Podcasts about call centers

In this episode, we sit down with Sean Hallahan, co-founder of Clover Real Estate, to unpack the mindset shift that took him from analyzing rental deals with his brother to walking away from his W-2 and flipping houses for six-figure profits.Sean started like a lot of people—consuming BiggerPockets, reading Rich Dad Poor Dad, and buying a few rental properties in Connecticut while holding down a full-time engineering job in L.A. But after hitting a ceiling, Sean realized that long-term wealth wasn't just about passive income—it was about building a real business.We dive into:– How Sean and his brother got their first few rentals– The exact moment Sean knew it was time to quit his W-2– Why “getting reps” in sales changed everything– The $100K flip that made it all feel real– His game plan to hit $300K in profit this year– The biggest constraint they're solving nowWhether you're still working a day job or already deep into real estate, Sean's story is a masterclass in betting on yourself, pushing through failure, and building something that actually works.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is brought to you Cybercrime Magazine, Page ONE for Cybersecurity at https://cybercrimemagazine.com. • For more breaking news, visit https://cybercrimewire.com

In this episode, we dig into a question we hear all the time: “How do I build real wealth without doing 100 deals a year?”Whether you're flipping a few houses or wholesaling part-time, we break down what it actually takes to stack meaningful net worth with a lean real estate business.We share how we've seen investors use just a handful of deals per year to buy long-term assets, create tax advantages, and grow real wealth—without the overhead of a big team or massive marketing spend. We also talk about the traps new investors fall into (like chasing every shiny strategy) and why you don't need to be a subject-to or seller finance ninja on Day 1.If you're tired of the hype and want a real, sustainable way to build wealth in real estate, this episode is for you.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Here's your Daily dose of Human Events with @JackPosobiecRight now find out how to claim your free 4-week food supply, and join millions of Americans who are preparing with My Patriot Supply.  From ‘My Patriot Supply' go to https://www.MYPATRIOTSUPPLY.COM/JACK. Support the show

Hey CX Nation,In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in Seattle, WA. Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.In this episode, Pasquale and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at AWS think through on a daily basis to build world class customer experiences.**Episode #262 Highlight Reel:**1. How AWS thinks about team-building strategies  2. Leveraging Amazon Connect's Unified AI Engine  3. Streamlining customer service & success to fuel growth 4. Investing & supporting employee-driven innovation & cross-team collaboration 5. Building customer-centricity into the DNA of your engineering team Click here to learn more about Pasquale DeMaioClick here to learn more about Amazon Web Services (AWS)Huge thanks to Pasquale for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  strategic partners (Hubspot, Intercom, & Zendesk) & On-Demand services & invite them to join the CX Nation!Want to see how your customer experience stacks up to others, ask us about the CXC Healthzone, an intelligence platform that shares benchmarks & insights from companies across the world. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode, we sit down with Justice Rodgers — an agent-turned-investor who's been grinding for the past few years and just took on his first big flip. We get into everything: how he sourced the deal (from one of our leads), why he chose to flip instead of wholesale, the renovation process, and the moment he started second-guessing it all.Justice shares the actual numbers—purchase price, rehab budget, holding costs — and opens up about the $250K in price drops and what he'd do differently next time. We also talk about the mental side of scaling: letting go of control, hiring a team, and making the shift from hustler to operator.If you're thinking about flipping your first house—or deciding whether to flip or wholesale—you need to hear this one. It's honest, tactical, and packed with real lessons from the trenches.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

En este episodio exploramos al primer grupo musical hecho con IA y cómo la inteligencia artificial está revolucionando la creatividad. También descubrimos el impacto del call center de cobranza impulsado por IA, transformando la forma en que las empresas gestionan sus clientes. Y para cerrar, analizamos la formalidad de las criptomonedas y su consolidación en el mundo financiero. ¡Un episodio lleno de innovación y tendencias que no te puedes perder!

