Podcasts about zoho

MF equity inflows fall 40% m-o-m to one year low amid uncertainty Volatility in equity markets and concerns over economic growth dampened inflows into mutual fund schemes, including SIPs, in May. Equity inflows fell to a one-year low, dropping 40 per cent month-on-month (m-o-m) to ₹22,908 crore in May from ₹38,440 crore in April, as investor sentiment was hit by a market downturn driven by persistent foreign portfolio outflows and heightened volatility, according to AMFI data released on Wednesday. Hybrid schemes inflow nearly halved m-o-m to ₹10,560 crore ( ₹20,565 crore), while debt funds registered an outflow of ₹96,949 crore as against an inflow of ₹2.47 lakh crore in May. Meta and Reliance Industries partner to develop 168 MW, AI-enabled data centre in Gujarat Meta Inc is set to have its own 168-MW capacity AI-enabled data centre in Jamnagar set up by Reliance Industries in India within two years. The new data centre, separate from the 1 GW data centre announced by Reliance in 2025, will act as part of Meta's global infrastructure, supporting its core business and AI compute needs. As the first built-to-suit data centre capacity in India for Meta, the project underlines India's emergence as a global hub for AI infrastructure. Meta will lease capacity from the facility, expanding the company's global infrastructure, supporting its core business and AI compute needs while Reliance Industries will provide end-to-end services for the data centre lifecycle. Starlink licensing in India stuck amidst geopolitical strains Industry experts estimate geopolitical developments to have soured Starlink's chances of getting licensing approvals in India, even as the company rubbishes “unsubstantiated claims” of a regulatory freeze. Following news reports that the Indian government had frozen approvals for Starlink's commercial operations, Lauren Dreyer, Vice President of Company Business Operations stated on X, “Starlink remains in active and productive discussions with the Government of India contrary to misleading stories based upon unsubstantiated claims from anonymous sources.” However, industry stakeholders speaking to businessline said Starlink's approval procedure which was considered smooth-sailing until last year has hit a rut in terms of security checks. Many attributed this to the geopolitical developments, particularly in terms of the India-US relations. Zoho launches hardware play with designed-in-India server Nathu La Eyeing tech sovereignty in the data hardware space and in a step to build the full enterprise technology stack, Zoho has launched its indigenously designed server Nathu La. Zoho says with Nathu La it has achieved equivalent performance, with 12-18 per cent lower power consumption and 20-30 per cent lower total cost of ownership (TCO). In Zoho's marquee style, the R&D work for the server platform was entirely done out of Nagpur by local talent recruited and trained by the company. The centre was set up in 2020 with an eye to play the long game in enterprise hardware. The Nathu La server motherboard and chassis platform is the result of over five years of R&D across hardware, firmware, and systems management. Based on Intel® Xeon® 6 Processors, the server is designed to optimise performance for virtualisation (VM), High Performance Computing (HPC), AI inference, and storage applications. (Research and VO: Siddharth Mathew Cherian)

In today's Tech3 from Moneycontrol, the government moves closer to launching one of India's largest cybersecurity audits, Cognizant says AI has helped uncover a $200 million sales pipeline hidden in employee interactions, GPUs are emerging as a new asset class for financing AI infrastructure, Meta partners with Reliance to build an AI-enabled data centre in Jamnagar, and Zoho makes its first major hardware push with the launch of its India-designed server, Nathu La.

********** This week we talk about: Zoho: Announcements Hub Zoho Analytics: May 2026 Feature Updates Zoho Inventory: April & May 2026 Updates Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-409/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

De #DCDW podcast wordt gepubliceerd om de online automotive beter te maken. In deze aflevering spreekt host Paul de Vries, oprichter van #DCDW, met Mark van Zelst van Carvendo. Tijdens deze podcast gaan we in op de nieuwste ontwikkelingen waarmee Mark van Zelst de automotive verbetert.   Mark van Zelst is een ervaren e-commerce ondernemer met een rijke geschiedenis in de automotive wereld. Hij was onder andere CEO bij Autotrack, Easy Buy en Bynco Next Car, en werkte eerder als commercieel directeur bij Pricewise en bij Coolblue. Zijn carrière begon ooit als autoverkoper bij Van Marwijk in Leiden, waar de autoliefde zijn oorsprong vond. Die combinatie van e-commerce expertise en passie voor auto's vormt de basis voor zijn nieuwste onderneming: Carvendo.   Carvendo is de Nederlandse startup die de online verkoop van tweedehands auto's naar een hoger niveau wil tillen. De naam is bewust gekozen: "car" spreekt voor zich, en "vendo" betekent in veel talen een afleiding van verkopen. Bovendien wordt de naam in elke taal hetzelfde uitgesproken, wat de internationale ambities van het bedrijf ondersteunt. Mark richtte Carvendo op samen met Niels, een voormalige senior verkoper bij Bynco, nadat Autotrack besloot te stoppen met de Easy Buy service. In plaats van te berusten in die beslissing, koos Mark voor een frisse start: "ik begin opnieuw."   Tijdens de podcast bespreekt Paul de Vries uitgebreid de definitie van online autoverkoop. Is een auto online verkocht als de klant via Marktplaats contact opneemt en vervolgens langsskomt? Of is het pas echt online als de volledige transactie digitaal plaatsvindt zonder enig fysiek contact? Mark legt uit dat Carvendo kiest voor een hybride aanpak die verder gaat dan een klassieke advertentiewebsite. Klanten kunnen direct een bestelling plaatsen op het platform, zonder dat er contact nodig is met het bedrijf. Tegelijkertijd wordt er altijd de mogelijkheid geboden om een proefrit te maken bij de dealer, wat het vertrouwen vergroot en het retourrecht bij gebruik overbodig maakt.   Een belangrijke doelgroep voor Carvendo zijn expats. Deze groep mensen komt naar Nederland, kent de lokale markt niet goed, en wil ontzorgd worden bij de aankoop van een auto. Ze zijn vaak gewend aan volledig digitale processen vanuit hun land van herkomst en vinden in Carvendo een betrouwbare partner. Vanuit de Bynco-tijd wist Mark al dat expats een grote en loyale kopersgroep vormen, en die kennis past hij nu opnieuw toe.   Het platform werkt uitsluitend met auto's die voldoen aan specifieke kwaliteitseisen: maximaal vijftien jaar oud en maximaal 175.000 kilometer op de teller. Alle auto's worden geleverd met minimaal 12 maanden garantie en moeten de eerste 12.000 kilometer onderhoudsvrij zijn. Inruilen is ook mogelijk: de klant levert digitaal alle informatie aan, de dealer geeft een bod, en Carvendo verzorgt de communicatie. Voor dit inruilproces wordt een kleine vergoeding van €75 gevraagd, naast de succesvergoeding die pas wordt betaald op het moment dat er daadwerkelijk een auto wordt verkocht.   Na een succesvolle eerste drie maanden, waarbij Carvendo elke dag gemiddeld één auto verkocht én winst maakte zonder extern kapitaal, kijkt Mark vol vertrouwen naar de toekomst. De volgende stap is de introductie van private occasionlease, in samenwerking met een leasepartner. Hiermee wordt Carvendo in één klap één van de grootste aanbieders van private occasionlease in Nederland, dankzij het brede aanbod van inmiddels meer dan tienduizend auto's op het platform.   Op het gebied van marketing kiest Carvendo voor een slimme, datagedreven aanpak. Er wordt volop gebruikgemaakt van AI, zowel aan de voorkant van de website – met een AI-gestuurde zoektool waarmee klanten in natuurlijke taal kunnen zoeken – als aan de achterkant via geautomatiseerde processen in het CRM-systeem Zoho. Blogs worden wekelijks gepubliceerd om de vindbaarheid te vergroten, en er wordt gewerkt aan bredere naamsbekendheid via sociale media en zoekmachineadvertenties.   Carvendo staat open voor alle soorten autobedrijven: van merkdealers tot universele autobedrijven en bedrijfswagenbedrijven. Geïnteresseerden kunnen contact opnemen via het telefoonnummer op de website, een e-mail sturen naar info@carvendo.nl, of zich aanmelden via de aanmeldknop voor autobedrijven op de website.   Een inspirerende aflevering over doorzettingsvermogen, innovatie en de toekomst van de online autoverkoop in Nederland.  

