Podcasts about call centers

TANATH BRADLEY, 911 CALL CENTER DIR.  ELIZABETH BROOKS

HISTORIA ORIGINAL BASADA EN HECHOS REALES

Send us a textIn this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analytical capabilities with Deep Research, we've evaluated each platform across 18 critical criteria. Whether you're considering a CCaaS migration, evaluating your current vendor, or just keeping tabs on the industry, this vendor-neutral assessment provides the clarity you need to make informed decisions. From AI capabilities to cost transparency, integration ecosystems to operational excellence try to cover it all. Don't miss this essential guide to the current CCaaS landscape, where technology meets practical real-world application through the eyes of AI.  Tom Laird's 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

How do you build a contact center where people want to stay? In this episode of First Contact: Stories of the Call Center, we sit down with Sam Falletta, CEO of Incept, who shares how he built a people-first company culture that reduces turnover and drives performance. From rewriting rigid attendance policies to embedding mental health support into operations, Sam takes us deep into the realities of leading with empathy while delivering results. We also unpack the evolution of leadership, the hidden cost of disengagement, and why automation without a human core is a missed opportunity.

A Blast from the Past:Everyone, regardless of career path should spend one year (at least) in a customer-facing position.Starting at a new company? Spend a few days or weeks in their customer service department to take the pulse of the company.In most companies, the further you go up the chain of command, the further away from the customer you get. This can lead to bad business decisions.Anyway, enjoy!Here's the LinkTree: https://linktr.ee/caffcx

In this episode, we are diving into one of the biggest traps we see in the real estate space — and it's something we've both dealt with personally and seen way too often in our community calls: the never-ending education loop.You know the drill — buying course after course, joining mastermind after mastermind, chasing every strategy that pops up on your feed: Subto, seller finance, novations, development, you name it. We get it. Early on, we did the same thing. It feels like progress… but for most investors, it's just mental masturbation.So in this episode, we're getting brutally honest about:Why buying more education won't fix your businessHow to actually identify and solve your real constraint (hint: it's usually leads or sales)What we've seen happen when people chase strategies before they've even mastered the basicsHow Cole approached his first flip without blowing up the businessTucker's step-by-step framework for transitioning from wholesaling to flipping — the smart wayWhy most real estate partnerships don't work, and what makes the rare ones actually lastAnd the hardest truth of all: you need more patience than you thinkWe're sharing personal stories — the good, the bad, and the ugly — from early flips, failed partnerships, and those moments where we thought the next course would finally be “it.” Spoiler: it wasn't.If you're stuck in the cycle of constant learning and zero implementation, or you're trying to figure out what path makes the most sense for you, we hope this episode gives you the clarity and confidence to take real action.We're not gurus. We're just guys who've been through the grind — and we're here to tell you the truth.Because at the end of the day… 

Obrigada por apoiar o meu trabalho!Siga as redes sociais do podcastInstagram https://www.instagram.com/assustadoramente_podcast/Youtube: https://www.youtube.com/channel/UCW4XSj51qebh9DtVSfcD0Qwhttps://www.tiktok.com/@assustadoramente_podcastEntre para o grupo no Telegram: https://t.me/podcastassustadoramenteEnvie o seu relato para assustadoramente@outlook.com

¿Qué estrategias implementa tu hotel para aumentar los ingresos y mejorar la experiencia del huésped?Areli Moran se unió a Sabre Hospitality en 2017 y actualmente lidera el equipo de ventas para América Latina y el Caribe como Head of Sales. Con una pasión por desarrollar y mantener relaciones sólidas basadas en la confianza, Areli supervisa las operaciones de ventas en múltiples ubicaciones geográficas, diseñando estrategias efectivas para alcanzar los objetivos establecidos.Con más de 20 años de experiencia en la industria del Turismo, Areli ha desempeñado diversos roles en áreas como Call Center, Distribución, Operación, Comercio Electrónico, Time Share y Ventas Internacionales. Su trayectoria profesional está respaldada por una maestría en Mercadotecnia de la prestigiosa EGADE Business School del Tecnológico de Monterrey.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help achieve their CX/CS objectives and elevate key contact center performance metrics for the future.Our guest interviews for this IRL (in-real life) event episode included: Peter Nilsson & Aravinda Damarla (Microsoft), Erica McMannes (Instant Teams), Deon Nicholas (Forethought AI), Rishi Rana (Cyara), Abhijit Banerjee (Canada Life) & Mitch Risner (Cyara). Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of business will look like in today's world thanks to AI. In this episode, Adrian chats with the XChange 2025 guests about how they are equipping their customers & teammates with the power of AI + building flexible new solutions to scale their business into the future.   **Episode #258 Highlight Reel:**1. Cyara XChange live interviews from customer focused business leaders 2. Information exchange of ideas for CX & EX opportunities  3. Conversational AI game changing solutions 4. Improving your customer experience & building for the future 5. Examples of world-leading AI companies/solutions to keep your eyes on Click here to learn about CyaraClick here to learn about XChange 2025 EventHuge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Freshworks, Forethought AI & Ascendr) + they can learn more about our CX/CS/RevOps focused services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Sales & Marketing, Customer Experience, Customer Success, Employee Experience & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

