Podcast appearances and mentions of helen dewdney

Unlock the secrets to asserting your consumer rights with the ever-vigilant Helen Dewdney, the acclaimed 'Complaining Cow' who's made a career out of championing customer issues. In an eye-opening conversation, we navigate the rough seas of customer service, with Helen providing a compass for those lost in chatbot loops. She artfully exposes the tactics some companies employ to evade accountability and underscores the undeniable linkage between top-notch customer service and business prosperity.Her rallying cry is clear: don't just recognise your rights—demand that they're respected. Amid the digital whirlwind of modern commerce, our discussion takes a turn to dissect the new complexities consumers face, from the cold algorithmic responses of chatbots to the crucial human connection often missing in online customer interactions. When CEOs like Greg Jackson of Octopus Energy roll up their sleeves to tackle complaints head-on, it's a beacon of hope for the customer experience. Helen's wisdom doesn't stop there; she leaves listeners equipped with practical strategies for effective advocacy in their consumer battles, transforming frustrations into victories in the marketplace.

Helen Dewdney – also known as The Complaining Cow – is a trusted consumer champion,  journalist, keynote speaker, best-selling author, consultant, presenter and blogger. You've probably seen her on TV, or read her books, but during this episode you'll hear about where her strong sense of justice started...and take away some great consumer tips! The Complaining Cow Website: https://thecomplainingcow.co.uk/ Helen's Insta: https://www.instagram.com/thecomplainingcow/ How ready are you for PR? Check out our FREE quiz here to find out: https://pr-quiz.com    Want to connect? Find me here: Instagram: https://www.instagram.com/nicolajrowleypr/ Facebook: https://www.facebook.com/groups/TheCommunicationsCommunity Email: nicola@njrpr.com Website: https://www.nicolarowley.com

In the UK, millions of people go without the refunds, the replacements and resolutions they're entitled to - because they don't know how to complain. In this podcast, we talk about the art of the complaint. What are your rights and how can you enforce them? The experts on the panel are Lisa Webb, senior lawyer at the consumer rights company Which?, and Helen Dewdney, a consumer champion. Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Elisabeth Mahy

Welcome to Conversations with Authors, where I – Alison Thompson, AKA The Proof Fairy – meet amazing authors and find out what inspires them to write and what advice they would offer other aspiring authors.   My guest today is Helen Dewdney, better known as The Complaining Cow. Helen is a consumer champion, journalist, blogger, consultant and best-selling author, with her books How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer. Helen is a regular on TV and radio and all over the printed media, so it's a real privilege to chat with her for my podcast.  During our conversation we talk about promoting your book, the importance of reviews, and using books as marketing tools, and Helen also tells me how she may never have become a best-selling author if it wasn't for one Jeremy Clarkson … you'll have to listen to find out why! More About Helen Dewdney Helen Dewdney is The Complaining Cow. She is a consumer champion, journalist, blogger, bestselling author and consultant. As a consumer champion she hears on a regular basis what frustrates customers and how they would like to see things improved. She works with businesses to increase sales through improving customer service with compassion care and integrity. By reducing risk to reputation, finance and impact on the vulnerable customers you can turn your customers into superfans who will do the heavy lifting of marketing for you. Helen regularly appears in the media talking about complaining and customer service. She is frequently seen and heard on BBC Breakfast, One Show, BBC Radio 2, 4 and 5 all the national newspapers and many magazines and more giving advice and opinion on consumer issues. Helen's books are “How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!” and “101 Habits of an Effective Complainer”    Links:  Website https://www.thecomplainingcow.co.uk LinkedIn https://www.linkedin.com/in/helendewdney/ Twitter https://twitter.com/ComplainingCow Facebook:  https://www.facebook.com/TheComplainingCow Free Facebook group: Increase Sales through Customer Service with Care, Compassion & Integrity. Share advice, tips, ask questions etc. https://www.facebook.com/groups/customerservicecarecompassionintegrity YouTube: https://www.youtube.com/c/HelenDewdney Instagram: https://www.instagram.com/helen_dewdney/ Books (How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer), research reports (Ombudsman Omnishambles, More Ombudsman Omnishambles and Whirlpool: The Tumble Story without the Spin): https://www.thecomplainingcow.co.uk/Publications Free download: 5 ways to get rave reviews and referrals to show how you can tweak a few processes, look at your customers as individuals and increase sales. https://business.thecomplainingcow.co.uk/ -- Conversations with Authors is a Proof Fairy Production and hosted by Alison Thompson, AKA The Proof Fairy. To find out more about Alison and the services she offers authors, including proofreading, book formatting and cover design, visit http://www.theprooffairy.com