In this episode, we sit down to talk about what it really takes to win in real estate right now. We've seen the market shift—interest rates are higher, inventory is weird, and honestly, a lot of investors are stuck trying to do what worked in 2020.We share what we're actually doing—and avoiding—in our own businesses. We talk about the danger of “hero flips,” why A+ properties are key, how to underwrite in a market that changes every month, and why some of the loudest voices in the space are getting caught with their pants down.We also break down how the pros who've been through multiple cycles play the game differently—and why now isn't the time to try to leap five steps ahead unless you're ready to take a hit.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1---Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

In this episode of First Contact: Stories of the Call Center, Amanda Pietrocola, CEO of Momentum Technology, shares her unconventional journey from college intern to tech entrepreneur. Dive into the launch of the Telecom Trust Center, a groundbreaking solution for real-time phone number intelligence and fraud prevention. Amanda also discusses how she navigates innovation with integrity, champions company culture in remote settings, and balances AI with the human side of customer experience. A must-listen for CX leaders, contact center professionals, and anyone invested in the future of trusted communications.

In this episode, we sit down with Brandon Evans—one of our most committed clients who made the bold move to leave a 6-figure W-2 job and go all-in on real estate using Easy Button Real Estate.We unpack how he made the leap, the mindset behind it, and how he turned a few cold calls into a $100K flip.We talk about the exact moment Brandon realized he was no longer in control of his income—and how that pushed him to build something bigger. From his early house hacks to scaling his wholesale and flipping business, Brandon shares what's worked, what hasn't, and how Easy Button helped him level up faster.If you've been thinking about leaving your 9–5, or you're stuck trying to convert leads, this one's for you. We also break down who actually succeeds with this kind of system—and who probably shouldn't even try.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1---Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonConnet with Brandon EvansInstagram: https://www.instagram.com/brandon.evans.rei/Email: brandon@utahflips.com

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If you think lead generation is just about marketing spend and scripts, think again. In this episode, Peter Roth uncovers the real reason call centers outperform every other strategy in consistent pipeline growth — and how to scale it inside your business.What You'll Learn in This EpisodeWhy most companies fail with lead gen before the call even happensThe biggest mindset shifts required to build a successful internal or outsourced call centerHow to train and motivate call center staff to create qualified, high-converting appointmentsSimple systems that create predictability and accountability in the lead processWhy speed-to-lead isn't enough (and what really drives conversions)Resources & Links

In this episode, we break down the exact 8-step framework we've used to build a $250,000/year real estate business—without ever owning a single property.We walk through how to reverse-engineer your way to financial freedom, starting with as little as $20K in the bank. From generating off-market leads and closing deals to setting up lean systems and hiring virtual assistants, we cover what it really takes to build a profitable and focused operation.We dig into the 8 core areas every real estate business needs: marketing, sales, fulfillment, IT, operations, finance, legal, and people. If you've been stuck chasing deals without real progress, this episode will help you step back, get clear, and start building with intention.Our mission? To help more investors stop overcomplicating the game and start building real income, the smart way.Want to be around other people who are getting closer to financial freedom?Join our free skool community below — with 800+ investors and agents, live calls, and coaching resources. No cost, just show up and engage.https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1You're only one deal away.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

In this episode, I'm breaking down the exact cold calling system that helped me build a multi-million dollar real estate business — and yes, it still works in 2025.Cold calling might sound old school, but if you're serious about off-market real estate deals (whether you're flipping, wholesaling, or doing commercial acquisitions), this is the blueprint you need. I walk you through the full playbook — from list stacking and skip tracing to dialer setup, hiring virtual assistants, and knowing your KPIs.I've personally staffed over 500 cold callers across 78 countries and built call centers in Egypt, the Philippines, and Belize. So when I say I've tested this stuff, I mean it. Whether you're just getting started or looking to scale your real estate pipeline, I'm giving you the full backend on how to build a cold calling machine that prints leads — and revenue.If you've been on the fence about cold calling, give this episode a listen. This strategy changed my business, and it might just do the same for yours.Want to be around other people who are still doing deals?Join our free skool community below — with 800+ investors and agents, live calls, and coaching resources. No cost, just show up and engage.https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1You're only one deal away.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

