Podcasts about Doug Lipp

Business leadership expert Doug Lipp takes center stage in this episode as we explore his fascinating journey from Sacramento to Tokyo Disneyland and beyond. Doug's unexpected passion for Japanese culture, ignited in high school, not only shaped his education but led to pivotal moments in his career, like his internship and subsequent role with Disney in Japan. Our shared memories of a unique trip to Japan, coupled with Doug's linguistic prowess and cultural insights, set the stage for a rich discussion on cross-cultural communication and leadership. The conversation uncovers the strategic triumphs and challenges of Tokyo Disneyland, from its opening in 1983 to its innovative responses to weather and cultural dynamics. We explore Doug's career trajectory within Disney, reflecting on his impactful role at Disney University and the broader challenges of maintaining operational excellence and cultural cohesiveness across the brand's global presence. Doug's anecdotes about Disney's foundational leadership principles and customer service philosophy provide invaluable lessons on human interaction's enduring importance, even in a tech-driven world. Transitioning from Disney's corporate world to founding the Intercultural Relations Institute, Doug shares insights into the complexities of cross-cultural leadership and the importance of maintaining simple yet powerful messages within organizations. The episode concludes with a focus on Doug's significant contributions through his books and YouTube channel, encouraging listeners to explore his work further. His journey is a testament to the power of passion and insight in shaping successful leadership and cultural understanding, offering listeners a blend of inspiration and practical wisdom. To learn more about Doug Lipp, his company and the Intercultural Relations Institute, simply click on the link to his website. https://www.douglipp.com/ For more information on what we provide at Captrust visit www.captrust.com. You can contact me, Kelly Brothers, through the show at: bisifipodcast@gmail.com To reach me at Captrust visit www.captrust.com/locations/sacramento-ca/ CHAPTER SUMMARIES (00:00) Doug Lipp Doug Lipp shares his journey from Sacramento to Japan, sparked by a high school class and leading to a career at Disney. (13:27) Tokyo Disney Opening and Leadership Transition Tokyo Disneyland's success, challenges, strategic location, and post-WWII cultural dynamics are discussed in relation to my career trajectory at Disney. (18:38) Disney University and Leadership Challenges Disney University's role in maintaining culture and training employees, challenges faced by Disney, and personal journey from Disney to consulting. (25:18) Disney Leadership and Cultural Challenges Transitioning from Disney to Intercultural Relations Institute, leadership training, Walt Disney's approachability and authority, and employee engagement. (35:48) Customer Service and Leadership Evolution Leadership and customer service require a balance of technology and personal engagement, as seen in Disney and AutoZone's success. (46:14) Doug Lipp's Books and YouTube Channel Doug Lipp, a distinguished business leader and author, shares valuable insights on leadership and his extensive work in the Sacramento area.

It's no secret that great team members are the reason behind the success of the Disney experience. We'll get a preview from NACS Show speaker Doug Lipp on how to create a unique experience in your stores. Hosted by: Jeff Lenard About our Guest: Doug Lipp, NACS Show speaker, consultant, former head of training at Disney Doug is a distinguished consultant, business keynote speaker, eight-time business author and world authority on building esteemed organizational cultures.

Cada detalle es clave en la experiencia de cliente, y más aun si ers una de las personas que predica sobre esto. #customerexperience #customer #customerservice #happycustomer #customerfeedback #customersatisfaction #customerexperience #customerreview #customerreviews

Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it. Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling  Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.At age 29, Doug's celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters.  Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide.

Shawn engages in a dynamic conversation with Doug Lipp the man responsible for running Disney University and launching Tokyo Disney.   Doug's wisdom from inside one of the most creative, customer centric companies of our era will provide valuable lessons for all entrepreneurs.