"In all that, we still need humans doing what humans do best, which is creating human connection and creating and that innovation." -Karin Hurt   Welcome to this enlightening episode of the Turmeric & Tequila Podcast with your host, Kristen Olson! In this episode, we're diving into the world of leadership with a remarkable conversation featuring guest Karin Hurt, a leadership development expert, successful entrepreneur, and the dynamic force behind Let's Grow Leaders. Together, Kristen and Karin explore the fascinating intersection of sports, leadership, and personal development while sharing practical strategies for resolving workplace conflicts and leading effectively in today's fast-paced world. You'll hear Karin's journey from her days as a synchronized swimmer to leading large teams at Verizon, ultimately founding her global leadership development company. Karin's insights reveal the timeless principles of human connection, clear expectations, and curiosity, offering actionable tactics that leaders across all domains can put to use immediately. If you're an entrepreneur, coach, or family leader, this episode is packed with invaluable advice to enhance your leadership skills. So, grab your favorite beverage and get ready to delve into graceful disruption and insight-packed conversations with Kristen Olson and Karin Hurt on Turmeric & Tequila.   Time Stamps: 00:00 Karen Hurt: Leadership Expert's Journey 05:10 "Collective Success Through Collaboration" 09:32 Journey from Call Centers to Leadership 11:28 "Success Through Marathon Mindset" 13:42 Hybrid Leadership Training Dilemma 17:08 "Powerful Phrases for Workplace Conflict" 22:29 Bridging Generational Gaps 24:48 "Effective Vision Communication" 26:31 Team Development Card Deck System 30:13 Sponsors and Gratitude Highlights   Karin Hurt is the Founder and CEO of Let's Grow Leaders, a global leadership development company known for practical leadership development that sticks. She's the author of 5 books, including Powerful Phrases for Dealing with Workplace Conflict and Courageous Cultures. https://letsgrowleaders.com/ https://www.linkedin.com/in/karin-hurt/ https://twitter.com/letsgrowleaders?lang=en https://www.facebook.com/letsgrowleaders https://www.instagram.com/kshift4u/   Connect with T&T: IG: @TurmericTequila Facebook: @TurmericAndTequila Website: www.TurmericAndTequila.com Host: Kristen Olson IG: @Madonnashero Tik Tok: @Madonnashero Website: www.KOAlliance.com WATCH HERE   MORE LIKE THIS: https://youtu.be/ZCFQSpFoAgI?si=Erg8_2eH8uyEgYZF   https://youtu.be/piCU9JboWuY?si=qLdhFKCGdBzuAeuI https://youtu.be/9Vs2JDzJJXk?si=dpjV31GDqTroUKWH  

What does it take to build a business that stands the test of time?In this episode, we dive into a rich conversation about long-term thinking in business. We'll share key lessons learned from growing and sustaining a company over decades—touching on everything from hiring for the long haul, staying grounded in your mission, and navigating challenges without chasing every trend.You'll hear about the mindset shifts required to focus on impact over ego, how to maintain trust with customers and teams, and why slow, intentional growth often beats hyper-speed scaling. Whether you're a startup founder or a seasoned operator, this episode offers timeless principles for building something that lasts.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

TTEC has some exciting opportunities for passionate customer service professionals looking to advance in their careers. The company is currently hiring bilingual call center representatives at its Cebu City location. Join a global team, grow your skills, and build your future! Learn more at https://www.ttecjobs.com/en/search-jobs/Philippines/44028/2/1694008/13/122/50/2 TTEC City: Greenwood Village Address: 6312 S. Fiddler's Green Circle Website: https://www.ttecjobs.com/en