A new report by leading global BPO TTEC explains why call centers never stop hiring and what that can mean for job seekers. Looking to build your future with a job in a call center? TTEC offers a world of opportunities. Learn more at https://www.ttecjobs.com/en/why-are-call-centers-always-hiring TTEC City: Austin Address: 100 Congress Avenue Website: https://www.ttecjobs.com/en

In this episode, we dig into what it really takes to close deals in today's tougher market. We're seeing a lot of fear out there — but also a lot of opportunity if you're willing to stay in the game.Tucker shares how he's handling his most expensive build ever, why he's intentionally slow-playing certain projects, and what we've learned from real-time client wins in places like LA, Salt Lake City, and San Francisco. These investors aren't lucky — they're creative, obsessed with sales, and fully committed.We talk through:How to survive and thrive during a “maintenance year”Creative ways to structure deals in a high-interest, low-demand marketWhy being half-in, half-out is killing a lot of real estate businessesReal examples of clients turning leads into revenue in hard marketsIf you're serious about real estate in 2025, this is the kind of conversation that keeps you sharp and in motion.Want to be around other people who are still doing deals? Join our free skool community below — with 800+ investors and agents, live calls, and coaching resources. No cost, just show up and engage.https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1You're only one deal away.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Massimo Rebotti parla delle tensioni fra l'esecutivo e l'ufficio della Suprema Corte che, nei giorni scorsi, ha sollevato diverse critiche sul Decreto Sicurezza e sulla gestione dei migranti in Albania. Giacomo Valtolina racconta del grattacielo di Milano sulla cui cima una gigantesca struttura si è improvvisamente staccata. Paolo Ottolina parla dei provvedimenti del Garante che dovrebbero porre fine alle telefonate indesiderate.I link di corriere.it:Lo scontro governo-Cassazione: perché sono stati «bocciati» il decreto sicurezza e il piano Albania per i migrantiMilano, l'insegna Generali della Torre Hadid collassa a 192 metri di altezzaAddio telefonate moleste dei call center dal 19 agosto? Come funzioneranno i nuovi filtri

Send us a textThis episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.We dive into a wide-ranging conversation covering:The new leadership vision at NICE and what it means for the futureWhether NICE sees itself as a CCaaS platform, an AI powerhouse, or bothThe evolving role of major CRMs in the contact center AI landscapeAnd a whole lot more behind-the-scenes insight from one of the most influential CX tech companies out thereIf you're in the contact center, customer experience, or enterprise tech space, this is a must-listen. Don't miss it. Tom Laird's 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

AI bots beat humans: what does that say about your contact center? In this episode of First Contact: Stories of the Call Center, Phil Bennett from Empire Today breaks down what most leaders get wrong about digital transformation. From the early days of chat support in 2002 to today's AI-assisted agents, Phil has seen it all—and he's got the hard truths (and ROI stats) to prove it. He shares why assigning your top phone agents to chat might negatively impact performance, how a chatbot designed as a fallback ended up outperforming human representatives by nearly double, and why true omnichannel success depends on understanding the unique skill sets each medium demands.   Phil also reveals the overlooked value of voice analytics, the blind spots of traditional surveys, and why the real future of CX lies in combining human empathy with machine precision. Whether you're scaling digital channels or deciding where AI fits in your strategy, this episode will make you rethink how you design customer experiences.

Escuche el programa de este martes 24 de junio. La Luciérnaga, un espacio de humor y opinión de Caracol Radio que desde hace 33 años acompaña a sus oyentes en su regreso casa.