A huge focus goes into forming a positive customer experience. But when things don't go to plan, customers lodge a complaint. However, often customer service's ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about complaints built into your operating model? Oliver Banks is joined by The Complaining Cow, Helen Dewdney. Together, they explore how retailers and consumer-facing brands can support customers after a poor experience. Listen to this podcast episode and discover: The number one thing you can do to improve how to deal with complaints. How to deal with the risk of serial returners and scam customers. Examples of how to positively handle complaints - and why that can be a winning approach. Show notes at www.obandco.uk/161. 

Helen calls herself the Complaining Cow. She helps businesses to get better at dealing with complaints. We had a chat about her career so far, her early experiences of injustice, and how she came to be doing what she does today.

On this Newtons Nuggets, we are joined by the Complaining Cow! Helen Dewdney is not only a brilliant business woman, helping consumers and companies with all things customer service, but she's also a friend and a lovely person. She talks to us about the right way to complain, the annoyance of bad customer service - especially when things go wrong. And what about the time she took on Tesco over £40?! This is the longest, but one of our favourite episodes yet! Check out Helen on: https://www.thecomplainingcow.co.uk And this is her YouTube channel: https://www.youtube.com/channel/UCl-HMPmhnyQOsK2HONdqaSg Thank you to our sponsors: https://freshsec.com https://www.biscoes-law.co.uk Check me out on: https://www.mentaltheft.co.uk Thanks as usual go to Jesse, especially for making this a sensible length from what was hours of footage :D https://www.jlawrence-photography.co.uk

On this week’s Money Box we hear from people who’ve been furloughed by their employer but are being pressured into working anyway - something very much against the rules of the Job Retention Scheme. And can an employer force those people still working to take a pay cut? Paul talks through the legal implications with Susie Al-Qassab, partner at Hodge, Jones and Allen Solicitors. As the consumer watchdog threatens legal action against companies refusing to refund customers during the coronavirus pandemic, we hear about the struggles some listeners have been having with various companies. Gary Rycroft, partner at Joseph A Jones Solicitors, and consumer rights champion Helen Dewdney from The Complaining Cow website talk through the issues. And we have exclusive figures from the National Gambling Helpline about a sharp drop in callers and how it’s worried about what that might mean for 100,000s of problem gamblers during lockdown. Paul talks to one of the problem gamblers affected and speaks to Anna Hemmings, CEO at Gamcare. Reporter: Dan Whitworth Producer: Ben Carter Editor: Emma Rippon

Today I'm interviewing an incredible lady about your consumer rights to complain, Helen Dewdney, owner of The Complaining Cow. Helen is the go-to expert for anything related to consumer rights and knowing your consumer rights to complain. In this episode: The difference in your rights when shopping online Some common consumer rights misconceptions When you don't have a right to request a refund (but may be able to get one anyway) How your credit card could help you get a refund Where to go if you need to make a complaint What to do if you're not happy with a complaint resolution   Resources: Join The Money Circle membership Join the next FREE Plug Your Money Leaks Challenge Book in a complimentary call to discuss how financial coaching can help you move from financial overwhelm to confidence and control.  Join Catherine’s Facebook Page and FREE Facebook Group My Website  My Online Courses – Investing for beginners from £1 My YouTube Channel  Connect with me on Twitter, Instagram and Facebook  Follow Helen on her Website  Follow Helen on Facebook  Helen’s book – How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results Money Claim Online The Consumer Rights Act 2015

What are your rights when that dream holiday you've saved up for gets cancelled or you experience problems during the holiday itself? Paul Lewis and guests answer your calls and emails. Guests: the travel journalist Simon Calder and consumer champion Helen Dewdney. Email: moneybox@bbc.co.uk Producer: Ben Carter Editor: Emma Rippon