Can businesses embrace AI without surrendering control over their data, technology choices, and future direction? In this episode of Tech Talks Daily, I sit down with Sachin Agrawal, Managing Director of Zoho UK, to discuss one of the biggest challenges facing organizations today. As AI adoption accelerates, many leaders are finding themselves caught between the pressure to innovate and the responsibility to maintain trust, transparency, and control. Sachin shares his perspective on what separates successful AI adoption from costly experimentation. Drawing on his experience leading Zoho's growth in the UK, he explains why organizations achieving the best results are focusing on clearly defined business outcomes rather than chasing headlines or reacting to fear of missing out. We discuss how AI is already improving customer service, sales operations, application development, and decision-making, while also highlighting the importance of digital maturity as a foundation for meaningful AI success. A major theme throughout our conversation is the growing concern around black-box AI systems. Sachin explains why transparency, explainability, and contextual intelligence are becoming increasingly important for businesses operating in regulated environments. We explore how organizations can build trust by keeping AI close to the systems where their data already resides, thereby creating more auditable, accountable outcomes. The discussion also turns to digital sovereignty, a topic that has rapidly moved from technical teams into boardroom conversations. Sachin outlines the different dimensions of sovereignty, including data residency, infrastructure, model choice, intelligence ownership, and vendor flexibility. As geopolitical tensions, regulatory expectations, and concerns about technology concentration grow, organizations are taking a closer look at how dependent they want to become on a small number of technology providers. We also examine whether AI will strengthen the dominance of major technology firms or create new opportunities for diverse software providers. Sachin argues that while the largest players may own much of the underlying infrastructure, customers are increasingly focused on practical outcomes, transparency, and flexibility rather than simply choosing the biggest platform. Along the way, we discuss cloud fragmentation, governance, responsible AI adoption, data privacy, and the importance of challenging AI rather than unquestioningly trusting its outputs. Sachin offers practical advice for leaders who want to balance innovation with accountability while maintaining independence in an increasingly interconnected technology environment. As AI continues to reshape business software and digital operations, how can organizations remain agile without sacrificing control? And what role will digital sovereignty play in determining who succeeds in the next era of enterprise technology?

This week we talk about: Zoho CRM: Old UI Retires July 15 Zoho Bigin: AI Features Come to the Web App Zoho Payments: Manage Payment Links, Refunds, and Payouts with MCP Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-408/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

Workforce security in healthcare is no longer just about compliance—it's about creating a seamless, secure digital experience for employees and patients.  In this episode, host Sandy Vance chats with Chandramouli Dorai, Chief Evangelist - Cybersecurity Solutions and Digital Signatures at Zoho.com. Today, they will explore how password management, secure browsers, multi-factor authentication (MFA), identity and access management (IAM), and identity verification in document signing all come together to build a zero-trust, future-ready healthcare workforce.  Healthcare organizations are under constant pressure to strengthen cybersecurity without slowing down clinicians and staff.  In this episode, they talk about: Healthcare organizations face a constant challenge in balancing strong cybersecurity protections with the need for convenience and productivity. Weak and reused passwords remain one of the most common vulnerabilities across organizations, despite years of awareness efforts. The 2024 Change Healthcare cyberattack demonstrated how a single account without multi-factor authentication can lead to massive data breaches and operational disruption. Employees often disable or avoid MFA because they perceive it as adding friction to their daily workflows. Modern authentication strategies must tightly integrate password management, single sign-on, and MFA to reduce friction while improving security. Passwordless authentication methods such as passkeys, Face ID, and Touch ID are helping organizations improve both security and user experience. Organizations adopting passwordless authentication are seeing measurable reductions in login time and increased user adoption. Identity and access management platforms can enforce role-based and time-based access controls to reduce unnecessary exposure to sensitive systems. AI-powered behavioral analytics can detect suspicious login activity and help organizations respond more quickly to threats. Secure onboarding and offboarding processes are critical for protecting healthcare data and preventing unauthorized access. Many healthcare organizations still operate in complex legacy environments, making interoperability and integration essential for workforce security solutions. CIOs should approach AI adoption strategically by first understanding their current environment, educating users, and implementing changes in phases. A Little About Mouli: Chandramouli Dorai (Mouli) is the chief evangelist for cybersecurity solutions and digital signatures at Zoho Corporation. Mouli brings over 12 years of experience leading marketing and product strategy at Zoho. He carries an active interest in topics like workforce productivity, security, trust, and compliance, often sharing his thoughts and expertise on social media platforms like X and LinkedIn.  “The greatest example is the 2024 Change Healthcare breach, which happened because of one compromised account. That one account lacked multi-factor authentication, which was a loose end, and the attacker was able to get into the network and get away with millions of confidential records. The major problem is the trade-off between security and convenience.”

