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Is the industry voice in step with what customers actually want? That is the question posed by Iain Sinnott, Head of International Carrier Sales at Enreach for Service Providers. In this podcast, Iain reflects on observations from recent industry events — such as Barcelona's Mobile World Congress and London's Cloud Comms Summit — as well as conversations with service providers. Topics covered in this podcast include the current industry's focus on ‘mobile-first' and how, for the Nordics, that is a history lesson: ground already well-trodden. Iain also talks about the increasing divergence of what corporations and SMEs want, and how the industry needs to react. Finally, Iain explains how Enreach is working with SMEs, including its emphasis on white label options and service providers retaining the customer relationship and visibility. Visit https://enreach.com/en
We hope you enjoyed the Cloud Comms Summit US last week in Chicago! It was great being back in the USA and bringing both new and old friends together! In this week's episode our Cavell Group team, Matthew Townend, Patrick Watson and Finbarr Goode Begley, take a deep dive into the highlights and key takeaways from Cloud Comms Summit US!Would love to hear what you enjoyed and what you took away from the event. Please take a few minutes to fill out this survey to gain access to the insightful Cloud Comms Summit US presentation slide decks.
“We optimize voice for Teams,” says Francine Troumpoucis Channel Account Manager and Business Development with a Focus on Microsoft for SCB Global. With roots tracking back twenty years in the telecom industry, today, making voice work and work well for Teams users, is a major focus. In this podcast, Troumpoucis discusses how SCB does this and why this makes SCB a must-see and must-have technology partner for companies that really want voice from Teams. We also learn about OPTOshield, offering real-time protection for the distributed enterprise using Microsoft Teams, delivering control, security and compliance. We also learn about CCaaS and SD-WAN integration. We learn that SCB offers a Microsoft solution that is native within Microsoft Teams. The company also offers a PSTN redundancy, even as their Teams approach is stable and robust. SCB Global's customers includes “many households names”. Troumpoucis tells us that, “Our customers are truly global with global challenges.” Visit https://www.scb-global.com/
Accent has updated its Accent Meeting app with something everyone who has fumbled around to figure out which platform is being used at a meeting beginning in a minute or less, will appreciate: the app launches you into the platform called for by the scheduled meeting, whether its Accent or someone else's solution. In this podcast, recorded live from last week's Cloud Comms Summit, Accent's President and CEO, Chris Cameron tells us about his customer centric approach to deliver cloud communications solutions. Cameron walks us through his solution, which includes popular video and text options. Fully integrated with Teams, Accent lets customers choose how they want to communicate. Cameron points out that while Teams offers excellent features, customer service can be easier with a company where you're going to reach a person very quickly. “Who do you want to call if you have a problem with your phone service? Do you want to call Microsoft, or do you want to call someone like Accent?” Large enough to deliver on customer needs, but sized right to deliver fast customer service, Cameron walks us through Accent's offerings. Visit www.AccentVoice.com
Poly announces its expanded portfolio of Microsoft Teams certified solutions designed to deliver greater meeting equity and collaboration. Clint Edwards, Poly's Vice President of Global Cloud & Service Providers Solution Group, shares the latest updates on Poly's growing portfolio of Teams certified solutions and introduction of new products aimed to take on the issue of hybrid work and provide ease of use to IT managers. In this episode we also talk about the new Edge E Series phone and ITSPs. The series features products that typically offer a USB and Bluetooth option. “Whatever the network, we're ready to go,” says Edwards. According to Edwards, Poly worked to match the needs of today's hybrid worker to the moment, not only offering products that are ready to go, plug and play, on whatever the network the mobile hybrid worker finds themselves facing, but also having product that matches the aesthetics of the moment too. “Really everyone is excited about them, not only because of the specs, but also the way they look.” Visit https://www.poly.com/us/en
“It was really an opportunity to bring an opportunity to bring the industry together,” says Matt Townend, Executive Director, Cavell. Now in its seventh year, this week's Cloud Comms Summit, US, took notice of a world changed by pandemic, political, economic, and technological upheavals. We are seeing really what I think is a strategy reset,” adds Townend. In this podcast we learn how the era of the orders connected to the move to hybrid work brought about by the pandemic is being replaced by a new era of service providers taking a fresh approach to the market, to selling and integrating technology. We hear about Cavell research that seems to argue for integration, portfolio diversity and much more. “You just have to open your mind more,” declares Townend. Visit https://cavellgroup.com/
UC Today's David Dungay hosts Dominic Black, Director of Research, Cavell Group.