Is it time to turn to the small claims court? It’s only 9 days into the New Year and your relaxed demeanour may have already waned. Especially if faced with a mountain of Christmas presents that never worked and a feeling of resentment about the botched boiler repair. Help is at hand in the form of the small claims court – a low cost way for you to claim what you feel you are owed by an individual or small business, providing it's not more than £10,000. In the past year a little over 2 million claims were raised in England and Wales, 39,000 of them via the Government's newly launched online service. They boast that the fastest claim was lodged and paid in under two hours. Today our panel discusses the effectiveness of the system for getting you your money back:. Helen Dewdney aka The Complaining Cow and consumer champion Benjamyn Damazar, regular user of the small claims court process Stephen Gerlis, retired district court judge. Presenter: Paul Lewis Producer: Alex Lewis Editor: John Murphy

A PR Director is reported to be making thousands in refunds and free products via complaining and exercising his consumer rights - are we complaining too much? Mike and Daisy speak to expert Helen Dewdney, the excellently named Complaining Cow.Amsterdam's city politicians are clubbing together to clamp down on 'Disneyfication' of the city by tourists, by banning short term Airbnb stays and raising tourist tax - but will it work? Dan Fahey from Lonely Planet discusses this. See acast.com/privacy for privacy and opt-out information.

We've all got different reasons for picking the supermarket we shop in. It could be price, it could be quality, it could just be whichever is nearest. But we've all got our favourites too. So in this week's episode I've been joined by three other money bloggers to argue which is best. I've championed Waitrose, while Katy Stevens from Katy Kicker is on the side of Aldi, Helen Dewdney from The Complaining Cow advocates Tesco and Jane from Lady Janey speaks up for Sainsbury's. Tune in to hear us discuss and compare customer service, quality and pricing. Read more over at https://becleverwithyourcash.com/cashchats50

FT Money editor Claer Barrett and guests debate the true meaning of risk for retail investors, and Professor John Kay reveals why he thinks new European legislation will be a hindrance, not a help. Plus Maike Currie questions why the latest investment book features 67 men and only one woman, and consumer finance experts Georgie Frost and Helen Dewdney tackle "Blue Monday See acast.com/privacy for privacy and opt-out information.

Ever bought something you don't like, or received an item that's damaged? Do you know your rights? In this consumer rights special of Cash Chats I talk to Helen Dewdney about getting your money back and complaining. I'm a frequent complainer - though only when there's a reason to do so - but my guest this week takes it to another level. Helen is more commonly known as the "Complaining Cow", and you may have seen her on TV sharing some of her tips to help you fight your corner when trying to get money back or compensation for poor service and dodgy goods. Listen in to find out some of Helen's tips for complaining, and we also discuss your rights to return for shopping in shops and online. For more links head over to https://becleverwithyourcash.com/cashchats40

Around 75,000 travellers were left facing long delays and cancellations after a British Airways computer system failed over the Bank Holiday weekend. Helen Dewdney, founder of the Complaining Cow consumer advice blog outlines how affected passengers should approach the compensation process. Ahead of next week's general election Chris Philp from the Conservative Party and SNP spokesperson for work and pensions Ian Blackford set out their personal finance manifestos. What might the policies mean for your money?

On Money Box with Paul Lewis: Should you buy your foreign currency now or wait till after next week's EU referendum? Sterling has been falling against the world's major currencies and share prices dropped sharply this week after polls suggested that the UK might vote to leave. Currency and investment tips with Bob Atkinson, Travelsupermarket; IFA Stephen Willis, Piercefield Oliver, and Justin Urquhart Stewart, Seven Investment Management. The inbox at Vodafone - one of the biggest mobile phone operators in the world - has been filling up. Latest figures from the regulator Ofcom showed the company received by far the highest proportion of complaints from its 18 million UK customers than any other UK provider. Vodafone also faces the prospect of a heavy fine from Ofcom for the way it has handled complaints. Money Box has been speaking to some disgruntled customers - and they've highlighted some intriguing tactics about how best to get a problem sorted. Helen Dewdney, founder of The Complaining Cow blog, joins the programme. Should you go public or private? We're talking divorce not health. There is a trend among wealthy people to employ a private judge to negotiate the financial settlement between them and the one they used to love. The agreement they make has to be approved by a judge in court but then becomes a binding award. It will certainly save time, avoiding the backlog of cases in the public court system, and it is all private. And family lawyers expect private justice to spread to those of more modest means. But what does it cost? Joanne Edwards, head of family law at Forsters law firm, will explain all.