W tym odcinku podcastu „Więcej niż Marketing” opowiadam o tym, jakiego systemu CRM używam na co dzień i dlaczego właśnie ten wybór sprawdził się u nas najlepiej. Mówię o tym, czym właściwie jest CRM, kiedy warto go wdrożyć i jakie problemy pojawiają się, gdy firma próbuje zarządzać sprzedażą wyłącznie przez Excela czy Trello.Porównuję też popularne rozwiązania takie jak HubSpot, Salesforce czy Zoho i tłumaczę, dlaczego finalnie postawiłem na Leadloft. Pokazuję, jak wykorzystujemy CRM nie tylko do zarządzania klientami, ale również do automatyzacji sprzedaży, LinkedIna, follow-upów i organizacji procesu handlowego.Jeśli prowadzisz małą lub średnią firmę i zastanawiasz się, jaki CRM wybrać - ten odcinek może Ci mocno ułatwić decyzję.

A client called you last week. The report used to take an hour. Now it takes five minutes. They want to know why they're still paying for the hour, and the honest answer is you don't have one. In this episode, I break down why AI didn't break your pricing model, it just exposed what was already broken the day you started selling time instead of outcomes. I walk through what's happening across Salesforce, HubSpot, Zoho, Monday, NetSuite, and Acumatica partners right now, why the hour collapse means you never had pricing power, and the four moves that protect your revenue before that phone call lands. If you're still quoting in hours and hoping clients don't notice, this one's for you.Resources and LinksNeed help with your WHO and WHAT decisions? Apply for a FREE Multiplier CallBook a Decision Session herePrevious episode: 684 - 73 Minutes to Stop Running Two Businesses at OnceCheck out more episodes of the Paul Higgins PodcastSubscribe to our YouTube channel: @PaulHigginsMentoringJoin our newsletterSuggested resources

This week we talk about: Zoho CRM: Switch Between Multiple LLMs Instantly Zoho Recruit: AI-Powered Summaries for Records, Notes, & Emails Zoho Webinar: AI Recording Features Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-407/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

Working hard on the wrong thing and you can feel it, but you can't see it from inside the jar. In this episode, I break down the Decision Call format, what it is, why it works, and the pattern showing up across four very different SaaS partner businesses I ran calls with recently. One was a Microsoft partner at $800K running two business models pretending to be one. One was a Salesforce solopreneur serving nonprofits who couldn't pay her real rate. One was a NetSuite partner whose revenue had dropped from $75K a month to under $15K. One was a Zoho partner building bespoke AI with no packaged offer. Different platforms, different countries, same problem. If you're stuck on your number one challenge and need clarity to act on it, this one is for you.Resources and LinksNeed help with your WHO and WHAT decisions? Apply for a FREE Multiplier CallBook a Decision Session herePrevious episode: 683 - Get Specific, Get Rich, or Get Out with Jay McBainCheck out more episodes of the Paul Higgins PodcastSubscribe to our YouTube channel: @PaulHigginsMentoringJoin our newsletterSuggested resources

This week we talk about: Zoho CRM: Custom Columns in Forecasts Zoho Desk: SalesIQ Live Chat Widget Upgrade Zoho Books: May 2026 Product Updates Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-406/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

The Indian government just moved two million email accounts off NIC's servers onto Zoho's cloud. The reason the government decided to leave behind a system it had built and run for 40 years? A list of issues; including ransomware attacks, power outages, and even a blackout on a New Year's Eve that knocked out Parliament's website.The fix was a seven-year, 200 crore rupee contract with a private Indian company. Zoho actually scored lower than Google and Microsoft in the government's own assessment. Bur it won the assessment anyway.Thing is, India spent years building open-source infrastructure to stay independent. The question is whether it just traded one dependency for another.Tune in.Daybreak is produced from the newsroom of The Ken, India's first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.

"I know people with amazing ideas, but they don't have the right investment to take their idea to the prototype stage. At the prototype stage, they don't have the ability to take it to the manufacturing stage. So guess what happens? Another company from outside the country comes and snatches 'em up. It was heartbreaking to see that our amazing talent is being sucked away." After decades in public service roles, former Minister of Defence Harjit Sajjan is reporting for duty once again as a defence-tech entrepreneur with Vancouver-based Juno Industries. Sajjan joins this week to offer a SITREP for Canada, including his thoughts on the Defence Industrial Strategy and Juno's plans to become an innovation hub for defence in Canada. -- The BetaKit Podcast is presented by Zoho, developers of a unique and powerful software suite that transforms the way you work. Zoho's flagship user conference, Zoholics Toronto 2026, is coming May 21-22 at the Metro Toronto Convention Centre! Join hundreds of business leaders, customers, and Zoho experts for two days of learning, inspiration, and connection. Explore the latest in AI, automation, and cloud-powered collaboration—and see how Zoho's all-in-one suite helps organizations work smarter and grow faster. Go here to learn more and secure your spot. -- Solve for X is back! The latest season of the MaRS podcast is exploring more world-changing ideas. Join journalist Manjula Selvarajah as she talks to the people behind the latest innovations in tech and science. Get a jump on the future. Listen to season 4 of Solve for X wherever you get your podcasts.

