drive efficiency and innovation in the field service industry. Sarah Nicastro is the creator of Future of Field Service and VP, Customer Engagement at IFS. After completing her bachelor's degree in psychology and then her MBA, Sarah intended to get into the non-profit sector, but life had other plans. She began her career in the media with Field Technologies magazine never even having heard the term “field service.” Expecting to grow bored quickly, she was surprised to fall in love with the layers of evolution and innovation that have kept things interesting for all these years. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/  --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message

Growing construction and field service companies rely on disparate, specialized best-of-breed tools to run their businesses. Unlike other industries, there is not an obvious software solution to eliminate disjointed processes, making a selection difficult. Once selected, deploying solutions for projects, jobs, services, and other industry-specific requirements is the next challenge. But how can construction and service companies meet their needs while navigating complicated ERP implementations and data migrations? In this episode of The ERP Advisor, Shawn Windle reviews case studies for construction and field service companies to evaluate the best practices that helped them reach a successful ERP go-live.Connect with us!https://www.erpadvisorsgroup.com866-499-8550LinkedIn:https://www.linkedin.com/company/erp-advisors-groupTwitter:https://twitter.com/erpadvisorsgrpFacebook:https://www.facebook.com/erpadvisorsInstagram:https://www.instagram.com/erpadvisorsgroupPinterest:https://www.pinterest.com/erpadvisorsgroupMedium:https://medium.com/@erpadvisorsgroup

In this episode of the Unscripted podcast, host Sarah Nicastro shares an overview of the first Future of Field Service Live event of 2024, which took place in Stockholm on May 21st. Sarah talks about her interviews with Frank Gregoire from Miele, Roy Dockery, author of The Art of Leading, and Darian Ari. The main subjects of the conversations included the evolving role of service in organizations, field service leadership, technology, and change management. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Stuart Thompson, President of the Electrification Service Division at ABB, for a discussion around the criticality of continual innovation when it comes to leveraging technology but also advice for a pragmatic approach to drive success. Stuart manages a global business generating $1.2 billion in revenue, overseeing over 3,000 service professionals across 50 countries. Promoted in 2022, he now leads the newly established Electrification Service Division. Previously, he served as Global Product Group Service Leader at ABB Electrification and Electrification Distribution Solutions, following his tenure at GE Power. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/  --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message

Michael Israel from Zuper.co is helping us understand the world of Field Service and then we can understand better how some information collected by Field Service Engineer can help Quality Department to have a better operation. Collect machine performance, train technicians, identify issues.   Michael will also talk about Zuper which is a FSM software (Field Service Management) and can help you save time and collect the write information. So don't hesitate to check his website.  Who is Michael Israel?  Michael Israel is Vice President of Community and a member of the executive leadership team at Zuper. Michael has worked in customer and field service for more than 40 years. He spent 20 years in his early career managing both domestic and international field service operations, including 12 years with IBM's Field Engineering organization. Over the past three decades, he has held management and executive roles with major providers of CRM and Field Service software applications, including tenures with IFS, Oracle, and SAP.    His broad experience includes marketing, selling, supporting, and implementing CRM and Field Service software applications. Michael also served as a Field Service analyst for Aberdeen Group, the Technology Services Industry Association (TSIA), Jolt Consulting, and the Service Council.     Who is Monir El Azzouzi?  Monir El Azzouzi is the founder and CEO of Easy Medical Device a Consulting firm that is supporting Medical Device manufacturers for any Quality and Regulatory affairs activities all over the world. Monir can help you to create your Quality Management System, Technical Documentation or he can also take care of your Clinical Evaluation, Clinical Investigation through his team or partners. Easy Medical Device can also become your Authorized Representative and Independent Importer Service provider for EU, UK and Switzerland.  Monir has around 16 years of experience within the Medical Device industry working for small businesses and also big corporate companies. He has now supported around 100 clients to remain compliant on the market. His passion to the Medical Device filed pushed him to create educative contents like, blog, podcast, YouTube videos, LinkedIn Lives where he invites guests who are sharing educative information to his audience. Visit easymedicaldevice.com to know more.  Link Michael Israel Linkedin Profile: https://www.linkedin.com/in/michaelisrael1/  Zuper Website: https://zuper.co  Social Media to follow Monir El Azzouzi Linkedin: https://linkedin.com/in/melazzouzi Twitter: https://twitter.com/elazzouzim Pinterest: https://www.pinterest.com/easymedicaldevice Instagram: https://www.instagram.com/easymedicaldevice