How can Service Providers differentiate themselves in an increasingly saturated market? Listen to Patrick Watson, Senior Analyst at Cavell Group chat to Broadsource's CEO Haydn Faltyn about the ways the pandemic has generated a new consumer awareness of cloud communications and how Service Providers need to capitalise on this new demand. Thank you to Broadsource for being our Gold Sponsor at the Cloud Comms Summit. Register today to find out more about current trends and gain new insights:https://cavellgroup.com/events/ccs-us/
Our monthly Microsoft update with expert guest and Microsoft MVP, Tom Arbuthnot of Modality Systems
In this interview Dominic Black, Head of Research at Cavell Group provides an introduction to their latest Enterprise research of 1800 businesses across Europe and North America. Discussion points include:- How the workplace is changing- What technologies are enterprises looking to invest in- How are companies currently communicating- How are customers interacting with enterprisesYou can connect with Dom and the rest of the team at Cavell's annual Cloud Comms Summit or on LinkedIn and Twitter or by visiting: https://www.cavellgroup.com/https://www.cloudcommssummit.com/https://www.linkedin.com/in/dom-black/Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech NewsRemember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – launched on the 20th of January. We look forward to seeing you there! ucsummit.comThanks for watching/listening, if you'd like more like this don't forget to subscribe.Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.For more Unified Communications News visit uctoday.com #ucoms #ucaas #cpaas #vcaas #collaboration #cx #ccaas
In this podcast, Finbarr Begley, Senior Research Analyst at Cavell Group provides an introduction to SD-WAN technology and how it can help Unified Communications service providers differentiate their offerings.You can connect with Finbarr and the rest of the team at Cavell's annual Cloud Comms Summit or on LinkedIn and Twitter or by visiting: https://www.cloudcommssummit.com/https://www.linkedin.com/in/finbarr-goode-begley-61631941/ https://twitter.com/finbarrbegley Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech NewsWATCH more like this at https://ucsummit.comLISTEN to more like this https://www.uctoday.com/outloud
Welcome to the third podcast in the run up to the Cloud Comms Summit event which is happening September 11th - 12th near Washington, DC! In this episode, Matthew Townend (Director at Cavell Group) interviews StarBlue's CEO Alan Foy about the changes happening in the market as well as the new competition emerging and the role played by international services. When Star2Star merged with Blueface, the leading UCaaS provider in Europe, Alan Foy joined the combined company as the Group CEO of the new company: StarBlue. Prior to this role, Alan led Blueface's rapid expansion into the European market and beyond. He was responsible for the strategic direction and overall management of the proprietary platform that serviced businesses, enterprises, and carriers. He also collaborated instrumentally with the management team to execute Blueface's ambitious growth strategy. Listen to find out more, and if you can't get enough make sure you buy a ticket while there are still some available for the Summit itself where you can see Matthew, Alan and a whole host of other amazing speakers! www.cloudcommssummit.com/washington
Welcome to the second podcast in the run up to the Cloud Comms Summit event which is happening September 11th - 12th near Washington, DC! In this episode, our host Dominic Black (Head of Research at Cavell Group) talks to guest Anand Buch, the CEO and Co-Founder of Netsapiens, about the softswitch market and potential areas of differentiation for Service Providers in this highly competitive industry. Anand Buch studied Engineering at the College of Dupage where he received 4 associate's degrees followed by an Electrical Engineering degree at the University of Illinois, Urbana Champaign. Anand was honored to be invited by David Wang in the founding of Netsapiens in 2002 which led to him becoming Chief Executive Officer around 2006. Today, as CEO of Netsapiens inc., he leverages his multi-disciplinary experience in business and technology to guide the conception, realization, and delivery of new solutions to the marketplace. Listen to find out more, and if you can't get enough make sure you buy a ticket while there are still some available for the Summit itself where you can see Dominic, Anand and a whole host of other amazing speakers! www.cloudcommssummit.com/washington
Welcome to the first podcast in the run up to the Cloud Comms Summit event which is happening September 11th - 12th near Washington, DC! In this introductory episode, our host Matt Townend talks to guest Alan Rihm, the CEO of CoreDial, about the key secret to working successfully with channel organisations and how the ever-changing market dynamics are impacting future experiences in this space. Alan sets the strategic direction for CoreDial, working closely with the leadership team on all sales, marketing, product management, and operational initiatives. A founding member of CoreDial, he created the company as a spin-off of his 10-year-old ISP in 2005. Listen to find out more, and if you can't get enough make sure you buy a ticket while there are still some available for the Summit itself where you can see Matt, Alan and a whole host of other amazing speakers! www.cloudcommssummit.com/washington