What if the difference between your best month ever and losing a loyal customer came down to one phone call?In this episode, Ryan sits down with David Powers, a Chief Experience Officer at Rooter Hero Plumbing and CX Riot Radio host, to dig into how most home service companies get call centers wrong - and how it's costing them more than they think. David shares what he's learned from decades running call centers (starting at age 17!) and now leading the ultra-efficient, ultra-human customer support engine at Rooter Hero.You'll learn:Why treating employees better always leads to better customer service.What a 5-minute response window does for conversion rates.How real-time data (even on a smartwatch!) is changing the game.The biggest mistake small shops make when it comes to incoming leads.And what AI should (and shouldn't) be doing in your service business.If you think having “just one CSR” means these lessons don't apply to you, think again. David's insights prove this stuff matters whether you have 1 tech or 100.Connect With David:Website: https://rooterhero.com/LinkedIn: https://www.linkedin.com/in/davidjpowers2/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1---In this episode, we dive into what's really happening in the market right now. From the fear-driven headlines and social media myths to the truth about interest rates, inventory, and opportunity—this is a candid conversation for agents and investors who want to stay sharp and profitable in 2025.We break down:Why the market slowdown is actually a huge chance for growthWhat one Arizona court case does and doesn't mean for cold calling and textingHow seasoned investors are picking up deals while others sit on the sidelinesWhat it takes to get started in new construction without losing your shirtWhether you're scaling your business or trying to find your next flip, this episode is full of real talk, tactical advice, and a few laughs (including a hair transplant story you didn't see coming).Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

[SPONSORED] Tired of clunky patient scheduling systems that frustrate users and overload your call center? This video breaks down how one healthcare organization got 80% of patients to book appointments online—with zero provider pushback and major cost savings.You'll learn how reason-for-visit logic, targeted rollouts, and smart workflow decisions can make self-scheduling a true asset—not another IT headache. Perfect for CIOs, VPs of IT, and digital leaders looking for real-world strategies that work.

 In this episode of the Laundromat Millionaire Show, Carla Menz, Brett Lyon, and James discuss the transformative impact of AI on the laundromat industry. They delve into the development of a premium AI call center, emphasizing the importance of customization, accuracy, and customer service. The conversation highlights the journey of AI engineering, the challenges faced in implementation, and the future potential of AI in laundromats. A live demo showcases the capabilities of the AI call center, demonstrating its ability to handle customer inquiries efficiently and accurately. The episode concludes with a call to action for laundromat owners to embrace AI technology to stay competitive in the evolving market.AI, Laundromat, Call Center, Customer Service, Automation, Technology, Digital Marketing, Innovation, Business Solutions, CustomizationReferenced Links: Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.comLaundroBoost Marketing Company: https://laundroboostmarketing.com/Our Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.htmlDemo AI Call Center Number: +1-513-951-3894Timestamps00:00 Episode 99 Intro to AI in Laundromats01:48 Meet James: The AI Engineer  05:00 The Evolution of AI Services07:28 AI Call Center: A Game Changer13:04 Building a Knowledge Base for Success add 2.4214:07 Challenges and Solutions in AI Implementation23:43 Live Demo of the AI Call Center28:36 Voice and Language Customization in AI Services32:22 AI Call Center Efficiency and Accuracy42:26 Integration with POS Systems45:39 Turnaround Time for AI Call Center Orders49:53 Addressing Fears and Misconceptions about AI  54:47 Additional AI Services to be Revealed1:00:29 Call to Action and Future Opportunities 

 Call centers are the hub of much activity these days as customers seek information or wish to buy things.  Their role has changed over the years and the sophistication of the technology they use, the demands on them to streamline and cost cut with AI, and the supervisor ‘surveillance' which measures their minute- by- minute … Read More Read More

Discover how performance-based pay and gamification can revolutionize your contact center. In this video, we break down why flat salaries kill motivation, and how daily goals, leaderboards, and performance incentives can transform your agents into top-performing customer experience pros.We'll cover:Why performance pay boosts motivation and retentionHow gamification increases engagement and productivityThe role of leaderboards and daily quests in contact center cultureHow to link pay to customer satisfaction and drive resultsReal-world strategies for creating a merit-based call centerWhether you're managing a sales-driven contact center or a customer service team, this video gives you actionable insights to improve agent performance, morale, and customer experience.Here's the LinkTree: https://linktr.ee/caffcx

AB Gorham, artist, poet, and Assistant Professor of Book Arts and Papermaking at the University of Nebraska at Omaha. In the show Gorham talks about the tactile and transformative nature of book arts, where a choreography of sculpture, language, and paper come together in experiential forms. She shares how her creative process is driven by intuition, the discipline of daily practice, and even her dreams.AB Gorham's poems have been published in Puerto Del Sol, The Call Center, American Letters and Commentary, DIAGRAM, and Gulf Coast, among others. Her artist books can be found in special collections at UCLA, the Institute of Art Chicago, the Rhode Island School of Design, Miami University, the Bainbridge Island Museum of Art, and many others.