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ken Marsh, Manager of National Service at Marmon Foodservice Technologies, for a discussion around her favorite topic: data. Ken shares what KPIs are most important for service today, advice for what makes data most impactful, and thoughts about AI's impact. --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Sarah McKay, Vice President of Service Delivery at Concentrix, to discuss her career as a woman in service, her passion for sustainability, and the connection between diversity and sustainability. Sarah is an experienced Diversity, Equity, and Inclusion (DEI) leader dedicated to fostering inclusive spaces where people of various backgrounds can flourish. With over 26 years in the field, she began her journey as a Team Lead at HCL BPO. By 2006, she advanced to Concentrix, where she effectively managed a multicultural team across various domains, including digital, social media, technical support, customer service, and sales. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider/ 

 In this episode of Enterprising Insights, The Futurum Group's Enterprise Applications Research Director Keith Kirkpatrick discusses the use of generative AI to improve efficiency within the flow of work in the healthcare space. He also provides examples from other industries, and discusses an interesting announcement about an application that can be used to track the spending of generative AI. He then closes out the show with the Rant or Rave segment, where he picks one item in the enterprise software market, and either champions or criticizes it.

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Daniel Trabel, Director of Field Service EMEA at Thermo Fisher Scientific, to share the success his organization has had in bringing more women into field service roles and why he feels those who ignore the need to take action to improve diversity will fail. Daniel is a committed and visionary leader in service with a proven track record in the clinical diagnostics, life science, medical device, and biotechnology sectors. Before joining Thermo Fisher Scientific, he served as a Service Manager at Germany South for Waters Corporation, a Service Engineer at Cochlear, and held multiple roles at Bio-Rad Laboratories. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/articles

In this episode of the Future of Field Service podcast, host Sarah Nicastro welcomes back Dot Mynahan, who recently retired from her role as Executive Director of Field Operations at Otis Elevator after nearly 32 years with the company, to discuss her journey and her thoughts on the International Women's Day theme of inspire inclusion.  Dot began her journey at Otis Elevator as a temporary service clerk. Over time, she progressed through various roles, including field management trainee, maintenance supervisor, branch manager, general manager, regional field operations manager, senior regional field operations manager, and Director of Field Operations for Latin America.  Dot's passion lies in coaching and guiding fellow employees, enabling them to excel at Otis. She co-founded and co-led FORWARD, an innovative global Employee Resource Group aimed at recruiting, retaining, and mentoring women within Otis field operations. Since its beginning in Spring 2017 with just 12 members, FORWARD has expanded to over 500 members worldwide. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/articles/

In this episode of the Future of Field Service podcast, host Sarah Nicastro discusses how Future of Field Service plans to celebrate this year's International Women's Day theme of inspiring inclusion and shares some of her favorite words of wisdom from women featured on the podcast this past year. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts.

Within Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Field Service, Power Platform and Finance, users can utilize Copilot within their flow of work in each of the respective solutions. A seller can use Copilot to summarize an opportunity with D365 Sales. A customer service agent can ask Copilot a technical question about troubleshooting a product and Copilot will answer it because it is connected to an existing knowledge base. But what if the user is using Outlook or Teams? Well thanks to the Copilot integration with M365, users can access Copilot that's connected to their CRM within Outlook or Teams to update records, access business-critical information, and more. Copilot meets the end users wherever they are to ensure it can empower them right from their flow of work. Episode TopicsHow can users take advantage of D365 Copilot and M365 Copilot together?What will the cost be, and will users need a M365 copilot license in lieu of the D365 Copilot license?What new advancements does D365 have coming that you can share? Useful ResourcesMicrosoft Copilot for Microsoft 365 | Microsoft 365Introducing Microsoft 365 Copilot | Microsoft 365 BlogMicrosoft Copilot for Microsoft 365 overview | Microsoft Learn About Chris StedmanHere's how Chris describes himself - "I am a Sales fanatic. With over 3 decades of experience in sales, sales operations, sales coaching, and sales strategy, I live for sales engagements and conversations! I am extremely passionate about the art of sales and the science of sales operations. Currently, as the Director of GTM strategy and motions for Business Applications at Microsoft, I focus on seller excellence, customer experience, and sales programs and automation. I reside in the great state of Minnesota, with my wife and two children. When I'm not selling or coaching, I enjoy MN Vikings football, Arsenal soccer, poker, golf, and hanging out at the lake. Please connect with me on LinkedIn!" Connect with Chris - Chris Stedman | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Frank Odogu, Director of Lifecycle Services at Atlas Converting Equipment, for a discussion around moving beyond seeking only technical skill in service and taking a more holistic talent approach to meet future needs. Frank has over eight years of leadership experience in the global service sector at Atlas Converting Equipment, where he is committed to providing outstanding customer support and leading revenue growth. Frank holds a Six Sigma Green Belt certification and is highly skilled in IIoT solutions, process engineering, and enhancing manufacturing processes. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts.

