Podcasts about call centers

AI outsourcing expert Eric Mulvin, founder of PAC Biz Outsourcing, shares how companies can combine automation with people-first call centers to scale without losing the personal touch.In this episode, we explore the future of AI in customer support, how BPO Philippines companies like PAC Biz are building global solutions, and why a virtual assistant Philippines can be the perfect extension of your business. Eric explains how human in the loop support ensures that automation never replaces empathy, and how a HIPAA compliant call center supports industries like healthcare, legal, dental, and accounting.Whether you're curious about PAC Biz Outsourcing, seeking insights from an Eric Mulvin interview, or looking for ways to integrate AI operations automation into your business, this episode breaks it all down.If you're a healthcare practice, law firm, dental office, or SaaS company, Eric shows how AI for healthcare, AI for legal intake, AI for dentists, and AI for accountants can unlock consistent, secure, and scalable results. His “AI + HI (AI plus human)” framework proves that people still matter most in customer interactions — with AI amplifying productivity behind the scenes.Eric also shares why PAC Biz is a great place to work Philippines, and how innovations like listening to calls with AI and call QA automation are creating new jobs while ensuring better customer experiences.If you've searched for ways to make AI outsourcing work in real-world operations, this conversation gives you the wisdom and playbooks to:Understand where AI fits vs. where humans are essentialBuild effective outsourcing strategies in the PhilippinesKeep compliance airtight (HIPAA, legal, healthcare)Reduce churn, improve culture, and retain talentMeasure ROI with AI-powered call listening & attribution00:00 Intro & Eric's journey01:05 From taxi startup → PAC Biz Outsourcing03:00 Global 24/7 call center model04:10 Culture & turnover (20–25% vs 100%)06:00 Where AI helps: ops, docs, HR, QA, analytics07:50 Training staff on AI + safe usage09:00 AI + Human-in-the-loop explained10:15 Use cases: healthcare, legal, dental, SaaS12:00 Virtual assistants + custom GPT playbooks14:20 Reducing 8-hour tasks into 10-minute workflows16:00 When automation fails: humans step in18:00 New jobs from AI: QA, call-listening, content ops20:30 AI call listening & lead attribution22:30 Closing thoughts & where to connectSubscribe for more strategies on AI outsourcing and how to scale your business with smart call center outsourcing + human-driven solutions. #AI

AT&T serves more than 100M customers with the support of 140,000 employees. Keeping customer centricity alive at that scale takes real focus. On this week's Modern Customer Podcast, Jenifer Robertson, EVP & GM of AT&T Mass Markets and Mobility, joins the show. Jenifer was AT&T's first Chief Customer Officer, launching its customer-centric transformation, and she's been a champion for the customer voice ever since. Here's how AT&T is putting the customer at the center at massive scale: ✅ Personalization at scale — AT&T drills down from markets to households so every customer feels seen and heard. ✅ AI in action — improving customer satisfaction, first-call resolution, and containment, while virtual experts begin to support retail. ✅ Omnichannel without friction — creating a single view of the customer across digital, app, retail, and call centers. ✅ Trust as the foundation — with The AT&T Guarantee, the first in the industry to cover both fiber and wireless. Her perspective is clear: great customer experience doesn't cost more—it costs less.

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Are you an Investor, Wholesaler, Flipper, or Real Estate Agent looking to close more deals consistently? Check this out: https://easybuttonrealestate.com/Summary:In this episode, we sit down with Joy Sanchez to hear how he went from long days in the oil and gas industry to building a thriving real estate business in one of the nation's toughest markets—Los Angeles.Joy shares the leap of faith that pushed him into real estate, the struggles of starting from scratch, and the systems he built to go from hustling door-to-door to running a predictable business. His story is packed with lessons on resilience, problem-solving, and creating consistency in an unpredictable industry.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonConnect with Joy Sanchez:Instagram: https://www.instagram.com/joy_losangelesrealtor/