In today's Tech3 from Moneycontrol, we unpack Ronnie Screwvala's fresh Rs 300 crore infusion into upGrad as the edtech company moves closer to acquiring Unacademy and expands its AI and skilling bets. We also track Skyroot Aerospace's preparations for India's first private orbital rocket launch, WazirX's push into crypto futures trading months after its major hack, and Zoho's Rs 70 crore investment into ONDC as the network looks to scale kirana and MSME adoption amid slowing retail order growth.

This week we talk about: Zoho Desk: Upgraded Sentiment Analysis in Zia Zoho POS: April 2026 Updates Zoho CRM: Mobile Lookup Filters, Approval Recall, and Canvas Field Support Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-405/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

On the podcast this week, I cover news of an April Windows Update causing issues, a story about a government moving 1.2 million mailboxes to Zoho Mail, enforcement of a laptop standard by the European Commision and much more! Reference Links: https://www.rorymon.com/blog/modern-print-architecture-change-huge-move-to-zoho-mail-microsoft-vows-to-win-back-customers/

Reporting live from ServiceNow’s Knowledge 2026 conference in Las Vegas, the message from CEO Bill McDermott and NVIDIA‘s Jensen Huang was clear: the era of AI pilots is over. ServiceNow is repositioning itself as the AI Control Tower — the governance layer that sits above every AI agent an organization is running, regardless of where those agents were built. McDermott’s framing centered on what he called the “AI blind spot” — the growing reality that most enterprises are deploying agents without meaningful visibility into what those agents are actually doing. A live demo on stage showed a real-time prompt injection attack being detected and shut down by the platform. The most concrete channel announcement is the new “Go Live AI” offer — a total satisfaction guarantee committing to 100 days to production. Not a pilot, not a proof of concept. For solution providers, this is a commercial tool designed to help move customers from evaluation to commitment by absorbing some of the delivery risk. Jensen Huang’s argument was that AI should be used to “elevate ambition,” not just reduce costs — a framing that gives partners a more expansive conversation to have with clients about what outcomes are now possible. The morning’s most compelling demo came from FedEx CEO Raj Subramaniam, who showed ServiceNow’s new AI agent Otto resolving a distribution hub staffing gap in minutes that historically took three days. FedEx reported 2,000 incidents offloaded, 3,000-plus hours saved, and 85 percent accuracy in production. For Canadian solution providers, ServiceNow is offering two new tools: a governance platform to make AI deployments defensible, and a commercial guarantee to make those deployments sellable. More on what this means for the Canadian market in this week’s In The Channel interviews from the show. In brief:  Zoho research reveals Canada's “false comfort zone” in workforce security. Released ahead of World Password Day, Zoho's State of Workforce Password Security 2026 report—based on over 3,300 respondents including 174 in Canada—finds that while the Canadian attack rate (30%) is slightly better than the global average, significant vulnerabilities remain. The standout finding is the AI belief-to-deployment gap: while 89% of Canadian organizations believe AI will strengthen their security posture, only 46% are actually ready to deploy AI-powered security today. The primary blockers aren’t budget, but legacy infrastructure (52%) and migration complexity (48%). The report also highlights that 73% of Canadian organizations lack complete identity visibility across their workforce, leaving them exposed to orphaned accounts and unmanaged third-party access in highly integrated North American supply chains. Syncro and Guardz embed cybersecurity directly into the MSP workflow. Announced this morning, the two companies have launched a native integration that brings the Guardz cybersecurity platform inside the Syncro RMM/PSA environment. The move is designed to eliminate the “toggle tax” of managing separate security consoles, but the real channel hook is the automated billing: the integration uses Syncro's Universal Billing to automate client invoicing for security services, removing the manual reconciliation that often eats into MSP margins. Coming on the heels of the Guardz 2026 MSP Threat Report—which found that 90% of SMBs have at least one user with compromised credentials—the partnership aims to make proactive security a standard, billable part of the daily workflow. Huntress distribution deals are now officially live. The managed security platform's expansion into major distribution is now official. Huntress has signed deals with Ingram Micro, Vertosoft, Liquid PC, and QBS Software. For the Canadian reseller community, the Ingram Micro partnership is the headline, providing a more streamlined procurement path for the Huntress Agentic Security Platform and its 24/7 SOC. The move signals a transition for Huntress from an MSP-centric “challenger” brand to a broader mid-market and public sector player, using distribution scale to reach resellers who haven’t traditionally played in the “security-only” vendor space. Kiteworks names Oracle veteran Julia Rasekhi to lead partner strategy. The Content Communications Governance (CCG) platform—which has a significant Canadian footprint—has appointed Julia Rasekhi as its new senior vice president of Strategic Partnerships and Strategy. Rasekhi joins after 17 years at Oracle, and her mandate is to accelerate a transition toward partner-led growth for the company’s regulatory compliance and file sharing platform. As enterprise security increasingly moves from “network” to “content,” the hire suggests Kiteworks is looking to scale its GSI and reseller relationships to meet new data sovereignty and CPCSC requirements in Canada and globally. Read Full Transcript Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Wednesday, May 6, 2026, and here’s what’s happening in the channel today. I’m reporting live from Las Vegas, where ServiceNow’s annual Knowledge conference got underway this morning with what may be one of the boldest keynotes I’ve seen at an enterprise software show in years. CEO Bill McDermott took the stage alongside NVIDIA’s Jensen Huang to make a simple but sweeping argument: the AI pilot era is over, and “Agentic Business” — where autonomous AI agents actually do the work — is here now. The repositioning McDermott is making is significant. ServiceNow is no longer pitching itself as just a workflow platform. It is now positioning itself as the AI Control Tower — the governance layer that sits above all the AI your organization is running, whether it was built on ServiceNow or not. The framing McDermott used was the “AI Blind Spot” — the idea that most organizations are deploying agents without any real visibility into what those agents are actually doing. A live demo on stage showed a real-time prompt injection attack being detected and shut down by the platform. The point was clear: if you don’t have a control layer, you don’t have an AI strategy, you have an AI liability. The most concrete announcement for the channel is what ServiceNow is calling its “Go Live AI” offer — essentially a total satisfaction guarantee. This is, as far as I know, the first time a major enterprise software company has put a guarantee like this in writing. The commitment is 100 days to production — not a pilot, not a proof of concept — an actual deployed agentic workflow. If you’re a partner trying to move customers off the fence on AI investments, this is a commercial tool. ServiceNow is essentially absorbing some of the delivery risk to help you close. Jensen Huang’s contribution to the morning was framing the economic case. He pushed back on the idea that AI is purely a cost-cutting play, arguing instead that enterprises should be using AI to “elevate ambition” — to do things they couldn’t do at all before, not just do existing things cheaper. The NVIDIA partnership is powering a new layer ServiceNow is calling the AI Factory, which provides the compute and model infrastructure underneath the platform’s agentic layer. The most vivid demo of the morning came from FedEx CEO Raj Subramaniam, who walked through a live scenario showing ServiceNow’s new AI agent — called Otto — solving a staffing gap at a FedEx distribution hub in real time. The gap that historically took three days to resolve was closed in minutes. FedEx reported 2,000 incidents offloaded, over 3,000 hours saved, and 85 percent accuracy. Those are the kinds of numbers that end the “pilot conversation” fast. For Canadian solution providers, the takeaway is this: ServiceNow is giving the channel two new tools. A governance platform to make AI deployments defensible, and a commercial guarantee to make those deployments sellable. I’ll have more on what this means for Canadian partners specifically in my In The Channel interviews from the show later this week. And there was plenty going on aside from here at Knwoledge 26. In brief today:  First, New research from Zoho highlights a “false comfort zone” for Canadian workforce security, with local attack rates sitting at 30 percent. While 89 percent of Canadians believe AI will strengthen their security, only 46 percent are ready to deploy it due to legacy infrastructure bottlenecks. Second, Syncro and Guardz have announced a major partnership, embedding the Guardz cybersecurity platform directly into the Syncro MSP workflow. The integration includes automated client invoicing through Syncro's Universal Billing to help MSPs capture security margin without the reconciliation headache. Third, Huntress distribution deals are now officially live with partners like Ingram Micro, Vertosoft, and Liquid PC. For the Canadian channel, the Ingram Micro relationship is the headline, signaling Huntress’s move to scale beyond its MSP roots into the broader mid-market. And finally, Kiteworks has appointed 17-year Oracle veteran Julia Rasekhi as its new SVP of Strategic Partnerships. This newly created role is a clear signal that the content governance player is shifting toward an aggressive, partner-led growth strategy in regulated markets. Full details and links in the show notes or the blog post. Later today on In The Channel, we take a look at third-party risk management, and why it's both an opportunity for managed service providers, and a threat as insurance providers get serious about supply chain risk, with Tim Coach from Cynomi. And if you haven’t heard it yet, check out yesterday's episode with Frances Edmonds, HP Canada's sustabiility leader, on just how important sustainability is on Canadian procurement documents. That’s how we’re seeing the headlines today. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