Will Ruder, Executive Vice President of the Home Builders Association of Greater Kansas City, joins Bobbi and Alex on Zoom to talk about the new home market in Kansas City. Could new construction help solve our lack of inventory? Bobbi's Book Bit: Disney U by Doug Lipp

This week, Mousetalgia welcomes Doug Lipp and Pam Lipp to the show to talk about their individual extensive careers with the Disney Company. First, we talk to Doug Lipp, the author of "Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees." Doug discusses Disney University, learning from Van France and Jim Cora, opening Tokyo Disneyland, the cast member philosophy in Disney's international parks, and the experience of working for the Walt Disney Studios in the tumultuous 1980s. Then, we speak with Pam Lipp, who tells us about her time working at Disneyland on Main Street in the 1960s, making candy canes in the Candy Palace and selling jewelry at Rings and Things - and then becoming a tour guide at the park, and then moving to the Mickey Mouse Activity Center at the Walt Disney Studios for Disney University. Plus - Disneyland APs - keep 'em or get a refund? We discuss.

Disney is a great example of an organization that has changed tremendously through the years, leveraging data and new technology without forgetting their legacy or relinquishing their brand. At a time when financial institutions are caught between legacy cultures and the demands of a digital consumer, Disney has found a way to integrate modern technology with a personalized human touch. They have accomplished this through strong leadership, innovation, an emphasis on hiring the right people, extensive training and some Disney ‘magic’. In this episode, we talk to Doug Lipp, consultant and author of the book, “Disney U” about the importance of building a digital culture from the inside-out, leveraging training and continuous reinforcement to encourage a magical mix of modern technology and human engagement.

Today’s episode is a special one, in light of Labour Day. In this episode, hear from: Author and speaker Doug Lipp, on putting the ‘culture’ into ‘agriculture’; General Rick Hillier, former chief of defence staff for the Canadian Armed Forces, talks leadership and the importance of people; Jeneen Abrams, soybean breeder at Purdue University who... Read More

Business doesn't get any bigger than Disney. How did a patch of swampland in central Florida become one of the biggest revenue-generators in the history of American industry? It all starts with the employees, and how they're motivated. This week's Must-Read for entrepreneurs is Doug Lipp's Disney U, a book that details the strategy behind […] The post MBA1168 Must Read- Disney U by Doug Lipp appeared first on The $100 MBA.

Business doesn’t get any bigger than Disney. How did a patch of swampland in central Florida become one of the biggest revenue-generators in the history of American industry? It all starts with the employees, and how they’re motivated. This week’s Must-Read for entrepreneurs is Doug Lipp’s Disney U, a book that details the strategy behind […] The post MBA1168 Must Read- Disney U by Doug Lipp appeared first on The $100 MBA.

Doug Lipp is the former head of training for Disney University and global consultant to some of the world's largest companies. A best selling author, Doug shares the keys to growing a successful dealership including where the mindset of all employees and leaders should be. You'll hear first hand some of the information that he shares with the most successful brands and companies on the planet as well as what you can do to get started on the right path.  

Doug Lipp is the former head of training for Disney University and global consultant to some of the world's largest companies. A best selling author, Doug shares the keys to growing a successful dealership including where the mindset of all employees and leaders should be. You'll hear first hand some of the information that he shares with the most successful brands and companies on the planet as well as what you can do to get started on the right path.  

How can a single hair ruin an entire film? In this episode, you'll find out how I use this true story to teach a lesson to my students. Recommended book: Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp   At StorySD.com you can: Get free eBooks (English and Portuguese)  Watch/Listen/Read all StorySD episodes Sign up to our newsletter for exclusive content Explore recommended articles, books, podcasts and videos   Other StorySD series: Series 1 - Transmedia Storytelling for Business Series 2 - Build your Business Stories Series 3 - Technology – The future is here Series 4 - Use Stories To … Series 5 - Characters Series 6 - Travel Guide for Kids Series 7 - Transmedia Storytelling Case Studies Series 8 - Story Breakdown Series 9 - Interactive Storytelling Series 10 - Stories from Scotland  

Doug Lipp, author of "Disney U" shares lessons from the company culture of Disney and what four core values have guided every aspect of decision-making for the company. Doug currently travels and lectures to companies around the world.