Hola! Soy Stephen, un profesor de inglés con más de una década de experiencia. Pero antes de ser un profesor de inglés, antes de comenzar con el proyecto de Inglés desde cero, yo trabajé en un centro de llamadas con servicio al cliente. ¡Muchas personas de Latinoamérica tienen la misma experiencia! Servicio al cliente es uno de los trabajos más comunes para los que hablan inglés como idioma extranjero, ya sea en el caso de inmigrantes que viven en Estados Unidos o de personas que trabajan en un centro de llamadas en su país atendiendo a clientes de habla inglesa. Pero si nunca has trabajado en este campo, hay muchas lecciones valiosas que pueden ayudarte a desarrollar y fortalecer tu inglés.Si tú trabajas en atención al cliente, eso significa que tu voz es tu herramienta principal. Tu inglés no solo debe ser correcto, sino también claro, cortés y eficiente. En este episodio aprenderás o repasarás vocabulario y frases que necesitas para manejar llamadas en inglés, ya sea en ventas, soporte técnico o atención al cliente.¿Listo para contestar? Ready to answer? Vamos a contestar! Let's take the call!Recuerda que todos los recursos para este episodio, incluyendo la transcripción, la tabla de vocabulario y ejercicios para repasar el aprendizaje, están disponibles en nuestro sitio web. Haz clic en este enlace para ver todos los recursos para este episodio:  https://www.inglesdesdecero.ca/223-----Dale “me gusta” a nuestra página en Facebook: https://www.facebook.com/inglesdesde0/-----Síguenos en Instagram: https://www.instagram.com/ingles.desde.cero/-----Subscribete en YouTube: https://www.youtube.com/@inglesdesdecero145-----Aprende inglés con nativos que se formaron en su enseñanza. ¡Visita nuestro sitio web https://www.inglesdesdecero.ca/ para inscribirte y seguir todas nuestras lecciones! __No dejes pasar esta oportunidad con Shopify y regístrate para un período de prueba por solo un dólar al mes en shopify.mx/desdecero

The Evolution and Future of Medicare Call Centers

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Are you an Investor, Wholesaler, Flipper, or Real Estate Agent looking to close more deals consistently? Check this out: https://easybuttonrealestate.com/Summary:In this episode, we dive into one of the most important conversations every investor faces: how to move beyond chasing the next deal and start building real, lasting wealth. We share our own experiences with balancing profit vs. reinvestment, why having cash runway matters, and how to avoid turning your business into a prison you grow to hate.We also talk about strategies for creating recurring income—whether through rentals, secondary income streams, or smarter financial planning—so that the wealth we build today continues to work for us tomorrow. Our goal is to show how we can all move from short-term hustle to long-term financial freedom in real estate.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Are you an Investor, Wholesaler, Flipper, or Real Estate Agent looking to close more deals consistently? Check this out: https://easybuttonrealestate.com/Summary:In this episode, we sit down with Greg Hunsucker — a Cincinnati-based real estate investor who took a bold leap, quit his job, and went all in on wholesaling. While most beginners struggle to get traction, Greg did things differently... and it paid off.We talk about what made his first year in business surprisingly successful, how he handled the emotional rollercoaster of entrepreneurship, and the exact moves he made to scale quickly—from hiring early to investing in coaching, even when the deals weren't consistent yet.If you're in the trenches trying to build a real estate business and wondering why it feels so hard, this conversation is a refreshing look at what it actually takes—and what mindset shifts make all the difference.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Next year’s midterm races in Pennsylvania will play a key role in the fight over the U.S. House majority next year. Republicans and Democrats are laying the groundwork to reach rural voters. Governor Josh Shapiro is directing state resources to crisis care for lesbian, gay and transgender people as the federal government discontinues part of its national suicide prevention hotline. U.S. Steel officials are sharing their findings from an initial investigation into last Monday's explosion at a plant near Pittsburgh that killed 2 and injured 10. President Trump last week seized control of Police in Washington DC. As a result, a state lawmaker plans to introduce a bill blocking federal takeover of local police departments in Pennsylvania. Republican state treasurer Stacy Garrity is launching her run for Pennsylvania governor. The 61-year-old Garrity is the state GOP's top choice - and a staunch supporter of President Trump. Pennsylvanians seeking to clean their records of criminal convictions can now do so online. With the recent launch of an online application for pardons, Pennsylvania became one of the first states in the country to digitize the process. Public media's federal funding has been revoked. Your support is now more vital than ever. Help power the independent journalism and trusted programming you find on WITF by making a gift of support now at www.witf.org/givenow.Support WITF: https://www.witf.org/support/give-now/See omnystudio.com/listener for privacy information.