In this conversation, John Harcar interviews Peter Roth about his journey in business, focusing on the importance of call centers in generating leads for various industries. Peter shares his experiences, challenges, and strategies for building successful call centers, emphasizing the need for quality data and effective recruiting. He also discusses the future of his business and the potential for scaling operations across different sectors. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Want to Host Realtor Classes That Fill Seats & Build Your Business—Without Doing It All Yourself?If you're a mortgage professional looking to attract more Realtor partners, grow your pipeline, and establish yourself as a trusted expert, myAgent Classes is your shortcut to success.See if myAgent Classes is the right fit for you.Schedule a Call with Geoff ASK GEOFF A QUESTIONAsk Your Question HereEpisode Summary:CEO and Founder of Total Expert, Joe Welu reflects on the evolution of customer expectations in the financial services industry over the past seven years. He emphasizes the importance of customer retention and loyalty, highlighting how data and technology can enhance customer engagement. Three Key Takeaways:1. Client Retention Is the New BattlegroundMost lenders retain less than 20% of past clients, while leaders like Rocket approach 85%. The difference isn't just in technology—it's in having a consistent, disciplined customer journey that starts before the next transaction is even on the radar.2. Consistency Beats ComplexityTop-performing LOs and lenders win not by doing more, but by doing the right things consistently—like building automated, intelligent customer journeys that trigger the right message at the right time, without relying on manual follow-up.3. You Don't Need a Call Center to CompeteWith today's tech, even individual originators can run plays that mimic large, high-retention teams—thanks to tools that automate outreach, monitor customer intent, and surface high-value opportunities already in your database.Connect With Joe on LinkedIn Learn More About Total ExpertCONNECT

Enhancing Pediatric Practice Efficiency with Call Centers and Virtual Assistants featuring Dr. Igor TroganIn this episode of The Pediatric Lounge, hosts George and Herb welcome frequent guest Dr. Igor Trogan to discuss the implementation and benefits of call centers and virtual medical assistants in pediatric practice. Dr. Trogan shares insights on the necessity of call centers due to front desk inefficiencies, the logistics of setting up a call center, and the advantages of using virtual assistants from abroad. They delve into the impact on scheduling, patient care, and overall practice management. The conversation also highlights the technology used, the renaming of call centers to 'patient care centers' to avoid blame, and the importance of preserving the human element in pediatric care. Dr. Trogan emphasizes the need for a step-by-step approach to integrate these changes smoothly into any practice.00:00 Introduction to The Pediatric Lounge00:38 Meet Dr. Igor Rogan01:11 The Need for a Patient Care Center02:31 Setting Up the Patient Care Center04:53 Virtual Medical Assistants06:30 Call Center Operations08:56 Handling Appointments and Records15:48 Technology and Tools27:43 Managing Remote Workers34:58 Challenges with Traditional Medical Assistants36:46 Advantages of Virtual Medical Assistants38:08 Managing a Virtual Medical Assistant Team39:56 The Role of Technology in Modern Practices44:32 Maintaining Team Culture Remotely50:16 Cost Savings with Virtual Medical Assistants51:09 Future of AI in Medical Practices54:36 The Importance of Human Touch in Pediatrics01:02:25 Steps to Implementing Virtual Medical Assistants01:05:15 Conclusion and Final ThoughtsSupport the show