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Hany Salah, Head of Services Sales at Schneider Electric, to dive into skills, approaches, and tactics in selling today's service solutions. They also touch on storytelling, customization, and talent challenges. Hany has over 23 years of experience, mostly in the service sector, and has been working at Schneider Electric since 2008, now leading the service sales team for North East Africa. Besides his corporate role, Hany has a parallel career in education and learning, serving as a certified instructor and consultant in project management, accredited by the Project Management Institute and the Egyptian Syndicate of Engineers. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts.

In this episode of the Future of Field Service podcast, host Sarah Nicastro welcomes back Roy Dockery, Vice President of Field Operations at Flock Safety and author of the new book "The Art of Leading," for a discussion around the mindset and practices that lead to impactful and effective leadership. Roy stands out as a transformative leader in the service sector, keynote speaker, and creator of an innovative leadership model based on truth, love, and empathy to enhance impact. His background as a millennial executive and former military personnel has trained him to effectively manage diverse, cross-generational teams across various industries. Through his book, "The Art of Leading: Truth, Love and Empathy in Action," Roy shares this model with 13 fundamental principles, providing real examples of their application. He was also recognized as one of Hot Topic's top 100 Service Visionaries by a panel of global industry experts. Moreover, Roy is the voice behind the Savage Truth Podcast, a music artist, and an internationally recognized public speaker. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts.

In this episode of the Future of Field Service podcast, host Sarah Nicastro draws on recent enlightening conversations to compile a list of six focus areas that leaders should be prioritizing to improve employee engagement and satisfaction in field service.

Today's guest is Easwaran Krishnamurthy, VP & CIO of Building Solutions for North American and Global Field Operations at Johnson Controls. Johnson Controls is a major producer of fire, HVAC and security infrastructure for buildings. Easwaran, or “EK” for short, joins us on today's podcast to discuss the practicality of putting AI in the hands of field technicians across heavy industry and B2B customer-facing workflows. Together with Emerj Senior Editor Matthew DeMello, EK brings a practical perspective to these challenges - outlining precisely where leaders will need to level up their data infrastructure at their organizations to leverage a future of copilot-empowered technicians helping customers and machines in the field. Today's episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Industrial Talk is chatting with Michael Israel, Head of Field Service Evangelism with Zuber about “Field Service technology and completed staff work”.  The following is a summary of our conversation: Field services and completed staff work with Michael Israel. 1:15 Michael Israel discusses field service and Completed Staff Work on Industrial Talk podcast. Michael is a passionate individual Zuper, a company focused on field services technology. Michael is making a difference in the industry by providing skilled technicians and completed service work, as discussed in the conversation. Field service industry with 50+ year veteran. 6:11 Michael has 50+ years of experience in the field service industry, including working for IBM and software companies. Field service professionals are present in various aspects of daily life, from installing appliances to repairing medical equipment. Examples of field service professionals include plumbers, electricians, hand sanitizer resuppliers, and more. Streamlining field service management with technology. 10:15 Scott MacKenzie asks about Super's technology for managing field services, which have evolved from manual processes to automated software. Michael describes how software now manages inventory balances, dispatching technicians, and updating availability in real-time. Michael explains how the software can analyze data to optimize technician routes and schedules, providing an ideal route for each technician based on their location and the jobs they need to complete. Scott MacKenzie is impressed by the system's ability to take care of service work, including dispatching the right person to fix the refrigerator in the example given, and providing an estimated time of completion. Completed service work in repair and installation industries. 15:45 Technician skills, parts, and attitude are crucial for completing service work accurately and efficiently (Skills, Parts, Attitude). Technicians should provide timely updates and information to customers, including estimated arrival times and the technician's name (Timeliness). Michael worked for a boss named Scott MacKenzie at IBM's Seattle regional headquarters, who introduced him to the concept of Completed Staff Work, which emphasizes producing high-quality work that requires minimal review or input from superiors. Michael expanded on this concept and created the idea of Completed Service Work, which applies the same principles of thoroughness and quality to all aspects of work, not just written reports. Completed service work in field service management. 20:41 Michael emphasizes the importance of anticipating and proactively addressing customers' needs beyond just completing the assigned task. Completed service work means thinking about what the customer might need in advance and providing additional help or recommendations, leading to stronger customer relationships and increased loyalty. Technician can update system with required inspection information. Providing exceptional field service experiences.