Podcasts about call centers

What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren't accidents but part of the plan?San Francisco! Come to a screening of Drop Dead City followed by a conversation with Roman on Monday, Nov 3. Info and tickets. Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We get into our Mens Room Question: How many jobs have you had, and what was your best/worst job?

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:After a decade in a W2 job, Karl made the leap into full-time real estate when life forced his hand. What started as a few flips turned into eight projects, rental portfolios, and a growing team.In this episode, Karl opens up about his journey from burnout to balance, learning to delegate, hire, and turn chaos into a scalable business. Plus, hear how a tornado that destroyed his property led to a major development opportunity and a whole new chapter in his real estate career.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:Rowan shares his transformation from a full-time engineer to a full-time real estate investor building a thriving business with his brother in a competitive Connecticut market. From early house hacks to scaling with cold calls and structured systems, he reveals how mindset shifts, sales skills, and consistent execution turned side hustles into a 6-figure operation — and what it takes to double profits year after year.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

WE'RE BACK!! Kicking off Season 5 with a timely episode featuring JP Foster. JP recently retired from public service at the East Hampton Village 911 Call Center as Chief of Dispatch. On top of that, he's been President of the East Hampton School District Board of Education for 12 years, with a total of 13 years on the Board...  And now he's running for MORE public service, as he's currently on the slate for East Hampton Town Board Member, to be decided on Election Day, November 4, 2025.  JP and I eventually get into town issues, but not before going deep on the workings of the East Hampton town wide emergency services, and how it all works together. Then, of course, we get into what he thinks he can do for the town as the newest member of the Board, and why he wants to do it. So jump in, and catch up with JP and me and remember to vote on November 4!!

Bli med på en inspirerende kveld med Studio Direkte, hvor tro, vitnesbyrd og fellesskap står i fokus. Vi får høre fra evangelister som Stina Andreasen og Maja Blomfelt, samt Jørn Andreasen, som deler sine gripende historier om troens kraft og hvordan evangeliet har forvandlet liv. Programmet byr også på musikalske innslag og muligheten til å være med på 'Gledesoffer for Jesus'-kampanjen, som støtter TV Visjon Norges viktige arbeid. En kveld fylt med håp, tro og muligheten til å gi.

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:In this episode, we tackle one of the most controversial topics in real estate: ethics in deal negotiation. From viral wholesaling tactics to renegotiating contracts and rising regulation, we unpack where the line between smart business and exploitation really lies. A must-listen for investors who want to build a lasting business rooted in integrity, not shortcuts.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

In this episode of Hashtag Trending, host Jim Love dives into the latest AI and tech news. Topics include OpenAI's Sora2 2 breaking user records, Elon Musk's Xai unveiling Grok Imagine, Google's impressive VO 3.1 updates, and misinformation about Xbox on social media. Microsoft's new ‘Help Me' tool for tracking AI use in the workplace is also discussed, along with Germany's ongoing transition to open source software and India's AI developments potentially impacting its call center industry. Listen to understand how these advancements are reshaping the tech landscape. 00:00 Introduction and Overview 00:34 The Rise of AI Video Tools 01:26 Controversies in AI Content 03:57 Xbox Rumors and Misinformation 05:22 Microsoft's AI Benchmarking Tool 07:10 Germany's Open Source Shift 08:52 India's AI Industry and Call Centers 10:23 Conclusion and Sign-Off

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:In this episode, we sit down with Allen Mack — a former law enforcement officer who left a 12-year career to build a thriving real estate business. Allen shares how he transitioned from chasing fugitives to closing deals remotely from at South Carolina, growing from direct mail to 6–10 deals a month. Discover how discipline, systems, and family teamwork fueled his transformation into a full-time investor and entrepreneur.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

In this episode, host Sandy Vance sits down with Dr. Bilal Naved from Clearstep Health to explore how AI is transforming the patient experience. From improving access and engagement to streamlining provider workflows, Clearstep's AI agents are helping healthcare organizations deliver care more efficiently and effectively.It's a pivotal moment for the industry: AI isn't here to replace expertise, but to amplify it. When developed responsibly, these tools can become powerful partners by reducing friction for patients, supporting providers, and ensuring care reaches those who need it most.In this episode, they talk about:How Clearstep uses AI to balance patient access with provider capacityWhat it really means to leverage expert AI systemsTangible benefits for provider organizationsCutting call center volume, boosting patient care, and seeing 3–10x ROIFlexible deployment: from pre-visit automation to call center efficiency to data insightsA Little About Bilal:Dr. Bilal Naved co-founded Clearstep while completing his MD/PhD at Northwestern University. With a passion for blending engineering and medicine, he's dedicated to pushing the boundaries of how care is delivered. Today, Bilal focuses on using advanced informatics to both optimize healthcare systems and measure real-world outcomes: work that's making healthcare more efficient, effective, and patient-centered.