Join Nick Lamagna on The A Game Podcast with our guest Damian Tenanbaum, am entrepreneur, professional stuntman, actor, producer, real estate investor, owns multiple businesses and is a Brazilian Jiu Jitsu black belt under Carlson Gracie.  He received his black belt at 50 years old when gettin into BJJ to spend more time with his son.  He is fighting out of Kentucky by way or Maryland and Brooklyn and if that wasn't enough he owns Triple Crown Athletic, combining crossfit, striking and grappling.  He is a renaissance man bobbing and weaving through many verticals in life and business from his past life as a teller at Citibank giving him experience with business, people, systems and processes where he picked up the tricks to improve operations and inefficiency to improve bottom lines.  He was ahead of his time learning how to run a business remotely and he went all in and moved to the Philippines starting a call center from scratch which has left him with business experiences and connections across the world!  He helps small to midsize businesses optimize and improve operations and customer service and is now passionate about Neufit, a new hope regeneration, a direct current, pulsating e-stem device he dug into after having his own stem cell treatments.  Fun and informative episode with a very entertaining and successful guest! Topics for this episode include: ✅ What do you need to increase a value of your business.mp4 ✅ Why it's never too late to try new things in life and business ✅ How staying focused led to massive success in business ✅ A way to make new relationships while traveling ✅  A morning routine that helps you to stay active in life and training + more! Check the show notes to connect with all things Damian!   Connect with Damian: Damian Tanenbaum on Facebook Damian Tanenbaum on Instagram Damian Tanenbaum on Threads Damian Tanenbaum on Twitter Damian Tanenbaum on LinkedIn Damian Tanenbaum on TikTok Damian Tanenbaum on Youtube   Connect with Neufit: Neufit on Facebook Neufit on Instagram Neufit on Youtube Neufit on Twitter Neufit on TikTok  Neufit on LinkedIn   Connect with Triple Crown Athletic: www.triplecrownathletic.com Triple Crown Athletic on Facebook Triple Crown Athletic on Instagram Triple Crown Athletic on LinkedIn Triple Crown Athletic on Youtube     --- Connect with Nick Lamagna www.nicknicknick.com Text Nick (516)540-5733 Connect on ALL Social Media and Podcast Platforms Here FREE Checklist on how to bring more value to your buyers  

Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers, and why the reality isn't as simple as politicians make it sound. We also share our perspective on what really drives growth for U.S. call centers and why legislation alone won't solve the bigger challenges. If you care about the future of American contact center jobs and want the straight truth without the spin, this episode is for you.  Tom Laird's 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

Hey CX Nation,In this week's episode of The CXChronicles Podcast #263, we welcomed Maxime Marchand, Senior Director of Product Management at GoTo based in Montreal, Quebec, Canada. As the leader in cloud communications and IT, GoTo addresses real-world challenges with practical innovations and a customer-first mindset. They offer secure, reliable, and AI-enabled solutions that are simple to adopt for small and midsize businesses and scalable to enterprises worldwide. Customers around the world rely on our products—GoTo Connect, LogMeIn Rescue, LogMeIn Resolve, GoTo Webinar, Grasshopper, and more—for consistent high performance and unbeatable uptime on any device.In this episode, Maxime and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at GoTo think through on a daily basis to build world class customer experiences.**Episode #263 Highlight Reel:**1. Organizational alignment through product management  2. The journey from engineer to CX leader  3. How speed, alignment & focus create growth opportunities 4. One-stop platform for managing customer communications 5. Constant customer listening to drive growth Click here to learn more about Maxime MarchandClick here to learn more about GoToHuge thanks to Max for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  strategic partners (Hubspot, Intercom, & Zendesk) & On-Demand services & invite them to join the CX Nation!Want to see how your customer experience stacks up to others, ask us about the CXC Healthzone, an intelligence platform that shares benchmarks & insights from companies across the world. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode, we sit down with Dave Janis, a former top-producing real estate agent who walked away from 85 deals a year and a million-dollar GCI to chase something bigger: building homes from the ground up.Dave shares how he pivoted from cold calls and burnout to managing multiple $3.5M new build projects in Boulder, Colorado — while building a flipping and wholesaling machine that funds it all.We talk about the mindset shift that sparked the leap, how he built a rockstar team in just 8 weeks, and why he now makes as much on some flips as he does on custom homes.This is a raw and inspiring look at what happens when you stop waiting for "someday" and start building the life—and business—you actually want.