This week we talk about: Zoho Zia: Zia LLM Coming Soon Zoho CRM: Mirror Component Zoho Books: MCP For AI-Powered Accounting  Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-404/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

What does AI actually mean for business owners right now? In this episode, we sit down with returning guest Jett Hennigan from Dreamers Event Rentals to talk about his move into AI and how he's starting to use it inside a real business. He breaks down what “agentic AI” actually looks like when it's wired into real tools like Zoho, QuickBooks Online, Google Drive, and your quoting process.We dive into what AI is already changing, the mistakes most people are making, and how to stay ahead as things move fast. The gap between people using AI and those ignoring it is growing quickly as this episode breaks down how to be on the right side of it.

On this episode of the Woodard Report podcast, Joe speaks with Matt Tait about Decimal's evolution from a fast-growing, tech-enabled CAS practice into a franchise model designed to empower accounting and bookkeeping firm owners. Matt shares why Decimal sold its direct services business to focus entirely on helping small firms scale through a turnkey operating system that combines staffing, AI-powered tools, technology, processes, and community support. The conversation also explores the future of the accounting industry, including the impact of AI, private equity, outsourcing, and the growing need for firm owners to think like business owners rather than practitioners. About Matt Tait Matt Tait has spent his career as an entrepreneur, having previously launched two technology companies. He's always focused on helping businesses, making it easier for them to operate while creating great customer experiences. Continuing a people-first theme driven by technology, Matt launched Decimal with his Co-Founder Jacob Cloran to solve financial operations, bookkeeping, and tax for small and medium-sized businesses. Now they're expanding the mission to help small accounting firms succeed through franchising. Learn more about Decimal Connect with Matt on LinkedIn Thank you to our show sponsor, Zoho! Zoho is a unique and powerful software suite to transform the way you work, designed for businesses of all sizes, built by a company that values your privacy. Learn more about the show and our sponsors at Woodard.com/podcast

This week we talk about: Zoho Bookings: Centralized Customer Form Zoho Billing: March 2026 Updates Zoho Bigin: Q1 2026 Updates Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-403/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

This week we talk about: Zoho CRM: Cross Module Filtering Zoho Billing: AI-Powered MCP Server for Billing Actions and Reports Zoho Deluge: Built-in PDF Conversion in Deluge Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-402/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

This week we talk about: Introducing Zoho Projects Infinity Zoho CRM: SlyteUI Component Builder Rollout Zoho Analytics: Q1 2026 Product Update Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-401/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