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

In this frank discussion episode, top industry trainer and thought leader Trey Briggs continues to expose the tech industry's deceptive marketing practices aimed directly at call center executives. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!

When nearly half of IRS staff were furloughed due to the government shutdown — effectively rendering its call centers unreachable — hosts warned of long waits and taxpayer frustration. See omnystudio.com/listener for privacy information.

The Rickey Smiley Morning Show served up a mix of administrative chaos, pop culture debate, relationship wisdom, and power politics in this episode. When nearly half of IRS staff were furloughed due to the government shutdown — effectively rendering its call centers unreachable — hosts warned of long waits and taxpayer frustration. Meanwhile, Stephen A. Smith called out LeBron James’ “Second Decision” Hennessy teaser as “corny,” criticizing the stunt as a tone-deaf marketing move that overshadowed his athletic legacy. The conversation pivoted into advice territory when Sherri Shepherd urged listeners not to date someone based on potential, advocating for relationships rooted in present reality instead of future promises. And closing the show with political drama, NY Attorney General Letitia James rejected her recent federal indictment, calling it baseless retaliation from former President Trump — tying in her storied fight against his business empire and her civil fraud victory that was later partly overturned on appeal. Website: https://www.urban1podcasts.com/rickey-smiley-morning-show See omnystudio.com/listener for privacy information.

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591   

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:In this episode, Cole and Tucker dive into the real conversations most investors avoid — from the truth about novations to the tightening wave of regulations across the U.S. They break down how to adapt in a sideways market, what's working for their top-performing students, and why chasing high-volume, low-profit deals can trap you in a cycle of burnout. Expect candid takes, industry insights, and timeless advice on building a smarter, more sustainable real estate business.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:Ini this episode, Mason breaks down the mindset shift that took him from chasing prices to solving real problems; like navigating a heated squatter situation.He shares the hard decision to leave his 50/50 partner, why implementing feedback immediately matters, and what 3 months with The Deal Engine Program actually looks like when you have $100K in the pipeline. If you're debating whether to bootstrap or invest in coaching, this episode gives you the real answer.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

10.6.25 - Ryan Krull of St. Louis Magazine – Call Center Cult / Gas station gambling machines lawsuit / Bitcoin bought a house by

In this episode of the Transform Sales Podcast: Sales Software Review Series, Dave Menjura, Marketplace Specialist at CloudTask, sits down with Chaz Tedesco, Chief Operating Officer at CallTools, to explore how CallTools revolutionizes call center efficiency and connectivity through advanced communication technology. Chaz shares insights into CallTools' journey, highlighting how decades of industry expertise and active user feedback shaped its powerful call center software. Designed to enhance outbound and inbound communication, CallTools dramatically improves connection rates and agent productivity through its intuitive web-based platform, robust CRM integration, dynamic scripting, and predictive dialing capabilities. Listeners will discover how CallTools enables businesses to significantly boost engagement by automatically filtering and connecting agents to live prospects, managing data effectively, and maintaining high call quality, even in regions with challenging internet connectivity. Chaz emphasizes the platform's exceptional call clarity, seamless data management, and sophisticated reporting, empowering teams to make data-driven decisions swiftly. Learn how businesses across diverse sectors, including home services, healthcare, insurance, real estate, and solar, are benefiting from CallTools to scale their outreach, increase conversations by up to 500%, and improve campaign outcomes. Chaz also highlights the ease and speed of deployment, exceptional support channels, and transparent pricing without hidden charges, making CallTools a standout solution in the call center software market. Discover how CallTools can streamline your call center operations, drive higher performance, and ensure maximum return on investment for your communication efforts. Try CallTools here: https://software.cloudtask.com/call-tools-3a832d #TransformSales #SalesSoftware #CallTools #CallCenter #CommunicationSolutions #OutboundCalling #CRMIntegration #AgentProductivity #SalesInsights #ContactManagement

Hey CX Nation,Here's the first CXWeekly Update from CXC in a long time!This week's episode I walk through some ideas, goals & CTAs that I've learned from the 5 years of building CXC.Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks.Part of our goal at CXC is to create more customer focused business leader content, including short episodes like these ones that are digestible, actionable & most importantly entertaining & valuable for all of you.Full candor, we also wanted to celebrate our 5 year anniversary of building CXChronicles. We are approaching 300+ episodes of customer focused business content, we've worked with almost 150+ companies across the world helping them make customer & employee happiness a habit & we are now partnered with some of biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks to name a few. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Learn how to automate tasks, save time, and increase your profit. No Coding required!