In this episode, we break down what it really takes to build a profitable real estate business — and why the magic number for so many of us is $500,000 in annual profit.We share the key hires that keep our business lean and sustainable, how we avoid the trap of endless scaling, and why paying people well has made us more money in the long run. From lead managers to back-office operations, we walk through the roles that drive deals forward without burning us out.We also talk about building a personal brand, the reality of chasing higher income, and why sometimes the smartest move is knowing when to stop growing. Whether you're flipping, wholesaling, or building, this conversation will help you focus on profit, stability, and creating a business you actually enjoy running.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1---Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

AI call center technology just got 30-50x smarter. Balto CEO Mark Bernstein reveals how their real-time AI coaching transforms call center reps into closers while they're talking to customers. Unlike voice bots that make people hang up, this human-in-the-loop system provides instant answers, automated note-taking, and edge case solutions. Starting at $20K for 15 seats - the future of call centers is here.

In this episode, David Powers dives into the 2025 Keep Call Centers in America Act, a proposed bill that aims to stop the bleeding of U.S. call center jobs through offshoring and automation. He breaks down what the bill actually says, why unions love it, why free-market capitalists are skeptical, and what the next five years could look like if it passes.From patriotism to profit, from AI to accountability, and the validity of this whole thing.Here's the LinkTree: https://linktr.ee/caffcx

In this episode, we sit down with Sean Hallahan, co-founder of Clover Real Estate, to unpack the mindset shift that took him from analyzing rental deals with his brother to walking away from his W-2 and flipping houses for six-figure profits.Sean started like a lot of people—consuming BiggerPockets, reading Rich Dad Poor Dad, and buying a few rental properties in Connecticut while holding down a full-time engineering job in L.A. But after hitting a ceiling, Sean realized that long-term wealth wasn't just about passive income—it was about building a real business.We dive into:– How Sean and his brother got their first few rentals– The exact moment Sean knew it was time to quit his W-2– Why “getting reps” in sales changed everything– The $100K flip that made it all feel real– His game plan to hit $300K in profit this year– The biggest constraint they're solving nowWhether you're still working a day job or already deep into real estate, Sean's story is a masterclass in betting on yourself, pushing through failure, and building something that actually works.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is brought to you Cybercrime Magazine, Page ONE for Cybersecurity at https://cybercrimemagazine.com. • For more breaking news, visit https://cybercrimewire.com

In this episode, we dig into a question we hear all the time: “How do I build real wealth without doing 100 deals a year?”Whether you're flipping a few houses or wholesaling part-time, we break down what it actually takes to stack meaningful net worth with a lean real estate business.We share how we've seen investors use just a handful of deals per year to buy long-term assets, create tax advantages, and grow real wealth—without the overhead of a big team or massive marketing spend. We also talk about the traps new investors fall into (like chasing every shiny strategy) and why you don't need to be a subject-to or seller finance ninja on Day 1.If you're tired of the hype and want a real, sustainable way to build wealth in real estate, this episode is for you.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Here's your Daily dose of Human Events with @JackPosobiecRight now find out how to claim your free 4-week food supply, and join millions of Americans who are preparing with My Patriot Supply.  From ‘My Patriot Supply' go to https://www.MYPATRIOTSUPPLY.COM/JACK. Support the show

Hey CX Nation,In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in Seattle, WA. Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.In this episode, Pasquale and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at AWS think through on a daily basis to build world class customer experiences.**Episode #262 Highlight Reel:**1. How AWS thinks about team-building strategies  2. Leveraging Amazon Connect's Unified AI Engine  3. Streamlining customer service & success to fuel growth 4. Investing & supporting employee-driven innovation & cross-team collaboration 5. Building customer-centricity into the DNA of your engineering team Click here to learn more about Pasquale DeMaioClick here to learn more about Amazon Web Services (AWS)Huge thanks to Pasquale for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  strategic partners (Hubspot, Intercom, & Zendesk) & On-Demand services & invite them to join the CX Nation!Want to see how your customer experience stacks up to others, ask us about the CXC Healthzone, an intelligence platform that shares benchmarks & insights from companies across the world. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode, we sit down with Justice Rodgers — an agent-turned-investor who's been grinding for the past few years and just took on his first big flip. We get into everything: how he sourced the deal (from one of our leads), why he chose to flip instead of wholesale, the renovation process, and the moment he started second-guessing it all.Justice shares the actual numbers—purchase price, rehab budget, holding costs — and opens up about the $250K in price drops and what he'd do differently next time. We also talk about the mental side of scaling: letting go of control, hiring a team, and making the shift from hustler to operator.If you're thinking about flipping your first house—or deciding whether to flip or wholesale—you need to hear this one. It's honest, tactical, and packed with real lessons from the trenches.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

