Podcasts about erq

Paul Brown, COO, TechPassportThe bank/FinTech landscape is changing but establishing a working relationship can be a slow process of investigation and due diligence, potentially negating the advantages of speed and agility that FinTechs can offer. But with a list of enterprise ready questions (ERQs), TechPassport is aiming to simplify and speed up the engagement process. Robin Amlôt of IBS Intelligence speaks to Paul Brown, Chief Operating Officer of TechPassport.

Winston and Bill speak with Ben Westerveld to discuss the role of the seminary in promoting a missional mindset in the training of future pastors. Ben Westerveld is the new professor and principal of Farel, an institute for theological training to serve the ERQ (Église Réformée du Québec). How and should seminary training be adapting to our post-modern, post-christian, post-epidemic setting?www.tyrannushallpodcast.cawww.facebook.com/tyrannushallpodcast

No matter what type of Contact Center you are operating, there is always some aspect of sales. Customer service centers are looking to upsell and cross-sell, outbound centers are looking to sell. How do you get your associates to do this the right way without having your quality drop?In Episode 43 of the Geek!, we introduce the concept of the "ERQ" which stands for "End Result of Quality" and is how we make sure that all sales are done the right way in our call center.We also look at all the key KPIs you need for your sales programs bit it inbound or outbound.

Flux Capacitor, the podcast about the future of electricity, Episode 006, featuring two discussion that host Francis Bradley recorded with cohost Tim Egan from the Canadian Gas Association, at the annual CAMPUT conference.  In cooperation with CAMPUT, the association Canada's Energy and Utility Regulators, Francis and Tim talk energy regulation with the Chair of the Nova Scotia Utility and Review Board, Peter Gurnham, and Manitoba Public Utilities Board Chair Robert Gabor.  Transcripts of our conversations will also be posted to the ERQ, the Energy Regulation Quarterly, at http://www.energyregulationquarterly.ca/#sthash.Gp0ncoTI.dpbs

No matter what type of Contact Center you are operating, there is always some aspect of sales. Customer service centers are looking to upsell and cross sell, outbound center are looking to sell. How do you get your associates to do this the right way without having your quality drop?Almost all internal call centers fight with the concept of interdepartmental mingling. The finance guys need the sales numbers to be X while the customer service executives need quality to be Y. This is a constant struggle in a lot of centers. How do we meet the demand of a sales quota with keeping our service and quality metrics above bard as well?Most call centers that has a sales aspect does some sort of commission, proficiency or incentive to reward sales in the center. Sometimes associates do anything they can for that sale to make a quota or sales goal leading to low quality sales and sales that have a high cancel and low stick rate.We at Expivia have gone way with using the word “Sale” in our call center for both our inbound and outbound programs. When it is used it actually has a negative connotation.We use a different term. ERQ.ERQ stand for End Result of Quality. On sales programs ERQ is the end goal. It means our associate did what the real prose of the call was in any high quality contact center, they secured a sale the right way. What is the “right way”?

In this podcast, Cody Gough and Ashley Hamer discuss the following stories from Curiosity.com to help you get smarter and learn something new in just a few minutes: This Beer Is Made With a Wine-Spoiling Yeast — And It's Delicious Teaching Yourself The History, Chemistry, And Business of Spirits [Full-Length Podcast] Scientists Used Hypnosis to Alter People's Memories The Emotion Regulation Questionnaire Measures How Well You Deal With Your Emotions Emotion Regulation Questionnaire [University of Central Florida] Want to learn more about how psychology can make you happier? Check out "Foundations of Positive Psychology" on Coursera, taught by professors at the University of Pennsylvania's Positive Psychology Center. Want to support our show? Register for the 2018 Podcast Awards and nominate Curiosity Daily to win for People's Choice, Education, and Science & Medicine. Just register at the link and select Curiosity Daily from the drop-down menus (no need to pick nominees in every category): https://curiosity.im/podcast-awards-2018 Learn more about these topics and more onCuriosity.com, and download our5-star app for Android and iOS. Then, join the conversation onFacebook,Twitter, andInstagram. Plus: Amazon smart speaker users, enable ourAlexa Flash Briefing to learn something new in just a few minutes every day! See omnystudio.com/listener for privacy information.

Monte Larrick sat down with Illinois Family Institute’s lobbyist Ralph Rivera, and IFI’s contract lobbyist Mark Johnson following the adjournment of the most recent Illinois General Assembly session. They discuss the new Illinois budget, a potential Illinois fair tax, SB 1564 and a pro-life version, financing taxpayer funded abortion, Illinois ratifying of the Equal Rights Amendment, when Illinois will attempt to legalize recreational marijuana, what the next attack on life might target, what Illinois might do with the US Supreme Court’s ruling about sports betting, and the vital importance of turning out to vote in the down ballot races.… Continue Reading

Jim Rome is in studio, AGAIN. Fizz, Diggler, and Timmell talk about the trip to Las Vegas. The Best Podcast Ever!