Pat Michael, Director of Patient Contact Services at Nebraska Medicine, highlights the challenges of high-volume patient contact centers and how agentic AI can improve operational efficiency, enhance patient access, and allow human agents to focus on more complex and critical calls.  The AI agent offers patients self-service options for scheduling, cancellations, and medication refills, resulting in a 40% reduction in call volume to human operators. Integrating AI into the contact center also enables the prioritization of time-sensitive calls, such as those related to organ transplant coordination. Pat explains, "I'm the Patient Contact Services Director for Nebraska Medicine, which means I oversee our three main contact centers. They're our ambulatory contact center, which takes and schedules all the calls for our ambulatory clinic, and our radiology contact center, which schedules all of our outpatient radiology services. And then our medical communication center, which is our 24-hour-a-day, seven-day-a-week operation with our hospital operators and a group of triage nurses."   "So, some of the challenges that we had are that one of the big things is that we deal with the sheer volume of calls coming into the contact center. And so through the three contact centers, we have about 2.5 million calls that come in, but they're not evenly distributed. They come in when they come in. And so the key to success is managing all these complex calls while ensuring accuracy in the call handling. And what does that mean in the simplest terms? You have to have time to handle the calls accurately. Are we actually staying ahead of the volume, or are we just trying to catch up?"  #NebraskaMedicine #ActiumHealth #AIAgents #PatientEngagement #healthtech #AgenticAI #automation Nebraskamed.com Download the transcript here

Pat Michael, Director of Patient Contact Services at Nebraska Medicine, highlights the challenges of high-volume patient contact centers and how agentic AI can improve operational efficiency, enhance patient access, and allow human agents to focus on more complex and critical calls.  The AI agent offers patients self-service options for scheduling, cancellations, and medication refills, resulting in a 40% reduction in call volume to human operators. Integrating AI into the contact center also enables the prioritization of time-sensitive calls, such as those related to organ transplant coordination. Pat explains, "I'm the Patient Contact Services Director for Nebraska Medicine, which means I oversee our three main contact centers. They're our ambulatory contact center, which takes and schedules all the calls for our ambulatory clinic, and our radiology contact center, which schedules all of our outpatient radiology services. And then our medical communication center, which is our 24-hour-a-day, seven-day-a-week operation with our hospital operators and a group of triage nurses."   "So, some of the challenges that we had are that one of the big things is that we deal with the sheer volume of calls coming into the contact center. And so through the three contact centers, we have about 2.5 million calls that come in, but they're not evenly distributed. They come in when they come in. And so the key to success is managing all these complex calls while ensuring accuracy in the call handling. And what does that mean in the simplest terms? You have to have time to handle the calls accurately. Are we actually staying ahead of the volume, or are we just trying to catch up?"  #NebraskaMedicine #ActiumHealth #AIAgents #PatientEngagement #healthtech #AgenticAI #automation Nebraskamed.com Listen to the podcast here

Got a story idea for Bloodworks 101? Send us a text message If you're a regular Bloodworks Northwest donor, you probably get calls from our staff at the Contact Center. Ever wonder who's on the other end of the line? Well, Bloodworks 101 producer John Yeager did. And wait till you hear some of the stories the woman in charge of the Center has to tell. 

Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated. They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn't about replacing people—it's about optimizing them. From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond.