On today’s show, Peter shares how to create the most vibrant business culture by paying attention to the people you work with and how to dare to be different and try new things. Peter also covers, ⦁ How he brings the things he learned working in the hotel into a corporate business culture ⦁ Why people call him Memorable Mr. Merrett ⦁ The importance of daring to be different and trying new things ⦁ Why Willie Wonka is his hero and how he inspired him to be playful and mischievous in life and business ⦁ How speaking in front of an audience became an overwhelming enjoyment and passion for him ⦁ There is always something that we can make better with real simplistic attention and playfulness ⦁ His Life Changing Question is: How can I bring wonderful to life? ⦁ Why he uses an alarm clock instead of his phone to wake up ⦁ The essence of wonderful always comes from people ⦁ The importance of unscrewing the lid and encouraging people you work with to be creative instead of keeping them in a glass jar like butterflies ⦁ The thing on his bucket list is to visit India and explore its culture   Resources Mentioned in this show: petermerrett.com Recommended Reading: Disney U - by Doug Lipp

08/11/15 - Michael Bowling’s focus on the Windows on Main Street returns as he and special guest Doug Lipp discuss Van France, who was instrumental in early Cast Member training.

The Summer 1967 issue of "Disney News" magazine contained an article entitled, “University of Disneyland: An Institution of Smiles.” The story told of the park's in-house training of more than 5,000 cast members each year, cast members who were taught to “welcome each guest with a smile that's sincere” and ensure every new employee became a “people specialist” before he or she actually set foot on the job. This progressive, people-centric approach to training was the brainchild of Van Arsdale France, who joined Disney in March 1955, just months before Disneyland's grand opening. With the support and encouragement of Walt Disney, Van France created the University of Disneyland, which would soon become the gold standard of employee training programs. Over the decades, the program would evolve into what is now called Disney University and to this day it takes its cues from the principles and standards France developed 60 years ago. Doug Lipp was hired by Disney in the late 1970s and would later work with and be mentored by Van France. Fluent in Japanese, Doug was part of the start-up team at Tokyo Disneyland in preparation of the resort's grand opening in 1983. Since leaving Disney, Doug has gone on to become a renowned speaker and training consultant with Fortune 100 companies. He's written eight books, including his most recent, “Disney U.: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.” He has a lot of stories to tell about Walt Disney, about Van France and about the guest experience at Disney Parks worldwide. Doug Lipp is Tim's guest today in The Mouse Castle Lounge. www.TheMouseCastle.comRSS Feed: http://themousecastle.libsyn.com/rss

Stories of the Magic, Episode 49     Interview Guest: Doug Lipp         In this episode, we conclude our 2-part interview with Doug Lipp. In part 1, Doug shared about his history interning with Disneyland in the … Continue reading →

Stories of the Magic, Episode 48     Interview Guest: Doug Lipp         In this episode, we have the first of a 2-part interview with Doug Lipp. Doug enjoyed a unique career with Disney, from a marketing … Continue reading →

How does a storied organization like Disney create an engaged, empowered workforce despite the current economic challenges, and what can other organizations learn from their experience? That’s the basis of my conversation with international keynote speaker and former Disney executive Doug Lipp in this latest episode of “Leadership Biz Cafe”. ... Click to continue reading

In part one of his interview, former head of the training team at Disney’s corporate headquarter, Doug Lipp, takes us on an entertaining and insightful journey behind the scenes to discover both the secret of Disney’s success and how it and other organizations have overcome spectacular challenges.

In part two of his interview, Disney customer service and global competitiveness expert, Doug Lipp, discusses what it takes to create world-class employees who are famous for their friendliness, knowledge, passion, and superior customer service.