En este episodio exploramos al primer grupo musical hecho con IA y cómo la inteligencia artificial está revolucionando la creatividad. También descubrimos el impacto del call center de cobranza impulsado por IA, transformando la forma en que las empresas gestionan sus clientes. Y para cerrar, analizamos la formalidad de las criptomonedas y su consolidación en el mundo financiero. ¡Un episodio lleno de innovación y tendencias que no te puedes perder!

In this episode, we sit down to talk about what it really takes to win in real estate right now. We've seen the market shift—interest rates are higher, inventory is weird, and honestly, a lot of investors are stuck trying to do what worked in 2020.We share what we're actually doing—and avoiding—in our own businesses. We talk about the danger of “hero flips,” why A+ properties are key, how to underwrite in a market that changes every month, and why some of the loudest voices in the space are getting caught with their pants down.We also break down how the pros who've been through multiple cycles play the game differently—and why now isn't the time to try to leap five steps ahead unless you're ready to take a hit.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1---Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

In this episode of First Contact: Stories of the Call Center, Amanda Pietrocola, CEO of Momentum Technology, shares her unconventional journey from college intern to tech entrepreneur. Dive into the launch of the Telecom Trust Center, a groundbreaking solution for real-time phone number intelligence and fraud prevention. Amanda also discusses how she navigates innovation with integrity, champions company culture in remote settings, and balances AI with the human side of customer experience. A must-listen for CX leaders, contact center professionals, and anyone invested in the future of trusted communications.

In this episode, we sit down with Brandon Evans—one of our most committed clients who made the bold move to leave a 6-figure W-2 job and go all-in on real estate using Easy Button Real Estate.We unpack how he made the leap, the mindset behind it, and how he turned a few cold calls into a $100K flip.We talk about the exact moment Brandon realized he was no longer in control of his income—and how that pushed him to build something bigger. From his early house hacks to scaling his wholesale and flipping business, Brandon shares what's worked, what hasn't, and how Easy Button helped him level up faster.If you've been thinking about leaving your 9–5, or you're stuck trying to convert leads, this one's for you. We also break down who actually succeeds with this kind of system—and who probably shouldn't even try.Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1---Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonConnet with Brandon EvansInstagram: https://www.instagram.com/brandon.evans.rei/Email: brandon@utahflips.com

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If you think lead generation is just about marketing spend and scripts, think again. In this episode, Peter Roth uncovers the real reason call centers outperform every other strategy in consistent pipeline growth — and how to scale it inside your business.What You'll Learn in This EpisodeWhy most companies fail with lead gen before the call even happensThe biggest mindset shifts required to build a successful internal or outsourced call centerHow to train and motivate call center staff to create qualified, high-converting appointmentsSimple systems that create predictability and accountability in the lead processWhy speed-to-lead isn't enough (and what really drives conversions)Resources & Links

In this episode, we break down the exact 8-step framework we've used to build a $250,000/year real estate business—without ever owning a single property.We walk through how to reverse-engineer your way to financial freedom, starting with as little as $20K in the bank. From generating off-market leads and closing deals to setting up lean systems and hiring virtual assistants, we cover what it really takes to build a profitable and focused operation.We dig into the 8 core areas every real estate business needs: marketing, sales, fulfillment, IT, operations, finance, legal, and people. If you've been stuck chasing deals without real progress, this episode will help you step back, get clear, and start building with intention.Our mission? To help more investors stop overcomplicating the game and start building real income, the smart way.Want to be around other people who are getting closer to financial freedom?Join our free skool community below — with 800+ investors and agents, live calls, and coaching resources. No cost, just show up and engage.https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1You're only one deal away.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