Join Vince Perri and Katie Nelson in this engaging discussion, sharing their combined experience and offering valuable business tips. Learn how to sell effectively and implement winning sales strategies, drawing from their 16 years of entrepreneurship. Get ready for actionable business advice and proven sales techniques. Whether you are an entrepreneur, public adjuster, contractor, or small business owner, this episode is packed with sales tips, growth strategies, and mindset shifts that will help you scale your business faster. Guest contact links Website: https://salesuprising.com/ Email: katie@salesuprising.com Facebook: www.facebook.com/salesuprising Instagram: www.instagram.com/salesuprising LinkedIn Company: https://www.linkedin.com/company/salesuprising/ LinkedIn Personal: https://www.linkedin.com/in/thesalescatalyst/ YouTube: https://www.youtube.com/@SalesUpRising Chapters: 00:00:00 Intro and Katie Nelson origin story 00:04:30 Cold calling role play and why sales is the heartbeat of business 00:14:00 Sales framework that scales qualification scripts and repeatable process 00:32:00 Pricing and objections plus what is broken in business coaching and accountability 00:44:00 Hard lessons mindset client wins Disney cruise and self awareness 00:56:00 Building systems fast revenue steps book recs and closing takeaways

In this episode, the hosts dissect a fast-growing healthcare call center business with $4M EBITDA—and major risks around customer concentration, compliance, and workforce churn.Business Listing – https://view.generational.deals/?qs=8a49d003d042ac87b1f83ac25a5e010857481ce24a855bec1732a67b0123f8fbca2acbb8b52a738808cc8dbae51ca8ba778b09622a79bce1a3c73329b056f81b73624ce434606bfc3f23118059290a12Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break down businesses for sale and talk about buying, operating, and growing them.

In this episode, the hosts dissect a fast-growing healthcare call center business with $4M EBITDA—and major risks around customer concentration, compliance, and workforce churn.Business Listing – https://view.generational.deals/?qs=8a49d003d042ac87b1f83ac25a5e010857481ce24a855bec1732a67b0123f8fbca2acbb8b52a738808cc8dbae51ca8ba778b09622a79bce1a3c73329b056f81b73624ce434606bfc3f23118059290a12Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break down businesses for sale and talk about buying, operating, and growing them.

☎️ Missed calls = missed opportunities. But what if AI could change that game forever? Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she's reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services. Michelle doesn't shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren't here to replace people, but to supercharge them. We're talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks

Hey CX Nation,In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX.The Chairman Group™ is a consulting firm founded by Adam Coffey.  Adam spent 21 years building 3 national companies for 9 private equity firms.  During his career Adam completed 58 acquisitions and had $2.4 billion in successful exits.  As an author, Adam's books "The Private Equity Playbook" (2019) (2024), "The Exit Strategy Playbook" (2021) and Empire Builder (2023) all became #1 Amazon Best Sellers.His mission today is to help business owners, private equity firms and executives maximize outcomes. In this episode, Adam and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Adam & his team think through on a daily basis to build world class customer experiences.**Episode #266 Highlight Reel:**1. The "Pilot's Philosophy": Know Your Destination 2. Fixing what matters most in any customer experience 3. Focusing on the "high-value" work as a Founder/CEO 4. Avoiding arrogance & mastering the art of delegation 5. Dreamers vs. Does -- stop dreaming & start doing Click here to learn more about Adam CoffeyClick here to learn more about The Chairman GroupHuge thanks to Adam for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & private equity space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

En ESTO NO TIENE NOMBRE, analizamos los nuevos escándalos de fraude en la salud pública revelados por el Gobierno. Con Ramón Alvarado, exdirector del Servicio Nacional de Salud, desglosamos la investigación sobre un "call center" paralelo, pagos exprés y el desvío de fondos que afectaron a SENASA e IDOPPRIL. Descubre los detalles de este caso de corrupción que estrena la independencia del Ministerio Público.