"We have a collective action problem. Somebody has to take the first step and say, 'Hey, we're going to deploy a lot of capital here in Canada. We're gonna bet that Canada is going to grow more over the next 20 years than it did over the last 20 years." Recent data shows that the bottom has fallen out of Canadian venture capital, erasing any post-pandemic highs and taking the country back about a decade in terms of both dollars raised and dollars deployed by our nation's VCs. What's the reason for Canadian venture's slow decline? What is the impact on the ecosystem? And most importantly, what can be done to reverse the trend? A power panel of grumpy men in venture join to discuss: Matt Roberts (RBCx), Jesse Wiebe (Startup TNT), and Ben Bergen (CVCA). -- The BetaKit Podcast is presented by Zoho, developers of a unique and powerful software suite that transforms the way you work. Zoho's flagship user conference, Zoholics Toronto 2026, is coming May 21-22 at the Metro Toronto Convention Centre! Join hundreds of business leaders, customers, and Zoho experts for two days of learning, inspiration, and connection. Explore the latest in AI, automation, and cloud-powered collaboration—and see how Zoho's all-in-one suite helps organizations work smarter and grow faster. Go here to learn more and secure your spot. -- Related Links: A perfect storm": 2025 was the worst year for Canadian VC fundraising since 2016  Capital concentrates as Canadian VC market narrows: report CVCA and NACO offer competing visions for feds' $750-million venture envelope  The feds asked investors for candid feedback on BDC. It was never actioned

In this episode of the CPQ Podcast, Frank Sohn speaks with Tyler Moini, Founder and Managing Director of Expedite Commerce, about how the company has evolved since its earlier positioning around composable commerce and API-first architecture. Tyler explains why Expedite Commerce now describes its approach as a governed execution platform, designed to help organizations manage commercial processes across pricing, quoting, contracts, subscriptions, billing, and asset-related workflows. A central topic in the discussion is Genesis, the company's underlying AI system. Tyler outlines why Expedite Commerce sees AI not as a separate add-on, but as part of the foundation of the platform. The conversation looks at how this approach is intended to support user guidance, manage commercial state across the revenue lifecycle, and help organizations handle complex selling environments with more structure and consistency. The episode also covers the company's target market, including mid-market and early enterprise organizations with complex revenue models, such as subscription businesses, manufacturers, and companies managing configured products, services, warranties, or serialized assets. Tyler also discusses support for CRM platforms such as Salesforce, HubSpot, and Zoho, as well as ERP integrations with systems including SAP S/4HANA, NetSuite, Oracle, and Workday. In addition, Frank and Tyler discuss e-commerce capabilities, billing support for more complex pricing models, and how AI may affect the future of revenue management and CPQ. The conversation provides useful context for listeners interested in CPQ, revenue lifecycle management, AI in CPQ, subscription management, digital commerce, and enterprise sales technology. If you follow developments in CPQ software, AI-driven quoting, revenue management platforms, or enterprise monetization, this episode offers a detailed look at how one vendor is approaching those challenges today. 

The expensive, challenging, and humbling journey with open source agents.Sponsored By:Jupiter Party Annual Membership: Put your support on automatic with our annual plan, and get one month of membership for free!Managed Nebula: Meet Managed Nebula from Defined Networking. A decentralized VPN built on the open-source Nebula platform that we love.Support LINUX UnpluggedLinks:

This week we talk about: Zoho CRM: Zia Agents Can Now Be Deployed as Digital Employees Zoho Analytics: March 2026 Product Updates Zoho Sign: Document Retention Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-400/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

In this special episode, Pete is joined by Raju Vegesna, Chief Evangelist at Zoho, live from the annual Zoho Day analyst 2026 event and update in Austin, Texas! Together they explore Zoho's 30-year journey from shipping software on floppy disks to delivering integrated SaaS platforms and now AI-driven solutions, and how the company's distinct culture and values have underpinned that evolution.  The conversation explores the future of SaaS and AI. Raju challenges the narrative that “SaaS is dead,” arguing instead that commoditization of software and AI is a net positive: as costs drop, access and productivity rise across society. They discuss the shift from productivity gains to intelligence gains as the new ROI in software, and how connected data and platforms are foundational for meaningful AI insights. They talk about the gap between AI hype and reality, why many AI projects are not yet delivering ROI, and how we're still in the “plumbing” and protocol phase of this wave and the emerging importance of data and intelligence sovereignty, including why some countries and large enterprises may push back toward on‑premise or sovereign AI. Plus Raju offers guidance for business leaders who feel stuck or behind on AI: it's still early, the ground is shifting rapidly, and the current explosion of innovation will be followed by consolidation, creating a window of opportunity for fast movers.  Connect with Raju: LinkedIn: https://www.linkedin.com/in/rajuvegesna1/ X: https://x.com/rajuv Website: www.zoho.com  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: https://x.com/HRPayroll2_0  X: https://x.com/PeteTiliakos  X: https://x.com/JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners': https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain' and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode of the Woodard Report podcast, Heather and Joe talk about recent developments in AI-powered audit tools, shifting software strategies, and what these changes mean for accounting firms of all sizes. They also explore lessons from pop culture on leadership and workplace culture, emphasizing the importance of aligning actions with stated values. The conversation rounds out with insights on emerging AI protocols and how firms can better structure both their work and client relationships for long-term success. Current events — Auvenir separates from Deloitte Intuit launches Construction ERP as part of Enterprise ES TV/Movie quote of the week — Bugonia Age of Ultron Excellent things we learned — MCP stands for Model Context Protocol The Productivity Project: Accomplishing More by Managing Your Time, Attention, and Energy Member spotlight — Mercury Business Associates The Woodard Report article of the week — The Art of Truly Not Working Thank you to our show sponsor, Zoho! Zoho is a unique and powerful software suite to transform the way you work, designed for businesses of all sizes, built by a company that values your privacy. Learn more about the show and our sponsors at Woodard.com/podcast

