Your Hospitality Moment that Mentors

Do you remember the last time you had "unforgettable" service? I will share with you one of my memorable service experiences and will ask you to strive to provide service that is unforgettable for your customers and guests too!

Ever had to conduct a security sweep for an entertainer and an entourage of double-digit number of people show up? Well, that's how James Brown (RIP) rolled!

Sometimes to determine what your mentee needs to know, starts with being observant.

My retirement dream is to show up at my hotel and Make the Bank Deposit! Having managed so many hotel owner's money, I know the importance of this responsibility. Let's take each step, one at a time. --- Send in a voice message: https://podcasters.spotify.com/pod/show/betonhospitality/message Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support

Not all advice you will receive is good advice! So, be careful. But the advice I share with you in this episode is tried and true. --- Send in a voice message: https://podcasters.spotify.com/pod/show/betonhospitality/message Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support

Welcome to my 50th Podcast Episode! How important are names? In this episode, I'll share with you the turning point experience that made me realize how important my name is as well as the names of our hospitality positions! Thank you all for being here for episode one to fifty, or if this is your first time joining me, thank you too! Enjoy! --- Send in a voice message: https://podcasters.spotify.com/pod/show/betonhospitality/message Support this podcast: https://podcasters.spotify.com/pod/show/betonhospitality/support

Sorry folks but this is another naked person story! Only this one is much weirder and probably funnier!! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

Learn how and why it's important to build your network of Industry Professionals, your contacts! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Mentoring Moments include the following when training a new hire within the hotel sales department on the complexity of citywide events: 1. Breakdown tasks and information over time. 2. Manage the unexpected. 3. Layer your business. Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. #hospitality #mentoring #moments --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

I remember the first time a hotel guest yelled at me! Yes, he called me "stupid" in front of a lobby full of people. I share with you what I wish someone would have told me on that day. ** NO TEASER ** NO AD --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

You just had to be there or experience it yourself! Trying to plan, execute, and be involved in an event is truly challenging. My WYFA Experience is just one of those truly challenging times! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

3 Stories in 1 - Go with me on my first manager on duty shift where I encountered 3 very challenging situations. Be sure to listen to the backstory, Season 3, Episode 2. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to an INTERVIEW EDITION with Guest Martin Greene! Greene's Bio: Martin Greene is currently the Director of Human Resources at the Sheraton Grand Chicago! Over 25 years of experience within the hospitality industry ranging from dishwasher to general manager. Within my extensive career, the largest focus has been on Human Resources acting in a Director, Generalist and Business Partner role successfully executing all levels of compensation, talent acquisition, training and development, team member relations, labor relations and risk management. I have also been blessed with opportunities as a Hospitality instructor/SME/ Course Designer for over 15+ years. I have delivered multiple courses on multiple platforms utilized within Purdue University Calumet, LeCordon Bleu, The Chef's Academy, Harrison College and Ivy Tech University. My Unique Skills Include but are not limited to: • Certified Lean Six Sigma Green Belt • Masters Degree in Education • Learning and Development Support • Experienced Trainer • Financial Analysis • P&L Responsibility • Contract Negotiations • Account Management • Project Management • Business Development • Revenue Management • Labor Relations Support Design Tools and LMS Systems: • Articulate • Captivate • Flash • Photoshop • Canvas • Black Board • Angel • Breeze ** This Interview Edition is also available On YouTube! https://youtu.be/6D2U1owi8-k --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

"A Holiday to Remember!" is a different sort of "Christmas Story"! While my story may be a little late, the lesson will be right on time. *** "7 EASY Ways to Show Your Employees YOU Care!" is available online at www.outskirtspress.com/showyoucare and online with Amazon, Barnes & Noble, and Target. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** This Interview Edition is also available On YouTube! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

Listen to another one of my TRUE Stories with an embedded lesson for Everyone! Aretha Franklin (RIP) was my guest and she would make her room reservations directly with me. She only used cash and while this presented a dilemma for management, employees enjoyed Ms. Franklin's generosity! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

I really needed a mentor to coach me through this situation because I am sure I handled it all wrong! I was angry when I walked into one of our guestrooms that was occupied by a group of little girls and the birthday girls' mom. The mom had allowed them to get fingernail polish all over the room! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

Who manages lost and found at your hotel? Is there a policy in place? Following the policy may result in prize possessions! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

I remember this day like it was yesterday. . .I was going over the hotel's financials at the Owner's Meeting! I had to explain why we had spent thousands of dollars on, yep, Hot Chocolate! What a day! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/betonhospitality/message Support this podcast: https://anchor.fm/betonhospitality/support

Opening a hotel as the General Manager, you tap into your strengths but also uncover your weaknesses! I will share with you one of my uncovered weaknesses. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to another INTERVIEW EDITION with Guest Jill Woods! Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** On YouTube --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Listen to how the security staff of this hotel forgot how to silence the fire alarm! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