Send us a textIn 2025, outsourcing isn't just about price, it's about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff.From AI expectations and data transparency to platform flexibility and agent experience, this is your blueprint for setting the bar higher and finding a partner who can actually meet it. Tom Laird's 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

In this episode, we challenge the common belief that bigger teams always lead to better results.Exploring lean operations, smart delegation, and the power of small, focused teams, we uncover how businesses and startups can thrive without unnecessary complexity.We'll share real-world insights on maximizing efficiency, building a strong culture, and achieving more with less. Whether you're an entrepreneur, a manager, or a team leader, this conversation will change the way you think about scaling.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodAccess Easy Button Leads:https://easybuttonleads.com/Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Structurely Co-Founder & Chief Innovation Officer Nate Joens. This is Nate's second time on the program. Nate shares whether AI can be used to build a call center for a company of your size, when the time is right to begin building a call center, the best balance between human call center reps and AI reps, how your call center should be handling aggregator or new form leads and old or rehashed leads, and much more. This episode is ideal for contractors that are ready to grow their call centers, but don't know the best approach for where they are right now. Get answers by listening to this episode of the Contractors Toolbox Podcast!

Oggi parliamo del preciso momento in cui arrivano le truffe dei callcenter che approfittano del delicato momento in cui cambiamo fornitore luce e gas. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Trey Briggs discusses the call center industry's denial dynamic regarding the existence of poor-performing agents and how it is holding the industry back from progress.  Check it out!

Este boletim traz um resumo das principais notícias do dia na análise de Samuel Possebon, editor chefe da TELETIME.TELETIME é a publicação de referência para quem acompanha o mercado de telecomunicações, tecnologia e Internet no Brasil. Uma publicação independente dedicada ao debate aprofundado e criterioso das questões econômicas, regulatórias, tecnológicas, operacionais e estratégicas das empresas do setor. Se você ainda não acompanha a newsletter TELETIME, inscreva-se aqui (shorturl.at/juzF1) e fique ligado no dia a dia do mercado de telecom. É simples e é gratuito.Você ainda pode acompanhar TELETIME nas redes sociais:Linkedin: shorturl.at/jGKRVFacebook: https://www.facebook.com/Teletime/ Google News: shorturl.at/kJU35Ou entre em nosso canal no Telegram: https://t.me/teletimenews Hosted on Acast. See acast.com/privacy for more information.

In this episode, we dive deep into the strategies behind building a high-performing real estate team with Brandon Turner, a renowned investor and entrepreneur.Brandon shares his insights on leadership, delegation, and creating a culture of excellence within a real estate business. From hiring the right people to fostering an environment of trust and accountability, this conversation is packed with actionable advice for anyone looking to scale their investment operations.Whether you're an aspiring investor or an experienced professional, Brandon's wisdom will help you unlock the full potential of your real estate team. Tune in to discover the mindset, systems, and leadership tactics that can take your business to the next level!Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Redes Sociales:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter (X)⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Send us a textEPISODE DESCRIPTION:Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding?In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking reality? Only 1 in 20 customers actually completes these surveys, yet companies continue making major strategic decisions based on this minuscule, heavily biased sample.After examining the latest research and industry data, we're ready to challenge everything you thought you knew about customer feedback collection. This episode breaks down:Why survey response rates have plummeted to a dismal 5% and what this means for data reliabilityHow extreme response bias creates a distorted picture of your actual customer experienceThe fundamental flaws in survey methodologies that no amount of tweaking can fixWhy AI-powered sentiment analysis across 100% of interactions represents the future of customer insightsPractical steps to transition your contact center to more reliable feedback mechanismsWhether you're a contact center director, CX professional, or operations manager, this episode delivers the wake-up call your customer experience strategy desperately needs. Stop making decisions based on feedback from just 5% of your customers and discover how to capture the complete voice of your customer base. Discover exceptional, AI-driven contact center outsourcing with Expivia. Visit expiviausa.com or message me in Linkedin at: https://www.linkedin.com/in/tlairdexpivia/Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