In this special episode, Pete is joined by Holger Mueller, VP and Principal Analyst at Constellation Research, live from the annual Zoho Day 2026 analyst event and update in Austin, Texas! Drawing on decades of watching Zoho grow from early cloud pioneer to fully integrated “ecosystem,” Holger breaks down what makes Zoho's horizontally and vertically integrated stack so distinctive, and why its people-first culture and homegrown talent strategy show up so clearly in its products and customer relationships.  Pete and Holger dive into the noisy “SaaS is dead” narrative and cut through the hype around AI agents, cloud, and data. They unpack why back-end modernization and elasticity still matter, why all‑in‑one suites are back in vogue, and how integration gaps quietly sabotage ROI in HCM, payroll, and benefits. From orchestration and data lakes to edge computing and mobile‑only HR, they explore how frontline employees, real‑time payments, and smartphones at the “edge” are reshaping how work gets done  Holger argues HR must lean into technology, get closer to IT and data governance, and use AI to turn static policies and PDFs into conversational, employee-friendly experiences, while protecting trust, security, and compliance.   Connect with Holger: LinkedIn:  https://www.linkedin.com/in/holgermueller/ X: https://x.com/holgermu BlueSky: https://bsky.app/profile/holgerbsky.bsky.social Constellation Research: https://www.constellationr.com/  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners': https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain' and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

This week we talk about: Zoho CRM: Queries Support Databases and Cloud Data Sources Zoho Desk: Department-Based Notification Preferences for Agents Zoho Billing: February 2026 Product Updates Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-399/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

This week we talk about: Zoho CRM: Kiosk Studio Notes Actions and Dynamic Visibility Zoho Desk: Zia Assistant Bot for Deluge Script Generation Zoho CommandCenter: Scalability Enhancements and New Journey Builder Features Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-398/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

This week we talk about: Zoho CRM: Expanded Zia Capabilities Now Available in Professional Edition Zoho Books: Advanced Reporting Tags and Inventory Management Enhancements Zoho Bookings: Online Group Appointments with Auto-Generated Meeting Links Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-397/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

Join host Kieran Devlin from UC Today for this video on The Rise of Digital Sovereignty and What It Means for UC Tech Dominance. He is joined by an all-star panel of industry experts: Jon Arnold (Principal, J. Arnold & Associates), Craig Durr (Chief Analyst), and Dom Black (Director of Research, Cavell Group).In this episode, the panel tackles the "elephant in the room" for 2026: Digital Sovereignty. With France standardizing on state-backed platforms and moving away from US giants like Microsoft and Zoom, are we seeing the end of the global UC monolith? The group also dissects Zoho's latest strategic moves in the SaaS market and provides a temperature check on the device landscape following a record-breaking ISE.Is your enterprise data actually safe, or just "compliant"? This month, we dig deep into the geopolitical shifts forcing IT leaders to rethink their cloud strategies.What is discussed in this episode: Digital Sovereignty Is Escalating Governments are starting to redraw the rules around where data lives and who controls it. Could regulation quietly force enterprises to rethink their entire collaboration stack?Zoho's Quiet Power Play While others chase AI headlines, Zoho is reshaping SaaS economics in a way that could ripple through the entire channel. Is their strategy about to disrupt how software risk and pricing are handled?ISE 2026's Biggest Signal Something fundamental has changed on the show floor. Meeting rooms are evolving fast, and the companies controlling workplace data may end up owning the future of the office.

This week we talk about: Zoho CRM: ICR Field Prompting Enhancements Zoho Desk: Real-Time IM Webhooks Zoho Analytics: Custom Visualizations Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-396/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

This week we talk about: Zoho CRM: Customizable Sales Trend & Follow-Up Trend Dashboards Zoho Finance: Rule-Based AI Coding Assistants for Widgets Zoho Recruit: User Fields for Shared Record Ownership Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-395/    ⚖️ Avalara AvaTax for Zoho CRM ⚖️ Accurate Tax. Zero Guesswork.

After two full days at ZohoDay 2026, Jon Reed and Thomas Wieberneit quickly regrouped for some first impressions on the slew of news and potent topics, such as intelligence as a commodity, the tension between custom solutions and technical debt, advances in AI coding that impact Zoho's own development teams, and reactions from customers on site.

After two full days at ZohoDay 2026, Jon Reed and Thomas Wieberneit quickly regrouped for some first impressions on the slew of news and potent topics, such as intelligence as a commodity, the tension between custom solutions and technical debt, advances in AI coding that impact Zoho's own development teams, and reactions from customers on site.

On this episode of the Woodard Report podcast, Heather and Joe discuss the launch of the AI Native Accounting Foundation (including its first award at Scaling New Heights) and what BotKeeper's abrupt shutdown signals about the rise and fall of "tech-driven bookkeeping" first movers. They explore why the future is "human-first, AI-enabled," arguing firms must shift from selling bookkeeping/tax prep to building advisory skills and wisdom-driven judgment that AI can't replace. Current events — AI Native Accounting Foundation launches to cut AI hype Botkeeper Shuts Down TV/Movie quote of the week — Victoria Landman Excellent things we learned — To Thrive in the AI Era, Companies Need Agent Managers Member spotlight — Julie Healy of Clear Cents Bookkeeping The Woodard Report article of the week — My Daughter Went to a TurboTax Store and Here's What Happened Thank you to our show sponsor, Zoho! Zoho is a unique and powerful software suite to transform the way you work, designed for businesses of all sizes, built by a company that values your privacy. Learn more about the show and our sponsors at Woodard.com/podcast

This week we talk about: Zoho Pagesense: 3.0 Release Zoho One: Zoho CommandCenter Zoho Analytics: AI Agent for BI and Analytics Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-394/   

ZohoDay 2026 is in the books. But while the assembled mass of industry analysts were still in Austin, Jon Reed and Brian Sommer grabbed a quiet room for an unscripted recap. There was a flurry of news at this show to make sense of, some of it NDA but most of it not. The guys were on the clock this time, with only 25 minutes to hit on the hottest issues from customers, partners, and Zoho leadership - not to mention Zoho fleshing out the "Zoho ERP" news. Brian had his infamous hand-scrawled notepad on the state of Zoho, and Jon walked listeners through Zoho's take on the changing risks of SaaS in the AI era. (This podcast was taped prior to Jon's last AI deep dives with Zoho in Austin, but there was plenty of AI content to discuss regardless). As always, catch Jon and Brian's recaps on diginomica.com for more background as they appear...