In this episode, I'm breaking down the exact cold calling system that helped me build a multi-million dollar real estate business — and yes, it still works in 2025.Cold calling might sound old school, but if you're serious about off-market real estate deals (whether you're flipping, wholesaling, or doing commercial acquisitions), this is the blueprint you need. I walk you through the full playbook — from list stacking and skip tracing to dialer setup, hiring virtual assistants, and knowing your KPIs.I've personally staffed over 500 cold callers across 78 countries and built call centers in Egypt, the Philippines, and Belize. So when I say I've tested this stuff, I mean it. Whether you're just getting started or looking to scale your real estate pipeline, I'm giving you the full backend on how to build a cold calling machine that prints leads — and revenue.If you've been on the fence about cold calling, give this episode a listen. This strategy changed my business, and it might just do the same for yours.Want to be around other people who are still doing deals?Join our free skool community below — with 800+ investors and agents, live calls, and coaching resources. No cost, just show up and engage.https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1You're only one deal away.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

A new report by leading global BPO TTEC explains why call centers never stop hiring and what that can mean for job seekers. Looking to build your future with a job in a call center? TTEC offers a world of opportunities. Learn more at https://www.ttecjobs.com/en/why-are-call-centers-always-hiring TTEC City: Austin Address: 100 Congress Avenue Website: https://www.ttecjobs.com/en

In this episode, we dig into what it really takes to close deals in today's tougher market. We're seeing a lot of fear out there — but also a lot of opportunity if you're willing to stay in the game.Tucker shares how he's handling his most expensive build ever, why he's intentionally slow-playing certain projects, and what we've learned from real-time client wins in places like LA, Salt Lake City, and San Francisco. These investors aren't lucky — they're creative, obsessed with sales, and fully committed.We talk through:How to survive and thrive during a “maintenance year”Creative ways to structure deals in a high-interest, low-demand marketWhy being half-in, half-out is killing a lot of real estate businessesReal examples of clients turning leads into revenue in hard marketsIf you're serious about real estate in 2025, this is the kind of conversation that keeps you sharp and in motion.Want to be around other people who are still doing deals? Join our free skool community below — with 800+ investors and agents, live calls, and coaching resources. No cost, just show up and engage.https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1You're only one deal away.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Massimo Rebotti parla delle tensioni fra l'esecutivo e l'ufficio della Suprema Corte che, nei giorni scorsi, ha sollevato diverse critiche sul Decreto Sicurezza e sulla gestione dei migranti in Albania. Giacomo Valtolina racconta del grattacielo di Milano sulla cui cima una gigantesca struttura si è improvvisamente staccata. Paolo Ottolina parla dei provvedimenti del Garante che dovrebbero porre fine alle telefonate indesiderate.I link di corriere.it:Lo scontro governo-Cassazione: perché sono stati «bocciati» il decreto sicurezza e il piano Albania per i migrantiMilano, l'insegna Generali della Torre Hadid collassa a 192 metri di altezzaAddio telefonate moleste dei call center dal 19 agosto? Come funzioneranno i nuovi filtri

Send us a textThis episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.We dive into a wide-ranging conversation covering:The new leadership vision at NICE and what it means for the futureWhether NICE sees itself as a CCaaS platform, an AI powerhouse, or bothThe evolving role of major CRMs in the contact center AI landscapeAnd a whole lot more behind-the-scenes insight from one of the most influential CX tech companies out thereIf you're in the contact center, customer experience, or enterprise tech space, this is a must-listen. Don't miss it. Tom Laird's 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

AI bots beat humans: what does that say about your contact center? In this episode of First Contact: Stories of the Call Center, Phil Bennett from Empire Today breaks down what most leaders get wrong about digital transformation. From the early days of chat support in 2002 to today's AI-assisted agents, Phil has seen it all—and he's got the hard truths (and ROI stats) to prove it. He shares why assigning your top phone agents to chat might negatively impact performance, how a chatbot designed as a fallback ended up outperforming human representatives by nearly double, and why true omnichannel success depends on understanding the unique skill sets each medium demands.   Phil also reveals the overlooked value of voice analytics, the blind spots of traditional surveys, and why the real future of CX lies in combining human empathy with machine precision. Whether you're scaling digital channels or deciding where AI fits in your strategy, this episode will make you rethink how you design customer experiences.

Escuche el programa de este martes 24 de junio. La Luciérnaga, un espacio de humor y opinión de Caracol Radio que desde hace 33 años acompaña a sus oyentes en su regreso casa.