In this episode of The Cognitive Revolution, host Nathan Labenz speaks with Andreessen Horowitz partners Olivia Moore and Anish Acharya about the rapid evolution of voice AI technology and its real-world applications. The conversation explores how multimodal models, reduced latency, and improved emotional intelligence are enabling more natural voice interactions across various platforms including Hume AI's Octave model, Google's NotebookLM, and Sesame. Nathan and his guests discuss compelling business use cases—from Happy Robot handling complex negotiations with truckers to SMBs deploying voice AI for after-hours support—while also addressing philosophical questions about labor displacement and the urgent need for responsible innovation to protect consumers from potential AI voice scams. SPONSORS: Oracle Cloud Infrastructure (OCI): Oracle's next-generation cloud platform delivers blazing-fast AI and ML performance with 50% less for compute and 80% less for outbound networking compared to other cloud providers. OCI powers industry leaders like Vodafone and Thomson Reuters with secure infrastructure and application development capabilities. New U.S. customers can get their cloud bill cut in half by switching to OCI before March 31, 2024 at https://oracle.com/cognitive Shopify: Shopify is revolutionizing online selling with its market-leading checkout system and robust API ecosystem. Its exclusive library of cutting-edge AI apps empowers e-commerce businesses to thrive in a competitive market. Cognitive Revolution listeners can try Shopify for just $1 per month at https://shopify.com/cognitive NetSuite: Over 41,000 businesses trust NetSuite by Oracle, the #1 cloud ERP, to future-proof their operations. With a unified platform for accounting, financial management, inventory, and HR, NetSuite provides real-time insights and forecasting to help you make quick, informed decisions. Whether you're earning millions or hundreds of millions, NetSuite empowers you to tackle challenges and seize opportunities. Download the free CFO's guide to AI and machine learning at https://netsuite.com/cognitive RECOMMENDED PODCAST: Second Opinion. Join Christina Farr, Ash Zenooz and Luba Greenwood as they bring influential entrepreneurs, experts and investors into the ring for candid conversations at the frontlines of healthcare and digital health every week. Spotify: https://open.spotify.com/show/0A8NwQE976s32zdBbZw6bv Apple: https://podcasts.apple.com/us/podcast/second-opinion-with-christina-farr-ash-zenooz-md-luba/id1759267211 YouTube: https://www.youtube.com/@SecondOpinionwithChristinaFarr PRODUCED BY: https://aipodcast.ing CHAPTERS: (00:00) About the Episode (03:39) Introduction and Welcome (03:50) AI Scouting Methods (08:25) Best Voice AI Experiences (11:34) Voice AI for Seniors (14:27) Sponsors: Oracle Cloud Infrastructure (OCI) | Shopify (16:54) Voice Technology Challenges (20:48) Human-Like Conversation Dynamics (24:13) AI Voice Negotiations (27:34) Apple's Siri Delays (31:13) Voice AI Stack Evolution (Part 1) (33:16) Sponsors: NetSuite (34:49) Voice AI Stack Evolution (Part 2) (37:57) Context Assembly Challenges (40:48) Enterprise Voice Applications (46:30) Labor Market Impact (49:36) SMB Voice Solutions (50:53) Creator Voice Tools (52:17) AI for Children (56:18) AI Companionship and Romance (58:58) Ethical Guidelines Discussion (01:02:46) Future of Voice Computing (01:04:49) Outro SOCIAL LINKS: Website: https://www.cognitiverevolution.ai Twitter (Podcast): https://x.com/cogrev_podcast Twitter (Nathan): https://x.com/labenz LinkedIn: https://linkedin.com/in/nathanlabenz/ Youtube: https://youtube.com/@CognitiveRevolutionPodcast Apple: https://podcasts.apple.com/de/podcast/the-cognitive-revolution-ai-builders-researchers-and/id1669813431 Spotify: https://open.spotify.com/show/6yHyok3M3BjqzR0VB5MSyk

Are you overcomplicating your call center operations? In this video, I break down how to run a small, lean, and highly effective call center for a plumbing, HVAC, or trades business—without the bloated tech stack or unnecessary complexity.✅ Why a massive tech stack slows you down✅ The smallest viable tech stack you actually need✅ How to balance efficiency with great customer service✅ The dangers of running too lean—and how to avoid them✅ A step-by-step blueprint to streamline your call centerIf you're a call center manager, supervisor, or business owner, this is your playbook to booking more jobs, increasing revenue, and delivering a better customer experience—while keeping operations lean and efficient.