This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros. Don't forget to register for Tommy's event, Freedom 2025! This is the event where Tommy's billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025. For more details visit freedomevent.com 00:00 Enhancing Communication Skills in Home Services   02:23 Identifying Blind Spots in Call Conversions   04:46 The Impact of Private Equity on Training   08:31 Maximizing Technician Performance and Lead Generation   11:56 The Importance of Comprehensive Customer Service   15:15 Balancing Technology and Human Interaction   21:33 The Role of Leadership in Business Success   24:57 The Value of Ongoing Training and Accountability   29:11 Rising Awareness in Call Centers   30:45 Leveraging Technology for Customer Engagement   31:51 The Importance of Technological Adaptation   33:07 Investment Trends in Home Services   34:54 Enhancing Customer Experience through Personal Touch   35:59 Training Technicians for Better Communication   39:17 Transforming Service into Sales   44:19 Staying Ahead in the Home Service Industry   47:35 Advice for Aspiring Speakers   57:21 Onboarding and Next Steps for Power Selling Pros 

Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.**Episode #259 Highlight Reel:**1. Leading AI-safety initiatives at TaskUs  2. Developing and leveraging AI-powered analytics for customers 3. Partnering with Decagon and Regal focusing on augmentation 4. Constant monitoring & analysis of customer interactions to fuel sales5. Leveraging playbooks & how-to guides to create incredible EX Click here to learn more about Joe AndersonClick here to learn more about TaskUsHuge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of First Contact: Stories of the Call Center, we go deep with Vern Fernandez from Jabra, the guy who's turning headsets into high-performance AI-powered CX tools. We're talking about devices that detect tone, improve agent empathy, reduce call times, and, even more impressively, alert you when your dog is barking too loudly to ensure a good customer experience. This isn't some gadget talk -this is a wake-up call for anyone serious about performance, retention, and the future of work.

In this fascinating episode of Scam Rangers, host Ayelet Biger-Levin interviews renowned scam investigator Jim Browning, whose YouTube channel has over 4.4 million subscribers. Jim has made headlines for infiltrating scam call centers, exposing how large-scale fraud operations really work—from pig butchering scams to telco account hijacking.We explore: How Jim first gained access to scammer computers and what he discovered The psychology and tactics behind fake tech support, telco discount, and payment alert scams How a whistleblower inside a Dubai-based scam center helped bring down a network of 3,000 scammers The critical role of one-time passcodes (OTPs) and why reading them out loud can compromise your identity What banks, tech leaders, and consumers can do to fight backThis episode is essential listening for anyone working in fraud prevention, cybersecurity, or digital customer protection.Videos Mentioned in the Episode: Pig Butchering Scam and Dubai Call Center Investigation https://youtu.be/dV9U_aoHI_g?si=0d2gtrmdcVrjZSbu Scammer Call Center with CCTV Footage (Firmart Travels) https://www.youtube.com/watch?v=le71yVPh4uk Arnold Schwarzenegger Soundboard Prank on Scammershttps://www.youtube.com/watch?v=ZF-NtGsZ6ZoAbout the Guest:Jim Browning is a software engineer turned scam exposer who has dedicated the past decade to disrupting scam operations around the world. His investigative videos have led to real-world law enforcement actions and helped educate millions on how scams really work.YouTube Channel: https://www.youtube.com/@JimBrowningThis podcast is hosted by Ayelet Biger-Levin, who has spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. Ayelet created this podcast to talk about the human side of scams and to learn from those dedicated to advocating for scam victims and taking action against fraud. Be sure to follow Ayelet on LinkedIn: https://www.linkedin.com/in/ayelet-biger-levin/ More from RangersAI: https://www.linkedin.com/company/rangersai/ Learn More: https://www.rangersai.com/