What if the difference between your best month ever and losing a loyal customer came down to one phone call?In this episode, Ryan sits down with David Powers, a Chief Experience Officer at Rooter Hero Plumbing and CX Riot Radio host, to dig into how most home service companies get call centers wrong - and how it's costing them more than they think. David shares what he's learned from decades running call centers (starting at age 17!) and now leading the ultra-efficient, ultra-human customer support engine at Rooter Hero.You'll learn:Why treating employees better always leads to better customer service.What a 5-minute response window does for conversion rates.How real-time data (even on a smartwatch!) is changing the game.The biggest mistake small shops make when it comes to incoming leads.And what AI should (and shouldn't) be doing in your service business.If you think having “just one CSR” means these lessons don't apply to you, think again. David's insights prove this stuff matters whether you have 1 tech or 100.Connect With David:Website: https://rooterhero.com/LinkedIn: https://www.linkedin.com/in/davidjpowers2/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Access ALL the resources mentioned in this podcast for FREE on my Skool Community: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1---In this episode, we dive into what's really happening in the market right now. From the fear-driven headlines and social media myths to the truth about interest rates, inventory, and opportunity—this is a candid conversation for agents and investors who want to stay sharp and profitable in 2025.We break down:Why the market slowdown is actually a huge chance for growthWhat one Arizona court case does and doesn't mean for cold calling and textingHow seasoned investors are picking up deals while others sit on the sidelinesWhat it takes to get started in new construction without losing your shirtWhether you're scaling your business or trying to find your next flip, this episode is full of real talk, tactical advice, and a few laughs (including a hair transplant story you didn't see coming).Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

 In this episode of the Laundromat Millionaire Show, Carla Menz, Brett Lyon, and James discuss the transformative impact of AI on the laundromat industry. They delve into the development of a premium AI call center, emphasizing the importance of customization, accuracy, and customer service. The conversation highlights the journey of AI engineering, the challenges faced in implementation, and the future potential of AI in laundromats. A live demo showcases the capabilities of the AI call center, demonstrating its ability to handle customer inquiries efficiently and accurately. The episode concludes with a call to action for laundromat owners to embrace AI technology to stay competitive in the evolving market.AI, Laundromat, Call Center, Customer Service, Automation, Technology, Digital Marketing, Innovation, Business Solutions, CustomizationReferenced Links: Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.comLaundroBoost Marketing Company: https://laundroboostmarketing.com/Our Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.htmlDemo AI Call Center Number: +1-513-951-3894Timestamps00:00 Episode 99 Intro to AI in Laundromats01:48 Meet James: The AI Engineer  05:00 The Evolution of AI Services07:28 AI Call Center: A Game Changer13:04 Building a Knowledge Base for Success add 2.4214:07 Challenges and Solutions in AI Implementation23:43 Live Demo of the AI Call Center28:36 Voice and Language Customization in AI Services32:22 AI Call Center Efficiency and Accuracy42:26 Integration with POS Systems45:39 Turnaround Time for AI Call Center Orders49:53 Addressing Fears and Misconceptions about AI  54:47 Additional AI Services to be Revealed1:00:29 Call to Action and Future Opportunities 

 Call centers are the hub of much activity these days as customers seek information or wish to buy things.  Their role has changed over the years and the sophistication of the technology they use, the demands on them to streamline and cost cut with AI, and the supervisor ‘surveillance' which measures their minute- by- minute … Read More Read More

AB Gorham, artist, poet, and Assistant Professor of Book Arts and Papermaking at the University of Nebraska at Omaha. In the show Gorham talks about the tactile and transformative nature of book arts, where a choreography of sculpture, language, and paper come together in experiential forms. She shares how her creative process is driven by intuition, the discipline of daily practice, and even her dreams.AB Gorham's poems have been published in Puerto Del Sol, The Call Center, American Letters and Commentary, DIAGRAM, and Gulf Coast, among others. Her artist books can be found in special collections at UCLA, the Institute of Art Chicago, the Rhode Island School of Design, Miami University, the Bainbridge Island Museum of Art, and many others.