We hear the term passive income everywhere—on social media, in real estate circles, and from so-called business gurus. But is it real, or just a myth that leads people down the wrong path?In this episode, we break down what passive income really means, why so many people chase it, and the hard truth about building long-term wealth. We share real-life stories, including one about a flashy entrepreneur who sold the dream of easy money—only to end up in jail. We also dive into the common pitfalls of real estate investing, why rental properties and Airbnbs aren't as “hands-off” as people think, and how the old-school, get-rich-slow approach is the real key to success.If you've ever wondered whether there's a way to make money without putting in the work, this episode is for you. We get honest about what it takes to build financial freedom and why true entrepreneurs never really “retire.” Tune in and let's set the record straight on passive income once and for all.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day.Health care institutions can't scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls.Learn more about Talkie.ai: https://talkie.ai/Health IT Community: https://www.healthcareittoday.com/

We explore the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. We delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. We also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding. Overview: Streamlining Contact Center Efficiency Automated CRM Conversation Enhancement Culturally Aligned Contact Centers Streamlining Healthcare Access Challenges Reaching Unreached Populations Effectively Proactive Outreach with Real-Time Translation Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

Gain access to Everything Senior Insurance: https://eseniorinsurance.com/On this episode of the Seven Figures Or Bust podcast, we dive into the controversial topic of call centers and their impact on the Medicare industry. We discuss whether these large-scale operations have hurt independent agents, affected customer experiences, and changed the landscape of Medicare sales. Tune in as we break down the pros, cons, and what the future might hold for agents in this evolving industry!Learn more about getting your own VA with Hire Heroes here:  https://app.hireheroes.com/signup?fpr=christian43Join our free private Facebook group for insurance agents: https://www.facebook.com/groups/551409828919739/Get access now to 7 Figure Medicare University Lifetime access:https://sevenfigureu.com/ Welcome to the Christian Brindle channel brought to you by Christian Brindle & Christian Brindle Insurance Services. This channel is here for the sole purpose of bringing training, tips, success stories, and personal development from Christian Brindle. Christian is a published author, hosts the ever popular Everything Medicare Podcast, and made six figures in the Medicare business by the time he was 25 years old.Sound Stripe YouTube Content ID: QXAJHPEPKFFDEBZN

In this episode, we break down the biggest mistake that causes real estate investors to lose money—and how to make sure it doesn't happen to us.Too many investors rush into deals without fully understanding their market. We've seen it over and over—buying in the wrong area, missing key details about permits and zoning, or taking on projects that are way too risky. Some learn the hard way, while others don't recover at all.But the investors who succeed? They know their market inside and out. Today, we're sharing real experiences, lessons learned, and simple strategies to make smarter deals and build a real estate business that lasts.What We Cover:The #1 mistake that causes investors to failHow professionals choose the right deals (and avoid the bad ones)The unseen risks that can turn a great deal into a disasterHow to grow the right way—without overextendingThe simple steps to truly understand a market before investingJoin the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

What's on your mind? Let CX Passport know...

Hey CX Nation,In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business in the directions that benefit them most. They provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences.In his role as SVP & GM of Product at Avaya, Tony has spent 25 years training, testing, deploying, supporting, evangelizing, selling, and successfully launching new customer engagement solutions to markets across the globe. Tony has served in the trenches and is passionate about the humans he leads and has been focused on supporting them on their personal and professional journeys. In this episode, Tony and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Avaya think through on a daily basis to build world class customer experiences.**Episode #257 Highlight Reel:**1. Blending experience vets with new product teammates to drive innovation 2. Building a "Voice of Builder" program into your business  3. Bringing a "start-up" mentality into a big enterprise business  4. Empowering your front line staff to create amazing customer experiences  5. Boiling your product portfolio down to the golden core tools Click here to learn more about Tony LamaClick here to learn more about AvayaHuge thanks to Tony for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Weekly Podcast #509 - Carsen shares her experience of managing a call center. Big D & Bubba reminisce about a "Got Milk?" campaign from earlier in their career. Plus, Caylee Hammack talks about her latest music and companion book!