Welcome to the first podcast in the run up to the Cloud Comms Summit event which is happening September 11th - 12th near Washington, DC! In this introductory episode, our host Matt Townend talks to guest Alan Rihm, the CEO of CoreDial, about the key secret to working successfully with channel organisations and how the ever-changing market dynamics are impacting future experiences in this space. Alan sets the strategic direction for CoreDial, working closely with the leadership team on all sales, marketing, product management, and operational initiatives. A founding member of CoreDial, he created the company as a spin-off of his 10-year-old ISP in 2005. Listen to find out more, and if you can't get enough make sure you buy a ticket while there are still some available for the Summit itself where you can see Matt, Alan and a whole host of other amazing speakers! www.cloudcommssummit.com/washington #Cloud Communications
In this episode of Out Loud we look ahead to the Cloud Comms Summit which will be taking place in London in March. Hosted by the Cavell Group the event promises to be a key gathering for the Service Provider community. As thought-leaders in the European future voice and VoIP marketplace Cavell Group provide analytics and insights across the industry. Later this year they will be hosting their Cloud Comms Summit in London and we will be there to bring you all the news and key themes from the event. Today we preview the event which will provide the platform for Service Providers in the cloud communications industry to share best practices, discuss key trends and meet the biggest industry vendors.
Cavell Group is the thought-leader in the European future voice and VoIP marketplace providing analytics and insights across the industry. In June this year they hosted their Cloud Comms Summit in Washington DC and we were there to bring you all the news and themes from the event. Along with the Cloud Communications Alliance (CCA), Cavell hosted the summit which is the leading event for Service Providers in the cloud communications industry to share best practices, discuss key trends and meet the industry vendors. One of the attendees were 2600Hz, whose business is founded on the premise of open source communications.
Cavell Group is the thought-leader in the European future voice and VoIP marketplace providing analytics and insights across the industry. In June this year they hosted their Cloud Comms Summit in Washington DC and we were there to bring you all the news and themes from the event. Along with the Cloud Communications Alliance (CCA), Cavell hosted the summit which is the leading event for Service Providers and the cloud communications industry to share best practices, discuss key trends and meet the industry vendors. As the industry is in flux it provided great insight into the main changes and trends that will be shaping the landscape in the future.
We are proud to be releasing the third of our Cloud Comms Summit podcasts in the run up to the event which is taking place on June 26th - 27th near Washington, DC! In this episode we're happy to be welcoming Dave Dadds, CEO for both Uboss.com and VanillaIP, who has a very interesting perspective on the Cloud Market when it comes to delivering Multi-Tenant Hosted Services. Matt broaches Dave regarding service provider business trends, as well as the provisioning of new solutions and the integration of products in the market! Listen to find out more, and if you can't get enough make sure you buy a ticket while there are still some available for the Summit itself where you can see Matt, Dave and a whole host of other amazing speakers! www.cloudcommssummit.com/buy-tickets
We are proud to be releasing the second of our Cloud Comms Summit podcasts in the run up to the event which is taking place on June 26th - 27th near Washington, DC! In this episode we're happy to be welcoming Alan Foy, the new CEO of StarBlue following the merger of Star2Star and Blueface, the latter of which he has been leading since 2010. Matt and Alan discuss the key differences across the global market as well as key product areas in the world of cloud communications. In May 2017, Alan was shortlisted for Ernst & Young: International Entrepreneur of The Year. He was also listed in the Business & Finance CEO 100. Listen to find out more, and if you can't get enough make sure you buy a ticket while there are still some available for the Summit itself where you can see Matt, Alan and a whole host of other amazing speakers! www.cloudcommssummit.com/buy-tickets
Welcome to the first podcast in the run up to the Cloud Comms Summit event which is happening June 26th - 27th near Washington, DC! In this introductory episode, our host Matt Townend talks to guest Michael Quinn, the founding partner of Q Advisors, about the changes in trends concerning consolidation, and supplier and service-provider deals. Michael has more than 25 years of international operations and investment banking experience in the telecommunications industry, and has originated, structured, and executed more than 100 deals totalling more than $4 billion in transaction value. Listen to find out more, and if you can't get enough make sure you buy a ticket while there are still some available for the Summit itself where you can see Matt, Michael and a whole host of other amazing speakers! https://www.cloudcommssummit.com/buy-tickets