This week, Frank and Dan dig into the shocking story of a Florida pastor who ran a $50 million call center cult, complete with forced labor, starvation, and abuse in the name of God. They also cover: Kristi Noem funneling Homeland Security funds to churches, the Taliban refusing to let men rescue women after an earthquake, a chaplain abusing detainees in ICE custody, and a Mormon columnist caught in a predator sting. Listener emails tackle everything from schizophrenia stigma to Dobson's “strong-willed child” legacy. And in the final segment: the Wall Street Journal's profile of ex-Mormon TikTok influencers—and why Utah Senator Mike Lee is losing his mind over it.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts receivable management (ARM) operations that enhance customer loyalty and revenue for their clients. They combine human engagement with digital tools and automation to minimize customer effort and boost loyalty by offer long-term value through scalable CX and both first-party and third-party ARM operations.Their mission is to make lives better by engaging, listening, and resolving consumer concerns and obligations with empathy and innovation. And advocate for their clients brands and reputations as their own.In this episode, Mario and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at InteLogix think through on a daily basis to build world class customer experiences.**Episode #265 Highlight Reel:**1. Focusing on building an elite Team above all else to drive success & growth 2. Solving problems for your customers & providing constant value  3. Structuring & configuring your data before finding the optimal tech-solutions 4. Building & deploying living playbooks to propel your team forward rapidly 5. Taking customer data & feedback to drive product development Click here to learn more about Mario BaddourClick here to learn more about InteLogixHuge thanks to Mario for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer contact space into the future.For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? We launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building the pillars upon an AI-powered foundation for the future. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Send us a textThis week we're talking about a significant development that promises to enhance support for families in our community. DECAL has created the Quality Rated Family Support Call Center that can be reached through the popular 877-ALL-GA KIDS phone number the agency created many years ago. Joining us to talk about the new Quality Rated Family Support Call Center is Sonja Steptoe, Assistant Director of Business Supports and Operations; Katrina Bernard, Quality Rated Family Support Call Center Manager; and Anna Buchmann, the Lead Specialist in the Family Support Call Center.  Support the show

Here's your Daily dose of Human Events with @JackPosobiec Go to https://www.protectwithposo.com or call (844) 577-POSO now. You can move part of your 401(K), IRA, or savings into real, physical gold and silver, and you may qualify for up to 5000 Dollars in free silver.Support the show

What if your contact center could do more than answer questions? What if it could predict needs, detect fraud, translate languages in real time, and coach agents as they speak to members? In this episode, explore how AI is transforming call centers into strategic experience hubs. From agent assist tools that streamline workflows to virtual agents that replace outdated IVRs, we dig into the innovations shaping the future of member engagement. Think a contact center is just about answering calls? Think again. Tune in to discover how AI is reshaping member questions into a strategic advantage.About Our Guest: Reinaldo Torro is an expert in modernizing member engagement with AI innovations for payer contact centers. He uses an interdisciplinary approach to enrich health plan operations using his diverse background as a frontline clinician, Master of Business Administration, Certified Lean Six Sigma Sensei, and various executive positions held with multiple payers, including Aetna, Highmark WholeCare, Coventry Health Care, and United Healthcare. 

Matt Cox sits down with Devin Price to unravel his journey from teen fatherhood and dealing to addiction, organized crime, fraud, and ultimately, redemption after a harrowing run from the law and years in prison.⁣ ⁣ Devin's links⁣ https://www.facebook.com/profile.php?id=100084139959796⁣ https://www.facebook.com/devin.m.price.3⁣ ⁣ ⁣ http://evening.ver.so/cox use coupon code COX at checkout to save 15% on your first order.⁣ ⁣ Get 10% sitewide for a limited time. Just visit https://GhostBed.com/cox and use code COX at checkout.⁣ ⁣ Do you want to be a guest? Fill out the form https://forms.gle/5H7FnhvMHKtUnq7k7⁣ ⁣ Send me an email here: insidetruecrime@gmail.com⁣ ⁣ Do you extra clips and behind the scenes content?⁣ Subscribe to my Patreon: https://patreon.com/InsideTrueCrime ⁣ ⁣ ⁣ Follow me on all socials!⁣ Instagram: https://www.instagram.com/insidetruecrime/⁣ TikTok: https://www.tiktok.com/@matthewcoxtruecrime⁣ ⁣ ⁣ Do you want a custom painting done by me? Check out my Etsy Store: https://www.etsy.com/shop/coxpopart⁣ ⁣ Listen to my True Crime Podcasts anywhere: https://anchor.fm/mattcox ⁣ ⁣ Check out my true crime books! ⁣ Shark in the Housing Pool: https://www.amazon.com/dp/B0851KBYCF⁣ Bent: https://www.amazon.com/dp/B0BV4GC7TM⁣ It's Insanity: https://www.amazon.com/dp/B08KFYXKK8⁣ Devil Exposed: https://www.amazon.com/dp/B08TH1WT5G⁣ Devil Exposed (The Abridgment): https://www.amazon.com/dp/1070682438⁣ The Program: https://www.amazon.com/dp/B0858W4G3K⁣ Bailout: https://www.barnesandnoble.com/w/bailout-matthew-cox/1142275402⁣ Dude, Where's My Hand-Grenade?: https://www.amazon.com/dp/B0BXNFHBDF/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1678623676&sr=1-1⁣ ⁣ Checkout my disturbingly twisted satiric novel!⁣ Stranger Danger: https://www.amazon.com/dp/B0BSWQP3WX⁣ ⁣ If you would like to support me directly, I accept donations here:⁣ Paypal: https://www.paypal.me/MattCox69⁣ Cashapp: $coxcon69 Learn more about your ad choices. Visit megaphone.fm/adchoices