March 5, 2025: Scott D'Entremont, CRO from Parlance, explores how Parlance's conversational AI technology is transforming the often overlooked healthcare voice channel. D'Entremont reveals how their AI solutions handle everything from appointment inquiries to complex routing across thousands of destinations.Key Points:01:18 Conversational AI in the Call Center04:11 Challenges and Solutions in Call Management07:01 Standardizing Healthcare WorkflowsSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: This Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

In this episode, we're cutting through the noise to help you master off-market lead generation in real estate investing. Whether you're just getting started or trying to scale, understanding marketing channels is critical. We dive deep into the differences between inbound and outbound marketing, the pros and cons of each, and how they fit into your ideal business model.Key takeaways from this episode:✅ Why there's no one-size-fits-all marketing channel.✅ How to choose between inbound (like PPC and mailers) and outbound (like cold calling and texting).✅ The importance of aligning your marketing with the business—and lifestyle—you actually want.✅ Why consistency and patience are essential for success in any channel.✅ How to avoid the common trap of adding unnecessary complexity.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Considering a franchise but don't know where to start? Discover the Bloomin' Blinds franchise opportunity! In this episode of the Franchise Freedom Podcast, Giuseppe Grammatico interviews Kelly Macht and Kelsey Stewart from Bloomin' Blinds, revealing their unique approach to franchising, their focus on technology (including AI!), and their commitment to supporting first-time business owners. Learn about their business model, ideal candidate, and success stories.Connect with Franchise Freedom on:Website: https://ggthefranchiseguide.com/podcast/LinkedIn: https://www.linkedin.com/in/giuseppe-grammatico/Facebook: https://www.facebook.com/GGTheFranchiseGuideX: https://twitter.com/ggfranchguideInstagram: https://www.instagram.com/ggthefranchiseguide/YouTube: https://www.youtube.com/@ggthefranchiseguideApple: https://podcasts.apple.com/us/podcast/franchise-freedom/id1499864638Spotify: https://open.spotify.com/show/13LTN5UzA57w2dTB4iV0fmThe Franchise Freedom: Discover Your New Path to Freedom Through Franchise Ownership, Book by Giuseppe Grammatico https://ggthefranchiseguide.com/book or purchase directly on Amazon.

In this episode, we dive into the hotly debated topic of nationwide investing in real estate. Should you expand beyond your local market, or is staying focused the smarter move? We break down why investing in multiple states often leads to confusion, inefficiency, and lost profits.We'll share our personal experiences, hard-learned lessons, and why brand equity, deep market knowledge, and strong local relationships are the keys to building a sustainable, high-profit real estate business. Whether you're just starting out or considering expansion, this episode is a must-listen!Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

CORREOS CON LOS QUE SE DIO LENGUA:

O Anda Paula traz as músicas que os ouvintes escolhiam se só pudessem ouvir uma canção o resto da vida e o ouvinte António Raposo é o pior atendedor de Call Center da História.

In this episode, we talk about why building a personal and business brand is essential for real estate success in 2025. I'll break down how posting content online can remove friction in key areas like hiring, raising capital, finding deals, and forming partnerships.I'll take you back to when I had just 200 followers and how a strategic partnership helped me build a recognized brand in the real estate space. We'll also talk about overcoming imposter syndrome, the importance of consistency, and how to create content that connects with your audience.Whether you're just starting or have been in the industry for years, these insights will help you stand out in a crowded market. Learn how to go from feeling awkward on camera to becoming a trusted voice in your industry.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Hey CX Nation,In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer experiences.Since first opening their doors in 1988, Humach has been at the forefront of customer experience (CX) innovation, delivering world-class call center solutions that have transformed CX for hundreds of clients worldwide.In this episode, Tim and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Humach think through on a daily basis to build world class customer experiences.**Episode #255 Highlight Reel:**1. How Humach has been leveraging AI in contact centers for the past decade 2. Leveraging custom language models to build effective AI-powered solutions  3. Y-Combinator launched 90 digital voice companies in the last 18 months 4. Baking employee feedback into the culture of your business to drive innovation 5. Building and enriching relationships with your customers as you grow Click here to learn more about Tim HoulneClick here to learn more about HumachHuge thanks to Tim for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience, customer contact & customer support space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this conversation, Adam Walter and Neil Groulx discuss the importance of niche services for Managed Service Providers (MSPs), particularly focusing on the call center industry. Neil shares his journey into this niche, highlighting the challenges and unique needs of call centers. They explore the development of custom software solutions to address these needs and the potential for expanding into other niches, such as architecture and engineering. The discussion emphasizes the value of understanding clients' pain points and positioning MSPs as partners rather than just service providers.