ZohoDay 2026 is in the books. But while the assembled mass of industry analysts were still in Austin, Jon Reed and Brian Sommer grabbed a quiet room for an unscripted recap. There was a flurry of news at this show to make sense of, some of it NDA but most of it not. The guys were on the clock this time, with only 25 minutes to hit on the hottest issues from customers, partners, and Zoho leadership - not to mention Zoho fleshing out the "Zoho ERP" news. Brian had his infamous hand-scrawled notepad on the state of Zoho, and Jon walked listeners through Zoho's take on the changing risks of SaaS in the AI era. (This podcast was taped prior to Jon's last AI deep dives with Zoho in Austin, but there was plenty of AI content to discuss regardless). As always, catch Jon and Brian's recaps on diginomica.com for more background as they appear...

This week we talk about: Zoho WorkDrive: 6.0 Phase 1 Zoho Social: Social Wall Updates – January 2026 Zoho POS: Conflict Management, Discounts, & Register Enhancements Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-393/   

This week we talk about: Zoho CRM: Radio Buttons and Numeric Range Sliders Zoho CRM: Introducing Record Category Zoho CRM: Uplifted Homepage Experience Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-392/   

05 Feb 2026. It’s earnings season, and the CEO of Saudi low-cost carrier flyadeal joins us in the studio to walk through the airline’s latest numbers. NMDC has also posted record 2025 results and is now looking beyond the UAE, CEO Eng. Yasser Zaghloul tells us where next. Plus, software giant Zoho is building its own data centres in Dubai and Abu Dhabi, we find out what that really involves. Aldar Education partners with 450-year-old Rugby School to open a new Dubai campus. CEO Sahar Cooper joins us on why demand for premium education keeps rising.See omnystudio.com/listener for privacy information.

On this episode of the Woodard Report podcast, Heather speaks with David Leary about the biggest shifts shaping the accounting profession such as the rollback of the 150-hour CPA requirement and how alternative pathways are already boosting the pipeline of new accounting graduates. They also dig into what AI is actually good for (and where it still fails without strong firm processes and human oversight), plus why private equity in accounting can create serious conflicts of interest, particularly for assurance-related work. About David Leary David Leary is the Co-Founder and COO of Earmark. He is an innovative and influential force in the small business accounting world with over 22 years of QuickBooks experience. Learn more about Earmark Connect with David on LinkedIn Thank you to our show sponsor, Zoho! Zoho is a unique and powerful software suite to transform the way you work, designed for businesses of all sizes, built by a company that values your privacy. Learn more about the show and our sponsors at Woodard.com/podcast

This week we talk about: New App! Zoho ERP Zoho CRM: Introducing Workqueue Zoho Analytics: January 2026 Updates Our Code Share, Read, Tip and Question of the Week Read the show notes: https://zenatta.com/episode-391/   

Send us a textEnterprise software vendors are tightening execution around AI enablement, workflow depth, and operational recovery rather than pursuing broad platform reinvention. Acquisition activity—from Sage moving to acquire Fyle, to SYSPRO acquiring DATASCOPE, Zendesk completing its acquisition of HyperArc, and Contentsquare acquiring Loris AI—signals a continued emphasis on capability-led expansion tightly aligned to core use cases. In parallel, AI product announcements from NetSuite, Sage Intacct, Zoho, and Zendesk emphasize connectors, agents, and embedded intelligence designed to improve productivity within existing workflows rather than displace them. Finally, the case of AAON underscores the operational reality behind these trends: ERP value is ultimately realized not through announcements or AI features alone, but through disciplined execution, stabilization, and long-term operational turnarounds—particularly in complex manufacturing environments where recovery often matters more than rapid transformation.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.Video: https://www.youtube.com/watch?v=uOdEBRue0MMQuestions for Panelists?

Artificial intelligence adoption is accelerating without formal ownership as employees, customers, and patients integrate AI tools into daily decisions. Surveys from Gallup show 45% of U.S. employees use AI at work at least occasionally, while research cited by OpenAI indicates roughly 60% of American adults recently used AI for health-related questions. Zoho and Arion Research report that 41% of organizations have strengthened privacy measures after adopting AI, reflecting growing concern about data exposure and accountability. For MSPs, the shift places liability closer to the systems being used rather than the vendors supplying them.Trust in digital media is also eroding as AI-generated content becomes harder to distinguish from authentic material. Instagram CEO Adam Mosseri states that assuming photos or videos reflect real events is no longer reliable and suggests verification at the point of capture rather than labeling generated content. This approach reframes trust as a technical system rather than a social assumption. For IT providers, the issue extends beyond social platforms to security footage, compliance evidence, training data, and any asset where authenticity must be demonstrated.At the same time, automation and AI training are converging on the same constraint: expert judgment. HireArt's 2025 AI Trainer Compensation Report shows subject-matter experts earning $60 to more than $180 per hour, compared with under $20 for generalist data labelers, reflecting the cost of errors in regulated or technical fields. Kaseya's 2025 EMEA MSP Benchmark Report finds that while nearly 75% of MSPs expect revenue growth, 45% face staffing and skills shortages, increasing reliance on automation built on accurate data and curated exceptions.Major vendors are embedding judgment directly into platforms. ServiceNow's planned $7.75 billion acquisition of Armis expands asset classification and risk scoring within workflows. Freshworks' acquisition of FireHydrant integrates AI-driven incident management into ITSM. Google Cloud's revamped Partner Network shifts incentives toward outcome-based tiers beginning in 2026. For MSPs and IT service leaders, these moves concentrate responsibility around interpretation, governance, and accountability, even as tools increasingly define risk and success.Four things to know today00:00 Surveys Show AI Adoption Is Happening Without Ownership as Employees, Customers, and Patients Lead Usage04:50 Instagram's CEO Says Trust Is No Longer Assumed as AI Forces Proof-of-Reality Models07:22 AI and MSP Automation Are Converging on the Same Bottleneck: Expert Judgment09:52 Vendors Shift From Tools to Judgement as ServiceNow, Freshworks, and Google Cloud Embed Risk, Incidents, and Outcomes This is the Business of Tech.    Supported by:  https://scalepad.com/dave/