In this conversation, John Harcar interviews Peter Roth about his journey in business, focusing on the importance of call centers in generating leads for various industries. Peter shares his experiences, challenges, and strategies for building successful call centers, emphasizing the need for quality data and effective recruiting. He also discusses the future of his business and the potential for scaling operations across different sectors. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Want to Host Realtor Classes That Fill Seats & Build Your Business—Without Doing It All Yourself?If you're a mortgage professional looking to attract more Realtor partners, grow your pipeline, and establish yourself as a trusted expert, myAgent Classes is your shortcut to success.See if myAgent Classes is the right fit for you.Schedule a Call with Geoff ASK GEOFF A QUESTIONAsk Your Question HereEpisode Summary:CEO and Founder of Total Expert, Joe Welu reflects on the evolution of customer expectations in the financial services industry over the past seven years. He emphasizes the importance of customer retention and loyalty, highlighting how data and technology can enhance customer engagement. Three Key Takeaways:1. Client Retention Is the New BattlegroundMost lenders retain less than 20% of past clients, while leaders like Rocket approach 85%. The difference isn't just in technology—it's in having a consistent, disciplined customer journey that starts before the next transaction is even on the radar.2. Consistency Beats ComplexityTop-performing LOs and lenders win not by doing more, but by doing the right things consistently—like building automated, intelligent customer journeys that trigger the right message at the right time, without relying on manual follow-up.3. You Don't Need a Call Center to CompeteWith today's tech, even individual originators can run plays that mimic large, high-retention teams—thanks to tools that automate outreach, monitor customer intent, and surface high-value opportunities already in your database.Connect With Joe on LinkedIn Learn More About Total ExpertCONNECT

Enhancing Pediatric Practice Efficiency with Call Centers and Virtual Assistants featuring Dr. Igor TroganIn this episode of The Pediatric Lounge, hosts George and Herb welcome frequent guest Dr. Igor Trogan to discuss the implementation and benefits of call centers and virtual medical assistants in pediatric practice. Dr. Trogan shares insights on the necessity of call centers due to front desk inefficiencies, the logistics of setting up a call center, and the advantages of using virtual assistants from abroad. They delve into the impact on scheduling, patient care, and overall practice management. The conversation also highlights the technology used, the renaming of call centers to 'patient care centers' to avoid blame, and the importance of preserving the human element in pediatric care. Dr. Trogan emphasizes the need for a step-by-step approach to integrate these changes smoothly into any practice.00:00 Introduction to The Pediatric Lounge00:38 Meet Dr. Igor Rogan01:11 The Need for a Patient Care Center02:31 Setting Up the Patient Care Center04:53 Virtual Medical Assistants06:30 Call Center Operations08:56 Handling Appointments and Records15:48 Technology and Tools27:43 Managing Remote Workers34:58 Challenges with Traditional Medical Assistants36:46 Advantages of Virtual Medical Assistants38:08 Managing a Virtual Medical Assistant Team39:56 The Role of Technology in Modern Practices44:32 Maintaining Team Culture Remotely50:16 Cost Savings with Virtual Medical Assistants51:09 Future of AI in Medical Practices54:36 The Importance of Human Touch in Pediatrics01:02:25 Steps to Implementing Virtual Medical Assistants01:05:15 Conclusion and Final ThoughtsSupport the show

This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros. Don't forget to register for Tommy's event, Freedom 2025! This is the event where Tommy's billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025. For more details visit freedomevent.com 00:00 Enhancing Communication Skills in Home Services   02:23 Identifying Blind Spots in Call Conversions   04:46 The Impact of Private Equity on Training   08:31 Maximizing Technician Performance and Lead Generation   11:56 The Importance of Comprehensive Customer Service   15:15 Balancing Technology and Human Interaction   21:33 The Role of Leadership in Business Success   24:57 The Value of Ongoing Training and Accountability   29:11 Rising Awareness in Call Centers   30:45 Leveraging Technology for Customer Engagement   31:51 The Importance of Technological Adaptation   33:07 Investment Trends in Home Services   34:54 Enhancing Customer Experience through Personal Touch   35:59 Training Technicians for Better Communication   39:17 Transforming Service into Sales   44:19 Staying Ahead in the Home Service Industry   47:35 Advice for Aspiring Speakers   57:21 Onboarding and Next Steps for Power Selling Pros 

Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.**Episode #259 Highlight Reel:**1. Leading AI-safety initiatives at TaskUs  2. Developing and leveraging AI-powered analytics for customers 3. Partnering with Decagon and Regal focusing on augmentation 4. Constant monitoring & analysis of customer interactions to fuel sales5. Leveraging playbooks & how-to guides to create incredible EX Click here to learn more about Joe AndersonClick here to learn more about TaskUsHuge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!