AI outsourcing expert Eric Mulvin, founder of PAC Biz Outsourcing, shares how companies can combine automation with people-first call centers to scale without losing the personal touch.In this episode, we explore the future of AI in customer support, how BPO Philippines companies like PAC Biz are building global solutions, and why a virtual assistant Philippines can be the perfect extension of your business. Eric explains how human in the loop support ensures that automation never replaces empathy, and how a HIPAA compliant call center supports industries like healthcare, legal, dental, and accounting.Whether you're curious about PAC Biz Outsourcing, seeking insights from an Eric Mulvin interview, or looking for ways to integrate AI operations automation into your business, this episode breaks it all down.If you're a healthcare practice, law firm, dental office, or SaaS company, Eric shows how AI for healthcare, AI for legal intake, AI for dentists, and AI for accountants can unlock consistent, secure, and scalable results. His “AI + HI (AI plus human)” framework proves that people still matter most in customer interactions — with AI amplifying productivity behind the scenes.Eric also shares why PAC Biz is a great place to work Philippines, and how innovations like listening to calls with AI and call QA automation are creating new jobs while ensuring better customer experiences.If you've searched for ways to make AI outsourcing work in real-world operations, this conversation gives you the wisdom and playbooks to:Understand where AI fits vs. where humans are essentialBuild effective outsourcing strategies in the PhilippinesKeep compliance airtight (HIPAA, legal, healthcare)Reduce churn, improve culture, and retain talentMeasure ROI with AI-powered call listening & attribution00:00 Intro & Eric's journey01:05 From taxi startup → PAC Biz Outsourcing03:00 Global 24/7 call center model04:10 Culture & turnover (20–25% vs 100%)06:00 Where AI helps: ops, docs, HR, QA, analytics07:50 Training staff on AI + safe usage09:00 AI + Human-in-the-loop explained10:15 Use cases: healthcare, legal, dental, SaaS12:00 Virtual assistants + custom GPT playbooks14:20 Reducing 8-hour tasks into 10-minute workflows16:00 When automation fails: humans step in18:00 New jobs from AI: QA, call-listening, content ops20:30 AI call listening & lead attribution22:30 Closing thoughts & where to connectSubscribe for more strategies on AI outsourcing and how to scale your business with smart call center outsourcing + human-driven solutions. #AI

AT&T serves more than 100M customers with the support of 140,000 employees. Keeping customer centricity alive at that scale takes real focus. On this week's Modern Customer Podcast, Jenifer Robertson, EVP & GM of AT&T Mass Markets and Mobility, joins the show. Jenifer was AT&T's first Chief Customer Officer, launching its customer-centric transformation, and she's been a champion for the customer voice ever since. Here's how AT&T is putting the customer at the center at massive scale: ✅ Personalization at scale — AT&T drills down from markets to households so every customer feels seen and heard. ✅ AI in action — improving customer satisfaction, first-call resolution, and containment, while virtual experts begin to support retail. ✅ Omnichannel without friction — creating a single view of the customer across digital, app, retail, and call centers. ✅ Trust as the foundation — with The AT&T Guarantee, the first in the industry to cover both fiber and wireless. Her perspective is clear: great customer experience doesn't cost more—it costs less.

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Are you an Investor, Wholesaler, Flipper, or Real Estate Agent looking to close more deals consistently? Check this out: https://easybuttonrealestate.com/Summary:In this episode, we sit down with Joy Sanchez to hear how he went from long days in the oil and gas industry to building a thriving real estate business in one of the nation's toughest markets—Los Angeles.Joy shares the leap of faith that pushed him into real estate, the struggles of starting from scratch, and the systems he built to go from hustling door-to-door to running a predictable business. His story is packed with lessons on resilience, problem-solving, and creating consistency in an unpredictable industry.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonConnect with Joy Sanchez:Instagram: https://www.instagram.com/joy_losangelesrealtor/