In this episode, we discuss a common trap in real estate investing—chasing deal volume instead of focusing on real profit and a sustainable business.We'll share personal stories of scaling too fast, burning out, and ultimately learning the hard way that more deals don't always mean more money (or happiness). From big offices to high-stress operations, we unpack the costly mistakes we've made—and how we've rebuilt our businesses with a smarter, more sustainable approach.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-time staff or add to the team during peak seasons when customer communications, tickets & orders are on the rise. Use this CXWeekly update as a starting point for building out your company's goals around how can begin leveraging BPOs to improve your customer & employee experience.Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks as we start to get crank things up on the content front here at CXC in 2025.Part of our goal for this year is to create more customer focused business leader content, including more short episodes like these ones that are digestible, actionable & most importantly entertaining & valuable for all of you.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of The Successful Contractor, host Bob Houchin interviews Sonya Fryar and Missy Jones of CertainPath about how to build and manage a thriving call center. These two industry experts share their best-kept secrets for creating a positive call center culture, hiring the right team members, and tackling the biggest challenges head-on. Whether you're a small business owner just starting out or managing a growing team, this episode is packed with actionable advice and inspiring stories you don't want to miss! Highlights from the episode include:·        Creative ways to avoid burnout and keep your call center staff engaged, including themed office events like ‘Talk Like a Pirate Day.'·        The 6 most common problems call centers face—and how to fix them.·        What makes a great dispatcher: The must-have traits that can turn chaos into order.·        How to motivate your team with fun incentives like “$2 Tuesdays” and treasure chests of rewards.·        Tips for successful outbound calling—and why it's a must-have for modern contractors.·        How to hire and train the right CSRs to ensure stellar customer service and high booking rates.·        When to hire a dedicated call center manager—and the qualities to look for in this crucial role.·        The power of technical training for CSRs and dispatchers—and how it can set your business apart.·        Why tracking call center KPIs is key to long-term success.·        Real-life stories of contractors who transformed their businesses through CertainPath's coaching. Sonya and Missy also open up about their personal journeys in the trades and how they found their calling at CertainPath, where they help contractors succeed every day. Their passion for the industry and genuine care for people shines in every moment of this conversation. This is more than just a podcast episode—it's a blueprint for running a high-performing call center that boosts your business and changes lives. Don't miss it! Watch the full episode now on The Successful Contractor YouTube channel!" Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/

Llegan a NPTE los productores musicales Mistel Kind y Super Solo de la disquera Smash Hits quienes son los creadores de temas como "Call Center" de De La Rose, el concepto "Calle Soul" entre otros proyectos a hablarnos sobre temas relevantes de la industria musical. Smash Hits hablan sobre que representa la inteligencia artificial para la industria en estos momentos y como tuvieron una experiencia donde una composición hecha en "AI" les quitó la oportunidad de conseguir un trabajo para una campaña publicitaria. Además, hablan sobre el futuro del genero urbano y cual va a ser el impacto de la salsa en la juventud con todo el hype que existe gracias a Bad Bunny. LITERALMENTE UN MASTER CLASS DE INFORMACIÓN PARA CUALQUIERA QUE LE INTERESE LA INDUSTRIA MUSICAL Y DEL ENTRETENIMIENTO.

In this episode, we pull back the curtain on the real estate education industry. Why do so many so-called "gurus" rise and fall so quickly? How do they build massive followings without real business experience? And most importantly—how can you avoid falling for their hype?We break down the patterns we've seen over the years, from influencer marketers with no real deals under their belt to those who pivot from real estate to crypto, e-commerce, and beyond as soon as the market shifts. Plus, we discuss what it actually takes to build a real long-term investing business and how Easy Button Investor is doing things differently.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Since large language model chatbots hit the scene a few years ago, there’s been a lot of speculation about which jobs they might disrupt most. A lot of bets were on customer service. And recent data show they are becoming more common in the space. A Salesforce survey found a 42% increase in the share of shoppers who turned to AI-powered chatbots for customer service during the 2024 holiday shopping season compared to the previous year. But as AI becomes more powerful and more human-like, will AI voice agents become the norm, even for those more complicated customer cases now handled by human agents? The BBC's Elizabeth Hotson looked into what a future of synthetic customer service might look like.

Since large language model chatbots hit the scene a few years ago, there’s been a lot of speculation about which jobs they might disrupt most. A lot of bets were on customer service. And recent data show they are becoming more common in the space. A Salesforce survey found a 42% increase in the share of shoppers who turned to AI-powered chatbots for customer service during the 2024 holiday shopping season compared to the previous year. But as AI becomes more powerful and more human-like, will AI voice agents become the norm, even for those more complicated customer cases now handled by human agents? The BBC's Elizabeth Hotson looked into what a future of synthetic customer service might look like.