Richard Blank, President of Costa Rica's Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales.    Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00),  INXS (31:45), positive escalation (38:30), Phonetic Micro Expressions (39:00), the Buffer Boomerang Technique (43:35), and Right Butt, Wrong Seat (51:00). Special challenge – count the culture references sprinkled throughout this pod, from Helen Keller to Bo Derek, Napoleon Dynamite to Eddie George.   Checkout Richard Blank's YouTube video featuring Garry Gary Beers (INXS) @ Costa Rica's Call Center. This podcast is teamed with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Help us reach our 3-scholarship goal for 2025. Send a donation, large or small, through our website @ www.lukeleaders1248.com, PayPal, or Venmo @LukeLeaders1248.  Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX. What we cover in this episode: Why great customer experiences are effortless by design How AI can automate repetitive tasks, freeing your team for high-value conversations The critical need to balance AI automation with authentic human connection Why AI integration leads to more WOW moments and stronger customer loyalty How Ignoring AI today is like ignoring computers in the 1980s How AI enables 24/7 service without burnout Why solving problems quickly and easily is the foundation of trust and advocacy Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Join our community of RE investors on Skool here: https://www.skool.com/the-real-estate-investing-club-5101/about?ref=44459ba83f5540f19109c8a530db4023FROM CALL CENTERS TO CASH FLOWIn this eye-opening episode of The Real Estate Investing Club, I sit down with Dave Codrea, co-founder of Greenleaf Capital Partners, who reveals an innovative investment strategy that perfectly captures today's changing commercial landscape: repurposing vacant call centers into thriving multi-tenant business spaces.

https://www.justice.gov/opa/pr/united-states-files-false-claims-act-complaint-against-three-national-health-insurance If you would like to work with Christian on your Medicare Health Plan, we currently work with people in 45 states. Those are the states we currently are licensed in. Christian and Christian Brindle Insurance Services represents many of the top insurance companies in the Medicare industry. Contact us for more information:➡️Our Site: https://https://www.christianbrindleinsuranceservices.com/ ✅Call (801)-255-5340.

Today we have more than 1.5 hours of true scary stories with a late night ambience. Scary Stories For Dark Dreams is a collection of older stories, remastered and put together in a long form episode. This Collection includes the following stories; Call Center stories from Jan 2024, Paranormal And Crazy Friend stories from Dec 2023. So, turn down the lights, tune in, and let the haunting tales of everyday people take you down that dark and creepy road. Remember, these aren't just stories... these are true experiences that remind us that our world can truly be scarier than fiction. Support the channel for Early Access AND more! Patreon ➤ https://patreon.com/AsTheRavenDreams Check out the Merch Store! ➤ https://teechip.com/stores/astheravendreams Much Love, and Sleep Well... ----- #TrueScaryStories #AsTheRavenDreams #RedditStories ➤ Stories include a content warning for language and sensitive/disturbing content. Viewer discretion is always advised. ➤ ALL Audio of this Podcast are copyright of AS THE RAVEN DREAMS / RAVEN ADAMS and may not be duplicated, in any format, without explicit permission ➤ If you like any of the following stories, consider subscribing! - Dark Web horror stories, creepy lets not meet stories, stalker stories, Glitch In The Matrix Stories, Unexplained Horror stories, Paranormal stories, cryptid encounter stories, Crazy ex lover stories, creepy neighbor stories, quantum immortality, true scary stories from reddit, or any other True horror Stories! ➤ And Remember; You are loved, you are important, and you are valid. Never let anyone tell you otherwise. Ad After First story, no ads after that. Story 1: 00:24 Story 2: 14:34 Story 3: 24:36 Story 4: 31:45 Story 5: 45:10 Story 6: 56:23 Story 7: 1:01: Story 8: 1:04:12 Story 9: 1:13:04 Story 10: 1:16:48 Story 11: 1:30:48 Learn more about your ad choices. Visit megaphone.fm/adchoices

University of Illinois at Urbana-Champaign computer science professor Dr. Sheldon Jacobson joins John Williams to talk about his Crain’s Op-ed that suggests that the U.S use tariffs on offshore customer service centers.

Today's show includes Chad Cunningham, CEO of DuPONT Registry Exchange, Andy Wright, Managing Partner of VINart Dealerships. This episode is brought to you by: CDG Recruiting - Building on the success of my industry job board, I'm launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you're ready to find your next rockstar employee, try CDG Recruiting today by visiting cdgrecruiting.com Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy's stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/