In the hospitality industry, a smile is a part of your uniform! So, when a candidate doesn't give one in the interview process, you have to wonder if they are good for your Hotel. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Sometimes, there's just no way around it. . .you have got to terminate someone, even via text message! Seriously, this episode is about following proper procedures when it comes to managing the company's money. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Encountered a homeless woman whom I treated with friendly and professional hospitality service. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

I remember leaving the hotel after working the midnight shift, equipped with my pager and personal cell phone. I would say to my team "Page me if you need anything." --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to my new INTERVIEW EDITION with Guest Jill Woods. Wood's Bio: Currently Dual Director of Sales for Aimbridge Hospitality in the Indianapolis Downtown market representing the Courtyard by Marriott at the Capitol and the Residence Inn on the Canal. The last 10 years I was blessed to work with the best in hospitality at the Residence Inn - Fishers, as well as Regional Sales for Extended Stay America and Task Force Management for First Hospitality Group. I continue to work on writing about the hospitality business and look forward to publishing another book with Jokima Hiller. See my blog at seejilltravel.wordpress.com. We now have 2 published books, The RevPar Formula and The Red Book. My passion is developing others who may have a gift for the hospitality industry but have limited resources. Knowing that Operations and Sales go hand in hand has helped me move from Corporate Sales to AGM to GM in less than one years time at a previous property. Have managed Sales Building for two hotels during the same time period, supervising a Sales Coordinator at each property. Some advertising / marketing experience as well. Have 10 years of experience in the Restaurant Industry which includes prep, serving, hosting, and some management duties as well. I firmly believe where I am today and in the future is because of the managers I have worked for while building my career. Specialties: Making others see how fun and rewarding the hospitality business is. Negotiating hotel rates with companies, approving and sometimes developing advertising proofs, organizing, public speaking and conducting employee meetings/trainings. ** On YouTube --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

My name was changed from Hiller to Hitler and it was then, that I realized, it was time to take some pretty drastic measures to turn this hotel around. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

This mentoring moment is about the importance of employee development. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

I have surely made some mistakes in my life by not listening! Learn about one of those mistakes. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Do you remember your first MOD Shift at a hotel? I remember mine . . . --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to Part 2 of my 2-part series on Management Principles. In Part 2, I'll discuss the importance of doing "something" rather than "nothing" when handling guest issues. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

I've learned over the years that EVERYONE is a VIP! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Learn how I used the bartering process to plan and execute a party my employees will never forget! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

When you're a manager and you're helping your team out, is there anything you wouldn't do? --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Learn about the incident at the last event I planned that put me into retirement! ** INCLUDES AD FOR A NEW HUMAN RESOURCES TEXTBOOK. --- Support this podcast: https://anchor.fm/betonhospitality/support

Having a Breakfast Attendant who won awards for her friendliness but not her cleanliness was a challenge. ** INCLUDES AD FOR CHOICE DNA. --- Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to Part 1 of my 2-part series on Management Principles. In Part 1, I'll discuss the importance of never leaving sheets in the dryer. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Our Executive Housekeeper shows us something that takes our Head of Security to identify! Then, we must decide what to do with it. ** INCLUDES AD FOR SOCIAL LABELZ! --- Support this podcast: https://anchor.fm/betonhospitality/support

WELCOME to Season 2! You've been told that your new employee has left her child in the car, in your parking lot. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

This is my second story about shoes! But, this shoe story is about the importance of proper footwear for room attendants on the job. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Learn how being asked to make iced tea gave way to my thoughts on the importance of cross-training. ***INCLUDES AD FOR KAI'S FANCY TREATS*** --- Support this podcast: https://anchor.fm/betonhospitality/support

I was put into a situation where the Truth needed to be told. And when it was, everyone in the room showed their astonishment with a gasp! Yes, I was a fair manager - beyond fair. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Delivering Hospitality Service is not complex. In fact, it's taking care of guests and "It's as SIMPLE as That!" --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

What would make you stay home and not come to work until it was fixed? --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

Warning: Profanity - May not be appropriate for all listeners. Back in the day when social media didn't exist, it was difficult to show people the fruits of your labor. Be sure to keep a record of your own work and contribution to the businesses in which you work. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

The Shoe Story is a true story about when we realized Jill Woods was burned out! We write about this story in our first book "The RevPAR Formula" and share it in our workshop "What About Me? Overcoming Burnout!" Order our book at www.outskirtspress.com/revparformula. Inbox your guest speaker request at www.facebook.com/betonhospitality. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

My personal story of standing up for myself once in my life! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

WARNING: This podcast episode includes information surrounding a guest's death. Who knew? We don't know the value or importance of items left behind by guests. Therefore, don't assume and instead be sure you have a Lost & Found policy. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

This is a Special Episode CONCLUSION for Event Planners. Learn about the mentoring moment in planning this fairytale wedding! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support

A tale of how important it is to ensure new hires have the skills to do their job. ** There is more to this story! Stay tuned. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/betonhospitality/support