Hola! Soy Stephen, un profesor de inglés con más de una década de experiencia. Pero antes de ser un profesor de inglés, antes de comenzar con el proyecto de Inglés desde cero, yo trabajé en un centro de llamadas con servicio al cliente. ¡Muchas personas de Latinoamérica tienen la misma experiencia! Servicio al cliente es uno de los trabajos más comunes para los que hablan inglés como idioma extranjero, ya sea en el caso de inmigrantes que viven en Estados Unidos o de personas que trabajan en un centro de llamadas en su país atendiendo a clientes de habla inglesa. Pero si nunca has trabajado en este campo, hay muchas lecciones valiosas que pueden ayudarte a desarrollar y fortalecer tu inglés.Si tú trabajas en atención al cliente, eso significa que tu voz es tu herramienta principal. Tu inglés no solo debe ser correcto, sino también claro, cortés y eficiente. En este episodio aprenderás o repasarás vocabulario y frases que necesitas para manejar llamadas en inglés, ya sea en ventas, soporte técnico o atención al cliente.¿Listo para contestar? Ready to answer? Vamos a contestar! Let's take the call!Recuerda que todos los recursos para este episodio, incluyendo la transcripción, la tabla de vocabulario y ejercicios para repasar el aprendizaje, están disponibles en nuestro sitio web. Haz clic en este enlace para ver todos los recursos para este episodio:  https://www.inglesdesdecero.ca/223-----Dale “me gusta” a nuestra página en Facebook: https://www.facebook.com/inglesdesde0/-----Síguenos en Instagram: https://www.instagram.com/ingles.desde.cero/-----Subscribete en YouTube: https://www.youtube.com/@inglesdesdecero145-----Aprende inglés con nativos que se formaron en su enseñanza. ¡Visita nuestro sitio web https://www.inglesdesdecero.ca/ para inscribirte y seguir todas nuestras lecciones! __No dejes pasar esta oportunidad con Shopify y regístrate para un período de prueba por solo un dólar al mes en shopify.mx/desdecero

Join Nick Lamagna on The A Game Podcast with our guest Damian Tenanbaum, am entrepreneur, professional stuntman, actor, producer, real estate investor, owns multiple businesses and is a Brazilian Jiu Jitsu black belt under Carlson Gracie.  He received his black belt at 50 years old when gettin into BJJ to spend more time with his son.  He is fighting out of Kentucky by way or Maryland and Brooklyn and if that wasn't enough he owns Triple Crown Athletic, combining crossfit, striking and grappling.  He is a renaissance man bobbing and weaving through many verticals in life and business from his past life as a teller at Citibank giving him experience with business, people, systems and processes where he picked up the tricks to improve operations and inefficiency to improve bottom lines.  He was ahead of his time learning how to run a business remotely and he went all in and moved to the Philippines starting a call center from scratch which has left him with business experiences and connections across the world!  He helps small to midsize businesses optimize and improve operations and customer service and is now passionate about Neufit, a new hope regeneration, a direct current, pulsating e-stem device he dug into after having his own stem cell treatments.  Fun and informative episode with a very entertaining and successful guest! Topics for this episode include: ✅ What do you need to increase a value of your business.mp4 ✅ Why it's never too late to try new things in life and business ✅ How staying focused led to massive success in business ✅ A way to make new relationships while traveling ✅  A morning routine that helps you to stay active in life and training + more! Check the show notes to connect with all things Damian!   Connect with Damian: Damian Tanenbaum on Facebook Damian Tanenbaum on Instagram Damian Tanenbaum on Threads Damian Tanenbaum on Twitter Damian Tanenbaum on LinkedIn Damian Tanenbaum on TikTok Damian Tanenbaum on Youtube   Connect with Neufit: Neufit on Facebook Neufit on Instagram Neufit on Youtube Neufit on Twitter Neufit on TikTok  Neufit on LinkedIn   Connect with Triple Crown Athletic: www.triplecrownathletic.com Triple Crown Athletic on Facebook Triple Crown Athletic on Instagram Triple Crown Athletic on LinkedIn Triple Crown Athletic on Youtube     --- Connect with Nick Lamagna www.nicknicknick.com Text Nick (516)540-5733 Connect on ALL Social Media and Podcast Platforms Here FREE Checklist on how to bring more value to your buyers  

Here's your Daily dose of Human Events with @JackPosobiecRight now find out how to claim your free 4-week food supply, and join millions of Americans who are preparing with My Patriot Supply.  From ‘My Patriot Supply' go to https://www.MYPATRIOTSUPPLY.COM/JACK. Support the show